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Acclara (an R1 Company) Extended Business Office Commentary
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Mollie Hunt
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Director

Relationship, Operations

To consistently exceed my expectations, R1 could have more transparency, self-report issues, retain...

Jul 2024
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Director

Operations

R1’s implementation team is awesome. They hear the message and get things done, and the...

Jul 2024
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Director

Relationship, Services

R1 is empowered, but sometimes they don't do things. Sometimes my requests fall on deaf ears. I...

Jul 2024
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VP/Other Executive

Relationship, Services

Acclara has more experience relative to only the markets they have worked in. They don’t have...

Dec 2023
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Director

Relationship, Operations

The staff was knowledgeable, easy to work with, and easy to get in touch with.

Dec 2023
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Director

Operations

The quality of the work Acclara provides has gone down over the years. They need improvement, better...

Dec 2023
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Director

Relationship

Acclara has always been willing to assist with projects. That is key for us because there are always...

Dec 2023
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Director

Relationship

For the most part, Acclara has well-seasoned staff members who have been doing A/R follow-up for a...

Nov 2023
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Director

Relationship

Our relationship with Acclara is going well. They have worked with us and listened to some of the...

Nov 2023
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VP/Other Executive

Loyalty, Operations

If we were in the market for an extended business office firm, we would try somebody different than...

Oct 2023
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(0)
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VP/Other Executive

Relationship

Acclara replaced our representative, but the person who was our representative was our...

Oct 2023
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VP/Other Executive

Relationship

Acclara is not meeting our requirements and needs very well, and they are not meeting their service...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Most of our firms don’t seem to be able to attract and retrain enough people. There is always an...

Oct 2023
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Manager

Relationship

The additional research that Acclara does on questions that we ask demonstrates the strength of...

Sep 2023
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Manager

Relationship

I would tell others that Acclara is very easy to work with. They are diligent. They have great...

Sep 2023
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Manager

Services

We do some odd things here and have some difficult coding and billing services, and we really don't...

Sep 2023
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Manager

Relationship

Acclara definitely always meets my expectations and exceeds them at times. They are super good at...

Sep 2023
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Manager

Relationship

Acclara is very flexible with anything that we need that is going to enhance our business model.

Sep 2023
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Manager

Relationship, Services

Acclara is a homegrown company, so they have a homegrown mentality. But when it comes to customer...

Sep 2023
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Manager

Services

The vendor’s systems are as they should be, but the system could use some enhancements so we do not...

Sep 2023
||
(0)
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Manager

Relationship, Operations

The vendor has a good understanding of the revenue cycle business. They employ and train their...

Sep 2023
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