Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Certain individuals at R1 have strengths, and we have significant contact with the lead people...
Login or Create an Account to see details.
R1 has collection and posting issues where they don’t post payments on time, so our patients might...
Login or Create an Account to see details.
With each of the mergers, we have seen a loss of touchpoints and less contact with management. I...
Login or Create an Account to see details.
R1’s quality has slid. R1 changed our account representative. Our prior account representative was...
Login or Create an Account to see details.
R1’s coding and billing work are spot on. R1 does hold to the terms of their contract pretty...
Login or Create an Account to see details.
We have had some issues with collection work. The things R1 set up for payments failed to work...
Login or Create an Account to see details.
R1 charges a set fee up front. That has always been the same, and the fee doesn't vary. We don't...
Login or Create an Account to see details.
R1 takes things off our plate. We are busy enough seeing patients, charting, and doing everything....
Login or Create an Account to see details.
To make customers happier, we need better communication in some instances. We had an outage, and...
Login or Create an Account to see details.
R1 reached out to us a while ago, and we kept their contact information. So when we were looking for...
Login or Create an Account to see details.
R1 has gone over the top to help us, even with things that weren't part of our agreement with them....
Login or Create an Account to see details.
We haven't worked with R1 for very long, so our ROI isn't really notable right now. R1 helps us...
Login or Create an Account to see details.
R1 does very well in their responses to us. They are very comprehensive; they give good details on...
Login or Create an Account to see details.
R1 is meeting our expectations. We have enjoyed working with them. R1 has performed a good service...
Login or Create an Account to see details.
We get detailed reports from R1, and I meet with them very regularly on the cases that they overturn...
Login or Create an Account to see details.
The firm is working really hard to help us with a big issue. R1 values how well we run our own...
Login or Create an Account to see details.
When we had a big issue and needed the firm's help, they could have been a little more proactive...
Login or Create an Account to see details.
The firm works out the contract very carefully with our people, and the firm sticks to the contract.
Login or Create an Account to see details.
R1 has been good but not great. They have been good to work with, and for the most part, they have...
Login or Create an Account to see details.
R1 has compensated us in the past for what would have been a chargeable service because there were...
Login or Create an Account to see details.
One reason we are in the process of transitioning all of our business over to R1 is their customer...
Login or Create an Account to see details.
We basically get a data dump from R1 the following month. They put in all of our month-end reports....
Login or Create an Account to see details.
We have a really good relationship with R1. We have used multiple billing companies over the years...
Login or Create an Account to see details.
The one negative is that R1 doesn’t seem to have systems in place that determine issues or find...
Login or Create an Account to see details.
The way R1 interacts with our patients is improving. Historically, we have not gotten great...
Login or Create an Account to see details.
R1 has been awesome. Overall, they are pretty good. We have partnered with R1 for a long time. We...
Login or Create an Account to see details.
R1’s responsiveness is really good. Their attention to detail is really good with our team. R1 has...
Login or Create an Account to see details.
R1 could improve by closing the A/R more quickly or more completely. But I am not sure whether R1...
Login or Create an Account to see details.
Part of my enthusiasm for R1 is because we have stuck with the same team through acquisitions....
Login or Create an Account to see details.
R1 is doing really good work. They have a really sharp person leading the work with us. We are...
Login or Create an Account to see details.
One of our key initiatives is to improve feedback loops and integration with the front office. I am...
Login or Create an Account to see details.
Things have been going well with R1. When our contract ends, we have every intention of renewing it....
Login or Create an Account to see details.
The firm meets our expectations. As far as the partnership goes, we work very well together with the...
Login or Create an Account to see details.
The firm does a really good job of bridging things so that we aren't two different companies. R1...
Login or Create an Account to see details.
In order to drive different outcomes when it comes to the collection of money, someone needs to...
Login or Create an Account to see details.
I docked points for the quality of the firm's staff because of turnover. I don't have suggestions...
Login or Create an Account to see details.
The firm doesn't have any strategic ability over our organization. I don't know whether R1 has a...
Login or Create an Account to see details.
We use R1’s portal when we have patients who don’t quite meet our criteria or when we think they...
Login or Create an Account to see details.
One way that R1 is really helping is that they are great about sharing news and updates, and one of...
Login or Create an Account to see details.
Generally, R1 has turned things around very quickly for our requests for reviews. There was one...
Login or Create an Account to see details.
One of the ways that we could be better supported by R1 is by having more education on our...
Login or Create an Account to see details.
We are using R1 to support our physicians when they are having peer-to-peer conversations. The firm...
Login or Create an Account to see details.
I have concerns about the accounting integration. The acquisition by R1 happened over a year ago, so...
Login or Create an Account to see details.
The transition from Intermedix to R1 has been rough. Historically, R1 has been a large-hospital RCM...
Login or Create an Account to see details.
We have had a fantastic team over the years and throughout all the acquisitions. We really value our...
Login or Create an Account to see details.
One of the primary reasons we use R1 is their already established relationship with Epic.
Login or Create an Account to see details.
R1's service is great. They know our business, and we do better financially. I have continuous fluid...
Login or Create an Account to see details.
We had a long relationship with R1, and they always were very stand up and forthcoming. R1 was...
Login or Create an Account to see details.
When R1's leadership came to address us, they showed up with a stock instead of decks. and that made...
Login or Create an Account to see details.
We are in the process of switching to a different billing provider. I am really sad. We have been...
Login or Create an Account to see details.
R1 is definitely responsive if we raise an issue; there is no doubt about that. The leadership is...
Login or Create an Account to see details.
R1 is good but not great. They dropped the ball on a couple of occasions. They would probably do...
Login or Create an Account to see details.
If we break things, R1 addresses them, but I would just rather not have the issues to begin with. I...
Login or Create an Account to see details.
Either R1’s bench strength isn’t deep or they have had turnover and have eliminated some positions....
Login or Create an Account to see details.
I don’t have enough experience with a lot of other companies to say that R1 is not as good as what...
Login or Create an Account to see details.
R1’s performance right now is average. The interface of the executives that I work with is...
Login or Create an Account to see details.
R1 has gone through some growth and has acquired a new company, and we have been providing them some...
Login or Create an Account to see details.
The value that we are getting is better than average because we have good rates with the firm. They...
Login or Create an Account to see details.
We have been working with the emergency medicine component of what is now R1 for over 20 years. But...
Login or Create an Account to see details.
Preferences