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R1 Physician RCM Services Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Featured  Report

Ambulatory Revenue Cycle Management Services 2023: Exploring Provider Perceptions of Outsourcing amid Mounting Pressures
Ambulatory Revenue Cycle Management Services 2023:
Exploring Provider Perceptions of Outsourcing amid Mounting Pressures
July 2023
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User Commentary

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Manager

Relationship, Relationship, Services, Services

R1 is very good at writing reports that we want with the statistics we want. It seems that the IS...

Oct 2023
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Manager

Relationship, Relationship, Value

R1 is very open to receiving suggestions and making sure that we are getting what we are paying for....

Oct 2023
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Physician

Relationship, Relationship, Operations, Value

The main strength that R1 offers is the boots on the ground that we have in the form of our manager....

Oct 2023
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Manager

Loyalty, Loyalty, Operations

Our previous billing company was bought out by another company, and the new company did very poorly,...

Oct 2023
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Manager

Services, Services, Value, Value

Overall, R1 is doing a really good job for us in terms of collecting money from payers and such. We...

Oct 2023
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Manager

Services, Services

We have always used MGMA metrics, and R1 uses the metrics MGMA developed, but those metrics are kind...

Oct 2023
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Manager

Relationship, Relationship

R1’s people seem to be knowledgeable in their capacities. It doesn’t matter who we speak to, whether...

Oct 2023
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CEO/President

Relationship, Relationship

In the last few months, R1 refocused on their practice management operation. Namely, they looked at...

Oct 2023
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CEO/President

Relationship, Relationship

If I were to select a new solution, R1 would certainly be one of the contending firms. If we were a...

Oct 2023
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CEO/President

Loyalty, Loyalty, Relationship, Relationship, Services, Services

R1 is evolving in a challenging and changing healthcare business environment. They are bringing a...

Oct 2023
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CEO/President

Services, Services

R1 is innovative in the technology side of coding, and that is valuable. The firm's technology...

Oct 2023
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CEO/President

Relationship, Relationship

The firm’s current practice management team that we are working with is excellent. That hasn't...

Oct 2023
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CEO/President

Operations, Operations

The firm was not sufficiently clinically oriented in the implementation of the new coding...

Oct 2023
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Physician

Relationship

R1 has been very responsive to our needs, and they have done a great job for us. The firm has been...

Sep 2023
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Physician

Relationship, Services

R1 still uses foreign entities to do most of the work with the claims themselves, and because of our...

Sep 2023
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Manager

Relationship, Relationship, Services, Services

We had some issues last year that weren't necessarily caused by R1. Those had to do with some payers...

Sep 2023
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Manager

Relationship, Relationship

I appreciate that I have a dedicated R1 account manager I can speak to about issues. I am not always...

Sep 2023
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Manager

Relationship, Relationship

My biggest complaint is that R1 outsources customer service to outside countries, and there is some...

Sep 2023
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Manager

Relationship, Relationship

My experience with R1 has been great. I appreciate that when I have issues, the support team gets...

Sep 2023
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Physician

Relationship, Relationship, Relationship

The first core strength of R1 is our practice manager. They are my right hand. I probably talk to...

Aug 2023
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Physician

Relationship, Relationship, Relationship

A core strength of R1 is teamwork. They have been with our group long enough that they understand...

Aug 2023
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Physician

Relationship, Relationship, Relationship

With the COVID-19 pandemic and things, R1 has had the same growing pains and shrinking pains that...

Aug 2023
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Physician

Relationship, Relationship, Relationship

If someone were looking into R1’s RCM services or practice management services, I would highly...

Aug 2023
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Physician

Services, Services, Services

There are some things that we rolled out with R1 that didn't go well. Those could have been done better....

Aug 2023
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CFO

Operations, Operations, Operations

R1 spent a few months planning to take over the revenue cycle, and they did a good job of that. But...

Aug 2023
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CFO

Value, Value, Value

The biggest impact on hitting our financial metrics is cash coming in. R1 has had a positive impact...

Aug 2023
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CFO

Relationship, Relationship, Relationship

I like that R1 handles pretty much the full revenue cycle, but they do it while keeping us in the...

Aug 2023
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CFO

Loyalty, Loyalty, Loyalty

At this point, we are not looking to change firms. We are not looking to rebid this work. We have...

Aug 2023
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CFO

Value, Value, Value

R1 has their fee set, and they do not nickel-and-dime us. The costs are pretty straightforward. Time...

Aug 2023
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CFO

Relationship, Relationship, Relationship, Services, Services, Services

There are areas where we talk and identify things, and those areas have to be addressed. But...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship

I have shared a lot of feedback, and it shocks me to hear that R1 is trying to understand their...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Operations, Services

I don’t think we have overpaid for things. I just think the firm’s level of service has gone way...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services

R1’s customer service sourcing changed, and we started getting calls from our hospital partners...

Jul 2023
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VP/Other Executive

Value, Value, Value

R1’s charges are fair, but there is a new thing in emergency medicine with the No Surprises Act, and...

Jul 2023
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(0)
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VP/Other Executive

Operations, Operations, Operations, Services, Services, Services

The whole coding system changed for emergency medicine on the first of the year, and the education...

Jul 2023
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VP/Other Executive

Value, Value, Value

We get money from R1, but they also have a really high rate of refunds. I think they get money and...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The people we talk to are fine. My interpersonal interactions are appropriate and on point. But...

Jul 2023
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(0)
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VP/Other Executive

Relationship, Value

I like R1’s people. I don't think R1 should have the highest score, but their pricing is correct,...

Jul 2023
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CEO/President

Value, Value

One feather in R1’s hat that keeps us with them is their really reasonable rates for their services.

Jul 2023
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CEO/President

Value, Value

Our A/R is such a moving target. Some months, it is good. Other times, it slips. We are pretty happy...

Jul 2023
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CEO/President

Relationship, Relationship, Value, Value

R1 does a good job and does what they say they are going to do. Anytime I want a specific data set,...

Jul 2023
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Director

Relationship, Relationship, Relationship, Value, Value, Value

We have an excellent partnership with R1, and we have found where we excel with their services and...

May 2023
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Director

Relationship, Relationship, Relationship

R1's management partnership is what has impressed me most. The partnership that we have formed is...

May 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

The firm has to have a better understanding of the capabilities of their offshore resources, and the...

May 2023
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Physician

Relationship, Relationship, Relationship

We have personal and consistent contact with the firm's billing manager, and that is really good. We...

May 2023
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Physician

Relationship, Relationship, Relationship

We would tell a friend considering hiring R1 that the firm does really well at accounts receivable...

May 2023
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Physician

Value, Value, Value

R1 is pretty good when it comes to pricing; they don’t charge us for every little thing.

May 2023
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CFO

Services, Services, Services

R1’s coding is probably our biggest challenge. The firm doesn’t seem to have the subject matter...

May 2023
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CFO

Relationship, Relationship, Relationship, Operations, Operations, Operations

R1 doesn’t do a very good job of educating us. Education is one thing I have asked for quite a bit.

May 2023
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(0)
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COO

Relationship, Relationship

The only time we meet with executives is when it is time to renew our contract, so we don't meet...

May 2023
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(0)
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COO

Relationship, Relationship

R1 provides good communication and a teamwork approach to our needs in terms of working together...

May 2023
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Manager

Relationship, Relationship, Relationship

When we need help, the people from R1 help us out quite a bit.

May 2023
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Manager

Relationship, Relationship, Relationship

The firm has good plans in place. The plans just depend on the problems. When something comes up, we...

May 2023
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Physician

Relationship, Relationship, Relationship, Services, Services, Services

R1 does well with their global collection rates and methodology. I just don't know whether anybody...

Apr 2023
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Physician

Relationship, Relationship, Relationship

During the pandemic, we had a slowdown in our revenue cycle management with the firm in terms of...

Apr 2023
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