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R1 Physician RCM Services
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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Physician

Certain individuals at R1 have strengths, and we have significant contact with the lead people...

Apr 2022
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Physician

R1 has collection and posting issues where they don’t post payments on time, so our patients might...

Apr 2022
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Director

With each of the mergers, we have seen a loss of touchpoints and less contact with management. I...

Feb 2022
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Physician

R1’s quality has slid. R1 changed our account representative. Our prior account representative was...

Feb 2022
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Physician

R1’s coding and billing work are spot on. R1 does hold to the terms of their contract pretty...

Feb 2022
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Physician

We have had some issues with collection work. The things R1 set up for payments failed to work...

Feb 2022
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Physician

R1 charges a set fee up front. That has always been the same, and the fee doesn't vary. We don't...

Feb 2022
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Physician

R1 takes things off our plate. We are busy enough seeing patients, charting, and doing everything....

Feb 2022
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Physician

To make customers happier, we need better communication in some instances. We had an outage, and...

Feb 2022
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VP/Other Executive

R1 reached out to us a while ago, and we kept their contact information. So when we were looking for...

Jan 2022
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VP/Other Executive

R1 has gone over the top to help us, even with things that weren't part of our agreement with them....

Jan 2022
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VP/Other Executive

We haven't worked with R1 for very long, so our ROI isn't really notable right now. R1 helps us...

Jan 2022
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Director

R1 does very well in their responses to us. They are very comprehensive; they give good details on...

Dec 2021
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Director

R1 is meeting our expectations. We have enjoyed working with them. R1 has performed a good service...

Dec 2021
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Director

We get detailed reports from R1, and I meet with them very regularly on the cases that they overturn...

Dec 2021
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Physician

The firm is working really hard to help us with a big issue. R1 values how well we run our own...

Nov 2021
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Physician

When we had a big issue and needed the firm's help, they could have been a little more proactive...

Nov 2021
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Physician

The firm works out the contract very carefully with our people, and the firm sticks to the contract.

Nov 2021
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Director

R1 has been good but not great. They have been good to work with, and for the most part, they have...

Nov 2021
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Director

R1 has compensated us in the past for what would have been a chargeable service because there were...

Nov 2021
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COO

One reason we are in the process of transitioning all of our business over to R1 is their customer...

Nov 2021
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COO

We basically get a data dump from R1 the following month. They put in all of our month-end reports....

Nov 2021
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COO

We have a really good relationship with R1. We have used multiple billing companies over the years...

Nov 2021
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COO

The one negative is that R1 doesn’t seem to have systems in place that determine issues or find...

Nov 2021
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COO

The way R1 interacts with our patients is improving. Historically, we have not gotten great...

Nov 2021
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CEO/President

R1 has been awesome. Overall, they are pretty good. We have partnered with R1 for a long time. We...

Oct 2021
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CEO/President

R1’s responsiveness is really good. Their attention to detail is really good with our team. R1 has...

Oct 2021
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CEO/President

R1 could improve by closing the A/R more quickly or more completely. But I am not sure whether R1...

Oct 2021
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CEO/President

Part of my enthusiasm for R1 is because we have stuck with the same team through acquisitions....

Oct 2021
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VP/Other Executive

R1 is doing really good work. They have a really sharp person leading the work with us. We are...

Oct 2021
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VP/Other Executive

One of our key initiatives is to improve feedback loops and integration with the front office. I am...

Oct 2021
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COO

Things have been going well with R1. When our contract ends, we have every intention of renewing it....

Sep 2021
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COO

The firm meets our expectations. As far as the partnership goes, we work very well together with the...

Sep 2021
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COO

The firm does a really good job of bridging things so that we aren't two different companies. R1...

Sep 2021
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COO

In order to drive different outcomes when it comes to the collection of money, someone needs to...

Sep 2021
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COO

I docked points for the quality of the firm's staff because of turnover. I don't have suggestions...

Sep 2021
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COO

The firm doesn't have any strategic ability over our organization. I don't know whether R1 has a...

Sep 2021
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Manager

We use R1’s portal when we have patients who don’t quite meet our criteria or when we think they...

Jul 2021
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Manager

One way that R1 is really helping is that they are great about sharing news and updates, and one of...

Jul 2021
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Manager

Generally, R1 has turned things around very quickly for our requests for reviews. There was one...

Jul 2021
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Manager

One of the ways that we could be better supported by R1 is by having more education on our...

Jul 2021
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Manager

We are using R1 to support our physicians when they are having peer-to-peer conversations. The firm...

Jul 2021
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VP/Other Executive

I have concerns about the accounting integration. The acquisition by R1 happened over a year ago, so...

Jul 2021
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VP/Other Executive

The transition from Intermedix to R1 has been rough. Historically, R1 has been a large-hospital RCM...

Jul 2021
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VP/Other Executive

We have had a fantastic team over the years and throughout all the acquisitions. We really value our...

Jul 2021
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Physician

One of the primary reasons we use R1 is their already established relationship with Epic.

Jul 2021
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Physician

R1's service is great. They know our business, and we do better financially. I have continuous fluid...

Jul 2021
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VP/Other Executive

We had a long relationship with R1, and they always were very stand up and forthcoming. R1 was...

Jul 2021
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VP/Other Executive

When R1's leadership came to address us, they showed up with a stock instead of decks. and that made...

Jul 2021
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VP/Other Executive

We are in the process of switching to a different billing provider. I am really sad. We have been...

Jul 2021
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COO

R1 is definitely responsive if we raise an issue; there is no doubt about that. The leadership is...

Jun 2021
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COO

R1 is good but not great. They dropped the ball on a couple of occasions. They would probably do...

Jun 2021
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COO

If we break things, R1 addresses them, but I would just rather not have the issues to begin with. I...

Jun 2021
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COO

Either R1’s bench strength isn’t deep or they have had turnover and have eliminated some positions....

Jun 2021
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COO

I don’t have enough experience with a lot of other companies to say that R1 is not as good as what...

Jun 2021
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COO

R1’s performance right now is average. The interface of the executives that I work with is...

Jun 2021
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COO

R1 has gone through some growth and has acquired a new company, and we have been providing them some...

Jun 2021
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COO

The value that we are getting is better than average because we have good rates with the firm. They...

Jun 2021
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COO

We have been working with the emergency medicine component of what is now R1 for over 20 years. But...

Jun 2021
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