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Relationship, Relationship, Services, Services
R1 is very good at writing reports that we want with the statistics we want. It seems that the IS...
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Relationship, Relationship, Value
R1 is very open to receiving suggestions and making sure that we are getting what we are paying for....
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Relationship, Relationship, Operations, Value
The main strength that R1 offers is the boots on the ground that we have in the form of our manager....
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Loyalty, Loyalty, Operations
Our previous billing company was bought out by another company, and the new company did very poorly,...
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Services, Services, Value, Value
Overall, R1 is doing a really good job for us in terms of collecting money from payers and such. We...
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Services, Services
We have always used MGMA metrics, and R1 uses the metrics MGMA developed, but those metrics are kind...
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Relationship, Relationship
R1’s people seem to be knowledgeable in their capacities. It doesn’t matter who we speak to, whether...
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Relationship, Relationship
In the last few months, R1 refocused on their practice management operation. Namely, they looked at...
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Relationship, Relationship
If I were to select a new solution, R1 would certainly be one of the contending firms. If we were a...
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Loyalty, Loyalty, Relationship, Relationship, Services, Services
R1 is evolving in a challenging and changing healthcare business environment. They are bringing a...
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Services, Services
R1 is innovative in the technology side of coding, and that is valuable. The firm's technology...
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Relationship, Relationship
The firm’s current practice management team that we are working with is excellent. That hasn't...
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Operations, Operations
The firm was not sufficiently clinically oriented in the implementation of the new coding...
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Relationship
R1 has been very responsive to our needs, and they have done a great job for us. The firm has been...
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Relationship, Services
R1 still uses foreign entities to do most of the work with the claims themselves, and because of our...
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Relationship, Relationship, Services, Services
We had some issues last year that weren't necessarily caused by R1. Those had to do with some payers...
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Relationship, Relationship
I appreciate that I have a dedicated R1 account manager I can speak to about issues. I am not always...
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Relationship, Relationship
My biggest complaint is that R1 outsources customer service to outside countries, and there is some...
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Relationship, Relationship
My experience with R1 has been great. I appreciate that when I have issues, the support team gets...
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Relationship, Relationship, Relationship
The first core strength of R1 is our practice manager. They are my right hand. I probably talk to...
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Relationship, Relationship, Relationship
A core strength of R1 is teamwork. They have been with our group long enough that they understand...
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Relationship, Relationship, Relationship
With the COVID-19 pandemic and things, R1 has had the same growing pains and shrinking pains that...
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Relationship, Relationship, Relationship
If someone were looking into R1’s RCM services or practice management services, I would highly...
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Services, Services, Services
There are some things that we rolled out with R1 that didn't go well. Those could have been done better....
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Operations, Operations, Operations
R1 spent a few months planning to take over the revenue cycle, and they did a good job of that. But...
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Value, Value, Value
The biggest impact on hitting our financial metrics is cash coming in. R1 has had a positive impact...
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Relationship, Relationship, Relationship
I like that R1 handles pretty much the full revenue cycle, but they do it while keeping us in the...
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Loyalty, Loyalty, Loyalty
At this point, we are not looking to change firms. We are not looking to rebid this work. We have...
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Value, Value, Value
R1 has their fee set, and they do not nickel-and-dime us. The costs are pretty straightforward. Time...
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Relationship, Relationship, Relationship, Services, Services, Services
There are areas where we talk and identify things, and those areas have to be addressed. But...
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Relationship, Relationship, Relationship
I have shared a lot of feedback, and it shocks me to hear that R1 is trying to understand their...
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Relationship, Relationship, Operations, Services
I don’t think we have overpaid for things. I just think the firm’s level of service has gone way...
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Relationship, Relationship, Relationship, Services
R1’s customer service sourcing changed, and we started getting calls from our hospital partners...
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Value, Value, Value
R1’s charges are fair, but there is a new thing in emergency medicine with the No Surprises Act, and...
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Operations, Operations, Operations, Services, Services, Services
The whole coding system changed for emergency medicine on the first of the year, and the education...
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Value, Value, Value
We get money from R1, but they also have a really high rate of refunds. I think they get money and...
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Relationship, Relationship, Relationship
The people we talk to are fine. My interpersonal interactions are appropriate and on point. But...
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Relationship, Value
I like R1’s people. I don't think R1 should have the highest score, but their pricing is correct,...
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Value, Value
One feather in R1’s hat that keeps us with them is their really reasonable rates for their services.
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Value, Value
Our A/R is such a moving target. Some months, it is good. Other times, it slips. We are pretty happy...
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Relationship, Relationship, Value, Value
R1 does a good job and does what they say they are going to do. Anytime I want a specific data set,...
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Relationship, Relationship, Relationship, Value, Value, Value
We have an excellent partnership with R1, and we have found where we excel with their services and...
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Relationship, Relationship, Relationship
R1's management partnership is what has impressed me most. The partnership that we have formed is...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The firm has to have a better understanding of the capabilities of their offshore resources, and the...
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Relationship, Relationship, Relationship
We have personal and consistent contact with the firm's billing manager, and that is really good. We...
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Relationship, Relationship, Relationship
We would tell a friend considering hiring R1 that the firm does really well at accounts receivable...
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Value, Value, Value
R1 is pretty good when it comes to pricing; they don’t charge us for every little thing.
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Services, Services, Services
R1’s coding is probably our biggest challenge. The firm doesn’t seem to have the subject matter...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
R1 doesn’t do a very good job of educating us. Education is one thing I have asked for quite a bit.
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Relationship, Relationship
The only time we meet with executives is when it is time to renew our contract, so we don't meet...
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Relationship, Relationship
R1 provides good communication and a teamwork approach to our needs in terms of working together...
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Relationship, Relationship, Relationship
When we need help, the people from R1 help us out quite a bit.
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Relationship, Relationship, Relationship
The firm has good plans in place. The plans just depend on the problems. When something comes up, we...
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Relationship, Relationship, Relationship, Services, Services, Services
R1 does well with their global collection rates and methodology. I just don't know whether anybody...
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Relationship, Relationship, Relationship
During the pandemic, we had a slowdown in our revenue cycle management with the firm in terms of...
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