Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory RCM Services

R1 Physician RCM Services
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CFO

Tools and Methodology

R1 doesn’t do prior authorizations, so we have maintained our own department to do those, but that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI and Cost

We set a high bar when we started talking to R1, so we expect a lot from them, but R1 exceeds our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Because of the pandemic, the firm has had some labor issues and other issues that have impacted...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Tools and Methodology

The firm does a lot in the revenue cycle space. They are on top of things in terms of strategic ability....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

The firm doesn’t hesitate to make people available at even senior executive levels, and I have been...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Win/Loss - Why they were selected (by current clients)

We were having a hard time keeping coders, and coders were a key piece of billing and collecting, so...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Tools and Methodology

The percentage of denials is higher than what we would expect. We need to figure out how to do the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

R1’s reporting and responsiveness are excellent for our metrics.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The thing I like the least about the firm is that they have outsourced patient calls to South America....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Tools and Methodology

Our billing person who deals mostly with R1 gets frustrated when asking for things. The firm and the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Tools and Methodology

R1’s software is complicated, and I don’t think there is a great way for the firm to show some...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Project Results

We have been very happy with R1 overall. We made a lot of work for them this year because we were...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

R1 is a giant company that purchased a system in the RCM space because they wanted it in their tool...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

Our account representatives at R1 are extremely helpful, but we get consistent complaints from our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I saw some great information about R1 online, but I never heard it directly from them. I didn't want...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

The most important thing to my practice right now is billing, and I see it in R1’s marketing...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Project Results

To some extent, R1 meets our expectations but not well. We have to really pull teeth to get R1 to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Project Results

R1 wants to try and tackle everything from accounting and recruiting to payroll and RCM. The firm...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our partnership with R1 has been solid from the start. They bring a lot of value in terms of their...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

They do not nickel-and-dime us at all. In fact, they have been very generous with our contracts.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

What is working best at R1 is their automation, and that is really why we partnered with them. We...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Some of R1’s software technologies have not worked for us, but our relationship has been a great...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

People and Knowledge

We found out that there was something we could get paid for, but R1 hadn’t heard of it before. We...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

The firm has an offshore team in India who works on all of the claims. There is not any transparency...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI and Cost

We have been growing as an organization, and the firm has helped negotiate some rates that go right...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

People and Knowledge

Our client service representative with R1 has really gone above and beyond in providing us with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

In terms of the service that the firm provides with being available, coming to our meetings, and how...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

R1 acts like a team member with us. They don’t get defensive when we critique them or ask for...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

R1 created several custom reports that we asked for, and that was great customer service. They...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Certain individuals at R1 have strengths, and we have significant contact with the lead people...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Tools and Methodology

R1 has collection and posting issues where they don’t post payments on time, so our patients might...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With each of the mergers, we have seen a loss of touchpoints and less contact with management. I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

People and Knowledge

R1’s quality has slid. R1 changed our account representative. Our prior account representative was...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Project Results

R1’s coding and billing work are spot on. R1 does hold to the terms of their contract pretty...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Project Results

We have had some issues with collection work. The things R1 set up for payments failed to work...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI and Cost

R1 charges a set fee up front. That has always been the same, and the fee doesn't vary. We don't...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

R1 takes things off our plate. We are busy enough seeing patients, charting, and doing everything....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Tools and Methodology

To make customers happier, we need better communication in some instances. We had an outage, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

R1 reached out to us a while ago, and we kept their contact information. So when we were looking for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

R1 has gone over the top to help us, even with things that weren't part of our agreement with them....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

We haven't worked with R1 for very long, so our ROI isn't really notable right now. R1 helps us...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

R1 does very well in their responses to us. They are very comprehensive; they give good details on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

R1 is meeting our expectations. We have enjoyed working with them. R1 has performed a good service...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We get detailed reports from R1, and I meet with them very regularly on the cases that they overturn...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Creating the Customer Satisfaction Advantage
27 January 18    |   Bobby Low
With increasing government regulations, a vacillating market, and the ongoing shift toward value-based care, keeping customers has never been more important for healthcare IT vendors. It’s no wonder t



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​