Commentary Summary
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User Commentary
Relationship
Everything is not going to be perfect, but R1 puts in the necessary effort and has the knowledge to...
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ROI and Cost
It was easier to calculate things before because now we receive stipends instead of certain sums of...
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Relationship
When we had a change in our contact from R1, the new person who came in did things a little...
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Project Results
R1 is a wonderful partner. When we started working with R1, we were not doing well from a business...
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Tools and Methodology
We like the automation we get from the tools the firm provides. Their repetitive process automation...
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Tools and Methodology
I would like to see the firm better manage their bots in terms of capacity. Since we have a lot of...
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People and Knowledge
R1 could be more aggressive in the HR area. A lot of times, they bounce problems back to us when we...
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People and Knowledge
Our local contact from R1 is fantastic and is a tremendous asset.
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Tools and Methodology
R1 doesn’t do prior authorizations, so we have maintained our own department to do those, but that...
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ROI and Cost
We set a high bar when we started talking to R1, so we expect a lot from them, but R1 exceeds our...
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Relationship
Because of the pandemic, the firm has had some labor issues and other issues that have impacted...
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Tools and Methodology
The firm does a lot in the revenue cycle space. They are on top of things in terms of strategic ability....
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Relationship
The firm doesn’t hesitate to make people available at even senior executive levels, and I have been...
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Win/Loss - Why they were selected (by current clients)
We were having a hard time keeping coders, and coders were a key piece of billing and collecting, so...
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Tools and Methodology
The percentage of denials is higher than what we would expect. We need to figure out how to do the...
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Tools and Methodology
R1’s reporting and responsiveness are excellent for our metrics.
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People and Knowledge
The thing I like the least about the firm is that they have outsourced patient calls to South America....
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Tools and Methodology
Our billing person who deals mostly with R1 gets frustrated when asking for things. The firm and the...
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Tools and Methodology
R1’s software is complicated, and I don’t think there is a great way for the firm to show some...
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Project Results
We have been very happy with R1 overall. We made a lot of work for them this year because we were...
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Project Results
R1 is a giant company that purchased a system in the RCM space because they wanted it in their tool...
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People and Knowledge
Our account representatives at R1 are extremely helpful, but we get consistent complaints from our...
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Relationship
I saw some great information about R1 online, but I never heard it directly from them. I didn't want...
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Project Results
The most important thing to my practice right now is billing, and I see it in R1’s marketing...
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Project Results
To some extent, R1 meets our expectations but not well. We have to really pull teeth to get R1 to...
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Project Results
R1 wants to try and tackle everything from accounting and recruiting to payroll and RCM. The firm...
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Relationship
Our partnership with R1 has been solid from the start. They bring a lot of value in terms of their...
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ROI and Cost
They do not nickel-and-dime us at all. In fact, they have been very generous with our contracts.
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Tools and Methodology
What is working best at R1 is their automation, and that is really why we partnered with them. We...
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Relationship
Some of R1’s software technologies have not worked for us, but our relationship has been a great...
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People and Knowledge
We found out that there was something we could get paid for, but R1 hadn’t heard of it before. We...
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Relationship
The firm has an offshore team in India who works on all of the claims. There is not any transparency...
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ROI and Cost
We have been growing as an organization, and the firm has helped negotiate some rates that go right...
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People and Knowledge
Our client service representative with R1 has really gone above and beyond in providing us with...
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Relationship
In terms of the service that the firm provides with being available, coming to our meetings, and how...
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Tools and Methodology
R1 acts like a team member with us. They don’t get defensive when we critique them or ask for...
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Relationship
R1 created several custom reports that we asked for, and that was great customer service. They...
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Relationship
Certain individuals at R1 have strengths, and we have significant contact with the lead people...
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Tools and Methodology
R1 has collection and posting issues where they don’t post payments on time, so our patients might...
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