R1 Physician RCM Services
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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CFO

Tools and Methodology

R1 doesn’t do prior authorizations, so we have maintained our own department to do those, but that...

Nov 2022
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CFO

ROI and Cost

We set a high bar when we started talking to R1, so we expect a lot from them, but R1 exceeds our...

Nov 2022
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CFO

Relationship

Because of the pandemic, the firm has had some labor issues and other issues that have impacted...

Nov 2022
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CFO

Tools and Methodology

The firm does a lot in the revenue cycle space. They are on top of things in terms of strategic ability....

Nov 2022
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CFO

Relationship

The firm doesn’t hesitate to make people available at even senior executive levels, and I have been...

Nov 2022
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CFO

Win/Loss - Why they were selected (by current clients)

We were having a hard time keeping coders, and coders were a key piece of billing and collecting, so...

Nov 2022
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CFO

Tools and Methodology

The percentage of denials is higher than what we would expect. We need to figure out how to do the...

Nov 2022
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Manager

Tools and Methodology

R1’s reporting and responsiveness are excellent for our metrics.

Oct 2022
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Manager

People and Knowledge

The thing I like the least about the firm is that they have outsourced patient calls to South America....

Oct 2022
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CEO/President

Tools and Methodology

Our billing person who deals mostly with R1 gets frustrated when asking for things. The firm and the...

Oct 2022
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CEO/President

Tools and Methodology

R1’s software is complicated, and I don’t think there is a great way for the firm to show some...

Oct 2022
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CEO/President

Project Results

We have been very happy with R1 overall. We made a lot of work for them this year because we were...

Oct 2022
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VP/Other Executive

Project Results

R1 is a giant company that purchased a system in the RCM space because they wanted it in their tool...

Aug 2022
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VP/Other Executive

People and Knowledge

Our account representatives at R1 are extremely helpful, but we get consistent complaints from our...

Aug 2022
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VP/Other Executive

Relationship

I saw some great information about R1 online, but I never heard it directly from them. I didn't want...

Aug 2022
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VP/Other Executive

Project Results

The most important thing to my practice right now is billing, and I see it in R1’s marketing...

Aug 2022
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CFO

Project Results

To some extent, R1 meets our expectations but not well. We have to really pull teeth to get R1 to...

Aug 2022
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CFO

Project Results

R1 wants to try and tackle everything from accounting and recruiting to payroll and RCM. The firm...

Aug 2022
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Director

Relationship

Our partnership with R1 has been solid from the start. They bring a lot of value in terms of their...

Jul 2022
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Director

ROI and Cost

They do not nickel-and-dime us at all. In fact, they have been very generous with our contracts.

Jul 2022
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Director

Tools and Methodology

What is working best at R1 is their automation, and that is really why we partnered with them. We...

Jul 2022
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Director

Relationship

Some of R1’s software technologies have not worked for us, but our relationship has been a great...

Jul 2022
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COO

People and Knowledge

We found out that there was something we could get paid for, but R1 hadn’t heard of it before. We...

Jul 2022
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COO

Relationship

The firm has an offshore team in India who works on all of the claims. There is not any transparency...

Jul 2022
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COO

ROI and Cost

We have been growing as an organization, and the firm has helped negotiate some rates that go right...

Jul 2022
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COO

People and Knowledge

Our client service representative with R1 has really gone above and beyond in providing us with...

Jul 2022
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COO

Relationship

In terms of the service that the firm provides with being available, coming to our meetings, and how...

Jul 2022
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VP/Other Executive

Tools and Methodology

R1 acts like a team member with us. They don’t get defensive when we critique them or ask for...

Jul 2022
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VP/Other Executive

Relationship

R1 created several custom reports that we asked for, and that was great customer service. They...

Jul 2022
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Physician

Relationship

Certain individuals at R1 have strengths, and we have significant contact with the lead people...

Apr 2022
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Physician

Tools and Methodology

R1 has collection and posting issues where they don’t post payments on time, so our patients might...

Apr 2022
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Director

Relationship

With each of the mergers, we have seen a loss of touchpoints and less contact with management. I...

Feb 2022
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Physician

People and Knowledge

R1’s quality has slid. R1 changed our account representative. Our prior account representative was...

Feb 2022
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Physician

Project Results

R1’s coding and billing work are spot on. R1 does hold to the terms of their contract pretty...

Feb 2022
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Physician

Project Results

We have had some issues with collection work. The things R1 set up for payments failed to work...

Feb 2022
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Physician

ROI and Cost

R1 charges a set fee up front. That has always been the same, and the fee doesn't vary. We don't...

Feb 2022
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Physician

Relationship

R1 takes things off our plate. We are busy enough seeing patients, charting, and doing everything....

Feb 2022
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Physician

Tools and Methodology

To make customers happier, we need better communication in some instances. We had an outage, and...

Feb 2022
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VP/Other Executive

Relationship

R1 reached out to us a while ago, and we kept their contact information. So when we were looking for...

Jan 2022
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VP/Other Executive

Tools and Methodology

R1 has gone over the top to help us, even with things that weren't part of our agreement with them....

Jan 2022
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VP/Other Executive

Project Results

We haven't worked with R1 for very long, so our ROI isn't really notable right now. R1 helps us...

Jan 2022
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Director

Relationship

R1 does very well in their responses to us. They are very comprehensive; they give good details on...

Dec 2021
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Director

Project Results

R1 is meeting our expectations. We have enjoyed working with them. R1 has performed a good service...

Dec 2021
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Director

Tools and Methodology

We get detailed reports from R1, and I meet with them very regularly on the cases that they overturn...

Dec 2021
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