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R1 Physician RCM Services Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

We use R1’s portal when we have patients who don’t quite meet our criteria or when we think they...

Jul 2021
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Manager

One way that R1 is really helping is that they are great about sharing news and updates, and one of...

Jul 2021
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Manager

Generally, R1 has turned things around very quickly for our requests for reviews. There was one...

Jul 2021
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Manager

One of the ways that we could be better supported by R1 is by having more education on our...

Jul 2021
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Manager

We are using R1 to support our physicians when they are having peer-to-peer conversations. The firm...

Jul 2021
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VP/Other Executive

I have concerns about the accounting integration. The acquisition by R1 happened over a year ago, so...

Jul 2021
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VP/Other Executive

The transition from Intermedix to R1 has been rough. Historically, R1 has been a large-hospital RCM...

Jul 2021
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VP/Other Executive

We have had a fantastic team over the years and throughout all the acquisitions. We really value our...

Jul 2021
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Physician

One of the primary reasons we use R1 is their already established relationship with Epic.

Jul 2021
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Physician

R1's service is great. They know our business, and we do better financially. I have continuous fluid...

Jul 2021
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VP/Other Executive

We had a long relationship with R1, and they always were very stand up and forthcoming. R1 was...

Jul 2021
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VP/Other Executive

When R1's leadership came to address us, they showed up with a stock instead of decks. and that made...

Jul 2021
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VP/Other Executive

We are in the process of switching to a different billing provider. I am really sad. We have been...

Jul 2021
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COO

R1 is definitely responsive if we raise an issue; there is no doubt about that. The leadership is...

Jun 2021
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COO

R1 is good but not great. They dropped the ball on a couple of occasions. They would probably do...

Jun 2021
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COO

If we break things, R1 addresses them, but I would just rather not have the issues to begin with. I...

Jun 2021
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COO

Either R1’s bench strength isn’t deep or they have had turnover and have eliminated some positions....

Jun 2021
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COO

I don’t have enough experience with a lot of other companies to say that R1 is not as good as what...

Jun 2021
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COO

R1’s performance right now is average. The interface of the executives that I work with is...

Jun 2021
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COO

R1 has gone through some growth and has acquired a new company, and we have been providing them some...

Jun 2021
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COO

The value that we are getting is better than average because we have good rates with the firm. They...

Jun 2021
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COO

We have been working with the emergency medicine component of what is now R1 for over 20 years. But...

Jun 2021
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Physician

Once I learned the fundamentals of logging in to and navigating the scheduling system, everything...

Jun 2021
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Physician

I would say that R1 is meeting my expectations. I would continue with them because I think they are...

Jun 2021
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Manager

Because of the pandemic, we didn't have a beautiful start with R1. We continue to struggle with...

Jun 2021
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Manager

R1’s teams need to talk to each other. We may talk to the coding team about a claim. Meanwhile, a...

Jun 2021
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Manager

I believe the firm’s technology is proprietary. They have some very good visualization dashboards...

Jun 2021
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Physician

R1 is remarkably responsive. Their rates are competitive. I really like working with R1, and I am...

Jun 2021
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Physician

When I first came to this facility, I thought R1's services were overpriced. I told R1 that I was...

Jun 2021
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Physician

At least annually, R1 prepares big reports and helps us find areas where we can make adjustments to...

Jun 2021
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COO

One of the areas we struggled in with R1 was recruiting. It was awful. I went to the highest level I...

Apr 2021
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COO

Our account success manager has really stepped it up and has been very involved with our account...

Apr 2021
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COO

During COVID-19, R1 helped with everything from the PPE money to keep us afloat to giving us support...

Apr 2021
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Physician

R1 is very much in the background, and that shows that they are very prompt when it comes time to...

Mar 2021
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Physician

Last year, R1 was trying to get into our arena, and there were some bumps in the road at that point....

Mar 2021
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Physician

R1 is a world-class service. They are cutting edge with their technology. They are always thinking...

Mar 2021
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Physician

R1 used to be more responsive than they are now. I have used their services for many years, and they...

Mar 2021
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Physician

R1 definitely drives tangible outcomes. We use their billing services, and we are seeing tangible...

Mar 2021
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Physician

We renegotiated our rates with R1 recently. The pricing was certainly competitive. A couple of years...

Mar 2021
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COO

R1 hasn't been perfect, but we would use them again. We would like to get a little more for what we...

Mar 2021
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COO

The executive involvement from R1 is good. We like them, and we like working with them. The issue is...

Mar 2021
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COO

I think R1 is doing well at driving outcomes. They are just not perfect, and they could do a little...

Mar 2021
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Physician

R1 RCM puts pressure on everything we do. I don't want them to be in my business so much. They are...

Feb 2021
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VP/Other Executive

We have had a longstanding relationship with R1 RCM through its multiple forms. We love our client...

Dec 2020
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VP/Other Executive

We chose Intermedix as a vendor years ago because we didn't want to get lumped in with the bigger...

Dec 2020
||
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VP/Other Executive

Intermedix's staff members are smart and responsive. They know what they are doing, and I hope that...

Dec 2020
||
(0)
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VP/Other Executive

R1 RCM has been a phenomenal partner to help us look at strategies around how we keep the cash flow...

Dec 2020
||
(0)
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VP/Other Executive

I can’t give R1 RCM a perfect score for their strategic ability, but they really work hard. Their...

Dec 2020
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(0)
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Physician

The vendor avoids charging for every little thing. They have a flat fee that we give them, and the...

Aug 2020
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Physician

We have good contact with the vendor executives. I would recommend the vendor to my peers. I...

Aug 2020
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(0)
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Physician

Sometimes there is just a response to a crisis when the vendor could have maybe done things more...

Aug 2020
||
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Physician

The vendor has supported us very well throughout the COVID-19 crisis. They jumped right on top of...

Aug 2020
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