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R1 Physician RCM Services Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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COO

One of the areas we struggled in with R1 was recruiting. It was awful. I went to the highest level I...

Apr 2021
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COO

Our account success manager has really stepped it up and has been very involved with our account...

Apr 2021
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COO

During COVID-19, R1 helped with everything from the PPE money to keep us afloat to giving us support...

Apr 2021
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Physician

R1 is very much in the background, and that shows that they are very prompt when it comes time to...

Mar 2021
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Physician

Last year, R1 was trying to get into our arena, and there were some bumps in the road at that point....

Mar 2021
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Physician

R1 is a world-class service. They are cutting edge with their technology. They are always thinking...

Mar 2021
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Physician

R1 used to be more responsive than they are now. I have used their services for many years, and they...

Mar 2021
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Physician

R1 definitely drives tangible outcomes. We use their billing services, and we are seeing tangible...

Mar 2021
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Physician

We renegotiated our rates with R1 recently. The pricing was certainly competitive. A couple of years...

Mar 2021
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COO

R1 hasn't been perfect, but we would use them again. We would like to get a little more for what we...

Mar 2021
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COO

The executive involvement from R1 is good. We like them, and we like working with them. The issue is...

Mar 2021
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COO

I think R1 is doing well at driving outcomes. They are just not perfect, and they could do a little...

Mar 2021
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Physician

R1 RCM puts pressure on everything we do. I don't want them to be in my business so much. They are...

Feb 2021
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VP/Other Executive

We have had a longstanding relationship with R1 RCM through its multiple forms. We love our client...

Dec 2020
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VP/Other Executive

We chose Intermedix as a vendor years ago because we didn't want to get lumped in with the bigger...

Dec 2020
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VP/Other Executive

Intermedix's staff members are smart and responsive. They know what they are doing, and I hope that...

Dec 2020
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(0)
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VP/Other Executive

R1 RCM has been a phenomenal partner to help us look at strategies around how we keep the cash flow...

Dec 2020
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VP/Other Executive

I can’t give R1 RCM a perfect score for their strategic ability, but they really work hard. Their...

Dec 2020
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Physician

The vendor avoids charging for every little thing. They have a flat fee that we give them, and the...

Aug 2020
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Physician

We have good contact with the vendor executives. I would recommend the vendor to my peers. I...

Aug 2020
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Physician

Sometimes there is just a response to a crisis when the vendor could have maybe done things more...

Aug 2020
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Physician

The vendor has supported us very well throughout the COVID-19 crisis. They jumped right on top of...

Aug 2020
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Physician

The vendor's executive training has stood out to me. Our representative has been excellent, and we...

Jul 2020
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Physician

The vendor could add a higher level of HR expertise in an interactive position for us. We end up...

Jul 2020
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(0)
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Physician

The vendor doesn't consistently exceed our expectations. Our expectations are high, and the vendor...

Jul 2020
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VP/Other Executive

There are some things that R1 RCM does very well. But I would say I am receiving tangible outcomes...

Jul 2020
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VP/Other Executive

Our involvement with R1 RCM happened over time and as mergers or corporate buyouts have taken place....

Jul 2020
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(0)
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VP/Other Executive

Right now, there is an evergreen situation with our dealings with R1 RCM. The overall thought of...

Jul 2020
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(0)
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VP/Other Executive

R1 RCM does not charge for every little thing. We have a fee structure. If I went to them and wanted...

Jul 2020
||
(0)
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VP/Other Executive

I would say that R1 RCM probably doesn’t exceed our expectations. They probably meet them. My...

Jul 2020
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(0)
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VP/Other Executive

On the business side of things, I need a vendor to be ahead of what is happening in the emergency...

Jul 2020
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VP/Other Executive

R1 RCM just made a lot of executive changes, and I am not particularly happy with some of those...

Jul 2020
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(0)
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VP/Other Executive

I think R1 RCM is doing their job. The question is whether doing their job is adequate for...

Jul 2020
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(0)
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VP/Other Executive

It is hard to answer whether we have gotten our money’s worth; we spend a lot of money. We aren't...

Jul 2020
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(0)
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Physician

Our local R1 RCM people have been fabulous. R1 RCM bought the company that we were using before, but...

May 2020
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Physician

R1 RCM has been hugely instrumental in helping to keep us afloat during the COVID-19 pandemic. R1...

May 2020
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Physician

We recently interviewed a few other groups, received proposals, and had a vote, and we still chose...

May 2020
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Physician

The vendor’s financial reporting is very good. The specifics are a little better than what we were...

May 2020
||
(0)
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Physician

Sometimes with the quality measurements, there is some ambiguity when things are explained. If...

May 2020
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(0)
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Physician

Everything with the acquisition has been pretty invisible to us. Nothing has been better or worse.

May 2020
||
(0)
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Physician

We have had to do a lot of things related to COVID-19 on our own during the pandemic, and that is...

May 2020
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(0)
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Physician

We have known the vendor’s payment plan charges from the beginning. That plan hasn’t changed...

May 2020
||
(0)
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Physician

I would buy the services again. I have no regrets about deciding to go with the vendor when I did....

May 2020
||
(0)
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Physician

The vendor's timeliness is good. They have good quality data metrics, and the documentation on...

May 2020
||
(0)
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Physician

The vendor has been very helpful during the COVID-19 crisis. They have been a benefit to us during...

May 2020
||
(0)
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Physician

I don’t know the vendor's competitors, and we had a very personal relationship when the vendor was...

May 2020
||
(0)
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