RevSpring: Patient Engagement (TalkSoft) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 1:08:03 PM and Model.EvProductId = 81032

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

My boss was there for the acquisition and said there was pretty much just a name change, and the...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The reminder system is pretty spot on. If the reports aren't received, then nothing gets sent out....

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The tool does what we need it to do. I definitely think that it could be more integrated. We have...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, the tool does what we need it to do. It is just frustrating how long it takes to look into...

Nov 2020
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Analyst/Coordinator

Relationship

I told the last representative I worked with that I didn't know the bill of the system. I am not...

Nov 2020
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Analyst/Coordinator

Future Outlook

The system is probably not part of our long-term plans. We are going to another online registration...

Nov 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

RevSpring doesn’t charge us for the system; they charge us for reminders. They charge us for...

Nov 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Way back when we first started with the system, I ran some ROI tests to justify the solution. I...

Oct 2020
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Director

ROI / Cost (care and feeding)

When I thought briefly about switching to another system, I found that the other system would be a...

Oct 2020
 Helpful

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Manager

Service and Support

RevSpring is really easy to work with when I need technical support. I just send an email and then...

Oct 2020
 Helpful

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Manager

Service and Support

Our contract with the vendor doesn't affect how they support us. We had to put some decisions on...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

RevSpring continues to enhance the product, but they want to charge us for this. Once a year to...

Oct 2020
 Helpful

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Manager

Service and Support

I don't have any complaints about the product. If there is an issue, we get it solved pretty...

Oct 2020
 Helpful

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Manager

Implementation and Training

This product's implementation wasn't perfect, but it was relatively painless. The product is fairly...

Oct 2020
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Manager

Functionality and Upgrades

This product is great. If it is installed and working correctly, no news is good news. All of our...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We are in the process of upgrading to the most up-to-date platform. The new services we are going to...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The only issue that we have had to resolve with RevSpring is in regard to user access. Our corporate...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has a broad range of tools that can help reduce the work that needs to be done in an...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The product isn’t bad, and we appreciate that it is designed to do very specific things. I would...

Sep 2020
 Helpful

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Director

Service and Support

I primarily appreciate the vendor’s innovativeness. They come to us with ideas instead of waiting...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We are very impressed that RevSpring has a control group that they monitor when they have an idea...

Sep 2020
 Helpful

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Director

Service and Support

Especially with COVID-19, RevSpring has demonstrated that they are interested in helping the...

Sep 2020
 Helpful

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Analyst/Coordinator

Service and Support

RevSpring does customization really well. They work with us really quickly. RevSpring was great when...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

RevSpring doesn't consolidate the TalkSoft product with their other solutions into a cohesive suite....

Aug 2020
 Helpful

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Analyst/Coordinator

Future Outlook

RevSpring is talking about things that are coming out in the future. It is part of RevSpring's...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Other parts of our organization don’t utilize the RevSpring system. They use a different vendor’s...

Aug 2020
 Helpful

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Manager

Service and Support

RevSpring maintained their level of service to us during COVID-19. We didn’t have any hiccups with...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We have been able to use the data and the information for our cancels and no-shows. The function...

Aug 2020
 Helpful

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Manager

Relationship

RevSpring absolutely keeps their promises. We have had great communication. I can open a ticket and...

Aug 2020
 Helpful

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Manager

Implementation and Training

Our initial training experience wasn’t that good because our IT department disconnected us from...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The other functionality I would like is the ability to respond back to people electronically through...

Aug 2020
 Helpful

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Manager

Relationship

We haven’t received any new technology from RevSpring. We don’t really do a lot of additional things...

Aug 2020
 Helpful

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Manager

Relationship

RevSpring has been awesome about making sure we have the correct verbiage for all of our text...

Aug 2020
 Helpful

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Manager

Lessons Learned

I wouldn’t choose the product. Originally, we sort of chose Talksoft Corporation because we chose to...

May 2020
 Helpful

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Manager

Implementation and Training

The training isn’t good. Talksoft Corporation just rolled out a new portal, and they just gave it to...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The product isn’t very good in terms of working as promoted. Very frequently, Talksoft Corporation...

May 2020
 Helpful

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Manager

Service and Support

The service is not great. We had an issue where we had an office that was not getting their phone...

May 2020
 Helpful

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Manager

Relationship

When we were having issues at first, the executives said they would fix them and get back to us....

May 2020
 Helpful

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Manager

Lessons Learned

We have received our money’s worth because the prices are reasonable. The issue is just the fact...

May 2020
 Helpful

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Manager

Other Observations & Comments

I don’t see my overall satisfaction changing over the next 12 months. The vendor doesn’t see that...

May 2020
 Helpful

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Manager

Lessons Learned

If people are considering the product, they should understand how the product works with answering...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The system's functionality is pretty seamless. Our representatives don't seem to have any problems...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The system lets our customers sign up if they want to get electronic statements versus paper...

Mar 2020
 Helpful

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Manager

Relationship

The vendor is more reactive than proactive. I find that their communication is not where it should...

Mar 2020
 Helpful

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Manager

Implementation and Training

The only thing that the vendor could improve on is their training.

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

I haven’t seen any new technology during the time that I have been with the organization.

Jan 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We transitioned to a new EMR, and our previous EMR handled our reminder calls and statements, so we...

Dec 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Talksoft Corporation avoids charging for every little thing. There haven't been many instances where...

Dec 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product has some big general campaigns. However, if we want to load a file with 100 different...

Dec 2019
 Helpful

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VP/Other Executive

Future Outlook

RevSpring is coming out with a new payment portal, and that will really deliver on the vendor's...

Dec 2019
 Helpful

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VP/Other Executive

Relationship

Talksoft Corporation is very good at letting us know exactly what they are doing and when they are...

Dec 2019
 Helpful

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