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RevSpring Talksoft Patient Engagement Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Relationship, Product

I would tell others looking at RevSpring Talksoft Patient Engagement to make sure they have someone...

Mar 2024
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Manager

Operations, Product

The ease of use in RevSpring Talksoft Patient Engagement is challenging. The main improvement we...

Mar 2024
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Manager

Product

We don't use every facet and function of RevSpring Talksoft Patient Engagement. The only thing...

Mar 2024
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Manager

Relationship

From my experiences and my interactions, RevSpring does keep promises. I think RevSpring Talksoft...

Mar 2024
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Manager

Product, Value

We use RevSpring Talksoft Patient Engagement for calls to patients. We do not use it to its full...

Mar 2024
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Manager

Relationship, Operations

We have regularly scheduled calls with RevSpring, but we don't get a lot of training. Some of our...

Mar 2024
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Manager

Loyalty, Value

I don't know how expensive RevSpring Talksoft Patient Engagement is. I have an idea because getting...

Mar 2024
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(0)
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Manager

Relationship, Product, Value

RevSpring Talksoft Patient Engagement works great for us. It allows us to know whether a patient has...

Mar 2024
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Manager

Product

We usually never have issues with our billing from RevSpring. The ease of use of the solution for...

Mar 2024
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Manager

Relationship, Product

Sometimes our patients have stated that when they hit the button, they still get the call or that...

Mar 2024
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Manager

Product, Value

If someone is looking for a reduced rate of no-shows and last-minute cancellations, RevSpring...

Mar 2024
||
(0)
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Manager

Product

RevSpring just makes things really easy. Their platform is very user friendly. I don't ever have to...

Jan 2024
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Manager

Product

It would be nice if RevSpring offered text appointment reminders. They actually might do that, and...

Jan 2024
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(0)
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Manager

Product

I haven't had any complaints from patients about the ease of use of RevSpring's system.

Dec 2023
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(0)
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Manager

Loyalty

I don't know whether RevSpring is part of our long-term plans. I have mixed feelings. We still have...

Dec 2023
||
(0)
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Manager

Operations

I do not recall if there was any training during the RevSpring implementation. If there was, there...

Dec 2023
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(0)
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Manager

Relationship

I don't know whether RevSpring is delivering or using new technology. There is an absence of that....

Dec 2023
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(0)
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Manager

Product

Right now, with the way RevSpring Talksoft Patient Engagement is integrated with our EMR, our MEDENT...

Dec 2023
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Manager

Relationship

It would be nice to have RevSpring’s phone support team be more readily available. Currently, if we...

Dec 2023
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Manager

Product

We decided to add this service to help streamline things in our office. And I like the ability to...

Dec 2023
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Manager

Product, Value

With RevSpring Talksoft Patient Engagement, I would like it if it were easier to go back and look at...

Dec 2023
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Manager

Relationship, Operations

RevSpring is quick to respond to technical issues. We have had very few technical issues in the last...

Oct 2023
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(0)
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Manager

Product

When using the RevSpring tool, I wish there were different callback methods to use if the patient...

Oct 2023
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Manager

Product

RevSpring's system interfaces with our electronic medical record system, and that is wonderful. That...

Oct 2023
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Manager

Relationship

The staff is always helpful when I call and need immediate attention. The staff is always so...

Oct 2023
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Manager

Operations, Product

In the beginning, I had to call the vendor to get directions on how to use the system because I was...

Oct 2023
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Relationship

I have been satisfied with RevSpring Talksoft Patient Communications. It meets my needs in the...

Oct 2023
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Manager

Product

RevSpring Talksoft Patient Engagement meets our needs by sending out appointment reminders and...

Sep 2023
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(0)
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Manager

Operations

There wasn't any training for RevStpring Talksoft Patient Engagement. RevSpring provided an FAQ...

Sep 2023
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(0)
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Manager

Product

I like RevSpring Talksoft Patient Engagement because I know how to use it. I think it is fairly...

Sep 2023
||
(0)
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Manager

Value

We originally started using RevSpring Talksoft Patient Engagement because we were having a lot of...

Sep 2023
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Manager

Operations

RevSpring is great during training. They will do a one-on-one with us through the computer. We will...

Sep 2023
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Manager

Product

The appointment reminder functionality is working fabulously. And RevSpring Talksoft Patient...

Sep 2023
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(0)
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Manager

Relationship

RevSpring's people go out of their way to help me out. Whenever I have an issue, there is an online...

Sep 2023
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Manager

Loyalty

My overall satisfaction will still be very high a year from now because if RevSpring keeps doing...

Sep 2023
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(0)
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VP/Other Executive

Product, Value

The big thing is the self-pay workflow and the efficiency that RevSpring Talksoft Patient Engagement...

Sep 2023
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(0)
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VP/Other Executive

Value

RevSpring Talksoft Patient Engagement is expensive, but RevSpring sends millions of statements for...

Sep 2023
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(0)
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VP/Other Executive

Relationship

RevSpring has been a great partner. They are not a company that is just staying the same. They are...

Sep 2023
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(0)
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Manager

Relationship

I was following up with RevSpring about something, and my contact wasn't getting back to me. I came...

Aug 2023
||
(0)
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Manager

Operations

RevSpring’s training is very user friendly, and they can help us; all we have to do is send a ticket...

Aug 2023
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(0)
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Manager

Product

RevSpring Talksoft Patient Engagement’s ease of use for the office staff would be even better if it...

Aug 2023
||
(0)
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Manager

Product

There are little phones that show up in our EMR dashboard that tell us whether a patient needs to...

Aug 2023
||
(0)
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Manager

Culture

The charges from RevSpring are fair. There are no surprises. If RevSpring tells me the charge is...

Aug 2023
||
(0)
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Manager

Relationship

Each RevSpring representative I have worked with has been very helpful, and I don’t have any...

Jul 2023
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(0)
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Manager

Culture, Loyalty, Product

The only thing I wish RevSpring could improve on is to finalize their information to integrate with...

Jul 2023
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(0)
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Manager

Relationship

The vendor actually looks at our practice in full and what we are looking to accomplish and then...

Jul 2023
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(0)
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Manager

Relationship, Operations

RevSpring is great about letting us know when the system has maintenance updates and when there are...

Jul 2023
||
(0)
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Manager

Product

If a patient confirms their appointment via text message or some other method, the confirmation...

Jul 2023
||
(0)
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Manager

Relationship, Product

To put in a ticket, I have to go to the portal, and after, I have to wait for the response. That...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We use RevSpring's product to send patients reminders of upcoming appointments, and the product was...

Jul 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

I go into the portal to see that things are flowing correctly and working properly. RevSpring...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

I didn't really have training. Occasionally I would call RevSpring because I was looking for a...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

If patients opt out of messages, they click to stop the text messages, not really realizing that...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

I had one issue where RevSpring put a filter on that they shouldn't have. Then I got a call from one...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

We could never have a nurse make the phone calls we need to make to patients. RevSpring's product...

Jul 2023
||
(0)
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Manager

Operations

I haven't had any ongoing training, but the initial training was fine. RevSpring Talksoft Patient...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Culture, Loyalty, Relationship

We were trying to solve some major OCR problems with regard to automatic verification because we...

Jun 2023
||
(0)
 Thank you  Helpful

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CTO

Operations

The actual implementation was very easy. RevSpring came down on their own time to visit our clinics...

Jun 2023
||
(0)
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CTO

Product

It is super impressive how well the technology identifies cards. We have tried a bunch of different...

Jun 2023
||
(0)
 Thank you  Helpful

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Nurse

Relationship, Product

We don't really have a lot of issues with the system. The issues are few are far between. But when...

Jun 2023
||
(0)
 Thank you  Helpful

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Nurse

Operations

As far as training goes, I don't feel like we were left hanging or without answers when we needed...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

We have had some issues with the product, but we are not 100% sure whether the issues have been with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Value

The product has definitely been a big game changer for us. It is not perfect, but for what we are...

Jun 2023
||
(0)
 Thank you  Helpful

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Nurse

Product

The product is super easy for patients in terms of appointment reminders. The patients are very...

Jun 2023
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(0)
 Thank you  Helpful

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COO

Relationship

There are things that RevSpring is supposed to be working on that they are not. They do not keep all...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

Recently I have felt nickel-and-dimed by the vendor, and that wasn't always the case. If we want to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

If a peer asked me about RevSpring Talksoft Patient Engagement, I would say that it saves time....

May 2023
||
(0)
 Thank you  Helpful

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COO

Relationship, Product

The system has some shortcomings. One of those shortcomings is how messages are left for patients...

May 2023
||
(0)
 Thank you  Helpful

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COO

Loyalty, Product

RevSpring released a new portal that they are encouraging people to use, and I don't like it. Their...

May 2023
||
(0)
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