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RevSpring: Patient Engagement (Talksoft) Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Manager

I like that the solution gives patients the option to receive either a text reminder or a phone call....

Jul 2021
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(0)
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Manager

I often hear patients say that they received the text that the system sent them, but that it sent...

Jul 2021
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(0)
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Manager

The solution has met our wants and needs, but we don't really know how to use it. It does what it...

Jul 2021
||
(0)
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Manager

I wish that the vendor would do more to reach out and promote their products. I don't know whether...

Jul 2021
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(0)
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Manager

If someone cancels an appointment in the solution, then it doesn't cancel immediately the way that...

Jul 2021
||
(0)
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Director

I probably wouldn't buy the product again. I used another product in the past that seemed to be more...

Jul 2021
||
(0)
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Director

The system works. It provides appointment reminders in three different formats, so the functionality...

Jul 2021
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(0)
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Director

I don't hear from the vendor at all about issues or the future of anything. A different vendor has...

Jul 2021
||
(0)
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Manager

I have definitely seen some people have trouble responding appropriately in RevSpring's system....

Jul 2021
||
(0)
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VP/Other Executive

I can't think of anything the vendor said the system would do that it doesn't do, but the SSO...

Jul 2021
||
(0)
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CEO/President

I switched to Talksoft from another vendor because there was better value, and Talksoft was more...

Jul 2021
||
(0)
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CEO/President

So far, our implementations have been perfect. We ask for changes more often than Talksoft is...

Jul 2021
||
(0)
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CEO/President

Talksoft's system works well with our EMR; the integration is not a problem and is pretty much...

Jul 2021
||
(0)
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CEO/President

The vendor does not nickel-and-dime. My first X number of calls are charged at a bulk rate, and then...

Jul 2021
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(0)
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CEO/President

I wasn't involved in the original training; the office staff was involved. The office staff must...

Jul 2021
||
(0)
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CEO/President

We have had no issues with quality or reliability. The product is exceedingly simple. We can look at...

Jul 2021
||
(0)
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CEO/President

Both the phone and web support are very good. When I feel uncomfortable or I don't know how to...

Jul 2021
||
(0)
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CEO/President

The vendor has always given me a representative who can speak to whatever questions I have and can...

Jul 2021
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(0)
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Manager

RevSpring's system is interfaced with our EMR, so that is a plus. When RevSpring does the reminder...

Jun 2021
||
(0)
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Manager

The ease of use is great. I have never had any complaints from patients about the product in terms...

Jun 2021
||
(0)
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Manager

Integrating the system with our EMR was very easy. Basically, I filled out a form and sent it to our...

Jun 2021
||
(0)
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Manager

RevSpring is very good at communicating with us. We don’t have any major issues with them. They take...

Jun 2021
||
(0)
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Manager

No one has ever reached out to us to see how things are going. I wish they would. For loyal...

Jun 2021
||
(0)
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Analyst/Coordinator

The product is definitely part of our long-term plans because it is the only product that works with...

Jun 2021
||
(0)
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Analyst/Coordinator

A few years ago, the vendor didn’t charge for every little thing. But then there was a transition...

Jun 2021
||
(0)
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Analyst/Coordinator

Everything changed when the vendor changed their name from Talksoft to RevSpring. Before the...

Jun 2021
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(0)
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Analyst/Coordinator

I don’t remember a time when the vendor was proactive and called us. They are always reactive, and...

Jun 2021
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(0)
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Analyst/Coordinator

Generally, I see the vendor trying to do new things. As far as the ease of use goes, not just anyone...

Jun 2021
||
(0)
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Analyst/Coordinator

We would like for the product to have a two-way texting feature. Right now, it only allows patients...

Jun 2021
||
(0)
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Analyst/Coordinator

When we do upgrades, we don’t get involved in any of the upgrades at all. The vendor just lets us...

Jun 2021
||
(0)
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Analyst/Coordinator

We have resolved some patient complaints with everyday things using the Talksoft product. If a...

May 2021
||
(0)
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Analyst/Coordinator

RevSpring should notify the consumer of any issues with reminders or satisfaction surveys going out....

May 2021
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(0)
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Analyst/Coordinator

If someone does not have strong knowledge of computers and technology, it may be very difficult to...

May 2021
||
(0)
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Analyst/Coordinator

In terms of outreach, we have had a lot of vendors offer different things to us for reminder...

May 2021
||
(0)
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Analyst/Coordinator

RevSpring has been pretty consistent. There have been some hiccups here and there with reminders not...

May 2021
||
(0)
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VP/Other Executive

Historically, we have had such a high level of customer service from RevSpring that they have been...

Jan 2021
||
(0)
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VP/Other Executive

The vendor's customer support is fantastic. Our representatives respond within an hour to any emails...

Jan 2021
||
(0)
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VP/Other Executive

I wish that the vendor's product was a little more flexible. We have had to be creative during the...

Jan 2021
||
(0)
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CIO

RevSpring should make sure that the general engagement and conversation is a collaborative effort....

Dec 2020
||
(0)
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CIO

When it comes to the quality of the vendor's support, responsiveness was a big thing for me....

Dec 2020
||
(0)
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Director

We like the system a lot. I have used it for years. Technology has grown, and we can use our other...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

I haven't noticed any changes under RevSpring. I don't think they have changed the technology. It...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

The support is okay if we get the right representatives. I have a person from the help desk that I...

Dec 2020
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(0)
 Thank you  Helpful

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Director

The system drives tangible outcomes as much as it can. People are still going to confirm...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RevSpring did their best to support us throughout COVID-19, but the support was slow because they...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

In the beginning, our experience was negative because our patients weren’t used to the technology....

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

When COVID-19 came, we went off the radar a bit and had to eliminate RevSpring. The patients were...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of times, I deal with the vendor directly. I have a person I call who is always willing to...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

We still have no-shows even with the product. We book out really far in advance, and people don’t...

Dec 2020
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(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had no issues at all. RevSpring has been very up front and forthcoming with assistance....

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

RevSpring has a portal that our staff members use to log in. We are easily able to export reporting,...

Dec 2020
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(0)
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Manager

Because of the pandemic and related things that healthcare facilities are currently facing, we have...

Dec 2020
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(0)
 Thank you  Helpful

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Manager

RevSpring is very open to adding in different things and is forwarding that information to us. We...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

Everybody I have worked with from RevSpring has been absolutely fabulous in assisting us. We have a...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

RevSpring is consistently implementing and updating new things. I am hopeful that we will see some...

Dec 2020
||
(0)
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Analyst/Coordinator

My boss was there for the acquisition and said there was pretty much just a name change, and the...

Nov 2020
||
(0)
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Analyst/Coordinator

The reminder system is pretty spot on. If the reports aren't received, then nothing gets sent out....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The tool does what we need it to do. I definitely think that it could be more integrated. We have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, the tool does what we need it to do. It is just frustrating how long it takes to look into...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I told the last representative I worked with that I didn't know the bill of the system. I am not...

Nov 2020
||
(0)
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Analyst/Coordinator

The system is probably not part of our long-term plans. We are going to another online registration...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RevSpring doesn’t charge us for the system; they charge us for reminders. They charge us for...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Way back when we first started with the system, I ran some ROI tests to justify the solution. I...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

When I thought briefly about switching to another system, I found that the other system would be a...

Oct 2020
||
(0)
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Manager

RevSpring is really easy to work with when I need technical support. I just send an email and then...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Our contract with the vendor doesn't affect how they support us. We had to put some decisions on...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

RevSpring continues to enhance the product, but they want to charge us for this. Once a year to...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

I don't have any complaints about the product. If there is an issue, we get it solved pretty...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This product's implementation wasn't perfect, but it was relatively painless. The product is fairly...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

This product is great. If it is installed and working correctly, no news is good news. All of our...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

We are in the process of upgrading to the most up-to-date platform. The new services we are going to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only issue that we have had to resolve with RevSpring is in regard to user access. Our corporate...

Sep 2020
||
(0)
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Manager

The vendor has a broad range of tools that can help reduce the work that needs to be done in an...

Sep 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The product isn’t bad, and we appreciate that it is designed to do very specific things. I would...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RevSpring does customization really well. They work with us really quickly. RevSpring was great when...

Aug 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

RevSpring doesn't consolidate the TalkSoft product with their other solutions into a cohesive suite....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RevSpring is talking about things that are coming out in the future. It is part of RevSpring's...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other parts of our organization don’t utilize the RevSpring system. They use a different vendor’s...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

RevSpring maintained their level of service to us during COVID-19. We didn’t have any hiccups with...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been able to use the data and the information for our cancels and no-shows. The function...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

RevSpring absolutely keeps their promises. We have had great communication. I can open a ticket and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our initial training experience wasn’t that good because our IT department disconnected us from...

Aug 2020
||
(0)
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Manager

The other functionality I would like is the ability to respond back to people electronically through...

Aug 2020
||
(0)
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Manager

We haven’t received any new technology from RevSpring. We don’t really do a lot of additional things...

Aug 2020
||
(0)
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Manager

RevSpring has been awesome about making sure we have the correct verbiage for all of our text...

Aug 2020
||
(0)
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