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RevSpring: Patient Engagement (Talksoft)
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Adam Cherrington
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User Commentary

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Manager

RevSpring’s support is outstanding. When we submit a ticket, the support people are generally very...

Oct 2021
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Manager

Initially, there is a lot of work involved with the RevSpring system. But once we get it going, the...

Oct 2021
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Manager

RevSpring has a new portal that we can take advantage of, and that is really nice. We can go in...

Oct 2021
||
(0)
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Manager

The RevSpring system is not currently integrated with our EMR. I use another product to create a...

Oct 2021
||
(0)
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Manager

We have an email list of people within each office that receives emails from patients directly when...

Oct 2021
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Manager

There have been a couple of instances where I have had to remind RevSpring that they weren’t...

Oct 2021
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Manager

RevSpring used to have training videos that were very helpful, but they were included in Dropbox,...

Oct 2021
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Manager

Our biggest problem is with our multispecialty offices. They have one account number for multiple...

Oct 2021
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Manager

In some cases, like with COVID-19, Talksoft went ahead and set up the template for the message that...

Oct 2021
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Manager

Canned reporting is available in the Talksoft system. It lets the office know how much they lost,...

Oct 2021
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Manager

We also use another product, and one facility is using it to notify their patients about...

Oct 2021
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Manager

With RevSpring. If there is an issue, they always make sure that the system is up and running by the...

Sep 2021
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Manager

RevSpring has been helpful when I call them and say that I need to do a new voicemail or a new...

Sep 2021
||
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Manager

We are satisfied with RevSpring's system. We use it for telephone reminders for appointments....

Sep 2021
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(0)
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Manager

There are some things that I believe could be done a little better. When we have submitted new...

Sep 2021
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Manager

There are some patients that do not want to receive a text. We have the capability to remove the...

Sep 2021
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Manager

I can submit the information for new providers and different types of appointments to RevSpring....

Sep 2021
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Manager

Since we implemented the system, our no-show rate has decreased significantly.

Sep 2021
||
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Manager

We are moving away from the solution and more toward text-to-pay solutions. That is the way of the...

Aug 2021
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Manager

The solution's messages can be tailored for patients.

Aug 2021
||
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Director

I would not buy this product again. My biggest hesitation is with its appointment reminders. When we...

Aug 2021
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(0)
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Director

The vendor didn't provide a lot of training. Everything was done through email. Then, the vendor...

Aug 2021
||
(0)
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Director

The solution's interfaces would be better if they were controlled by customers with more visual...

Aug 2021
||
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Director

The support that we have received from the vendor has been pretty decent. When it comes to vendor...

Aug 2021
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Director

As our overall experience stands now, our satisfaction will probably go down in the future....

Aug 2021
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(0)
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Manager

RevSpring: Patient Engagement is very sufficient, and it seems to work well. It took us a while to...

Aug 2021
||
(0)
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Manager

RevSpring gave us diverse reminders for each facility. We could do a phone call, a text, or an...

Aug 2021
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Manager

Generally, we involve RevSpring in things. There is a support portal that we can use. When we want...

Aug 2021
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(0)
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Manager

The solution will try each mode of communicating with a patient. When it gets a response from one...

Aug 2021
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(0)
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Manager

We had something with another vendor that we thought would be beneficial, but that vendor didn't...

Aug 2021
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(0)
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Manager

I like that the solution gives patients the option to receive either a text reminder or a phone call....

Jul 2021
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(0)
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Manager

I often hear patients say that they received the text that the system sent them, but that it sent...

Jul 2021
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(0)
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Manager

The solution has met our wants and needs, but we don't really know how to use it. It does what it...

Jul 2021
||
(0)
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Manager

I wish that the vendor would do more to reach out and promote their products. I don't know whether...

Jul 2021
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(0)
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Manager

If someone cancels an appointment in the solution, then it doesn't cancel immediately the way that...

Jul 2021
||
(0)
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Director

I probably wouldn't buy the product again. I used another product in the past that seemed to be more...

Jul 2021
||
(0)
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Director

The system works. It provides appointment reminders in three different formats, so the functionality...

Jul 2021
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(0)
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Director

I don't hear from the vendor at all about issues or the future of anything. A different vendor has...

Jul 2021
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(0)
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Manager

I have definitely seen some people have trouble responding appropriately in RevSpring's system....

Jul 2021
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(0)
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VP/Other Executive

I can't think of anything the vendor said the system would do that it doesn't do, but the SSO...

Jul 2021
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(0)
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CEO/President

I switched to Talksoft from another vendor because there was better value, and Talksoft was more...

Jul 2021
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(0)
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CEO/President

So far, our implementations have been perfect. We ask for changes more often than Talksoft is...

Jul 2021
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(0)
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CEO/President

Talksoft's system works well with our EMR; the integration is not a problem and is pretty much...

Jul 2021
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(0)
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CEO/President

The vendor does not nickel-and-dime. My first X number of calls are charged at a bulk rate, and then...

Jul 2021
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(0)
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CEO/President

I wasn't involved in the original training; the office staff was involved. The office staff must...

Jul 2021
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(0)
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CEO/President

We have had no issues with quality or reliability. The product is exceedingly simple. We can look at...

Jul 2021
||
(0)
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CEO/President

Both the phone and web support are very good. When I feel uncomfortable or I don't know how to...

Jul 2021
||
(0)
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CEO/President

The vendor has always given me a representative who can speak to whatever questions I have and can...

Jul 2021
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(0)
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Manager

RevSpring's system is interfaced with our EMR, so that is a plus. When RevSpring does the reminder...

Jun 2021
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Manager

The ease of use is great. I have never had any complaints from patients about the product in terms...

Jun 2021
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(0)
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Manager

Integrating the system with our EMR was very easy. Basically, I filled out a form and sent it to our...

Jun 2021
||
(0)
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Manager

RevSpring is very good at communicating with us. We don’t have any major issues with them. They take...

Jun 2021
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(0)
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Manager

No one has ever reached out to us to see how things are going. I wish they would. For loyal...

Jun 2021
||
(0)
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Analyst/Coordinator

The product is definitely part of our long-term plans because it is the only product that works with...

Jun 2021
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(0)
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Analyst/Coordinator

A few years ago, the vendor didn’t charge for every little thing. But then there was a transition...

Jun 2021
||
(0)
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Analyst/Coordinator

Everything changed when the vendor changed their name from Talksoft to RevSpring. Before the...

Jun 2021
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(0)
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Analyst/Coordinator

I don’t remember a time when the vendor was proactive and called us. They are always reactive, and...

Jun 2021
||
(0)
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Analyst/Coordinator

Generally, I see the vendor trying to do new things. As far as the ease of use goes, not just anyone...

Jun 2021
||
(0)
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Analyst/Coordinator

We would like for the product to have a two-way texting feature. Right now, it only allows patients...

Jun 2021
||
(0)
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Analyst/Coordinator

When we do upgrades, we don’t get involved in any of the upgrades at all. The vendor just lets us...

Jun 2021
||
(0)
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Analyst/Coordinator

We have resolved some patient complaints with everyday things using the Talksoft product. If a...

May 2021
||
(0)
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Analyst/Coordinator

RevSpring should notify the consumer of any issues with reminders or satisfaction surveys going out....

May 2021
||
(0)
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Analyst/Coordinator

If someone does not have strong knowledge of computers and technology, it may be very difficult to...

May 2021
||
(0)
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Analyst/Coordinator

In terms of outreach, we have had a lot of vendors offer different things to us for reminder...

May 2021
||
(0)
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Analyst/Coordinator

RevSpring has been pretty consistent. There have been some hiccups here and there with reminders not...

May 2021
||
(0)
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VP/Other Executive

Historically, we have had such a high level of customer service from RevSpring that they have been...

Jan 2021
||
(0)
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VP/Other Executive

The vendor's customer support is fantastic. Our representatives respond within an hour to any emails...

Jan 2021
||
(0)
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VP/Other Executive

I wish that the vendor's product was a little more flexible. We have had to be creative during the...

Jan 2021
||
(0)
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CIO

RevSpring should make sure that the general engagement and conversation is a collaborative effort....

Dec 2020
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(0)
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CIO

When it comes to the quality of the vendor's support, responsiveness was a big thing for me....

Dec 2020
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(0)
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Director

We like the system a lot. I have used it for years. Technology has grown, and we can use our other...

Dec 2020
||
(0)
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Director

I haven't noticed any changes under RevSpring. I don't think they have changed the technology. It...

Dec 2020
||
(0)
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Director

The support is okay if we get the right representatives. I have a person from the help desk that I...

Dec 2020
||
(0)
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Director

The system drives tangible outcomes as much as it can. People are still going to confirm...

Dec 2020
||
(0)
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Director

RevSpring did their best to support us throughout COVID-19, but the support was slow because they...

Dec 2020
||
(0)
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Manager

In the beginning, our experience was negative because our patients weren’t used to the technology....

Dec 2020
||
(0)
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Manager

When COVID-19 came, we went off the radar a bit and had to eliminate RevSpring. The patients were...

Dec 2020
||
(0)
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Manager

A lot of times, I deal with the vendor directly. I have a person I call who is always willing to...

Dec 2020
||
(0)
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Manager

We still have no-shows even with the product. We book out really far in advance, and people don’t...

Dec 2020
||
(0)
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Manager

We have had no issues at all. RevSpring has been very up front and forthcoming with assistance....

Dec 2020
||
(0)
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Manager

RevSpring has a portal that our staff members use to log in. We are easily able to export reporting,...

Dec 2020
||
(0)
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Manager

Because of the pandemic and related things that healthcare facilities are currently facing, we have...

Dec 2020
||
(0)
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Manager

RevSpring is very open to adding in different things and is forwarding that information to us. We...

Dec 2020
||
(0)
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Manager

Everybody I have worked with from RevSpring has been absolutely fabulous in assisting us. We have a...

Dec 2020
||
(0)
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Manager

RevSpring is consistently implementing and updating new things. I am hopeful that we will see some...

Dec 2020
||
(0)
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Analyst/Coordinator

My boss was there for the acquisition and said there was pretty much just a name change, and the...

Nov 2020
||
(0)
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Analyst/Coordinator

The reminder system is pretty spot on. If the reports aren't received, then nothing gets sent out....

Nov 2020
||
(0)
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Analyst/Coordinator

The tool does what we need it to do. I definitely think that it could be more integrated. We have...

Nov 2020
||
(0)
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Analyst/Coordinator

Overall, the tool does what we need it to do. It is just frustrating how long it takes to look into...

Nov 2020
||
(0)
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Analyst/Coordinator

I told the last representative I worked with that I didn't know the bill of the system. I am not...

Nov 2020
||
(0)
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Analyst/Coordinator

The system is probably not part of our long-term plans. We are going to another online registration...

Nov 2020
||
(0)
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Analyst/Coordinator

RevSpring doesn’t charge us for the system; they charge us for reminders. They charge us for...

Nov 2020
||
(0)
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