RevSpring: Patient Engagement (TalkSoft) Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 8:14:45 AM and Model.EvProductId = 81032

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User Commentary

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Analyst/Coordinator

Service and Support

RevSpring does customization really well. They work with us really quickly. RevSpring was great when...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

RevSpring doesn't consolidate the TalkSoft product with their other solutions into a cohesive suite....

Aug 2020
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Analyst/Coordinator

Future Outlook

RevSpring is talking about things that are coming out in the future. It is part of RevSpring's...

Aug 2020
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Manager

Functionality and Upgrades

Other parts of our organization don’t utilize the RevSpring system. They use a different vendor’s...

Aug 2020
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Manager

Service and Support

RevSpring maintained their level of service to us during COVID-19. We didn’t have any hiccups with...

Aug 2020
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Manager

Functionality and Upgrades

We have been able to use the data and the information for our cancels and no-shows. The function...

Aug 2020
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Manager

Relationship

RevSpring absolutely keeps their promises. We have had great communication. I can open a ticket and...

Aug 2020
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Manager

Implementation and Training

Our initial training experience wasn’t that good because our IT department disconnected us from...

Aug 2020
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Manager

Functionality and Upgrades

The other functionality I would like is the ability to respond back to people electronically through...

Aug 2020
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Manager

Relationship

We haven’t received any new technology from RevSpring. We don’t really do a lot of additional things...

Aug 2020
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Manager

Relationship

RevSpring has been awesome about making sure we have the correct verbiage for all of our text...

Aug 2020
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Manager

Lessons Learned

I wouldn’t choose the product. Originally, we sort of chose Talksoft Corporation because we chose to...

May 2020
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Manager

Implementation and Training

The training isn’t good. Talksoft Corporation just rolled out a new portal, and they just gave it to...

May 2020
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Manager

Functionality and Upgrades

The product isn’t very good in terms of working as promoted. Very frequently, Talksoft Corporation...

May 2020
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Manager

Service and Support

The service is not great. We had an issue where we had an office that was not getting their phone...

May 2020
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Manager

Relationship

When we were having issues at first, the executives said they would fix them and get back to us....

May 2020
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Manager

Lessons Learned

We have received our money’s worth because the prices are reasonable. The issue is just the fact...

May 2020
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Manager

Other Observations & Comments

I don’t see my overall satisfaction changing over the next 12 months. The vendor doesn’t see that...

May 2020
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Manager

Lessons Learned

If people are considering the product, they should understand how the product works with answering...

May 2020
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Manager

Functionality and Upgrades

The system's functionality is pretty seamless. Our representatives don't seem to have any problems...

Mar 2020
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Manager

Functionality and Upgrades

The system lets our customers sign up if they want to get electronic statements versus paper...

Mar 2020
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Manager

Relationship

The vendor is more reactive than proactive. I find that their communication is not where it should...

Mar 2020
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Manager

Implementation and Training

The only thing that the vendor could improve on is their training.

Jan 2020
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Manager

Functionality and Upgrades

I haven’t seen any new technology during the time that I have been with the organization.

Jan 2020
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VP/Other Executive

Functionality and Upgrades

We transitioned to a new EMR, and our previous EMR handled our reminder calls and statements, so we...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Talksoft Corporation avoids charging for every little thing. There haven't been many instances where...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

The product has some big general campaigns. However, if we want to load a file with 100 different...

Dec 2019
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VP/Other Executive

Future Outlook

RevSpring is coming out with a new payment portal, and that will really deliver on the vendor's...

Dec 2019
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VP/Other Executive

Relationship

Talksoft Corporation is very good at letting us know exactly what they are doing and when they are...

Dec 2019
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Manager

Service and Support

RevSpring sometimes just gives us a half answer. They will email us back and tell us to do...

Nov 2019
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Manager

Service and Support

RevSpring tends to do things and then tell us what happened afterward instead of being proactive in...

Nov 2019
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Manager

Functionality and Upgrades

The system's calls go out with our phone number. When patients get missed calls without messages,...

Nov 2019
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Manager

Functionality and Upgrades

Talksoft Corporation changed the way that their calls are made so that as soon as the system detects...

Nov 2019
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Manager

Relationship

We used to have a better experience with Talksoft Corporation before whatever happened with...

Nov 2019
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Manager

Service and Support

We have a lot of patients that still don't actually receive their reminder call from the system, but...

Nov 2019
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Manager

Service and Support

When we had issues in the past, certain people told us to call them whenever we need anything. We...

Nov 2019
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Manager

Service and Support

I know Talksoft Corporation has a website, but I don't know enough about it to use the data. There...

Sep 2019
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Manager

Functionality and Upgrades

We have been live on the product for a few years now on the acute side. We have had a great...

Sep 2019
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Manager

Functionality and Upgrades

We have had increased patient satisfaction with Talksoft Corporation's system. It is a little...

Sep 2019
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Manager

Service and Support

We have had a very positive experience with Talksoft Corporation. They are always very responsive. I...

Sep 2019
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Manager

Service and Support

When we first went live with Talksoft Corporation's product, it seemed like we switched to a bunch...

Sep 2019
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Manager

Service and Support

We use the system for all patient reminders. We don’t use any kind of survey platform with Talksoft...

Sep 2019
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Manager

Other Observations & Comments

I believe the vendor keeps all of their promises. Due to the way reports are set up in our system,...

Sep 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor has packages. We have a package for reminder calls, broadcasting, and outreach. We pay...

Sep 2019
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Manager

Technology

We have to pay attention to the system during the winter because that is when we do the most...

Sep 2019
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Manager

Service and Support

If an issue comes up out of the blue, I can call and talk to the vendor’s support people. They...

Sep 2019
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Manager

Functionality and Upgrades

The system requires a lot of steps for end users. We have to make the recording, and we have a...

Sep 2019
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Manager

Functionality and Upgrades

We typically don’t run into any major issues in terms of reminding patients of their appointments....

Sep 2019
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Manager

Relationship

We would like the vendor to make occasional visits to the sites that use their products in order to...

Sep 2019
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Analyst/Coordinator

Other Observations & Comments

Our management will probably look at other vendors and see whether they have anything comparable and...

Mar 2019
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Analyst/Coordinator

Implementation and Training

The end users don't quite understand the system. The video that comes with it is probably the most...

Mar 2019
 Helpful

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Analyst/Coordinator

Service and Support

Talksoft Corporation does a really good job of responding to our requests.

Mar 2019
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Analyst/Coordinator

Service and Support

If we have an incident, Talksoft Corporation will check it and respond fairly quickly. They try to...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The features that we use have really helped us in terms of cutting down on no-shows and bringing in...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Talksoft Corporation won't say that they can do things that they don't already do, but they have...

Mar 2019
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Analyst/Coordinator

Functionality and Upgrades

The system has three types of reminders. It will send email reminders four days before a patient's...

Mar 2019
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Analyst/Coordinator

Sales and Contracting

Talksoft Corporation tried to charge us for certain additional requests, and we reminded them that...

Mar 2019
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Analyst/Coordinator

Lessons Learned

We have a multispecialty office, so we have a building that has several offices within one account....

Mar 2019
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Analyst/Coordinator

Other Observations & Comments

We have had some request from our staff to have the functionality expanded so that if we have a...

Feb 2019
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Analyst/Coordinator

Other Observations & Comments

We have gotten several complaints from staff members and patients about calls dropping. Talksoft...

Feb 2019
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Analyst/Coordinator

Implementation and Training

We were told some things would happen, and we didn’t see those things right away. We had to ask for...

Feb 2019
 Helpful

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Analyst/Coordinator

Service and Support

I have had a lot of luck sending support tickets to Talksoft Corporation. They are very quick to...

Feb 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We had some issues when we were first rolling out the texting feature. We had some problems related...

Feb 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We implemented a texting notification through Talksoft Corporation, and there was some trouble with...

Feb 2019
 Helpful

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Manager

Functionality and Upgrades

The solution supports integration with one of our other systems. I am not aware of any issues, and...

Jan 2019
 Helpful

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Analyst/Coordinator

Future Outlook

We are going to be sunsetting the Talksoft Corporation tool. We are purchasing a different...

Oct 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We don’t ever have problems with Talksoft Corporation. The support is pretty simplistic. Once we...

Oct 2018
 Helpful

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Manager

Functionality and Upgrades

Our previous vendor was infuriating. The breaking point was when one of our doctors had a...

Oct 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

Talksoft Corporation does charge us for every little thing. They are definitely on the pricier end....

Oct 2018
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Manager

Functionality and Upgrades

I can use the product for people who have outstanding balances. I am able to send out text messages...

Oct 2018
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Manager

Functionality and Upgrades

The product is very easy to use. The only flaw is that it doesn't link directly into our EMR. I have...

Oct 2018
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Manager

Service and Support

Talksoft Corporation's support has been great. I get an immediate response. I once wanted to cancel...

Oct 2018
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Manager

ROI / Cost (care and feeding)

We have had a great deal of success with the system. It is user friendly and effective in sending...

Oct 2018
 Helpful

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Manager

Service and Support

The support is excellent. When we call the help desk, we usually get a callback within a couple of...

Oct 2018
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Manager

Functionality and Upgrades

Talksoft Corporation delivers the technology that we need. I can't think of anything we need that...

Sep 2018
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Manager

Functionality and Upgrades

One issue that we have seen is that the calls sometimes start prematurely. The recording will start...

Sep 2018
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Manager

Service and Support

The solution has been pretty decent. We are able to make phone calls and send emails and texts...

Aug 2018
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Manager

Other Observations & Comments

We send different reminders through emails, calls, and texts at different points before an upcoming...

Aug 2018
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Manager

Technology

We are limited in the number of characters that we can send in a text. We run out of letters in some...

Aug 2018
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Manager

Service and Support

The support from Talksoft Corporation is pretty good. They have been able to answer my questions in...

Aug 2018
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Manager

Functionality and Upgrades

The tool is helpful, but we do have glitches from time to time. The patients often get calls but no...

Aug 2018
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Manager

Functionality and Upgrades

Even after patients get texts confirming appointments, they still get confirmation emails and phone...

Aug 2018
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Manager

Service and Support

There isn’t a perfect tool out there, and there are glitches with every system. I don’t think we...

Aug 2018
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Manager

Service and Support

We don’t have any communication issues with Talksoft Corporation. We can contact them by phone or...

Aug 2018
 Helpful

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Manager

Sales and Contracting

Certain support packages have rates, and if we go over the package amount, we are charged a certain...

Aug 2018
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