RevSpring Talksoft Patient Engagement Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Relationship
We are very happy with the product and RevSpring's support.
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Product
We have not updated any services with RevSpring in some time, but the appointment reminders that we...
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Relationship
When we need help, RevSpring is there to help us. Anytime I call them, they respond.
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Operations
For training, RevSpring sends some documents. Once in a while, they connect to my computer and show...
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Loyalty, Product
We have RevSpring Talksoft Patient Engagement for patient communication reminders and appointments....
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Operations
RevSpring trained us on how to set up the program, but they didn't provide any end-user training.
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Relationship, Product
RevSpring's system handles our patient messaging options. However, when we reach out to RevSpring,...
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Loyalty
We are moving to a different vendor's system because that vendor has some enhanced tools in terms of...
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Loyalty
Integration is the biggest reason we chose RevSpring Talksoft Patient Engagement, and it is why we...
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Operations, Product
RevSpring Talksoft Patient Engagement is reliable, with minimal downtime. I think it is easy for the...
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Relationship
RevSpring is doing well. They have a ticket portal that we can submit requests through, and we have...
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Product
We do have product enhancement requests, and RevSpring is great to work with. I would like to see...
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Relationship
RevSpring has been really great. I don't have any issues with them. They are super professional,...
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Product
The system isn't extremely user friendly when it comes to integration because it doesn't integrate...
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Culture
RevSpring is pretty fair when it comes to being proactive. RevSpring doesn't reach out constantly,...
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Product
We have had the system for at least 15 years. The system has evolved since we started to use it, and...
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Relationship, Product
RevSpring Talksoft Patient Engagement is always accurate. Whenever I have to investigate a patient's...
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Relationship
RevSpring has kept all their promises up until recently. During a recent upgrade of RevSpring...
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Operations
RevSpring offered training, and I did a little bit of it. It was nothing out of the park, but it was...
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Relationship
If something goes wrong, I immediately get an email from RevSpring. They are good that way. Their...
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Culture, Relationship
My account representative at RevSpring has been excellent whenever we have had a billing issue....
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Relationship
RevSpring Talksoft Patient Engagement is working for us so far. There were several times when our...
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Relationship
The last person that I worked with at RevSpring was really great. They were able to walk me through...
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Loyalty, Product
I do things with the IT team, so I understand when there are kinks in the system, especially when...
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Product
We typically use the solution for appointment confirmation. It automates the confirmation process...
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Relationship
RevSpring’s customer service is really good. Everyone I have met with or talked to has been really...
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Operations, Product
We are trying to implement the outbound interactive voice response, but we are having some issues...
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Loyalty, Product
When integrated with our EHR, the solution will show a red, black, or green phone to let us know...
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Product
We don't utilize RevSpring Talksoft Patient Engagement to its full potential. We utilize other...
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Relationship
RevSpring does coffee talks now, but we would just like them to say whether something has been...
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Relationship
RevSpring's support people are very responsive. Our representative reaches out. They are very easy...
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Culture
We can ask for a payment adjustment from RevSpring, and they can redo the count. They always try to...
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Loyalty, Product
RevSpring is constantly making upgrades to RevSpring Talksoft Patient Engagement, and they have...
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Culture
RevSpring has a certain number of things we can do, and if we go over that number, then we start...
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Product
The top of my wish list for RevSpring Talksoft Patient Engagement includes the ability to send...
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Relationship
We have a lot of our clients who say that they don’t have to write things down because we always...
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Loyalty, Product
Our EMR has a program within it that is a little more bolstered with some extra features, but...
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Operations
We have never really had any training for RevSpring Talksoft Patient Engagement. I know how to use...
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Relationship
I am better at using email than phone. I had to get used to using the vendor's ticketing system...
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Culture, Value
The vendor helps me a lot. They will find solutions around what we are looking for. The vendor is...
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Operations, Product
When I am on the vendor's older website, I like how everything is literally black and white. The...
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Loyalty
RevSpring is part of our long-term plans right now. We are looking to see whether they will revamp...
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Product, Value
Overall, the product is great. It saves us many hours of personnel time when it comes to confirming...
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Product
Our issues are mostly on the patient side with the system's ease of use for patients when it comes...
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Relationship
It is difficult to get RevSpring to make changes rather fast. They tell us they are going to do...
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Operations, Product
RevSpring doesn’t offer any training. We would like to have a better understanding of their...
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Relationship
RevSpring doesn't really help us. We have to reach out to them. We have had problems of all sorts...
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Loyalty
We are considering leaving RevSpring because we are having some problems with assurance and getting...
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Product
The emails that go out from RevSpring's system are very text specific. There is no HTML message to...
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Product
We would like a larger character count; right now, it is 150. Responses are limited. We would like...
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Operations
Our initial training with RevSpring was great, and I haven't really needed any ongoing training....
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Product
The way I judge RevSpring's type of product is that if I barely have to interact with it and don't...
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Loyalty, Product
There are some really cool things that RevSpring has informed us about, but there is nothing that we...
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Value
What we pay monthly for RevSpring's system is much less than what we would pay if we were to hire...
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Product
The only thing I would like to see improved by RevSpring is our EHR integration. We are integrated...
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Relationship
Communicating with RevSpring’s support team is challenging. Thankfully, I haven't needed help very...
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Product, Value
I would buy RevSpring Talksoft Patient Engagement again. It has automated some of the reminder...
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Product, Value
With RevSpring Talksoft Patient Engagement, our no-show rates have declined because the system...
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Relationship
It is a little hard for our office staff members to troubleshoot RevSpring Talksoft Patient...
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Relationship
RevSpring is on the ball. I can use the chat feature, so I don't even have to call them. I just send...
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Value
RevSpring Talksoft Patient Engagement eliminated the need to do reminder calls for every single...
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Operations
RevSpring Talksoft Patient Engagement is satisfactory. There are a few senior patients who have...
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Relationship, Product
In terms of working as promoted, RevSpring Talksoft Patient Engagement rates just above the middle...
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Product, Value
Using RevSpring Talksoft Patient Engagement, we have achieved patient satisfaction. We have...
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Relationship, Value
In regard to support, RevSpring has been pretty good. I have had a good experience with their help...
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Operations
RevSpring's implementation services rate between the middle of the road and the top of the scale....
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Commentary Summary
Comment Type Breakout