Patient Communications Landscape 2022
30 June 22
| Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
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Manager
Product, Value
With RevSpring Talksoft Patient Engagement, our no-show rates have...
Analyst/Coordinator
Relationship
It is a little hard for our office staff members to troubleshoot...
Manager
Relationship
RevSpring is on the ball. I can use the chat feature, so I don't even...
Manager
Value
RevSpring Talksoft Patient Engagement eliminated the need to do...
Manager
Operations
RevSpring Talksoft Patient Engagement is satisfactory. There are a few...
Manager
Relationship, Product
In terms of working as promoted, RevSpring Talksoft Patient Engagement...
Manager
Product, Value
Using RevSpring Talksoft Patient Engagement, we have achieved patient...
Manager
Relationship, Value
In regard to support, RevSpring has been pretty good. I have had a...
Manager
Operations
RevSpring's implementation services rate between the middle of the...
CEO/President
Relationship
RevSpring solves our problems when we call, but they don't necessarily...