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RevSpring's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

IVR Advantage for Digital Payments

Automated inbound IVR solution to capture patient payments automatically; Agent Assist to ensure patient card numbers are kept secure

Reduce wait times

Some clients are experiencing an increase in demand for call centers and support teams in response to the COVID-19 crisis. To quickly respond, we’ve streamlined an automated inbound IVR solution to help ease burdened support staff by capturing payments automatically. With this simplified IVR, we can get setup and running in as little as 3 days and allow patients to avoid being on hold for long periods.

Agent Assist for PCI Compliance

More employees are working from home to slow COVID-19 transmissions. When CSRs are taking calls and payments over the phone, it’s more challenging to ensure PCI compliance. Agent Assist ensures that card numbers are not spoken to the CSR and gives patients greater peace of mind while paying over the phone.


PersonaPay Solutions for Online Payments

Dynamic propensity-to-pay models; payment-portal messaging

Dynamic Models for Propensity to Pay

Using precise propensity to pay technologies, our solutions can match payment options, including payment plans and financing, to the needs of each patient dynamically within the payment portal.

Using payment portals for messaging

Some healthcare organizations are sharing updates and timely details on their patient payment portal with clickable banner messaging that links to additional information regarding COVID-19 response, payment policy changes, and other helpful news for patients.

revspring personapay screenshot

Financial Communications

Promote payment plan options and extend grace periods for patients; prioritize digital billing channels to increase engagement and reduce costs

Patient Statement Payment Plan Graphics

Some customers are providing new payment options to help patients cope with the economic impacts of the pandemic. Special messages on outgoing patient statements promote payment plan options and extend grace periods for patients who may need more time to fulfill their financial obligations.

Digital First Statement Delivery

We’ve seen an increased interest in clients shifting from printed communications to prioritize digital billing channels first to increase engagement and reduce costs. Digital communications can be sent with increased speed and effectiveness at a fraction of the cost.



Best in KLAS Awards


Software Overall Score Data collected since May 2019

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