Rhapsody Commentary
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Product

Rhapsody has a lot of good features. It is really a solid product. I haven't found anything I needed...

Jun 2024
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Manager

Product

Rhapsody could have some easier troubleshooting tools. Having a way to track messages and label them...

Jun 2024
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Manager

Relationship, Operations

The only thing that I would like to see improvement on with Rhapsody is more communication where...

Jun 2024
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Manager

Culture, Relationship

We have reached out to the Rhapsody support team more often than not, and they have the forum that...

Jun 2024
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Manager

Operations

Rhapsody has a lot of training information out there that is self-service, but if we wanted to have...

Jun 2024
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Manager

Value

We get more value out of this interface engine than we do out of other interface engines, not only...

Jun 2024
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Manager

Product

Compared to other interface engines I have used, I would say Rhapsody is an easier product for what...

Jun 2024
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Manager

Relationship

We have actually had Rhapsody's executives come on-site before to talk about some of Rhapsody's new...

Jun 2024
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Manager

Culture, Operations

Rhapsody will send marketing out; they will do yearly seminars where they invite their end users to...

Jun 2024
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Analyst/Coordinator

Relationship

We have had really good luck. The product is chugging away pretty well as advertised. Rhapsody has...

Jun 2024
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Analyst/Coordinator

Operations

The vendor has paid training, and our team went through it years ago. There is a basic course, an...

Jun 2024
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Analyst/Coordinator

Operations, Product

The product has solid ease of use and not a bad learning curve for the implementation. It has...

Jun 2024
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Analyst/Coordinator

Relationship

I would like to see more proactive communication from the vendor. It might be our own fault, but I...

Jun 2024
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Analyst/Coordinator

Operations

We have had no issues with Rhapsody's implementations, and their upgrading process is amazing.

Jun 2024
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Analyst/Coordinator

Product

We are using FHIR for a lot of things, but we may want to go through Rhapsody using FHIR. We try to...

Jun 2024
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Analyst/Coordinator

Operations

The vendor trained several members of my team. I was never directly trained by Rhapsody, but I have...

Jun 2024
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Analyst/Coordinator

Product

The product gives us a lot of flexibility in how we transform messages. For instance, we have an...

Jun 2024
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Analyst/Coordinator

Culture, Value

Rhapsody avoids charging for every little thing, but we also have a very good deal. The original...

Jun 2024
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Analyst/Coordinator

Relationship

From what I have seen, Rhapsody has been keeping their promises. We definitely are developing...

Jun 2024
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Analyst/Coordinator

Relationship

The vendor's support team is amazing. We haven't had to use them much in the past few years. We take...

Jun 2024
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Analyst/Coordinator

Operations, Product

Whether I would recommend the product would depend on the person. If the person wanted to have...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

The vendor tells us whether there have been issues with an upgrade. However, they don't tell us...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

Rhapsody's searching capability is not the greatest. The message search could be better. Right now,...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

The product's integration is probably better than it used to be. At one point, we actually had to...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

When we did a version upgrade, Rhapsody knew that there was an issue that would prevent the system's...

Apr 2024
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Analyst/Coordinator

Product

Rhapsody works well. It is pretty fast and stable. Its functionality for searching messages could...

Apr 2024
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Analyst/Coordinator

Relationship

Rhapsody's support people are good. They respond quickly to tickets. They can even jump into calls....

Apr 2024
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Manager

Relationship

The phone and web support teams are very good and reliable.

Apr 2024
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CIO

Loyalty, Relationship, Value

Rhapsody is a pretty cut-and-dried system. The vendor is one of our simplest vendors. We reach out...

Apr 2024
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CIO

Loyalty

One thing that we are struggling with is the ability to export to a CCD. That is the one area where...

Apr 2024
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CIO

Product, Value

The biggest value for our company is that the product is a true nondenominational interface engine....

Apr 2024
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Manager

Relationship

I like Rhapsody's customer service. The vendor's people are professional, knowledgeable, and...

Mar 2024
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Manager

Loyalty

We are starting to look at more API work. I prefer to stay with Rhapsody and exploit what they have...

Mar 2024
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Manager

Product

We are getting into FHIR with some upcoming projects, and the vendor has been able to do what we...

Mar 2024
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Manager

Product

There are some things I would like to see in the Rhapsody development tools. There is a database...

Mar 2024
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Manager

Relationship, Operations

The Rhapsody system isn’t fully intuitive, but once a user learns how to use it, it is pretty easy...

Mar 2024
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Manager

Product

The Rhapsody application is pretty stable, and it is easy to spin up a new interface. Typically, in...

Mar 2024
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Analyst/Coordinator

Operations, Product

Upgrades for the Rhapsody product have gone smoothly, and we haven’t had any issues. A lot of effort...

Mar 2024
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Analyst/Coordinator

Operations

We could use more training from Rhapsody. I didn’t get any training, so I was trained by my coworker...

Mar 2024
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Analyst/Coordinator

Relationship

Rhapsody’s support team does a good job and is fairly responsive once they engage with us. The last...

Mar 2024
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Analyst/Coordinator

Product

There are some gaps in Rhapsody. We would like the ability to search messages in Rhapsody. That...

Mar 2024
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Analyst/Coordinator

Product

Rhapsody’s graphical user interface isn't intuitive, but the more people use it and play with it,...

Mar 2024
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Analyst/Coordinator

Relationship

Trying to get engaged with Rhapsody’s support team can be a challenge, and sometimes I have to push...

Mar 2024
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Manager

Product

We use Rhapsody for integrations for different lab interface systems and different versions of HL7...

Feb 2024
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Manager

Loyalty, Value

We evaluate whether Rhapsody's product still meets our needs every couple of years or so. We look at...

Feb 2024
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Manager

Operations

We do our own upgrades for the product, but when we need help, the vendor is there. We haven't gone...

Feb 2024
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Manager

Operations

The vendor has free training on their website. They also have training we can purchase, and they...

Feb 2024
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Manager

Relationship, Operations, Product

If there are non-English names that have special characters in them, we have a hard time with those...

Feb 2024
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Manager

Loyalty, Product

Within the past several years, the vendor has incorporated a whole lot of new technology. They have...

Feb 2024
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Manager

Relationship

I don't know whether the vendor initiates communication about potential problems, but they do reach...

Feb 2024
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Manager

Relationship

We have had a great experience with Rhapsody's support people. They are timely, and they communicate...

Jan 2024
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Manager

Product

For the most part, we have found the system to be very stable and reliable, and we haven't had...

Jan 2024
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Manager

Operations

There is room for improvement when it comes to Rhapsody's training. The vendor offers good programs,...

Jan 2024
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Manager

Operations, Product

The system is fairly intuitive and easy to use, but we teach our end users our own rules and try to...

Jan 2024
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Manager

Relationship

Rhapsody doesn't really reach out to us proactively. During a certain upgrade, we had a problem, and...

Jan 2024
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Manager

Culture, Value

Rhapsody pretty much keeps all their promises. I mean, some things take a while, but Rhapsody...

Jan 2024
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Manager

Relationship, Operations

The vendor's executive involvement is pretty good with Rhapsody because if the first-level people...

Jan 2024
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Manager

Culture, Loyalty

In general, the Rhapsody solution is easier to use than the other solutions that are out there....

Jan 2024
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Analyst/Coordinator

Culture, Relationship

Sometimes I would like to have more communication between the sales force and us. If I go to them,...

Jan 2024
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Analyst/Coordinator

Relationship, Product

Everything has been really excellent with Rhapsody. The service is really excellent. We love our...

Jan 2024
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Analyst/Coordinator

Relationship

A recent Rhapsody reorganization has brought our original representative in line with us once again,...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

We are putting in a new system, so there will be changes to the interfaces at some point, but...

Jan 2024
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Analyst/Coordinator

Loyalty

Rhapsody has started to have their time freed up, and they are going into the solution and tweaking...

Jan 2024
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Analyst/Coordinator

Product, Value

Rhapsody does a good job of doing the work we need it to do. Its capabilities are quite impressive,...

Jan 2024
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Analyst/Coordinator

Relationship

Rhapsody’s support team has done a really good job with almost everything that we have asked of...

Jan 2024
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Analyst/Coordinator

Culture, Product

Upgrades in Rhapsody have been very straightforward, but there have been some minor issues. For...

Jan 2024
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Analyst/Coordinator

Operations

We added some new people, and they have gone through the Rhapsody training. It has helped them...

Jan 2024
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Analyst/Coordinator

Product

Rhapsody is a very sophisticated and complex system because the vendor gives us a wide set of tools,...

Jan 2024
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Analyst/Coordinator

Product

There are some things that Rhapsody could do better, but the capabilities I want might be in the...

Jan 2024
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Analyst/Coordinator

Relationship

Rhapsody tries to be proactive, and they are pretty good at making it clear that there are resources...

Jan 2024
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Analyst/Coordinator

Relationship

Rhapsody does a pretty good job of keeping their promises, but there are a couple of things that are...

Jan 2024
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Analyst/Coordinator

Culture, Value

Most stuff with Rhapsody is covered under our maintenance contract, but they do charge for change requests....

Jan 2024
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Manager

Loyalty, Product

I'm a bit nervous about Rhapsody’s push for the cloud. That seems to be a new focus of the company....

Dec 2023
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Manager

Operations, Product

Rhapsody has been rock solid. We have liked them from the beginning. We like their product. On the...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

Rhapsody just works. Its messages go through, and the system's integration abilities are very...

Dec 2023
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Analyst/Coordinator

Product

There are some things that I would like the system to do that it can't do. There are also some...

Dec 2023
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Analyst/Coordinator

Relationship

The vendor will contact us once in a while about issues.

Dec 2023
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Manager

Relationship, Operations

I can open a support ticket with Rhapsody. We haven't run into any big issues with upgrades or...

Dec 2023
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Manager

Operations, Product

Rhapsody performs well, runs stably, and is easy to maintain. Other than a few patches here and...

Dec 2023
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Manager

Loyalty, Relationship

There are some things we would like to have in the product, and Rhapsody said they would consider...

Dec 2023
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Manager

Loyalty, Value

Rhapsody gives us a good rate, and they do not charge for every little thing. Rhapsody does have...

Dec 2023
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Analyst/Coordinator

Operations

We have been a little upset about Rhapsody Academy. We purchased it, and it turns out that the...

Dec 2023
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Analyst/Coordinator

Product, Value

There is nothing simple or intuitive about integration work, no matter what. For what Rhapsody is...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

Rhapsody has dropped the ball a bit lately on some new technology that is going to cause us some...

Dec 2023
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Analyst/Coordinator

Product

Rhapsody’s integrated development environment software stability is an issue and always has been. It...

Dec 2023
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Analyst/Coordinator

Relationship

Rhapsody has slacked lately in terms of proactive services. There was a time when they would phone...

Dec 2023
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Analyst/Coordinator

Product

Rhapsody is a great vendor. Rhapsody's system overall is an industry cornerstone and a must-have for...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship

Rhapsody has changed hands many times. They are no longer Lyniate. That changing of hands of the...

Dec 2023
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Analyst/Coordinator

Product, Value

We would love connectivity between the Rhapsody system and our services. We use so many codified...

Dec 2023
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Manager

Product

We usually keep up to date with Rhapsody. We have consistently upgraded it. The system's biggest...

Nov 2023
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Manager

Product

The system's monitoring abilities are pretty dependable, but we would like to see Rhapsody improve...

Nov 2023
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Manager

Operations, Product

The upgrades are amazingly straightforward and simple in Rhapsody. When it is time to roll out an...

Nov 2023
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Manager

Product

Rhapsody’s flexibility and scalability are its biggest strengths. There are a host of filters that...

Nov 2023
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Manager

Product

Rhapsody's system has a steep learning curve for some. I would like the vendor to come up with a way...

Nov 2023
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Analyst/Coordinator

Relationship, Operations

If a peer or friend wants Rhapsody and has good resources and people, then I would be highly likely...

Nov 2023
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Analyst/Coordinator

Relationship, Operations

We want the same documentation as Rhapsody’s internal employees so that we don't have to try things...

Nov 2023
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Analyst/Coordinator

Value

I like Rhapsody. In terms of price, I think Rhapsody's system is worth it. For our work on the...

Nov 2023
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Analyst/Coordinator

Operations, Product

I tried to do an upgrade that was a little jump, but the IDE crashed several times. That was a bit...

Nov 2023
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VP/Other Executive

Product

The one drawback of Rhapsody's web console is that we can't edit certain points, even though we need...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

Rhapsody seems to have sufficient support for a lot of things, such as FTPs, APIs, and TCP/IP. The...

Nov 2023
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(0)
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VP/Other Executive

Product

Rhapsody has a web console that isn't in the application. That console allows users to build...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Product

Rhapsody isn't a high-availability solution, but it is the vendor's biggest solution. The vendor's...

Nov 2023
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VP/Other Executive

Product

Rhapsody has a process for pulling documentation. There isn't a SQL database, so users can't just...

Nov 2023
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VP/Other Executive

Product

I love the tool. Rhapsody is really easy to use. When someone reports an issue, we are able to get...

Nov 2023
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VP/Other Executive

Culture, Value

We have an enterprise agreement with Rhapsody, so they don't charge us for anything beyond when we...

Nov 2023
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VP/Other Executive

Relationship

If we have an issue that we need the vendor for, they will be there. We have been pretty happy with...

Nov 2023
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VP/Other Executive

Operations

We are able to write interfaces, onboard people, and train people relatively quickly with the...

Nov 2023
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VP/Other Executive

Product

Rhapsody has never said that the system would work in a particular way that it didn't. They seem to...

Nov 2023
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VP/Other Executive

Relationship, Operations

We are usually a little behind on upgrades and things, but when we go to do something new for the...

Nov 2023
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VP/Other Executive

Value

We have received our money's worth from Rhapsody. There was some back-and-forth in the ownership of...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

Rhapsody is a good-quality product overall. It has a lot of uptime and does not have other issues....

Oct 2023
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Analyst/Coordinator

Operations

Rhapsody does online courses for certifications, but there is not much help with those when we get...

Oct 2023
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Manager

Loyalty, Product

We don't have any problems with Rhapsody; it is a good system. We are definitely looking at the...

Oct 2023
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Manager

Relationship, Product

Rhapsody doesn't really have to overpromise much because there isn't much to an interface engine....

Oct 2023
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Manager

Product

I have no complaints about Rhapsody; it is good. We are to the point now with the vendor where we...

Oct 2023
||
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Manager

Operations

Rhapsody provides a really nice, structured training and certification program. There aren’t a lot...

Oct 2023
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Manager

Loyalty, Product

Rhapsody is meeting our needs well. I don't know what that will look like two or three years from...

Oct 2023
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Manager

Loyalty, Value

Rhapsody is more expensive than some other applications out there, but its ease of use is just...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Rhapsody does fine with integrations. Their system does everything we want it to. There are things...

Sep 2023
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Analyst/Coordinator

Relationship

Unless Rhapsody's website has changed within the last couple of months, it is really messy. However,...

Sep 2023
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Analyst/Coordinator

Relationship

I don't think that Rhapsody has ever told us that they have had a problem, except with our operating...

Sep 2023
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Analyst/Coordinator

Culture, Value

I am not satisfied that we are getting our money's worth from the system because we had some...

Sep 2023
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Analyst/Coordinator

Loyalty

Right now, Rhapsody is pushing a patient identification product. That is something that is really...

Sep 2023
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Analyst/Coordinator

Operations, Product

It is kind of difficult to do upgrades to Rhapsody's system in general. I don't know how much of...

Sep 2023
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Analyst/Coordinator

Operations

We haven't received any training from Rhapsody for quite a while. Rhapsody could help us out more...

Sep 2023
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Analyst/Coordinator

Loyalty

We continue to be happy with the product. It is a great product, and I am glad that we chose it. I...

Sep 2023
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Analyst/Coordinator

Relationship

Rhapsody is a solid product. We have had good support.

Sep 2023
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Analyst/Coordinator

Product

The vendor is transitioning between systems and names with the company, and that has caused a bit of...

Sep 2023
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Analyst/Coordinator

Product

I think Rhapsody can integrate, but it is a whole lot of work to do some of the integration pieces...

Sep 2023
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Analyst/Coordinator

Operations, Product

Upgrades with Rhapsody are a complicated manual process. We have to plan our updates.

Sep 2023
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Analyst/Coordinator

Operations, Product

Rhapsody is more complicated than other products that we have. Bringing in users who are trying to...

Sep 2023
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Analyst/Coordinator

Relationship

I have had no interaction with Rhapsody at the executive level. We interact with our account...

Sep 2023
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CIO

Relationship, Product

Rhapsody is our interface engine, and it is needed to support all of the systems that talk to our...

Aug 2023
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CIO

Operations, Product

The end users are mostly system analysts, so Rhapsody is complicated to begin with. Getting users in...

Aug 2023
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Analyst/Coordinator

Product

In terms of performance, everything is good, and there is no issue with Rhapsody. Recently, we...

Aug 2023
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Analyst/Coordinator

Loyalty

We have some requirements like a web service to try to capture the IP address of whoever the client...

Aug 2023
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Analyst/Coordinator

Product

I would recommend Rhapsody because we can process a number of messages based on our memory, and...

Aug 2023
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Analyst/Coordinator

Product

The product’s performance is very efficient. I can push a lot of messages through it in a second. I...

Aug 2023
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Analyst/Coordinator

Operations, Product

Sometimes the documentation I am looking for is hard to find within the product. It could be more...

Aug 2023
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Analyst/Coordinator

Relationship, Product

When there are issues with the product, I have to start at the bottom, creep my way up, yell a...

Aug 2023
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Manager

Product

Everything has gone well with Rhapsody, and I don't have any suggestions at this point for...

Jul 2023
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Manager

Loyalty, Relationship, Product

Rhapsody is ahead of us in terms of technology needs. Before we even have a need, the vendor has a...

Jul 2023
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