Rhapsody
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Analyst/Coordinator

Relationship

The vendor's support is awesome. We had a problem, and the vendor's support people came online and...

Jun 2023
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Analyst/Coordinator

Relationship

Rhapsody tries, and they are always good to us. Most of the tangible outcomes that we get from the...

Jun 2023
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Analyst/Coordinator

Relationship, Product, Value

The product has improved over time. Rhapsody meets all of our needs. We don't have any issues with...

Jun 2023
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(0)
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Analyst/Coordinator

Loyalty

We originally wanted to use Rhapsody's system for large file transfers, but we found that we weren't...

Jun 2023
||
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Analyst/Coordinator

Relationship, Product

I want the vendor to improve the system's message-searching functionality. There isn't a...

Jun 2023
||
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Analyst/Coordinator

Relationship, Operations

Rhapsody makes their products work well, and they are awesome at upgrading things. The vendor takes...

Jun 2023
||
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Analyst/Coordinator

Relationship, Operations

Rhapsody keeps coming out with new things, and they let us know. They say whether there is a certain...

May 2023
||
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Analyst/Coordinator

Operations

Rhapsody is a very good product. Anyone considering buying it should make sure they do the...

May 2023
||
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Analyst/Coordinator

Relationship, Operations

We have a lot of people using the Rhapsody solution, and they like it. I would buy Rhapsody's...

May 2023
||
(0)
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Manager

Relationship, Operations

Rhapsody doesn't really do any training. If we call them with a problem, then they will walk us...

May 2023
||
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Manager

Product

The system has been very flexible. It has met just about all of our needs. I can't complain about...

May 2023
||
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CTO

Product

The biggest improvement Rhapsody needs to make is with their FHIR integration. Their system is an...

May 2023
||
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CTO

Value

Rhapsody nickel-and-dimes us. They changed their licensing model, and that made things really bad...

May 2023
||
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CTO

Value

Rhapsody's technology is okay. Their solution isn't as fully functional and robust as some other...

May 2023
||
(0)
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CTO

Relationship

Rhapsody's communication is sporadic. The vendor has only reached out to us for financial purposes....

May 2023
||
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CTO

Culture

The vendor tried a money grab after their acquisition. I am familiar with both sides of the vendor's...

May 2023
||
(0)
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Manager

Product

Rhapsody’s greatest strength is its flexibility in addressing business needs. In terms of the...

Apr 2023
||
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Director

Relationship, Product

Rhapsody is superior to a lot of other engines. The vendor will personalize their professional...

Apr 2023
||
(0)
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CIO

Culture, Value

Rhapsody has a gray area on what is considered to be in a production environment or in a test...

Apr 2023
||
(0)
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CIO

Operations

The delivery mechanism for training could be better. It just seemed like it was rather impersonal...

Apr 2023
||
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CIO

Relationship

There have been a few bugs along the way, and we have submitted the standard support tickets....

Apr 2023
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CIO

Product

Rhapsody’s HL7-FHIR plug-in is a little lacking. Everybody thinks it is such a big industrial...

Apr 2023
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CIO

Relationship

We have had to escalate a couple of things, and it was a painful process to get those things...

Apr 2023
||
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Director

Culture, Value

We got a good deal in terms of the cost because of the type of organization that we are. But the...

Apr 2023
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Director

Product

Rhapsody is one of the main pieces of our data exchange infrastructure, and we have had no problems...

Apr 2023
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Director

Relationship

We don't have to talk to the vendor very often. The product is very reliable, so we don't ask for a...

Apr 2023
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Director

Relationship

The vendor has some conferences in the United States. Rhapsody is actually a New Zealand company....

Apr 2023
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Manager

Product

We are just very happy here with Rhapsody on a daily basis. It sounds utopian like there are flowers...

Apr 2023
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Manager

Product

We like the flexibility of being able to transform a lot of data in Rhapsody. The functionality that...

Apr 2023
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Manager

Product

We are able to manage upgrades with Rhapsody by reading the vendor’s documentation, and that has...

Apr 2023
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Manager

Operations

The training content progression provided by Rhapsody doesn’t quite make sense by itself because...

Apr 2023
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Manager

Relationship

Rhapsody has excellent customer support. Requests to Rhapsody’s support team are turned around...

Apr 2023
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CTO

Operations

Orion Health does the installs and upgrades. But in general, the implementation has been well...

Mar 2023
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CTO

Relationship

The few times we have been in touch with Lyniate, they have always been responsive.

Mar 2023
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CTO

Relationship, Product

Rhapsody has been rock solid. From what I hear, people are pretty happy with the local portion....

Mar 2023
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CTO

Loyalty, Relationship

Lyniate took over Rhapsody from Orion Health. Ever since Lyniate has been running the product, it...

Mar 2023
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Manager

Value

Part of the reason that we like Lyniate better than another vendor that offers an interface engine...

Mar 2023
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Analyst/Coordinator

Relationship, Operations

Lyniate has been good about keeping their promises. They regularly have get-togethers. Their...

Mar 2023
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Analyst/Coordinator

Loyalty

Rhapsody has been a huge improvement over our previous product, so we have been happy with it....

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

I use Lyniate's support team quite frequently, and they have been excellent. We have a good rapport....

Mar 2023
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Analyst/Coordinator

Relationship, Operations, Product

The timelines Lyniate puts forth for new updates and features are pretty accurate. The vendor rarely...

Mar 2023
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Analyst/Coordinator

Operations

For anybody who is well trained and understands Rhapsody well, the product is easy to use. For a new...

Mar 2023
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Analyst/Coordinator

Loyalty, Product

There are several different choices in how we can build the interface coding within Rhapsody. There...

Mar 2023
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Manager

Operations, Product

The build of the interfaces in the system is logical. The solution is strong in that regard. There...

Mar 2023
||
(0)
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Manager

Relationship

The vendor is very engaged and easy to work with. They frequently reach out to us for feedback on...

Mar 2023
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(0)
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Manager

Relationship

We have great luck with Lyniate. Their support is very timely, and they work to get us to a...

Mar 2023
||
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Manager

Operations, Value

Lyniate offers classes, but those are probably pretty expensive. We don't go in for formal classes....

Mar 2023
||
(0)
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Manager

Culture, Relationship

The solution works as promoted, but as we work with it, we find some limitations. The solution...

Mar 2023
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(0)
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Manager

Product

The product does a variety of things. It isn't limited to communicating health data in a certain...

Mar 2023
||
(0)
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Manager

Relationship, Product

Lyniate does a good deal of talking about new technology and everything. They have addressed some...

Mar 2023
||
(0)
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VP/Other Executive

Operations, Product

On the business side of Rhapsody, we have very limited functionality and knowledge. At an entry...

Feb 2023
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(0)
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VP/Other Executive

Value

The only time that Lyniate contacts us for their services is when they want to increase the...

Feb 2023
||
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VP/Other Executive

Relationship, Operations

Lyniate sends us notifications of some vulnerability things, and they send us different newsletters...

Feb 2023
||
(0)
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VP/Other Executive

Product

In terms of functionality, Rhapsody is a powerful platform. Rhapsody’s integration engine has a...

Feb 2023
||
(0)
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VP/Other Executive

Value

We get a good deal for Rhapsody, but if we upgrade to the next version, I am not sure whether...

Feb 2023
||
(0)
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VP/Other Executive

Product

One of the things I like about Rhapsody is that it has the capability to let other users access the...

Feb 2023
||
(0)
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VP/Other Executive

Product

I would like to see Lyniate update some of the modules. For example, they could improve the EDI...

Feb 2023
||
(0)
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VP/Other Executive

Product

We have a lot of flexibility with the Rhapsody channels in reference to how our messages come in...

Feb 2023
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(0)
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Analyst/Coordinator

Relationship

We don't normally have issues that require Lyniate to be proactive, but at one point, a certain...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We haven't had much contact with the vendor's administrative people. I would like to see more...

Feb 2023
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(0)
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Analyst/Coordinator

Product

I can't think of anything that we want to do in terms of integration or are considering where we are...

Feb 2023
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(0)
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Analyst/Coordinator

Product

The system is reliable, and we have very little downtime. There is a web interface, which can be...

Feb 2023
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Analyst/Coordinator

Relationship

The vendor is very quick to respond, especially to phone calls. I get a response in a very...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Lyniate keeps 95% of their promises. I have received product alerts and general messages because...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty

Our satisfaction will be even higher next year because one of our biggest problems was resolved in a...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

I wish we could improve upon the lookup failures in the vendor’s database table. That is where we...

Feb 2023
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(0)
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Analyst/Coordinator

Product

I would definitely recommend this product. And in fact, there are other Lyniate products that I have...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Every time we get a new or unique request, we usually find that we already have the tools in place...

Feb 2023
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Analyst/Coordinator

Relationship

The vendor has really great support. I can email the support team, and they are immediately...

Feb 2023
||
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Analyst/Coordinator

Relationship

I have talked with Rhapsody about a couple of things that I would like to see. They always get right...

Feb 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

The product is excellent. And the nice thing is that Lyniate has a particular website available to...

Feb 2023
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Analyst/Coordinator

Operations, Product

The ease of use of the product depends on how the application is built. We work very closely with...

Feb 2023
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Analyst/Coordinator

Operations, Product

The product versions that we have had up to now don't have any especially new technology, but the...

Feb 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

Whenever I need to renew my Rhapsody availability on the website to be able to use the database of...

Feb 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

The update packages that Lyniate gives us are really straightforward. They have been very easy to...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

One area that I am a little unhappy with in Rhapsody is the training. The training that Lyniate has...

Feb 2023
||
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Analyst/Coordinator

Product

I am really pleased with Rhapsody because it works really well and is fairly robust. It does two...

Feb 2023
||
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Analyst/Coordinator

Relationship, Product

Rhapsody does a pretty good job at integration. There are some areas where some people within the...

Feb 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

Once in a blue moon, Rhapsody does weird things. Sometimes we can figure them out, but sometimes we...

Feb 2023
||
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Analyst/Coordinator

Operations, Product

Asking for HL7 or FHIR to be intuitive in Rhapsody is not really viable. There is too much involved....

Feb 2023
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(0)
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Analyst/Coordinator

Relationship

We have regular calls with Lyniate, so we get a chance to talk with them, and sometimes they show us...

Feb 2023
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Analyst/Coordinator

Relationship

Usually, the problems that we have with Rhapsody are not with the production system, so because they...

Feb 2023
||
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Analyst/Coordinator

Relationship, Operations

Occasionally, the people that we work with at Lyniate can’t help us, and part of the challenge is...

Feb 2023
||
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Analyst/Coordinator

Product

Rhapsody is making a lot of our things move on a day-to-day basis. After we figured out a couple of...

Feb 2023
||
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Analyst/Coordinator

Loyalty

I hope that things will mellow down a little bit and I will have time to catch up and learn the...

Feb 2023
||
(0)
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Manager

Value

Rhapsody is a very good product. I would buy it again, even though I like open-source software...

Feb 2023
||
(0)
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Manager

Product

The internal components of Rhapsody are not easy to use, but when we attach a user interface, the...

Feb 2023
||
(0)
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Manager

Relationship

We go back and forth in billing with Lyniate. Most of the fault is on our end. We are a little slow...

Feb 2023
||
(0)
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Manager

Relationship, Operations

I rarely ever call Lyniate’s support people because we rarely run into a major issue that we can't...

Feb 2023
||
(0)
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Manager

Value

I am not very happy with Lyniate’s charging philosophy. They don't charge for little things; they...

Feb 2023
||
(0)
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Manager

Relationship, Product

Lyniate makes sure that they are compliant with the new CDC and HL7 requirements.

Feb 2023
||
(0)
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Manager

Operations

Lyniate has very expensive training programs, and their training manuals are about 5,000 pages long,...

Feb 2023
||
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Manager

Relationship, Product

We have had very few instances in the past several years where either the system crashed for some...

Feb 2023
||
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Manager

Relationship, Product

There was a bug with some Java code, and Lyniate was on top of the issue and let us know that we...

Feb 2023
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Manager

Product

We use Rhapsody as a primary backbone for the interface engine across our health system. There has...

Feb 2023
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Manager

Loyalty, Relationship

The road map that Lyniate shared for v.7 was promising in terms of what they are looking to do in...

Feb 2023
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Manager

Relationship

With the few, small issues that we have run into with Rhapsody, we have had prompt support. We have...

Feb 2023
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Manager

Product

There are different ways that people use interface engines. One way is through HL7 transactions, and...

Feb 2023
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Analyst/Coordinator

Product

Rhapsody makes sense to programmers. The errors that we get in the program are cryptic; they are not...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

Lyniate is not looking for my problems, but when I have a problem, they readily help me fix it and...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

I would love to see improvements in Rhapsody’s APIs so that I could code against the system and get...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

I have had good luck with Lyniate, and I have been able to do a lot with Rhapsody. We recently wrote...

Jan 2023
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Analyst/Coordinator

Relationship, Product

We used Rhapsody during COVID-19 to send information on our COVID-19 samples to the CDC. At the...

Jan 2023
||
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Analyst/Coordinator

Product

I like that Rhapsody is graphical in nature versus just doing everything with code. We can see the...

Jan 2023
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Analyst/Coordinator

Relationship

Whenever I have had a problem and have gotten ahold of tech support, they have been fantastic. Not...

Jan 2023
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Analyst/Coordinator

Relationship

Some of our end users ask some questions, and I think part of their concern is that they don't fully...

Jan 2023
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Analyst/Coordinator

Product

I like Rhapsody. It has lived up to the hype. Lyniate has kept all their promises. I have dealt with...

Jan 2023
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Analyst/Coordinator

Operations

When the vendor bought the product, they made it possible for contractors to get a certification. I...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

I have always gotten a pretty quick response from Lyniate's support team and have been pretty...

Jan 2023
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Analyst/Coordinator

Relationship, Product

Sometimes, when there is a problem, people initially automatically point to the integration engine...

Jan 2023
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Analyst/Coordinator

Loyalty

I would recommend Rhapsody to a peer just about every time, though I am no longer familiar with many...

Jan 2023
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Analyst/Coordinator

Loyalty, Product

We tried to use the vendor's newest version, but the engine crashed. We were told the vendor had a...

Jan 2023
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Analyst/Coordinator

Operations

The vendor’s training is pretty good as long as we pay a lot of money.

Jan 2023
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Analyst/Coordinator

Relationship

Some of our users need more support. The product is easy for some who know it. The vendor uses a...

Jan 2023
||
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Analyst/Coordinator

Operations

Lyniate offers a lot of webinars about new functionality and demonstrating new versions. There are a...

Jan 2023
||
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Analyst/Coordinator

Relationship, Product

One of the weaknesses of Lyniate’s monitoring is a lack of being able to get down to the...

Jan 2023
||
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Analyst/Coordinator

Relationship, Product

Lyniate certainly supports APIs and web services of all flavors. Many of the integrations that we...

Jan 2023
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Analyst/Coordinator

Relationship, Product

Lyniate is one of the vendors that we never hear from unless we log an incident with them. They...

Jan 2023
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Manager

Operations, Product

Rhapsody is great; we have very few issues with it. As a communication engine, it does a really good...

Jan 2023
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Manager

Relationship, Product

Rhapsody is a good product, but a customer practically has to be a developer to use it.

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Training is one thing that has changed since the acquisition. The vendor used to hold monthly...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Things have definitely gone downhill with the vendor since they became Lyniate. There are trivial...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

The technology in Rhapsody is the greatest thing since sliced bread. We love Rhapsody. We have yet...

Jan 2023
||
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Analyst/Coordinator

Value

It is very clear what Lyniate is going to cover and what they won't cover. We get maintenance, so...

Jan 2023
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Analyst/Coordinator

Relationship

We have never had any issues that Lyniate didn’t tell us something about. Maybe they could do better...

Jan 2023
||
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Manager

Product

The major benefits of Rhapsody are its ability to handle HL7 traffic as well as it being the first...

Jan 2023
||
(0)
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Manager

Product

The monitoring in Rhapsody is good, but it could be better. It is not as robust as it could be, and...

Jan 2023
||
(0)
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Manager

Relationship

Rhapsody’s support team always seems to respond quickly and with effective help whenever we have a...

Jan 2023
||
(0)
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Manager

Relationship

We have regular calls with Rhapsody, but outside of that, we are always the ones who initiate any...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

During the first phase of the implementation, we had a representative from Lyniate come and assist...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

Every time we want to do something, Rhapsody already has that thing figured out, and everything is...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Lyniate’s support team always provides us with answers, so we are very satisfied with that team. The...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Lyniate keeps us apprised of development updates. Their website has improved. They have webinars on...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

There is downtime with upgrades. Lyniate has addressed that issue and is working to help minimize...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

I would tell a peer that they wouldn't be disappointed with Rhapsody. The implementation was quick...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

The product has been exceptional. There are some things that we would like to see changed, and a lot...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

I am satisfied with the vendor's implementations. Most of the implementation services are done by...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

I am satisfied with the training Lyniate offers. They have online training academies. They obviously...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I have asked Lyniate for enhancements to their system, and the process for getting those...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Lyniate is doing the right things; those things are just not applicable to us. With technologies...

Jan 2023
||
(0)
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Analyst/Coordinator

Culture, Value

We don't have a per-connection license. We did initially, and then we went to an unlimited license....

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Our main concern is definitely the reliability of Rhapsody, but it has been very reliable.

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

The vendor doesn't cover some common scenarios on their webpage and in their knowledge-based...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

Something that is lacking is the search terms. If we pull up our interface engine and someone gives...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

For rapid interface development deployment, Rhapsody is definitely recommended. Some of the tools...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

There are a couple of features that we are anticipating but don't currently have regarding FHIR...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

The use of message modification filters in the tool is underrated. I see Lyniate trying to add...

Jan 2023
||
(0)
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Manager

Product

I like the ability Rhapsody gives me to support our interfaces at many levels from tier one, tier...

Dec 2022
||
(0)
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Manager

Relationship, Product

The development environment world has been strengthened by Rhapsody. I could go on for a very long...

Dec 2022
||
(0)
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 or  to see details.

Manager

Product

The stability of the development environment needs improvement. It has always been an issue and...

Dec 2022
||
(0)
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Manager

Relationship

We have had a really great relationship with the vendor from day one. The Rhapsody Academy for...

Dec 2022
||
(0)
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Manager

Operations

The only negative thing that I have experienced with Lyniate over the years is the training and how...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

We are dealing with some painful issues, and there are features we would like to have that the...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations

I feel that we don't have adequate training on this tool. Lyniate has done a lot, but I wish we had...

Dec 2022
||
(0)
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Analyst/Coordinator

Product

This product has an API that we can use, but the API does not provide the functionality that we...

Dec 2022
||
(0)
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Analyst/Coordinator

Product

So far, the product works well and is stable. We are fairly happy with it. There are bugs in the...

Dec 2022
||
(0)
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Analyst/Coordinator

Product

I am pretty happy with the way Rhapsody works because of what we get from it. Most of the time, the...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

From time to time, Lyniate will release their service packs and versions. Sometimes, when I try to...

Dec 2022
||
(0)
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Analyst/Coordinator

Product

I have worked on other systems, but when it comes to the healthcare industry, Rhapsody seems to be...

Dec 2022
||
(0)
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Manager

Culture

As the company has branched out to more products with different solutions and offerings, we really...

Dec 2022
||
(0)
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VP/Other Executive

Operations

We use Rhapsody for our custom work. If I were starting over, I would be inclined to go with...

Dec 2022
||
(0)
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VP/Other Executive

Relationship

Lyniate listens to what we have to say. When we make a suggestion, they either follow through with...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

Lyniate has not dropped the ball on anything that I know of; everything they say usually comes to fruition....

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

Lyniate puts out their known issues, so they are proactive in communicating with us. The vendor’s...

Dec 2022
||
(0)
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Manager

Product

Rhapsody is a reliable, stable, good product. An integration engine is the heart of our entire...

Dec 2022
||
(0)
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Manager

Operations

The implementation of Rhapsody was very smooth and nice.

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty

I am satisfied with Lyniate’s product because of the versatility of the software. We can basically...

Dec 2022
||
(0)
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Manager

Operations, Value

The ongoing training that Lyniate provides is good, but we have to pay a fee for it.

Dec 2022
||
(0)
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Manager

Relationship, Operations

We have done a few upgrades since going live with Rhapsody. Every upgrade has been good, and we have...

Dec 2022
||
(0)
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Manager

Relationship, Product

Lyniate is pretty good about delivering new technology that meets our needs.

Dec 2022
||
(0)
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 or  to see details.

Manager

Relationship

Lyniate took the initiative to schedule regular leadership calls with us.

Dec 2022
||
(0)
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Manager

Relationship, Product

Rhapsody could be a little more reactive with some of the small things that make the developers'...

Dec 2022
||
(0)
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Manager

Product

The product is incredibly resilient and reliable. We experience very little downtime. The upgrades...

Dec 2022
||
(0)
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Manager

Product

To make the product better, Lyniate would need to overhaul their web management consult and the...

Dec 2022
||
(0)
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Manager

Culture, Value

We needed to add another license, and Lyniate wanted to charge for every little piece rather than...

Nov 2022
||
(0)
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 or  to see details.

Manager

Operations, Product

I like the use of Rhapsody. Because of the way in which we build the interfaces and things like...

Nov 2022
||
(0)
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Manager

Loyalty, Product

There are a couple of things that we wish Lyniate had put into their product. The ability to archive...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

We haven't really changed Rhapsody during the time that we have used it. Like a lot of applications,...

Oct 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty

We are moving from Rhapsody to another product because we are consolidating our systems.

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship

Lyniate has a great support team, and the software system is easy to use, so the vendor doesn't need...

Sep 2022
||
(0)
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Analyst/Coordinator

Product

Rhapsody is so seamless with our upgrades. It is unbelievable. We have jumped multiple versions, and...

Aug 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations

Rhapsody definitely has worked proactively in the past. At one point, there was an issue with one of...

Aug 2022
||
(0)
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Analyst/Coordinator

Relationship

Rhapsody’s executive involvement is great. We have a sales representative, and recently, we had a...

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

In-person training would be much better than what Lyniate currently provides, but we know that isn't...

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

Rhapsody is far more powerful than what we use it for. It certainly helps to be a programmer or have...

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Lyniate is not proactive at all. They send things out, and we can act upon them. There is no...

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The vendor is trying to improve the product, but they need to do more. There are many solutions out...

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The system's mapping is good. That is a strong feature.

Aug 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The system has a very streamlined process for moving data through HL7. That process works well.

Aug 2022
||
(0)
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 or  to see details.

Manager

Relationship

I am very satisfied with the product. If a customer doesn't pay attention to the vendor, then they...

Aug 2022
||
(0)
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Manager

Relationship

The vendor won't send us emails about potential problems. We have to go out and get the vendor when...

Aug 2022
||
(0)
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 or  to see details.

VP/Other Executive

Product

A small area where we would like to see improvement with Rhapsody would be the accuracy threshold.

Aug 2022
||
(0)
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 or  to see details.

VP/Other Executive

Product

Integration is an entirely behind-the-scenes operation. If Rhapsody didn't work, things would be...

Aug 2022
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Rhapsody is a system that anybody without coding experience can use, and that is the biggest benefit...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The vendor has changed to be more money hungry over the last few years. Our sales contact reaches...

Jul 2022
||
(0)
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 or  to see details.

Manager

Product

The searching capabilities within the web management console are terrible. The vendor has not...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Operations

Lyniate depends on us to tell them what is happening. I don't think the vendor has ever warned us of...

Jul 2022
||
(0)
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 or  to see details.

Manager

Relationship

Lyniate is not proactive at all. I have submitted requests for changes to different things like the...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The product works fine, and Lyniate added FHIR to the product recently. I would recommend Rhapsody,...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

Rhapsody’s ease of use depends on the user and how much training that user has had. Lyniate could...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Lyniate’s support is a strength of theirs and is very good overall. The vendor helps us when we have...

Jul 2022
||
(0)
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 or  to see details.

CIO

Culture, Value

Lyniate is trying to change the licensing and cost model, and that is unfair to us from a cost...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are tied into Rhapsody now because moving an interface engine is not a small task; moving an...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The product is fairly stable. We have been able to do some creative things with it. Not all of the...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

One of the things that we have struggled with is that our staffing is extremely tight. We don't...

Jul 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

Rhapsody is meeting our needs very well. I have not heard of any problems that we have had with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Lyniate is very supportive of upgrades, and the application is intuitive for upgrades. Lyniate does...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Lyniate offers a monthly series of webinars for ongoing training that is very helpful, and if we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We have no intention of replacing Rhapsody. We like it very much. The few times I have had to call...

Jun 2022
||
(0)
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 or  to see details.

Manager

Operations

We have to buy training from Lyniate in order to get certification, but the training is effective.

Jun 2022
||
(0)
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 or  to see details.

Manager

Product

Lyniate’s upgrades are always flawless. I am very confident in them as our vendor.

Jun 2022
||
(0)
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