Rhapsody Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
The phone and web support teams are very good and reliable.
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Loyalty, Relationship, Value
Rhapsody is a pretty cut-and-dried system. The vendor is one of our simplest vendors. We reach out...
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Loyalty
One thing that we are struggling with is the ability to export to a CCD. That is the one area where...
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Product, Value
The biggest value for our company is that the product is a true nondenominational interface engine....
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Relationship
I like Rhapsody's customer service. The vendor's people are professional, knowledgeable, and...
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Loyalty
We are starting to look at more API work. I prefer to stay with Rhapsody and exploit what they have...
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Product
We are getting into FHIR with some upcoming projects, and the vendor has been able to do what we...
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Product
There are some things I would like to see in the Rhapsody development tools. There is a database...
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Relationship, Operations
The Rhapsody system isn’t fully intuitive, but once a user learns how to use it, it is pretty easy...
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Product
The Rhapsody application is pretty stable, and it is easy to spin up a new interface. Typically, in...
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Operations, Product
Upgrades for the Rhapsody product have gone smoothly, and we haven’t had any issues. A lot of effort...
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Operations
We could use more training from Rhapsody. I didn’t get any training, so I was trained by my coworker...
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Relationship
Rhapsody’s support team does a good job and is fairly responsive once they engage with us. The last...
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Product
There are some gaps in Rhapsody. We would like the ability to search messages in Rhapsody. That...
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Product
Rhapsody’s graphical user interface isn't intuitive, but the more people use it and play with it,...
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Relationship
Trying to get engaged with Rhapsody’s support team can be a challenge, and sometimes I have to push...
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Product
We use Rhapsody for integrations for different lab interface systems and different versions of HL7...
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Loyalty, Value
We evaluate whether Rhapsody's product still meets our needs every couple of years or so. We look at...
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Operations
We do our own upgrades for the product, but when we need help, the vendor is there. We haven't gone...
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Operations
The vendor has free training on their website. They also have training we can purchase, and they...
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Relationship, Operations, Product
If there are non-English names that have special characters in them, we have a hard time with those...
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Loyalty, Product
Within the past several years, the vendor has incorporated a whole lot of new technology. They have...
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Relationship
I don't know whether the vendor initiates communication about potential problems, but they do reach...
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Relationship
We have had a great experience with Rhapsody's support people. They are timely, and they communicate...
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Product
For the most part, we have found the system to be very stable and reliable, and we haven't had...
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Operations
There is room for improvement when it comes to Rhapsody's training. The vendor offers good programs,...
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Operations, Product
The system is fairly intuitive and easy to use, but we teach our end users our own rules and try to...
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Relationship
Rhapsody doesn't really reach out to us proactively. During a certain upgrade, we had a problem, and...
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Culture, Value
Rhapsody pretty much keeps all their promises. I mean, some things take a while, but Rhapsody...
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Relationship, Operations
The vendor's executive involvement is pretty good with Rhapsody because if the first-level people...
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Culture, Loyalty
In general, the Rhapsody solution is easier to use than the other solutions that are out there....
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Culture, Relationship
Sometimes I would like to have more communication between the sales force and us. If I go to them,...
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Relationship, Product
Everything has been really excellent with Rhapsody. The service is really excellent. We love our...
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Relationship
A recent Rhapsody reorganization has brought our original representative in line with us once again,...
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Loyalty, Relationship
We are putting in a new system, so there will be changes to the interfaces at some point, but...
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Loyalty
Rhapsody has started to have their time freed up, and they are going into the solution and tweaking...
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Product, Value
Rhapsody does a good job of doing the work we need it to do. Its capabilities are quite impressive,...
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Relationship
Rhapsody’s support team has done a really good job with almost everything that we have asked of...
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Culture, Product
Upgrades in Rhapsody have been very straightforward, but there have been some minor issues. For...
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Operations
We added some new people, and they have gone through the Rhapsody training. It has helped them...
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Product
Rhapsody is a very sophisticated and complex system because the vendor gives us a wide set of tools,...
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Product
There are some things that Rhapsody could do better, but the capabilities I want might be in the...
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Relationship
Rhapsody tries to be proactive, and they are pretty good at making it clear that there are resources...
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Relationship
Rhapsody does a pretty good job of keeping their promises, but there are a couple of things that are...
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Culture, Value
Most stuff with Rhapsody is covered under our maintenance contract, but they do charge for change requests....
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Loyalty, Product
I'm a bit nervous about Rhapsody’s push for the cloud. That seems to be a new focus of the company....
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Operations, Product
Rhapsody has been rock solid. We have liked them from the beginning. We like their product. On the...
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Loyalty, Product
Rhapsody just works. Its messages go through, and the system's integration abilities are very...
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Product
There are some things that I would like the system to do that it can't do. There are also some...
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Relationship
The vendor will contact us once in a while about issues.
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Relationship, Operations
I can open a support ticket with Rhapsody. We haven't run into any big issues with upgrades or...
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Operations, Product
Rhapsody performs well, runs stably, and is easy to maintain. Other than a few patches here and...
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Loyalty, Relationship
There are some things we would like to have in the product, and Rhapsody said they would consider...
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Loyalty, Value
Rhapsody gives us a good rate, and they do not charge for every little thing. Rhapsody does have...
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Operations
We have been a little upset about Rhapsody Academy. We purchased it, and it turns out that the...
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Product, Value
There is nothing simple or intuitive about integration work, no matter what. For what Rhapsody is...
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Loyalty, Product
Rhapsody has dropped the ball a bit lately on some new technology that is going to cause us some...
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Product
Rhapsody’s integrated development environment software stability is an issue and always has been. It...
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Relationship
Rhapsody has slacked lately in terms of proactive services. There was a time when they would phone...
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Product
Rhapsody is a great vendor. Rhapsody's system overall is an industry cornerstone and a must-have for...
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Loyalty, Relationship
Rhapsody has changed hands many times. They are no longer Lyniate. That changing of hands of the...
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Product, Value
We would love connectivity between the Rhapsody system and our services. We use so many codified...
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Product
We usually keep up to date with Rhapsody. We have consistently upgraded it. The system's biggest...
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Product
The system's monitoring abilities are pretty dependable, but we would like to see Rhapsody improve...
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Operations, Product
The upgrades are amazingly straightforward and simple in Rhapsody. When it is time to roll out an...
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Product
Rhapsody’s flexibility and scalability are its biggest strengths. There are a host of filters that...
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Product
Rhapsody's system has a steep learning curve for some. I would like the vendor to come up with a way...
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Relationship, Operations
If a peer or friend wants Rhapsody and has good resources and people, then I would be highly likely...
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Relationship, Operations
We want the same documentation as Rhapsody’s internal employees so that we don't have to try things...
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Value
I like Rhapsody. In terms of price, I think Rhapsody's system is worth it. For our work on the...
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Operations, Product
I tried to do an upgrade that was a little jump, but the IDE crashed several times. That was a bit...
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Product
The one drawback of Rhapsody's web console is that we can't edit certain points, even though we need...
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Relationship, Product
Rhapsody seems to have sufficient support for a lot of things, such as FTPs, APIs, and TCP/IP. The...
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Product
Rhapsody has a web console that isn't in the application. That console allows users to build...
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Loyalty, Product
Rhapsody isn't a high-availability solution, but it is the vendor's biggest solution. The vendor's...
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Product
Rhapsody has a process for pulling documentation. There isn't a SQL database, so users can't just...
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Product
I love the tool. Rhapsody is really easy to use. When someone reports an issue, we are able to get...
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Culture, Value
We have an enterprise agreement with Rhapsody, so they don't charge us for anything beyond when we...
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Relationship
If we have an issue that we need the vendor for, they will be there. We have been pretty happy with...
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Operations
We are able to write interfaces, onboard people, and train people relatively quickly with the...
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Product
Rhapsody has never said that the system would work in a particular way that it didn't. They seem to...
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Relationship, Operations
We are usually a little behind on upgrades and things, but when we go to do something new for the...
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Value
We have received our money's worth from Rhapsody. There was some back-and-forth in the ownership of...
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Culture, Relationship
Rhapsody is a good-quality product overall. It has a lot of uptime and does not have other issues....
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Operations
Rhapsody does online courses for certifications, but there is not much help with those when we get...
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Loyalty, Product
We don't have any problems with Rhapsody; it is a good system. We are definitely looking at the...
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Relationship, Product
Rhapsody doesn't really have to overpromise much because there isn't much to an interface engine....
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Product
I have no complaints about Rhapsody; it is good. We are to the point now with the vendor where we...
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Operations
Rhapsody provides a really nice, structured training and certification program. There aren’t a lot...
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Loyalty, Product
Rhapsody is meeting our needs well. I don't know what that will look like two or three years from...
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Loyalty, Value
Rhapsody is more expensive than some other applications out there, but its ease of use is just...
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Product
Rhapsody does fine with integrations. Their system does everything we want it to. There are things...
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Relationship
Unless Rhapsody's website has changed within the last couple of months, it is really messy. However,...
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Relationship
I don't think that Rhapsody has ever told us that they have had a problem, except with our operating...
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Culture, Value
I am not satisfied that we are getting our money's worth from the system because we had some...
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Loyalty
Right now, Rhapsody is pushing a patient identification product. That is something that is really...
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Operations, Product
It is kind of difficult to do upgrades to Rhapsody's system in general. I don't know how much of...
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Operations
We haven't received any training from Rhapsody for quite a while. Rhapsody could help us out more...
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Loyalty
We continue to be happy with the product. It is a great product, and I am glad that we chose it. I...
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Relationship
Rhapsody is a solid product. We have had good support.
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Product
The vendor is transitioning between systems and names with the company, and that has caused a bit of...
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Product
I think Rhapsody can integrate, but it is a whole lot of work to do some of the integration pieces...
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Operations, Product
Upgrades with Rhapsody are a complicated manual process. We have to plan our updates.
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Operations, Product
Rhapsody is more complicated than other products that we have. Bringing in users who are trying to...
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Relationship
I have had no interaction with Rhapsody at the executive level. We interact with our account...
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Relationship, Product
Rhapsody is our interface engine, and it is needed to support all of the systems that talk to our...
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Operations, Product
The end users are mostly system analysts, so Rhapsody is complicated to begin with. Getting users in...
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Product
In terms of performance, everything is good, and there is no issue with Rhapsody. Recently, we...
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Loyalty
We have some requirements like a web service to try to capture the IP address of whoever the client...
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Product
I would recommend Rhapsody because we can process a number of messages based on our memory, and...
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Product
The product’s performance is very efficient. I can push a lot of messages through it in a second. I...
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Operations, Product
Sometimes the documentation I am looking for is hard to find within the product. It could be more...
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Relationship, Product
When there are issues with the product, I have to start at the bottom, creep my way up, yell a...
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Product
Everything has gone well with Rhapsody, and I don't have any suggestions at this point for...
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Loyalty, Relationship, Product
Rhapsody is ahead of us in terms of technology needs. Before we even have a need, the vendor has a...
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Relationship, Product
Our organization is finally understanding some of the powers that Rhapsody has, so our projects have...
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Relationship, Product
The GUI for Rhapsody’s build process is pretty straightforward. We had a new employee that had zero...
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Relationship
Rhapsody’s support team gets back to us very quickly when we call them. I don't agree with their...
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Relationship
The vendor’s tier-one support people don't have a great deal of experience with the product. They...
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Operations, Product
Rhapsody's documentation is amazing, except for the documentation on system requirements. I was told...
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Value
I don't feel like we are being charged excessively by Rhapsody, but anything we ask of them beyond...
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Relationship
Rhapsody’s support is top notch and the best of any company I have ever dealt with. Every...
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Relationship, Operations
In years of use, lots of upgrades come through. More tools have become available, and bugs have been...
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Relationship
The vendor's support is awesome. We had a problem, and the vendor's support people came online and...
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Relationship
Rhapsody assigned a local representative to our area. Prior to that, we had a representative that...
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Relationship, Product, Value
I want Rhapsody to improve the message-searching functionality, and they know that. There are no...
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Relationship, Operations
Rhapsody makes their products work well. They are awesome at upgrading things, adding...
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Relationship, Operations
Rhapsody keeps coming out with new things, and they let us know. They say whether there is a certain...
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Operations
Rhapsody is a very good product. Anyone considering buying it should make sure they do the...
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Relationship, Operations
We have a lot of people using the Rhapsody solution, and they like it. I would buy Rhapsody's...
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Relationship, Operations
Rhapsody doesn't really do any training. If we call them with a problem, then they will walk us...
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Product
The system has been very flexible. It has met just about all of our needs. I can't complain about...
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Product
The biggest improvement Rhapsody needs to make is with their FHIR integration. Their system is an...
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Value
Rhapsody nickel-and-dimes us. They changed their licensing model, and that made things really bad...
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Value
Rhapsody's technology is okay. Their solution isn't as fully functional and robust as some other...
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Relationship
Rhapsody's communication is sporadic. The vendor has only reached out to us for financial purposes....
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Culture
The vendor tried a money grab after their acquisition. I am familiar with both sides of the vendor's...
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Product
Rhapsody’s greatest strength is its flexibility in addressing business needs. In terms of the...
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Relationship, Product
Rhapsody is superior to a lot of other engines. The vendor will personalize their professional...
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