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Rhapsody Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
KLAS Associate Engagement Partner - Cris Ludwig
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Rhapsody doesn’t fully understand our solution and the way that we are working. They are big enough...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Everybody is doing AI, but Rhapsody has just rolled out a tool that actually really works. I...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Rhapsody’s training is top notch. They have a great certification program. One thing I like about...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Rhapsody has great support and a great system that doesn't require a lot of support. I do feel like...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Our partnership with Rhapsody has been really good. I've talked to people who are pretty high at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Rhapsody's training is instructor led the entire time. They provide demo versions right away and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Rhapsody makes a very user-friendly product. It doesn't require support. They have a great forum for...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Manager

I would not want to purchase Rhapsody again because of limitations in its underlying infrastructure....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I don’t really have a regular point of contact with Rhapsody that I can go to in order to ask...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We had a need to get some of our backup support people some training on Rhapsody, and we tried to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Rhapsody understands our business model, and they operate like a true partner. They know where we're...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

Rhapsody is great. They're a great company. We have actually assisted Rhapsody in developing new...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I like that the majority of Rhapsody’s courses are self-paced. We don't have to wait for an online...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We went to Rhapsody because of some organizational changes, but if it were up to me, I would have...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

I'm still learning Rhapsody. The Rhapsody certification is self-paced, so I did mine in several...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

With Rhapsody, everyone on our team was trained at one time. As new people come on, they complete...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I can contact my partners at Rhapsody any time, and I get a response very quickly. The turnaround is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Rhapsody is always doing more development, and they provide updates on what is going on and what...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Rhapsody's strength is in its engine. It has been a great tool for our engineers, and it is easy to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Rhapsody is solid, but the vendor needs to incorporate the ability to do some automatic...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The training from Rhapsody is individual and online, and they have to produce an end result of what...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The partnership with Rhapsody is good. There has been a lot of change with who owns it and who’s...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We might change away from Rhapsody over the next year. I would not be surprised if we keep it around...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

I’ve been very happy with our return on investment with Rhapsody. I appreciate the ease of...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

I haven’t been through Rhapsody's training in a long time. We have some new people on the team going...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Rhapsody has an amazing online course with tests, and we have to do an actual build and send it off...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Rhapsody just got AI, so they are continuing to develop and stay with the latest. We just got it,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Rhapsody’s support team is very responsive and is always helpful. The support people are always...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We can manage changes in-house, so we have quicker turnaround times and break fixes that we can...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Ease of use and flexibility are strengths of Rhapsody. The system's scalability is very impressive.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Rhapsody could have more local training, but that is just the nature of their company. They have...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Anytime we have to work with Rhapsody’s support people, they are very timely and jump right into...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Rhapsody usually has everything we need, and when they don't, they usually produce it for us, but we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have had several interface engines over the years, but Rhapsody is way ahead of the other options...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The product does what it is supposed to do. My dissatisfaction is with the vendor. It took us months...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Corepoint definitely had an easier user interface than Rhapsody. The learning curve is a little bit...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Product
Evaluation Unrated

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Director

Rhapsody is actively engaged in improving their solution. What I'm seeing from Rhapsody is that...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Rhapsody's application works. We don't have many problems with it, but we don't have conversations...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Rhapsody’s support people are generally responsive. We have not had a lot of interactions with their...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I have been impressed by the functionality included in the package and in the engine and with the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We do the upgrades for Rhapsody. If we have problems, the vendor is there. But they don't do the...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

Every once in a while, we find something that we think should work in Rhapsody that doesn't quite...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would absolutely buy Rhapsody again. Rhapsody is fantastic. We have used so many integration...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Rhapsody is a fabulous tool for large organizations because it allows us to minimize needed...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Rhapsody is pretty good about keeping up-to-date with newer technologies. Over the years, they have...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship, Product
Evaluation Unrated

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CIO

For our newer people, we would like them to get more detailed information in the training from...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

We have had very few issues with the product over the last few years. It is very easy to use. It is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

The support could be improved a bit in terms of Rhapsody engaging with us. Sometimes it takes a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

The vendor has been good about alerting us to issues. We could always have more support, and we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Like all other vendors, over the last few years, Rhapsody has raised their prices, so we could...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

We are completely satisfied with Rhapsody, other than a few things that could be more perfect, but I...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

In the past, Rhapsody was a product that I would very much recommend. I can't ignore that history,...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

Rhapsody tends to charge quite a bit. We pay a lot of money for the solution, and with each new...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

The solution is not extremely user-friendly, and it takes a while for someone new, even if they are...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Once during a call, we kind of went back and forth with a person from Rhapsody who was argumentative...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I came from an organization that was using Rhapsody, and I was excited to come here and use it too....

Comment Tone Negative
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Director

Rhapsody has gone through some organizational changes. I had great success in the past with...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Rhapsody is quite simple, but it also has a learning curve. Users can look at it and get the basics...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

We don't have a ton of communication with Rhapsody because we don't have issues. We only go to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I haven't seen the new versions of the system, but I know that Rhapsody was working on better error...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Rhapsody knows what they are. They are not trying to do anything that they aren't fluent with. We...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

The system meets our needs. However, it has some parts that we were hoping to use that don't work...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I would absolutely buy Rhapsody's system again. I would 100% recommend it. It is a very efficient...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Rhapsody has been updating things well, like the new security. Rhapsody has also been really good...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Rhapsody's system is an interoperable application. That allows interoperability between different...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We pay a lot of money in support for all of the vendor's different applications. Rhapsody gives us...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

It would be nice if Rhapsody would reach out to us once or twice a year to do a health check of our...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

With Rhapsody, we can troubleshoot interface messages and trace them through. The system is an easy...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

We see value with Rhapsody's product. It is a very intuitive and solid product. As long as we have...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

Rhapsody could do better with their communication and have more awareness of what is going on during...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Rhapsody needs to automate testing opportunities inside of the system. They also need to be able to...

Comment Tone Negative
Pillars Loyalty, Operations, Product
Evaluation Unrated

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VP/Other Executive

Rhapsody's biggest strengths are their standardization and their organizational awareness of what is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I would definitely recommend Rhapsody. And I would buy Rhapsody's system again. I think it is easy....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

Rhapsody has been great. I don't do a lot, but most of my issues are errors on my part in developing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We bought Rhapsody's software several years ago, and we bought the unlimited licensing at the time....

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

Some of the initial training from Rhapsody was great, but there were some hiccups along the way. I...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The implementation of Rhapsody is fairly simple. The vendor has walked me through some things I have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Rhapsody's system works as they say it does. There are a few things I would like to work differently...

Comment Tone Positive
Pillars Culture, Product, Value
Evaluation Unrated

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Analyst/Coordinator

When I have sat in on some of Rhapsody’s seminars or user group meetings and they have explained...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Our marketing representative from Rhapsody regularly reaches out. We don't always have a scheduled...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Rhapsody recently changed the structure of the people we work with for the better. I always have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Rhapsody has given us a very clear picture of where we are going with their road map. I really like...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We utilize Rhapsody’s training heavily. It is online training, but it is some of the best online...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The overall quality of Rhapsody is excellent, and we are extremely satisfied. Our end users seem to...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Manager

Things have been going really well with Rhapsody. We don't need support often, but when we do, we...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.