Rhapsody Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
We collaborate with the vendor, and they address our complexities and volume. The product does very...
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Relationship
The vendor is really good about putting stuff out there and letting us know about known issues and...
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Relationship
Our account executive is just phenomenal. That person helps us with everything that we need. They...
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Product
We have recommended Rhapsody to several sites as well as some of our internal sites that have other...
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Culture, Loyalty, Relationship, Value
In the future, we may possibly dip our toes into the vendor's cloud-based services. We have a unique...
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Relationship
When we reach out for support from Rhapsody, we get it immediately. We are very connected with them....
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Operations
I actually have all of my analysts go through Rhapsody's certification process, and that involves...
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Culture, Value
The vendor doesn't charge for every little thing. Things are different now, and everybody is doing a...
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Relationship, Product
The vendor is a little behind on some of the new cipher suite algorithms. We were told those things...
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Operations
For others looking to use Rhapsody, my advice would be to follow the vendor's documentation and best...
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Product, Value
The product does well. We have had no issues with the vendor. Overall, we are very satisfied. The...
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Relationship
We don't have much communication with Rhapsody because we don't usually need much communication with...
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Operations
We did have Rhapsody training a few years back, and it went really well. We don't do a lot of...
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Value
Rhapsody is a stable workhorse tool to send HL7 messages to necessary places. It is flexible when we...
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Operations, Product
We haven't updated Rhapsody a ton, and some of that is because Rhapsody doesn’t have a lot of new...
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Loyalty
We haven't had any issues with Rhapsody. Everything is good. We want to use FHIR for everything, so...
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Relationship
Our admins have had good support. That is not true on every level, but the people that our admins...
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Product
We are a UNIX environment, and that is pretty damn solid. There are a lot of things in Rhapsody's...
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Loyalty
Rhapsody's system was a multiyear endeavor when we got it. I don't want to go to another engine. If...
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Relationship, Value
The vendor avoids charging for every little thing because we never use their services. We did have...
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Product
The product is efficient. It is fast and snappy, but most things are nowadays. I like having our...
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Operations, Product
The vendor could improve their documentation. We get stuck in a rabbit hole. I'm old school. I have...
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Relationship, Operations
The vendor could reach out to us personally. They probably cater more to the people who sign the...
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Culture, Loyalty, Value
Rhapsody wanted to up our maintenance price. We were paying an amount that was a steal. No one was...
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Relationship, Operations
Rhapsody should keep doing what they are doing. Rhapsody is consistently continuing to enhance their...
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Product
Rhapsody is a little slow on the newer integration elements. They are maybe a couple of years behind...
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Culture, Relationship
Lately, Rhapsody has kept their promises. I have never had a problem with them. The Rhapsody system...
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Relationship
Rhapsody's support people get back to us right away. Whether they get back to us with the...
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Product
I would recommend that Rhapsody update their web management console. That is one thing that hasn't...
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Operations
Rhapsody has a lot of user web sessions that are actually really good. The vendor gives examples of...
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Loyalty, Operations, Product
I would like Rhapsody to continue to be a UI- or GUI-style product. The vendor has made...
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Relationship, Operations
Rhapsody has a lot of turnover. It would be nice if they could have more frequent meetings with...
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Operations, Product
Rhapsody did an upgrade that stood out. The system has an automatic completion style, so when we...
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Product
Rhapsody has a lot of good features. It is really a solid product. I haven't found anything I needed...
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Product
Rhapsody could have some easier troubleshooting tools. Having a way to track messages and label them...
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Relationship, Operations
The only thing that I would like to see improvement on with Rhapsody is more communication where...
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Culture, Relationship
We have reached out to the Rhapsody support team more often than not, and they have the forum that...
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Operations
Rhapsody has a lot of training information out there that is self-service, but if we wanted to have...
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Value
We get more value out of this interface engine than we do out of other interface engines, not only...
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Product
Compared to other interface engines I have used, I would say Rhapsody is an easier product for what...
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Relationship
We have actually had Rhapsody's executives come on-site before to talk about some of Rhapsody's new...
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Culture, Operations
Rhapsody will send marketing out; they will do yearly seminars where they invite their end users to...
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Relationship
We have had really good luck. The product is chugging away pretty well as advertised. Rhapsody has...
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Operations
The vendor has paid training, and our team went through it years ago. There is a basic course, an...
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Operations, Product
The product has solid ease of use and not a bad learning curve for the implementation. It has...
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Relationship
I would like to see more proactive communication from the vendor. It might be our own fault, but I...
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Operations
We have had no issues with Rhapsody's implementations, and their upgrading process is amazing.
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Product
We are using FHIR for a lot of things, but we may want to go through Rhapsody using FHIR. We try to...
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Operations
The vendor trained several members of my team. I was never directly trained by Rhapsody, but I have...
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Product
The product gives us a lot of flexibility in how we transform messages. For instance, we have an...
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Culture, Value
Rhapsody avoids charging for every little thing, but we also have a very good deal. The original...
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Relationship
From what I have seen, Rhapsody has been keeping their promises. We definitely are developing...
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Relationship
The vendor's support team is amazing. We haven't had to use them much in the past few years. We take...
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Operations, Product
Whether I would recommend the product would depend on the person. If the person wanted to have...
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Relationship, Operations
The vendor tells us whether there have been issues with an upgrade. However, they don't tell us...
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Loyalty, Product
Rhapsody's searching capability is not the greatest. The message search could be better. Right now,...
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Loyalty, Product
The product's integration is probably better than it used to be. At one point, we actually had to...
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Relationship, Operations
When we did a version upgrade, Rhapsody knew that there was an issue that would prevent the system's...
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Product
Rhapsody works well. It is pretty fast and stable. Its functionality for searching messages could...
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Relationship
Rhapsody's support people are good. They respond quickly to tickets. They can even jump into calls....
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Relationship
The phone and web support teams are very good and reliable.
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Loyalty, Relationship, Value
Rhapsody is a pretty cut-and-dried system. The vendor is one of our simplest vendors. We reach out...
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Loyalty
One thing that we are struggling with is the ability to export to a CCD. That is the one area where...
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Product, Value
The biggest value for our company is that the product is a true nondenominational interface engine....
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Relationship
I like Rhapsody's customer service. The vendor's people are professional, knowledgeable, and...
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Loyalty
We are starting to look at more API work. I prefer to stay with Rhapsody and exploit what they have...
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Product
We are getting into FHIR with some upcoming projects, and the vendor has been able to do what we...
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Product
There are some things I would like to see in the Rhapsody development tools. There is a database...
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Relationship, Operations
The Rhapsody system isn’t fully intuitive, but once a user learns how to use it, it is pretty easy...
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Product
The Rhapsody application is pretty stable, and it is easy to spin up a new interface. Typically, in...
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Operations, Product
Upgrades for the Rhapsody product have gone smoothly, and we haven’t had any issues. A lot of effort...
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Operations
We could use more training from Rhapsody. I didn’t get any training, so I was trained by my coworker...
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Relationship
Rhapsody’s support team does a good job and is fairly responsive once they engage with us. The last...
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Product
There are some gaps in Rhapsody. We would like the ability to search messages in Rhapsody. That...
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Product
Rhapsody’s graphical user interface isn't intuitive, but the more people use it and play with it,...
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Relationship
Trying to get engaged with Rhapsody’s support team can be a challenge, and sometimes I have to push...
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Product
We use Rhapsody for integrations for different lab interface systems and different versions of HL7...
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Loyalty, Value
We evaluate whether Rhapsody's product still meets our needs every couple of years or so. We look at...
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Operations
We do our own upgrades for the product, but when we need help, the vendor is there. We haven't gone...
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Operations
The vendor has free training on their website. They also have training we can purchase, and they...
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Relationship, Operations, Product
If there are non-English names that have special characters in them, we have a hard time with those...
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Loyalty, Product
Within the past several years, the vendor has incorporated a whole lot of new technology. They have...
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Relationship
I don't know whether the vendor initiates communication about potential problems, but they do reach...
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Relationship
We have had a great experience with Rhapsody's support people. They are timely, and they communicate...
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Product
For the most part, we have found the system to be very stable and reliable, and we haven't had...
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Operations
There is room for improvement when it comes to Rhapsody's training. The vendor offers good programs,...
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Operations, Product
The system is fairly intuitive and easy to use, but we teach our end users our own rules and try to...
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Relationship
Rhapsody doesn't really reach out to us proactively. During a certain upgrade, we had a problem, and...
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Culture, Value
Rhapsody pretty much keeps all their promises. I mean, some things take a while, but Rhapsody...
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Relationship, Operations
The vendor's executive involvement is pretty good with Rhapsody because if the first-level people...
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Culture, Loyalty
In general, the Rhapsody solution is easier to use than the other solutions that are out there....
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Culture, Relationship
Sometimes I would like to have more communication between the sales force and us. If I go to them,...
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Relationship, Product
Everything has been really excellent with Rhapsody. The service is really excellent. We love our...
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Relationship
A recent Rhapsody reorganization has brought our original representative in line with us once again,...
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Loyalty, Relationship
We are putting in a new system, so there will be changes to the interfaces at some point, but...
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Loyalty
Rhapsody has started to have their time freed up, and they are going into the solution and tweaking...
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Product, Value
Rhapsody does a good job of doing the work we need it to do. Its capabilities are quite impressive,...
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Relationship
Rhapsody’s support team has done a really good job with almost everything that we have asked of...
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Culture, Product
Upgrades in Rhapsody have been very straightforward, but there have been some minor issues. For...
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Operations
We added some new people, and they have gone through the Rhapsody training. It has helped them...
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Product
Rhapsody is a very sophisticated and complex system because the vendor gives us a wide set of tools,...
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Product
There are some things that Rhapsody could do better, but the capabilities I want might be in the...
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Relationship
Rhapsody tries to be proactive, and they are pretty good at making it clear that there are resources...
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Relationship
Rhapsody does a pretty good job of keeping their promises, but there are a couple of things that are...
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Culture, Value
Most stuff with Rhapsody is covered under our maintenance contract, but they do charge for change requests....
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