Rhapsody
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor's support is awesome. We had a problem, and the vendor's support people came online and...
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Relationship
Rhapsody tries, and they are always good to us. Most of the tangible outcomes that we get from the...
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Relationship, Product, Value
The product has improved over time. Rhapsody meets all of our needs. We don't have any issues with...
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Loyalty
We originally wanted to use Rhapsody's system for large file transfers, but we found that we weren't...
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Relationship, Product
I want the vendor to improve the system's message-searching functionality. There isn't a...
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Relationship, Operations
Rhapsody makes their products work well, and they are awesome at upgrading things. The vendor takes...
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Relationship, Operations
Rhapsody keeps coming out with new things, and they let us know. They say whether there is a certain...
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Operations
Rhapsody is a very good product. Anyone considering buying it should make sure they do the...
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Relationship, Operations
We have a lot of people using the Rhapsody solution, and they like it. I would buy Rhapsody's...
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Relationship, Operations
Rhapsody doesn't really do any training. If we call them with a problem, then they will walk us...
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Product
The system has been very flexible. It has met just about all of our needs. I can't complain about...
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Product
The biggest improvement Rhapsody needs to make is with their FHIR integration. Their system is an...
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Value
Rhapsody nickel-and-dimes us. They changed their licensing model, and that made things really bad...
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Value
Rhapsody's technology is okay. Their solution isn't as fully functional and robust as some other...
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Relationship
Rhapsody's communication is sporadic. The vendor has only reached out to us for financial purposes....
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Culture
The vendor tried a money grab after their acquisition. I am familiar with both sides of the vendor's...
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Product
Rhapsody’s greatest strength is its flexibility in addressing business needs. In terms of the...
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Relationship, Product
Rhapsody is superior to a lot of other engines. The vendor will personalize their professional...
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Culture, Value
Rhapsody has a gray area on what is considered to be in a production environment or in a test...
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Operations
The delivery mechanism for training could be better. It just seemed like it was rather impersonal...
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Relationship
There have been a few bugs along the way, and we have submitted the standard support tickets....
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Product
Rhapsody’s HL7-FHIR plug-in is a little lacking. Everybody thinks it is such a big industrial...
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Relationship
We have had to escalate a couple of things, and it was a painful process to get those things...
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Culture, Value
We got a good deal in terms of the cost because of the type of organization that we are. But the...
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Product
Rhapsody is one of the main pieces of our data exchange infrastructure, and we have had no problems...
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Relationship
We don't have to talk to the vendor very often. The product is very reliable, so we don't ask for a...
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Relationship
The vendor has some conferences in the United States. Rhapsody is actually a New Zealand company....
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Product
We are just very happy here with Rhapsody on a daily basis. It sounds utopian like there are flowers...
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Product
We like the flexibility of being able to transform a lot of data in Rhapsody. The functionality that...
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Product
We are able to manage upgrades with Rhapsody by reading the vendor’s documentation, and that has...
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Operations
The training content progression provided by Rhapsody doesn’t quite make sense by itself because...
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Relationship
Rhapsody has excellent customer support. Requests to Rhapsody’s support team are turned around...
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Operations
Orion Health does the installs and upgrades. But in general, the implementation has been well...
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Relationship
The few times we have been in touch with Lyniate, they have always been responsive.
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Relationship, Product
Rhapsody has been rock solid. From what I hear, people are pretty happy with the local portion....
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Loyalty, Relationship
Lyniate took over Rhapsody from Orion Health. Ever since Lyniate has been running the product, it...
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Value
Part of the reason that we like Lyniate better than another vendor that offers an interface engine...
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Relationship, Operations
Lyniate has been good about keeping their promises. They regularly have get-togethers. Their...
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Loyalty
Rhapsody has been a huge improvement over our previous product, so we have been happy with it....
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Relationship
I use Lyniate's support team quite frequently, and they have been excellent. We have a good rapport....
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Relationship, Operations, Product
The timelines Lyniate puts forth for new updates and features are pretty accurate. The vendor rarely...
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Operations
For anybody who is well trained and understands Rhapsody well, the product is easy to use. For a new...
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Loyalty, Product
There are several different choices in how we can build the interface coding within Rhapsody. There...
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Operations, Product
The build of the interfaces in the system is logical. The solution is strong in that regard. There...
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Relationship
The vendor is very engaged and easy to work with. They frequently reach out to us for feedback on...
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Relationship
We have great luck with Lyniate. Their support is very timely, and they work to get us to a...
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Operations, Value
Lyniate offers classes, but those are probably pretty expensive. We don't go in for formal classes....
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Culture, Relationship
The solution works as promoted, but as we work with it, we find some limitations. The solution...
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Product
The product does a variety of things. It isn't limited to communicating health data in a certain...
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Relationship, Product
Lyniate does a good deal of talking about new technology and everything. They have addressed some...
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Operations, Product
On the business side of Rhapsody, we have very limited functionality and knowledge. At an entry...
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Value
The only time that Lyniate contacts us for their services is when they want to increase the...
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Relationship, Operations
Lyniate sends us notifications of some vulnerability things, and they send us different newsletters...
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Product
In terms of functionality, Rhapsody is a powerful platform. Rhapsody’s integration engine has a...
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Value
We get a good deal for Rhapsody, but if we upgrade to the next version, I am not sure whether...
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Product
One of the things I like about Rhapsody is that it has the capability to let other users access the...
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Product
I would like to see Lyniate update some of the modules. For example, they could improve the EDI...
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Product
We have a lot of flexibility with the Rhapsody channels in reference to how our messages come in...
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Relationship
We don't normally have issues that require Lyniate to be proactive, but at one point, a certain...
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Relationship, Operations
We haven't had much contact with the vendor's administrative people. I would like to see more...
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Product
I can't think of anything that we want to do in terms of integration or are considering where we are...
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Product
The system is reliable, and we have very little downtime. There is a web interface, which can be...
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Relationship
The vendor is very quick to respond, especially to phone calls. I get a response in a very...
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Relationship
Lyniate keeps 95% of their promises. I have received product alerts and general messages because...
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Loyalty
Our satisfaction will be even higher next year because one of our biggest problems was resolved in a...
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Product
I wish we could improve upon the lookup failures in the vendor’s database table. That is where we...
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Product
I would definitely recommend this product. And in fact, there are other Lyniate products that I have...
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Relationship, Product
Every time we get a new or unique request, we usually find that we already have the tools in place...
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Relationship
The vendor has really great support. I can email the support team, and they are immediately...
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Relationship
I have talked with Rhapsody about a couple of things that I would like to see. They always get right...
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Relationship, Operations
The product is excellent. And the nice thing is that Lyniate has a particular website available to...
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Operations, Product
The ease of use of the product depends on how the application is built. We work very closely with...
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Operations, Product
The product versions that we have had up to now don't have any especially new technology, but the...
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Relationship, Operations, Product
Whenever I need to renew my Rhapsody availability on the website to be able to use the database of...
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Relationship, Operations, Product
The update packages that Lyniate gives us are really straightforward. They have been very easy to...
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Operations
One area that I am a little unhappy with in Rhapsody is the training. The training that Lyniate has...
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Product
I am really pleased with Rhapsody because it works really well and is fairly robust. It does two...
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Relationship, Product
Rhapsody does a pretty good job at integration. There are some areas where some people within the...
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Relationship, Operations, Product
Once in a blue moon, Rhapsody does weird things. Sometimes we can figure them out, but sometimes we...
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Operations, Product
Asking for HL7 or FHIR to be intuitive in Rhapsody is not really viable. There is too much involved....
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Relationship
We have regular calls with Lyniate, so we get a chance to talk with them, and sometimes they show us...
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Relationship
Usually, the problems that we have with Rhapsody are not with the production system, so because they...
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Relationship, Operations
Occasionally, the people that we work with at Lyniate can’t help us, and part of the challenge is...
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Product
Rhapsody is making a lot of our things move on a day-to-day basis. After we figured out a couple of...
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Loyalty
I hope that things will mellow down a little bit and I will have time to catch up and learn the...
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Value
Rhapsody is a very good product. I would buy it again, even though I like open-source software...
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Product
The internal components of Rhapsody are not easy to use, but when we attach a user interface, the...
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Relationship
We go back and forth in billing with Lyniate. Most of the fault is on our end. We are a little slow...
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Relationship, Operations
I rarely ever call Lyniate’s support people because we rarely run into a major issue that we can't...
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Value
I am not very happy with Lyniate’s charging philosophy. They don't charge for little things; they...
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Relationship, Product
Lyniate makes sure that they are compliant with the new CDC and HL7 requirements.
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Operations
Lyniate has very expensive training programs, and their training manuals are about 5,000 pages long,...
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Relationship, Product
We have had very few instances in the past several years where either the system crashed for some...
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Relationship, Product
There was a bug with some Java code, and Lyniate was on top of the issue and let us know that we...
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Product
We use Rhapsody as a primary backbone for the interface engine across our health system. There has...
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Loyalty, Relationship
The road map that Lyniate shared for v.7 was promising in terms of what they are looking to do in...
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Relationship
With the few, small issues that we have run into with Rhapsody, we have had prompt support. We have...
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Product
There are different ways that people use interface engines. One way is through HL7 transactions, and...
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Product
Rhapsody makes sense to programmers. The errors that we get in the program are cryptic; they are not...
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Relationship
Lyniate is not looking for my problems, but when I have a problem, they readily help me fix it and...
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Product
I would love to see improvements in Rhapsody’s APIs so that I could code against the system and get...
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Product
I have had good luck with Lyniate, and I have been able to do a lot with Rhapsody. We recently wrote...
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Relationship, Product
We used Rhapsody during COVID-19 to send information on our COVID-19 samples to the CDC. At the...
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Product
I like that Rhapsody is graphical in nature versus just doing everything with code. We can see the...
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Relationship
Whenever I have had a problem and have gotten ahold of tech support, they have been fantastic. Not...
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Relationship
Some of our end users ask some questions, and I think part of their concern is that they don't fully...
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Product
I like Rhapsody. It has lived up to the hype. Lyniate has kept all their promises. I have dealt with...
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Operations
When the vendor bought the product, they made it possible for contractors to get a certification. I...
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Relationship
I have always gotten a pretty quick response from Lyniate's support team and have been pretty...
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Relationship, Product
Sometimes, when there is a problem, people initially automatically point to the integration engine...
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Loyalty
I would recommend Rhapsody to a peer just about every time, though I am no longer familiar with many...
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Loyalty, Product
We tried to use the vendor's newest version, but the engine crashed. We were told the vendor had a...
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Operations
The vendor’s training is pretty good as long as we pay a lot of money.
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Relationship
Some of our users need more support. The product is easy for some who know it. The vendor uses a...
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Operations
Lyniate offers a lot of webinars about new functionality and demonstrating new versions. There are a...
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Relationship, Product
One of the weaknesses of Lyniate’s monitoring is a lack of being able to get down to the...
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Relationship, Product
Lyniate certainly supports APIs and web services of all flavors. Many of the integrations that we...
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Relationship, Product
Lyniate is one of the vendors that we never hear from unless we log an incident with them. They...
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Operations, Product
Rhapsody is great; we have very few issues with it. As a communication engine, it does a really good...
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Relationship, Product
Rhapsody is a good product, but a customer practically has to be a developer to use it.
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Relationship, Operations
Training is one thing that has changed since the acquisition. The vendor used to hold monthly...
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Relationship, Operations
Things have definitely gone downhill with the vendor since they became Lyniate. There are trivial...
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Loyalty, Product
The technology in Rhapsody is the greatest thing since sliced bread. We love Rhapsody. We have yet...
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Value
It is very clear what Lyniate is going to cover and what they won't cover. We get maintenance, so...
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Relationship
We have never had any issues that Lyniate didn’t tell us something about. Maybe they could do better...
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Product
The major benefits of Rhapsody are its ability to handle HL7 traffic as well as it being the first...
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Product
The monitoring in Rhapsody is good, but it could be better. It is not as robust as it could be, and...
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Relationship
Rhapsody’s support team always seems to respond quickly and with effective help whenever we have a...
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Relationship
We have regular calls with Rhapsody, but outside of that, we are always the ones who initiate any...
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Operations
During the first phase of the implementation, we had a representative from Lyniate come and assist...
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Product
Every time we want to do something, Rhapsody already has that thing figured out, and everything is...
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Relationship
Lyniate’s support team always provides us with answers, so we are very satisfied with that team. The...
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Relationship, Operations
Lyniate keeps us apprised of development updates. Their website has improved. They have webinars on...
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Relationship, Product
There is downtime with upgrades. Lyniate has addressed that issue and is working to help minimize...
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Operations
I would tell a peer that they wouldn't be disappointed with Rhapsody. The implementation was quick...
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Product
The product has been exceptional. There are some things that we would like to see changed, and a lot...
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Operations
I am satisfied with the vendor's implementations. Most of the implementation services are done by...
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Operations
I am satisfied with the training Lyniate offers. They have online training academies. They obviously...
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Relationship, Product
I have asked Lyniate for enhancements to their system, and the process for getting those...
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Relationship, Product
Lyniate is doing the right things; those things are just not applicable to us. With technologies...
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Culture, Value
We don't have a per-connection license. We did initially, and then we went to an unlimited license....
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Relationship, Product
Our main concern is definitely the reliability of Rhapsody, but it has been very reliable.
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Relationship, Operations, Product
The vendor doesn't cover some common scenarios on their webpage and in their knowledge-based...
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Product
Something that is lacking is the search terms. If we pull up our interface engine and someone gives...
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Product
For rapid interface development deployment, Rhapsody is definitely recommended. Some of the tools...
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Loyalty, Product
There are a couple of features that we are anticipating but don't currently have regarding FHIR...
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Product
The use of message modification filters in the tool is underrated. I see Lyniate trying to add...
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Product
I like the ability Rhapsody gives me to support our interfaces at many levels from tier one, tier...
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Relationship, Product
The development environment world has been strengthened by Rhapsody. I could go on for a very long...
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Product
The stability of the development environment needs improvement. It has always been an issue and...
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Relationship
We have had a really great relationship with the vendor from day one. The Rhapsody Academy for...
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Operations
The only negative thing that I have experienced with Lyniate over the years is the training and how...
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Relationship
We are dealing with some painful issues, and there are features we would like to have that the...
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Operations
I feel that we don't have adequate training on this tool. Lyniate has done a lot, but I wish we had...
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Product
This product has an API that we can use, but the API does not provide the functionality that we...
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Product
So far, the product works well and is stable. We are fairly happy with it. There are bugs in the...
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Product
I am pretty happy with the way Rhapsody works because of what we get from it. Most of the time, the...
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Relationship
From time to time, Lyniate will release their service packs and versions. Sometimes, when I try to...
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Product
I have worked on other systems, but when it comes to the healthcare industry, Rhapsody seems to be...
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Culture
As the company has branched out to more products with different solutions and offerings, we really...
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Operations
We use Rhapsody for our custom work. If I were starting over, I would be inclined to go with...
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Relationship
Lyniate listens to what we have to say. When we make a suggestion, they either follow through with...
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Relationship
Lyniate has not dropped the ball on anything that I know of; everything they say usually comes to fruition....
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Relationship
Lyniate puts out their known issues, so they are proactive in communicating with us. The vendor’s...
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Product
Rhapsody is a reliable, stable, good product. An integration engine is the heart of our entire...
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Operations
The implementation of Rhapsody was very smooth and nice.
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Loyalty
I am satisfied with Lyniate’s product because of the versatility of the software. We can basically...
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Operations, Value
The ongoing training that Lyniate provides is good, but we have to pay a fee for it.
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Relationship, Operations
We have done a few upgrades since going live with Rhapsody. Every upgrade has been good, and we have...
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Relationship, Product
Lyniate is pretty good about delivering new technology that meets our needs.
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Relationship
Lyniate took the initiative to schedule regular leadership calls with us.
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Relationship, Product
Rhapsody could be a little more reactive with some of the small things that make the developers'...
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Product
The product is incredibly resilient and reliable. We experience very little downtime. The upgrades...
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Product
To make the product better, Lyniate would need to overhaul their web management consult and the...
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Culture, Value
We needed to add another license, and Lyniate wanted to charge for every little piece rather than...
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Operations, Product
I like the use of Rhapsody. Because of the way in which we build the interfaces and things like...
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Loyalty, Product
There are a couple of things that we wish Lyniate had put into their product. The ability to archive...
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Relationship
We haven't really changed Rhapsody during the time that we have used it. Like a lot of applications,...
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Loyalty
We are moving from Rhapsody to another product because we are consolidating our systems.
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Relationship
Lyniate has a great support team, and the software system is easy to use, so the vendor doesn't need...
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Product
Rhapsody is so seamless with our upgrades. It is unbelievable. We have jumped multiple versions, and...
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Relationship, Operations
Rhapsody definitely has worked proactively in the past. At one point, there was an issue with one of...
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Relationship
Rhapsody’s executive involvement is great. We have a sales representative, and recently, we had a...
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Operations
In-person training would be much better than what Lyniate currently provides, but we know that isn't...
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Operations, Product
Rhapsody is far more powerful than what we use it for. It certainly helps to be a programmer or have...
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Relationship
Lyniate is not proactive at all. They send things out, and we can act upon them. There is no...
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Product
The vendor is trying to improve the product, but they need to do more. There are many solutions out...
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Product
The system's mapping is good. That is a strong feature.
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Product
The system has a very streamlined process for moving data through HL7. That process works well.
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Relationship
I am very satisfied with the product. If a customer doesn't pay attention to the vendor, then they...
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Relationship
The vendor won't send us emails about potential problems. We have to go out and get the vendor when...
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Product
A small area where we would like to see improvement with Rhapsody would be the accuracy threshold.
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Product
Integration is an entirely behind-the-scenes operation. If Rhapsody didn't work, things would be...
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Relationship, Operations
Rhapsody is a system that anybody without coding experience can use, and that is the biggest benefit...
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Culture
The vendor has changed to be more money hungry over the last few years. Our sales contact reaches...
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Product
The searching capabilities within the web management console are terrible. The vendor has not...
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Relationship, Operations
Lyniate depends on us to tell them what is happening. I don't think the vendor has ever warned us of...
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Relationship
Lyniate is not proactive at all. I have submitted requests for changes to different things like the...
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Product
The product works fine, and Lyniate added FHIR to the product recently. I would recommend Rhapsody,...
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Operations, Product
Rhapsody’s ease of use depends on the user and how much training that user has had. Lyniate could...
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Relationship
Lyniate’s support is a strength of theirs and is very good overall. The vendor helps us when we have...
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Culture, Value
Lyniate is trying to change the licensing and cost model, and that is unfair to us from a cost...
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Loyalty
We are tied into Rhapsody now because moving an interface engine is not a small task; moving an...
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Product
The product is fairly stable. We have been able to do some creative things with it. Not all of the...
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Product
One of the things that we have struggled with is that our staffing is extremely tight. We don't...
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Relationship, Product
Rhapsody is meeting our needs very well. I have not heard of any problems that we have had with...
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Relationship, Operations
Lyniate is very supportive of upgrades, and the application is intuitive for upgrades. Lyniate does...
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Operations
Lyniate offers a monthly series of webinars for ongoing training that is very helpful, and if we...
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Loyalty, Relationship
We have no intention of replacing Rhapsody. We like it very much. The few times I have had to call...
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Operations
We have to buy training from Lyniate in order to get certification, but the training is effective.
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Product
Lyniate’s upgrades are always flawless. I am very confident in them as our vendor.
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