Rhapsody Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
We have had some issues with some of the support staff members we have worked with recently. We have...
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Culture
At one point a while ago, we ran into an issue where Rhapsody wanted to reevaluate our contract. We...
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Product
We have not been able to upgrade Rhapsody on our server's operating system. Some of that is on us...
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Relationship, Product
The stability and performance of Rhapsody are definitely highlights of the solution. The vendor is...
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Relationship
Rhapsody has been very proactive in trying to build our relationship, so I have no complaints there....
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Operations
We pretty much do the upgrades for the solution ourselves. We have also never had any training...
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Relationship
Rhapsody’s customer service people are exceptional. They are very responsive, and any time we have...
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Value
Rhapsody charges for everything they do. We have had some pretty small projects, and they have...
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Relationship, Product
Sometimes with Rhapsody, there are known issues in the engine, but those issues don’t always get...
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Relationship
Rhapsody covers pretty much everything with integration, and the solution does what we need it to...
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Product
Using the GUI in Rhapsody's system is good. The solution also meets everything that we are trying to...
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Relationship
The support can be up and down with Rhapsody. The vendor is good about being proactive for the most...
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Operations, Product
In terms of ease of use, there is a bit of a learning curve with Rhapsody's system. Some of the...
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Loyalty, Operations
I think Rhapsody is doing a much better job with training than they have in the past. Our account...
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Product
I would like to have better control of some of the views in Rhapsody's system. There is a Rhapsody...
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Loyalty, Operations, Product
We have had some issues with SSL certificates when we have done upgrades, and that is why our...
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Product
We like the way we can manage the instances once they are up and running. That is one thing that...
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Relationship, Product
For people who are experienced and know coding and JavaScript and stuff like that, Rhapsody is...
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Relationship
The ongoing phone and web support has been really excellent lately. Rhapsody has been very...
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Product
If someone asked me about Rhapsody, I would probably just describe how much better it has been for...
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Product
We still feel that Rhapsody is the top vendor for integration work. We have used several others in...
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Operations
It would be nice if Rhapsody had on-site training programs that were closer for us; that way, we...
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Operations
Rhapsody is stellar. Rhapsody is so great when it comes to training because they really just have...
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Culture, Value
Rhapsody is not the least expensive option, so we have to evaluate that in our business goals, but...
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Relationship, Product
We are extremely satisfied with Rhapsody. They were very up front with us that they didn’t support a...
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Product
Rhapsody works awesome. It solves tons of our problems. Our communication is great with vendors. We...
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Relationship
Rhapsody hasn’t broken a promise to me. They were even willing to work with us on something last...
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Relationship
I have interactive support from Rhapsody. In terms of making requests and calls, the vendor is very...
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Product
I certainly would buy this solution again. I can't say I have looked at the competition, but...
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Product
With Rhapsody, I like the ability we have to connect to multiple different sources, including...
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Relationship
The vendor's executive involvement is good because I am able to contact one of their C-suite executives....
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Culture, Value
The vendor changed their subscription model a couple of years ago, and prices increased quite a bit....
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Relationship
Rhapsody is actually good to work with. I know they have had some changes over the last few years....
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Product
The monitoring console could use some updating. It has a bit of an older look and feel to it. It is...
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Relationship, Product
Rhapsody has been very responsive. It is a credit to their product and their internal testing and...
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Product
We have had a request on the books for a while, and I understand technically why it is challenging....
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Product
Some of the logging around connectivity in the native web-console manager could be improved. The...
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Relationship, Operations
Rhapsody sends out notices about their updates, and the issue is more that my organization isn't...
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Relationship, Product, Value
Our relationship with Rhapsody and our knowledge of the application have improved. The product has...
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Loyalty, Relationship, Product
We collaborate with the vendor, and they address our complexities and volume. The product does very...
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Relationship
The vendor is really good about putting stuff out there and letting us know about known issues and...
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Relationship
Our account executive is just phenomenal. That person helps us with everything that we need. They...
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Product
We have recommended Rhapsody to several sites as well as some of our internal sites that have other...
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Culture, Loyalty, Relationship, Value
In the future, we may possibly dip our toes into the vendor's cloud-based services. We have a unique...
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Relationship
When we reach out for support from Rhapsody, we get it immediately. We are very connected with them....
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Operations
I actually have all of my analysts go through Rhapsody's certification process, and that involves...
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Culture, Value
The vendor doesn't charge for every little thing. Things are different now, and everybody is doing a...
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Relationship, Product
The vendor is a little behind on some of the new cipher suite algorithms. We were told those things...
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Operations
For others looking to use Rhapsody, my advice would be to follow the vendor's documentation and best...
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Product, Value
The product does well. We have had no issues with the vendor. Overall, we are very satisfied. The...
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Relationship
We don't have much communication with Rhapsody because we don't usually need much communication with...
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Operations
We did have Rhapsody training a few years back, and it went really well. We don't do a lot of...
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Value
Rhapsody is a stable workhorse tool to send HL7 messages to necessary places. It is flexible when we...
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Operations, Product
We haven't updated Rhapsody a ton, and some of that is because Rhapsody doesn’t have a lot of new...
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Loyalty
We haven't had any issues with Rhapsody. Everything is good. We want to use FHIR for everything, so...
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Relationship
Our admins have had good support. That is not true on every level, but the people that our admins...
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Product
We are a UNIX environment, and that is pretty damn solid. There are a lot of things in Rhapsody's...
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Loyalty
Rhapsody's system was a multiyear endeavor when we got it. I don't want to go to another engine. If...
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Relationship, Value
The vendor avoids charging for every little thing because we never use their services. We did have...
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Product
The product is efficient. It is fast and snappy, but most things are nowadays. I like having our...
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Operations, Product
The vendor could improve their documentation. We get stuck in a rabbit hole. I'm old school. I have...
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Relationship, Operations
The vendor could reach out to us personally. They probably cater more to the people who sign the...
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Culture, Loyalty, Value
Rhapsody wanted to up our maintenance price. We were paying an amount that was a steal. No one was...
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Relationship, Operations
Rhapsody should keep doing what they are doing. Rhapsody is consistently continuing to enhance their...
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Product
Rhapsody is a little slow on the newer integration elements. They are maybe a couple of years behind...
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Culture, Relationship
Lately, Rhapsody has kept their promises. I have never had a problem with them. The Rhapsody system...
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Relationship
Rhapsody's support people get back to us right away. Whether they get back to us with the...
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Product
I would recommend that Rhapsody update their web management console. That is one thing that hasn't...
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Operations
Rhapsody has a lot of user web sessions that are actually really good. The vendor gives examples of...
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Loyalty, Operations, Product
I would like Rhapsody to continue to be a UI- or GUI-style product. The vendor has made...
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Relationship, Operations
Rhapsody has a lot of turnover. It would be nice if they could have more frequent meetings with...
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Operations, Product
Rhapsody did an upgrade that stood out. The system has an automatic completion style, so when we...
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Product
Rhapsody has a lot of good features. It is really a solid product. I haven't found anything I needed...
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Product
Rhapsody could have some easier troubleshooting tools. Having a way to track messages and label them...
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Relationship, Operations
The only thing that I would like to see improvement on with Rhapsody is more communication where...
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Culture, Relationship
We have reached out to the Rhapsody support team more often than not, and they have the forum that...
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Operations
Rhapsody has a lot of training information out there that is self-service, but if we wanted to have...
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Value
We get more value out of this interface engine than we do out of other interface engines, not only...
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Product
Compared to other interface engines I have used, I would say Rhapsody is an easier product for what...
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Relationship
We have actually had Rhapsody's executives come on-site before to talk about some of Rhapsody's new...
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Culture, Operations
Rhapsody will send marketing out; they will do yearly seminars where they invite their end users to...
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Relationship
We have had really good luck. The product is chugging away pretty well as advertised. Rhapsody has...
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Operations
The vendor has paid training, and our team went through it years ago. There is a basic course, an...
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Operations, Product
The product has solid ease of use and not a bad learning curve for the implementation. It has...
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Relationship
I would like to see more proactive communication from the vendor. It might be our own fault, but I...
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