Rhapsody Commentary
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Subject Expert
Caleb Simmons
Client Success Team Manager
Commentary Summary
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User Commentary
Loyalty, Relationship, Operations, Product
Corepoint definitely had an easier user interface than Rhapsody. The learning curve is a little bit...
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Relationship, Product
Rhapsody is actively engaged in improving their solution. What I'm seeing from Rhapsody is that...
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Relationship, Operations
Rhapsody's application works. We don't have many problems with it, but we don't have conversations...
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Relationship, Product
Rhapsody’s support people are generally responsive. We have not had a lot of interactions with their...
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Product
I have been impressed by the functionality included in the package and in the engine and with the...
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Loyalty, Operations
We do the upgrades for Rhapsody. If we have problems, the vendor is there. But they don't do the...
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Relationship
Every once in a while, we find something that we think should work in Rhapsody that doesn't quite...
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Product
I would absolutely buy Rhapsody again. Rhapsody is fantastic. We have used so many integration...
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Product, Value
Rhapsody is a fabulous tool for large organizations because it allows us to minimize needed...
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Culture, Loyalty, Relationship, Product
Rhapsody is pretty good about keeping up-to-date with newer technologies. Over the years, they have...
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Operations
For our newer people, we would like them to get more detailed information in the training from...
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Product
We have had very few issues with the product over the last few years. It is very easy to use. It is...
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Relationship
The support could be improved a bit in terms of Rhapsody engaging with us. Sometimes it takes a...
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Relationship
The vendor has been good about alerting us to issues. We could always have more support, and we...
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Value
Like all other vendors, over the last few years, Rhapsody has raised their prices, so we could...
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Loyalty
We are completely satisfied with Rhapsody, other than a few things that could be more perfect, but I...
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Loyalty, Value
In the past, Rhapsody was a product that I would very much recommend. I can't ignore that history,...
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Culture, Value
Rhapsody tends to charge quite a bit. We pay a lot of money for the solution, and with each new...
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Operations, Product
The solution is not extremely user-friendly, and it takes a while for someone new, even if they are...
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Relationship
Once during a call, we kind of went back and forth with a person from Rhapsody who was argumentative...
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Loyalty, Operations, Product
I came from an organization that was using Rhapsody, and I was excited to come here and use it too....
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Loyalty, Relationship
Rhapsody has gone through some organizational changes. I had great success in the past with...
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Operations, Product
Rhapsody is quite simple, but it also has a learning curve. Users can look at it and get the basics...
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Relationship
We don't have a ton of communication with Rhapsody because we don't have issues. We only go to...
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Loyalty, Product
I haven't seen the new versions of the system, but I know that Rhapsody was working on better error...
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Culture
Rhapsody knows what they are. They are not trying to do anything that they aren't fluent with. We...
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Product
The system meets our needs. However, it has some parts that we were hoping to use that don't work...
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Product, Value
I would absolutely buy Rhapsody's system again. I would 100% recommend it. It is a very efficient...
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Loyalty, Operations, Product
Rhapsody has been updating things well, like the new security. Rhapsody has also been really good...
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Product
Rhapsody's system is an interoperable application. That allows interoperability between different...
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Relationship, Value
We pay a lot of money in support for all of the vendor's different applications. Rhapsody gives us...
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Relationship
It would be nice if Rhapsody would reach out to us once or twice a year to do a health check of our...
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Product, Value
With Rhapsody, we can troubleshoot interface messages and trace them through. The system is an easy...
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Product, Value
We see value with Rhapsody's product. It is a very intuitive and solid product. As long as we have...
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Relationship
Rhapsody could do better with their communication and have more awareness of what is going on during...
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Loyalty, Operations, Product
Rhapsody needs to automate testing opportunities inside of the system. They also need to be able to...
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Product
Rhapsody's biggest strengths are their standardization and their organizational awareness of what is...
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Operations, Product
I would definitely recommend Rhapsody. And I would buy Rhapsody's system again. I think it is easy....
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Relationship
Rhapsody has been great. I don't do a lot, but most of my issues are errors on my part in developing...
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Culture, Value
We bought Rhapsody's software several years ago, and we bought the unlimited licensing at the time....
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Operations
Some of the initial training from Rhapsody was great, but there were some hiccups along the way. I...
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Operations
The implementation of Rhapsody is fairly simple. The vendor has walked me through some things I have...
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Culture, Product, Value
Rhapsody's system works as they say it does. There are a few things I would like to work differently...
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Loyalty, Relationship, Operations
When I have sat in on some of Rhapsody’s seminars or user group meetings and they have explained...
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Relationship
Our marketing representative from Rhapsody regularly reaches out. We don't always have a scheduled...
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Relationship
Rhapsody recently changed the structure of the people we work with for the better. I always have...
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Loyalty, Relationship
Rhapsody has given us a very clear picture of where we are going with their road map. I really like...
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Operations
We utilize Rhapsody’s training heavily. It is online training, but it is some of the best online...
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Relationship, Product, Value
The overall quality of Rhapsody is excellent, and we are extremely satisfied. Our end users seem to...
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Relationship, Product
Things have been going really well with Rhapsody. We don't need support often, but when we do, we...
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Operations
Rhapsody has been great. It is easy to scale. As we are doing our projects, we are able to work with...
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Value
If there is any downside at all to Rhapsody, it is just that they have a lot of year-over-year...
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Relationship, Product
The Rhapsody engine is really great. The vendor has been good about working with us on SFTP and HL7...
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Relationship
The changes that Rhapsody is making are smart. They are great at being proactive. However, up until...
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Relationship
We are a smaller player, and Rhapsody has so many customers, but they are good to work with. The...
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Relationship, Operations
One great thing about Rhapsody is that they have a very nice, defined educational program. We can...
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Value
We have saved a ton of money because the solution has helped us integrate so many things. It has...
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Relationship
When we actually have to use Rhapsody's support people, they are very accommodating. We recently ran...
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Relationship, Value
The vendor is trying to become the vendor that services everything and hosts everything. They don’t...
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Value
The only way to be fully redundant in case of a catastrophic failure with our current infrastructure...
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Product
The solution is easy to use, and it helps with a lot of things. It allows noncoders to code.
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Product
I would tell Rhapsody that they shouldn't stray from what made them great, and that is the ability...
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Culture, Value
We get free upgrades with Rhapsody. That isn't something the vendor charges us for. That is a part...
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Relationship, Operations
Rhapsody has come right in and made our jobs a whole lot smoother. There is a user web that we can...
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Relationship
Rhapsody works really well for us. We have built a relationship with the vendor where we can call...
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Relationship, Operations, Product
I don't have any problems with Rhapsody. I can ask them questions, and they will get right back to...
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Relationship, Product
Rhapsody is as stable as rockets. It is very reliable and capable for the services we use it for.
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Product
The system could use a bit more modernization, especially around SMART on FHIR and dynamic APIs. The...
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Relationship
Rhapsody’s support people are always great; I have never had problems with them. I can call them...
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Product
Rhapsody is a high-quality software for interoperability. It can do everything we need it to do. I...
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Relationship, Operations
Rhapsody is always there if we have questions. We can always sign up for training classes. Rhapsody...
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Relationship
We have had some issues with some of the support staff members we have worked with recently. We have...
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Culture
At one point a while ago, we ran into an issue where Rhapsody wanted to reevaluate our contract. We...
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Product
We have not been able to upgrade Rhapsody on our server's operating system. Some of that is on us...
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Relationship, Product
The stability and performance of Rhapsody are definitely highlights of the solution. The vendor is...
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Relationship
Rhapsody has been very proactive in trying to build our relationship, so I have no complaints there....
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Operations
We pretty much do the upgrades for the solution ourselves. We have also never had any training...
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Relationship
Rhapsody’s customer service people are exceptional. They are very responsive, and any time we have...
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Value
Rhapsody charges for everything they do. We have had some pretty small projects, and they have...
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Relationship, Product
Sometimes with Rhapsody, there are known issues in the engine, but those issues don’t always get...
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Relationship
Rhapsody covers pretty much everything with integration, and the solution does what we need it to...
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Product
Using the GUI in Rhapsody's system is good. The solution also meets everything that we are trying to...
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Relationship
The support can be up and down with Rhapsody. The vendor is good about being proactive for the most...
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Operations, Product
In terms of ease of use, there is a bit of a learning curve with Rhapsody's system. Some of the...
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Loyalty, Operations
I think Rhapsody is doing a much better job with training than they have in the past. Our account...
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Product
I would like to have better control of some of the views in Rhapsody's system. There is a Rhapsody...
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Loyalty, Operations, Product
We have had some issues with SSL certificates when we have done upgrades, and that is why our...
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Product
We like the way we can manage the instances once they are up and running. That is one thing that...
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Relationship, Product
For people who are experienced and know coding and JavaScript and stuff like that, Rhapsody is...
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Relationship
The ongoing phone and web support has been really excellent lately. Rhapsody has been very...
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Product
If someone asked me about Rhapsody, I would probably just describe how much better it has been for...
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Product
We still feel that Rhapsody is the top vendor for integration work. We have used several others in...
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Operations
It would be nice if Rhapsody had on-site training programs that were closer for us; that way, we...
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Operations
Rhapsody is stellar. Rhapsody is so great when it comes to training because they really just have...
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Culture, Value
Rhapsody is not the least expensive option, so we have to evaluate that in our business goals, but...
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Relationship, Product
We are extremely satisfied with Rhapsody. They were very up front with us that they didn’t support a...
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Product
Rhapsody works awesome. It solves tons of our problems. Our communication is great with vendors. We...
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Relationship
Rhapsody hasn’t broken a promise to me. They were even willing to work with us on something last...
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Relationship
I have interactive support from Rhapsody. In terms of making requests and calls, the vendor is very...
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Product
I certainly would buy this solution again. I can't say I have looked at the competition, but...
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Product
With Rhapsody, I like the ability we have to connect to multiple different sources, including...
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Relationship
The vendor's executive involvement is good because I am able to contact one of their C-suite executives....
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Culture, Value
The vendor changed their subscription model a couple of years ago, and prices increased quite a bit....
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Relationship
Rhapsody is actually good to work with. I know they have had some changes over the last few years....
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Product
The monitoring console could use some updating. It has a bit of an older look and feel to it. It is...
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Relationship, Product
Rhapsody has been very responsive. It is a credit to their product and their internal testing and...
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Product
We have had a request on the books for a while, and I understand technically why it is challenging....
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Product
Some of the logging around connectivity in the native web-console manager could be improved. The...
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Relationship, Operations
Rhapsody sends out notices about their updates, and the issue is more that my organization isn't...
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Relationship, Product, Value
Our relationship with Rhapsody and our knowledge of the application have improved. The product has...
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Loyalty, Relationship, Product
We collaborate with the vendor, and they address our complexities and volume. The product does very...
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Relationship
The vendor is really good about putting stuff out there and letting us know about known issues and...
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Relationship
Our account executive is just phenomenal. That person helps us with everything that we need. They...
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Product
We have recommended Rhapsody to several sites as well as some of our internal sites that have other...
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Culture, Loyalty, Relationship, Value
In the future, we may possibly dip our toes into the vendor's cloud-based services. We have a unique...
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Relationship
When we reach out for support from Rhapsody, we get it immediately. We are very connected with them....
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Operations
I actually have all of my analysts go through Rhapsody's certification process, and that involves...
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Culture, Value
The vendor doesn't charge for every little thing. Things are different now, and everybody is doing a...
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