Corepoint Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
Corepoint is a deceptively simple product. It doesn't require extremely high-skilled analysts to...
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Operations, Product
The upgrades for Corepoint are a bit involved, but that is just the nature of the beast. On a recent...
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Operations, Product
Rhapsody is one of the best vendors I have worked with. I like Corepoint's user-friendliness and its...
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Value
Rhapsody is getting a little greedy. I had a colleague reach out to them, and the prices Rhapsody...
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Relationship, Operations, Product
Rhapsody does regular releases, so they are pretty proactive in that regard. The vendor's system is...
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Relationship
We email Rhapsody's support about any enhancement requests, but I don't know how effective that is....
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Relationship, Product
Corepoint is much better than our previous solution when it comes to stability. Corepoint is also...
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Culture, Value
Rhapsody's prices seem about right. I have no complaints about the charges from Corepoint.
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Operations
Rhapsody provides ongoing training, and the initial training that we received was pretty solid....
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Product
We have to log on to the server to configure things in Corepoint. If Rhapsody had an integrated...
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Relationship
Rhapsody communicates with us and gives us assistance with upgrades and licensing needs. They are...
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Relationship
Rhapsody’s customer support team is still great, but it used to be just slightly better. We can tell...
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Relationship, Product
Dave Shaver started Corepoint, but he is not working with the vendor anymore; he retired. The merger...
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Operations
We haven't had to do a lot of ongoing training with Rhapsody, but when we need them, they are there....
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Culture
What we pay for with Corepoint is very clearly outlined by line items. We pay for each little thing,...
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Product
Previously, Corepoint was one of the best-designed systems that I had worked with. Its Assured...
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Relationship, Operations
Rhapsody’s staff members that I have interacted with are polite and patient, and that is great these...
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Relationship, Product
My wish-list items for Corepoint are pretty granular and have to do with the IDE. There is very...
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Product
Corepoint’s upgrades are going down and getting stale pretty quickly. Corepoint’s features are not...
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Relationship
I used to rate Rhapsody’s support very high, and I think in the last couple of years, it has gone...
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Relationship
There is no proactive service. We are spending a substantial amount of money a year on support fees,...
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Operations, Value
I have not taken any training from Rhapsody in the last several years because it is cost...
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Culture, Value
Rhapsody is spending an awful lot of effort on promoting their EMPIs and other things that they want...
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Loyalty, Product
Rhapsody is going to continue to make small improvements to Corepoint. Corepoint is still very good...
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Loyalty, Relationship
Overall, Rhapsody is keeping their product current, as they promised to do. One of the big concerns...
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Relationship, Product
In the past, I have rated the product very high. However, I'm seeing more errors and glitches in...
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Value
I would not buy Corepoint again because it is cost prohibitive. We are nickel-and-dimed, so we pay...
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Product, Value
The main thing we like about Corepoint is that it just works. We don't have to think about it a lot....
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Relationship
The vendor’s support is excellent. I wasn't quite sure how to accomplish something in Corepoint. I...
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Product
I do not like the way that the vendor has their alerts set up. If we set our own alerts, we would...
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Culture, Relationship
When it comes to being proactive, the vendor is pretty good, but there isn't a whole lot of...
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Operations
With the implementation services, the vendor went above and beyond to answer our questions and work...
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Relationship
In recent years, I haven't seen too much executive involvement. Previously, if an executive were in...
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Relationship, Product
We have more than one instance of Corepoint. We have one to work with our Epic EMR, and we also have...
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Operations, Product
I am severely biased because I have not worked with another interface engine before, but I would...
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Relationship
I would like to have a scheduled health check with Rhapsody. I know I can schedule those meetings,...
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Relationship
Rhapsody’s strength is that they have quick and good customer service for technical support. If we...
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Product
End users don't really see Corepoint. It is one of those things that lives in the background, but if...
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Relationship
I wouldn't hesitate to recommend Corepoint. Rhapsody is a good company, and I'm glad we work with...
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Relationship
I haven't worked with people higher up in the organization since Rhapsody took over.
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Operations, Product
The product is very easy to use. Once we get the basics, we can do just about anything with the...
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Relationship
Rhapsody's customer support has always been their biggest asset. They work with us until they get...
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Operations, Product
The best thing about Corepoint is that the testing is built into it, and the version management is...
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Relationship, Operations
I have gotten into Rhapsody’s user community to look for other people who might have had a problem,...
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Product
In Corepoint, when we create alerts and they trigger, we can have the system email or page us, but...
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Operations
We had some training by Rhapsody for web services, and it was very good. What I like about their...
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Operations, Product
Corepoint's ease of use is where it really shines. I can pick someone who knows very little about...
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Relationship, Product
Rhapsody hasn’t been proactive about some message size and database limits. In Corepoint, we were...
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Relationship
Rhapsody is really good at helping us out whenever we need it, and they will escalate. If the first...
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Relationship
Rhapsody is still our favorite company. That is one rare example where the original company was...
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Relationship, Operations
I don't doubt we could go up the chain of command if we needed to, but we haven't needed to lately....
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Culture
Some charges from Rhapsody have been more piecemeal. However, I will say that their flexibility has...
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Operations
It has been a while since I did the training from Rhapsody, but it was very good when I was in it....
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Product
There are some items, like the scheduling, that might be better off if they were simplified a bit. I...
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Relationship, Product
In some ways, Rhapsody is staying ahead of us with new technology, so I am pleased with that....
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Relationship
We used to have more interactions with our account manager. We felt like we had a pretty constant...
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Relationship, Value
Corepoint is incredibly critical to our financial and clinical priorities and path forward as an...
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Product
One thing I would like to see is the ability to push changes from the integrated development...
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Relationship, Product
If I were to make a choice again, I would absolutely go the same route with Corepoint. The support...
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Relationship, Value
We are very happy with Corepoint. We haven't had to reach out for support; we only need to reach out...
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Operations, Product
Corepoint is self-updated, so we update on our own time. I am a little behind on the updates on our...
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Culture, Operations
Rhapsody keeps their promises. I am not part of the contract process, so I don't know whether they...
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Value
The updates are included in the cost. Rhapsody is not charging us for doing any upgrades to their...
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Operations
Rhapsody has a great training program. They have a lot of capabilities. There is a lot that we don't...
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Loyalty
Corepoint is very much a critical application in our organization. We will still be maintaining some...
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Relationship
When we call Rhapsody’s support and they don't answer, every time, they call us back within an hour....
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Loyalty, Operations
The monitoring and log audits in Corepoint are excellent, and the system is just really easy to...
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Relationship
Regarding Rhapsody’s user community, I wish more people posted on the forums, but that isn't...
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Value
Corepoint is pretty cost effective compared to some of the other things that we have used in the...
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Operations
We were extremely satisfied with Rhapsody’s implementation services. Rhapsody offered to join us and...
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Relationship
Rhapsody has been great to work with as a company over the years. I think their support has been...
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Product
The biggest challenge with Corepoint is the fact that it can't handle very large size files. That is...
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Product
The biggest strength of Corepoint is its ease of use and the fact that it is very uniform. All the...
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Product
We haven't had any real changes in terms of technology. We have had to do new SOAP and REST APIs,...
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Value
Rhapsody can go one way or another with charging. We had to pay for action points, which are email...
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Operations
I am highly likely to recommend Corepoint. I have used a couple of other engines, and I like...
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Product
When the interface was Java based, there used to be a lot of colors, but now everything is green for...
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Relationship
We used to love the vendor’s support, but the quality has dropped off lately. They have a phone...
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Culture, Product
I will go on the record and say I'm not as satisfied with this solution as I was before, but that is...
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Relationship
Corepoint is extremely user friendly. We have done a lot of connections, and transitioning over to...
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Relationship
Earlier, we had an issue with Corepoint where there was a weird ASCII character that was causing...
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Operations, Product
Corepoint is very visual, and Rhapsody has made it very meat and potatoes. They don't make...
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Product
Corepoint is super intuitive, and we solve so many problems using this product. For example, we use...
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Relationship
Rhapsody is my goal standard for customer service. Rhapsody made changes to their support model, but...
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Operations, Product
There have been a lot of purchases. When we are coding, we have the ability to create classes of...
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Relationship, Product
My likelihood to recommend Corepoint is at the top of the scale. Whenever I talk to people in...
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Loyalty, Relationship
We have never had issues with Rhapsody's support. We have had good response times when there have...
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Relationship
Sometimes we get a first-tier support person who is new, and getting help from that person may take...
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Product
We haven't run into a lot of problems with the engine. We are not on the latest release, so we might...
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Product
The monitoring that comes with Corepoint is bar-none the best. There are incredibly powerful tools...
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Relationship
I like the availability of technical support when we need it at all hours of the day. I'm not always...
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Relationship, Product
I like the dependability and stability of the product. What makes the product so dependable is the...
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Product
There is only one thing I would like to see improved. The engine has a size limitation for HL7...
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Value
Based on history, the vendor avoids charging for every little thing. The only reason I'm hedging on...
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Loyalty, Relationship
Corepoint is part of my long-term plans without a doubt. I'm super happy with the product. I would...
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Culture, Value
Corepoint Health charges for every little thing, but they are very transparent in their billing....
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Relationship
Corepoint Health has been great at delivering new technology that has met our needs. However, there...
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Product, Value
Corepoint is worth every penny we spend. Corepoint absolutely works as promoted. Since integration...
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Relationship
The vendor's support is what I wish every vendor's support was, so Corepoint Health deserves a top...
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Relationship
Corepoint is user-friendly, and Rhapsody has great support. What is user-friendly about the system...
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Loyalty, Product, Value
We don't have many end users that use the product. Those that do use it understand it. If someone...
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Relationship
Corepoint is an integration engine, and Rhapsody was an integration engine, and the two systems are...
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Culture, Value
Rhapsody doesn’t charge us for every little thing. We just pay each year by licenses. We did...
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Operations, Product
The upgrade was great. The vendor worked around our schedule because the upgrade required downtime....
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Relationship
With Rhapsody's support, we put a ticket in and get a response back in a couple of hours. They are...
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Loyalty, Operations, Product
There are always enhancements that we are looking for, and I think if I went to the Rhapsody user...
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Relationship
I would definitely buy Corepoint again. Rhapsody's support is superb. The thing that is so...
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Relationship
Rhapsody's support services are better than the support services of any other vendors I have worked...
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Loyalty, Product
Our experience with Rhapsody has gone very positively. Our recent upgrade went very smoothly. We...
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Relationship, Operations
I wouldn't say Rhapsody is bad at being proactive. They know what version we are on, and they...
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Culture, Value
We aren't on the latest upgrade of Corepoint, so I don't know what features we would get with that....
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Operations
I guess we could consider Rhapsody showing us how to do things as training. Rhapsody’s first-line...
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Culture, Loyalty, Value
With a lot of companies, if we say we don't know how to do something, they say that is chargeable....
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Product
There are a few things that I would like to be able to run through Corepoint that there is not a...
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Culture
We had contracted with Rhapsody for some services that were only partially completed. They were...
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Relationship, Value
I would unequivocally recommend Corepoint. I am not expecting my overall satisfaction to waver....
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Operations
Training has been quite well with Rhapsody. It has been quite good over time. We have had no issues...
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Relationship
The last few times that we have had issues with Corepoint, it has taken a little longer than I would...
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Product
Our end users are really developers who are using Corepoint because it is truly a development...
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Product
Corepoint is great if someone doesn't have coders on their team, but it takes a long time to make...
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Operations
I didn't really get any training for Corepoint except for internal stuff. Rhapsody has training, but...
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Value
There are interface charges with Rhapsody. Every few interfaces, they charge us a certain amount....
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Relationship
Corepoint has a phone where I can call them anytime, even with development issues, and the...
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Product
I think the functionality to put our own code into Corepoint exists, but I don't use the C# thing...
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Relationship, Operations
In terms of being proactive, I would like Rhapsody to have an email and let us know what is going to...
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Culture, Value
Rhapsody does not charge for every little thing. They have group packages, but generally they charge...
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Relationship
Corepoint does everything that we need in an interface engine, and I can't imagine needing anything...
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Product
This product, combined with our PACS and speech recognition product, has become the lifeblood of my...
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Relationship, Product, Value
I would buy the solution over and over again. The fact that this product has been in operation for...
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Relationship
After we call Rhapsody, we get a follow-up communication that summarizes what the problem was and...
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Operations
The system's upgrades have been great because Rhapsody will get right in and take care of everything...
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Loyalty, Product
Corepoint is an integral part of what we do every day. I really like its ease of use. My...
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Product
Corepoint is a good application. The GUI, the API, and the way that the system structures how we...
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Relationship, Product
Rhapsody changed some things with how FTP works in Corepoint. They changed some logic. Big...
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Operations
Rhapsody had very good training. The initial training was a week long and very extensive, and I...
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Value
We are doing things that are unheard of in Corepoint, so we are leveraging it for every penny we can...
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Product, Value
Rhapsody has always been our best vendor, and Corepoint is a good product, but it is not as good as...
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Relationship, Operations
Rhapsody is real good about helping us with upgrades. If we have a problem, they will help us. If we...
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Relationship
The support from Rhapsody has been good. That support as well as their flexibility make Corepoint...
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Operations
I haven't had any training in a while from Rhapsody, but the information I can get from them from a...
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Relationship, Product
Corepoint is extremely useful and easy to use. We really haven't had any instances where Rhapsody...
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Loyalty, Relationship, Product
Rhapsody is probably not as proactive as I would like them to be, but I do know they have a lot of...
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Operations
Rhapsody has classes that users can attend, but they also have a webinar that goes over different...
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Loyalty, Operations
Rhapsody got rid of Java. That was good. They then implemented RESTful web services. We have used...
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Relationship
Rhapsody has continued their outstanding support. They are generally able to solve our problems, but...
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Loyalty
We definitely are due for an upgrade with Corepoint, but I typically don't like to take the new...
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Culture, Relationship
From a technical standpoint, we would absolutely buy Corepoint again. But with where Rhapsody is...
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Culture, Relationship
We have a new account manager with Rhapsody, and they are all about sales. My old account manager...
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Operations, Product
I love the product. One of its biggest strengths is that we can literally train anybody to use the...
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Relationship, Product
As far as things go with FHIR, Rhapsody does keep up in the healthcare industry. As new mandates or...
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Relationship, Value
Rhapsody works with us quite well. If we are thinking about adding additional technologies to our...
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Product
Doing any work in Corepoint’s engine to affect any logic is not so easy. Also, the product can't...
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Relationship, Product
Corepoint is flawless, and the monitoring is easy to figure out. When we compare Corepoint to other...
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Relationship
Rhapsody’s success is probably creating some challenges for them. They are growing rapidly and...
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Culture, Relationship
I don't know what Rhapsody’s vision is, but for us, it has worked out quite well. Also, their...
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Value
Corepoint is an expensive product, and that is no secret, so it could be a little less expensive....
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Operations
One sticking point that I have with Rhapsody is that the basic-level training that we used to have...
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Operations
We use a lot of Rhapsody’s online training documentation or things within the application itself. We...
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Relationship, Product
Corepoint has been a very stable product. Often, the upgrades introduce new functionality to make...
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Relationship, Product, Value
When we consider all Corepoint does and what an essential component of the infrastructure for the...
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Relationship
The vendor has a tech support line, and we call them when we are really stumped with something we...
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Relationship
The vendor is constantly striving to improve their product. They take feedback from all their end...
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Product
The product can do a lot more than what we use it for. Primarily, we use it for HL7 interfaces, and...
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Culture, Loyalty
What sold us on the product when we were evaluating products at the time was that Corepoint was by...
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Culture, Relationship
When Rhapsody purchased Corepoint, I was concerned that they were going to change the product,...
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Value
Corepoint is a pretty simple product to use to get people up to speed. It is reliable, and the UI...
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Relationship, Product
We haven't really had any struggles with Corepoint. Everything has been going well, and we haven't...
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Culture, Value
The biggest hurdle we have with Rhapsody is cost. Corepoint just had a price increase, and that...
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Value
Other vendors will act like their systems aren't expensive, and then once a customer is committed...
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Relationship, Operations
I feel like users have to be IT professionals to use Corepoint. Our people are not IT professionals,...
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Product
There are things that Corepoint can do, but we are behind in getting it upgraded, and if we did, we...
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Relationship
Corepoint is very stable, and we don’t have issues with the software. It runs like a well-oiled...
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Product
Corepoint is an outstanding product. It is a workhorse. It does what it is supposed to do and, knock...
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Relationship
With Corepoint, when we call the person we think is going to fix our problem, they answer the phone....
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Product
Corepoint is a good product. From my experience in the past couple of years, Corepoint has been...
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Relationship, Product
Corepoint seems to be able to work with the latest, greatest operating systems and everything. From...
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Relationship, Operations
My experience in terms of training has been that I can call Rhapsody’s support team and learn stuff...
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Relationship, Operations
We haven't really had to work with executives at this point, and that is probably a good sign. One...
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Value
Corepoint is pretty good at driving tangible outcomes. It is pretty versatile in making things work...
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Relationship
I would recommend Corepoint 100%. I haven't had any experience with customer service for a similar...
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Value
We could pay for Rhapsody’s web services, and they would meet our needs too, but we would have to...
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Culture, Value
Rhapsody does not charge any more than a normal vendor probably would. It seems like Rhapsody does...
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Operations, Value
I thought Rhapsody’s implementation services rated top of the scale. We didn't have to pay anything...
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Value
Corepoint is not exactly a cheap product to use, but our organization is not complaining about the...
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Product, Value
If someone were considering Corepoint, I would say that if they want an interface engine that is...
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Relationship, Operations
We have regular meetings with our Rhapsody representative who is very informative and helpful. We...
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Operations
For our first training, Rhapsody was on-site, and since then, all the training has been remote. The...
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Culture, Value
The fact that Rhapsody avoids charging for everything was the main selling point for us because our...
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Operations
Rhapsody did really well with our implementation. We were ahead of schedule for implementing...
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Relationship
The support from Rhapsody has been great. We have had all positive experiences. When we were going...
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Operations
The training from Rhapsody could have been a little better, but it was still pretty good. Their...
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Product
Corepoint is a night-and-day difference from our previous solution. It is newer technology. It is...
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Relationship, Operations, Product
When there are new products out, Rhapsody leaves it up to us to check their website and get the new...
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Product
Rhapsody is a newer company, and with that, there have been a couple of small issues. There was a...
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Loyalty, Product
Corepoint is so new that all the new technology is in there. It is ahead of everybody else, so the...
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Relationship
Some senior-level people from the vendor used to come on-site just to chitchat and get caught up on...
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Product
Any large healthcare system is going to have an interface engine like Corepoint, and that is just...
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Relationship
Rhapsody is an outstanding company, and they have a great product. They have met our needs and then...
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