Corepoint Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Product
There are a few things that I would like to be able to run through Corepoint that there is not a...
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Culture
We had contracted with Rhapsody for some services that were only partially completed. They were...
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Relationship, Value
I would unequivocally recommend Corepoint. I am not expecting my overall satisfaction to waver....
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Operations
Training has been quite well with Rhapsody. It has been quite good over time. We have had no issues...
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Relationship
The last few times that we have had issues with Corepoint, it has taken a little longer than I would...
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Product
Our end users are really developers who are using Corepoint because it is truly a development...
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Product
Corepoint is great if someone doesn't have coders on their team, but it takes a long time to make...
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Operations
I didn't really get any training for Corepoint except for internal stuff. Rhapsody has training, but...
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Value
There are interface charges with Rhapsody. Every few interfaces, they charge us a certain amount....
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Relationship
Corepoint has a phone where I can call them anytime, even with development issues, and the...
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Product
I think the functionality to put our own code into Corepoint exists, but I don't use the C# thing...
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Relationship, Operations
In terms of being proactive, I would like Rhapsody to have an email and let us know what is going to...
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Culture, Value
Rhapsody does not charge for every little thing. They have group packages, but generally they charge...
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Relationship
Corepoint does everything that we need in an interface engine, and I can't imagine needing anything...
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Product
This product, combined with our PACS and speech recognition product, has become the lifeblood of my...
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Relationship, Product, Value
I would buy the solution over and over again. The fact that this product has been in operation for...
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Relationship
After we call Rhapsody, we get a follow-up communication that summarizes what the problem was and...
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Operations
The system's upgrades have been great because Rhapsody will get right in and take care of everything...
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Loyalty, Product
Corepoint is an integral part of what we do every day. I really like its ease of use. My...
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Product
Corepoint is a good application. The GUI, the API, and the way that the system structures how we...
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Relationship, Product
Rhapsody changed some things with how FTP works in Corepoint. They changed some logic. Big...
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Operations
Rhapsody had very good training. The initial training was a week long and very extensive, and I...
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Value
We are doing things that are unheard of in Corepoint, so we are leveraging it for every penny we can...
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Product, Value
Rhapsody has always been our best vendor, and Corepoint is a good product, but it is not as good as...
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Relationship, Operations
Rhapsody is real good about helping us with upgrades. If we have a problem, they will help us. If we...
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Relationship
The support from Rhapsody has been good. That support as well as their flexibility make Corepoint...
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Operations
I haven't had any training in a while from Rhapsody, but the information I can get from them from a...
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Relationship, Product
Corepoint is extremely useful and easy to use. We really haven't had any instances where Rhapsody...
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Loyalty, Relationship, Product
Rhapsody is probably not as proactive as I would like them to be, but I do know they have a lot of...
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Operations
Rhapsody has classes that users can attend, but they also have a webinar that goes over different...
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Loyalty, Operations
Rhapsody got rid of Java. That was good. They then implemented RESTful web services. We have used...
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Relationship
Rhapsody has continued their outstanding support. They are generally able to solve our problems, but...
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Loyalty
We definitely are due for an upgrade with Corepoint, but I typically don't like to take the new...
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Culture, Relationship
From a technical standpoint, we would absolutely buy Corepoint again. But with where Rhapsody is...
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Culture, Relationship
We have a new account manager with Rhapsody, and they are all about sales. My old account manager...
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Operations, Product
I love the product. One of its biggest strengths is that we can literally train anybody to use the...
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Relationship, Product
As far as things go with FHIR, Rhapsody does keep up in the healthcare industry. As new mandates or...
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Relationship, Value
Rhapsody works with us quite well. If we are thinking about adding additional technologies to our...
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Product
Doing any work in Corepoint’s engine to affect any logic is not so easy. Also, the product can't...
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Relationship, Product
Corepoint is flawless, and the monitoring is easy to figure out. When we compare Corepoint to other...
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Relationship
Rhapsody’s success is probably creating some challenges for them. They are growing rapidly and...
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Culture, Relationship
I don't know what Rhapsody’s vision is, but for us, it has worked out quite well. Also, their...
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Value
Corepoint is an expensive product, and that is no secret, so it could be a little less expensive....
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Operations
One sticking point that I have with Rhapsody is that the basic-level training that we used to have...
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Operations
We use a lot of Rhapsody’s online training documentation or things within the application itself. We...
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Relationship, Product
Corepoint has been a very stable product. Often, the upgrades introduce new functionality to make...
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Relationship, Product, Value
When we consider all Corepoint does and what an essential component of the infrastructure for the...
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Relationship
The vendor has a tech support line, and we call them when we are really stumped with something we...
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Relationship
The vendor is constantly striving to improve their product. They take feedback from all their end...
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Product
The product can do a lot more than what we use it for. Primarily, we use it for HL7 interfaces, and...
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Culture, Loyalty
What sold us on the product when we were evaluating products at the time was that Corepoint was by...
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Culture, Relationship
When Rhapsody purchased Corepoint, I was concerned that they were going to change the product,...
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Value
Corepoint is a pretty simple product to use to get people up to speed. It is reliable, and the UI...
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Relationship, Product
We haven't really had any struggles with Corepoint. Everything has been going well, and we haven't...
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Culture, Value
The biggest hurdle we have with Rhapsody is cost. Corepoint just had a price increase, and that...
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Value
Other vendors will act like their systems aren't expensive, and then once a customer is committed...
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Relationship, Operations
I feel like users have to be IT professionals to use Corepoint. Our people are not IT professionals,...
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Product
There are things that Corepoint can do, but we are behind in getting it upgraded, and if we did, we...
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Relationship
Corepoint is very stable, and we don’t have issues with the software. It runs like a well-oiled...
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Product
Corepoint is an outstanding product. It is a workhorse. It does what it is supposed to do and, knock...
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Relationship
With Corepoint, when we call the person we think is going to fix our problem, they answer the phone....
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Product
Corepoint is a good product. From my experience in the past couple of years, Corepoint has been...
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Relationship, Product
Corepoint seems to be able to work with the latest, greatest operating systems and everything. From...
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Relationship, Operations
My experience in terms of training has been that I can call Rhapsody’s support team and learn stuff...
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Relationship, Operations
We haven't really had to work with executives at this point, and that is probably a good sign. One...
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Value
Corepoint is pretty good at driving tangible outcomes. It is pretty versatile in making things work...
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Relationship
I would recommend Corepoint 100%. I haven't had any experience with customer service for a similar...
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Value
We could pay for Rhapsody’s web services, and they would meet our needs too, but we would have to...
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Culture, Value
Rhapsody does not charge any more than a normal vendor probably would. It seems like Rhapsody does...
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Operations, Value
I thought Rhapsody’s implementation services rated top of the scale. We didn't have to pay anything...
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Value
Corepoint is not exactly a cheap product to use, but our organization is not complaining about the...
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Product, Value
If someone were considering Corepoint, I would say that if they want an interface engine that is...
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Relationship, Operations
We have regular meetings with our Rhapsody representative who is very informative and helpful. We...
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Operations
For our first training, Rhapsody was on-site, and since then, all the training has been remote. The...
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Culture, Value
The fact that Rhapsody avoids charging for everything was the main selling point for us because our...
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Operations
Rhapsody did really well with our implementation. We were ahead of schedule for implementing...
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Relationship
The support from Rhapsody has been great. We have had all positive experiences. When we were going...
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Operations
The training from Rhapsody could have been a little better, but it was still pretty good. Their...
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Product
Corepoint is a night-and-day difference from our previous solution. It is newer technology. It is...
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Relationship, Operations, Product
When there are new products out, Rhapsody leaves it up to us to check their website and get the new...
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Product
Rhapsody is a newer company, and with that, there have been a couple of small issues. There was a...
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Loyalty, Product
Corepoint is so new that all the new technology is in there. It is ahead of everybody else, so the...
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Relationship
Some senior-level people from the vendor used to come on-site just to chitchat and get caught up on...
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Product
Any large healthcare system is going to have an interface engine like Corepoint, and that is just...
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Relationship
Rhapsody is an outstanding company, and they have a great product. They have met our needs and then...
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Relationship, Operations
In the time that we have had Rhapsody, we have opened up a very low number of support tickets. We...
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Loyalty
We will replace Corepoint if Rhapsody forces everyone to move to the cloud. Rhapsody is pushing...
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Culture, Value
Rhapsody has gotten super granular. At this point, there is a cost tied to every little feature that...
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Relationship, Operations
The vendor has very friendly, knowledgeable, and responsible customer service people. I have never...
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Product
As far as the actual system goes, there is nothing wrong with that. Everything is working. Even...
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Relationship
Corepoint is one of those vendors that we can always count on. They are a phone call or an email...
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Relationship
Corepoint's support is the best. When we call on the vendor's support people, they involve whatever...
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Product
The system is easy to build, use, and troubleshoot.
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Loyalty
We need to go back to having CorePoint-only user groups.
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Relationship, Product
I would definitely want Rhapsody to reach out about any type of bug found on Corepoint with our...
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Relationship, Value
Rhapsody is very good about getting us to the right folks and solving problems very quickly....
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Operations
When we did training with Rhapsody, it was very effective. I like how easy Corepoint is to learn and...
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Product
I definitely like Rhapsody’s monitoring. Their monitoring and alerting are excellent. We can set up...
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Product
I would like it if the monitor would also have the ability for a sustained threshold. If we have an...
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Relationship
As a customer, it is very easy to work with Rhapsody’s customer service. It is always easy to get...
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Culture, Value
With Rhapsody, I don't believe we have ever had to pay any additional fees outside of our...
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Product
The good news with Corepoint is since we got it set up, it has just worked. We have been able to use...
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Operations
Rhapsody offers their training courses, and they offer a certificate of completion, but there is not...
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Relationship
Corepoint used to be its own organization. It was bought by Lyniate, who spun that off to Rhapsody....
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Culture, Value
The product is highly overpriced. The current pricing model is based on the number of connections...
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Loyalty
The vendor has designs to merge the product with Rhapsody and go to a cloud hosted model where they...
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Relationship
Rhapsody’s support team, when we do make contact, is efficient in getting our questions answered....
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Product
Corepoint support FHIR derivatives, but I would like to see the vendor offer those as support for...
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Relationship
I have worked on Corepoint for many years, and it is without question the best interface engine on...
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Product
We haven’t had any issues with Corepoint. Things are going pretty well. We actually haven't had to...
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Relationship
We have not had Rhapsody proactively reaching out to us like they used to, but that is due to some...
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Relationship
Rhapsody always delivers.
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Culture, Value
Rhapsody's add-ons are expensive. In the past, when we purchased add-ons to our product or...
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Relationship, Operations, Product
Corepoint is the only system that I have worked with. I have worked with peers who have worked with...
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Relationship, Product
Corepoint’s biggest strengths are reliability, support, and versatility. By far, Corepoint is the...
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Culture, Value
Rhapsody doesn't charge for every little item or new feature. I struggle to find anything that I...
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Relationship, Operations
I don’t really see any problems with Rhapsody keeping their promises. The support we get from them...
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Product
I like the ability to leverage Corepoint’s engine to customize our integration points. The tool is...
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Relationship, Product
I haven't had any substantial challenges with Rhapsody. The biggest challenge I have had with them...
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Loyalty, Relationship, Value
We would probably buy Corepoint if we could pick any solution we wanted. I don't really have any...
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Operations
We have upgraded Rhapsody a few times. The first upgrade was really smooth. However, during one of...
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Operations, Product
If I were trained on Corepoint, I would probably rate its ease of use higher. The system is great...
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Relationship
Rhapsody's support people are super relatable. They will try to explain things to us along the way,...
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Relationship, Value
Rhapsody has spent a lot of time on their user interface. Corepoint is reasonably priced and worth it....
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Operations
We like the vendor's implementation services and support services. The vendor's people are available...
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Relationship
The vendor could improve on their involvement by giving us higher touchpoints. Also, as far as...
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Relationship, Product
I can't think of any need Corepoint doesn't meet. Rhapsody has been staying current with new HL7...
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Relationship
With Corepoint, we don't have a lot of experience with their executive involvement because we have...
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Operations, Product, Value
I would definitely recommend Corepoint. The product itself has an intuitive and user-friendly...
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Relationship
We have a good relationship with our account manager. And the support from Rhapsody has been top...
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Culture, Value
Rhapsody has supported us in situations where we needed licensing to carry us over for a period....
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Loyalty, Product
The one thing that can be a challenge with Rhapsody pushing to offer a managed file transfer product...
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Relationship
In general, I have nothing but praise for Rhapsody, especially their technical support. When I need...
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Relationship
There are times when I have to ask questions and poke around for advice, and I always get...
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Relationship
While working with people at Corepoint, I haven't had a ton of examples of executive involvement....
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Operations
I know there are things we are going to need more of over time, and that is one of the reasons why I...
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Relationship, Value
We simply could not have done what we wanted to do without the Corepoint interface engines. I also...
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Product
The ease of use and integration have been very solid throughout our whole experience with Corepoint....
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Relationship, Product
Corepoint is very reliable. It seems to be well engineered. We have very few problems, and none of...
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Relationship
Rhapsody’s support team is always dependable and responsive. Most of the time, we speak to someone...
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Relationship
From an organizational perspective, Rhapsody is responsive and responsible for the answers they...
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Culture, Relationship
My Rhapsody account executive can't make a decision themselves. We have to get other people...
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Product
Corepoint is almost a black box. It is a toaster. We plug it in, and it works. A recent upgrade is a...
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Culture, Relationship
I was worried when it was announced that Rhapsody and Corepoint were merging. The vendor said they...
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Loyalty, Product
Pretty much everything Rhapsody does drives my satisfaction. If all of my solutions operated the way...
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Culture, Value
The only challenge we have with the vendor is a scaling challenge. We are a smaller shop, and we...
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Loyalty
I would tell someone that they would have to be a moron to not go with Rhapsody's system. I have...
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Operations, Product
The big thing about the product is its ease of use. As long as someone has a little programming...
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Relationship
The product continues to meet our needs as different things come up. When we run into issues, like...
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Culture, Operations
The vendor keeps most of their promises in terms of software licenses and things like that. The only...
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Culture
The vendor was open to having discussions and letting us know that there are different pricing...
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Product
I am not a fan of the product's alert system. The system is functional, but it can be hard to get...
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Relationship
We recently went through a server migration upgrade. The vendor was absolutely excellent. One of my...
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Relationship, Product
Goals change with organizations over time, and there are some areas where Rhapsody wants to be...
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Relationship
Corepoint is a quality product that is user friendly and developer friendly. Rhapsody’s customer...
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Loyalty, Value
I believe that Rhapsody has everything we could want to meet our needs. But just like with every...
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Product
Corepoint is very intuitive. I think we are pretty self-sufficient. That lends itself to how good...
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Culture, Relationship, Value
We can definitely reach out to Rhapsody, but we haven't needed to. We have a different relationship...
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Relationship
Rhapsody has kept all of their promises in terms of the things we have asked them to do. However, we...
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Product
The system's biggest strength is the fact that it stays up. It is able to handle the volume that we...
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Culture, Value
The one issue I have with the system is its cost. Rhapsody seems to price their system around making...
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Product
There are a lot of web functionalities that aren't part of Corepoint yet. We are in a world that is...
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Relationship, Operations
I would like the vendor to help us better understand what the system's releases would give our...
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Culture
Rhapsody is transparent with how they bill. We buy connections that are sold in a batch of a certain...
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Operations
We recently had an upgrade that went well. We had some problems initially that we discovered in the...
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Loyalty, Product
There could be more buyer integration for the FHIR tool. Technically, it is a different product than...
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Relationship
We have never had to escalate anything, and that is an indication that the people we work with at...
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Loyalty, Product
I'm a huge fan of the product because I came from an organization where we had no interface engine....
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Loyalty, Operations, Product
Corepoint has a very intuitive development environment. It does everything we need it to do and even...
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Relationship
Rhapsody’s support is phenomenal. They have the best support for any product that we have. If we...
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Product
Overall, the stability and reliability of Corepoint is almost top notch. We face a few issues, but...
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Product
Corepoint needs to integrate better with other systems, databases, and message buses. We need more...
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Relationship
Corepoint is one of the easiest solutions to use, and the support from Rhapsody is also top notch....
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Relationship
In general, Rhapsody is in reactive mode. I can’t say that they are proactive because they don’t set...
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Relationship
We don't have a lot of problems with the reliability of Corepoint itself. There are issues with...
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Relationship
I have worked with places that had proactive support, and I don't believe Rhapsody has a mechanism...
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Product
We are very happy with the quality and the operation of Corepoint. It is solving the problems that...
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Relationship, Operations
Corepoint has gone through some changes where they have been purchased and merged with. The only...
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Product
We love Corepoint. It is very user friendly. I have been using it for years. It has been through a...
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Product
Corepoint is not super easy, but the other tools I have used have been worse. The system consists of...
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Value
Of all the things I have used, Corepoint is the best, so I would say it is worth the money, but I...
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Operations
Rhapsody should have more training. They have levels one, two, and three, and they have a monthly...
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Loyalty, Product
We have no issues with the functionality of the product for how well it meets all our needs. It does...
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Relationship
In the beginning, Rhapsody was a lot smaller, so there was a smaller client base, and we got...
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Relationship
I have no complaints about the executive involvement. Since COVID-19, everything has changed a bit....
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Culture, Value
Rhapsody avoids charging us for every little thing. That is great. I have worked with other vendors...
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Loyalty, Product
I love how responsive and user friendly the system is. Navigating it is a breeze. Everything is very...
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Culture, Product
One good thing about Corepoint is that it has everything that we need. There are other products that...
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Relationship
Rhapsody's customer support people are fantastic. When we call them, we can get ahold of a...
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Loyalty, Relationship, Product
Rhapsody is doing a good job of keeping up with the industry and the future of EDI. That makes us...
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Relationship
Rhapsody is really pretty great to work with. Their support is very advanced. We have an account...
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Value
Rhapsody has a reasonable price model, and especially for their FTP, it is a really competitive...
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Operations
Rhapsody’s training is excellent. Their class is well organized. The vendor answers questions, and...
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Relationship, Product
Rhapsody could improve their trusted third party management, key management, and everything else...
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Product
I genuinely love Corepoint. I have yet to have any issues with the software outside of user error....
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Relationship, Operations
Rhapsody’s support team is pretty much second to none. The support people are all very quick and...
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Culture, Value
Rhapsody is transparent about what they charge for. It is not like they are charging for every phone...
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Operations, Product
The only gripe that I have with Rhapsody is that the upgrade process is a little more involved, but...
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Operations
There are a few things in Corepoint that are a little convoluted but that I would maybe understand...
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Relationship, Operations
Rhapsody is constantly improving Corepoint, and they do have regular calls, kind of like webinars,...
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Relationship
We switched account representatives from Rhapsody, and there has been virtually no communication....
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Relationship, Product
We have no problems with providing reference calls for Rhapsody.
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Relationship, Product
Corepoint is a very high-quality product. It is easy to use, stable, and simple. We like that it is...
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Loyalty, Relationship
We would like more communication from the vendor about where they are and where they are going....
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Relationship
The reactive support we get from the vendor is very good. We can quickly speak to a human. We don't...
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Loyalty, Product
Corepoint is a stable product, and because Rhapsody now owns two integration engines, I think this...
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Relationship, Value
Rhapsody’s support team has never failed us. I have worked with other vendors who charge customers...
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Product
Corepoint’s engine just runs. We have it on a pretty beefy server, but it just runs and runs. We...
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