Corepoint Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Relationship, Product
Corepoint is very reliable. We really don’t ever have any issues with the interface engine. Being at...
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Relationship
Rhapsody is very good at communication, even at the upper level. Their support is very good, and...
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Product
Corepoint is the circulatory system of our data flows. It is a very customizable integration engine...
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Relationship
Rhapsody has a very good support model, and they get back to us within a day.
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Relationship
When I need support, I just call the vendor. I guess I haven't ever logged a support case. They have...
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Relationship
If I had to nitpick something, it would be that the vendor should have something like a suggestion...
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Relationship, Product
Rhapsody seems to stay pretty current with new technologies and the way the IT environment runs....
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Operations
We learned recently when we had some new people start that the vendor no longer offers in-person or...
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Culture, Value
Everything has been pretty transparent with charges. Rhapsody gives us a quick turnaround on any...
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Relationship, Product
I like Corepoint because of how easy it is to use and how great it is to work with Rhapsody's...
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Product
Being able to use web services with Corepoint might be helpful, regardless of whether we are just...
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Product
I'm not a fan of the alert system as it currently stands in Corepoint. When we create our...
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Culture, Relationship
We talk with Rhapsody a few times a year, and they not only make sure to advertise some of the newer...
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Loyalty, Product
There are a couple of new features for Corepoint that I'm looking forward to getting into our test...
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Culture, Value
We are extremely satisfied with getting our money’s worth from Corepoint. A couple of years ago,...
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Relationship
I have recommended Corepoint before. I'm realistic. I'm not saying that nothing is wrong with it or...
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Relationship, Operations
A few years ago, our leaders wanted some metrics to compare the engine between locations. For some...
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Product
I definitely would buy Corepoint again. When I have new teammates start, they get up to speed pretty...
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Relationship, Operations
Rhapsody has some interfaces set up for us already that we can use and learn from. I had a query...
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Relationship, Product
Corepoint is a solid product. However, I haven't seen much development or innovation from Rhapsody,...
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Product
Corepoint is a simple product. It does what we need it to do, and I like how it feels.
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Operations
We wish the support model or subscription would include some type of training for personnel turnover....
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Operations, Value
Rhapsody could do more online courses at a reasonable cost. Training online is easier because I work...
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Relationship
Rhapsody’s support people always answer the phone; they always respond. They find the root cause of...
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Product
With tools like Mirth Connect, there is a lot of build-it-oneself stuff. That tool is extremely...
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Relationship
Technically, Rhapsody has a redundant platform called Assured Availability, and it has been buggy. I...
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Relationship, Product
Rhapsody needs to look at the different scales of customers. They deal with a lot of larger health...
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Loyalty, Value
We don't have any issue with the functionality of Corepoint, but we are going to market because of...
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Relationship, Product
Corepoint supports FHIR and web services for APIs. It manages all of those things. For FHIR and...
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Operations
Rhapsody has training for each module. If someone wants to learn HL7, FHIR, or web services,...
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Operations, Product
Rhapsody could have just been an HL7 company, but when FHIR came along, they became the best FHIR...
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Value
Rhapsody's charges aren't cryptic at all. We know exactly what we are paying for every module, and...
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Relationship, Value
Rhapsody has the best support of any IT company that I am aware of right now, including Microsoft....
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Loyalty, Value
Corepoint is a good solution, and it will continue to get better and better. Corepoint runs like a...
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Loyalty
We are hoping to continue using Corepoint into the future. When we migrated from a previous...
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Product
We did an upgrade to a newer version, but there was nothing extremely big that changed with that...
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Relationship
The support used to be solid, and it is still quite good, but after the acquisition by Rhapsody, I...
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Relationship
The vendor used to make a lot of requests for feedback. If we were at a conference, we could have...
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Relationship
We had a service outage where the main configuration service on our production server went down for...
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Relationship, Operations
The community that we once felt among Corepoint users was stronger before. We used to have regular...
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Operations
It has been a number of years since I did Rhapsody's training, but the thoroughness and practicality...
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Product
There are a few items that could improve with the user experience or the user interface. Those items...
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Loyalty, Relationship
I know the vendor is doing some testing with their own AI to be able to do at least some...
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Loyalty, Relationship, Product
I do still hear of some innovations happening. We have been reassured lots of times that innovation...
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Product
I think it would be interesting if Rhapsody were a little more of a direct competitor with Progress...
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Culture
I get a little worried sometimes with the vendor running both the Rhapsody solution and the...
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Product
I really like that the testing is totally embedded into the application. I can test every line as I...
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Relationship, Product
Overall, Corepoint is a great product, especially for people who don’t come from a strong...
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Product
Corepoint has done everything we need it to, and I’m sure there are still more pieces we could...
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Loyalty, Product
It doesn’t seem like the vendor is coming out with as many versions as they used to. I believe I...
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Product
The version control and testing are definitely things I haven’t seen elsewhere. The ease of...
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Product
We have connected the solution to databases, pulled and stored data, retriggered processes via SQL...
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Relationship
The support has been good. When we call with a problem, Rhapsody helps us right away.
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Value
We have had some issues with the increases in Rhapsody's maintenance fees. They have ranged over a...
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Operations
I have been to training, though it has been a while. Rhapsody has some very good examples to walk...
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Relationship
Rhapsody's support is email based. The vendor is quick to respond, and we have always had good...
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Product, Value
Corepoint has met our needs out of the box. We haven't done any customizations or needed the vendor...
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Operations
I felt like it was easy to follow along with Rhapsody's training and get the information we needed....
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Operations
Rhapsody has made improvements with the training program. It is great. We used to have online...
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Relationship
Rhapsody has customer service and support that I hold every vendor accountable to. They are that...
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Relationship, Product
Rhapsody needs to keep doing what they are doing and looking for opportunities. They should keep...
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Value
When I look at our charges every year and true up our costs, connections, and everything, how could...
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Product
As Rhapsody has grown, they have melded some of their products together. I would like to see more of...
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Loyalty, Relationship
Corepoint's newer versions are incorporating AI. We are super excited to be able to move up to that....
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Culture, Relationship
Rhapsody listens to us as a consumer of their products and clearly listens to what their support...
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Loyalty
Nobody has been able to touch everything I love about Corepoint. So in my book, Corepoint is part of...
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Operations
Rhapsody recently merged with Corepoint, so my training experience has been more with Corepoint than...
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Loyalty, Product
There has never been anything we have come across that Corepoint has not been able to do. We have...
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Relationship
The Rhapsody resource I work with is very good. There are enough documentation files and available...
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Product
We love Corepoint. I hear nothing but good things about it, and I love building in it. My favorite...
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Relationship
Rhapsody’s support team is phenomenal. The account executive is always great. I have never, in my...
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Operations
I had to go through training for Corepoint, and it was overwhelming because I had never done...
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Relationship
My boss mentioned that we were quite a bit behind on the versions of Corepoint. I think there was a...
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Product
Corepoint is a flexible product. It is fairly easy to maintain and manage, and it is very powerful....
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Operations
Rhapsody’s training courses provide an excellent basis for anybody to start using Corepoint.
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Operations
We don't have to do a lot of training for Corepoint because we don't have to deal with the solution...
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Value
Corepoint is not terribly expensive. I have seen more expensive things.
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Relationship
We have outstanding support from Rhapsody. We have one contact that we deal with a lot, and they are...
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Product
We are on the old server, and it meets our needs, but regarding security stuff, we should be off the...
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Operations
I would like to ask Rhapsody to improve their training. To me, it looked Rhapsody had changed their...
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Product
I love the product. I am very pro Corepoint. The system either clicks with people or it doesn't. I...
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Relationship
If I call Rhapsody for support, things will typically get resolved with that call. Sometimes, if I...
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Relationship
We have had to solve a couple of really difficult problems. There have also been cases where we have...
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Relationship, Operations
Rhapsody has user groups and really good online resources. The only thing that could improve would...
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Relationship
My experience with the product has been nothing short of fantastic. Occasionally, I will get...
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Relationship
Rhapsody has done an incredible job. We are thrilled with their support and their upgrades for...
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Operations
We did the vendor's training course for Corepoint a while ago, and it could have been a little...
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Product, Value
I like that Corepoint works. It is reasonably priced. Rhapsody keeps up with features. As all the...
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Relationship
I don't know whether it is because of our periodic business reviews, but Rhapsody seems very easy to...
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Operations, Product
With this technology, we build interfaces between things, and we control one end, and a vendor...
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Loyalty, Product
We are in an interesting situation with integration engines because every Epic customer has to have...
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Operations, Product
Rhapsody’s training has gotten a little lackluster lately. Especially in this day and age, the...
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Relationship
Rhapsody has always been really responsive whenever we call the tech support team. They are super...
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Relationship
Rhapsody doesn't reach out too much. I don't know if that is because they just don't run into issues...
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Loyalty
Corepoint has been really great, honestly. I love the Corepoint system. I have minimal complaints...
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Product
Rhapsody could do a better job at facilitating upgrades. I can't say that I have ever been told that...
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Relationship, Product
I have never had an issue with Corepoint not having a feature that we want, and the tool is easy to...
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Relationship
Our relationship with Rhapsody is very good. They are helpful and quick to answer.
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Product
Corepoint is user-friendly and flexible. It is intuitive. It is kind of like the Disney World of...
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Relationship, Product
Rhapsody has been very consistent in product performance and delivery. Their upgrades do exactly...
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Operations
We don't need training from Rhapsody too much, but we do send new staff to their training, and it is...
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Culture, Relationship
We have a support contract with Rhapsody, but we rarely need to use it since our team is well...
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Relationship, Product
Rhapsody is a little more reactionary than they used to be, but they are still pretty darn good. I...
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Product
Corepoint offers more than we currently use simply because we are not ready or staffed to take full...
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Product
Corepoint is our interface engine that handles data exchanges. It receives HL7 data, orders, and...
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Relationship
Rhapsody’s support team is the best support team that anyone could get anywhere. The team members...
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Relationship, Product
Corepoint does everything that we need an HL7 integration engine to do. It does stuff in a way that...
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Operations
We didn't need any training for Corepoint for a while. Normally, when Rhapsody calls, they will show...
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Product
Corepoint is like a car. I would recommend it to everyone. The system is beautiful. It is easy to...
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Culture, Value
Rhapsody does a nice job when it comes to charging. They have started bundling licensing and support...
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Operations, Value
There are three levels of training and certification for Corepoint. The first one is a piece of...
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Operations, Product
Corepoint is reliable and steady. There are not a lot of upgrades or changes. We can kind of set...
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Relationship
We have not been happy with the support from Rhapsody lately. We have had Corepoint for a long time....
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Product
Corepoint does everything we need it to do, but there are some things we wish we could change. For...
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Relationship, Operations
Rhapsody does send out emails, but a lot of the proactive stuff is on their website, so we have to...
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Value
We bought a package of embedded email action points from Rhapsody. When we get a message and process...
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Relationship
We are really happy with Rhapsody. They have been consistent. We have been satisfied with their...
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Relationship, Product
We have been having issues with the solution's pool service that has to be restarted on the server....
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Operations
Rhapsody has three levels of training, but once we get trained, there is not much else. They have...
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Loyalty, Operations, Product
I have used other integration engines before, and Corepoint is the one I like the best. It is easy...
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Value
Corepoint's cost is one of its biggest benefits. We are able to rinse and repeat and probably get...
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Product
We haven't done a recent upgrade for Corepoint, and we haven't implemented anything new in several...
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Relationship
Rhapsody has added a few more layers of insulation to their executive involvement. We get emails...
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Loyalty
The things that are boosting Rhapsody's score are the quality of the software and the product...
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Relationship
Rhapsody is a very hands-off vendor. We used to have account managers who understood the product and...
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Value
I have really seen a shift with Rhapsody in the last couple of months, and I am quite displeased...
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Relationship, Product
Corepoint, by definition, is an integration engine, so it integrates well. I have nothing bad to say...
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Relationship
Rhapsody doesn't charge us for their support, and that support is top notch. The vendor's support...
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Product
With Corepoint, we would like containerization for deployments.
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Relationship, Product
Corepoint is beginner friendly for those who don't have the strongest coding skills. If someone just...
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Loyalty
Corepoint does what it is supposed to do. It handles all of our legacy data. If things change within...
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Relationship
One strength of Rhapsody is that if we have something come up or if we don't know what is going on,...
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Culture, Relationship
With Rhapsody, I would like to know things that might be coming down the road, such as what they are...
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Product
The biggest strength of Corepoint is that usually once stuff is set up, it just runs. Unless there...
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Loyalty, Product
Since Rhapsody and Corepoint merged, I believe they are taking the Rhapsody interface engine to the...
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Relationship, Operations
Rhapsody used to have a user page. We used to get emails from users with questions and solutions....
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Relationship
Rhapsody has always said that they don't charge for help. A lot of corporations will do that when we...
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Operations
We don't really get training from Rhapsody right now. We are pretty self-sufficient. Rhapsody...
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Value
Corepoint meets our integration goals for what we have purchased. If we wanted to, we could pay more...
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Product
The ease of the configuration tool when it comes to building interfaces with Corepoint makes our...
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Loyalty, Product
Corepoint pretty much fits all of our needs. The business strategy at our organization has been to...
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Relationship
Rhapsody is my favorite vendor. I would absolutely buy Corepoint again. I have no question about...
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Operations
Rhapsody’s implementation services are second to none. They are just fabulous. We aren't doing easy...
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Value
Rhapsody gets their money, but they need to make money, so that is okay. I have not been hit with...
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Operations
Rhapsody is an expert in the HL7 industry. They have a great deal of training available, depending...
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Product, Value
Corepoint is predictable, reliable, and fast. It processes hundreds of thousands of HL7 messages a...
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Product
Corepoint just works. We would be dead in the water without the things Corepoint lets us do. It is a...
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Loyalty, Relationship
We have had a consistent experience with Rhapsody. Their customer support is outstanding. They even...
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Relationship, Operations
Rhapsody is always willing to help us. They hold regular webinars to talk about new features, how to...
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Culture, Product, Value
Rhapsody is very straightforward with their charges. Corepoint is awesome. I love it. I have yet to...
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Product
Corepoint has more functionalities than we are using, but we don't need anything more than we have....
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Operations
I am an end user of Corepoint. I love the system. I have people who look at its dashboards and...
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Relationship, Value
We mostly use Corepoint as a pass-through interface so that we can tweak things. If we need extra...
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Operations
I haven't really needed any training for Corepoint. I have always received hands-on training with an...
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Operations
Anytime I have contacted Rhapsody for help with an upgrade or something, they have gotten right back...
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Relationship, Product
I have never had a problem with the interoperability in this solution. It integrates very well and...
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Product, Value
When Rhapsody comes out with upgrades and stuff, they add a lot of technology, but it doesn't...
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Relationship
I have always had very good luck with Rhapsody’s support. Also, their service has always been good...
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Culture, Value
For the most part, Rhapsody avoids charging for every little thing, but if we want web services or...
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Relationship
We try to use the same engineer at Rhapsody all the time because that individual knows our system...
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Relationship
Rhapsody could improve their response time. I hate to say that because they are very responsive, but...
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Product
Corepoint is light-years ahead of their competitors. They have a lot of cool stuff out there that...
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Operations, Value
Corepoint is brand new and built on new technology, and people are scared of change. People used...
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Operations, Product
A lot of functionality is available within the vendor's own native setup. The system doesn't have to...
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Product
The best thing is that Corepoint is written on new technology, so it is web based and runs on a SQL...
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Relationship
In terms of the vendor's support people, we call them, and an engineer picks up the phone...
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Relationship
Rhapsody doesn’t normally have issues. They had an issue one time, and they got back to us slower...
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Culture, Loyalty, Operations
During the implementation phase, the vendor was responsive, and they involved the right resources...
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Relationship
I can get ahold of the executives without any problems if I need something. They email us and ask...
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Product
With our previous system, we had some issues with volume even though we were up to specifications,...
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Product
There are a couple of things I wish Rhapsody did that they don’t do. We can't integrate and read...
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Product
I want the vendor to improve on the flexibility of leveraging a cloud solution. My wish list is to...
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Value
The vendor excels at their engine work. The caveat is that they aren't interested in a development...
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Product
There are little things that could be improved in Corepoint, like when we go into annotation sets....
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Product
What sets Corepoint apart is that we can bring in new people, train them, and maintain engines that...
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Relationship, Operations
We just hired a couple of new people, and they are learning Corepoint. That process is very...
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Product
Corepoint is a great interface engine. It provides granular solutions to complex problems and also...
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Relationship
Corepoint is a deceptively simple product. It doesn't require extremely high-skilled analysts to...
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Operations, Product
The upgrades for Corepoint are a bit involved, but that is just the nature of the beast. On a recent...
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Operations, Product
Rhapsody is one of the best vendors I have worked with. I like Corepoint's user-friendliness and its...
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Value
Rhapsody is getting a little greedy. I had a colleague reach out to them, and the prices Rhapsody...
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Relationship, Operations, Product
Rhapsody does regular releases, so they are pretty proactive in that regard. The vendor's system is...
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Relationship
We email Rhapsody's support about any enhancement requests, but I don't know how effective that is....
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Relationship, Product
Corepoint is much better than our previous solution when it comes to stability. Corepoint is also...
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Culture, Value
Rhapsody's prices seem about right. I have no complaints about the charges from Corepoint.
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Operations
Rhapsody provides ongoing training, and the initial training that we received was pretty solid....
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Product
We have to log on to the server to configure things in Corepoint. If Rhapsody had an integrated...
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Relationship
Rhapsody communicates with us and gives us assistance with upgrades and licensing needs. They are...
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Relationship
Rhapsody’s customer support team is still great, but it used to be just slightly better. We can tell...
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Relationship, Product
Dave Shaver started Corepoint, but he is not working with the vendor anymore; he retired. The merger...
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Operations
We haven't had to do a lot of ongoing training with Rhapsody, but when we need them, they are there....
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Culture
What we pay for with Corepoint is very clearly outlined by line items. We pay for each little thing,...
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Product
Previously, Corepoint was one of the best-designed systems that I had worked with. Its Assured...
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Relationship, Operations
Rhapsody’s staff members that I have interacted with are polite and patient, and that is great these...
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Relationship, Product
My wish-list items for Corepoint are pretty granular and have to do with the IDE. There is very...
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Product
Corepoint’s upgrades are going down and getting stale pretty quickly. Corepoint’s features are not...
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Relationship
I used to rate Rhapsody’s support very high, and I think in the last couple of years, it has gone...
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Relationship
There is no proactive service. We are spending a substantial amount of money a year on support fees,...
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Operations, Value
I have not taken any training from Rhapsody in the last several years because it is cost...
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Culture, Value
Rhapsody is spending an awful lot of effort on promoting their EMPIs and other things that they want...
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Loyalty, Product
Rhapsody is going to continue to make small improvements to Corepoint. Corepoint is still very good...
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Loyalty, Relationship
Overall, Rhapsody is keeping their product current, as they promised to do. One of the big concerns...
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Relationship, Product
In the past, I have rated the product very high. However, I'm seeing more errors and glitches in...
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Value
I would not buy Corepoint again because it is cost prohibitive. We are nickel-and-dimed, so we pay...
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Product, Value
The main thing we like about Corepoint is that it just works. We don't have to think about it a lot....
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Relationship
The vendor’s support is excellent. I wasn't quite sure how to accomplish something in Corepoint. I...
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Product
I do not like the way that the vendor has their alerts set up. If we set our own alerts, we would...
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Culture, Relationship
When it comes to being proactive, the vendor is pretty good, but there isn't a whole lot of...
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Operations
With the implementation services, the vendor went above and beyond to answer our questions and work...
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Relationship
In recent years, I haven't seen too much executive involvement. Previously, if an executive were in...
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Relationship, Product
We have more than one instance of Corepoint. We have one to work with our Epic EMR, and we also have...
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Operations, Product
I am severely biased because I have not worked with another interface engine before, but I would...
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Relationship
I would like to have a scheduled health check with Rhapsody. I know I can schedule those meetings,...
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Relationship
Rhapsody’s strength is that they have quick and good customer service for technical support. If we...
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Product
End users don't really see Corepoint. It is one of those things that lives in the background, but if...
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Relationship
I wouldn't hesitate to recommend Corepoint. Rhapsody is a good company, and I'm glad we work with...
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Commentary Summary
Comment Type Breakout