Corepoint
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Culture, Value
Rhapsody does not charge for the engine itself; they just charge for the licenses. That is their...
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Loyalty
We run mostly everything through Corepoint. We have had no issues of not being able to achieve...
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Operations
We really enjoy Rhapsody's training. The online classes are really engaging, and the vendor has...
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Product
The development framework that Rhapsody provides can be limited at times, so it would be nice to be...
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Relationship
Rhapsody’s customer support team is like a partner to us. They jump in on any problem we have, and...
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Relationship
We would like to have a cadence communicated with us by the vendor. We get emails every couple of...
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Product
Corepoint does what it is supposed to do with the legacy stuff, but the vendor hasn't innovated and...
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Product
Corepoint is a good product if organizations need easy integration, but for big organizations, we...
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Operations
Rhapsody has different levels of training that we go through, and we have to pay for each one for...
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Product, Value
With Corepoint, we have to do a lot of custom work. We have to get in there and massage some of the...
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Product
Corepoint uses newer technologies, and it comes with built-in Git integration. We had to build...
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Relationship
We absolutely love Corepoint. It is very easy to use, and it rarely breaks. If it does break,...
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Operations, Product
Corepoint's upgrades are usually very easy. There was one upgrade where the vendor had a few...
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Value
Corepoint is relatively inexpensive, and it is really easy to program. Other programs can probably...
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Operations
Corepoint's training is pretty much all online. When we first started, the vendor would give us...
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Loyalty, Product
It is very easy for analysts to get into the system and send messages and things like that. That is...
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Relationship, Product
The vendor's support is unmatched, not only when compared to other integration vendors that we have...
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Loyalty
The one question I have with the vendor is about their foreseeable future. The vendor has recently...
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Operations
I haven't had to do training in quite some time, and the training that I do is more self-training....
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Loyalty, Relationship, Product
Rhapsody supports all of our integration needs that we can support with our other vendors and our...
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Operations, Value
With upgrades, Rhapsody will handhold and help us do the upgrade at no cost. I don't know very many...
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Product
What makes the product easy to use is there is not a lot of programming. There are not a lot of...
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Relationship
When there has been a major issue, Rhapsody has been proactive. They are working toward implementing...
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Relationship
I don't normally work with anybody but the support team. In the past, talking to executives wasn't a...
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Relationship
So far, even though Corepoint has merged with Rhapsody and is now a larger company, they still are...
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Relationship, Value
I hope Rhapsody doesn’t get to be too big for their britches. While getting support, I don't want to...
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Relationship
I have never in my life used a product with better service and support than Corepoint. When we call...
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Loyalty, Relationship
The only thing I want to know is that Lyniate is not going to retire Corepoint in favor of Rhapsody....
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Relationship
I have always had exceptional service with Rhapsody; their support is always great. I love the tools...
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Loyalty, Product
There are some things with Corepoint that don't work quite as well as I thought they would. There...
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Relationship, Operations, Product
Rhapsody tells me about upgrades and such. I know where to look for if things like Windows updates...
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Relationship, Product
I have had everything I have needed with Corepoint. It gives us the ability to do testing in all our...
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Relationship
Whenever we need to address something with Rhapsody's support team, they are usually there and...
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Product
Corepoint is straightforward in terms of what we can do with our version of the product. It is a...
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Product
People call me a magician, but that is not true. The product is just much better than the tool we...
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Operations, Product, Value
Corepoint was easy to implement. We can develop the test interface for Corepoint faster than for...
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Value
Corepoint does not charge us for every cost. They charge us if we engage in professional support or...
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Relationship
With all of the name changes, mergers, and acquisitions, I don't know exactly what Rhapsody is going...
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Relationship
I have never been dissatisfied with Rhapsody’s support team. The best thing is that I have never...
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Relationship
The vendor has been good to work with so far. We will see if that holds since they merged with...
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Operations
When we did the training, it was excellent. The instructors were well versed in the application and...
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Value
I would absolutely purchase Corepoint again. Corepoint is highly functional for what we do. It saves...
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Relationship, Value
Corepoint has connection-based pricing. The more we use it, the more we pay. But that makes sense....
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Operations, Product
Corepoint upgrades are very easy. Corepoint is the best integration engine I have worked with.
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Relationship, Product
Rhapsody tried to implement something for the meaningful use initiative a few years ago that didn't...
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Relationship
We have had to reach out to only our Corepoint account representative, and they have been very...
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Product
I have talked to people about Corepoint a few times because I like it so much. If someone were...
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Relationship, Value
Corepoint has always been great, but Rhapsody’s last two upgrades for the product have dinged us....
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Operations
Rhapsody always knocks implementations out of the park. Rhapsody’s training was really good. They...
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Product
We are not that complicated with Corepoint, but it does what it should. And it is more than enough...
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Product
Integration is the whole business with Corepoint, and there is nothing we haven't been able to do....
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Relationship, Product
Corepoint is great. I don't like some of the things that Rhapsody has changed, but those changes...
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Relationship
Rhapsody has been great. And Rhapsody’s support is amazing. There is no waiting, no holding, and no...
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Operations, Product
Corepoint’s user interface is very simple. It uses a Java-type API. The product is very simple in...
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Product
The only thing I do not like about Rhapsody is that in their last two releases, they have moved the...
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Value
With Corepoint, we have received our money’s worth. The product is expensive, but it is the only...
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Culture
When we purchase a product, we would like to think that we purchase the product as a whole. But the...
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Product
There are three things that make me really happy, and Corepoint is one of them. That is how easy the...
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Operations
Rhapsody doesn't have any ongoing training unless we pay for it, but the initial training was...
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Operations, Product
With every upgrade that the vendor has, I just sit here while they do their thing. Also, I have a...
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Relationship
We may open a ticket for something the vendor hasn't done before. We haven't done that in a while,...
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Relationship, Product
Within the past couple of years, the vendor has introduced an API that allows us to call RESTful web...
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Relationship, Operations, Value
Corepoint Health had a 24/7 support number that we could call. That was a very simple process. They...
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Culture, Value
We would like to see Rhapsody improve their support model to see whether they can lower their...
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Product
We usually don't take new versions of Corepoint's integrated software products right away. We like...
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Loyalty, Operations, Product
We have been able to teach people with zero HL7 knowledge how to use Corepoint. We can literally...
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Relationship
Rhapsody hasn't changed any of their business models, and their support is fantastic. They are the...
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Operations, Product
The system is a powerful and complex product, so it is difficult to make it user friendly. However,...
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Relationship
The vendor will reach out to us whenever we need an upgrade. When we reach out to them, they are...
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Value
The only downside to the system would be that Corepoint is at the very high end of the price range...
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Relationship
Rhapsody is a partner. They set us up to succeed, and that is huge because we want to succeed; we...
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Culture
We have regular learning opportunities that Rhapsody hosts, and it is really great to grow and see...
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Relationship, Product
We love Rhapsody and always have. Rhapsody is a great partner. We added the FTPs to the system. We...
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Loyalty
We chose Corepoint because our EMR vendor recommended that due to what we were going to need to do...
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Loyalty
Corepoint is a great tool. We acquired another hospital, and they have a different integration...
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Operations
Rhapsody needs to improve their initial and ongoing training and be a bit more proactive about...
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Product
We have to get other people in the IT department to go along with the integration with Corepoint...
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Product
In Corepoint, everything is on the front end. It gives us everything on the browser to do our...
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Relationship, Operations
Corepoint has a Windows-based version and is a very nice engine. We really like the vendor's support...
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Culture, Value
Corepoint has never asked for more money for anything, including support. Unless we contract with...
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Operations
The vendor’s help with the implementation was pretty good. They were with us on the web sessions...
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Product
We do a few things with Corepoint that are a little different than what a lot of people do. The...
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Operations, Product
We like the flexibility and simplicity of the application. Someone that knows very little about HL7...
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Operations
I haven't used Rhapsody’s implementation services. Corepoint is such an easy product to implement...
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Value
Corepoint is expensive for a reason. We get our money's worth because the things that it does are...
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Value
Other than being expensive, Corepoint is great. I could use the vendor's help desk services more to...
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Operations, Product
Rhapsody changed their documentation, and the system is not as easy to use as it used to be. The...
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Relationship, Product
Rhapsody is paying attention to what is going on and trying to meet the needs of all the regulations...
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Relationship
For as often as I have to use Rhapsody’s support, which is hardly ever, the people are always great....
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Loyalty, Relationship
I have recommended Corepoint several times. It is amazing what we can get Corepoint to do. It is...
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Product, Value
Corepoint does its job very well and is super straightforward. We have the ability to customize...
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Relationship
Rhapsody’s support team is stellar and top notch. They are highly responsive, and they make us feel...
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Product
Rhapsody could improve their monitoring and reporting capabilities. There are some things for...
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Operations, Product
The upgrades are pretty smooth, and Rhapsody makes the process very painless, quick, and easy....
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Loyalty, Product
Comparing Corepoint to our old interface engine, which was from another vendor, we see that the ease...
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Culture
There was a trade-off in purchasing Corepoint because it was more expensive than our former vendor's...
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Operations
Overall, the implementation with Rhapsody went very well and very quickly, but it wasn’t perfect. We...
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Operations
Corepoint is simple, but it comes with a learning curve. Once we get past that learning curve, the...
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Relationship
When we call Rhapsody, they are very responsive. I haven’t had any issues with the vendor's response...
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Relationship
I haven’t heard much from our vendor representatives lately. Once in a while, they meet with us, but...
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Product
I can’t think of any issues we have had with Corepoint’s upgrades and quality. Everything seems to...
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Product
Corepoint is very user friendly. It is a drag-and-drop system, and we don’t have to write a lot of...
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Product
Corepoint does not meet our managed file transfer needs. It would be nice to use Corepoint for that...
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Product
Corepoint’s alerting is wonderful, but when I fix a problem, I get alerted again when it clears. I...
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Product
When we code a line in Corepoint, we constantly have to select our inbound and outbound structure...
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Product
There are a couple of things in Corepoint’s monitoring that could be improved. We have some...
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Value
Ever since Rhapsody was bought out, they have had maintenance increases each year, and I have not...
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Loyalty, Product
I am a bit worried about some of the trends since Rhapsody has been bought out. I still think...
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Product
We don't have a lot of problems with Corepoint. The product works and is very stable, so we don't...
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Operations
The team at Rhapsody is solid and does a good job. We went through the training, and when we came...
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Product, Value
Corepoint is a solid solution that has been a lifesaver for the work we have been doing to integrate...
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Product
There are a couple of small features that Corepoint should have that it doesn't. The product is...
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Relationship
One thing that impresses me about Corepoint is that when we call them, the call does not go to an...
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Relationship, Operations, Product
The product is up and running, and we don't need to have any communication with Rhapsody. I could...
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Product
The development time is cut in half from our previous product to make a new engine. The service runs...
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Operations
I was extremely satisfied with the initial training that Rhapsody provided. We almost don’t need to...
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Relationship, Operations
Rhapsody could be more proactive in taking the FHIR bull by the horns. The vendor's website already...
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Culture, Relationship, Operations
We had some issues and were not able to get our connections licensed in the production environment...
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Value
We wouldn’t mind if Corepoint had a lower cost, but at the same time, we get what we pay for....
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Culture
We recently switched over to a different licensing model for Corepoint. In our previous model, the...
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Value
Corepoint is a little overpriced. I haven’t shopped for other vendors' offerings, but I know that...
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Product
We recently went to Corepoint’s Assured Availability platform. Now, we don't have to duplicate...
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Value
When I recommend Corepoint to other hospitals, the hospitals come back to me, say the vendor’s quote...
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Relationship, Product
Corepoint is a solid, mature, well-developed product. I would definitely buy the system again; it is...
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Relationship
Corepoint has been very stable and solid for the time that we have had it. We have had very strong...
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Value
The vendor provides strong value for what we use them for, but when it comes to nickel-and-diming,...
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Product
I would like the vendor to make all the window sizes scalable because oftentimes, the text is...
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Relationship
Rhapsody is one of the best companies we have ever worked with. They are there to support us. We...
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Relationship, Product
Corepoint is easy to use and is still a very solid product.
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Relationship
Rhapsody doesn’t do anything proactive, but the product just works. It is not like we have tried to...
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Relationship, Value
Corepoint is getting pretty pricey. I would also be cautious because there seems to be a lot of...
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Relationship, Operations
Corepoint’s ease of use would probably be much better if I had more training. I just stumble around,...
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Relationship, Product
I like Corepoint, and if I had a need for something in the product, Rhapsody is there to fill it.
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Operations
Past upgrades in Corepoint were phenomenal, but the last one that I did seemed like it was done with...
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Relationship, Relationship, Value, Value
Over the last little while, we have migrated to new servers, and Rhapsody has been really helpful...
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Relationship, Relationship, Product, Product
Corepoint has grown in scope since we started using it. Part of the industry has been growing; there...
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Relationship, Relationship
Rhapsody’s product and support team set the vendor apart from other vendors. Rhapsody's account...
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Product, Product, Value, Value
Rhapsody's product is very GUI driven. When we get to more complex tasks or out-of-the-box projects,...
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Value, Value
Rhapsody's product has a pretty high cost, but it provides a high-end experience. We get what we pay...
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Relationship, Relationship
I have been working with Corepoint for years and have never had any complaints about anything. I am...
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Operations, Operations, Product, Product
For upgrades, Rhapsody does everything they can do and more. Also, pretty much as soon as anybody...
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Operations, Operations
When I did training, it was really great, and the food was really good. Now, I think the vendor does...
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Relationship, Relationship
One thing that sets Rhapsody apart is their support. I have been doing this work for a really long...
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Product, Product
In Corepoint, there is a choice of a graphical interface or a more command line interface, so we can...
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Relationship, Relationship
Rhapsody lets us know when there is a new version or when a bug is identified, so they are as...
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Culture, Culture, Value, Value
Things have changed dramatically in the last few years with Corepoint. The pricing model is the...
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Operations, Operations, Product, Product
Rhapsody made new updates to their spring release with their website, and it is now less intuitive...
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Operations, Operations, Product, Product
The new website is hard to use. Before, it was very easy to navigate, and everything was there. The...
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Relationship, Relationship
There has always been a very quick turnaround with the vendor, and people will jump to help me with...
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Value, Value
The first year of the software is not included in the base price like it is with every other...
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Relationship, Relationship
I have always loved something about Rhapsody that we didn't have with our past vendor. Rhapsody is...
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Loyalty, Loyalty, Relationship, Relationship
I am worried about the change in the vendor's upper leadership. We had such a tight connection with...
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Relationship, Relationship
The vendor could be more proactive. They do a yearly thing where they ask for what we would like to...
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Product, Product
Corepoint is less code dependent than other systems. It has a lot of tools that aren't just built...
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Value, Value
The vendor has never misled us or not delivered on a promise. They don’t nickel-and-dime us. Any...
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Operations, Operations
I have gone through quite a bit of Rhapsody’s training, and it was really good. It was virtual....
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Product, Product
I don't think Corepoint can get any better. We have been able to solve all our integration...
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Relationship, Relationship, Product, Product
On the interoperability side, anytime we have pushed the envelope and challenged things, Corepoint...
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Operations, Operations, Product, Product
There is a learning curve associated with Corepoint. It is tough for brand-new users to learn all of...
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Relationship, Relationship
We have had some challenges that we have brought to Rhapsody, and they have been able to help us...
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Relationship, Relationship, Product, Product
Rhapsody reaches out to us with any known issues, but issues don't happen much. Rhapsody has been...
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Value, Value
We can use the product to show the expected outcomes by the number of messages that are sent. We...
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Relationship, Relationship, Product, Product
I often find myself speaking with colleagues and other integration professionals that work with...
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Value, Value
Rhapsody does not charge for every little thing. They do have add-ons, but we get a lot for our...
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Product, Product
Corepoint is an extremely flexible and powerful platform. For what it does, I have a really hard...
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Relationship, Relationship
I don't meet with Rhapsody much because I don't really need to, but they have outstanding support....
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Loyalty, Relationship
Rhapsody told us about all kinds of new features that are coming out, and those will make our jobs a...
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Relationship
I have contacted Rhapsody’s support team a few times, and they have been very effective.
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Relationship, Operations, Product
The quality of the service I have received while doing any Corepoint upgrades or anything has been...
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Operations
The initial training for Corepoint was good, but I don't think we have had any training since....
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Product
Corepoint supports everything we have done. The product is very good and very stable, and it has a...
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Culture, Culture, Value, Value
For the most part, Corepoint is not a cheap product, but it is a good product, and I don't think...
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Loyalty, Relationship, Product
We have been super happy with Rhapsody since we started with them. The vendor's support has been...
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Relationship, Operations
Rhapsody goes above and beyond for their clients. The vendor is willing to schedule somebody to walk...
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Operations
The training is always right on the spot. The vendor has knowledgeable people to do the training...
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Relationship
Rhapsody is great at reaching out and keeping up with communication. They are constantly asking how...
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Culture, Value
Corepoint is our most critical application. For the most part, it is very stable. The amount of...
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Loyalty
I would keep Corepoint forever if things were up to me, but we are moving away from it. There is no...
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Relationship
I usually use Lyniate’s web support team, and they get right back to me. When we originally bought...
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Relationship
The great thing about Lyniate is that I seldom have to go to the executive level to get what I need....
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Operations, Product
People who are trained on and work daily with the product probably think the solution is really...
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Product
Corepoint is a low-code environment. It is built to be very easy to code in. That means that...
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Operations, Product
We had an unsuccessful upgrade. We had to back out, and we still haven't tried again. There was...
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Relationship
Lyniate should be more proactive in encouraging security elements because they don't reach out and...
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Relationship, Product
I had a conversation with some folks at Corepoint a while ago, and they said that they struggled...
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Relationship
Lyniate's number-one strength is their incredible customer support. It has lessened a bit in terms...
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Operations
I picked Corepoint up, and I have been using it for eight years now without any formal training.
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Relationship, Product
We don't have any problems with the platform. We get plenty of communication about new versions,...
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Product
The system runs extremely efficiently and is very stable. Corepoint is a highly programmable...
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Loyalty, Relationship
Lyniate is doing a good job of staying current with the new technology that is coming down the pike....
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Relationship
Corepoint is easy. The vendor is great, and I have never had a single issue with them, so I assume...
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Relationship, Operations, Product
I have never run into a barrier with Corepoint. Whenever I have wanted to do something, I have just...
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Operations, Product
My only complaint is adding new exams to the exam lookup table. That issue could be self-inflicted...
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Relationship
We are extremely happy with Corepoint. Within the last few years, we have been in self-driving mode...
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Relationship, Operations, Product
Upgrades have always been smooth as far as I can tell. If I don't notice anything or don't get...
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Operations
When we started, we didn't even go through training. We learned on the fly. I don't know whether...
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Relationship
Lyniate was exceptionally helpful in planning and successfully executing one of my recent upgrades....
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Product
The thing I like the most about Corepoint is that it is always running for the most part and is...
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Relationship
I am definitely a big Corepoint and Lyniate fan. I work with a lot of different software vendors in...
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Value
Corepoint might be the most expensive product on the market. The price tag is a barrier for a lot of...
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Operations
The vendor’s training is good because when we are not sure about something, they are very helpful...
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Relationship
Lyniate is constantly asking what we need for ongoing support and new feature development. So...
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Relationship
Lyniate has a really strong strategy for the account manager being able to handle 90% of the...
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Operations, Product
It has been easy for my integration team of engineers to be trained on the system, get up to speed...
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Loyalty
We have an upgrade that we will be starting soon; we are just waiting on funding. We have no...
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Operations
The training that I have attended has been like drinking from a fire hose. The training goes...
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Product
There is a particular quirk in the system where the maximum message size is 32MB, but an actual HL7...
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Product
Lyniate has modules available, and we are currently using them to process API calls into the system...
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Loyalty, Relationship, Product
The biggest concern I have with Corepoint is centered around Rhapsody. Lyniate seems to be phasing...
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Operations
Lyniate is always on the ball with implementations. Lyniate is willing to do implementations during...
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Relationship, Product
We have been able to leverage Corepoint, have it do things that it is not necessarily built for, and...
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Relationship
Lyniate doesn’t have a lot of ability with phone and web services unless I am in-house. It would be...
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Relationship
Lyniate is always working to improve but is not always looking at what is not working. They get...
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Product
The front-end view of the product is a little tedious. If I click in a certain spot, the system will...
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Relationship
Lyniate's customer service is so great. I can call them anytime. Sometimes I get burnt out talking...
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Loyalty
We are extremely satisfied with Corepoint, and if history is any indication, we will remain...
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Culture
Lyniate’s sales team actually logs in to the application and checks our license status to make sure...
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Operations
Lyniate’s training is really great. The vendor has a really awesome community, and we have access to...
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Culture, Relationship
Corepoint works as promoted. When I think the product isn't doing what it should be doing, I usually...
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Loyalty, Relationship, Product
The limitations that we continue to have as an organization are other things that we plan on fixing...
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Culture
We haven't purchased the licensing for Corepoint’s dedicated file transfer software. The vendor has...
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Culture, Relationship
Things are going well overall with Corepoint, and we have enjoyed the experience. Our relationship...
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Culture, Value
We have to be very cognizant of our licensing because of certain features or connection counts we...
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Relationship
Lyniate provides a high level of customer support. They answer us almost immediately. We can get...
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Operations, Product
The system's setup and report functionality can be pretty tricky.
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Product
Corepoint’s quality is really great, and the system is user friendly. The UI is amazing, and the...
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Product
The UI and the configuration engine are very intelligent. Depending on what we are trying to do, the...
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Relationship
The vendor doesn’t ask much in return for their support, and we always work with an actual...
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Operations, Product
When we do upgrades for Corepoint, we have to shut everything down, and that is not conducive to a...
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Operations, Value
The product is a wonderful tool. Lyniate totes their product as being something we can use without a...
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Relationship, Product
Lyniate offers enhanced security, and several things make us feel very secure. Security is almost an...
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Product
Lyniate’s API links in Corepoint are not bad, but they could be better. That has a lot to do with...
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Culture, Value
When I call Lyniate for support, I don't worry that I am going to get a bill for that support. If I...
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Operations
There is a pricing element that goes with training. When I have new employees come on, I buy a...
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Operations
During the implementation, Lyniate held my hand and did the work. My network security team loved...
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Relationship
Lyniate is great; they are extremely reactive and proactive. I submitted one issue, and they didn't...
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Relationship, Operations
Everyone that I work with at Lyniate is excellent. I know the information of the people at the top...
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Product
I can take the painful integrations that happen in my EMR or clinical workflow and build rules in...
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Relationship
We don't need a team of stack developers to use Corepoint. Lyniate makes the product user friendly...
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Relationship
Lyniate’s customer service is by far the best customer service I have encountered. They are the...
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Relationship, Operations
We don't have to be application programmers to understand Corepoint. If someone has had a basic...
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Product
We would like to be able to set up alerts in the software. The alerts could be as simple as an email...
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Relationship
Lyniate’s customer support is absolutely amazing. When I call in, it is very rare that I get past...
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