Corepoint Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Product

There are a few things that I would like to be able to run through Corepoint that there is not a...

Sep 2024
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Manager

Culture

We had contracted with Rhapsody for some services that were only partially completed. They were...

Sep 2024
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Manager

Relationship, Value

I would unequivocally recommend Corepoint. I am not expecting my overall satisfaction to waver....

Sep 2024
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Manager

Operations

Training has been quite well with Rhapsody. It has been quite good over time. We have had no issues...

Sep 2024
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Manager

Relationship

The last few times that we have had issues with Corepoint, it has taken a little longer than I would...

Sep 2024
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Manager

Product

Our end users are really developers who are using Corepoint because it is truly a development...

Sep 2024
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Analyst/Coordinator

Product

Corepoint is great if someone doesn't have coders on their team, but it takes a long time to make...

Sep 2024
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Analyst/Coordinator

Operations

I didn't really get any training for Corepoint except for internal stuff. Rhapsody has training, but...

Sep 2024
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Analyst/Coordinator

Value

There are interface charges with Rhapsody. Every few interfaces, they charge us a certain amount....

Sep 2024
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Analyst/Coordinator

Relationship

Corepoint has a phone where I can call them anytime, even with development issues, and the...

Sep 2024
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Analyst/Coordinator

Product

I think the functionality to put our own code into Corepoint exists, but I don't use the C# thing...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

In terms of being proactive, I would like Rhapsody to have an email and let us know what is going to...

Sep 2024
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Analyst/Coordinator

Culture, Value

Rhapsody does not charge for every little thing. They have group packages, but generally they charge...

Sep 2024
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Analyst/Coordinator

Relationship

Corepoint does everything that we need in an interface engine, and I can't imagine needing anything...

Sep 2024
||
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CIO

Product

This product, combined with our PACS and speech recognition product, has become the lifeblood of my...

Sep 2024
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CIO

Relationship, Product, Value

I would buy the solution over and over again. The fact that this product has been in operation for...

Sep 2024
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Analyst/Coordinator

Relationship

After we call Rhapsody, we get a follow-up communication that summarizes what the problem was and...

Sep 2024
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Analyst/Coordinator

Operations

The system's upgrades have been great because Rhapsody will get right in and take care of everything...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

Corepoint is an integral part of what we do every day. I really like its ease of use. My...

Sep 2024
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Manager

Product

Corepoint is a good application. The GUI, the API, and the way that the system structures how we...

Aug 2024
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Manager

Relationship, Product

Rhapsody changed some things with how FTP works in Corepoint. They changed some logic. Big...

Aug 2024
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Manager

Operations

Rhapsody had very good training. The initial training was a week long and very extensive, and I...

Aug 2024
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Manager

Value

We are doing things that are unheard of in Corepoint, so we are leveraging it for every penny we can...

Aug 2024
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Manager

Product, Value

Rhapsody has always been our best vendor, and Corepoint is a good product, but it is not as good as...

Aug 2024
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Manager

Relationship, Operations

Rhapsody is real good about helping us with upgrades. If we have a problem, they will help us. If we...

Aug 2024
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Analyst/Coordinator

Relationship

The support from Rhapsody has been good. That support as well as their flexibility make Corepoint...

Jul 2024
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Analyst/Coordinator

Operations

I haven't had any training in a while from Rhapsody, but the information I can get from them from a...

Jul 2024
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Analyst/Coordinator

Relationship, Product

Corepoint is extremely useful and easy to use. We really haven't had any instances where Rhapsody...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

Rhapsody is probably not as proactive as I would like them to be, but I do know they have a lot of...

Jul 2024
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Analyst/Coordinator

Operations

Rhapsody has classes that users can attend, but they also have a webinar that goes over different...

Jul 2024
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Analyst/Coordinator

Loyalty, Operations

Rhapsody got rid of Java. That was good. They then implemented RESTful web services. We have used...

Jul 2024
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Analyst/Coordinator

Relationship

Rhapsody has continued their outstanding support. They are generally able to solve our problems, but...

Jul 2024
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Analyst/Coordinator

Loyalty

We definitely are due for an upgrade with Corepoint, but I typically don't like to take the new...

Jul 2024
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Analyst/Coordinator

Culture, Relationship

From a technical standpoint, we would absolutely buy Corepoint again. But with where Rhapsody is...

Jul 2024
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Analyst/Coordinator

Culture, Relationship

We have a new account manager with Rhapsody, and they are all about sales. My old account manager...

Jul 2024
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Analyst/Coordinator

Operations, Product

I love the product. One of its biggest strengths is that we can literally train anybody to use the...

Jul 2024
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Analyst/Coordinator

Relationship, Product

As far as things go with FHIR, Rhapsody does keep up in the healthcare industry. As new mandates or...

Jul 2024
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Analyst/Coordinator

Relationship, Value

Rhapsody works with us quite well. If we are thinking about adding additional technologies to our...

Jul 2024
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Analyst/Coordinator

Product

Doing any work in Corepoint’s engine to affect any logic is not so easy. Also, the product can't...

Jul 2024
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Analyst/Coordinator

Relationship, Product

Corepoint is flawless, and the monitoring is easy to figure out. When we compare Corepoint to other...

Jul 2024
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Analyst/Coordinator

Relationship

Rhapsody’s success is probably creating some challenges for them. They are growing rapidly and...

Jul 2024
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Analyst/Coordinator

Culture, Relationship

I don't know what Rhapsody’s vision is, but for us, it has worked out quite well. Also, their...

Jul 2024
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Analyst/Coordinator

Value

Corepoint is an expensive product, and that is no secret, so it could be a little less expensive....

Jul 2024
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Analyst/Coordinator

Operations

One sticking point that I have with Rhapsody is that the basic-level training that we used to have...

Jul 2024
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Analyst/Coordinator

Operations

We use a lot of Rhapsody’s online training documentation or things within the application itself. We...

Jul 2024
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Analyst/Coordinator

Relationship, Product

Corepoint has been a very stable product. Often, the upgrades introduce new functionality to make...

Jul 2024
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Analyst/Coordinator

Relationship, Product, Value

When we consider all Corepoint does and what an essential component of the infrastructure for the...

Jul 2024
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Analyst/Coordinator

Relationship

The vendor has a tech support line, and we call them when we are really stumped with something we...

Jul 2024
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Analyst/Coordinator

Relationship

The vendor is constantly striving to improve their product. They take feedback from all their end...

Jul 2024
||
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Analyst/Coordinator

Product

The product can do a lot more than what we use it for. Primarily, we use it for HL7 interfaces, and...

Jul 2024
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Analyst/Coordinator

Culture, Loyalty

What sold us on the product when we were evaluating products at the time was that Corepoint was by...

Jul 2024
||
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Analyst/Coordinator

Culture, Relationship

When Rhapsody purchased Corepoint, I was concerned that they were going to change the product,...

Jul 2024
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Director

Value

Corepoint is a pretty simple product to use to get people up to speed. It is reliable, and the UI...

Jul 2024
||
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Analyst/Coordinator

Relationship, Product

We haven't really had any struggles with Corepoint. Everything has been going well, and we haven't...

Jul 2024
||
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Analyst/Coordinator

Culture, Value

The biggest hurdle we have with Rhapsody is cost. Corepoint just had a price increase, and that...

Jul 2024
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Analyst/Coordinator

Value

Other vendors will act like their systems aren't expensive, and then once a customer is committed...

Jul 2024
||
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Analyst/Coordinator

Relationship, Operations

I feel like users have to be IT professionals to use Corepoint. Our people are not IT professionals,...

Jul 2024
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Analyst/Coordinator

Product

There are things that Corepoint can do, but we are behind in getting it upgraded, and if we did, we...

Jul 2024
||
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Analyst/Coordinator

Relationship

Corepoint is very stable, and we don’t have issues with the software. It runs like a well-oiled...

Jul 2024
||
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CEO/President

Product

Corepoint is an outstanding product. It is a workhorse. It does what it is supposed to do and, knock...

Jun 2024
||
(0)
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CEO/President

Relationship

With Corepoint, when we call the person we think is going to fix our problem, they answer the phone....

Jun 2024
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Manager

Product

Corepoint is a good product. From my experience in the past couple of years, Corepoint has been...

Jun 2024
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Manager

Relationship, Product

Corepoint seems to be able to work with the latest, greatest operating systems and everything. From...

Jun 2024
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Manager

Relationship, Operations

My experience in terms of training has been that I can call Rhapsody’s support team and learn stuff...

Jun 2024
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Manager

Relationship, Operations

We haven't really had to work with executives at this point, and that is probably a good sign. One...

Jun 2024
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Manager

Value

Corepoint is pretty good at driving tangible outcomes. It is pretty versatile in making things work...

Jun 2024
||
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Manager

Relationship

I would recommend Corepoint 100%. I haven't had any experience with customer service for a similar...

Jun 2024
||
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Manager

Value

We could pay for Rhapsody’s web services, and they would meet our needs too, but we would have to...

Jun 2024
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Manager

Culture, Value

Rhapsody does not charge any more than a normal vendor probably would. It seems like Rhapsody does...

Jun 2024
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Manager

Operations, Value

I thought Rhapsody’s implementation services rated top of the scale. We didn't have to pay anything...

Jun 2024
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Analyst/Coordinator

Value

Corepoint is not exactly a cheap product to use, but our organization is not complaining about the...

Jun 2024
||
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Analyst/Coordinator

Product, Value

If someone were considering Corepoint, I would say that if they want an interface engine that is...

Jun 2024
||
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Analyst/Coordinator

Relationship, Operations

We have regular meetings with our Rhapsody representative who is very informative and helpful. We...

Jun 2024
||
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Analyst/Coordinator

Operations

For our first training, Rhapsody was on-site, and since then, all the training has been remote. The...

Jun 2024
||
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Analyst/Coordinator

Culture, Value

The fact that Rhapsody avoids charging for everything was the main selling point for us because our...

Jun 2024
||
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Analyst/Coordinator

Operations

Rhapsody did really well with our implementation. We were ahead of schedule for implementing...

Jun 2024
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Analyst/Coordinator

Relationship

The support from Rhapsody has been great. We have had all positive experiences. When we were going...

Jun 2024
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Analyst/Coordinator

Operations

The training from Rhapsody could have been a little better, but it was still pretty good. Their...

Jun 2024
||
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Analyst/Coordinator

Product

Corepoint is a night-and-day difference from our previous solution. It is newer technology. It is...

Jun 2024
||
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Analyst/Coordinator

Relationship, Operations, Product

When there are new products out, Rhapsody leaves it up to us to check their website and get the new...

Jun 2024
||
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Analyst/Coordinator

Product

Rhapsody is a newer company, and with that, there have been a couple of small issues. There was a...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

Corepoint is so new that all the new technology is in there. It is ahead of everybody else, so the...

Jun 2024
||
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Manager

Relationship

Some senior-level people from the vendor used to come on-site just to chitchat and get caught up on...

Jun 2024
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Manager

Product

Any large healthcare system is going to have an interface engine like Corepoint, and that is just...

Jun 2024
||
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Manager

Relationship

Rhapsody is an outstanding company, and they have a great product. They have met our needs and then...

Jun 2024
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CTO

Relationship, Operations

In the time that we have had Rhapsody, we have opened up a very low number of support tickets. We...

May 2024
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CTO

Loyalty

We will replace Corepoint if Rhapsody forces everyone to move to the cloud. Rhapsody is pushing...

May 2024
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CTO

Culture, Value

Rhapsody has gotten super granular. At this point, there is a cost tied to every little feature that...

May 2024
||
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Analyst/Coordinator

Relationship, Operations

The vendor has very friendly, knowledgeable, and responsible customer service people. I have never...

May 2024
||
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Analyst/Coordinator

Product

As far as the actual system goes, there is nothing wrong with that. Everything is working. Even...

May 2024
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Manager

Relationship

Corepoint is one of those vendors that we can always count on. They are a phone call or an email...

May 2024
||
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Analyst/Coordinator

Relationship

Corepoint's support is the best. When we call on the vendor's support people, they involve whatever...

May 2024
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Analyst/Coordinator

Product

The system is easy to build, use, and troubleshoot.

Apr 2024
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Analyst/Coordinator

Loyalty

We need to go back to having CorePoint-only user groups.

Apr 2024
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Analyst/Coordinator

Relationship, Product

I would definitely want Rhapsody to reach out about any type of bug found on Corepoint with our...

Apr 2024
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Analyst/Coordinator

Relationship, Value

Rhapsody is very good about getting us to the right folks and solving problems very quickly....

Apr 2024
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Analyst/Coordinator

Operations

When we did training with Rhapsody, it was very effective. I like how easy Corepoint is to learn and...

Apr 2024
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Analyst/Coordinator

Product

I definitely like Rhapsody’s monitoring. Their monitoring and alerting are excellent. We can set up...

Apr 2024
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Analyst/Coordinator

Product

I would like it if the monitor would also have the ability for a sustained threshold. If we have an...

Apr 2024
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Manager

Relationship

As a customer, it is very easy to work with Rhapsody’s customer service. It is always easy to get...

Mar 2024
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Manager

Culture, Value

With Rhapsody, I don't believe we have ever had to pay any additional fees outside of our...

Mar 2024
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Manager

Product

The good news with Corepoint is since we got it set up, it has just worked. We have been able to use...

Mar 2024
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Manager

Operations

Rhapsody offers their training courses, and they offer a certificate of completion, but there is not...

Mar 2024
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Manager

Relationship

Corepoint used to be its own organization. It was bought by Lyniate, who spun that off to Rhapsody....

Mar 2024
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Manager

Culture, Value

The product is highly overpriced. The current pricing model is based on the number of connections...

Mar 2024
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Manager

Loyalty

The vendor has designs to merge the product with Rhapsody and go to a cloud hosted model where they...

Mar 2024
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Manager

Relationship

Rhapsody’s support team, when we do make contact, is efficient in getting our questions answered....

Mar 2024
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Analyst/Coordinator

Product

Corepoint support FHIR derivatives, but I would like to see the vendor offer those as support for...

Mar 2024
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Analyst/Coordinator

Relationship

I have worked on Corepoint for many years, and it is without question the best interface engine on...

Mar 2024
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Analyst/Coordinator

Product

We haven’t had any issues with Corepoint. Things are going pretty well. We actually haven't had to...

Mar 2024
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Analyst/Coordinator

Relationship

We have not had Rhapsody proactively reaching out to us like they used to, but that is due to some...

Mar 2024
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Manager

Relationship

Rhapsody always delivers.

Mar 2024
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Manager

Culture, Value

Rhapsody's add-ons are expensive. In the past, when we purchased add-ons to our product or...

Mar 2024
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Manager

Relationship, Operations, Product

Corepoint is the only system that I have worked with. I have worked with peers who have worked with...

Mar 2024
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Manager

Relationship, Product

Corepoint’s biggest strengths are reliability, support, and versatility. By far, Corepoint is the...

Feb 2024
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Manager

Culture, Value

Rhapsody doesn't charge for every little item or new feature. I struggle to find anything that I...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

I don’t really see any problems with Rhapsody keeping their promises. The support we get from them...

Feb 2024
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Director

Product

I like the ability to leverage Corepoint’s engine to customize our integration points. The tool is...

Feb 2024
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Director

Relationship, Product

I haven't had any substantial challenges with Rhapsody. The biggest challenge I have had with them...

Feb 2024
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Director

Loyalty, Relationship, Value

We would probably buy Corepoint if we could pick any solution we wanted. I don't really have any...

Feb 2024
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Director

Operations

We have upgraded Rhapsody a few times. The first upgrade was really smooth. However, during one of...

Feb 2024
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Director

Operations, Product

If I were trained on Corepoint, I would probably rate its ease of use higher. The system is great...

Feb 2024
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Director

Relationship

Rhapsody's support people are super relatable. They will try to explain things to us along the way,...

Feb 2024
||
(0)
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Manager

Relationship, Value

Rhapsody has spent a lot of time on their user interface. Corepoint is reasonably priced and worth it....

Feb 2024
||
(0)
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Manager

Operations

We like the vendor's implementation services and support services. The vendor's people are available...

Feb 2024
||
(0)
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Manager

Relationship

The vendor could improve on their involvement by giving us higher touchpoints. Also, as far as...

Feb 2024
||
(0)
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VP/Other Executive

Relationship, Product

I can't think of any need Corepoint doesn't meet. Rhapsody has been staying current with new HL7...

Feb 2024
||
(0)
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VP/Other Executive

Relationship

With Corepoint, we don't have a lot of experience with their executive involvement because we have...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations, Product, Value

I would definitely recommend Corepoint. The product itself has an intuitive and user-friendly...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

We have a good relationship with our account manager. And the support from Rhapsody has been top...

Feb 2024
||
(0)
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Analyst/Coordinator

Culture, Value

Rhapsody has supported us in situations where we needed licensing to carry us over for a period....

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

The one thing that can be a challenge with Rhapsody pushing to offer a managed file transfer product...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

In general, I have nothing but praise for Rhapsody, especially their technical support. When I need...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

There are times when I have to ask questions and poke around for advice, and I always get...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

While working with people at Corepoint, I haven't had a ton of examples of executive involvement....

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

I know there are things we are going to need more of over time, and that is one of the reasons why I...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Value

We simply could not have done what we wanted to do without the Corepoint interface engines. I also...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

The ease of use and integration have been very solid throughout our whole experience with Corepoint....

Feb 2024
||
(0)
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Manager

Relationship, Product

Corepoint is very reliable. It seems to be well engineered. We have very few problems, and none of...

Jan 2024
||
(0)
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Manager

Relationship

Rhapsody’s support team is always dependable and responsive. Most of the time, we speak to someone...

Jan 2024
||
(0)
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Manager

Relationship

From an organizational perspective, Rhapsody is responsive and responsible for the answers they...

Jan 2024
||
(0)
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Manager

Culture, Relationship

My Rhapsody account executive can't make a decision themselves. We have to get other people...

Jan 2024
||
(0)
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Manager

Product

Corepoint is almost a black box. It is a toaster. We plug it in, and it works. A recent upgrade is a...

Jan 2024
||
(0)
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Manager

Culture, Relationship

I was worried when it was announced that Rhapsody and Corepoint were merging. The vendor said they...

Jan 2024
||
(0)
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Director

Loyalty, Product

Pretty much everything Rhapsody does drives my satisfaction. If all of my solutions operated the way...

Jan 2024
||
(0)
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Director

Culture, Value

The only challenge we have with the vendor is a scaling challenge. We are a smaller shop, and we...

Jan 2024
||
(0)
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Director

Loyalty

I would tell someone that they would have to be a moron to not go with Rhapsody's system. I have...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

The big thing about the product is its ease of use. As long as someone has a little programming...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

The product continues to meet our needs as different things come up. When we run into issues, like...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture, Operations

The vendor keeps most of their promises in terms of software licenses and things like that. The only...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture

The vendor was open to having discussions and letting us know that there are different pricing...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

I am not a fan of the product's alert system. The system is functional, but it can be hard to get...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

We recently went through a server migration upgrade. The vendor was absolutely excellent. One of my...

Jan 2024
||
(0)
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Manager

Relationship, Product

Goals change with organizations over time, and there are some areas where Rhapsody wants to be...

Jan 2024
||
(0)
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Manager

Relationship

Corepoint is a quality product that is user friendly and developer friendly. Rhapsody’s customer...

Jan 2024
||
(0)
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Manager

Loyalty, Value

I believe that Rhapsody has everything we could want to meet our needs. But just like with every...

Jan 2024
||
(0)
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Manager

Product

Corepoint is very intuitive. I think we are pretty self-sufficient. That lends itself to how good...

Jan 2024
||
(0)
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Manager

Culture, Relationship, Value

We can definitely reach out to Rhapsody, but we haven't needed to. We have a different relationship...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

Rhapsody has kept all of their promises in terms of the things we have asked them to do. However, we...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

The system's biggest strength is the fact that it stays up. It is able to handle the volume that we...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture, Value

The one issue I have with the system is its cost. Rhapsody seems to price their system around making...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

There are a lot of web functionalities that aren't part of Corepoint yet. We are in a world that is...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

I would like the vendor to help us better understand what the system's releases would give our...

Jan 2024
||
(0)
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Manager

Culture

Rhapsody is transparent with how they bill. We buy connections that are sold in a batch of a certain...

Dec 2023
||
(0)
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Manager

Operations

We recently had an upgrade that went well. We had some problems initially that we discovered in the...

Dec 2023
||
(0)
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Manager

Loyalty, Product

There could be more buyer integration for the FHIR tool. Technically, it is a different product than...

Dec 2023
||
(0)
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Manager

Relationship

We have never had to escalate anything, and that is an indication that the people we work with at...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I'm a huge fan of the product because I came from an organization where we had no interface engine....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

Corepoint has a very intuitive development environment. It does everything we need it to do and even...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Rhapsody’s support is phenomenal. They have the best support for any product that we have. If we...

Dec 2023
||
(0)
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Manager

Product

Overall, the stability and reliability of Corepoint is almost top notch. We face a few issues, but...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Product

Corepoint needs to integrate better with other systems, databases, and message buses. We need more...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Corepoint is one of the easiest solutions to use, and the support from Rhapsody is also top notch....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In general, Rhapsody is in reactive mode. I can’t say that they are proactive because they don’t set...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't have a lot of problems with the reliability of Corepoint itself. There are issues with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have worked with places that had proactive support, and I don't believe Rhapsody has a mechanism...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are very happy with the quality and the operation of Corepoint. It is solving the problems that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Corepoint has gone through some changes where they have been purchased and merged with. The only...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We love Corepoint. It is very user friendly. I have been using it for years. It has been through a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Corepoint is not super easy, but the other tools I have used have been worse. The system consists of...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Value

Of all the things I have used, Corepoint is the best, so I would say it is worth the money, but I...

Dec 2023
||
(0)
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 or  to see details.

Manager

Operations

Rhapsody should have more training. They have levels one, two, and three, and they have a monthly...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have no issues with the functionality of the product for how well it meets all our needs. It does...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In the beginning, Rhapsody was a lot smaller, so there was a smaller client base, and we got...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have no complaints about the executive involvement. Since COVID-19, everything has changed a bit....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

Rhapsody avoids charging us for every little thing. That is great. I have worked with other vendors...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

I love how responsive and user friendly the system is. Navigating it is a breeze. Everything is very...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

One good thing about Corepoint is that it has everything that we need. There are other products that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Rhapsody's customer support people are fantastic. When we call them, we can get ahold of a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Rhapsody is doing a good job of keeping up with the industry and the future of EDI. That makes us...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Rhapsody is really pretty great to work with. Their support is very advanced. We have an account...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Rhapsody has a reasonable price model, and especially for their FTP, it is a really competitive...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Rhapsody’s training is excellent. Their class is well organized. The vendor answers questions, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Rhapsody could improve their trusted third party management, key management, and everything else...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I genuinely love Corepoint. I have yet to have any issues with the software outside of user error....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Rhapsody’s support team is pretty much second to none. The support people are all very quick and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Rhapsody is transparent about what they charge for. It is not like they are charging for every phone...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The only gripe that I have with Rhapsody is that the upgrade process is a little more involved, but...

Nov 2023
||
(0)
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 or  to see details.

Manager

Operations

There are a few things in Corepoint that are a little convoluted but that I would maybe understand...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Rhapsody is constantly improving Corepoint, and they do have regular calls, kind of like webinars,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We switched account representatives from Rhapsody, and there has been virtually no communication....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We have no problems with providing reference calls for Rhapsody.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Corepoint is a very high-quality product. It is easy to use, stable, and simple. We like that it is...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We would like more communication from the vendor about where they are and where they are going....

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

The reactive support we get from the vendor is very good. We can quickly speak to a human. We don't...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Corepoint is a stable product, and because Rhapsody now owns two integration engines, I think this...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

Rhapsody’s support team has never failed us. I have worked with other vendors who charge customers...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Corepoint’s engine just runs. We have it on a pretty beefy server, but it just runs and runs. We...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

We had a new employee take Rhapsody's training, and they said it was very good. That employee only...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We will keep Corepoint for as long as our organization allows us to. Our organization is forcing...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

I am a little concerned about some of the people I have seen leave Rhapsody. I realize that it was...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We have begun to see price increase letters from the vendor a little more frequently than we used...

Oct 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

We can adapt relatively quickly with Corepoint if systems begin to offer an integration solution....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are planning to upgrade to the newer version of Corepoint because it has some functionality that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

The way Rhapsody licenses production is by connection. That is something we can budget for ahead of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like Rhapsody’s customer support team. They are very quick and thorough in answering my questions,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Corepoint is the best. Our organization is very into using another product, and there seems to be...

Oct 2023
||
(0)
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 or  to see details.

Manager

Relationship

Rhapsody makes it easy to understand the logic. They have great documentation. Their technical...

Oct 2023
||
(0)
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