syngo Dynamics
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
The system is not very user friendly. There are some options no one can figure out how to use that...
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We don’t go to the vendor's support team at all. When we have an issue, we go to our internal IT...
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There are other products that are comparable to this solution that are much more user friendly. I...
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The functionality of syngo Dynamics is great. The quality of the structured reporting for echo in...
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The service and support from Siemens Healthineers have been very good every time I have called. The...
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The syngo Dynamics web portal has been an issue for us. Siemens Healthineers no longer uses...
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Siemens Healthineers did an excellent job with the implementation of our most recent upgrade. Their...
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Siemens Healthineers has been improving their communication and support. The vendor still has a...
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syngo Dynamics works. It is an okay product, and it provides a solution, but I just don’t see it as...
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I like syngo Dynamics' performance. Our physicians like how quickly they can pull up images on these...
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We have been on the system for a long time, and I haven't seen any major improvements to it over the...
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I would like it if the system were able to recognize when a user had opened something so that it...
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To some degree, the vendor does what they say that they will do. A sales pitch is much better when...
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We have some legacy systems from other vendors at some of our labs, and when those labs eventually...
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Because of the type of relationship we have with Siemens Healthineers, they are pretty responsive to...
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In general, I would like Siemens Healthineers to improve the performance of the product. We have a...
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The solution has too many bugs. The vendor doesn't have a clue about what is going on in the...
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From a clinical perspective, one of my complaints is that the vendor is removing features in their...
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When we bought syngo Dynamics, it was a very good choice for us. Our other options were either...
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The vendor doesn't promise us much. When they do make promises to us, they do their best to keep...
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From a cost or value point of view, the vendor goes above and beyond to give us the best service...
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We were very proficient with the older version of the product because the vendor provided enough...
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The solution's integration is pretty weak. Our main issue with the product is that it lacks...
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The product's main benefits are its open database and its flexible functions for report designs. We...
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We are having some issues with some backups in part of the system. There are some lockups in the...
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We had to do an upgrade for something and ran into some bumps that should have been known.
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The vendor is fabulous at giving out information. I have to give them huge credit for that. They...
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The support is pretty good. When we have a problem, the support people are usually adept at helping...
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We have a laundry list of items that we purchase when we need them, but once we had the support...
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We are going through some upgrades right now. Everything seems to be functional. The physicians seem...
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We are used to the product, so we don't require a lot of additional training. Even if we don't do...
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One downside with syngo Dynamics is that the reporting features are a little involved. Those...
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We aren’t real power users of the product. We use it very lightly. We use it as more of a general...
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I meet with our sales executive from Siemens regularly, and that is great. We have a line of...
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Siemens has online help and ticketing, but I don’t know whether their user group still exists. They...
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We aren’t really getting our money’s worth because the vendor nickel-and-dimes us. Our organization...
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For years I have asked for enhancement requests surrounding things that Siemens could do better. In...
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The structured reporting in syngo Dynamics is extremely robust. I have zero problems with that. The...
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Siemens has hit us for an upgrade, and it should be part of our service contract, but it isn't, so...
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Siemens needs to look at enhancement requests. They need to develop functionality and look at what...
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We probably hear from the vendor weekly and monthly; they are great. The product is just easy. It is...
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There are a couple of improvements, like just catching up with the times. Some of the things I would...
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We haven't really looked at any other systems. syngo Dynamics meets our needs. We would choose this...
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Siemens doesn't charge for every little thing. They are a lot better than other vendors. On...
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The vendor's implementations and upgrades for the product have been pretty good. There are some...
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Our integration went pretty well, and things have been good with the system. syngo Dynamics is...
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syngo Dynamics has an odd glitch from time to time, and the system's last upgrade took away some...
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Siemens' support people are pretty good, especially compared to other vendors'. They have prompt...
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Siemens has been making some improvements, and they seem to have a new focus on working with their...
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syngo Dynamics’ performance in terms of viewing imaging of the report is fine, but the reporting...
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Some elements of the product haven’t worked the way Siemens promoted them. Since we implemented the...
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The physicians really like syngo Dynamics for echo structured reporting, and we have full adoption....
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syngo Dynamics has worked well. The system has good functionality. syngo Dynamics is the only system...
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The physicians seem fairly happy with syngo Dynamics. We have had the system for a number of years,...
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Our cath people love syngo Dynamics. They warmed up to the last version of syngo Dynamics a little...
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We have a certain comfort with syngo Dynamics because we know what we are getting. That gives us...
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I feel like with Siemens, the promises are always from the sales arm. We can't trust Siemens because...
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Siemens has been improving a little bit. They seem to be looking at customers more and giving...
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