syngo Dynamics Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
I never hear from the vendor. Our account executive is absent. They will respond to us eventually,...
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Operations, Product
We haven't upgraded syngo Dynamics in a long time, but the quality of our last upgrade was fine....
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Product
syngo Dynamics is just stable. The product isn't being developed very much. It is functional, and it...
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Product
In most of the upgrades for syngo Dynamics, the vendor lists what is new. Those release notes have...
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Product
Structured reporting has been working well. We get the structured reporting from the machine, and it...
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Relationship
Siemens Healthineers’ support is good. There is a general number to call, but someone always...
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Product
syngo Dynamics works well, and the upgrades are pretty smooth. Siemens Healthineers works with us,...
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Product
The remote platform still doesn't work well. Siemens Healthineers requires really fast speeds for...
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Product
Siemens Healthineers is a little slow on the Windows upgrades and with technology sometimes, but...
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Product
Siemens Healthineers has a different way of thinking, and sometimes their stuff is a little clunky....
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Loyalty, Product
Our integration problems with syngo Dynamics are related to the fact that our institution uses the...
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Loyalty, Product
Our structured reporting is complicated. Some reporting feeds out of syngo Dynamics, but we rely on...
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Loyalty, Relationship
syngo Dynamics is not part of our long-term plans. We just don't have that level of collaboration...
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Operations
We have just had a lot of challenges with Siemens Healthineers in general. We did a long-term...
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Product
One thing that would be really nice to see from Siemens Healthineers would be a better product...
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Product
The vendor releases little patches on little patches for the management system, and those get old....
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Relationship
Unfortunately, Siemens Healthineers doesn't rush to provide new technology to us. They are really...
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Loyalty, Product
If I were given the opportunity to buy the system again, I would probably look for a different...
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Relationship, Product
syngo Dynamics has been a good cardiology solution for us. We use Siemens Healthineers across our...
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Product
We like the echo modules for both adult and pediatric areas of structured reporting. We have some...
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Relationship
The support has been good for us. Siemens Healthineers is quick to respond, and we talk to people...
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Loyalty
We are working on an upgrade right now that will give us strong remote reading. We are looking...
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Operations
Siemens Healthineers has good trainers who come on-site and help us get going so that we have an...
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Loyalty, Product
Siemens Healthineers has taken a new look at AI, and we are starting to see AI creep into...
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Relationship
The support is amazing. When we call the vendor, they help us right then. They don't put us in a...
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Operations, Product
It has been a while since we have done an upgrade, but the upgrade went well.
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Loyalty
Right now, we have a separate PACS for cardiology, and that is syngo Dynamics from Siemens...
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Product
syngo Dynamics works fine for making the reports. There was a lot of stuff we had to do on our end...
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Culture, Relationship
Siemens Healthineers has to keep their promises. We have a service contract with the vendor, so that...
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Operations
Siemens Healthineers does not keep all their promises in terms of implementation timelines,...
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Product
syngo Dynamics is a solid product. All the imaging product lines are improving with integration.
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Operations
Siemens Healthineers has better delivery of training than another of our other vendors. They tend to...
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Culture, Relationship
Siemens Healthineers does not keep all promises. They tend to let go of some of the small things...
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Operations
During implementations, Siemens Healthineers tends to not have the right knowledge about our usage...
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Loyalty
syngo Dynamics is there, and it is stable. It does what we need it to do today but doesn’t offer us...
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Relationship, Product
The vendor’s proactiveness is one of my biggest gripes with them. Siemens Healthineers is not ahead...
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Product
Once we get there, the product’s upgrades are fine. syngo Dynamics does what the vendor says it...
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Loyalty, Product
Siemens Healthineers is very behind in the world of integrations and interoperability with things...
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Value
I am not sure that syngo Dynamics is driving a whole lot of anything. It is very expensive for an...
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Relationship
We don’t really have a problem with the vendor’s support people. We call in, and they give us a...
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Relationship, Product
I would not buy syngo Dynamics again. It isn’t that great of a system. It isn’t really what I would...
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Loyalty
Siemens Healthineers has been a good vendor in cardiology, and they seem to be on top of development...
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Product
With syngo Dynamics, structured reporting for echo is easy. It is very standard. All the echo...
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Relationship, Product
Siemens Healthineers doesn't keep all their promises. Sometimes the vendor will tell us that...
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Product
The beauty of syngo Dynamics is that the customer can set their own templates. We build our own...
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Operations
It is very important to know how long it takes to implement these systems. Most of my new...
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Relationship
Overall, Siemens Healthineers' support is good. They are trying to do their best. I don't...
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Loyalty, Product
We have had syngo Dynamics for a while. It is what it is. When it comes to the product itself, syngo...
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Product
syngo Dynamics is a familiar and reliable product for echo structured reporting. Its usability and...
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Relationship, Product
When I had an issue with syngo Dynamics, we escalated things, and Siemens Healthineers literally...
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Loyalty
Our lower satisfaction score with syngo Dynamics is on our end because we are not using their...
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Loyalty, Product
I don't think I have seen anything new with syngo Dynamics. Siemens Healthineers is currently...
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Product
The biggest improvement we need is the ability to integrate with other products, especially...
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Product
Siemens Healthineers doesn't promise a whole lot. They just say that something is how it is. They do...
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Operations
Siemens Healthineers’ implementation team sent one specialist for maybe a few days, and that was...
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Operations, Product
Some parts of syngo Dynamics are easy to use. We point and click, and it launches an image. Even...
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Loyalty
I don't think syngo Dynamics is part of our long-term plan. I think we are going to a different...
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Product
syngo Dynamics is fine. It is stable. It works. I would give it a solid B. Developing and...
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Value
Siemens Healthineers has done a good job at avoiding charging for every little thing.
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Operations, Product
In terms of ease of use, syngo Dynamics is brutal. I had to have my team learn it. And my likelihood...
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Operations
I didn't get much training on syngo Dynamics. The vendor mostly just referred us to a portal where...
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Product
Upgrades for syngo Dynamics are iffy, and it has been a difficult thing to get going and get...
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Relationship
I have trouble getting ahold of Siemens Healthineers and getting solutions once I do get ahold of...
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Product
The syngo Dynamics recent upgrade gave the cardiologists the ability to use it in their offices, so...
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Loyalty
We aren't sure whether syngo Dynamics is going to be part of our long-term plans. Our hope is to...
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Loyalty
syngo Dynamics was not part of our long-term plans. Our long-term plan was to move to another...
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Relationship, Operations
Siemens Healthineers does keep all their promises to us; it is just hard to get responses. They are...
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Product
syngo Dynamics is a great cardiology solution for adult echo and cath. We have worked with Siemens...
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Product
Siemens Healthineers has put a lot of work into the pediatric portion of their echo and cath...
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Product
We have some room for improvement with the system's ease of use. Our users sometimes struggle with...
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Relationship
Proactivity doesn't come up very often, but Siemens Healthineers does reach out to us when there are...
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Value
Whether we get our money's worth is kind of nebulous. Healthcare things are just expensive. I have...
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Operations
Outside of upgrades, we don't get a lot of ongoing training from Siemens Healthineers, but the...
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Operations
We are a large organization, and the vendor's training services don't scale well.
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