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User Commentary
Relationship, Product
syngo Dynamics is easy from a user perspective, and it is pretty easy to navigate images. The images...
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Operations
Siemens Healthineers might have something for training or education, but we don't upgrade or do...
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Product
I would recommend syngo Dynamics just because of the structural reporting aspect. syngo Dynamics is...
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Relationship
We can get somebody on the phone at Siemens Healthineers, and if we need help with something, they...
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Value
Seimens Healthineers avoids charging for every little thing for the most part. Whenever they do...
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Relationship, Operations, Product
With syngo Dynamics, each time that we do a version upgrade, it takes us a few tries to get the bugs...
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Product
Siemens Healthineers supports our integration goals as much as they can. Sometimes it takes an army...
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Relationship, Product
I don't see as much from Siemens Healthineers as other vendors.
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Product
There are not a lot of upgrades for syngo Dynamics, and there is nothing outstanding or above and...
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Product
What our doctors like the most about syngo Dynamics is the structured reporting integration with...
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Operations
I would suggest that Siemens Healthineers have better administrative training. Most of what I have...
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Loyalty
Siemens Healthineers needs to have more of a structured project for implementations and upgrades and...
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Relationship
Typically, when we call Siemens Healthineers for support and the first-level support people can't...
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Value
syngo Dynamics is pretty well respected in our area. It has a good reputation and seems to have a...
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Product
syngo Dynamics doesn't have a true web viewer that can replace the cardiologist reporting station....
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Relationship
The vendor isn't even trying to tell us what is on their radar or what their future road map looks...
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Culture, Product
syngo Dynamics is user friendly for the most part, and the system works as promoted.
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Relationship, Product
We don't get a lot of support from Siemens Healthineers in terms of walking us through issues. The...
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Relationship, Product
We have had issues with Siemens Healthineers’ upgrading and service packs. We are in email loops...
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Product
The product has been solid. It has had its issues and quirks, but for the most part, we can rely on...
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Loyalty, Product
Not a lot of things have changed since we have been on syngo Dynamics. Even with the new platform,...
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Operations
No one from Siemens Healthineers has ever reached out to initiate any ongoing training, and no...
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Product
syngo Dynamics is pretty intuitive to some degree, and the user can easily navigate through stuff.
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Product
The providers are happy with syngo Dynamics, and we have zero issues with it. There aren’t a ton of...
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Operations
We have never had any issues with the training in syngo Dynamics. The vendor knows what they are...
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Product
Overall in our specific space, syngo Dynamics does really well for hemodynamic collection and...
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Product
Siemens Healthineers' PM process could be somewhat improved. We have to sustain pretty long outages...
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Product
It is harder to pinpoint where people break promises. But there are expectations set by the...
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Value
For one of our departments, the product meets all our needs at this point. For the cath department,...
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Relationship
The vendor’s service is only proactive when there are updates. They offer new updates when they come...
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Relationship
I would like the vendor’s support people to be more technically competent. Sometimes the support...
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Product
One thing I like about the product is the report customization. No other vendor is providing the...
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Product
The specific improvements I would like to see with the product would be to improve the very thing...
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Loyalty, Product
syngo Dynamics is still our choice to use in our heart center area. There are other tools that we...
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Relationship
Siemens Healthineers is really good about making sure that we are supported. And it doesn't matter...
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Culture, Relationship, Value
Siemens Healthineers has been a really good vendor and partner; their service has been really good....
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Loyalty, Relationship, Product
Overall, things have been okay with syngo Dynamics. There is one outstanding issue with measurements...
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Operations, Value
Siemens Healthineers doesn't really offer any free classes or updates or anything. If we want to...
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Product
The way the product integrates into our EMR is pretty good. Siemens Healthineers offers different...
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Culture, Value
I am not sure what the licensing fees for other software models are, but I feel like the licensing...
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Product
The technical infrastructure for the product is pretty good. The product is very user friendly. And...
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Operations
We upgraded recently, but we have had multiple support tickets open with the vendor for months with...
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Loyalty, Product
There are so many modalities that we can't link into syngo Dynamics. The vendor does not have a road...
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Product, Value
We got a few small surprises during our last upgrade. We put in feature requests and received no...
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