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syngo Dynamics Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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CIO

The training is an add-on. It's an extra fee. It's not something embedded within the core pricing structure....

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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CIO

I would buy syngo Dynamics again. Though if asked, I would probably not buy from Siemens...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Siemens Healthineers is willing to help. They cannot always help, but they are willing to help. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I don’t foresee us moving from syngo Dynamics since it’s a fairly new solution. However, I haven't...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Siemens Healthineers’ training was subpar. We’d like them to train us within our own environment,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

With syngo Dynamics, there are challenges we're working through with the structured reporting, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We’ve been having some issues with Siemens Healthineers’ support. There is a lack of engagement when...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Siemens Healthineers needs more engaged individuals. The problem is that they will work with us, but...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I would have a lot of things to say to Siemens Healthineers' leadership team about syngo Dynamics,...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

There isn't a training program from Siemens Healthineers, but the product is simple to use. So, I am...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

To a fellow admin, I wouldn't recommend syngo Dynamics ever. To a clinician, I would probably say...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Every vendor is expensive. I'm not dissatisfied nor satisfied with my money's worth with Siemens...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

syngo Dynamics is a good product. But whether I would buy it again has a more complicated answer...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Siemens Healthineers' support people are good. If they did more proactive things, they would be...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have a schedule, and Siemens Healthineers charges a certain amount. Sometimes that amount creeps...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

syngo Dynamics is a 1999 product. We need better. The vendor is doing updates. Those updates don't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

As far as training goes, the challenge is that I don't want to spend more money on training,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Siemens Healthineers is not always telling us what their vision is. I suspect it's not so much...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

If Siemens Healthineers can keep up with the AI game and get more into it, we may consider it. But...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There is a field workflow issue with syngo Dynamics. It is kind of like approving the addendum....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There are a lot of times when we get new ultrasound machines that we still have to wait for Siemens...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We would choose syngo Dynamics again because of its integration abilities and certain options that...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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Manager

Most of the time when the Siemens Healthineers engineers answer our phone calls, they know our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We’ve never had a situation where we have needed a function that syngo Dynamics doesn’t have. We get...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

I am not a huge fan of syngo Dynamics, but my cardiologists who are actually using it really like...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Our people don't like that we only have a single reporting option for nuclear medicine in the system....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I would like to see integration with third-party apps from Siemens Healthineers. syngo Dynamics...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have to jump through some hoops to get the right people involved on the support side of Siemens...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

With Siemens Healthineers, we often have to track down specific individuals in order to get...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Overall, our cardiologists are satisfied with syngo Dynamics and the integration. However, there...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Siemens Healthineers did a lot of fixes with their most recent update. Their phone support also...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Siemens Healthineers has kept their promises for the most part, but we struggle with the product and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Siemens Healthineers has put in some recent things that have really done a good job, like proactive...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

syngo Dynamics is meeting most of our needs. The consideration that our cardiologists are looking at...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I would not have chosen syngo Dynamics even in the beginning. It is a very heavy client-based...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We have worked with syngo Dynamics for some time and have had good luck with Siemens Healthineers in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

syngo Dynamics is pretty intuitive. I haven't heard of anything that our cardiologists want that it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Siemens Healthineers' customer support is amazing and very easy to work with. We don't tend to have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Sometimes, navigating between images in the system can be a little clunky. The system gives us a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

One thing I really like about the system is that I can access it from any workstation where I have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Our users definitely don't want to change systems. We are doing an EMR transition to incorporate...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

In theory, syngo Dynamics could do a lot more than what we are doing with it. The vendor is trying...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have been part of projects where additional after-hours support has come with additional costs....

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

Siemens Healthineers has provided us with amazing training. They also offer recordings for people...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The vendor could improve the system's data mapping for modalities and its ability to stay up to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

syngo Dynamics is customizable when it comes to reports.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Siemens Healthineers knows we are moving away from them, so there is no incentive for them to meet...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

When we went through a vendor selection process recently, we did not even consider Siemens...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We really haven't had to use Siemens Healthineers’ support yet. The person we have dealt with and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Integration with Siemens Healthineers' system is great. The go-live of syngo Dynamics went fairly...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Director

I guess we will be with syngo Dynamics for the long term. Our parent organization did their echo...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The implementation of syngo Dynamics was painful. When we went on to our previous system, the vendor...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

There are still growing pains with syngo Dynamics. We are still working on the echo structured...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We have moved to syngo Dynamics. We didn’t look at anything else because our parent organization...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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