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syngo Dynamics Comments
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User Commentary
Director
The support is pretty good. When we have a problem, the support people are usually adept at helping...
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Director
We have a laundry list of items that we purchase when we need them, but once we had the support...
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Director
We are going through some upgrades right now. Everything seems to be functional. The physicians seem...
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Director
We are used to the product, so we don't require a lot of additional training. Even if we don't do...
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Manager
One downside with syngo Dynamics is that the reporting features are a little involved. Those...
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Manager
We aren’t real power users of the product. We use it very lightly. We use it as more of a general...
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Manager
I meet with our sales executive from Siemens regularly, and that is great. We have a line of...
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Manager
Siemens has online help and ticketing, but I don’t know whether their user group still exists. They...
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Manager
We aren’t really getting our money’s worth because the vendor nickel-and-dimes us. Our organization...
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Manager
For years I have asked for enhancement requests surrounding things that Siemens could do better. In...
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Manager
The structured reporting in syngo Dynamics is extremely robust. I have zero problems with that. The...
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Manager
Siemens has hit us for an upgrade, and it should be part of our service contract, but it isn't, so...
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Manager
Siemens needs to look at enhancement requests. They need to develop functionality and look at what...
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Director
We probably hear from the vendor weekly and monthly; they are great. The product is just easy. It is...
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Director
There are a couple of improvements, like just catching up with the times. Some of the things I would...
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Manager
We haven't really looked at any other systems. syngo Dynamics meets our needs. We would choose this...
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Manager
Siemens doesn't charge for every little thing. They are a lot better than other vendors. On...
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Manager
The vendor's implementations and upgrades for the product have been pretty good. There are some...
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Manager
Our integration went pretty well, and things have been good with the system. syngo Dynamics is...
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Manager
syngo Dynamics has an odd glitch from time to time, and the system's last upgrade took away some...
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Manager
Siemens' support people are pretty good, especially compared to other vendors'. They have prompt...
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VP/Other Executive
Siemens has been making some improvements, and they seem to have a new focus on working with their...
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Analyst/Coordinator
syngo Dynamics’ performance in terms of viewing imaging of the report is fine, but the reporting...
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Analyst/Coordinator
Some elements of the product haven’t worked the way Siemens promoted them. Since we implemented the...
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Manager
The physicians really like syngo Dynamics for echo structured reporting, and we have full adoption....
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Manager
syngo Dynamics has worked well. The system has good functionality. syngo Dynamics is the only system...
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Director
The physicians seem fairly happy with syngo Dynamics. We have had the system for a number of years,...
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Manager
Our cath people love syngo Dynamics. They warmed up to the last version of syngo Dynamics a little...
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Director
We have a certain comfort with syngo Dynamics because we know what we are getting. That gives us...
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Director
I feel like with Siemens, the promises are always from the sales arm. We can't trust Siemens because...
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Director
Siemens has been improving a little bit. They seem to be looking at customers more and giving...
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Manager
syngo Dynamics is easy to use and is favored by our clinical teams.
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Manager
Overall, the support is very good; however, communication could be better when an incident needs to...
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Manager
When COVID-19 hit, that pushed back our upcoming training. That wasn't the vendor’s fault. I am...
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Manager
Siemens' support is great every time I call. Siemens has been a good company, and they work very...
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Manager
syngo Dynamics is highly customizable. I like the diagrams. I like the congenital heart package the...
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Manager
Instead of trying to anticipate what kind of graphs we might need, it would be good if when the...
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Manager
We haven't really had that much interaction with Siemens during the COVID-19 crisis. They haven't...
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Manager
It would be good to have more training to go to higher levels and increase optimization. We are...
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Manager
Siemens doesn't really try hard to support our integration goals.
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Manager
syngo Dynamics is easy to train people on. The reporting is very robust and configurable. The ease...
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Manager
I would like Siemens to include more abilities for configuration. Basically, I would like to be able...
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CMIO
We are contractually tied to syngo Dynamics for a few more years, but the solution is not in our...
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CMIO
If a vendor ever kept all promises to me, I would assume I had died and passed through the pearly...
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CMIO
Ongoing training isn't really happening. That is something that would be useful to us, but Siemens...
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Analyst/Coordinator
I don’t think there was any change regarding the vendor’s support during the COVID-19 crisis. We...
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Analyst/Coordinator
We see that there is no other cardiology reporting application out there that matches syngo...
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Analyst/Coordinator
I would say that the vendor is a little behind the curve in terms of compatibility, especially with...
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