syngo Dynamics
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

The technology is there within the product. It captures hemodynamics pretty well and integrates with...

Mar 2022
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Analyst/Coordinator

When we tested the product, some of the functionalities didn't work, and the vendor's answer was...

Mar 2022
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Analyst/Coordinator

Siemen Healthineers' support is actually pretty good. We usually get the same people. Their response...

Mar 2022
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Manager

The initial implementation is not enough in terms of training, so we typically supplement with...

Feb 2022
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Manager

Interoperability is a challenge with Siemens Healthineers' current platform. They are going to have...

Feb 2022
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Manager

Siemens Healthineers is behind on some of the basics. We upgraded to a new version, and it...

Feb 2022
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Manager

The vendor does enough to be proactive. They let us know with an official letter if there is a...

Feb 2022
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Manager

Vendor executive involvement is actually a bit of a problem for us. We had a fantastic account...

Feb 2022
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Manager

syngo Dynamics is a good product. It is powerful. It works. The learning curve is pretty steep, but...

Feb 2022
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VP/Other Executive

We have been working with the Siemens Healthineers team, and we feel like we are getting to a good...

Feb 2022
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VP/Other Executive

The recent training from Siemens Healthineers has been good. They thought of a way to include people...

Feb 2022
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VP/Other Executive

The support from the syngo Dynamics team has been good. Our IT team is the first backup, so we...

Feb 2022
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Manager

Our doctors really like the system, and our sister hospital's doctors like our system better than...

Feb 2022
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Manager

syngo Dynamics has an older design.

Feb 2022
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Manager

Siemens Healthineers stuck around when we were implementing the solution to make sure that...

Feb 2022
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Manager

The vendor has contacts with a lot of companies that come up with things, so we can choose what we...

Feb 2022
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Physician

The system is quite robust, and we have been able to leverage it very nicely. We have even been able...

Feb 2022
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Physician

The user interface for managing the template is a little bit cumbersome. We almost need to take a...

Feb 2022
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Physician

Siemens wants to update our scoring systems, and they want to charge for that update. We recently...

Feb 2022
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Physician

For the product to work well, we need a very supportive IT department. Luckily, we have one. We have...

Feb 2022
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Physician

Some providers want images presented in a certain way. For example, they want to have four images...

Feb 2022
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CMIO

I wish the vendor had a zero-footprint product available.

Dec 2021
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CMIO

Overall, the product is excellent. We have a good user experience, and it produces good outcomes....

Dec 2021
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CMIO

The vendor is stable and dependable. The product is solid and has minimal downtime and good...

Dec 2021
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Manager

Siemens Healthineers listens to us and releases new technology. How fast they do that is a different...

Dec 2021
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Manager

We don't receive much executive involvement from the vendor, but that is because we don't have many...

Dec 2021
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Analyst/Coordinator

syngo Dynamics' major strength is the structured reporting that builds a report for the...

Dec 2021
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Analyst/Coordinator

Our biggest complaint with syngo Dynamics is that it is not web based. The vendor does have a web...

Dec 2021
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Analyst/Coordinator

Siemens Healthineers nickel-and-dimes people for sure.

Dec 2021
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Manager

The system is not very user friendly. There are some options no one can figure out how to use that...

Dec 2021
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Manager

We don’t go to the vendor's support team at all. When we have an issue, we go to our internal IT...

Dec 2021
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Manager

There are other products that are comparable to this solution that are much more user friendly. I...

Dec 2021
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Manager

The functionality of syngo Dynamics is great. The quality of the structured reporting for echo in...

Nov 2021
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Manager

The service and support from Siemens Healthineers have been very good every time I have called. The...

Nov 2021
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Manager

The syngo Dynamics web portal has been an issue for us. Siemens Healthineers no longer uses...

Nov 2021
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Manager

Siemens Healthineers did an excellent job with the implementation of our most recent upgrade. Their...

Nov 2021
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Director

Siemens Healthineers has been improving their communication and support. The vendor still has a...

Nov 2021
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Director

syngo Dynamics works. It is an okay product, and it provides a solution, but I just don’t see it as...

Nov 2021
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Analyst/Coordinator

I like syngo Dynamics' performance. Our physicians like how quickly they can pull up images on these...

Oct 2021
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Analyst/Coordinator

We have been on the system for a long time, and I haven't seen any major improvements to it over the...

Oct 2021
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Analyst/Coordinator

I would like it if the system were able to recognize when a user had opened something so that it...

Oct 2021
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Analyst/Coordinator

To some degree, the vendor does what they say that they will do. A sales pitch is much better when...

Oct 2021
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Director

We have some legacy systems from other vendors at some of our labs, and when those labs eventually...

Aug 2021
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Director

Because of the type of relationship we have with Siemens Healthineers, they are pretty responsive to...

Aug 2021
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Director

In general, I would like Siemens Healthineers to improve the performance of the product. We have a...

Aug 2021
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Analyst/Coordinator

The solution has too many bugs. The vendor doesn't have a clue about what is going on in the...

Aug 2021
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Analyst/Coordinator

From a clinical perspective, one of my complaints is that the vendor is removing features in their...

Aug 2021
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Analyst/Coordinator

When we bought syngo Dynamics, it was a very good choice for us. Our other options were either...

Aug 2021
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Analyst/Coordinator

The vendor doesn't promise us much. When they do make promises to us, they do their best to keep...

Aug 2021
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Analyst/Coordinator

From a cost or value point of view, the vendor goes above and beyond to give us the best service...

Aug 2021
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Analyst/Coordinator

We were very proficient with the older version of the product because the vendor provided enough...

Aug 2021
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Analyst/Coordinator

The solution's integration is pretty weak. Our main issue with the product is that it lacks...

Aug 2021
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Analyst/Coordinator

The product's main benefits are its open database and its flexible functions for report designs. We...

Aug 2021
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Analyst/Coordinator

We are having some issues with some backups in part of the system. There are some lockups in the...

Aug 2021
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Analyst/Coordinator

We had to do an upgrade for something and ran into some bumps that should have been known.

Aug 2021
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Analyst/Coordinator

The vendor is fabulous at giving out information. I have to give them huge credit for that. They...

Aug 2021
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Director

The support is pretty good. When we have a problem, the support people are usually adept at helping...

Jul 2021
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Director

We have a laundry list of items that we purchase when we need them, but once we had the support...

Jul 2021
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Director

We are going through some upgrades right now. Everything seems to be functional. The physicians seem...

Jul 2021
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Director

We are used to the product, so we don't require a lot of additional training. Even if we don't do...

Jul 2021
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Manager

One downside with syngo Dynamics is that the reporting features are a little involved. Those...

Jun 2021
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Manager

We aren’t real power users of the product. We use it very lightly. We use it as more of a general...

Jun 2021
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Manager

I meet with our sales executive from Siemens regularly, and that is great. We have a line of...

Jun 2021
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Manager

Siemens has online help and ticketing, but I don’t know whether their user group still exists. They...

Jun 2021
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Manager

We aren’t really getting our money’s worth because the vendor nickel-and-dimes us. Our organization...

Jun 2021
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Manager

For years I have asked for enhancement requests surrounding things that Siemens could do better. In...

Jun 2021
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Manager

The structured reporting in syngo Dynamics is extremely robust. I have zero problems with that. The...

Jun 2021
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Manager

Siemens has hit us for an upgrade, and it should be part of our service contract, but it isn't, so...

Jun 2021
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Manager

Siemens needs to look at enhancement requests. They need to develop functionality and look at what...

Jun 2021
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