syngo Dynamics
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Relationship

We have had good luck with Siemens Healthineers from both a product and a service standpoint. The...

Nov 2022
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Analyst/Coordinator

Sales and Contracting

We have had the same syngo Dynamics technology for years. It doesn't feel like there has been any...

Oct 2022
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Analyst/Coordinator

Service and Support

I haven't really experienced any kind of support with Siemens Healthineers. They tell us they will...

Oct 2022
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Manager

Technology

syngo Dynamics is not just one product; it is a bunch of little applications from different vendors...

Oct 2022
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Manager

Functionality and Upgrades

The back end of syngo Dynamics is very stable, and the system has good performance. Another pro is...

Oct 2022
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Manager

Service and Support

Siemens Healthineers does not pay enough attention to fixing small bugs, and when they do, they do...

Oct 2022
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Manager

Interfacing and Integration

syngo Dynamics does not work well with our hemo system. If I had to choose, I would go with our hemo...

Oct 2022
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Manager

ROI / Cost (care and feeding)

syngo Dynamics is part of a bundle. We pay a support fee, and the vendor does everything. Siemens...

Oct 2022
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Manager

Implementation and Training

The training experience depends on which trainers the clients get. In our classes, one of the...

Oct 2022
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Director

Service and Support

Siemens Healthineers is pretty responsive. We have support people, but they do not really...

Sep 2022
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Director

Functionality and Upgrades

syngo Dynamics is a solid solution, but its report-building functionality is antiquated. I hope that...

Sep 2022
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Manager

Functionality and Upgrades

syngo Dynamics is really quick with large studies. It scrolls through lots of files and loads them...

Sep 2022
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Manager

Functionality and Upgrades

I would like a little more access on the admin side to modify, save, and archive things. There are a...

Sep 2022
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CMIO

Technology

Siemens Healthineers was probably a good choice a decade ago, but the vendor has just not kept up. I...

Jun 2022
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CMIO

Interfacing and Integration

Siemens Healthineers has promised to develop the features that we are lacking, such as a useful and...

Jun 2022
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CMIO

ROI / Cost (care and feeding)

Siemens Healthineers used to be more guilty of nickel-and-diming; they would want cash for every...

Jun 2022
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Manager

Technology

syngo Dynamics is very outdated. I can't print reports from the server, so I have to print reports...

Jun 2022
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Manager

Implementation and Training

The integration engine is a little clunky and difficult. End users want to pull in height and weight...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

syngo Dynamics is a workhorse, and it has been very stable. There is new technology out there from...

Jun 2022
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Analyst/Coordinator

Service and Support

Anytime we have reached out to Siemens Healthineers to get support on syngo Dynamics, they have been...

Jun 2022
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Analyst/Coordinator

Technology

The technology is there within the product. It captures hemodynamics pretty well and integrates with...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

When we tested the product, some of the functionalities didn't work, and the vendor's answer was...

Mar 2022
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Analyst/Coordinator

Service and Support

Siemen Healthineers' support is actually pretty good. We usually get the same people. Their response...

Mar 2022
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Manager

Implementation and Training

The initial implementation is not enough in terms of training, so we typically supplement with...

Feb 2022
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Manager

Functionality and Upgrades

Interoperability is a challenge with Siemens Healthineers' current platform. They are going to have...

Feb 2022
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Manager

Functionality and Upgrades

Siemens Healthineers is behind on some of the basics. We upgraded to a new version, and it...

Feb 2022
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Manager

Service and Support

The vendor does enough to be proactive. They let us know with an official letter if there is a...

Feb 2022
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Manager

Relationship

Vendor executive involvement is actually a bit of a problem for us. We had a fantastic account...

Feb 2022
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Manager

Lessons Learned

syngo Dynamics is a good product. It is powerful. It works. The learning curve is pretty steep, but...

Feb 2022
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VP/Other Executive

Relationship

We have been working with the Siemens Healthineers team, and we feel like we are getting to a good...

Feb 2022
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VP/Other Executive

Implementation and Training

The recent training from Siemens Healthineers has been good. They thought of a way to include people...

Feb 2022
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VP/Other Executive

Service and Support

The support from the syngo Dynamics team has been good. Our IT team is the first backup, so we...

Feb 2022
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Manager

Functionality and Upgrades

Our doctors really like the system, and our sister hospital's doctors like our system better than...

Feb 2022
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Manager

Technology

syngo Dynamics has an older design.

Feb 2022
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Manager

Service and Support

Siemens Healthineers stuck around when we were implementing the solution to make sure that...

Feb 2022
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Manager

Functionality and Upgrades

The vendor has contacts with a lot of companies that come up with things, so we can choose what we...

Feb 2022
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Physician

Functionality and Upgrades

The system is quite robust, and we have been able to leverage it very nicely. We have even been able...

Feb 2022
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Physician

Functionality and Upgrades

The user interface for managing the template is a little bit cumbersome. We almost need to take a...

Feb 2022
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Physician

ROI / Cost (care and feeding)

Siemens wants to update our scoring systems, and they want to charge for that update. We recently...

Feb 2022
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Physician

Interfacing and Integration

For the product to work well, we need a very supportive IT department. Luckily, we have one. We have...

Feb 2022
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Physician

Functionality and Upgrades

Some providers want images presented in a certain way. For example, they want to have four images...

Feb 2022
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CMIO

Other Observations & Comments

I wish the vendor had a zero-footprint product available.

Dec 2021
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CMIO

Interfacing and Integration

Overall, the product is excellent. We have a good user experience, and it produces good outcomes....

Dec 2021
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CMIO

Relationship

The vendor is stable and dependable. The product is solid and has minimal downtime and good...

Dec 2021
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Manager

Technology

Siemens Healthineers listens to us and releases new technology. How fast they do that is a different...

Dec 2021
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Manager

Functionality and Upgrades

We don't receive much executive involvement from the vendor, but that is because we don't have many...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

syngo Dynamics' major strength is the structured reporting that builds a report for the...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Our biggest complaint with syngo Dynamics is that it is not web based. The vendor does have a web...

Dec 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

Siemens Healthineers nickel-and-dimes people for sure.

Dec 2021
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