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syngo Dynamics Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
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Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Director

The support is pretty good. When we have a problem, the support people are usually adept at helping...

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We have a laundry list of items that we purchase when we need them, but once we had the support...

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Director

We are going through some upgrades right now. Everything seems to be functional. The physicians seem...

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Director

We are used to the product, so we don't require a lot of additional training. Even if we don't do...

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Manager

One downside with syngo Dynamics is that the reporting features are a little involved. Those...

Jun 2021
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Manager

We aren’t real power users of the product. We use it very lightly. We use it as more of a general...

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Manager

I meet with our sales executive from Siemens regularly, and that is great. We have a line of...

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Manager

Siemens has online help and ticketing, but I don’t know whether their user group still exists. They...

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Manager

We aren’t really getting our money’s worth because the vendor nickel-and-dimes us. Our organization...

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Manager

For years I have asked for enhancement requests surrounding things that Siemens could do better. In...

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Manager

The structured reporting in syngo Dynamics is extremely robust. I have zero problems with that. The...

Jun 2021
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Manager

Siemens has hit us for an upgrade, and it should be part of our service contract, but it isn't, so...

Jun 2021
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Manager

Siemens needs to look at enhancement requests. They need to develop functionality and look at what...

Jun 2021
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Director

We probably hear from the vendor weekly and monthly; they are great. The product is just easy. It is...

May 2021
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Director

There are a couple of improvements, like just catching up with the times. Some of the things I would...

May 2021
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Manager

We haven't really looked at any other systems. syngo Dynamics meets our needs. We would choose this...

Mar 2021
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Manager

Siemens doesn't charge for every little thing. They are a lot better than other vendors. On...

Mar 2021
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Manager

The vendor's implementations and upgrades for the product have been pretty good. There are some...

Mar 2021
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Manager

Our integration went pretty well, and things have been good with the system. syngo Dynamics is...

Mar 2021
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Manager

syngo Dynamics has an odd glitch from time to time, and the system's last upgrade took away some...

Mar 2021
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Manager

Siemens' support people are pretty good, especially compared to other vendors'. They have prompt...

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VP/Other Executive

Siemens has been making some improvements, and they seem to have a new focus on working with their...

Jan 2021
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Analyst/Coordinator

syngo Dynamics’ performance in terms of viewing imaging of the report is fine, but the reporting...

Jan 2021
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Analyst/Coordinator

Some elements of the product haven’t worked the way Siemens promoted them. Since we implemented the...

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Manager

The physicians really like syngo Dynamics for echo structured reporting, and we have full adoption....

Jan 2021
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Manager

syngo Dynamics has worked well. The system has good functionality. syngo Dynamics is the only system...

Dec 2020
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Director

The physicians seem fairly happy with syngo Dynamics. We have had the system for a number of years,...

Dec 2020
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Manager

Our cath people love syngo Dynamics. They warmed up to the last version of syngo Dynamics a little...

Dec 2020
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Director

We have a certain comfort with syngo Dynamics because we know what we are getting. That gives us...

Dec 2020
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Director

I feel like with Siemens, the promises are always from the sales arm. We can't trust Siemens because...

Dec 2020
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Director

Siemens has been improving a little bit. They seem to be looking at customers more and giving...

Dec 2020
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Manager

syngo Dynamics is easy to use and is favored by our clinical teams.

Nov 2020
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Manager

Overall, the support is very good; however, communication could be better when an incident needs to...

Nov 2020
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Manager

When COVID-19 hit, that pushed back our upcoming training. That wasn't the vendor’s fault. I am...

Nov 2020
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Manager

Siemens' support is great every time I call. Siemens has been a good company, and they work very...

Nov 2020
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Manager

syngo Dynamics is highly customizable. I like the diagrams. I like the congenital heart package the...

Nov 2020
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Manager

Instead of trying to anticipate what kind of graphs we might need, it would be good if when the...

Nov 2020
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Manager

We haven't really had that much interaction with Siemens during the COVID-19 crisis. They haven't...

Sep 2020
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Manager

It would be good to have more training to go to higher levels and increase optimization. We are...

Sep 2020
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Manager

Siemens doesn't really try hard to support our integration goals.

Sep 2020
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Manager

syngo Dynamics is easy to train people on. The reporting is very robust and configurable. The ease...

Sep 2020
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Manager

I would like Siemens to include more abilities for configuration. Basically, I would like to be able...

Sep 2020
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CMIO

We are contractually tied to syngo Dynamics for a few more years, but the solution is not in our...

Aug 2020
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CMIO

If a vendor ever kept all promises to me, I would assume I had died and passed through the pearly...

Aug 2020
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CMIO

Ongoing training isn't really happening. That is something that would be useful to us, but Siemens...

Aug 2020
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Analyst/Coordinator

I don’t think there was any change regarding the vendor’s support during the COVID-19 crisis. We...

Aug 2020
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Analyst/Coordinator

We see that there is no other cardiology reporting application out there that matches syngo...

Aug 2020
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Analyst/Coordinator

I would say that the vendor is a little behind the curve in terms of compatibility, especially with...

Aug 2020
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