syngo Dynamics Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Culture, Value

Siemens Healthineers doesn’t really nickel-and-dime us, but there are some things that are pretty...

Jun 2024
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Manager

Product

There are things that Siemens Healthineers could improve on. A lot of workstations aren't locally on...

Jun 2024
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Analyst/Coordinator

Relationship

The vendor is a great partner with us. We have a pretty robust environment, so the product just...

Apr 2024
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Analyst/Coordinator

Product, Value

The only downside with syngo Dynamics is that it is costly when we want to modify templates. The...

Apr 2024
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Analyst/Coordinator

Relationship, Product

syngo Dynamics is easy from a user perspective, and it is pretty easy to navigate images. The images...

Feb 2024
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Manager

Operations

Siemens Healthineers might have something for training or education, but we don't upgrade or do...

Jan 2024
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Manager

Product

I would recommend syngo Dynamics just because of the structural reporting aspect. syngo Dynamics is...

Jan 2024
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Manager

Relationship

We can get somebody on the phone at Siemens Healthineers, and if we need help with something, they...

Jan 2024
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Manager

Value

Seimens Healthineers avoids charging for every little thing for the most part. Whenever they do...

Jan 2024
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Manager

Relationship, Operations, Product

With syngo Dynamics, each time that we do a version upgrade, it takes us a few tries to get the bugs...

Jan 2024
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Manager

Product

Siemens Healthineers supports our integration goals as much as they can. Sometimes it takes an army...

Jan 2024
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Manager

Relationship, Product

I don't see as much from Siemens Healthineers as other vendors.

Dec 2023
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Manager

Product

There are not a lot of upgrades for syngo Dynamics, and there is nothing outstanding or above and...

Dec 2023
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Manager

Product

What our doctors like the most about syngo Dynamics is the structured reporting integration with...

Dec 2023
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Manager

Operations

I would suggest that Siemens Healthineers have better administrative training. Most of what I have...

Dec 2023
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Manager

Loyalty

Siemens Healthineers needs to have more of a structured project for implementations and upgrades and...

Dec 2023
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Manager

Relationship

Typically, when we call Siemens Healthineers for support and the first-level support people can't...

Dec 2023
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Director

Value

syngo Dynamics is pretty well respected in our area. It has a good reputation and seems to have a...

Nov 2023
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Director

Product

syngo Dynamics doesn't have a true web viewer that can replace the cardiologist reporting station....

Nov 2023
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Manager

Relationship

The vendor isn't even trying to tell us what is on their radar or what their future road map looks...

Oct 2023
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Manager

Culture, Product

syngo Dynamics is user friendly for the most part, and the system works as promoted.

Oct 2023
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Manager

Relationship, Product

We don't get a lot of support from Siemens Healthineers in terms of walking us through issues. The...

Oct 2023
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Director

Relationship, Product

We have had issues with Siemens Healthineers’ upgrading and service packs. We are in email loops...

Sep 2023
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Director

Product

The product has been solid. It has had its issues and quirks, but for the most part, we can rely on...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

Not a lot of things have changed since we have been on syngo Dynamics. Even with the new platform,...

Sep 2023
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Analyst/Coordinator

Operations

No one from Siemens Healthineers has ever reached out to initiate any ongoing training, and no...

Sep 2023
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Analyst/Coordinator

Product

syngo Dynamics is pretty intuitive to some degree, and the user can easily navigate through stuff.

Sep 2023
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Manager

Product

The providers are happy with syngo Dynamics, and we have zero issues with it. There aren’t a ton of...

Sep 2023
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Manager

Operations

We have never had any issues with the training in syngo Dynamics. The vendor knows what they are...

Sep 2023
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Director

Product

Overall in our specific space, syngo Dynamics does really well for hemodynamic collection and...

Aug 2023
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Director

Product

Siemens Healthineers' PM process could be somewhat improved. We have to sustain pretty long outages...

Aug 2023
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Manager

Product

It is harder to pinpoint where people break promises. But there are expectations set by the...

Aug 2023
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Manager

Value

For one of our departments, the product meets all our needs at this point. For the cath department,...

Aug 2023
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Manager

Relationship

The vendor’s service is only proactive when there are updates. They offer new updates when they come...

Aug 2023
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Manager

Relationship

I would like the vendor’s support people to be more technically competent. Sometimes the support...

Aug 2023
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Manager

Product

One thing I like about the product is the report customization. No other vendor is providing the...

Aug 2023
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Manager

Product

The specific improvements I would like to see with the product would be to improve the very thing...

Aug 2023
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VP/Other Executive

Loyalty, Product

syngo Dynamics is still our choice to use in our heart center area. There are other tools that we...

Aug 2023
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VP/Other Executive

Relationship

Siemens Healthineers is really good about making sure that we are supported. And it doesn't matter...

Aug 2023
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VP/Other Executive

Culture, Relationship, Value

Siemens Healthineers has been a really good vendor and partner; their service has been really good....

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Overall, things have been okay with syngo Dynamics. There is one outstanding issue with measurements...

Jul 2023
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Analyst/Coordinator

Operations, Value

Siemens Healthineers doesn't really offer any free classes or updates or anything. If we want to...

Jul 2023
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Analyst/Coordinator

Product

The way the product integrates into our EMR is pretty good. Siemens Healthineers offers different...

Jul 2023
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Analyst/Coordinator

Culture, Value

I am not sure what the licensing fees for other software models are, but I feel like the licensing...

Jul 2023
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Analyst/Coordinator

Product

The technical infrastructure for the product is pretty good. The product is very user friendly. And...

Jul 2023
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