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syngo Dynamics
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

The system is not very user friendly. There are some options no one can figure out how to use that...

Dec 2021
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Manager

We don’t go to the vendor's support team at all. When we have an issue, we go to our internal IT...

Dec 2021
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Manager

There are other products that are comparable to this solution that are much more user friendly. I...

Dec 2021
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(0)
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Manager

The functionality of syngo Dynamics is great. The quality of the structured reporting for echo in...

Nov 2021
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Manager

The service and support from Siemens Healthineers have been very good every time I have called. The...

Nov 2021
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Manager

The syngo Dynamics web portal has been an issue for us. Siemens Healthineers no longer uses...

Nov 2021
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Manager

Siemens Healthineers did an excellent job with the implementation of our most recent upgrade. Their...

Nov 2021
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Director

Siemens Healthineers has been improving their communication and support. The vendor still has a...

Nov 2021
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Director

syngo Dynamics works. It is an okay product, and it provides a solution, but I just don’t see it as...

Nov 2021
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Analyst/Coordinator

I like syngo Dynamics' performance. Our physicians like how quickly they can pull up images on these...

Oct 2021
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Analyst/Coordinator

We have been on the system for a long time, and I haven't seen any major improvements to it over the...

Oct 2021
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Analyst/Coordinator

I would like it if the system were able to recognize when a user had opened something so that it...

Oct 2021
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Analyst/Coordinator

To some degree, the vendor does what they say that they will do. A sales pitch is much better when...

Oct 2021
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Director

We have some legacy systems from other vendors at some of our labs, and when those labs eventually...

Aug 2021
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Director

Because of the type of relationship we have with Siemens Healthineers, they are pretty responsive to...

Aug 2021
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Director

In general, I would like Siemens Healthineers to improve the performance of the product. We have a...

Aug 2021
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Analyst/Coordinator

The solution has too many bugs. The vendor doesn't have a clue about what is going on in the...

Aug 2021
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Analyst/Coordinator

From a clinical perspective, one of my complaints is that the vendor is removing features in their...

Aug 2021
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Analyst/Coordinator

When we bought syngo Dynamics, it was a very good choice for us. Our other options were either...

Aug 2021
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Analyst/Coordinator

The vendor doesn't promise us much. When they do make promises to us, they do their best to keep...

Aug 2021
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Analyst/Coordinator

From a cost or value point of view, the vendor goes above and beyond to give us the best service...

Aug 2021
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Analyst/Coordinator

We were very proficient with the older version of the product because the vendor provided enough...

Aug 2021
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Analyst/Coordinator

The solution's integration is pretty weak. Our main issue with the product is that it lacks...

Aug 2021
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Analyst/Coordinator

The product's main benefits are its open database and its flexible functions for report designs. We...

Aug 2021
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Analyst/Coordinator

We are having some issues with some backups in part of the system. There are some lockups in the...

Aug 2021
||
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Analyst/Coordinator

We had to do an upgrade for something and ran into some bumps that should have been known.

Aug 2021
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(0)
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Analyst/Coordinator

The vendor is fabulous at giving out information. I have to give them huge credit for that. They...

Aug 2021
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Director

The support is pretty good. When we have a problem, the support people are usually adept at helping...

Jul 2021
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Director

We have a laundry list of items that we purchase when we need them, but once we had the support...

Jul 2021
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(0)
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Director

We are going through some upgrades right now. Everything seems to be functional. The physicians seem...

Jul 2021
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(0)
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Director

We are used to the product, so we don't require a lot of additional training. Even if we don't do...

Jul 2021
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Manager

One downside with syngo Dynamics is that the reporting features are a little involved. Those...

Jun 2021
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Manager

We aren’t real power users of the product. We use it very lightly. We use it as more of a general...

Jun 2021
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(0)
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Manager

I meet with our sales executive from Siemens regularly, and that is great. We have a line of...

Jun 2021
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Manager

Siemens has online help and ticketing, but I don’t know whether their user group still exists. They...

Jun 2021
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Manager

We aren’t really getting our money’s worth because the vendor nickel-and-dimes us. Our organization...

Jun 2021
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Manager

For years I have asked for enhancement requests surrounding things that Siemens could do better. In...

Jun 2021
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Manager

The structured reporting in syngo Dynamics is extremely robust. I have zero problems with that. The...

Jun 2021
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Manager

Siemens has hit us for an upgrade, and it should be part of our service contract, but it isn't, so...

Jun 2021
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Manager

Siemens needs to look at enhancement requests. They need to develop functionality and look at what...

Jun 2021
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Director

We probably hear from the vendor weekly and monthly; they are great. The product is just easy. It is...

May 2021
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Director

There are a couple of improvements, like just catching up with the times. Some of the things I would...

May 2021
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Manager

We haven't really looked at any other systems. syngo Dynamics meets our needs. We would choose this...

Mar 2021
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Manager

Siemens doesn't charge for every little thing. They are a lot better than other vendors. On...

Mar 2021
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(0)
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Manager

The vendor's implementations and upgrades for the product have been pretty good. There are some...

Mar 2021
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Manager

Our integration went pretty well, and things have been good with the system. syngo Dynamics is...

Mar 2021
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Manager

syngo Dynamics has an odd glitch from time to time, and the system's last upgrade took away some...

Mar 2021
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Manager

Siemens' support people are pretty good, especially compared to other vendors'. They have prompt...

Mar 2021
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(0)
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VP/Other Executive

Siemens has been making some improvements, and they seem to have a new focus on working with their...

Jan 2021
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(0)
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Analyst/Coordinator

syngo Dynamics’ performance in terms of viewing imaging of the report is fine, but the reporting...

Jan 2021
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Analyst/Coordinator

Some elements of the product haven’t worked the way Siemens promoted them. Since we implemented the...

Jan 2021
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(0)
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Manager

The physicians really like syngo Dynamics for echo structured reporting, and we have full adoption....

Jan 2021
||
(0)
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Manager

syngo Dynamics has worked well. The system has good functionality. syngo Dynamics is the only system...

Dec 2020
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Director

The physicians seem fairly happy with syngo Dynamics. We have had the system for a number of years,...

Dec 2020
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(0)
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Manager

Our cath people love syngo Dynamics. They warmed up to the last version of syngo Dynamics a little...

Dec 2020
||
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Director

We have a certain comfort with syngo Dynamics because we know what we are getting. That gives us...

Dec 2020
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(0)
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Director

I feel like with Siemens, the promises are always from the sales arm. We can't trust Siemens because...

Dec 2020
||
(0)
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Director

Siemens has been improving a little bit. They seem to be looking at customers more and giving...

Dec 2020
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