Core Administration Solutions Commentary
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
Relationship
We strive to beat the expectations our clients and providers have for turnaround times. We want to...
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Product
People in the industry are very familiar with SKYGEN USA. If a new provider comes in to work with...
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Relationship
I would like to see SKYGEN USA better understand business and operations before they bring in their...
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Relationship
SKYGEN USA needs to ask us what our needs are and what they can do to better deliver our key goals....
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Product
SKYGEN USA's product is a SaaS platform for claims processing. Our staff is running the platform. We...
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Product
SKYGEN USA has a strong foundation. Medicaid regulations are constantly changing in each state, and...
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Relationship
The relationship with SKYGEN USA was a great example of a build-versus-buy decision; it was a causal...
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Loyalty, Relationship, Product
There aren't a lot of challenges with SKYGEN USA. We have talked about consistency, scale, and the...
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Relationship
The reliability, relationships, and culture at SKYGEN USA align tightly with ours. The vendor has...
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Product
SKYGEN USA still requires us to utilize their technicians to set up and configure things. We would...
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Relationship
The vendor’s support people are generally very responsive as needed. There are just times when...
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Relationship
The vendor has the desire to be proactive; I just haven't really seen proactivity in action yet.
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Relationship
The vendor has been very responsive, and their software has lived up to our expectations.
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Relationship, Operations
For the transition from a third-party administrator to the SaaS model, SKYGEN USA said that they had...
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Product
While the system is very flexible and can do a lot of things, sometimes it is not the most intuitive....
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Relationship, Product
At the moment, SKYGEN USA has a minimal operational footprint; they don't have a large staff. Their...
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Product
SKYGEN USA’s operating model is not structured in a way that supports existing clients that want to...
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Relationship, Product
SKYGEN USA has been responsive with their APIs. When we first started with them, they did not have...
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Loyalty, Product
With adjudication, our goal is to be in line with the industry, and I think we are at that point. We...
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Product, Value
I don't feel like we are more efficient because of SKYGEN USA. Even with the small things they have...
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Product, Value
With regard to the APIs we requested from SKYGEN USA in order to get access to data, we have made...
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Product
We process claims in the SKYGEN USA system and are able to integrate it with our external...
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Loyalty, Relationship, Product
We fully converted our existing cases, and that was a long process, but we are currently...
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Relationship, Product
SKYGEN USA has a big focus on vision and bringing clients on. I have concerns about their ability to...
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Product
We feel like SKYGEN USA is classically a Medicare or Medicaid company with a technology solution...
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Relationship
SKYGEN USA has told us they want to build out more of their commercial footprint, but I am not sure...
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Loyalty
I am still confident that SKYGEN USA is the best, but our prior application was extraordinarily...
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Loyalty, Product
A strength of the solution is specialization. SKYGEN USA understands specialties; they are not just...
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Relationship
I would give high marks to SKYGEN USA’s account management team. The account manager and the account...
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Loyalty
We elected to use some of our portals rather than the vendor’s portals. I think in the future that...
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Operations
The go-live was difficult, but I think quite a few problems were on our side. Core Administration...
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Operations
The only thing I wish had been different regarding the vendor's implementation was increased support...
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Operations, Operations
The vendor offers training through a few mediums, but most of the training is done through...
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Relationship, Relationship
We are extremely happy with the solution and the people at SKYGEN USA. We feel like we have a great...
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Product
The system is not configured to support certain lines of business. But SKYGEN USA is willing to...
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Relationship, Product
At one point we upgraded a module, but we didn't even have the right access, so we had to constantly...
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Product
The product works well with Medicaid but not with Medicare, PPOs, or HMOs. It isn't a good quality...
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Relationship
The vendor is never proactive. They tell us about system upgrades but not if they find a bug. There...
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Relationship
SKYGEN USA clients need to have a clear picture of what they expect SKYGEN USA to do for them....
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Relationship
The vendor could improve by resolving reporting and help desk tickets more quickly.
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Culture, Loyalty, Value
During the RFP presentation, the vendor said they had a broker portal, and that was important to us....
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Operations
The vendor does a lot of training for their call center. However, I do not believe they did a good...
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Operations
It is not hard to train new people on the product. The only difficult thing is remembering the...
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Relationship
We have teams and a senior account manager assigned to our business, but when we have issues that...
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Operations
The vendor does basically everything for us. They pay commissions, do the billing, and so on. We set...
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Product
We have always had an issue with how long SKYGEN USA takes to do ad hoc reports. The vendor has...
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Relationship, Product
There are a lot of different places that we have to go to get used to in the product to get certain...
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Relationship
The vendor has a good team. It seems like everyone on that team is bright and on top of things. They...
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Relationship
The ticketing process for the vendor's support is a little much. We have to fill out a lot of forms...
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Operations
Our implementation with SKYGEN USA has been very long. We have had conversations with one of their...
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Loyalty
SKYGEN USA’s externally-facing portals are antiquated in some ways. They don't look up-to-date. For...
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Loyalty, Relationship
Overall, we picked a really good partner to work with. I can't say enough about SKYGEN USA’s people...
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Loyalty
We chose SKYGEN USA because of their pricing. The product's capabilities were important to us as...
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Operations
The system is very configurable and expansive. The vendor has a pretty rich training program; that...
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Operations, Product
The process went very well in terms of bringing the system online, configuring things, and migrating...
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Operations
The vendor had a specific challenge with one of their service execution people. The vendor took...
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Relationship
SKYGEN USA is one of the vendors I prefer most. They are very responsive and fix any problems that...
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Relationship
I don't use the web support team, but the phone support team is wonderful; they respond quickly and...
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Loyalty
All of the functionalities that I want are on the vendor's road map. I am excited about the smart...
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