Sonitor RTLS (Hardware Only) Commentary
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Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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Analyst/Coordinator

Product, Value

Sonitor has come out with new technology, but when it comes to hardware, we can't really always have...

Apr 2025
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Analyst/Coordinator

Relationship, Value

Based on the research I have done, Sonitor's hardware is some of the most cost-effective hardware...

Apr 2025
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Analyst/Coordinator

Value

The limitations to receiving our money's worth with Sonitor Sense are internal. It is on us to help...

Apr 2025
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Analyst/Coordinator

Operations

We haven't received a lot of training from Sonitor in the recent past, but I don't know that there...

Apr 2025
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Manager

Relationship, Value

Sonitor does keep all their promises. Whenever we have isolated issues, they are constantly working...

Mar 2025
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Manager

Product

The upgrades for Sonitor Sense have been seamless. There is very little downtime. We keep close...

Mar 2025
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Manager

Relationship

I haven't talked to anyone higher than Sonitor's TS people or financial representative. But from my...

Mar 2025
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Manager

Operations

The training from Sonitor involves pamphlets and official documentation from them on how to operate...

Mar 2025
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Manager

Relationship, Product

I would buy Sonitor Sense again. It has been a good, reliable program for as long as I have been...

Mar 2025
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Manager

Relationship

Our Sonitor customer account manager is very proactive in getting us answers and tracking down the...

Mar 2025
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Manager

Operations

Sonitor had the initial training components, and everything worked out, but there wasn't a follow-up...

Mar 2025
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Manager

Relationship

If there is an issue with Sonitor, we have to push to get it resolved. We have to get through the...

Mar 2025
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Manager

Loyalty

We are expanding our use of the Sonitor Sense devices in some new areas of our organization.

Mar 2025
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VP/Other Executive

Relationship, Operations, Product

The technology in Sonitor Sense works well once it is set up and configured. The functionality in...

Mar 2025
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VP/Other Executive

Culture, Relationship

Sonitor is very responsive to me. That is because I'm a squeaky wheel, though. Sonitor pretty much...

Mar 2025
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VP/Other Executive

Product

Call cancellation through nurse call is really what I'm using Sonitor Sense for at the moment....

Mar 2025
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VP/Other Executive

Loyalty, Operations, Product

Sonitor Sense is remotely hosted and enterprise hosted. It sits on our server. It isn't cloud based....

Mar 2025
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Director

Operations

We have never gotten any additional training for Sonitor Sense. I don't know whether there is much...

Mar 2025
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Director

Relationship

The only gripe I have about Sonitor is their support, but when we call in, they do provide support.

Mar 2025
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Director

Product

Sometimes, some of Sonitor's devices don't work as well as we would like them to. There are minor...

Mar 2025
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Director

Value

The only thing we struggle with in Sonitor Sense is the battery life, although that is somewhat our...

Mar 2025
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Director

Product

Sonitor Sense is a good product. We can track all of our assets that are a little costly, and...

Mar 2025
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Manager

Loyalty

We have expanded our use of Sonitor Sense to a few different departments, and people love it. Once...

Dec 2024
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Manager

Product

Some of our departments see a decent amount of staff duress combative patient alerts, but we can see...

Dec 2024
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Manager

Loyalty, Product

I recommend Sonitor Sense to any department leader or anyone who mentions tracking or anything like...

Dec 2024
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Manager

Operations

The initial training for Sonitor Sense was pretty good. The folks who were on-site and assisted with...

Dec 2024
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Manager

Product, Value

It does take new staff members a little bit to get used to the process with Sonitor Sense. They...

Dec 2024
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Manager

Relationship

Sonitor has, unfortunately, been reactive when it comes to issues and questions that we have, but we...

Dec 2024
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Manager

Culture, Relationship

The contacts I have with Sonitor are very open to discussions to make sure we get the right items...

Dec 2024
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Director

Product

I would tell a peer that the product is good for basic tracking needs. The system does its job, but...

Nov 2024
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Director

Value

Sonitor avoids charging us for every little thing. If they are going to charge us for something,...

Nov 2024
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Manager

Relationship

I communicate with Sonitor’s support team through email, so I don't have that much experience with...

Nov 2024
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Manager

Product

The functionality of Sonitor Sense is pretty good. However, Sonitor could improve the battery life...

Nov 2024
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Manager

Operations

Training from Sonitor is bad. There is no training. We have to learn by ourselves. Sonitor could...

Nov 2024
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Director

Value

Everything that we buy from Sonitor is strictly hardware, so they are charging us for everything....

Oct 2024
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Analyst/Coordinator

Operations

Our instance of Sonitor Sense is integrated with our solution from Securitas Healthcare. The thing I...

Jun 2024
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Analyst/Coordinator

Loyalty

We have really had zero issues with Sonitor Sense. We have gotten a couple of bad Sonitor Sense...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

We are using the Sonitor Sense engine. And now, because of the push for more asset management and...

Jun 2024
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Physician

Culture, Product

The hardware works as advertised; we haven't had any issues. It delivers, but we really don't push...

May 2024
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Physician

Operations

The people I work with from the vendor are empowered. Whoever I talk to seems to take care of the...

May 2024
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Director

Relationship

We have never had any issues with Sonitor. They have always been a great partner to work with. They...

May 2024
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