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User Commentary
Technology
The tags that are worn by staff members have four screws, and we need a special tool to remove the...
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Service and Support
We don't receive support from Sonitor because they don't provide support for customers.
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Functionality and Upgrades
TagID is still working in the places where we have it. The solution is at the end of its life. The...
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Technology
The one bad thing about TagID is the tags. They are big and bulky, and they get knocked off of things....
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Service and Support
Sonitor's support people have always been very good with turnaround times. We had an issue with our...
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Technology
Sonitor provides the hardware that determines location information, but I have to contract with a...
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Relationship
Sonitor’s sales teams are responsive and knowledgeable. Sonitor is one of the better vendors I have...
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Other Observations & Comments
From a value standpoint, Sonitor Sense is in the middle of the pack in terms of the financial...
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Relationship
Sonitor is proactive and does their best to keep their promises. The vendor works with us by...
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Win/Loss - Why they were selected (by current clients)
Sonitor’s technology has worked well. Patients need to be able to communicate with their caregivers...
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Interfacing and Integration
We want all our hospitals to be hosted in a cloud in the same enterprise environment, and we can...
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Functionality and Upgrades
Sonitor’s devices haven't failed since we have had them. Their devices have been working as...
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Lessons Learned
The most important thing about Sonitor is really not on the vendor's side but is more along the...
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Future Outlook
We have not looked at the competition in this space because we have the infrastructure built for...
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Functionality and Upgrades
We haven’t heard of any problems with Sonitor Sense, so we assume that everything is good.
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Functionality and Upgrades
If Sonitor could improve in any way, it would be having a better partnership to achieve outcomes. We...
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Relationship
We have not heard much from Sonitor at the executive level. We expect some cadence or check-in at...
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Implementation and Training
Sonitor Sense’s biggest strength is that it works as advertised. The vendor knows what they are...
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Technology
TagID has some limitations. There are certain issues; for example, when one of the sensors is out of...
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Functionality and Upgrades
We don’t have many capabilities in the way of being able to fix problems ourselves. When issues...
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Functionality and Upgrades
TagID has been effective. When the product has been up and running, it has worked. The system has...
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Technology
The hardware seems to work well. People have told me they have actually washed the tags, and the...
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Functionality and Upgrades
It would be better if TagID had a single button that sends alerts. Right now, there are two buttons,...
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Service and Support
I have never really had a problem with Sonitor’s support. Whenever we have required an intervention,...
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Other Observations & Comments
I would probably purchase Sonitor Sense again, but I did not have a choice in picking the product...
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Other Observations & Comments
Sonitor is pretty good about charging us for what we need, and I think support is included in what...
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Service and Support
We haven’t seen any innovation from Sonitor aside from the system as it was presented. There have...
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Other Observations & Comments
We had to really push back on some of the vendor's charges, but we were successful, so Sonitor was...
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Technology
If I could change something, I would change the product's battery life. We have had some problems...
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Technology
Sometimes the sensors in our rooms don't work, so I want better sensing from the transponders in the...
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Functionality and Upgrades
I like that there's an emergency button that our staff members can press to get the attention of...
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Service and Support
Sonitor's customer support needs to be a little better. They could have check-ins at least once a...
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Technology
The vendor could improve by developing a new design for the tags that the associates wear. There...
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ROI / Cost
The vendor doesn’t avoid charging for things. There are just instances when they will classify...
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Technology
The coverage and accuracy of the product are very good. Some systems aren't able to specifically...
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Future Outlook
Unfortunately, the product is not in our long-term plans. A consultant advised our organization to...
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Technology
When TagID actually works, everything is great. Unfortunately, when the system goes down, the...
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Functionality and Upgrades
TagID is a fairly static product. I do not notice any improvement with the tags since we started...
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Interfacing and Integration
Most communication between our solutions is integrated with TagID. When a report is run for exposure...
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Functionality and Upgrades
Sonitor Sense does not really do much for me unless I want to look up low batteries or anything else...
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Relationship
I have developed good relationships with people at Sonitor who are empowered to solve my problems....
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Service and Support
I like Sonitor’s support team. Anytime we reach out, they do more than what is expected of them....
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Functionality and Upgrades
I like the accuracy of the ultrasound technology with TagID. Whenever I test the technology, it...
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Technology
If we ever have issues with TagID, the issues are battery related. When the batteries are...
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Technology
Every so often, the Sonitor service will just shut down. Sometimes bad weather or just extreme heat...
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Functionality and Upgrades
An issue that has been disappointing is with one of the main features that we use the Sonitor system...
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Service and Support
We have used Sonitor Sense for several years. It was provided through our nurse call system. There...
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Other Observations & Comments
When Sonitor Sense works, it does great. Every once in a while, I do hear that the product is slow...
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Functionality and Upgrades
Our Sonitor system is used hand in hand with our nurse call system, and the product is used to...
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Service and Support
It is easy enough to email the technician, but it seems like I have not been fully given an answer...
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Technology
I realize that the vendor does the best they can with the size of the badges. But the nurses don't...
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Lessons Learned
I would tell a peer that we have a couple of major issues. One of the things we need doesn't work,...
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Functionality and Upgrades
We use the product pretty simply right now. The product is not really complex for our organization....
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ROI / Cost
Sonitor Sense is an exciter that we use with our telehealth system. It works very well, and we have...
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Functionality and Upgrades
Imagine we had somebody come in, and they tested positive for something. If I knew what room they...
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ROI / Cost
There was a situation where Sonitor was hitting me hard with costs when I thought they should have...
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ROI / Cost
Our system is getting old, so it is getting hard to support it. I spent a lot of money on this...
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ROI / Cost
I don't think this type of system gets us as much back as we think it will. But I love the system,...
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Interfacing and Integration
When we buy something from Sonitor, we only have the option to use Sonitor products to integrate....
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Relationship
I haven't heard of a lot about new technology or upgrades from Sonitor. We haven't had a lot of...
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Functionality and Upgrades
I like the accuracy of the system and the small amount of downtime that we have with it. It is...
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Functionality and Upgrades
The insights from the product are hard to manage and navigate. The software could be more user...
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Functionality and Upgrades
We have gotten some feedback from end users that they wish the Sonitor tags were lighter. Sonitor...
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Functionality and Upgrades
Sonitor provides us with the hardware we use with our RTLS software. We put the tags on our...
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Service and Support
We have a very good relationship with Sonitor. They have been very responsive to our needs in terms...
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ROI / Cost
The one thing that I don't know how to summarize is Sonitor Sense's cost. The product is very...
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Other Observations & Comments
We don't really have the need for ongoing training from Sonitor.
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Functionality and Upgrades
I like that Sonitor Sense allows us to know the location of everyone and everything at all times,...
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Functionality and Upgrades
It would be great if we had one-time use tags instead of reusable tags. Right now, the vendor only...
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