Sonitor RTLS (Hardware Only) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Culture, Value
Since we hold a service contract, we receive software upgrades from one version to another without...
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Operations, Product
If the end users would only implement and use the system as they were taught, everything would be...
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Product
Sonitor really needs to redesign the ID sensor. The outcome I was hoping for with Sonitor Sense was...
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Relationship
The support from our third-party vendor is just top-notch. On a proactive basis, the third-party...
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Product, Value
Sonitor has come out with new technology, but when it comes to hardware, we can't really always have...
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Relationship, Value
Based on the research I have done, Sonitor's hardware is some of the most cost-effective hardware...
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Value
The limitations to receiving our money's worth with Sonitor Sense are internal. It is on us to help...
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Operations
We haven't received a lot of training from Sonitor in the recent past, but I don't know that there...
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Relationship, Value
Sonitor does keep all their promises. Whenever we have isolated issues, they are constantly working...
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Product
The upgrades for Sonitor Sense have been seamless. There is very little downtime. We keep close...
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Relationship
I haven't talked to anyone higher than Sonitor's TS people or financial representative. But from my...
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Operations
The training from Sonitor involves pamphlets and official documentation from them on how to operate...
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Relationship, Product
I would buy Sonitor Sense again. It has been a good, reliable program for as long as I have been...
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Relationship
Our Sonitor customer account manager is very proactive in getting us answers and tracking down the...
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Operations
Sonitor had the initial training components, and everything worked out, but there wasn't a follow-up...
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Relationship
If there is an issue with Sonitor, we have to push to get it resolved. We have to get through the...
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Loyalty
We are expanding our use of the Sonitor Sense devices in some new areas of our organization.
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Relationship, Operations, Product
The technology in Sonitor Sense works well once it is set up and configured. The functionality in...
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Culture, Relationship
Sonitor is very responsive to me. That is because I'm a squeaky wheel, though. Sonitor pretty much...
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Product
Call cancellation through nurse call is really what I'm using Sonitor Sense for at the moment....
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Loyalty, Operations, Product
Sonitor Sense is remotely hosted and enterprise hosted. It sits on our server. It isn't cloud based....
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Operations
We have never gotten any additional training for Sonitor Sense. I don't know whether there is much...
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Relationship
The only gripe I have about Sonitor is their support, but when we call in, they do provide support.
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Product
Sometimes, some of Sonitor's devices don't work as well as we would like them to. There are minor...
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Value
The only thing we struggle with in Sonitor Sense is the battery life, although that is somewhat our...
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Product
Sonitor Sense is a good product. We can track all of our assets that are a little costly, and...
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Loyalty
We have expanded our use of Sonitor Sense to a few different departments, and people love it. Once...
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Product
Some of our departments see a decent amount of staff duress combative patient alerts, but we can see...
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Loyalty, Product
I recommend Sonitor Sense to any department leader or anyone who mentions tracking or anything like...
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Operations
The initial training for Sonitor Sense was pretty good. The folks who were on-site and assisted with...
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Product, Value
It does take new staff members a little bit to get used to the process with Sonitor Sense. They...
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Relationship
Sonitor has, unfortunately, been reactive when it comes to issues and questions that we have, but we...
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Culture, Relationship
The contacts I have with Sonitor are very open to discussions to make sure we get the right items...
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Product
I would tell a peer that the product is good for basic tracking needs. The system does its job, but...
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Value
Sonitor avoids charging us for every little thing. If they are going to charge us for something,...
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Relationship
I communicate with Sonitor’s support team through email, so I don't have that much experience with...
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Product
The functionality of Sonitor Sense is pretty good. However, Sonitor could improve the battery life...
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Operations
Training from Sonitor is bad. There is no training. We have to learn by ourselves. Sonitor could...
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Value
Everything that we buy from Sonitor is strictly hardware, so they are charging us for everything....
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Operations
Our instance of Sonitor Sense is integrated with our solution from Securitas Healthcare. The thing I...
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Loyalty
We have really had zero issues with Sonitor Sense. We have gotten a couple of bad Sonitor Sense...
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Loyalty, Product
We are using the Sonitor Sense engine. And now, because of the push for more asset management and...
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