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User Commentary
Relationship
Sonitor is filled with nothing but understanding. Strangely enough, they helped us out with some of...
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Relationship
Whether we are working with the project manager or the client account manager, the communication is...
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Product
Because Sonitor Sense uses ultrasonic sound waves, people might have issues with their occupancy...
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Product
We have one dedicated server for some of the devices that integrates into our staff protection...
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Operations, Product
Anyone looking at Sonitor Sense needs to follow the documentation that comes with the product. The...
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Product
The vendor needs to redesign the tags that associates wear because changing out batteries requires a...
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Operations, Product
Our recent upgrade didn't go well. There were some glitches in the upgrade that the vendor was...
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Product
Sonitor Sense is very user friendly to work with. Its technology works with both Wi-Fi and...
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Relationship
Sonitor doesn’t reach out to us at all. The only time we connect with them is when we actually have...
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Product
Some of the TagID devices struggle with battery life, so having Sonitor update the batteries would...
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Product
The TagID product is good. It does everything we need it to as far as asset tracking goes. There are...
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Relationship
We have only had a couple of interactions with the vendor’s staff directly. For whatever reason,...
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Product
Sonitor Sense is pretty reliable. I very rarely have to do anything in there. The one caveat, which...
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Operations
I would buy Sonitor Sense again, but the caveat to that would be that we would have to make sure...
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Culture, Relationship
Sonitor has been a partner to us, not just a vendor. They didn't just sell us something and walk...
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Loyalty, Value
Sonitor Sense is a sufficient product that is working as expected. It is the best one on the market...
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Product
The Sonitor Sense badges we use require a specific screwdriver to unscrew the panel to put a new...
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Product
Overall, Sonitor Sense works well. It does what it is supposed to do. We don't seem to have any...
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Operations
If I had to say anything negative, it would be the fact that Sonitor, at least initially, does not...
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Product
The biggest strength that we see is Sonitor’s ultrasound capability to separate at a bay level. For...
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Relationship
Sonitor is working directly with one of our other vendors to get us new solutions.
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Product
The RTLS badge from Sonitor has sensors in the hallways for asset management and things like that,...
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Product
There are challenges with every system. The challenge with Sonitor Sense is how much the badges...
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Loyalty
The biggest challenge has been working with multiple vendors to make the system work. Once the...
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Product
We like the reliability and accuracy of TagID. It does pretty well.
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Value
We would like some improvements in the battery life and also the type of batteries TagID uses. The...
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Relationship
Once Sonitor hears of a problem, they are definitely quick to work on things and get the issue resolved....
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Relationship
I have very limited interactions with Sonitor’s support group. I think that is because of the...
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Product
Our only concern is that every once in a while, we have issues where tags will go down, and we won't...
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Loyalty
We are working to try to save on battery costs, and we are going to work on getting the batteries...
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Product
It is easy to put an RTLS functionality on any type of device and make things work. Everything is...
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Loyalty, Relationship
Sonitor is good about reminding us that the product is at the end of its life, so we are going to...
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Relationship, Product
We don't have any disagreement with the product, and Sonitor is very reliable as a vendor.
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Product
We are able to just plug the product in, and it works. It works behind the scenes, so end users...
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Relationship
I have never had Sonitor ever reach out proactively about anything. I don't know whether there has...
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Relationship, Product
My general assessment would be that the hardware is very reliable. It is extremely rare that we have...
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Product
The tag receivers that people wear have batteries, and those only last three or four months. There...
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Loyalty
We have already started replacing this product. There is another system out there that fills all the...
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Culture, Value
The product is sold as a location transmitter and receiver. It is supposed to be mobile, but the...
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Product
The tags that are worn by staff members have four screws, and we need a special tool to remove the...
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Relationship
We don't receive support from Sonitor because they don't provide support for customers.
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Culture, Value
Sonitor's technology is expensive. There is a charge anytime we need something for the system....
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Product
TagID is still working in the places where we have it. The solution is at the end of its life. The...
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Product, Value
The one bad thing about TagID is the tags. They are big and bulky, and they get knocked off of things....
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Relationship
Sonitor's support people have always been very good with turnaround times. We had an issue with our...
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Product
Sonitor provides the hardware that determines location information, but I have to contract with a...
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Culture
Sonitor’s sales teams are responsive and knowledgeable. Sonitor is one of the better vendors I have...
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Culture, Value
From a value standpoint, Sonitor Sense is in the middle of the pack in terms of the financial...
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Relationship
Sonitor is proactive and does their best to keep their promises. The vendor works with us by...
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Loyalty
Sonitor’s technology has worked well. Patients need to be able to communicate with their caregivers...
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Product
We want all our hospitals to be hosted in a cloud in the same enterprise environment, and we can...
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Culture, Product
Sonitor’s devices haven't failed since we have had them. Their devices have been working as...
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Loyalty, Product
We have not looked at the competition in this space because we have the infrastructure built for...
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Product
We haven’t heard of any problems with Sonitor Sense, so we assume that everything is good.
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Relationship
If Sonitor could improve in any way, it would be having a better partnership to achieve outcomes. We...
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Relationship
We have not heard much from Sonitor at the executive level. We expect some cadence or check-in at...
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Operations
Sonitor Sense’s biggest strength is that it works as advertised. The vendor knows what they are...
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