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Access info about Real-Time Location Systems (RTLS) on your dashboard or bookmark under

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Sonitor RTLS (Hardware Only) Comments
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KLAS Research Director - Tanya Egbert
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User Commentary

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Manager

Functionality and Upgrades

The product works pretty well for what it is. I haven’t spent much time with any other competing products....

Jan 2021
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Manager

Future Outlook

What we have now is definitely end of life, so I am sure that our satisfaction will be going down in...

Jan 2021
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Manager

Technology

Batteries are my biggest dilemma with Sonitor Sense. There are thousands of pieces with Sonitor...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

One of the best features of Sonitor's solution is that we have the ability to know where our...

Jan 2021
(0)
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Manager

Technology

The downfall of Sonitor is the size of the badges; they are big and thick. I realize they have a lot...

Jan 2021
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Manager

Functionality and Upgrades

The main satisfier of TagID is it identifies staff entering rooms. It does an automatic digital...

Jan 2021
(0)
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Manager

Lessons Learned

Whether the solution is effective really depends on where the badge is placed. A tone is produced,...

Jan 2021
(0)
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Manager

Service and Support

We receive excellent customer service and technical support from Sonitor. I feel like their service...

Jan 2021
(0)
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Manager

Technology

A downside of the product is that it is very large. Users have to ensure that they wear the tag...

Jan 2021
(0)
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Manager

Service and Support

The technical support from Sonitor is great, and we receive the help that we need. I am satisfied.

Jan 2021
(0)
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Manager

Functionality and Upgrades

One of the things that I like about the Sonitor tags is that we can put them on our equipment and...

Jan 2021
(0)
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Director

Functionality and Upgrades

We purchased Sonitor Sense when the behavioral health program was opened in our organization. We...

Jan 2021
(0)
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Director

Technology

We have had a lot of battery issues recently with Sonitor Sense. When we have ordered new batteries,...

Jan 2021
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Director

Technology

The Sonitor executives have paid us a visit several times, and I just wish we had more capital...

Jan 2021
(0)
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Director

Service and Support

I would like to see Sonitor have a little bit more proactiveness instead of waiting for us to ask. I...

Jan 2021
(0)
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Director

Functionality and Upgrades

Sonitor Sense offers us the ability to be very specific with information as to where our staff...

Jan 2021
(0)
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Director

Other Observations & Comments

Sonitor does not maintain the system; our distributor does. We have a very good relationship. We...

Jan 2021
(0)
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Director

Functionality and Upgrades

TagID is a badge. People wear it on their lapels, and it has buttons on it that they can push if...

Jan 2021
(0)
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CISO

Relationship

Sonitor’s support is excellent. Sonitor’s executives join on our committee calls and have interacted...

Dec 2020
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CISO

Other Observations & Comments

During the COVID-19 crisis, we stopped using Sonitor's technology to tag patients because we didn’t...

Dec 2020
(0)
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CISO

Functionality and Upgrades

We have pretty much gotten what we have needed from Sonitor Sense. With the new interface, it is...

Dec 2020
(0)
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CISO

Technology

The turnaround time for Sonitor’s new technology is a long development process. About once a year,...

Dec 2020
(0)
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CISO

Functionality and Upgrades

Tangible outcomes are more geared toward the nursing department. The nurses use Sonitor Sense to...

Dec 2020
(0)
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CISO

Other Observations & Comments

Sonitor’s battery life is a bit of a challenge. Sonitor’s technology is terrific, but it runs on...

Dec 2020
(0)
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Director

Technology

The battery life could be better. We are constantly getting low battery alerts or needing to replace...

Nov 2020
(0)
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Manager

Service and Support

The few times that I have talked to Sonitor directly, they have been very kind and helpful. They do...

Nov 2020
(0)
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Director

Functionality and Upgrades

I really enjoy how easily we can tag certain items. We attach a tag to any needed equipment, and we...

Nov 2020
(0)
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Director

Service and Support

Sometimes I get passed around a few times before the vendor's support team knows the answer to my...

Nov 2020
(0)
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Director

Lessons Learned

To use the solution, people have to have a very fast and strong Wi-Fi connection because the product...

Nov 2020
(0)
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Director

Functionality and Upgrades

The vendor could make different color-coded tags for specific information. If I were interested in...

Nov 2020
(0)
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Manager

Functionality and Upgrades

TagID is definitely an improvement over our former system. There are little quirks with it here and...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We have to reboot certain services every few weeks, or the tags just quit working. That has been an...

Nov 2020
(0)
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Manager

Functionality and Upgrades

It took us a little while to get used to the size of the tags. Even though they are relatively...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We use Sonitor Sense for patient tracking, asset tracking, and utilizer reports for room usage. We...

Nov 2020
(0)
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Manager

Functionality and Upgrades

Another system has limitations in the sense that if the badge is covered or if the tags are covered,...

Nov 2020
(0)
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Manager

Service and Support

The tool has done everything we have needed. The vendor has been very responsive and professional....

Nov 2020
(0)
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Manager

Functionality and Upgrades

Sonitor gave us six months to a year for battery life. That is what we are seeing right now. With...

Nov 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We have had no complaints with either Sonitor or their technology. Back when we signed a contract...

Nov 2020
(0)
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Manager

Service and Support

I am very connected with Sonitor’s support team and leadership team. They are routinely in contact...

Nov 2020
(0)
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Manager

Interfacing and Integration

We have had no issues with the interfacing of TagID to our software vendor's system. The two of them...

Nov 2020
(0)
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Manager

Technology

There are different components of TagID. They have the location transmitters in their gateways that...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In the areas where we deployed Sonitor's solution, we have a very clear understanding of what we...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We don't do patient tracking with Sonitor. The success of this solution in that area is very...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

There is always some improvement that can be done. The vendor is moving in a good direction, but...

Nov 2020
(0)
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Manager

Relationship

Sonitor didn’t really support us regarding COVID-19. Sonitor is more about the hardware, so anything...

Nov 2020
(0)
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Manager

Functionality and Upgrades

Sonitor Sense is just the hardware piece that we use from Sonitor. It is literally something in the...

Nov 2020
(0)
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Manager

Technology

Sonitor's solution is actually at the end of its life, and thankfully, it is still working. It...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Sonitor gave us a fixed price and stuck to it. They went above and beyond by offering discounts as needed....

Oct 2020
(0)
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Manager

Functionality and Upgrades

We are moving toward a system that can use Wi-Fi, but we still may use Sonitor Sense in certain...

Oct 2020
(0)
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Manager

Service and Support

The support has been really good for me. Between installing Sonitor Sense and having issues, Sonitor...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We haven't been able to experience the whole system like we wanted to or planned to, and that is due...

Jul 2020
(0)
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Manager

Service and Support

Sonitor is usually really responsive to our call light system vendor and to us, though it depends on...

Jul 2020
(0)
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Manager

Implementation and Training

From when I got involved, the whole installation process was pretty easy. Sonitor was very helpful;...

Jul 2020
(0)
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Manager

Service and Support

Anytime I have any issues, questions, or a malfunction, I never have any problem getting somebody...

Jul 2020
(0)
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Manager

Technology

The most frequent problems that we have are with the nurse locator lights staying on in a room and...

Jul 2020
(0)
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CIO

Functionality and Upgrades

Sonitor has been great. Their technology is much more exact than other vendors' solutions for Wi-Fi...

Jun 2020
(0)
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CIO

ROI / Cost (care and feeding)

The vendor offers a general enterprise license, so we never get charged additional licensing fees....

Jun 2020
(0)
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CIO

Technology

My only issue with Sonitor is their tags are a little bulky. I would like them to do a better job...

Jun 2020
(0)
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CIO

Functionality and Upgrades

We had a COVID-19 patient, and by using the system, we were able to track who was in the patient's...

Jun 2020
(0)
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CIO

Other Observations & Comments

I don’t know that I have ever seen an executive from Sonitor.

Jun 2020
(0)
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Manager

Service and Support

Sonitor has been pretty responsive during the COVID-19 crisis. They are for sure a part of our...

Jun 2020
(0)
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Manager

Technology

The vendor has done some good things with some of their pieces of hardware that have bypassed some...

Jun 2020
(0)
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Manager

Service and Support

We have continued to have the same issues with Sonitor. When we have needs or questions, we try to...

May 2020
(0)
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Manager

Service and Support

Once we can get ahold of the vendor and do some conference calls, they seem very supportive. We seem...

May 2020
(0)
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Manager

Functionality and Upgrades

Even though the system is functioning, there are a lot of bugs. All of the alerts that go off are...

May 2020
(0)
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Manager

Functionality and Upgrades

We had an issue where the system went down during a patient attack. The panic button wasn't working,...

May 2020
(0)
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Manager

Functionality and Upgrades

We haven't had any changes to patient care on our end during COVID-19. Sonitor Sense has been pretty...

May 2020
(0)
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Manager

Service and Support

Overall, I am very satisfied. Sonitor is a dependable partner. The equipment that they installed for...

Mar 2020
(0)
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Manager

Service and Support

I would certainly encourage peers to consider TagID, not just because of the product but also...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The product we are using is what we originally installed, and it has been working great. We haven't...

Mar 2020
(0)
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Manager

Other Observations & Comments

We don't really have to do any training with Sonitor because they are partners with a third party....

Mar 2020
(0)
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Manager

Service and Support

When it comes to the product working as promoted, all of our dealings were with the initial software...

Mar 2020
(0)
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Manager

Technology

We got a package deal where the software comes with the hardware, and the system has worked. The...

Mar 2020
(0)
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