Sonitor RTLS (Hardware Only)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
User Commentary
The tag performance specific to the battery could be improved, and the tags could be more water...
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The processes of changing the batteries, resetting the gateways, and tracking the battery...
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Sonitor could improve their on-site training where they walk through the system and the engagement...
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Whenever we do something for the first time, it doesn't go as expected. We have to make several...
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We have received great responses from the vendor. When I have needed help, I have been able to get...
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TagID has been great. Things were a little touch-and-go at first. I think that that was because we...
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Sonitor avoids nickel-and-diming. We have even got some free things from them.
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My satisfaction with Sonitor Sense should not change. The only change would be if the national...
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We do a lot of creative things with Sonitor. They are well organized, and in healthcare, we don't...
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We have a regular committee meeting with Sonitor, and the president joins in from time to time and...
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Sonitor is always looking to do the next best thing with their product. They are always looking to...
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Sonitor is a smaller company, and they are looking to expand. Their customers on the ground give...
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We have had Sonitor Sense for years without any problems. It works, and the company is easy to work...
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We use Sonitor's solution in a very limited part of the hospital, but the hardware has been very...
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Sonitor is very good at implementation and support. Sonitor reaches out to let us know new things...
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At times, there are delays in terms of getting products if we order Sonitor’s care tag devices that...
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Sonitor Sense gives a lot of data points for process improvements. Sonitor Sense is pivotal for...
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Sonitor Sense has a lot of data, and it isn't a data integration system, but it would be helpful to...
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There is a little battery for the system. We purchased a few of them, and we very quickly had to...
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The call light system is used in all the rooms, and we have some in the bathrooms for safety lights...
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We didn’t really get training on the system. Sonitor had promised us training, but we didn’t really...
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When we ask for support, it sometimes takes days for the vendor's support teams to get back to us....
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When the vendor set the system up, they did really well in terms of keeping communication open, but...
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We had issues when we first started on the system. At night, it can be hard to get ahold of someone....
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Ideally, we have to bundle everything together, including the systems for security, asset tracking,...
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Sonitor's leadership is awesome. Sonitor's strength is definitely the support and expertise. They...
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The weakness of the system is the tag size and the batteries. We constantly have to change...
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We have had to change out the batteries on the tracking devices more than we thought we would. Other...
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Patients have a little red button on the side of the system. If they feel like they need a staff...
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The vendor mostly keeps their promises, though we have had trouble with the badges. It has been hard...
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The vendor doesn’t really avoid charging for every little thing. The prices of the badges surprised...
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The system functions well, and the quality is good. I just wish we had more training on the system....
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When we got TagID, we were looking at different technologies to use in a large unit to help us...
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The system has helped me by being able to look at reports and the timeliness of responses to call...
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We work very closely with our representative. We have had some kinks in the system that the vendor...
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I would encourage a peer to get the product. I have recommended it to others. Our staff members like...
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I would like to see better battery life on the trackers that we use, but other than that, we love TagID....
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It would be helpful for Sonitor to give their clients suggestions for how to grow with the product...
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Sonitor Sense is an integral part of our process improvement and data analytics. The product gives...
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There is not a lot of training that is needed for Sonitor Sense. It is a great product and is very...
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The only problem we have with Sonitor Sense is that it isn't always reliable when working off a...
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Sonitor keeps their promises with the product's capabilities, but the promises are not timely. We...
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In-person training would be really helpful. The training that Sonitor had was forcing us to do a lot...
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TagID is the best product for this type of application. The technology that it runs on outshines all...
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Sonitor doesn’t keep all of their promises. I asked for some information from them at one point, and...
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TagID is very easy to use. The quality is great.
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The tags are quite large. I don't know whether we have an older version, but Sonitor should slim the...
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I wish TagID was better at connecting to our Wi-Fi.
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If Sonitor could come on-site to see how we use and implement TagID for our long-term goals, Sonitor...
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When we email the support people with an issue, they answer immediately. Sonitor assigns us a case...
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We love TagID. We have driven great process improvements and made positive outcomes with the data we...
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We have had some struggles with our end users using the system. That might just be because they need...
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Changing the devices' batteries is a process. We have to remove four screws, install a new battery,...
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Sonitor’s batteries are horrendous. The look of the product is nice, but it is just uncleanable, and...
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Sonitor promised to get us some wristbands, but they would be expensive. I Googled the batteries,...
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Sonitor’s update system is very touchy. There are always some problems that come up that have to be...
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Sonitor was great to work with. When I ordered something, they were on it quickly and responded...
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Sonitor only came here in the very beginning. They have never come here since then. They were not...
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I wish Sonitor would have addressed the concerns that we had. We spent all this money and were left...
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We had to work very closely with our IT department, and there were a lot of implementation hurdles,...
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The healthcare system that I work for is looking at a system approach where each hospital uses the...
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The hardware itself doesn't take a lot of maintenance in terms of keeping the technology working....
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In the long run, a bit more of an effort is needed to maintain the hardware. All of our sensors and...
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What I like about Sonitor Sense, and this is probably a benefit for me, is the fact that it doesn't...
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There are some things that took a little longer to get right when we implemented the system, but...
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It is very possible some other newer hardware has some of the features I want, but it does take a...
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We like the reliability and accuracy of Sonitor Sense. We don't have a lot of issues with the core...
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Any improvements on the battery life would be nice. The life span is very dependent on how the...
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We use Sonitor Sense for nurse tracking. We have a lot of electronics at our hospital, and we have...
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The vendor has made random phone calls throughout the years to check on us and see whether we need...
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I have had some direct involvement with a Sonitor technician, and it is usually the same technician...
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The badges were a little bit bulky and hard to get used to at first. They have to be clipped on so...
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TagID is super easy to use, and Sonitor is very responsive.
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TagID is supposed to light up when someone goes into a room, but it didn't do that for us in the...
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There are things that could be done to the system to complement the technology. The system would be...
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On the hardware side, we have discovered that proprietary batteries and tags are expensive. We...
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There were times when the batteries were reporting low, and then the power rates would suddenly fall...
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The vendor comes on-site for implementations and to validate our work. Sonitor works well with us to...
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The way that the batteries fail sometimes is an annoyance to me, and our finance folks hate to see...
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If I were to walk down a hallway, the sonar from one of Sonitor Sense's location transmitters would...
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Replacing the solution's batteries is almost a full-time job for the individual who has to do that,...
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We aren't fully using the system in the way we want to. At the moment, the system works just fine...
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The software has a lot of different parts to it, and I haven't been given training on all of the...
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I have only actually dealt with the technical support people. I dealt with an executive in the...
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