Sonitor RTLS (Hardware Only)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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CEO/President

The tag performance specific to the battery could be improved, and the tags could be more water...

Jan 2022
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CEO/President

The processes of changing the batteries, resetting the gateways, and tracking the battery...

Jan 2022
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CEO/President

Sonitor could improve their on-site training where they walk through the system and the engagement...

Jan 2022
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CEO/President

Whenever we do something for the first time, it doesn't go as expected. We have to make several...

Jan 2022
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Manager

We have received great responses from the vendor. When I have needed help, I have been able to get...

Jan 2022
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Manager

TagID has been great. Things were a little touch-and-go at first. I think that that was because we...

Jan 2022
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Manager

Sonitor avoids nickel-and-diming. We have even got some free things from them.

Jan 2022
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Manager

My satisfaction with Sonitor Sense should not change. The only change would be if the national...

Jan 2022
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CISO

We do a lot of creative things with Sonitor. They are well organized, and in healthcare, we don't...

Jan 2022
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CISO

We have a regular committee meeting with Sonitor, and the president joins in from time to time and...

Jan 2022
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CISO

Sonitor is always looking to do the next best thing with their product. They are always looking to...

Jan 2022
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CISO

Sonitor is a smaller company, and they are looking to expand. Their customers on the ground give...

Jan 2022
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Manager

We have had Sonitor Sense for years without any problems. It works, and the company is easy to work...

Jan 2022
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Manager

We use Sonitor's solution in a very limited part of the hospital, but the hardware has been very...

Jan 2022
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Manager

Sonitor is very good at implementation and support. Sonitor reaches out to let us know new things...

Jan 2022
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Manager

At times, there are delays in terms of getting products if we order Sonitor’s care tag devices that...

Jan 2022
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Director

Sonitor Sense gives a lot of data points for process improvements. Sonitor Sense is pivotal for...

Dec 2021
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Director

Sonitor Sense has a lot of data, and it isn't a data integration system, but it would be helpful to...

Dec 2021
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Director

There is a little battery for the system. We purchased a few of them, and we very quickly had to...

Dec 2021
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Director

The call light system is used in all the rooms, and we have some in the bathrooms for safety lights...

Dec 2021
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Director

We didn’t really get training on the system. Sonitor had promised us training, but we didn’t really...

Dec 2021
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Director

When we ask for support, it sometimes takes days for the vendor's support teams to get back to us....

Dec 2021
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Director

When the vendor set the system up, they did really well in terms of keeping communication open, but...

Dec 2021
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Director

We had issues when we first started on the system. At night, it can be hard to get ahold of someone....

Dec 2021
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Manager

Ideally, we have to bundle everything together, including the systems for security, asset tracking,...

Dec 2021
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Manager

Sonitor's leadership is awesome. Sonitor's strength is definitely the support and expertise. They...

Dec 2021
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Manager

The weakness of the system is the tag size and the batteries. We constantly have to change...

Dec 2021
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Director

We have had to change out the batteries on the tracking devices more than we thought we would. Other...

Dec 2021
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Director

Patients have a little red button on the side of the system. If they feel like they need a staff...

Dec 2021
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Director

The vendor mostly keeps their promises, though we have had trouble with the badges. It has been hard...

Dec 2021
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Director

The vendor doesn’t really avoid charging for every little thing. The prices of the badges surprised...

Dec 2021
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Director

The system functions well, and the quality is good. I just wish we had more training on the system....

Dec 2021
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Manager

When we got TagID, we were looking at different technologies to use in a large unit to help us...

Dec 2021
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Manager

The system has helped me by being able to look at reports and the timeliness of responses to call...

Dec 2021
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Manager

We work very closely with our representative. We have had some kinks in the system that the vendor...

Dec 2021
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Manager

I would encourage a peer to get the product. I have recommended it to others. Our staff members like...

Dec 2021
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Manager

I would like to see better battery life on the trackers that we use, but other than that, we love TagID....

Dec 2021
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Director

It would be helpful for Sonitor to give their clients suggestions for how to grow with the product...

Dec 2021
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Director

Sonitor Sense is an integral part of our process improvement and data analytics. The product gives...

Dec 2021
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Director

There is not a lot of training that is needed for Sonitor Sense. It is a great product and is very...

Dec 2021
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Director

The only problem we have with Sonitor Sense is that it isn't always reliable when working off a...

Dec 2021
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Director

Sonitor keeps their promises with the product's capabilities, but the promises are not timely. We...

Dec 2021
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Manager

In-person training would be really helpful. The training that Sonitor had was forcing us to do a lot...

Dec 2021
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Manager

TagID is the best product for this type of application. The technology that it runs on outshines all...

Dec 2021
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Manager

Sonitor doesn’t keep all of their promises. I asked for some information from them at one point, and...

Dec 2021
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Director

TagID is very easy to use. The quality is great.

Dec 2021
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Director

The tags are quite large. I don't know whether we have an older version, but Sonitor should slim the...

Dec 2021
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Director

I wish TagID was better at connecting to our Wi-Fi.

Dec 2021
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Director

If Sonitor could come on-site to see how we use and implement TagID for our long-term goals, Sonitor...

Dec 2021
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Director

When we email the support people with an issue, they answer immediately. Sonitor assigns us a case...

Dec 2021
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Director

We love TagID. We have driven great process improvements and made positive outcomes with the data we...

Dec 2021
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Director

We have had some struggles with our end users using the system. That might just be because they need...

Dec 2021
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Director

Changing the devices' batteries is a process. We have to remove four screws, install a new battery,...

Dec 2021
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Director

Sonitor’s batteries are horrendous. The look of the product is nice, but it is just uncleanable, and...

Dec 2021
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Director

Sonitor promised to get us some wristbands, but they would be expensive. I Googled the batteries,...

Dec 2021
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Director

Sonitor’s update system is very touchy. There are always some problems that come up that have to be...

Dec 2021
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Director

Sonitor was great to work with. When I ordered something, they were on it quickly and responded...

Dec 2021
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Director

Sonitor only came here in the very beginning. They have never come here since then. They were not...

Dec 2021
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Director

I wish Sonitor would have addressed the concerns that we had. We spent all this money and were left...

Dec 2021
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Director

We had to work very closely with our IT department, and there were a lot of implementation hurdles,...

Dec 2021
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Director

The healthcare system that I work for is looking at a system approach where each hospital uses the...

Dec 2021
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Director

The hardware itself doesn't take a lot of maintenance in terms of keeping the technology working....

Nov 2021
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Director

In the long run, a bit more of an effort is needed to maintain the hardware. All of our sensors and...

Nov 2021
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Director

What I like about Sonitor Sense, and this is probably a benefit for me, is the fact that it doesn't...

Nov 2021
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Director

There are some things that took a little longer to get right when we implemented the system, but...

Nov 2021
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Director

It is very possible some other newer hardware has some of the features I want, but it does take a...

Nov 2021
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Manager

We like the reliability and accuracy of Sonitor Sense. We don't have a lot of issues with the core...

Sep 2021
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Manager

Any improvements on the battery life would be nice. The life span is very dependent on how the...

Sep 2021
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Manager

We use Sonitor Sense for nurse tracking. We have a lot of electronics at our hospital, and we have...

Sep 2021
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Manager

The vendor has made random phone calls throughout the years to check on us and see whether we need...

Sep 2021
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Manager

I have had some direct involvement with a Sonitor technician, and it is usually the same technician...

Aug 2021
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Manager

The badges were a little bit bulky and hard to get used to at first. They have to be clipped on so...

Aug 2021
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Manager

TagID is super easy to use, and Sonitor is very responsive.

May 2021
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Manager

TagID is supposed to light up when someone goes into a room, but it didn't do that for us in the...

May 2021
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Director

There are things that could be done to the system to complement the technology. The system would be...

Apr 2021
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Director

On the hardware side, we have discovered that proprietary batteries and tags are expensive. We...

Apr 2021
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Director

There were times when the batteries were reporting low, and then the power rates would suddenly fall...

Apr 2021
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Director

The vendor comes on-site for implementations and to validate our work. Sonitor works well with us to...

Apr 2021
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Director

The way that the batteries fail sometimes is an annoyance to me, and our finance folks hate to see...

Apr 2021
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Manager

If I were to walk down a hallway, the sonar from one of Sonitor Sense's location transmitters would...

Mar 2021
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Manager

Replacing the solution's batteries is almost a full-time job for the individual who has to do that,...

Mar 2021
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Manager

We aren't fully using the system in the way we want to. At the moment, the system works just fine...

Feb 2021
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Manager

The software has a lot of different parts to it, and I haven't been given training on all of the...

Feb 2021
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Manager

I have only actually dealt with the technical support people. I dealt with an executive in the...

Feb 2021
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