Sonitor RTLS (Hardware Only) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product

One of the things that we find with Sonitor Sense is that the tracking is not always accurate, and...

Apr 2024
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Manager

Relationship, Product

We always have the hardware that we need for Sonitor Sense. We are always supplied with enough...

Apr 2024
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Manager

Operations

Sonitor implementations are always a really frustrating process for everybody. It doesn't always...

Apr 2024
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Manager

Product

Sometimes we have issues with our access points because the panic button is not talking to the...

Apr 2024
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Manager

Operations, Product

Sonitor Sense is very easy to use. It is very straightforward and simple.

Apr 2024
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Manager

Product

There is a way that we can go in and look at the panic buttons to see whether the batteries are low,...

Apr 2024
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Manager

Product

The perception of the hardware at this point is pretty low looking at it from the users' end because...

Apr 2024
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Manager

Culture

We are kind of asking for the moon in terms of what we want from Sonitor. I don't know whether they...

Apr 2024
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Analyst/Coordinator

Product

The core strength of the product is that it uses ultrasound technology for room-level accuracy and...

Mar 2024
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Manager

Operations

There were only a couple of areas that it was a little difficult to work through during the Sonitor...

Feb 2024
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Manager

Product

Anytime we are tracking anything with Sonitor Sense, it does what it should. I can tell whether...

Feb 2024
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Manager

Loyalty, Product

Sonitor Sense is great. It does everything it is supposed to do, even in heavily congested areas. I...

Feb 2024
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Manager

Relationship, Product

I have had a good experience working with Sonitor Sense. We haven't had too many issues with the...

Feb 2024
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Manager

Product

The issues that we have had with Sonitor Sense have been hierarchical issues when the solution...

Feb 2024
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Manager

Culture, Relationship, Operations

We have a great working relationship with Sonitor. For instance, they sent us something to use for a...

Feb 2024
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Manager

Operations

We have no issues with Sonitor’s training, but we have had issues with certain facilities not...

Feb 2024
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Manager

Relationship

I have had nothing but outstanding support from Sonitor and have had no issues whatsoever. We get...

Feb 2024
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Manager

Relationship

When we submit a statement of work with Sonitor to accomplish a particular project, the work we get...

Feb 2024
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Director

Loyalty

Everything has been going almost exactly the same. Not a lot has changed for us with TagID. We are...

Feb 2024
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Director

Relationship

We don't hear from Sonitor, but when we do call out, they help us out. I have honestly never heard...

Feb 2024
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Director

Value

Sonitor’s hardware is good. I would probably tell individuals looking at Sonitor that keeping the...

Feb 2024
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Director

Operations

Sonitor’s tech is great. Their implementation team is overall very responsive. We deal with the same...

Feb 2024
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Director

Operations

Sonitor works with a narrow band of scope, and frankly, I would like to see them expand a little...

Feb 2024
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Director

Relationship, Operations

Sonitor should make a more concerted, pointed effort to collaborate with whoever is doing the...

Feb 2024
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Director

Relationship, Product

Sonitor’s solution and integration are great. The vendor works well with other vendors and is able...

Feb 2024
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Director

Relationship

My recommendation to someone looking into Sonitor would be to understand what the vendor does and...

Feb 2024
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Director

Loyalty

My understanding is that Sonitor is evolving their company a little. I know that their leadership...

Feb 2024
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Director

Product

We have automatic, hands-free call cancelation with the vendor. If a nurse walks into the room and...

Feb 2024
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Manager

Loyalty, Relationship

We are not sure about keeping Sonitor in the long term, but we will probably not. Sonitor could...

Dec 2023
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Manager

Product, Value

For employee tracking with the badges, TagID’s batteries run out so fast, and we have to keep...

Dec 2023
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Director

Loyalty

TagID hasn't been working in the last while because of our interface, so we haven't been utilizing...

Nov 2023
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Director

Culture, Product

TagID gives us the ability to locate staff when we have a very large unit. TagID gives us the...

Nov 2023
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Manager

Relationship

Sonitor is filled with nothing but understanding. Strangely enough, they helped us out with some of...

Nov 2023
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Manager

Relationship

Whether we are working with the project manager or the client account manager, the communication is...

Nov 2023
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Manager

Product

Because Sonitor Sense uses ultrasonic sound waves, people might have issues with their occupancy...

Nov 2023
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Manager

Product

We have one dedicated server for some of the devices that integrates into our staff protection...

Nov 2023
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Manager

Operations, Product

Anyone looking at Sonitor Sense needs to follow the documentation that comes with the product. The...

Nov 2023
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Director

Product

The vendor needs to redesign the tags that associates wear because changing out batteries requires a...

Nov 2023
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Director

Operations, Product

Our recent upgrade didn't go well. There were some glitches in the upgrade that the vendor was...

Nov 2023
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Director

Product

Sonitor Sense is very user friendly to work with. Its technology works with both Wi-Fi and...

Nov 2023
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Director

Relationship

Sonitor doesn’t reach out to us at all. The only time we connect with them is when we actually have...

Oct 2023
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Director

Product

Some of the TagID devices struggle with battery life, so having Sonitor update the batteries would...

Oct 2023
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Director

Product

The TagID product is good. It does everything we need it to as far as asset tracking goes. There are...

Oct 2023
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Manager

Relationship

We have only had a couple of interactions with the vendor’s staff directly. For whatever reason,...

Oct 2023
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Manager

Product

Sonitor Sense is pretty reliable. I very rarely have to do anything in there. The one caveat, which...

Oct 2023
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Manager

Operations

I would buy Sonitor Sense again, but the caveat to that would be that we would have to make sure...

Oct 2023
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Manager

Culture, Relationship

Sonitor has been a partner to us, not just a vendor. They didn't just sell us something and walk...

Sep 2023
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Manager

Loyalty, Value

Sonitor Sense is a sufficient product that is working as expected. It is the best one on the market...

Sep 2023
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Manager

Product

The Sonitor Sense badges we use require a specific screwdriver to unscrew the panel to put a new...

Sep 2023
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Manager

Product

Overall, Sonitor Sense works well. It does what it is supposed to do. We don't seem to have any...

Aug 2023
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Manager

Operations

If I had to say anything negative, it would be the fact that Sonitor, at least initially, does not...

Aug 2023
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Manager

Product

The biggest strength that we see is Sonitor’s ultrasound capability to separate at a bay level. For...

Aug 2023
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Manager

Relationship

Sonitor is working directly with one of our other vendors to get us new solutions.

Aug 2023
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CIO

Product

The RTLS badge from Sonitor has sensors in the hallways for asset management and things like that,...

Aug 2023
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CIO

Product

There are challenges with every system. The challenge with Sonitor Sense is how much the badges...

Aug 2023
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CIO

Loyalty

The biggest challenge has been working with multiple vendors to make the system work. Once the...

Aug 2023
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Manager

Product

We like the reliability and accuracy of TagID. It does pretty well.

Jul 2023
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Manager

Value

We would like some improvements in the battery life and also the type of batteries TagID uses. The...

Jul 2023
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Manager

Relationship

Once Sonitor hears of a problem, they are definitely quick to work on things and get the issue resolved....

Jul 2023
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Analyst/Coordinator

Relationship

I have very limited interactions with Sonitor’s support group. I think that is because of the...

Apr 2023
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