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Sonitor RTLS (Hardware Only) Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Relationship

Sonitor is filled with nothing but understanding. Strangely enough, they helped us out with some of...

Nov 2023
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Manager

Relationship

Whether we are working with the project manager or the client account manager, the communication is...

Nov 2023
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Manager

Product

Because Sonitor Sense uses ultrasonic sound waves, people might have issues with their occupancy...

Nov 2023
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Manager

Product

We have one dedicated server for some of the devices that integrates into our staff protection...

Nov 2023
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Manager

Operations, Product

Anyone looking at Sonitor Sense needs to follow the documentation that comes with the product. The...

Nov 2023
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Director

Product

The vendor needs to redesign the tags that associates wear because changing out batteries requires a...

Nov 2023
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Director

Operations, Product

Our recent upgrade didn't go well. There were some glitches in the upgrade that the vendor was...

Nov 2023
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Director

Product

Sonitor Sense is very user friendly to work with. Its technology works with both Wi-Fi and...

Nov 2023
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Director

Relationship

Sonitor doesn’t reach out to us at all. The only time we connect with them is when we actually have...

Oct 2023
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Director

Product

Some of the TagID devices struggle with battery life, so having Sonitor update the batteries would...

Oct 2023
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Director

Product

The TagID product is good. It does everything we need it to as far as asset tracking goes. There are...

Oct 2023
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Manager

Relationship

We have only had a couple of interactions with the vendor’s staff directly. For whatever reason,...

Oct 2023
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Manager

Product

Sonitor Sense is pretty reliable. I very rarely have to do anything in there. The one caveat, which...

Oct 2023
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Manager

Operations

I would buy Sonitor Sense again, but the caveat to that would be that we would have to make sure...

Oct 2023
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Manager

Culture, Relationship

Sonitor has been a partner to us, not just a vendor. They didn't just sell us something and walk...

Sep 2023
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Manager

Loyalty, Value

Sonitor Sense is a sufficient product that is working as expected. It is the best one on the market...

Sep 2023
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Manager

Product

The Sonitor Sense badges we use require a specific screwdriver to unscrew the panel to put a new...

Sep 2023
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Manager

Product

Overall, Sonitor Sense works well. It does what it is supposed to do. We don't seem to have any...

Aug 2023
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Manager

Operations

If I had to say anything negative, it would be the fact that Sonitor, at least initially, does not...

Aug 2023
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Manager

Product

The biggest strength that we see is Sonitor’s ultrasound capability to separate at a bay level. For...

Aug 2023
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Manager

Relationship

Sonitor is working directly with one of our other vendors to get us new solutions.

Aug 2023
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CIO

Product

The RTLS badge from Sonitor has sensors in the hallways for asset management and things like that,...

Aug 2023
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(0)
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CIO

Product

There are challenges with every system. The challenge with Sonitor Sense is how much the badges...

Aug 2023
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CIO

Loyalty

The biggest challenge has been working with multiple vendors to make the system work. Once the...

Aug 2023
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Manager

Product

We like the reliability and accuracy of TagID. It does pretty well.

Jul 2023
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Manager

Value

We would like some improvements in the battery life and also the type of batteries TagID uses. The...

Jul 2023
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Manager

Relationship

Once Sonitor hears of a problem, they are definitely quick to work on things and get the issue resolved....

Jul 2023
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Analyst/Coordinator

Relationship

I have very limited interactions with Sonitor’s support group. I think that is because of the...

Apr 2023
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Director

Product

Our only concern is that every once in a while, we have issues where tags will go down, and we won't...

Mar 2023
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Director

Loyalty

We are working to try to save on battery costs, and we are going to work on getting the batteries...

Mar 2023
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Director

Product

It is easy to put an RTLS functionality on any type of device and make things work. Everything is...

Mar 2023
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Manager

Loyalty, Relationship

Sonitor is good about reminding us that the product is at the end of its life, so we are going to...

Feb 2023
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Manager

Relationship, Product

We don't have any disagreement with the product, and Sonitor is very reliable as a vendor.

Feb 2023
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Manager

Product

We are able to just plug the product in, and it works. It works behind the scenes, so end users...

Feb 2023
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Manager

Relationship

I have never had Sonitor ever reach out proactively about anything. I don't know whether there has...

Feb 2023
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Manager

Relationship, Product

My general assessment would be that the hardware is very reliable. It is extremely rare that we have...

Feb 2023
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Director

Product

The tag receivers that people wear have batteries, and those only last three or four months. There...

Feb 2023
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Director

Loyalty

We have already started replacing this product. There is another system out there that fills all the...

Feb 2023
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Director

Culture, Value

The product is sold as a location transmitter and receiver. It is supposed to be mobile, but the...

Feb 2023
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Director

Product

The tags that are worn by staff members have four screws, and we need a special tool to remove the...

Jan 2023
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Director

Relationship

We don't receive support from Sonitor because they don't provide support for customers.

Jan 2023
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Director

Culture, Value

Sonitor's technology is expensive. There is a charge anytime we need something for the system....

Jan 2023
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Manager

Product

TagID is still working in the places where we have it. The solution is at the end of its life. The...

Jan 2023
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Manager

Product, Value

The one bad thing about TagID is the tags. They are big and bulky, and they get knocked off of things....

Jan 2023
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Manager

Relationship

Sonitor's support people have always been very good with turnaround times. We had an issue with our...

Jan 2023
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Director

Product

Sonitor provides the hardware that determines location information, but I have to contract with a...

Jan 2023
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(0)
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Director

Culture

Sonitor’s sales teams are responsive and knowledgeable. Sonitor is one of the better vendors I have...

Jan 2023
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Director

Culture, Value

From a value standpoint, Sonitor Sense is in the middle of the pack in terms of the financial...

Jan 2023
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(0)
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Director

Relationship

Sonitor is proactive and does their best to keep their promises. The vendor works with us by...

Jan 2023
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(0)
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Director

Loyalty

Sonitor’s technology has worked well. Patients need to be able to communicate with their caregivers...

Jan 2023
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(0)
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Director

Product

We want all our hospitals to be hosted in a cloud in the same enterprise environment, and we can...

Jan 2023
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(0)
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Manager

Culture, Product

Sonitor’s devices haven't failed since we have had them. Their devices have been working as...

Jan 2023
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(0)
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CIO

Loyalty, Product

We have not looked at the competition in this space because we have the infrastructure built for...

Jan 2023
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(0)
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CIO

Product

We haven’t heard of any problems with Sonitor Sense, so we assume that everything is good.

Jan 2023
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(0)
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CIO

Relationship

If Sonitor could improve in any way, it would be having a better partnership to achieve outcomes. We...

Jan 2023
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(0)
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CIO

Relationship

We have not heard much from Sonitor at the executive level. We expect some cadence or check-in at...

Jan 2023
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(0)
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Physician

Operations

Sonitor Sense’s biggest strength is that it works as advertised. The vendor knows what they are...

Dec 2022
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