Sonitor RTLS (Hardware Only) Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 6:36:34 AM and Model.EvProductId = 194508

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User Commentary

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Manager

Service and Support

The support has been really good for me. Between installing Sonitor Sense and having issues, Sonitor...

Jul 2020
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Manager

Functionality and Upgrades

We haven't been able to experience the whole system like we wanted to or planned to, and that is due...

Jul 2020
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Manager

Service and Support

Sonitor is usually really responsive to our call light system vendor and to us, though it depends on...

Jul 2020
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Manager

Implementation and Training

From when I got involved, the whole installation process was pretty easy. Sonitor was very helpful;...

Jul 2020
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Manager

Service and Support

Anytime I have any issues, questions, or a malfunction, I never have any problem getting somebody...

Jul 2020
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Manager

Technology

The most frequent problems that we have are with the nurse locator lights staying on in a room and...

Jul 2020
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CIO

Functionality and Upgrades

Sonitor has been great. Their technology is much more exact than other vendors' solutions for Wi-Fi...

Jun 2020
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CIO

ROI / Cost (care and feeding)

The vendor offers a general enterprise license, so we never get charged additional licensing fees....

Jun 2020
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CIO

Technology

My only issue with Sonitor is their tags are a little bulky. I would like them to do a better job...

Jun 2020
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CIO

Functionality and Upgrades

We had a COVID-19 patient, and by using the system, we were able to track who was in the patient's...

Jun 2020
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CIO

Other Observations & Comments

I don’t know that I have ever seen an executive from Sonitor.

Jun 2020
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Manager

Service and Support

Sonitor has been pretty responsive during the COVID-19 crisis. They are for sure a part of our...

Jun 2020
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Manager

Technology

The vendor has done some good things with some of their pieces of hardware that have bypassed some...

Jun 2020
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Manager

Service and Support

We have continued to have the same issues with Sonitor. When we have needs or questions, we try to...

May 2020
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Manager

Service and Support

Once we can get ahold of the vendor and do some conference calls, they seem very supportive. We seem...

May 2020
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Manager

Functionality and Upgrades

Even though the system is functioning, there are a lot of bugs. All of the alerts that go off are...

May 2020
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Manager

Functionality and Upgrades

We had an issue where the system went down during a patient attack. The panic button wasn't working,...

May 2020
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Manager

Functionality and Upgrades

We haven't had any changes to patient care on our end during COVID-19. Sonitor Sense has been pretty...

May 2020
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Manager

Service and Support

Overall, I am very satisfied. Sonitor is a dependable partner. The equipment that they installed for...

Mar 2020
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Manager

Service and Support

I would certainly encourage peers to consider TagID, not just because of the product but also...

Mar 2020
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Manager

Functionality and Upgrades

The product we are using is what we originally installed, and it has been working great. We haven't...

Mar 2020
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Manager

Other Observations & Comments

We don't really have to do any training with Sonitor because they are partners with a third party....

Mar 2020
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Manager

Service and Support

When it comes to the product working as promoted, all of our dealings were with the initial software...

Mar 2020
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Manager

Technology

We got a package deal where the software comes with the hardware, and the system has worked. The...

Mar 2020
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Manager

Implementation and Training

Sonitor needs to provide better troubleshooting steps. They need to give us actual training on how...

Jan 2020
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Manager

Future Outlook

I hope Sonitor Sense improves. If things go the way that they are going right now, my satisfaction...

Jan 2020
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Manager

Functionality and Upgrades

When Sonitor Sense works, it is great. We are able to pull reports when we have any kind of patient...

Jan 2020
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Manager

Interfacing and Integration

I would rate Sonitor's integration highly when it works correctly.

Jan 2020
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Manager

Service and Support

Sonitor is pretty responsive, and they do their best to get things working as fast as they can.

Jan 2020
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Manager

Functionality and Upgrades

We are spending a lot of time without Sonitor Sense working appropriately, and that is kind of...

Jan 2020
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Manager

Functionality and Upgrades

I can't really say that anything has improved with Sonitor Sense because it hasn't really worked...

Jan 2020
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Manager

Functionality and Upgrades

If Sonitor gets things working, then I think Sonitor Sense will be part of our long-term plans....

Jan 2020
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Manager

Relationship

From my standpoint, Sonitor keeps their promises. They are very responsive when we need to contact...

Jan 2020
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Manager

Implementation and Training

I didn't really have any training from Sonitor, and that training hasn’t produced any outcomes yet.

Jan 2020
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Manager

Other Observations & Comments

As far as the ease of use goes, we don't really do anything with Sonitor Sense. We just wear a badge....

Jan 2020
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Manager

Relationship

Sonitor has not kept all of their promises, but they are closer to being where they said they would...

Dec 2019
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Manager

Functionality and Upgrades

If we go install in new locations, we get the latest and greatest technology. We wouldn't have to...

Dec 2019
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Manager

Functionality and Upgrades

The hardware accuracy is really giving us what we need. When we have issues with the hardware, the...

Dec 2019
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Manager

Other Observations & Comments

We had a pretty rough implementation. The people who were contracted for the implementation didn't...

Dec 2019
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Manager

Functionality and Upgrades

There is some functionality that the system doesn’t have that would be nice to have. We would like...

Dec 2019
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Manager

Functionality and Upgrades

Sonitor Sense is a very uncomplicated, simple tool to use. When it is functioning and working, it is...

Dec 2019
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Manager

Technology

It is really cumbersome to change the batteries of the tags that the staff members wear. We have to...

Dec 2019
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Manager

Technology

There is just a certain amount of maintenance involved, so it almost seems like we need someone to...

Dec 2019
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Director

Functionality and Upgrades

Sonitor Sense has been very stable and reliable. We would like to use it for asset tracking, but we...

Dec 2019
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Director

Functionality and Upgrades

Sonitor Sense had a pretty big impact when we first implemented it. We designed it with the idea...

Dec 2019
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Director

Technology

Sonitor Sense has ultrasound-based tags with microphones in them. Instead of using Wi-Fi for...

Dec 2019
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Director

Other Observations & Comments

We use the system in our behavioral health department and our emergency department.

Oct 2019
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Director

Functionality and Upgrades

A lot of times in behavioral health situations, folks get cornered in a room and need assistance. If...

Oct 2019
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Director

Other Observations & Comments

Sonitor doesn’t actually install the badges. They work with a third party that provides on-site support....

Oct 2019
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Director

Functionality and Upgrades

The system gives our staff members peace of mind that in an emergency, they will have assistance if...

Oct 2019
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Director

Relationship

Sonitor’s involvement is great. The vendor's people have visited us several times since the install....

Oct 2019
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CEO/President

Implementation and Training

So far, this has been a very disappointing experience. Things with Sonitor started off with no...

Sep 2019
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CEO/President

Relationship

The executives showed up once to listen to our problems, and they promised to correct them. We...

Sep 2019
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CEO/President

Other Observations & Comments

If we were not committed to this project and did not have so much money invested in it, we would...

Sep 2019
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CEO/President

Other Observations & Comments

The data we could collect would be helpful to our management, and this system could also make our...

Sep 2019
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Manager

Implementation and Training

We didn’t have a lot of training from Sonitor. They just handed us their hardware.

Aug 2019
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Manager

Technology

We are struggling with the nondisposable tags for patients, but overall, the Sonitor hardware is great....

Aug 2019
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Manager

Technology

We have to change the batteries for Sonitor Sense, and that is pretty easy to do. Also, it is easy...

Aug 2019
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Manager

Other Observations & Comments

I don’t know what other solutions are out there, so I don’t know whether I would recommend Sonitor...

Aug 2019
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Manager

Technology

For the hardware, our only struggle is that we lose the patient tags; patients walk out with them....

Aug 2019
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Manager

Functionality and Upgrades

We have used Sonitor's solution for years, and we upgraded to the latest technology, which is more...

Feb 2019
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Manager

Technology

Sonitor has been an excellent partner. They went above and beyond our expectations during the...

Feb 2019
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Manager

Relationship

Sonitor followed up a few months after the go-live. They had an executive on-site to get feedback...

Feb 2019
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Director

Implementation and Training

Sonitor could have done way more education. I was not impressed with their training. They told us...

Feb 2019
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Director

Future Outlook

If the system worked the way we wanted it to, it would be wonderful. We are still working on...

Feb 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Sonitor Sense helps us keep track of our residents. We know when people are outside of their units....

Feb 2019
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Director

Service and Support

We don’t really get to talk to Sonitor; we have to talk to other entities first. There is an entity...

Feb 2019
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Director

Other Observations & Comments

I have heard a million spiels from salespeople. There are salespeople who are up front and want to...

Feb 2019
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Director

Technology

The product is not terrible, but it is not impressive either. The batteries are supposed to last a...

Feb 2019
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Director

Functionality and Upgrades

We have a huge building, and we have Wi-Fi here instead of a hardwired connection, so there are lots...

Feb 2019
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Manager

Technology

We are disappointed in the tags. They didn’t last as long as we thought they would. The Sonitor tags...

Feb 2019
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Director

Other Observations & Comments

Initially, the outcomes we were looking for by implementing Sonitor Sense all had to do with safety....

Feb 2019
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Director

Other Observations & Comments

The implementation of Sonitor Sense was rough. That wasn't necessarily Sonitor's fault, though. We...

Feb 2019
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Director

Other Observations & Comments

I would love to have an affordable, patient-facing tag from Sonitor. That is the Holy Grail in...

Feb 2019
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Director

Other Observations & Comments

We only use Sonitor Sense on a couple of items that we track and share between units. We have an...

Feb 2019
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Director

Other Observations & Comments

We have talked about expanding Sonitor Sense so we can track assets, but we are a big organization,...

Feb 2019
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Director

Service and Support

Sonitor Sense solved a problem that was unsolvable here. The technology we needed didn’t exist. But...

Feb 2019
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Director

Service and Support

We initially had a challenge with incorrect alarms. There are multiple buttons on the devices, and...

Feb 2019
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Director

Service and Support

In order to correct the issue we had with incorrect alarms, we had to categorize the alerts. Then we...

Feb 2019
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Director

Service and Support

The credit for achieving our desired outcomes is split between our organization and Sonitor, but I...

Feb 2019
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Director

Service and Support

Sonitor completely customized our RTLS solution. I engaged Sonitor several years ago, and it took...

Feb 2019
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Director

Functionality and Upgrades

We have a full-blown ongoing partnership with Sonitor because the software in place is highly...

Feb 2019
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Director

Functionality and Upgrades

We discovered that we needed bulletproof redundancy, and when Sonitor sold their system to us, they...

Feb 2019
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Director

Technology

Sonitor Sense decreased response times and increased the alert-capability umbrella. Before, alerts...

Feb 2019
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Director

Relationship

The Sonitor RTLS product interacts with another software component from McRoberts Security...

Feb 2019