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Sonitor RTLS (Hardware Only) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
The product works pretty well for what it is. I haven’t spent much time with any other competing products....
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Manager
Future Outlook
What we have now is definitely end of life, so I am sure that our satisfaction will be going down in...
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Manager
Technology
Batteries are my biggest dilemma with Sonitor Sense. There are thousands of pieces with Sonitor...
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Manager
ROI / Cost (care and feeding)
One of the best features of Sonitor's solution is that we have the ability to know where our...
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Manager
Technology
The downfall of Sonitor is the size of the badges; they are big and thick. I realize they have a lot...
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Manager
Functionality and Upgrades
The main satisfier of TagID is it identifies staff entering rooms. It does an automatic digital...
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Manager
Lessons Learned
Whether the solution is effective really depends on where the badge is placed. A tone is produced,...
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Manager
Service and Support
We receive excellent customer service and technical support from Sonitor. I feel like their service...
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Manager
Technology
A downside of the product is that it is very large. Users have to ensure that they wear the tag...
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Manager
Service and Support
The technical support from Sonitor is great, and we receive the help that we need. I am satisfied.
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Manager
Functionality and Upgrades
One of the things that I like about the Sonitor tags is that we can put them on our equipment and...
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Director
Functionality and Upgrades
We purchased Sonitor Sense when the behavioral health program was opened in our organization. We...
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Director
Technology
We have had a lot of battery issues recently with Sonitor Sense. When we have ordered new batteries,...
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Director
Technology
The Sonitor executives have paid us a visit several times, and I just wish we had more capital...
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Director
Service and Support
I would like to see Sonitor have a little bit more proactiveness instead of waiting for us to ask. I...
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Director
Functionality and Upgrades
Sonitor Sense offers us the ability to be very specific with information as to where our staff...
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Director
Other Observations & Comments
Sonitor does not maintain the system; our distributor does. We have a very good relationship. We...
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Director
Functionality and Upgrades
TagID is a badge. People wear it on their lapels, and it has buttons on it that they can push if...
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CISO
Relationship
Sonitor’s support is excellent. Sonitor’s executives join on our committee calls and have interacted...
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CISO
Other Observations & Comments
During the COVID-19 crisis, we stopped using Sonitor's technology to tag patients because we didn’t...
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CISO
Functionality and Upgrades
We have pretty much gotten what we have needed from Sonitor Sense. With the new interface, it is...
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CISO
Technology
The turnaround time for Sonitor’s new technology is a long development process. About once a year,...
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CISO
Functionality and Upgrades
Tangible outcomes are more geared toward the nursing department. The nurses use Sonitor Sense to...
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CISO
Other Observations & Comments
Sonitor’s battery life is a bit of a challenge. Sonitor’s technology is terrific, but it runs on...
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Director
Technology
The battery life could be better. We are constantly getting low battery alerts or needing to replace...
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Manager
Service and Support
The few times that I have talked to Sonitor directly, they have been very kind and helpful. They do...
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Director
Functionality and Upgrades
I really enjoy how easily we can tag certain items. We attach a tag to any needed equipment, and we...
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Director
Service and Support
Sometimes I get passed around a few times before the vendor's support team knows the answer to my...
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Director
Lessons Learned
To use the solution, people have to have a very fast and strong Wi-Fi connection because the product...
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Director
Functionality and Upgrades
The vendor could make different color-coded tags for specific information. If I were interested in...
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Manager
Functionality and Upgrades
TagID is definitely an improvement over our former system. There are little quirks with it here and...
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Manager
Functionality and Upgrades
We have to reboot certain services every few weeks, or the tags just quit working. That has been an...
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Manager
Functionality and Upgrades
It took us a little while to get used to the size of the tags. Even though they are relatively...
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Manager
Functionality and Upgrades
We use Sonitor Sense for patient tracking, asset tracking, and utilizer reports for room usage. We...
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Manager
Functionality and Upgrades
Another system has limitations in the sense that if the badge is covered or if the tags are covered,...
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Manager
Service and Support
The tool has done everything we have needed. The vendor has been very responsive and professional....
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Manager
Functionality and Upgrades
Sonitor gave us six months to a year for battery life. That is what we are seeing right now. With...
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Manager
Win/Loss - Why they were selected (by current clients)
We have had no complaints with either Sonitor or their technology. Back when we signed a contract...
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Manager
Service and Support
I am very connected with Sonitor’s support team and leadership team. They are routinely in contact...
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Manager
Interfacing and Integration
We have had no issues with the interfacing of TagID to our software vendor's system. The two of them...
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Manager
Technology
There are different components of TagID. They have the location transmitters in their gateways that...
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Analyst/Coordinator
Functionality and Upgrades
In the areas where we deployed Sonitor's solution, we have a very clear understanding of what we...
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Analyst/Coordinator
Functionality and Upgrades
We don't do patient tracking with Sonitor. The success of this solution in that area is very...
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Analyst/Coordinator
Other Observations & Comments
There is always some improvement that can be done. The vendor is moving in a good direction, but...
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Manager
Relationship
Sonitor didn’t really support us regarding COVID-19. Sonitor is more about the hardware, so anything...
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Manager
Functionality and Upgrades
Sonitor Sense is just the hardware piece that we use from Sonitor. It is literally something in the...
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Manager
Technology
Sonitor's solution is actually at the end of its life, and thankfully, it is still working. It...
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Manager
ROI / Cost (care and feeding)
Sonitor gave us a fixed price and stuck to it. They went above and beyond by offering discounts as needed....
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Manager
Functionality and Upgrades
We are moving toward a system that can use Wi-Fi, but we still may use Sonitor Sense in certain...
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Manager
Service and Support
The support has been really good for me. Between installing Sonitor Sense and having issues, Sonitor...
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Manager
Functionality and Upgrades
We haven't been able to experience the whole system like we wanted to or planned to, and that is due...
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Manager
Service and Support
Sonitor is usually really responsive to our call light system vendor and to us, though it depends on...
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Manager
Implementation and Training
From when I got involved, the whole installation process was pretty easy. Sonitor was very helpful;...
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Manager
Service and Support
Anytime I have any issues, questions, or a malfunction, I never have any problem getting somebody...
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Manager
Technology
The most frequent problems that we have are with the nurse locator lights staying on in a room and...
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CIO
Functionality and Upgrades
Sonitor has been great. Their technology is much more exact than other vendors' solutions for Wi-Fi...
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CIO
ROI / Cost (care and feeding)
The vendor offers a general enterprise license, so we never get charged additional licensing fees....
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CIO
Technology
My only issue with Sonitor is their tags are a little bulky. I would like them to do a better job...
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CIO
Functionality and Upgrades
We had a COVID-19 patient, and by using the system, we were able to track who was in the patient's...
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CIO
Other Observations & Comments
I don’t know that I have ever seen an executive from Sonitor.
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Manager
Service and Support
Sonitor has been pretty responsive during the COVID-19 crisis. They are for sure a part of our...
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Manager
Technology
The vendor has done some good things with some of their pieces of hardware that have bypassed some...
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Manager
Service and Support
We have continued to have the same issues with Sonitor. When we have needs or questions, we try to...
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Manager
Service and Support
Once we can get ahold of the vendor and do some conference calls, they seem very supportive. We seem...
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Manager
Functionality and Upgrades
Even though the system is functioning, there are a lot of bugs. All of the alerts that go off are...
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Manager
Functionality and Upgrades
We had an issue where the system went down during a patient attack. The panic button wasn't working,...
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Manager
Functionality and Upgrades
We haven't had any changes to patient care on our end during COVID-19. Sonitor Sense has been pretty...
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Manager
Service and Support
Overall, I am very satisfied. Sonitor is a dependable partner. The equipment that they installed for...
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Manager
Service and Support
I would certainly encourage peers to consider TagID, not just because of the product but also...
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Manager
Functionality and Upgrades
The product we are using is what we originally installed, and it has been working great. We haven't...
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Manager
Other Observations & Comments
We don't really have to do any training with Sonitor because they are partners with a third party....
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Manager
Service and Support
When it comes to the product working as promoted, all of our dealings were with the initial software...
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Manager
Technology
We got a package deal where the software comes with the hardware, and the system has worked. The...
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