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Sonitor RTLS (Hardware Only) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
The support has been really good for me. Between installing Sonitor Sense and having issues, Sonitor...
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Manager
Functionality and Upgrades
We haven't been able to experience the whole system like we wanted to or planned to, and that is due...
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Manager
Service and Support
Sonitor is usually really responsive to our call light system vendor and to us, though it depends on...
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Manager
Implementation and Training
From when I got involved, the whole installation process was pretty easy. Sonitor was very helpful;...
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Manager
Service and Support
Anytime I have any issues, questions, or a malfunction, I never have any problem getting somebody...
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Manager
Technology
The most frequent problems that we have are with the nurse locator lights staying on in a room and...
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CIO
Functionality and Upgrades
Sonitor has been great. Their technology is much more exact than other vendors' solutions for Wi-Fi...
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CIO
ROI / Cost (care and feeding)
The vendor offers a general enterprise license, so we never get charged additional licensing fees....
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CIO
Technology
My only issue with Sonitor is their tags are a little bulky. I would like them to do a better job...
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CIO
Functionality and Upgrades
We had a COVID-19 patient, and by using the system, we were able to track who was in the patient's...
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CIO
Other Observations & Comments
I don’t know that I have ever seen an executive from Sonitor.
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Manager
Service and Support
Sonitor has been pretty responsive during the COVID-19 crisis. They are for sure a part of our...
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Manager
Technology
The vendor has done some good things with some of their pieces of hardware that have bypassed some...
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Manager
Service and Support
We have continued to have the same issues with Sonitor. When we have needs or questions, we try to...
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Manager
Service and Support
Once we can get ahold of the vendor and do some conference calls, they seem very supportive. We seem...
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Manager
Functionality and Upgrades
Even though the system is functioning, there are a lot of bugs. All of the alerts that go off are...
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Manager
Functionality and Upgrades
We had an issue where the system went down during a patient attack. The panic button wasn't working,...
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Manager
Functionality and Upgrades
We haven't had any changes to patient care on our end during COVID-19. Sonitor Sense has been pretty...
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Manager
Service and Support
Overall, I am very satisfied. Sonitor is a dependable partner. The equipment that they installed for...
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Manager
Service and Support
I would certainly encourage peers to consider TagID, not just because of the product but also...
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Manager
Functionality and Upgrades
The product we are using is what we originally installed, and it has been working great. We haven't...
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Manager
Other Observations & Comments
We don't really have to do any training with Sonitor because they are partners with a third party....
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Manager
Service and Support
When it comes to the product working as promoted, all of our dealings were with the initial software...
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Manager
Technology
We got a package deal where the software comes with the hardware, and the system has worked. The...
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Manager
Implementation and Training
Sonitor needs to provide better troubleshooting steps. They need to give us actual training on how...
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Manager
Future Outlook
I hope Sonitor Sense improves. If things go the way that they are going right now, my satisfaction...
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Manager
Functionality and Upgrades
When Sonitor Sense works, it is great. We are able to pull reports when we have any kind of patient...
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Manager
Interfacing and Integration
I would rate Sonitor's integration highly when it works correctly.
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Manager
Service and Support
Sonitor is pretty responsive, and they do their best to get things working as fast as they can.
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Manager
Functionality and Upgrades
We are spending a lot of time without Sonitor Sense working appropriately, and that is kind of...
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Manager
Functionality and Upgrades
I can't really say that anything has improved with Sonitor Sense because it hasn't really worked...
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Manager
Functionality and Upgrades
If Sonitor gets things working, then I think Sonitor Sense will be part of our long-term plans....
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Manager
Relationship
From my standpoint, Sonitor keeps their promises. They are very responsive when we need to contact...
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Manager
Implementation and Training
I didn't really have any training from Sonitor, and that training hasn’t produced any outcomes yet.
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Manager
Other Observations & Comments
As far as the ease of use goes, we don't really do anything with Sonitor Sense. We just wear a badge....
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Manager
Relationship
Sonitor has not kept all of their promises, but they are closer to being where they said they would...
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Manager
Functionality and Upgrades
If we go install in new locations, we get the latest and greatest technology. We wouldn't have to...
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Manager
Functionality and Upgrades
The hardware accuracy is really giving us what we need. When we have issues with the hardware, the...
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Manager
Other Observations & Comments
We had a pretty rough implementation. The people who were contracted for the implementation didn't...
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Manager
Functionality and Upgrades
There is some functionality that the system doesn’t have that would be nice to have. We would like...
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Manager
Functionality and Upgrades
Sonitor Sense is a very uncomplicated, simple tool to use. When it is functioning and working, it is...
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Manager
Technology
It is really cumbersome to change the batteries of the tags that the staff members wear. We have to...
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Manager
Technology
There is just a certain amount of maintenance involved, so it almost seems like we need someone to...
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Director
Functionality and Upgrades
Sonitor Sense has been very stable and reliable. We would like to use it for asset tracking, but we...
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Director
Functionality and Upgrades
Sonitor Sense had a pretty big impact when we first implemented it. We designed it with the idea...
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Director
Technology
Sonitor Sense has ultrasound-based tags with microphones in them. Instead of using Wi-Fi for...
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Director
Other Observations & Comments
We use the system in our behavioral health department and our emergency department.
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Director
Functionality and Upgrades
A lot of times in behavioral health situations, folks get cornered in a room and need assistance. If...
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Director
Other Observations & Comments
Sonitor doesn’t actually install the badges. They work with a third party that provides on-site support....
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Director
Functionality and Upgrades
The system gives our staff members peace of mind that in an emergency, they will have assistance if...
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Director
Relationship
Sonitor’s involvement is great. The vendor's people have visited us several times since the install....
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CEO/President
Implementation and Training
So far, this has been a very disappointing experience. Things with Sonitor started off with no...
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CEO/President
Relationship
The executives showed up once to listen to our problems, and they promised to correct them. We...
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CEO/President
Other Observations & Comments
If we were not committed to this project and did not have so much money invested in it, we would...
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CEO/President
Other Observations & Comments
The data we could collect would be helpful to our management, and this system could also make our...
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Manager
Implementation and Training
We didn’t have a lot of training from Sonitor. They just handed us their hardware.
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Manager
Technology
We are struggling with the nondisposable tags for patients, but overall, the Sonitor hardware is great....
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Manager
Technology
We have to change the batteries for Sonitor Sense, and that is pretty easy to do. Also, it is easy...
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Manager
Other Observations & Comments
I don’t know what other solutions are out there, so I don’t know whether I would recommend Sonitor...
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Manager
Technology
For the hardware, our only struggle is that we lose the patient tags; patients walk out with them....
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Manager
Functionality and Upgrades
We have used Sonitor's solution for years, and we upgraded to the latest technology, which is more...
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Manager
Technology
Sonitor has been an excellent partner. They went above and beyond our expectations during the...
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Manager
Relationship
Sonitor followed up a few months after the go-live. They had an executive on-site to get feedback...
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Director
Implementation and Training
Sonitor could have done way more education. I was not impressed with their training. They told us...
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Director
Future Outlook
If the system worked the way we wanted it to, it would be wonderful. We are still working on...
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Director
ROI / Cost (care and feeding)
Sonitor Sense helps us keep track of our residents. We know when people are outside of their units....
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Director
Service and Support
We don’t really get to talk to Sonitor; we have to talk to other entities first. There is an entity...
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Director
Other Observations & Comments
I have heard a million spiels from salespeople. There are salespeople who are up front and want to...
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Director
Technology
The product is not terrible, but it is not impressive either. The batteries are supposed to last a...
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Director
Functionality and Upgrades
We have a huge building, and we have Wi-Fi here instead of a hardwired connection, so there are lots...
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Manager
Technology
We are disappointed in the tags. They didn’t last as long as we thought they would. The Sonitor tags...
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Director
Other Observations & Comments
Initially, the outcomes we were looking for by implementing Sonitor Sense all had to do with safety....
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Director
Other Observations & Comments
The implementation of Sonitor Sense was rough. That wasn't necessarily Sonitor's fault, though. We...
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Director
Other Observations & Comments
I would love to have an affordable, patient-facing tag from Sonitor. That is the Holy Grail in...
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Director
Other Observations & Comments
We only use Sonitor Sense on a couple of items that we track and share between units. We have an...
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Director
Other Observations & Comments
We have talked about expanding Sonitor Sense so we can track assets, but we are a big organization,...
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Director
Service and Support
Sonitor Sense solved a problem that was unsolvable here. The technology we needed didn’t exist. But...
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Director
Service and Support
We initially had a challenge with incorrect alarms. There are multiple buttons on the devices, and...
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Director
Service and Support
In order to correct the issue we had with incorrect alarms, we had to categorize the alerts. Then we...
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Director
Service and Support
The credit for achieving our desired outcomes is split between our organization and Sonitor, but I...
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Director
Service and Support
Sonitor completely customized our RTLS solution. I engaged Sonitor several years ago, and it took...
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Director
Functionality and Upgrades
We have a full-blown ongoing partnership with Sonitor because the software in place is highly...
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Director
Functionality and Upgrades
We discovered that we needed bulletproof redundancy, and when Sonitor sold their system to us, they...
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Director
Technology
Sonitor Sense decreased response times and increased the alert-capability umbrella. Before, alerts...
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Director
Relationship
The Sonitor RTLS product interacts with another software component from McRoberts Security...
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