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Sonitor RTLS (Hardware Only)
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Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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User Commentary

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Director

Technology

The tags that are worn by staff members have four screws, and we need a special tool to remove the...

Jan 2023
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Director

Service and Support

We don't receive support from Sonitor because they don't provide support for customers.

Jan 2023
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Manager

Functionality and Upgrades

TagID is still working in the places where we have it. The solution is at the end of its life. The...

Jan 2023
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Manager

Technology

The one bad thing about TagID is the tags. They are big and bulky, and they get knocked off of things....

Jan 2023
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Manager

Service and Support

Sonitor's support people have always been very good with turnaround times. We had an issue with our...

Jan 2023
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Director

Technology

Sonitor provides the hardware that determines location information, but I have to contract with a...

Jan 2023
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Director

Relationship

Sonitor’s sales teams are responsive and knowledgeable. Sonitor is one of the better vendors I have...

Jan 2023
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Director

Other Observations & Comments

From a value standpoint, Sonitor Sense is in the middle of the pack in terms of the financial...

Jan 2023
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Director

Relationship

Sonitor is proactive and does their best to keep their promises. The vendor works with us by...

Jan 2023
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Director

Win/Loss - Why they were selected (by current clients)

Sonitor’s technology has worked well. Patients need to be able to communicate with their caregivers...

Jan 2023
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Director

Interfacing and Integration

We want all our hospitals to be hosted in a cloud in the same enterprise environment, and we can...

Jan 2023
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Manager

Functionality and Upgrades

Sonitor’s devices haven't failed since we have had them. Their devices have been working as...

Jan 2023
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CIO

Lessons Learned

The most important thing about Sonitor is really not on the vendor's side but is more along the...

Jan 2023
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CIO

Future Outlook

We have not looked at the competition in this space because we have the infrastructure built for...

Jan 2023
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CIO

Functionality and Upgrades

We haven’t heard of any problems with Sonitor Sense, so we assume that everything is good.

Jan 2023
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CIO

Functionality and Upgrades

If Sonitor could improve in any way, it would be having a better partnership to achieve outcomes. We...

Jan 2023
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CIO

Relationship

We have not heard much from Sonitor at the executive level. We expect some cadence or check-in at...

Jan 2023
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Physician

Implementation and Training

Sonitor Sense’s biggest strength is that it works as advertised. The vendor knows what they are...

Dec 2022
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Director

Technology

TagID has some limitations. There are certain issues; for example, when one of the sensors is out of...

Nov 2022
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Director

Functionality and Upgrades

We don’t have many capabilities in the way of being able to fix problems ourselves. When issues...

Nov 2022
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Director

Functionality and Upgrades

TagID has been effective. When the product has been up and running, it has worked. The system has...

Nov 2022
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Director

Technology

The hardware seems to work well. People have told me they have actually washed the tags, and the...

Nov 2022
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Director

Functionality and Upgrades

It would be better if TagID had a single button that sends alerts. Right now, there are two buttons,...

Nov 2022
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Analyst/Coordinator

Service and Support

I have never really had a problem with Sonitor’s support. Whenever we have required an intervention,...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

I would probably purchase Sonitor Sense again, but I did not have a choice in picking the product...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

Sonitor is pretty good about charging us for what we need, and I think support is included in what...

Nov 2022
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Analyst/Coordinator

Service and Support

We haven’t seen any innovation from Sonitor aside from the system as it was presented. There have...

Nov 2022
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Manager

Other Observations & Comments

We had to really push back on some of the vendor's charges, but we were successful, so Sonitor was...

Nov 2022
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Manager

Technology

If I could change something, I would change the product's battery life. We have had some problems...

Nov 2022
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Manager

Technology

Sometimes the sensors in our rooms don't work, so I want better sensing from the transponders in the...

Nov 2022
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Manager

Functionality and Upgrades

I like that there's an emergency button that our staff members can press to get the attention of...

Nov 2022
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Manager

Service and Support

Sonitor's customer support needs to be a little better. They could have check-ins at least once a...

Nov 2022
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Director

Technology

The vendor could improve by developing a new design for the tags that the associates wear. There...

Oct 2022
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Director

ROI / Cost

The vendor doesn’t avoid charging for things. There are just instances when they will classify...

Oct 2022
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Director

Technology

The coverage and accuracy of the product are very good. Some systems aren't able to specifically...

Oct 2022
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Director

Future Outlook

Unfortunately, the product is not in our long-term plans. A consultant advised our organization to...

Oct 2022
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Analyst/Coordinator

Technology

When TagID actually works, everything is great. Unfortunately, when the system goes down, the...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

TagID is a fairly static product. I do not notice any improvement with the tags since we started...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

Most communication between our solutions is integrated with TagID. When a report is run for exposure...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Sonitor Sense does not really do much for me unless I want to look up low batteries or anything else...

Sep 2022
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Analyst/Coordinator

Relationship

I have developed good relationships with people at Sonitor who are empowered to solve my problems....

Sep 2022
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Manager

Service and Support

I like Sonitor’s support team. Anytime we reach out, they do more than what is expected of them....

Sep 2022
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Manager

Functionality and Upgrades

I like the accuracy of the ultrasound technology with TagID. Whenever I test the technology, it...

Sep 2022
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Manager

Technology

If we ever have issues with TagID, the issues are battery related. When the batteries are...

Sep 2022
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Manager

Technology

Every so often, the Sonitor service will just shut down. Sometimes bad weather or just extreme heat...

Sep 2022
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Manager

Functionality and Upgrades

An issue that has been disappointing is with one of the main features that we use the Sonitor system...

Sep 2022
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Manager

Service and Support

We have used Sonitor Sense for several years. It was provided through our nurse call system. There...

Sep 2022
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Manager

Other Observations & Comments

When Sonitor Sense works, it does great. Every once in a while, I do hear that the product is slow...

Sep 2022
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Manager

Functionality and Upgrades

Our Sonitor system is used hand in hand with our nurse call system, and the product is used to...

Sep 2022
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Manager

Service and Support

It is easy enough to email the technician, but it seems like I have not been fully given an answer...

Sep 2022
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Manager

Technology

I realize that the vendor does the best they can with the size of the badges. But the nurses don't...

Sep 2022
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Manager

Lessons Learned

I would tell a peer that we have a couple of major issues. One of the things we need doesn't work,...

Sep 2022
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Manager

Functionality and Upgrades

We use the product pretty simply right now. The product is not really complex for our organization....

Sep 2022
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Analyst/Coordinator

ROI / Cost

Sonitor Sense is an exciter that we use with our telehealth system. It works very well, and we have...

Jul 2022
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Director

Functionality and Upgrades

Imagine we had somebody come in, and they tested positive for something. If I knew what room they...

Jul 2022
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Director

ROI / Cost

There was a situation where Sonitor was hitting me hard with costs when I thought they should have...

Jul 2022
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Director

ROI / Cost

Our system is getting old, so it is getting hard to support it. I spent a lot of money on this...

Jul 2022
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Director

ROI / Cost

I don't think this type of system gets us as much back as we think it will. But I love the system,...

Jul 2022
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Director

Interfacing and Integration

When we buy something from Sonitor, we only have the option to use Sonitor products to integrate....

Jul 2022
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Director

Relationship

I haven't heard of a lot about new technology or upgrades from Sonitor. We haven't had a lot of...

May 2022
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Director

Functionality and Upgrades

I like the accuracy of the system and the small amount of downtime that we have with it. It is...

Apr 2022
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Director

Functionality and Upgrades

The insights from the product are hard to manage and navigate. The software could be more user...

Apr 2022
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Manager

Functionality and Upgrades

We have gotten some feedback from end users that they wish the Sonitor tags were lighter. Sonitor...

Mar 2022
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Manager

Functionality and Upgrades

Sonitor provides us with the hardware we use with our RTLS software. We put the tags on our...

Mar 2022
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Manager

Service and Support

We have a very good relationship with Sonitor. They have been very responsive to our needs in terms...

Mar 2022
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Manager

ROI / Cost

The one thing that I don't know how to summarize is Sonitor Sense's cost. The product is very...

Mar 2022
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Manager

Other Observations & Comments

We don't really have the need for ongoing training from Sonitor.

Mar 2022
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Manager

Functionality and Upgrades

I like that Sonitor Sense allows us to know the location of everyone and everything at all times,...

Feb 2022
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Manager

Functionality and Upgrades

It would be great if we had one-time use tags instead of reusable tags. Right now, the vendor only...

Feb 2022
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