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User Commentary
Product
The core strength of the product is that it uses ultrasound technology for room-level accuracy and...
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Operations
There were only a couple of areas that it was a little difficult to work through during the Sonitor...
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Product
Anytime we are tracking anything with Sonitor Sense, it does what it should. I can tell whether...
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Loyalty, Product
Sonitor Sense is great. It does everything it is supposed to do, even in heavily congested areas. I...
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Relationship, Product
I have had a good experience working with Sonitor Sense. We haven't had too many issues with the...
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Product
The issues that we have had with Sonitor Sense have been hierarchical issues when the solution...
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Culture, Relationship, Operations
We have a great working relationship with Sonitor. For instance, they sent us something to use for a...
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Operations
We have no issues with Sonitor’s training, but we have had issues with certain facilities not...
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Relationship
I have had nothing but outstanding support from Sonitor and have had no issues whatsoever. We get...
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Relationship
When we submit a statement of work with Sonitor to accomplish a particular project, the work we get...
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Loyalty
Everything has been going almost exactly the same. Not a lot has changed for us with TagID. We are...
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Relationship
We don't hear from Sonitor, but when we do call out, they help us out. I have honestly never heard...
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Value
Sonitor’s hardware is good. I would probably tell individuals looking at Sonitor that keeping the...
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Operations
Sonitor’s tech is great. Their implementation team is overall very responsive. We deal with the same...
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Operations
Sonitor works with a narrow band of scope, and frankly, I would like to see them expand a little...
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Relationship, Operations
Sonitor should make a more concerted, pointed effort to collaborate with whoever is doing the...
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Relationship, Product
Sonitor’s solution and integration are great. The vendor works well with other vendors and is able...
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Relationship
My recommendation to someone looking into Sonitor would be to understand what the vendor does and...
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Loyalty
My understanding is that Sonitor is evolving their company a little. I know that their leadership...
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Product
We have automatic, hands-free call cancelation with the vendor. If a nurse walks into the room and...
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Loyalty, Relationship
We are not sure about keeping Sonitor in the long term, but we will probably not. Sonitor could...
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Product, Value
For employee tracking with the badges, TagID’s batteries run out so fast, and we have to keep...
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Loyalty
TagID hasn't been working in the last while because of our interface, so we haven't been utilizing...
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Culture, Product
TagID gives us the ability to locate staff when we have a very large unit. TagID gives us the...
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Relationship
Sonitor is filled with nothing but understanding. Strangely enough, they helped us out with some of...
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Relationship
Whether we are working with the project manager or the client account manager, the communication is...
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Product
Because Sonitor Sense uses ultrasonic sound waves, people might have issues with their occupancy...
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Product
We have one dedicated server for some of the devices that integrates into our staff protection...
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Operations, Product
Anyone looking at Sonitor Sense needs to follow the documentation that comes with the product. The...
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Product
The vendor needs to redesign the tags that associates wear because changing out batteries requires a...
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Operations, Product
Our recent upgrade didn't go well. There were some glitches in the upgrade that the vendor was...
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Product
Sonitor Sense is very user friendly to work with. Its technology works with both Wi-Fi and...
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Relationship
Sonitor doesn’t reach out to us at all. The only time we connect with them is when we actually have...
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Product
Some of the TagID devices struggle with battery life, so having Sonitor update the batteries would...
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Product
The TagID product is good. It does everything we need it to as far as asset tracking goes. There are...
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Relationship
We have only had a couple of interactions with the vendor’s staff directly. For whatever reason,...
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Product
Sonitor Sense is pretty reliable. I very rarely have to do anything in there. The one caveat, which...
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Operations
I would buy Sonitor Sense again, but the caveat to that would be that we would have to make sure...
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Culture, Relationship
Sonitor has been a partner to us, not just a vendor. They didn't just sell us something and walk...
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Loyalty, Value
Sonitor Sense is a sufficient product that is working as expected. It is the best one on the market...
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Product
The Sonitor Sense badges we use require a specific screwdriver to unscrew the panel to put a new...
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Product
Overall, Sonitor Sense works well. It does what it is supposed to do. We don't seem to have any...
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Operations
If I had to say anything negative, it would be the fact that Sonitor, at least initially, does not...
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Product
The biggest strength that we see is Sonitor’s ultrasound capability to separate at a bay level. For...
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Relationship
Sonitor is working directly with one of our other vendors to get us new solutions.
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Product
The RTLS badge from Sonitor has sensors in the hallways for asset management and things like that,...
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Product
There are challenges with every system. The challenge with Sonitor Sense is how much the badges...
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Loyalty
The biggest challenge has been working with multiple vendors to make the system work. Once the...
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Product
We like the reliability and accuracy of TagID. It does pretty well.
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Value
We would like some improvements in the battery life and also the type of batteries TagID uses. The...
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Relationship
Once Sonitor hears of a problem, they are definitely quick to work on things and get the issue resolved....
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Relationship
I have very limited interactions with Sonitor’s support group. I think that is because of the...
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