Sonitor RTLS (Hardware Only) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Product
I would tell a peer that the product is good for basic tracking needs. The system does its job, but...
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Value
Sonitor avoids charging us for every little thing. If they are going to charge us for something,...
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Relationship
I communicate with Sonitor’s support team through email, so I don't have that much experience with...
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Product
The functionality of Sonitor Sense is pretty good. However, Sonitor could improve the battery life...
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Operations
Training from Sonitor is bad. There is no training. We have to learn by ourselves. Sonitor could...
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Value
Everything that we buy from Sonitor is strictly hardware, so they are charging us for everything....
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Operations
Our instance of Sonitor Sense is integrated with our solution from Securitas Healthcare. The thing I...
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Loyalty
We have really had zero issues with Sonitor Sense. We have gotten a couple of bad Sonitor Sense...
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Loyalty, Product
We are using the Sonitor Sense engine. And now, because of the push for more asset management and...
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Culture, Product
The hardware works as advertised; we haven't had any issues. It delivers, but we really don't push...
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Operations
The people I work with from the vendor are empowered. Whoever I talk to seems to take care of the...
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Relationship
We have never had any issues with Sonitor. They have always been a great partner to work with. They...
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Product
I like the location function on TagID where all the nurses can see where other nurses are. It helps...
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Relationship
If we need something fixed, I call Sonitor, and they come in and fix it quickly. They are always...
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Product
Sonitor Sense can be a little complicated at times when I have to assign future assignments. It...
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Product, Value
Our patient experience scores have gone up because we are able to track call lights and staff with...
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Product
I know a lot about Sonitor Sense. Sonitor Sense is a very reliable and accurate system. Basically,...
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Loyalty
The actual Sonitor Sense device and wireless tag that our staff wears need to be redesigned for two...
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Loyalty
My recommendation of Sonitor Sense would depend on scale. I wouldn't scale the system the same as...
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Product
We would like some follow-up and offers of new futures from Sonitor. Watching the platform grow...
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Product
Sonitor’s biggest strength is their ability to pinpoint the location within a few feet of where the...
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Value
Sonitor should make disposable tags. We spend a lot of money on lost tags, so if they could create a...
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Operations
With Sonitor Sense, there just wasn't really any training. If we didn't have some ongoing...
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Loyalty
The core technology and promises of Sonitor Sense just aren't there. We found the performance and...
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Operations, Product
Sonitor has not reached out for upgrades. I don't know whether they are just letting the system ride...
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Value
Sonitor Sense works. The core principles of the product work, but the precision is not exactly...
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Product
I have to hide Sonitor Sense from my end users. We have to proxy it through other systems because it...
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Culture, Relationship
Sonitor outsources the support of the product to our local resellers, so any interaction I have with...
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Product
One of the big things that is important for nursing is response times. Our philosophy is really...
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Product, Value
A cool thing we do with Sonitor Sense is automated discharge. When we cut the tag off and drop it...
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Product, Value
The asset tracking with Sonitor Sense is huge. The nurses love it. They go in, and there is a floor...
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Product, Value
We have been using Sonitor Sense for employee assistance. The care team is all tagged. We get...
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Relationship
Sonitor Sense is good tech. Sonitor is great and the easiest company to work with. They are always...
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Value
When we rent equipment, it is hard to find and return that equipment. The process is great with...
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Product
We are doing automated hand-hygiene compliance with Sonitor Sense. We used to have a secret shopper...
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Product, Value
With the patient tracking component, even when a nurse comes to the room, finds the bed is empty,...
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Relationship, Product
Sonitor Sense uses lithium batteries, and we change the batteries every 12 months. Sonitor comes and...
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Product, Value
Several years ago, our C-suite executives were interested in smart rooms. That was a disaster, but...
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Product
Sonitor Sense works amazingly. In healthcare, when we open up a ceiling tile, we have to tent it, so...
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Loyalty, Operations
The last training we had from Sonitor was a long time ago. I don't remember much about the initial...
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Operations, Product
We have had a few hiccups with recent upgrades with Sonitor. We were trying to upgrade some of...
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Product
One of the things that we find with Sonitor Sense is that the tracking is not always accurate, and...
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Relationship, Product
We always have the hardware that we need for Sonitor Sense. We are always supplied with enough...
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Operations
Sonitor implementations are always a really frustrating process for everybody. It doesn't always...
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Product
Sometimes we have issues with our access points because the panic button is not talking to the...
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Operations, Product
Sonitor Sense is very easy to use. It is very straightforward and simple.
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Product
There is a way that we can go in and look at the panic buttons to see whether the batteries are low,...
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Product
The perception of the hardware at this point is pretty low looking at it from the users' end because...
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Culture
We are kind of asking for the moon in terms of what we want from Sonitor. I don't know whether they...
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Product
The core strength of the product is that it uses ultrasound technology for room-level accuracy and...
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Operations
There were only a couple of areas that it was a little difficult to work through during the Sonitor...
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Product
Anytime we are tracking anything with Sonitor Sense, it does what it should. I can tell whether...
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Loyalty, Product
Sonitor Sense is great. It does everything it is supposed to do, even in heavily congested areas. I...
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Relationship, Product
I have had a good experience working with Sonitor Sense. We haven't had too many issues with the...
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Product
The issues that we have had with Sonitor Sense have been hierarchical issues when the solution...
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Culture, Relationship, Operations
We have a great working relationship with Sonitor. For instance, they sent us something to use for a...
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Operations
We have no issues with Sonitor’s training, but we have had issues with certain facilities not...
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Relationship
I have had nothing but outstanding support from Sonitor and have had no issues whatsoever. We get...
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Relationship
When we submit a statement of work with Sonitor to accomplish a particular project, the work we get...
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Loyalty
Everything has been going almost exactly the same. Not a lot has changed for us with TagID. We are...
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Relationship
We don't hear from Sonitor, but when we do call out, they help us out. I have honestly never heard...
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Value
Sonitor’s hardware is good. I would probably tell individuals looking at Sonitor that keeping the...
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Operations
Sonitor’s tech is great. Their implementation team is overall very responsive. We deal with the same...
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Operations
Sonitor works with a narrow band of scope, and frankly, I would like to see them expand a little...
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Relationship, Operations
Sonitor should make a more concerted, pointed effort to collaborate with whoever is doing the...
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Relationship, Product
Sonitor’s solution and integration are great. The vendor works well with other vendors and is able...
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Relationship
My recommendation to someone looking into Sonitor would be to understand what the vendor does and...
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Loyalty
My understanding is that Sonitor is evolving their company a little. I know that their leadership...
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Product
We have automatic, hands-free call cancelation with the vendor. If a nurse walks into the room and...
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Loyalty, Relationship
We are not sure about keeping Sonitor in the long term, but we will probably not. Sonitor could...
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Product, Value
For employee tracking with the badges, TagID’s batteries run out so fast, and we have to keep...
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