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Sonitor RTLS (Hardware Only) Comments
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KLAS Research Director - Tanya Egbert
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801-404-5422

 
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User Commentary

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Manager

TagID is super easy to use, and Sonitor is very responsive.

May 2021
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(0)
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Manager

TagID is supposed to light up when someone goes into a room, but it didn't do that for us in the...

May 2021
||
(0)
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Director

There are things that could be done to the system to complement the technology. The system would be...

Apr 2021
||
(0)
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Director

On the hardware side, we have discovered that proprietary batteries and tags are expensive. We...

Apr 2021
||
(0)
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Director

There were times when the batteries were reporting low, and then the power rates would suddenly fall...

Apr 2021
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(0)
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Director

The vendor comes on-site for implementations and to validate our work. Sonitor works well with us to...

Apr 2021
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(0)
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Director

The way that the batteries fail sometimes is an annoyance to me, and our finance folks hate to see...

Apr 2021
||
(0)
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Manager

If I were to walk down a hallway, the sonar from one of Sonitor Sense's location transmitters would...

Mar 2021
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(0)
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Manager

Replacing the solution's batteries is almost a full-time job for the individual who has to do that,...

Mar 2021
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(0)
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Manager

We aren't fully using the system in the way we want to. At the moment, the system works just fine...

Feb 2021
||
(0)
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Manager

The software has a lot of different parts to it, and I haven't been given training on all of the...

Feb 2021
||
(0)
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Manager

I have only actually dealt with the technical support people. I dealt with an executive in the...

Feb 2021
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(0)
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Manager

The product works pretty well for what it is. I haven’t spent much time with any other competing products....

Jan 2021
||
(0)
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Manager

What we have now is definitely end of life, so I am sure that our satisfaction will be going down in...

Jan 2021
||
(0)
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Manager

Batteries are my biggest dilemma with Sonitor Sense. There are thousands of pieces with Sonitor...

Jan 2021
||
(0)
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Manager

One of the best features of Sonitor's solution is that we have the ability to know where our...

Jan 2021
||
(0)
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Manager

The downfall of Sonitor is the size of the badges; they are big and thick. I realize they have a lot...

Jan 2021
||
(0)
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Manager

The main satisfier of TagID is it identifies staff entering rooms. It does an automatic digital...

Jan 2021
||
(0)
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Manager

Whether the solution is effective really depends on where the badge is placed. A tone is produced,...

Jan 2021
||
(0)
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Manager

We receive excellent customer service and technical support from Sonitor. I feel like their service...

Jan 2021
||
(0)
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Manager

A downside of the product is that it is very large. Users have to ensure that they wear the tag...

Jan 2021
||
(0)
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Manager

The technical support from Sonitor is great, and we receive the help that we need. I am satisfied.

Jan 2021
||
(0)
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Manager

One of the things that I like about the Sonitor tags is that we can put them on our equipment and...

Jan 2021
||
(0)
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Director

We purchased Sonitor Sense when the behavioral health program was opened in our organization. We...

Jan 2021
||
(0)
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Director

We have had a lot of battery issues recently with Sonitor Sense. When we have ordered new batteries,...

Jan 2021
||
(0)
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Director

The Sonitor executives have paid us a visit several times, and I just wish we had more capital...

Jan 2021
||
(0)
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Director

I would like to see Sonitor have a little bit more proactiveness instead of waiting for us to ask. I...

Jan 2021
||
(0)
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Director

Sonitor Sense offers us the ability to be very specific with information as to where our staff...

Jan 2021
||
(0)
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Director

Sonitor does not maintain the system; our distributor does. We have a very good relationship. We...

Jan 2021
||
(0)
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Director

TagID is a badge. People wear it on their lapels, and it has buttons on it that they can push if...

Jan 2021
||
(0)
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 or  to see details.

CISO

Sonitor’s support is excellent. Sonitor’s executives join on our committee calls and have interacted...

Dec 2020
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(0)
 Thank you  Helpful

 or  to see details.

CISO

During the COVID-19 crisis, we stopped using Sonitor's technology to tag patients because we didn’t...

Dec 2020
||
(0)
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 or  to see details.

CISO

We have pretty much gotten what we have needed from Sonitor Sense. With the new interface, it is...

Dec 2020
||
(0)
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 or  to see details.

CISO

The turnaround time for Sonitor’s new technology is a long development process. About once a year,...

Dec 2020
||
(0)
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CISO

Tangible outcomes are more geared toward the nursing department. The nurses use Sonitor Sense to...

Dec 2020
||
(0)
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CISO

Sonitor’s battery life is a bit of a challenge. Sonitor’s technology is terrific, but it runs on...

Dec 2020
||
(0)
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 or  to see details.

Director

The battery life could be better. We are constantly getting low battery alerts or needing to replace...

Nov 2020
||
(0)
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Manager

The few times that I have talked to Sonitor directly, they have been very kind and helpful. They do...

Nov 2020
||
(0)
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Director

I really enjoy how easily we can tag certain items. We attach a tag to any needed equipment, and we...

Nov 2020
||
(0)
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Director

Sometimes I get passed around a few times before the vendor's support team knows the answer to my...

Nov 2020
||
(0)
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Director

To use the solution, people have to have a very fast and strong Wi-Fi connection because the product...

Nov 2020
||
(0)
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Director

The vendor could make different color-coded tags for specific information. If I were interested in...

Nov 2020
||
(0)
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Manager

TagID is definitely an improvement over our former system. There are little quirks with it here and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to reboot certain services every few weeks, or the tags just quit working. That has been an...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

It took us a little while to get used to the size of the tags. Even though they are relatively...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use Sonitor Sense for patient tracking, asset tracking, and utilizer reports for room usage. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Another system has limitations in the sense that if the badge is covered or if the tags are covered,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The tool has done everything we have needed. The vendor has been very responsive and professional....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sonitor gave us six months to a year for battery life. That is what we are seeing right now. With...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had no complaints with either Sonitor or their technology. Back when we signed a contract...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very connected with Sonitor’s support team and leadership team. They are routinely in contact...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had no issues with the interfacing of TagID to our software vendor's system. The two of them...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are different components of TagID. They have the location transmitters in their gateways that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the areas where we deployed Sonitor's solution, we have a very clear understanding of what we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don't do patient tracking with Sonitor. The success of this solution in that area is very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is always some improvement that can be done. The vendor is moving in a good direction, but...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sonitor didn’t really support us regarding COVID-19. Sonitor is more about the hardware, so anything...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sonitor Sense is just the hardware piece that we use from Sonitor. It is literally something in the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sonitor's solution is actually at the end of its life, and thankfully, it is still working. It...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sonitor gave us a fixed price and stuck to it. They went above and beyond by offering discounts as needed....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are moving toward a system that can use Wi-Fi, but we still may use Sonitor Sense in certain...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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