SPH Analytics a Press Ganey Solution
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
SPH Analytics Experience & Engagement is a good support system. We would like to have a few custom...
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The data from SPH Analytics is highly valuable. The quality ratings for payers are made up of 40%...
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The value of SPH Analytics comes within their book of business. On the payer side, they actually...
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I have worked closely with SPH Analytics for the last several years to oversee our required surveys...
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SPH Analytics has avoided charging us for every little thing. They have been very generous.
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I work with a really good representative. I would give that person the highest possible rating. SPH...
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SPH Analytics provides us with results. They have experience in the field, and they work with a lot...
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The firm provides very professional services. They go through the reports they give us and explain...
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The firm gives us access to the portal so that we can see our progress wherever we are and can...
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The reporting is very well done, and the firm provides recommendations for improvements if they see...
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The access is pretty easy and fairly user friendly, but the firm could improve the system a bit...
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The people that handle our account are very personable and professional. We can ask them just about...
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We sought out SPH Analytics because we were looking for a solution from a survey vendor that was...
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SPH Analytics’ support has been phenomenal. They are great thought partners for us when it comes to...
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SPH Analytics was recently purchased by Press Ganey. I like Press Ganey. They do a lot of research...
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SPH Analytics is very conscious and thoughtful about cost.
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SPH Analytics should build upon their dashboards analytics. The product has a lot of tables and...
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The thing that stands out with SPH Analytics is their partnership. In the beginning, I needed to...
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SPH Analytics does not nickel-and-dime us because the price is so regimented. They have an à la...
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The user-friendliness of the survey is out of SPH Analytics’ control. The survey is quite lengthy,...
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I am not concerned at all with SPH Analytics merging with Press Ganey. The merge will make the...
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The vendor's quality of implementation is very high. We needed a vendor to do a different survey...
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We have an account executive who lets us know when our client portal is available. The solution has...
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The solution allows me to see the overall survey results for our health plan. For all of the...
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SPH Analytics has all of the historical data that they need to trend. That makes the system very...
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SPH Analytics has something called an Experience Explorer. I could do additional analysis with it if...
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When we have a support need, we receive same-day resolution from SPH Analytics.
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SPH Analytics is our vendor for our regulated surveys, but we also use SPH Analytics on the...
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The system has quantitative data. We can do predictions and deeper analyses into where our gaps are....
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There is only so much we can customize in the system because a lot of surveys are regulated. SPH...
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We use the system's data for so much. We have developed a machine-learning AI platform to help us...
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I love SPH Analytics' customer service. We have a dedicated representative who is responsive and...
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Since there are reports involved in the product, there are always things that we wish it did. We...
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SPH Analytics could improve the usability of the portal and add the ability to compare locations on...
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SPH Analytics is just on top of implementation services, even when I am not on top of things. I have...
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Any time we get what is considered a negative survey with the product, it is in a portal or queue,...
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The solution increases the quality of care that we provide our patients as well as meets KPIs for...
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The system's reporting has vastly improved and has become more outcome based. Before, SPH Analytics...
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We need more support from SPH Analytics during the fielding. We always try to get a minimum number...
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We have been with SPH Analytics from the get-go. They have always provided really good service, so...
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The product has some really good things. At the aggregate level, the system does a really good job....
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SPH Analytics has a really awesome reporting portal. They offered training on it, but I use the...
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SPH Analytics sees their role differently than I do. They are not strong on the analytics piece....
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SPH Analytics doesn’t have a lot of changes to new technologies. They occasionally come out with a...
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SPH Analytics' system is easy to execute on. There are all sorts of government dates and times that...
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We spend a lot of time digging through the data in SPH Analytics’ system, and the devil is in the...
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For government-run surveys, there are things we can do within the guardrails that are provided by...
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SPH Analytics is a very large organization. They work with a lot of companies, so they should have...
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I have not gone through an implementation with SPH Analytics. And there haven't been any remarkable...
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Our account manager is really helpful. This person is always available via phone or email to help...
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SPH Analytics Experience & Engagement is pretty rock solid. I have no issues with the product; it...
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SPH Analytics supports what we are after, but we have a different trajectory for implementation,...
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SPH Analytics Experience & Engagement produces good data that helps me drive the outcomes, but I...
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The tool itself is good. SPH Analytics probably just asks the standard questions that are required...
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I would like to see a little deeper dive from SPH Analytics into the world of technology and see...
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