SPH Analytics a Press Ganey Solution Commentary
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Culture, Relationship, Operations

We have a lot of experience with SPH Analytics. I have been working closely with a certain person...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are going to have a certain certification. We have to have that certification, and this product...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We had a certain delay that wasn’t caused by SPH Analytics, but we felt like they could have been...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I give props to the team on SPH Analytics' side; they are doing the best that they can. Some things...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We had a consistent project manager who was running a lot of our projects, and then we lost that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I wish the vendor would provide us with more insight into the work that we are doing. The vendor...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

It has been hard for us to transfer systems over to Press Ganey, but the vendor has done a fantastic...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

I want to see a lot of work from the vendor in the forecasting space. The vendor is trying to be...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor has a lot of solutions that sound very similar, and it is really hard for clients like us...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Having the ability to talk to the vendor's data scientists has been helpful because they provide...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The system is part of our long-term plans. It is hard for us to move away from a vendor when we are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

My one concern is that the vendor's implementations could be a little bit faster. I understand that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like that SPH Analytics has expertise across all of our lines of business. They have quite a bit...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Press Ganey made some mistakes with something they worked on with us, and that caused problems for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We get a report from the vendor, and that report is relatively easy to understand and read. In terms...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Press Ganey and SPH Analytics have gobbled everyone up, so they aren't innovating as much. Survey...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

SPH Analytics' portal is pretty clunky. It is okay, but it isn’t intuitive.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

SPH Analytics is pretty easy. We know what we are getting because SPH Analytics is the biggest...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Because SPH Analytics is so big and we are just a small client, they have had some account manager...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles