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SPH Analytics a Press Ganey Solution Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
SPH Analytics is the only game in town now, and they are not innovative at all, really. Press Ganey...
SPH Analytics is very good in terms of their support.
The solution has dashboards at a high level, but there is not much ability to see additional data...
Usually, when SPH Analytics reaches out to us, they are trying to sell us something.
I don't think SPH Analytics has training programs. They have a manual, like a user guide, for their...
SPH Analytics is very responsive. They have assisted us with numerous projects. They are very easy...
The final report from our survey is very informative and very professional. We had a little error,...
SPH Analytics has always been very forward thinking, but we don't meet with them as often now. They...
SPH Analytics’ regulatory insight into HEDIS, NCQA requirements, and other Medicare and Medicaid...
When we first started with SPH Analytics, the data transfer was a little tricky, but it is better...
Commentary Summary
Comment Type Breakout