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SPH Analytics a Press Ganey Solution Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Director

Product

SPH Analytics does what it is supposed to do, but it is very limited. The portal is not super easy...

May 2024
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Director

Product

It is pretty simple to interact with SPH Analytics. The survey is very easy to administer. We just...

May 2024
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Manager

Culture, Relationship, Operations

We have a lot of experience with SPH Analytics. I have been working closely with a certain person...

Feb 2024
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Manager

Loyalty, Product

We are going to have a certain certification. We have to have that certification, and this product...

Feb 2024
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Manager

Relationship

We had a certain delay that wasn’t caused by SPH Analytics, but we felt like they could have been...

Feb 2024
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Manager

Relationship

I give props to the team on SPH Analytics' side; they are doing the best that they can. Some things...

Feb 2024
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Manager

Relationship, Operations

We had a consistent project manager who was running a lot of our projects, and then we lost that...

Jan 2024
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Manager

Culture, Relationship

I wish the vendor would provide us with more insight into the work that we are doing. The vendor...

Dec 2023
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Manager

Relationship, Product

It has been hard for us to transfer systems over to Press Ganey, but the vendor has done a fantastic...

Dec 2023
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Manager

Loyalty, Product, Value

I want to see a lot of work from the vendor in the forecasting space. The vendor is trying to be...

Dec 2023
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Manager

Relationship, Product

The vendor has a lot of solutions that sound very similar, and it is really hard for clients like us...

Dec 2023
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Manager

Relationship, Product

Having the ability to talk to the vendor's data scientists has been helpful because they provide...

Dec 2023
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Manager

Loyalty

The system is part of our long-term plans. It is hard for us to move away from a vendor when we are...

Dec 2023
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Manager

Operations

My one concern is that the vendor's implementations could be a little bit faster. I understand that...

Dec 2023
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Director

Relationship

I like that SPH Analytics has expertise across all of our lines of business. They have quite a bit...

Oct 2023
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Director

Culture, Relationship

Press Ganey made some mistakes with something they worked on with us, and that caused problems for...

Oct 2023
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Director

Operations, Product

We get a report from the vendor, and that report is relatively easy to understand and read. In terms...

Oct 2023
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Director

Relationship, Product

Press Ganey and SPH Analytics have gobbled everyone up, so they aren't innovating as much. Survey...

Oct 2023
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Related Articles
Article
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Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.



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