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SPH Analytics a Press Ganey Solution Commentary
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Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Director

The solution has dashboards at a high level, but there is not much ability to see additional data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Usually, when SPH Analytics reaches out to us, they are trying to sell us something.

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

I don't think SPH Analytics has training programs. They have a manual, like a user guide, for their...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

SPH Analytics is very responsive. They have assisted us with numerous projects. They are very easy...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The final report from our survey is very informative and very professional. We had a little error,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

SPH Analytics has always been very forward thinking, but we don't meet with them as often now. They...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

SPH Analytics’ regulatory insight into HEDIS, NCQA requirements, and other Medicare and Medicaid...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

When we first started with SPH Analytics, the data transfer was a little tricky, but it is better...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Press Ganey owns SPH Analytics now, and that transition could have gone badly because Press Ganey is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are times when we would like SPH Analytics to consider other information, and they don't. They...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Survey research is suffering as an industry, and SPH Analytics and others in this space are going to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The solution is great, especially now that it is with Press Ganey. It is very easy to use. The...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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