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User Commentary

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Analyst/Coordinator

SPH Analytics Experience & Engagement is a good support system. We would like to have a few custom...

Oct 2021
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VP/Other Executive

The data from SPH Analytics is highly valuable. The quality ratings for payers are made up of 40%...

Sep 2021
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VP/Other Executive

The value of SPH Analytics comes within their book of business. On the payer side, they actually...

Sep 2021
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Manager

I have worked closely with SPH Analytics for the last several years to oversee our required surveys...

Aug 2021
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Manager

SPH Analytics has avoided charging us for every little thing. They have been very generous.

Aug 2021
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Manager

I work with a really good representative. I would give that person the highest possible rating. SPH...

Aug 2021
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Manager

SPH Analytics provides us with results. They have experience in the field, and they work with a lot...

Aug 2021
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Manager

The firm provides very professional services. They go through the reports they give us and explain...

Aug 2021
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Manager

The firm gives us access to the portal so that we can see our progress wherever we are and can...

Aug 2021
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Manager

The reporting is very well done, and the firm provides recommendations for improvements if they see...

Aug 2021
||
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Manager

The access is pretty easy and fairly user friendly, but the firm could improve the system a bit...

Aug 2021
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Manager

The people that handle our account are very personable and professional. We can ask them just about...

Aug 2021
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Director

We sought out SPH Analytics because we were looking for a solution from a survey vendor that was...

Aug 2021
||
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Director

SPH Analytics’ support has been phenomenal. They are great thought partners for us when it comes to...

Aug 2021
||
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Director

SPH Analytics was recently purchased by Press Ganey. I like Press Ganey. They do a lot of research...

Aug 2021
||
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Director

SPH Analytics is very conscious and thoughtful about cost.

Aug 2021
||
(0)
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Director

SPH Analytics should build upon their dashboards analytics. The product has a lot of tables and...

Aug 2021
||
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Director

The thing that stands out with SPH Analytics is their partnership. In the beginning, I needed to...

Jun 2021
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Director

SPH Analytics does not nickel-and-dime us because the price is so regimented. They have an à la...

Jun 2021
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Director

The user-friendliness of the survey is out of SPH Analytics’ control. The survey is quite lengthy,...

Jun 2021
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Director

I am not concerned at all with SPH Analytics merging with Press Ganey. The merge will make the...

Jun 2021
||
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Director

The vendor's quality of implementation is very high. We needed a vendor to do a different survey...

Jun 2021
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Manager

We have an account executive who lets us know when our client portal is available. The solution has...

Jun 2021
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Manager

The solution allows me to see the overall survey results for our health plan. For all of the...

Jun 2021
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Manager

SPH Analytics has all of the historical data that they need to trend. That makes the system very...

Jun 2021
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Manager

SPH Analytics has something called an Experience Explorer. I could do additional analysis with it if...

Jun 2021
||
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Manager

When we have a support need, we receive same-day resolution from SPH Analytics.

Jun 2021
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Manager

SPH Analytics is our vendor for our regulated surveys, but we also use SPH Analytics on the...

Jun 2021
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Manager

The system has quantitative data. We can do predictions and deeper analyses into where our gaps are....

Jun 2021
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(0)
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Manager

There is only so much we can customize in the system because a lot of surveys are regulated. SPH...

Jun 2021
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(0)
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Manager

We use the system's data for so much. We have developed a machine-learning AI platform to help us...

Jun 2021
||
(0)
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Director

I love SPH Analytics' customer service. We have a dedicated representative who is responsive and...

Jun 2021
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(0)
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Director

Since there are reports involved in the product, there are always things that we wish it did. We...

Jun 2021
||
(0)
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Director

SPH Analytics could improve the usability of the portal and add the ability to compare locations on...

Jun 2021
||
(0)
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Director

SPH Analytics is just on top of implementation services, even when I am not on top of things. I have...

Jun 2021
||
(0)
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Director

Any time we get what is considered a negative survey with the product, it is in a portal or queue,...

Jun 2021
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Director

The solution increases the quality of care that we provide our patients as well as meets KPIs for...

Jun 2021
||
(0)
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Director

The system's reporting has vastly improved and has become more outcome based. Before, SPH Analytics...

Jun 2021
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Director

We need more support from SPH Analytics during the fielding. We always try to get a minimum number...

Jun 2021
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Director

We have been with SPH Analytics from the get-go. They have always provided really good service, so...

Jun 2021
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Director

The product has some really good things. At the aggregate level, the system does a really good job....

Jun 2021
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(0)
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Director

SPH Analytics has a really awesome reporting portal. They offered training on it, but I use the...

Jun 2021
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VP/Other Executive

SPH Analytics sees their role differently than I do. They are not strong on the analytics piece....

May 2021
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(0)
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VP/Other Executive

SPH Analytics doesn’t have a lot of changes to new technologies. They occasionally come out with a...

May 2021
||
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VP/Other Executive

SPH Analytics' system is easy to execute on. There are all sorts of government dates and times that...

May 2021
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VP/Other Executive

We spend a lot of time digging through the data in SPH Analytics’ system, and the devil is in the...

May 2021
||
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VP/Other Executive

For government-run surveys, there are things we can do within the guardrails that are provided by...

May 2021
||
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VP/Other Executive

SPH Analytics is a very large organization. They work with a lot of companies, so they should have...

May 2021
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Manager

I have not gone through an implementation with SPH Analytics. And there haven't been any remarkable...

May 2021
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(0)
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Manager

Our account manager is really helpful. This person is always available via phone or email to help...

May 2021
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(0)
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Manager

SPH Analytics Experience & Engagement is pretty rock solid. I have no issues with the product; it...

May 2021
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(0)
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Manager

SPH Analytics supports what we are after, but we have a different trajectory for implementation,...

May 2021
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(0)
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Manager

SPH Analytics Experience & Engagement produces good data that helps me drive the outcomes, but I...

May 2021
||
(0)
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Manager

The tool itself is good. SPH Analytics probably just asks the standard questions that are required...

May 2021
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(0)
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Manager

I would like to see a little deeper dive from SPH Analytics into the world of technology and see...

May 2021
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