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SPH Analytics a Press Ganey Solution Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

Our SPH Analytics contact, who we have been dealing with regularly, has been an excellent project...

Mar 2025
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Manager

Relationship, Value

SPH Analytics is pretty good at what they do, so I am very satisfied. My overall experience with...

Mar 2025
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Manager

Relationship, Product

SPH Analytics' end reports and recommendations are pretty standardized. The only improvement I want...

Mar 2025
||
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Manager

Product

SPH Analytics supports our integration goals in only very, very few instances. However, I am...

Mar 2025
||
(0)
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Director

Culture, Relationship

SPH Analytics wasn't always very clear about how their methodology was actually going to be run....

Jan 2025
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Director

Loyalty, Relationship, Product

We conduct research across all of our lines of business, and the CAHPS surveys are very standardized...

Jan 2025
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Director

Loyalty, Relationship

There are some new companies coming into this space that are demonstrating more advanced technology....

Jan 2025
||
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Director

Relationship

The vendor is really supportive. Their account managers who work with us are top-notch. They know...

Jan 2025
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Director

Culture, Relationship

The vendor is very proactive, but not in a pushy way. We don't want service where they hide their...

Jan 2025
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(0)
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Director

Relationship

On our Medicare CAHPS survey, we would pull relatively small sample sizes just for cost. We were...

Jan 2025
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Director

Loyalty, Relationship, Product

There is an opportunity for the vendor to improve their focus on transaction-based feedback. A lot...

Jan 2025
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Director

Value

Press Ganey has now acquired SPH Analytics. For the most part, what used to be SPH Analytics has...

Jan 2025
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Director

Relationship

Most of Press Ganey’s expertise is in actual research methodology, and it has mostly been on the...

Jan 2025
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