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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Report

Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
Patient Experience Improvement 2021:
Increased Consumerism Driving Need for Customized, Real-Time Feedback
December 2021
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User Commentary

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Manager

Functionality and Upgrades

SPH Analytics provides lots of regulatory things that give us the direction we need to use our other...

Nov 2022
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Manager

Functionality and Upgrades

SPH Analytics has introduced a new health equity data module, and it is fascinating. We didn't ask...

Nov 2022
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Manager

Relationship

I had a long-term relationship with our old dedicated account liaison from SPH Analytics, but we got...

Nov 2022
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VP/Other Executive

Relationship

SPH Analytics is a good organization, but I am very concerned about the level of growth that the...

Jul 2022
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VP/Other Executive

Other Observations & Comments

The acquisition by Press Ganey opened up the opportunity for the vendor to enhance and expand their...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

SPH Analytics charges for every customization and for everything that we ask for. I am not getting...

Jul 2022
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Manager

ROI / Cost (care and feeding)

SPH Analytics' solutions are some of the better solutions on the market. SPH Analytics has...

Jun 2022
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Manager

Relationship

SPH Analytics could have more resources to do more. The issue might be because of COVID-19, but I...

Jun 2022
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Manager

Other Observations & Comments

I would like to see SPH Analytics go more into the AI and machine learning space. I know the vendor...

Jun 2022
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Manager

ROI / Cost (care and feeding)

SPH Analytics is a certified vendor for NCAQ, CMS, and all the regulatory surveys. Having just one...

Jun 2022
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Manager

Functionality and Upgrades

I would buy SPH Analytics' product again. It is a really good product. It provides a breadth and...

Jun 2022
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Manager

Functionality and Upgrades

SPH Analytics produces monthly, quarterly, and annual reports. They also have a reporting module. If...

Jun 2022
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Manager

Relationship

We have a really good representative with SPH Analytics. I can pick the phone up and call our...

Jun 2022
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Manager

Functionality and Upgrades

I was hoping that we could embed our survey link inside of another platform so that we could send...

Jun 2022
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Manager

Technology

Not all of the vendor's technologies are patient-facing technologies. If all of the technologies...

Jun 2022
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Manager

Implementation and Training

There really isn't any ongoing training. Besides myself, the rest of my users don't hear any ways...

Jun 2022
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Director

Relationship

We had an issue where we transitioned to a new representative, and then with the pandemic,...

May 2022
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Director

Relationship

SPH Analytics is definitely very knowledgeable. They are the professionals when it comes down to...

May 2022
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Related Articles
Article
KLAS article icon
Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.



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