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SPH Analytics a Press Ganey Solution Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Director

Culture, Relationship

SPH Analytics wasn't always very clear about how their methodology was actually going to be run....

Jan 2025
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Director

Loyalty, Relationship, Product

We conduct research across all of our lines of business, and the CAHPS surveys are very standardized...

Jan 2025
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Director

Loyalty, Relationship

There are some new companies coming into this space that are demonstrating more advanced technology....

Jan 2025
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Director

Relationship

The vendor is really supportive. Their account managers who work with us are top-notch. They know...

Jan 2025
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Director

Culture, Relationship

The vendor is very proactive, but not in a pushy way. We don't want service where they hide their...

Jan 2025
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Director

Relationship

On our Medicare CAHPS survey, we would pull relatively small sample sizes just for cost. We were...

Jan 2025
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Director

Loyalty, Relationship, Product

There is an opportunity for the vendor to improve their focus on transaction-based feedback. A lot...

Jan 2025
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Director

Value

Press Ganey has now acquired SPH Analytics. For the most part, what used to be SPH Analytics has...

Jan 2025
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Director

Relationship

Most of Press Ganey’s expertise is in actual research methodology, and it has mostly been on the...

Jan 2025
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Director

Product

SPH Analytics does what it is supposed to do, but it is very limited. The portal is not super easy...

May 2024
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Director

Product

It is pretty simple to interact with SPH Analytics. The survey is very easy to administer. We just...

May 2024
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Manager

Culture, Relationship, Operations

We have a lot of experience with SPH Analytics. I have been working closely with a certain person...

Feb 2024
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Manager

Loyalty, Product

We are going to have a certain certification. We have to have that certification, and this product...

Feb 2024
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Manager

Relationship

We had a certain delay that wasn’t caused by SPH Analytics, but we felt like they could have been...

Feb 2024
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Manager

Relationship

I give props to the team on SPH Analytics' side; they are doing the best that they can. Some things...

Feb 2024
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