SPH Analytics a Press Ganey Solution Commentary
Filtered view: All

Subject Expert
Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product

SPH Analytics does what it is supposed to do, but it is very limited. The portal is not super easy...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is pretty simple to interact with SPH Analytics. The survey is very easy to administer. We just...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Operations

We have a lot of experience with SPH Analytics. I have been working closely with a certain person...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are going to have a certain certification. We have to have that certification, and this product...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We had a certain delay that wasn’t caused by SPH Analytics, but we felt like they could have been...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I give props to the team on SPH Analytics' side; they are doing the best that they can. Some things...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We had a consistent project manager who was running a lot of our projects, and then we lost that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I wish the vendor would provide us with more insight into the work that we are doing. The vendor...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

It has been hard for us to transfer systems over to Press Ganey, but the vendor has done a fantastic...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

I want to see a lot of work from the vendor in the forecasting space. The vendor is trying to be...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor has a lot of solutions that sound very similar, and it is really hard for clients like us...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Having the ability to talk to the vendor's data scientists has been helpful because they provide...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The system is part of our long-term plans. It is hard for us to move away from a vendor when we are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

My one concern is that the vendor's implementations could be a little bit faster. I understand that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like that SPH Analytics has expertise across all of our lines of business. They have quite a bit...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Press Ganey made some mistakes with something they worked on with us, and that caused problems for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We get a report from the vendor, and that report is relatively easy to understand and read. In terms...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Press Ganey and SPH Analytics have gobbled everyone up, so they aren't innovating as much. Survey...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles