StrataJazz Decision Support Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Strata Decision Technology does regular webinars where they talk about different topics within the...
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Loyalty
There is a process in StrataJazz Decision Support where we export data used by other areas, and we...
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Product
There is more functionality in StrataJazz Decision Support than we can use. There is time-based cost...
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Relationship
The people at Strata Decision Technology are available, but it seems like they are a little less...
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Operations
I wouldn't say Strata Decision Technology has broken any promises, but the implementation could have...
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Product
Our former product was not very user friendly with a lot of the monthly processes we needed....
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Operations
I would have preferred more hands-on training during the implementation process. Everything with...
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Operations
The vendor’s training was never great, even the reporting training. The reporting training was so...
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Product
Compared to how things were processed in our old tool, StrataJazz Decision Support is a lot more...
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Relationship
When it comes to integration, we don’t always get quick responses from Strata Decision Technology....
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Loyalty
I feel like the product is going to meet all our needs, but we are still working through things that...
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Relationship
Strata Decision Technology responds when we put in a ticket. We normally get a response within a...
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Loyalty
Our satisfaction with Strata Decision Technology will go up if we get consistent help from them to...
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Culture, Value
Every time we ask for something from Strata Decision Technology, there is a discussion about...
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Operations
Strata Decision Technology has regular seminars, but they change the functionality of their product...
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Relationship
Strata Decision Technology usually tells us when there is a problem in StrataJazz Decision Support,...
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Relationship
StrataJazz Decision Support is a hosted service. A lot of it is a black box, and we are pretty much...
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Relationship, Product
We often have challenges with automation data-integration failures that are, most of the time, not...
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Relationship
We have a great Strata Decision Technology account manager. We have had some turnover in that role,...
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Culture, Relationship, Product
I would like Strata Decision Technology to enhance the number of service-line definitions because we...
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Product, Value
StrataJazz Decision Support has a ton of strengths. The tool is innovative. It allows us to get down...
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Relationship
When we get somebody from Strata Decision Technology's support team on a call, they are usually...
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Relationship
We have worked with some of the same people at Strata Decision Technology for a while, so not...
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Operations
Ongoing training is an area where the vendor doesn't shine. The vendor provided us with training...
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Product
Getting people the right access without giving them the access to accidentally create results that...
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Relationship
We have run into challenges with reports and functionality that we have had to work through with the...
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Loyalty
When we were deciding on a decision support platform, we looked at another vendor's system that was...
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Product
StrataJazz Decision Support does a good job with data analysis and intake of data. The output of...
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Relationship
The support from Strata Decision Technology that I have received has been very good. If we have...
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Relationship
Strata Decision Technology could give us a little more help with developing custom reports when we...
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Operations, Product
My struggle with StrataJazz Decision Support is getting our leaders to log in to the system. They...
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Relationship
The vendor’s support is excellent. We have often opened tickets, and Strata Decision Technology is...
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Relationship
The vendor provides us with monthly updates that will fix anything that has been identified as an...
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Relationship
Recently, the vendor’s executive team got involved and helped us resolve an issue that we were about...
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Loyalty, Product
There is a slight gap in StrataJazz Decision Support with our ability to make what I would call...
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Operations
Typically, Strata Decision Technology comes in during implementations and tells the IT team that...
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Loyalty
The reporting is changing to a new platform, and that means we need to rewrite every report in a...
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Operations
We had a setback from Strata Decision Technology during our implementation that we had to reconcile....
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Product
The biggest strength of StrataJazz Decision Support is that the costing module is really strong, and...
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Product
We are really comfortable with StrataJazz Decision Support, and it is accurate. There are not a lot...
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Operations
During the implementation, we set things up separately for different entities, so we had different...
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Operations
Strata Decision Technology trained us in silos, so we have different staff, and they all were...
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Relationship
Strata Decision Technology was really good at being proactive, especially in terms of COVID-19. They...
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Relationship
When we put a ticket in with the vendor, one support person might be great, but a few people don't...
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Operations
The vendor’s implementation team did such a good job of getting us up and running that there weren't...
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Value
Strata Decision Technology’s support team is really fantastic. I really do not have complaints about...
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Loyalty
Something that has thrown up a red flag is that the vendor is growing quite a bit and has either...
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Culture, Product
Products always work great in an environment where there is limited data, like when the vendor is...
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Operations, Product
StrataJazz Decision Support's integration with our EMR is fantastic in terms of how we get data in...
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Relationship
Strata Decision Technology is doing a lot of product development and rolling out enhancements...
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Product
In user groups, I see how everybody else who has all of the offerings from Strata Decision...
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Culture
Strata Decision Technology is wonderful. They will do demos to try to sell their products, and they...
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Relationship
When Strata Decision Technology works through something with another client, I don't understand why...
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Relationship
StrataJazz Decision Support does what we need it to do, and the vendor is constantly making...
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Operations
During the implementation, Strata Decision Technology actually came out in person. We worked...
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Product
We can't do some of the things that we thought we could do in StrataJazz Decision Support, but those...
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Value
The big draw that StrataJazz Decision Support has for us is with its cost accounting because there...
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Loyalty, Relationship
I'm very pleased with the software and our relationship with Strata Decision Technology. The quality...
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Loyalty, Product
The vendor attempted to replace a certain aspect of the product, and that was a disaster. They...
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Value
I have never had to open up an engagement letter for net-new consulting work with Strata Decision...
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Operations
We have new training content from the vendor for new modules and for getting our new folks certified...
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Loyalty, Product
We have so much rich data in the product, and we desire to turn that data into reportable statistics...
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Relationship
The vendor’s support is all provided online or through email. The support structure is highly...
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Relationship
Strata Decision Technology knows who I am, and they know my history. They listen to me. I don't know...
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Relationship
It would be good if we had a contact at Strata Decision Technology who we could touch base with to...
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Product, Value
We challenge the system a lot with what we want to do. We definitely use the system, and we rely on...
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Loyalty, Product
The platform we are on right now is clunky at best. It is hosted on the vendor's physical servers,...
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Operations, Product
Strata Decision Technology always gets StrataJazz Decision Support to do what we need it to do....
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Product, Value
The current product functionality is fantastic. StrataJazz Decision Support gives me the detail I...
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Relationship
Strata Decision Technology’s technical support team is fantastic in their speed of response, in...
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Loyalty
There are a couple of hours when we are held up because the system is still processing, but a new...
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Relationship
If someone were on the fence about going with Strata Decision Technology, I would say that they...
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Loyalty
We are going to make some organizational changes, and there was a discussion of moving away from...
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Relationship
I don't know that Strata Decision Technology goes out on a limb to make promises that they could...
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Product
We do a lot of data dumps to send data to organizations that want some details. And we have to be...
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Relationship, Operations
The vendor has something called the Idea Center where we can give them ideas for ways to enhance the...
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Product
There are just a lot of glitches all the time in StrataJazz Decision Support, and it seems like...
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Relationship
We have an executive contact at Strata Decision Technology, and it seems like they are giving...
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Loyalty, Relationship
The vendor is working really hard on a new integrated analytics system, and while I think there is...
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Product, Value
I love the product. When it works as designed, it is such a good system for decision support. We...
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Relationship
The best part of the product is that it enables us to research stuff. If something doesn't look...
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Relationship
Strata Decision Technology’s employee turnover is very high, so when we put in tickets for issues,...
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Relationship, Operations, Value
It seems like anytime we reach out to the vendor for support or ask for things, they say they will...
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Relationship, Operations
The vendor does a really good job of getting other users into our network. There are a lot of...
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Relationship
The support people that we work with when we have to put in a ticket or ask a question are very...
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Relationship, Operations
I can't think of anything that the vendor hasn’t delivered for us. The vendor has routine user group...
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Product
We wanted to do physician compensation in the solution, but the solution really wasn't doing that...
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Loyalty, Product
The product has a benchmarking tool that we use. Our data feeds there, but there is just a lack of...
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Culture, Value
I feel like the vendor has been pretty generous in terms of pricing. We get a bucket of hours with...
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Product
The product is pretty easy to use. The costing tool is pretty intuitive. The reports took me a...
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Culture, Loyalty
A while ago, we did look at other options when we went to renew our contract with Strata Decision...
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Relationship, Value
The vendor rolled out some extra things that we weren't able to get much out of. But Strata Decision...
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Loyalty
Strata Decision Technology has a lot of changes coming up for us. The integrated analytics and...
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Relationship, Product
We really don't have a lot of severe hiccups with the product. Every now and then, data won't feed...
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Loyalty, Value
The system has changed a lot since we implemented it. We are looking at doing activity costing. That...
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Operations
The original training that we got from Strata Decision Technology was very complicated. Even my...
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Relationship, Operations
Once the vendor implements the system, they assign us an optimization team member and an experienced...
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Operations
The optimization team at Strata Decision Technology is not doing so great. When they send us a...
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Relationship
Strata Decision Technology offers the most sophisticated technology and has the most in terms of...
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Loyalty, Product
The dashboard in the system is not very flexible. For a few years, the vendor has been telling us...
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Product, Product
Sometimes the solution is really slow in terms of performance. We have experienced issues with...
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Operations, Value
There have been a couple of times when the vendor has charged us for making fixes to the solution...
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Operations
The implementation team from Strata Decision Technology was great. But there have been things that...
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Operations, Product
We push Strata Decision Technology, and it takes longer than desired for us to get through some...
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Product
StrataJazz Decision Support is very intuitive. It is very easy to pull data out of it and understand...
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Product
On the cost accounting side, StrataJazz Decision Support is probably meeting our needs. It is...
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Loyalty, Relationship, Product
The foundation that StrataJazz Decision Support sits on potentially could have been better able to...
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Relationship, Product
Strata Decision Technology has always been a good partner. I cannot fault them in any way, shape, or...
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Loyalty
It seems like Strata Decision Technology is buying up a lot of the competitors we would have gone to...
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Relationship
The support on the decision support side is very delayed when we put in a support ticket. I'm pretty...
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Relationship
Strata Decision Technology does a good job of upgrading the system and giving us enhancements. They...
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Operations
StrataJazz Decision Support is a good system, and the managers and directors are very helpful. I can...
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Culture, Relationship
The way that Strata Decision Technology handles support problems has been a strength. Once we put a...
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Relationship
It would be nice if we could have a dedicated consultant for our hospital network who is familiar...
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Culture
The vendor is unable to advance the product as fast as they told us they would.
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Operations
I don't believe the vendor’s training is geared much toward how the client is going to use the...
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Product
The vendor’s ability to do QA on the code that they put out is extremely low. My team will often...
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Relationship
The vendor is not proactive. We tell them of problems, they ask us for more information, we ask them...
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Product
From a technical point of view, StrataJazz Decision Support is excellent. It is a very easy piece of...
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Relationship
The only concern I have with Strata Decision Technology is that they purchased a competitor a few...
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Relationship, Product
From my experience with Strata Decision Technology, I have found that they don't keep the user base...
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Culture, Value
The only time we don't get charged is when we have already initiated something, like a report or a...
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Relationship, Operations
Over the last few years, Strata Decision Technology’s upgrade process and implementation process...
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Operations
I have gone through a couple of different training courses with Strata Decision Technology. The...
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Operations, Product
There is a ton of information within the system that can be utilized. The system has wonderful...
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Loyalty, Product
We currently use StrataJazz Decision Support for several different things, but we primarily use the...
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Loyalty, Product
We are evaluating other BI solutions to help supplement some of the deficiencies of StrataJazz...
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Culture, Value
Our experience with Strata Decision Technology recently has involved more charges for some of the...
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Relationship, Operations
Strata Decision Technology’s consultants are easy to work with, and from a relationship standpoint,...
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Relationship
I enjoy the people at Strata Decision Technology. We deal with the product managers responsible for...
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Value
The cost accounting functionality is why we continue to use StrataJazz Decision Support today...
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Culture, Product
The vendor has kept all their promises. They have made a lot of improvements to the functionality...
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Loyalty, Relationship
I met with Strata Decision Technology's support team to talk about building fee schedules and rate...
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Culture, Product
I like the functionality and flexibility of the contract-building tool. We are able to audit and...
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Culture, Operations
When we implemented StrataJazz Decision Support, Strata Decision Technology was in and out and did...
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Operations
I don't like the training that Strata Decision Technology provides. That is why I give it a lower...
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Product
There are things that StrataJazz Decision Support can't do. It works for the most part. It is far...
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Relationship
If we have a problem, Strata Decision Technology’s support team helps us. And StrataJazz Decision...
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Product
I couldn't tell someone who Strata Decision Technology’s CEO is today, whereas I could have done...
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Value
StrataJazz Decision Support is expensive, but the vendor does provide what they say they will. I...
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Relationship, Operations
We have regular check-in calls with Strata Decision Technology just to let the vendor know of any...
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Relationship, Product
We have seen a few of the vendor’s recent monthly upgrades break something. The vendor is changing...
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Operations
We haven't had to have a lot of training, but when the vendor installs a new functionality, they do...
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Culture, Product
When we bought the product, there were certain things that the vendor promised, but certain...
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Relationship
Strata Decision Technology has an idea center where users can list things that they want the vendor...
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Relationship
The vendor recently started a client-support management call which gives us a different level of...
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Relationship, Operations
Ever since we started working with Strata Decision Technology, we have had a really good...
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Culture
When we were looking at different software solutions, Strata Decision Technology told us that their...
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Operations
The vendor’s initial training was excellent. If we seek out ongoing training, the vendor is happy to...
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Operations
One reason we really like the product is that it is very user friendly, especially for unskilled end...
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Relationship
Strata Decision Technology does a really good job of listening to their clients for enhancements or...
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Relationship, Product
There haven't been a lot of changes or new modules from Strata Decision Technology. They were...
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Relationship
The vendor’s support people do a great job. They reach out to us to tell us what they want to do and...
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Product, Value
We really use every module we have very effectively, and the vendor helps us make better decisions...
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Product, Value
The tool works very nicely, but organizationally, if people don't have the resources behind it for...
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Product
Overall, StrataJazz Decision Support is a good product. The reporting is really easy, and the tool...
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Product
The vendor’s contract-management system has some really cool perks, but the repetitiveness of the...
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Product
We have multiple fee schedules that happen, such as a drug update where we could have multiple...
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Product
StrataJazz Decision Support is nuanced for us because there is the decision support module, but the...
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Value
The selling point of the tool is that people can save millions of dollars, but the tool is not...
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Product
StrataJazz Decision Support provides the majority of what we need, but it is missing a very key...
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Product
Anybody can open StrataJazz Decision Support and navigate around it, but we are very limited in our...
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Loyalty, Relationship
We have had conversations with Strata Decision Technology, and they are working to solve a lot of...
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Culture, Product
We would tell friends or peers considering StrataJazz Decision Support that they have to look at...
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Product
Using StrataJazz Decision Support has gone pretty well. It is pretty self-explanatory. The product...
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Product
One of our frustrations is the data load of the module. If something messes up, then reloading...
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Relationship, Operations
The vendor could be more appropriate with the timelines. Many times, they have a generic timeline...
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Culture, Value
In the end, the vendor avoids nickel-and-diming. But it sometimes takes some discussion to get...
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Product, Value
Strata Decision Technology has been very integral to our recent conversations around services that...
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Loyalty, Product
StrataJazz Decision Support took our service-line reporting from an almost 12-month lag to much less...
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Relationship, Operations
The vendor has been supportive with all the modules that we have implemented. They are really good...
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Relationship
I would love to see improvements with the vendor’s technical support. If we have a question or...
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Product
We like the ease of running reports in StrataJazz Decision Support. The system is like a pivot...
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Culture, Relationship
In general, if we open a ticket, there is always somebody from Strata Decision Technology that...
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Product
All of the reports that we receive have to be exported to Excel. There isn't a process set up to...
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Operations, Product
We are able to set up reports and the dashboard in StrataJazz Decision Support, but we cannot send a...
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Value
As far as the costing goes, Strata Decision Technology has improved since we first started with...
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Relationship
Some of the changes that Strata Decision Technology has made have taken a few years to be delivered....
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Culture, Value
Strata Decision Technology is always trying to sell us other solutions. They have their budgeting...
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Loyalty
We recently performed an RFP, and Strata Decision Technology was still the most sophisticated vendor...
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Operations
I like Strata Decision Technology's model. They have really good, smart, and helpful people....
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Operations
I don't love Strata Decision Technology's training. It feels like an enhanced demonstration in terms...
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Product
We have certain arrangements with payers, and we would like a more refined way to allocate payments...
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Product
The system is really flexible in its reporting and the way it is set up to allocate costs. There are...
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Culture, Product
The system is pretty broad. It encompasses contract analytics. We don't use those much, but users...
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Product
I love StrataJazz Decision Support. I think it is great. If someone is an analyst, then StrataJazz...
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Product
The problems with overnight cube processing in StrataJazz Decision Support are a pain, but those...
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Relationship
I have yet to have an issue that Strata Decision Technology hasn't eventually solved. We often don’t...
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Loyalty
Strata Decision Technology was going to force us to move to a new platform, but then they decided to...
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