StrataJazz Decision Support Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Loyalty

Right now, we are having some problems with the StrataJazz Decision Support system being slow, and...

Jun 2024
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Manager

Loyalty, Product

We do successfully get through contract negotiations using StrataJazz Decision Support. That is our...

Jun 2024
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Manager

Relationship

We do a lot of support via email with Strata Decision Technology, and they do meet with us on...

Jun 2024
||
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Manager

Relationship, Operations

Strata Decision Technology has a really good idea center for the clients where we can log things...

Jun 2024
||
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Manager

Culture

There are definitely things that Strata Decision Technology sold us on when we went with StrataJazz...

Jun 2024
||
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Manager

Operations

Strata Decision Technology has done a good job with training. Some of the training is the user...

Jun 2024
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Manager

Culture, Product

StrataJazz Decision Support is not a horrible tool to use, but there are things we would like to see...

Jun 2024
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Manager

Loyalty, Relationship, Operations, Product

When there is a patch, Strata Decision Technology doesn’t let us know or give us a choice to roll it...

Jun 2024
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Manager

Culture, Value

The strategic pricing module is very much a complementary tool to the contract analytics, and it...

Jun 2024
||
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Analyst/Coordinator

Product

StrataJazz Decision Support is great for contract negotiations, writing, and modeling. It is...

Jun 2024
||
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Analyst/Coordinator

Relationship

Stata Decision Technology’s service team has been great. Their service department is really great at...

Jun 2024
||
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Analyst/Coordinator

Loyalty, Product

Strata Decision Technology is really making some progress as far as the overall look of StrataJazz...

Jun 2024
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Director

Relationship

The support team might have a lot of turnover, so sometimes we will get someone who is really new to...

Jun 2024
||
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Director

Relationship

Strata Decision Technology could improve the turnover and the overall support. They moved us to an...

Jun 2024
||
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Director

Relationship

As far as the availability of costing methodologies goes, Strata Decision Technology is doing great....

Jun 2024
||
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Director

Value

Strata Decision Technology is definitely growing. They have ranked number one in cost for a few...

Jun 2024
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Director

Loyalty, Relationship

In terms of cost accounting model maturity, the manager and director assigned to us from Strata...

Jun 2024
||
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Director

Product, Value

We appreciate the L7 levels for costing and the decision support module. We have optimized our...

May 2024
||
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CFO

Culture, Relationship

Strata Decision Technology keeps all of their promises. They are sometimes a little slow, but that...

May 2024
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CFO

Culture, Product

We do a lot of joint ventures, and depending on whose books a joint venture is in, there is only so...

May 2024
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CFO

Product

Strata Decision Technology has many hospitals in their network, and they should be benchmarking one...

May 2024
||
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CFO

Relationship

The vendor's support has been very good. I think the vendor's people are regularly in the system...

May 2024
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Director

Product

The hardest part for us is just the development of the reports. The vendor's report writer is not...

Apr 2024
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Director

Value

In the vendor’s new structure since the Syntellis merger, they are charging for every little thing...

Apr 2024
||
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Manager

Relationship, Operations

Strata Decision Technology does regular webinars where they talk about different topics within the...

Apr 2024
||
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Manager

Loyalty

There is a process in StrataJazz Decision Support where we export data used by other areas, and we...

Apr 2024
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Manager

Product

There is more functionality in StrataJazz Decision Support than we can use. There is time-based cost...

Apr 2024
||
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Manager

Relationship

The people at Strata Decision Technology are available, but it seems like they are a little less...

Apr 2024
||
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Manager

Operations

I wouldn't say Strata Decision Technology has broken any promises, but the implementation could have...

Apr 2024
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Manager

Product

Our former product was not very user friendly with a lot of the monthly processes we needed....

Apr 2024
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Manager

Operations

I would have preferred more hands-on training during the implementation process. Everything with...

Apr 2024
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Manager

Operations

The vendor’s training was never great, even the reporting training. The reporting training was so...

Apr 2024
||
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Manager

Product

Compared to how things were processed in our old tool, StrataJazz Decision Support is a lot more...

Apr 2024
||
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Manager

Relationship

When it comes to integration, we don’t always get quick responses from Strata Decision Technology....

Apr 2024
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Manager

Loyalty

I feel like the product is going to meet all our needs, but we are still working through things that...

Apr 2024
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Manager

Relationship

Strata Decision Technology responds when we put in a ticket. We normally get a response within a...

Apr 2024
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Manager

Loyalty

Our satisfaction with Strata Decision Technology will go up if we get consistent help from them to...

Apr 2024
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Analyst/Coordinator

Culture, Value

Every time we ask for something from Strata Decision Technology, there is a discussion about...

Apr 2024
||
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Analyst/Coordinator

Operations

Strata Decision Technology has regular seminars, but they change the functionality of their product...

Apr 2024
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Analyst/Coordinator

Relationship

Strata Decision Technology usually tells us when there is a problem in StrataJazz Decision Support,...

Apr 2024
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Analyst/Coordinator

Relationship

StrataJazz Decision Support is a hosted service. A lot of it is a black box, and we are pretty much...

Apr 2024
||
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Director

Relationship, Product

We often have challenges with automation data-integration failures that are, most of the time, not...

Apr 2024
||
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Director

Relationship

We have a great Strata Decision Technology account manager. We have had some turnover in that role,...

Apr 2024
||
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Director

Culture, Relationship, Product

I would like Strata Decision Technology to enhance the number of service-line definitions because we...

Apr 2024
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Director

Product, Value

StrataJazz Decision Support has a ton of strengths. The tool is innovative. It allows us to get down...

Apr 2024
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Director

Relationship

When we get somebody from Strata Decision Technology's support team on a call, they are usually...

Apr 2024
||
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Director

Relationship

We have worked with some of the same people at Strata Decision Technology for a while, so not...

Feb 2024
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Director

Operations

Ongoing training is an area where the vendor doesn't shine. The vendor provided us with training...

Feb 2024
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Director

Product

Getting people the right access without giving them the access to accidentally create results that...

Feb 2024
||
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Director

Relationship

We have run into challenges with reports and functionality that we have had to work through with the...

Feb 2024
||
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Director

Loyalty

When we were deciding on a decision support platform, we looked at another vendor's system that was...

Feb 2024
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Analyst/Coordinator

Product

StrataJazz Decision Support does a good job with data analysis and intake of data. The output of...

Feb 2024
||
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Analyst/Coordinator

Relationship

The support from Strata Decision Technology that I have received has been very good. If we have...

Feb 2024
||
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Analyst/Coordinator

Relationship

Strata Decision Technology could give us a little more help with developing custom reports when we...

Feb 2024
||
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Director

Operations, Product

My struggle with StrataJazz Decision Support is getting our leaders to log in to the system. They...

Dec 2023
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Director

Relationship

The vendor’s support is excellent. We have often opened tickets, and Strata Decision Technology is...

Dec 2023
||
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Director

Relationship

The vendor provides us with monthly updates that will fix anything that has been identified as an...

Dec 2023
||
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Director

Relationship

Recently, the vendor’s executive team got involved and helped us resolve an issue that we were about...

Dec 2023
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Director

Loyalty, Product

There is a slight gap in StrataJazz Decision Support with our ability to make what I would call...

Dec 2023
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CIO

Operations

Typically, Strata Decision Technology comes in during implementations and tells the IT team that...

Dec 2023
||
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Manager

Loyalty

The reporting is changing to a new platform, and that means we need to rewrite every report in a...

Dec 2023
||
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Manager

Operations

We had a setback from Strata Decision Technology during our implementation that we had to reconcile....

Dec 2023
||
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Manager

Product

The biggest strength of StrataJazz Decision Support is that the costing module is really strong, and...

Dec 2023
||
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Manager

Product

We are really comfortable with StrataJazz Decision Support, and it is accurate. There are not a lot...

Dec 2023
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Manager

Operations

During the implementation, we set things up separately for different entities, so we had different...

Dec 2023
||
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Manager

Operations

Strata Decision Technology trained us in silos, so we have different staff, and they all were...

Dec 2023
||
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Manager

Relationship

Strata Decision Technology was really good at being proactive, especially in terms of COVID-19. They...

Dec 2023
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Analyst/Coordinator

Relationship

When we put a ticket in with the vendor, one support person might be great, but a few people don't...

Nov 2023
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Analyst/Coordinator

Operations

The vendor’s implementation team did such a good job of getting us up and running that there weren't...

Nov 2023
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Director

Value

Strata Decision Technology’s support team is really fantastic. I really do not have complaints about...

Nov 2023
||
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Director

Loyalty

Something that has thrown up a red flag is that the vendor is growing quite a bit and has either...

Nov 2023
||
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Director

Culture, Product

Products always work great in an environment where there is limited data, like when the vendor is...

Nov 2023
||
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Director

Operations, Product

StrataJazz Decision Support's integration with our EMR is fantastic in terms of how we get data in...

Nov 2023
||
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Director

Relationship

Strata Decision Technology is doing a lot of product development and rolling out enhancements...

Nov 2023
||
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Director

Product

In user groups, I see how everybody else who has all of the offerings from Strata Decision...

Nov 2023
||
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Director

Culture

Strata Decision Technology is wonderful. They will do demos to try to sell their products, and they...

Nov 2023
||
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Director

Relationship

When Strata Decision Technology works through something with another client, I don't understand why...

Nov 2023
||
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Analyst/Coordinator

Relationship

StrataJazz Decision Support does what we need it to do, and the vendor is constantly making...

Nov 2023
||
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Analyst/Coordinator

Operations

During the implementation, Strata Decision Technology actually came out in person. We worked...

Nov 2023
||
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Analyst/Coordinator

Product

We can't do some of the things that we thought we could do in StrataJazz Decision Support, but those...

Nov 2023
||
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Director

Value

The big draw that StrataJazz Decision Support has for us is with its cost accounting because there...

Oct 2023
||
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Director

Loyalty, Relationship

I'm very pleased with the software and our relationship with Strata Decision Technology. The quality...

Oct 2023
||
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Director

Loyalty, Product

The vendor attempted to replace a certain aspect of the product, and that was a disaster. They...

Oct 2023
||
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Director

Value

I have never had to open up an engagement letter for net-new consulting work with Strata Decision...

Oct 2023
||
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Director

Operations

We have new training content from the vendor for new modules and for getting our new folks certified...

Oct 2023
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Director

Loyalty, Product

We have so much rich data in the product, and we desire to turn that data into reportable statistics...

Oct 2023
||
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Director

Relationship

The vendor’s support is all provided online or through email. The support structure is highly...

Oct 2023
||
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Director

Relationship

Strata Decision Technology knows who I am, and they know my history. They listen to me. I don't know...

Oct 2023
||
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Director

Relationship

It would be good if we had a contact at Strata Decision Technology who we could touch base with to...

Oct 2023
||
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Director

Product, Value

We challenge the system a lot with what we want to do. We definitely use the system, and we rely on...

Oct 2023
||
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Director

Loyalty, Product

The platform we are on right now is clunky at best. It is hosted on the vendor's physical servers,...

Oct 2023
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Analyst/Coordinator

Operations, Product

Strata Decision Technology always gets StrataJazz Decision Support to do what we need it to do....

Oct 2023
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Analyst/Coordinator

Product, Value

The current product functionality is fantastic. StrataJazz Decision Support gives me the detail I...

Oct 2023
||
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Analyst/Coordinator

Relationship

Strata Decision Technology’s technical support team is fantastic in their speed of response, in...

Oct 2023
||
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Analyst/Coordinator

Loyalty

There are a couple of hours when we are held up because the system is still processing, but a new...

Oct 2023
||
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Analyst/Coordinator

Relationship

If someone were on the fence about going with Strata Decision Technology, I would say that they...

Oct 2023
||
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Analyst/Coordinator

Loyalty

We are going to make some organizational changes, and there was a discussion of moving away from...

Oct 2023
||
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Analyst/Coordinator

Relationship

I don't know that Strata Decision Technology goes out on a limb to make promises that they could...

Oct 2023
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Analyst/Coordinator

Product

We do a lot of data dumps to send data to organizations that want some details. And we have to be...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

The vendor has something called the Idea Center where we can give them ideas for ways to enhance the...

Oct 2023
||
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Analyst/Coordinator

Product

There are just a lot of glitches all the time in StrataJazz Decision Support, and it seems like...

Oct 2023
||
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Analyst/Coordinator

Relationship

We have an executive contact at Strata Decision Technology, and it seems like they are giving...

Oct 2023
||
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Analyst/Coordinator

Loyalty, Relationship

The vendor is working really hard on a new integrated analytics system, and while I think there is...

Oct 2023
||
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Analyst/Coordinator

Product, Value

I love the product. When it works as designed, it is such a good system for decision support. We...

Oct 2023
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Analyst/Coordinator

Relationship

The best part of the product is that it enables us to research stuff. If something doesn't look...

Oct 2023
||
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Analyst/Coordinator

Relationship

Strata Decision Technology’s employee turnover is very high, so when we put in tickets for issues,...

Oct 2023
||
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Analyst/Coordinator

Relationship, Operations, Value

It seems like anytime we reach out to the vendor for support or ask for things, they say they will...

Oct 2023
||
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Analyst/Coordinator

Relationship, Operations

The vendor does a really good job of getting other users into our network. There are a lot of...

Oct 2023
||
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Analyst/Coordinator

Relationship

The support people that we work with when we have to put in a ticket or ask a question are very...

Oct 2023
||
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Analyst/Coordinator

Relationship, Operations

I can't think of anything that the vendor hasn’t delivered for us. The vendor has routine user group...

Oct 2023
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Analyst/Coordinator

Product

We wanted to do physician compensation in the solution, but the solution really wasn't doing that...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

The product has a benchmarking tool that we use. Our data feeds there, but there is just a lack of...

Oct 2023
||
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Analyst/Coordinator

Culture, Value

I feel like the vendor has been pretty generous in terms of pricing. We get a bucket of hours with...

Oct 2023
||
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Analyst/Coordinator

Product

The product is pretty easy to use. The costing tool is pretty intuitive. The reports took me a...

Oct 2023
||
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Analyst/Coordinator

Culture, Loyalty

A while ago, we did look at other options when we went to renew our contract with Strata Decision...

Oct 2023
||
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Analyst/Coordinator

Relationship, Value

The vendor rolled out some extra things that we weren't able to get much out of. But Strata Decision...

Oct 2023
||
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Analyst/Coordinator

Loyalty

Strata Decision Technology has a lot of changes coming up for us. The integrated analytics and...

Oct 2023
||
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Analyst/Coordinator

Relationship, Product

We really don't have a lot of severe hiccups with the product. Every now and then, data won't feed...

Oct 2023
||
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Analyst/Coordinator

Loyalty, Product

We are considering vendors who provide cost accounting. One vendor showed us a demo, and they told...

Oct 2023
||
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Director

Loyalty, Value

The system has changed a lot since we implemented it. We are looking at doing activity costing. That...

Oct 2023
||
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Director

Operations

The original training that we got from Strata Decision Technology was very complicated. Even my...

Oct 2023
||
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Director

Relationship, Operations

Once the vendor implements the system, they assign us an optimization team member and an experienced...

Sep 2023
||
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Director

Operations

The optimization team at Strata Decision Technology is not doing so great. When they send us a...

Sep 2023
||
(0)
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Director

Relationship

Strata Decision Technology offers the most sophisticated technology and has the most in terms of...

Sep 2023
||
(0)
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Director

Loyalty, Product

The dashboard in the system is not very flexible. For a few years, the vendor has been telling us...

Sep 2023
||
(0)
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Director

Product, Product

Sometimes the solution is really slow in terms of performance. We have experienced issues with...

Sep 2023
||
(0)
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Director

Operations, Value

There have been a couple of times when the vendor has charged us for making fixes to the solution...

Sep 2023
||
(0)
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Director

Operations

The implementation team from Strata Decision Technology was great. But there have been things that...

Sep 2023
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(0)
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Director

Operations, Product

We push Strata Decision Technology, and it takes longer than desired for us to get through some...

Sep 2023
||
(0)
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Director

Product

StrataJazz Decision Support is very intuitive. It is very easy to pull data out of it and understand...

Sep 2023
||
(0)
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Director

Product

On the cost accounting side, StrataJazz Decision Support is probably meeting our needs. It is...

Sep 2023
||
(0)
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Director

Loyalty, Relationship, Product

The foundation that StrataJazz Decision Support sits on potentially could have been better able to...

Sep 2023
||
(0)
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Director

Relationship, Product

Strata Decision Technology has always been a good partner. I cannot fault them in any way, shape, or...

Sep 2023
||
(0)
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Director

Loyalty

It seems like Strata Decision Technology is buying up a lot of the competitors we would have gone to...

Sep 2023
||
(0)
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Director

Relationship

The support on the decision support side is very delayed when we put in a support ticket. I'm pretty...

Sep 2023
||
(0)
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Director

Relationship

Strata Decision Technology does a good job of upgrading the system and giving us enhancements. They...

Sep 2023
||
(0)
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Director

Operations

StrataJazz Decision Support is a good system, and the managers and directors are very helpful. I can...

Sep 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

The way that Strata Decision Technology handles support problems has been a strength. Once we put a...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

It would be nice if we could have a dedicated consultant for our hospital network who is familiar...

Sep 2023
||
(0)
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Director

Culture

The vendor is unable to advance the product as fast as they told us they would.

Sep 2023
||
(0)
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Director

Operations

I don't believe the vendor’s training is geared much toward how the client is going to use the...

Sep 2023
||
(0)
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Director

Product

The vendor’s ability to do QA on the code that they put out is extremely low. My team will often...

Sep 2023
||
(0)
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Director

Relationship

The vendor is not proactive. We tell them of problems, they ask us for more information, we ask them...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

From a technical point of view, StrataJazz Decision Support is excellent. It is a very easy piece of...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

The only concern I have with Strata Decision Technology is that they purchased a competitor a few...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

From my experience with Strata Decision Technology, I have found that they don't keep the user base...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Value

The only time we don't get charged is when we have already initiated something, like a report or a...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Over the last few years, Strata Decision Technology’s upgrade process and implementation process...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

I have gone through a couple of different training courses with Strata Decision Technology. The...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

There is a ton of information within the system that can be utilized. The system has wonderful...

Aug 2023
||
(0)
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Manager

Loyalty, Product

We currently use StrataJazz Decision Support for several different things, but we primarily use the...

Aug 2023
||
(0)
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Manager

Loyalty, Product

We are evaluating other BI solutions to help supplement some of the deficiencies of StrataJazz...

Aug 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

Our experience with Strata Decision Technology recently has involved more charges for some of the...

Aug 2023
||
(0)
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Manager

Relationship, Operations

Strata Decision Technology’s consultants are easy to work with, and from a relationship standpoint,...

Aug 2023
||
(0)
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Manager

Relationship

I enjoy the people at Strata Decision Technology. We deal with the product managers responsible for...

Aug 2023
||
(0)
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Manager

Value

The cost accounting functionality is why we continue to use StrataJazz Decision Support today...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Product

The vendor has kept all their promises. They have made a lot of improvements to the functionality...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I met with Strata Decision Technology's support team to talk about building fee schedules and rate...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Product

I like the functionality and flexibility of the contract-building tool. We are able to audit and...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Operations

When we implemented StrataJazz Decision Support, Strata Decision Technology was in and out and did...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

I don't like the training that Strata Decision Technology provides. That is why I give it a lower...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

There are things that StrataJazz Decision Support can't do. It works for the most part. It is far...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

If we have a problem, Strata Decision Technology’s support team helps us. And StrataJazz Decision...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

I couldn't tell someone who Strata Decision Technology’s CEO is today, whereas I could have done...

Aug 2023
||
(0)
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VP/Other Executive

Value

StrataJazz Decision Support is expensive, but the vendor does provide what they say they will. I...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

We have regular check-in calls with Strata Decision Technology just to let the vendor know of any...

Aug 2023
||
(0)
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Manager

Relationship, Product

We have seen a few of the vendor’s recent monthly upgrades break something. The vendor is changing...

Jul 2023
||
(0)
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Manager

Operations

We haven't had to have a lot of training, but when the vendor installs a new functionality, they do...

Jul 2023
||
(0)
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Manager

Culture, Product

When we bought the product, there were certain things that the vendor promised, but certain...

Jul 2023
||
(0)
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Manager

Relationship

Strata Decision Technology has an idea center where users can list things that they want the vendor...

Jul 2023
||
(0)
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Manager

Relationship

The vendor recently started a client-support management call which gives us a different level of...

Jul 2023
||
(0)
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Director

Relationship, Operations

Ever since we started working with Strata Decision Technology, we have had a really good...

Jul 2023
||
(0)
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Director

Culture

When we were looking at different software solutions, Strata Decision Technology told us that their...

Jul 2023
||
(0)
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Director

Operations

The vendor’s initial training was excellent. If we seek out ongoing training, the vendor is happy to...

Jul 2023
||
(0)
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Director

Operations

One reason we really like the product is that it is very user friendly, especially for unskilled end...

Jul 2023
||
(0)
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Director

Relationship

Strata Decision Technology does a really good job of listening to their clients for enhancements or...

Jul 2023
||
(0)
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Director

Relationship, Product

There haven't been a lot of changes or new modules from Strata Decision Technology. They were...

Jul 2023
||
(0)
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Director

Relationship

The vendor’s support people do a great job. They reach out to us to tell us what they want to do and...

Jul 2023
||
(0)
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 or  to see details.

Director

Product, Value

We really use every module we have very effectively, and the vendor helps us make better decisions...

Jul 2023
||
(0)
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Director

Product, Value

The tool works very nicely, but organizationally, if people don't have the resources behind it for...

Jul 2023
||
(0)
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Manager

Product

Overall, StrataJazz Decision Support is a good product. The reporting is really easy, and the tool...

Jul 2023
||
(0)
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Manager

Product

The vendor’s contract-management system has some really cool perks, but the repetitiveness of the...

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

We have multiple fee schedules that happen, such as a drug update where we could have multiple...

Jul 2023
||
(0)
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VP/Other Executive

Product

StrataJazz Decision Support is nuanced for us because there is the decision support module, but the...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Value

The selling point of the tool is that people can save millions of dollars, but the tool is not...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

StrataJazz Decision Support provides the majority of what we need, but it is missing a very key...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

Anybody can open StrataJazz Decision Support and navigate around it, but we are very limited in our...

Jul 2023
||
(0)
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