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StrataJazz Decision Support Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

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User Commentary

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Manager

The vendor has great ongoing product development and investment. We're happy customers.

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

Our previous vendor's reporting tool is more powerful than StrataJazz Decision Support in running...

Comment Tone Negative
Pillars Loyalty, Product
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Analyst/Coordinator

We had an issue with exporting. In a single report workbook, we could have a few tabs, but we...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

Something cool that our old system did that Strata Decision Technology could improve on was let us...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

A differentiator for Strata Decision Technology compared to our last vendor is support. Our cost...

Comment Tone Positive
Pillars Operations, Value
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Analyst/Coordinator

The way the system integrates with our EHR is done well because we're able to do automatic data...

Comment Tone Positive
Pillars Operations, Product
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Analyst/Coordinator

Something that we enjoy in StrataJazz Decision Support compared to our old system is that the...

Comment Tone Positive
Pillars Loyalty, Product
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Analyst/Coordinator

In terms of cost, StrataJazz Decision Support is much more affordable and has more capabilities than...

Comment Tone Positive
Pillars Loyalty, Value
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Analyst/Coordinator

Overall, the implementation of StrataJazz Decision Support was pretty positive. There were a couple...

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

With the data integration side of things, the training was so quick and high level, and it was...

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

We are supposed to have a dedicated account manager, but we haven't really heard from that person....

Comment Tone Negative
Pillars Loyalty, Relationship
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Director

StrataJazz Decision Support is definitely not without its frustrations. Organizationally, we were...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I like StrataJazz Decision Support. The bulk of our emphasis has been on the costing module in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Strata Decision Technology is really bad about nickel-and-diming us on stuff. They give us an...

Comment Tone Negative
Pillars Culture, Value
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Director

I feel like we implemented StrataJazz Decision Support in spite of Strata Decision Technology; we...

Comment Tone Negative
Pillars Operations
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Director

I really like StrataJazz Decision Support; I really dislike the people aspect, like the training and...

Comment Tone Negative
Pillars Relationship
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Director

I know some clients can use data integration, and the vendor was teaching people how to use it, but...

Comment Tone Negative
Pillars Operations, Product
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Director

We can tell StrataJazz Decision Support is really two platforms: the old legacy platform and the new...

Comment Tone Positive
Pillars Loyalty, Product
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Director

A big drawback to StrataJazz Decision Support that we were quite baffled about when we were going...

Comment Tone Negative
Pillars Operations, Product
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Director

We paid for advisory services from the vendor, and those services were basically help with our...

Comment Tone Negative
Pillars Operations
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CFO

We use the product a lot. I think it's very flexible. We can report on just about anything. The...

Comment Tone Positive
Pillars Product
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CFO

The vendor is very collaborative and transparent. We know what their plans are for their products....

Comment Tone Positive
Pillars Culture, Relationship
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Director

Most of what integrates historically into the application is coming directly from our revenue cycle...

Comment Tone Positive
Pillars Loyalty, Product
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Director

We really enjoy our experience with the application. We've been using it for a while now. It just...

Comment Tone Positive
Pillars Relationship, Product
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Director

Strata Decision Technology is more innovative and focused on development on the financial planning...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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Director

I don't know whether there's anything better than StrataJazz Decision Support right now or whether...

Comment Tone Positive
Pillars Loyalty
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Director

Strata Decision Support's support is frustrating. They have tried to improve their support over...

Comment Tone Negative
Pillars Relationship
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Manager

The vendor's support is a mixed bag. The ease of putting in a ticket is great. Then it just depends...

Comment Tone Negative
Pillars Relationship
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Director

Strata Decision Technology had pretty robust online training. We could go out and pretty much learn...

Comment Tone Positive
Pillars Operations
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Director

With StrataJazz Decision Support, we are experiencing some challenges here with conversion from one...

Comment Tone Positive
Pillars Value
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Director

Our partnership with Strata Decision Technology has been positive. We have an experienced manager...

Comment Tone Positive
Pillars Relationship
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Director

I like the access to information that we have in StrataJazz Decision Support. We're really just...

Comment Tone Positive
Pillars Product, Value
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Director

The main thing Strata Decision Technology can improve is visualization capabilities. With the...

Comment Tone Negative
Pillars Loyalty, Product
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Director

Strata Decision Technology has continued to improve their system a lot. There were a lot of things...

Comment Tone Positive
Pillars Relationship, Product
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Director

Strata Decision Technology has something called Strata Academy, so there are a lot of online...

Comment Tone Positive
Pillars Operations
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Director

Most of the people at Strata Decision Technology are very nice and responsive. I would say 95% of...

Comment Tone Positive
Pillars Relationship
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Director

Previously, if we wanted to load something, we had to contact Strata Decision Technology, and they...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
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Director

We get a certain number of anniversary days that we can use for any improvements, enhancements, or...

Comment Tone Positive
Pillars Value
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Director

Strata Decision Technology populates some estimated costs for the most current quarter, but there...

Comment Tone Negative
Pillars Culture, Value
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Director

Strata Decision Technology could make everything a little better, like the solution capabilities and...

Comment Tone Negative
Pillars Relationship
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Analyst/Coordinator

Strata Decision Technology has switched the system over to be an integrated analytics platform...

Comment Tone Positive
Pillars Loyalty, Product
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Analyst/Coordinator

I'd always like StrataJazz Decision Support to be a little bit cheaper than it is.

Comment Tone Negative
Pillars Value
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Analyst/Coordinator

StrataJazz Decision Support gives us the capabilities to dig into the data and look at it in all...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

StrataJazz Decision Support definitely meets our needs, and the vendor continuously evolves the...

Comment Tone Positive
Pillars Relationship, Product
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Analyst/Coordinator

There's a bunch of training within the tool. We can do a bunch of online trainings independently,...

Comment Tone Positive
Pillars Operations
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Analyst/Coordinator

Strata Decision Technology's support has been a little slower than it used to be, as far as the...

Comment Tone Negative
Pillars Relationship
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VP/Other Executive

StrataJazz Decision Support provides us the ability to do budgeting, forecasting, and unit cost...

Comment Tone Positive
Pillars Loyalty, Product
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VP/Other Executive

Strata Decision Technology does show promise in the ways that they're trying to develop. They've...

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

I think Strata Decision Technology needs to open up their architecture a little bit and implement...

Comment Tone Negative
Pillars Product
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VP/Other Executive

Strata Decision Technology does take our feedback, and they are honest with us about particular...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

Generally, when we train on StrataJazz Decision Support, we're training in small groups, and so we...

Comment Tone Negative
Pillars Operations
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Manager

StrataJazz Decision Support is definitely better than our prior product, and I don’t know of a...

Comment Tone Positive
Pillars Product, Value
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Manager

Our partnership with Strata Decision Technology is pretty good because we continue to add new...

Comment Tone Positive
Pillars Relationship, Product
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Manager

I would have liked more seasoned people from Strata Decision Technology as a part of the...

Comment Tone Negative
Pillars Operations
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Manager

The initial training for Strata Decision Technology was not great. We struggled with that. We were...

Comment Tone Negative
Pillars Operations
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Manager

An initial shock with Strata Decision Technology was that we were told the quickest way to get...

Comment Tone Negative
Pillars Culture, Relationship
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Director

The decision support part of the solution is really good. The downside of the entire solution is how...

Comment Tone Positive
Pillars Product
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Director

We’d like easier dashboard development. Right now, it's a little clunky, and that makes it...

Comment Tone Negative
Pillars Product
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Director

I would like to see more collaboration of data throughout the system. If we put a capital project...

Comment Tone Negative
Pillars Loyalty, Product
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Director

The people from the vendor who support us are very knowledgeable. Not only are they very...

Comment Tone Positive
Pillars Relationship
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Director

I would like to see more versatility with StrataJazz Decision Support, and I think certain areas are...

Comment Tone Negative
Pillars Product
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Manager

We have implemented a couple of modules with StrataJazz Decision Support, so it is definitely here...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I'm only really in StrataJazz Decision Support to look at patient data, so I don't see a lot of the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Strata Decision Technology will tell us how much things are going to cost for bigger projects. But...

Comment Tone Positive
Pillars Culture, Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

Strata Decision Technology keeps pushing the envelope in terms of keeping up with technology and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I haven't had many issues with the system lately, but sometimes, the vendor's support can be a...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

The product has room for some tweaks. Right now, we are dealing with some issues in the product that...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

The vendor has ongoing training available, but we have been with the vendor for so long that we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

It used to take us all day to run our end-of-year costs, but with Strata Decision Technology, we can...

Comment Tone Positive
Pillars Product, Value
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Manager

I haven't interacted with Strata Decision Technology too much, but when they have been on calls,...

Comment Tone Positive
Pillars Relationship
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Manager

I haven't heard anybody complain about Strata Decision Technology's charges, so they seem...

Comment Tone Positive
Pillars Operations, Value
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Manager

We were basically told that we would have to convert to StrataJazz Decision Support. It was an...

Comment Tone Positive
Pillars Product
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Director

StrataJazz Decision Support is not very usable. There is something about it, especially the...

Comment Tone Negative
Pillars Operations
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Director

With Strata Decision Technology, things have been inconsistent. The contract pricing didn’t fully...

Comment Tone Negative
Pillars Culture
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Director

With Strata Decision Technology, we have had a few minor support tickets that have been resolved. I...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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Director

With StrataJazz Decision Support, I would really like a model builder like what we had with our old...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With StrataJazz Decision Support, I’m a bit disappointed that it is not as integrated as it is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With Strata Decision Technology, the training is more like a PowerPoint over Zoom, and honestly,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Strata Decision Technology is the only vendor in town right now. We didn’t consider anyone else...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The costing has been much improved in StrataJazz Decision Support and is clearer in how it is set...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

The outcome we have seen from StrataJazz Decision Support is the expected-reimbursement calculation....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

I don't think StrataJazz Decision Support’s contract management system can adjudicate everything...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

StrataJazz Decision Support is flexible, but that is a barrier. Strata Decision Technology’s...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Analyst/Coordinator

Strata Decision Technology’s executive involvement is not as good as it was when Dan was there. I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Strata Decision Technology has done really well in that they have upgraded their experience for...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

Strata Decision Technology has new stuff coming. It doesn't meet my needs because I don't want to...

Comment Tone Negative
Pillars Loyalty, Operations
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Manager

We have a user group outside of our organization, and we talk about a lot of things. There is always...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

StrataJazz Decision Support is the best product out there. What StrataJazz Decision Support does...

Comment Tone Positive
Pillars Product, Value
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Manager

Where I think Strata Decision Technology lacks is just that they have a ticket world. We have to put...

Comment Tone Negative
Pillars Relationship
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Director

I like StrataJazz Decision Support. It is a really solid product, and the vendor has a really good...

Comment Tone Positive
Pillars Culture, Product
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Director

I don't know of another product that would scale to an organization of our size in terms of decision...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

Overall, Strata Decision Technology's training is pretty good, but we hated the order that they did...

Comment Tone Negative
Pillars Operations
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Director

I don't love Strata Decision Technology's implementation or approach. Those aren't horrible if an...

Comment Tone Negative
Pillars Operations
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Director

There are some modules in the system that we aren't going to use, such as long-range forecasting,...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Director

StrataJazz Decision Support isn't going to develop a certain part of the system anymore. The vendor...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The vendor is trying to make StrataJazz Decision Support easier to use. They recently upgraded the...

Comment Tone Positive
Pillars Relationship, Operations, Product
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Director

I am really happy with the solution. However, over the last few years, Strata Decision Technology...

Comment Tone Negative
Pillars Relationship
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Director

StrataJazz Decision Support is easy to use. We can tell that the vendor has a focus on healthcare...

Comment Tone Positive
Pillars Relationship, Product
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Director

The vendor will tell us when they upgrade the system. We get a monthly upgrade. When the vendor has...

Comment Tone Positive
Pillars Relationship
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Director

The vendor's implementation was exceptional for our first go-around a couple of years ago. The...

Comment Tone Positive
Pillars Operations
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Director

StrataJazz Decision Support isn't as easy to use as some of Strata Decision Technology's other solutions....

Comment Tone Negative
Pillars Operations, Product
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Manager

We have worked with the system for several years, and we appreciate its user-friendly, ad hoc report...

Comment Tone Positive
Pillars Loyalty, Product
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CFO

If I had another option besides StrataJazz Decision Support, I would consider another option. Strata...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CFO

StrataJazz Decision Support is just average. When outsourcing to an expert, we expect things to be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CFO

StrataJazz Decision Support is still very old in that, on the GL side, everything is in hospital...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

To bring external data into the system, the vendor revamped their reporting tool set. It is now much...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

There have been hiccups, but our end users like the system's reporting tool. It is much more...

Comment Tone Positive
Pillars Relationship, Product
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Director

Strata Decision Technology has a great support platform. We can email people. There is also a phone...

Comment Tone Positive
Pillars Relationship
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Director

I won't give the vendor a top score for support because of their responsiveness. If something is a...

Comment Tone Negative
Pillars Relationship
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Director

We receive basic alerts around problems over cost models or data interfaces not loading correctly,...

Comment Tone Negative
Pillars Product
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Director

We have a structured experience manager, so the involvement there is good. Strata Decision...

Comment Tone Positive
Pillars Relationship
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Director

Last year, I rated my satisfaction lower, but Strata Decision Technology has turned around since...

Comment Tone Positive
Pillars Loyalty, Relationship
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Director

Strata Decision Technology definitely has a vision, and that vision involves integration within the...

Comment Tone Positive
Pillars Loyalty, Product
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Director

The biggest barrier that could be made available to us is with the interoperability between Strata...

Comment Tone Negative
Pillars Loyalty, Product
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Director

I would choose StrataJazz Decision Support again for multiple reasons. It has been the Best in KLAS...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The vendor has a mix of hands-on and administered training for implementations. That is good. The...

Comment Tone Positive
Pillars Operations
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Director

I like the vendor's approach with what they call anniversary days. Those are for the annual renewal...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

Over the years, we haven’t gotten nickel-and-dimed for every new entity that we have brought on to...

Comment Tone Positive
Pillars Value
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Manager

It is easy to build and run reports in StrataJazz Decision Support, but some of the more complex...

Comment Tone Negative
Pillars Product
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Manager

We have gone through several enhancements of StrataJazz Decision Support. For example, we changed...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We are involved in user groups where we interact with other hospital networks and discuss how we are...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

I don't see any issues with StrataJazz Decision Support or instances where the whole system is down...

Comment Tone Positive
Pillars Product
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Manager

We ultimately would like to do physician compensation, where we pull physician salaries into our...

Comment Tone Negative
Pillars Product
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Manager

We work with very capable employees at Strata Decision Technology. The support people are...

Comment Tone Positive
Pillars Relationship
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Manager

We really needed faster processing. We are a large network, and we were running into issues with...

Comment Tone Positive
Pillars Product
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Director

Strata Decision Technology avoids charging for every little thing. They give us what they call...

Comment Tone Positive
Pillars Value
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Director

Decision support is tricky because we have a very small group of users. After all, there is so much...

Comment Tone Positive
Pillars Operations, Product
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Director

We have had a bit of a challenge and some delays with people from Strata Decision Technology getting...

Comment Tone Negative
Pillars Relationship
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VP/Other Executive

Training from Strata Decision Technology is generally positive. They usually bring in somebody who...

Comment Tone Positive
Pillars Operations
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VP/Other Executive

StrataJazz Decision Support isn't really driving outcomes as much as we are using it as a tool to...

Comment Tone Negative
Pillars Product
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VP/Other Executive

As a financial decision support system, StrataJazz Decision Support is very positive. It gives us...

Comment Tone Positive
Pillars Product
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VP/Other Executive

StrataJazz Decision Support does what it is purported to do. The solution has a pretty good decision...

Comment Tone Positive
Pillars Product
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VP/Other Executive

I'm not seeing a lot of integration of new AI and automation in StrataJazz Decision Support. It is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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