StrataJazz Decision Support Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Strata Decision Technology has done really well in that they have upgraded their experience for...
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Loyalty, Operations
Strata Decision Technology has new stuff coming. It doesn't meet my needs because I don't want to...
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Loyalty, Product
We have a user group outside of our organization, and we talk about a lot of things. There is always...
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Product, Value
StrataJazz Decision Support is the best product out there. What StrataJazz Decision Support does...
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Relationship
Where I think Strata Decision Technology lacks is just that they have a ticket world. We have to put...
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Culture, Product
I like StrataJazz Decision Support. It is a really solid product, and the vendor has a really good...
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Culture, Value
I don't know of another product that would scale to an organization of our size in terms of decision...
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Operations
Overall, Strata Decision Technology's training is pretty good, but we hated the order that they did...
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Operations
I don't love Strata Decision Technology's implementation or approach. Those aren't horrible if an...
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Culture, Loyalty
There are some modules in the system that we aren't going to use, such as long-range forecasting,...
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Product
StrataJazz Decision Support isn't going to develop a certain part of the system anymore. The vendor...
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Relationship, Operations, Product
The vendor is trying to make StrataJazz Decision Support easier to use. They recently upgraded the...
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Relationship
I am really happy with the solution. However, over the last few years, Strata Decision Technology...
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Relationship, Product
StrataJazz Decision Support is easy to use. We can tell that the vendor has a focus on healthcare...
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Relationship
The vendor will tell us when they upgrade the system. We get a monthly upgrade. When the vendor has...
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Operations
The vendor's implementation was exceptional for our first go-around a couple of years ago. The...
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Operations, Product
StrataJazz Decision Support isn't as easy to use as some of Strata Decision Technology's other solutions....
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Loyalty, Product
We have worked with the system for several years, and we appreciate its user-friendly, ad hoc report...
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Loyalty
If I had another option besides StrataJazz Decision Support, I would consider another option. Strata...
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Product
StrataJazz Decision Support is just average. When outsourcing to an expert, we expect things to be...
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Loyalty, Product
StrataJazz Decision Support is still very old in that, on the GL side, everything is in hospital...
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Loyalty, Product
To bring external data into the system, the vendor revamped their reporting tool set. It is now much...
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Relationship, Product
There have been hiccups, but our end users like the system's reporting tool. It is much more...
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Relationship
Strata Decision Technology has a great support platform. We can email people. There is also a phone...
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Relationship
I won't give the vendor a top score for support because of their responsiveness. If something is a...
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Product
We receive basic alerts around problems over cost models or data interfaces not loading correctly,...
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Relationship
We have a structured experience manager, so the involvement there is good. Strata Decision...
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Loyalty, Relationship
Last year, I rated my satisfaction lower, but Strata Decision Technology has turned around since...
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Loyalty, Product
Strata Decision Technology definitely has a vision, and that vision involves integration within the...
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Loyalty, Product
The biggest barrier that could be made available to us is with the interoperability between Strata...
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Loyalty
I would choose StrataJazz Decision Support again for multiple reasons. It has been the Best in KLAS...
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Operations
The vendor has a mix of hands-on and administered training for implementations. That is good. The...
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Relationship, Operations
I like the vendor's approach with what they call anniversary days. Those are for the annual renewal...
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Value
Over the years, we haven’t gotten nickel-and-dimed for every new entity that we have brought on to...
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Product
It is easy to build and run reports in StrataJazz Decision Support, but some of the more complex...
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Loyalty, Product
We have gone through several enhancements of StrataJazz Decision Support. For example, we changed...
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Relationship, Operations
We are involved in user groups where we interact with other hospital networks and discuss how we are...
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Product
I don't see any issues with StrataJazz Decision Support or instances where the whole system is down...
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Product
We ultimately would like to do physician compensation, where we pull physician salaries into our...
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Relationship
We work with very capable employees at Strata Decision Technology. The support people are...
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Product
We really needed faster processing. We are a large network, and we were running into issues with...
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Value
Strata Decision Technology avoids charging for every little thing. They give us what they call...
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Operations, Product
Decision support is tricky because we have a very small group of users. After all, there is so much...
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Relationship
We have had a bit of a challenge and some delays with people from Strata Decision Technology getting...
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Operations
Training from Strata Decision Technology is generally positive. They usually bring in somebody who...
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Product
StrataJazz Decision Support isn't really driving outcomes as much as we are using it as a tool to...
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Product
As a financial decision support system, StrataJazz Decision Support is very positive. It gives us...
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Product
StrataJazz Decision Support does what it is purported to do. The solution has a pretty good decision...
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Loyalty, Product
I'm not seeing a lot of integration of new AI and automation in StrataJazz Decision Support. It is...
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Culture
When we purchased the product, Strata Decision Technology told us we would be able to load edited...
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Relationship
Strata Decision Technology really tries to support us. They might not always get things right, but I...
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Product
Strata Decision Technology recently released an enhancement, and one part just doesn’t work well....
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Culture, Value
Strata Decision Technology builds anniversary days into the contract to help us be innovative. We...
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Relationship, Product
Strata Decision Technology has a lot of pop-ups in their system as a way to be proactive, but those...
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Relationship
Strata Decision Technology’s help desk seems like it has gone downhill. Sometimes it is fine, but we...
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Operations
Strata Decision Technology’s training is okay. But their help center makes it really hard to find...
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Relationship, Operations, Product
Strata Decision Technology is really busy implementing and doing things. They have their main...
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Loyalty
When we looked at vendors previously, there weren’t a lot of other vendors that did contract...
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Loyalty, Product, Value
The system's bread and butter is cost accounting. We got rid of our contract modeling tool because...
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Culture, Relationship
Strata Decision Technology merged with Syntellis. They have two different teams. There is the old...
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Loyalty, Relationship
Due to the merger between Strata Decision Technology and Syntellis, everything has been different....
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Relationship, Operations
I would like Strata Decision Technology to be able to give us more answers when something goes wrong...
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Relationship, Product
Our facility is different, and I don’t think Strata Decision Technology takes that into account....
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Relationship
Strata Decision Technology consistently downgrades our support items that we consider a higher...
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Product
The biggest strength of the solution is that we have more insight into our margins and what is...
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Product
The way we load data in and get data out of the solution could be better. With the vendor’s...
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Relationship
Strata Decision Technology is always very willing to get on a phone call when we start to utilize...
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Relationship, Product
All software companies face the same challenges. We don't know what tomorrow is going to bring. We...
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Relationship, Product
The upgrades to the system don’t always affect us. The vendor has done their homework. However, we...
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Loyalty, Value
I really focus on costing, but I would buy the product again because the solution had technology...
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Culture, Value
Strata came out with some additional tools and modules, and they are very interesting to us. The...
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Loyalty
I would absolutely recommend StrataJazz Decision Support to any healthcare organization. A lot of...
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Operations
The vendor sends upgrade notes and things like that, but we are not like other organizations. If...
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Loyalty, Relationship
I have very high engagement from leadership at Strata Decision Technology to help us with issues or...
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Product
My team is living on a day-to-day basis, whereas my experience is a bit higher-level, so I'm seeing...
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Value
I’m not paying the vendor dollars, and it doesn’t ever come to the point where we have to write...
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Loyalty
Over the past several years on the costing side, I have seen a very heavy push to Snowflake, and...
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Culture, Relationship
With the question of whether the product works as promoted, the devil is in the details. Strata...
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Loyalty
I don't know whether the product is part of our long-term plans. Three to five years is a long time...
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Operations, Product, Value
We wanted to utilize the time-driven costing capabilities on the professional side of our business....
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Culture, Relationship
When Strata Decision Technology makes a promise, I do believe that they will fulfill that promise. A...
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Loyalty
When we chose StrataJazz Decision Support several years ago, it was a clear front-runner, but after...
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Operations, Product
StrataJazz Decision Support is very easy to use. In the last few years, there have only been a...
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Relationship
We are not sure what caused the issue, but Strata Decision Technology's customer support seems to...
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Culture, Value
Strata Decision Technology keeps their promises, but sometimes we have to push them and hold their...
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Loyalty, Relationship
Strata Decision Technology meets our needs now, and based on their road map, there is a lot of stuff...
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Relationship
When working with Strata Decision Technology, their customer service quality depends on who we get,...
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Product
The system's reporting functionalities are very user friendly. We have dashboards that operations...
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Product
We have had StrataJazz Decision Support for seven years. I don't think the vendor really has...
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Product, Value
We are able to look at lines of business and different services to determine what is making money,...
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Loyalty, Relationship, Product
The vendor is working on allowing us to import benchmark data and things like that.
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Loyalty
We will move to the system's new reporting options soon. The vendor will leave our old reporting...
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Loyalty
We are kind of going to a new product right now. The vendor is offering a new reporting service, and...
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Loyalty, Value
For the last several months, we have connected with other Strata Decision Technology clients, and an...
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Loyalty, Operations
Things are great. The focuses I have are patient reporting and cost accounting, and we have the same...
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Loyalty, Product
The visual-analytics package is probably something we need a little more design in. That may change...
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Loyalty
We picked Strata Decision Technology because they allowed us to have a flexible model with their...
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Loyalty, Relationship
Strata Decision Technology merged with or acquired Axiom, and that has been a bit of a culture...
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Relationship
Each year, we do a project onboarding because there are always improvements. We have relationship...
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Relationship
The vendor's support has gotten better, but we have also learned how to play the support game, and...
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Product
The system's budget software is awesome, and our budget process does really well. That is important...
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Loyalty, Value
We are actually in the process of implementing cost accounting through StrataJazz Decision Support....
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Product
When we are modeling contracts and things like that, the system is super useful because we have our...
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Operations, Product
I have some new users, and there is a bit of a learning curve in StrataJazz Decision Support, but...
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Loyalty, Operations
We are going to have some more user training from Strata Decision Technology, so I think that will...
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Product
There are some business intelligence tools out there that allow someone to send a link to a report...
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Loyalty, Relationship, Product
Strata Decision Technology finally has a better analytics platform. However, it seems like it took...
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Relationship
We can open tickets with Strata Decision Technology, and we always get a canned response saying that...
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Loyalty, Product
One thing we are still looking into is how things will go now that Strata Decision Technology has...
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Culture, Value
There are not a whole lot of charges with Strata Decision Technology. Every year, we have a certain...
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Product
The one thing for me that is a challenge is the number of errors that have to do with data loads...
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Product, Value
Reporting has been fantastic. We have the capability to report on all the dimensions or data that we...
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Product
In our daily process where we get our data from EMR, we send many data fields. There are certain...
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Relationship
On the decision support side of the house, the support is better. Things typically go directly to...
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Product, Value
Our biggest opportunity is with our decision support tool and our costing module. The costing module...
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Product
In terms of the functionality of our day-to-day activities in the system, things have been fine. At...
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Operations
I feel like our implementation process for the system was a little rocky. That is something that...
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Operations, Product
Strata Decision Technology could do a better job with their documentation on how to do things. Even...
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Relationship, Operations
It would have been helpful if the vendor had done a better job of guiding us on the day-one things...
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Relationship
Strata Decision Technology's support people don't talk to us over the phone. We have to submit...
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Relationship
I don't think that Strata Decision Technology is proactive. Sometimes they are, but for the most...
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Value
There is a lot of nickel-and-diming with Strata Decision Technology. We have gone through some...
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Operations
The investment advisor representative training that we received through Strata Academy was...
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Culture
Strata Decision Technology doesn't really tell us about things; they just ask us whether we want...
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Relationship
As soon as something goes wrong, the vendor is the first one to know. That is good. And when we have...
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Culture, Value
Strata Decision Technology charges for every little thing. They didn't use to do that, but they...
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Loyalty
We chose StrataJazz Decision Support because we were trying to minimize the number of different...
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Relationship
We have been assigned a client experience person from Strata Decision Technology. If we have an...
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Relationship, Operations
Strata Decision Technology has user groups and an annual summit where they go over some things. They...
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Relationship
Strata Decision Technology could be a little more consistent with the turnaround times for their...
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Relationship
It is fairly easy for us to escalate things with Strata Decision Technology when we need to. We...
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Loyalty
Strata Decision Technology is going through a process that they are calling integrated analytics...
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Product
We had a period where the processing times with StrataJazz Decision Support were longer than they...
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Value
The vendor will not charge us to answer questions, open tickets, or things like that. However, if we...
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Culture, Value
Strata Decision Technology works with us on charging. They helped us out during a project and...
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Relationship
Strata Decision Technology has a lot of new things they are rolling out, and they listen to all the...
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Relationship
We have a representative at Strata Decision Technology who reaches out to us and offers to do things...
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Loyalty, Product, Value
StrataJazz Decision Support is the best product I have used for cost accounting, and I have used...
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Product
Some of the activity code logic that we are using in this solution isn't functioning. I know that is...
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Relationship, Product
When something like the data integration fails, Strata Decision Technology is usually already on top...
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Relationship
We meet regularly with a contact from Strata Decision Technology. If we have unresolved things, they...
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Value
We weren’t allowed to use some of the time that we had paid for because what we wanted the vendor to...
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Loyalty
I think the reporting tool is nice. It is changing, and it will get faster, so that will be good for...
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Relationship
There is still a little clunkiness with opening support tickets. If we call in and give the vendor...
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Loyalty
We have been on a Frankenstein of products since Strata Decision Technology bought EPSi, and we have...
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Loyalty, Value
We would buy StrataJazz Decision Support again, but the problem is that there is nothing else to...
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Culture, Relationship, Product
StrataJazz Decision Support has worked as promoted; I have had no complaints with that. We find...
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Operations
Strata Decision Technology's training was great. They definitely leaned more toward the...
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Relationship, Product
The labor-management piece in StrataJazz Decision Support has done a really good job of creating...
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Relationship
Strata Decision Technology has done a good job of trying to make certain areas of the product less...
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Culture, Value
Strata Decision Technology put out a great product, and they know it. That is the problem. They have...
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Loyalty, Relationship
There seems to be a lot of turnover with employees at Strata Decision Technology, and I don't know...
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Loyalty, Relationship, Operations
Over the last couple of years, Strata Decision Technology has acquired other vendors, including...
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Relationship
Strata Decision Technology is a supportive organization. We know who the people are, and they jump...
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Loyalty
I have seen a demo of a cost accounting system on another vendor’s ERP. The ERPs are going to start...
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Loyalty, Product
We are implementing some enhancements that Strata Decision Technology has made to Integrated...
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Relationship
I wish Strata Decision Technology were more transparent when there are breaks. The vendor has user...
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Operations
StrataJazz Decision Support is a great product; it saves us time and is very efficient, easy to use,...
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Relationship, Product
Strata Decision Technology's module for continual improvement identifies quality and cost variations...
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Relationship
Strata Decision Technology has seven levels of costing sophistication. Strata Decision Technology...
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Value
We have used the product to make decisions, and it is really cool. We have a lot of confidence in...
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Value
The product is by far the most expensive, but I would say we do get a lot of value out of it. I...
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Operations
When we first got StrataJazz Decision Support, Strata Decision Technology came on-site. We got...
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Operations
The product is complicated to use. There is no standard education training. Even though the vendor...
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Product, Value
As healthcare transitions to arrangements with value-based care, I would love to see more...
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Culture, Value
With Strata Decision Technology, we get a number of consulting days annually, so that is how they...
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Product
We do export data from StrataJazz Decision Support to an ancillary product and our EHR, and that...
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Relationship
With StrataJazz Decision Support, we chose to optimize something. Initially, that went well, but we...
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Relationship
Something that has changed is that the level of service and responsiveness has gone down since the...
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Operations
The vendor does a pretty good job with training. They have a continual-improvement module based in...
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Culture, Product
Even within Strata Decision Technology's own portfolio of StrataJazz products, we have discovered a...
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Operations, Product
For those who are writing their own reports, the ease of use is good. Training the users usually...
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Relationship
It used to be easy to say that Strata Decision Technology kept all their promises, but things have...
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Loyalty, Product
A couple of years ago, I would have rated StrataJazz Decision Support highly for product quality....
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Relationship
I have access to our representative, and they get things done, but the fact that I need to reach out...
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Relationship, Product
The Strata Decision Technology support ticketing platform is quite nice. I have no problems with it.
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Relationship
If something goes wrong, I usually open a ticket. We work over the weekends doing costing so that...
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Operations, Product
The upgrades are automated and typically painless. There have been a couple of upgrades that have...
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Relationship
With the way Strata Decision Technology is set up, they have experience managers and client...
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Loyalty, Product
Strata Decision Technology is not Strata Decision Technology anymore. Strata Decision Technology is...
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Operations
Strata Decision Technology came out with Strata Academy. They revamped the underlying...
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Loyalty
Strata Decision Technology has bought up all the competition. All the other product portfolios were...
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Product
The product really gives us the opportunity to import a bunch of data from patient records and very...
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Relationship
Strata Decision Technology has a really, really good support team. They get back to us very quickly,...
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Culture, Operations
With Strata Decision Technology, we implemented a few things at once. However, we needed certain...
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Loyalty, Operations
Strata Decision Technology did a really good job with training. They weren't perfect, but the...
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Relationship
It is almost like Strata Decision Technology's phone support is a triage. There have been issues...
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Relationship
Strata Decision Technology's executives are involved. Some of my issues have gone up to them. We do...
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Culture, Loyalty, Product
StrataJazz Decision Support has a lot of patient-level information. It is typical billing...
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Culture, Value
Strata Decision Technology has a new charging model. Their model used to put customers first, and if...
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Product, Value
StrataJazz Decision Support definitely reduces our pain points. When we finally got data with the...
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