StrataJazz Decision Support
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Strata Decision Technology has been fantastic to work with from the beginning. During the...

Jan 2022
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Analyst/Coordinator

StrataJazz Decision Support has a small learning curve. It takes some getting into the system and...

Jan 2022
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Analyst/Coordinator

The main outcome of using StrataJazz Decision Support is gathering information a lot quicker than...

Jan 2022
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Analyst/Coordinator

Strata Decision Technology is proactive. Once a month the vendor offers Office Hours where anybody...

Jan 2022
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Analyst/Coordinator

StrataJazz Decision Support has been able to help us do anything we need to do, like consolidate...

Jan 2022
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Analyst/Coordinator

I would give the vendor a high score for their initial training, but a low score for their ongoing...

Jan 2022
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Analyst/Coordinator

The vendor's support structure seems to be the typical model that most vendors use. If the first...

Jan 2022
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Analyst/Coordinator

The vendor reaches out to us a lot, and they look like they are being proactive. However, when they...

Jan 2022
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Analyst/Coordinator

The product is easy to use. The processes that we use are fairly quick, and there isn't an excessive...

Jan 2022
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Analyst/Coordinator

The system is very rigid. It is a one-size-fits-all model, so the vendor doesn't like customization....

Jan 2022
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Analyst/Coordinator

A lot of people in my line of work used to use another product that was the complete opposite of...

Jan 2022
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Analyst/Coordinator

I tell support people our problem, and they get right back to me. But we have to make sure we are...

Jan 2022
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Analyst/Coordinator

Microsoft is not going to support Google, so Strata Decision Technology is sunsetting that aspect of...

Jan 2022
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Director

Strata Decision Technology keeps their promises, but like with anything we buy, sometimes the sales...

Jan 2022
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Director

Strata Decision Technology is enhancing their system, and that is great, but they also acquired...

Jan 2022
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Director

Strata Decision Technology's support is awesome. Their people are very engaged. We have a...

Jan 2022
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Director

The system has been a huge benefit to our organization. We have little continuous improvement...

Jan 2022
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Director

What Strata Decision Technology does well is consulting and suggesting best practices. What we did...

Jan 2022
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Director

I would look at Strata Decision Technology's whole suite of offerings and be strategic about...

Jan 2022
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Director

Strata Decision Technology is a very good, collaborative organization, and I really like that. I am...

Jan 2022
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Director

Strata Decision Technology just can't give everything away for free, but they do try to work with us...

Jan 2022
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Manager

We have had some issues with some of StrataJazz Decision Support's capabilities, and I don't know...

Jan 2022
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Manager

The vendor is definitely coming out with new technology. It just doesn't align with what we would...

Jan 2022
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Manager

We are in the process of implementing some integration. The process has been very big. We have hit...

Jan 2022
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Manager

The vendor’s team that is helping us interpret data is great. The team is working through issues.

Jan 2022
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Manager

We have an account manager. We have a meeting with our account manager regularly to discuss...

Jan 2022
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Manager

One of Strata Decision Technology's strong suits is their availability to answer questions and...

Jan 2022
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Director

The people from Strata Decision Technology are always willing to help. The people make the company....

Nov 2021
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Director

I like everything about StrataJazz Decision Support. I like the way I can dissect data and look...

Nov 2021
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Analyst/Coordinator

Sometimes, it is a little hard to find things in the product. Some things are hidden, and we must...

Sep 2021
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Analyst/Coordinator

StrataJazz Decision Support is a web-based product, so when the vendor does an update, we log in,...

Sep 2021
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Analyst/Coordinator

Strata Decision Technology has been quite responsive and helpful. We resolve our issues quickly, and...

Sep 2021
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Analyst/Coordinator

We send the vendor our files, and the vendor uploads them. The users can then see the data. The...

Sep 2021
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Analyst/Coordinator

The solution is really nice. It has an end-user-friendly flow because it is a web app.

Sep 2021
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Analyst/Coordinator

We have some difficulties with the solution. We had more control with our last product. With that...

Sep 2021
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Analyst/Coordinator

We signed a fixed-fee contract. Some of our people feel that the vendor isn't very good about...

Sep 2021
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Analyst/Coordinator

We haven't been able to stay on schedule, and the vendor says that they will charge us for that...

Sep 2021
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Analyst/Coordinator

Strata Decision Technology is much better at keeping up with issues in the system than our last...

Sep 2021
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Analyst/Coordinator

I really like StrataJazz Decision Support. It is a great tool that is easy to use, and the vendor...

Sep 2021
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Analyst/Coordinator

The folks at Strata Decision Technology are responsive when I call in. If I have a problem, they are...

Sep 2021
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Analyst/Coordinator

We are charged for everything. There are high costs for the system and services. We anticipate that...

Sep 2021
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Manager

The solution works through a ton of data in a timely manner. Overall, we are happy with it. It seems...

Sep 2021
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Manager

The vendor is keeping ahead of the curve in terms of innovation and product enhancements. They have...

Sep 2021
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Manager

If we open a ticket with the vendor's general helpline, then we will typically get a reply from the...

Sep 2021
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Manager

The vendor charges us for certain things. If we run into questions or have issues, there isn't...

Sep 2021
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Director

Some of the things that Strata Decision Technology has identified haven't made sense. However, I...

Sep 2021
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Director

Strata Decision Technology has had some turnover at the vice president level, but their CEO has been...

Sep 2021
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Director

I was surprised about Strata Decision Technology's acquisition of EPSi. In the past, EPSi was the...

Sep 2021
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Director

Our future satisfaction is not going to be as high because there are others in the market that are...

Sep 2021
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VP/Other Executive

The product is good and solid. It is clearly the best tool we can get for delivering cost awareness...

Sep 2021
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VP/Other Executive

Where the vendor could really do better is around nickel-and-diming. The product is very expensive....

Sep 2021
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VP/Other Executive

The vendor does a really good job engaging with us. We have regular touch points, and our account...

Sep 2021
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VP/Other Executive

The vendor executives want to take selfies with us and post them on social media. They are great and...

Sep 2021
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Director

We have a significant investment with StrataJazz Decision Support. We have worked really hard from...

Sep 2021
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Director

We have had to accommodate for things that were so important to us, such as simplicity and speed....

Sep 2021
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Director

The vendor’s product team is focusing on something, and I am not at all impressed with the speed of...

Sep 2021
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Director

The system is part of our plans, and we are doing everything to make it work, but there is a chance...

Sep 2021
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Director

I am really frustrated with Strata Decision Technology's approach to us individually. What drew us...

Sep 2021
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Director

Initially, the vendor was better at not charging for every little thing than they are today, but we...

Sep 2021
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Director

One of our concerns is the existing reporting tool. I don’t want people to think that we haven’t had...

Sep 2021
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Analyst/Coordinator

Strata Decision Technology has been great. The biggest thing at this point would be just a...

Aug 2021
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Analyst/Coordinator

The only surprise that we have had switching from EPSi to Strata Decision Technology has been...

Aug 2021
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Analyst/Coordinator

Our project manager at Strata Decision Technology has been fantastic. We have gotten to work with a...

Aug 2021
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Analyst/Coordinator

The only issues that we have had are in understanding some of the EPSi-to-Strata Decision Technology...

Aug 2021
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Analyst/Coordinator

The implementation has been phenomenal with Strata Decision Technology. I have never had a better implementation....

Aug 2021
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Analyst/Coordinator

We knew going into our implementation that we had a specific implementation deadline. Everything...

Aug 2021
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Analyst/Coordinator

StrataJazz Decision Support is not quite as fancy as some other programs are. We still have some...

Aug 2021
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Analyst/Coordinator

It has been very easy to navigate within Strata Decision Technology's reporting platform for cost accounting....

Aug 2021
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Analyst/Coordinator

Early on, the Strata Decision Technology executives helped us get aligned. Our executive sponsor has...

Aug 2021
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Analyst/Coordinator

We have got one big hurdle to clear. There is kind of an internal culture. We have been very...

Aug 2021
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VP/Other Executive

We are very candid with Strata Decision Technology. We have a great relationship.

Aug 2021
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VP/Other Executive

Overall, StrataJazz Decision Support changed the world for us. The software didn't do that. We have...

Aug 2021
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VP/Other Executive

When we installed StrataJazz Decision Support, the folks assigned to our deal were pretty new to the...

Aug 2021
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VP/Other Executive

Most of the time, whenever we have asked the vendor for functionality to be developed or for help in...

Aug 2021
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Analyst/Coordinator

The solution is a very important tool for us. The vendor used to have a different model that did a...

Aug 2021
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Analyst/Coordinator

The solution is instrumental in helping our leaders make great business decisions and stay on the...

Aug 2021
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Director

I have always been very impressed with Strata Decision Technology’s technical and customer support....

Aug 2021
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Director

Strata Decision Technology goes beyond our expectations to support our integration goals. For...

Aug 2021
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Director

I have always highly recommended Strata Decision Technology’s solutions. Decision support can be...

Aug 2021
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Director

I truly feel that Strata Decision Technology views us as a partner and not just a customer. They...

Aug 2021
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Director

I love that Strata Decision Technology is focused on healthcare. We work with another vendor that...

Aug 2021
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Director

In terms of the acquisition with EPSI, I haven’t noticed any changes yet. Strata Decision...

Aug 2021
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Director

Strata Decision Technology was looking for an advanced analytics product to replace their ad hoc...

Aug 2021
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Director

Strata Decision Technology is awesome at helping users learn how to get the most out of the system....

Aug 2021
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Director

We haven't been able to get data out of the tool in an automated fashion easily. I have struggled...

Aug 2021
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Analyst/Coordinator

We usually get upgrades regularly. The recent upgrades have been working fine.

Aug 2021
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Analyst/Coordinator

Strata Decision Technology's support is very responsive when we call or put in a ticket. Our issues...

Aug 2021
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Analyst/Coordinator

I appreciate the education that Strata Decision Technology provides and the learning modules that...

Aug 2021
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Director

The product has serviced all of our needs. There are a lot of things that we couldn't do with a...

Jul 2021
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Director

We are working with the vendor on some things that we don't have live yet, but we expect to have...

Jul 2021
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Director

The phone and web support are great. The vendor is extremely responsive. They always respond the...

Jul 2021
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Director

We would absolutely buy StrataJazz Decision Support again. It was so different from our previous...

Jul 2021
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Director

The integration is still really good, but we have seen some things that our previous product does...

Jul 2021
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Analyst/Coordinator

We had some extra work done, and we got some extra support with the product. The vendor made a lot...

Jul 2021
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Analyst/Coordinator

We get a lot of information about updates. We have office hours where the vendor will talk about...

Jul 2021
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Analyst/Coordinator

There is not as much education as I would like about how all the tools work together. That is...

Jul 2021
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Analyst/Coordinator

We are struggling with inpatient accounts that are billed as outpatient types. We have accounts that...

Jul 2021
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Analyst/Coordinator

The product is really intuitive and has a lot of flexibility in terms of how we can write contract...

Jul 2021
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CFO

There are constant updates happening with the platform since it is cloud based. Every month, there...

Jul 2021
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CFO

Based on their ease of use and reputation, we selected Strata Decision Technology to fill some gaps...

Jul 2021
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CFO

I like the system. It is solid. It doesn’t do all the analytics for us, but it is a good product. It...

May 2021
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CFO

The reporting tools are good, and the data that comes from the system is pretty good. We have been...

May 2021
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CFO

Strata Decision Technology is working on a lot of things to measure variations across benchmarks and...

May 2021
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Director

The vendor offers great training and classes for new employees. They also have tests and an...

May 2021
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Director

Every time I talk to Strata Decision Technology, they show me what is coming in the future. They...

May 2021
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Director

Strata Decision Technology has a new analytic tool that is going to be coming out soon where we can...

May 2021
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Director

I know managers at Strata Decision Technology, and I have their cell phone numbers, so I can easily...

May 2021
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Director

Strata Decision Technology avoids nickel-and-diming. We get so many consulting days a year for each...

May 2021
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Director

Ease of use is StrataJazz Decision Support's strength. I have gotten a lot of compliments from...

May 2021
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Director

StrataJazz Decision Support's training for new users is a bit cumbersome on the cost accounting...

May 2021
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Director

Now that we have been with Strata Decision Technology for a while, we can see some of the things...

May 2021
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Director

We have many end users who are satisfied with StrataJazz Decision Support because it is very easy to...

Apr 2021
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Manager

Strata Decision Technology recently acquired EPSi. We have had a lot of questions about what that...

Mar 2021
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Analyst/Coordinator

We started with nothing, so getting StartaJazz Decision Support has been awesome. I really like the...

Mar 2021
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Analyst/Coordinator

The staff members at Strata Decision Technology really listen to us. They come to us with solutions...

Mar 2021
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Analyst/Coordinator

The training was not the best from Strata Decision Technology. It was not activity based; they just...

Mar 2021
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Manager

Our implementation was very well organized. That was helpful for me because I hadn't done any...

Mar 2021
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Manager

Strata Decision Technology does dynamic updates, so there is only one version of the decision...

Mar 2021
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Manager

We have regular meetings with our Strata Decision Technology product team and executive sponsor....

Mar 2021
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VP/Other Executive

The vendor's implementation services don't include a typical work plan and schedule. The work is...

Mar 2021
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VP/Other Executive

We have experienced recent problems with some of the interfaces. However, the tool is new, so I...

Mar 2021
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VP/Other Executive

We get a lot of attention from the vendor. The executives are more involved than the executives from...

Mar 2021
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Manager

We are getting more value out of StrataJazz Decision Support than we did out of our previous...

Mar 2021
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Manager

The vendor held mandatory on-site training meetings for us. Those were good. The vendor also...

Mar 2021
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Manager

Since we have been up and running with the solution, Strata Decision Technology has introduced a...

Mar 2021
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Manager

Strata Decision Technology has a ticketing system, so we can submit requests through either emails...

Mar 2021
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VP/Other Executive

I wouldn’t say Strata Decision Technology nickel-and-dimes us. We get exactly what is in our...

Mar 2021
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VP/Other Executive

We have the training we need. I found the trainings that I participated in to be very helpful. A...

Mar 2021
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VP/Other Executive

The team is working on installing a certain module with Strata Decision Technology. That could...

Mar 2021
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Director

Strata Decision Technology works with us. They allow us to roll our days over, and we can use that...

Mar 2021
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Director

Strata Decision Technology has a suite of training materials in the system, like classes that we can...

Mar 2021
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Director

Strata Decision Technology's team is always available to help us, all the way up to their CEO. The...

Mar 2021
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VP/Other Executive

From when we initially reviewed various products, I think the solution does work as promoted. From a...

Mar 2021
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Director

Strata Decision Technology did a great job with the implementation. I have above-average...

Feb 2021
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Director

We had a strong team from Strata Decision Technology that knew the product in and out. If the team...

Feb 2021
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Director

The reporting could be better. If I want to run a report for our executives, I have to run extracts...

Feb 2021
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