StrataJazz Decision Support Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
We are actually in the process of implementing cost accounting through StrataJazz Decision Support....
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Product
When we are modeling contracts and things like that, the system is super useful because we have our...
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Operations, Product
I have some new users, and there is a bit of a learning curve in StrataJazz Decision Support, but...
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Loyalty, Operations
We are going to have some more user training from Strata Decision Technology, so I think that will...
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Product
There are some business intelligence tools out there that allow someone to send a link to a report...
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Loyalty, Relationship, Product
Strata Decision Technology finally has a better analytics platform. However, it seems like it took...
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Relationship
We can open tickets with Strata Decision Technology, and we always get a canned response saying that...
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Loyalty, Product
One thing we are still looking into is how things will go now that Strata Decision Technology has...
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Culture, Value
There are not a whole lot of charges with Strata Decision Technology. Every year, we have a certain...
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Product
The one thing for me that is a challenge is the number of errors that have to do with data loads...
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Product, Value
Reporting has been fantastic. We have the capability to report on all the dimensions or data that we...
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Product
In our daily process where we get our data from EMR, we send many data fields. There are certain...
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Relationship
On the decision support side of the house, the support is better. Things typically go directly to...
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Product, Value
Our biggest opportunity is with our decision support tool and our costing module. The costing module...
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Product
In terms of the functionality of our day-to-day activities in the system, things have been fine. At...
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Operations
I feel like our implementation process for the system was a little rocky. That is something that...
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Operations, Product
Strata Decision Technology could do a better job with their documentation on how to do things. Even...
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Relationship, Operations
It would have been helpful if the vendor had done a better job of guiding us on the day-one things...
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Relationship
Strata Decision Technology's support people don't talk to us over the phone. We have to submit...
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Relationship
I don't think that Strata Decision Technology is proactive. Sometimes they are, but for the most...
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Value
There is a lot of nickel-and-diming with Strata Decision Technology. We have gone through some...
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Operations
The investment advisor representative training that we received through Strata Academy was...
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Culture
Strata Decision Technology doesn't really tell us about things; they just ask us whether we want...
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Relationship
As soon as something goes wrong, the vendor is the first one to know. That is good. And when we have...
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Culture, Value
Strata Decision Technology charges for every little thing. They didn't use to do that, but they...
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Loyalty
We chose StrataJazz Decision Support because we were trying to minimize the number of different...
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Relationship
We have been assigned a client experience person from Strata Decision Technology. If we have an...
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Relationship, Operations
Strata Decision Technology has user groups and an annual summit where they go over some things. They...
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Relationship
Strata Decision Technology could be a little more consistent with the turnaround times for their...
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Relationship
It is fairly easy for us to escalate things with Strata Decision Technology when we need to. We...
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Loyalty
Strata Decision Technology is going through a process that they are calling integrated analytics...
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Product
We had a period where the processing times with StrataJazz Decision Support were longer than they...
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Value
The vendor will not charge us to answer questions, open tickets, or things like that. However, if we...
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Culture, Value
Strata Decision Technology works with us on charging. They helped us out during a project and...
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Relationship
Strata Decision Technology has a lot of new things they are rolling out, and they listen to all the...
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Relationship
We have a representative at Strata Decision Technology who reaches out to us and offers to do things...
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Loyalty, Product, Value
StrataJazz Decision Support is the best product I have used for cost accounting, and I have used...
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Product
Some of the activity code logic that we are using in this solution isn't functioning. I know that is...
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Relationship, Product
When something like the data integration fails, Strata Decision Technology is usually already on top...
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Relationship
We meet regularly with a contact from Strata Decision Technology. If we have unresolved things, they...
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Value
We weren’t allowed to use some of the time that we had paid for because what we wanted the vendor to...
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Loyalty
I think the reporting tool is nice. It is changing, and it will get faster, so that will be good for...
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Relationship
There is still a little clunkiness with opening support tickets. If we call in and give the vendor...
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Loyalty
We have been on a Frankenstein of products since Strata Decision Technology bought EPSi, and we have...
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Loyalty, Value
We would buy StrataJazz Decision Support again, but the problem is that there is nothing else to...
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Culture, Relationship, Product
StrataJazz Decision Support has worked as promoted; I have had no complaints with that. We find...
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Operations
Strata Decision Technology's training was great. They definitely leaned more toward the...
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Relationship, Product
The labor-management piece in StrataJazz Decision Support has done a really good job of creating...
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Relationship
Strata Decision Technology has done a good job of trying to make certain areas of the product less...
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Culture, Value
Strata Decision Technology put out a great product, and they know it. That is the problem. They have...
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Loyalty, Relationship
There seems to be a lot of turnover with employees at Strata Decision Technology, and I don't know...
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Loyalty, Relationship, Operations
Over the last couple of years, Strata Decision Technology has acquired other vendors, including...
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Relationship
Strata Decision Technology is a supportive organization. We know who the people are, and they jump...
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Loyalty
I have seen a demo of a cost accounting system on another vendor’s ERP. The ERPs are going to start...
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Loyalty, Product
We are implementing some enhancements that Strata Decision Technology has made to Integrated...
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Relationship
I wish Strata Decision Technology were more transparent when there are breaks. The vendor has user...
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Operations
StrataJazz Decision Support is a great product; it saves us time and is very efficient, easy to use,...
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Relationship, Product
Strata Decision Technology's module for continual improvement identifies quality and cost variations...
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Relationship
Strata Decision Technology has seven levels of costing sophistication. Strata Decision Technology...
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Value
We have used the product to make decisions, and it is really cool. We have a lot of confidence in...
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Value
The product is by far the most expensive, but I would say we do get a lot of value out of it. I...
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Operations
When we first got StrataJazz Decision Support, Strata Decision Technology came on-site. We got...
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Operations
The product is complicated to use. There is no standard education training. Even though the vendor...
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Product, Value
As healthcare transitions to arrangements with value-based care, I would love to see more...
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Culture, Value
With Strata Decision Technology, we get a number of consulting days annually, so that is how they...
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Product
We do export data from StrataJazz Decision Support to an ancillary product and our EHR, and that...
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Relationship
With StrataJazz Decision Support, we chose to optimize something. Initially, that went well, but we...
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Relationship
Something that has changed is that the level of service and responsiveness has gone down since the...
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Operations
The vendor does a pretty good job with training. They have a continual-improvement module based in...
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Culture, Product
Even within Strata Decision Technology's own portfolio of StrataJazz products, we have discovered a...
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Operations, Product
For those who are writing their own reports, the ease of use is good. Training the users usually...
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Relationship
It used to be easy to say that Strata Decision Technology kept all their promises, but things have...
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Loyalty, Product
A couple of years ago, I would have rated StrataJazz Decision Support highly for product quality....
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Relationship
I have access to our representative, and they get things done, but the fact that I need to reach out...
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Relationship, Product
The Strata Decision Technology support ticketing platform is quite nice. I have no problems with it.
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Relationship
If something goes wrong, I usually open a ticket. We work over the weekends doing costing so that...
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Operations, Product
The upgrades are automated and typically painless. There have been a couple of upgrades that have...
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Relationship
With the way Strata Decision Technology is set up, they have experience managers and client...
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Loyalty, Product
Strata Decision Technology is not Strata Decision Technology anymore. Strata Decision Technology is...
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Operations
Strata Decision Technology came out with Strata Academy. They revamped the underlying...
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Loyalty
Strata Decision Technology has bought up all the competition. All the other product portfolios were...
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Product
The product really gives us the opportunity to import a bunch of data from patient records and very...
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Relationship
Strata Decision Technology has a really, really good support team. They get back to us very quickly,...
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Culture, Operations
With Strata Decision Technology, we implemented a few things at once. However, we needed certain...
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Loyalty, Operations
Strata Decision Technology did a really good job with training. They weren't perfect, but the...
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Relationship
It is almost like Strata Decision Technology's phone support is a triage. There have been issues...
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Relationship
Strata Decision Technology's executives are involved. Some of my issues have gone up to them. We do...
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Culture, Loyalty, Product
StrataJazz Decision Support has a lot of patient-level information. It is typical billing...
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Culture, Value
Strata Decision Technology has a new charging model. Their model used to put customers first, and if...
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Product, Value
StrataJazz Decision Support definitely reduces our pain points. When we finally got data with the...
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Relationship, Product
I like Strata Decision Technology’s forward thinking. They have an idea-type center where we can put...
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Product
StrataJazz Decision Support is user friendly. It is a very drop-and-drag and cut-and-paste solution....
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Relationship, Product
There weren’t too many bugs in recent upgrades. The bugs that we did find were already known to...
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Culture, Value
Strata Decision Technology has been fair about charges. We get a certain number of days every year...
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Relationship, Operations
We get emails about Strata Decision Technology's regular updates that tell us what has changed, and...
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Relationship
Strata Decision Technology has been great about integrating enhancements whenever we want to do...
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Relationship, Value
From a cost and report standpoint, Strata Decision Technology's support meets all of our needs....
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Relationship
We have been very happy with Strata Decision Technology. Their customer service has been very...
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Operations
Strata Decision Technology needs to do a better job of training their internal people. When we...
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Operations
I think that Strata Decision Technology's training is lacking, but I haven't really done any of...
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Value
We have made our money back easily on a few big things. We found an error in our ED charging with...
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Loyalty, Product
StrataJazz Decision Support is probably a few years out of date on some reporting stuff. I know they...
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Relationship
Strata Decision Technology is fantastic. We pay for a support service, so we have a representative...
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Operations
If there were one thing that I wish we had a little bit more of in terms of training, it would be...
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Loyalty, Value
StrataJazz Decision Support continues to be a great investment for our organization. We could not...
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Relationship, Product
Integration with the solution is very easy. It is all done through an FTP, and it goes very...
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Culture, Relationship, Operations, Product
Strata Decision Technology will do upgrades that I don't know anything about, and when something...
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Loyalty, Product
We were very limited with the whole decision support options that are out there from an industry...
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Loyalty, Relationship, Product
What I am finding is that the StrataJazz Decision Support team says they have healthcare knowledge...
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Loyalty, Product
StrataJazz Decision Support is pretty good, but we are still using the standard package. But the...
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Loyalty
My biggest recommendation for Strata Decision Technology to improve would be in the BI realm. One of...
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Loyalty
My current expectation of Strata Decision Technology is that they are very slow to release new...
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Product
From Strata Decision Technology, I would just like to see development. Their technology has been...
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Product
The product needs to be better in terms of the BI tool and its inability to deliver the complex math...
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Relationship
I enjoy Strata Decision Technology's customer service. They are fairly prompt in resolving things or...
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Product, Value
The product's biggest strength is the cost accounting tool, which is our primary use case for that...
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Loyalty, Relationship
I would buy StrataJazz Decision Support again because it is a powerful tool for us. There is a lot...
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Relationship
Strata Decision Technology is very responsive. There are multiple ways to reach them when we need...
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Culture, Product
StrataJazz Decision Support does everything the vendor says it would. Some things are a little...
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Operations
There are constant tools that we can use to train on StrataJazz Decision Support, either on our own...
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Loyalty, Relationship, Product
Our senior leadership is getting very into the data to drive outcomes, and StrataJazz Decision...
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Loyalty
Technology changes all the time. We used Oracle Health's system previously, and they have come a...
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Loyalty
Some things are moving within the industry that Strata Decision Technology isn't keeping up with....
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Loyalty, Product
One frustration is just the time it takes to get stuff done. With cloud applications, we are not...
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Value
I hate the stupid anniversary days thing. The vendor says that they are going to charge us for two...
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Operations
It is not like we can't get the training. We just have to dig for it to understand that something...
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Loyalty, Product
It is not that the product doesn't support our integration goals. It could just be much more...
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Culture, Loyalty, Product, Value
From a healthcare industry perspective, utilizing modeled net revenue or payments and cost models...
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Product
One thing that is the most frustrating in the healthcare decision support space is the competition....
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Operations, Product
StrataJazz Decision Support is very easy to utilize. I'm not in there that often anymore in my role,...
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Product
I like StrataJazz Decision Support’s functionality and costing system itself. They have done a great...
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Culture, Loyalty, Product
One of the things that Strata Decision Technology is supposedly going to roll out is their reporting...
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Operations, Product
Strata Decision Technology needs better, clearer, and more user-friendly documentation explaining...
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Product
I would like StrataJazz Decision Support to have better standard audit reports for the costing that...
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Relationship
The advisory services people for StrataJazz Decision Support at Strata Decision Technology seem to...
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Culture, Loyalty
We were moving to a new EMR, and we needed some very specific help from Strata Decision Technology...
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Product, Value
Driving tangible outcomes with the product is something we have always struggled with, but with...
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Loyalty, Product
I have been doing this job for a long time. This is not the first system I have been in, and the...
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Loyalty
Right now, we are having some problems with the StrataJazz Decision Support system being slow, and...
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Loyalty, Product
We do successfully get through contract negotiations using StrataJazz Decision Support. That is our...
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Relationship
We do a lot of support via email with Strata Decision Technology, and they do meet with us on...
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Relationship, Operations
Strata Decision Technology has a really good idea center for the clients where we can log things...
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Culture
There are definitely things that Strata Decision Technology sold us on when we went with StrataJazz...
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Operations
Strata Decision Technology has done a good job with training. Some of the training is the user...
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Culture, Product
StrataJazz Decision Support is not a horrible tool to use, but there are things we would like to see...
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Loyalty, Relationship, Operations, Product
When there is a patch, Strata Decision Technology doesn’t let us know or give us a choice to roll it...
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Culture, Value
The strategic pricing module is very much a complementary tool to the contract analytics, and it...
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Product
StrataJazz Decision Support is great for contract negotiations, writing, and modeling. It is...
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Relationship
Stata Decision Technology’s service team has been great. Their service department is really great at...
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Loyalty, Product
Strata Decision Technology is really making some progress as far as the overall look of StrataJazz...
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Relationship
The support team might have a lot of turnover, so sometimes we will get someone who is really new to...
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Relationship
Strata Decision Technology could improve the turnover and the overall support. They moved us to an...
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Relationship
As far as the availability of costing methodologies goes, Strata Decision Technology is doing great....
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Value
Strata Decision Technology is definitely growing. They have ranked number one in cost for a few...
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Loyalty, Relationship
In terms of cost accounting model maturity, the manager and director assigned to us from Strata...
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