StrataJazz Decision Support Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
My biggest recommendation for Strata Decision Technology to improve would be in the BI realm. One of...
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Loyalty
My current expectation of Strata Decision Technology is that they are very slow to release new...
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Product
From Strata Decision Technology, I would just like to see development. Their technology has been...
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Product
The product needs to be better in terms of the BI tool and its inability to deliver the complex math...
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Relationship
I enjoy Strata Decision Technology's customer service. They are fairly prompt in resolving things or...
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Product, Value
The product's biggest strength is the cost accounting tool, which is our primary use case for that...
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Loyalty, Relationship
I would buy StrataJazz Decision Support again because it is a powerful tool for us. There is a lot...
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Relationship
Strata Decision Technology is very responsive. There are multiple ways to reach them when we need...
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Culture, Product
StrataJazz Decision Support does everything the vendor says it would. Some things are a little...
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Operations
There are constant tools that we can use to train on StrataJazz Decision Support, either on our own...
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Loyalty, Relationship, Product
Our senior leadership is getting very into the data to drive outcomes, and StrataJazz Decision...
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Loyalty
Technology changes all the time. We used Oracle Health's system previously, and they have come a...
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Loyalty
Some things are moving within the industry that Strata Decision Technology isn't keeping up with....
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Loyalty, Product
One frustration is just the time it takes to get stuff done. With cloud applications, we are not...
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Value
I hate the stupid anniversary days thing. The vendor says that they are going to charge us for two...
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Operations
It is not like we can't get the training. We just have to dig for it to understand that something...
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Loyalty, Product
It is not that the product doesn't support our integration goals. It could just be much more...
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Culture, Loyalty, Product, Value
From a healthcare industry perspective, utilizing modeled net revenue or payments and cost models...
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Product
One thing that is the most frustrating in the healthcare decision support space is the competition....
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Operations, Product
StrataJazz Decision Support is very easy to utilize. I'm not in there that often anymore in my role,...
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Product
I like StrataJazz Decision Support’s functionality and costing system itself. They have done a great...
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Culture, Loyalty, Product
One of the things that Strata Decision Technology is supposedly going to roll out is their reporting...
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Operations, Product
Strata Decision Technology needs better, clearer, and more user-friendly documentation explaining...
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Product
I would like StrataJazz Decision Support to have better standard audit reports for the costing that...
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Relationship
The advisory services people for StrataJazz Decision Support at Strata Decision Technology seem to...
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Culture, Loyalty
We were moving to a new EMR, and we needed some very specific help from Strata Decision Technology...
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Product, Value
Driving tangible outcomes with the product is something we have always struggled with, but with...
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Loyalty, Product
I have been doing this job for a long time. This is not the first system I have been in, and the...
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Loyalty
Right now, we are having some problems with the StrataJazz Decision Support system being slow, and...
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Loyalty, Product
We do successfully get through contract negotiations using StrataJazz Decision Support. That is our...
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Relationship
We do a lot of support via email with Strata Decision Technology, and they do meet with us on...
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Relationship, Operations
Strata Decision Technology has a really good idea center for the clients where we can log things...
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Culture
There are definitely things that Strata Decision Technology sold us on when we went with StrataJazz...
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Operations
Strata Decision Technology has done a good job with training. Some of the training is the user...
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Culture, Product
StrataJazz Decision Support is not a horrible tool to use, but there are things we would like to see...
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Loyalty, Relationship, Operations, Product
When there is a patch, Strata Decision Technology doesn’t let us know or give us a choice to roll it...
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Culture, Value
The strategic pricing module is very much a complementary tool to the contract analytics, and it...
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Product
StrataJazz Decision Support is great for contract negotiations, writing, and modeling. It is...
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Relationship
Stata Decision Technology’s service team has been great. Their service department is really great at...
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Loyalty, Product
Strata Decision Technology is really making some progress as far as the overall look of StrataJazz...
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Relationship
The support team might have a lot of turnover, so sometimes we will get someone who is really new to...
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Relationship
Strata Decision Technology could improve the turnover and the overall support. They moved us to an...
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Relationship
As far as the availability of costing methodologies goes, Strata Decision Technology is doing great....
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Value
Strata Decision Technology is definitely growing. They have ranked number one in cost for a few...
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Loyalty, Relationship
In terms of cost accounting model maturity, the manager and director assigned to us from Strata...
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Product, Value
We appreciate the L7 levels for costing and the decision support module. We have optimized our...
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Culture, Relationship
Strata Decision Technology keeps all of their promises. They are sometimes a little slow, but that...
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Culture, Product
We do a lot of joint ventures, and depending on whose books a joint venture is in, there is only so...
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Product
Strata Decision Technology has many hospitals in their network, and they should be benchmarking one...
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Relationship
The vendor's support has been very good. I think the vendor's people are regularly in the system...
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Product
The hardest part for us is just the development of the reports. The vendor's report writer is not...
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Value
In the vendor’s new structure since the Syntellis merger, they are charging for every little thing...
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Relationship, Operations
Strata Decision Technology does regular webinars where they talk about different topics within the...
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Loyalty
There is a process in StrataJazz Decision Support where we export data used by other areas, and we...
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Product
There is more functionality in StrataJazz Decision Support than we can use. There is time-based cost...
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Relationship
The people at Strata Decision Technology are available, but it seems like they are a little less...
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Operations
I wouldn't say Strata Decision Technology has broken any promises, but the implementation could have...
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Product
Our former product was not very user friendly with a lot of the monthly processes we needed....
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Operations
I would have preferred more hands-on training during the implementation process. Everything with...
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Operations
The vendor’s training was never great, even the reporting training. The reporting training was so...
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Product
Compared to how things were processed in our old tool, StrataJazz Decision Support is a lot more...
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Relationship
When it comes to integration, we don’t always get quick responses from Strata Decision Technology....
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Loyalty
I feel like the product is going to meet all our needs, but we are still working through things that...
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Relationship
Strata Decision Technology responds when we put in a ticket. We normally get a response within a...
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Loyalty
Our satisfaction with Strata Decision Technology will go up if we get consistent help from them to...
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Culture, Value
Every time we ask for something from Strata Decision Technology, there is a discussion about...
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Operations
Strata Decision Technology has regular seminars, but they change the functionality of their product...
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Relationship
Strata Decision Technology usually tells us when there is a problem in StrataJazz Decision Support,...
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Relationship
StrataJazz Decision Support is a hosted service. A lot of it is a black box, and we are pretty much...
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Relationship, Product
We often have challenges with automation data-integration failures that are, most of the time, not...
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Relationship
We have a great Strata Decision Technology account manager. We have had some turnover in that role,...
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Culture, Relationship, Product
I would like Strata Decision Technology to enhance the number of service-line definitions because we...
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Product, Value
StrataJazz Decision Support has a ton of strengths. The tool is innovative. It allows us to get down...
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Relationship
When we get somebody from Strata Decision Technology's support team on a call, they are usually...
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Relationship
We have worked with some of the same people at Strata Decision Technology for a while, so not...
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Operations
Ongoing training is an area where the vendor doesn't shine. The vendor provided us with training...
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Product
Getting people the right access without giving them the access to accidentally create results that...
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Relationship
We have run into challenges with reports and functionality that we have had to work through with the...
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Loyalty
When we were deciding on a decision support platform, we looked at another vendor's system that was...
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Product
StrataJazz Decision Support does a good job with data analysis and intake of data. The output of...
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Relationship
The support from Strata Decision Technology that I have received has been very good. If we have...
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Relationship
Strata Decision Technology could give us a little more help with developing custom reports when we...
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Operations, Product
My struggle with StrataJazz Decision Support is getting our leaders to log in to the system. They...
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Relationship
The vendor’s support is excellent. We have often opened tickets, and Strata Decision Technology is...
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Relationship
The vendor provides us with monthly updates that will fix anything that has been identified as an...
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Relationship
Recently, the vendor’s executive team got involved and helped us resolve an issue that we were about...
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Loyalty, Product
There is a slight gap in StrataJazz Decision Support with our ability to make what I would call...
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Operations
Typically, Strata Decision Technology comes in during implementations and tells the IT team that...
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Loyalty
The reporting is changing to a new platform, and that means we need to rewrite every report in a...
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Operations
We had a setback from Strata Decision Technology during our implementation that we had to reconcile....
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Product
The biggest strength of StrataJazz Decision Support is that the costing module is really strong, and...
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Product
We are really comfortable with StrataJazz Decision Support, and it is accurate. There are not a lot...
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Operations
During the implementation, we set things up separately for different entities, so we had different...
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Operations
Strata Decision Technology trained us in silos, so we have different staff, and they all were...
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Relationship
Strata Decision Technology was really good at being proactive, especially in terms of COVID-19. They...
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Relationship
When we put a ticket in with the vendor, one support person might be great, but a few people don't...
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Operations
The vendor’s implementation team did such a good job of getting us up and running that there weren't...
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Value
Strata Decision Technology’s support team is really fantastic. I really do not have complaints about...
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Loyalty
Something that has thrown up a red flag is that the vendor is growing quite a bit and has either...
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Culture, Product
Products always work great in an environment where there is limited data, like when the vendor is...
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Operations, Product
StrataJazz Decision Support's integration with our EMR is fantastic in terms of how we get data in...
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Relationship
Strata Decision Technology is doing a lot of product development and rolling out enhancements...
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Product
In user groups, I see how everybody else who has all of the offerings from Strata Decision...
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Culture
Strata Decision Technology is wonderful. They will do demos to try to sell their products, and they...
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Relationship
When Strata Decision Technology works through something with another client, I don't understand why...
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Relationship
StrataJazz Decision Support does what we need it to do, and the vendor is constantly making...
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Operations
During the implementation, Strata Decision Technology actually came out in person. We worked...
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Product
We can't do some of the things that we thought we could do in StrataJazz Decision Support, but those...
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Value
The big draw that StrataJazz Decision Support has for us is with its cost accounting because there...
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Loyalty, Relationship
I'm very pleased with the software and our relationship with Strata Decision Technology. The quality...
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Loyalty, Product
The vendor attempted to replace a certain aspect of the product, and that was a disaster. They...
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Value
I have never had to open up an engagement letter for net-new consulting work with Strata Decision...
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Operations
We have new training content from the vendor for new modules and for getting our new folks certified...
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Loyalty, Product
We have so much rich data in the product, and we desire to turn that data into reportable statistics...
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Relationship
The vendor’s support is all provided online or through email. The support structure is highly...
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Relationship
Strata Decision Technology knows who I am, and they know my history. They listen to me. I don't know...
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Relationship
It would be good if we had a contact at Strata Decision Technology who we could touch base with to...
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Product, Value
We challenge the system a lot with what we want to do. We definitely use the system, and we rely on...
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Loyalty, Product
The platform we are on right now is clunky at best. It is hosted on the vendor's physical servers,...
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Operations, Product
Strata Decision Technology always gets StrataJazz Decision Support to do what we need it to do....
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Product, Value
The current product functionality is fantastic. StrataJazz Decision Support gives me the detail I...
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Relationship
Strata Decision Technology’s technical support team is fantastic in their speed of response, in...
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Loyalty
There are a couple of hours when we are held up because the system is still processing, but a new...
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Relationship
If someone were on the fence about going with Strata Decision Technology, I would say that they...
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Loyalty
We are going to make some organizational changes, and there was a discussion of moving away from...
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Relationship
I don't know that Strata Decision Technology goes out on a limb to make promises that they could...
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Product
We do a lot of data dumps to send data to organizations that want some details. And we have to be...
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Relationship, Operations
The vendor has something called the Idea Center where we can give them ideas for ways to enhance the...
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Product
There are just a lot of glitches all the time in StrataJazz Decision Support, and it seems like...
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Relationship
We have an executive contact at Strata Decision Technology, and it seems like they are giving...
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Loyalty, Relationship
The vendor is working really hard on a new integrated analytics system, and while I think there is...
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Product, Value
I love the product. When it works as designed, it is such a good system for decision support. We...
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Relationship
The best part of the product is that it enables us to research stuff. If something doesn't look...
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Relationship
Strata Decision Technology’s employee turnover is very high, so when we put in tickets for issues,...
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Relationship, Operations, Value
It seems like anytime we reach out to the vendor for support or ask for things, they say they will...
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Relationship, Operations
The vendor does a really good job of getting other users into our network. There are a lot of...
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