StrataPT EMR Commentary
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Subject Expert
Paul Hess
Research Director
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User Commentary
Product
It’s hard to set aside the time to transition EHRs, so at this point, I’m staying with StrataPT...
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Relationship
When I first started with StrataPT, we had a project manager on our case, so they knew us. I would...
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Relationship
Right now, I have multiple open tickets with StrataPT outside of my main issue, and most of them are...
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Relationship, Product
StrataPT is doing high-level things, so I don’t think the solution’s capabilities are terrible. I...
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Value
The price we pay for StrataPT is still worth it. They do a lot of things on the back end with...
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Relationship
After all of our issues with StrataPT’s service, I’m not sure I would buy from them again. That is...
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Relationship, Product
I’m not sure whether this is a growing pain, but I feel like StrataPT has gone down the private...
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Operations
Our training was several years ago when we went live, and StrataPT doesn't do any ongoing training....
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Product
Even with their flaws, StrataPT is better than some of the nightmares I've worked with, so I would...
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Product
I don't know a lot of the competitors to StrataPT, but if I found a vendor that was great and had...
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Relationship
I have had some problems with StrataPT EMR lately, so I can’t give a stellar review. The support has...
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Relationship, Product
StrataPT doesn’t really tell me their plans for the future. I would like to know that they have some...
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Relationship, Product
StrataPT resolves issues, but I would like them to be a little more timely. In our first several...
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Operations
I thought the initial training was really good. However, it would have been nice to have a follow-up...
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Relationship, Value
I’m investigating whether I should use a different system because I’m fed up with StrataPT. They are...
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Operations
When I did the training for StrataPT years ago, it was excellent. We were very well trained, and...
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Product
There are so many incorrect error messages in StrataPT EMR. A specific example is that I have a...
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Relationship
We submitted all of the information for a client to StrataPT, and apparently, there were still some...
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Relationship
A year ago, I would have said that StrataPT was fabulous; I was their biggest cheerleader. That is...
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Product
I’ve recommended StrataPT EMR to a lot of people. There are certain organizations that I don't...
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Operations
When it comes to getting new users up to speed, the training is lacking. Until very recently,...
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Relationship
Our company is very close to StrataPT. The feedback they've given us is that our company uses their...
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Product, Value
The biggest area of improvement for StrataPT is the way they organize their patients, and cases need...
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Relationship, Product
The biggest benefit of StrataPT EMR is that the system itself is transparent. The RCM platform makes...
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Relationship, Product
I feel like StrataPT is really pushing the move into AI, but that has not worked at all for us....
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Relationship
The support has been a problem with StrataPT. I submitted a technical support ticket, and several...
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Relationship
The communication with StrataPT is poor. When the person who was in charge of my account was...
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Value
I don't think StrataPT’s charges are out of line with the industry, but in the places where we need...
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Product
We've had a lot of issues on the billing side with StrataPT EMR, and we feel like we've given the...
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Operations
StrataPT's training program is pretty straightforward, but it could be better and needs to be...
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Relationship
There have been several times when we have put in a ticket with StrataPT for something that needs to...
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Relationship, Value
The platform itself is free. StrataPT is just on the RCM side, and that is how they make their...
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Product, Value
Like with any program, customers are going to have headaches with StrataPT EMR. But we had way more...
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Operations, Product
It appears that StrataPT is relying too much on AI, and if the claims don't process cleanly, the...
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Relationship
The problem is that StrataPT is very slow in getting back to us. Before, their policy was that...
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Culture
To improve and keep us as a customer, StrataPT needs to do their job and to do exactly what their...
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Relationship, Product
If claims have been denied, StrataPT should be researching those and figuring out why. They could...
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Loyalty
The EMR is fine. It's not extremely user friendly. It doesn't have a lot of certain tests in it. But...
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Loyalty, Relationship
We are looking at a different documentation software because we're running into the same billing...
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Relationship, Product
StrataPT EMR is user friendly. It is a very good, strong software. It has current information, and...
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Relationship
To avoid more customers leaving in the future, StrataPT should listen to their providers about what...
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Relationship
StrataPT recently got an AI scribe we were interested in looking at. We have been waiting to try...
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Relationship, Product
I have no idea whether StrataPT delivers on their road map or vision because I have no idea what...
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Loyalty, Relationship
I'm not very happy with StrataPT EMR, and we are definitely changing systems because it's not...
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Relationship
StrataPT could be more timely in their support. The amount of time it takes for a resolution varies...
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Product
We are happy with StrataPT. The system is fairly easy to work with.
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Product, Value
StrataPT found my documents listed under another doctor, and another doctor got paid, and I can't...
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Operations
StrataPT barely gave me training. The representative called to give me training, and I have used...
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Relationship, Value
StrataPT was the worst decision I ever made. I have talked to other people that use the solution,...
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Relationship
StrataPT has really terrible account managers and billing software. They do not look up claims, file...
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Relationship, Product
StrataPT's email system never works. It hasn't worked in years. The vendor tells me different things...
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Loyalty, Product
StrataPT has been talking about including remote therapeutic monitoring as part of the EMR, and that...
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Value
Overall, StrataPT EMR is a great product when compared to other ones. A highlight of the solution is...
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Relationship
With StrataPT, there has been turnover with billing. There have been some changes recently in the...
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Relationship
StrataPT's support could be better. Everything has to be done through the system's dashboard, like a...
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Product
Sometimes, StrataPT EMR is slow. We will try to keep a payment, add a patient, or look up someone's...
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Product
We have had numerous issues with trying to do notes in the system. There are a variety of things...
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Product, Value
The system's ease of use is wonderful. I can't complain about that. We have had some issues, but...
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Product
StrataPT tries to update the system and do things. However, I honestly think that we are having more...
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Product
I wanted a turnkey billing solution Strata has provided that and they've done that very well. That's...
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Relationship
Anytime I have customer support or anything like that, everything's handled quick by Strata. My...
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Value
If I were paying a biller instead of using this software, I would be paying the same amount. As far...
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Operations
Strata isn’t big on handholding you through training, but they have a ton of online libraries of...
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Product
There's a couple features that I think are kind of common in the industry that Strata PT doesn’t...
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Product
I like to rely on some guardrails built in the system based on payer rules. I would say there's not...
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Value
Strata’s cost is based on collections. So as far as I've ever seen, there's no oh, you want a fax?...
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Relationship, Operations
After the Change HealthCare incident, in the first three days Strata got us all to get into...
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Product
Some of Strata PT’s reporting is really nice, but some of it should be intuitive and easy. A report...
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Product, Value
Everything in Strata PT is geared towards getting your claims out clean so you get paid quick....
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Product
StrataPT’s reporting is excellent. I can, with a few clicks, know how my clinics are doing and how...
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Value
StrataPT would charge more for additional products and services, so I don't know that I would want...
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Relationship
Strata has a lot of clients, so I get that, but I feel like they're a little slow on the denial....
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Product
I'd like some other things from StrataPT that would be good to be automated. They have these tasks...
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Relationship
I've had a few little issues with StrataPT customer service. I had a patient complain recently that...
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Operations
I felt the training from Strata was too short, felt like I could have used more training. It's...
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Loyalty, Relationship
StrataPT is open to making changes, or at least that's what I've been told. I do plan to stay with...
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Relationship
StrataPT could improve their offering with more customer service because everything is so...
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Relationship, Product
StrataPT is over-promising and under-delivering. Certainly from when I met with them face-to-face...
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Relationship
My StrataPT rep is a lovely person, but sometimes I feel like we're doing all of our problem solving...
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Product
I hate the credit card company that StrataPT has chosen to integrate and I'm not able to switch to a...
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Relationship
When we first picked Strata, I wasn’t blown away. It was more because they were one of two or three...
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Loyalty, Value
I chose Strata because it combined the billing with the EMR. If I just switched EMRs, I was then...
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Product
StrataPT shines in the flexibility of the documentation, being able to modify things to what you...
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Product
The automated billing is huge. We started as a practice that used paper billing. We live in an area...
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Relationship, Product
The things that StrataPT has implemented to make things easier are actually making things harder....
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Operations
Training is challenging because there are so many steps, and the way the system is set up to...
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Product
There are software technical glitches. It seems like when StrataPT rolls out an update, then there...
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Relationship
It would be huge if they sent out a mass email that says they are aware that StrataPT EMR is not...
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Relationship
The whole thing with StrataPT is that they ranked number one in the software EMR area. Their...
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Relationship
Each clinic is assigned a person. I don't like the one we are assigned to. I have asked to change,...
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Loyalty
We chose StrataPT EMR because StrataPT promised that they could customize our EMR to fit our needs...
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Product
Our previous solution was superior compared to StrataPT EMR. I feel like StrataPT is using us to try...
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Relationship
StrataPT said that they could customize a lot of things. They told us that it would take two or...
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Operations
If I could go back and do things differently, I would ask for a one-month trial of StrataPT EMR...
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Product
StrataPT EMR's integration abilities are very, very limited. The vendor told us that we could fully...
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Commentary Summary
Comment Type Breakout