StrataPT EMR Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
StrataPT has been talking about including remote therapeutic monitoring as part of the EMR, and that...
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Value
Overall, StrataPT EMR is a great product when compared to other ones. A highlight of the solution is...
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Relationship
With StrataPT, there has been turnover with billing. There have been some changes recently in the...
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Relationship
StrataPT's support could be better. Everything has to be done through the system's dashboard, like a...
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Product
Sometimes, StrataPT EMR is slow. We will try to keep a payment, add a patient, or look up someone's...
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Product
We have had numerous issues with trying to do notes in the system. There are a variety of things...
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Product, Value
The system's ease of use is wonderful. I can't complain about that. We have had some issues, but...
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Product
StrataPT tries to update the system and do things. However, I honestly think that we are having more...
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Product
The automated billing is huge. We started as a practice that used paper billing. We live in an area...
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Relationship, Product
The things that StrataPT has implemented to make things easier are actually making things harder....
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Operations
Training is challenging because there are so many steps, and the way the system is set up to...
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Product
There are software technical glitches. It seems like when StrataPT rolls out an update, then there...
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Relationship
It would be huge if they sent out a mass email that says they are aware that StrataPT EMR is not...
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Relationship
The whole thing with StrataPT is that they ranked number one in the software EMR area. Their...
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Relationship
Each clinic is assigned a person. I don't like the one we are assigned to. I have asked to change,...
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Loyalty
We chose StrataPT EMR because StrataPT promised that they could customize our EMR to fit our needs...
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Product
Our previous solution was superior compared to StrataPT EMR. I feel like StrataPT is using us to try...
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Relationship
StrataPT said that they could customize a lot of things. They told us that it would take two or...
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Operations
If I could go back and do things differently, I would ask for a one-month trial of StrataPT EMR...
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Product
StrataPT EMR's integration abilities are very, very limited. The vendor told us that we could fully...
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Relationship, Product
Some issues, like StrataPT’s ability to access certain applications, have been an ongoing source of...
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Product, Value
Billing in StrataPT EMR has been great, and we have seen a definite increase in paid claims since...
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Relationship
The communication from StrataPT’s teams has been very timely and helpful, and most times, if a...
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Product
Communication within our clinic's team is not particularly easy in StataPT EMR, and there are often...
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Product
There are times when StrataPT EMR is very slow to load new pages, and there is an ongoing,...
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Product
The ability to text and email patients from within StrataPT EMR is helpful, and we like the ability...
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Relationship, Product
Some of the things that are built into the system, like its warning messages and errors, are...
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Product
With StrataPT EMR, we can connect to the internet to send and receive faxes. We can also post...
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Relationship
I feel like I am often educating StrataPT's account manager rather than the other way around when it...
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Culture, Product
StrataPT EMR's EMR side works pretty much as promoted. The system's scheduling abilities are really...
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Product
We have been dealing with a known issue related to a payer with a therapy cap. Once our billing...
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Loyalty, Relationship
StrataPT used to solve problems in minutes or hours. Now, their customer success person's standard...
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Relationship, Product
My biggest concern with StrataPT EMR is on the revenue cycle management side with things getting...
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Loyalty
Over the last year, we have had some struggles with StrataPT EMR. Those haven't improved. They have...
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Relationship, Product
The StrataPT EMR website has a lot of slow times, and I have had to call the vendor a couple of...
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Loyalty, Value
StrataPT EMR was highly recommended by a friend of mine who is a business owner. I needed a solution...
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Relationship
StrataPT doesn’t usually reach out to me; I'm the one who has to reach out to them. But if I message...
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Relationship, Product
It would be nice if StrataPT provided more insurance verification stuff and were more active in...
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Product
I would like a more integrative home-exercise program in StrataPT EMR. There is a bit of a database,...
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Loyalty, Product
There is probably new technology out there, and I wonder whether it would be helpful. I get...
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Relationship
StrataPT’s staff members are really helpful and very responsive. If I run into an issue, they get on...
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Loyalty, Value
Billing with StrataPT EMR is insanely helpful. If the system weren't taking care of all my billing,...
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Product
StrataPT EMR is highly transparent, and I like that a lot. We can see exactly what is going on with...
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Relationship
StrataPT has very good customer support compared to other EMR vendors that I have used, and I have...
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Relationship, Product
I want StrataPT to be more proactive and identify issues faster when the payers don't pay what they...
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Relationship, Product
I believe there is a big opportunity for StrataPT to improve our ability to export our patient...
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Product
The physical therapists who use the software solution on the clinical side like that everything...
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Product
When StrataPT has updated improvements in their software, there have been issues with the speed at...
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Operations, Product
Training is something StrataPT can improve upon. If I compared them to other EMR vendors, they would...
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Relationship
It would help me if other clients of StrataPT were aligned with some of our goals. Then I would feel...
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Relationship, Product
StrataPT doesn't make a lot of promises, but when they do, they keep them. That is good. StrataPT is...
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Product
StrataPT’s system automates routine things, and the vendor involves people if something is unusual....
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Loyalty, Product
The product is specifically a physical therapy-designed EMR, so the vendor pretty much knocks it out...
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Product, Value
It would be great if we could basically blank out the system's schedule so that it would only show...
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Relationship
StrataPT's leaders send out regular updates and emails. They leave message threads open so that we...
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Relationship
The vendor's engineers are really great. I can call the vendor on the phone and sit there and talk...
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Product
The product does everything that StrataPT says that it should. In terms of people interacting with...
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Value
Integration is our biggest pain point with StrataPT EMR. That is the one thing that really hurts us...
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Product
One downside to the human side of the product is that there is no external interaction. People can't...
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Culture, Relationship
StrataPT's promise is pretty baseline. They are going to track our patient information and...
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Relationship, Product
StrataPT is always doing updates and improvements. A lot of the time, those aren't even things that...
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Operations
Our implementation of StrataPT EMR went very smoothly. There weren't any hiccups, and we were very...
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Product
StrataPT EMR is easy to use. The system also has shortcuts and is very portable. I can use it just...
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Relationship
If I have an issue that comes up, like when I want a certain form, StrataPT will create that for me....
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Relationship
Overall, we have been happy with StrataPT's customer service. It is an improvement from the customer...
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Product
Sometimes when we make changes in StataPT EMR, there is a gap of time before that information comes...
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Relationship
When we contact StrataPT’s customer support team, they usually get back to us on that same day, but...
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Relationship
StrataPT does a good job of what they do. They have been very pliable. If we have an issue with a...
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Operations, Product
I had to train someone on StrataPT EMR recently. StrataPT facilitated a smooth process. StrataPT EMR...
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Relationship, Product
Whenever I have had to call StrataPT and set up a little Zoom date for clarification on a function...
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Product, Value
There is just one charge a month for StrataPT EMR. That is totally tolerable. I haven't seen an...
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Product
StrataPT EMR works really well with integration. I can fax documents from StrataPT EMR. We have...
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Product
To others looking at StrataPT, I would say that the vendor has a good on-ramp process. When we first...
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Product
I would like to have the ability to put in macros. Let's say we want to type out a sentence for a...
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Product
I feel like the KPIs in StrataPT EMR can be just a touch inaccurate. I don't know exactly where or...
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Product
I'm not sure of the upgrades that we have experienced in the past few years because I have only been...
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Product
The biggest flaw with StrataPT is that they lose revenue by not following up on claims, so I have to...
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Relationship
When I go to StrataPT with something, sometimes their response is delayed, but that depends on who...
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Product
StrataPT’s software is very user-friendly, and I like the look of it. When we put information in a...
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Relationship, Product
I like the communication with StrataPT. We can put a message out on a message thread, and they...
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Product
In comparison to the other billing companies I have used, StrataPT is exceptional. As far as...
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Operations, Product
When I initially got on board with StrataPT EMR, there were no good documentation templates...
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Product
StrataPT EMR is all web based, so I don't really notice when StrataPT updates stuff. The system...
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Relationship
The vendor’s support is pretty good. Whenever I need to get ahold of somebody or whenever I have an...
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Culture, Loyalty, Product
I had an issue with the billing where some things were going through the cracks, and nobody knew...
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Product
On the admin side, the analytics the vendor provides are almost too much. There is too much to sort...
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Product
I would probably prefer to have a companion application instead of having to use a browser. That...
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Relationship
For the most part, the vendor keeps all their promises. There are always things that come up that...
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Operations
There was an issue with StrataPT's training video. So I ended up just meeting with StrataPT, and...
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Loyalty
I'm pretty happy and pretty good with StrataPT EMR. And I forecast that my satisfaction will be even...
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Operations, Product
I'm pretty pleased with everything. There is nothing wrong with StrataPT's delivery of new...
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Product
I love StrataPT EMR. I'm okay with it. I have used a couple of other documentation systems, and...
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Loyalty, Product
I switched to StrataPT EMR because of the billing collection and the documentation. StrataPT EMR's...
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Product
With StrataPT EMR, I can't click on a therapist and see all their active patients. I must go through...
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Relationship
StrataPT's support rates at the top of the scale. I would rate it higher if that were possible. I...
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Relationship
The functions should be improved further, and the vendor needs to have more proactive communication...
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Relationship
When something is denied, StrataPT takes quite a long time between follow-ups. It would be nice to...
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Product
I would tell others looking at StrataPT EMR to not expect their billing to get done quickly. There...
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Relationship, Operations
StrataPT EMR does what it is supposed to do. StrataPT keeps all their promises, or they do their...
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Loyalty
StrataPT was the only vendor we considered, mainly due to word of mouth. We knew someone who used...
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Product
I wish StrataPT EMR integrated more with our email. The vendor doesn't allow scanning directly into...
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Product
StrataPT EMR is not the most user-friendly system. There are definitely easier ways things could be...
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Relationship
We message back and forth with StrataPT’s support people. We can call them, but there is a time...
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Product
One of the biggest things we aren't quite happy with is the length of time it takes StrataPT to...
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Operations, Product
What stands out about the product is the ease of use. It helps us with our documentation, so we have...
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Relationship
The vendor does well with the management because we get an individual manager for our account, so...
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Value
I don't know if I would say the vendor actively avoids charging us for things. They are definitely a...
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Operations
When something gets implemented, there is just not a lot of personal training. I know that in this...
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Operations
We were onboarded fairly well, but once we went live with StrataPT EMR, we struggled a little bit...
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Product
The dashboard in StrataPT EMR needs some help. There are lots of things in the patient's chart or on...
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Operations, Product
I don't know how much new technology StrataPT has been bringing in other than the updates that they...
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Product
We have a little bit more trouble with StrataPT EMR on the office side with insurance billing and...
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Loyalty, Relationship
We are making headway with interoperability, especially with billing and reimbursement. We...
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Relationship
StrataPT’s phone and web support are completely different things. For web support, they have a...
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Loyalty
I feel like StrataPT does keep their promises. StrataPT’s pricing is one of the reasons we switched...
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Operations
Training was something that we did a lot of on the front end, and then I figured out how I wanted to...
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Relationship
When I started with StrataPT, I was really happy with them. They were very helpful and responsive....
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Loyalty, Relationship
I want to skew a little more toward the positive side on my overall satisfaction because there have...
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Relationship
Paul Singh is the new CEO of StrataPT. He has made some announcements here and there, but a recent...
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Relationship, Value
StrataPT does proactive things a lot with Medicare, but we don't bill through Medicare, so a lot of...
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Product
My biggest issue is probably with the schedule's software. I would like to be able to provide better...
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Product
StrataPT likes to put a lot of roadblocks in place, and they want to navigate around those things....
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Value
My biggest issue is with the timeliness of the responses from StrataPT in making sure that my claims...
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Relationship
It is a running joke in my office that every time I send the vendor a message with a question, I...
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Relationship
The vendor hasn't been resolving promises within a reasonable time frame lately. We need our claims...
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Operations, Product
Every time StrataPT rolls out an upgrade, it usually happens over the weekend. I understand why that...
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Loyalty, Relationship
Whether we stay with StrataPT or go to a different company is up in the air. There will be...
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