StrataPT EMR Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
Training was something that we did a lot of on the front end, and then I figured out how I wanted to...
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Relationship
When I started with StrataPT, I was really happy with them. They were very helpful and responsive....
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Loyalty, Relationship
I want to skew a little more toward the positive side on my overall satisfaction because there have...
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Relationship
Paul Singh is the new CEO of StrataPT. He has made some announcements here and there, but a recent...
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Relationship, Value
StrataPT does proactive things a lot with Medicare, but we don't bill through Medicare, so a lot of...
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Product
My biggest issue is probably with the schedule's software. I would like to be able to provide better...
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Product
StrataPT likes to put a lot of roadblocks in place, and they want to navigate around those things....
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Value
My biggest issue is with the timeliness of the responses from StrataPT in making sure that my claims...
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Relationship
It is a running joke in my office that every time I send the vendor a message with a question, I...
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Relationship
The vendor hasn't been resolving promises within a reasonable time frame lately. We need our claims...
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Operations, Product
Every time StrataPT rolls out an upgrade, it usually happens over the weekend. I understand why that...
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Loyalty, Relationship
Whether we stay with StrataPT or go to a different company is up in the air. There will be...
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Loyalty, Relationship
I have seen StrataPT transition to a new CEO, and I think that was a very smart move. He has been...
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Product, Value
My main dissatisfaction with StrataPT is that there are definitive features I have requested...
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Product
It would be very beneficial if StrataPT would build some type of integration or allow an API hookup...
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Relationship, Operations
There isn't any training for StrataPT EMR, but I'm not sure there really needs to be. However, I...
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Product
I manage many different calendars, and if StrataPT EMR could sync to my Google calendar, StrataPT...
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Relationship, Operations, Product
My only main complaint with StrataPT's support is they are extremely slow with implementing new...
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Loyalty, Value
There are competitors of StrataPT that do the same stuff as StrataPT, and we have looked into them...
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Relationship
Ever since we got StrataPT EMR, things have been pretty smooth sailing. The vendor's customer...
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Loyalty, Product
The system is pretty reliable, and it works. We just have to do things the vendor's way. We can't...
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Product
Having phone, text, and portal integrations in StrataPT EMR would be awesome. We can't do a lot of...
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Relationship
Our StrataPT person got promoted, and we got a new person. Our new person is much nicer and more...
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Operations, Product
I would tell someone who was thinking about implementing StrataPT EMR that our people love it. It is...
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Product
We can't do online booking in StrataPT EMR, and that is a huge thing nowadays. I know that we can't...
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Loyalty
We are considering moving away from StrataPT EMR because we don't have any say in the vendor's...
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Relationship
We had a representative from StrataPT when we first joined the vendor. I ended up butting heads with...
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Loyalty, Value
I would buy the product again, but I wouldn't be satisfied. This software is the only software I...
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Product, Value
The integration I do with the product is so basic. I save documents from the EMR to my computer...
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Product
We can't keep up with staff productivity. I would like a better system for that. The way that...
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Loyalty, Product
Besides one aspect, everything is a little too basic. I would love for things to be updated and...
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Culture
If I call for an upgrade on some things, the vendor will say they will upgrade it, but then the...
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Product, Value
Because StrataPT does our billing and statements, they only send statements once every few months. I...
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Product
As far as usability goes, when we are inside a note in StrataPT EMR, we can't have the schedule up...
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Relationship, Product
One of our patient care technician's job duties is to pay attention to the schedule analytics report...
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Product
With StrataPT EMR, after we do an evaluation and the therapist faxes that evaluation to the provider...
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Product
StrataPT EMR works great. StrataPT may add something that we think is great but that we wouldn't...
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Operations, Product
StrataPT EMR is very user friendly. Users don't have a problem learning the system quickly. I like...
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Relationship
We always have to just shoot StrataPT messages. The vendor is very good at responding pretty...
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Product
It would be wonderful to be able to search a patient by their Social Security number or phone number...
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Product
StrataPT does all the posting of payments, except for patient payments and the payments that I get...
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Value
I haven't heard the owner complain about StrataPT charging for every little thing, and I'm sure they...
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Value
StrataPT doesn’t charge for everything because the charges are percentage based. Besides payment...
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Product
StrataPT EMR has task lists, but I wish there were a way to clean up how things are listed to make...
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Product
StrataPT could have supported us better with some of the more clinic-specific things versus being a...
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Product
StrataPT EMR is relatively user friendly in how we input patient data as well as clinical data. It...
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Operations, Product
Whenever StrataPT does an upgrade, things get glitchy. Sometimes, the system will be slow or will do...
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Relationship
StrataPT's support is great. StrataPT is very responsive to whatever we have issues with. If we run...
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Product
When we first switched over to StrataPT EMR, our front desk had some issues with doing...
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Operations, Product
StrataPT does upgrades every couple of months. That is good. They may do upgrades more often, but...
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Product
One of the biggest things that we have an issue with is that there are still some things in the...
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Loyalty, Product
StrataPT EMR is very user friendly and easy to train people on. We can go to the vendor's website...
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Product
We use StrataPT EMR for all of our documentation and for our billing side. We could use it just for...
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Loyalty
We chose StrataPT EMR because of its billing options. They were the best that we could find for our...
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Loyalty, Product, Value
The thing that really sold me on the system was that it had StrataClarity Panels. That allows us to...
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Product
There are just some things with templates that StrataPT could have better supported us on. We...
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Relationship
StrataPT is fantastic at answering. If there is something wrong, they are on top of it. An executive...
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Relationship, Product
We don't have enough control of StrataPT EMR on our end. If a note accidentally gets deleted, I have...
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Product
We have been a little disappointed with the updates. StrataPT got a new CEO in the last year. Some...
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Product
StrataPT gives us really good reports at regular intervals, and their dashboard is pretty good at...
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Operations
We haven't really needed any ongoing training for StrataPT EMR, but the initial training was fantastic....
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Relationship, Product
My biggest critique of StrataPT’s services is they call themselves a full RCM service, which is...
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Value
Even though StrataPT includes the billing services with the EMR and they don't charge us for each...
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Relationship, Operations
StrataPT can do a million times better with regard to onboarding new clients and keeping them...
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Relationship
We collaborate with StrataPT, and we need to provide a lot of input into the system before the...
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Loyalty
We chose StrataPT a few years ago because they operated on a modern platform, had local support...
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Product
One thing that I'm lacking in StrataPT EMR is integration with some sort of a scheduling feature...
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Product
There is a lot of AI ability right now that would facilitate the documentation. What I use right now...
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Loyalty
We moved away from our previous system to StrataPT EMR because our previous vendor’s system was...
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Product
I'm fairly familiar with what is out there and how other systems are functioning, and one of the...
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Product, Value
My reimbursement for some of the things I do today is the same as it was decades ago, and Medicare...
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Loyalty
If I go cash based, I will probably transition to another app, and I would point StrataPT toward...
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Operations
I never got formal training for StrataPT EMR; I just kind of was thrown into it. We got zero...
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Relationship
StrataPT gets back to us on different strings that we have questions on, but their answers are very...
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Relationship, Product
StrataPT occasionally updates how the evaluations and paperwork look, but there haven't been huge...
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Product
StrataPT is solely directed to PT, so in my role, it takes me a lot longer to do actual evaluations...
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Operations, Product
When the StrataPT EMR upgrades come, videos would be helpful for the rest of the staff rather than...
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Product
I would like to see the integration of remote therapeutic monitoring within StrataPT EMR, and I...
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Relationship, Product
I like the fact that multiple services are integrated within StrataPT EMR, so we don't have to look...
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Product
StrataPT EMR is super easy to use once we get our flow down. Our physical therapist really likes the...
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Product
StrataPT EMR could have better tools that would help us be more mindful of different insurance...
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Relationship
Our relationship with StrataPT is very friendly and efficient. The people that we work with respond...
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Operations
We have to train ourselves. If we have a question, StrataPT just reroutes us back to the training...
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Product
I would give the functionality of StrataPT EMR a 7 out of 10. I have worked in healthcare for many...
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Product
StrataPT’s new CEO shared visions of things we wanted to implement, but we were strung along with...
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Loyalty, Product
There are things we want and need that StrataPT is not doing. We had meetings with the vendor a...
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Relationship, Product
StrataPT is flexible. If we have an issue with something with an insurance overpayment, the vendor...
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Relationship
StrataPT is super communicative, so that is good. We deal with a few people at StrataPT, and they...
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Relationship, Product
Our physical therapist was looking for something with a built-in billing component. In our previous...
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Product
StrataPT EMR does everything we need to do. It is very user friendly for new staff coming in. I like...
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Product
I love the system overall. There are only a few things that have been issues, like the tasks that...
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Product
There are a few glitches in the system that could be easily improved to make documentation more...
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Loyalty, Product
There is a plan of care issue in StrataPT EMR. When we make a progress note, we have to go back into...
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Loyalty
There weren’t really other vendors we considered. I was just doing a Google search, and StrataPT...
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Operations
Our experience with StrataPT EMR has been very good. There are some glitches here and there, but I...
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Relationship, Product
In StrataPT EMR, we have a paper trail of communication. But the system will have a time stamp of...
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Relationship, Product
I get updates regularly. I don't always know what, but I can tell that small changes have been made...
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Relationship, Operations
When I first started using StrataPT EMR, it was an overwhelming process for me because I was...
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Product
StrataPT EMR is pretty easy. In terms of the only things that I have to access outside of the health...
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Product, Value
I love StrataPT. I do not feel like I would be able to operate in the way that I do without having...
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Relationship
I haven't really used StrataPT’s support. I just haven't needed it. On emails, StrataPT is really...
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Product
Some of StrataPT EMR is easy to use, and some of it isn't. It is not easy to create new layouts of...
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Relationship
With the claims, any representative we have or pretty much everyone besides the IT department of...
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Relationship, Operations
When StrataPT EMR was implemented, I did find that I wasn't getting technical support. My claims...
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Product
StrataPT EMR is a good product. As far as claims go, StrataPT has been reliable about those, and...
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Relationship, Value
I hit a bump with StrataPT’s support sometimes if I ask for help that they think or have told me is...
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Culture
I felt like StrataPT EMR met expectations. StrataPT didn't sell me on something that wasn't what I...
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Product, Value
I just use StrataPT EMR on its own. I don't think this is StrataPT’s fault or anything, but I’m not...
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Value
There is an interest that StrataPT charges per claim, and I think that is great. But then there is...
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Product
StrataPT EMR is probably the best EMR or billing product I have worked with for my specialty. I am...
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Relationship, Operations, Product
One thing that could use a little work and be a little better is we don't often know what has been...
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Relationship
StrataPT is pretty easy to work with. They are usually upgrading things that we haven't thought...
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Product, Value
I often recommend StrataPT EMR. It is very easy to use. Everyone that starts here picks it up pretty...
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Operations
StrataPT told me that training and onboarding would be a breeze, but I don’t think they were as easy...
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Relationship
StrataPT is a smaller company, so I get a little bit more attention than I did with my previous...
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Loyalty
One thing that I really wanted that is somewhat unique with StrataPT EMR compared to other software...
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Operations, Product
StrataPT EMR isn't as good as other systems that have been around in the industry for a long time....
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Product
I cosign a lot of my therapist's notes because I'm getting them credentials with certain providers,...
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Culture, Operations
I would purchase the billing portion again, not the EMR. The vendor guarantees a 99% collection...
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Operations, Product
Most of our upgrades have gone better than our first upgrade did, but the vendor still has some room...
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Product
Whenever it comes to audits from an insurance company, depending on the type of audit, StrataPT will...
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Loyalty, Product
I am a little biased toward StrataPT EMR because the EMR we used before it was awful. I appreciate...
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Relationship
If we run into any problems with questions about the system's functionalities or notes, we have a...
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Value
I haven't seen any issues with StrataPT charging for things that they shouldn't. I know what we are...
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Value
Before switching to StrataPT, we had our own billing team, and we were doing a very good job. But...
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Relationship
I'm confident StrataPT's system is going to continue to make me satisfied and do the things that I...
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Relationship
The vendor has been extremely hands on with the issues that are important to us and has helped to...
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Relationship, Value
We spend a lot of money on StrataPT's tool every month, and I'm satisfied with it. But I would be...
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Product
The product has some bugs and glitches that we work through on a pretty consistent basis. Sometimes...
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Product
The product is more intuitive from the therapists' standpoint than from the patients' standpoint....
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Product
I would like StrataPT to continue to build out features. For example, I would rather have more...
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Product
StrataPT's patient portal needs to be better because a lot of our patients get hung up trying to...
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Loyalty
We wanted an EMR and a billing platform that was fully integrated. I wanted to find something that...
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Relationship
I feel very confident recommending StrataPT. There are certain people that I haven't recommended the...
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Product
In terms of proactivity, StrataPT is very helpful. However, there are issues with patient invoices...
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Operations, Product
When StrataPT does upgrades, I wish they would provide a list of the upgrades they are doing. Most...
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Product, Value
I would buy the system again and would recommend it to others in the industry.
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Product
StrataPT’s competitors are offering avenues to add a segment for home exercise programs that are...
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Loyalty
The primary thing I looked for was somebody who could handle PT billing and who didn't have too many...
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Relationship, Product
Sometimes there are issues as far as timeliness goes with StrataPT, but I'm not sure that is their...
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Relationship
StrataPT has just knocked things out of the park every time. They are always on top of things, and I...
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Product, Value
I don't want to have StrataPT bill the patients because I will pay them a fee to bill when the...
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Product
My practice is more holistic, so some of the templates in the system are not as directed toward how...
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Loyalty, Product
StrataPT's ability to collect billing has been consistent, and that is why I have stayed with them....
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Product
StrataPT changed the system. They used to do all the benefits verifications, and then that just...
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Operations, Product
I'm still learning the system, and there are still little quirks that we find. The onboarding...
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Operations
Our previous vendor’s way of doing training was exhaustive and almost too much. I prefer StrataPT’s...
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Relationship
I don't think there is a lot of communication between StrataPT’s people who set up things and go out...
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Loyalty, Relationship, Product
I really can see where StrataPT is trying to stay abreast of current PT trends, and I appreciate...
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Operations
There was a time when I was getting ready to go back to my previous vendor because StrataPT didn’t...
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Operations
As part of the onboarding process, I was supposed to have all my data from the previous system...
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Relationship, Product
I appreciate the fact that before StrataPT writes anything off, they ask for authorization. I like...
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Product
StrataPT used to do credentialing, but they don't anymore. That service would be nice because I'm...
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Product
For PT, we have to track progress notes. To stay compliant, we need to do a progress note every...
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Culture
I ended up going with StrataPT because I don't believe in paying per license. Also, for some EMRs, I...
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Product
There are things that I miss about our previous vendor. I miss having all the drugs coming in. I...
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Operations, Product
Overall, we really like the system. It is very intuitive. Our onboarding was all virtual, but the...
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Relationship
There doesn't seem to be a chain of command to take concerns up to the next level. I know Paul Singh...
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Product
The accuracy, timeliness, and follow-up are improved. We have cases that are difficult, but in 95%...
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Product
When we complete a note, if we say we billed one unit of a timed code and put that we saw the person...
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Product, Value
There are some features or things that have been problematic for us in terms of using the system and...
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Relationship
We have had a change in our direct contact person. Six months ago, my satisfaction would have...
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Loyalty
We chose to go with StrataPT because the EMR system was very easy to use and intuitive, but the...
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Relationship
I don't feel like we communicate very well. Recently, I was trying to track down a payment where...
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Product
When we fax a note to a provider, the default setting on the fax in the system is to not include the...
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Relationship, Product
When we create a message thread, we can direct where we want the message to go. We can send it to a...
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Relationship
There was a time when I would have rated highly StrataPT’s service as being proactive, and I have...
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Relationship
StrataPT is quick to respond. When we message them, someone is quick to answer, but the only way...
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Product
I would like to see more robust automated scheduling features in StrataPT’s system. If we have...
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Product
StrataPT does have a lot of communication stuff built into the system, but it comes from different...
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Relationship, Product
I wish StrataPT would communicate about updates more. Sometimes we will get a message that says the...
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Relationship, Product
I'm definitely the most tech-savvy person on my team, but nobody really struggles to actually use...
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Relationship, Product
StrataPT added a feature recently where we can see a bit of revision history on somebody’s profile,...
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Operations
StrataPT does a really good job with the communication and the back end, but their training and...
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Relationship, Product
Some things that I really like about StrataPT are their communication and their billing. One of the...
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Product, Value
Most of the billing improvements, in terms of getting higher reimbursements, have been more on our...
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Product
I hope StrataPT avoids AI until their system becomes a really mature platform. The solution can make...
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Product
I would like to see more advanced algorithms added to StrataPT’s system. The system has this great...
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Product
StrataPT knows that a patient has been in for X many visits. The first visit is the initial...
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Relationship
StrataPT gives us a person who handles our service, so all of our messages and communication come...
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Product
There are two strong selling points to the system. One is the visual design, and more importantly,...
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Product
By far, the best improvement that StrataPT dropped on us out of nowhere was this little calendar...
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Operations
There were a couple of key people from StrataPT in the very beginning of the onboarding who I really...
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Operations
StrataPT could improve their onboarding. The first person I worked with from the very beginning was...
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Product
Since we have been on StrataPT, we have not had any crashes or the website go down. Our last system...
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Relationship, Operations
If I were trying to schedule appointments or create insurance and I couldn’t speak to someone, when...
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Product
I like the reports, and what I really love is the Strata Clarity panel on the billing side. I can go...
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Loyalty, Product
I know that StrataPT's primary everything is about reimbursement and money for clinics, and I chose...
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Loyalty, Product
Our last system is probably the worst EMR system period. I have nothing nice to say. I knew that we...
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Operations, Product
In our last system, or in any software I use, I could click by week in the calendar. StrataPT’s...
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Product, Value
I really love the intake email and texts. Getting that paperwork all done online is huge. I really...
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Relationship, Product
StrataPT’s response when I need to message somebody in the billing is rather quick. We have to...
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Product
With all the little in-betweens to the four stages of creating a patient, there are a lot of blank...
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Operations
Our StrataPT contact came into training as though we had experience playing around with the system,...
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Operations, Product
My biggest thing is that the onboarding is so routine to the StrataPT staff that they are losing...
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Product
The appointment calendar is really rough. The way the calendar is set up, we can click on the...
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Product, Value
A positive for StrataPT is the billing turnaround. The amount of time it takes for therapists to...
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Product
StrataPT definitely met my expectations. Scheduling is easy. Making the templates for documentation...
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Value
If anybody asks for any EMR vendor recommendations, I will recommend StrataPT. I do recommend them...
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Culture, Value
I worked with another large company before, and that vendor seemed to nickel-and-dime everything....
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Product
The vendor could make the whole scheduling thing more streamlined and take some of the pressure off...
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Product
When StrataPT's system is processing the notes, it won't catch that we repeated the same CPT code....
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Relationship, Product
StrataPT has a waiting list feature for the scheduling, but if there were an automated way of...
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Relationship
StrataPT designates one person for the customer. We had another representative who was solely for...
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Product
Some accounts have been aging for some time now. Companies may be short-staffed, so they can't get...
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Relationship
StrataPT is very responsive. Whenever we have any issues with the reimbursements or any technical...
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Loyalty
My future satisfaction with StrataPT depends on the features that they are going to provide. I don't...
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Product
StrataPT is very good with metrics. They have tons of metrics that I didn't have with our last...
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Relationship, Operations, Product
Last year, there was a period when the vendor was updating the software, and they didn't give us any...
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Operations
The initial training was good, but there is no ongoing training right now. StrataPT has a library...
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Product, Value
I am able to efficiently collect billing things. Before, it was like the person who was doing things...
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Product
If I am writing the daily notes in the system, I will have a window open with the schedule. The...
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Product
Right now in the system, I have a goals description. Right now, I can only choose my response. I...
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Value
I would like StrataPT to be a little cheaper, but the price hasn’t changed in the years we have been...
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Loyalty
So far, I'm satisfied with the system. There are a few things that I complain about, but whenever I...
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Loyalty, Operations
StrataPT trained me to customize the software for my use. From time to time, there are bumps in the...
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Product
StrataPT is not perfect. There are some small bumps, but overall, things are going smoothly. The...
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Value
I have never been surprised by a bill or an upgrade. StrataPT provides information beforehand.
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Relationship
We have seen some turnover with our support people at StrataPT. We have had several people come in...
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Operations, Product
In the system, we have the list of exercises, and when I add new exercises to the box with...
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