StrataPT EMR Commentary
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Subject Expert
Paul Hess
Research Director
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User Commentary
Relationship, Product
I feel like StrataPT is really pushing the move into AI, but that has not worked at all for us....
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Relationship
The support has been a problem with StrataPT. I submitted a technical support ticket, and several...
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Relationship
The communication with StrataPT is poor. When the person who was in charge of my account was...
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Value
I don't think StrataPT’s charges are out of line with the industry, but in the places where we need...
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Product
We've had a lot of issues on the billing side with StrataPT EMR, and we feel like we've given the...
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Operations
StrataPT's training program is pretty straightforward, but it could be better and needs to be...
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Relationship
There have been several times when we have put in a ticket with StrataPT for something that needs to...
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Relationship, Value
The platform itself is free. StrataPT is just on the RCM side, and that is how they make their...
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Product, Value
Like with any program, customers are going to have headaches with StrataPT EMR. But we had way more...
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Operations, Product
It appears that StrataPT is relying too much on AI, and if the claims don't process cleanly, the...
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Relationship
The problem is that StrataPT is very slow in getting back to us. Before, their policy was that...
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Culture
To improve and keep us as a customer, StrataPT needs to do their job and to do exactly what their...
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Relationship, Product
If claims have been denied, StrataPT should be researching those and figuring out why. They could...
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Loyalty
The EMR is fine. It's not extremely user friendly. It doesn't have a lot of certain tests in it. But...
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Loyalty, Relationship
We are looking at a different documentation software because we're running into the same billing...
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Relationship, Product
StrataPT EMR is user friendly. It is a very good, strong software. It has current information, and...
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Relationship
To avoid more customers leaving in the future, StrataPT should listen to their providers about what...
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Relationship
StrataPT recently got an AI scribe we were interested in looking at. We have been waiting to try...
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Relationship, Product
I have no idea whether StrataPT delivers on their road map or vision because I have no idea what...
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Loyalty, Relationship
I'm not very happy with StrataPT EMR, and we are definitely changing systems because it's not...
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Relationship
StrataPT could be more timely in their support. The amount of time it takes for a resolution varies...
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Product
We are happy with StrataPT. The system is fairly easy to work with.
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Product, Value
StrataPT found my documents listed under another doctor, and another doctor got paid, and I can't...
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Operations
StrataPT barely gave me training. The representative called to give me training, and I have used...
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Relationship, Value
StrataPT was the worst decision I ever made. I have talked to other people that use the solution,...
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Relationship
StrataPT has really terrible account managers and billing software. They do not look up claims, file...
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Relationship, Product
StrataPT's email system never works. It hasn't worked in years. The vendor tells me different things...
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Loyalty, Product
StrataPT has been talking about including remote therapeutic monitoring as part of the EMR, and that...
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Value
Overall, StrataPT EMR is a great product when compared to other ones. A highlight of the solution is...
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Relationship
With StrataPT, there has been turnover with billing. There have been some changes recently in the...
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Relationship
StrataPT's support could be better. Everything has to be done through the system's dashboard, like a...
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Product
Sometimes, StrataPT EMR is slow. We will try to keep a payment, add a patient, or look up someone's...
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Product
We have had numerous issues with trying to do notes in the system. There are a variety of things...
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Product, Value
The system's ease of use is wonderful. I can't complain about that. We have had some issues, but...
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Product
StrataPT tries to update the system and do things. However, I honestly think that we are having more...
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Product
I wanted a turnkey billing solution Strata has provided that and they've done that very well. That's...
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Relationship
Anytime I have customer support or anything like that, everything's handled quick by Strata. My...
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Value
If I were paying a biller instead of using this software, I would be paying the same amount. As far...
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Operations
Strata isn’t big on handholding you through training, but they have a ton of online libraries of...
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Product
There's a couple features that I think are kind of common in the industry that Strata PT doesn’t...
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Product
I like to rely on some guardrails built in the system based on payer rules. I would say there's not...
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Value
Strata’s cost is based on collections. So as far as I've ever seen, there's no oh, you want a fax?...
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Relationship, Operations
After the Change HealthCare incident, in the first three days Strata got us all to get into...
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Product
Some of Strata PT’s reporting is really nice, but some of it should be intuitive and easy. A report...
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Product, Value
Everything in Strata PT is geared towards getting your claims out clean so you get paid quick....
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Product
StrataPT’s reporting is excellent. I can, with a few clicks, know how my clinics are doing and how...
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Value
StrataPT would charge more for additional products and services, so I don't know that I would want...
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Relationship
Strata has a lot of clients, so I get that, but I feel like they're a little slow on the denial....
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Product
I'd like some other things from StrataPT that would be good to be automated. They have these tasks...
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Relationship
I've had a few little issues with StrataPT customer service. I had a patient complain recently that...
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Operations
I felt the training from Strata was too short, felt like I could have used more training. It's...
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Loyalty, Relationship
StrataPT is open to making changes, or at least that's what I've been told. I do plan to stay with...
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Relationship
StrataPT could improve their offering with more customer service because everything is so...
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Relationship, Product
StrataPT is over-promising and under-delivering. Certainly from when I met with them face-to-face...
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Relationship
My StrataPT rep is a lovely person, but sometimes I feel like we're doing all of our problem solving...
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Product
I hate the credit card company that StrataPT has chosen to integrate and I'm not able to switch to a...
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Relationship
When we first picked Strata, I wasn’t blown away. It was more because they were one of two or three...
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Loyalty, Value
I chose Strata because it combined the billing with the EMR. If I just switched EMRs, I was then...
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Product
StrataPT shines in the flexibility of the documentation, being able to modify things to what you...
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Product
The automated billing is huge. We started as a practice that used paper billing. We live in an area...
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Relationship, Product
The things that StrataPT has implemented to make things easier are actually making things harder....
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Operations
Training is challenging because there are so many steps, and the way the system is set up to...
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Product
There are software technical glitches. It seems like when StrataPT rolls out an update, then there...
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Relationship
It would be huge if they sent out a mass email that says they are aware that StrataPT EMR is not...
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Relationship
The whole thing with StrataPT is that they ranked number one in the software EMR area. Their...
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Relationship
Each clinic is assigned a person. I don't like the one we are assigned to. I have asked to change,...
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Loyalty
We chose StrataPT EMR because StrataPT promised that they could customize our EMR to fit our needs...
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Product
Our previous solution was superior compared to StrataPT EMR. I feel like StrataPT is using us to try...
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Relationship
StrataPT said that they could customize a lot of things. They told us that it would take two or...
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Operations
If I could go back and do things differently, I would ask for a one-month trial of StrataPT EMR...
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Product
StrataPT EMR's integration abilities are very, very limited. The vendor told us that we could fully...
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Relationship, Product
Some issues, like StrataPT’s ability to access certain applications, have been an ongoing source of...
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Product, Value
Billing in StrataPT EMR has been great, and we have seen a definite increase in paid claims since...
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Relationship
The communication from StrataPT’s teams has been very timely and helpful, and most times, if a...
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Product
Communication within our clinic's team is not particularly easy in StataPT EMR, and there are often...
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Product
There are times when StrataPT EMR is very slow to load new pages, and there is an ongoing,...
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Product
The ability to text and email patients from within StrataPT EMR is helpful, and we like the ability...
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Relationship, Product
Some of the things that are built into the system, like its warning messages and errors, are...
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Product
With StrataPT EMR, we can connect to the internet to send and receive faxes. We can also post...
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Relationship
I feel like I am often educating StrataPT's account manager rather than the other way around when it...
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Culture, Product
StrataPT EMR's EMR side works pretty much as promoted. The system's scheduling abilities are really...
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Product
We have been dealing with a known issue related to a payer with a therapy cap. Once our billing...
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Loyalty, Relationship
StrataPT used to solve problems in minutes or hours. Now, their customer success person's standard...
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Relationship, Product
My biggest concern with StrataPT EMR is on the revenue cycle management side with things getting...
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Loyalty
Over the last year, we have had some struggles with StrataPT EMR. Those haven't improved. They have...
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Relationship, Product
The StrataPT EMR website has a lot of slow times, and I have had to call the vendor a couple of...
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Loyalty, Value
StrataPT EMR was highly recommended by a friend of mine who is a business owner. I needed a solution...
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Relationship
StrataPT doesn’t usually reach out to me; I'm the one who has to reach out to them. But if I message...
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Relationship, Product
It would be nice if StrataPT provided more insurance verification stuff and were more active in...
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Product
I would like a more integrative home-exercise program in StrataPT EMR. There is a bit of a database,...
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Loyalty, Product
There is probably new technology out there, and I wonder whether it would be helpful. I get...
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Relationship
StrataPT’s staff members are really helpful and very responsive. If I run into an issue, they get on...
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Loyalty, Value
Billing with StrataPT EMR is insanely helpful. If the system weren't taking care of all my billing,...
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Product
StrataPT EMR is highly transparent, and I like that a lot. We can see exactly what is going on with...
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Relationship
StrataPT has very good customer support compared to other EMR vendors that I have used, and I have...
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Relationship, Product
I want StrataPT to be more proactive and identify issues faster when the payers don't pay what they...
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Relationship, Product
I believe there is a big opportunity for StrataPT to improve our ability to export our patient...
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Product
The physical therapists who use the software solution on the clinical side like that everything...
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Product
When StrataPT has updated improvements in their software, there have been issues with the speed at...
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Operations, Product
Training is something StrataPT can improve upon. If I compared them to other EMR vendors, they would...
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Relationship
It would help me if other clients of StrataPT were aligned with some of our goals. Then I would feel...
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Relationship, Product
StrataPT doesn't make a lot of promises, but when they do, they keep them. That is good. StrataPT is...
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Product
StrataPT’s system automates routine things, and the vendor involves people if something is unusual....
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Loyalty, Product
The product is specifically a physical therapy-designed EMR, so the vendor pretty much knocks it out...
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Product, Value
It would be great if we could basically blank out the system's schedule so that it would only show...
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Relationship
StrataPT's leaders send out regular updates and emails. They leave message threads open so that we...
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Relationship
The vendor's engineers are really great. I can call the vendor on the phone and sit there and talk...
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Product
The product does everything that StrataPT says that it should. In terms of people interacting with...
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Value
Integration is our biggest pain point with StrataPT EMR. That is the one thing that really hurts us...
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Product
One downside to the human side of the product is that there is no external interaction. People can't...
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Culture, Relationship
StrataPT's promise is pretty baseline. They are going to track our patient information and...
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Relationship, Product
StrataPT is always doing updates and improvements. A lot of the time, those aren't even things that...
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Operations
Our implementation of StrataPT EMR went very smoothly. There weren't any hiccups, and we were very...
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Product
StrataPT EMR is easy to use. The system also has shortcuts and is very portable. I can use it just...
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Relationship
If I have an issue that comes up, like when I want a certain form, StrataPT will create that for me....
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Relationship
Overall, we have been happy with StrataPT's customer service. It is an improvement from the customer...
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Product
Sometimes when we make changes in StataPT EMR, there is a gap of time before that information comes...
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Relationship
When we contact StrataPT’s customer support team, they usually get back to us on that same day, but...
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Commentary Summary
Comment Type Breakout