Raintree Systems Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Operations

The training and support during the implementation were helpful. We have worked with Raintree...

Apr 2024
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Director

Product

The reports that Raintree Systems generates are long and overly verbose. There is no way to narrow...

Apr 2024
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Director

Operations

When training someone new on Raintree Systems, one of our staff just sits down with them and shows...

Apr 2024
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Director

Loyalty, Product

We are a physical therapy office, and we have a few providers that are using Raintree Systems. We...

Apr 2024
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Director

Relationship

My experience with the Raintree Systems support team is calling and leaving a message, and it takes...

Apr 2024
||
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CEO/President

Operations

The training in the beginning was pretty terrible. There were a couple of role changes in the...

Apr 2024
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CEO/President

Relationship, Product

It feels like once every quarter, we have issues with information not being sent out of the product,...

Apr 2024
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CEO/President

Relationship

When I give Raintree Systems feedback, their responses are not direct. They are very vague. They...

Apr 2024
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CEO/President

Relationship, Product

It almost feels like Raintree Systems is an IT company that makes healthcare products. They don't...

Apr 2024
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CEO/President

Product

We run a payroll system for some clinical staff in the EMR, and that system is based on some of...

Apr 2024
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CEO/President

Culture, Loyalty

Raintree Systems could back off on the overpromising because they have a good sales team and they...

Apr 2024
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CEO/President

Value

There are already products out there that the vendor will not integrate things with because I assume...

Apr 2024
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CEO/President

Culture, Relationship

I don't have an account representative that I can just have a conversation with at Raintree Systems....

Apr 2024
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CEO/President

Operations, Product

One of the things I love about Raintree Systems is if there is a data point in the EMR, there is a...

Apr 2024
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CEO/President

Value

The vendor is really good at adding forms or anything we need for billing purposes. It seems like on...

Apr 2024
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CEO/President

Product

If Raintree Systems gave the product a facelift, that would be useful. That seems like a silly...

Apr 2024
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CEO/President

Operations

We really need Raintree Systems’ help with a couple of things, like better training and best...

Apr 2024
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CEO/President

Relationship

It is hard to get complete solutions from Raintree Systems, even though the response times are...

Apr 2024
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CEO/President

Loyalty

We are not sure whether Raintree Systems is part of our long-term plans because they don't have an...

Apr 2024
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CEO/President

Relationship, Product

We don't trust Raintree Systems’ reporting very much. It seems like we run a report and get a...

Apr 2024
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CEO/President

Relationship

The vendor’s support team responds really quickly, and that is nice. The vendor recently updated the...

Apr 2024
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CEO/President

Culture, Relationship

Raintree Systems rolled out a few new products recently, including a new kiosk and stuff for their...

Apr 2024
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CEO/President

Product

In Raintree Systems, I can't track the clinical outcomes in any meaningful way. But my billers like...

Apr 2024
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Manager

Culture, Value

We added a program to our system, but we had to buy that program from the vendor instead of having...

Mar 2024
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Manager

Relationship

When we submit cases to the vendor's support people, we assign priority levels to the cases. Some of...

Mar 2024
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Manager

Culture, Relationship

Raintree Systems doesn't keep their promises when it comes to the timelines that they say they are...

Mar 2024
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Manager

Culture, Operations, Value

When I needed to add something simple to the system, Raintree Systems told me that they were going...

Mar 2024
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Manager

Product, Value

Raintree Systems has been a great tool for us. We are a specialty facility, so we have trouble...

Mar 2024
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Manager

Relationship

Raintree Systems needs to work on their customer service piece. Over the last year, something has...

Mar 2024
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Manager

Loyalty

A lot of things from Raintree Systems are getting better. From Raintree Systems' conferences, it...

Mar 2024
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Manager

Product

Our therapists work on the road, so if there were an app from Raintree Systems that they could use...

Mar 2024
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Manager

Relationship

We wanted the vendor to do a rediscovery to assess our billing and intake. Since we were an...

Mar 2024
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Manager

Operations

The implementation team members we got from Raintree Systems were phenomenal. They were super...

Mar 2024
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Manager

Loyalty, Relationship, Product

There seem to be a lot of great changes coming up with Raintree Systems. I'm pretty involved in all...

Mar 2024
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Manager

Value

We have been using Raintree Systems for a long time, and they recently had a lot of internal...

Mar 2024
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Manager

Relationship

The customer service side of Raintree Systems has been frustrating in terms of their customer...

Mar 2024
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CEO/President

Operations

The implementation was disorganized. When we implement new things, we need a clear guide, but we...

Mar 2024
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CEO/President

Product

The customization of the product is awesome. The system is doing some fairly complicated things, and...

Mar 2024
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CEO/President

Operations, Product

The vendor could improve some of their patient outreach stuff, but overall, the product does what...

Mar 2024
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CEO/President

Relationship

The reaction time is really good with Raintree Systems. However, what brings the level down is that...

Mar 2024
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CEO/President

Loyalty, Operations

People are going to love the product after the first six months, but they are going to be miserable...

Mar 2024
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CEO/President

Product

Raintree Systems needs to hear that what users really want are micro improvements in efficiency, not...

Mar 2024
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Analyst/Coordinator

Operations, Product

To this day, we cannot seem to figure out the hierarchical system of Raintree Systems' tables, so...

Mar 2024
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Analyst/Coordinator

Product

We were not prepared for how Raintree Systems would integrate billing into daily notes. We have come...

Mar 2024
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COO

Loyalty

We initially chose Raintree Systems for our personalized therapy services, attracted by the promise...

Mar 2024
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Analyst/Coordinator

Relationship

The help portal is good in that it creates the ticket, and we can track it, but we have come to...

Mar 2024
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Analyst/Coordinator

Operations

While we loved our implementation team, we are a large company, and all training was done online...

Mar 2024
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Director

Relationship

We are concerned with the trajectory of Raintree Systems. Things have really changed with regard to...

Mar 2024
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CEO/President

Product

There are a lot of nuances to medical billing, especially in rehab, between limits with units,...

Mar 2024
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CEO/President

Product

For some insurances, we can't bill more than four manual therapy units. We have physical and...

Mar 2024
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CEO/President

Product

Our staff refers to the screens and things for Raintree Systems as being busy and very clicky. There...

Mar 2024
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CEO/President

Relationship, Operations

Raintree has a very big team. Their process was very systematic, and we had regular face-to-face...

Mar 2024
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CEO/President

Operations

We had a team of superusers on our end who initially started the training with Raintree Systems and...

Mar 2024
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CEO/President

Product

Raintree Systems integrates with our EMR system, the billing system, and the clearinghouse. Also, it...

Mar 2024
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CEO/President

Product, Value

People who are younger seem to catch on really well to the product. Our young staff love Raintree Systems....

Mar 2024
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CEO/President

Relationship, Operations

Raintree Systems needs to be more accessible to all staff. Right now, the system is set up so that...

Mar 2024
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CEO/President

Relationship

Communication has been really strong with Raintree Systems, but I always think that the higher...

Mar 2024
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CEO/President

Product

We have a good ability to get reports and data here, but there are definitely some challenges with...

Mar 2024
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CEO/President

Value

Raintree Systems is probably one of the most expensive systems, but I can already see the difference...

Mar 2024
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(0)
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Manager

Operations

Most EMRs have training videos for new users, but this one does not. Customer service is slow, and...

Mar 2024
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Director

Operations

The vendor's training was very intense before we were even using the system. By the time we started...

Mar 2024
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Director

Operations

Our biggest complaint is about the implementation. The first year with the product was extremely...

Mar 2024
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Director

Loyalty, Product

As our company grew, we outgrew our old vendor. We were happy with some things Raintree Systems had...

Mar 2024
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Director

Operations

For our billing team, the ledger has been the most complicated piece of the product to learn in...

Mar 2024
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Director

Relationship

When I put in a ticket with the vendor's support team, they are extremely responsive and answer...

Mar 2024
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Manager

Product

The system requires a lot of clicks to get anything done during clinical usage or scheduling. The...

Mar 2024
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CEO/President

Relationship, Operations

Raintree Systems is not an intuitive system, but once a user learns how to use the system, it is...

Mar 2024
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Analyst/Coordinator

Operations

Since we have been a part of Raintree Systems, we have had constant issues, from the the...

Mar 2024
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CEO/President

Value

Raintree Systems has always felt like a system meant for therapists but that was built by and for...

Mar 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The new HTML version of Raintree Systems looks great. It is not different enough from the client...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship

I like the access I have to call Raintree Systems and get a subject matter expert, like a programmer...

Mar 2024
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Analyst/Coordinator

Operations

What we like the most about Raintree Systems is how very configurable it is. It respects the users...

Mar 2024
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Analyst/Coordinator

Relationship, Value

Lately, since Raintree Systems was acquired by a venture capital company, we have noticed a drop in...

Mar 2024
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Analyst/Coordinator

Loyalty, Relationship

We have noticed a general drop in the level of customer service we get since the acquisition. It...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

We are still on the Windows client version of Raintree Systems because last time I checked, the...

Mar 2024
||
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Analyst/Coordinator

Operations, Product

New users who come to work for us are intimidated by the interface of Raintree Systems, especially...

Mar 2024
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Analyst/Coordinator

Product

We had to build our own notes for a couple of different branches because Raintree Systems doesn’t...

Mar 2024
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VP/Other Executive

Product

Raintree Systems is an IT solution, and it is running in the background, so we don’t have to be...

Mar 2024
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VP/Other Executive

Product

The strength of the program is its integration with the billing piece and how quickly and seamlessly...

Mar 2024
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VP/Other Executive

Loyalty

We are hoping that Raintree will improve their product, and if not, we will probably make a change...

Mar 2024
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Analyst/Coordinator

Relationship

I don't think that I have ever had anything alerting me of problems. The vendor just says what is in...

Feb 2024
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Manager

Value

Raintree Systems charges for everything. They want to charge us even for something like a simple...

Feb 2024
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Analyst/Coordinator

Relationship

When I work with individuals who are in charge of the sections that I'm reporting on, they are...

Feb 2024
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Manager

Operations, Product

Raintree Systems has a lot of upgrades. I would like to see more education on the content and the...

Feb 2024
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Analyst/Coordinator

Product

I like that the product has a lot of functions from billing to customer relationship management to...

Feb 2024
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Analyst/Coordinator

Operations, Product

The system works well if we really know it well and know how to seek information, but in terms of...

Feb 2024
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Analyst/Coordinator

Product

The reports are not the easiest to run. The reports pull from a lot of data from a few different...

Feb 2024
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Analyst/Coordinator

Product

The texting limits that the vendor has are kind of arbitrary. We get charged if we go over the...

Feb 2024
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Manager

Loyalty, Product

Raintree Systems integrates with authorizations and stuff. I would like to see a huge enhancement to...

Feb 2024
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Manager

Operations

I have been on Raintree Systems for a long time, so my personal opinion is that it is pretty easy to...

Feb 2024
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Manager

Relationship

The problem with Raintree Systems’ support is that the vendor does not have knowledgeable people in...

Feb 2024
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Manager

Relationship

I have the name of a person I go to in order to get something done. We had a contact person at...

Feb 2024
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Manager

Value

Raintree Systems is our sole source for EMR billing, reporting, and everything else. I'm a diehard...

Feb 2024
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(0)
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CEO/President

Culture, Value

Raintree Systems just switched to a new system for invoicing and payments for custom projects....

Feb 2024
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(0)
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CEO/President

Operations, Product

The design and the user interface could be improved. I do a little session with our providers after...

Feb 2024
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CEO/President

Loyalty, Product

We have an HL7 integration with an instance of an EHR at a healthcare system. I would like to take...

Feb 2024
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CEO/President

Relationship

Raintree Systems doesn’t reach out about day-to-day activities, workflows, and things like that. But...

Feb 2024
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CEO/President

Culture, Value

The billing structure is pretty straightforward, but when I look at how much we pay monthly for an...

Feb 2024
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CEO/President

Product, Value

We are overall super happy with Raintree Systems. When we compare them to other companies that do...

Feb 2024
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(0)
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Director

Operations

Raintree Systems could work on the consistency and format of their training. The system's new...

Feb 2024
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(0)
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Director

Product, Value

Raintree Systems doesn't integrate with our preferred scheduling solution. Raintree Systems also...

Feb 2024
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(0)
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Director

Product

Raintree Systems could make the system more intuitive by providing consistent functionalities with...

Feb 2024
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(0)
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Director

Relationship

Raintree Systems could reach out to us more to let us know about known issues caused by software...

Feb 2024
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(0)
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Director

Relationship

We have seen a lack of proactive measures from the vendor. Raintree Systems is extremely reactive,...

Feb 2024
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(0)
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Director

Loyalty, Relationship

We have not been very pleased with Raintree Systems in the last little while. They have made a good...

Jan 2024
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Director

Operations

The Raintree Systems’ knowledge base is somewhat user friendly, but we have to know exactly what we...

Jan 2024
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(0)
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Director

Operations, Product

The product is pretty user friendly, and that is why I would still buy it today. It is super easy to...

Jan 2024
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Director

Culture, Loyalty

There are some up-and-coming products out there that are going to be useful for clinicians to use,...

Jan 2024
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Director

Value

Lately, there have been a lot of additional charges from Raintree Systems to get things done. If we...

Jan 2024
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Director

Product

The patient portal in Raintree Systems is not very user friendly, and the first thing that the...

Jan 2024
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Director

Operations

As we were going through the training during the onboarding process, we asked a lot of questions....

Dec 2023
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Director

Operations

The training was awful and very difficult to follow. The vendor would only let a few of us do the...

Dec 2023
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Director

Relationship

Raintree Systems is never proactive. They are always trying to clean up after the fact. A few people...

Dec 2023
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Director

Relationship

We have been in contact with Raintree Systems' top-level folks, and they all make promises of...

Dec 2023
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Director

Culture, Operations

Based solely on the product, what we have been able to do with it so far, and where we came from, we...

Dec 2023
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Director

Operations

Initially for the onboarding process, we were told a certain time frame of when we would be able to...

Dec 2023
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Director

Relationship

Raintree Systems' support is awful. We are very patient people, but the vendor's support service has...

Dec 2023
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Director

Loyalty, Value

The system's capabilities are incredible. Before, we had a very cut-and-dry, old-school system that...

Dec 2023
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Director

Relationship, Product

When little glitches or things happen, it would be way better if we could actually get support...

Dec 2023
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Manager

Relationship

More recently, Raintree Systems has been quicker to pick up the phone and call after we put in a...

Dec 2023
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Manager

Loyalty

Initially, it felt like Raintree Systems was a mom-and-pop operation, but now it is moving to be...

Dec 2023
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Manager

Operations

When Raintree Systems does an upgrade, we get a PDF of the changes they are making, and I would...

Dec 2023
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(0)
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Manager

Operations, Product

Raintree Systems has a feature where we have something that is like Google for the system. We can...

Dec 2023
||
(0)
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Manager

Relationship, Operations, Product

The Raintree Systems platform is pretty good, and it is pretty easy to teach to someone else. It is...

Dec 2023
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Manager

Loyalty, Product

Raintree Systems is not easy to customize to a practice's specific needs. For example, we are a...

Dec 2023
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Manager

Value

The cost for adding templates that some of our clinicians want in Raintree Systems seems really...

Dec 2023
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Manager

Relationship

When I put in a service ticket with Raintree Systems and get a response, sometimes I don’t even...

Dec 2023
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Director

Relationship

I have been really satisfied with Raintree Systems. I think their customer service team has been...

Nov 2023
||
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Director

Product

Raintree systems is very intuitive, and I really like the BI that they use. It has been really...

Nov 2023
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Analyst/Coordinator

Relationship

Because of the customer service, I would not choose to buy the product again. It takes the vendor a...

Nov 2023
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Analyst/Coordinator

Operations, Product

My overall experience using Raintree Systems has been good. It was good for the most part until the...

Nov 2023
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Analyst/Coordinator

Value

I guess the organization feels like they are getting their money's worth. Raintree Systems is doing...

Nov 2023
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Analyst/Coordinator

Product, Value

Raintree Systems is a good product. I would recommend it so a company could get a feel of it to see...

Nov 2023
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CEO/President

Relationship

Raintree Systems doesn’t keep their promises because of their help desk system. When we do run into...

Nov 2023
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(0)
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CEO/President

Relationship, Operations

We have never had any updated training. Unless we call and ask for something, Raintree Systems...

Nov 2023
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(0)
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CEO/President

Loyalty, Value

I have watched Raintree Systems' services deteriorate over the last few years, to the point that we...

Nov 2023
||
(0)
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CEO/President

Product

Raintree Systems does a good job in that it is an all-inclusive solution for our practice in terms...

Nov 2023
||
(0)
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CEO/President

Relationship

We are longtime users, and I have some people at Raintree Systems who I can go directly to, but they...

Oct 2023
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CEO/President

Relationship

The product is pretty solid for what it does, but the vendor is pretty much in denial. I have...

Oct 2023
||
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CEO/President

Loyalty, Relationship

The tangible outcomes are about the financial strength of Raintree Systems in terms of our billing...

Oct 2023
||
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CEO/President

Relationship

Communication is a huge problem. Raintree Systems needs to improve their communication. When I try...

Oct 2023
||
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CEO/President

Relationship, Product

Raintree Systems seems to be very focused on the very large multistate, multiclinic operations, and...

Oct 2023
||
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CEO/President

Loyalty, Product

Raintree Systems began their EHR work strictly from a therapy standpoint, and then they added...

Oct 2023
||
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CEO/President

Relationship

There have been major changes in Raintree Systems with the surprising death of their founder. There...

Oct 2023
||
(0)
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Operations, Product

The upgrades have not been helpful. We have had more issues than benefits. The inconsistencies in...

Oct 2023
||
(0)
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Operations

The initial training was good. I have not had any ongoing training.

Oct 2023
||
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Product

We would like Raintree Systems to focus on the design, stability, and reliability of the web-based...

Oct 2023
||
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Product

It is nice that Raintree Systems is web based, so we can access it from any computer or even from a...

Oct 2023
||
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Product

The pediatric notes are in the SOAP format, but the assessment part does not populate in the final...

Oct 2023
||
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Relationship

When I call the customer service team, they try to be helpful and are very kind, but they can't...

Oct 2023
||
(0)
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CEO/President

Relationship, Product

Raintree Systems lacks opportunities to connect with other vendors and the ability to get us custom...

Oct 2023
||
(0)
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CEO/President

Relationship

We need to have an electronic interface with a third party. That third party provides a service to...

Oct 2023
||
(0)
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Manager

Relationship

I don't think Raintree Systems has ever told us something that could be a problem.

Aug 2023
||
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Manager

Product

Some of the business that we do is pretty unique, so we are not able to customize some of the things...

Aug 2023
||
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Manager

Relationship

Raintree Systems’ support is usually pretty timely.

Aug 2023
||
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VP/Other Executive

Relationship

I went to one of Raintree Systems’ roadshows, and I am not alone; many people are frustrated with...

Jun 2023
||
(0)
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VP/Other Executive

Operations

We had a negative situation with Raintree Systems, and they never offered us any training. They gave...

Jun 2023
||
(0)
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VP/Other Executive

Operations, Value

Raintree Systems' product works, but it is not user friendly. It is effective but not as effective...

Jun 2023
||
(0)
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VP/Other Executive

Product, Value

Raintree Systems is not cloud based, and the vendor doesn't seem to want to, and that is the biggest...

Jun 2023
||
(0)
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VP/Other Executive

Product

I like Raintree Systems’ flexibility. We can use the platform in many different ways. It is not one...

Jun 2023
||
(0)
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VP/Other Executive

Relationship, Operations

I like how Raintree Systems listens to customers. They do a lot of customer-facing events. For...

Jun 2023
||
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VP/Other Executive

Loyalty, Product

The UI is a little dated. I think Raintree Systems knows that, and they are working to make it more...

Jun 2023
||
(0)
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VP/Other Executive

Relationship, Product

Sometimes with flexibility comes challenges because if a product is too customizable, a customer has...

Jun 2023
||
(0)
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CEO/President

Product

Raintree Systems can manage a lot of different things well, such as our billing, documentation, and...

Jun 2023
||
(0)
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CEO/President

Operations

Raintree Systems offers a lot of things for training, but sometimes they are not very helpful. They...

Jun 2023
||
(0)
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CEO/President

Relationship

The platform we use to put in support cases is not very user friendly, and there are technicians...

Jun 2023
||
(0)
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CEO/President

Loyalty, Product

We are a specialized clinic, and Raintree Systems is not the best system for our practice. I...

Jun 2023
||
(0)
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CEO/President

Relationship

We have struggled with Raintree Systems’ customer service team. They are not easy to work with. We...

Jun 2023
||
(0)
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CEO/President

Value

We pay a flat rate. Raintree Systems has some itemized charges. We don't use a lot of those, and I...

Jun 2023
||
(0)
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Manager

Culture

Back when we first started using Raintree Systems' product, they heard what we wanted, and they...

Jun 2023
||
(0)
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Manager

Operations, Product

When we have new users, they complain a lot about how many clicks it takes to get to simple screens....

Jun 2023
||
(0)
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Manager

Relationship

When I put in a ticket for help, the response used to be quick. In an instant, I would get someone...

Jun 2023
||
(0)
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Manager

Product

Raintree Systems is one of the best companies for having everything in one place. We have one place...

Jun 2023
||
(0)
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Manager

Loyalty, Relationship

Raintree Systems is a really great company, but as they have grown, and as any company grows, they...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

We have a few extremely critical partners that we are trying to use in our business to innovate, and...

Jun 2023
||
(0)
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VP/Other Executive

Culture, Value

The vendor charges us essentially per note, so their pricing models just aren't advantageous for our...

Jun 2023
||
(0)
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VP/Other Executive

Product

The product’s uptime is pretty good. The system doesn't go down very often. That is obviously...

Jun 2023
||
(0)
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VP/Other Executive

Product

There are multiple things I don’t care for in the product. There are too many clicks to get from A...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

The executives from Raintree Systems are arrogant. They are dismissive and contemptuous toward their...

Jun 2023
||
(0)
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VP/Other Executive

Product

Raintree Systems offers 1990s technology that has lagged far behind the standards we expect on our...

Jun 2023
||
(0)
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VP/Other Executive

Product

To customize the product, we have to get into a Raintree Systems queue, get into a web-based road...

Jun 2023
||
(0)
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VP/Other Executive

Product

Reports in the product are not intuitive or easily collectible, and it is difficult to base any...

Jun 2023
||
(0)
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Manager

Operations, Product

There are too many things in Raintree Systems, so we don't know how to do everything. Once somebody...

May 2023
||
(0)
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Manager

Operations, Product

There are too many hotfixes in Raintree Systems. When the vendor puts something out, they don't test...

May 2023
||
(0)
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Manager

Relationship

With Raintree Systems, getting help with something can just take a very long time. The vendor's...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

When there are big things coming, we know about them. If Raintree Systems is doing a system upgrade...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

When we reached out to the vendor about something, we were bumped up the chain a lot to speak to...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The one thing that we had the most problems with was implementing our industry outcome measure. We...

May 2023
||
(0)
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Analyst/Coordinator

Product

We use the system by going into its chart in layers. I really wish that we could have different...

May 2023
||
(0)
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Analyst/Coordinator

Value

Raintree Systems is a relatively inexpensive platform compared to some others.

May 2023
||
(0)
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Analyst/Coordinator

Value

Raintree Systems has helped us out with any issues we have had or tweaks we have needed. Sometimes,...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Anytime we have reported a quirk in the system to the vendor, it has been after an update. The...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The help manual is really good. It is there when we have specific questions. Nothing has been pushed...

May 2023
||
(0)
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Analyst/Coordinator

Product

When I use the system, it works fine if I have good connectivity. The system is consistent, and its...

May 2023
||
(0)
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Analyst/Coordinator

Product

There was one particular function that we had been led to believe that the system would be able to...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

We haven't been able to figure out how to do things like set a certain day each month as a staff...

May 2023
||
(0)
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COO

Product

The system has some good things from a compliance perspective. We can require different progress...

May 2023
||
(0)
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COO

Product

The web-based version of Raintree Systems is not good, and we can't delegate on the web-based...

May 2023
||
(0)
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COO

Relationship, Product, Value

I would like Raintree Systems to do what they say. The EMR doesn’t have some things I consider...

May 2023
||
(0)
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COO

Culture, Operations

Raintree Systems oversold the system. When the system was implemented, the vendor told us they had a...

May 2023
||
(0)
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COO

Operations

Ongoing training from Raintree Systems doesn't exist. The vendor helped initially train some people...

May 2023
||
(0)
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COO

Loyalty, Product, Value

We can't set up an API with the system and get data, and that is ridiculous. We cannot move forward...

May 2023
||
(0)
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COO

Relationship

Early on, there was good involvement from the people at Raintree Systems; now, it is nonexistent....

May 2023
||
(0)
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Manager

Culture, Operations

After we switched over to Raintree Systems, I saw a Raintree Systems ad where the vendor was...

May 2023
||
(0)
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Manager

Operations, Value

We have not received any training from Raintree Systems. We were trained by other companies that...

May 2023
||
(0)
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Manager

Relationship, Value

Raintree Systems has a portal where we can ask individual questions, and they don't charge for...

May 2023
||
(0)
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Manager

Operations, Product

Raintree Systems did have some sort of system where they imported a lot of the information from our...

May 2023
||
(0)
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Manager

Product

When we look at the system, it looks like it was designed by a middle schooler or high schooler. It...

May 2023
||
(0)
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Manager

Product

In terms of design, if we are working on a care plan or even if we are just writing our daily notes,...

May 2023
||
(0)
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Manager

Relationship, Operations, Product

We have had a couple of issues where the whole entire system went down and we didn't have access at...

May 2023
||
(0)
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Manager

Product

The system kind of does what it was intended to do. It is a system that we can use for documentation...

May 2023
||
(0)
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Manager

Product

It would be good if the system at least integrated into our HR and payroll system because we have...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

During the last few years with COVID-19, Raintree Systems has had trouble keeping up with demand. As...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I have been very pleased with Raintree Systems and haven't heard any of the physicians complain...

May 2023
||
(0)
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Analyst/Coordinator

Operations

Raintree Systems is very patient with us, and they offer yearly get-togethers where they help us...

May 2023
||
(0)
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Analyst/Coordinator

Operations

The implementation was extremely hard for our organization, and Raintree Systems did a good job of...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

There are times when we want customizations to be made, and Raintree Systems used to just do those...

May 2023
||
(0)
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Manager

Culture

Raintree Systems sold their system very well. There were a lot of options, and we could customize a...

May 2023
||
(0)
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Manager

Operations

The whole implementation of Raintree Systems was awful. The documentation on the billing end...

May 2023
||
(0)
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Manager

Relationship, Product

It would be nice if our bigger issues were taken into consideration for bigger fixes instead of...

May 2023
||
(0)
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Manager

Relationship

When I call Raintree Systems’ support team, it is nice to be able to get somebody and get answers...

May 2023
||
(0)
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Manager

Operations, Product

The system is great for documentation, and it is user friendly on that side. On the billing side, it...

May 2023
||
(0)
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Manager

Value

We have been trying to get a feature added to Raintree Systems for months, and the vendor has given...

May 2023
||
(0)
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Manager

Relationship

Creating a ticket with the vendor is never easy because every single thing takes forever. They will...

May 2023
||
(0)
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Manager

Operations

The vendor’s initial training was great, but we haven’t had any additional training.

May 2023
||
(0)
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Manager

Loyalty, Value

We run into a lot of product bugs in Raintree Systems. We cope with them, which shouldn't be okay...

May 2023
||
(0)
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Director

Product, Value

Raintree Systems is probably decent compared to the rest of the products in the market. Compared to...

May 2023
||
(0)
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Director

Product

The workflow in Raintree Systems is pretty good compared to what we have seen with some other...

May 2023
||
(0)
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Director

Relationship, Product

Raintree Systems needs to ask about the clinical side of things before they look at making EMR...

May 2023
||
(0)
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Director

Value

Raintree Systems charges us for every little thing. If we want to make any kind of changes for...

May 2023
||
(0)
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Director

Operations

Raintree Systems does not really do any training. They may do some minor training for the...

May 2023
||
(0)
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Director

Product

In the objective exam part of the system, there is a section for palpations. The flow and the...

May 2023
||
(0)
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Director

Product

Raintree Systems needs to look at making the process of making customizable valid templates easier....

May 2023
||
(0)
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Director

Relationship

I wouldn't say that Raintree Systems keeps all of their promises, but their support is very good,...

May 2023
||
(0)
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Director

Product

There are still some important things that we are working on with certain reports that the vendor...

May 2023
||