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Raintree Systems Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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COO

Value

AI is becoming a very hot topic with clinical documentation and is something Raintree Systems is...

Nov 2025
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COO

Value

The thing that gets me really fired up is that Raintree Systems says that they only charge for...

Nov 2025
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COO

Value

Raintree Systems doesn't exchange data with anyone unless we do an API or Raintree Systems buys...

Nov 2025
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COO

Relationship

We have asked that Raintree Systems alert us anytime they put out a little update or a fix, but they...

Nov 2025
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COO

Product

Raintree Systems’ product is a reliable system in terms of uptime. It doesn't crash or have downtime...

Nov 2025
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COO

Product

Something that I would expect Raintree Systems’ product to have in this day and age that every other...

Nov 2025
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COO

Value

One of the problems is that Raintree Systems doesn't give great notes with upgrades on what...

Nov 2025
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COO

Loyalty, Product

Raintree Systems has a good vision of where the system needs to go, but I don't think Raintree...

Nov 2025
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COO

Operations, Value

If we want any training, we have to pay for it, even when Raintree Systems rolls out new stuff. We...

Nov 2025
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COO

Loyalty, Product

The update is not a make-or-break change. However, Raintree Systems put out a product road map, and...

Nov 2025
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COO

Relationship

Raintree Systems’ support people respond, but their engineers are in Estonia. So we have 24 hours...

Nov 2025
||
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COO

Relationship

I don't know of any promises that Raintree Systems has kept, even with custom development with...

Nov 2025
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COO

Operations, Product

The ease of use for the front office is tough, and for clinicians, it is in the middle of the road....

Nov 2025
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COO

Loyalty, Value

If I went back a few years and my choices were the same as when I originally chose Raintree Systems,...

Nov 2025
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COO

Value

We wanted an API to connect Raintree Systems’ product to our HR system. That way, when we onboarded...

Nov 2025
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COO

Value

Raintree Systems wants to get everybody on the new platform by the end of the year. One of the...

Nov 2025
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CEO/President

Loyalty, Relationship

As of very recently, we have experienced increased attention to our many issues. The Raintree...

Nov 2025
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Manager

Operations

Raintree Systems could provide more training time for new hires. The application is hard to educate...

Nov 2025
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Manager

Operations

The implementation was one of the most challenging rollouts I have encountered in my career. The...

Nov 2025
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Analyst/Coordinator

Relationship, Product

The most frustrating thing with Raintree Systems is that every time there is an update, there is an...

Nov 2025
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Manager

Operations

Raintree Systems can be initially cumbersome in training.

Nov 2025
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Manager

Product

One positive of Raintree Systems has been the product's flexibility with being customized. Also, the...

Sep 2025
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Manager

Culture, Relationship, Value

Anytime we call Raintree Systems with some support issue, the first thing they say is that they are...

Sep 2025
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Manager

Culture, Value

In the past, I paid Raintree Systems to work with us on customization, and they said the...

Sep 2025
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Manager

Product

Raintree Systems’ upgrades essentially come in memo form. We never know when the upgrades are going...

Sep 2025
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Manager

Relationship

Raintree Systems reorganized themselves to be geared more toward larger entities and to work closer...

Sep 2025
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Manager

Operations

The training quality depends on who we end up doing the training with. The training that we can get...

Sep 2025
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Manager

Value

If we could find a suitable substitute for Raintree Systems, we would, but we haven't. The vendor...

Sep 2025
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Manager

Product

The connect dashboard in the system is awful, and our ability to create campaigns in the system is...

Aug 2025
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Manager

Culture, Loyalty

Unfortunately, we are stuck with the system. We want to get out of our contract, but Raintree...

Aug 2025
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Manager

Operations

Raintree Systems' training is awful. The last time I received training was several years ago when we...

Aug 2025
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Manager

Relationship, Operations

Our product specialist from Raintree Systems is great, but we can't just call someone or write them...

Aug 2025
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Manager

Product

We would like Raintree Systems to be up with the times in terms of software and reports. Raintree...

Aug 2025
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VP/Other Executive

Relationship

We have seen a lot of improvement to the vendor's customer service experience and response times for...

Aug 2025
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VP/Other Executive

Operations

For those who were onboarded years ago, the system's implementation was less than adequate, and it...

Aug 2025
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VP/Other Executive

Operations, Product, Value

Raintree Systems is outdated and unintuitive, so onboarding new team members onto it is difficult....

Aug 2025
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VP/Other Executive

Culture, Value

When Raintree Systems incorporated their billing arm as part of the system, they promised that we...

Aug 2025
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VP/Other Executive

Loyalty, Product

There are many other EHRs specific to physical therapy, and each one has something unique. We have...

Aug 2025
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VP/Other Executive

Relationship

We have had a lot of transitions with Raintree Systems' people. We went without an account...

Aug 2025
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VP/Other Executive

Loyalty, Value

Raintree Systems has a beautiful road map. The vendor is going on tour, and they have a road map...

Aug 2025
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CEO/President

Product

I find that some of the solution's reports are still incorrect or don't match. They are not clear at...

Aug 2025
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CEO/President

Operations, Product

The documentation in Raintree Systems is very easy for the therapists, and the system is very...

Aug 2025
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CEO/President

Relationship, Operations, Product

There are many ways to navigate to what we want in the solution, and that can be good and bad. The...

Aug 2025
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CEO/President

Operations, Value

I don't like being nickel-and-dimed for every new add-on, such as teletherapy and scribing. Also,...

Aug 2025
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CEO/President

Culture

A lot of the things that were promised to us with the implementation never happened. The vendor said...

Aug 2025
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CEO/President

Operations

The implementation of Raintree Systems was bad. It was basically a "!#$%&" show. There was no...

Aug 2025
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Director

Loyalty, Value

Raintree Systems' product has gotten more expensive to use, and there is a lot of functionality that...

Aug 2025
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Director

Product

We have a different program for forms because Raintree Systems' solution wasn't flexible enough.

Aug 2025
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Director

Relationship, Operations

Raintree Systems used to have a user forum, and it was useful to see what other users found useful...

Aug 2025
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Director

Culture, Operations

Some of the decisions that Raintree Systems has made in the past have really affected our...

Aug 2025
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Director

Product, Value

Raintree Systems has its benefits. For example, the customization has been great.

Aug 2025
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Director

Value

Most of the time, if we have a problem or don't know how to do something in Raintree Systems'...

Aug 2025
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Analyst/Coordinator

Product, Value

Raintree Systems being so customizable is a blessing and a curse. It makes the product very...

Aug 2025
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Analyst/Coordinator

Operations

If we can find what we are looking for, the vendor's training can be helpful. We have been talking...

Aug 2025
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Analyst/Coordinator

Relationship

There have been breaks in the system because of upgrades, but the vendor's team is pretty quick to...

Aug 2025
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Analyst/Coordinator

Product

We use a lot of different EHRs, and out of all of them, Raintree Systems gets the worst feedback...

Aug 2025
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Analyst/Coordinator

Value

There is a cost for anything associated with adding a feature or screen. We needed to change the...

Aug 2025
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Manager

Operations, Product

We have run into a few problems, partly because we are so custom, but we just haven't decided quite...

Aug 2025
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Manager

Relationship

Overall, Raintree Systems really does try to do a good job, but unfortunately, when the original...

Aug 2025
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Manager

Loyalty, Product, Value

The thing that we like about Raintree Systems is its integration. We use it for faxing and emailing,...

Aug 2025
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Analyst/Coordinator

Operations, Product

I love this system; it is very easy to learn and use.

Aug 2025
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Manager

Product, Value

Raintree Systems provides the functionality we need to remain compliant and provide quality care to...

Aug 2025
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Director

Product

Many of our issues stem from our initial product being individualized, so any upgrades to the system...

Aug 2025
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Manager

Operations, Product, Value

I have used many EMRs, and Raintree Systems is by far the worst for financial billing aspects. All...

Aug 2025
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Manager

Product

We cannot print HCFA forms on demand when we need to without configuring manually for each payer. We...

Aug 2025
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Director

Product, Value

While Raintree Systems isn't a perfect solution, nothing is. The system is very useful and provides...

Aug 2025
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VP/Other Executive

Relationship, Product

Raintree Systems is right in the middle of becoming great. They are in desperate need of dictation...

Aug 2025
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Manager

Operations

The system can be initially cumbersome in training, but it gets the job done.

Jul 2025
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Physician

Value

My gripe with Raintree Systems is that it costs too much for smaller practices.

Jul 2025
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Director

Relationship

Sometimes it takes a while to get Raintree Systems' assistance on a problem or a resolution to an...

Jul 2025
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Director

Value

Raintree Systems is a highly capable solution with a poor user experience. I usually expect every...

Jul 2025
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Manager

Operations

The onboarding during the installation was the worst. The new onboarding is also not the best. We...

Jul 2025
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VP/Other Executive

Operations

The system is a great platform with employees who genuinely care about both Raintree Systems and...

Jul 2025
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CEO/President

Operations, Product

My clinic is fairly small, and the training staff members can be difficult because of the various...

Jul 2025
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Manager

Product

We are trying to integrate Raintree Systems with our phone system. An integration like this would...

Jul 2025
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Manager

Product

Overall, Raintree Systems is an exceptional platform. Reports could be more accurate; we have tried...

Jul 2025
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COO

Relationship, Product

Working through issues that arise through the support portal is not always very easy or timely. The...

Jul 2025
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Director

Relationship

I have been with Raintree Systems for many years, and their customer service is second to none. I...

Jul 2025
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Director

Product

Raintree Systems is a solid solution for a certain specialty.

Jul 2025
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Director

Operations

Raintree Systems has had so many staffing changes over the past few years, and not everyone is as...

Jul 2025
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Director

Value

We paid for training that we ensured had no expiration date, but when we went to redeem the training...

Jul 2025
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Product, Value

The system can be very daunting for new users. It requires a decent understanding of computers, and...

Jul 2025
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Director

Operations

There isn't much training from the vendor. If I made a training program, it would focus on...

Mar 2025
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Director

Product

The product is an extremely flexible system; that creates its own set of unique issues, but it is...

Mar 2025
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Director

Product

If I could make any design changes to the system, I would make the user interface cleaner, I would...

Mar 2025
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Director

Relationship

I like the ability we have to speak directly with the vendor and engage on issues and problems to...

Mar 2025
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Director

Relationship

Raintree Systems keeps all promises about everything except development timelines. There has not...

Mar 2025
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CEO/President

Culture

I have some concerns that Raintree Systems' sales team isn't keeping up with the market and the...

Mar 2025
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CEO/President

Value

If I were paying what I'm paying for Raintree Systems and if I were an expert user, my rating for...

Mar 2025
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CEO/President

Operations

I don't think it would be particularly hard to have a higher score for the system's ease of use if...

Mar 2025
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CEO/President

Product

My likelihood to recommend Raintree Systems rates just under the top of the scale. That is relative....

Mar 2025
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CEO/President

Operations

I would like my IT people to be able to take classes and be as good as the frontline people. When we...

Mar 2025
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CEO/President

Operations

Raintree Systems does not keep all promises. They have not fulfilled promises with, for example,...

Mar 2025
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CEO/President

Relationship

Other companies tend to be more proactive in their communication about the profession and practice...

Mar 2025
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CEO/President

Loyalty

Raintree Systems' executives are pretty accessible. I think my overall satisfaction with Raintree...

Mar 2025
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Manager

Relationship, Operations

Raintree Systems’ customer service isn't always great, and it is not really easy to get a lot of...

Mar 2025
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Manager

Value

Raintree Systems is getting more and more expensive. The system is hard to maintain when the vendor...

Mar 2025
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Manager

Product

Raintree Systems is pretty easy to use, and it produces the documentation that we need on most occasions....

Mar 2025
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Manager

Culture, Value

Some of the customizations and things cost a lot more money than Raintree Systems said those things...

Mar 2025
||
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CEO/President

Operations

We don't have a lot of training from Raintree Systems. I'm a pragmatist, and staffing is hard. We...

Feb 2025
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CEO/President

Loyalty, Product, Value

Raintree Systems' product rates under the middle of the road for its functionality meeting all our...

Feb 2025
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CEO/President

Culture, Value

Raintree Systems doesn't avoid charging for every little thing. That is one of my frustrations with...

Feb 2025
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CEO/President

Relationship

There is no proactive service from Raintree Systems. For example, they do updates, and that is...

Feb 2025
||
(0)
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CEO/President

Relationship

I don't have a point of contact with Raintree Systems. There is a help desk. We call the helpline,...

Feb 2025
||
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CEO/President

Loyalty

We are super excited for when Raintree Systems will offer AI solutions. The vendor just purchased an...

Feb 2025
||
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COO

Operations

We did a deep dive into Raintree Systems' product. We went into the decision knowing the things that...

Feb 2025
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