Raintree Systems
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
I don't think Raintree Systems has ever told us something that could be a problem.
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Product
Some of the business that we do is pretty unique, so we are not able to customize some of the things...
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Relationship
Raintree Systems’ support is usually pretty timely.
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Relationship
I went to one of Raintree Systems’ roadshows, and I am not alone; many people are frustrated with...
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Operations
We had a negative situation with Raintree Systems, and they never offered us any training. They gave...
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Operations, Value
Raintree Systems' product works, but it is not user friendly. It is effective but not as effective...
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Product, Value
Raintree Systems is not cloud based, and the vendor doesn't seem to want to, and that is the biggest...
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Product
I like Raintree Systems’ flexibility. We can use the platform in many different ways. It is not one...
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Relationship, Operations
I like how Raintree Systems listens to customers. They do a lot of customer-facing events. For...
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Loyalty, Product
The UI is a little dated. I think Raintree Systems knows that, and they are working to make it more...
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Relationship, Product
Sometimes with flexibility comes challenges because if a product is too customizable, a customer has...
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Product
Raintree Systems can manage a lot of different things well, such as our billing, documentation, and...
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Operations
Raintree Systems offers a lot of things for training, but sometimes they are not very helpful. They...
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Relationship
The platform we use to put in support cases is not very user friendly, and there are technicians...
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Loyalty, Product
We are a specialized clinic, and Raintree Systems is not the best system for our practice. I...
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Relationship
We have struggled with Raintree Systems’ customer service team. They are not easy to work with. We...
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Value
We pay a flat rate. Raintree Systems has some itemized charges. We don't use a lot of those, and I...
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Culture
Back when we first started using Raintree Systems' product, they heard what we wanted, and they...
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Operations, Product
When we have new users, they complain a lot about how many clicks it takes to get to simple screens....
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Relationship
When I put in a ticket for help, the response used to be quick. In an instant, I would get someone...
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Product
Raintree Systems is one of the best companies for having everything in one place. We have one place...
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Loyalty, Relationship
Raintree Systems is a really great company, but as they have grown, and as any company grows, they...
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Relationship
We have a few extremely critical partners that we are trying to use in our business to innovate, and...
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Culture, Value
The vendor charges us essentially per note, so their pricing models just aren't advantageous for our...
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Product
The product’s uptime is pretty good. The system doesn't go down very often. That is obviously...
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Product
There are multiple things I don’t care for in the product. There are too many clicks to get from A...
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Relationship
The executives from Raintree Systems are arrogant. They are dismissive and contemptuous toward their...
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Product
Raintree Systems offers 1990s technology that has lagged far behind the standards we expect on our...
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Product
To customize the product, we have to get into a Raintree Systems queue, get into a web-based road...
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Product
Reports in the product are not intuitive or easily collectible, and it is difficult to base any...
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Operations, Product
There are too many things in Raintree Systems, so we don't know how to do everything. Once somebody...
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Operations, Product
There are too many hotfixes in Raintree Systems. When the vendor puts something out, they don't test...
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Relationship
With Raintree Systems, getting help with something can just take a very long time. The vendor's...
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Relationship
When there are big things coming, we know about them. If Raintree Systems is doing a system upgrade...
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Culture, Relationship
When we reached out to the vendor about something, we were bumped up the chain a lot to speak to...
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Operations, Product
The one thing that we had the most problems with was implementing our industry outcome measure. We...
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Product
We use the system by going into its chart in layers. I really wish that we could have different...
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Value
Raintree Systems is a relatively inexpensive platform compared to some others.
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Value
Raintree Systems has helped us out with any issues we have had or tweaks we have needed. Sometimes,...
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Operations, Product
Anytime we have reported a quirk in the system to the vendor, it has been after an update. The...
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Relationship, Operations
The help manual is really good. It is there when we have specific questions. Nothing has been pushed...
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Product
When I use the system, it works fine if I have good connectivity. The system is consistent, and its...
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Product
There was one particular function that we had been led to believe that the system would be able to...
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Operations, Product
We haven't been able to figure out how to do things like set a certain day each month as a staff...
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Product
The system has some good things from a compliance perspective. We can require different progress...
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Product
The web-based version of Raintree Systems is not good, and we can't delegate on the web-based...
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Relationship, Product, Value
I would like Raintree Systems to do what they say. The EMR doesn’t have some things I consider...
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Culture, Operations
Raintree Systems oversold the system. When the system was implemented, the vendor told us they had a...
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Operations
Ongoing training from Raintree Systems doesn't exist. The vendor helped initially train some people...
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Loyalty, Product, Value
We can't set up an API with the system and get data, and that is ridiculous. We cannot move forward...
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Relationship
Early on, there was good involvement from the people at Raintree Systems; now, it is nonexistent....
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Culture, Operations
After we switched over to Raintree Systems, I saw a Raintree Systems ad where the vendor was...
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Operations, Value
We have not received any training from Raintree Systems. We were trained by other companies that...
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Relationship, Value
Raintree Systems has a portal where we can ask individual questions, and they don't charge for...
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Operations, Product
Raintree Systems did have some sort of system where they imported a lot of the information from our...
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Product
When we look at the system, it looks like it was designed by a middle schooler or high schooler. It...
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Product
In terms of design, if we are working on a care plan or even if we are just writing our daily notes,...
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Relationship, Operations, Product
We have had a couple of issues where the whole entire system went down and we didn't have access at...
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Product
The system kind of does what it was intended to do. It is a system that we can use for documentation...
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Product
It would be good if the system at least integrated into our HR and payroll system because we have...
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Relationship
During the last few years with COVID-19, Raintree Systems has had trouble keeping up with demand. As...
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Operations, Product
I have been very pleased with Raintree Systems and haven't heard any of the physicians complain...
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Operations
Raintree Systems is very patient with us, and they offer yearly get-togethers where they help us...
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Operations
The implementation was extremely hard for our organization, and Raintree Systems did a good job of...
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Product, Value
There are times when we want customizations to be made, and Raintree Systems used to just do those...
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Culture
Raintree Systems sold their system very well. There were a lot of options, and we could customize a...
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Operations
The whole implementation of Raintree Systems was awful. The documentation on the billing end...
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Relationship, Product
It would be nice if our bigger issues were taken into consideration for bigger fixes instead of...
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Relationship
When I call Raintree Systems’ support team, it is nice to be able to get somebody and get answers...
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Operations, Product
The system is great for documentation, and it is user friendly on that side. On the billing side, it...
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Value
We have been trying to get a feature added to Raintree Systems for months, and the vendor has given...
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Relationship
Creating a ticket with the vendor is never easy because every single thing takes forever. They will...
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Operations
The vendor’s initial training was great, but we haven’t had any additional training.
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Loyalty, Value
We run into a lot of product bugs in Raintree Systems. We cope with them, which shouldn't be okay...
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Product, Value
Raintree Systems is probably decent compared to the rest of the products in the market. Compared to...
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Product
The workflow in Raintree Systems is pretty good compared to what we have seen with some other...
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Relationship, Product
Raintree Systems needs to ask about the clinical side of things before they look at making EMR...
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Value
Raintree Systems charges us for every little thing. If we want to make any kind of changes for...
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Operations
Raintree Systems does not really do any training. They may do some minor training for the...
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Product
In the objective exam part of the system, there is a section for palpations. The flow and the...
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Product
Raintree Systems needs to look at making the process of making customizable valid templates easier....
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Relationship
I wouldn't say that Raintree Systems keeps all of their promises, but their support is very good,...
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Product
There are still some important things that we are working on with certain reports that the vendor...
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Operations
I need more administrative-level training. The vendor is going to charge me for that, but I feel...
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Loyalty
We went with Raintree Systems because it was the most compatible system that we could find with the...
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Relationship, Value
We feel like we are not acknowledged as a customer, and we never have any follow-up. We get left on...
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Operations, Product
The most recent tables for the tests available for our providers are not updated in the system. When...
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Relationship
The vendor communicates to us via email what changes are being made. The solution has a lot of...
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Operations
The ease of use for end users is pretty good. We are still doing some things the old-fashioned way....
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Operations
The training process was thorough. It covered a lot at once. Raintree Systems could have spread some...
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Operations, Product
The system is pretty rigid, and that is good, but that also can limit the freedoms we might need. We...
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Operations
Raintree Systems offers a lot of video training, and when I contact the support team, they answer my...
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Product
I like the functionalities in Raintree Systems. There are a lot of data points, and I especially...
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Relationship, Product
The ledgers in Raintree Systems are a little extensive and difficult to understand.
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Value
We are not happy with Raintree Systems, and we feel kind of stuck with it.
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Value
The biggest promise that Raintree Systems made was that our overall cost would go down from our...
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Loyalty
We primarily purchased the system because we were going through a merger and acquisition angle with...
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Product
I do give Raintree Systems credit because the system is always up, and we had an experience with...
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Product
We do not have end-user control of billing rules, and that is a huge issue for us. The vendor...
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Operations
Raintree Systems has conferences and webinars. We have attended pieces before, but we didn't find...
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Operations, Product
There is a manual built in to the Raintree Systems product, and that could be helpful.
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Operations
In the beginning, we were able to meet with representatives from Raintree and that was it, no more....
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Loyalty
We chose Raintree Systems because we were looking for something that could keep the data live and in...
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Relationship, Product
Raintree is a good product, but it is hard to get in touch with somebody when we need help with...
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Relationship
Raintree only allows one person to reach out to them, they have one email associated that our owner...
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Product, Value
There are things that the vendor updates consistently, but it basically changes the look of things,...
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Value
I am nickel-and-dimed by Raintree Systems for everything I ask them for. If I ask them for support...
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Operations, Product
The visual setup of the provider dashboard is nice. I like how the charts are laid out.
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Relationship, Product
Raintree Systems pushes updates smoothly, and even if they don't tell us updates are coming in, the...
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Operations
I appreciate that Raintree Systems has fairly consistent webinars and live training sessions. Those...
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Product
Working with Raintree Systems has been one of the most horrific experiences during my time in...
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Relationship
Raintree Systems' customer support is terrible, and the vendor is disorganized. They don’t do well...
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Loyalty
I do not think we are going to stay with Raintree Systems because there is so much bad data in the...
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Relationship, Product
There are frequent unannounced updates that totally change the interface and create a lot of...
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Product, Value
The Raintree Systems product has a lot of predefined fields, and the product is very inflexible with...
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Relationship
Raintree Systems knows their updates might make problems, but they want us to trust that the updates...
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Value
There isn’t a situation where suddenly there is a bill and we wonder what in the world the charge...
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Relationship
I am not satisfied with Raintree Systems. Working with them has not been a good experience for me....
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Relationship, Operations
With a couple of new features in the Raintree Systems product, it seems as though Raintree Systems...
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Operations
Our EMR specialist found the conferences to be helpful and brought back nuggets of information that...
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Loyalty, Product
The Raintree Systems product was not designed to accommodate the nursing notes that we keep for our...
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Relationship, Product
In terms of integration, it is sometimes hard to tell whether the Raintree Systems product needs to...
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Operations, Product
Raintree Systems has gone away from users having to type to users clicking radio buttons, which...
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Relationship
I actually have a product manager that is assigned to me, so that helps a ton in terms of support....
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Culture, Value
With Raintree Systems, we are charged a certain dollar amount regularly, and we get a specific...
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Product
I like the quality of the data points that we can pull from the system. In the community education...
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Operations, Product
Raintree Systems isn't super intuitive, so users need to know what they are looking for. There is...
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Product
Most things in Raintree Systems' solutions aren't spelled out very well. I feel like users have to...
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Relationship
Raintree Systems gives us feedback when we contact them. Sometimes it takes them a long time to get...
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Relationship, Value
There are a couple of things I want to do, and I feel like Raintree Systems could do them, but I...
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Relationship
It takes so long for Raintree Systems' customer service team to respond and get the answers I need....
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Operations
Raintree Systems is good about setting up training if I ask for it, but it takes the vendor too long...
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Operations, Product
Raintree Systems' solution has a lot of pros because it can do a lot of things. It can do things...
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Value
We got charged to change something in the system, but that was because Raintree Systems had to bring...
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Product
My favorite thing about Raintree Systems is that it has a lot of automation. In our previous system,...
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Operations
Our implementation was bad. Part of that was because we did it in the middle of the COVID-19...
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Operations
When we started with Raintree Systems, they had a decent process in place to roll the system out....
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Operations, Product
We can see the capabilities of the system; it is just frustrating to learn them all. Everything had...
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Relationship, Product
I appreciate Raintree Systems’ transparency with all the changes they have made in the last year....
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Loyalty, Product
The system has driven us to become more efficient. There are very easy aspects to the Raintree...
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Operations, Product
We still have tickets that are unresolved. There should be a better way to break down visits in the...
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Product
The system's ability to drive outcomes is slow. If we don't know what to tell the system to do, it...
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Culture, Loyalty, Operations
The product will work as promoted as long as we know where to go to turn things on and make things...
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Relationship
We have to find a problem, ask a question, and then Raintree Systems will show us where things are...
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Value
We don't pay too much for the service we get, but lots of things we want are now an upcharge. We do...
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Relationship
The vendor's support is inconsistent and reactive. We constantly have things that we need help with,...
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Value
Previously, Raintree Systems was an individual product owned by a single owner. The company’s new...
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Value
Raintree Systems has a higher performance rate than a group of employees, and financially, the...
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Relationship
Raintree Systems has addressed a lot of customer concerns in their forums where they get input. They...
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Product
There is a learning curve with Raintree Systems, but that might be because of the customization we...
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Relationship
Sometimes there is a little delay in getting a question answered by Raintree Systems’ support team....
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Loyalty
I purchased Raintree Systems due to the individualization of the product, and that is the biggest...
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Product
Raintree Systems is very configurable. It has a lot of room for thinking outside of the box to...
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Relationship
We did a collaboration with the vendor, and it didn’t go well. Our support was not what it was...
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Operations, Product
When the vendor does updates, there is usually a bug or two in each package, but the issues are not...
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Value
The vendor charges for every single thing. And the company is going in a completely different...
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Operations, Value
We have to pay for training; we don't get that for free. The vendor should offer free training on...
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Culture
The original owner of Raintree Systems, Richard Welty, passed away. And since the new company took...
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Operations, Operations
The implementation was not great because it was during COVID-19. The support is sometimes not...
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Relationship, Product
Raintree Systems has a great solution for companies that are looking for a total package that...
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Product
At times, it seems like Raintree Systems is getting bigger, and that makes their product hard to...
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Relationship
We would like to see the vendor respond more quickly to lists of problems that are identified in...
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Product, Value
I would recommend TherapyRehab Plus for physical therapy and occupational therapy services, but I am...
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Loyalty
We are thinking of leaving Raintree Systems because it is very click intensive from a clinical...
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Loyalty, Product
The patient dashboard in the patient portal is not intuitive. We have a lot of families who really...
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Relationship, Operations
We would like Raintree Systems to have better communication with their clients. If we had someone...
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Operations, Value
I would love to see Raintree Systems provide best practice workflow in a manual. They have...
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Product
Raintree Systems works as designed, but it appears to be written in an older software language....
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Relationship
Getting a resolution from the customer service people takes time because we have to submit tickets online....
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Operations
The real hiccup with Raintree Systems is that a specific part of our organization was not properly...
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Relationship
Raintree Systems’ support is phenomenal and second to none, but it has recently become a little less...
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Loyalty, Product
The flow of the program is very dated and fairly bloated in terms of where everything is controlled....
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Product
We don't have to use everything in the product. It can be as simple as we need it to be in order to...
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Loyalty, Relationship
I know there is a lot of reorganization happening with Raintree Systems, and I just want the vendor...
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Loyalty
The product is a big system. There is a lot that we can do with it, and it is very customizable, so...
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Relationship
While Raintree Systems’ support is amazing, when there are known issues, there is not a lot of...
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Operations
There are not a lot of training materials from Raintree Systems, and when a new feature is rolled...
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Relationship, Operations
Raintree Systems does billing webinars every couple of weeks in which they cover different areas....
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Relationship, Value
For every chance I have given to Raintree Systems, they haven't proven themselves to me. Until I...
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Operations
Our implementation with Raintree Systems was terrible to the point that our whole office was at the...
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Operations
Raintree Systems had the bright idea during our implementation that they would have their RCM team...
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Loyalty
Recently, we were excited to change our statement style with Raintree Systems. The statement we...
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Relationship
Sometimes, it can take the vendor a while to resolve things, but they always deliver what we have...
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Relationship, Operations
When I talk to other people about the system, I tell them that TherapyRehab Plus is a great product,...
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Loyalty
We want to get into the mindset of getting new service packs when they become available so that we...
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Value
When we started using some of the vendor's other modules, the vendor could have provided a little...
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Operations
Our upgrades typically work well. There are shortcomings with some implementations because the...
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Relationship
We work very closely with the vendor's engineers and executives to ensure a good experience for our...
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Product
There are quite a few areas that we could improve in the system or where we need to customize the...
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Loyalty, Product
There are a lot of different options in the system that users can select, so it takes some time to...
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Loyalty, Product
We use Raintree Systems for faxing. We can't get resolutions very quickly when our clinics have...
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Relationship
If there is a known bug in the software, we aren't necessarily given that information until we...
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Product, Value
We do a lot of reporting on outcome measures because we are really focused on improving patients'...
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Operations
The initial implementation was a bit tricky because we had an HL7 interface with a facility's...
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Relationship
Raintree Systems is very deliberate about connecting and trying to find ways to help and support. We...
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Relationship
A lot of our problems with Raintree Systems happen when we call in. We have to log in to the system...
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Relationship, Value
We would not recommend Raintree Systems because there is never any resolution to our issues....
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Relationship, Operations, Product
The product does everything that our providers need, and it works. The product is great, but the...
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Product
We wish that the platform would be a little more friendly. It gives us grief when we want to do...
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Relationship, Product
The vendor does regular updates, so they are on top of that. They even changed the demographic page...
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Operations
When we first purchased TherapyRehab Plus, Raintree Systems gave us basic training on how to do...
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Relationship, Product
Raintree Systems takes the information that we bring to them really well. There have been plenty of...
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Operations, Product
In terms of areas where Raintree Systems could use a little improvement, they need to find ways with...
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Relationship, Operations
One thing that sets Raintree Systems apart is the ability to customize the system. Systems are...
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Product
One of our needs is related to patient-driven activities or changes to patients' medical records,...
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Relationship
Raintree Systems has always been good to us; they have always been able to meet our needs for...
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Product
Initially, we were not at all happy with Raintree Systems and their product. We found it super...
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Operations, Product
Raintree Systems' product has a help feature that has a lot of materials. There are things like...
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Product
We have all of the integrations we need with other products, and we are connected with the products...
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Relationship
If the product is on fire, the vendor will fix it right away. If an issue is something more along...
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Culture, Relationship
Raintree Solutions has made it clear that they can make themselves available to us. In the...
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Loyalty, Product
We would like to see better ease of use with the SOAP notes for applied behavior analysis services...
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Product
TherapyRehab Plus is a more technical product than some products in the market. How easy the product...
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Relationship
Raintree Systems seems to be a little slow when it comes to technical things. The vendor's customer...
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Loyalty, Product
We aren't satisfied with the solution's integration abilities. Getting things to integrate properly...
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Loyalty
TherapyRehab Plus isn't in our long-term plans because our hospital is looking to switch our whole...
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Operations
TherapyRehab Plus is a good system. It is user friendly. The vendor is really helpful with the...
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Product
Knowing the system that we are switching to, I think that our providers will wish that they had...
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Product
There are some reports that our therapists want to pull out that would give goal progress. We...
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Relationship, Operations
The product is pretty simple to use, and it is pretty user friendly. I also like Raintree Systems’...
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Product
Reporting is a big gap in TherapyRehab Plus. We are not able to easily generate reports exactly the...
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Relationship
It takes a long time for the vendor to resolve open tickets.
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Product
TherapyRehab Plus is easy to operate. The navigation is simple and self-explanatory. There is no...
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Product
I really find TherapyRehab Plus difficult to use most of the time. I have been using it for years,...
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Relationship
In order to request that something be fixed, we have to send Raintree Systems a video showing them...
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Product
The billing is super easy to bill out in TherapyRehab Plus; we can just post our charges on the last...
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Product
TherapyRehab Plus is not Mac friendly at all. We have to buy parallel software to run TherapyRehab...
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Relationship
When a company first starts with Raintree Systems, the customer service is good for a certain amount...
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Operations
For training, a lot of companies have YouTube videos or something to show how different things work,...
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Product
I haven’t really noticed any major changes since I started using the program. Half of the times that...
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Relationship
When we ask Raintree Systems for help, it is a pain because the fix will show up on the next...
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Relationship
We had some issues with Raintree Systems because the vendor dumped a certain department on another...
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Relationship, Operations, Product
Recently, when Raintree Systems has done an update, the alignment for the printer has come off. The...
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Culture
It would be nice if Raintree Systems would let us know when they come up with a new feature. When...
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Product
TherapyRehab Plus is easy to use, and it does what we need it to do.
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Operations
We have a lot of multidisciplinary reports that need to be combined into one report so that it can...
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Relationship
When we call Raintree Systems’ customer service team, we do not get anything taken care of or...
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Relationship, Operations
The people who helped us go live at the beginning were phenomenal; we can still go to those people...
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Operations
The product is robust, so there is a lot to train users on. We would like more training from the vendor....
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Loyalty, Product
If something is not set up right, or if there are any changes, the product does not seem to work the...
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Relationship
Raintree Systems is very much willing to work with us to help make TherapyRehab Plus function the...
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Loyalty, Relationship, Operations
The vendor's annual user conference is something that the customer has to pay for in order to get...
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Value
There was something that was requested by a customer of Raintree Systems, and that thing negatively...
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