Raintree Systems Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Operations

There isn't much training from the vendor. If I made a training program, it would focus on...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is an extremely flexible system; that creates its own set of unique issues, but it is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I could make any design changes to the system, I would make the user interface cleaner, I would...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like the ability we have to speak directly with the vendor and engage on issues and problems to...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Raintree Systems keeps all promises about everything except development timelines. There has not...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture

I have some concerns that Raintree Systems' sales team isn't keeping up with the market and the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

If I were paying what I'm paying for Raintree Systems and if I were an expert user, my rating for...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

I don't think it would be particularly hard to have a higher score for the system's ease of use if...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

My likelihood to recommend Raintree Systems rates just under the top of the scale. That is relative....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

I would like my IT people to be able to take classes and be as good as the frontline people. When we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Raintree Systems does not keep all promises. They have not fulfilled promises with, for example,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Other companies tend to be more proactive in their communication about the profession and practice...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

Raintree Systems' executives are pretty accessible. I think my overall satisfaction with Raintree...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Raintree Systems’ customer service isn't always great, and it is not really easy to get a lot of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Raintree Systems is getting more and more expensive. The system is hard to maintain when the vendor...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Raintree Systems is pretty easy to use, and it produces the documentation that we need on most occasions....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Some of the customizations and things cost a lot more money than Raintree Systems said those things...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We don't have a lot of training from Raintree Systems. I'm a pragmatist, and staffing is hard. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product, Value

Raintree Systems' product rates under the middle of the road for its functionality meeting all our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

Raintree Systems doesn't avoid charging for every little thing. That is one of my frustrations with...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

There is no proactive service from Raintree Systems. For example, they do updates, and that is...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I don't have a point of contact with Raintree Systems. There is a help desk. We call the helpline,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We are super excited for when Raintree Systems will offer AI solutions. The vendor just purchased an...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

We did a deep dive into Raintree Systems' product. We went into the decision knowing the things that...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Value

I would rank the overall design pretty high. The trouble is that the system is just not working. The...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

There have been so many iterations and changes. Given what is on the market right now that I'm aware...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We use a few different billing partners that we are integrating with. I would like better integration....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Because our organization is such a long-term user of Raintree Systems' product, I have some friends...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship, Value

I hope Raintree Systems isn’t part of our long-term plans, but we are having trouble finding a...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

Raintree Systems absolutely does not keep all their promises. What comes to mind is the custom work...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system's best point is that it is fully customizable. We can build out tables and form scripts...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Raintree Systems is okay for a practice management system. It is just clunky. It is better than...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like Raintree Systems to focus on making their ledger layout easier for end users to read...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Raintree Systems doesn't include all of their data in their releases when we are doing upgrades....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

When the vendor's founder was there, the vendor absolutely kept their promises. However, they sold...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Within our EMR system, we pay for an addition through Raintree Systems so that instead of us having...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Raintree Systems has really focused in the past couple of years on being more innovative and making...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The product is very user friendly. I have been able to use it, and I haven't had any issues. Our...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I really appreciate the support that Raintree Systems provides. I have a contact I talk to regularly...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We wanted to integrate certain vendors' products with Raintree Systems' solution. Raintree Systems...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Sometimes Raintree Systems is slow to listen and respond to what is going on in the industry, so...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Raintree Systems will definitely listen to us. At least I have a great customer service manager who...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Lately with Raintree Systems, some of their guidance has not come in a timely manner. Things that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

My recommendation of Raintree Systems' product is based on cost. There are certainly better things...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

It helps if the primary contact at an organization knows about programming and some of that kind of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF