Raintree Systems Commentary
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Subject Expert
Paul Hess
Research Director
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User Commentary
Relationship
When we get someone on the phone or on a call, Raintree Systems is typically very easy to work with...
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Relationship, Operations
I think Raintree Systems’ biggest pain point is response time to questions and challenges. We’ve had...
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Operations, Product
Raintree Systems could improve the solution's user interface; it's very complex. I have used a lot...
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Product
Raintree Systems has a very deep well of functionality. It can do a lot. The vendor is constantly...
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Loyalty, Relationship
Raintree Systems is putting a lot of resources and work into improving. I think the future outlook...
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Value
My recommendation to Raintree Systems is to keep the cost as contained as possible. We always want...
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Loyalty, Relationship
I feel like Raintree Systems is ahead of the game in thinking about what's next and supporting us in...
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Loyalty
I recommend Raintree Systems when asked. If somebody is looking for a comprehensive solution and can...
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Operations
Raintree Systems could improve their training by having more regular availability. With the business...
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Loyalty, Relationship, Product, Value
I like the fact that there are so many modules that allow us to use one system to accomplish...
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Culture, Value
Raintree Systems is fair and transparent with their charges most of the time. Sometimes we ask a...
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Relationship, Operations
We've had our bumps in the road. We hypercustomized the system at first, and I don't think Raintree...
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Relationship
I appreciate very much that I will hear from Raintree Systems’ support people within 24 hours of...
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Operations
Raintree Systems has a couple of things when it comes to training. They have online coursework that...
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Relationship
With Raintree Systems’ support model, we have a customer success manager assigned to us. I can't...
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Product
I like that Raintree Systems is a flexible system. The vendor offers their product, but they do...
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Loyalty
Raintree Systems is meeting everything we want. We want more because our company is dynamic, and of...
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Value
Any business is going to want to not pay as much for what they have, and the return we get from our...
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Relationship
Raintree Systems has a really strong road map, but they’ve fallen short a couple of times in the...
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Product
If someone were looking for a software platform that is very well supported and dynamic in how it...
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Loyalty, Product
Raintree Systems’ program is not as modern as other ones in terms of the GUI. That creates a bit of...
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Value
I look at other EHRs from time to time, but switching would just cost a lot. People don't realize...
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Operations
When we have to implement a new Raintree Systems feature, the training is very structured and...
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Product
I like the synergistic approach that Raintree Systems takes when it comes to combining major areas...
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Loyalty, Relationship, Product
I like Raintree Systems' approach to feedback from users on how to make the system better. That is...
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Loyalty, Relationship
One of the major reasons we chose Raintree Systems was that I got the sense that their people truly...
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Loyalty, Product
Raintree Systems delivered on the most important initiative with their AI tool, and it was a massive...
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Relationship
Raintree Systems has made a lot of improvements to their support. It was not great a while ago. They...
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Operations
The implementation of Raintree Systems was still our main pain point, and training continues to be...
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Loyalty, Relationship, Product
Raintree Systems is best in show in a lot of categories at this current moment in time, but software...
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Product
The solution is iterating in six-month increments, and that can get stale quickly. The vendor needs...
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Operations, Product
An advantage of Raintree Systems is the depth of the software. It has been around the market for a...
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Relationship
Sometimes, it can take a while to get a response from Raintree Systems. It can feel like we are...
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Product
I think some of Raintree Systems' reports could be improved. Pulling the reports we need from the...
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Operations
Overall, I think Raintree Systems' training was pretty good. Sometimes, Raintree Systems assumes...
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Culture, Value
Raintree Systems isn't always transparent. Sometimes, they try to charge us for things that they...
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Culture, Value
Items that were previously available on request are now being charged as additional costs. In the...
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Relationship, Operations
When new features or system changes are released by Raintree Systems, they aren’t accompanied by...
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Relationship, Product
Raintree Systems has downscaled some of the direct relationship in terms of product advancement....
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Product, Value
We have had success using Raintree Systems. Documentation and claims billing with Raintree Systems...
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Loyalty, Product
Documentation and claims functions with Raintree Systems work well for us, but the patient...
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Relationship
Raintree Systems has made a real effort to clarify their road map and set more attainable goals. We...
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Relationship
Raintree Systems support people are easy to reach and better trained now. They do a good job of...
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Relationship
Raintree Systems maintains very strong client engagement, even though that engagement hasn’t...
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Value
AI is becoming a very hot topic with clinical documentation and is something Raintree Systems is...
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Value
The thing that gets me really fired up is that Raintree Systems says that they only charge for...
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Value
Raintree Systems doesn't exchange data with anyone unless we do an API or Raintree Systems buys...
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Relationship
We have asked that Raintree Systems alert us anytime they put out a little update or a fix, but they...
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Product
Raintree Systems’ product is a reliable system in terms of uptime. It doesn't crash or have downtime...
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Product
Something that I would expect Raintree Systems’ product to have in this day and age that every other...
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Value
One of the problems is that Raintree Systems doesn't give great notes with upgrades on what...
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Loyalty, Product
Raintree Systems has a good vision of where the system needs to go, but I don't think Raintree...
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Operations, Value
If we want any training, we have to pay for it, even when Raintree Systems rolls out new stuff. We...
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Loyalty, Product
The update is not a make-or-break change. However, Raintree Systems put out a product road map, and...
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Relationship
Raintree Systems’ support people respond, but their engineers are in Estonia. So we have 24 hours...
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Relationship
I don't know of any promises that Raintree Systems has kept, even with custom development with...
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Operations, Product
The ease of use for the front office is tough, and for clinicians, it is in the middle of the road....
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Loyalty, Value
If I went back a few years and my choices were the same as when I originally chose Raintree Systems,...
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Value
We wanted an API to connect Raintree Systems’ product to our HR system. That way, when we onboarded...
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Value
Raintree Systems wants to get everybody on the new platform by the end of the year. One of the...
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Loyalty, Relationship
As of very recently, we have experienced increased attention to our many issues. The Raintree...
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Operations
Raintree Systems could provide more training time for new hires. The application is hard to educate...
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Operations
The implementation was one of the most challenging rollouts I have encountered in my career. The...
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Relationship, Product
The most frustrating thing with Raintree Systems is that every time there is an update, there is an...
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Operations
Raintree Systems can be initially cumbersome in training.
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Product
One positive of Raintree Systems has been the product's flexibility with being customized. Also, the...
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Culture, Relationship, Value
Anytime we call Raintree Systems with some support issue, the first thing they say is that they are...
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Culture, Value
In the past, I paid Raintree Systems to work with us on customization, and they said the...
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Product
Raintree Systems’ upgrades essentially come in memo form. We never know when the upgrades are going...
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Relationship
Raintree Systems reorganized themselves to be geared more toward larger entities and to work closer...
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Operations
The training quality depends on who we end up doing the training with. The training that we can get...
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Value
If we could find a suitable substitute for Raintree Systems, we would, but we haven't. The vendor...
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Product
The connect dashboard in the system is awful, and our ability to create campaigns in the system is...
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Culture, Loyalty
Unfortunately, we are stuck with the system. We want to get out of our contract, but Raintree...
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Operations
Raintree Systems' training is awful. The last time I received training was several years ago when we...
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Relationship, Operations
Our product specialist from Raintree Systems is great, but we can't just call someone or write them...
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Product
We would like Raintree Systems to be up with the times in terms of software and reports. Raintree...
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Relationship
We have seen a lot of improvement to the vendor's customer service experience and response times for...
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Operations
For those who were onboarded years ago, the system's implementation was less than adequate, and it...
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Operations, Product, Value
Raintree Systems is outdated and unintuitive, so onboarding new team members onto it is difficult....
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Culture, Value
When Raintree Systems incorporated their billing arm as part of the system, they promised that we...
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Loyalty, Product
There are many other EHRs specific to physical therapy, and each one has something unique. We have...
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Relationship
We have had a lot of transitions with Raintree Systems' people. We went without an account...
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Loyalty, Value
Raintree Systems has a beautiful road map. The vendor is going on tour, and they have a road map...
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Product
I find that some of the solution's reports are still incorrect or don't match. They are not clear at...
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Operations, Product
The documentation in Raintree Systems is very easy for the therapists, and the system is very...
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Relationship, Operations, Product
There are many ways to navigate to what we want in the solution, and that can be good and bad. The...
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Operations, Value
I don't like being nickel-and-dimed for every new add-on, such as teletherapy and scribing. Also,...
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Culture
A lot of the things that were promised to us with the implementation never happened. The vendor said...
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Operations
The implementation of Raintree Systems was bad. It was basically a "!#$%&" show. There was no...
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Loyalty, Value
Raintree Systems' product has gotten more expensive to use, and there is a lot of functionality that...
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Product
We have a different program for forms because Raintree Systems' solution wasn't flexible enough.
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Relationship, Operations
Raintree Systems used to have a user forum, and it was useful to see what other users found useful...
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Culture, Operations
Some of the decisions that Raintree Systems has made in the past have really affected our...
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Product, Value
Raintree Systems has its benefits. For example, the customization has been great.
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Value
Most of the time, if we have a problem or don't know how to do something in Raintree Systems'...
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Product, Value
Raintree Systems being so customizable is a blessing and a curse. It makes the product very...
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Operations
If we can find what we are looking for, the vendor's training can be helpful. We have been talking...
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Relationship
There have been breaks in the system because of upgrades, but the vendor's team is pretty quick to...
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Product
We use a lot of different EHRs, and out of all of them, Raintree Systems gets the worst feedback...
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Value
There is a cost for anything associated with adding a feature or screen. We needed to change the...
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Operations, Product
We have run into a few problems, partly because we are so custom, but we just haven't decided quite...
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Relationship
Overall, Raintree Systems really does try to do a good job, but unfortunately, when the original...
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Loyalty, Product, Value
The thing that we like about Raintree Systems is its integration. We use it for faxing and emailing,...
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Operations, Product
I love this system; it is very easy to learn and use.
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Product, Value
Raintree Systems provides the functionality we need to remain compliant and provide quality care to...
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Product
Many of our issues stem from our initial product being individualized, so any upgrades to the system...
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Operations, Product, Value
I have used many EMRs, and Raintree Systems is by far the worst for financial billing aspects. All...
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Product
We cannot print HCFA forms on demand when we need to without configuring manually for each payer. We...
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Product, Value
While Raintree Systems isn't a perfect solution, nothing is. The system is very useful and provides...
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Relationship, Product
Raintree Systems is right in the middle of becoming great. They are in desperate need of dictation...
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Operations
The system can be initially cumbersome in training, but it gets the job done.
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Value
My gripe with Raintree Systems is that it costs too much for smaller practices.
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Relationship
Sometimes it takes a while to get Raintree Systems' assistance on a problem or a resolution to an...
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Value
Raintree Systems is a highly capable solution with a poor user experience. I usually expect every...
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Operations
The onboarding during the installation was the worst. The new onboarding is also not the best. We...
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Operations
The system is a great platform with employees who genuinely care about both Raintree Systems and...
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Operations, Product
My clinic is fairly small, and the training staff members can be difficult because of the various...
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Product
We are trying to integrate Raintree Systems with our phone system. An integration like this would...
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Product
Overall, Raintree Systems is an exceptional platform. Reports could be more accurate; we have tried...
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Relationship, Product
Working through issues that arise through the support portal is not always very easy or timely. The...
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Relationship
I have been with Raintree Systems for many years, and their customer service is second to none. I...
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Product
Raintree Systems is a solid solution for a certain specialty.
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Operations
Raintree Systems has had so many staffing changes over the past few years, and not everyone is as...
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Value
We paid for training that we ensured had no expiration date, but when we went to redeem the training...
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Product, Value
The system can be very daunting for new users. It requires a decent understanding of computers, and...
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Commentary Summary
Comment Type Breakout