Raintree Systems Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
There isn't much training from the vendor. If I made a training program, it would focus on...
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Product
The product is an extremely flexible system; that creates its own set of unique issues, but it is...
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Product
If I could make any design changes to the system, I would make the user interface cleaner, I would...
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Relationship
I like the ability we have to speak directly with the vendor and engage on issues and problems to...
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Relationship
Raintree Systems keeps all promises about everything except development timelines. There has not...
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Culture
I have some concerns that Raintree Systems' sales team isn't keeping up with the market and the...
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Value
If I were paying what I'm paying for Raintree Systems and if I were an expert user, my rating for...
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Operations
I don't think it would be particularly hard to have a higher score for the system's ease of use if...
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Product
My likelihood to recommend Raintree Systems rates just under the top of the scale. That is relative....
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Operations
I would like my IT people to be able to take classes and be as good as the frontline people. When we...
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Operations
Raintree Systems does not keep all promises. They have not fulfilled promises with, for example,...
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Relationship
Other companies tend to be more proactive in their communication about the profession and practice...
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Loyalty
Raintree Systems' executives are pretty accessible. I think my overall satisfaction with Raintree...
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Relationship, Operations
Raintree Systems’ customer service isn't always great, and it is not really easy to get a lot of...
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Value
Raintree Systems is getting more and more expensive. The system is hard to maintain when the vendor...
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Product
Raintree Systems is pretty easy to use, and it produces the documentation that we need on most occasions....
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Culture, Value
Some of the customizations and things cost a lot more money than Raintree Systems said those things...
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Operations
We don't have a lot of training from Raintree Systems. I'm a pragmatist, and staffing is hard. We...
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Loyalty, Product, Value
Raintree Systems' product rates under the middle of the road for its functionality meeting all our...
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Culture, Value
Raintree Systems doesn't avoid charging for every little thing. That is one of my frustrations with...
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Relationship
There is no proactive service from Raintree Systems. For example, they do updates, and that is...
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Relationship
I don't have a point of contact with Raintree Systems. There is a help desk. We call the helpline,...
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Loyalty
We are super excited for when Raintree Systems will offer AI solutions. The vendor just purchased an...
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Operations
We did a deep dive into Raintree Systems' product. We went into the decision knowing the things that...
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Operations, Value
I would rank the overall design pretty high. The trouble is that the system is just not working. The...
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Product
There have been so many iterations and changes. Given what is on the market right now that I'm aware...
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Product
We use a few different billing partners that we are integrating with. I would like better integration....
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Relationship
Because our organization is such a long-term user of Raintree Systems' product, I have some friends...
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Loyalty, Relationship, Value
I hope Raintree Systems isn’t part of our long-term plans, but we are having trouble finding a...
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Value
Raintree Systems absolutely does not keep all their promises. What comes to mind is the custom work...
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Product
The system's best point is that it is fully customizable. We can build out tables and form scripts...
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Product
Raintree Systems is okay for a practice management system. It is just clunky. It is better than...
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Product
We would like Raintree Systems to focus on making their ledger layout easier for end users to read...
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Operations, Product
Raintree Systems doesn't include all of their data in their releases when we are doing upgrades....
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Culture, Value
When the vendor's founder was there, the vendor absolutely kept their promises. However, they sold...
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Value
Within our EMR system, we pay for an addition through Raintree Systems so that instead of us having...
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Loyalty, Relationship, Product
Raintree Systems has really focused in the past couple of years on being more innovative and making...
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Loyalty, Product
The product is very user friendly. I have been able to use it, and I haven't had any issues. Our...
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Relationship
I really appreciate the support that Raintree Systems provides. I have a contact I talk to regularly...
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Loyalty
We wanted to integrate certain vendors' products with Raintree Systems' solution. Raintree Systems...
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Relationship, Product
Sometimes Raintree Systems is slow to listen and respond to what is going on in the industry, so...
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Relationship
Raintree Systems will definitely listen to us. At least I have a great customer service manager who...
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Relationship
Lately with Raintree Systems, some of their guidance has not come in a timely manner. Things that...
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Value
My recommendation of Raintree Systems' product is based on cost. There are certainly better things...
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Relationship
It helps if the primary contact at an organization knows about programming and some of that kind of...
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Relationship
When I call someone on the executive team, they do respond to me. I have had numerous interactions...
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Relationship
Raintree Systems’ support team doesn't get back to us that fast. They are not proactive with...
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Product
Both the front end and back end of the solution are clunky. There are too many steps. It is not as...
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Loyalty, Relationship
I would probably buy from Raintree Systems again because they are getting better. There are a lot of...
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Loyalty, Operations, Product
Raintree Systems is working on making their product better, and it is definitely getting better. The...
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Product
In today's day and age, we need to be able to offer online scheduling, but online scheduling is...
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Operations, Value
We have to pay for training. I don't like that training is not included. The trainings are good, and...
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Value
Raintree Systems didn't tell us about a lot of the features used for integration, and that is why we...
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Relationship
Raintree Systems doesn’t keep all their promises with timing. They say things will be done in a...
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Value
Raintree Systems charges for every little thing. They are expensive and we have to pay for...
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Product
I would like to have a space for goals within the Raintree Systems solution so that we don't have to...
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Relationship
The Raintree Systems hotline for customer support is wonderful. The tier-one support team does a...
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Value
Whenever we want to make a change in Raintree Systems because insurance companies are asking for...
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Product
Raintree Systems will just throw upgrades out there. I am sure there is a resource somewhere that...
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Loyalty, Product
Raintree Systems is a good mix for therapists who have applied behavior analysis (ABA) therapy and...
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Operations
Even at the beginning, there wasn't a lot of hands-on training from Raintree Systems. They just...
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Product
Raintree Systems works. It is pretty easy and self-explanatory to use. It does what it needs to do,...
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Value
Getting the compliance that insurance companies are looking for takes extra money because Raintree...
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Relationship, Product
Raintree Systems has been more consistent in updating their road map, but their road map is becoming...
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Relationship, Value
Before the previous CEO of Raintree Systems passed away, he was very involved in the vendor's...
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Product
Raintree Systems isn't a bad program. However, it has a lot of options, and some of those options...
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Relationship
Our customer relations representative is amazing. They keep in constant contact with us. That person...
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Relationship
There was a really big culture shift at Raintree Systems about two years ago. The original owner...
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Loyalty, Relationship
We are considering leaving Raintree Systems' product due to a lack of support from the vendor and...
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Value
We have noticed that Raintree Systems is moving into a bit more of a fee-for-service model....
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Value
Raintree Systems would have to make a lot of changes to their internal company policy for us to feel...
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Value
It seems like Raintree Systems charges us anytime that we need something, especially if we need...
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Relationship, Operations
The vendor is slow with some things, especially when delivering upgrades. They will tell us about...
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Loyalty, Relationship
Our time with Raintree Systems seems to be going well. I don't know whether there have been many...
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Operations
The vendor will include training in our calls every so often. That training allows us to learn...
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Relationship
There is a group that gives Raintree Systems feedback on the product. I can't say exactly what that...
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Value
Sometimes Raintree Systems avoids charging for every little thing, but every time we have put in a...
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Product
We would like to be able to attach documentation to our claims when they go out of our system and...
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Operations, Product
Once a user figures out how everything works in the system, it is pretty user friendly. The ease of...
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