Raintree Systems Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Sometimes Raintree Systems is slow to listen and respond to what is going on in the industry, so...
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Relationship
Raintree Systems will definitely listen to us. At least I have a great customer service manager who...
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Relationship
Lately with Raintree Systems, some of their guidance has not come in a timely manner. Things that...
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Value
My recommendation of Raintree Systems' product is based on cost. There are certainly better things...
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Relationship
It helps if the primary contact at an organization knows about programming and some of that kind of...
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Relationship
When I call someone on the executive team, they do respond to me. I have had numerous interactions...
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Relationship
Raintree Systems’ support team doesn't get back to us that fast. They are not proactive with...
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Product
Both the front end and back end of the solution are clunky. There are too many steps. It is not as...
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Loyalty, Relationship
I would probably buy from Raintree Systems again because they are getting better. There are a lot of...
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Loyalty, Operations, Product
Raintree Systems is working on making their product better, and it is definitely getting better. The...
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Product
In today's day and age, we need to be able to offer online scheduling, but online scheduling is...
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Operations, Value
We have to pay for training. I don't like that training is not included. The trainings are good, and...
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Value
Raintree Systems didn't tell us about a lot of the features used for integration, and that is why we...
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Relationship
Raintree Systems doesn’t keep all their promises with timing. They say things will be done in a...
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Value
Raintree Systems charges for every little thing. They are expensive and we have to pay for...
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Product
I would like to have a space for goals within the Raintree Systems solution so that we don't have to...
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Relationship
The Raintree Systems hotline for customer support is wonderful. The tier-one support team does a...
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Value
Whenever we want to make a change in Raintree Systems because insurance companies are asking for...
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Product
Raintree Systems will just throw upgrades out there. I am sure there is a resource somewhere that...
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Loyalty, Product
Raintree Systems is a good mix for therapists who have applied behavior analysis (ABA) therapy and...
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Operations
Even at the beginning, there wasn't a lot of hands-on training from Raintree Systems. They just...
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Product
Raintree Systems works. It is pretty easy and self-explanatory to use. It does what it needs to do,...
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Value
Getting the compliance that insurance companies are looking for takes extra money because Raintree...
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Relationship, Product
Raintree Systems has been more consistent in updating their road map, but their road map is becoming...
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Relationship, Value
Before the previous CEO of Raintree Systems passed away, he was very involved in the vendor's...
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Product
Raintree Systems isn't a bad program. However, it has a lot of options, and some of those options...
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Relationship
Our customer relations representative is amazing. They keep in constant contact with us. That person...
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Relationship
There was a really big culture shift at Raintree Systems about two years ago. The original owner...
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Loyalty, Relationship
We are considering leaving Raintree Systems' product due to a lack of support from the vendor and...
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Value
We have noticed that Raintree Systems is moving into a bit more of a fee-for-service model....
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Value
Raintree Systems would have to make a lot of changes to their internal company policy for us to feel...
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Value
It seems like Raintree Systems charges us anytime that we need something, especially if we need...
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Relationship, Operations
The vendor is slow with some things, especially when delivering upgrades. They will tell us about...
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Loyalty, Relationship
Our time with Raintree Systems seems to be going well. I don't know whether there have been many...
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Operations
The vendor will include training in our calls every so often. That training allows us to learn...
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Relationship
There is a group that gives Raintree Systems feedback on the product. I can't say exactly what that...
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Value
Sometimes Raintree Systems avoids charging for every little thing, but every time we have put in a...
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Product
We would like to be able to attach documentation to our claims when they go out of our system and...
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Operations, Product
Once a user figures out how everything works in the system, it is pretty user friendly. The ease of...
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Value
Raintree Systems has changed moderately. We are an enterprise customer with them, and previously, we...
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Product
Raintree Systems is promising a lot of updates, and we haven't seen them yet. Their tool is good,...
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Relationship
Raintree Systems is really good at support. They are fast, and we get to the right person pretty...
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Product, Value
Raintree Systems is really good. I would recommend them. Compared to the other options out there,...
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Loyalty, Product
Raintree Systems really needs to update their user interface and their GUIs to be more modern as...
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Loyalty, Product
This is on the road map, but Raintree Systems should improve their BI tools, especially for...
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Relationship
Raintree Systems just had TherapyCon. The odd part of TherapyCon was that Raintree Systems was the...
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Relationship, Operations
I have a custom enterprise development team. When there is a service-pack update, Raintree Systems...
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Loyalty, Relationship
Raintree Systems has changed their leadership quite a bit. They had to pick a venture capital...
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Product
We have really tried to work out a lot of bugs in the system's back office and billing areas, and...
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Operations, Value
The training that the vendor provides is fine, but Raintree Systems tries to charge for things that...
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Value
Raintree Systems added a phone call component for patients who may not have been paying their bills....
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Loyalty
Raintree Systems was the most compatible and well-rounded system for our business at the time that...
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Operations
There are long waits to get things fixed. When we are setting new features up, they are often not...
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Operations
At TherapyCon, a lot of companies knew things I didn't because I was not on the implementation team....
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Operations
There is no training for upgrades that the vendor makes to Raintree Systems. We have asked for extra...
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Culture, Value
I like Raintree Systems although it is not super user friendly. It can do amazing things; however,...
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Product
We have been able to do some custom build-outs with integration.
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Loyalty
Raintree Systems has a ton of à la carte things that could be better organized. We don't know what...
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Relationship
The support is hit or miss depending on who we get. It is not consistent by any means. We frequently...
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Operations
The system is not hard to use once people know how to use it, but training to use it is hard. The...
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Operations, Product
When Raintree Systems has new releases, the bugs usually aren't worked out, even by the time things...
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Product
From a front desk standpoint, Raintree Systems is pretty easy to use, with a lot of drag-and-drop...
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Operations
The training and support during the implementation were helpful. We have worked with Raintree...
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Product
The reports that Raintree Systems generates are long and overly verbose. There is no way to narrow...
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Operations
When training someone new on Raintree Systems, one of our staff just sits down with them and shows...
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Loyalty, Product
We are a physical therapy office, and we have a few providers that are using Raintree Systems. We...
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Relationship
My experience with the Raintree Systems support team is calling and leaving a message, and it takes...
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Operations
The training in the beginning was pretty terrible. There were a couple of role changes in the...
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Relationship, Product
It feels like once every quarter, we have issues with information not being sent out of the product,...
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Relationship
When I give Raintree Systems feedback, their responses are not direct. They are very vague. They...
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Relationship, Product
It almost feels like Raintree Systems is an IT company that makes healthcare products. They don't...
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Product
We run a payroll system for some clinical staff in the EMR, and that system is based on some of...
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Culture, Loyalty
Raintree Systems could back off on the overpromising because they have a good sales team and they...
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Value
There are already products out there that the vendor will not integrate things with because I assume...
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Culture, Relationship
I don't have an account representative that I can just have a conversation with at Raintree Systems....
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Operations, Product
One of the things I love about Raintree Systems is if there is a data point in the EMR, there is a...
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Value
The vendor is really good at adding forms or anything we need for billing purposes. It seems like on...
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Product
If Raintree Systems gave the product a facelift, that would be useful. That seems like a silly...
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Operations
We really need Raintree Systems’ help with a couple of things, like better training and best...
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Relationship
It is hard to get complete solutions from Raintree Systems, even though the response times are...
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Loyalty
We are not sure whether Raintree Systems is part of our long-term plans because they don't have an...
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Relationship, Product
We don't trust Raintree Systems’ reporting very much. It seems like we run a report and get a...
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Relationship
The vendor’s support team responds really quickly, and that is nice. The vendor recently updated the...
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Culture, Relationship
Raintree Systems rolled out a few new products recently, including a new kiosk and stuff for their...
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Product
In Raintree Systems, I can't track the clinical outcomes in any meaningful way. But my billers like...
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Culture, Value
We added a program to our system, but we had to buy that program from the vendor instead of having...
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Relationship
When we submit cases to the vendor's support people, we assign priority levels to the cases. Some of...
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Culture, Relationship
Raintree Systems doesn't keep their promises when it comes to the timelines that they say they are...
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Culture, Operations, Value
When I needed to add something simple to the system, Raintree Systems told me that they were going...
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Product, Value
Raintree Systems has been a great tool for us. We are a specialty facility, so we have trouble...
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Relationship
Raintree Systems needs to work on their customer service piece. Over the last year, something has...
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Loyalty
A lot of things from Raintree Systems are getting better. From Raintree Systems' conferences, it...
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Product
Our therapists work on the road, so if there were an app from Raintree Systems that they could use...
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Relationship
We wanted the vendor to do a rediscovery to assess our billing and intake. Since we were an...
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Operations
The implementation team members we got from Raintree Systems were phenomenal. They were super...
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Loyalty, Relationship, Product
There seem to be a lot of great changes coming up with Raintree Systems. I'm pretty involved in all...
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Value
We have been using Raintree Systems for a long time, and they recently had a lot of internal...
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Relationship
The customer service side of Raintree Systems has been frustrating in terms of their customer...
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Operations
The implementation was disorganized. When we implement new things, we need a clear guide, but we...
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Product
The customization of the product is awesome. The system is doing some fairly complicated things, and...
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Operations, Product
The vendor could improve some of their patient outreach stuff, but overall, the product does what...
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Relationship
The reaction time is really good with Raintree Systems. However, what brings the level down is that...
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Loyalty, Operations
People are going to love the product after the first six months, but they are going to be miserable...
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Product
Raintree Systems needs to hear that what users really want are micro improvements in efficiency, not...
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Operations, Product
To this day, we cannot seem to figure out the hierarchical system of Raintree Systems' tables, so...
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Product
We were not prepared for how Raintree Systems would integrate billing into daily notes. We have come...
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Loyalty
We initially chose Raintree Systems for our personalized therapy services, attracted by the promise...
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Relationship
The help portal is good in that it creates the ticket, and we can track it, but we have come to...
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Operations
While we loved our implementation team, we are a large company, and all training was done online...
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Relationship
We are concerned with the trajectory of Raintree Systems. Things have really changed with regard to...
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Product
There are a lot of nuances to medical billing, especially in rehab, between limits with units,...
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Product
For some insurances, we can't bill more than four manual therapy units. We have physical and...
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Product
Our staff refers to the screens and things for Raintree Systems as being busy and very clicky. There...
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Relationship, Operations
Raintree has a very big team. Their process was very systematic, and we had regular face-to-face...
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Operations
We had a team of superusers on our end who initially started the training with Raintree Systems and...
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Product
Raintree Systems integrates with our EMR system, the billing system, and the clearinghouse. Also, it...
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Product, Value
People who are younger seem to catch on really well to the product. Our young staff love Raintree Systems....
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Relationship, Operations
Raintree Systems needs to be more accessible to all staff. Right now, the system is set up so that...
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Relationship
Communication has been really strong with Raintree Systems, but I always think that the higher...
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Product
We have a good ability to get reports and data here, but there are definitely some challenges with...
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Value
Raintree Systems is probably one of the most expensive systems, but I can already see the difference...
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Operations
Most EMRs have training videos for new users, but this one does not. Customer service is slow, and...
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Operations
The vendor's training was very intense before we were even using the system. By the time we started...
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Operations
Our biggest complaint is about the implementation. The first year with the product was extremely...
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Loyalty, Product
As our company grew, we outgrew our old vendor. We were happy with some things Raintree Systems had...
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Operations
For our billing team, the ledger has been the most complicated piece of the product to learn in...
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Relationship
When I put in a ticket with the vendor's support team, they are extremely responsive and answer...
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Product
The system requires a lot of clicks to get anything done during clinical usage or scheduling. The...
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Relationship, Operations
Raintree Systems is not an intuitive system, but once a user learns how to use the system, it is...
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Operations
Since we have been a part of Raintree Systems, we have had constant issues, from the the...
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Value
Raintree Systems has always felt like a system meant for therapists but that was built by and for...
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Loyalty, Product
The new HTML version of Raintree Systems looks great. It is not different enough from the client...
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Relationship
I like the access I have to call Raintree Systems and get a subject matter expert, like a programmer...
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Operations
What we like the most about Raintree Systems is how very configurable it is. It respects the users...
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Relationship, Value
Lately, since Raintree Systems was acquired by a venture capital company, we have noticed a drop in...
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Loyalty, Relationship
We have noticed a general drop in the level of customer service we get since the acquisition. It...
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Loyalty, Product
We are still on the Windows client version of Raintree Systems because last time I checked, the...
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Operations, Product
New users who come to work for us are intimidated by the interface of Raintree Systems, especially...
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Product
We had to build our own notes for a couple of different branches because Raintree Systems doesn’t...
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Product
Raintree Systems is an IT solution, and it is running in the background, so we don’t have to be...
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Product
The strength of the program is its integration with the billing piece and how quickly and seamlessly...
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Loyalty
We are hoping that Raintree will improve their product, and if not, we will probably make a change...
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Relationship
I don't think that I have ever had anything alerting me of problems. The vendor just says what is in...
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Value
Raintree Systems charges for everything. They want to charge us even for something like a simple...
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Relationship
When I work with individuals who are in charge of the sections that I'm reporting on, they are...
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Operations, Product
Raintree Systems has a lot of upgrades. I would like to see more education on the content and the...
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Product
I like that the product has a lot of functions from billing to customer relationship management to...
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Operations, Product
The system works well if we really know it well and know how to seek information, but in terms of...
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Product
The reports are not the easiest to run. The reports pull from a lot of data from a few different...
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Product
The texting limits that the vendor has are kind of arbitrary. We get charged if we go over the...
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Loyalty, Product
Raintree Systems integrates with authorizations and stuff. I would like to see a huge enhancement to...
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Operations
I have been on Raintree Systems for a long time, so my personal opinion is that it is pretty easy to...
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Relationship
The problem with Raintree Systems’ support is that the vendor does not have knowledgeable people in...
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Relationship
I have the name of a person I go to in order to get something done. We had a contact person at...
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Value
Raintree Systems is our sole source for EMR billing, reporting, and everything else. I'm a diehard...
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Culture, Value
Raintree Systems just switched to a new system for invoicing and payments for custom projects....
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Operations, Product
The design and the user interface could be improved. I do a little session with our providers after...
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Loyalty, Product
We have an HL7 integration with an instance of an EHR at a healthcare system. I would like to take...
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Relationship
Raintree Systems doesn’t reach out about day-to-day activities, workflows, and things like that. But...
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Culture, Value
The billing structure is pretty straightforward, but when I look at how much we pay monthly for an...
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Product, Value
We are overall super happy with Raintree Systems. When we compare them to other companies that do...
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Operations
Raintree Systems could work on the consistency and format of their training. The system's new...
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Product, Value
Raintree Systems doesn't integrate with our preferred scheduling solution. Raintree Systems also...
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Product
Raintree Systems could make the system more intuitive by providing consistent functionalities with...
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Relationship
Raintree Systems could reach out to us more to let us know about known issues caused by software...
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Relationship
We have seen a lack of proactive measures from the vendor. Raintree Systems is extremely reactive,...
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Loyalty, Relationship
We have not been very pleased with Raintree Systems in the last little while. They have made a good...
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Operations
The Raintree Systems’ knowledge base is somewhat user friendly, but we have to know exactly what we...
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Operations, Product
The product is pretty user friendly, and that is why I would still buy it today. It is super easy to...
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Culture, Loyalty
There are some up-and-coming products out there that are going to be useful for clinicians to use,...
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Value
Lately, there have been a lot of additional charges from Raintree Systems to get things done. If we...
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Product
The patient portal in Raintree Systems is not very user friendly, and the first thing that the...
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Operations
As we were going through the training during the onboarding process, we asked a lot of questions....
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Operations
The training was awful and very difficult to follow. The vendor would only let a few of us do the...
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Relationship
Raintree Systems is never proactive. They are always trying to clean up after the fact. A few people...
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Relationship
We have been in contact with Raintree Systems' top-level folks, and they all make promises of...
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Culture, Operations
Based solely on the product, what we have been able to do with it so far, and where we came from, we...
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Operations
Initially for the onboarding process, we were told a certain time frame of when we would be able to...
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Relationship
Raintree Systems' support is awful. We are very patient people, but the vendor's support service has...
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Loyalty, Value
The system's capabilities are incredible. Before, we had a very cut-and-dry, old-school system that...
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Relationship, Product
When little glitches or things happen, it would be way better if we could actually get support...
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Relationship
More recently, Raintree Systems has been quicker to pick up the phone and call after we put in a...
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Loyalty
Initially, it felt like Raintree Systems was a mom-and-pop operation, but now it is moving to be...
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Operations
When Raintree Systems does an upgrade, we get a PDF of the changes they are making, and I would...
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Operations, Product
Raintree Systems has a feature where we have something that is like Google for the system. We can...
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Relationship, Operations, Product
The Raintree Systems platform is pretty good, and it is pretty easy to teach to someone else. It is...
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Loyalty, Product
Raintree Systems is not easy to customize to a practice's specific needs. For example, we are a...
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Value
The cost for adding templates that some of our clinicians want in Raintree Systems seems really...
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Relationship
When I put in a service ticket with Raintree Systems and get a response, sometimes I don’t even...
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Relationship
I have been really satisfied with Raintree Systems. I think their customer service team has been...
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Product
Raintree systems is very intuitive, and I really like the BI that they use. It has been really...
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Relationship
Because of the customer service, I would not choose to buy the product again. It takes the vendor a...
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Operations, Product
My overall experience using Raintree Systems has been good. It was good for the most part until the...
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Value
I guess the organization feels like they are getting their money's worth. Raintree Systems is doing...
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Product, Value
Raintree Systems is a good product. I would recommend it so a company could get a feel of it to see...
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Relationship
Raintree Systems doesn’t keep their promises because of their help desk system. When we do run into...
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Relationship, Operations
We have never had any updated training. Unless we call and ask for something, Raintree Systems...
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Loyalty, Value
I have watched Raintree Systems' services deteriorate over the last few years, to the point that we...
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Product
Raintree Systems does a good job in that it is an all-inclusive solution for our practice in terms...
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Relationship
We are longtime users, and I have some people at Raintree Systems who I can go directly to, but they...
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Relationship
The product is pretty solid for what it does, but the vendor is pretty much in denial. I have...
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Loyalty, Relationship
The tangible outcomes are about the financial strength of Raintree Systems in terms of our billing...
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Relationship
Communication is a huge problem. Raintree Systems needs to improve their communication. When I try...
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Relationship, Product
Raintree Systems seems to be very focused on the very large multistate, multiclinic operations, and...
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Loyalty, Product
Raintree Systems began their EHR work strictly from a therapy standpoint, and then they added...
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Relationship
There have been major changes in Raintree Systems with the surprising death of their founder. There...
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Operations, Product
The upgrades have not been helpful. We have had more issues than benefits. The inconsistencies in...
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Operations
The initial training was good. I have not had any ongoing training.
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Product
We would like Raintree Systems to focus on the design, stability, and reliability of the web-based...
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Product
It is nice that Raintree Systems is web based, so we can access it from any computer or even from a...
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Product
The pediatric notes are in the SOAP format, but the assessment part does not populate in the final...
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Relationship
When I call the customer service team, they try to be helpful and are very kind, but they can't...
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Relationship, Product
Raintree Systems lacks opportunities to connect with other vendors and the ability to get us custom...
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Relationship
We need to have an electronic interface with a third party. That third party provides a service to...
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Relationship
I don't think Raintree Systems has ever told us something that could be a problem.
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Product
Some of the business that we do is pretty unique, so we are not able to customize some of the things...
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Relationship
Raintree Systems’ support is usually pretty timely.
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