Midas Safety and Risk Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product, Value

An outcome I have achieved from using the vendor is that we are able to dive into real-time data to...

Jun 2024
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Manager

Relationship, Operations

symplr web support is not very intuitive for trying to find what I need. It takes quite a lot of...

Jun 2024
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Manager

Product

Midas Safety and Risk Solutions' interface is not very intuitive. If I want to pull charts, there is...

Jun 2024
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Analyst/Coordinator

Relationship

The vendor's people help when we put tickets in, so we have support. I like the ease with which we...

Jun 2024
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Analyst/Coordinator

Operations, Product

I like that the product is easy to use. It is just user friendly. It is not very difficult to do...

Jun 2024
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Analyst/Coordinator

Product

As far as integration goes, we haven't really added anything new with Midas Safety and Risk...

Jun 2024
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Manager

Loyalty, Product

Epic's systems can do a lot of what Midas Safety and Risk Solutions does, so we have started to move...

May 2024
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Manager

Relationship, Product

Midas Safety and Risk Solutions is used for many regulatory requirements for The Joint Commission,...

May 2024
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Manager

Operations

symplr runs hot and cold when it comes to training. They have live classes, recordings, documents,...

May 2024
||
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Manager

Product

Midas Safety and Risk Solutions is easy for end users to use. The system is a little antiquated, so...

May 2024
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Director

Loyalty, Product

Overall, Midas Safety and Risk Solutions is a strong product, and its strengths lie within the...

Apr 2024
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Director

Relationship, Value

When the vendor commits to something, I have high satisfaction with them driving tangible outcomes.

Apr 2024
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Director

Product, Value

By using this solution, we are able to satisfy all of our needs related to patient relations,...

Apr 2024
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Director

Relationship, Product

symplr offers products that address safety, risk, and compliance needs, and we do have their...

Apr 2024
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Analyst/Coordinator

Operations

Now that we have implemented Midas Safety and Risk Solutions, our staff can't get their username or...

Apr 2024
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Analyst/Coordinator

Relationship

symplr is good at listening to requests. They hear us. With symplr’s support, it is hard to read...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

symplr’s client-only website is good. If I need to bring something to a team meeting or a demo, I...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

The first upgrade after symplr took over from Conduent had more to do with the work behind the...

Apr 2024
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Analyst/Coordinator

Product, Value

We have seen many outcomes from working with symplr. We capture all our sentinel events and many...

Apr 2024
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Analyst/Coordinator

Product

There are a lot of enhancement requests that would be great for end users, system administrators,...

Apr 2024
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Analyst/Coordinator

Loyalty

I definitely see us using symplr’s AI piece. I have been hearing a lot of talk about that. We are...

Apr 2024
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Analyst/Coordinator

Culture, Relationship, Value

With symplr, sometimes for little things, like if we wanted a dictionary cleanup, we would probably...

Apr 2024
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Analyst/Coordinator

Relationship

I have been with the system for so long, and the vendor has gone through a number of buyouts; I just...

Mar 2024
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Analyst/Coordinator

Operations

Before COVID-19, symplr had regional groups that met, and they had in-person training. They had a...

Mar 2024
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Analyst/Coordinator

Loyalty

The outcomes we have seen from using Midas Safety and Risk Solutions are online occurrence...

Mar 2024
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Analyst/Coordinator

Product

I'm biased, but I love Midas Safety and Risk Solutions. It is my system. I'm so comfortable with it....

Mar 2024
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Analyst/Coordinator

Product

Reporting is always a plus with Midas Safety and Risk Solutions. We have easy regulatory reporting...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

I have been doing this for so long that the educational offerings aren't really beneficial to me. I...

Mar 2024
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Analyst/Coordinator

Relationship

All clients have someone that is assigned to them as a CSM. We have someone that is assigned to us...

Mar 2024
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Analyst/Coordinator

Relationship

Over the years, the vendor’s response to tickets has gone up and down. Now that symplr has taken...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

Midas Safety and Risk Solutions is a powerful system. There is lots of information in it. There is a...

Mar 2024
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Manager

Product, Value

We have had a significant decrease in the number of patient and staff harms across our system since...

Jan 2024
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Manager

Culture, Operations, Product

When we implemented Midas Safety and Risk Solutions, we discovered that there were things that the...

Jan 2024
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Manager

Loyalty, Operations

We are in the midst of an upgrade for Midas Safety and Risk Solutions. It looks nice, but I'm still...

Jan 2024
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Manager

Loyalty

The product is clunky for end users to use. There is a lot of wasted motion and redundancy when it...

Jan 2024
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Manager

Product, Value

From what I can see, there are things that should work for the product that don't. Not being able to...

Jan 2024
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Manager

Relationship

We used to have a regular check-in with our Midas support representative. I wish the vendor would go...

Jan 2024
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Manager

Product, Value

Our patient relations people have seen positive outcomes from using the system for various audits,...

Jan 2024
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Manager

Loyalty

The system is definitely part of our long-term plans. In fact, we are actually talking about...

Jan 2024
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Manager

Loyalty, Relationship, Product

symplr definitely doesn't keep their development timelines, but other than that, they are pretty...

Jan 2024
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Manager

Culture, Value

When we did a project with symplr, we had to pay for hours and things like that, but the system's...

Jan 2024
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Manager

Operations

The quality of symplr's implementation services has gone down significantly ever since their...

Jan 2024
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Manager

Loyalty, Operations, Product

The product is pretty easy to integrate, but it lacks certain integration functionalities. Midas...

Jan 2024
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Manager

Relationship

symplr has been diving in with executive involvement, big communications, and things like that....

Jan 2024
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Analyst/Coordinator

Product

We have seen increased tracking and trending from using the symplr platform.

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

Our experience with Midas Safety and Risk Solutions has been overall very positive. There have been...

Jan 2024
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Analyst/Coordinator

Relationship

In terms of support from symplr, we have gotten help with any tickets or areas in which we have...

Jan 2024
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Manager

Product

We have done a lot of work here around falls, one of the events that we put into the risk entry...

Jan 2024
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Manager

Product

One of the things that we have had some difficulty with is the reporting aspect; it is not super...

Jan 2024
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Manager

Loyalty

I don’t know that we would buy Midas Safety and Risk Solutions again. We have been with symplr since...

Jan 2024
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Manager

Relationship

In dealing with issues we have had, the support center folks have done anything that they said they...

Jan 2024
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Manager

Relationship

We were recently assigned a new account manager, and prior to that, we were meeting pretty regularly...

Jan 2024
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Manager

Culture, Value

symplr is up front if something is going to require an extra charge. They have been pretty...

Jan 2024
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Manager

Product

We have a lot of worklists built into the system, and for the most part, they work pretty well to...

Jan 2024
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Manager

Relationship, Product

We do have some challenges with worklist management on the system administration side because we are...

Jan 2024
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Manager

Product

We would like to be able to build reports in the product. We can pretty much build a spreadsheet...

Jan 2024
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Manager

Loyalty, Product

One of the main functions that I have been waiting for in Midas Safety and Risk Solutions is an...

Jan 2024
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Manager

Product

We used to be able to copy focus studies, and there are online forms or templates from the test...

Jan 2024
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Manager

Loyalty

I got some feedback that Midas Safety and Risk Solutions is not user friendly. But going to the next...

Jan 2024
||
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Manager

Relationship

The support at symplr is hit or miss. Sometimes whether we get good support depends on the analyst...

Jan 2024
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Director

Product, Value

Midas Safety and Risk Solutions has made our credentialing easier. It is the backbone of our peer...

Jan 2024
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Director

Loyalty, Relationship

The product has changed ownership at least three times in the last couple of years. Every time we...

Jan 2024
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Director

Loyalty, Relationship, Product

I would tell a friend that Midas Safety and Risk Solutions is a good system. Unfortunately, a...

Jan 2024
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Manager

Product

In some of the fields, there is spell check, but not in all the fields. The product will just let us...

Jan 2024
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Manager

Relationship, Product

I like the fact that some of my people are the edit people. That helps when I need a question...

Jan 2024
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Manager

Loyalty, Product

Based on reports that we run using the solution, there need to be changes in the nursing world to...

Jan 2024
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Analyst/Coordinator

Relationship

The vendor is using some offshore people for support who don't speak English, and it makes it very...

Jan 2024
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Analyst/Coordinator

Operations

I liked that a large portion of the vendor’s training was recorded. We can go back and review...

Jan 2024
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Analyst/Coordinator

Product

Midas Safety and Risk Solutions is a very solid and dependable product. People come to depend on it...

Jan 2024
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Analyst/Coordinator

Product

The product’s one downfall that we are battling with is managing the notifications. We have hundreds...

Jan 2024
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Analyst/Coordinator

Product

The product has become a focal point for our enterprise discussions. All our hospitals gather in...

Jan 2024
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Manager

Relationship

Since symplr’s purchase of Midas, symplr's leadership has definitely turned Midas around when it...

Jan 2024
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Manager

Product

The system is an entrenched app. The difficult part of an entrenched app is seeing both benefits and...

Jan 2024
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Manager

Relationship, Product, Value

Tangible outcomes have a lot to do with how well our support team manages the product. That is why...

Jan 2024
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Manager

Product

The solutions that I have seen within the competing sphere have been so bare bones. The vendor...

Jan 2024
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Manager

Loyalty, Product

The new symplr leadership has taken some significant strides in modernizing the application. One...

Jan 2024
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Manager

Operations, Product

The system is really customizable, and that is one of the significant weaknesses, but it is more of...

Jan 2024
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Manager

Relationship

We don’t often have to call symplr for anything. When I do call them, I usually just tell them to do...

Jan 2024
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Manager

Relationship

symplr’s communication ties are more complicated. I don’t like their web app for submitting tickets....

Jan 2024
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Manager

Relationship

If we have a local person who knows what they are doing, what they are setting up, and what...

Jan 2024
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Manager

Culture, Value

Originally, the vendor's marketing was all about providing a cheaper holistic solution to a lot of...

Jan 2024
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Analyst/Coordinator

Culture, Relationship, Operations

I would like to see our representative at symplr be a bit more responsive to questions that we have....

Jan 2024
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Analyst/Coordinator

Product

The employees who are using Midas Safety and Risk Solutions are more willing to report incidents,...

Jan 2024
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Analyst/Coordinator

Product

We have done some really good work in the symplr solution. It has given us pretty good output. We...

Jan 2024
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Analyst/Coordinator

Operations

The implementation was rough on both sides. It was just a nightmare. The upgrades have been okay,...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Without the new version, we have to go into different systems and copy and paste things. But with...

Jan 2024
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Analyst/Coordinator

Relationship

We had a new representative, and we were messaging them about something that kept happening, and the...

Jan 2024
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Analyst/Coordinator

Product, Value

There are so many outcomes we have achieved using Midas Safety and Risk Solutions. It is such a...

Jan 2024
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Analyst/Coordinator

Product

If symplr brought back a credentialing and privileging module to their suite of applications and...

Jan 2024
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Analyst/Coordinator

Product

Both Midas DataVision and the report tracking are outstanding if the customer has the appropriate...

Jan 2024
||
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Director

Product

We use the product for all of our care management, and the system interfaces with our EMR. We get a...

Jan 2024
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Director

Relationship, Operations

symplr is very responsive. We worked with symplr and our EMR vendor on an integration project, and...

Jan 2024
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Director

Relationship, Product, Value

Our outcomes with the product are actually very good. symplr harvests our core measures for us...

Jan 2024
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Director

Value

Obviously, we have to pay for special projects with symplr, so I don't blame the vendor one ounce...

Jan 2024
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Director

Relationship

The vendor is very helpful and responsive. I especially like how they follow up with us if it has...

Jan 2024
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Director

Operations

It has been a while since we have had to use any training from the vendor. The website typically has...

Jan 2024
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Director

Operations, Product

There are some things about the vendor’s clients-only website that I wish were easier to navigate....

Jan 2024
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Director

Culture, Product

The product does exactly what symplr says it will do. I love how they keep things up-to-date as far...

Jan 2024
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Director

Loyalty

The new upgrade takes a lot of new technology into consideration. I haven't seen it live, and it has...

Jan 2024
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Director

Product

What I like about the product the most is that it is so customizable. There are things I wish I...

Jan 2024
||
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Director

Product

I wish there were a way to map some canned information in the site parameters so that we could alter...

Jan 2024
||
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Director

Product

There are some things like health equity where there is a lot of manual work we have to do to slice...

Jan 2024
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Analyst/Coordinator

Loyalty, Product, Value

It is difficult to say whether I would buy the solution again. It has been very difficult in past...

Dec 2023
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Analyst/Coordinator

Relationship, Product, Value

With Midas Safety and Risk Solutions, we have had successful core measure data and uploads. There...

Dec 2023
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Analyst/Coordinator

Relationship

Midas Health Analytics weathered the acquisition by symplr very well. They have excellent customer...

Dec 2023
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Analyst/Coordinator

Operations

When symplr managed an implementation for us, that was a bit complex and convoluted. However, the...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

I know that symplr is working on the integration of the next upgrade. The upgrade is kind of...

Dec 2023
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Analyst/Coordinator

Relationship

One of the strong aspects of symplr is that the frontline support people at symplr are genuine. But...

Dec 2023
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Analyst/Coordinator

Relationship

There are some good, talented people at symplr we are working with who are trying very hard. But as...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

Midas Safety and Risk Solutions is the product that, to date, has been the least problematic of...

Dec 2023
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Director

Relationship

symplr is a pretty good partner. They keep their promises in a reasonable time frame, and when...

Dec 2023
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Director

Value

There are always pain points when the owner of a solution changes and the new owner has to get...

Dec 2023
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Director

Operations

symplr has a very extensive library of recorded trainings that allow us to go in and access an...

Dec 2023
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Director

Loyalty, Product

The system's interoperability depends a lot on what other solutions an organization is using. symplr...

Dec 2023
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Director

Operations, Product

A user's use of the system can depend on training, the nuances of how things are done at a...

Dec 2023
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Director

Loyalty

We are looking forward to the next upgrade for the system. The upgrade will be web based. That will...

Dec 2023
||
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Director

Loyalty, Product, Value

We have made significant improvements to a lot of our quality metrics, like readmissions and...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

When something goes wrong, and things often go wrong with the product, symplr's support is garbage....

Dec 2023
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Analyst/Coordinator

Product

The system is unintuitive and difficult to use. symplr provides a product and a service that are...

Dec 2023
||
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Analyst/Coordinator

Relationship

There has been a lot of turnover at symplr when it comes to our customer success managers. We get a...

Dec 2023
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Analyst/Coordinator

Product

I wouldn't say that anything has gone well with symplr, but if a user is smart, talented, and...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

The system is supposed to be an open-ended system that people can customize to meet their desires....

Dec 2023
||
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Manager

Loyalty, Relationship, Product

Things have gone very well with Midas Safety and Risk Solutions over the last 12 months. We don't...

Nov 2023
||
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Manager

Loyalty, Operations

When we have a transition, sometimes things don't click. Something took way longer than we thought....

Nov 2023
||
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Manager

Loyalty

We are in a transition period. That is really due to some of the changes symplr has made and our...

Nov 2023
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Manager

Loyalty, Relationship

I have given symplr low scores in a lot of areas this year because of things that typically happen...

Nov 2023
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Analyst/Coordinator

Product

With the way we have the solution set up, it isn't fully integrated with the EMR. It doesn't have...

Oct 2023
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Analyst/Coordinator

Product, Value

The product is mature and integrates well. symplr has a great understanding of the reporting...

Oct 2023
||
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Analyst/Coordinator

Value

symplr charges us if we want to make any kind of change to the interface.

Oct 2023
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Manager

Value

When I was on one team, I didn't see all the charges. I thought that charges were routine for...

Oct 2023
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Manager

Relationship, Operations, Product

The vendor has a client-only website, and we have a link to the website. All we have to do is go to...

Oct 2023
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Manager

Product

The product showed stability for COVID-19. We had no way in our EHR system to monitor or follow...

Oct 2023
||
(0)
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Manager

Operations

The initial rollout of the product was good. It is easy to add new facilities or grow the product. I...

Oct 2023
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Manager

Loyalty

I believe Midas Safety and Risk Solutions will be around for the next three years. symplr has many...

Oct 2023
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Manager

Loyalty, Product, Value

I would buy the product again. When I started working for my company, we did not have any processes...

Oct 2023
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Director

Relationship

We get immediate notifications either from our system or symplr. They are very good about calling us...

Aug 2023
||
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Director

Product, Value

One outcome we are seeing from Midas Safety and Risk Solutions is transparency. The ability to take...

Aug 2023
||
(0)
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Director

Product, Value

I don't think we have anything comparable to Midas Safety and Risk Solutions yet. symplr’s product...

Aug 2023
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Analyst/Coordinator

Product, Value

The outcomes we have seen from Midas Safety and Risk Solutions are in the general use of quality...

Aug 2023
||
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Analyst/Coordinator

Value

It seems like symplr is trying to charge for more, so they don't avoid charging us for every little...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We wish symplr would work on the reporting functionality and customization whenever referrals or...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are hoping the next upgrade goes well and has nice bells and whistles we can use.

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

symplr has a lot of training available on their website, and they give us all the information that...

Jul 2023
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Analyst/Coordinator

Culture, Loyalty, Relationship

symplr doesn't always give us exactly what we request in terms of upgrades, but if there are issues,...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

The look of even the newest version of Midas Safety and Risk Solutions is old school, so the system...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

We have been trying to get a certain project done for years, but symplr doesn't want any part of...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We submit our inpatient and outpatient data through Midas Safety and Risk Solutions. CMS has...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We do so much with Midas Safety and Risk Solutions. We have so many different internal stakeholders...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

There are a few things that symplr hasn't done that we have requested them to add to what they are...

Jul 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Value

symplr will do different projects for us, but there are always more charges for individual things....

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

symplr makes it super easy to submit tickets, and the tickets aren't necessarily just for high-level...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

We recently upgraded to the newest version of the product, and that was a really long, drawn-out...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

symplr keeps their promises, but if I could change anything with symplr, I would change how they...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We use Midas Safety and Risk Solutions to analyze our outcomes, look for improvement opportunities,...

Jul 2023
||
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