Midas Safety and Risk Solutions
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Ryan Pretnik
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User Commentary

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Manager

Functionality and Upgrades

The product helps us monitor our patient falls and put processes in place to improve things. We have...

Oct 2022
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Manager

Future Outlook

I see us continuing to use Midas Safety and Risk Solutions and expanding our use to another...

Oct 2022
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Manager

Service and Support

The vendor has changed their customer service team and some of the processes for how customer...

Oct 2022
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Manager

Functionality and Upgrades

We have an issue with our quality module. When we do a peer review, we can send the sheet to...

Oct 2022
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Manager

Interfacing and Integration

The product is about as flexible as we can get in terms of being able to pull information into other...

Oct 2022
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Manager

Relationship

I am thrilled with symplr's purchase of Midas Health Analytics Solutions. I am already seeing...

Sep 2022
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Manager

Future Outlook

In the future, the risk, patient relations, and quality management tools will be in a new,...

Sep 2022
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Manager

ROI / Cost (care and feeding)

We have been doing a lot of work on improving our results and narrowing down areas for improvement...

Sep 2022
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Manager

Relationship

The vendor has kept their promises so far. But I have seen more growing pains. The vendor is setting...

Sep 2022
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Manager

Functionality and Upgrades

The product is very facility driven, so when we interface things or run reports, the functions are...

Sep 2022
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Manager

Functionality and Upgrades

symplr’s pricing is mostly fair, and the product has given us a great deal of liberty in mining...

Sep 2022
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Manager

Service and Support

Our major pain point is the support ticketing system. Under Conduent, the system was very client...

Sep 2022
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Manager

Relationship

We don't know whether symplr will keep their promises since the acquisition is new. The former...

Sep 2022
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Manager

Functionality and Upgrades

We are definitely using the vendor’s data vision products, including the risk adjustment measures...

Sep 2022
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Manager

Service and Support

I have been seeing an upward curve in support. We are having a lot more responsiveness than we have...

Sep 2022
||
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Manager

Service and Support

We couldn't use the product on Microsoft Edge for a long time. Instead, we had to use Internet...

Sep 2022
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Manager

Service and Support

The solution is outdated. The vendor's IT support for critical problems is seriously slow and...

Sep 2022
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Manager

ROI / Cost (care and feeding)

symplr charges us for everything. Things that used to be included in our package are now in pieces,...

Sep 2022
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Manager

Implementation and Training

Our implementation was scattered. It wasn't as organized of a process as it should have been. Some...

Sep 2022
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Nurse

ROI / Cost (care and feeding)

We have had positive outcomes all across the board since we started using the product.

Sep 2022
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Nurse

Relationship

symplr’s staff has been very engaging in a positive sense. The past owners of the product were...

Sep 2022
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Nurse

Relationship

symplr has really upped the game for the product. From a support standpoint and overall, the product...

Sep 2022
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Manager

Relationship

I have talked with the highest level that I could possibly talk to when I have needed to. We have...

Sep 2022
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Manager

ROI / Cost (care and feeding)

We could always want to be paying less but want more; however, symplr is probably fairly priced.

Sep 2022
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Manager

Implementation and Training

symplr does offer a lot of education in various modes. symplr is very good at training.

Sep 2022
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Manager

Technology

For the most part, the product works as promoted. But it is technology, so we have our issues. The...

Sep 2022
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Manager

Interfacing and Integration

symplr has great reporting functionality. They have the ability to download or export different...

Sep 2022
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Manager

Service and Support

In my current version, the product is a little clunky. But I am understanding that symplr has...

Sep 2022
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Manager

Service and Support

The only thing I would comment on to the vendor is that they probably need to focus a bit more on...

Sep 2022
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Manager

Relationship

I would say symplr keeps all their promises. symplr doesn’t seem to say one thing and do another....

Sep 2022
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Manager

Functionality and Upgrades

The product keeps us on top of our negative trends and our positive trends. symplr is also our...

Sep 2022
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Manager

ROI / Cost (care and feeding)

This might be due to today's environment as well as our industry, but when I first started working...

Sep 2022
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Manager

Implementation and Training

We did have some issues with the upgrade over the last year. It seemed like the project manager did...

Sep 2022
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Manager

Functionality and Upgrades

I like the solution's OPPE process, statit dashboards, and ease of use. I also love the vendor's...

Sep 2022
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Manager

Functionality and Upgrades

The system has had a lot of bugs, and we have had some issues with upgrades and things like that. We...

Sep 2022
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Manager

Relationship

We are getting rid of the system. It used to be really good, but when Conduent bought it, it went...

Sep 2022
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Director

ROI / Cost (care and feeding)

symplr has restricted some of the functionalities that we used to have access to. That has slowed...

Sep 2022
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Director

Functionality and Upgrades

Our experience with symplr has changed. The vendor used to allow us to do more things, but now, they...

Sep 2022
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Director

Functionality and Upgrades

When I first saw symplr's system, it seemed to have a lot of pluses. The system was able to collect...

Sep 2022
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Director

Service and Support

To receive support from symplr, we have to go through a generic help desk, so the quality of the...

Sep 2022
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Manager

Relationship

We have had some improvement in our patient safety indicators within symplr's system. The vendor has...

Sep 2022
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Manager

Implementation and Training

symplr has a few different forms of training online with their website. We can look at the web or go...

Sep 2022
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Manager

Functionality and Upgrades

I truly enjoy symplr’s data vision. I had to fight to get access to that, but the fight was worth...

Sep 2022
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Manager

Service and Support

Everybody I have worked with from symplr has always been extremely helpful, and we have been able to...

Sep 2022
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VP/Other Executive

Relationship

Whenever we really need to escalate something or we need engagement, the vendor has brought somebody...

Aug 2022
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VP/Other Executive

Future Outlook

The product used to belong to Conduent, and now the product belongs to symplr. symplr has come in to...

Aug 2022
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VP/Other Executive

Service and Support

symplr is not really that proactive, but it would be nice if they were.

Aug 2022
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VP/Other Executive

Future Outlook

We had some good experiences and were very satisfied with Midas Safety and Risk Solutions. symplr...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Anything new from symplr for Midas Safety and Risk Solutions has a high dollar value. I like the...

Aug 2022
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Analyst/Coordinator

Service and Support

Support from symplr needs to be improved. I only get the help I need when I escalate things. I...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I am able to track and trend a lot of data from symplr's system. We have separate committees that...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that I get consistent data at my fingertips from symplr's system. The system also gives me...

Aug 2022
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Manager

Relationship

The unfortunate thing has been the acquisition with symplr. It has been a really rough transition. A...

Aug 2022
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Manager

Functionality and Upgrades

Due to the limitation of the product, I would not buy it again. We are able to use very little of...

Aug 2022
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Manager

Technology

The software has been very stable, and that has been positive. We haven't had a lot of problems, and...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Through using the Midas Safety and Risk Solutions, we have seen our risk management become more...

Aug 2022
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Manager

Other Observations & Comments

The product meets our needs. There are different applications and components that the vendor adds on...

Aug 2022
||
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Manager

Implementation and Training

We have had some issues with upgrades to the system. After one of the upgrades, there were some...

Jul 2022
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Manager

Technology

I would say symplr is a little slow with what they could be doing as far as new technology goes....

Jul 2022
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Manager

Functionality and Upgrades

We have seen improvements in the risk management piece as well as in patient relations. There are...

Jul 2022
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Manager

Relationship

I have been impressed by the transition from Xerox to symplr and symplr's team. We will see whether...

Jul 2022
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CMO

Technology

If I were looking to buy a new system in 2022, I would not choose Midas Safety and Risk Solutions...

Jul 2022
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Manager

ROI / Cost (care and feeding)

What I like about Midas Safety and Risk Solutions is that although adding modules costs extra, we...

Jul 2022
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Manager

Relationship

When we have had problems, I haven’t had any executive involvement from the vendor. I have only...

Jul 2022
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Manager

Service and Support

symplr could improve their transparency. For example, an update might take longer than expected to...

Jul 2022
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Manager

Functionality and Upgrades

Midas Safety and Risk Solutions has been very helpful with its ability to write reports and show us...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The product is challenging to use and is not user friendly; it is not intuitive. The product is...

Jun 2022
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Manager

Interfacing and Integration

I am pretty sure that the product has not been updated since I have been alive. The product is very...

Jun 2022
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Manager

Functionality and Upgrades

The system takes significantly more training than any other system I have worked with to learn how...

Jun 2022
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Director

ROI / Cost (care and feeding)

The system has helped us to streamline our processes. We can more easily obtain reliable data, and...

Jun 2022
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Director

Functionality and Upgrades

The product is not really easy to use; the system doesn't function by pointing and clicking. I would...

Jun 2022
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Manager

ROI / Cost (care and feeding)

The Midas solution is amazingly good. Since a large number of hospital systems have been using it...

May 2022
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Manager

Interfacing and Integration

It is somewhat difficult to transfer data between products. Once everything is set up, if we want to...

May 2022
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Manager

Relationship

If we call in a problem, the vendor's team gets on it, and we usually get an answer within a couple...

May 2022
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Manager

Implementation and Training

The vendor is amazingly good with their documentation. They have a manual for everything and tons of...

May 2022
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Manager

Functionality and Upgrades

The system’s report writing package is awkward to use, so a lot of people just don’t use it at all....

May 2022
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Manager

Functionality and Upgrades

I like the product because I have been using it for so long that I can do practically anything with...

May 2022
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Manager

Lessons Learned

The Midas solution will typically handle core reporting metrics. The system is not used for tracking...

May 2022
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VP/Other Executive

Functionality and Upgrades

The system does what the vendor said it would do. The system has done everything I have asked it to...

May 2022
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VP/Other Executive

Implementation and Training

I have never gotten training from the vendor. I have had internal people telling me how to use the system....

May 2022
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Manager

Implementation and Training

Conduent expects us to know things about the product instead of explaining everything to us. We end...

Apr 2022
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Manager

Relationship

We would like to see better quarterly check-ins from our account executive with Conduent. We don't...

Apr 2022
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Manager

Functionality and Upgrades

The system is very robust, but it is difficult to work with. The system is demanding on the company...

Apr 2022
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Manager

Functionality and Upgrades

The cloud-based aspect of the product has been great, and the vendor's support has been phenomenal....

Apr 2022
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Director

ROI / Cost (care and feeding)

The system has helped us lower the risk of patient falls. The system has been around so long that it...

Mar 2022
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Director

Interfacing and Integration

The system isn't powerful enough to meet our needs. It works, but it can't integrate the way we need...

Mar 2022
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Director

Service and Support

The vendor's support team doesn’t do anything unless the system is broken. The system is at the end...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The solution is very good. If it is fully implemented, it really has a lot of capabilities and can...

Mar 2022
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Manager

Other Observations & Comments

With the pandemic, I would have thought that the vendor would have developed things more. It was...

Mar 2022
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Manager

Lessons Learned

Another organization looking at this product should know that the product does well at capturing the...

Mar 2022
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Manager

Future Outlook

I have heard that the product is going to go away in a couple of years. I think it is because the...

Mar 2022
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Manager

Service and Support

The vendor does give us good support; it is above average.

Mar 2022
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Manager

Future Outlook

We are migrating away from the system because it doesn’t provide us with what we need. Our system...

Mar 2022
||
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Manager

Relationship

We are disappointed that there is no executive involvement. The system has issues, and the vendor is...

Mar 2022
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Manager

Functionality and Upgrades

The system isn't a very contemporary program. It doesn’t have a really good look and feel. The...

Mar 2022
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VP/Other Executive

Implementation and Training

The vendor’s training is something we have to pay for. They do have some live Webex meetings, but...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The software is a little bit clunky. It is hard to absorb, and there have been different leaders...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Conduent is in a major transition period; they are going to do a major facelift to the application....

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

One thing I like about the system is that it has an HL7 interface from different EHRs. We don't have...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor’s pricing structure has changed. We are charged for everything now.

Jan 2022
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Director

ROI / Cost (care and feeding)

The system does a lot of things and has a lot of different options. It provides tons of information...

Jan 2022
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Director

Implementation and Training

Conduent has helped our staff when we have had turnover, so our new users have been able to learn...

Jan 2022
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Director

Functionality and Upgrades

We use Midas Safety and Risk Solutions for our core measures. We use the system to track incident...

Jan 2022
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Director

Other Observations & Comments

Someone who doesn't know computers wouldn't think the product is easy, but the product is easy for me....

Jan 2022
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Director

Service and Support

The vendor's customer service gets worse every year. The quality of the implementation services...

Jan 2022
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Director

Functionality and Upgrades

I have been working with Midas Safety and Risk Solutions for a long time, and the system has not...

Jan 2022
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Director

Relationship

The vendor keeps some of their promises, but some things don't end up being what we thought they...

Jan 2022
||
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Director

ROI / Cost (care and feeding)

Sometimes, the vendor offers and sells cool things, but the vendor charges us a lot of money for...

Jan 2022
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Director

Implementation and Training

The vendor offers a lot of things for training. It is up to the user to take advantage of the...

Jan 2022
||
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Director

Interfacing and Integration

The integration could be better. Every time we need an upgrade or the vendor needs to work on our...

Jan 2022
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VP/Other Executive

Implementation and Training

Our last upgrade was a nonevent. The vendor has excellent support and an excellent application for...

Jan 2022
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VP/Other Executive

Relationship

For the most part, I have only been involved with the vendor's support and not with Conduent's...

Jan 2022
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VP/Other Executive

Relationship

The vendor's greatest strength is that they understand the business. They have a deep understanding...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

One area of improvement is the user interface. Some physicians have to navigate through the system,...

Jan 2022
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Director

Relationship

If we know one of the higher-ups from the vendor, we can call that person, and the problem gets...

Jan 2022
||
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Director

Service and Support

The vendor has great customer support and technical support. I love their customer service. We move...

Jan 2022
||
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Director

Functionality and Upgrades

We have been on a very old platform, and we have other solutions that are more user friendly for our...

Jan 2022
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Director

Relationship

In the last two years, possibly because of COVID-19, I do not hear as much as I used to hear from...

Jan 2022
||
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Director

Service and Support

We have a very active review team that meets regularly to produce reports from all the events that...

Jan 2022
||
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Director

Functionality and Upgrades

The system is pretty robust, and we are always working to improve it. The system is very flexible...

Jan 2022
||
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Director

Functionality and Upgrades

The way the system is designed doesn't really flow well with the online module that the staff use to...

Jan 2022
||
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Director

Future Outlook

I think the product is part of our long-term plans. To make a change at this point would be a little...

Jan 2022
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Director

Service and Support

The vendor is very responsive. There is always someone I can contact. If there is an issue, the...

Jan 2022
||
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Director

Implementation and Training

We recently went through a server migration, and that was a lot of work. The vendor was really good....

Jan 2022
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Director

ROI / Cost (care and feeding)

Because of the product, we have improved the number of risk events and patient relations events. We...

Jan 2022
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Director

Functionality and Upgrades

The product is easy to manage. What I like about the software is we have the flexibility to...

Jan 2022
||
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Director

ROI / Cost (care and feeding)

Conduent charges for every little thing. That is very annoying.

Dec 2021
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Director

Service and Support

The vendor's service used to be stellar, but as they have grown and changed hands, the service has...

Dec 2021
||
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Director

Functionality and Upgrades

For the average quality department, the system is stellar, but it falls a little short with things...

Dec 2021
||
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Manager

Other Observations & Comments

Conduent's solution does a lot of things that people don't realize it does. I don't know whether our...

Dec 2021
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Manager

Relationship

For the most part, Conduent keeps their promises, certain things like upgrades can be a little...

Dec 2021
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Manager

ROI / Cost (care and feeding)

If we were to add an item to Conduent's software, there would be a fee to add even one field. But...

Dec 2021
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Manager

Implementation and Training

The vendor offers a lot of computer-based trainings, but I have just been using the solution so long...

Dec 2021
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Manager

Technology

The software is antiquated. It still looks the same way it did when I started with the organization,...

Dec 2021
||
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Manager

Functionality and Upgrades

I do the training for new hires, and then people get promoted to management, and all of a sudden,...

Dec 2021
||
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Manager

Relationship

With the last upgrade we did, there were a whole lot of known issues. The vendor didn't install the...

Dec 2021
||
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Manager

Service and Support

We have routine contact with our support representative, but that person is not powerful or...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

We have plenty of performance improvement initiatives based on trends that are observed after...

Dec 2021
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

The ability to trend data and know whether we are trending in the direction of our action plans is...

Dec 2021
||
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Director

ROI / Cost (care and feeding)

With our old product, we had very limited data that we could use to drill down to an incident and...

Dec 2021
||
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Director

Functionality and Upgrades

We have a point of contact from the vendor to escalate things to. Conduent does well by assigning a...

Dec 2021
||
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Director

Service and Support

When we put in tickets, we can get very vague responses depending on who on the support side picks...

Dec 2021
||
(0)
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Director

Lessons Learned

Having end-user surveys would be nice. Conduent has surveys where they ask people over a department...

Dec 2021
||
(0)
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Director

Other Observations & Comments

While the vendor is making an effort to keep up with technology, the new technology isn't coming...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

In certain specialty areas, the solution has helped us identify where better education and oversight...

Dec 2021
||
(0)
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Director

Service and Support

Conduent has kept all of their promises. In some cases, they have even gone beyond and provided us...

Dec 2021
||
(0)
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Director

Lessons Learned

I would advise others who are looking at this solution to do what my organization should have done...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

We have a scoring tool where we can look at the various pieces of a patient safety event and...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

If someone is a data geek and likes to pull raw data and slice and dice it the way they want, that...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

I really wish that the product was web based. Our facilities have to maintain a server. Everything...

Dec 2021
||
(0)
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Manager

Future Outlook

I don't think there will be any new technology that we will be using in the Midas system. We started...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

I am not happy with the system for peer review because while it will populate a worklist, the RN...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

Under Conduent, the system looks very much the same as it always has. The vendor automated a couple...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

We have made the system work for our peer review. That isn't ideal. We automated things where we...

Dec 2021
||
(0)
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