Midas Safety and Risk Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
Now that we have implemented Midas Safety and Risk Solutions, our staff can't get their username or...
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Relationship
symplr is good at listening to requests. They hear us. With symplr’s support, it is hard to read...
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Relationship, Operations
symplr’s client-only website is good. If I need to bring something to a team meeting or a demo, I...
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Relationship, Operations
The first upgrade after symplr took over from Conduent had more to do with the work behind the...
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Product, Value
We have seen many outcomes from working with symplr. We capture all our sentinel events and many...
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Product
There are a lot of enhancement requests that would be great for end users, system administrators,...
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Loyalty
I definitely see us using symplr’s AI piece. I have been hearing a lot of talk about that. We are...
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Culture, Relationship, Value
With symplr, sometimes for little things, like if we wanted a dictionary cleanup, we would probably...
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Relationship
I have been with the system for so long, and the vendor has gone through a number of buyouts; I just...
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Operations
Before COVID-19, symplr had regional groups that met, and they had in-person training. They had a...
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Loyalty
The outcomes we have seen from using Midas Safety and Risk Solutions are online occurrence...
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Product
I'm biased, but I love Midas Safety and Risk Solutions. It is my system. I'm so comfortable with it....
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Product
Reporting is always a plus with Midas Safety and Risk Solutions. We have easy regulatory reporting...
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Relationship, Operations
I have been doing this for so long that the educational offerings aren't really beneficial to me. I...
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Relationship
All clients have someone that is assigned to them as a CSM. We have someone that is assigned to us...
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Relationship
Over the years, the vendor’s response to tickets has gone up and down. Now that symplr has taken...
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Loyalty, Product
Midas Safety and Risk Solutions is a powerful system. There is lots of information in it. There is a...
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Product, Value
We have had a significant decrease in the number of patient and staff harms across our system since...
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Culture, Operations, Product
When we implemented Midas Safety and Risk Solutions, we discovered that there were things that the...
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Loyalty, Operations
We are in the midst of an upgrade for Midas Safety and Risk Solutions. It looks nice, but I'm still...
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Loyalty
The product is clunky for end users to use. There is a lot of wasted motion and redundancy when it...
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Product, Value
From what I can see, there are things that should work for the product that don't. Not being able to...
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Relationship
We used to have a regular check-in with our Midas support representative. I wish the vendor would go...
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Product, Value
Our patient relations people have seen positive outcomes from using the system for various audits,...
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Loyalty
The system is definitely part of our long-term plans. In fact, we are actually talking about...
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Loyalty, Relationship, Product
symplr definitely doesn't keep their development timelines, but other than that, they are pretty...
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Culture, Value
When we did a project with symplr, we had to pay for hours and things like that, but the system's...
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Operations
The quality of symplr's implementation services has gone down significantly ever since their...
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Loyalty, Operations, Product
The product is pretty easy to integrate, but it lacks certain integration functionalities. Midas...
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Relationship
symplr has been diving in with executive involvement, big communications, and things like that....
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Product
We have seen increased tracking and trending from using the symplr platform.
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Loyalty, Relationship, Product
Our experience with Midas Safety and Risk Solutions has been overall very positive. There have been...
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Relationship
In terms of support from symplr, we have gotten help with any tickets or areas in which we have...
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Product
We have done a lot of work here around falls, one of the events that we put into the risk entry...
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Product
One of the things that we have had some difficulty with is the reporting aspect; it is not super...
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Loyalty
I don’t know that we would buy Midas Safety and Risk Solutions again. We have been with symplr since...
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Relationship
In dealing with issues we have had, the support center folks have done anything that they said they...
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Relationship
We were recently assigned a new account manager, and prior to that, we were meeting pretty regularly...
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Culture, Value
symplr is up front if something is going to require an extra charge. They have been pretty...
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Product
We have a lot of worklists built into the system, and for the most part, they work pretty well to...
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Relationship, Product
We do have some challenges with worklist management on the system administration side because we are...
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Product
We would like to be able to build reports in the product. We can pretty much build a spreadsheet...
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Loyalty, Product
One of the main functions that I have been waiting for in Midas Safety and Risk Solutions is an...
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Product
We used to be able to copy focus studies, and there are online forms or templates from the test...
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Loyalty
I got some feedback that Midas Safety and Risk Solutions is not user friendly. But going to the next...
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Relationship
The support at symplr is hit or miss. Sometimes whether we get good support depends on the analyst...
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Product, Value
Midas Safety and Risk Solutions has made our credentialing easier. It is the backbone of our peer...
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Loyalty, Relationship
The product has changed ownership at least three times in the last couple of years. Every time we...
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Loyalty, Relationship, Product
I would tell a friend that Midas Safety and Risk Solutions is a good system. Unfortunately, a...
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Product
In some of the fields, there is spell check, but not in all the fields. The product will just let us...
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Relationship, Product
I like the fact that some of my people are the edit people. That helps when I need a question...
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Loyalty, Product
Based on reports that we run using the solution, there need to be changes in the nursing world to...
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Relationship
The vendor is using some offshore people for support who don't speak English, and it makes it very...
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Operations
I liked that a large portion of the vendor’s training was recorded. We can go back and review...
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Product
Midas Safety and Risk Solutions is a very solid and dependable product. People come to depend on it...
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Product
The product’s one downfall that we are battling with is managing the notifications. We have hundreds...
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Product
The product has become a focal point for our enterprise discussions. All our hospitals gather in...
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Relationship
Since symplr’s purchase of Midas, symplr's leadership has definitely turned Midas around when it...
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Product
The system is an entrenched app. The difficult part of an entrenched app is seeing both benefits and...
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Relationship, Product, Value
Tangible outcomes have a lot to do with how well our support team manages the product. That is why...
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Product
The solutions that I have seen within the competing sphere have been so bare bones. The vendor...
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Loyalty, Product
The new symplr leadership has taken some significant strides in modernizing the application. One...
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Operations, Product
The system is really customizable, and that is one of the significant weaknesses, but it is more of...
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Relationship
We don’t often have to call symplr for anything. When I do call them, I usually just tell them to do...
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Relationship
symplr’s communication ties are more complicated. I don’t like their web app for submitting tickets....
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Relationship
If we have a local person who knows what they are doing, what they are setting up, and what...
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Culture, Value
Originally, the vendor's marketing was all about providing a cheaper holistic solution to a lot of...
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Culture, Relationship, Operations
I would like to see our representative at symplr be a bit more responsive to questions that we have....
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Product
The employees who are using Midas Safety and Risk Solutions are more willing to report incidents,...
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Product
We have done some really good work in the symplr solution. It has given us pretty good output. We...
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Operations
The implementation was rough on both sides. It was just a nightmare. The upgrades have been okay,...
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Loyalty, Product
Without the new version, we have to go into different systems and copy and paste things. But with...
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Relationship
We had a new representative, and we were messaging them about something that kept happening, and the...
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Product, Value
There are so many outcomes we have achieved using Midas Safety and Risk Solutions. It is such a...
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Product
If symplr brought back a credentialing and privileging module to their suite of applications and...
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Product
Both Midas DataVision and the report tracking are outstanding if the customer has the appropriate...
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Product
We use the product for all of our care management, and the system interfaces with our EMR. We get a...
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Relationship, Operations
symplr is very responsive. We worked with symplr and our EMR vendor on an integration project, and...
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Relationship, Product, Value
Our outcomes with the product are actually very good. symplr harvests our core measures for us...
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Value
Obviously, we have to pay for special projects with symplr, so I don't blame the vendor one ounce...
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Relationship
The vendor is very helpful and responsive. I especially like how they follow up with us if it has...
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Operations
It has been a while since we have had to use any training from the vendor. The website typically has...
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Operations, Product
There are some things about the vendor’s clients-only website that I wish were easier to navigate....
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Culture, Product
The product does exactly what symplr says it will do. I love how they keep things up-to-date as far...
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Loyalty
The new upgrade takes a lot of new technology into consideration. I haven't seen it live, and it has...
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Product
What I like about the product the most is that it is so customizable. There are things I wish I...
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Product
I wish there were a way to map some canned information in the site parameters so that we could alter...
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Product
There are some things like health equity where there is a lot of manual work we have to do to slice...
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Loyalty, Product, Value
It is difficult to say whether I would buy the solution again. It has been very difficult in past...
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Relationship, Product, Value
With Midas Safety and Risk Solutions, we have had successful core measure data and uploads. There...
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Relationship
Midas Health Analytics weathered the acquisition by symplr very well. They have excellent customer...
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Operations
When symplr managed an implementation for us, that was a bit complex and convoluted. However, the...
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Loyalty, Product
I know that symplr is working on the integration of the next upgrade. The upgrade is kind of...
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Relationship
One of the strong aspects of symplr is that the frontline support people at symplr are genuine. But...
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Relationship
There are some good, talented people at symplr we are working with who are trying very hard. But as...
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Loyalty, Product
Midas Safety and Risk Solutions is the product that, to date, has been the least problematic of...
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Relationship
symplr is a pretty good partner. They keep their promises in a reasonable time frame, and when...
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Value
There are always pain points when the owner of a solution changes and the new owner has to get...
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Operations
symplr has a very extensive library of recorded trainings that allow us to go in and access an...
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Loyalty, Product
The system's interoperability depends a lot on what other solutions an organization is using. symplr...
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Operations, Product
A user's use of the system can depend on training, the nuances of how things are done at a...
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Loyalty
We are looking forward to the next upgrade for the system. The upgrade will be web based. That will...
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Loyalty, Product, Value
We have made significant improvements to a lot of our quality metrics, like readmissions and...
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Relationship
When something goes wrong, and things often go wrong with the product, symplr's support is garbage....
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Product
The system is unintuitive and difficult to use. symplr provides a product and a service that are...
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Relationship
There has been a lot of turnover at symplr when it comes to our customer success managers. We get a...
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Product
I wouldn't say that anything has gone well with symplr, but if a user is smart, talented, and...
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Relationship, Operations
The system is supposed to be an open-ended system that people can customize to meet their desires....
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Loyalty, Relationship, Product
Things have gone very well with Midas Safety and Risk Solutions over the last 12 months. We don't...
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Loyalty, Operations
When we have a transition, sometimes things don't click. Something took way longer than we thought....
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Loyalty
We are in a transition period. That is really due to some of the changes symplr has made and our...
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Loyalty, Relationship
I have given symplr low scores in a lot of areas this year because of things that typically happen...
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Product
With the way we have the solution set up, it isn't fully integrated with the EMR. It doesn't have...
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Product, Value
The product is mature and integrates well. symplr has a great understanding of the reporting...
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Value
symplr charges us if we want to make any kind of change to the interface.
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Value
When I was on one team, I didn't see all the charges. I thought that charges were routine for...
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Relationship, Operations, Product
The vendor has a client-only website, and we have a link to the website. All we have to do is go to...
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Product
The product showed stability for COVID-19. We had no way in our EHR system to monitor or follow...
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Operations
The initial rollout of the product was good. It is easy to add new facilities or grow the product. I...
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Loyalty
I believe Midas Safety and Risk Solutions will be around for the next three years. symplr has many...
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Loyalty, Product, Value
I would buy the product again. When I started working for my company, we did not have any processes...
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Relationship
We get immediate notifications either from our system or symplr. They are very good about calling us...
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Product, Value
One outcome we are seeing from Midas Safety and Risk Solutions is transparency. The ability to take...
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Product, Value
I don't think we have anything comparable to Midas Safety and Risk Solutions yet. symplr’s product...
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Product, Value
The outcomes we have seen from Midas Safety and Risk Solutions are in the general use of quality...
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Value
It seems like symplr is trying to charge for more, so they don't avoid charging us for every little...
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Product
We wish symplr would work on the reporting functionality and customization whenever referrals or...
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Loyalty
We are hoping the next upgrade goes well and has nice bells and whistles we can use.
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Operations
symplr has a lot of training available on their website, and they give us all the information that...
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Culture, Loyalty, Relationship
symplr doesn't always give us exactly what we request in terms of upgrades, but if there are issues,...
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Product
The look of even the newest version of Midas Safety and Risk Solutions is old school, so the system...
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Relationship
We have been trying to get a certain project done for years, but symplr doesn't want any part of...
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Product
We submit our inpatient and outpatient data through Midas Safety and Risk Solutions. CMS has...
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Relationship, Product
We do so much with Midas Safety and Risk Solutions. We have so many different internal stakeholders...
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Relationship
There are a few things that symplr hasn't done that we have requested them to add to what they are...
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Culture, Relationship, Value
symplr will do different projects for us, but there are always more charges for individual things....
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Relationship
symplr makes it super easy to submit tickets, and the tickets aren't necessarily just for high-level...
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Operations
We recently upgraded to the newest version of the product, and that was a really long, drawn-out...
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Value
symplr keeps their promises, but if I could change anything with symplr, I would change how they...
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Product
We use Midas Safety and Risk Solutions to analyze our outcomes, look for improvement opportunities,...
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Operations
symplr could do better with ongoing training.
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Relationship, Product
In the past year or so since symplr took the Midas solutions over, the support team has gotten...
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Loyalty
At this point, the solution is pretty stable, and everyone here is very familiar with the solution...
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Product
The incident module or risk module is not the easiest to navigate. It is not the easiest to search...
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Product
Midas Safety and Risk Solutions has been a reliable product for us. We get benchmarking data from...
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Relationship
As the original vendor gets bought out by bigger companies, their support tends to lag a bit. Things...
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Product
We have constructed several focus studies that digitize paper forms that we cannot currently capture...
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Relationship, Value
Symplr is responsive to queries and follows up on tickets and things like that. They keep to their...
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Operations
symplr leaves a lot to be desired regarding hand-holding throughout the processes of implementation...
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Product
The product allows a lot of ability to interface with different applications, such as our...
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Operations, Product
Midas Safety and Risk Solutions doesn’t have the most user-friendly interface, but if someone sits...
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Relationship
We would like a consistent product representative. symplr has a lot of turnover, so we get a...
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Product
We can't come up with a PI project or any kind of improvement project using Midas Safety and Risk...
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Value
symplr hasn’t been nickel-and-diming us, and we can continually upgrade the application and address...
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Loyalty
Within a year, I expect to be extremely satisfied with the product; a lot of the headaches I am...
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Loyalty, Relationship
symplr has basically been sitting on their laurels for a very long time with a product that they...
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Relationship
symplr doesn’t know what spreadsheets are.
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Relationship, Product
Midas Safety and Risk Solutions allows the client to define user variables, so we have a lot of...
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Relationship, Product
Much of Midas Safety and Risk Solutions’ success depends on the level and quality of support that...
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Relationship
The quality of support for Midas Safety and Risk Solutions used to be high, but then it dropped...
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Value
We spent a lot of money on constantly upgrading servers for Midas Safety and Risk Solutions. For...
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Value
The vendor doesn’t charge for things that other competing vendors charge for.
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Loyalty, Product
In general, symplr keeps their promises. For instance, Midas Safety and Risk Solutions is extremely...
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Relationship
symplr outsourced their help desk, and getting an initial response or getting qualified people takes...
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Relationship
My likelihood of recommending Midas Safety and Risk Solutions would depend on who the front person...
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Culture, Relationship
symplr's support has been horrible for the past several years. Trying to get answers from the vendor...
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Product, Value
Midas Safety and Risk Solutions is a very user-friendly application, and it does its job. One...
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Value
symplr charges us for everything and anything.
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Relationship, Product
symplr is on top of things when there are issues with harvesting data in the system.
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Relationship, Product
There has not been a lot of improvement in Midas Safety and Risk Solutions beyond the vendor keeping...
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Value
Once, symplr wouldn’t do much for us, and they wouldn’t charge us. Now, they offer more services,...
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Operations
We only use certain parts of the product, so when symplr offers training, it sometimes goes...
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Relationship, Operations
When we go through a server upgrade, I shouldn’t need to tell the vendor all the things that don’t...
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Loyalty, Relationship
symplr has made improvements in their help desk and in their overall communication about the...
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Product
I would like the visuals of the product to be updated. It is an old looking database.
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Culture, Operations
I would tell a peer that some pieces of the system work really well, but it is not a package deal;...
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Relationship
symplr needs to look into their customer support ticketing system. They are not very helpful, and...
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Operations
We have had minimal training from symplr. We have had interfacing issues with minimal responses from...
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Culture
We are still waiting for some answers and commitments that symplr promised us. That has been very...
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Value
With Midas Safety and Risk Solutions, we are always timely in terms of our staff submitting our data...
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Loyalty, Product
The staff utilizes the product for safety events, and that process could probably be streamlined a...
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Relationship
With the switch over to symplr, getting back to us in a timely manner has been an issue. My staff is...
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Operations
symplr has online training available, but for somebody who might not know the software or is just...
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Loyalty, Relationship, Product
In terms of functionality, there is room for improvement, but there isn't much that symplr can't...
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Product
One outcome of the product is the ability to connect through third-party tools. For instance, we can...
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Product
The system still proves its worth every single day as a tool for our needs. The system has expansive...
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Product, Value
The product has usability and EMR integration. The system has modules dedicated to risk and patient...
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Culture, Value
There isn't a vendor out there that is going to just give us everything we ask for unlimited. There...
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Product
We report a lot from Midas Safety and Risk Solutions. The product has been responsive and has...
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Product
We have another product that is much easier to use than Midas Safety and Risk Solutions. We can pull...
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Relationship
If we have ideas to make things better in Midas Safety and Risk Solutions, we can submit a...
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Product
We have been able to automate quite a bit using Midas Safety and Risk Solutions. We can take the...
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Relationship
symplr is very good about their updates; we hear when updates are due. When we put in a ticket, the...
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Product
Using the product is not an overly usable or friendly process. Even our employee injury forms are...
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Relationship
When we have issues with our setup, the vendor tells us that they have seen something similar at...
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Relationship
symplr wrecked the ticketing system, but everyone has complained, so symplr is trying to fix it....
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Loyalty, Product
We aren't on the newest version and aren't currently playing with certain features.
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Relationship
Our account manager left, so we went through a lull while symplr got someone to replace them.
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Loyalty
We will stay on the symplr product but will likely be using another product as it is more of a...
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Product, Value
From a functionality standpoint, I would buy Midas Safety and Risk Solutions again.
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