Midas Safety and Risk Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Operations

Now that we have implemented Midas Safety and Risk Solutions, our staff can't get their username or...

Apr 2024
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Analyst/Coordinator

Relationship

symplr is good at listening to requests. They hear us. With symplr’s support, it is hard to read...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

symplr’s client-only website is good. If I need to bring something to a team meeting or a demo, I...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

The first upgrade after symplr took over from Conduent had more to do with the work behind the...

Apr 2024
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Analyst/Coordinator

Product, Value

We have seen many outcomes from working with symplr. We capture all our sentinel events and many...

Apr 2024
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Analyst/Coordinator

Product

There are a lot of enhancement requests that would be great for end users, system administrators,...

Apr 2024
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Analyst/Coordinator

Loyalty

I definitely see us using symplr’s AI piece. I have been hearing a lot of talk about that. We are...

Apr 2024
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Analyst/Coordinator

Culture, Relationship, Value

With symplr, sometimes for little things, like if we wanted a dictionary cleanup, we would probably...

Apr 2024
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Analyst/Coordinator

Relationship

I have been with the system for so long, and the vendor has gone through a number of buyouts; I just...

Mar 2024
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Analyst/Coordinator

Operations

Before COVID-19, symplr had regional groups that met, and they had in-person training. They had a...

Mar 2024
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Analyst/Coordinator

Loyalty

The outcomes we have seen from using Midas Safety and Risk Solutions are online occurrence...

Mar 2024
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Analyst/Coordinator

Product

I'm biased, but I love Midas Safety and Risk Solutions. It is my system. I'm so comfortable with it....

Mar 2024
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Analyst/Coordinator

Product

Reporting is always a plus with Midas Safety and Risk Solutions. We have easy regulatory reporting...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

I have been doing this for so long that the educational offerings aren't really beneficial to me. I...

Mar 2024
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Analyst/Coordinator

Relationship

All clients have someone that is assigned to them as a CSM. We have someone that is assigned to us...

Mar 2024
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Analyst/Coordinator

Relationship

Over the years, the vendor’s response to tickets has gone up and down. Now that symplr has taken...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

Midas Safety and Risk Solutions is a powerful system. There is lots of information in it. There is a...

Mar 2024
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Manager

Product, Value

We have had a significant decrease in the number of patient and staff harms across our system since...

Jan 2024
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Manager

Culture, Operations, Product

When we implemented Midas Safety and Risk Solutions, we discovered that there were things that the...

Jan 2024
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Manager

Loyalty, Operations

We are in the midst of an upgrade for Midas Safety and Risk Solutions. It looks nice, but I'm still...

Jan 2024
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Manager

Loyalty

The product is clunky for end users to use. There is a lot of wasted motion and redundancy when it...

Jan 2024
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Manager

Product, Value

From what I can see, there are things that should work for the product that don't. Not being able to...

Jan 2024
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Manager

Relationship

We used to have a regular check-in with our Midas support representative. I wish the vendor would go...

Jan 2024
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Manager

Product, Value

Our patient relations people have seen positive outcomes from using the system for various audits,...

Jan 2024
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Manager

Loyalty

The system is definitely part of our long-term plans. In fact, we are actually talking about...

Jan 2024
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Manager

Loyalty, Relationship, Product

symplr definitely doesn't keep their development timelines, but other than that, they are pretty...

Jan 2024
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Manager

Culture, Value

When we did a project with symplr, we had to pay for hours and things like that, but the system's...

Jan 2024
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Manager

Operations

The quality of symplr's implementation services has gone down significantly ever since their...

Jan 2024
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Manager

Loyalty, Operations, Product

The product is pretty easy to integrate, but it lacks certain integration functionalities. Midas...

Jan 2024
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Manager

Relationship

symplr has been diving in with executive involvement, big communications, and things like that....

Jan 2024
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Analyst/Coordinator

Product

We have seen increased tracking and trending from using the symplr platform.

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

Our experience with Midas Safety and Risk Solutions has been overall very positive. There have been...

Jan 2024
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Analyst/Coordinator

Relationship

In terms of support from symplr, we have gotten help with any tickets or areas in which we have...

Jan 2024
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Manager

Product

We have done a lot of work here around falls, one of the events that we put into the risk entry...

Jan 2024
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Manager

Product

One of the things that we have had some difficulty with is the reporting aspect; it is not super...

Jan 2024
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Manager

Loyalty

I don’t know that we would buy Midas Safety and Risk Solutions again. We have been with symplr since...

Jan 2024
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Manager

Relationship

In dealing with issues we have had, the support center folks have done anything that they said they...

Jan 2024
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Manager

Relationship

We were recently assigned a new account manager, and prior to that, we were meeting pretty regularly...

Jan 2024
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Manager

Culture, Value

symplr is up front if something is going to require an extra charge. They have been pretty...

Jan 2024
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Manager

Product

We have a lot of worklists built into the system, and for the most part, they work pretty well to...

Jan 2024
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Manager

Relationship, Product

We do have some challenges with worklist management on the system administration side because we are...

Jan 2024
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Manager

Product

We would like to be able to build reports in the product. We can pretty much build a spreadsheet...

Jan 2024
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Manager

Loyalty, Product

One of the main functions that I have been waiting for in Midas Safety and Risk Solutions is an...

Jan 2024
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Manager

Product

We used to be able to copy focus studies, and there are online forms or templates from the test...

Jan 2024
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Manager

Loyalty

I got some feedback that Midas Safety and Risk Solutions is not user friendly. But going to the next...

Jan 2024
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Manager

Relationship

The support at symplr is hit or miss. Sometimes whether we get good support depends on the analyst...

Jan 2024
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Director

Product, Value

Midas Safety and Risk Solutions has made our credentialing easier. It is the backbone of our peer...

Jan 2024
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Director

Loyalty, Relationship

The product has changed ownership at least three times in the last couple of years. Every time we...

Jan 2024
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Director

Loyalty, Relationship, Product

I would tell a friend that Midas Safety and Risk Solutions is a good system. Unfortunately, a...

Jan 2024
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Manager

Product

In some of the fields, there is spell check, but not in all the fields. The product will just let us...

Jan 2024
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Manager

Relationship, Product

I like the fact that some of my people are the edit people. That helps when I need a question...

Jan 2024
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Manager

Loyalty, Product

Based on reports that we run using the solution, there need to be changes in the nursing world to...

Jan 2024
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Analyst/Coordinator

Relationship

The vendor is using some offshore people for support who don't speak English, and it makes it very...

Jan 2024
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Analyst/Coordinator

Operations

I liked that a large portion of the vendor’s training was recorded. We can go back and review...

Jan 2024
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Analyst/Coordinator

Product

Midas Safety and Risk Solutions is a very solid and dependable product. People come to depend on it...

Jan 2024
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Analyst/Coordinator

Product

The product’s one downfall that we are battling with is managing the notifications. We have hundreds...

Jan 2024
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Analyst/Coordinator

Product

The product has become a focal point for our enterprise discussions. All our hospitals gather in...

Jan 2024
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Manager

Relationship

Since symplr’s purchase of Midas, symplr's leadership has definitely turned Midas around when it...

Jan 2024
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Manager

Product

The system is an entrenched app. The difficult part of an entrenched app is seeing both benefits and...

Jan 2024
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Manager

Relationship, Product, Value

Tangible outcomes have a lot to do with how well our support team manages the product. That is why...

Jan 2024
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Manager

Product

The solutions that I have seen within the competing sphere have been so bare bones. The vendor...

Jan 2024
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Manager

Loyalty, Product

The new symplr leadership has taken some significant strides in modernizing the application. One...

Jan 2024
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Manager

Operations, Product

The system is really customizable, and that is one of the significant weaknesses, but it is more of...

Jan 2024
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Manager

Relationship

We don’t often have to call symplr for anything. When I do call them, I usually just tell them to do...

Jan 2024
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Manager

Relationship

symplr’s communication ties are more complicated. I don’t like their web app for submitting tickets....

Jan 2024
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Manager

Relationship

If we have a local person who knows what they are doing, what they are setting up, and what...

Jan 2024
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Manager

Culture, Value

Originally, the vendor's marketing was all about providing a cheaper holistic solution to a lot of...

Jan 2024
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Analyst/Coordinator

Culture, Relationship, Operations

I would like to see our representative at symplr be a bit more responsive to questions that we have....

Jan 2024
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Analyst/Coordinator

Product

The employees who are using Midas Safety and Risk Solutions are more willing to report incidents,...

Jan 2024
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Analyst/Coordinator

Product

We have done some really good work in the symplr solution. It has given us pretty good output. We...

Jan 2024
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Analyst/Coordinator

Operations

The implementation was rough on both sides. It was just a nightmare. The upgrades have been okay,...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Without the new version, we have to go into different systems and copy and paste things. But with...

Jan 2024
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Analyst/Coordinator

Relationship

We had a new representative, and we were messaging them about something that kept happening, and the...

Jan 2024
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Analyst/Coordinator

Product, Value

There are so many outcomes we have achieved using Midas Safety and Risk Solutions. It is such a...

Jan 2024
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Analyst/Coordinator

Product

If symplr brought back a credentialing and privileging module to their suite of applications and...

Jan 2024
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Analyst/Coordinator

Product

Both Midas DataVision and the report tracking are outstanding if the customer has the appropriate...

Jan 2024
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Director

Product

We use the product for all of our care management, and the system interfaces with our EMR. We get a...

Jan 2024
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Director

Relationship, Operations

symplr is very responsive. We worked with symplr and our EMR vendor on an integration project, and...

Jan 2024
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Director

Relationship, Product, Value

Our outcomes with the product are actually very good. symplr harvests our core measures for us...

Jan 2024
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Director

Value

Obviously, we have to pay for special projects with symplr, so I don't blame the vendor one ounce...

Jan 2024
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Director

Relationship

The vendor is very helpful and responsive. I especially like how they follow up with us if it has...

Jan 2024
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Director

Operations

It has been a while since we have had to use any training from the vendor. The website typically has...

Jan 2024
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Director

Operations, Product

There are some things about the vendor’s clients-only website that I wish were easier to navigate....

Jan 2024
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Director

Culture, Product

The product does exactly what symplr says it will do. I love how they keep things up-to-date as far...

Jan 2024
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Director

Loyalty

The new upgrade takes a lot of new technology into consideration. I haven't seen it live, and it has...

Jan 2024
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Director

Product

What I like about the product the most is that it is so customizable. There are things I wish I...

Jan 2024
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Director

Product

I wish there were a way to map some canned information in the site parameters so that we could alter...

Jan 2024
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Director

Product

There are some things like health equity where there is a lot of manual work we have to do to slice...

Jan 2024
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Analyst/Coordinator

Loyalty, Product, Value

It is difficult to say whether I would buy the solution again. It has been very difficult in past...

Dec 2023
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Analyst/Coordinator

Relationship, Product, Value

With Midas Safety and Risk Solutions, we have had successful core measure data and uploads. There...

Dec 2023
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Analyst/Coordinator

Relationship

Midas Health Analytics weathered the acquisition by symplr very well. They have excellent customer...

Dec 2023
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Analyst/Coordinator

Operations

When symplr managed an implementation for us, that was a bit complex and convoluted. However, the...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

I know that symplr is working on the integration of the next upgrade. The upgrade is kind of...

Dec 2023
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Analyst/Coordinator

Relationship

One of the strong aspects of symplr is that the frontline support people at symplr are genuine. But...

Dec 2023
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Analyst/Coordinator

Relationship

There are some good, talented people at symplr we are working with who are trying very hard. But as...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

Midas Safety and Risk Solutions is the product that, to date, has been the least problematic of...

Dec 2023
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Director

Relationship

symplr is a pretty good partner. They keep their promises in a reasonable time frame, and when...

Dec 2023
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Director

Value

There are always pain points when the owner of a solution changes and the new owner has to get...

Dec 2023
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Director

Operations

symplr has a very extensive library of recorded trainings that allow us to go in and access an...

Dec 2023
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Director

Loyalty, Product

The system's interoperability depends a lot on what other solutions an organization is using. symplr...

Dec 2023
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Director

Operations, Product

A user's use of the system can depend on training, the nuances of how things are done at a...

Dec 2023
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Director

Loyalty

We are looking forward to the next upgrade for the system. The upgrade will be web based. That will...

Dec 2023
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Director

Loyalty, Product, Value

We have made significant improvements to a lot of our quality metrics, like readmissions and...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

When something goes wrong, and things often go wrong with the product, symplr's support is garbage....

Dec 2023
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Analyst/Coordinator

Product

The system is unintuitive and difficult to use. symplr provides a product and a service that are...

Dec 2023
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Analyst/Coordinator

Relationship

There has been a lot of turnover at symplr when it comes to our customer success managers. We get a...

Dec 2023
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Analyst/Coordinator

Product

I wouldn't say that anything has gone well with symplr, but if a user is smart, talented, and...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

The system is supposed to be an open-ended system that people can customize to meet their desires....

Dec 2023
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Manager

Loyalty, Relationship, Product

Things have gone very well with Midas Safety and Risk Solutions over the last 12 months. We don't...

Nov 2023
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Manager

Loyalty, Operations

When we have a transition, sometimes things don't click. Something took way longer than we thought....

Nov 2023
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Manager

Loyalty

We are in a transition period. That is really due to some of the changes symplr has made and our...

Nov 2023
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Manager

Loyalty, Relationship

I have given symplr low scores in a lot of areas this year because of things that typically happen...

Nov 2023
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Analyst/Coordinator

Product

With the way we have the solution set up, it isn't fully integrated with the EMR. It doesn't have...

Oct 2023
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Analyst/Coordinator

Product, Value

The product is mature and integrates well. symplr has a great understanding of the reporting...

Oct 2023
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Analyst/Coordinator

Value

symplr charges us if we want to make any kind of change to the interface.

Oct 2023
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Manager

Value

When I was on one team, I didn't see all the charges. I thought that charges were routine for...

Oct 2023
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Manager

Relationship, Operations, Product

The vendor has a client-only website, and we have a link to the website. All we have to do is go to...

Oct 2023
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Manager

Product

The product showed stability for COVID-19. We had no way in our EHR system to monitor or follow...

Oct 2023
||
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Manager

Operations

The initial rollout of the product was good. It is easy to add new facilities or grow the product. I...

Oct 2023
||
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Manager

Loyalty

I believe Midas Safety and Risk Solutions will be around for the next three years. symplr has many...

Oct 2023
||
(0)
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Manager

Loyalty, Product, Value

I would buy the product again. When I started working for my company, we did not have any processes...

Oct 2023
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Director

Relationship

We get immediate notifications either from our system or symplr. They are very good about calling us...

Aug 2023
||
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Director

Product, Value

One outcome we are seeing from Midas Safety and Risk Solutions is transparency. The ability to take...

Aug 2023
||
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Director

Product, Value

I don't think we have anything comparable to Midas Safety and Risk Solutions yet. symplr’s product...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

The outcomes we have seen from Midas Safety and Risk Solutions are in the general use of quality...

Aug 2023
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Analyst/Coordinator

Value

It seems like symplr is trying to charge for more, so they don't avoid charging us for every little...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We wish symplr would work on the reporting functionality and customization whenever referrals or...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are hoping the next upgrade goes well and has nice bells and whistles we can use.

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

symplr has a lot of training available on their website, and they give us all the information that...

Jul 2023
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Relationship

symplr doesn't always give us exactly what we request in terms of upgrades, but if there are issues,...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

The look of even the newest version of Midas Safety and Risk Solutions is old school, so the system...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

We have been trying to get a certain project done for years, but symplr doesn't want any part of...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We submit our inpatient and outpatient data through Midas Safety and Risk Solutions. CMS has...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We do so much with Midas Safety and Risk Solutions. We have so many different internal stakeholders...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

There are a few things that symplr hasn't done that we have requested them to add to what they are...

Jul 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Value

symplr will do different projects for us, but there are always more charges for individual things....

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

symplr makes it super easy to submit tickets, and the tickets aren't necessarily just for high-level...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

We recently upgraded to the newest version of the product, and that was a really long, drawn-out...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

symplr keeps their promises, but if I could change anything with symplr, I would change how they...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We use Midas Safety and Risk Solutions to analyze our outcomes, look for improvement opportunities,...

Jul 2023
||
(0)
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Nurse

Operations

symplr could do better with ongoing training.

Jul 2023
||
(0)
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Nurse

Relationship, Product

In the past year or so since symplr took the Midas solutions over, the support team has gotten...

Jul 2023
||
(0)
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Nurse

Loyalty

At this point, the solution is pretty stable, and everyone here is very familiar with the solution...

Jul 2023
||
(0)
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CMO

Product

The incident module or risk module is not the easiest to navigate. It is not the easiest to search...

Jun 2023
||
(0)
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CMO

Product

Midas Safety and Risk Solutions has been a reliable product for us. We get benchmarking data from...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

As the original vendor gets bought out by bigger companies, their support tends to lag a bit. Things...

Jun 2023
||
(0)
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Manager

Product

We have constructed several focus studies that digitize paper forms that we cannot currently capture...

Jun 2023
||
(0)
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Manager

Relationship, Value

Symplr is responsive to queries and follows up on tickets and things like that. They keep to their...

Jun 2023
||
(0)
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 or  to see details.

Manager

Operations

symplr leaves a lot to be desired regarding hand-holding throughout the processes of implementation...

Jun 2023
||
(0)
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Manager

Product

The product allows a lot of ability to interface with different applications, such as our...

Jun 2023
||
(0)
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Manager

Operations, Product

Midas Safety and Risk Solutions doesn’t have the most user-friendly interface, but if someone sits...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship

We would like a consistent product representative. symplr has a lot of turnover, so we get a...

Jun 2023
||
(0)
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Manager

Product

We can't come up with a PI project or any kind of improvement project using Midas Safety and Risk...

Jun 2023
||
(0)
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 or  to see details.

Manager

Value

symplr hasn’t been nickel-and-diming us, and we can continually upgrade the application and address...

Jun 2023
||
(0)
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 or  to see details.

Manager

Loyalty

Within a year, I expect to be extremely satisfied with the product; a lot of the headaches I am...

Jun 2023
||
(0)
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Director

Loyalty, Relationship

symplr has basically been sitting on their laurels for a very long time with a product that they...

Jun 2023
||
(0)
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Director

Relationship

symplr doesn’t know what spreadsheets are.

Jun 2023
||
(0)
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Director

Relationship, Product

Midas Safety and Risk Solutions allows the client to define user variables, so we have a lot of...

Jun 2023
||
(0)
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Director

Relationship, Product

Much of Midas Safety and Risk Solutions’ success depends on the level and quality of support that...

Jun 2023
||
(0)
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Director

Relationship

The quality of support for Midas Safety and Risk Solutions used to be high, but then it dropped...

Jun 2023
||
(0)
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Director

Value

We spent a lot of money on constantly upgrading servers for Midas Safety and Risk Solutions. For...

Jun 2023
||
(0)
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Director

Value

The vendor doesn’t charge for things that other competing vendors charge for.

Jun 2023
||
(0)
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 or  to see details.

Director

Loyalty, Product

In general, symplr keeps their promises. For instance, Midas Safety and Risk Solutions is extremely...

Jun 2023
||
(0)
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Director

Relationship

symplr outsourced their help desk, and getting an initial response or getting qualified people takes...

Jun 2023
||
(0)
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Director

Relationship

My likelihood of recommending Midas Safety and Risk Solutions would depend on who the front person...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

symplr's support has been horrible for the past several years. Trying to get answers from the vendor...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Value

Midas Safety and Risk Solutions is a very user-friendly application, and it does its job. One...

Jun 2023
||
(0)
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Analyst/Coordinator

Value

symplr charges us for everything and anything.

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

symplr is on top of things when there are issues with harvesting data in the system.

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

There has not been a lot of improvement in Midas Safety and Risk Solutions beyond the vendor keeping...

Jun 2023
||
(0)
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Manager

Value

Once, symplr wouldn’t do much for us, and they wouldn’t charge us. Now, they offer more services,...

Jun 2023
||
(0)
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Manager

Operations

We only use certain parts of the product, so when symplr offers training, it sometimes goes...

Jun 2023
||
(0)
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Manager

Relationship, Operations

When we go through a server upgrade, I shouldn’t need to tell the vendor all the things that don’t...

Jun 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

symplr has made improvements in their help desk and in their overall communication about the...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

I would like the visuals of the product to be updated. It is an old looking database.

May 2023
||
(0)
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Director

Culture, Operations

I would tell a peer that some pieces of the system work really well, but it is not a package deal;...

May 2023
||
(0)
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 or  to see details.

Director

Relationship

symplr needs to look into their customer support ticketing system. They are not very helpful, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have had minimal training from symplr. We have had interfacing issues with minimal responses from...

May 2023
||
(0)
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 or  to see details.

Director

Culture

We are still waiting for some answers and commitments that symplr promised us. That has been very...

May 2023
||
(0)
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Director

Value

With Midas Safety and Risk Solutions, we are always timely in terms of our staff submitting our data...

May 2023
||
(0)
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Director

Loyalty, Product

The staff utilizes the product for safety events, and that process could probably be streamlined a...

May 2023
||
(0)
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Director

Relationship

With the switch over to symplr, getting back to us in a timely manner has been an issue. My staff is...

May 2023
||
(0)
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Director

Operations

symplr has online training available, but for somebody who might not know the software or is just...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

In terms of functionality, there is room for improvement, but there isn't much that symplr can't...

May 2023
||
(0)
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 or  to see details.

Manager

Product

One outcome of the product is the ability to connect through third-party tools. For instance, we can...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system still proves its worth every single day as a tool for our needs. The system has expansive...

May 2023
||
(0)
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 or  to see details.

Manager

Product, Value

The product has usability and EMR integration. The system has modules dedicated to risk and patient...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

There isn't a vendor out there that is going to just give us everything we ask for unlimited. There...

May 2023
||
(0)
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 or  to see details.

Manager

Product

We report a lot from Midas Safety and Risk Solutions. The product has been responsive and has...

May 2023
||
(0)
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Manager

Product

We have another product that is much easier to use than Midas Safety and Risk Solutions. We can pull...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship

If we have ideas to make things better in Midas Safety and Risk Solutions, we can submit a...

May 2023
||
(0)
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Manager

Product

We have been able to automate quite a bit using Midas Safety and Risk Solutions. We can take the...

May 2023
||
(0)
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Manager

Relationship

symplr is very good about their updates; we hear when updates are due. When we put in a ticket, the...

May 2023
||
(0)
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Director

Product

Using the product is not an overly usable or friendly process. Even our employee injury forms are...

May 2023
||
(0)
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 or  to see details.

Director

Relationship

When we have issues with our setup, the vendor tells us that they have seen something similar at...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship

symplr wrecked the ticketing system, but everyone has complained, so symplr is trying to fix it....

Apr 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

We aren't on the newest version and aren't currently playing with certain features.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account manager left, so we went through a lull while symplr got someone to replace them.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We will stay on the symplr product but will likely be using another product as it is more of a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

From a functionality standpoint, I would buy Midas Safety and Risk Solutions again.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

symplr keeps switching the people in charge of our support, and I feel like each time we meet with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Value, Value

symplr handles support, but they also take opportunities to charge whenever they can.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

I don't love symplr’s ticket system. I submit a ticket and get two or three replies saying the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

symplr’s key strength is the integration between our systems. That goes pretty well, and we get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The product seems stable, and it doesn't go down often. Running reports is pretty easy. Sometimes...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Everything takes a lot of clicks, and the quality module does not have the functionality we need....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The remote data entry people would like some flexibility in the language for selecting whether an...

Apr 2023
||
(0)
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