symplr Quality Suite (Midas Health Analytics) Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Operations
symplr's training has been very positive. The vendor's resources are extremely competent, and that...
Login or Create an Account to see details.
Relationship, Operations
There is one project that we are doing with symplr. I don't know all of the steps that need to be...
Login or Create an Account to see details.
Culture, Relationship, Operations
We have done some projects with symplr, and the people involved don't always seem to understand what...
Login or Create an Account to see details.
Product
Midas Health Analytics is reliable, dependable, and accurate as far as data is concerned. We have a...
Login or Create an Account to see details.
Culture, Loyalty, Product
We are not satisfied with the system. That is why we have transitioned away from some functions. One...
Login or Create an Account to see details.
Relationship
symplr's last upgrade wasn't really smooth. One thing that I don't like is that sometimes, symplr...
Login or Create an Account to see details.
Loyalty, Product
There are many different products out there that are more intuitive and have better graphical...
Login or Create an Account to see details.
Operations
We don't use symplr for training because I don't need them. I know more than most of the people who...
Login or Create an Account to see details.
Relationship
symplr is a great company. They have done a great job turning the system around; I can say that...
Login or Create an Account to see details.
Loyalty, Product
Within the market in general, there is a current trend toward splitting suite applications into...
Login or Create an Account to see details.
Loyalty, Relationship
Considering our own internal changes and goals, I would still rate my satisfaction as high next...
Login or Create an Account to see details.
Loyalty, Product
The newest version of symplr Quality Suite is extraordinarily impressive, but we are not allowed to...
Login or Create an Account to see details.
Culture
symplr has gotten worse about day-to-day charges, but as far as the expenses go, symplr keeps them...
Login or Create an Account to see details.
Culture, Relationship
I had a conversation with a leader at our organization who said the system is not an enterprise app....
Login or Create an Account to see details.
Loyalty, Product
There were certain decisions made for the management of the application that I was told specifically...
Login or Create an Account to see details.
Value
I gave the product a top rating for receiving my money’s worth because the product has...
Login or Create an Account to see details.
Value
Midas Health Analytics was much cheaper than any competing products for risk management alone, but...
Login or Create an Account to see details.
Relationship
The application driving outcomes is highly variable and contingent on the quality of the support...
Login or Create an Account to see details.
Product, Value
If I were building things from scratch, knowing what I know now and what I can do as a technician, I...
Login or Create an Account to see details.
Relationship
symplr’s support has definitely improved. They are responding a lot quicker, and they are able to...
Login or Create an Account to see details.
Operations, Product
The report system in symplr Quality Suite needs to be a little more visually appealing, like Crystal...
Login or Create an Account to see details.
Operations, Product
When using symplr Quality Suite, it is a whole lot easier and quicker to get fresh data. The time...
Login or Create an Account to see details.
Loyalty, Relationship
We recently upgraded to a different version of symplr Quality Suite. That has been going on for the...
Login or Create an Account to see details.
Loyalty
It looks like symplr is going over to a more comprehensive platform. There are all these different...
Login or Create an Account to see details.
Culture, Loyalty, Product
It used to be that we got a whole suite of products that we could use, but those are different...
Login or Create an Account to see details.
Product, Value
I would not say that these are new outcomes, but an outcome we have achieved from using this...
Login or Create an Account to see details.
Product
We just have the very first module that came out that was published. We are current on all of our...
Login or Create an Account to see details.
Product
The issues we have with getting data to the patient safety organization have to do with the way we...
Login or Create an Account to see details.
Loyalty, Product
symplr Quality Suite is a very simple product. It meets some of our regulatory and internal needs...
Login or Create an Account to see details.
Value
The vendor has changed ownership. A lot of what we started out with was free, and in the last couple...
Login or Create an Account to see details.
Operations
I haven't found any training for building reports or anything like that internally or externally. My...
Login or Create an Account to see details.
Product, Value
One outcome of the product is that we have a better understanding of individual provider performance...
Login or Create an Account to see details.
Product
As far as the product's integration with our EHR goes, it is very seamless. We can customize things...
Login or Create an Account to see details.
Relationship
When it comes to submitting tickets, I wish that symplr would be a little more transparent. When...
Login or Create an Account to see details.
Relationship, Product
It appears like regression testing is not always done on the vendor's end before they make a release...
Login or Create an Account to see details.
Operations
In terms of implementation services, the vendor has recently been much better than they were a few...
Login or Create an Account to see details.
Loyalty
We would buy this product again. We haven't really looked at other offerings; we are so invested and...
Login or Create an Account to see details.
Product
The product's design hasn't changed in a long time. Someone who is a little more tech savvy tends to...
Login or Create an Account to see details.
Product
About 85%–90% of the worklists work like they are supposed to. But we are having trouble with the...
Login or Create an Account to see details.
Relationship
I like the fact that we have routine calls with our customer relations representative. We can have...
Login or Create an Account to see details.
Relationship
The vendor's support has gotten better. When I have had to call the emergency number, I have usually...
Login or Create an Account to see details.
Relationship
If there are issues that the vendor knows about, they will send emails out. But they only do that if...
Login or Create an Account to see details.
Relationship
The vendor doesn't keep their promises because there are fixes that never come to fruition. There...
Login or Create an Account to see details.
Value
The product costs a lot of money, but I think by not having it, we would probably spend more money...
Login or Create an Account to see details.
Relationship
Sometimes the vendor's support team is a little too eager to close a ticket. For instance, they say...
Login or Create an Account to see details.
Relationship
The vendor does have a vision, and in a recent Webex, they shared that vision and what would be...
Login or Create an Account to see details.
Loyalty, Product
symplr is certainly trying to get the product out of the dark ages and to implement new technology....
Login or Create an Account to see details.
Loyalty, Product
I compared some different types of software available. I had a chance to dig in to the provider...
Login or Create an Account to see details.
Product
symplr's visualization tool, which is called Midas Statit, is clunky and difficult to use. It is...
Login or Create an Account to see details.
Relationship
The vendor's executive involvement is terrible. But if I scream enough or am a squeaky wheel, I can...
Login or Create an Account to see details.
Product, Value
The product does drive outcomes; if we didn't have it, we would probably all be gray. We are...
Login or Create an Account to see details.
Operations
The ongoing training is at our discretion. We have to pursue it. The vendor does offer things...
Login or Create an Account to see details.
Product
symplr has an ad hoc report writer, and it is pretty clunky. It has had the same functionality since...
Login or Create an Account to see details.
Relationship
I would be extremely satisfied with the support from symplr if they would get right back to me...
Login or Create an Account to see details.
Operations, Product
The design and the functionality of symplr Quality Suite seem a little clunky to me and the end...
Login or Create an Account to see details.
Culture, Relationship
symplr does explain how symplr Quality Suite is going to work, but it is always different. It always...
Login or Create an Account to see details.
Relationship
symplr sends out email communications about glitches in the system if they know about them.
Login or Create an Account to see details.
Product
At this point, symplr Quality Suite doesn’t really interact with other solutions. I think it would...
Login or Create an Account to see details.
Product
There are always little kinks that we are still learning about and working out, but overall, the...
Login or Create an Account to see details.
Operations
When we ask about enhancements or additional services from symplr, we have to keep following up to...
Login or Create an Account to see details.
Loyalty, Product
I would buy symplr Quality Suite again because of the tool's flexibility and the number of things...
Login or Create an Account to see details.
Loyalty, Product
symplr Quality Suite isn't pretty, and it isn't quite as intuitive as some other systems. End users...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I am usually familiar with what symplr delivers. symplr took over a tool that hadn't been well...
Login or Create an Account to see details.
Relationship, Value
symplr has really gone above and beyond to try to meet some of our needs. We were having problems...
Login or Create an Account to see details.
Relationship
Midas had a tool that would monitor things enough that they could help if they had to. We, as users,...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
I am not excited about the fact that symplr is pushing some things that aren't quite in the perfect...
Login or Create an Account to see details.
Relationship, Operations
We get a lot of user support and encouragement from symplr. They have regular meetings to support...
Login or Create an Account to see details.
Operations
Every symplr training that I have attended has been wonderful. symplr offers a lot, but we don't...
Login or Create an Account to see details.
Product
Those who use the system a lot absolutely adore it and have no problems with it, but if a user isn't...
Login or Create an Account to see details.
Relationship, Operations
We had a new IT person supporting the system, and when they came on board, they had no idea what...
Login or Create an Account to see details.
Loyalty, Relationship
symplr will bring in whatever teams they have to. There was one new thing that the vendor was going...
Login or Create an Account to see details.
Loyalty, Product, Value
symplr has a new EMR linking option where they will put a link in an EMR to report events. We rolled...
Login or Create an Account to see details.
Loyalty, Relationship
symplr's involvement fluctuates because they used to have a client success program a few years ago,...
Login or Create an Account to see details.
Product
The system isn't intuitive, and no matter how many enhancement requests and cases we put in for how...
Login or Create an Account to see details.
Loyalty, Value
As far as I know, symplr's system is part of our long-term plans, but plans always change, so it is...
Login or Create an Account to see details.
Value
symplr Quality Suite is one of the cheapest systems out there, so users will get what they pay for....
Login or Create an Account to see details.
Relationship
symplr Quality Suite is a low-quality product. The vendor's customer service isn't very good, and...
Login or Create an Account to see details.
Relationship, Operations
Some things seem to go very slowly with implementation. I feel like some of symplr's resources are...
Login or Create an Account to see details.
Product, Value
We didn't interface the cost data with symplr Quality Suite. I wish we had because that would...
Login or Create an Account to see details.
Loyalty, Relationship
We have a regularly occurring meeting with symplr's support people, and they are very helpful in...
Login or Create an Account to see details.
Product
symplr Quality Suite has been very helpful in many different areas. For risk management, we can...
Login or Create an Account to see details.
Product
symplr Quality Suite has been very useful because it is extremely flexible in creating lots of...
Login or Create an Account to see details.
Relationship, Operations
We had an issue where the system wasn't launching. There was a server error. symplr is in a...
Login or Create an Account to see details.
Operations
We went through a version update for the system, and that was a process. We weren't successful at...
Login or Create an Account to see details.
Relationship
We have been symplr customers for many years, and the vendor has been through several acquisitions...
Login or Create an Account to see details.
Operations, Product
symplr Quality Suite's ease of use is getting better. We upgraded our version of the system, and now...
Login or Create an Account to see details.
Product
It is nice to just have one central location for all of our risk events and patient complaints. It...
Login or Create an Account to see details.
Product
Using symplr Quality Suite, we now have a single-source database for tracking and reporting safety...
Login or Create an Account to see details.
Culture, Operations
symplr promised a lot of out-of-the-box solutions, but nothing has been out of the box unless we...
Login or Create an Account to see details.
Operations
symplr was not very supportive in the implementation, and it took a lot of prodding to get them to...
Login or Create an Account to see details.
Loyalty
symplr hasn't implemented a whole lot of new technology. At one point, I heard they were moving away...
Login or Create an Account to see details.
Relationship
The vendor's support has always been great. We have a routine check-in with our account manager, and...
Login or Create an Account to see details.
Product
It isn't the best that we have to export reports or indicators to do a lot of the executive-level...
Login or Create an Account to see details.
Product
One thing I would like is to have more control over the fields that aren't user fields. We get...
Login or Create an Account to see details.
Relationship
The vendor doesn't really talk to many people at our organization outside of me and my boss, so I...
Login or Create an Account to see details.
Product
symplr's Midas DataVision tool is fine, but we can only access what symplr gives us. There is no...
Login or Create an Account to see details.
Loyalty
My boss is very married to the symplr product, but if we found one less expensive that provided us...
Login or Create an Account to see details.
Product
There is a lack of integration with the reporting piece. I can get the information, but I can't push...
Login or Create an Account to see details.
Loyalty
Beyond what we have seen with the newer version, I don't know what additional changes are coming to...
Login or Create an Account to see details.
Operations
If another organization were interested in getting symplr Quality Suite, my advice would be to make...
Login or Create an Account to see details.
Product
For patient safety and patient relations, symplr's suite is a good enterprise solution. However,...
Login or Create an Account to see details.
Culture, Relationship
For the most part, symplr keeps their promises. There are some things we wish we could do that...
Login or Create an Account to see details.
Product, Value
With the symplr suite, we have greatly reduced hospital-acquired infections, addressed our...
Login or Create an Account to see details.
Product
We have done as much as we can to make the product easy to use through our rule writing and the way...
Login or Create an Account to see details.
Loyalty, Relationship
We have never had issues with symplr keeping promises. We have a large-scale package, so we can...
Login or Create an Account to see details.
Operations, Product
I am familiar with symplr Quality Suite and can do a lot of things, but I know other people have...
Login or Create an Account to see details.
Loyalty
With symplr Quality Suite, we were able to track certain things like readmissions and avoidable...
Login or Create an Account to see details.
Culture, Relationship
Sometimes if a person at symplr can't solve an issue, they say that they will reach out to someone...
Login or Create an Account to see details.
Loyalty, Operations
We are moving away from symplr Quality Suite. The decision to stop using symplr Quality Suite was...
Login or Create an Account to see details.
Operations
I don't know that symplr can do great training as much as they can just be available, provide...
Login or Create an Account to see details.
Operations, Product
symplr Quality Suite might not be the prettiest tool, but it does what it is supposed to do, and I...
Login or Create an Account to see details.
Relationship
Back before the vendor was acquired by symplr, they were good at having a client success manager...
Login or Create an Account to see details.
Culture, Value
The system's integration could be better. In the areas where the system is integrated, it works as...
Login or Create an Account to see details.
Culture, Loyalty, Relationship, Product
symplr keeps their promises, but they may not necessarily follow the timelines that they give. The...
Login or Create an Account to see details.
Loyalty
We would buy the system again because it has served us very well in the long term. symplr's support...
Login or Create an Account to see details.
Product, Value
As far as software goes, the system's outcomes are good. As we aim for high reliability and employee...
Login or Create an Account to see details.
Product
We have to do a lot of duplicate things between symplr Quality Suite and other systems because it...
Login or Create an Account to see details.
Culture, Relationship, Operations
We don't always get good communication from symplr, and we don't get a lot of things proactively...
Login or Create an Account to see details.
Loyalty, Product
symplr recently upgraded some of the product’s risk management side, so the front-end user gets a...
Login or Create an Account to see details.
Product
We don't really know when the reporting and some of those other features in symplr Quality Suite...
Login or Create an Account to see details.
Relationship
Oftentimes our internal person who manages symplr Quality Suite will find their own solution before...
Login or Create an Account to see details.
Loyalty, Value
We have looked at other vendors, and there are products that I like better than symplr Quality...
Login or Create an Account to see details.
Product, Value
One outcome we have achieved from using symplr is the ability to manage our events and provide data...
Login or Create an Account to see details.
Loyalty, Relationship
When symplr came in, they changed a lot of things around. They lost a lot of people, and I don't...
Login or Create an Account to see details.
Operations, Product
The Midas Health Analytics solution is an old system, so it doesn't have the drop-down or pop-out...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
symplr started a new program this year to address pain points, and I think it is going to be...
Login or Create an Account to see details.
Relationship, Product
We continue to have an enhancement list with the Midas Health Analytics solution. We have a direct...
Login or Create an Account to see details.
Loyalty, Value
The big things that our organization wanted to take care of with the Midas Health Analytics solution...
Login or Create an Account to see details.
Loyalty
I love the Midas Health Analytics solution. I’m very happy with it. It is an old-looking system, but...
Login or Create an Account to see details.
Culture, Relationship, Value
symplr has been really good. Conduent did a disservice to the Midas Health Analytics solution. I...
Login or Create an Account to see details.
Loyalty
I don't know whether we would buy the product again. In the next two or three years, I suspect that...
Login or Create an Account to see details.
Value
The vendor doesn't nickel-and-dime for the first-level of tech support. They don't even...
Login or Create an Account to see details.
Loyalty
The product isn't necessarily part of our long-term plans. It is meant to connect with other...
Login or Create an Account to see details.
Operations
symplr has a lot of content with training. It is really hard for us to figure out how to leverage...
Login or Create an Account to see details.
Product, Value
One outcome we have achieved from using the system has been increased unit leader engagement with...
Login or Create an Account to see details.
Relationship, Operations
I have asked the vendor multiple times how we can make sure that we are up-to-date with the upgrades...
Login or Create an Account to see details.
Culture, Relationship
I don't have a strong customer relationship with symplr anymore. I put in a quote to have something...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
We haven't done a lot of updates lately. When we have done some changes, things have been okay. I...
Login or Create an Account to see details.
Product
symplr Quality Suite doesn't integrate with anything. symplr Quality Suite and our EMR should be...
Login or Create an Account to see details.
Loyalty, Product
We are currently using symplr Quality Suite for tracking and trending our safety events. The version...
Login or Create an Account to see details.
Relationship, Operations
We would like tip sheets that tell us how other people are using this product and using it well, or...
Login or Create an Account to see details.
Loyalty
We will probably move away from symplr now that some other vendors are in the door, but we will have...
Login or Create an Account to see details.
Culture, Relationship, Operations
I wish symplr would be a bit more proactive in telling us how many rules our system should have or...
Login or Create an Account to see details.
Product, Value
Some outcomes we have achieved from working with symplr are flexibility and reporting. We do...
Login or Create an Account to see details.
Product, Value
One outcome we have seen from the product has been timely Medicare reporting. The product provides...
Login or Create an Account to see details.
Culture
When the vendor told us about a certain functionality in the system, they made it sound like the...
Login or Create an Account to see details.
Relationship
We expected symplr to be a proactive intermediary who could tell us about things that were coming up...
Login or Create an Account to see details.
Relationship
Whether the vendor keeps their promises really comes down the person who we are working with at the...
Login or Create an Account to see details.
Culture, Value
The vendor will tell customers that they can integrate the system and that a lot of other people...
Login or Create an Account to see details.
Culture
When it comes to the vendor's prices, symplr rarely takes into account the fact that we already have...
Login or Create an Account to see details.
Operations
symplr's training is long and convoluted. The vendor's trainers use terminology that no one has ever...
Login or Create an Account to see details.
Loyalty
One of our executives had experience with symplr's system at a former organization, so we started...
Login or Create an Account to see details.
Product, Value
I would recommend the system, but I would recommend it with caveats. The product isn't a total dud....
Login or Create an Account to see details.
Relationship, Operations
Some people from symplr, like their trainers and analysts, are wonderful and great people. We love...
Login or Create an Account to see details.
Product
I don't find Midas Safety and Risk Solutions to be particularly easy to navigate or easy to generate...
Login or Create an Account to see details.
Product, Value
We are seeing increased incident reports, and the increased incident reporting function has made it...
Login or Create an Account to see details.
Product
We probably would do our due diligence about whether Midas Safety and Risk Solutions is the ideal...
Login or Create an Account to see details.
Product
I believe we would buy this product again. It accomplishes all of the things we need it to do, and...
Login or Create an Account to see details.
Relationship
If the vendor does have a vision, it hasn't really been clearly communicated to us.
Login or Create an Account to see details.
Loyalty
I expect that we will be more satisfied in the future because we might be on the newer version, some...
Login or Create an Account to see details.
Relationship
The vendor has kept their promises so far. If we ask for something, they address it. The vendor does...
Login or Create an Account to see details.
Operations
To improve the training, the vendor needs to have a clearer dialogue with the organization that is...
Login or Create an Account to see details.
Product, Value
An outcome I have achieved from using the vendor is that we are able to dive into real-time data to...
Login or Create an Account to see details.
Relationship, Operations
symplr web support is not very intuitive for trying to find what I need. It takes quite a lot of...
Login or Create an Account to see details.
Product
Midas Safety and Risk Solutions' interface is not very intuitive. If I want to pull charts, there is...
Login or Create an Account to see details.
Relationship
The vendor's people help when we put tickets in, so we have support. I like the ease with which we...
Login or Create an Account to see details.
Operations, Product
I like that the product is easy to use. It is just user friendly. It is not very difficult to do...
Login or Create an Account to see details.
Product
As far as integration goes, we haven't really added anything new with Midas Safety and Risk...
Login or Create an Account to see details.
Loyalty, Product
Epic's systems can do a lot of what Midas Safety and Risk Solutions does, so we have started to move...
Login or Create an Account to see details.
Relationship, Product
Midas Safety and Risk Solutions is used for many regulatory requirements for The Joint Commission,...
Login or Create an Account to see details.
Operations
symplr runs hot and cold when it comes to training. They have live classes, recordings, documents,...
Login or Create an Account to see details.
Product
Midas Safety and Risk Solutions is easy for end users to use. The system is a little antiquated, so...
Login or Create an Account to see details.
Loyalty, Product
Overall, Midas Safety and Risk Solutions is a strong product, and its strengths lie within the...
Login or Create an Account to see details.
Relationship, Value
When the vendor commits to something, I have high satisfaction with them driving tangible outcomes.
Login or Create an Account to see details.
Product, Value
By using this solution, we are able to satisfy all of our needs related to patient relations,...
Login or Create an Account to see details.
Relationship, Product
symplr offers products that address safety, risk, and compliance needs, and we do have their...
Login or Create an Account to see details.
Operations
Now that we have implemented Midas Safety and Risk Solutions, our staff can't get their username or...
Login or Create an Account to see details.
Relationship
symplr is good at listening to requests. They hear us. With symplr’s support, it is hard to read...
Login or Create an Account to see details.
Relationship, Operations
symplr’s client-only website is good. If I need to bring something to a team meeting or a demo, I...
Login or Create an Account to see details.
Relationship, Operations
The first upgrade after symplr took over from Conduent had more to do with the work behind the...
Login or Create an Account to see details.
Product, Value
We have seen many outcomes from working with symplr. We capture all our sentinel events and many...
Login or Create an Account to see details.
Product
There are a lot of enhancement requests that would be great for end users, system administrators,...
Login or Create an Account to see details.
Loyalty
I definitely see us using symplr’s AI piece. I have been hearing a lot of talk about that. We are...
Login or Create an Account to see details.
Culture, Relationship, Value
With symplr, sometimes for little things, like if we wanted a dictionary cleanup, we would probably...
Login or Create an Account to see details.
Relationship
I have been with the system for so long, and the vendor has gone through a number of buyouts; I just...
Login or Create an Account to see details.
Operations
Before COVID-19, symplr had regional groups that met, and they had in-person training. They had a...
Login or Create an Account to see details.
Loyalty
The outcomes we have seen from using Midas Safety and Risk Solutions are online occurrence...
Login or Create an Account to see details.
Product
I'm biased, but I love Midas Safety and Risk Solutions. It is my system. I'm so comfortable with it....
Login or Create an Account to see details.
​
Featured Report
Preferences