Midas Safety and Risk Solutions
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Ryan Pretnik
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User Commentary

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Manager

The Midas solution is amazingly good. Since a large number of hospital systems have been using it...

May 2022
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Manager

It is somewhat difficult to transfer data between products. Once everything is set up, if we want to...

May 2022
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Manager

If we call in a problem, the vendor's team gets on it, and we usually get an answer within a couple...

May 2022
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Manager

The vendor is amazingly good with their documentation. They have a manual for everything and tons of...

May 2022
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Manager

The system’s report writing package is awkward to use, so a lot of people just don’t use it at all....

May 2022
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Manager

I like the product because I have been using it for so long that I can do practically anything with...

May 2022
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Manager

The Midas solution will typically handle core reporting metrics. The system is not used for tracking...

May 2022
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VP/Other Executive

The system does what the vendor said it would do. The system has done everything I have asked it to...

May 2022
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VP/Other Executive

I have never gotten training from the vendor. I have had internal people telling me how to use the system....

May 2022
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Manager

Conduent expects us to know things about the product instead of explaining everything to us. We end...

Apr 2022
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Manager

We would like to see better quarterly check-ins from our account executive with Conduent. We don't...

Apr 2022
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Manager

The system is very robust, but it is difficult to work with. The system is demanding on the company...

Apr 2022
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Manager

The cloud-based aspect of the product has been great, and the vendor's support has been phenomenal....

Apr 2022
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Director

The system has helped us lower the risk of patient falls. The system has been around so long that it...

Mar 2022
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Director

The system isn't powerful enough to meet our needs. It works, but it can't integrate the way we need...

Mar 2022
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Director

The vendor's support team doesn’t do anything unless the system is broken. The system is at the end...

Mar 2022
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Manager

The solution is very good. If it is fully implemented, it really has a lot of capabilities and can...

Mar 2022
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Manager

With the pandemic, I would have thought that the vendor would have developed things more. It was...

Mar 2022
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Manager

Another organization looking at this product should know that the product does well at capturing the...

Mar 2022
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Manager

I have heard that the product is going to go away in a couple of years. I think it is because the...

Mar 2022
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Manager

The vendor does give us good support; it is above average.

Mar 2022
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Manager

We are migrating away from the system because it doesn’t provide us with what we need. Our system...

Mar 2022
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Manager

We are disappointed that there is no executive involvement. The system has issues, and the vendor is...

Mar 2022
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Manager

The system isn't a very contemporary program. It doesn’t have a really good look and feel. The...

Mar 2022
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VP/Other Executive

The vendor’s training is something we have to pay for. They do have some live Webex meetings, but...

Jan 2022
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VP/Other Executive

The software is a little bit clunky. It is hard to absorb, and there have been different leaders...

Jan 2022
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VP/Other Executive

Conduent is in a major transition period; they are going to do a major facelift to the application....

Jan 2022
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VP/Other Executive

One thing I like about the system is that it has an HL7 interface from different EHRs. We don't have...

Jan 2022
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VP/Other Executive

The vendor’s pricing structure has changed. We are charged for everything now.

Jan 2022
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Director

The system does a lot of things and has a lot of different options. It provides tons of information...

Jan 2022
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Director

Conduent has helped our staff when we have had turnover, so our new users have been able to learn...

Jan 2022
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Director

We use Midas Safety and Risk Solutions for our core measures. We use the system to track incident...

Jan 2022
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Director

Someone who doesn't know computers wouldn't think the product is easy, but the product is easy for me....

Jan 2022
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Director

The vendor's customer service gets worse every year. The quality of the implementation services...

Jan 2022
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Director

I have been working with Midas Safety and Risk Solutions for a long time, and the system has not...

Jan 2022
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Director

The vendor keeps some of their promises, but some things don't end up being what we thought they...

Jan 2022
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Director

Sometimes, the vendor offers and sells cool things, but the vendor charges us a lot of money for...

Jan 2022
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Director

The vendor offers a lot of things for training. It is up to the user to take advantage of the...

Jan 2022
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Director

The integration could be better. Every time we need an upgrade or the vendor needs to work on our...

Jan 2022
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VP/Other Executive

Our last upgrade was a nonevent. The vendor has excellent support and an excellent application for...

Jan 2022
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VP/Other Executive

For the most part, I have only been involved with the vendor's support and not with Conduent's...

Jan 2022
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VP/Other Executive

The vendor's greatest strength is that they understand the business. They have a deep understanding...

Jan 2022
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VP/Other Executive

One area of improvement is the user interface. Some physicians have to navigate through the system,...

Jan 2022
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Director

If we know one of the higher-ups from the vendor, we can call that person, and the problem gets...

Jan 2022
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Director

The vendor has great customer support and technical support. I love their customer service. We move...

Jan 2022
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Director

We have been on a very old platform, and we have other solutions that are more user friendly for our...

Jan 2022
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Director

In the last two years, possibly because of COVID-19, I do not hear as much as I used to hear from...

Jan 2022
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Director

We have a very active review team that meets regularly to produce reports from all the events that...

Jan 2022
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Director

The system is pretty robust, and we are always working to improve it. The system is very flexible...

Jan 2022
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Director

The way the system is designed doesn't really flow well with the online module that the staff use to...

Jan 2022
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Director

I think the product is part of our long-term plans. To make a change at this point would be a little...

Jan 2022
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Director

The vendor is very responsive. There is always someone I can contact. If there is an issue, the...

Jan 2022
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Director

We recently went through a server migration, and that was a lot of work. The vendor was really good....

Jan 2022
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Director

Because of the product, we have improved the number of risk events and patient relations events. We...

Jan 2022
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Director

The product is easy to manage. What I like about the software is we have the flexibility to...

Jan 2022
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Director

Conduent charges for every little thing. That is very annoying.

Dec 2021
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Director

The vendor's service used to be stellar, but as they have grown and changed hands, the service has...

Dec 2021
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Director

For the average quality department, the system is stellar, but it falls a little short with things...

Dec 2021
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Manager

Conduent's solution does a lot of things that people don't realize it does. I don't know whether our...

Dec 2021
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Manager

For the most part, Conduent keeps their promises, certain things like upgrades can be a little...

Dec 2021
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Manager

If we were to add an item to Conduent's software, there would be a fee to add even one field. But...

Dec 2021
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Manager

The vendor offers a lot of computer-based trainings, but I have just been using the solution so long...

Dec 2021
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Manager

The software is antiquated. It still looks the same way it did when I started with the organization,...

Dec 2021
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Manager

I do the training for new hires, and then people get promoted to management, and all of a sudden,...

Dec 2021
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Manager

With the last upgrade we did, there were a whole lot of known issues. The vendor didn't install the...

Dec 2021
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Manager

We have routine contact with our support representative, but that person is not powerful or...

Dec 2021
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Manager

We have plenty of performance improvement initiatives based on trends that are observed after...

Dec 2021
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Director

The ability to trend data and know whether we are trending in the direction of our action plans is...

Dec 2021
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Director

With our old product, we had very limited data that we could use to drill down to an incident and...

Dec 2021
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Director

We have a point of contact from the vendor to escalate things to. Conduent does well by assigning a...

Dec 2021
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Director

When we put in tickets, we can get very vague responses depending on who on the support side picks...

Dec 2021
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Director

Having end-user surveys would be nice. Conduent has surveys where they ask people over a department...

Dec 2021
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Director

While the vendor is making an effort to keep up with technology, the new technology isn't coming...

Dec 2021
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Director

In certain specialty areas, the solution has helped us identify where better education and oversight...

Dec 2021
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Director

Conduent has kept all of their promises. In some cases, they have even gone beyond and provided us...

Dec 2021
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Director

I would advise others who are looking at this solution to do what my organization should have done...

Dec 2021
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Director

We have a scoring tool where we can look at the various pieces of a patient safety event and...

Dec 2021
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Manager

If someone is a data geek and likes to pull raw data and slice and dice it the way they want, that...

Dec 2021
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Manager

I really wish that the product was web based. Our facilities have to maintain a server. Everything...

Dec 2021
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Manager

I don't think there will be any new technology that we will be using in the Midas system. We started...

Dec 2021
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Director

I am not happy with the system for peer review because while it will populate a worklist, the RN...

Dec 2021
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Director

Under Conduent, the system looks very much the same as it always has. The vendor automated a couple...

Dec 2021
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Director

We have made the system work for our peer review. That isn't ideal. We automated things where we...

Dec 2021
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Director

The product is used pretty heavily in a lot of different areas. With Midas Safety and Risk...

Nov 2021
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Director

With the solution, if we wanted to change interface specifications to bring in additional data,...

Nov 2021
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Director

Conduent does the train-the-trainer method, so we went to them to do the training, and that was...

Nov 2021
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Director

Conduent has something called Focus Studies where we can create a system-wide data collection tool...

Nov 2021
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Director

I wish there were a better tool for dashboarding and for doing comparative data. I would like to...

Nov 2021
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Analyst/Coordinator

If we put in a health ticket, even if it is for help with writing a report, the support people will...

Nov 2021
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Manager

We have achieved a lot of outcomes with the system. We have been able to manage the full scope of...

Nov 2021
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Manager

The vendor has changed hands a couple of times, and that has created some gaps in customer service....

Nov 2021
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Manager

The vendor could offer training opportunities to us more frequently.

Nov 2021
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Manager

Sometimes, people knock the solution's usability because it looks archaic. That throws people off....

Nov 2021
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Analyst/Coordinator

We have used the product for a while. We have had great things to say, and we also have horrible...

Nov 2021
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Analyst/Coordinator

The product has done us a whole lot of good for a number of years, so it was definitely a good...

Nov 2021
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Analyst/Coordinator

Midas was talking about changing the entire system a while ago so that it would be on the cloud and...

Nov 2021
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Analyst/Coordinator

The vendor does have some documentation online and recorded presentations that they will do. They...

Nov 2021
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Analyst/Coordinator

Midas does an upgrade of their risk adjustment methodology every year, which we really appreciate....

Nov 2021
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Analyst/Coordinator

We feed the Midas system, but then it doesn’t go anywhere else. If we do use it, we will have an...

Nov 2021
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Analyst/Coordinator

The product is a workhorse. It is not the prettiest thing around, but it gets the job done. It is...

Nov 2021
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Director

The product's reporting capabilities are helpful; we are able to get information out of the system...

Nov 2021
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Director

The risk reporting system is customizable but requires so much customization. There are some...

Nov 2021
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Director

If our interface requires a change or additional customization, Conduent typically wants more money...

Nov 2021
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Director

Conduent keeps us informed. We have options for ongoing education, including education webinars that...

Nov 2021
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Director

Conduent has a good online ticket system for reporting events and problems. It tracks the problems...

Nov 2021
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Director

Midas Safety and Risk Solutions is a good, comprehensive solution for risk and other things related...

Nov 2021
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VP/Other Executive

We had to integrate two fields, and it took a really long time. It was horrible. Also, I would like...

Oct 2021
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VP/Other Executive

The outcomes from the product include flexibility and the move to online occurrence reporting,...

Oct 2021
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VP/Other Executive

I don’t have any big problems with the product quality, but it is not amazing either. Even though...

Oct 2021
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VP/Other Executive

The vendor avoids charging us every little thing. That used to be a problem, but that is all...

Oct 2021
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VP/Other Executive

When we have had updates, the vendor did fine in supporting us for the go-lives. They didn’t knock...

Oct 2021
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VP/Other Executive

We have a pretty good relationship overall with the vendor. I do appreciate and have great respect...

Oct 2021
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VP/Other Executive

Conduent had a leader who had the vision around the quality measures. That person gave me every...

Oct 2021
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VP/Other Executive

There isn’t any access to the right support people. I am speaking specifically in the space of the...

Oct 2021
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Director

For the most part, the vendor has done a good job of keeping their promises, but I know that we have...

Oct 2021
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Director

If we want to make a small change to the system, there is a fee for that. If we want to reformat...

Oct 2021
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Director

We would like to see more flexibility in the solution's build. When we build something, we are...

Oct 2021
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Director

We used to use the solution for a lot of things, but we stopped most of those because the solution...

Oct 2021
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Director

Our database coordinators have had some issues with reaching out and getting responses from some of...

Oct 2021
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Director

I don't see much new technology from Conduent. I don't know that the vendor has made a lot of...

Oct 2021
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Director

The solution is one of the tools that we use to drive improvement in the areas that we are looking...

Oct 2021
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Director

I would buy Midas Safety and Risk Solutions again. I would only hesitate because there might be a...

Oct 2021
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Manager

We have had upgrades where Conduent switched out a team, and that team was not prepped. Conduent...

May 2021
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Manager

When I need support for a certain Conduent module, there isn’t a directory for who is who. Conduent...

May 2021
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