Staffing and Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations
Our admin who uses symplr's system is not very successful at training other people to do what they...
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Loyalty, Product
symplr's system is working fine. There are advantages in the fact that it is built for healthcare,...
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Culture, Relationship, Value
symplr won't promise something if they can't do it, so they are pretty good at keeping their...
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Operations, Value
We don't have ongoing training with symplr because they charge for that, but we also don’t need it....
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Relationship
symplr has long wait times, and it feels like they only have one or two people covering the whole...
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Loyalty, Product
There is a tiny gap in terms of self-scheduling on the mobile app. The issue is when nurses are...
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Relationship, Operations
We have a great salesperson from symplr who is proactive, but they don’t tell us about the latest...
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Culture, Relationship
One way symplr could improve is that they used to have a product-type engagement call every month or...
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Value
Over the years, the vendor has been bought by many different companies, and now the vendor is...
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Relationship
For the most part, our overall experience has been very positive. If the analysts have an issue they...
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Loyalty, Relationship, Value
I really like symplr as a vendor, and I feel like Staffing and Scheduling is good value. The vendor...
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Loyalty, Product
One complaint we get about Staffing and Scheduling is that the scheduling configuration is complex...
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Loyalty, Product
There are some difficulties with Staffing and Scheduling because the product is just not as mature...
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Product
We used to be able to see all of our staff, whether they were an RN, a PCP, or something else, all...
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Product
Staffing and Scheduling is very intuitive. It is super easy to use. There is more visibility with...
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Relationship, Product
There is some functionality that we haven't quite been able to get going yet on the staffing and...
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Product
From an end-user perspective, the app is probably the greatest strength of Staffing and Scheduling....
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Loyalty
We may not choose to use this solution again if given the choice. We would have to look at what else...
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Loyalty, Product
This solution is an application that we will continue to use even though we have to use a few...
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Product
I like that this solution is flexible and customizable. If someone has a central staffing model, the...
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Product
A variety of departments are using another solution that has a lot of on-the-fly flexibility that...
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Product
Staffing and Scheduling asks employees to do a lot more than they should. Users can opt in to...
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Product
My wish list for Staffing and Scheduling includes RFID. We would like sensors that we could use to...
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Operations, Product
Staffing and Scheduling is an accurate system, but we don't know how to use it. Staffing and...
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Product
Staffing and Scheduling works. Once users get their filters all set up in the system, they can...
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Product, Value
Staffing and Scheduling requires significant filters and exports. The system isn't clean. There are...
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Operations
It is hard for staff members to request changes in Staffing and Scheduling. The system's learning...
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Loyalty
I think my satisfaction will be at the top of the scale 12 months from now because I will have...
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Culture, Value
If a peer or friend were considering purchasing Staffing and Scheduling, I would make sure that they...
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Product
Staffing and Scheduling needs to become a little more user friendly for basic functions, like set...
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Product
symplr does fairly well with the integration of this solution.
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Product
My biggest pet peeve about Staffing and Scheduling is that we open our schedule based on seniority,...
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Loyalty, Product
We have used the system for a long time, and our staff members seem to understand it pretty easily....
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Product, Value
Our staff members have found Staffing and Scheduling to be very easy to use and simple to...
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Culture, Relationship
symplr doesn't promise things that they don't give.
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Relationship, Product
We have other symplr products, and I feel like those all work together very well. They make things...
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Product
We have had some glitches with the system. The vendor's next upgrade is supposed to fix those...
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Relationship
symplr is proactive. I have several emails sitting in my inbox right now for when people want to...
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Operations
It has been difficult for us to get specific knowledge for people's ongoing training. It is costly...
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Loyalty
Overall, the symplr product is really good. We are starting to engage with some other companies...
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Loyalty
I predict my satisfaction will decrease in the next year because my leadership is pushing us toward...
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Operations, Product
Any product we look at is going to have minor gaps, and that is all based on usage. Scheduling is...
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Product
We are also running symplr’s mobile app, and our users are thrilled because they can do...
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Loyalty
We have been with symplr for a long time. For various organizational reasons, we haven't moved...
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Loyalty, Product
The Staffing and Scheduling user interface is too clunky. It takes too many clicks to drill down to...
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Product
Self-scheduling in Staffing and Scheduling seems to work for the most part as long as the thing...
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Relationship
The processes for scheduling with Staffing and Scheduling are complex. symplr’s customer support is...
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Product
There are things we like about Staffing and Scheduling. There are a lot of great reports in the...
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Product, Value
With Staffing and Scheduling, we spend a lot of time with our nurses because obviously from a...
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Loyalty
We are going to move away from Staffing and Scheduling. The system is antiquated, and we don't like...
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Value
I don't want anything to do with symplr's products. They are awful. symplr nickel-and-dimes us and...
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Loyalty
Staffing and Scheduling is an antiquated product in today's market. I don't even touch it because it...
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Product
Staffing and Scheduling isn't user friendly at all, and it isn't easy on the eye. It doesn't use...
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Relationship, Value
In the last few years that we have been on the system, we have really seen a decline in symplr's...
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Loyalty, Value
We are retiring some of symplr's applications, so we have had to ask a few questions about our...
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Product
I like that Staffing and Scheduling is healthcare specific. We can configure it for different use...
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Loyalty, Product
symplr's mobile app needs a lot of help. I think that some of the vendor's staffing concepts need to...
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Culture, Loyalty, Relationship, Product
symplr doesn't invest in bug corrections. One of our goals is to make sure that we have a system...
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Product, Value
Our managers and staff really like the system. Being able to self-schedule is nice. A lot of our...
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Product
I would tell anyone considering Staffing and Scheduling about the mobile app and the ease of...
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Product
A couple of the latest enhancements symplr has made have been beneficial for the person creating the...
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Product
There are some access issues with Staffing and Scheduling. For example, sometimes we have an...
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Product
If I were to choose, I would not buy the symplr solution again. It was built originally as a lab...
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Relationship
The builders at symplr, or whoever makes the decisions for changes, do so without talking to the...
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Culture, Operations, Product
symplr tends to talk about the ease of use of their product and that it can do certain things that...
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Relationship
I know a lot of companies have difficulty trying to work with our single sign-on platforms, and...
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Product
symplr did deliver a phone app, but it is not as robust as it could be. I love their app, but I...
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Relationship
symplr has analysts and other people that deal directly with the company. We go through an analyst,...
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Product, Value
symplr's system is not a product for healthcare. It is not a product that is nursing friendly, and...
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Product
symplr does well with creating reports through their analysts. We don't have the reporting...
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Value
We have casually looked at other products, and other vendors don't necessarily charge for things...
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Product
API Healthcare has been bought by several different vendors in the last few years, so there have...
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Relationship
Staffing and Scheduling is built to meet the needs of our organization. We get a correct schedule so...
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Product
We need to look at staffing daily, and if we want to see the staffing for a specific day, the system...
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Value
Even when we wanted to put in a fixed schedule for people, symplr wanted to charge us.
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Relationship, Product
We have to jump through hoops with the broadcasting feature. It is crazy as ever to broadcast shifts...
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Product
symplr says they can freeze the schedule so that only the centralized staffing office can make...
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Culture, Loyalty
I would go back to our last system. symplr sells the sky and then can't deliver. When new employees...
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Product
The product's ease of use is very good, but there are some things that we would like to see in the...
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Product
Sometimes Staffing and Scheduling is not as intuitive as we would like it to be, and sometimes there...
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Relationship
I told my customer success manager that I had been trying to get something important done for...
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Relationship, Product
The product functions as expected most of the time. Usually, when we call the support team, it is...
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