Staffing and Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
There is one area where the symplr's system isn't meeting our needs. We use a separate system for...
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Relationship
symplr is one of the best vendors that I work with. The product itself stands out. Our account...
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Product, Value
I believe that the solution gives our nurses the flexibility that they desire. The way we are set up...
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Loyalty
We negotiated a pretty good rate to move to symplr’s cloud-hosted solution. We were quite excited...
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Loyalty, Product
Unfortunately, symplr deprecated a key piece of functionality called schedule balancing without...
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Product
I think one challenge for nurses in Staffing and Scheduling is not being able to see others'...
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Product
We have had to build a lot of reports on our own in Staffing and Scheduling. We have had to dig into...
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Product
We are trying to integrate our outpatient ambulatory world into Staffing and Scheduling, but it is a...
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Value
I hear good things about Staffing and Scheduling. symplr is the leader in this area. The solution's...
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Loyalty, Product
The current on-premises system that we have for Staffing and Scheduling has given us difficulty with...
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Relationship
symplr’s process for communicating updates and feature changes is vague. Understanding what is new...
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Product
We are still new to the system, and adoption has been gradual. Many staff members are hesitant to...
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Product, Value
Reporting is one of our biggest struggles with Staffing and Scheduling. We have had to build custom...
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Product, Value
Staffing and Scheduling just kind of runs behind the scenes. However, we did have a really bad time...
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Product
Staffing and Scheduling is not easy for someone who is not well-versed in it or who doesn't use it...
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Relationship, Product
Staffing and Scheduling doesn't require much because symplr puts everything on the customer. The...
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Relationship, Operations
I'm not informed at all. I don't get any information from symplr about best practices for staff...
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Loyalty, Product
symplr is really behind on Staffing and Scheduling. It may be that we are behind a little bit also...
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Culture, Relationship
symplr sends us reports on a monthly basis, so we don't really run a lot of reports ourselves. The...
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Operations, Product
There is a lot of setup behind the scenes to make Staffing and Scheduling work. We have had to go...
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Relationship
We are pretty engaged with other teams that have gone live with Staffing and Scheduling across our...
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Product
Anytime we take people out of their sticky notes, Excel sheets, or paper calendars for scheduling,...
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Product, Value
With Staffing and Scheduling, we have central staffing and scheduling, and we haven't found another...
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Loyalty, Product
We have an older version of the system. The improvements we are looking for are in the cloud version...
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Loyalty, Product
There are a lot of improvements that symplr could make on the system's reporting piece. The system...
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Relationship, Product
symplr really needs to put more emphasis on research and development, and they need to develop AI to...
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Operations
I would like to be able to customize symplr's training more to our configuration. Using Staffing and...
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Product
A centralized scheduling model doesn't work with Staffing and Scheduling. symplr told us that the...
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Loyalty
symplr just bought Smart Square, so hopefully, things will change in a few months. We have very high...
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Relationship, Value
symplr is a great vendor. They offer better vendor services than products. symplr has given us...
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Product, Value
Our nurses have grown more and more frustrated with Staffing and Scheduling. The reports in the...
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Loyalty
We are going through an RFP right now. The product is not meeting our needs, and that is why we are...
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Product
The system's reports could be better, but the vendor gives us things. We would like to be able to...
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Product
Staffing and Scheduling integrates with Epic's system and our other time and attendance solution...
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Operations, Product
symplr's system has a learning curve to it. It does what we need. It is not the best, but it is...
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Relationship
We have a good relationship with symplr. We have been able to meet with some of their higher-ups...
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Relationship
I can't say enough good things about symplr. symplr is excellent at keeping their promises. They are...
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Relationship
symplr isn't the best when it comes to tickets. We can call and put in an emergency ticket, and...
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Loyalty
The product is really fantastic and really meets the needs of many people. The scheduling feature of...
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Culture, Relationship
The vendor is pretty honest. If they say they can do something, they deliver. If they say something...
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Operations
Training is where we struggle because the vendor doesn't have a great training process. We just sort...
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Product
There were some delays in getting resources from some of our APIs to get some of the integration...
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Product
The way that we have the product set up could be the issue, but we have trouble with some of the...
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Product, Value
If I had a choice, I would not buy Staffing and Scheduling again. symplr said that they could do any...
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Relationship, Operations
symplr doesn't do any training. I'm not sure what symplr is doing to be proactive. There is no...
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Culture
symplr sold us the sky, but they didn't deliver. They told us that we could do whatever we wanted...
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Product
symplr’s recent upgrade affected our daily staffing sheets. We do staffing every shift. Staffing and...
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Culture
Staffing and Scheduling isn't doing what symplr said it would do. symplr didn't deliver on what they...
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Product
There are still some gyrations in Staffing and Scheduling regarding what we have to do in order to...
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Product
We have done some customizations in the system because the system wasn't flexible enough to offer...
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Relationship
symplr's support isn't the best. We would like it if symplr could have a triage team or a team...
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Operations, Product
I haven't really seen any new technology to speak of. There are probably things that symplr could do...
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Operations, Product
I would strongly agree that Staffing and Scheduling gives our nurses flexibility. I don't have...
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Loyalty
We are in the middle of rolling out symplr's mobile staff scheduling application, and with that, we...
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Product
Staffing and Scheduling just seems to flow. The things that I need to build in the system and in...
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Culture, Loyalty, Operations, Product
It took symplr quite a bit to get ready for the cloud, and now that they are cloud ready, I am not....
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Culture, Value
With symplr, we have a number of licenses, and if we go over that anytime in the year, we have to...
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Product
symplr could increase the usability and intuitiveness of their application. The responsiveness is...
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Culture, Product
This solution does exactly what the vendor said it would. There are always some glitches, but...
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Loyalty
We are moving away from Staffing and Scheduling because symplr hasn’t kept up with technology. They...
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Culture, Operations, Product
For upgrades, symplr gives us a document that describes what is going to change in the upgrade, but...
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Relationship
symplr doesn't do anything proactive; they are just reactive to what we tell them. Also, the...
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Value
We do get some reporting from Staffing and Scheduling. Having a system like Staffing and Scheduling...
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Product
Our nurses would like to have more on the mobile app, and the reports in Staffing and Scheduling...
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Product
Staffing and Scheduling is highly configurable. It is a very mature product, and symplr adds more...
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Product
symplr could make navigation a little easier for Staffing and Scheduling. They could probably go to...
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Relationship
symplr could work on their timeliness. Sometimes we report an issue, they will say that they will...
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Loyalty
We are switching away from symplr because they have not come through on adding functionality to...
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Product
symplr doesn't have a real-time application programming interface or APIs, so it is difficult to...
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Relationship
symplr doesn't really make a lot of promises. They always have their safe harbor agreements and...
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Loyalty
symplr realized that we didn't implement the mobile portion of the staffing and scheduling software,...
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Culture, Value
Staffing and Scheduling has a lot of additional costs when it comes to additional functionality...
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Relationship
symplr really feels like a partner. We can work with them to find ways to better use the system...
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Relationship
symplr's help desk is a first line of resources, but we usually have to escalate almost everything....
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Product
symplr has a lot of opportunities in terms of reporting. Their reporting processes are very...
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Operations, Product, Value
symplr's system doesn't have an easy setup. However, with the way it has its payroll and scheduling...
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Culture, Loyalty
symplr charges a lot for different changes, but we don't get a lot of changes because symplr refuses...
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Relationship
symplr isn't a proactive company, and their customer support people aren't responsive. We send the...
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Product
The system is simple for end users. It is directed with icons. One good thing about the system is...
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Product
We have a tough time with symplr. It is hard to get things done with them. We don't have the ability...
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Product
Sometimes the reports in symplr's system are not the easiest to find. So sometimes I have to run a...
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Relationship
I haven't had to use any support from symplr. We had an account manager from symplr, but we no...
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Loyalty, Product
We created most of the great reports that we use in Staffing and Scheduling ourselves. They are...
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Product
Staffing and Scheduling does have a lot of functionality, like self-scheduling and trades and all of...
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Loyalty, Product
I would rate the product quality lower only because of the product's performance. We are having a...
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Loyalty
symplr could improve the scheduling performance in Staffing and Scheduling. We are working through...
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Loyalty, Product
Our current goal for our organization is to find a vendor with a system that can do both physician...
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Loyalty, Operations, Product
symplr's system is a good tool to use, and we are continuing to implement it in more areas to get...
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Product
The newest technology for symplr's system is web based, and we can't see the big picture for the...
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Product, Value
I like the mobile part of symplr's system, and I try to encourage our staff members to use it. There...
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Relationship, Operations
We are not dissatisfied with the implementation of upgrades. We sometimes struggle with the...
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Product
The uptime is great, but with the grid, we have a lot of slowness, delays, and glitches.
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Culture, Product
symplr creates things that apply to the majority of their clients but not us. When thinking about...
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Loyalty, Product
The system helps us do things like schedule staff at the organizational level, but there is so much...
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Relationship
We don't call the support people a lot for Staffing and Scheduling, but when we do call them, we get...
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Product
Staffing and Scheduling gives us a nice organizational view, but it is hard to get the reporting out...
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Loyalty, Product
We are pleased with symplr's Time and Attendance system, but we struggle with Staffing and...
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Relationship
We are getting support from symplr, but there could be a better turnaround on the resolutions. We...
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Loyalty
We had an upgrade from on-premises solutions to the cloud recently with symplr, and now we are...
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Product, Value
With Staffing and Scheduling, there are some areas where we could take advantage of communication...
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Product
Anytime a schedule has to be made for many people, it is going to be complicated, and that is the...
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Product
My satisfaction with the functionality has to do with an app called Mobile Time Management. One of...
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Operations
With our scheduler, the training was pretty good, but I wouldn't rate it super high. symplr provided...
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Operations, Product
One of the perks of being on symplr Workforce and the web-based version is that we always stay...
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Loyalty, Value
Currently, the symplr system doesn’t give us the intel we need to make smart decisions around nurse...
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Operations
We were on a different version of Staffing and Scheduling before, and when we went live with our...
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Culture, Product
symplr touts the fact that the product is flexible and that users can do self-scheduling and all of...
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Product
The integration for symplr's solution is really one-way, so everybody gets in, but if we make any...
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Relationship
symplr's solution is good, and symplr stands out as a vendor in their support and ability to get us...
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Product
There are still some opportunities for us to maximize how we utilize symplr's system to show us what...
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Product
There are some things we can get out of some analytics tools that symplr's system has, but there are...
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Culture, Relationship
symplr has really partnered with us to try to meet our needs. We have had meetings where they have...
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Product
Everything seemed to go pretty well when we integrated symplr's system with our management system....
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Operations, Product
symplr's system makes it easy enough to build schedules because it has rotating schedules and...
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Relationship
I have some frustrations with symplr's support team. That would be my only area. Even when we do...
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Relationship
The thing I love about symplr is that they are always trying to do what is best for the customer and...
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Operations
Our basic end-user training is very short and is not for a scheduler; it is just for a consumer. I...
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Product
Staffing and Scheduling is just not very intuitive. It is very click heavy. It is just not smart in...
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Operations, Value
There is a learning curve to the Staffing and Scheduling tool being operational in a clinical space...
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Value
We have had multiple significant downtimes and outages in Staffing and Scheduling that have well...
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Operations
symplr doesn’t have any ongoing training. We don't work with anyone at symplr at all. We have hired...
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Product
I'm neither satisfied nor dissatisfied with Staffing and Scheduling because nothing has changed very...
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Product
We have a couple of vacancies and leaves of absence. We have started using another piece of software...
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Loyalty, Value
Staffing and Scheduling is still going to be here in the near future. Management is not getting rid...
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Product
I wouldn't buy Staffing and Scheduling again because it is cumbersome. It is not an easy tool. I...
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Relationship
symplr's support is very frustrating sometimes. We have given the vendor feedback on ways that we...
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Operations, Product
Some of our problems might be less a result of system limitations and more that they are a result of...
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Loyalty, Operations
We are just in the process of implementing the mobile staffing solution. We have mobile time...
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Relationship
symplr should make sure their service success managers are following up with the team and making...
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Loyalty, Product
As technology has continued to evolve and AI has been leveraged, symplr has had opportunities for a...
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Relationship, Product
Whenever we have an issue with Staffing and Scheduling's integration with our IT system, I know...
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Product
Staffing and Scheduling's functions are great, and the system is an automated tool. It allows us to...
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Product
I approve timecards in Staffing and Scheduling, and that experience has been good. I don't deal with...
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Relationship, Operations
We don't have to work with someone employed by symplr to make changes to the tool or drive outcomes....
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