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Staffing and Scheduling Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We don’t see much that’s changing with each upgrade of Staffing and Scheduling. When we make...
Regarding training for Staffing and Scheduling, there's nothing available for our site's system...
There’s nothing that we’re aware of that the organization is going to change regarding Staffing and...
Staffing and Scheduling does some things really well. If you have a basic schedule, it works very...
With Staffing and Scheduling, we're constantly trying to tweak reports or get our consultant to try...
There have been times when we've worked really hard to get certain departments live with Staffing...
Staffing and Scheduling doesn’t offer or do everything. It doesn’t do partial shifts. It gives us...
One of our analysts who oversees the symplr platform in the background is creating reports that will...
We continue to have regular meetings to try to figure out how to make the system work. Now that...
symplr is not meeting our needs. In the beginning, they were able to flex, adjust, and build or...
The product was originally made for a lab; it wasn’t made for nursing or for 24/7 companies. We have...
One thing that we absolutely love about symplr is their customer service. They are really up on...
symplr is very innovative for the field that they are in. They are definitely one of the leaders...
One area that symplr can improve is their outcome analytics dashboard. It is a useful dashboard, but...
When we have a problem with symplr, we get good support right away. When I call them, I can press 9...
Staffing and Scheduling's strength is that it's super flexible. Its customization is both positive...
The people who've used Staffing and Scheduling for a long time love it. They love the customized...
The system is pretty straightforward, especially in how well it integrates with the Time and...
Support is where we struggle with symplr more than anything. We've provided a lot of feedback to...
The system is not idiot proof. We struggle to use it. symplr doesn't really provide ongoing...
The system is a little cumbersome. Part of the issue is that we're not on the cloud version yet....
symplr is planning to sunset Staffing and Scheduling. I think symplr bought something, so they...
symplr is relatively inexpensive, and they are providing value and are investing in research and innovation....
Building a schedule in Staffing and Scheduling is not easy. It actually adds burden. That is because...
I work with a lot of symplr’s user groups, so when they have new things, I get to participate. It is...
There are still some things that our nurses want in Staffing and Scheduling, and they are going to...
symplr’s staff is willing to work with us, and that is incredible. With a lot of vendors, we buy the...
Support for Staffing and Scheduling is a little complicated because of the way the application...
symplr's system eases our burden. There are two things that come to mind. One is the rotating...
We continue to add more departments, especially to Staffing and Scheduling. Time and Attendance is...
From my perspective, the integration between Staffing and Scheduling and Time and Attendance could...
We receive good, timely resolutions with symplr. If they are not getting a response to a question,...
To have Staffing and Scheduling be part of our long-term plans, we would need to move to the...
Administrative stuff is inherently complex. Nurse scheduling in particular requires that complexity....
We have a really good rapport with the symplr team. From an escalation standpoint, I can go to the...
symplr is good at being open to negotiations. I do a lot of negotiating with them, but if we need...
Right now, the only way for the application to communicate with our other systems is through flat...
As far as the system goes, I think it meets everything that we need it to. symplr is at the top of...
We were with the company before it was sold to symplr, and with symplr, things have changed....
symplr isn't part of our long-term plans. We are moving to a full-suite ERP. Right now, our systems...
Reporting in the system could be better, especially with the delivered reports. It would help if we...
If the decision were up to me, we would stay on symplr's system because I am familiar with it. As...
I have been debating this over the years, but when we were with the original company, symplr's...
symplr gives us information and reports to help us make decisions around nurse utilization. That is...
We were shocked that certain filters weren't built into the system. That has caused us to struggle.
We have regular meetings with symplr. That is nice. We put in tickets, and then we can talk to...
Sometimes, we feel like our tickets with symplr disappear, and then we have to wait to hear back...
symplr is open to feedback. Their people want to be helpful, and they are.
A schedule was built into this solution when it was owned by SpinFusion, and it doesn't meet our...
It would be nice if we could get in contact with symplr so that we wouldn't have all the alert...
I like the format and the color choices that we can have in this solution. I like the different...
I wish I could do a separate report for the physicians and nurse practitioners individually instead...
There is a lot of training embedded in Staffing and Scheduling, but it is hard to find the...
There is one area where the symplr's system isn't meeting our needs. We use a separate system for...
symplr is one of the best vendors that I work with. The product itself stands out. Our account...
I believe that the solution gives our nurses the flexibility that they desire. The way we are set up...
We negotiated a pretty good rate to move to symplr’s cloud-hosted solution. We were quite excited...
Unfortunately, symplr deprecated a key piece of functionality called schedule balancing without...
I think one challenge for nurses in Staffing and Scheduling is not being able to see others'...
We have had to build a lot of reports on our own in Staffing and Scheduling. We have had to dig into...
We are trying to integrate our outpatient ambulatory world into Staffing and Scheduling, but it is a...
I hear good things about Staffing and Scheduling. symplr is the leader in this area. The solution's...
The current on-premises system that we have for Staffing and Scheduling has given us difficulty with...
symplr’s process for communicating updates and feature changes is vague. Understanding what is new...
We are still new to the system, and adoption has been gradual. Many staff members are hesitant to...
Reporting is one of our biggest struggles with Staffing and Scheduling. We have had to build custom...
Commentary Summary
Comment Type Breakout