Staffing and Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Culture, Value
Staffing and Scheduling has a lot of additional costs when it comes to additional functionality...
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Relationship
symplr really feels like a partner. We can work with them to find ways to better use the system...
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Relationship
symplr's help desk is a first line of resources, but we usually have to escalate almost everything....
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Product
symplr has a lot of opportunities in terms of reporting. Their reporting processes are very...
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Operations, Product, Value
symplr's system doesn't have an easy setup. However, with the way it has its payroll and scheduling...
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Culture, Loyalty
symplr charges a lot for different changes, but we don't get a lot of changes because symplr refuses...
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Relationship
symplr isn't a proactive company, and their customer support people aren't responsive. We send the...
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Product
The system is simple for end users. It is directed with icons. One good thing about the system is...
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Product
We have a tough time with symplr. It is hard to get things done with them. We don't have the ability...
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Product
Sometimes the reports in symplr's system are not the easiest to find. So sometimes I have to run a...
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Relationship
I haven't had to use any support from symplr. We had an account manager from symplr, but we no...
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Loyalty, Product
We created most of the great reports that we use in Staffing and Scheduling ourselves. They are...
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Product
Staffing and Scheduling does have a lot of functionality, like self-scheduling and trades and all of...
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Loyalty, Product
I would rate the product quality lower only because of the product's performance. We are having a...
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Loyalty
symplr could improve the scheduling performance in Staffing and Scheduling. We are working through...
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Loyalty, Product
Our current goal for our organization is to find a vendor with a system that can do both physician...
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Loyalty, Operations, Product
symplr's system is a good tool to use, and we are continuing to implement it in more areas to get...
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Product
The newest technology for symplr's system is web based, and we can't see the big picture for the...
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Product, Value
I like the mobile part of symplr's system, and I try to encourage our staff members to use it. There...
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Relationship, Operations
We are not dissatisfied with the implementation of upgrades. We sometimes struggle with the...
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Product
The uptime is great, but with the grid, we have a lot of slowness, delays, and glitches.
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Culture, Product
symplr creates things that apply to the majority of their clients but not us. When thinking about...
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Loyalty, Product
The system helps us do things like schedule staff at the organizational level, but there is so much...
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Relationship
We don't call the support people a lot for Staffing and Scheduling, but when we do call them, we get...
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Product
Staffing and Scheduling gives us a nice organizational view, but it is hard to get the reporting out...
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Loyalty, Product
We are pleased with symplr's Time and Attendance system, but we struggle with Staffing and...
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Relationship
We are getting support from symplr, but there could be a better turnaround on the resolutions. We...
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Loyalty
We had an upgrade from on-premises solutions to the cloud recently with symplr, and now we are...
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Product, Value
With Staffing and Scheduling, there are some areas where we could take advantage of communication...
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Product
Anytime a schedule has to be made for many people, it is going to be complicated, and that is the...
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Product
My satisfaction with the functionality has to do with an app called Mobile Time Management. One of...
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Operations
With our scheduler, the training was pretty good, but I wouldn't rate it super high. symplr provided...
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Operations, Product
One of the perks of being on symplr Workforce and the web-based version is that we always stay...
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Loyalty, Value
Currently, the symplr system doesn’t give us the intel we need to make smart decisions around nurse...
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Operations
We were on a different version of Staffing and Scheduling before, and when we went live with our...
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Culture, Product
symplr touts the fact that the product is flexible and that users can do self-scheduling and all of...
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Product
The integration for symplr's solution is really one-way, so everybody gets in, but if we make any...
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Relationship
symplr's solution is good, and symplr stands out as a vendor in their support and ability to get us...
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Product
There are still some opportunities for us to maximize how we utilize symplr's system to show us what...
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Product
There are some things we can get out of some analytics tools that symplr's system has, but there are...
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Culture, Relationship
symplr has really partnered with us to try to meet our needs. We have had meetings where they have...
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Product
Everything seemed to go pretty well when we integrated symplr's system with our management system....
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Operations, Product
symplr's system makes it easy enough to build schedules because it has rotating schedules and...
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Relationship
I have some frustrations with symplr's support team. That would be my only area. Even when we do...
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Relationship
The thing I love about symplr is that they are always trying to do what is best for the customer and...
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Operations
Our basic end-user training is very short and is not for a scheduler; it is just for a consumer. I...
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Product
Staffing and Scheduling is just not very intuitive. It is very click heavy. It is just not smart in...
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Operations, Value
There is a learning curve to the Staffing and Scheduling tool being operational in a clinical space...
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Value
We have had multiple significant downtimes and outages in Staffing and Scheduling that have well...
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Operations
symplr doesn’t have any ongoing training. We don't work with anyone at symplr at all. We have hired...
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Product
I'm neither satisfied nor dissatisfied with Staffing and Scheduling because nothing has changed very...
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Product
We have a couple of vacancies and leaves of absence. We have started using another piece of software...
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Loyalty, Value
Staffing and Scheduling is still going to be here in the near future. Management is not getting rid...
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Product
I wouldn't buy Staffing and Scheduling again because it is cumbersome. It is not an easy tool. I...
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Relationship
symplr's support is very frustrating sometimes. We have given the vendor feedback on ways that we...
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Operations, Product
Some of our problems might be less a result of system limitations and more that they are a result of...
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Loyalty, Operations
We are just in the process of implementing the mobile staffing solution. We have mobile time...
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Relationship
symplr should make sure their service success managers are following up with the team and making...
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Loyalty, Product
As technology has continued to evolve and AI has been leveraged, symplr has had opportunities for a...
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Relationship, Product
Whenever we have an issue with Staffing and Scheduling's integration with our IT system, I know...
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Product
Staffing and Scheduling's functions are great, and the system is an automated tool. It allows us to...
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Product
I approve timecards in Staffing and Scheduling, and that experience has been good. I don't deal with...
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Relationship, Operations
We don't have to work with someone employed by symplr to make changes to the tool or drive outcomes....
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Loyalty, Operations
Our admin who uses symplr's system is not very successful at training other people to do what they...
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Loyalty, Product
symplr's system is working fine. There are advantages in the fact that it is built for healthcare,...
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Culture, Relationship, Value
symplr won't promise something if they can't do it, so they are pretty good at keeping their...
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Operations, Value
We don't have ongoing training with symplr because they charge for that, but we also don’t need it....
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Relationship
symplr has long wait times, and it feels like they only have one or two people covering the whole...
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Loyalty, Product
There is a tiny gap in terms of self-scheduling on the mobile app. The issue is when nurses are...
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Relationship, Operations
We have a great salesperson from symplr who is proactive, but they don’t tell us about the latest...
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Culture, Relationship
One way symplr could improve is that they used to have a product-type engagement call every month or...
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Value
Over the years, the vendor has been bought by many different companies, and now the vendor is...
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Relationship
For the most part, our overall experience has been very positive. If the analysts have an issue they...
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Loyalty, Relationship, Value
I really like symplr as a vendor, and I feel like Staffing and Scheduling is good value. The vendor...
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Loyalty, Product
One complaint we get about Staffing and Scheduling is that the scheduling configuration is complex...
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Loyalty, Product
There are some difficulties with Staffing and Scheduling because the product is just not as mature...
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Product
We used to be able to see all of our staff, whether they were an RN, a PCP, or something else, all...
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Product
Staffing and Scheduling is very intuitive. It is super easy to use. There is more visibility with...
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Relationship, Product
There is some functionality that we haven't quite been able to get going yet on the staffing and...
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Product
From an end-user perspective, the app is probably the greatest strength of Staffing and Scheduling....
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Loyalty
We may not choose to use this solution again if given the choice. We would have to look at what else...
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Loyalty, Product
This solution is an application that we will continue to use even though we have to use a few...
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Product
I like that this solution is flexible and customizable. If someone has a central staffing model, the...
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Product
A variety of departments are using another solution that has a lot of on-the-fly flexibility that...
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Product
Staffing and Scheduling asks employees to do a lot more than they should. Users can opt in to...
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Product
My wish list for Staffing and Scheduling includes RFID. We would like sensors that we could use to...
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Operations, Product
Staffing and Scheduling is an accurate system, but we don't know how to use it. Staffing and...
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Product
Staffing and Scheduling works. Once users get their filters all set up in the system, they can...
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Product, Value
Staffing and Scheduling requires significant filters and exports. The system isn't clean. There are...
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Operations
It is hard for staff members to request changes in Staffing and Scheduling. The system's learning...
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Loyalty
I think my satisfaction will be at the top of the scale 12 months from now because I will have...
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Culture, Value
If a peer or friend were considering purchasing Staffing and Scheduling, I would make sure that they...
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Product
Staffing and Scheduling needs to become a little more user friendly for basic functions, like set...
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Product
symplr does fairly well with the integration of this solution.
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Product
My biggest pet peeve about Staffing and Scheduling is that we open our schedule based on seniority,...
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Loyalty, Product
We have used the system for a long time, and our staff members seem to understand it pretty easily....
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Product, Value
Our staff members have found Staffing and Scheduling to be very easy to use and simple to...
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Culture, Relationship
symplr doesn't promise things that they don't give.
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Relationship, Product
We have other symplr products, and I feel like those all work together very well. They make things...
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Product
We have had some glitches with the system. The vendor's next upgrade is supposed to fix those...
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Relationship
symplr is proactive. I have several emails sitting in my inbox right now for when people want to...
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Operations
It has been difficult for us to get specific knowledge for people's ongoing training. It is costly...
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Loyalty
Overall, the symplr product is really good. We are starting to engage with some other companies...
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Loyalty
I predict my satisfaction will decrease in the next year because my leadership is pushing us toward...
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Operations, Product
Any product we look at is going to have minor gaps, and that is all based on usage. Scheduling is...
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Product
We are also running symplr’s mobile app, and our users are thrilled because they can do...
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Loyalty
We have been with symplr for a long time. For various organizational reasons, we haven't moved...
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Loyalty, Product
The Staffing and Scheduling user interface is too clunky. It takes too many clicks to drill down to...
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Product
Self-scheduling in Staffing and Scheduling seems to work for the most part as long as the thing...
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Relationship
The processes for scheduling with Staffing and Scheduling are complex. symplr’s customer support is...
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Product
There are things we like about Staffing and Scheduling. There are a lot of great reports in the...
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Product, Value
With Staffing and Scheduling, we spend a lot of time with our nurses because obviously from a...
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