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Staffing and Scheduling Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

We don’t see much that’s changing with each upgrade of Staffing and Scheduling. When we make...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Regarding training for Staffing and Scheduling, there's nothing available for our site's system...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

There’s nothing that we’re aware of that the organization is going to change regarding Staffing and...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Staffing and Scheduling does some things really well. If you have a basic schedule, it works very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

With Staffing and Scheduling, we're constantly trying to tweak reports or get our consultant to try...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

There have been times when we've worked really hard to get certain departments live with Staffing...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Staffing and Scheduling doesn’t offer or do everything. It doesn’t do partial shifts. It gives us...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

One of our analysts who oversees the symplr platform in the background is creating reports that will...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We continue to have regular meetings to try to figure out how to make the system work. Now that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

symplr is not meeting our needs. In the beginning, they were able to flex, adjust, and build or...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

 or  to see details.

Director

The product was originally made for a lab; it wasn’t made for nursing or for 24/7 companies. We have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

One thing that we absolutely love about symplr is their customer service. They are really up on...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

symplr is very innovative for the field that they are in. They are definitely one of the leaders...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

One area that symplr can improve is their outcome analytics dashboard. It is a useful dashboard, but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

When we have a problem with symplr, we get good support right away. When I call them, I can press 9...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Staffing and Scheduling's strength is that it's super flexible. Its customization is both positive...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

The people who've used Staffing and Scheduling for a long time love it. They love the customized...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The system is pretty straightforward, especially in how well it integrates with the Time and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Support is where we struggle with symplr more than anything. We've provided a lot of feedback to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The system is not idiot proof. We struggle to use it. symplr doesn't really provide ongoing...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The system is a little cumbersome. Part of the issue is that we're not on the cloud version yet....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

symplr is planning to sunset Staffing and Scheduling. I think symplr bought something, so they...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

symplr is relatively inexpensive, and they are providing value and are investing in research and innovation....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Building a schedule in Staffing and Scheduling is not easy. It actually adds burden. That is because...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

I work with a lot of symplr’s user groups, so when they have new things, I get to participate. It is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There are still some things that our nurses want in Staffing and Scheduling, and they are going to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

symplr’s staff is willing to work with us, and that is incredible. With a lot of vendors, we buy the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Support for Staffing and Scheduling is a little complicated because of the way the application...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

symplr's system eases our burden. There are two things that come to mind. One is the rotating...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We continue to add more departments, especially to Staffing and Scheduling. Time and Attendance is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

From my perspective, the integration between Staffing and Scheduling and Time and Attendance could...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We receive good, timely resolutions with symplr. If they are not getting a response to a question,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

To have Staffing and Scheduling be part of our long-term plans, we would need to move to the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Administrative stuff is inherently complex. Nurse scheduling in particular requires that complexity....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We have a really good rapport with the symplr team. From an escalation standpoint, I can go to the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

symplr is good at being open to negotiations. I do a lot of negotiating with them, but if we need...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Right now, the only way for the application to communicate with our other systems is through flat...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

As far as the system goes, I think it meets everything that we need it to. symplr is at the top of...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Analyst/Coordinator

We were with the company before it was sold to symplr, and with symplr, things have changed....

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Analyst/Coordinator

symplr isn't part of our long-term plans. We are moving to a full-suite ERP. Right now, our systems...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Reporting in the system could be better, especially with the delivered reports. It would help if we...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

If the decision were up to me, we would stay on symplr's system because I am familiar with it. As...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Analyst/Coordinator

I have been debating this over the years, but when we were with the original company, symplr's...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

symplr gives us information and reports to help us make decisions around nurse utilization. That is...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We were shocked that certain filters weren't built into the system. That has caused us to struggle.

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Manager

We have regular meetings with symplr. That is nice. We put in tickets, and then we can talk to...

Comment Tone Positive
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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Manager

Sometimes, we feel like our tickets with symplr disappear, and then we have to wait to hear back...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

symplr is open to feedback. Their people want to be helpful, and they are.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

A schedule was built into this solution when it was owned by SpinFusion, and it doesn't meet our...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

It would be nice if we could get in contact with symplr so that we wouldn't have all the alert...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I like the format and the color choices that we can have in this solution. I like the different...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I wish I could do a separate report for the physicians and nurse practitioners individually instead...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

There is a lot of training embedded in Staffing and Scheduling, but it is hard to find the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

There is one area where the symplr's system isn't meeting our needs. We use a separate system for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

symplr is one of the best vendors that I work with. The product itself stands out. Our account...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I believe that the solution gives our nurses the flexibility that they desire. The way we are set up...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

We negotiated a pretty good rate to move to symplr’s cloud-hosted solution. We were quite excited...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

Unfortunately, symplr deprecated a key piece of functionality called schedule balancing without...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I think one challenge for nurses in Staffing and Scheduling is not being able to see others'...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have had to build a lot of reports on our own in Staffing and Scheduling. We have had to dig into...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We are trying to integrate our outpatient ambulatory world into Staffing and Scheduling, but it is a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I hear good things about Staffing and Scheduling. symplr is the leader in this area. The solution's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The current on-premises system that we have for Staffing and Scheduling has given us difficulty with...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

symplr’s process for communicating updates and feature changes is vague. Understanding what is new...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We are still new to the system, and adoption has been gradual. Many staff members are hesitant to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Reporting is one of our biggest struggles with Staffing and Scheduling. We have had to build custom...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

 or  to see details.

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