Staffing and Scheduling Commentary
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product

My biggest pet peeve about Staffing and Scheduling is that we open our schedule based on seniority,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have used the system for a long time, and our staff members seem to understand it pretty easily....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Our staff members have found Staffing and Scheduling to be very easy to use and simple to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

symplr doesn't promise things that they don't give.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have other symplr products, and I feel like those all work together very well. They make things...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had some glitches with the system. The vendor's next upgrade is supposed to fix those...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

symplr is proactive. I have several emails sitting in my inbox right now for when people want to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

It has been difficult for us to get specific knowledge for people's ongoing training. It is costly...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Overall, the symplr product is really good. We are starting to engage with some other companies...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I predict my satisfaction will decrease in the next year because my leadership is pushing us toward...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Any product we look at is going to have minor gaps, and that is all based on usage. Scheduling is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are also running symplr’s mobile app, and our users are thrilled because they can do...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We have been with symplr for a long time. For various organizational reasons, we haven't moved...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The Staffing and Scheduling user interface is too clunky. It takes too many clicks to drill down to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Self-scheduling in Staffing and Scheduling seems to work for the most part as long as the thing...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The processes for scheduling with Staffing and Scheduling are complex. symplr’s customer support is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are things we like about Staffing and Scheduling. There are a lot of great reports in the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With Staffing and Scheduling, we spend a lot of time with our nurses because obviously from a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are going to move away from Staffing and Scheduling. The system is antiquated, and we don't like...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I don't want anything to do with symplr's products. They are awful. symplr nickel-and-dimes us and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Staffing and Scheduling is an antiquated product in today's market. I don't even touch it because it...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Staffing and Scheduling isn't user friendly at all, and it isn't easy on the eye. It doesn't use...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

In the last few years that we have been on the system, we have really seen a decline in symplr's...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

We are retiring some of symplr's applications, so we have had to ask a few questions about our...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that Staffing and Scheduling is healthcare specific. We can configure it for different use...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

symplr's mobile app needs a lot of help. I think that some of the vendor's staffing concepts need to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship, Product

symplr doesn't invest in bug corrections. One of our goals is to make sure that we have a system...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Our managers and staff really like the system. Being able to self-schedule is nice. A lot of our...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would tell anyone considering Staffing and Scheduling about the mobile app and the ease of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

A couple of the latest enhancements symplr has made have been beneficial for the person creating the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are some access issues with Staffing and Scheduling. For example, sometimes we have an...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I were to choose, I would not buy the symplr solution again. It was built originally as a lab...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The builders at symplr, or whoever makes the decisions for changes, do so without talking to the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations, Product

symplr tends to talk about the ease of use of their product and that it can do certain things that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I know a lot of companies have difficulty trying to work with our single sign-on platforms, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

symplr did deliver a phone app, but it is not as robust as it could be. I love their app, but I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

symplr has analysts and other people that deal directly with the company. We go through an analyst,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

symplr's system is not a product for healthcare. It is not a product that is nursing friendly, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

symplr does well with creating reports through their analysts. We don't have the reporting...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We have casually looked at other products, and other vendors don't necessarily charge for things...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

API Healthcare has been bought by several different vendors in the last few years, so there have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Staffing and Scheduling is built to meet the needs of our organization. We get a correct schedule so...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We need to look at staffing daily, and if we want to see the staffing for a specific day, the system...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Even when we wanted to put in a fixed schedule for people, symplr wanted to charge us.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have to jump through hoops with the broadcasting feature. It is crazy as ever to broadcast shifts...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

symplr says they can freeze the schedule so that only the centralized staffing office can make...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

I would go back to our last system. symplr sells the sky and then can't deliver. When new employees...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The product's ease of use is very good, but there are some things that we would like to see in the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Sometimes Staffing and Scheduling is not as intuitive as we would like it to be, and sometimes there...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I told my customer success manager that I had been trying to get something important done for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The product functions as expected most of the time. Usually, when we call the support team, it is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We have had different executive leaders come through the system who have worked with products other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

symplr does a really good job in terms of cost. We do have some questions, and if symplr could...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We do have an older version of the system, and the vendor has been up front with us saying that as...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

symplr's system communicates and touches well with other products. I haven't seen any issues with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

symplr’s product takes some getting used to, and it isn't intuitive in terms of some of the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Staffing and Scheduling does not work in any browser because of what it does. symplr got rid of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

symplr makes changes to Staffing and Scheduling every now and then, but overall, the program is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The biggest strength of the system is that it isn't an Excel spreadsheet sitting on some manager's...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Staffing and Scheduling is a glorified spreadsheet, but we can see every department, and the staff...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

We have run into some frustrations with symplr's customer service when it comes to the vendor's...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I am somewhat comfortable with the system. It definitely has a bit of a learning curve, but overall,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Staffing and Scheduling is pretty easy to support. The vendor has a lot of tools, and the product...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some of the SQL Server Express that the vendor uses is a little outdated. The biggest complaints I...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We can use the system the way we need to use it. I like the customizability and that I can cater to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

symplr’s mobile app could be improved. Mobile flexibility is what everybody wants. One of the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are swapping out every other back-end application except pretty much for symplr's, so we must...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There is one small thing I get a lot of questions or complaints about. I wish the Open Schedule...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Many times, when we have moved to an upgraded version of the system, there has been functionality in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A long time ago, we would have calls with our client support director or manager from symplr. We...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Not all of our departments are using the system. We have census numbers that come from our EHR and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Staffing and Scheduling is definitely part of our long-term plans and vision of what we want to use...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Staffing and Scheduling is a very stable system. The vendor's support process is relatively good,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I have worked with symplr for a long time. I have seen them at their best, and I have seen areas...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF