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Time and Attendance (formerly API Healthcare) Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Time and Attendance is a good system. symplr works with us, and they give us what we need. They...
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Manager
I would buy the system again because of how familiar we are with it. There is some functionality I...
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Manager
When the product was under API Healthcare, they didn't nickel-and-dime us. When the product was...
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Manager
The vendor doesn't really offer any training; they just give customers the system. Looking back at...
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Manager
The previous version was a lot more user friendly, and the reporting was 10 times better. The system...
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Manager
Whenever we request an enhancement, the vendor tells us they are working on it, but it takes years...
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Manager
When we need to go into the system to view an employee's timecard, we have to go through five...
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Manager
The vendor told us when they knew the reporting had gotten worse. No matter how many times we...
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Manager
I would tell others looking at the system that they are going to get some of the tools they need....
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Manager
Most of our employees are occasional users of the product, and I get a lot of feedback that the...
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Manager
The system's user interface is looking really old, but it is processing time cards and recording...
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Manager
We had an issue for a long time with a specific part of the system, but symplr eventually found a...
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Manager
We did an upgrade and implemented a new module to the system, and that has gone well.
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Manager
We have been very happy with symplr Time and Attendance, and we haven't had any problems. symplr has...
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Director
API Healthcare's product has been purchased by a few companies. The vendor used to be good at...
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Director
Most of our upgrades are planned. Vendors come in and make sure they get done. symplr lets us go for...
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Nurse
API's training is sort of nonexistent. There isn't any training that API offers that is...
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Nurse
There is a person who is assigned to us and our region, but that person doesn't really know the...
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Nurse
We have to reach out to the vendor every time we need something. They reach out to us about...
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Nurse
API Healthcare always takes into consideration the entire organization and what is going on at the...
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Nurse
I really like the fact that API Healthcare is specifically focused on healthcare. They really...
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Nurse
Since the vendor’s conversion to symplr, they have avoided charging us for every little thing. When...
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Analyst/Coordinator
I like the time clocks in the system. The time clocks wish our employees a happy birthday when it is...
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Manager
I talk with the vendor quite often, and their support is really great.
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Manager
Time and Attendance has been a good system. I like the fact that it pairs with Staffing and...
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Manager
The solution has report limitations. The same reports have been available. We have been using...
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Manager
What keeps me awake at night are the time clock devices. There are some struggles we are working...
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Manager
In general, API avoids charging us for every little thing. Things are covered by our maintenance...
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Director
We are trying to get away from the physical badge readers, but we can't in some areas. Our nurses...
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Director
We want the vendor to be more proactive, and they are trying to move forward. The current...
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Analyst/Coordinator
API Healthcare has always been very good to work with. They are always available to us when we need...
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Analyst/Coordinator
Time and Attendance is easy for end users to use. Users can get set up and change to other...
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Analyst/Coordinator
The support we get from API Healthcare is what we use as a bar to measure other software vendors we...
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Analyst/Coordinator
Our employees are very familiar with API Healthcare's product. Because of COVID-19, we have people...
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Analyst/Coordinator
We will know more about how well API Healthcare does integrations once we see how a new product we...
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Analyst/Coordinator
I have always liked API Healthcare. I am the person who primarily deals with the vendor's support...
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Analyst/Coordinator
API Healthcare will charge for things. I won't say they don't give us anything for free, but if the...
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Analyst/Coordinator
We have an ongoing audit, and API Healthcare's software complies with our pay policy. Proving to the...
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Analyst/Coordinator
The employees themselves submit the requests for their vacation days. They all use the portal to log...
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Analyst/Coordinator
We like the application and its functionality. We have had it for many years and have found that API...
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Analyst/Coordinator
We haven’t needed to upgrade with the time and attendance software the way that we have needed to...
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Analyst/Coordinator
We have a process and a team of very aggressive testers for our application, and we find that we are...
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Analyst/Coordinator
We haven’t had a lot of issues with the time and attendance software. If we do have an issue, we can...
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Analyst/Coordinator
I have never had any issues with API Healthcare. They have always been great to work with. Their...
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Analyst/Coordinator
API Healthcare has been going through a lot of transitions lately, and it would be nice for those to...
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Analyst/Coordinator
The vendor has upgrades coming out every quarter, so they are constantly enhancing the product. If...
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Manager
The support people are pretty responsive. During COVID-19, we had a problem, and API Healthcare...
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Manager
The executives are always on the phone when I am on the call, but I don't have much interaction with...
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Manager
One opportunity for improvement is probably around API Healthcare's knowledge base on their website....
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Manager
We have several systems from API Healthcare and have been using them for a long time. We have a...
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Manager
I like the ease of use and flexibility of the system in terms of the staff members logging their...
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Manager
The solution is pretty user friendly, and it syncs well with the payroll.
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Manager
We like that the system is easily configurable. We aren't reliant on the vendor to make changes to...
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Manager
It makes a significant difference when we have the Time and Attendance tool and the Staffing and...
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Director
We have been really happy with the application and the service that API Healthcare provides. The...
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Director
The ease of use is good, but I don't think things are as good as they could be. That is probably...
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Director
There isn't a lot that API Healthcare needs to change to be proactive. They have provided...
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Director
I would tell others that with this system, users can write just about any rule that they want to...
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Analyst/Coordinator
If API Healthcare moved staffing and scheduling, human resources and payroll, and time and...
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Analyst/Coordinator
We transitioned from having a paper process for time and attendance to using API Healthcare's...
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Manager
API Healthcare does a good job of keeping promises. The former owners of this system struggled to...
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Manager
To improve the product's quality, API Healthcare could do more internal quality testing of the...
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Manager
I would recommend the system to others. No system can do everything that an organization wants, so I...
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Manager
We are very happy with the solution. It is working for us. We do a lot of sharing of staff across...
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Manager
The biggest benefit of the system is that our staff members have the ability to see everything that...
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Director
When we get some of our projects finished, I am going to look at other vendors with time and...
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Director
API Healthcare struggles when any little thing in the software requires a full upgrade. That is a...
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Director
I don’t love the tool, but it does its job, and it is the only product that handles our complexity....
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Manager
I like the system and the time cards. I wish that we could customize the time card report more...
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Analyst/Coordinator
The most frustrating thing has been hardware that API Healthcare has provided to us. They got us...
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Analyst/Coordinator
API Healthcare is not keeping their promises, and I think that is due to growing pains that they are...
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Analyst/Coordinator
When we need a consultant to come out, we don’t generally get charged for that. For anything...
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Analyst/Coordinator
We have really good contact with API Healthcare. We actually get in contact with them a lot. They...
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Manager
API Healthcare is careful with what they promise. I don’t think they make a promise that they can’t...
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Manager
API Healthcare frequently sends out emails with information that we need. They walked me through...
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Director
The product is easy for the employees to use. The system is very self-explanatory, and we can do the...
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Director
I would like to see an exempt employee working in a nonexempt employee position. That needs to have...
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Analyst/Coordinator
When it comes to ease of use, there is always room for improvement. There are always little quirks,...
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Manager
Before COVID-19, I would have said that this system was meeting our needs and that our corporate...
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Manager
API Healthcare sent an email with a link to their website with all of these ideas that they had...
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Manager
Something that confuses the staff a little bit is the system's time clocking. The predictive badging...
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Manager
If we could just increase the functionality of the mobile app, that would be great because everybody...
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Manager
For the mobile app, we don’t see as many enhancements as we would like. We haven’t gotten a lot of...
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Analyst/Coordinator
The last upgrade we had changed the look of the personal calendar that the staff can see. There is...
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Analyst/Coordinator
I can’t think of anything that would make the system any easier. It is a pretty user-friendly...
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Manager
We did reach out to API Healthcare during the COVID-19 crisis about some best practices. They did...
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Manager
Generally, we are pretty happy with API Healthcare. There have been some concerns as the ownership...
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Manager
It seems that API Healthcare is their own company after many acquisitions. Things are kind of back...
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Manager
API Healthcare is very knowledgeable about their product. We have had great luck with their...
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Manager
API Healthcare doesn’t have open APIs. Their code is very proprietary. So anything that we want done...
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Manager
We almost have to be engineers to figure out how to set up and troubleshoot things.
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Manager
I still struggle with Time and Attendance. We have to be careful of what we put in in case something...
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Manager
With all of these small applications that are available online now, oftentimes for free or for...
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Manager
With COVID-19, the vendor has put some resources out there, but we have pretty much done our own...
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Manager
I hesitate to say that the vendor avoids charging for every little thing. During the early years of...
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Manager
The product has progressively gotten better with symplr. They provide a customer relationship...
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Manager
I don't know how much we are paying for the support. But for what we are getting and the services...
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Manager
I get a lot of phone calls because I do the troubleshooting for Time and Attendance at our facility....
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Manager
API Healthcare does a pretty good job with training.
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