Time and Attendance (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
symplr's system is easy to manage and support. symplr's system just runs and runs. We could be years...
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ROI / Cost (care and feeding)
We pay our maintenance fees for symplr, and when we did the major upgrades, we had to pay since the...
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Interfacing and Integration
symplr has integrated things well even when we have changed systems. I have not seen any interface issues....
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Functionality and Upgrades
The product is relatively easy, but we have to play around with and learn some nuances over time,...
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Other Observations & Comments
There are still opportunities for more partnerships with symplr to continue enhancing what our...
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ROI / Cost (care and feeding)
We don’t get nickel-and-dimed by symplr, but they charge us for building any new piece onto the...
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Other Observations & Comments
symplr delivers new technology, but for some reason, our organization never wants to use any of it....
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Sales and Contracting
Our technical team has a routine call with the vendor. But the person on the call is only an expert...
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ROI / Cost (care and feeding)
symplr nickel-and-dimes us. Even while testing this most recent upgrade, the vendor told us there...
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Functionality and Upgrades
After an upgrade, we had to send the vendor a list of things in their release notes that did not...
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Interfacing and Integration
Anytime we need to exchange information between Time and Attendance and other solutions, we have to...
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Functionality and Upgrades
We have had some issues with the stability and usability of Time and Attendance. The system has some...
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Functionality and Upgrades
I would give symplr some credit for their business analytics tool. It allows superusers to really...
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Interfacing and Integration
Our symplr pieces do not talk to each other. They did when they were just owned by API Healthcare...
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Service and Support
I like the support we get from symplr. We have recurring meetings with them, and they are always...
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Functionality and Upgrades
symplr's solution has a lot of functionality when we have a new payroll rule that the HR department...
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Implementation and Training
symplr is constantly offering training. They always tell us if we ever need training or want to take...
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Functionality and Upgrades
It is complicated for units with diverse schedules to use the system. That process requires a lot of...
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Service and Support
When it comes to proactive web support, I want to have a little more personal guidance from symplr...
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Service and Support
I often get emails saying that symplr is going to make a minor change in the system that is going to...
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Relationship
symplr could be more proactive by talking to us about ways to better use their product. That would...
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Functionality and Upgrades
The analytics part of the system doesn't do what we need it to do. Additionally, the system's...
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Relationship
The vendor has helped us with some things that they probably could have charged us for. They charge...
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Service and Support
The vendor's support is slow. It can take days for symplr's support people to reply to us, and...
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Functionality and Upgrades
We like that we can use our phones to clock in, check timecards, look at PTO, and do things like...
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Relationship
symplr is always incredibly supportive whenever we have any issues. symplr was really good during...
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ROI / Cost (care and feeding)
The solution is working very well for us. We are expanding our usage, and that is driven by the...
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Functionality and Upgrades
The reports within the symplr solution are good, but it would be nice if we could run ad hoc reports...
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Technology
We definitely have issues with the fact that we don't have all of the functionality that we need as...
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Implementation and Training
We haven't seen anything new come out for any training other than what the vendor has always...
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Functionality and Upgrades
The system is excellent. We have been on it for a long time and haven’t changed yet. symplr is...
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Functionality and Upgrades
We have done many upgrades, and symplr has been receptive. As with any software vendor, symplr takes...
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Relationship
symplr’s customer service is excellent. When we call, the vendor's people are very helpful. They are...
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Functionality and Upgrades
The system allows us to download all the hours once they are totaled and submitted, and then the...
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ROI / Cost (care and feeding)
symplr doesn’t charge for everything. I even had a call with the vendor where we looked at...
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Functionality and Upgrades
I want a better end-user experience. For me to have that, symplr needs to make the system easier. I...
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Relationship
It would be nice if the vendor were more proactive about adding enhancements and fixing things that...
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Functionality and Upgrades
We really don't need education on the system once we know how to use it. There have also been no...
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Interfacing and Integration
I have been hearing from every single implementation partner or advisor that I need to keep an eye...
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Relationship
We have an account executive from symplr who talks to my team every other week, and I have a...
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Functionality and Upgrades
We would like to see symplr use the cloud. It would be nice to be able to have more interactive...
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Service and Support
The support people at symplr don't have all the education that they should. Things that didn't have...
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Other Observations & Comments
The system has been stationary for us. There hasn't been a lot of change.
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Service and Support
symplr is very attentive to any problems that we experience. We submit tickets, and they don't go...
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Functionality and Upgrades
Time and Attendance is really easy to use. I like the way it looks. It is easy for a supervisor or...
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Service and Support
It is really hard to make changes to shift parameters on our own and to know what parameters need to...
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Other Observations & Comments
Our problems are not with symplr but with our hosting company. That is where we have had most of our...
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Functionality and Upgrades
The vendor has a portal where wish list items go, and those things can be added to new releases....
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Service and Support
Any proactive communication from the vendor would be good. Usually, if we see a performance issue on...
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Service and Support
The product does its job. I like that during the special nuances with COVID-19, the vendor was very...
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Relationship
Ever since symplr acquired API Healthcare, the senior leadership has been much more involved,...
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Technology
I would like to see symplr's mobile app offer more functionality for symplr Time and Attendance. The...
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Service and Support
symplr is very proactive. They listen to us. They stay up-to-date with what is going on in the...
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Other Observations & Comments
The gaps in Time and Attendance come down to the fact that symplr doesn’t have enough resources to...
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Implementation and Training
symplr doesn't do a lot of training. They are getting better, and they are doing more eLearning for...
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Service and Support
symplr is usually pretty quick to respond if there are any issues. For example, we had a problem...
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Functionality and Upgrades
When we bought the system, we really wanted to reduce the interfaces. Unfortunately, we still have...
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Functionality and Upgrades
The system does everything the vendor says, but it doesn't do everything we want. We would like to...
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Functionality and Upgrades
The system works pretty smoothly, and we very rarely have problems with it. We are not looking to...
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Implementation and Training
There isn’t any training for the product, but training would absolutely be beneficial.
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Functionality and Upgrades
Supervisors like being able to approve time from the product's mobile app. I like being able to log...
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Functionality and Upgrades
For the most part, we don’t interface a whole lot. The system is fairly good at taking in data...
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Other Observations & Comments
Ease of use is tough to rate because our end users can’t even use a mouse. I think the system is...
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Functionality and Upgrades
The vendor has an ideas portal that allows end users to put forth product suggestions. More often...
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Other Observations & Comments
The vendor does avoid charging for every little thing, but I don’t get quite as many freebies as I...
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Relationship
Our communication with the vendor organization has changed in part due to the turnover that they...
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Service and Support
When it comes to the vendor's support, 9 times out of 10, I get an answer that I am expecting. If...
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Functionality and Upgrades
When COVID-19 hit, the vendor reacted well and put a lot of effort into getting solutions out that...
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Relationship
I would tell others that the vendor does enhance this product with customer requests in mind. Other...
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Implementation and Training
In the past, we did a major upgrade. The system is not cloud based, so we paid to have assistance...
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Implementation and Training
We have had trouble with setting things up quickly in the product. Setting things up can be a...
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Implementation and Training
I am embarrassed that I don't know the system very well. However, that is because it is so...
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Technology
Things that are coming down the line for the product are more specific to another product. There are...
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Implementation and Training
We have been paying for the mobile app for a while now and haven't opened it up to our employees...
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Functionality and Upgrades
We can’t use symplr's Time and Attendance system as well as another symplr product. The reporting is...
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Functionality and Upgrades
The system's technology isn't always as current as we would like it to be, but the vendor is working...
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Relationship
The vendor's executives are very good at being involved. I appreciate that. They go through...
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Future Outlook
We have some upcoming changes. We have kept to the status quo for a few years, but whenever a big...
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Relationship
symplr came out to do optimization visits for their other products and to review how we were using...
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Functionality and Upgrades
The Time and Attendance system is easy to use because there is not much to do in that system....
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Relationship
symplr communicates with us whenever there is a need for upgrades and releases, and we get those...
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ROI / Cost (care and feeding)
The only thing outside of our standard contract that we have been charged for was a large upgrade,...
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Relationship
I have never had any issues with implementations, but it would be nice to have some more informative...
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Implementation and Training
The ease of use is limited because of our staff not having training. It is left up to me to answer...
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Relationship
If we escalate things, the vendor is usually pretty quick to get back to us. If things do need to be...
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Functionality and Upgrades
The solution does what it is supposed to do. I know with the configuration processes, there are a...
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Future Outlook
At one point, we did an RFP to find another vendor, and we selected a different vendor. But our...
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Relationship
symplr keeps their promises, but they don’t always understand what we are asking for. They think...
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Functionality and Upgrades
A lot of Time and Attendance’s functionality is one size fits all, so we can’t customize for the...
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ROI / Cost (care and feeding)
symplr is not keeping up with the industry; I don’t see them work to try to get ahead of others. We...
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Service and Support
When we contracted with symplr, their product worked very differently than what was promised. So...
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Service and Support
I find symplr to be very helpful when we have a question, like when we wonder whether we can get...
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ROI / Cost (care and feeding)
Sometimes symplr’s time frames aren’t what we would like them to be in terms of project management.
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Relationship
One of the leaders of symplr is wonderful. They have been very supportive with respect to workforce...
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Functionality and Upgrades
The product has ways of catching things that might have slid under our radar if we didn't have to...
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Functionality and Upgrades
We would like symplr to allow us to correct benefit pieces from the past. When we are tracking...
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Service and Support
symplr is very customer-service oriented. They definitely see projects through the software they...
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Relationship
symplr really does have a wonderful, tiered customer-service system. I can't say enough good things...
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Technology
One of the biggest outcomes we have encountered is symplr’s mobile app feature. Staff members can...
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Implementation and Training
The vendor could do a better job of making training platforms very accessible by working with us to...
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Functionality and Upgrades
There are potential opportunities for enhancement on the back end of the reporting functionality....
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Functionality and Upgrades
The product works really well. We don’t have any issues with the users’ ability to access the...
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Relationship
The vendor has changed hands a couple of times. The company has gone from GE Healthcare to being...
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Interfacing and Integration
The product integrates with our other ERP platform. The back-and-forth file feeds are good, and we...
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Other Observations & Comments
symplr has a cloud-based version of their product, but the enhancements aren't significant enough to...
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Future Outlook
We are replacing Time and Attendance because it is packaged with another scheduling product from...
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ROI / Cost (care and feeding)
In terms of whether the vendor charges for every little thing, everything integrated into the system...
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Functionality and Upgrades
The vendor's mobile solution is very good. Especially during the COVID-19 pandemic, a lot of people...
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