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Time and Attendance (formerly API Healthcare)
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Tanya Egbert
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KLAS Research Director - Tanya Egbert
 
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User Commentary

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Director

I would really have to look to see what else is on the market before buying symplr's product again....

Sep 2021
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Director

The system interfaces with our scheduling platform, so the integration is high, and that is a huge plus....

Sep 2021
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(0)
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Director

Most of what we need from symplr are probably behind-the-scenes technical things. When a lot of...

Sep 2021
||
(0)
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Director

The system is pretty easy and relatively user friendly. It meets my needs. The layout is clean and...

Sep 2021
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(0)
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Director

I have no idea what the vendor’s support is like. If we have an issue, we just go through an...

Sep 2021
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Director

We have used symplr's system for a long time, so we have a lot of respect for the vendor. Going...

Aug 2021
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Manager

We often are creating new pay codes, but there is no way for us to do that ourselves. We have to...

Aug 2021
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(0)
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Manager

We are waiting to see the new staffing and scheduling platform. As an organization, we are going to...

Aug 2021
||
(0)
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Manager

We are stagnant on the version that we are on. We don't upgrade the system very often. The user...

Aug 2021
||
(0)
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Manager

The upgrade documents are step by step. Our SQL administrator can go through and pretty much do...

Aug 2021
||
(0)
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Analyst/Coordinator

The system is great. Things really changed when they added the app. Now my staff can see their...

Jul 2021
||
(0)
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Analyst/Coordinator

I really like the ease of use of the system. Navigation is easy, and I can get any report I need. If...

Jul 2021
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(0)
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Analyst/Coordinator

When I call into customer service, the staff is very helpful and knowledgeable. They help me right...

Jul 2021
||
(0)
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Manager

API's system is a very outdated solution. I wouldn't recommend it to somebody else. We are actively...

Jul 2021
||
(0)
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Manager

In our experience, a lot of the time, API requires that they build out the changes we need, and then...

Jul 2021
||
(0)
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Manager

API keeps their promises, but the value proposition is much lower than with other vendors.

Jul 2021
||
(0)
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Manager

With API Healthcare, if we want training, they have recurring classes that we would have to pay for,...

Jul 2021
||
(0)
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Manager

symplr does charge. We don’t ask a lot from them, but when we do ask for something, like help with...

Jul 2021
||
(0)
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Manager

We have been pleased. The company was API Healthcare, a small company, but then they got consumed by...

Jul 2021
||
(0)
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Manager

With symplr, we have the system in-house, so things are more on our side with the technology pieces...

Jul 2021
||
(0)
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Manager

symplr has a structure in place for executive involvement, but we have never had to engage the...

Jul 2021
||
(0)
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Manager

When symplr implemented the product, they designed it to meet our needs, and they supported it all...

Jul 2021
||
(0)
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Manager

symplr's system needs to be easy to use and quite functional. Our satisfaction will probably be good...

Jul 2021
||
(0)
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Manager

The system always works. When we went to API Healthcare, we got rid of the telephone, so we could do...

Jun 2021
||
(0)
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Manager

API Healthcare has had the same people there for several years. Those people have had so many...

Jun 2021
||
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Manager

Consistency is pretty important. The configuration that we can do in symplr Time and Attendance is...

Jun 2021
||
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Manager

One of the things that symplr could improve is effective dating. Workplaces are getting to be more...

Jun 2021
||
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Manager

There is some dissent about the application. I don't know whether that is a knock on the application...

Jun 2021
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Director

The system is very easy to use. We can clock in through the computers or the badge readers, which...

Jun 2021
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Director

Our managers are spending too much time fixing time cards in the system because the staff members...

Jun 2021
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(0)
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Director

When we bought the system, symplr made it look like it more than it actually did. symplr Time and...

Jun 2021
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(0)
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Director

I would tell other providers to be wary of symplr Time and Attendance. It is a good product overall...

Jun 2021
||
(0)
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Director

I would like more robust capabilities within the mobile applications for clocking in and managing...

Jun 2021
||
(0)
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Director

symplr does upgrades every year in addition to maintenance. symplr's services seem to be a bit...

Jun 2021
||
(0)
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Director

The vendor does no training; they just hand out a book. They aren't proactive at all.

Jun 2021
||
(0)
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Director

Things with symplr have improved a bit. Their biggest improvement has been that there is an enhanced...

Jun 2021
||
(0)
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Manager

I am happy with the integration between the two symplr products. They didn't have that before.

May 2021
||
(0)
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Manager

The training was awesome; it was very intensive and complete. We get regular updates from symplr.

May 2021
||
(0)
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Manager

We did an update recently that was supposed to fix our issues, but has also been problematic. We...

May 2021
||
(0)
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Manager

The implementation was fairly rough. I wish they had told us what we were actually getting into...

May 2021
||
(0)
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Manager

We do individual training for the supervisors that are new to the system. There are just so many...

May 2021
||
(0)
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Manager

For the most part, there is no nickel-and-diming. There have been occasions when we have had some...

May 2021
||
(0)
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Manager

I don't really deal with the vendor's executives, especially since we don't have user conferences...

May 2021
||
(0)
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Analyst/Coordinator

I would tell others that Time and Attendance is very good. It is very user friendly. Our employees...

May 2021
||
(0)
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Analyst/Coordinator

I can’t say that symplr truly nickel-and-dimes us. It is just their regular maintenance fee, like...

May 2021
||
(0)
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Manager

symplr is helpful whenever we run into situations. We participate in some collaboration meetings as...

May 2021
||
(0)
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Manager

I do not know what symplr’s vision is for Time and Attendance. I do not know whether we have ever...

May 2021
||
(0)
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Manager

When symplr came into the picture, there were a couple of outreaches where we could just dial in and...

May 2021
||
(0)
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Manager

Depending on an organization’s size and what they are looking for, it is possible that Time and...

May 2021
||
(0)
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Analyst/Coordinator

symplr is in growth mode. They are only putting out quarterly updates and fixes. If there is a known...

May 2021
||
(0)
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Analyst/Coordinator

I still can’t open the scheduler screen in Chrome. symplr has not released a version that works in...

May 2021
||
(0)
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Analyst/Coordinator

There are no user groups or oversight with symplr. I would love to see those things moving forward....

May 2021
||
(0)
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VP/Other Executive

symplr Time and Attendance is very good. It performs as sold and is a great tool for labor...

May 2021
||
(0)
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Director

The solution is very user friendly. I am pleased with it. The product runs very well. We haven't had...

May 2021
||
(0)
 Thank you  Helpful

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Director

I am really excited about symplr's acquisition of API Healthcare. We bought the solution when it was...

May 2021
||
(0)
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Director

symplr's CEO is very focused on their clients and making sure that they are happy with the product...

May 2021
||
(0)
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Manager

Time and Attendance is a really reliable system. It is easy for our employees and supervisors to...

May 2021
||
(0)
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Analyst/Coordinator

Time and Attendance is a good system. symplr works with us, and they give us what we need. They...

May 2021
||
(0)
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Manager

I would buy the system again because of how familiar we are with it. There is some functionality I...

Apr 2021
||
(0)
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Manager

When the product was under API Healthcare, they didn't nickel-and-dime us. When the product was...

Apr 2021
||
(0)
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Manager

The vendor doesn't really offer any training; they just give customers the system. Looking back at...

Apr 2021
||
(0)
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Manager

The previous version was a lot more user friendly, and the reporting was 10 times better. The system...

Apr 2021
||
(0)
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Manager

Whenever we request an enhancement, the vendor tells us they are working on it, but it takes years...

Apr 2021
||
(0)
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Manager

When we need to go into the system to view an employee's timecard, we have to go through five...

Apr 2021
||
(0)
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Manager

The vendor told us when they knew the reporting had gotten worse. No matter how many times we...

Apr 2021
||
(0)
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Manager

I would tell others looking at the system that they are going to get some of the tools they need....

Apr 2021
||
(0)
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Manager

Most of our employees are occasional users of the product, and I get a lot of feedback that the...

Apr 2021
||
(0)
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Manager

The system's user interface is looking really old, but it is processing time cards and recording...

Apr 2021
||
(0)
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Manager

We had an issue for a long time with a specific part of the system, but symplr eventually found a...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

We did an upgrade and implemented a new module to the system, and that has gone well.

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

We have been very happy with symplr Time and Attendance, and we haven't had any problems. symplr has...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

API Healthcare's product has been purchased by a few companies. The vendor used to be good at...

Mar 2021
||
(0)
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Director

Most of our upgrades are planned. Vendors come in and make sure they get done. symplr lets us go for...

Mar 2021
||
(0)
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Nurse

API's training is sort of nonexistent. There isn't any training that API offers that is...

Mar 2021
||
(0)
 Thank you  Helpful

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Nurse

There is a person who is assigned to us and our region, but that person doesn't really know the...

Mar 2021
||
(0)
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Nurse

We have to reach out to the vendor every time we need something. They reach out to us about...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

API Healthcare always takes into consideration the entire organization and what is going on at the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I really like the fact that API Healthcare is specifically focused on healthcare. They really...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Since the vendor’s conversion to symplr, they have avoided charging us for every little thing. When...

Mar 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

I like the time clocks in the system. The time clocks wish our employees a happy birthday when it is...

Feb 2021
||
(0)
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Manager

I talk with the vendor quite often, and their support is really great.

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

Time and Attendance has been a good system. I like the fact that it pairs with Staffing and...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

The solution has report limitations. The same reports have been available. We have been using...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

What keeps me awake at night are the time clock devices. There are some struggles we are working...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

In general, API avoids charging us for every little thing. Things are covered by our maintenance...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are trying to get away from the physical badge readers, but we can't in some areas. Our nurses...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We want the vendor to be more proactive, and they are trying to move forward. The current...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare has always been very good to work with. They are always available to us when we need...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Time and Attendance is easy for end users to use. Users can get set up and change to other...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The support we get from API Healthcare is what we use as a bar to measure other software vendors we...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Our employees are very familiar with API Healthcare's product. Because of COVID-19, we have people...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

We will know more about how well API Healthcare does integrations once we see how a new product we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have always liked API Healthcare. I am the person who primarily deals with the vendor's support...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

API Healthcare will charge for things. I won't say they don't give us anything for free, but if the...

Jan 2021
||
(0)
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Analyst/Coordinator

We have an ongoing audit, and API Healthcare's software complies with our pay policy. Proving to the...

Jan 2021
||
(0)
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Analyst/Coordinator

The employees themselves submit the requests for their vacation days. They all use the portal to log...

Jan 2021
||
(0)
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Analyst/Coordinator

We like the application and its functionality. We have had it for many years and have found that API...

Jan 2021
||
(0)
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Analyst/Coordinator

We haven’t needed to upgrade with the time and attendance software the way that we have needed to...

Jan 2021
||
(0)
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Analyst/Coordinator

We have a process and a team of very aggressive testers for our application, and we find that we are...

Jan 2021
||
(0)
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Analyst/Coordinator

We haven’t had a lot of issues with the time and attendance software. If we do have an issue, we can...

Jan 2021
||
(0)
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Analyst/Coordinator

I have never had any issues with API Healthcare. They have always been great to work with. Their...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare has been going through a lot of transitions lately, and it would be nice for those to...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The vendor has upgrades coming out every quarter, so they are constantly enhancing the product. If...

Jan 2021
||
(0)
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Manager

The support people are pretty responsive. During COVID-19, we had a problem, and API Healthcare...

Jan 2021
||
(0)
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Manager

The executives are always on the phone when I am on the call, but I don't have much interaction with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One opportunity for improvement is probably around API Healthcare's knowledge base on their website....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have several systems from API Healthcare and have been using them for a long time. We have a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the ease of use and flexibility of the system in terms of the staff members logging their...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

The solution is pretty user friendly, and it syncs well with the payroll.

Dec 2020
||
(0)
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 or  to see details.

Manager

We like that the system is easily configurable. We aren't reliant on the vendor to make changes to...

Dec 2020
||
(0)
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Manager

It makes a significant difference when we have the Time and Attendance tool and the Staffing and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been really happy with the application and the service that API Healthcare provides. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ease of use is good, but I don't think things are as good as they could be. That is probably...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There isn't a lot that API Healthcare needs to change to be proactive. They have provided...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell others that with this system, users can write just about any rule that they want to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If API Healthcare moved staffing and scheduling, human resources and payroll, and time and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We transitioned from having a paper process for time and attendance to using API Healthcare's...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare does a good job of keeping promises. The former owners of this system struggled to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

To improve the product's quality, API Healthcare could do more internal quality testing of the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend the system to others. No system can do everything that an organization wants, so I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are very happy with the solution. It is working for us. We do a lot of sharing of staff across...

Oct 2020
||
(0)
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 or  to see details.

Manager

The biggest benefit of the system is that our staff members have the ability to see everything that...

Oct 2020
||
(0)
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 or  to see details.

Director

When we get some of our projects finished, I am going to look at other vendors with time and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

API Healthcare struggles when any little thing in the software requires a full upgrade. That is a...

Oct 2020
||
(0)
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 or  to see details.

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