Time and Attendance (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
I have been hearing from every single implementation partner or advisor that I need to keep an eye...
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We have an account executive from symplr who talks to my team every other week, and I have a...
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We would like to see symplr use the cloud. It would be nice to be able to have more interactive...
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The support people at symplr don't have all the education that they should. Things that didn't have...
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The system has been stationary for us. There hasn't been a lot of change.
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symplr is very attentive to any problems that we experience. We submit tickets, and they don't go...
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Time and Attendance is really easy to use. I like the way it looks. It is easy for a supervisor or...
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It is really hard to make changes to shift parameters on our own and to know what parameters need to...
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Our problems are not with symplr but with our hosting company. That is where we have had most of our...
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The vendor has a portal where wish list items go, and those things can be added to new releases....
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Any proactive communication from the vendor would be good. Usually, if we see a performance issue on...
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The product does its job. I like that during the special nuances with COVID-19, the vendor was very...
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Ever since symplr acquired API Healthcare, the senior leadership has been much more involved,...
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I would like to see symplr's mobile app offer more functionality for symplr Time and Attendance. The...
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symplr is very proactive. They listen to us. They stay up-to-date with what is going on in the...
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The gaps in Time and Attendance come down to the fact that symplr doesn’t have enough resources to...
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symplr doesn't do a lot of training. They are getting better, and they are doing more eLearning for...
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symplr is usually pretty quick to respond if there are any issues. For example, we had a problem...
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When we bought the system, we really wanted to reduce the interfaces. Unfortunately, we still have...
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The system does everything the vendor says, but it doesn't do everything we want. We would like to...
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The system works pretty smoothly, and we very rarely have problems with it. We are not looking to...
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There isn’t any training for the product, but training would absolutely be beneficial.
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Supervisors like being able to approve time from the product's mobile app. I like being able to log...
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For the most part, we don’t interface a whole lot. The system is fairly good at taking in data...
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Ease of use is tough to rate because our end users can’t even use a mouse. I think the system is...
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The vendor has an ideas portal that allows end users to put forth product suggestions. More often...
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The vendor does avoid charging for every little thing, but I don’t get quite as many freebies as I...
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Our communication with the vendor organization has changed in part due to the turnover that they...
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When it comes to the vendor's support, 9 times out of 10, I get an answer that I am expecting. If...
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When COVID-19 hit, the vendor reacted well and put a lot of effort into getting solutions out that...
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I would tell others that the vendor does enhance this product with customer requests in mind. Other...
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In the past, we did a major upgrade. The system is not cloud based, so we paid to have assistance...
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We have had trouble with setting things up quickly in the product. Setting things up can be a...
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I am embarrassed that I don't know the system very well. However, that is because it is so...
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Things that are coming down the line for the product are more specific to another product. There are...
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We have been paying for the mobile app for a while now and haven't opened it up to our employees...
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We can’t use symplr's Time and Attendance system as well as another symplr product. The reporting is...
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The system's technology isn't always as current as we would like it to be, but the vendor is working...
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The vendor's executives are very good at being involved. I appreciate that. They go through...
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We have some upcoming changes. We have kept to the status quo for a few years, but whenever a big...
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symplr came out to do optimization visits for their other products and to review how we were using...
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The Time and Attendance system is easy to use because there is not much to do in that system....
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symplr communicates with us whenever there is a need for upgrades and releases, and we get those...
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The only thing outside of our standard contract that we have been charged for was a large upgrade,...
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I have never had any issues with implementations, but it would be nice to have some more informative...
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The ease of use is limited because of our staff not having training. It is left up to me to answer...
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If we escalate things, the vendor is usually pretty quick to get back to us. If things do need to be...
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The solution does what it is supposed to do. I know with the configuration processes, there are a...
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At one point, we did an RFP to find another vendor, and we selected a different vendor. But our...
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symplr keeps their promises, but they don’t always understand what we are asking for. They think...
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A lot of Time and Attendance’s functionality is one size fits all, so we can’t customize for the...
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symplr is not keeping up with the industry; I don’t see them work to try to get ahead of others. We...
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When we contracted with symplr, their product worked very differently than what was promised. So...
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I find symplr to be very helpful when we have a question, like when we wonder whether we can get...
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Sometimes symplr’s time frames aren’t what we would like them to be in terms of project management.
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One of the leaders of symplr is wonderful. They have been very supportive with respect to workforce...
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The product has ways of catching things that might have slid under our radar if we didn't have to...
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We would like symplr to allow us to correct benefit pieces from the past. When we are tracking...
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symplr is very customer-service oriented. They definitely see projects through the software they...
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symplr really does have a wonderful, tiered customer-service system. I can't say enough good things...
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One of the biggest outcomes we have encountered is symplr’s mobile app feature. Staff members can...
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The vendor could do a better job of making training platforms very accessible by working with us to...
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There are potential opportunities for enhancement on the back end of the reporting functionality....
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The product works really well. We don’t have any issues with the users’ ability to access the...
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The vendor has changed hands a couple of times. The company has gone from GE Healthcare to being...
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The product integrates with our other ERP platform. The back-and-forth file feeds are good, and we...
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symplr has a cloud-based version of their product, but the enhancements aren't significant enough to...
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We are replacing Time and Attendance because it is packaged with another scheduling product from...
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In terms of whether the vendor charges for every little thing, everything integrated into the system...
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The vendor's mobile solution is very good. Especially during the COVID-19 pandemic, a lot of people...
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The product is very user friendly for employees. We can use it to see things very clearly.
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symplr's customer service is fantastic. Their response time is great, and I like that they follow up...
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The system's time clocks aren't as technology savvy as they used to be. symplr made a few changes to...
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We would love to have the solution's mobile app, but we can't do that financially because we are...
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The vendor's account executives contact us periodically to touch base with us.
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symplr has helped us a lot with the COVID-19 pandemic this past year, and they have enabled us to...
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Everything looks pretty much the same with our recent upgrade. We didn't have to do any training for...
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I love the system. Some people in my organization might not agree, but I think it is very easy to...
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We have worked with symplr's specialists, engineering team, programming team, and some salespeople....
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I would really have to look to see what else is on the market before buying symplr's product again....
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The system interfaces with our scheduling platform, so the integration is high, and that is a huge plus....
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Most of what we need from symplr are probably behind-the-scenes technical things. When a lot of...
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The system is pretty easy and relatively user friendly. It meets my needs. The layout is clean and...
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I have no idea what the vendor’s support is like. If we have an issue, we just go through an...
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We have used symplr's system for a long time, so we have a lot of respect for the vendor. Going...
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We often are creating new pay codes, but there is no way for us to do that ourselves. We have to...
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We are waiting to see the new staffing and scheduling platform. As an organization, we are going to...
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We are stagnant on the version that we are on. We don't upgrade the system very often. The user...
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The upgrade documents are step by step. Our SQL administrator can go through and pretty much do...
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The system is great. Things really changed when they added the app. Now my staff can see their...
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I really like the ease of use of the system. Navigation is easy, and I can get any report I need. If...
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When I call into customer service, the staff is very helpful and knowledgeable. They help me right...
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API's system is a very outdated solution. I wouldn't recommend it to somebody else. We are actively...
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In our experience, a lot of the time, API requires that they build out the changes we need, and then...
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API keeps their promises, but the value proposition is much lower than with other vendors.
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With API Healthcare, if we want training, they have recurring classes that we would have to pay for,...
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symplr does charge. We don’t ask a lot from them, but when we do ask for something, like help with...
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We have been pleased. The company was API Healthcare, a small company, but then they got consumed by...
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With symplr, we have the system in-house, so things are more on our side with the technology pieces...
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symplr has a structure in place for executive involvement, but we have never had to engage the...
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When symplr implemented the product, they designed it to meet our needs, and they supported it all...
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symplr's system needs to be easy to use and quite functional. Our satisfaction will probably be good...
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The system always works. When we went to API Healthcare, we got rid of the telephone, so we could do...
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API Healthcare has had the same people there for several years. Those people have had so many...
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Consistency is pretty important. The configuration that we can do in symplr Time and Attendance is...
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One of the things that symplr could improve is effective dating. Workplaces are getting to be more...
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There is some dissent about the application. I don't know whether that is a knock on the application...
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