Time and Attendance (formerly API Healthcare)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

I have been hearing from every single implementation partner or advisor that I need to keep an eye...

Jun 2022
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Director

We have an account executive from symplr who talks to my team every other week, and I have a...

Jun 2022
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Manager

We would like to see symplr use the cloud. It would be nice to be able to have more interactive...

Jun 2022
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Manager

The support people at symplr don't have all the education that they should. Things that didn't have...

Jun 2022
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Manager

The system has been stationary for us. There hasn't been a lot of change.

Jun 2022
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Manager

symplr is very attentive to any problems that we experience. We submit tickets, and they don't go...

Jun 2022
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Analyst/Coordinator

Time and Attendance is really easy to use. I like the way it looks. It is easy for a supervisor or...

Jun 2022
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Analyst/Coordinator

It is really hard to make changes to shift parameters on our own and to know what parameters need to...

Jun 2022
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Analyst/Coordinator

Our problems are not with symplr but with our hosting company. That is where we have had most of our...

May 2022
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Analyst/Coordinator

The vendor has a portal where wish list items go, and those things can be added to new releases....

May 2022
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Analyst/Coordinator

Any proactive communication from the vendor would be good. Usually, if we see a performance issue on...

May 2022
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Analyst/Coordinator

The product does its job. I like that during the special nuances with COVID-19, the vendor was very...

May 2022
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Analyst/Coordinator

Ever since symplr acquired API Healthcare, the senior leadership has been much more involved,...

May 2022
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Analyst/Coordinator

I would like to see symplr's mobile app offer more functionality for symplr Time and Attendance. The...

May 2022
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Analyst/Coordinator

symplr is very proactive. They listen to us. They stay up-to-date with what is going on in the...

Mar 2022
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Analyst/Coordinator

The gaps in Time and Attendance come down to the fact that symplr doesn’t have enough resources to...

Mar 2022
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Analyst/Coordinator

symplr doesn't do a lot of training. They are getting better, and they are doing more eLearning for...

Mar 2022
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Analyst/Coordinator

symplr is usually pretty quick to respond if there are any issues. For example, we had a problem...

Mar 2022
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Manager

When we bought the system, we really wanted to reduce the interfaces. Unfortunately, we still have...

Mar 2022
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Manager

The system does everything the vendor says, but it doesn't do everything we want. We would like to...

Feb 2022
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Manager

The system works pretty smoothly, and we very rarely have problems with it. We are not looking to...

Feb 2022
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Analyst/Coordinator

There isn’t any training for the product, but training would absolutely be beneficial.

Feb 2022
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Analyst/Coordinator

Supervisors like being able to approve time from the product's mobile app. I like being able to log...

Feb 2022
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Analyst/Coordinator

For the most part, we don’t interface a whole lot. The system is fairly good at taking in data...

Feb 2022
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Analyst/Coordinator

Ease of use is tough to rate because our end users can’t even use a mouse. I think the system is...

Feb 2022
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Analyst/Coordinator

The vendor has an ideas portal that allows end users to put forth product suggestions. More often...

Feb 2022
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Analyst/Coordinator

The vendor does avoid charging for every little thing, but I don’t get quite as many freebies as I...

Feb 2022
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Analyst/Coordinator

Our communication with the vendor organization has changed in part due to the turnover that they...

Feb 2022
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Analyst/Coordinator

When it comes to the vendor's support, 9 times out of 10, I get an answer that I am expecting. If...

Feb 2022
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Analyst/Coordinator

When COVID-19 hit, the vendor reacted well and put a lot of effort into getting solutions out that...

Feb 2022
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Analyst/Coordinator

I would tell others that the vendor does enhance this product with customer requests in mind. Other...

Feb 2022
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Manager

In the past, we did a major upgrade. The system is not cloud based, so we paid to have assistance...

Feb 2022
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Manager

We have had trouble with setting things up quickly in the product. Setting things up can be a...

Feb 2022
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Manager

I am embarrassed that I don't know the system very well. However, that is because it is so...

Feb 2022
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Manager

Things that are coming down the line for the product are more specific to another product. There are...

Feb 2022
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Manager

We have been paying for the mobile app for a while now and haven't opened it up to our employees...

Feb 2022
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Manager

We can’t use symplr's Time and Attendance system as well as another symplr product. The reporting is...

Feb 2022
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Analyst/Coordinator

The system's technology isn't always as current as we would like it to be, but the vendor is working...

Feb 2022
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Analyst/Coordinator

The vendor's executives are very good at being involved. I appreciate that. They go through...

Feb 2022
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Analyst/Coordinator

We have some upcoming changes. We have kept to the status quo for a few years, but whenever a big...

Feb 2022
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Director

symplr came out to do optimization visits for their other products and to review how we were using...

Feb 2022
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Director

The Time and Attendance system is easy to use because there is not much to do in that system....

Feb 2022
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Director

symplr communicates with us whenever there is a need for upgrades and releases, and we get those...

Feb 2022
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Analyst/Coordinator

The only thing outside of our standard contract that we have been charged for was a large upgrade,...

Feb 2022
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Analyst/Coordinator

I have never had any issues with implementations, but it would be nice to have some more informative...

Feb 2022
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Analyst/Coordinator

The ease of use is limited because of our staff not having training. It is left up to me to answer...

Feb 2022
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Analyst/Coordinator

If we escalate things, the vendor is usually pretty quick to get back to us. If things do need to be...

Feb 2022
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Analyst/Coordinator

The solution does what it is supposed to do. I know with the configuration processes, there are a...

Feb 2022
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VP/Other Executive

At one point, we did an RFP to find another vendor, and we selected a different vendor. But our...

Jan 2022
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VP/Other Executive

symplr keeps their promises, but they don’t always understand what we are asking for. They think...

Jan 2022
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VP/Other Executive

A lot of Time and Attendance’s functionality is one size fits all, so we can’t customize for the...

Jan 2022
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VP/Other Executive

symplr is not keeping up with the industry; I don’t see them work to try to get ahead of others. We...

Jan 2022
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VP/Other Executive

When we contracted with symplr, their product worked very differently than what was promised. So...

Jan 2022
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VP/Other Executive

I find symplr to be very helpful when we have a question, like when we wonder whether we can get...

Jan 2022
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VP/Other Executive

Sometimes symplr’s time frames aren’t what we would like them to be in terms of project management.

Jan 2022
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VP/Other Executive

One of the leaders of symplr is wonderful. They have been very supportive with respect to workforce...

Jan 2022
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Analyst/Coordinator

The product has ways of catching things that might have slid under our radar if we didn't have to...

Jan 2022
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Analyst/Coordinator

We would like symplr to allow us to correct benefit pieces from the past. When we are tracking...

Jan 2022
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Analyst/Coordinator

symplr is very customer-service oriented. They definitely see projects through the software they...

Jan 2022
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Analyst/Coordinator

symplr really does have a wonderful, tiered customer-service system. I can't say enough good things...

Jan 2022
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Analyst/Coordinator

One of the biggest outcomes we have encountered is symplr’s mobile app feature. Staff members can...

Jan 2022
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Director

The vendor could do a better job of making training platforms very accessible by working with us to...

Jan 2022
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Director

There are potential opportunities for enhancement on the back end of the reporting functionality....

Jan 2022
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Director

The product works really well. We don’t have any issues with the users’ ability to access the...

Jan 2022
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Director

The vendor has changed hands a couple of times. The company has gone from GE Healthcare to being...

Jan 2022
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Director

The product integrates with our other ERP platform. The back-and-forth file feeds are good, and we...

Dec 2021
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Director

symplr has a cloud-based version of their product, but the enhancements aren't significant enough to...

Dec 2021
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Director

We are replacing Time and Attendance because it is packaged with another scheduling product from...

Dec 2021
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Director

In terms of whether the vendor charges for every little thing, everything integrated into the system...

Dec 2021
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Director

The vendor's mobile solution is very good. Especially during the COVID-19 pandemic, a lot of people...

Dec 2021
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Manager

The product is very user friendly for employees. We can use it to see things very clearly.

Nov 2021
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Manager

symplr's customer service is fantastic. Their response time is great, and I like that they follow up...

Nov 2021
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Manager

The system's time clocks aren't as technology savvy as they used to be. symplr made a few changes to...

Nov 2021
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Analyst/Coordinator

We would love to have the solution's mobile app, but we can't do that financially because we are...

Nov 2021
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Analyst/Coordinator

The vendor's account executives contact us periodically to touch base with us.

Nov 2021
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Analyst/Coordinator

symplr has helped us a lot with the COVID-19 pandemic this past year, and they have enabled us to...

Nov 2021
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Analyst/Coordinator

Everything looks pretty much the same with our recent upgrade. We didn't have to do any training for...

Nov 2021
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Analyst/Coordinator

I love the system. Some people in my organization might not agree, but I think it is very easy to...

Nov 2021
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Analyst/Coordinator

We have worked with symplr's specialists, engineering team, programming team, and some salespeople....

Nov 2021
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Director

I would really have to look to see what else is on the market before buying symplr's product again....

Sep 2021
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Director

The system interfaces with our scheduling platform, so the integration is high, and that is a huge plus....

Sep 2021
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Director

Most of what we need from symplr are probably behind-the-scenes technical things. When a lot of...

Sep 2021
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Director

The system is pretty easy and relatively user friendly. It meets my needs. The layout is clean and...

Sep 2021
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Director

I have no idea what the vendor’s support is like. If we have an issue, we just go through an...

Sep 2021
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Director

We have used symplr's system for a long time, so we have a lot of respect for the vendor. Going...

Aug 2021
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Manager

We often are creating new pay codes, but there is no way for us to do that ourselves. We have to...

Aug 2021
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Manager

We are waiting to see the new staffing and scheduling platform. As an organization, we are going to...

Aug 2021
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Manager

We are stagnant on the version that we are on. We don't upgrade the system very often. The user...

Aug 2021
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Manager

The upgrade documents are step by step. Our SQL administrator can go through and pretty much do...

Aug 2021
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Analyst/Coordinator

The system is great. Things really changed when they added the app. Now my staff can see their...

Jul 2021
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Analyst/Coordinator

I really like the ease of use of the system. Navigation is easy, and I can get any report I need. If...

Jul 2021
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Analyst/Coordinator

When I call into customer service, the staff is very helpful and knowledgeable. They help me right...

Jul 2021
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Manager

API's system is a very outdated solution. I wouldn't recommend it to somebody else. We are actively...

Jul 2021
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Manager

In our experience, a lot of the time, API requires that they build out the changes we need, and then...

Jul 2021
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Manager

API keeps their promises, but the value proposition is much lower than with other vendors.

Jul 2021
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Manager

With API Healthcare, if we want training, they have recurring classes that we would have to pay for,...

Jul 2021
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Manager

symplr does charge. We don’t ask a lot from them, but when we do ask for something, like help with...

Jul 2021
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Manager

We have been pleased. The company was API Healthcare, a small company, but then they got consumed by...

Jul 2021
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Manager

With symplr, we have the system in-house, so things are more on our side with the technology pieces...

Jul 2021
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Manager

symplr has a structure in place for executive involvement, but we have never had to engage the...

Jul 2021
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Manager

When symplr implemented the product, they designed it to meet our needs, and they supported it all...

Jul 2021
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Manager

symplr's system needs to be easy to use and quite functional. Our satisfaction will probably be good...

Jul 2021
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Manager

The system always works. When we went to API Healthcare, we got rid of the telephone, so we could do...

Jun 2021
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Manager

API Healthcare has had the same people there for several years. Those people have had so many...

Jun 2021
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Manager

Consistency is pretty important. The configuration that we can do in symplr Time and Attendance is...

Jun 2021
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Manager

One of the things that symplr could improve is effective dating. Workplaces are getting to be more...

Jun 2021
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Manager

There is some dissent about the application. I don't know whether that is a knock on the application...

Jun 2021
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