Time and Attendance (formerly API Healthcare)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Functionality and Upgrades

symplr's system is easy to manage and support. symplr's system just runs and runs. We could be years...

Nov 2022
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Manager

ROI / Cost (care and feeding)

We pay our maintenance fees for symplr, and when we did the major upgrades, we had to pay since the...

Nov 2022
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Director

Interfacing and Integration

symplr has integrated things well even when we have changed systems. I have not seen any interface issues....

Nov 2022
||
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Director

Functionality and Upgrades

The product is relatively easy, but we have to play around with and learn some nuances over time,...

Nov 2022
||
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Director

Other Observations & Comments

There are still opportunities for more partnerships with symplr to continue enhancing what our...

Nov 2022
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Director

ROI / Cost (care and feeding)

We don’t get nickel-and-dimed by symplr, but they charge us for building any new piece onto the...

Nov 2022
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Manager

Other Observations & Comments

symplr delivers new technology, but for some reason, our organization never wants to use any of it....

Nov 2022
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Manager

Sales and Contracting

Our technical team has a routine call with the vendor. But the person on the call is only an expert...

Nov 2022
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Manager

ROI / Cost (care and feeding)

symplr nickel-and-dimes us. Even while testing this most recent upgrade, the vendor told us there...

Nov 2022
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Manager

Functionality and Upgrades

After an upgrade, we had to send the vendor a list of things in their release notes that did not...

Nov 2022
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Director

Interfacing and Integration

Anytime we need to exchange information between Time and Attendance and other solutions, we have to...

Nov 2022
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Director

Functionality and Upgrades

We have had some issues with the stability and usability of Time and Attendance. The system has some...

Nov 2022
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Director

Functionality and Upgrades

I would give symplr some credit for their business analytics tool. It allows superusers to really...

Oct 2022
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Director

Interfacing and Integration

Our symplr pieces do not talk to each other. They did when they were just owned by API Healthcare...

Oct 2022
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Manager

Service and Support

I like the support we get from symplr. We have recurring meetings with them, and they are always...

Aug 2022
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Manager

Functionality and Upgrades

symplr's solution has a lot of functionality when we have a new payroll rule that the HR department...

Aug 2022
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Manager

Implementation and Training

symplr is constantly offering training. They always tell us if we ever need training or want to take...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

It is complicated for units with diverse schedules to use the system. That process requires a lot of...

Aug 2022
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Analyst/Coordinator

Service and Support

When it comes to proactive web support, I want to have a little more personal guidance from symplr...

Aug 2022
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Analyst/Coordinator

Service and Support

I often get emails saying that symplr is going to make a minor change in the system that is going to...

Aug 2022
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Analyst/Coordinator

Relationship

symplr could be more proactive by talking to us about ways to better use their product. That would...

Aug 2022
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Manager

Functionality and Upgrades

The analytics part of the system doesn't do what we need it to do. Additionally, the system's...

Jul 2022
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Manager

Relationship

The vendor has helped us with some things that they probably could have charged us for. They charge...

Jul 2022
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Manager

Service and Support

The vendor's support is slow. It can take days for symplr's support people to reply to us, and...

Jul 2022
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Manager

Functionality and Upgrades

We like that we can use our phones to clock in, check timecards, look at PTO, and do things like...

Jul 2022
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Manager

Relationship

symplr is always incredibly supportive whenever we have any issues. symplr was really good during...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The solution is working very well for us. We are expanding our usage, and that is driven by the...

Jul 2022
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Manager

Functionality and Upgrades

The reports within the symplr solution are good, but it would be nice if we could run ad hoc reports...

Jul 2022
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Analyst/Coordinator

Technology

We definitely have issues with the fact that we don't have all of the functionality that we need as...

Jul 2022
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Analyst/Coordinator

Implementation and Training

We haven't seen anything new come out for any training other than what the vendor has always...

Jul 2022
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Manager

Functionality and Upgrades

The system is excellent. We have been on it for a long time and haven’t changed yet. symplr is...

Jul 2022
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Manager

Functionality and Upgrades

We have done many upgrades, and symplr has been receptive. As with any software vendor, symplr takes...

Jul 2022
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Manager

Relationship

symplr’s customer service is excellent. When we call, the vendor's people are very helpful. They are...

Jul 2022
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Manager

Functionality and Upgrades

The system allows us to download all the hours once they are totaled and submitted, and then the...

Jul 2022
||
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Manager

ROI / Cost (care and feeding)

symplr doesn’t charge for everything. I even had a call with the vendor where we looked at...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I want a better end-user experience. For me to have that, symplr needs to make the system easier. I...

Jul 2022
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Director

Relationship

It would be nice if the vendor were more proactive about adding enhancements and fixing things that...

Jun 2022
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Manager

Functionality and Upgrades

We really don't need education on the system once we know how to use it. There have also been no...

Jun 2022
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Director

Interfacing and Integration

I have been hearing from every single implementation partner or advisor that I need to keep an eye...

Jun 2022
||
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Director

Relationship

We have an account executive from symplr who talks to my team every other week, and I have a...

Jun 2022
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Manager

Functionality and Upgrades

We would like to see symplr use the cloud. It would be nice to be able to have more interactive...

Jun 2022
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Manager

Service and Support

The support people at symplr don't have all the education that they should. Things that didn't have...

Jun 2022
||
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Manager

Other Observations & Comments

The system has been stationary for us. There hasn't been a lot of change.

Jun 2022
||
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Manager

Service and Support

symplr is very attentive to any problems that we experience. We submit tickets, and they don't go...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Time and Attendance is really easy to use. I like the way it looks. It is easy for a supervisor or...

Jun 2022
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Analyst/Coordinator

Service and Support

It is really hard to make changes to shift parameters on our own and to know what parameters need to...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

Our problems are not with symplr but with our hosting company. That is where we have had most of our...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The vendor has a portal where wish list items go, and those things can be added to new releases....

May 2022
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Analyst/Coordinator

Service and Support

Any proactive communication from the vendor would be good. Usually, if we see a performance issue on...

May 2022
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Analyst/Coordinator

Service and Support

The product does its job. I like that during the special nuances with COVID-19, the vendor was very...

May 2022
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Analyst/Coordinator

Relationship

Ever since symplr acquired API Healthcare, the senior leadership has been much more involved,...

May 2022
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Analyst/Coordinator

Technology

I would like to see symplr's mobile app offer more functionality for symplr Time and Attendance. The...

May 2022
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Analyst/Coordinator

Service and Support

symplr is very proactive. They listen to us. They stay up-to-date with what is going on in the...

Mar 2022
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Analyst/Coordinator

Other Observations & Comments

The gaps in Time and Attendance come down to the fact that symplr doesn’t have enough resources to...

Mar 2022
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Analyst/Coordinator

Implementation and Training

symplr doesn't do a lot of training. They are getting better, and they are doing more eLearning for...

Mar 2022
||
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Analyst/Coordinator

Service and Support

symplr is usually pretty quick to respond if there are any issues. For example, we had a problem...

Mar 2022
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Manager

Functionality and Upgrades

When we bought the system, we really wanted to reduce the interfaces. Unfortunately, we still have...

Mar 2022
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Manager

Functionality and Upgrades

The system does everything the vendor says, but it doesn't do everything we want. We would like to...

Feb 2022
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Manager

Functionality and Upgrades

The system works pretty smoothly, and we very rarely have problems with it. We are not looking to...

Feb 2022
||
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Analyst/Coordinator

Implementation and Training

There isn’t any training for the product, but training would absolutely be beneficial.

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Supervisors like being able to approve time from the product's mobile app. I like being able to log...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

For the most part, we don’t interface a whole lot. The system is fairly good at taking in data...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

Ease of use is tough to rate because our end users can’t even use a mouse. I think the system is...

Feb 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The vendor has an ideas portal that allows end users to put forth product suggestions. More often...

Feb 2022
||
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Analyst/Coordinator

Other Observations & Comments

The vendor does avoid charging for every little thing, but I don’t get quite as many freebies as I...

Feb 2022
||
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Analyst/Coordinator

Relationship

Our communication with the vendor organization has changed in part due to the turnover that they...

Feb 2022
||
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Analyst/Coordinator

Service and Support

When it comes to the vendor's support, 9 times out of 10, I get an answer that I am expecting. If...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

When COVID-19 hit, the vendor reacted well and put a lot of effort into getting solutions out that...

Feb 2022
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Analyst/Coordinator

Relationship

I would tell others that the vendor does enhance this product with customer requests in mind. Other...

Feb 2022
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Manager

Implementation and Training

In the past, we did a major upgrade. The system is not cloud based, so we paid to have assistance...

Feb 2022
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Manager

Implementation and Training

We have had trouble with setting things up quickly in the product. Setting things up can be a...

Feb 2022
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Manager

Implementation and Training

I am embarrassed that I don't know the system very well. However, that is because it is so...

Feb 2022
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Manager

Technology

Things that are coming down the line for the product are more specific to another product. There are...

Feb 2022
||
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Manager

Implementation and Training

We have been paying for the mobile app for a while now and haven't opened it up to our employees...

Feb 2022
||
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Manager

Functionality and Upgrades

We can’t use symplr's Time and Attendance system as well as another symplr product. The reporting is...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's technology isn't always as current as we would like it to be, but the vendor is working...

Feb 2022
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Analyst/Coordinator

Relationship

The vendor's executives are very good at being involved. I appreciate that. They go through...

Feb 2022
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Analyst/Coordinator

Future Outlook

We have some upcoming changes. We have kept to the status quo for a few years, but whenever a big...

Feb 2022
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Director

Relationship

symplr came out to do optimization visits for their other products and to review how we were using...

Feb 2022
||
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Director

Functionality and Upgrades

The Time and Attendance system is easy to use because there is not much to do in that system....

Feb 2022
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Director

Relationship

symplr communicates with us whenever there is a need for upgrades and releases, and we get those...

Feb 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

The only thing outside of our standard contract that we have been charged for was a large upgrade,...

Feb 2022
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Analyst/Coordinator

Relationship

I have never had any issues with implementations, but it would be nice to have some more informative...

Feb 2022
||
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Analyst/Coordinator

Implementation and Training

The ease of use is limited because of our staff not having training. It is left up to me to answer...

Feb 2022
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Analyst/Coordinator

Relationship

If we escalate things, the vendor is usually pretty quick to get back to us. If things do need to be...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution does what it is supposed to do. I know with the configuration processes, there are a...

Feb 2022
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VP/Other Executive

Future Outlook

At one point, we did an RFP to find another vendor, and we selected a different vendor. But our...

Jan 2022
||
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VP/Other Executive

Relationship

symplr keeps their promises, but they don’t always understand what we are asking for. They think...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

A lot of Time and Attendance’s functionality is one size fits all, so we can’t customize for the...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

symplr is not keeping up with the industry; I don’t see them work to try to get ahead of others. We...

Jan 2022
||
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VP/Other Executive

Service and Support

When we contracted with symplr, their product worked very differently than what was promised. So...

Jan 2022
||
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VP/Other Executive

Service and Support

I find symplr to be very helpful when we have a question, like when we wonder whether we can get...

Jan 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

Sometimes symplr’s time frames aren’t what we would like them to be in terms of project management.

Jan 2022
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VP/Other Executive

Relationship

One of the leaders of symplr is wonderful. They have been very supportive with respect to workforce...

Jan 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product has ways of catching things that might have slid under our radar if we didn't have to...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like symplr to allow us to correct benefit pieces from the past. When we are tracking...

Jan 2022
||
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Analyst/Coordinator

Service and Support

symplr is very customer-service oriented. They definitely see projects through the software they...

Jan 2022
||
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Analyst/Coordinator

Relationship

symplr really does have a wonderful, tiered customer-service system. I can't say enough good things...

Jan 2022
||
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Analyst/Coordinator

Technology

One of the biggest outcomes we have encountered is symplr’s mobile app feature. Staff members can...

Jan 2022
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Director

Implementation and Training

The vendor could do a better job of making training platforms very accessible by working with us to...

Jan 2022
||
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Director

Functionality and Upgrades

There are potential opportunities for enhancement on the back end of the reporting functionality....

Jan 2022
||
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Director

Functionality and Upgrades

The product works really well. We don’t have any issues with the users’ ability to access the...

Jan 2022
||
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Director

Relationship

The vendor has changed hands a couple of times. The company has gone from GE Healthcare to being...

Jan 2022
||
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Director

Interfacing and Integration

The product integrates with our other ERP platform. The back-and-forth file feeds are good, and we...

Dec 2021
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Director

Other Observations & Comments

symplr has a cloud-based version of their product, but the enhancements aren't significant enough to...

Dec 2021
||
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Director

Future Outlook

We are replacing Time and Attendance because it is packaged with another scheduling product from...

Dec 2021
||
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Director

ROI / Cost (care and feeding)

In terms of whether the vendor charges for every little thing, everything integrated into the system...

Dec 2021
||
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Director

Functionality and Upgrades

The vendor's mobile solution is very good. Especially during the COVID-19 pandemic, a lot of people...

Dec 2021
||
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