Cybersecurity Is Critical in Today's Environment
Time and Attendance (formerly API Healthcare)
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Director
I would really have to look to see what else is on the market before buying symplr's product again....
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Director
The system interfaces with our scheduling platform, so the integration is high, and that is a huge plus....
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Director
Most of what we need from symplr are probably behind-the-scenes technical things. When a lot of...
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Director
The system is pretty easy and relatively user friendly. It meets my needs. The layout is clean and...
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Director
I have no idea what the vendor’s support is like. If we have an issue, we just go through an...
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Director
We have used symplr's system for a long time, so we have a lot of respect for the vendor. Going...
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Manager
We often are creating new pay codes, but there is no way for us to do that ourselves. We have to...
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Manager
We are waiting to see the new staffing and scheduling platform. As an organization, we are going to...
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Manager
We are stagnant on the version that we are on. We don't upgrade the system very often. The user...
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Manager
The upgrade documents are step by step. Our SQL administrator can go through and pretty much do...
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Analyst/Coordinator
The system is great. Things really changed when they added the app. Now my staff can see their...
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Analyst/Coordinator
I really like the ease of use of the system. Navigation is easy, and I can get any report I need. If...
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Analyst/Coordinator
When I call into customer service, the staff is very helpful and knowledgeable. They help me right...
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Manager
API's system is a very outdated solution. I wouldn't recommend it to somebody else. We are actively...
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Manager
In our experience, a lot of the time, API requires that they build out the changes we need, and then...
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Manager
API keeps their promises, but the value proposition is much lower than with other vendors.
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Manager
With API Healthcare, if we want training, they have recurring classes that we would have to pay for,...
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Manager
symplr does charge. We don’t ask a lot from them, but when we do ask for something, like help with...
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Manager
We have been pleased. The company was API Healthcare, a small company, but then they got consumed by...
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Manager
With symplr, we have the system in-house, so things are more on our side with the technology pieces...
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Manager
symplr has a structure in place for executive involvement, but we have never had to engage the...
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Manager
When symplr implemented the product, they designed it to meet our needs, and they supported it all...
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Manager
symplr's system needs to be easy to use and quite functional. Our satisfaction will probably be good...
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Manager
The system always works. When we went to API Healthcare, we got rid of the telephone, so we could do...
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Manager
API Healthcare has had the same people there for several years. Those people have had so many...
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Manager
Consistency is pretty important. The configuration that we can do in symplr Time and Attendance is...
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Manager
One of the things that symplr could improve is effective dating. Workplaces are getting to be more...
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Manager
There is some dissent about the application. I don't know whether that is a knock on the application...
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Director
The system is very easy to use. We can clock in through the computers or the badge readers, which...
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Director
Our managers are spending too much time fixing time cards in the system because the staff members...
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Director
When we bought the system, symplr made it look like it more than it actually did. symplr Time and...
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Director
I would tell other providers to be wary of symplr Time and Attendance. It is a good product overall...
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Director
I would like more robust capabilities within the mobile applications for clocking in and managing...
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Director
symplr does upgrades every year in addition to maintenance. symplr's services seem to be a bit...
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Director
The vendor does no training; they just hand out a book. They aren't proactive at all.
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Director
Things with symplr have improved a bit. Their biggest improvement has been that there is an enhanced...
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Manager
I am happy with the integration between the two symplr products. They didn't have that before.
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Manager
The training was awesome; it was very intensive and complete. We get regular updates from symplr.
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Manager
We did an update recently that was supposed to fix our issues, but has also been problematic. We...
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Manager
The implementation was fairly rough. I wish they had told us what we were actually getting into...
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Manager
We do individual training for the supervisors that are new to the system. There are just so many...
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Manager
For the most part, there is no nickel-and-diming. There have been occasions when we have had some...
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Manager
I don't really deal with the vendor's executives, especially since we don't have user conferences...
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Analyst/Coordinator
I would tell others that Time and Attendance is very good. It is very user friendly. Our employees...
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Analyst/Coordinator
I can’t say that symplr truly nickel-and-dimes us. It is just their regular maintenance fee, like...
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Manager
symplr is helpful whenever we run into situations. We participate in some collaboration meetings as...
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Manager
I do not know what symplr’s vision is for Time and Attendance. I do not know whether we have ever...
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Manager
When symplr came into the picture, there were a couple of outreaches where we could just dial in and...
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Manager
Depending on an organization’s size and what they are looking for, it is possible that Time and...
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Analyst/Coordinator
symplr is in growth mode. They are only putting out quarterly updates and fixes. If there is a known...
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Analyst/Coordinator
I still can’t open the scheduler screen in Chrome. symplr has not released a version that works in...
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Analyst/Coordinator
There are no user groups or oversight with symplr. I would love to see those things moving forward....
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VP/Other Executive
symplr Time and Attendance is very good. It performs as sold and is a great tool for labor...
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Director
The solution is very user friendly. I am pleased with it. The product runs very well. We haven't had...
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Director
I am really excited about symplr's acquisition of API Healthcare. We bought the solution when it was...
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Director
symplr's CEO is very focused on their clients and making sure that they are happy with the product...
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Manager
Time and Attendance is a really reliable system. It is easy for our employees and supervisors to...
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Analyst/Coordinator
Time and Attendance is a good system. symplr works with us, and they give us what we need. They...
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Manager
I would buy the system again because of how familiar we are with it. There is some functionality I...
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Manager
When the product was under API Healthcare, they didn't nickel-and-dime us. When the product was...
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Manager
The vendor doesn't really offer any training; they just give customers the system. Looking back at...
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Manager
The previous version was a lot more user friendly, and the reporting was 10 times better. The system...
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Manager
Whenever we request an enhancement, the vendor tells us they are working on it, but it takes years...
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Manager
When we need to go into the system to view an employee's timecard, we have to go through five...
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Manager
The vendor told us when they knew the reporting had gotten worse. No matter how many times we...
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Manager
I would tell others looking at the system that they are going to get some of the tools they need....
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Manager
Most of our employees are occasional users of the product, and I get a lot of feedback that the...
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Manager
The system's user interface is looking really old, but it is processing time cards and recording...
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Manager
We had an issue for a long time with a specific part of the system, but symplr eventually found a...
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Manager
We did an upgrade and implemented a new module to the system, and that has gone well.
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Manager
We have been very happy with symplr Time and Attendance, and we haven't had any problems. symplr has...
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Director
API Healthcare's product has been purchased by a few companies. The vendor used to be good at...
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Director
Most of our upgrades are planned. Vendors come in and make sure they get done. symplr lets us go for...
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Nurse
API's training is sort of nonexistent. There isn't any training that API offers that is...
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Nurse
There is a person who is assigned to us and our region, but that person doesn't really know the...
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Nurse
We have to reach out to the vendor every time we need something. They reach out to us about...
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Nurse
API Healthcare always takes into consideration the entire organization and what is going on at the...
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Nurse
I really like the fact that API Healthcare is specifically focused on healthcare. They really...
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Nurse
Since the vendor’s conversion to symplr, they have avoided charging us for every little thing. When...
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Analyst/Coordinator
I like the time clocks in the system. The time clocks wish our employees a happy birthday when it is...
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Manager
I talk with the vendor quite often, and their support is really great.
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Manager
Time and Attendance has been a good system. I like the fact that it pairs with Staffing and...
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Manager
The solution has report limitations. The same reports have been available. We have been using...
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Manager
What keeps me awake at night are the time clock devices. There are some struggles we are working...
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Manager
In general, API avoids charging us for every little thing. Things are covered by our maintenance...
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Director
We are trying to get away from the physical badge readers, but we can't in some areas. Our nurses...
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Director
We want the vendor to be more proactive, and they are trying to move forward. The current...
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Analyst/Coordinator
API Healthcare has always been very good to work with. They are always available to us when we need...
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Analyst/Coordinator
Time and Attendance is easy for end users to use. Users can get set up and change to other...
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Analyst/Coordinator
The support we get from API Healthcare is what we use as a bar to measure other software vendors we...
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Analyst/Coordinator
Our employees are very familiar with API Healthcare's product. Because of COVID-19, we have people...
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Analyst/Coordinator
We will know more about how well API Healthcare does integrations once we see how a new product we...
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Analyst/Coordinator
I have always liked API Healthcare. I am the person who primarily deals with the vendor's support...
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Analyst/Coordinator
API Healthcare will charge for things. I won't say they don't give us anything for free, but if the...
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Analyst/Coordinator
We have an ongoing audit, and API Healthcare's software complies with our pay policy. Proving to the...
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Analyst/Coordinator
The employees themselves submit the requests for their vacation days. They all use the portal to log...
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Analyst/Coordinator
We like the application and its functionality. We have had it for many years and have found that API...
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Analyst/Coordinator
We haven’t needed to upgrade with the time and attendance software the way that we have needed to...
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Analyst/Coordinator
We have a process and a team of very aggressive testers for our application, and we find that we are...
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Analyst/Coordinator
We haven’t had a lot of issues with the time and attendance software. If we do have an issue, we can...
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Analyst/Coordinator
I have never had any issues with API Healthcare. They have always been great to work with. Their...
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Analyst/Coordinator
API Healthcare has been going through a lot of transitions lately, and it would be nice for those to...
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Analyst/Coordinator
The vendor has upgrades coming out every quarter, so they are constantly enhancing the product. If...
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Manager
The support people are pretty responsive. During COVID-19, we had a problem, and API Healthcare...
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Manager
The executives are always on the phone when I am on the call, but I don't have much interaction with...
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Manager
One opportunity for improvement is probably around API Healthcare's knowledge base on their website....
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Manager
We have several systems from API Healthcare and have been using them for a long time. We have a...
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Manager
I like the ease of use and flexibility of the system in terms of the staff members logging their...
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Manager
The solution is pretty user friendly, and it syncs well with the payroll.
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Manager
We like that the system is easily configurable. We aren't reliant on the vendor to make changes to...
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Manager
It makes a significant difference when we have the Time and Attendance tool and the Staffing and...
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Director
We have been really happy with the application and the service that API Healthcare provides. The...
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Director
The ease of use is good, but I don't think things are as good as they could be. That is probably...
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Director
There isn't a lot that API Healthcare needs to change to be proactive. They have provided...
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Director
I would tell others that with this system, users can write just about any rule that they want to...
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Analyst/Coordinator
If API Healthcare moved staffing and scheduling, human resources and payroll, and time and...
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Analyst/Coordinator
We transitioned from having a paper process for time and attendance to using API Healthcare's...
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Manager
API Healthcare does a good job of keeping promises. The former owners of this system struggled to...
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Manager
To improve the product's quality, API Healthcare could do more internal quality testing of the...
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Manager
I would recommend the system to others. No system can do everything that an organization wants, so I...
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Manager
We are very happy with the solution. It is working for us. We do a lot of sharing of staff across...
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Manager
The biggest benefit of the system is that our staff members have the ability to see everything that...
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Director
When we get some of our projects finished, I am going to look at other vendors with time and...
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Director
API Healthcare struggles when any little thing in the software requires a full upgrade. That is a...
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