Time and Attendance (formerly API Healthcare)
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Functionality and Upgrades

It is much more user friendly to run a report out of the time and attendance solution than it is to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have had really good support with the time and attendance tool. We created some new custom rules,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

When we upgraded to the newest version of the product, the process was smooth. We had good training...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

In the past, we were using a different vendor for payroll. And if a change was made in the payroll...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I don't even know who our account executive is anymore. The vendor has had so many people leave.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

symplr is no longer going to be supporting their payroll product, so we looked at another vendor for...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have some new client representatives, but the old ones did a pretty good job of getting us to who...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

symplr’s implementation team is pretty good. They are usually really good with their project...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

symplr is using the same architecture they used 10 years ago. They haven't changed it at all, and it...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There haven't been any major UI changes. I don't know whether that is good or bad, but people are...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

We have been having issues because we are a bit behind on upgrades. The system's stability is fine...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

symplr reaches out and has great customer service. Their people are very knowledgeable and able to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The program meets a lot of our needs. There are minimal manual workarounds needed on a general...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Moving forward, we would like more ease of use and better-looking technology. The technology doesn't...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is hard for people to use. It can't be used from home or from a phone. The system is just...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would tell others that Time and Attendance is a quick system. It is user friendly.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is always room for improvement, but symplr is at the top of the scale. We have been very happy...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We don't really do any training with symplr, but the training materials have definitely improved....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product definitely supports our integration goals. We are actually working closely with the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

What stands out is the vendor's flexibility. symplr is one of the easiest vendors to work with. They...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we run into anything that we need to address, the vendor is always there to work through things...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

I am very happy with symplr and their time and attendance solution. We had some very good...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There has been a decline over the past year in symplr's responsiveness. I have noticed it from an...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

In our organization, there has been some talk about putting our hospitals on the same time and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When the vendor was a small company, they were fantastic. I have heard that they have become more...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

The rules engine is the core part of the system, and the rules engine processes our organization's...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In the initial implementation, the vendor had to customize a few rules for us and program them. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The reporting is where the product has been a bit stagnant. The vendor's core reports are made with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is intuitive, so training our new users on it is easy. The vendor offers prompt,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The vendor has a mobile piece because people want to clock in on their devices. We haven't gone...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I always thought the customization was really elegant with symplr's product. We are able to build a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We don’t have any problems with symplr's product. Our main goals with using the product are to have...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Time and Attendance is easily customizable, and we can make changes in-house. So we are not...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like that the system gives us the ability to adjust to new things that need to be tracked,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

symplr's system is easy to manage and support. symplr's system just runs and runs. We could be years...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We pay our maintenance fees for symplr, and when we did the major upgrades, we had to pay since the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

symplr has integrated things well even when we have changed systems. I have not seen any interface issues....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is relatively easy, but we have to play around with and learn some nuances over time,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

There are still opportunities for more partnerships with symplr to continue enhancing what our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We don’t get nickel-and-dimed by symplr, but they charge us for building any new piece onto the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

symplr delivers new technology, but for some reason, our organization never wants to use any of it....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Our technical team has a routine call with the vendor. But the person on the call is only an expert...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

symplr nickel-and-dimes us. Even while testing this most recent upgrade, the vendor told us there...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

After an upgrade, we had to send the vendor a list of things in their release notes that did not...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Anytime we need to exchange information between Time and Attendance and other solutions, we have to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had some issues with the stability and usability of Time and Attendance. The system has some...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would give symplr some credit for their business analytics tool. It allows superusers to really...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Our symplr pieces do not talk to each other. They did when they were just owned by API Healthcare...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I like the support we get from symplr. We have recurring meetings with them, and they are always...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

symplr's solution has a lot of functionality when we have a new payroll rule that the HR department...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

symplr is constantly offering training. They always tell us if we ever need training or want to take...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It is complicated for units with diverse schedules to use the system. That process requires a lot of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When it comes to proactive web support, I want to have a little more personal guidance from symplr...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I often get emails saying that symplr is going to make a minor change in the system that is going to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

symplr could be more proactive by talking to us about ways to better use their product. That would...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The analytics part of the system doesn't do what we need it to do. Additionally, the system's...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has helped us with some things that they probably could have charged us for. They charge...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support is slow. It can take days for symplr's support people to reply to us, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We like that we can use our phones to clock in, check timecards, look at PTO, and do things like...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

symplr is always incredibly supportive whenever we have any issues. symplr was really good during...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The solution is working very well for us. We are expanding our usage, and that is driven by the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reports within the symplr solution are good, but it would be nice if we could run ad hoc reports...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

We definitely have issues with the fact that we don't have all of the functionality that we need as...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We haven't seen anything new come out for any training other than what the vendor has always...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is excellent. We have been on it for a long time and haven’t changed yet. symplr is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have done many upgrades, and symplr has been receptive. As with any software vendor, symplr takes...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

symplr’s customer service is excellent. When we call, the vendor's people are very helpful. They are...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system allows us to download all the hours once they are totaled and submitted, and then the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

symplr doesn’t charge for everything. I even had a call with the vendor where we looked at...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I want a better end-user experience. For me to have that, symplr needs to make the system easier. I...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It would be nice if the vendor were more proactive about adding enhancements and fixing things that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We really don't need education on the system once we know how to use it. There have also been no...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I have been hearing from every single implementation partner or advisor that I need to keep an eye...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an account executive from symplr who talks to my team every other week, and I have a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like to see symplr use the cloud. It would be nice to be able to have more interactive...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support people at symplr don't have all the education that they should. Things that didn't have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The system has been stationary for us. There hasn't been a lot of change.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

symplr is very attentive to any problems that we experience. We submit tickets, and they don't go...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Time and Attendance is really easy to use. I like the way it looks. It is easy for a supervisor or...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

It is really hard to make changes to shift parameters on our own and to know what parameters need to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Our problems are not with symplr but with our hosting company. That is where we have had most of our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor has a portal where wish list items go, and those things can be added to new releases....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Any proactive communication from the vendor would be good. Usually, if we see a performance issue on...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The product does its job. I like that during the special nuances with COVID-19, the vendor was very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Ever since symplr acquired API Healthcare, the senior leadership has been much more involved,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

I would like to see symplr's mobile app offer more functionality for symplr Time and Attendance. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF