Time and Attendance (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
All of our paid associates are on the system. We use it to track people's paid time, whether we have...
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Culture, Value
symplr wanted to charge us a project fee for the upgrade process. I do all of that in-house. I don't...
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Operations
Before the transition of leadership to symplr, there was some training that the vendor posted on...
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Relationship, Product
The only internal resources we have are our payroll system and the electronic health records system,...
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Culture, Relationship
During our best time with symplr, they were communicating regularly to let us know what they were...
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Product
A strength of the solution is that it is customizable. It can accommodate and support our policies.
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Operations, Product
The system isn’t easy to set up due to the complexities. The vendor has had different people work on...
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Product
The road map really needs to contain the ability to push out information to the necessary parties as...
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Product
We would like to have a mobile app that is simple to use and has good visuals.
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Relationship
We would like the vendor to be more proactive and do things like send us a message to check in with...
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Relationship
When we put in a ticket for a request, we never hear back from symplr. They haven't had any user...
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Relationship
So far, symplr has been easy to work with, and they are always willing to help.
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Relationship
symplr’s customer support team is great. They will actually call us periodically and ask whether...
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Product
There are some things in the solution that we have to do a certain way, and we wish that we could do...
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Operations, Product
The upgrades in Time and Attendance are just not always perfectly smooth. We have to have some...
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Product, Value
I highly recommend symplr's solution. I think it is great software, and it has a lot of potential.
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Product
It is much more user friendly to run a report out of the time and attendance solution than it is to...
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Relationship, Operations
We have had really good support with the time and attendance tool. We created some new custom rules,...
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Operations
When we upgraded to the newest version of the product, the process was smooth. We had good training...
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Product
In the past, we were using a different vendor for payroll. And if a change was made in the payroll...
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Relationship
I don't even know who our account executive is anymore. The vendor has had so many people leave.
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Loyalty
symplr is no longer going to be supporting their payroll product, so we looked at another vendor for...
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Relationship
We have some new client representatives, but the old ones did a pretty good job of getting us to who...
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Operations
symplr’s implementation team is pretty good. They are usually really good with their project...
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Product
symplr is using the same architecture they used 10 years ago. They haven't changed it at all, and it...
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Product
There haven't been any major UI changes. I don't know whether that is good or bad, but people are...
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Product
We have been having issues because we are a bit behind on upgrades. The system's stability is fine...
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Relationship, Operations
symplr reaches out and has great customer service. Their people are very knowledgeable and able to...
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Product
The program meets a lot of our needs. There are minimal manual workarounds needed on a general...
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Loyalty, Operations, Product
Moving forward, we would like more ease of use and better-looking technology. The technology doesn't...
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Product
The system is hard for people to use. It can't be used from home or from a phone. The system is just...
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Product
I would tell others that Time and Attendance is a quick system. It is user friendly.
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Relationship, Product
There is always room for improvement, but symplr is at the top of the scale. We have been very happy...
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Operations
We don't really do any training with symplr, but the training materials have definitely improved....
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Product
The product definitely supports our integration goals. We are actually working closely with the...
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Culture, Relationship
What stands out is the vendor's flexibility. symplr is one of the easiest vendors to work with. They...
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Relationship
If we run into anything that we need to address, the vendor is always there to work through things...
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Operations
I am very happy with symplr and their time and attendance solution. We had some very good...
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Relationship
There has been a decline over the past year in symplr's responsiveness. I have noticed it from an...
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Loyalty, Product
In our organization, there has been some talk about putting our hospitals on the same time and...
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Culture, Relationship, Value
When the vendor was a small company, they were fantastic. I have heard that they have become more...
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Loyalty
The rules engine is the core part of the system, and the rules engine processes our organization's...
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Operations
In the initial implementation, the vendor had to customize a few rules for us and program them. We...
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Product
The reporting is where the product has been a bit stagnant. The vendor's core reports are made with...
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Operations
The product is intuitive, so training our new users on it is easy. The vendor offers prompt,...
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Value
The vendor has a mobile piece because people want to clock in on their devices. We haven't gone...
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Operations, Product
I always thought the customization was really elegant with symplr's product. We are able to build a...
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Relationship
We don’t have any problems with symplr's product. Our main goals with using the product are to have...
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Operations, Value
Time and Attendance is easily customizable, and we can make changes in-house. So we are not...
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Product
I like that the system gives us the ability to adjust to new things that need to be tracked,...
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Product
symplr's system is easy to manage and support. symplr's system just runs and runs. We could be years...
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Culture, Value
We pay our maintenance fees for symplr, and when we did the major upgrades, we had to pay since the...
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Product
symplr has integrated things well even when we have changed systems. I have not seen any interface issues....
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Operations, Product
The product is relatively easy, but we have to play around with and learn some nuances over time,...
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Relationship, Product
There are still opportunities for more partnerships with symplr to continue enhancing what our...
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Value
We don’t get nickel-and-dimed by symplr, but they charge us for building any new piece onto the...
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Relationship
symplr delivers new technology, but for some reason, our organization never wants to use any of it....
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Relationship
Our technical team has a routine call with the vendor. But the person on the call is only an expert...
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Value
symplr nickel-and-dimes us. Even while testing this most recent upgrade, the vendor told us there...
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Relationship, Product
After an upgrade, we had to send the vendor a list of things in their release notes that did not...
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Value
Anytime we need to exchange information between Time and Attendance and other solutions, we have to...
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Product
We have had some issues with the stability and usability of Time and Attendance. The system has some...
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Product, Value
I would give symplr some credit for their business analytics tool. It allows superusers to really...
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