Time and Attendance (formerly API Healthcare)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
User Commentary
The product has ways of catching things that might have slid under our radar if we didn't have to...
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We would like symplr to allow us to correct benefit pieces from the past. When we are tracking...
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symplr is very customer-service oriented. They definitely see projects through the software they...
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symplr really does have a wonderful, tiered customer-service system. I can't say enough good things...
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One of the biggest outcomes we have encountered is symplr’s mobile app feature. Staff members can...
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The vendor could do a better job of making training platforms very accessible by working with us to...
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There are potential opportunities for enhancement on the back end of the reporting functionality....
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The product works really well. We don’t have any issues with the users’ ability to access the...
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The vendor has changed hands a couple of times. The company has gone from GE Healthcare to being...
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The product integrates with our other ERP platform. The back-and-forth file feeds are good, and we...
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symplr has a cloud-based version of their product, but the enhancements aren't significant enough to...
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We are replacing Time and Attendance because it is packaged with another scheduling product from...
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In terms of whether the vendor charges for every little thing, everything integrated into the system...
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The vendor's mobile solution is very good. Especially during the COVID-19 pandemic, a lot of people...
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The product is very user friendly for employees. We can use it to see things very clearly.
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symplr's customer service is fantastic. Their response time is great, and I like that they follow up...
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The system's time clocks aren't as technology savvy as they used to be. symplr made a few changes to...
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We would love to have the solution's mobile app, but we can't do that financially because we are...
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The vendor's account executives contact us periodically to touch base with us.
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symplr has helped us a lot with the COVID-19 pandemic this past year, and they have enabled us to...
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Everything looks pretty much the same with our recent upgrade. We didn't have to do any training for...
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I love the system. Some people in my organization might not agree, but I think it is very easy to...
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We have worked with symplr's specialists, engineering team, programming team, and some salespeople....
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I would really have to look to see what else is on the market before buying symplr's product again....
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The system interfaces with our scheduling platform, so the integration is high, and that is a huge plus....
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Most of what we need from symplr are probably behind-the-scenes technical things. When a lot of...
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The system is pretty easy and relatively user friendly. It meets my needs. The layout is clean and...
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I have no idea what the vendor’s support is like. If we have an issue, we just go through an...
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We have used symplr's system for a long time, so we have a lot of respect for the vendor. Going...
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We often are creating new pay codes, but there is no way for us to do that ourselves. We have to...
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We are waiting to see the new staffing and scheduling platform. As an organization, we are going to...
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We are stagnant on the version that we are on. We don't upgrade the system very often. The user...
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The upgrade documents are step by step. Our SQL administrator can go through and pretty much do...
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The system is great. Things really changed when they added the app. Now my staff can see their...
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I really like the ease of use of the system. Navigation is easy, and I can get any report I need. If...
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When I call into customer service, the staff is very helpful and knowledgeable. They help me right...
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API's system is a very outdated solution. I wouldn't recommend it to somebody else. We are actively...
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In our experience, a lot of the time, API requires that they build out the changes we need, and then...
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API keeps their promises, but the value proposition is much lower than with other vendors.
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With API Healthcare, if we want training, they have recurring classes that we would have to pay for,...
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symplr does charge. We don’t ask a lot from them, but when we do ask for something, like help with...
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We have been pleased. The company was API Healthcare, a small company, but then they got consumed by...
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With symplr, we have the system in-house, so things are more on our side with the technology pieces...
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symplr has a structure in place for executive involvement, but we have never had to engage the...
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When symplr implemented the product, they designed it to meet our needs, and they supported it all...
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symplr's system needs to be easy to use and quite functional. Our satisfaction will probably be good...
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The system always works. When we went to API Healthcare, we got rid of the telephone, so we could do...
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API Healthcare has had the same people there for several years. Those people have had so many...
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Consistency is pretty important. The configuration that we can do in symplr Time and Attendance is...
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One of the things that symplr could improve is effective dating. Workplaces are getting to be more...
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There is some dissent about the application. I don't know whether that is a knock on the application...
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The system is very easy to use. We can clock in through the computers or the badge readers, which...
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Our managers are spending too much time fixing time cards in the system because the staff members...
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When we bought the system, symplr made it look like it more than it actually did. symplr Time and...
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I would tell other providers to be wary of symplr Time and Attendance. It is a good product overall...
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I would like more robust capabilities within the mobile applications for clocking in and managing...
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symplr does upgrades every year in addition to maintenance. symplr's services seem to be a bit...
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The vendor does no training; they just hand out a book. They aren't proactive at all.
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Things with symplr have improved a bit. Their biggest improvement has been that there is an enhanced...
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I am happy with the integration between the two symplr products. They didn't have that before.
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The training was awesome; it was very intensive and complete. We get regular updates from symplr.
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We did an update recently that was supposed to fix our issues, but has also been problematic. We...
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The implementation was fairly rough. I wish they had told us what we were actually getting into...
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We do individual training for the supervisors that are new to the system. There are just so many...
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For the most part, there is no nickel-and-diming. There have been occasions when we have had some...
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I don't really deal with the vendor's executives, especially since we don't have user conferences...
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I would tell others that Time and Attendance is very good. It is very user friendly. Our employees...
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I can’t say that symplr truly nickel-and-dimes us. It is just their regular maintenance fee, like...
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symplr is helpful whenever we run into situations. We participate in some collaboration meetings as...
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I do not know what symplr’s vision is for Time and Attendance. I do not know whether we have ever...
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When symplr came into the picture, there were a couple of outreaches where we could just dial in and...
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Depending on an organization’s size and what they are looking for, it is possible that Time and...
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symplr is in growth mode. They are only putting out quarterly updates and fixes. If there is a known...
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I still can’t open the scheduler screen in Chrome. symplr has not released a version that works in...
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There are no user groups or oversight with symplr. I would love to see those things moving forward....
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symplr Time and Attendance is very good. It performs as sold and is a great tool for labor...
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The solution is very user friendly. I am pleased with it. The product runs very well. We haven't had...
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I am really excited about symplr's acquisition of API Healthcare. We bought the solution when it was...
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symplr's CEO is very focused on their clients and making sure that they are happy with the product...
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Time and Attendance is a really reliable system. It is easy for our employees and supervisors to...
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Time and Attendance is a good system. symplr works with us, and they give us what we need. They...
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I would buy the system again because of how familiar we are with it. There is some functionality I...
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When the product was under API Healthcare, they didn't nickel-and-dime us. When the product was...
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The vendor doesn't really offer any training; they just give customers the system. Looking back at...
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The previous version was a lot more user friendly, and the reporting was 10 times better. The system...
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Whenever we request an enhancement, the vendor tells us they are working on it, but it takes years...
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When we need to go into the system to view an employee's timecard, we have to go through five...
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The vendor told us when they knew the reporting had gotten worse. No matter how many times we...
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I would tell others looking at the system that they are going to get some of the tools they need....
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Most of our employees are occasional users of the product, and I get a lot of feedback that the...
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The system's user interface is looking really old, but it is processing time cards and recording...
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We had an issue for a long time with a specific part of the system, but symplr eventually found a...
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We did an upgrade and implemented a new module to the system, and that has gone well.
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We have been very happy with symplr Time and Attendance, and we haven't had any problems. symplr has...
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API Healthcare's product has been purchased by a few companies. The vendor used to be good at...
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Most of our upgrades are planned. Vendors come in and make sure they get done. symplr lets us go for...
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API's training is sort of nonexistent. There isn't any training that API offers that is...
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There is a person who is assigned to us and our region, but that person doesn't really know the...
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We have to reach out to the vendor every time we need something. They reach out to us about...
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API Healthcare always takes into consideration the entire organization and what is going on at the...
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I really like the fact that API Healthcare is specifically focused on healthcare. They really...
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Since the vendor’s conversion to symplr, they have avoided charging us for every little thing. When...
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I like the time clocks in the system. The time clocks wish our employees a happy birthday when it is...
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I talk with the vendor quite often, and their support is really great.
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Time and Attendance has been a good system. I like the fact that it pairs with Staffing and...
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The solution has report limitations. The same reports have been available. We have been using...
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What keeps me awake at night are the time clock devices. There are some struggles we are working...
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In general, API avoids charging us for every little thing. Things are covered by our maintenance...
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We are trying to get away from the physical badge readers, but we can't in some areas. Our nurses...
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We want the vendor to be more proactive, and they are trying to move forward. The current...
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