Time and Attendance Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations, Product
We had multiple different time and attendance systems that are all getting replaced with this...
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Product
A few things that I would change about Time and Attendance would be its automation, the way it...
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Product
There is an application in Time and Attendance that staff members can use on their phones, and we...
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Loyalty, Product
I wouldn't buy Time and Attendance again. I know that there are better products out there. We are...
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Product
I would say a lot of what we see now in terms of things that could be improved is the desire of...
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Product
The biggest strength of this solution is the flexibility of customization. The applicability of...
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Loyalty, Value
symplr’s new cloud-based product looks pretty slick. Their current product looks more like a...
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Relationship, Product
Our staff likes the system and likes being able to clock in and send data to our other solution. We...
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Product
We have used Time and Attendance for a long time, and it is meeting our needs. I don't think that...
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Loyalty
We are looking at a mobile app upgrade for Time and Attendance, but we haven't implemented that yet....
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Product
The reporting tools in Time and Attendance could be better. We can export some data to Excel, but...
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Operations, Product
symplr's upgrades don't tend to be very problematic. More often than not, the system's upgrades...
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Operations
For training, symplr has videos, paper training, and classroom training. The vendor will tell us...
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Product
We have someone who helps us do time cards in Time and Attendance, and if two people are in a time...
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Relationship
symplr has great customer service support options. We can do things on the phone with them and...
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Operations
symplr was great during a large project of ours. Some of the team thought that symplr might have...
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Loyalty, Product
I'm very familiar with the product, and it is very robust and flexible. Even our other vendor...
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Culture, Relationship, Operations
I would tell others looking at symplr's solution that they should make sure that they work closely...
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Product
The calculations engine is wonderful. It is extremely configurable and robust. I would say it is the...
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Product, Value
The product’s design is pretty archaic. Besides the calculation engine, there is virtually no...
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Product
symplr could improve their integration by effectively dating things and having open API calls so...
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Loyalty
I think our satisfaction with symplr is going to decrease over the next year. We have been looking...
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Product
The system's mobile app is really nice when employees forget to clock in or out. I teach a lot of...
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Relationship
I have gotten very familiar with how to update a rule or create a new rule in Time and Attendance....
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Product
It is much easier for us to look at our schedules in Time and Attendance than it is in Staffing and...
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Loyalty
Time and Attendance is part of our immediate plans. We have done quite a few updates. We have had...
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Culture, Relationship
In terms of promises, there have been some inconsistencies, or maybe not all of the truth has come...
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Culture, Value
Up until last year, symplr was really great about not overcharging, but we have had some bigger...
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Relationship
Apparently, symplr has started a new process I wasn't aware of. Everything in terms of requests...
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Relationship
symplr’s current support team has been pretty good. I have had some complications and issues with...
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Relationship
symplr has gone through and changed our account executive, so now, we are getting a whole new group,...
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Culture
Because of recent projects, symplr has had a little more insight into some possible functionality...
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Relationship, Operations
My overall satisfaction level used to be higher. That is a little strange because last year, we had...
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Loyalty, Product
Time and Attendance is a solid program. It allows us to meet the needs of our employees where they...
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Product, Value
Time and Attendance doesn't meet our needs when it comes to the new fast pace of workforce...
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Operations
The vendor doesn't keep all of their promises when it comes to the customer service and follow-up...
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Loyalty
Our entire health system isn't on Time and Attendance. We want everyone to be on one product, so we...
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Product
Time and Attendance has a cool functionality. We just tell the software where we are going; we don’t...
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Product, Value
I have worked with Time and Attendance for a long time, and I have always been happy with it. It is...
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Product
We have a lot of workarounds in the current system. We have a complex nature and complex needs for...
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Relationship
The vendor’s advancements and improvements in technology and updates and enhancements fall short in...
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Value
The vendor creeps up on us with charges for configuration, help, and changes as our business needs...
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Product
Time and Attendance seems like a very inclusive and customizable system. It allows us to do many of...
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Relationship
I would suggest symplr’s ticketing system and support on the administrative side could be improved....
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Relationship
There have been a lot of changes at symplr recently, and I know they can't prevent things like that....
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Operations
A great addition would be training videos and tutorials readily available for employers and users to...
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Product
It is easy for us to use the program's functionalities. However, the system's tardiness and...
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Relationship
The product is great, but there has been a decline in symplr’s responsiveness. We don’t get the...
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Operations
The symplr implementation teams are awesome and wonderful. We don't have issues with them going...
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Relationship
We can tell our customer success manager understands our operations and business needs, and they...
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Product
The product’s functionality works great. Our employees seem to like the product, and it isn't hard...
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Relationship
symplr really does try to stay engaged with us. symplr tells us when things are coming out, and then...
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Value
symplr is more than happy to let us use the product, but if we want something built into it, we have...
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Product
We are using an old version of the product, so the design is not the most reliable. We haven't...
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Loyalty, Relationship
symplr is meeting our needs today, and they are also helping us to plan for tomorrow. They...
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Loyalty
The product is not part of our long-term plans in its current version. The bottom line is that the...
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Product
Every time we upgrade or do a patch that is supposed to fix a problem, the upgrade breaks something...
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Operations, Product
When the system is working, it seems okay, although I have heard from users that another system is a...
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Product
The product is pretty stable, and it works in any browser if someone is just looking at their time...
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Product
The GUI in the product is dated and looks exactly the same as it has for a long time, but changing...
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Relationship, Value
We have to wait on hold for symplr’s support team, and I don't think proactivity happens with...
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