Time and Attendance Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
symplr is one of the industry leaders when it comes to their product. That being said, we have been...
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Loyalty, Relationship
symplr has an online client portal that we can submit tickets to, and I think that the vendor still...
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Relationship
We have had a pretty significant turnover rate with client success representatives at symplr for the...
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Product
The most critical integration component of the solution is with the payroll and benefits...
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Culture, Operations
With this recent upgrade that we are scheduling, it has been like pulling teeth to get a statement...
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Relationship
There are always things that could be a little more clear or more user friendly for the end user....
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Culture, Operations, Product
I am happy with the product functionality. What makes me want to buy it again is that it seems to...
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Value
We don’t get complimentary things from symplr, even though we have been in business with them for a...
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Relationship, Product
The pro of Time and Attendance is being able to require the teammates to be accountable for their...
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Product, Value
From a float-pool perspective, there are things that definitely could be more efficient. Time and...
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Operations
symplr used an external contractor to roll out the product, and those trainers showed us things one...
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Culture, Relationship
I am not part of any conversations about symplr's vision, so if they are delivering on it, I am not...
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Value
Since implementing the solution, I have not seen any data about its impact or any benefits we might...
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Product
There are things that seem like simple fixes to us that we have given feedback about and not seen...
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Product
With Time and Attendance, there is still a lot of manual work. Even though employees can badge in,...
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Loyalty, Product
The product today is very similar to the way it was when we started using it several years ago....
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Culture, Product
Time and Attendance works as promoted and does what it is supposed to do. It integrates well with...
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Product
There is an opportunity to level up the data and analytics in Time and Attendance. There is some...
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Product
The solution's GUI needs to be updated. It looks a little prehistoric in that it has a bit of a DOS...
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Culture, Relationship
We have always had good experiences with symplr. We had a little issue that popped up, but they...
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Operations, Product
For employee users, Time and Attendance is pretty straightforward. I don't think it takes a lot of...
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Relationship
We can always reach symplr’s support on the phone. They are by far the best I have worked with. We...
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Operations
symplr’s training has gotten better this last year. We have had a lot more engagement from them....
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Loyalty, Product
Time and Attendance has a very robust rule calculation for timecards and the ability to customize...
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Product
We are able to do what we need in the system, but the review is lengthy. The review is significantly...
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Operations
The training for the system was effective, and we got a sense of where we needed to be and how we...
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Loyalty
We have a unique office that is very regionally based, and without some upgrades, the system is...
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Product
The system provides a teammate with visibility into their own time. It tells them when they clocked...
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Product
The ability for a teammate to change multiple cost centers in the system at the same time would be...
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Product
We have to enter massive department codes in the system when someone clocks in or out, so our staff...
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Relationship
symplr has made attempts to set up meetings with us, and they have listened to our feedback. With a...
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Product, Value
symplr's system has been extremely positive in our area, and with the features it has, it would be a...
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Operations
During the implementation of the product, symplr had meetings with us. They have shared an interest...
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Relationship
The responsiveness from the support people is good, but when we call in, the support people often...
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Relationship
I would give a huge shout-out to our contact at symplr who has been with us for the last several...
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Operations
We don't get any ongoing training at all. We don't know whether that is even an ongoing offer. I...
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Product
We are fairly pleased with the system. It is always really great. The product works and meets our...
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Product
The mobile version of the solution is very easy to use, and most of our users use the mobile...
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Value
Time and Attendance isn't rocket science. I'm not saying it doesn't have some complications, but we...
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Loyalty, Product
symplr has a module that helps us do more refined analytics than just the base reporting out of the...
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Product
With the overall product quality, compared to most vendors, symplr is doing really well. I'm not...
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Loyalty
symplr is keeping Time and Attendance up-to-date, and it is a completely viable product. It is just...
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Culture, Loyalty, Relationship
I would buy this product again. It meets our time and attendance needs. It is targeted towards...
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Product
symplr is not doing a lot of development. They have not updated the GUI, and it is clunky and looks...
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Product
We have an interface with another vendor’s staffing and scheduling module, but it is not...
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Product
We had a big problem with Time and Attendance a while back when we had a data center move and...
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Relationship
symplr is a better vendor than their product is a software solution. Their product is okay, but...
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Relationship, Operations
When we do upgrades for Time and Attendance, we find some unexpected regressions in places where...
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Product
Time and Attendance feels more mature than symplr’s other products.
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Operations
The vendor used to have user conferences; that would be a thing that they could do better. That was...
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Operations
I don't know that the vendor has any ongoing training. That would be the feedback I would maybe...
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Loyalty, Relationship
I am not sure the product is part of our long-term plans. We are looking at some other solutions....
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Relationship
We have had some issues with the vendor's customer service side saying that they could do certain...
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Culture, Operations, Value
The vendor could do better with project planning. We knew we were doing an upgrade with symplr, and...
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Product
Time and Attendance is super easy. It is easy to go in, approve the payroll, and see what the errors...
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Loyalty, Operations, Product
We had multiple different time and attendance systems that are all getting replaced with this...
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Product
A few things that I would change about Time and Attendance would be its automation, the way it...
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Product
There is an application in Time and Attendance that staff members can use on their phones, and we...
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Loyalty, Product
I wouldn't buy Time and Attendance again. I know that there are better products out there. We are...
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Product
I would say a lot of what we see now in terms of things that could be improved is the desire of...
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Product
The biggest strength of this solution is the flexibility of customization. The applicability of...
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Loyalty, Value
symplr’s new cloud-based product looks pretty slick. Their current product looks more like a...
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Relationship, Product
Our staff likes the system and likes being able to clock in and send data to our other solution. We...
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Product
We have used Time and Attendance for a long time, and it is meeting our needs. I don't think that...
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Loyalty
We are looking at a mobile app upgrade for Time and Attendance, but we haven't implemented that yet....
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Product
The reporting tools in Time and Attendance could be better. We can export some data to Excel, but...
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Operations, Product
symplr's upgrades don't tend to be very problematic. More often than not, the system's upgrades...
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Operations
For training, symplr has videos, paper training, and classroom training. The vendor will tell us...
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Product
We have someone who helps us do time cards in Time and Attendance, and if two people are in a time...
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Relationship
symplr has great customer service support options. We can do things on the phone with them and...
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Operations
symplr was great during a large project of ours. Some of the team thought that symplr might have...
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Loyalty, Product
I'm very familiar with the product, and it is very robust and flexible. Even our other vendor...
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Culture, Relationship, Operations
I would tell others looking at symplr's solution that they should make sure that they work closely...
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Product
The calculations engine is wonderful. It is extremely configurable and robust. I would say it is the...
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Product, Value
The product’s design is pretty archaic. Besides the calculation engine, there is virtually no...
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Product
symplr could improve their integration by effectively dating things and having open API calls so...
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Loyalty
I think our satisfaction with symplr is going to decrease over the next year. We have been looking...
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Product
The system's mobile app is really nice when employees forget to clock in or out. I teach a lot of...
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Relationship
I have gotten very familiar with how to update a rule or create a new rule in Time and Attendance....
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Product
It is much easier for us to look at our schedules in Time and Attendance than it is in Staffing and...
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Loyalty
Time and Attendance is part of our immediate plans. We have done quite a few updates. We have had...
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Culture, Relationship
In terms of promises, there have been some inconsistencies, or maybe not all of the truth has come...
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Culture, Value
Up until last year, symplr was really great about not overcharging, but we have had some bigger...
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Relationship
Apparently, symplr has started a new process I wasn't aware of. Everything in terms of requests...
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Relationship
symplr’s current support team has been pretty good. I have had some complications and issues with...
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Relationship
symplr has gone through and changed our account executive, so now, we are getting a whole new group,...
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Culture
Because of recent projects, symplr has had a little more insight into some possible functionality...
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Relationship, Operations
My overall satisfaction level used to be higher. That is a little strange because last year, we had...
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Loyalty, Product
Time and Attendance is a solid program. It allows us to meet the needs of our employees where they...
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