Time and Attendance Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product

The calculations engine is wonderful. It is extremely configurable and robust. I would say it is the...

Feb 2024
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Manager

Product, Value

The product’s design is pretty archaic. Besides the calculation engine, there is virtually no...

Feb 2024
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Manager

Product

symplr could improve their integration by effectively dating things and having open API calls so...

Feb 2024
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Manager

Loyalty

I think our satisfaction with symplr is going to decrease over the next year. We have been looking...

Feb 2024
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Analyst/Coordinator

Product

The system's mobile app is really nice when employees forget to clock in or out. I teach a lot of...

Feb 2024
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Analyst/Coordinator

Relationship

I have gotten very familiar with how to update a rule or create a new rule in Time and Attendance....

Feb 2024
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Analyst/Coordinator

Product

It is much easier for us to look at our schedules in Time and Attendance than it is in Staffing and...

Feb 2024
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Analyst/Coordinator

Loyalty

Time and Attendance is part of our immediate plans. We have done quite a few updates. We have had...

Jan 2024
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Analyst/Coordinator

Culture, Relationship

In terms of promises, there have been some inconsistencies, or maybe not all of the truth has come...

Jan 2024
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Analyst/Coordinator

Culture, Value

Up until last year, symplr was really great about not overcharging, but we have had some bigger...

Jan 2024
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Analyst/Coordinator

Relationship

Apparently, symplr has started a new process I wasn't aware of. Everything in terms of requests...

Jan 2024
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Analyst/Coordinator

Relationship

symplr’s current support team has been pretty good. I have had some complications and issues with...

Jan 2024
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Analyst/Coordinator

Relationship

symplr has gone through and changed our account executive, so now, we are getting a whole new group,...

Jan 2024
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Analyst/Coordinator

Culture

Because of recent projects, symplr has had a little more insight into some possible functionality...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

My overall satisfaction level used to be higher. That is a little strange because last year, we had...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Time and Attendance is a solid program. It allows us to meet the needs of our employees where they...

Jan 2024
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VP/Other Executive

Product, Value

Time and Attendance doesn't meet our needs when it comes to the new fast pace of workforce...

Jan 2024
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VP/Other Executive

Operations

The vendor doesn't keep all of their promises when it comes to the customer service and follow-up...

Jan 2024
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VP/Other Executive

Loyalty

Our entire health system isn't on Time and Attendance. We want everyone to be on one product, so we...

Jan 2024
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Analyst/Coordinator

Product

Time and Attendance has a cool functionality. We just tell the software where we are going; we don’t...

Jan 2024
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Analyst/Coordinator

Product, Value

I have worked with Time and Attendance for a long time, and I have always been happy with it. It is...

Jan 2024
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Manager

Product

We have a lot of workarounds in the current system. We have a complex nature and complex needs for...

Jan 2024
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Manager

Relationship

The vendor’s advancements and improvements in technology and updates and enhancements fall short in...

Jan 2024
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Manager

Value

The vendor creeps up on us with charges for configuration, help, and changes as our business needs...

Jan 2024
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Manager

Product

Time and Attendance seems like a very inclusive and customizable system. It allows us to do many of...

Jan 2024
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Manager

Relationship

I would suggest symplr’s ticketing system and support on the administrative side could be improved....

Jan 2024
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Manager

Relationship

There have been a lot of changes at symplr recently, and I know they can't prevent things like that....

Jan 2024
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Manager

Operations

A great addition would be training videos and tutorials readily available for employers and users to...

Jan 2024
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Nurse

Product

It is easy for us to use the program's functionalities. However, the system's tardiness and...

Jan 2024
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VP/Other Executive

Relationship

The product is great, but there has been a decline in symplr’s responsiveness. We don’t get the...

Dec 2023
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VP/Other Executive

Operations

The symplr implementation teams are awesome and wonderful. We don't have issues with them going...

Dec 2023
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VP/Other Executive

Relationship

We can tell our customer success manager understands our operations and business needs, and they...

Dec 2023
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VP/Other Executive

Product

The product’s functionality works great. Our employees seem to like the product, and it isn't hard...

Dec 2023
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Director

Relationship

symplr really does try to stay engaged with us. symplr tells us when things are coming out, and then...

Nov 2023
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Director

Value

symplr is more than happy to let us use the product, but if we want something built into it, we have...

Nov 2023
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Director

Product

We are using an old version of the product, so the design is not the most reliable. We haven't...

Nov 2023
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Director

Loyalty, Relationship

symplr is meeting our needs today, and they are also helping us to plan for tomorrow. They...

Nov 2023
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VP/Other Executive

Loyalty

The product is not part of our long-term plans in its current version. The bottom line is that the...

Oct 2023
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VP/Other Executive

Product

Every time we upgrade or do a patch that is supposed to fix a problem, the upgrade breaks something...

Oct 2023
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VP/Other Executive

Operations, Product

When the system is working, it seems okay, although I have heard from users that another system is a...

Oct 2023
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Manager

Product

The product is pretty stable, and it works in any browser if someone is just looking at their time...

Oct 2023
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Manager

Product

The GUI in the product is dated and looks exactly the same as it has for a long time, but changing...

Oct 2023
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Manager

Relationship, Value

We have to wait on hold for symplr’s support team, and I don't think proactivity happens with...

Oct 2023
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CIO

Operations, Product

symplr has served us very well. We would like more visibility for the end user of the solution. We...

Sep 2023
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Manager

Product

Some of the greatest strengths of Time and Attendance are the tools for monitoring that it provides.

Sep 2023
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Manager

Relationship

I am pretty happy with symplr's support. I have worked in this business for a long time, and I have...

Sep 2023
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Manager

Product, Value

All of our paid associates are on the system. We use it to track people's paid time, whether we have...

Sep 2023
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Manager

Culture, Value

symplr wants to charge us a project fee for the upgrade process, but we do everything in-house and...

Sep 2023
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Manager

Operations

Before the transition of leadership to symplr, there was some training that the vendor posted on...

Sep 2023
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Manager

Relationship, Product

The only internal resources we have are our payroll system and the electronic health records system,...

Sep 2023
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Manager

Culture, Relationship

During our best time with symplr, they were communicating regularly to let us know what they were...

Sep 2023
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Analyst/Coordinator

Product

A strength of the solution is that it is customizable. It can accommodate and support our policies.

Jun 2023
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Analyst/Coordinator

Operations, Product

The system isn’t easy to set up due to the complexities. The vendor has had different people work on...

Jun 2023
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Analyst/Coordinator

Product

The road map really needs to contain the ability to push out information to the necessary parties as...

Jun 2023
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Director

Loyalty, Relationship

symplr's product management is siloed. It comes down to the fact that the vendor decided to have...

May 2023
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Director

Product

We would like to have a mobile app that is simple to use and has good visuals.

May 2023
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Director

Relationship

We would like the vendor to be more proactive and do things like send us a message to check in with...

May 2023
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Director

Relationship

When we put in a ticket for a request, we never hear back from symplr. They haven't had any user...

May 2023
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Manager

Relationship

So far, symplr has been easy to work with, and they are always willing to help.

Apr 2023
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Manager

Relationship

symplr’s customer support team is great. They will actually call us periodically and ask whether...

Apr 2023
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Manager

Product

There are some things in the solution that we have to do a certain way, and we wish that we could do...

Apr 2023
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Manager

Operations, Product

The upgrades in Time and Attendance are just not always perfectly smooth. We have to have some...

Apr 2023
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Manager

Product, Value

I highly recommend symplr's solution. I think it is great software, and it has a lot of potential.

Apr 2023
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