Time and Attendance Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
symplr's support is pretty good. It is better than the support of most other vendors. symplr is...
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Product
Time and Attendance's rules engine is very good. It is light years ahead of other vendors' rules...
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Loyalty
We are moving away from Time and Attendance, but it is becoming apparent that the new product isn't...
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Value
Time and Attendance readily identifies things over time that could be reduced. It has provided far...
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Loyalty, Product
symplr could modernize the UI for Time and Attendance, and I don't think they have geo-fencing yet...
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Operations, Product, Value
The product is a pretty good investment. I'm pleased with the ease of use. I see the product from...
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Loyalty, Product
One of the biggest benefits of Time and Attendance is the ability to customize things within the...
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Relationship
With symplr, we have very little involvement with anybody outside of the vendor's support on an...
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Operations
We haven't done any ongoing training with symplr recently. In some cases, symplr has online...
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Relationship
symplr is wonderful. We have regular meetings with them, and I love the data that they give us. They...
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Product
Time and Attendance does what we need it to, and we use pretty much all the parts of it. The last...
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Product
The responsibility could be partly on us because we have so many codes, but it would be nice if...
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Product
The system gets us everything we ask for. It is a good, stable product, and it has the information...
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Loyalty, Relationship
There are a lot of new things coming out regularly from symplr, so it seems like they are...
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Value
We get a good amount of value out of symplr, but they could push out some things more quickly to...
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Product
There are some things that could be better with the system. It can be a little bit clunky at times...
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Operations
If we tell symplr that we want training, they do usually try to meet with us to do some good trainings....
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Loyalty, Relationship, Product
symplr is one of the industry leaders when it comes to their product. That being said, we have been...
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Loyalty, Relationship
symplr has an online client portal that we can submit tickets to, and I think that the vendor still...
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Relationship
We have had a pretty significant turnover rate with client success representatives at symplr for the...
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Product
The most critical integration component of the solution is with the payroll and benefits...
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Culture, Operations
With this recent upgrade that we are scheduling, it has been like pulling teeth to get a statement...
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Relationship
There are always things that could be a little more clear or more user friendly for the end user....
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Culture, Operations, Product
I am happy with the product functionality. What makes me want to buy it again is that it seems to...
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Value
We don’t get complimentary things from symplr, even though we have been in business with them for a...
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Relationship, Product
The pro of Time and Attendance is being able to require the teammates to be accountable for their...
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Product, Value
From a float-pool perspective, there are things that definitely could be more efficient. Time and...
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Operations
symplr used an external contractor to roll out the product, and those trainers showed us things one...
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Culture, Relationship
I am not part of any conversations about symplr's vision, so if they are delivering on it, I am not...
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Value
Since implementing the solution, I have not seen any data about its impact or any benefits we might...
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Product
There are things that seem like simple fixes to us that we have given feedback about and not seen...
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Product
With Time and Attendance, there is still a lot of manual work. Even though employees can badge in,...
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Loyalty, Product
The product today is very similar to the way it was when we started using it several years ago....
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Culture, Product
Time and Attendance works as promoted and does what it is supposed to do. It integrates well with...
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Product
There is an opportunity to level up the data and analytics in Time and Attendance. There is some...
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Product
The solution's GUI needs to be updated. It looks a little prehistoric in that it has a bit of a DOS...
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Culture, Relationship
We have always had good experiences with symplr. We had a little issue that popped up, but they...
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Operations, Product
For employee users, Time and Attendance is pretty straightforward. I don't think it takes a lot of...
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Relationship
We can always reach symplr’s support on the phone. They are by far the best I have worked with. We...
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Operations
symplr’s training has gotten better this last year. We have had a lot more engagement from them....
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Loyalty, Product
Time and Attendance has a very robust rule calculation for timecards and the ability to customize...
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Product
We are able to do what we need in the system, but the review is lengthy. The review is significantly...
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Operations
The training for the system was effective, and we got a sense of where we needed to be and how we...
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Loyalty
We have a unique office that is very regionally based, and without some upgrades, the system is...
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Product
The system provides a teammate with visibility into their own time. It tells them when they clocked...
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Product
The ability for a teammate to change multiple cost centers in the system at the same time would be...
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Product
We have to enter massive department codes in the system when someone clocks in or out, so our staff...
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Relationship
symplr has made attempts to set up meetings with us, and they have listened to our feedback. With a...
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Product, Value
symplr's system has been extremely positive in our area, and with the features it has, it would be a...
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Operations
During the implementation of the product, symplr had meetings with us. They have shared an interest...
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Relationship
The responsiveness from the support people is good, but when we call in, the support people often...
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Relationship
I would give a huge shout-out to our contact at symplr who has been with us for the last several...
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Operations
We don't get any ongoing training at all. We don't know whether that is even an ongoing offer. I...
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Product
We are fairly pleased with the system. It is always really great. The product works and meets our...
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Product
The mobile version of the solution is very easy to use, and most of our users use the mobile...
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Value
Time and Attendance isn't rocket science. I'm not saying it doesn't have some complications, but we...
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Loyalty, Product
symplr has a module that helps us do more refined analytics than just the base reporting out of the...
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Product
With the overall product quality, compared to most vendors, symplr is doing really well. I'm not...
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Loyalty
symplr is keeping Time and Attendance up-to-date, and it is a completely viable product. It is just...
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Culture, Loyalty, Relationship
I would buy this product again. It meets our time and attendance needs. It is targeted towards...
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Product
symplr is not doing a lot of development. They have not updated the GUI, and it is clunky and looks...
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Product
We have an interface with another vendor’s staffing and scheduling module, but it is not...
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Product
We had a big problem with Time and Attendance a while back when we had a data center move and...
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Relationship
symplr is a better vendor than their product is a software solution. Their product is okay, but...
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Relationship, Operations
When we do upgrades for Time and Attendance, we find some unexpected regressions in places where...
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Product
Time and Attendance feels more mature than symplr’s other products.
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Operations
The vendor used to have user conferences; that would be a thing that they could do better. That was...
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Operations
I don't know that the vendor has any ongoing training. That would be the feedback I would maybe...
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Loyalty, Relationship
I am not sure the product is part of our long-term plans. We are looking at some other solutions....
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Relationship
We have had some issues with the vendor's customer service side saying that they could do certain...
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Culture, Operations, Value
The vendor could do better with project planning. We knew we were doing an upgrade with symplr, and...
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Product
Time and Attendance is super easy. It is easy to go in, approve the payroll, and see what the errors...
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Loyalty, Operations, Product
We had multiple different time and attendance systems that are all getting replaced with this...
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Product
A few things that I would change about Time and Attendance would be its automation, the way it...
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Product
There is an application in Time and Attendance that staff members can use on their phones, and we...
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Loyalty, Product
I wouldn't buy Time and Attendance again. I know that there are better products out there. We are...
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Product
I would say a lot of what we see now in terms of things that could be improved is the desire of...
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Product
The biggest strength of this solution is the flexibility of customization. The applicability of...
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Loyalty, Value
symplr’s new cloud-based product looks pretty slick. Their current product looks more like a...
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Relationship, Product
Our staff likes the system and likes being able to clock in and send data to our other solution. We...
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Product
We have used Time and Attendance for a long time, and it is meeting our needs. I don't think that...
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Loyalty
We are looking at a mobile app upgrade for Time and Attendance, but we haven't implemented that yet....
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Product
The reporting tools in Time and Attendance could be better. We can export some data to Excel, but...
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Operations, Product
symplr's upgrades don't tend to be very problematic. More often than not, the system's upgrades...
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Operations
For training, symplr has videos, paper training, and classroom training. The vendor will tell us...
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Product
We have someone who helps us do time cards in Time and Attendance, and if two people are in a time...
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Relationship
symplr has great customer service support options. We can do things on the phone with them and...
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Operations
symplr was great during a large project of ours. Some of the team thought that symplr might have...
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Loyalty, Product
I'm very familiar with the product, and it is very robust and flexible. Even our other vendor...
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