Time and Attendance Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Relationship, Operations
Sometimes symplr’s upgrade descriptions aren't very clear. When we reach out to understand the...
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Loyalty, Operations, Product
I do not know much about what is coming from symplr this year. Last year, we got an upgrade that...
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Loyalty
There were discussions in the past about leaving symplr because we were interested in a solution...
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Value
symplr's main value comes from the time they save us. Their applications are fairly easy to teach....
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Loyalty, Relationship, Product
With Time and Attendance, we are on the legacy product that they’re not developing. They’re still...
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Operations
With symplr, looking beyond formal training to documentation and self-service resources, those areas...
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Product
We are trying to fix some of the issues in our upgrade to the new Time and Attendance system, but we...
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Relationship
If there are vulnerabilities with the system, symplr will usually reach out to us and let us know....
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Operations
symplr doesn't train our organization. They train our superusers, but all of our business and...
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Relationship
symplr's support model requires organizations to call. Once we call, we can reach the vendor's help...
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Relationship, Operations, Product
We have had a few challenges with the system. It works, but while symplr has great documentation,...
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Relationship
For leaders beyond support, I do not hear from symplr as much as I used to. I have something to...
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Culture, Relationship
There are things that the payroll team always wants to customize with the system. Sometime in the...
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Culture
We had a large organizational change, and we needed to get additional licenses. symplr was able to...
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Loyalty, Product
symplr's solution is in the cloud. That is still fairly new for the vendor. On one hand, the cloud...
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Value
One reason we are struggling is that we need certain reports. symplr says they have custom reports,...
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Culture, Loyalty, Operations
When we went live with symplr's system, some people wanted to go back to what we had, but that was...
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Culture, Operations
Our go-live with symplr was really bumpy, but I don't know whether I can fault the vendor for that....
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Product
For the most part, end users really love symplr's mobile app. That app is really nice.
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Loyalty, Relationship
symplr is moving to a web-based version of Time and Attendance. It isn't that they won’t support our...
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Loyalty, Product
Ease of use is tricky with Time and Attendance because there is a lot to the system. symplr is doing...
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Product
There hasn't really been any new technology to speak of that has made a big difference in the past...
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Operations, Value
We have to pay a decent amount extra if we want to really get any training from symplr. The only...
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Relationship
This solution has gone through some ownership changes, and I would say that there has been a...
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Product, Value
The mobile scheduling app has helped with nursing staff satisfaction and self-scheduling in general.
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Product
Being able to integrate more messaging into the scheduling side of Time and Attendance would be...
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Operations, Product, Value
We have been pretty happy with Time and Attendance. If I had the knowledge that I have now and could...
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Relationship
We have occasional issues with Time and Attendance, but symplr is pretty good about figuring them...
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Product
I'm very happy with Time and Attendance and the ability to do things with it. We get things out of...
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Operations, Product
The integration in Time and Attendance can be a tiny bit clunky. I like the way that we set up the...
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Operations
With symplr, we have had nothing but very positive experiences with all of our projects. symplr...
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Relationship
symplr has had some turnover, but they are very proactive about making those transitions very easy...
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Culture, Value
symplr doesn't necessarily avoid charging for every little thing. Their cloud model is better than...
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Culture, Loyalty, Relationship
A few years ago, we needed to move to an upgraded system, and Time and Attendance was still in that...
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Relationship, Operations
We had a big upgrade, and it was very well supported. symplr has given us a bunch of concessions and...
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Product
Time and Attendance's integration is rudimentary, but we have it, and it is feeding things to other...
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Loyalty, Relationship
symplr sends us emails. They let us know what is happening as well as what is up-and-coming. We will...
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Product, Value
The system is probably really user friendly for a person who works in a single department. However,...
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Product, Value
The biggest benefit of Time and Attendance is the app for teammates that allows them to clock in...
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Relationship
Personally, I would buy the system again. However, the vendor still has some opportunities to make...
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Product
When someone clocks in to the system, that creates a line for a specific time for time reviewers to...
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Relationship, Product
We have noticed that managing teammate lists in the system can be complicated if there is more than...
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Operations, Product
Since our implementation, symplr has added options for daily and weekly sign-off options so that we...
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Culture, Product
There was a lot of upselling of the product initially. It would be nice if the system could do what...
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Relationship
We can get in contact with symplr and their support people if we need to. Additionally, I have been...
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Relationship, Operations
symplr comes out every so often to give us a review of where we are with the products we use. When...
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Operations, Product
Based on my experience and what I have heard from others, Time and Attendance is a bit difficult to...
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Operations
I would buy the system again, but I would make different configuration decisions. The software...
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Operations
Our implementation of Time and Attendance went well overall. We had an excellent consultant, though...
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Operations
symplr has some work to do with their training. The resources exist, but we have to proactively...
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Relationship
We meet with symplr regularly, but I wouldn't describe them as being proactive. Being proactive...
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Product
Everyone wants the system to intuitively understand what they are doing without extra input. Users...
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Loyalty, Value
We chose Time and Attendance for its built-in guardrails and flexibility. Unlike our previous...
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Product, Value
Time and Attendance is a good product. It works well, and it is healthcare focused. All symplr does...
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Operations
symplr's implementations are very transparent. They hold to what they promise, and they really act...
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Relationship
symplr monitors our system, and they reach out to us through an established communication protocol...
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Product, Value
We get a lot of efficiencies from the system. We were able to sunset all of the time clocks, so we...
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Loyalty, Product
Time and Attendance is a pretty intuitive system, but it doesn't have the modern slickness of other...
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Loyalty, Product, Value
We would not buy Time and Attendance again. We have been through a lot with all the different...
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Loyalty, Relationship
symplr is good at not making promises at all. I can't even say how many times they have said that...
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Culture, Value
Many times, symplr has said we have to pay for something that seems like it should have been...
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Relationship
I am pretty happy with the solution, but we need more communication with symplr across the board. We...
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Relationship
symplr's executive involvement has improved dramatically over the last year. symplr has reengaged...
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Relationship, Operations
symplr has provided strong engagement during our build. We are a large organization, so we have a...
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Relationship, Product
Sometimes we have challenges with some of our other systems, and because I'm not close enough to an...
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Culture, Relationship
symplr is very clear when telling us what they can and can't do or what they think they can and...
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Product
Since we started using Time and Attendance, we have been able to meet the needs of different areas...
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Operations
symplr is lacking when it comes to training. We have been on the system for over a decade, and at...
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Loyalty
symplr is always pretty good with upgrades. I don't have any issues with those upgrades. On my side,...
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Relationship
I would choose Time and Attendance again because of its accessibility. There are people who we can...
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Culture, Relationship, Value
I struggle with symplr's charges because anytime we need anything, if we have a rule in place that...
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Loyalty, Product
We heard that the people piloting symplr’s enhanced Time and Attendance user interface are not happy...
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Operations, Product
Time and Attendance doesn’t have some of the integration capabilities we would like it to have, like...
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Product
We don't hear a lot of complaints about Time and Attendance, so it works. It does what symplr claims...
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Product
The solution's user interface could be better. It has a very '90s user interface, especially on the...
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Product
Time and Attendance integrates the way it is supposed to, and it generally works. symplr’s...
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Value
The support for Time and Attendance is so expensive. The vendor's licensing model is very sticky,...
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Loyalty, Relationship
We have had the solution for a long time, and it has changed ownership several times in that stint....
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Loyalty
The time clocks work. With some care and feeding, the technology works really well for us. We have...
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Value
symplr has a long way to go in serving their customers. At times, there is nickel-and-diming for...
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Value
The solution's cost is moderate to low. I like that part of it. symplr fares well in cost comparisons....
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Loyalty, Relationship
We are going to meet with symplr’s executives in the future. Since symplr took over, I haven’t seen...
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Loyalty
I anticipate my overall satisfaction being lower in the future because of the forced move to the...
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Relationship
Overall, the support is average. But I think symplr has sharpened up their account-executive...
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Relationship, Operations
We go through upgrades and have very few issues. symplr is actively engaged in upgrades and...
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Relationship
We are working with symplr on some things from a development road map. We have regular check-ins...
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Loyalty
symplr has a pretty good product for the price point that they are offering it at. If more people...
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Relationship
We are pretty satisfied with the support that we are getting from symplr. We can reach the top...
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Product
The initial product focus is always on the payroll functions or the actual timekeeping elements, but...
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Loyalty, Product
The system works the way it is supposed to work. It is just the upgrade piece that we are frustrated...
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Loyalty
I don't really have anything negative to say about the system's functionality. Overall, I am happy...
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Culture, Value
symplr is in the business of making money. If we need something, they will give us a quote, and we...
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Culture, Relationship
I am not aware of any instances of symplr being proactive. However, the executive team that I work...
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Operations, Product
I like that the system makes it very easy to configure changes, set rules, and process things. I...
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Loyalty, Product
We need more interactive workflows for managers in the system versus managers just having one spot...
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Relationship
symplr's system is reliable. It usually doesn't go down. The system's calculations are very...
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Product
The administrators have the flexibility to do what they need to do in this solution. We also like...
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Relationship
I have things down to a science with symplr, and they are always so easy to work with. No product is...
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Loyalty
We have been looking at getting new systems, and we have received a lot of feedback from end users...
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Product
There really aren't that many options out there that do time and attendance. There are systems from...
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Product, Value
Time and Attendance is functioning, but it is outdated. It requires way too many clicks, even for...
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Loyalty, Product
We are keeping Time and Attendance because it isn't really broken, and it seems to work pretty well...
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Product
There is a lot in Time and Attendance that we don't use. symplr could do a better job of selling us...
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Loyalty, Product
Even though the product is called Time and Attendance, if we want any real analysis of attendance,...
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Commentary Summary
Comment Type Breakout