Time and Attendance Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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CIO

Loyalty, Operations, Product

We had multiple different time and attendance systems that are all getting replaced with this...

Sep 2024
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Manager

Product

A few things that I would change about Time and Attendance would be its automation, the way it...

Sep 2024
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Manager

Product

There is an application in Time and Attendance that staff members can use on their phones, and we...

Sep 2024
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Manager

Loyalty, Product

I wouldn't buy Time and Attendance again. I know that there are better products out there. We are...

Sep 2024
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Analyst/Coordinator

Product

I would say a lot of what we see now in terms of things that could be improved is the desire of...

Jul 2024
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Analyst/Coordinator

Product

The biggest strength of this solution is the flexibility of customization. The applicability of...

Jul 2024
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Analyst/Coordinator

Loyalty, Value

symplr’s new cloud-based product looks pretty slick. Their current product looks more like a...

Jul 2024
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Analyst/Coordinator

Relationship, Product

Our staff likes the system and likes being able to clock in and send data to our other solution. We...

Jul 2024
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Director

Product

We have used Time and Attendance for a long time, and it is meeting our needs. I don't think that...

May 2024
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Director

Loyalty

We are looking at a mobile app upgrade for Time and Attendance, but we haven't implemented that yet....

May 2024
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Director

Product

The reporting tools in Time and Attendance could be better. We can export some data to Excel, but...

May 2024
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Director

Operations, Product

symplr's upgrades don't tend to be very problematic. More often than not, the system's upgrades...

May 2024
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Director

Operations

For training, symplr has videos, paper training, and classroom training. The vendor will tell us...

May 2024
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Director

Product

We have someone who helps us do time cards in Time and Attendance, and if two people are in a time...

May 2024
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Director

Relationship

symplr has great customer service support options. We can do things on the phone with them and...

May 2024
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Manager

Operations

symplr was great during a large project of ours. Some of the team thought that symplr might have...

May 2024
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Manager

Loyalty, Product

I'm very familiar with the product, and it is very robust and flexible. Even our other vendor...

May 2024
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Director

Culture, Relationship, Operations

I would tell others looking at symplr's solution that they should make sure that they work closely...

Mar 2024
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Manager

Product

The calculations engine is wonderful. It is extremely configurable and robust. I would say it is the...

Feb 2024
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Manager

Product, Value

The product’s design is pretty archaic. Besides the calculation engine, there is virtually no...

Feb 2024
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Manager

Product

symplr could improve their integration by effectively dating things and having open API calls so...

Feb 2024
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Manager

Loyalty

I think our satisfaction with symplr is going to decrease over the next year. We have been looking...

Feb 2024
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Analyst/Coordinator

Product

The system's mobile app is really nice when employees forget to clock in or out. I teach a lot of...

Feb 2024
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Analyst/Coordinator

Relationship

I have gotten very familiar with how to update a rule or create a new rule in Time and Attendance....

Feb 2024
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Analyst/Coordinator

Product

It is much easier for us to look at our schedules in Time and Attendance than it is in Staffing and...

Feb 2024
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Analyst/Coordinator

Loyalty

Time and Attendance is part of our immediate plans. We have done quite a few updates. We have had...

Jan 2024
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Analyst/Coordinator

Culture, Relationship

In terms of promises, there have been some inconsistencies, or maybe not all of the truth has come...

Jan 2024
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Analyst/Coordinator

Culture, Value

Up until last year, symplr was really great about not overcharging, but we have had some bigger...

Jan 2024
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Analyst/Coordinator

Relationship

Apparently, symplr has started a new process I wasn't aware of. Everything in terms of requests...

Jan 2024
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Analyst/Coordinator

Relationship

symplr’s current support team has been pretty good. I have had some complications and issues with...

Jan 2024
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Analyst/Coordinator

Relationship

symplr has gone through and changed our account executive, so now, we are getting a whole new group,...

Jan 2024
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Analyst/Coordinator

Culture

Because of recent projects, symplr has had a little more insight into some possible functionality...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

My overall satisfaction level used to be higher. That is a little strange because last year, we had...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Time and Attendance is a solid program. It allows us to meet the needs of our employees where they...

Jan 2024
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VP/Other Executive

Product, Value

Time and Attendance doesn't meet our needs when it comes to the new fast pace of workforce...

Jan 2024
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VP/Other Executive

Operations

The vendor doesn't keep all of their promises when it comes to the customer service and follow-up...

Jan 2024
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VP/Other Executive

Loyalty

Our entire health system isn't on Time and Attendance. We want everyone to be on one product, so we...

Jan 2024
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Analyst/Coordinator

Product

Time and Attendance has a cool functionality. We just tell the software where we are going; we don’t...

Jan 2024
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Analyst/Coordinator

Product, Value

I have worked with Time and Attendance for a long time, and I have always been happy with it. It is...

Jan 2024
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Manager

Product

We have a lot of workarounds in the current system. We have a complex nature and complex needs for...

Jan 2024
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Manager

Relationship

The vendor’s advancements and improvements in technology and updates and enhancements fall short in...

Jan 2024
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Manager

Value

The vendor creeps up on us with charges for configuration, help, and changes as our business needs...

Jan 2024
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Manager

Product

Time and Attendance seems like a very inclusive and customizable system. It allows us to do many of...

Jan 2024
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Manager

Relationship

I would suggest symplr’s ticketing system and support on the administrative side could be improved....

Jan 2024
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Manager

Relationship

There have been a lot of changes at symplr recently, and I know they can't prevent things like that....

Jan 2024
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Manager

Operations

A great addition would be training videos and tutorials readily available for employers and users to...

Jan 2024
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Nurse

Product

It is easy for us to use the program's functionalities. However, the system's tardiness and...

Jan 2024
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VP/Other Executive

Relationship

The product is great, but there has been a decline in symplr’s responsiveness. We don’t get the...

Dec 2023
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VP/Other Executive

Operations

The symplr implementation teams are awesome and wonderful. We don't have issues with them going...

Dec 2023
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VP/Other Executive

Relationship

We can tell our customer success manager understands our operations and business needs, and they...

Dec 2023
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VP/Other Executive

Product

The product’s functionality works great. Our employees seem to like the product, and it isn't hard...

Dec 2023
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Director

Relationship

symplr really does try to stay engaged with us. symplr tells us when things are coming out, and then...

Nov 2023
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Director

Value

symplr is more than happy to let us use the product, but if we want something built into it, we have...

Nov 2023
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Director

Product

We are using an old version of the product, so the design is not the most reliable. We haven't...

Nov 2023
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Director

Loyalty, Relationship

symplr is meeting our needs today, and they are also helping us to plan for tomorrow. They...

Nov 2023
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VP/Other Executive

Loyalty

The product is not part of our long-term plans in its current version. The bottom line is that the...

Oct 2023
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VP/Other Executive

Product

Every time we upgrade or do a patch that is supposed to fix a problem, the upgrade breaks something...

Oct 2023
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VP/Other Executive

Operations, Product

When the system is working, it seems okay, although I have heard from users that another system is a...

Oct 2023
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Manager

Product

The product is pretty stable, and it works in any browser if someone is just looking at their time...

Oct 2023
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Manager

Product

The GUI in the product is dated and looks exactly the same as it has for a long time, but changing...

Oct 2023
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Manager

Relationship, Value

We have to wait on hold for symplr’s support team, and I don't think proactivity happens with...

Oct 2023
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