Time and Attendance Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
With symplr, we have had nothing but very positive experiences with all of our projects. symplr...
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Relationship
symplr has had some turnover, but they are very proactive about making those transitions very easy...
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Culture, Value
symplr doesn't necessarily avoid charging for every little thing. Their cloud model is better than...
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Culture, Loyalty, Relationship
A few years ago, we needed to move to an upgraded system, and Time and Attendance was still in that...
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Relationship, Operations
We had a big upgrade, and it was very well supported. symplr has given us a bunch of concessions and...
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Product
Time and Attendance's integration is rudimentary, but we have it, and it is feeding things to other...
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Loyalty, Relationship
symplr sends us emails. They let us know what is happening as well as what is up-and-coming. We will...
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Product, Value
The system is probably really user friendly for a person who works in a single department. However,...
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Product, Value
The biggest benefit of Time and Attendance is the app for teammates that allows them to clock in...
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Relationship
Personally, I would buy the system again. However, the vendor still has some opportunities to make...
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Product
When someone clocks in to the system, that creates a line for a specific time for time reviewers to...
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Relationship, Product
We have noticed that managing teammate lists in the system can be complicated if there is more than...
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Operations, Product
Since our implementation, symplr has added options for daily and weekly sign-off options so that we...
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Culture, Product
There was a lot of upselling of the product initially. It would be nice if the system could do what...
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Relationship
We can get in contact with symplr and their support people if we need to. Additionally, I have been...
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Relationship, Operations
symplr comes out every so often to give us a review of where we are with the products we use. When...
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Operations, Product
Based on my experience and what I have heard from others, Time and Attendance is a bit difficult to...
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Operations
I would buy the system again, but I would make different configuration decisions. The software...
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Operations
Our implementation of Time and Attendance went well overall. We had an excellent consultant, though...
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Operations
symplr has some work to do with their training. The resources exist, but we have to proactively...
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Relationship
We meet with symplr regularly, but I wouldn't describe them as being proactive. Being proactive...
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Product
Everyone wants the system to intuitively understand what they are doing without extra input. Users...
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Loyalty, Value
We chose Time and Attendance for its built-in guardrails and flexibility. Unlike our previous...
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Product, Value
Time and Attendance is a good product. It works well, and it is healthcare focused. All symplr does...
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Operations
symplr's implementations are very transparent. They hold to what they promise, and they really act...
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Relationship
symplr monitors our system, and they reach out to us through an established communication protocol...
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Product, Value
We get a lot of efficiencies from the system. We were able to sunset all of the time clocks, so we...
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Loyalty, Product
Time and Attendance is a pretty intuitive system, but it doesn't have the modern slickness of other...
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Loyalty, Product, Value
We would not buy Time and Attendance again. We have been through a lot with all the different...
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Loyalty, Relationship
symplr is good at not making promises at all. I can't even say how many times they have said that...
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Culture, Value
Many times, symplr has said we have to pay for something that seems like it should have been...
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Relationship
I am pretty happy with the solution, but we need more communication with symplr across the board. We...
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Relationship
symplr's executive involvement has improved dramatically over the last year. symplr has reengaged...
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Relationship, Operations
symplr has provided strong engagement during our build. We are a large organization, so we have a...
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Relationship, Product
Sometimes we have challenges with some of our other systems, and because I'm not close enough to an...
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Culture, Relationship
symplr is very clear when telling us what they can and can't do or what they think they can and...
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Product
Since we started using Time and Attendance, we have been able to meet the needs of different areas...
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Operations
symplr is lacking when it comes to training. We have been on the system for over a decade, and at...
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Loyalty
symplr is always pretty good with upgrades. I don't have any issues with those upgrades. On my side,...
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Relationship
I would choose Time and Attendance again because of its accessibility. There are people who we can...
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Culture, Relationship, Value
I struggle with symplr's charges because anytime we need anything, if we have a rule in place that...
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Loyalty, Product
We heard that the people piloting symplr’s enhanced Time and Attendance user interface are not happy...
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Operations, Product
Time and Attendance doesn’t have some of the integration capabilities we would like it to have, like...
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Product
We don't hear a lot of complaints about Time and Attendance, so it works. It does what symplr claims...
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Product
The solution's user interface could be better. It has a very '90s user interface, especially on the...
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Product
Time and Attendance integrates the way it is supposed to, and it generally works. symplr’s...
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Value
The support for Time and Attendance is so expensive. The vendor's licensing model is very sticky,...
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Loyalty, Relationship
We have had the solution for a long time, and it has changed ownership several times in that stint....
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Loyalty
The time clocks work. With some care and feeding, the technology works really well for us. We have...
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Value
symplr has a long way to go in serving their customers. At times, there is nickel-and-diming for...
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Value
The solution's cost is moderate to low. I like that part of it. symplr fares well in cost comparisons....
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Loyalty, Relationship
We are going to meet with symplr’s executives in the future. Since symplr took over, I haven’t seen...
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Loyalty
I anticipate my overall satisfaction being lower in the future because of the forced move to the...
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Relationship
Overall, the support is average. But I think symplr has sharpened up their account-executive...
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Relationship, Operations
We go through upgrades and have very few issues. symplr is actively engaged in upgrades and...
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Relationship
We are working with symplr on some things from a development road map. We have regular check-ins...
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Loyalty
symplr has a pretty good product for the price point that they are offering it at. If more people...
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Relationship
We are pretty satisfied with the support that we are getting from symplr. We can reach the top...
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Product
The initial product focus is always on the payroll functions or the actual timekeeping elements, but...
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Loyalty, Product
The system works the way it is supposed to work. It is just the upgrade piece that we are frustrated...
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Loyalty
I don't really have anything negative to say about the system's functionality. Overall, I am happy...
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Culture, Value
symplr is in the business of making money. If we need something, they will give us a quote, and we...
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Culture, Relationship
I am not aware of any instances of symplr being proactive. However, the executive team that I work...
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Operations, Product
I like that the system makes it very easy to configure changes, set rules, and process things. I...
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Loyalty, Product
We need more interactive workflows for managers in the system versus managers just having one spot...
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Relationship
symplr's system is reliable. It usually doesn't go down. The system's calculations are very...
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Product
The administrators have the flexibility to do what they need to do in this solution. We also like...
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Relationship
I have things down to a science with symplr, and they are always so easy to work with. No product is...
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Loyalty
We have been looking at getting new systems, and we have received a lot of feedback from end users...
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Product
There really aren't that many options out there that do time and attendance. There are systems from...
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Product, Value
Time and Attendance is functioning, but it is outdated. It requires way too many clicks, even for...
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Loyalty, Product
We are keeping Time and Attendance because it isn't really broken, and it seems to work pretty well...
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Product
There is a lot in Time and Attendance that we don't use. symplr could do a better job of selling us...
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Loyalty, Product
Even though the product is called Time and Attendance, if we want any real analysis of attendance,...
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Relationship
symplr's support is pretty good. It is better than the support of most other vendors. symplr is...
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Product
Time and Attendance's rules engine is very good. It is light years ahead of other vendors' rules...
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Loyalty
We are moving away from Time and Attendance, but it is becoming apparent that the new product isn't...
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Value
Time and Attendance readily identifies things over time that could be reduced. It has provided far...
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Loyalty, Product
symplr could modernize the UI for Time and Attendance, and I don't think they have geo-fencing yet...
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Operations, Product, Value
The product is a pretty good investment. I'm pleased with the ease of use. I see the product from...
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Loyalty, Product
One of the biggest benefits of Time and Attendance is the ability to customize things within the...
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Relationship
With symplr, we have very little involvement with anybody outside of the vendor's support on an...
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Operations
We haven't done any ongoing training with symplr recently. In some cases, symplr has online...
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Relationship
symplr is wonderful. We have regular meetings with them, and I love the data that they give us. They...
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Product
Time and Attendance does what we need it to, and we use pretty much all the parts of it. The last...
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Product
The responsibility could be partly on us because we have so many codes, but it would be nice if...
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Product
The system gets us everything we ask for. It is a good, stable product, and it has the information...
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Loyalty, Relationship
There are a lot of new things coming out regularly from symplr, so it seems like they are...
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Value
We get a good amount of value out of symplr, but they could push out some things more quickly to...
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Product
There are some things that could be better with the system. It can be a little bit clunky at times...
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Operations
If we tell symplr that we want training, they do usually try to meet with us to do some good trainings....
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Loyalty, Relationship, Product
symplr is one of the industry leaders when it comes to their product. That being said, we have been...
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Loyalty, Relationship
symplr has an online client portal that we can submit tickets to, and I think that the vendor still...
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Relationship
We have had a pretty significant turnover rate with client success representatives at symplr for the...
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Product
The most critical integration component of the solution is with the payroll and benefits...
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Culture, Operations
With this recent upgrade that we are scheduling, it has been like pulling teeth to get a statement...
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Relationship
There are always things that could be a little more clear or more user friendly for the end user....
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Culture, Operations, Product
I am happy with the product functionality. What makes me want to buy it again is that it seems to...
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Value
We don’t get complimentary things from symplr, even though we have been in business with them for a...
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Relationship, Product
The pro of Time and Attendance is being able to require the teammates to be accountable for their...
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Product, Value
From a float-pool perspective, there are things that definitely could be more efficient. Time and...
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Operations
symplr used an external contractor to roll out the product, and those trainers showed us things one...
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Culture, Relationship
I am not part of any conversations about symplr's vision, so if they are delivering on it, I am not...
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Value
Since implementing the solution, I have not seen any data about its impact or any benefits we might...
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Product
There are things that seem like simple fixes to us that we have given feedback about and not seen...
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Product
With Time and Attendance, there is still a lot of manual work. Even though employees can badge in,...
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Loyalty, Product
The product today is very similar to the way it was when we started using it several years ago....
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Culture, Product
Time and Attendance works as promoted and does what it is supposed to do. It integrates well with...
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Product
There is an opportunity to level up the data and analytics in Time and Attendance. There is some...
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Product
The solution's GUI needs to be updated. It looks a little prehistoric in that it has a bit of a DOS...
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Culture, Relationship
We have always had good experiences with symplr. We had a little issue that popped up, but they...
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Operations, Product
For employee users, Time and Attendance is pretty straightforward. I don't think it takes a lot of...
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Relationship
We can always reach symplr’s support on the phone. They are by far the best I have worked with. We...
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Operations
symplr’s training has gotten better this last year. We have had a lot more engagement from them....
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Loyalty, Product
Time and Attendance has a very robust rule calculation for timecards and the ability to customize...
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Product
We are able to do what we need in the system, but the review is lengthy. The review is significantly...
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Operations
The training for the system was effective, and we got a sense of where we needed to be and how we...
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Loyalty
We have a unique office that is very regionally based, and without some upgrades, the system is...
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Product
The system provides a teammate with visibility into their own time. It tells them when they clocked...
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Product
The ability for a teammate to change multiple cost centers in the system at the same time would be...
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Product
We have to enter massive department codes in the system when someone clocks in or out, so our staff...
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Relationship
symplr has made attempts to set up meetings with us, and they have listened to our feedback. With a...
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Product, Value
symplr's system has been extremely positive in our area, and with the features it has, it would be a...
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Operations
During the implementation of the product, symplr had meetings with us. They have shared an interest...
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Relationship
The responsiveness from the support people is good, but when we call in, the support people often...
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Relationship
I would give a huge shout-out to our contact at symplr who has been with us for the last several...
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Operations
We don't get any ongoing training at all. We don't know whether that is even an ongoing offer. I...
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Product
We are fairly pleased with the system. It is always really great. The product works and meets our...
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