tebra Telehealth Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
tebra’s support is terrible. It is a phone call, or we send an email. Then we get a ticket, and with...
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Product
In Kareo Telehealth, there is a piece under patient accounts and billing where I would like to have...
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Operations
Initial training was interesting because the people we worked with hardly spoke any English. This...
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Product
There have been alerts from tebra. On the upgrades, we do get emails, notifications, and texts about...
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Product
The big thing I want in Kareo Telehealth is AI documentation. I would like to see things like that...
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Relationship
The only place where Kareo Telehealth lacks is in some of their technical support and contacting...
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Product, Value
I use Kareo Telehealth for all my patient care, so that is whether they are seen in the office or...
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Product
I do use tebra's EHR, but I don't use it for video functionality. I had issues in the past with...
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Product
Kareo Telehealth doesn't say that a patient's ID is mandatory. I want to choose whether I want...
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Loyalty
I'm not sure whether Kareo Telehealth is part of my long-term plans. I was actively looking for...
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Relationship, Product
With Kareo Telehealth, I haven't had to transfer any information. But the referral process is a...
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Loyalty
Knowing about the other competitors, I probably would choose Kareo Telehealth again. I interviewed a...
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Product
Kareo Telehealth is meeting some of my needs. There are some things I would like to see in terms of...
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Loyalty, Product
There are some problems that I have been having for a long time, and I don't know whether anyone is...
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Operations
The Kareo Telehealth upgrades have been better. But there are certain things I could do before that...
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Operations
I had a good trainer for Kareo Telehealth, but I have heard about some people who haven't had good...
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Product
tebra promotes Kareo Telehealth for mental health practitioners, and there are a few things in the...
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Relationship
tebra is really proactive. They send a lot of messages out about things they are fixing and things...
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Value
I pay one monthly fee for Kareo Telehealth, and it doesn't matter what else I do. Also, the vendor...
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Relationship, Operations
tebra keeps us up-to-date on everything and does what they say they are going to do. If I need help...
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Relationship
Kareo Telehealth has been harder than I thought it would be, but it does what I need it to do....
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Value
tebra is charging for every claim. Every little thing that is done in the system has a charge.
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Product
Most things work smoothly with Kareo Telehealth, but the system definitely has some glitches, and...
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Product, Value
With Kareo Telehealth, any new technology helps, but we haven't spent anything. Most of our peers in...
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Relationship, Product
No one from tebra has worked with me at all.
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Product, Value
Kareo Telehealth is convenient. It helps keep our practice going when people can get it to work.
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Relationship
Kareo Telehealth is not reliable, and there is always some issue that requires tech support. When we...
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Product
I am very satisfied with Kareo Telehealth. It currently is meeting all our needs.
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Product
If I were to measure a year from now, with AI, I would say Kareo could really improve. I love the...
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Product
There is always room for improvement when it comes to Kareo Telehealth. Sometimes it bothers me that...
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