The Craneware Group 340B (Sentinel/Sentrex) Commentary

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From my conversations with them, I think The Craneware Group is taking the proper steps to stay...

I would tell others considering The Craneware Group 340B that, at least from a split billing...

We had a recent contract situation where The Craneware Group changed the terms on me slightly, and...

I rate receiving our money’s worth a little lower because we're paying a premium price for The...

I want to see the vendor's support model change. I think the customer needs to have more access to...

The Craneware Group has the infrastructure to maybe do some things that some of the other vendors...

Part of our concern with getting our money’s worth with The Craneware Group is just the scale of our...

The change to The Craneware Group 340B was tough. The Craneware Group has a project manager, but...

Several of our staff members went through the training for The Craneware Group 340B. What I heard...

I would not buy The Craneware Group 340B again. When vendors are bought out by larger organizations,...

The Craneware Group is good. I feel like we have a very strong relationship with them, and we have...

The Craneware Group 340B is very usable. I like that they've given us more options in terms of...

I don't know how realistic this is, but there have been a lot of changes over the last few years in...

With the solution's capabilities, I think there's maybe just always a desire to have a little bit...

The solution is accurate as it validates the data.

My biggest issue is that the solution doesn't integrate well with another solution we have, and it...

The Craneware Group has good summaries of the different manufacturer restrictions. I work closely...

The Craneware Group is looking into AI for their 340B third-party administrator solutions, and that...

With The Craneware Group 340B, we can say we passed audits, and at the end of the day, that is all...

The Craneware Group provides support, but we have to pay for it. The support is good, but it's not...

At the level I work with, The Craneware Group's team takes my concerns and escalates them, and then...

The Craneware Group's training programs are very comprehensive. They would be of greater value if we...

I have needs, and The Craneware Group is constantly working toward them. On the positive side, I see...

When I’m working with The Craneware Group’s customer support people, they can see things I can’t see...

We originally signed on with Sentry Data Systems, and they eventually became The Craneware Group....

Recently, The Craneware Group has been busy with changes because of the politics and the market, so...

The Craneware Group is helpful, but there is complexity with the drug manufacturer restrictions...

We have had several representatives at The Craneware Group, and it just seems like they put people...

The 340B rebate module that The Craneware Group has come up with is super expensive for what it...

Our account manager from The Craneware Group is lacking. They seem to be a glorified administrative...

When a new drug gets restricted, The Craneware Group doesn't have a way to automatically update...

I just find our representative from The Craneware Group to be worthless. We have our regular...

We just went through contract negotiations with The Craneware Group, and it was rough, to say the...

The training from The Craneware Group is a mess. Even through the implementation, they were just...

The Craneware Group 340B really hasn't changed too much other than the most recent rebate and the...

The Craneware Group could improve their support piece by getting initial feedback sooner. It usually...

If we didn't have a 340B program or were looking for one, there are other options out there, but The...

With the system, we cannot use our reports because of how our entities are set up in clean sites...

We have regular meetings with The Craneware Group. We let them know when we find something wrong,...

Some of the things The Craneware Group presented to me for federal mandates were things that we...

As part of the acquisition by The Craneware Group, the vendor now has quarterly meetings where they...

The Craneware Group's tools are really expensive, but our 340B drug expense savings as a health...

The tool that The Craneware Group has built to manage restrictions has a lot of flexibility and...

The tool that The Craneware Group has built to manage restrictions has a lot of flexibility and...

Sentry Data Systems was acquired by The Craneware Group a few years ago, and there have been some...

The system's capabiltiies continue to improve, particularly within the 340B space with ongoing...

Many vendors and organizations are increasingly using The Craneware Group 340B for financials...

The Craneware Group is very transparent with their prices. They clearly communicate costs up front...

For The Craneware Group, additional focus is needed on their 340B program, particularly in terms of...

Many vendors try to automate drug manufacturer restrictions to make things easier for end users. The...

The Craneware Group has made significant improvements to their training and support over the last...

We have been live on the system for years, and there have been very few changes to it. It is likely...

The vendor provides up-to-date manufacturer restrictions. We are able to navigate those restrictions...

One of The Craneware Group 340B's weaknesses is that it could have better reporting options for the...

The vendor remains very focused on customer service and making things easier for us as the customer....

The Craneware Group has moved to a team-based account management model. While we still have an...

The system provides a report that I can run, after which I manually review it to identify referrals...

We do not run into many issues with the program. I would not call 340B simple, but because we are...

The vendor said that they were working on a solution to help with a certain thing as best as they...

I could get on a call right now and have somebody from the vendor explain whatever aspect I may need...

We have a dedicated vendor resource, and they are like another employee for us. They manage and help...

I have seen so much improvement just over the last couple of years in The Craneware Group's system,...

There are some things that I wish I could do in the system, like some reports I wish I could...

In the beginning when we started with The Craneware Group, they were fantastic at helping us...

We regularly have a training with the vendor where they tell us about all the new upgrades they have...

The Craneware Group knows we have had issues with them. We recently had a meeting, and it went all...

I went through The Craneware Group's superuser training, but I didn't learn anything from it. We pay...

Things with The Craneware Group are not going great. I wasn't here during the implementation, but...

We don't get help immediately. When we do get help, we can usually get things fixed. But a lot of...

When I submit a ticket with The Craneware Group, the first person can never help me. I'm always told...

The 340B rebate pricing is big in our decision of whether to switch vendors. With every issue, The...

I have gone through pretty much all of The Craneware Group's video trainings. It would be great if...

We have looked into The Craneware Group's new rebate platform. It is incredibly expensive. It is a...

The Craneware Group has been very good. They have made several improvements, especially expanding...

I would really like to see more robust dashboarding from The Craneware Group. When I log in to the...

The Craneware Group recently restructured roles and responsibilities, and I’m transitioning from my...

The Craneware Group rolled out a significant number of webinars explaining the rebate program, what...

The configurations to set for drug manufacturer restrictions are confusing. It would be good to have...

The Craneware Group set up The Craneware Group 340B in a way that allows us to manage the NDCs...

If we have to make changes to things, like if we have to add hospitals or if we go above a certain...

We have been trying to get something put in place for a central fill for one of our facilities that...

We have a dedicated strategic account executive from The Craneware Group who works with us, and they...

The Craneware Group is great at support. If we open a case, they are on the case within the first...

The customer service is great. The Craneware Group is very prompt and very supportive of our needs...

There are occasional stability issues with The Craneware Group 340B, and the web interface hangs and...

The Craneware Group has made an effort when it comes to training. They have some baseline PDFs, and...

If I got the most helpful person at The Craneware Group each time I called, that would be pretty...

The Craneware Group does a decent job of providing comprehensive restricted NDC lists within their...

Live training with The Craneware Group is underwhelming. We have had some decent support...

In general, The Craneware Group operates in good faith, and their web interface is fairly intuitive....

We haven’t had a really good relationship with The Craneware Group. Their customer service is just...

The Craneware Group offers to manage the program for us, but they also give us the option to manage...

As part of our EMR implementation, The Craneware Group wants to charge per data feed instead of...

The vendor is pretty good when it comes to the support chain. They are also pretty good in terms of...

The software does some really amazing things. The Craneware Group offers a lot to a 340B covered...

The Craneware Group develops reports that we can run out of their system. The vendor is trying to be...

With The Craneware Group, users can put in requests, and then we can vote on those to move them to...

We probably wouldn't buy The Craneware Group 340B again. Back when we started with the vendor, they...

The issue with The Craneware Group’s system is the lack of upgrades. The Craneware Group 340B is the...

The Craneware Group has tried to move a lot of their personalized training to online recordings, and...

The reporting in The Craneware Group 340B is very helpful. Being able to pull invoice data at the...

The Craneware Group offers ongoing training. That training is never long enough or in-depth enough,...

We spend more time fixing the system than we do using it. The system doesn't make it easier for us...

The Craneware Group promotes their solution as being way better than it actually is. Over the last...

The Craneware Group has made more of an effort to implement requested changes from customers, but...