The Craneware Group 340B (Sentinel/Sentrex) Commentary
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Culture, Loyalty

The Craneware Group is a bit problematic. We may keep their system in our long-term plans, but they...

May 2025
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Manager

Value

The Craneware Group finds a way to charge us for everything. We use referral vendors to help us do...

May 2025
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Manager

Relationship

We are now getting executive involvement from The Craneware Group, but we didn't originally. We had...

May 2025
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Manager

Relationship

The Craneware Group's efforts to help us navigate drug manufacturer restrictions are pretty good....

May 2025
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Analyst/Coordinator

Value

With The Craneware Group, there is an alternative delivery model with the manufacturer restrictions...

May 2025
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Analyst/Coordinator

Relationship, Product

Our familiarity with the solution is a big thing for us. We have a lot of experience with the...

May 2025
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Analyst/Coordinator

Relationship

The Craneware Group's customer service has been pretty good over the last few years. We have a...

May 2025
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Analyst/Coordinator

Culture, Loyalty

One positive thing about The Craneware Group is that they are ready for a rebate model. That is the...

May 2025
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Analyst/Coordinator

Culture, Value

340B management and purchasing optimization analytics are rapidly evolving fields. It would be nice...

May 2025
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Analyst/Coordinator

Relationship

The Craneware Group usually keeps to the status quo, especially with 340B things. Originally, the...

May 2025
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Analyst/Coordinator

Value

The Craneware Group could do a little more to help us navigate drug manufacturer restrictions. The...

May 2025
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Analyst/Coordinator

Relationship

The financial reporting is not as robust as we would like it to be, so we have to ask repeatedly for...

May 2025
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Analyst/Coordinator

Product

In the pharmacy world, hemophilia medications come in vial sizes that have a range of potential...

May 2025
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Analyst/Coordinator

Product

I want more flexibility for the end user. For example, we can schedule reports to run on a certain...

May 2025
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Analyst/Coordinator

Relationship

I would tell someone considering going with the vendor to get a dedicated account manager because...

May 2025
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Analyst/Coordinator

Relationship

The vendor’s program for handling the manufacturer restrictions is good. We have recurring meetings...

May 2025
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Analyst/Coordinator

Operations

The training is very good, and the navigation through the system is pretty good. The Craneware Group...

May 2025
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Analyst/Coordinator

Loyalty

The system isn’t part of our long-term plans, but we haven’t chosen a new vendor yet. We have had...

May 2025
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Analyst/Coordinator

Value

In the 340B industry, because of the manufacturer restrictions on certain medications, the 340B...

May 2025
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Analyst/Coordinator

Relationship, Operations, Product

It seems like the vendor has implemented a lot of upgrades in the past 18 months, and none of the...

May 2025
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Director

Product

With The Craneware Group 340B, when we have multiple entities like we do, we have to go in and out...

May 2025
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Director

Loyalty, Product

The Craneware Group is updating and changing things because we saw something that looked really old,...

May 2025
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Director

Culture, Relationship

We had a situation in the past with The Craneware Group that we were trying to work through, and we...

May 2025
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Director

Relationship

The Craneware Group is pretty good when we call them or open a ticket. They respond right away, but...

May 2025
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Director

Operations, Product

With The Craneware Group, the QA process is not good. It seems like we have to do our own QA. We...

May 2025
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Director

Product

The thing with The Craneware Group 340B is that once we go through all the pain of tweaking it, it...

May 2025
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Director

Operations

The Craneware Group does not keep their promises around timelines, implementations, or changes. The...

May 2025
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Director

Operations

The Craneware Group does a lot of training. They put quite a bit of stuff out there. Sometimes the...

May 2025
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Director

Operations

We don’t have any real issues with The Craneware Group 340B; occasionally, there are little bugs in...

Apr 2025
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Analyst/Coordinator

Operations

It is hard to navigate drug manufacturer restrictions. There are dozens of companies and...

Apr 2025
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Analyst/Coordinator

Relationship

The Craneware Group maintains our data and provides us with updates, and it is like political...

Apr 2025
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Analyst/Coordinator

Relationship, Product

The Craneware Group definitely makes an effort to keep all their promises. Algorithms don't always...

Apr 2025
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Analyst/Coordinator

Operations

When The Craneware Group implements something, they pull out all the stops. It is so intense that we...

Apr 2025
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Analyst/Coordinator

Operations

The Craneware Group’s training has improved. With any training that deals with theoretical or faux...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

The Craneware Group is working overtime on integration. They are very helpful. I don't perceive a...

Apr 2025
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Analyst/Coordinator

Operations

The process of applying a lot of data is very complex, and The Craneware Group trains and helps us...

Apr 2025
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Analyst/Coordinator

Relationship

The Craneware Group is very responsive. They are very good at letting us know ahead of time about...

Apr 2025
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Analyst/Coordinator

Relationship

The Craneware Group does a lot. The only wish we ever have for any of our data processing companies...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

My organization has been working with The Craneware Group for over a decade. I'm familiar with...

Apr 2025
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Analyst/Coordinator

Relationship

My satisfaction with The Craneware Group should hold. The only thing that would mess things up is...

Apr 2025
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Analyst/Coordinator

Culture, Loyalty

The algorithms in The Craneware Group 340B aren't perfect, but the vendor doesn't oversell their...

Apr 2025
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Manager

Relationship, Operations, Product

The Craneware Group could do a little better with more frequent updates. Other companies are...

Apr 2025
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Manager

Loyalty

The Craneware Group's 340B system is probably not going to be part of our long-term plans. It will...

Apr 2025
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Manager

Product

With the product, reports are just at our fingertips. We pretty much just change some basic...

Apr 2025
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Manager

Loyalty, Product

The Craneware Group's 340B system does not meet all my needs today. I am looking for better...

Apr 2025
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Manager

Relationship

The Craneware Group is really supportive when we call. We typically enter cases; we don't call for...

Apr 2025
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Manager

Operations

For The Craneware Group, training is usually our account manager giving us a basic overview of how...

Apr 2025
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Manager

Relationship, Product

The Craneware Group keeps all of their promises. Timelines are a little different, but they usually...

Apr 2025
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Analyst/Coordinator

Relationship

We are a bigger customer of the vendor, so I don't know whether this comment carries a bit of...

Apr 2025
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Analyst/Coordinator

Product

The Craneware Group apparently has a sandbox where we can go into a hypothetical live data...

Apr 2025
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Analyst/Coordinator

Product

Things are going pretty well in the last 12 months with The Craneware Group. I dabble a little bit...

Apr 2025
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Director

Product

My biggest complaint with the product is that the logic that The Craneware Group uses to put in the...

Jan 2025
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Director

Operations

The education about The Craneware Group's product could have been better, and that might help me...

Jan 2025
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Director

Product

The product's interface is a GUI; it is very easy to use. We look at it and can figure out what to do....

Jan 2025
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Director

Product

The Craneware Group needs to have slightly more robust reporting; we have to submit data, and it is...

Jan 2025
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VP/Other Executive

Culture, Relationship

Once we got past the negotiations portion, the vendor was incredibly understanding and oriented...

Jan 2025
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VP/Other Executive

Operations

One of the things that The Craneware Group has really gone above and beyond on is that they were...

Jan 2025
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VP/Other Executive

Loyalty, Value

Other vendors' products were too complicated for our needs, so we went with The Craneware Group....

Jan 2025
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VP/Other Executive

Culture

The onboarding was onerous and legally challenging. It was not fun. We have been in a working...

Jan 2025
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Director

Operations

In 2024, if not right at the end of 2023, The Craneware Group implemented new functionality that...

Jan 2025
||
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Director

Relationship, Product

The product can be very slow sometimes. My understanding is that over the last year, through the...

Jan 2025
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Director

Product

In terms of integration, we don't have any issues with sending reports from our credentialing...

Jan 2025
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Director

Culture, Loyalty

The Craneware Group hasn't had to promote anything to us since we have used the product for a while....

Jan 2025
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Director

Product

The Craneware Group 340B doesn't currently offer us a health-system-wide view for our mixed-use...

Jan 2025
||
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Director

Loyalty, Relationship

Since the acquisition of Sentry Data Systems, The Craneware Group has actually been scheduling user...

Jan 2025
||
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Director

Relationship

With The Craneware Group, there are scenarios where we need a response from a support person...

Jan 2025
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Manager

Relationship

My representative with The Craneware Group helped me solve problems. When we put in cases with the...

Dec 2024
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Manager

Operations

When we renewed our contract for The Craneware Group 340B, the vendor required the implementation of...

Dec 2024
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Manager

Value

The Craneware Group’s prices are high for implementing contract pharmacies and annual fees. I think...

Dec 2024
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Manager

Product

The software is hard to integrate with things. We are seeing less revenue in our organization...

Dec 2024
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Manager

Loyalty

The Craneware Group 340B is not part of our long-term plans. Our reasons for not renewing are more...

Dec 2024
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Manager

Relationship

After The Craneware Group bought Sentry Data Systems, the accountability and support got a little...

Dec 2024
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Manager

Product

The vendor's technology is good. In the beginning, if we wanted to exclude NDCs for manufacturer...

Dec 2024
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Manager

Product

The product is pretty easy for the people who use it every day to navigate, but it is probably a...

Dec 2024
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Manager

Operations

The Craneware Group has really good training opportunities. They have on-demand classes that we can...

Dec 2024
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Manager

Relationship

Products are always promoted to work better than they actually do. There are things that we thought...

Dec 2024
||
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Manager

Loyalty, Product

My overall satisfaction is where it is because I will never be extremely satisfied with the system's...

Dec 2024
||
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Manager

Relationship

We have a dedicated strategic account executive. Everything goes through that person, and that...

Dec 2024
||
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Manager

Relationship

The Craneware Group's customer service is above what I have experienced with other vendors that I...

Dec 2024
||
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Director

Operations

This solution has a complex setup where each manufacturer has specific criteria that we have to...

Nov 2024
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Director

Value

This solution integrates well into our EMR, and The Craneware Group has a variety of additional...

Nov 2024
||
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Director

Relationship, Product

We send The Craneware Group multiple different data feeds daily, and a lot of times, if something...

Nov 2024
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Director

Loyalty, Product

The entire platform is based on the data that we, as the covered entity, provide to it. So, if we...

Nov 2024
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Manager

Product

The Craneware Group 340B is very easy to use. I'm getting exactly what I was told I would get. I...

Nov 2024
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Manager

Culture, Loyalty

I think The Craneware Group is going to struggle with the rapid changes that are about to happen,...

Nov 2024
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Manager

Loyalty, Relationship, Operations

The Craneware Group has introduced a number of new features that I have been really grateful to...

Nov 2024
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Manager

Relationship

The Craneware Group has been really good about providing quality help. They helped me solve a...

Nov 2024
||
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Manager

Relationship, Operations, Product

Since The Craneware Group acquired Sentry Data Systems, they have been pretty aggressive about...

Nov 2024
||
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Manager

Operations, Product

For an entity as small as our organization, The Craneware Group 340B is an absolutely spectacular...

Nov 2024
||
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Manager

Operations

I have been very happy with the training from The Craneware Group. The frequency of training has...

Nov 2024
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Manager

Relationship

Our account manager from The Craneware Group has been extremely helpful. For any question we have,...

Nov 2024
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Manager

Value

We have cost connections with The Craneware Group. They have quoted us for products that they offer,...

Oct 2024
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Manager

Relationship, Product

When a lot of restrictions came out back in 2020, it seemed like there was a lot of confusion about...

Oct 2024
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Manager

Loyalty

We haven't had the best experience with The Craneware Group, so we are leaving them on the contract...

Oct 2024
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Director

Relationship

When we had to do reporting for public health, The Craneware Group came right up as fast as they...

Oct 2024
||
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Director

Relationship, Operations

Because of our comfort or familiarity with The Craneware Group, sometimes they think we understand...

Oct 2024
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Director

Relationship

The Craneware Group has been a lot better at keeping promises. There are still things, but I’m more...

Oct 2024
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Director

Loyalty, Value

One thing I liked when 340B was coming out was that The Craneware Group had a fantastic summary...

Oct 2024
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Analyst/Coordinator

Product

There are many pain points with The Craneware Group. The quality of the data itself is a big thing....

Oct 2024
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Analyst/Coordinator

Culture, Value

The Craneware Group charged us for everything, and we had to work on our contract so that the vendor...

Oct 2024
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Analyst/Coordinator

Operations, Product

Our experience with The Craneware Group's upgrades is very negative. They tend to not tell us when...

Oct 2024
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Analyst/Coordinator

Operations

Sentry Data Systems has a lot of training that we can sign up for. The quality of their actual...

Oct 2024
||
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Analyst/Coordinator

Product

Sentry Data Systems' platform is not intuitive at all. Their user interface is very difficult,...

Oct 2024
||
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Analyst/Coordinator

Product

The Craneware Group absolutely has to do something about their user interface. It is really awful....

Oct 2024
||
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Analyst/Coordinator

Relationship, Product

The vendor does well with helping us on the drug manufacturer restrictions side. I'm very impressed...

Sep 2024
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Analyst/Coordinator

Product

The product's ease of use could be better because it takes a minute to get used to it. Things are...

Sep 2024
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Analyst/Coordinator

Relationship

We had a horrible problem with Change Healthcare, and that took a long time to get sorted out. But...

Sep 2024
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Analyst/Coordinator

Relationship

The vendor's involvement is good because we talk to all of the vendor's people. A year or two ago,...

Sep 2024
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Analyst/Coordinator

Relationship, Product

A huge thing that the vendor has done is the entity can now manage their own manufacturer actions...

Sep 2024
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Analyst/Coordinator

Operations

For a recent implementation, the vendor gave us a project manager, and that person was wonderful....

Sep 2024
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Analyst/Coordinator

Relationship, Product

Things are going well with The Craneware Group. They noticed that they were behind, so they have put...

Sep 2024
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Analyst/Coordinator

Relationship

The Craneware Group has been having a lot more informative Webexes that show us how to do a lot of...

Sep 2024
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Manager

Product

The system seems to be pretty comparable with other systems. It works well, and the vendor has hit...

Aug 2024
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Manager

Relationship, Product

Since The Craneware Group switched over to having the management being handled by the individual of...

Aug 2024
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Manager

Relationship

Terminology is our big downfall with The Craneware Group's customer service. We can open a case...

Aug 2024
||
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Manager

Relationship

Since Sentry Data Systems switched to The Craneware Group, communication has been a bit on the rough...

Aug 2024
||
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Manager

Value

The Craneware Group is a little on the pricier side, and they charge for every implementation, it...

Aug 2024
||
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Manager

Product

The Craneware Group added an audit manager, and that was great because it pulls random and targeted...

Aug 2024
||
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Manager

Operations

The Craneware Group is doing foundations training sessions; those are sessions where they go over...

Aug 2024
||
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Manager

Loyalty

The Craneware Group is part of our long-term plans for now. We most likely plan to keep the solution...

Jul 2024
||
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Manager

Relationship, Value

The vendor has gotten a lot better at keeping all of their promises. What has changed is Sentry Data...

Jul 2024
||
(0)
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Manager

Product

Without getting too much into the weeds with some of the improvements or how we could increase...

Jul 2024
||
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Manager

Product

The Craneware Group 340B is not the easiest of systems to navigate. It is very data driven. Some of...

Jul 2024
||
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Manager

Product

The vendor has some new technology, but to be honest, we haven't really utilized a lot of it. It is...

Jul 2024
||
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Manager

Culture, Value

When it comes to recommending the product to a peer or friend, I’m pretty neutral. I would have a...

Jul 2024
||
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Manager

Relationship, Product

The product meets our needs, but it does require a lot of user input from us to make sure that...

Jul 2024
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Manager

Relationship

We don't get a lot of help from the vendor to navigate drug and manufacturer restrictions. They...

Jul 2024
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Manager

Relationship

Overall, The Craneware Group’s customer service is good. They seem to be responsive and get an...

Jun 2024
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Manager

Relationship

The Craneware Group’s support team is good. I can access them, but sometimes it is harder than I...

Jun 2024
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Manager

Value

With The Craneware Group 340B, we don't typically get charged for changes that we need to make. Most...

Jun 2024
||
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Manager

Operations

There are always little things to improve with The Craneware Group’s upgrade services, but overall...

Jun 2024
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Manager

Relationship, Product

I’m not really sure how much The Craneware Group is involved with the integration, and there isn’t...

Jun 2024
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Manager

Relationship, Product

The Craneware Group is very hospital heavy, and sometimes we basically are like the add-on. Things...

Jun 2024
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Manager

Relationship, Product

We don't see a lot of new changes from The Craneware Group. I'm sure they do updates periodically,...

Jun 2024
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Director

Relationship, Value

We consider The Craneware Group one of our partners, not a vendor. A lot of what we have...

Jun 2024
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Director

Relationship, Product

I would like better customer-facing reporting functionality and features so that whatever I need, I...

Jun 2024
||
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Director

Relationship, Product, Value

The Craneware Group 340B helped us identify all the NDCs and helped us put whatever necessary blocks...

Jun 2024
||
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Analyst/Coordinator

Product

The Craneware Group 340B was a little cumbersome until we got used to how the system worked. It...

Jun 2024
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Analyst/Coordinator

Relationship

We have had some significant issues with how our restrictions have been handled by The Craneware...

Jun 2024
||
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Analyst/Coordinator

Loyalty, Relationship, Value

We are considering leaving The Craneware Group because the level of customer service has gone...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

We had really great support and a really great relationship with Sentry Data Systems. Now that level...

Jun 2024
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VP/Other Executive

Loyalty

We chose The Craneware Group for their time-step capability and the accuracy of their data. Though...

Jun 2024
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VP/Other Executive

Operations

There was an implementation with some delays due to staffing issues at The Craneware Group. They had...

Jun 2024
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VP/Other Executive

Relationship, Product

The product’s functionality is much improved. The improvements come with dialogue with the analysts...

Jun 2024
||
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VP/Other Executive

Relationship

We appreciate the data that The Craneware Group is able to provide and their due diligence. We have...

Jun 2024
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VP/Other Executive

Product

If there is a negative, it is that The Craneware Group 340B is not an enterprise system where we...

Jun 2024
||
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VP/Other Executive

Product

We are very ingrained with this application, so we submit a lot of upgrade requests because we want...

Jun 2024
||
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