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User Commentary
Culture, Loyalty, Product
The product works as promoted, but we always look at the software to do more than it can. We are...
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Relationship, Operations
The Craneware Group listens to their clients. The vendor has been pretty responsive. They have a new...
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Relationship
The Craneware Group communicates with their clients. Our account service manager reaches out to us...
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Operations
The training has several parts. The vendor can do one-on-one or team training, and they have online...
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Relationship, Operations
The Craneware Group offers good training, and they also do hands-on conference calls. They have a...
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Loyalty, Product
The system can be complex. The Craneware Group upgraded their portal and how we log in to the...
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Loyalty, Relationship
The Craneware Group does not keep promises. It takes way too long to get a resolution on certain...
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Product
There have not been many updates to the product. Sentrex and Sentinel do very complex things and are...
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Culture, Loyalty, Value
The Craneware Group supports us. There are other products I would like to try, but The Craneware...
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Value
Sentry Data Systems had a new add-on service that we could utilize if we were subscribed to it in...
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Relationship
I'm not as enamored with Sentry Data Systems as I was at one point in time when I thought they were...
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Product
The product has had the same interface for several years. Each of the third-party administrators...
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Relationship
The Craneware Group has a good turnaround time, and their dashboard is good.
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Loyalty, Relationship
At this point, I would buy The Craneware Group 340B again just because we don't know what else is...
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Value
We could request product enhancements, and The Craneware Group is more than willing to work on them....
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Product
With the split billing, it is very easy to see audit material without having to get into the weeds....
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Culture, Relationship
Probably the best thing that happened with split billing was when the product was purchased by The...
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Product
If The Craneware Group could improve anything, they could maybe improve the look of the website, not...
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Relationship, Product
The system functions well, and it does what we need it to do. I think that the vendor tries to be...
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Value
The Craneware Group could improve by trying not to nickel-and-dime us to death. Their referral...
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Relationship
Compared to some other vendors that I have looked at and based on some conversations I have had with...
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Loyalty, Relationship
Overall, the system is pretty reliable. I understand its logic. If something is awry, my team...
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Relationship
The Craneware Group has put in a lot of effort during the time that I have worked with them. I have...
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Relationship
The Craneware Group’s support people are very responsive. The vendor's executives are involved...
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Value
With The Craneware Group 340B, our 340B audits have always been pretty good. I know there are other...
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Loyalty
The Craneware Group bought Sentinel and Sentrex, so within The Craneware Group’s portal, we can get...
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Operations
I am extremely satisfied with the way that The Craneware Group implements upgrades. The Craneware...
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Product
The way that The Craneware Group 340B uses some of its terminology and the way that it displays our...
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Loyalty, Product
As far as I can tell, the technology hasn't changed in a long time. The functionality is the same as...
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Loyalty, Relationship
The Craneware Group will let us know about everything that will help us stay on 340B. The moment we...
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Operations
None of my implementations over the years have ever hit the window. We have had multiple...
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Relationship
The Craneware Group’s support team is very responsive and user friendly. If I need somebody outside...
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Relationship
I would tell others to take 340B at their own risk. If a facility is adamant that the solution is...
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Operations
The training hasn't evolved or changed for 340B. It is still the same redundant, stupid nonsense...
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Product
If we haven't used Sentry Data Systems’ product, we get utterly confused. But if we have used it for...
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Value
There is not much more of a rock bottom the vendor could get to. If there were a lower number, I...
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Relationship, Product
When drug manufacturer restrictions came in place, Sentry Data Systems’ standard response was to...
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Loyalty
Sentry Data Systems is not part of our long-term plans. The only thing Sentinel has going for it is...
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Relationship
A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...
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Product
The Craneware Group’s 340B program is robust. It offers a lot of options, and the reporting is good.
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Relationship
A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...
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Relationship
There is not a proactive or after-the-fact approach to work with entities. The Craneware Group does...
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Loyalty, Value
The platform is dated at this point in terms of improvements, but the standard product when we went...
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Culture, Loyalty
I don't think The Craneware Group has anything special about them, but because they have been...
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Relationship, Operations
We don't run into that many issues per se, but our customer service representative is not very...
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Operations, Product
There was a time when the system went down, so we went back to our manual process until it could...
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Product, Value
It would be great if The Craneware Group could adjust their estimation times. We have been...
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Operations
The Craneware Group's training is pretty good.
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Operations
During our implementation, there were certain settings that we should have turned on based on our...
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Relationship, Operations
The vendor may have had some communication issues when it came to some of the system's settings and...
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Culture, Operations, Product
One thing that I actively dislike about the vendor's program is that if users don't have access to...
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Loyalty, Operations
Our biggest struggles have been whenever we have had a go-live or something like that. I know there...
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Relationship
I don't know whether I have noticed much of a change from the acquisition. I do feel like the...
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Relationship, Product
As a system, we have been adequately satisfied by the service. The vendor lives up to their promises...
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Operations
With some of our implementations, there is no initial training. We always have the option to get...
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Product
Most of our staff members are just interested in getting in the product to split an order. And there...
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Product
There is a lot of reporting in the software that is good, but we have internally worked to build our...
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Product
We have had some issues where the product has had some unexpected downtime, and a lot of times, in...
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Relationship
The support is definitely there, but sometimes it takes a little long to get responses on things....
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Relationship
If there is a problem, we usually come to some sort of resolution, even if it might take a bit of...
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Relationship
Over the past year, I have liked the vendor’s willingness to work with us and provide additional...
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Relationship, Product
On multiple occasions, we have identified an issue before the vendor. They have made some strides to...
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Operations
When we implemented Sentinel, The Craneware Group was all over the board, and their people didn't...
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Culture, Product
The system's split billing side works pretty well, but its contract pharmacy side doesn't. The...
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Culture, Relationship
Years ago, Walgreens and CVS each purchased their own 340B systems. They stepped into the market...
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Relationship
There is a lot of room for improvement for The Craneware Group. There are a lot of market forces...
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Relationship, Product
The Craneware Group has a good handle on the marketplace requirements. They are pretty highly...
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Relationship, Value
The Craneware Group charges for anything. We sneeze, and they charge. I would like to see...
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Culture, Value
The vendor has done so many updates over the last year, and it has been hard to keep track of them....
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Relationship, Product
The vendor did a big update recently, and they had some performance problems with it. It took them a...
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Relationship
The Craneware Group is really good about proactivity. Anytime there is an issue, I generally see an...
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Relationship
I have talked to all kinds of different people from The Craneware Group in different departments,...
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Product
Some of the vendor’s recent updates have not really pertained to the products that I use...
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Loyalty
I have had calls with a lot of other vendors that are always hunting for customers, but I haven’t...
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Loyalty, Product, Value
Since The Craneware Group purchased Sentry Data Systems, positive changes have been happening at a...
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Product
I would like to be able to get reports that provide a general overview. The detail the vendor...
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Loyalty, Product
The ease of use of the system leaves something to be desired until it is learned. There is a lot to...
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Relationship, Operations
The Craneware Group sends announcements out regularly about what is new and noteworthy; that is a...
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Product
I am now able to get an ineligible claims report regularly; it shows up in the download center. And...
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Culture, Relationship
I would like The Craneware Group to be a bit more transparent when things are wrong. Our strategic...
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Relationship, Operations
Since Sentry Data Systems was acquired by The Craneware Group, a lot of work has been done on the...
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Loyalty, Product
The Craneware Group is constantly updating the way that the reporting works. They are putting more...
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Loyalty, Relationship, Operations
There are a few things that are coming from The Craneware Group that will be very nice. Lately, the...
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Relationship
Overall, The Craneware Group is really good at communicating. I'm very satisfied with how they...
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Operations
The product is very user friendly. The vendor has training for the things that we don't understand,...
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Relationship
We have recurring touchpoints with the vendor because we are always doing something different. The...
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Product
I like the data I can get out of the system. On the contract pharmacy side, there are so many ways...
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Operations
There were a lot of delays and confusion with our implementation, but we had never attempted...
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Product
The system is supremely overpromoted compared to what it actually does. The vendor promotes their...
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Operations
The Craneware Group is good with training. Things depend on the trainer in terms of how well they...
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Relationship
Project management is an issue, and the vendor's representatives don't know their products. We have...
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Relationship, Operations
The vendor doesn't even understand how the HL7 interfaces work with their product, so we have issues...
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Operations, Product
Some of the upgrades have been really nice. Sentry Data Systems was very late to the party; most...
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Product
The way the accumulator is set up makes things very difficult to see. We can't see an overall view...
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Loyalty
I am really leery of The Craneware Group now. I might have made a different decision if The...
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Relationship
The vendor does a decent job, but they are not proactive in trying to work to meet our integration...
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Operations
There are always little problems, but the implementation with the 340B product went pretty well, and...
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Product
Our organization does not have a ton of end users, but we do internal audits, and the 340B system is...
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Product, Value
Sometimes we do referral prescriptions that go to specialists, and the tools we have to capture...
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Relationship
I have a first-level contact at The Craneware Group that is fairly decent to work with, but anything...
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Loyalty, Relationship
Sentry Data Systems will keep promises. They will say they are working on something; they are just a...
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Loyalty, Product
The nature of the platform is clunky. The product was just rebranded. The vendor has a new parent...
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Relationship
Getting support is clunky with Sentry Data Systems. We can get the information to them, but things...
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Product
I don't need fancy reporting; I need the product to actually keep me compliant. Sentry Data Systems...
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Operations
To be successful with Sentry Data Systems, I would tell a peer to do the training. They should take...
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Value
I would not make the decision to buy the product again because it is too expensive. The vendor...
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Relationship
The system works fine; there is just a matter of timeliness in communication around feedback or...
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Operations
We don’t receive much training. There really isn't much training for the application because the...
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Relationship
I have been able to get ahold of Sentry Data Systems with no troubles, but they lag a little in...
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Relationship, Operations, Value
Because of some of the research we did, we found out that there was a huge potential for money...
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Loyalty, Product
Over the years, security has increased, and I do remember that originally, we set up an FTP server,...
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Product
We don't really hear too much from Sentry Data Systems because the product works smoothly. I have...
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Loyalty
We have yet to migrate over to Sentry Data Systems' web-based server instead of doing things over...
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Value
Sentry Data Systems has never charged us for all the time they have spent getting everything working....
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Product
The system works well for our needs on the Sentinel side with the dispensations and being able to...
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Product
The Sentrex side of the product is comparable to the other side. However, with the reporting, it is...
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Relationship, Operations
We have regular calls with our representatives, and they have different educational opportunities or...
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Culture, Value
There are charges for everything from Sentry Data Systems. We pay quite a bit for a new contract...
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Operations
The vendor's training is pretty much do-it-yourself training because we have to go out and find the...
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Relationship
Sentry Data Systems worked well when CVS required another partner to be in the mix. They worked well...
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Product
The way that the data is collected and processed overall is good and accurate. We don't find that...
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Product
I have seen other systems that I like better. This system has some things that are red flags for us....
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Operations
There is a pretty steep learning curve for the product, but the vendor does have a good knowledge...
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Product
Some of the product’s templates or canned reports do not offer flexibility with criteria as much as...
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Product
The product can't handle factor products for hemophiliacs. The vendor says that factor products are...
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Relationship
Sometimes it takes a while for our tickets to be assigned to somebody, but once somebody is working...
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Relationship
With all of the manufacturer restrictions on 340B products at contract pharmacies, the vendor always...
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Relationship
One of the things that has gone well is that our account manager is very responsive and organized....
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Relationship
Sentry Data Systems’ support is very quick, but the vendor is also not as helpful as they could be....
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Loyalty
Sentry Data Systems won because we were already using Sentinel and thought things would be good to...
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Value
Sentry Data Systems does not avoid charging for things. If we want something, it costs money.
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Operations
Sentry Data Systems is fantastic with their training. There are training options and webinars, and...
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Relationship
All the Sentry Data Systems products are now under The Craneware Group. I have not seen any major...
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Operations
The one thing Sentry Data Systems is lacking in their implementations and customer service is their...
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Operations
We are in the implementation phase with some of our contract pharmacies, and while it is going well,...
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Relationship, Operations
We did not start utilizing the product properly until a while after we implemented the product....
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Loyalty, Product
There are a couple of functional things that I hope will come in the future, such as integration...
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Operations
As part of the vendor’s training, they don’t let people access Sentry Data Systems Sentry 340B until...
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Loyalty, Product
We have both the Sentinel and the Sentrex systems, and even though we provide the same data to both,...
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Relationship, Product
The pros of Sentry Data Systems Sentry 340B are that it is compliance and audit ready, so it is very...
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Loyalty
When we signed on with Sentry Data Systems years ago, there weren’t very many offerings in the...
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Relationship, Product
Sentry Data Systems keeps their promises about 75% of the time. They pride their product as a custom...
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Relationship
Our satisfaction with Sentry Data Systems’ support would increase if their help desk people had more...
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Relationship, Product, Value
In the 340B space, there are constant changes, and the moment Sentry Data Systems hears of an...
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Relationship
We tend to be a midsized client, so when we raise an issue or concern, Sentry Data Systems’...
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Relationship
I have always felt that account management is one of the areas that need the greatest improvement at...
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Relationship, Operations
Our organization has facilities that come in and out of the 340B program, and every time Sentry Data...
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Operations, Product
Once the system is set up, it is a very useful tool. It is a complicated program, so it becomes a...
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Relationship
The software works well, and we don’t have any major issues. The vendor’s customer service was a...
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Operations
The webinars and the education that Sentry Data Systems provides are somewhat helpful, but the...
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Value
There was a point when Sentry Data Systems tried to bill me significantly for a certain transition....
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Operations
During the initial setup, Sentry Data Systems should have provided more education, whether it had...
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Product
Sentry Data Systems Sentry 340B works well with pretty much everything that we need. It is better...
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Operations
We have a lot of Sentry Data Systems people involved in the implementation of new services, and...
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Relationship
We had some trouble with Sentry Data Systems keeping their promises, but they have gotten a lot...
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Culture, Relationship
I have a dedicated Sentry Data Systems resource that helps me a lot of times, but as far as hearing...
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Value
Sentry Data Systems definitely charges for every little thing. They are really in things to make...
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Operations
Sentry Data Systems provides a lot of training, and we can go in and set trainings up at our own...
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Operations, Product
Sentry Data Systems has a lot of really great technology, but I feel like there are sometimes...
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Product, Value
All 340B systems are pretty much the same, but they have their own little quirks and nuances. I am...
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Operations
The vendor has some new employees, and we wonder how much training those employees have had. They...
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Operations
The vendor's overall training for customers is very robust. There are at least a couple of trainers...
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Relationship
The vendor does a really good job with their news about noteworthy things. They are really trying to...
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Operations
The vendor has BI tools that are like statistics tools. I don't think that they have done a good job...
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Value
Sentry Data Systems’ prices are high, but we don't get nickel-and-dimed, and prices have been pretty...
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Relationship
Sentry Data Systems’ support is strong, and the vendor is very prompt in answering questions and...
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Relationship
The IT support team didn't help us work through a couple of issues as much as we had hoped.
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Product
Sentry Data Systems’ software is pretty thorough. It gives me all of the information that I need.
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Operations
Sentry Data Systems has a lot of training available, including easily available one-on-one sessions...
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Relationship
Sentry Data Systems is pretty good about staying up-to-date with the product, but timelines have...
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Value
Sentry Data Systems charges for absolutely every little thing.
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Operations
Sentry Data Systems does a pretty good job on training, and they have a good training team.
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Operations, Product
Recently, we had to start sharing our 340B data. That is a new problem. We had to make the decision...
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Relationship
We have a person from Sentry Data Systems, and I actually really like our person, but they are not...
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Operations
If the decision had been up to me, we wouldn't have picked the Sentry Data Systems product, but my...
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Culture
Overall, Sentry Data Systems has kept their promises, but they have changed things with us. We...
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Relationship
Sentry Data Systems' customer support is really good. If somebody puts a ticket in, the customer...
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Culture
Years ago, there were a few product enhancements that we were looking for, and we were told by the...
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Product
The product’s reporting features are very usable. The vendor has made a lot of enhancements. The...
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Relationship
Our partnership with Sentry Data Systems has been really good over the years. I don't know how they...
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Relationship
The vendor could improve by putting some real-world input into some of the products. For example,...
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Relationship
We have frustrations at times, and we encounter issues with Sentry Data Systems at times, but...
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Operations, Product
The product is excellent. Learning to map things appropriately is a little cumbersome.
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Relationship, Product
The product works well. Our representative is fantastic.
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Operations, Product, Value
Logging in is difficult now because we have to go through a different program. The process is time...
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Product
The product is always reliable. It has very little load time at all.
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Relationship
The vendor needs to do better at listening to the voice of the customer. Sentry Data Systems should...
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Relationship
We have monthly calls with the vendor where they help us identify some issues, but the help is...
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Culture, Relationship
Sentry Data Systems keeps all of their contractual promises. They are responsive to our emails and...
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Culture
With the way our contract is set up, we have another amendment for better pricing every year, but...
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Operations
Overall, the vendor’s implementation teams are very good. They explain the process. We understand...
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Operations
Sentry Data Systems has onboarding training for new staff. There are online classes we can take with...
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Product
On the contract pharmacy side, the software could be more optimized. The only way to make it look...
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Product
We haven’t had any problems with interoperability. Sentry Data Systems can accommodate almost any...
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Relationship
Sentry Data Systems is a good company. I haven't seen a degradation in services from them since they...
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