The Craneware Group 340B (Sentinel/Sentrex) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
We are satisfied with the vendor's efforts to help us navigate drug manufacturer restrictions, and...
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Value
Overall, The Craneware Group is a very good company that provides quality service, but sometimes...
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Relationship
Sometimes the site is slow. The vendor has made improvements on that in the past, but it could be...
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Loyalty, Operations, Product
We live in a day and age where everything is AI, and a lot of the stuff within 340B is very data...
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Operations, Product
It would be nice if The Craneware Group could figure out how to order controlled substances through...
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Loyalty, Product
The Craneware Group 340B works the way it is supposed to for the most part. Once we get it going and...
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Value
We have been on support calls and have been figuring out how to fix certain things that might not be...
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Culture, Loyalty
The Craneware Group is a bit problematic. We may keep their system in our long-term plans, but they...
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Value
The Craneware Group finds a way to charge us for everything. We use referral vendors to help us do...
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Relationship
We are now getting executive involvement from The Craneware Group, but we didn't originally. We had...
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Relationship
The Craneware Group's efforts to help us navigate drug manufacturer restrictions are pretty good....
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Value
With The Craneware Group, there is an alternative delivery model with the manufacturer restrictions...
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Relationship, Product
Our familiarity with the solution is a big thing for us. We have a lot of experience with the...
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Relationship
The Craneware Group's customer service has been pretty good over the last few years. We have a...
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Culture, Loyalty
One positive thing about The Craneware Group is that they are ready for a rebate model. That is the...
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Culture, Value
340B management and purchasing optimization analytics are rapidly evolving fields. It would be nice...
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Relationship
The Craneware Group usually keeps to the status quo, especially with 340B things. Originally, the...
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Value
The Craneware Group could do a little more to help us navigate drug manufacturer restrictions. The...
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Relationship
The financial reporting is not as robust as we would like it to be, so we have to ask repeatedly for...
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Product
In the pharmacy world, hemophilia medications come in vial sizes that have a range of potential...
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Product
I want more flexibility for the end user. For example, we can schedule reports to run on a certain...
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Relationship
I would tell someone considering going with the vendor to get a dedicated account manager because...
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Relationship
The vendor’s program for handling the manufacturer restrictions is good. We have recurring meetings...
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Operations
The training is very good, and the navigation through the system is pretty good. The Craneware Group...
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Loyalty
The system isn’t part of our long-term plans, but we haven’t chosen a new vendor yet. We have had...
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Value
In the 340B industry, because of the manufacturer restrictions on certain medications, the 340B...
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Relationship, Operations, Product
It seems like the vendor has implemented a lot of upgrades in the past 18 months, and none of the...
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Product
With The Craneware Group 340B, when we have multiple entities like we do, we have to go in and out...
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Loyalty, Product
The Craneware Group is updating and changing things because we saw something that looked really old,...
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Culture, Relationship
We had a situation in the past with The Craneware Group that we were trying to work through, and we...
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Relationship
The Craneware Group is pretty good when we call them or open a ticket. They respond right away, but...
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Operations, Product
With The Craneware Group, the QA process is not good. It seems like we have to do our own QA. We...
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Product
The thing with The Craneware Group 340B is that once we go through all the pain of tweaking it, it...
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Operations
The Craneware Group does not keep their promises around timelines, implementations, or changes. The...
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Operations
The Craneware Group does a lot of training. They put quite a bit of stuff out there. Sometimes the...
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Operations
We don’t have any real issues with The Craneware Group 340B; occasionally, there are little bugs in...
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Operations
It is hard to navigate drug manufacturer restrictions. There are dozens of companies and...
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Relationship
The Craneware Group maintains our data and provides us with updates, and it is like political...
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Relationship, Product
The Craneware Group definitely makes an effort to keep all their promises. Algorithms don't always...
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Operations
When The Craneware Group implements something, they pull out all the stops. It is so intense that we...
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Operations
The Craneware Group’s training has improved. With any training that deals with theoretical or faux...
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Loyalty, Relationship
The Craneware Group is working overtime on integration. They are very helpful. I don't perceive a...
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Operations
The process of applying a lot of data is very complex, and The Craneware Group trains and helps us...
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Relationship
The Craneware Group is very responsive. They are very good at letting us know ahead of time about...
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Relationship
The Craneware Group does a lot. The only wish we ever have for any of our data processing companies...
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Loyalty, Relationship
My organization has been working with The Craneware Group for over a decade. I'm familiar with...
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Relationship
My satisfaction with The Craneware Group should hold. The only thing that would mess things up is...
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Culture, Loyalty
The algorithms in The Craneware Group 340B aren't perfect, but the vendor doesn't oversell their...
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Relationship, Operations, Product
The Craneware Group could do a little better with more frequent updates. Other companies are...
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Loyalty
The Craneware Group's 340B system is probably not going to be part of our long-term plans. It will...
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Product
With the product, reports are just at our fingertips. We pretty much just change some basic...
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Loyalty, Product
The Craneware Group's 340B system does not meet all my needs today. I am looking for better...
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Relationship
The Craneware Group is really supportive when we call. We typically enter cases; we don't call for...
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Operations
For The Craneware Group, training is usually our account manager giving us a basic overview of how...
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Relationship, Product
The Craneware Group keeps all of their promises. Timelines are a little different, but they usually...
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Relationship
We are a bigger customer of the vendor, so I don't know whether this comment carries a bit of...
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Product
The Craneware Group apparently has a sandbox where we can go into a hypothetical live data...
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Product
Things are going pretty well in the last 12 months with The Craneware Group. I dabble a little bit...
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Product
My biggest complaint with the product is that the logic that The Craneware Group uses to put in the...
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Operations
The education about The Craneware Group's product could have been better, and that might help me...
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Product
The product's interface is a GUI; it is very easy to use. We look at it and can figure out what to do....
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Product
The Craneware Group needs to have slightly more robust reporting; we have to submit data, and it is...
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Culture, Relationship
Once we got past the negotiations portion, the vendor was incredibly understanding and oriented...
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Operations
One of the things that The Craneware Group has really gone above and beyond on is that they were...
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Loyalty, Value
Other vendors' products were too complicated for our needs, so we went with The Craneware Group....
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Culture
The onboarding was onerous and legally challenging. It was not fun. We have been in a working...
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Operations
In 2024, if not right at the end of 2023, The Craneware Group implemented new functionality that...
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Relationship, Product
The product can be very slow sometimes. My understanding is that over the last year, through the...
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Product
In terms of integration, we don't have any issues with sending reports from our credentialing...
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Culture, Loyalty
The Craneware Group hasn't had to promote anything to us since we have used the product for a while....
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Product
The Craneware Group 340B doesn't currently offer us a health-system-wide view for our mixed-use...
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Loyalty, Relationship
Since the acquisition of Sentry Data Systems, The Craneware Group has actually been scheduling user...
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Relationship
With The Craneware Group, there are scenarios where we need a response from a support person...
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Relationship
My representative with The Craneware Group helped me solve problems. When we put in cases with the...
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Operations
When we renewed our contract for The Craneware Group 340B, the vendor required the implementation of...
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Value
The Craneware Group’s prices are high for implementing contract pharmacies and annual fees. I think...
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Product
The software is hard to integrate with things. We are seeing less revenue in our organization...
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Loyalty
The Craneware Group 340B is not part of our long-term plans. Our reasons for not renewing are more...
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Relationship
After The Craneware Group bought Sentry Data Systems, the accountability and support got a little...
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Product
The vendor's technology is good. In the beginning, if we wanted to exclude NDCs for manufacturer...
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Product
The product is pretty easy for the people who use it every day to navigate, but it is probably a...
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Operations
The Craneware Group has really good training opportunities. They have on-demand classes that we can...
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Relationship
Products are always promoted to work better than they actually do. There are things that we thought...
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Loyalty, Product
My overall satisfaction is where it is because I will never be extremely satisfied with the system's...
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Relationship
We have a dedicated strategic account executive. Everything goes through that person, and that...
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Relationship
The Craneware Group's customer service is above what I have experienced with other vendors that I...
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Operations
This solution has a complex setup where each manufacturer has specific criteria that we have to...
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Value
This solution integrates well into our EMR, and The Craneware Group has a variety of additional...
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Relationship, Product
We send The Craneware Group multiple different data feeds daily, and a lot of times, if something...
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Loyalty, Product
The entire platform is based on the data that we, as the covered entity, provide to it. So, if we...
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Product
The Craneware Group 340B is very easy to use. I'm getting exactly what I was told I would get. I...
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Culture, Loyalty
I think The Craneware Group is going to struggle with the rapid changes that are about to happen,...
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Loyalty, Relationship, Operations
The Craneware Group has introduced a number of new features that I have been really grateful to...
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Relationship
The Craneware Group has been really good about providing quality help. They helped me solve a...
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Relationship, Operations, Product
Since The Craneware Group acquired Sentry Data Systems, they have been pretty aggressive about...
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Operations, Product
For an entity as small as our organization, The Craneware Group 340B is an absolutely spectacular...
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Operations
I have been very happy with the training from The Craneware Group. The frequency of training has...
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Relationship
Our account manager from The Craneware Group has been extremely helpful. For any question we have,...
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Value
We have cost connections with The Craneware Group. They have quoted us for products that they offer,...
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Relationship, Product
When a lot of restrictions came out back in 2020, it seemed like there was a lot of confusion about...
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Loyalty
We haven't had the best experience with The Craneware Group, so we are leaving them on the contract...
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Relationship
When we had to do reporting for public health, The Craneware Group came right up as fast as they...
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Relationship, Operations
Because of our comfort or familiarity with The Craneware Group, sometimes they think we understand...
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Relationship
The Craneware Group has been a lot better at keeping promises. There are still things, but I’m more...
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Loyalty, Value
One thing I liked when 340B was coming out was that The Craneware Group had a fantastic summary...
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Product
There are many pain points with The Craneware Group. The quality of the data itself is a big thing....
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Culture, Value
The Craneware Group charged us for everything, and we had to work on our contract so that the vendor...
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Operations, Product
Our experience with The Craneware Group's upgrades is very negative. They tend to not tell us when...
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Operations
Sentry Data Systems has a lot of training that we can sign up for. The quality of their actual...
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Product
Sentry Data Systems' platform is not intuitive at all. Their user interface is very difficult,...
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Product
The Craneware Group absolutely has to do something about their user interface. It is really awful....
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Relationship, Product
The vendor does well with helping us on the drug manufacturer restrictions side. I'm very impressed...
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Product
The product's ease of use could be better because it takes a minute to get used to it. Things are...
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Relationship
We had a horrible problem with Change Healthcare, and that took a long time to get sorted out. But...
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Relationship
The vendor's involvement is good because we talk to all of the vendor's people. A year or two ago,...
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Relationship, Product
A huge thing that the vendor has done is the entity can now manage their own manufacturer actions...
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Operations
For a recent implementation, the vendor gave us a project manager, and that person was wonderful....
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Relationship, Product
Things are going well with The Craneware Group. They noticed that they were behind, so they have put...
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Relationship
The Craneware Group has been having a lot more informative Webexes that show us how to do a lot of...
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Product
The system seems to be pretty comparable with other systems. It works well, and the vendor has hit...
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Relationship, Product
Since The Craneware Group switched over to having the management being handled by the individual of...
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Relationship
Terminology is our big downfall with The Craneware Group's customer service. We can open a case...
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Relationship
Since Sentry Data Systems switched to The Craneware Group, communication has been a bit on the rough...
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Value
The Craneware Group is a little on the pricier side, and they charge for every implementation, it...
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Product
The Craneware Group added an audit manager, and that was great because it pulls random and targeted...
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Operations
The Craneware Group is doing foundations training sessions; those are sessions where they go over...
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Loyalty
The Craneware Group is part of our long-term plans for now. We most likely plan to keep the solution...
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Relationship, Value
The vendor has gotten a lot better at keeping all of their promises. What has changed is Sentry Data...
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Product
Without getting too much into the weeds with some of the improvements or how we could increase...
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Product
The Craneware Group 340B is not the easiest of systems to navigate. It is very data driven. Some of...
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Product
The vendor has some new technology, but to be honest, we haven't really utilized a lot of it. It is...
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Culture, Value
When it comes to recommending the product to a peer or friend, I’m pretty neutral. I would have a...
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Relationship, Product
The product meets our needs, but it does require a lot of user input from us to make sure that...
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Relationship
We don't get a lot of help from the vendor to navigate drug and manufacturer restrictions. They...
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Relationship
Overall, The Craneware Group’s customer service is good. They seem to be responsive and get an...
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Relationship
The Craneware Group’s support team is good. I can access them, but sometimes it is harder than I...
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Value
With The Craneware Group 340B, we don't typically get charged for changes that we need to make. Most...
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Operations
There are always little things to improve with The Craneware Group’s upgrade services, but overall...
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Relationship, Product
I’m not really sure how much The Craneware Group is involved with the integration, and there isn’t...
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Relationship, Product
The Craneware Group is very hospital heavy, and sometimes we basically are like the add-on. Things...
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Relationship, Product
We don't see a lot of new changes from The Craneware Group. I'm sure they do updates periodically,...
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Relationship, Value
We consider The Craneware Group one of our partners, not a vendor. A lot of what we have...
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Relationship, Product
I would like better customer-facing reporting functionality and features so that whatever I need, I...
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Relationship, Product, Value
The Craneware Group 340B helped us identify all the NDCs and helped us put whatever necessary blocks...
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Product
The Craneware Group 340B was a little cumbersome until we got used to how the system worked. It...
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Relationship
We have had some significant issues with how our restrictions have been handled by The Craneware...
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Loyalty, Relationship, Value
We are considering leaving The Craneware Group because the level of customer service has gone...
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Relationship
We had really great support and a really great relationship with Sentry Data Systems. Now that level...
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