The Craneware Group 340B (Sentinel/Sentrex) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
The vendor does well with helping us on the drug manufacturer restrictions side. I'm very impressed...
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Product
The product's ease of use could be better because it takes a minute to get used to it. Things are...
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Relationship
We had a horrible problem with Change Healthcare, and that took a long time to get sorted out. But...
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Relationship
The vendor's involvement is good because we talk to all of the vendor's people. A year or two ago,...
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Relationship, Product
A huge thing that the vendor has done is the entity can now manage their own manufacturer actions...
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Operations
For a recent implementation, the vendor gave us a project manager, and that person was wonderful....
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Relationship, Product
Things are going well with The Craneware Group. They noticed that they were behind, so they have put...
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Relationship
The Craneware Group has been having a lot more informative Webexes that show us how to do a lot of...
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Product
Sentry Data Systems developed a certain report. It took them a little longer than another vendor we...
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Operations
We did onboarding with Sentry Data Systems, and there was a little to be desired, although Sentry...
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Culture, Operations
Sentry Data Systems took ownership through the setup process. They really talked about our data, got...
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Relationship
I have found with Sentry Data Systems that we really have to ask their staff to run the reports for...
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Product
The system seems to be pretty comparable with other systems. It works well, and the vendor has hit...
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Relationship, Product
Since The Craneware Group switched over to having the management being handled by the individual of...
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Relationship
Terminology is our big downfall with The Craneware Group's customer service. We can open a case...
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Relationship
Since Sentry Data Systems switched to The Craneware Group, communication has been a bit on the rough...
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Value
The Craneware Group is a little on the pricier side, and they charge for every implementation, it...
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Product
The Craneware Group added an audit manager, and that was great because it pulls random and targeted...
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Operations
The Craneware Group is doing foundations training sessions; those are sessions where they go over...
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Loyalty
The Craneware Group is part of our long-term plans for now. We most likely plan to keep the solution...
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Relationship, Value
The vendor has gotten a lot better at keeping all of their promises. What has changed is Sentry Data...
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Product
Without getting too much into the weeds with some of the improvements or how we could increase...
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Product
The Craneware Group 340B is not the easiest of systems to navigate. It is very data driven. Some of...
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Product
The vendor has some new technology, but to be honest, we haven't really utilized a lot of it. It is...
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Culture, Value
When it comes to recommending the product to a peer or friend, I’m pretty neutral. I would have a...
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Relationship, Product
The product meets our needs, but it does require a lot of user input from us to make sure that...
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Relationship
We don't get a lot of help from the vendor to navigate drug and manufacturer restrictions. They...
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Relationship
Overall, The Craneware Group’s customer service is good. They seem to be responsive and get an...
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Relationship
The Craneware Group’s support team is good. I can access them, but sometimes it is harder than I...
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Value
With The Craneware Group 340B, we don't typically get charged for changes that we need to make. Most...
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Operations
There are always little things to improve with The Craneware Group’s upgrade services, but overall...
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Relationship, Product
I’m not really sure how much The Craneware Group is involved with the integration, and there isn’t...
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Relationship, Product
The Craneware Group is very hospital heavy, and sometimes we basically are like the add-on. Things...
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Relationship, Product
We don't see a lot of new changes from The Craneware Group. I'm sure they do updates periodically,...
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Relationship, Value
We consider The Craneware Group one of our partners, not a vendor. A lot of what we have...
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Relationship, Product
I would like better customer-facing reporting functionality and features so that whatever I need, I...
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Relationship, Product, Value
The Craneware Group 340B helped us identify all the NDCs and helped us put whatever necessary blocks...
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Product
The Craneware Group 340B was a little cumbersome until we got used to how the system worked. It...
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Relationship
We have had some significant issues with how our restrictions have been handled by The Craneware...
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Loyalty, Relationship, Value
We are considering leaving The Craneware Group because the level of customer service has gone...
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Relationship
We had really great support and a really great relationship with Sentry Data Systems. Now that level...
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Loyalty
We chose The Craneware Group for their time-step capability and the accuracy of their data. Though...
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Operations
There was an implementation with some delays due to staffing issues at The Craneware Group. They had...
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Relationship, Product
The product’s functionality is much improved. The improvements come with dialogue with the analysts...
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Relationship
We appreciate the data that The Craneware Group is able to provide and their due diligence. We have...
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Product
If there is a negative, it is that The Craneware Group 340B is not an enterprise system where we...
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Product
We are very ingrained with this application, so we submit a lot of upgrade requests because we want...
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Loyalty, Operations, Value
The Craneware Group gives such an intricate service, and with the IT aspect, once an organization...
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Relationship, Product
The Craneware Group has made efforts to help manage drug manufacturer restrictions, but there is not...
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Operations
The Craneware Group never hits their implementation times, and their QA execution is not good. They...
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Relationship
The Craneware Group’s on-site service that they provided during a government 340B audit was great....
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Relationship
There was a situation where there was a miscommunication between The Craneware Group’s team and...
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Product
The Craneware Group 340B doesn't have very good data analytics, so I'm trying to outsource another...
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Culture
Contract pharmacy manufacturer restrictions have really taken a toll on us, but The Craneware Group...
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Loyalty, Relationship, Product
Since Sentry Data Systems has become part of The Craneware Group, they have put their 340B modules...
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Relationship, Value
The Craneware Group has done a pretty good job of keeping track of all the drug manufacturer...
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Value
With The Craneware Group 340B, we pass our audits, so that justifies why the solution is here. But...
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Relationship
The Craneware Group keeps their promises but not in a timely fashion. They can improve that.
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Value
The Craneware Group charges for customer reporting, so they charge extra for anything outside the...
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Operations
Usually when we try to sign up for a training with The Craneware Group, the schedule is weeks out...
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Relationship, Operations
The Craneware Group’s training team is usually pretty responsive or resourceful. If they don't know...
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Product
Right now, we are not capturing everything we would like to capture in The Craneware Group 340B, but...
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Product
Even with the system, we still have to do a lot of work on our own. The system is helpful, but we...
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Operations
The Craneware Group has an excellent training program. I don't use that program as much as I should,...
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Relationship, Product
The vendor doesn't tell us about updates for the solution because that is all on their end. We don't...
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Loyalty, Product
The product is programmed to do some things that we don't do or find awkward to use. That is just...
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Product
The vendor handles integration very well, and they manage data very nicely. They also have automated...
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Relationship, Product
The system is very user friendly, but it is also very complex. That isn't the vendor's fault. The...
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Relationship
Using the product isn't really a technology-centered process. The Craneware Group tries to keep...
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Relationship
The vendor's support is excellent. The Craneware Group recently upgraded our support, so now we have...
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Relationship
Our account manager from The Craneware Group is relatively new, but we still meet with them so we...
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Value
With the amount of data that The Craneware Group has to process and the support they are currently...
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Loyalty, Operations
We are beginning some implementations with The Craneware Group. Based on how our last implementation...
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Product
I wish The Craneware Group 340B were easier to navigate. I really have to know where I'm going. I...
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Loyalty, Relationship
The vendor does take our suggestions. I'm just not patient, so it takes them longer than I think it...
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Operations, Value
If someone has The Craneware Group 340B, the training is free of charge. The vendor's online library...
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Relationship
The Craneware Group is responsive when something is going on, but I don't see a lot of things done...
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Relationship
I get no support from The Craneware Group right now. There are individuals who are my alleged 340B...
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Product
When I had availability in the product, it seemed to give me what I wanted. I only used Sentrex when...
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Culture, Value
The Craneware Group charges for everything. I'm surprised they don't charge me for emails. I can't...
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Loyalty, Relationship
There was one account manager at The Craneware Group who was good, but lately, we have just gotten...
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Loyalty, Operations
The Craneware Group said that they would get us some training, but the training was on stuff that...
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Relationship, Value
There are charges for a lot of things, but The Craneware Group has been really good at working with...
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Operations, Product
We recently did an implementation, and it went really well. We have had a few upgrades this year...
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Product
I run some different reports out of the 340B solution for other things, and I would just like some...
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Relationship, Product
I designate things. I do all of our manufacturer restrictions. I don't rely on anybody else for...
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Product
When all of the manufacturer restrictions started coming out, we were a little blind to exactly what...
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Value
The vendor avoids charging for every little thing. That is probably due to the size of our facility....
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Product, Value
I would buy the system again. Compared to other vendors' offerings, The Craneware Group 340B gives...
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Operations
There are various trainings that help out new users of the product. If people want training, then...
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Culture, Product
The product works the way it is intended to work, but nothing is perfect. We still get blindsided by...
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Value
The product's user friendliness is the biggest reason that I would recommend it. This may be due to...
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Relationship
The Craneware Group has people who respond quickly to our concerns; specifically, they have account...
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Culture
The Craneware Group has a quality product that is maintained according to the current technology....
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Product
The majority of software packages from other vendors I work with send a numeric code to either my...
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Relationship, Product
We do have a little familiarity with some other third-party administrators that we use in one-off...
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Culture, Value
There are alternative delivery models that a lot of covered entities are having to utilize with the...
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Culture, Relationship
For the most part, the vendor keeps their promises just as well as anybody else does. There are some...
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Product, Value
The system's overall performance has improved in recent years just in terms of the actual...
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Culture, Loyalty, Relationship
As far as the vendor's involvement goes, we have pretty good access to anyone we need. We...
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Operations
All of our implementations with Sentry, especially recently, have gone rather smoothly. We have...
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Product
We can now control the processing of claims and ordering of restricted items. That used to be a very...
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Product
I would like the vendor to give us more visibility into claims that are not qualifying so that we...
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Loyalty, Relationship
There have been occasions when there has been a little leakage in terms of things not being captured...
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Relationship, Product
In terms of integration, the vendor seems to do as well as, if not a little better than, any other...
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Relationship
Over the last few years, the vendor has offered a lot more innovation. Some of the things that we...
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Relationship, Operations
I haven't necessarily used the vendor's phone support. I usually just use the web support and the...
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Operations
I feel indifferent about the vendor's training. I can't necessarily speak to how the vendor does...
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Relationship, Product
The system is very robust. It can apply multiple guidelines that we would choose to implement....
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Relationship
The vendor's response times are inconsistent and sometimes bad. However, when there is an outage or...
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Operations, Product
The Craneware Group converted to a new internal system to track cases and tickets. That conversion...
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Relationship, Product
The Craneware Group recently introduced a tool that we can use to help manage our own manufacturer...
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Relationship
We have a dedicated account manager with The Craneware Group. That person provides us with quick...
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Product
The system is very robust, but it is very slow. Its slowness is noticeable. It used to just be slow...
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Culture, Loyalty, Product
The product works as promoted, but we always look at the software to do more than it can. We are...
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Relationship, Operations
The Craneware Group listens to their clients. The vendor has been pretty responsive. They have a new...
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Relationship
The Craneware Group communicates with their clients. Our account service manager reaches out to us...
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Operations
The training has several parts. The vendor can do one-on-one or team training, and they have online...
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Relationship, Operations
The Craneware Group offers good training, and they also do hands-on conference calls. They have a...
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Loyalty, Product
The system can be complex. The Craneware Group upgraded their portal and how we log in to the...
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Loyalty, Relationship
The Craneware Group does not keep promises. It takes way too long to get a resolution on certain...
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Product
There have not been many updates to the product. Sentrex and Sentinel do very complex things and are...
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Culture, Loyalty, Value
The Craneware Group supports us. There are other products I would like to try, but The Craneware...
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Value
Sentry Data Systems had a new add-on service that we could utilize if we were subscribed to it in...
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Relationship
I'm not as enamored with Sentry Data Systems as I was at one point in time when I thought they were...
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Product
The product has had the same interface for several years. Each of the third-party administrators...
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Relationship
The Craneware Group has a good turnaround time, and their dashboard is good.
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Loyalty, Relationship
At this point, I would buy The Craneware Group 340B again just because we don't know what else is...
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Value
We could request product enhancements, and The Craneware Group is more than willing to work on them....
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Product
With the split billing, it is very easy to see audit material without having to get into the weeds....
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Culture, Relationship
Probably the best thing that happened with split billing was when the product was purchased by The...
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Product
If The Craneware Group could improve anything, they could maybe improve the look of the website, not...
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Relationship, Product
The system functions well, and it does what we need it to do. I think that the vendor tries to be...
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Value
The Craneware Group could improve by trying not to nickel-and-dime us to death. Their referral...
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Relationship
Compared to some other vendors that I have looked at and based on some conversations I have had with...
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Loyalty, Relationship
Overall, the system is pretty reliable. I understand its logic. If something is awry, my team...
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Relationship
The Craneware Group has put in a lot of effort during the time that I have worked with them. I have...
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Relationship
The Craneware Group’s support people are very responsive. The vendor's executives are involved...
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Value
With The Craneware Group 340B, our 340B audits have always been pretty good. I know there are other...
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Loyalty
The Craneware Group bought Sentinel and Sentrex, so within The Craneware Group’s portal, we can get...
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Operations
I am extremely satisfied with the way that The Craneware Group implements upgrades. The Craneware...
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Product
The way that The Craneware Group 340B uses some of its terminology and the way that it displays our...
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Loyalty, Product
As far as I can tell, the technology hasn't changed in a long time. The functionality is the same as...
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Loyalty, Relationship
The Craneware Group will let us know about everything that will help us stay on 340B. The moment we...
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Operations
None of my implementations over the years have ever hit the window. We have had multiple...
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Relationship
The Craneware Group’s support team is very responsive and user friendly. If I need somebody outside...
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Relationship
I would tell others to take 340B at their own risk. If a facility is adamant that the solution is...
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Operations
The training hasn't evolved or changed for 340B. It is still the same redundant, stupid nonsense...
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Product
If we haven't used Sentry Data Systems’ product, we get utterly confused. But if we have used it for...
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Value
There is not much more of a rock bottom the vendor could get to. If there were a lower number, I...
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Relationship, Product
When drug manufacturer restrictions came in place, Sentry Data Systems’ standard response was to...
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Loyalty
Sentry Data Systems is not part of our long-term plans. The only thing Sentinel has going for it is...
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Relationship
A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...
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Product
The Craneware Group’s 340B program is robust. It offers a lot of options, and the reporting is good.
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Relationship
A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...
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Relationship
There is not a proactive or after-the-fact approach to work with entities. The Craneware Group does...
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Loyalty, Value
The platform is dated at this point in terms of improvements, but the standard product when we went...
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Culture, Loyalty
I don't think The Craneware Group has anything special about them, but because they have been...
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Relationship, Operations
We don't run into that many issues per se, but our customer service representative is not very...
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Operations, Product
There was a time when the system went down, so we went back to our manual process until it could...
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Product, Value
It would be great if The Craneware Group could adjust their estimation times. We have been...
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Operations
The Craneware Group's training is pretty good.
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Operations
During our implementation, there were certain settings that we should have turned on based on our...
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Relationship, Operations
The vendor may have had some communication issues when it came to some of the system's settings and...
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Culture, Operations, Product
One thing that I actively dislike about the vendor's program is that if users don't have access to...
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Loyalty, Operations
Our biggest struggles have been whenever we have had a go-live or something like that. I know there...
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Relationship
I don't know whether I have noticed much of a change from the acquisition. I do feel like the...
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Relationship, Product
As a system, we have been adequately satisfied by the service. The vendor lives up to their promises...
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Operations
With some of our implementations, there is no initial training. We always have the option to get...
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Product
Most of our staff members are just interested in getting in the product to split an order. And there...
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Product
There is a lot of reporting in the software that is good, but we have internally worked to build our...
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Product
We have had some issues where the product has had some unexpected downtime, and a lot of times, in...
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Relationship
The support is definitely there, but sometimes it takes a little long to get responses on things....
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Relationship
If there is a problem, we usually come to some sort of resolution, even if it might take a bit of...
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Relationship
Over the past year, I have liked the vendor’s willingness to work with us and provide additional...
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Relationship, Product
On multiple occasions, we have identified an issue before the vendor. They have made some strides to...
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Operations
When we implemented Sentinel, The Craneware Group was all over the board, and their people didn't...
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Culture, Product
The system's split billing side works pretty well, but its contract pharmacy side doesn't. The...
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Culture, Relationship
Years ago, Walgreens and CVS each purchased their own 340B systems. They stepped into the market...
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Relationship
There is a lot of room for improvement for The Craneware Group. There are a lot of market forces...
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