The Craneware Group 340B (Sentinel/Sentrex) Commentary
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Loyalty

We chose The Craneware Group for their time-step capability and the accuracy of their data. Though...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

There was an implementation with some delays due to staffing issues at The Craneware Group. They had...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The product’s functionality is much improved. The improvements come with dialogue with the analysts...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We appreciate the data that The Craneware Group is able to provide and their due diligence. We have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

If there is a negative, it is that The Craneware Group 340B is not an enterprise system where we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are very ingrained with this application, so we submit a lot of upgrade requests because we want...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Value

The Craneware Group gives such an intricate service, and with the IT aspect, once an organization...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The Craneware Group has made efforts to help manage drug manufacturer restrictions, but there is not...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The Craneware Group never hits their implementation times, and their QA execution is not good. They...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The Craneware Group’s on-site service that they provided during a government 340B audit was great....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There was a situation where there was a miscommunication between The Craneware Group’s team and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The Craneware Group 340B doesn't have very good data analytics, so I'm trying to outsource another...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Contract pharmacy manufacturer restrictions have really taken a toll on us, but The Craneware Group...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

Since Sentry Data Systems has become part of The Craneware Group, they have put their 340B modules...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

The Craneware Group has done a pretty good job of keeping track of all the drug manufacturer...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

With The Craneware Group 340B, we pass our audits, so that justifies why the solution is here. But...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The Craneware Group keeps their promises but not in a timely fashion. They can improve that.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The Craneware Group charges for customer reporting, so they charge extra for anything outside the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Usually when we try to sign up for a training with The Craneware Group, the schedule is weeks out...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The Craneware Group’s training team is usually pretty responsive or resourceful. If they don't know...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Right now, we are not capturing everything we would like to capture in The Craneware Group 340B, but...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Even with the system, we still have to do a lot of work on our own. The system is helpful, but we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The Craneware Group has an excellent training program. I don't use that program as much as I should,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The vendor doesn't tell us about updates for the solution because that is all on their end. We don't...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The product is programmed to do some things that we don't do or find awkward to use. That is just...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The vendor handles integration very well, and they manage data very nicely. They also have automated...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The system is very user friendly, but it is also very complex. That isn't the vendor's fault. The...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Using the product isn't really a technology-centered process. The Craneware Group tries to keep...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's support is excellent. The Craneware Group recently upgraded our support, so now we have...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our account manager from The Craneware Group is relatively new, but we still meet with them so we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

With the amount of data that The Craneware Group has to process and the support they are currently...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations

We are beginning some implementations with The Craneware Group. Based on how our last implementation...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish The Craneware Group 340B were easier to navigate. I really have to know where I'm going. I...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The vendor does take our suggestions. I'm just not patient, so it takes them longer than I think it...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

If someone has The Craneware Group 340B, the training is free of charge. The vendor's online library...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The Craneware Group is responsive when something is going on, but I don't see a lot of things done...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I get no support from The Craneware Group right now. There are individuals who are my alleged 340B...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When I had availability in the product, it seemed to give me what I wanted. I only used Sentrex when...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The Craneware Group charges for everything. I'm surprised they don't charge me for emails. I can't...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

There was one account manager at The Craneware Group who was good, but lately, we have just gotten...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

The Craneware Group said that they would get us some training, but the training was on stuff that...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

There are charges for a lot of things, but The Craneware Group has been really good at working with...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We recently did an implementation, and it went really well. We have had a few upgrades this year...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I run some different reports out of the 340B solution for other things, and I would just like some...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I designate things. I do all of our manufacturer restrictions. I don't rely on anybody else for...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

When all of the manufacturer restrictions started coming out, we were a little blind to exactly what...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The vendor avoids charging for every little thing. That is probably due to the size of our facility....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I would buy the system again. Compared to other vendors' offerings, The Craneware Group 340B gives...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

There are various trainings that help out new users of the product. If people want training, then...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product

The product works the way it is intended to work, but nothing is perfect. We still get blindsided by...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The product's user friendliness is the biggest reason that I would recommend it. This may be due to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The Craneware Group has people who respond quickly to our concerns; specifically, they have account...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The Craneware Group has a quality product that is maintained according to the current technology....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The majority of software packages from other vendors I work with send a numeric code to either my...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We do have a little familiarity with some other third-party administrators that we use in one-off...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

There are alternative delivery models that a lot of covered entities are having to utilize with the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

For the most part, the vendor keeps their promises just as well as anybody else does. There are some...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The system's overall performance has improved in recent years just in terms of the actual...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Relationship

As far as the vendor's involvement goes, we have pretty good access to anyone we need. We...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

All of our implementations with Sentry, especially recently, have gone rather smoothly. We have...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We can now control the processing of claims and ordering of restricted items. That used to be a very...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like the vendor to give us more visibility into claims that are not qualifying so that we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

There have been occasions when there has been a little leakage in terms of things not being captured...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

In terms of integration, the vendor seems to do as well as, if not a little better than, any other...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Over the last few years, the vendor has offered a lot more innovation. Some of the things that we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

I haven't necessarily used the vendor's phone support. I usually just use the web support and the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I feel indifferent about the vendor's training. I can't necessarily speak to how the vendor does...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The system is very robust. It can apply multiple guidelines that we would choose to implement....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's response times are inconsistent and sometimes bad. However, when there is an outage or...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The Craneware Group converted to a new internal system to track cases and tickets. That conversion...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The Craneware Group recently introduced a tool that we can use to help manage our own manufacturer...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a dedicated account manager with The Craneware Group. That person provides us with quick...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is very robust, but it is very slow. Its slowness is noticeable. It used to just be slow...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Product

The product works as promoted, but we always look at the software to do more than it can. We are...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The Craneware Group listens to their clients. The vendor has been pretty responsive. They have a new...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The Craneware Group communicates with their clients. Our account service manager reaches out to us...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training has several parts. The vendor can do one-on-one or team training, and they have online...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The Craneware Group offers good training, and they also do hands-on conference calls. They have a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The system can be complex. The Craneware Group upgraded their portal and how we log in to the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

The Craneware Group does not keep promises. It takes way too long to get a resolution on certain...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There have not been many updates to the product. Sentrex and Sentinel do very complex things and are...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Value

The Craneware Group supports us. There are other products I would like to try, but The Craneware...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Sentry Data Systems had a new add-on service that we could utilize if we were subscribed to it in...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I'm not as enamored with Sentry Data Systems as I was at one point in time when I thought they were...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product has had the same interface for several years. Each of the third-party administrators...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The Craneware Group has a good turnaround time, and their dashboard is good.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

At this point, I would buy The Craneware Group 340B again just because we don't know what else is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We could request product enhancements, and The Craneware Group is more than willing to work on them....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With the split billing, it is very easy to see audit material without having to get into the weeds....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Probably the best thing that happened with split billing was when the product was purchased by The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If The Craneware Group could improve anything, they could maybe improve the look of the website, not...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The system functions well, and it does what we need it to do. I think that the vendor tries to be...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The Craneware Group could improve by trying not to nickel-and-dime us to death. Their referral...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Compared to some other vendors that I have looked at and based on some conversations I have had with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Overall, the system is pretty reliable. I understand its logic. If something is awry, my team...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The Craneware Group has put in a lot of effort during the time that I have worked with them. I have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The Craneware Group’s support people are very responsive. The vendor's executives are involved...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

With The Craneware Group 340B, our 340B audits have always been pretty good. I know there are other...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The Craneware Group bought Sentinel and Sentrex, so within The Craneware Group’s portal, we can get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I am extremely satisfied with the way that The Craneware Group implements upgrades. The Craneware...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The way that The Craneware Group 340B uses some of its terminology and the way that it displays our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

As far as I can tell, the technology hasn't changed in a long time. The functionality is the same as...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The Craneware Group will let us know about everything that will help us stay on 340B. The moment we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

None of my implementations over the years have ever hit the window. We have had multiple...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The Craneware Group’s support team is very responsive and user friendly. If I need somebody outside...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would tell others to take 340B at their own risk. If a facility is adamant that the solution is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training hasn't evolved or changed for 340B. It is still the same redundant, stupid nonsense...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If we haven't used Sentry Data Systems’ product, we get utterly confused. But if we have used it for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

There is not much more of a rock bottom the vendor could get to. If there were a lower number, I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

When drug manufacturer restrictions came in place, Sentry Data Systems’ standard response was to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Sentry Data Systems is not part of our long-term plans. The only thing Sentinel has going for it is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The Craneware Group’s 340B program is robust. It offers a lot of options, and the reporting is good.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is not a proactive or after-the-fact approach to work with entities. The Craneware Group does...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

The platform is dated at this point in terms of improvements, but the standard product when we went...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

I don't think The Craneware Group has anything special about them, but because they have been...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We don't run into that many issues per se, but our customer service representative is not very...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There was a time when the system went down, so we went back to our manual process until it could...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

It would be great if The Craneware Group could adjust their estimation times. We have been...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The Craneware Group's training is pretty good.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

During our implementation, there were certain settings that we should have turned on based on our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The vendor may have had some communication issues when it came to some of the system's settings and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations, Product

One thing that I actively dislike about the vendor's program is that if users don't have access to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations

Our biggest struggles have been whenever we have had a go-live or something like that. I know there...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I don't know whether I have noticed much of a change from the acquisition. I do feel like the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

As a system, we have been adequately satisfied by the service. The vendor lives up to their promises...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

With some of our implementations, there is no initial training. We always have the option to get...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Most of our staff members are just interested in getting in the product to split an order. And there...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There is a lot of reporting in the software that is good, but we have internally worked to build our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have had some issues where the product has had some unexpected downtime, and a lot of times, in...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The support is definitely there, but sometimes it takes a little long to get responses on things....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If there is a problem, we usually come to some sort of resolution, even if it might take a bit of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Over the past year, I have liked the vendor’s willingness to work with us and provide additional...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

On multiple occasions, we have identified an issue before the vendor. They have made some strides to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we implemented Sentinel, The Craneware Group was all over the board, and their people didn't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

The system's split billing side works pretty well, but its contract pharmacy side doesn't. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Years ago, Walgreens and CVS each purchased their own 340B systems. They stepped into the market...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is a lot of room for improvement for The Craneware Group. There are a lot of market forces...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

The Craneware Group has a good handle on the marketplace requirements. They are pretty highly...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

The Craneware Group charges for anything. We sneeze, and they charge. I would like to see...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The vendor has done so many updates over the last year, and it has been hard to keep track of them....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor did a big update recently, and they had some performance problems with it. It took them a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The Craneware Group is really good about proactivity. Anytime there is an issue, I generally see an...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have talked to all kinds of different people from The Craneware Group in different departments,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some of the vendor’s recent updates have not really pertained to the products that I use...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I have had calls with a lot of other vendors that are always hunting for customers, but I haven’t...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

Since The Craneware Group purchased Sentry Data Systems, positive changes have been happening at a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to be able to get reports that provide a general overview. The detail the vendor...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The ease of use of the system leaves something to be desired until it is learned. There is a lot to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The Craneware Group sends announcements out regularly about what is new and noteworthy; that is a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I am now able to get an ineligible claims report regularly; it shows up in the download center. And...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

I would like The Craneware Group to be a bit more transparent when things are wrong. Our strategic...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Since Sentry Data Systems was acquired by The Craneware Group, a lot of work has been done on the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The Craneware Group is constantly updating the way that the reporting works. They are putting more...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Operations

There are a few things that are coming from The Craneware Group that will be very nice. Lately, the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, The Craneware Group is really good at communicating. I'm very satisfied with how they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The product is very user friendly. The vendor has training for the things that we don't understand,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have recurring touchpoints with the vendor because we are always doing something different. The...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the data I can get out of the system. On the contract pharmacy side, there are so many ways...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There were a lot of delays and confusion with our implementation, but we had never attempted...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is supremely overpromoted compared to what it actually does. The vendor promotes their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The Craneware Group is good with training. Things depend on the trainer in terms of how well they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Project management is an issue, and the vendor's representatives don't know their products. We have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The vendor doesn't even understand how the HL7 interfaces work with their product, so we have issues...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Some of the upgrades have been really nice. Sentry Data Systems was very late to the party; most...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The way the accumulator is set up makes things very difficult to see. We can't see an overall view...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I am really leery of The Craneware Group now. I might have made a different decision if The...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor does a decent job, but they are not proactive in trying to work to meet our integration...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There are always little problems, but the implementation with the 340B product went pretty well, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our organization does not have a ton of end users, but we do internal audits, and the 340B system is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Sometimes we do referral prescriptions that go to specialists, and the tools we have to capture...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have a first-level contact at The Craneware Group that is fairly decent to work with, but anything...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Sentry Data Systems will keep promises. They will say they are working on something; they are just a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The nature of the platform is clunky. The product was just rebranded. The vendor has a new parent...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Getting support is clunky with Sentry Data Systems. We can get the information to them, but things...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't need fancy reporting; I need the product to actually keep me compliant. Sentry Data Systems...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

To be successful with Sentry Data Systems, I would tell a peer to do the training. They should take...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles