The Craneware Group 340B (Sentinel/Sentrex) Commentary
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Jackson Tate
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User Commentary

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Manager

Loyalty, Relationship

At this point, I would buy The Craneware Group 340B again just because we don't know what else is...

Feb 2024
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Manager

Value

We could request product enhancements, and The Craneware Group is more than willing to work on them....

Feb 2024
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Manager

Product

With the split billing, it is very easy to see audit material without having to get into the weeds....

Feb 2024
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Manager

Culture, Relationship

Probably the best thing that happened with split billing was when the product was purchased by The...

Feb 2024
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Manager

Product

If The Craneware Group could improve anything, they could maybe improve the look of the website, not...

Feb 2024
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Director

Relationship, Product

The system functions well, and it does what we need it to do. I think that the vendor tries to be...

Feb 2024
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Director

Value

The Craneware Group could improve by trying not to nickel-and-dime us to death. Their referral...

Feb 2024
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Director

Relationship

Compared to some other vendors that I have looked at and based on some conversations I have had with...

Jan 2024
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Director

Loyalty, Relationship

Overall, the system is pretty reliable. I understand its logic. If something is awry, my team...

Jan 2024
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Director

Relationship

The Craneware Group has put in a lot of effort during the time that I have worked with them. I have...

Jan 2024
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Director

Relationship

The Craneware Group’s support people are very responsive. The vendor's executives are involved...

Jan 2024
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Director

Value

With The Craneware Group 340B, our 340B audits have always been pretty good. I know there are other...

Jan 2024
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Director

Loyalty

The Craneware Group bought Sentinel and Sentrex, so within The Craneware Group’s portal, we can get...

Jan 2024
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Director

Operations

I am extremely satisfied with the way that The Craneware Group implements upgrades. The Craneware...

Jan 2024
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Director

Product

The way that The Craneware Group 340B uses some of its terminology and the way that it displays our...

Jan 2024
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Director

Loyalty, Product

As far as I can tell, the technology hasn't changed in a long time. The functionality is the same as...

Jan 2024
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Manager

Loyalty, Relationship

The Craneware Group will let us know about everything that will help us stay on 340B. The moment we...

Dec 2023
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Manager

Operations

None of my implementations over the years have ever hit the window. We have had multiple...

Dec 2023
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Manager

Relationship

The Craneware Group’s support team is very responsive and user friendly. If I need somebody outside...

Dec 2023
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Manager

Relationship

I would tell others to take 340B at their own risk. If a facility is adamant that the solution is...

Dec 2023
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Manager

Operations

The training hasn't evolved or changed for 340B. It is still the same redundant, stupid nonsense...

Dec 2023
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Manager

Product

If we haven't used Sentry Data Systems’ product, we get utterly confused. But if we have used it for...

Dec 2023
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Manager

Value

There is not much more of a rock bottom the vendor could get to. If there were a lower number, I...

Dec 2023
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Manager

Relationship, Product

When drug manufacturer restrictions came in place, Sentry Data Systems’ standard response was to...

Dec 2023
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Manager

Loyalty

Sentry Data Systems is not part of our long-term plans. The only thing Sentinel has going for it is...

Dec 2023
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Manager

Relationship

A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...

Nov 2023
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Manager

Product

The Craneware Group’s 340B program is robust. It offers a lot of options, and the reporting is good.

Nov 2023
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Manager

Relationship

A lot of times, it feels like The Craneware Group gives answers rather than taking care of the...

Nov 2023
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Manager

Relationship

There is not a proactive or after-the-fact approach to work with entities. The Craneware Group does...

Nov 2023
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Director

Loyalty, Value

The platform is dated at this point in terms of improvements, but the standard product when we went...

Nov 2023
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Director

Culture, Loyalty

I don't think The Craneware Group has anything special about them, but because they have been...

Nov 2023
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Director

Relationship, Operations

We don't run into that many issues per se, but our customer service representative is not very...

Nov 2023
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Manager

Operations, Product

There was a time when the system went down, so we went back to our manual process until it could...

Nov 2023
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Manager

Product, Value

It would be great if The Craneware Group could adjust their estimation times. We have been...

Nov 2023
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Manager

Operations

The Craneware Group's training is pretty good.

Nov 2023
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Manager

Operations

During our implementation, there were certain settings that we should have turned on based on our...

Nov 2023
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Manager

Relationship, Operations

The vendor may have had some communication issues when it came to some of the system's settings and...

Nov 2023
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Manager

Culture, Operations, Product

One thing that I actively dislike about the vendor's program is that if users don't have access to...

Nov 2023
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Analyst/Coordinator

Loyalty, Operations

Our biggest struggles have been whenever we have had a go-live or something like that. I know there...

Oct 2023
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Analyst/Coordinator

Relationship

I don't know whether I have noticed much of a change from the acquisition. I do feel like the...

Oct 2023
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Analyst/Coordinator

Relationship, Product

As a system, we have been adequately satisfied by the service. The vendor lives up to their promises...

Oct 2023
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Analyst/Coordinator

Operations

With some of our implementations, there is no initial training. We always have the option to get...

Oct 2023
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Analyst/Coordinator

Product

Most of our staff members are just interested in getting in the product to split an order. And there...

Oct 2023
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Analyst/Coordinator

Product

There is a lot of reporting in the software that is good, but we have internally worked to build our...

Oct 2023
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Analyst/Coordinator

Product

We have had some issues where the product has had some unexpected downtime, and a lot of times, in...

Oct 2023
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Analyst/Coordinator

Relationship

The support is definitely there, but sometimes it takes a little long to get responses on things....

Oct 2023
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Analyst/Coordinator

Relationship

If there is a problem, we usually come to some sort of resolution, even if it might take a bit of...

Oct 2023
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Manager

Relationship

Over the past year, I have liked the vendor’s willingness to work with us and provide additional...

Oct 2023
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Manager

Relationship, Product

On multiple occasions, we have identified an issue before the vendor. They have made some strides to...

Oct 2023
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Manager

Operations

When we implemented Sentinel, The Craneware Group was all over the board, and their people didn't...

Oct 2023
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Manager

Culture, Product

The system's split billing side works pretty well, but its contract pharmacy side doesn't. The...

Oct 2023
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Manager

Culture, Relationship

Years ago, Walgreens and CVS each purchased their own 340B systems. They stepped into the market...

Oct 2023
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Manager

Relationship

There is a lot of room for improvement for The Craneware Group. There are a lot of market forces...

Oct 2023
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CIO

Relationship, Product

The Craneware Group has a good handle on the marketplace requirements. They are pretty highly...

Oct 2023
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CIO

Relationship, Value

The Craneware Group charges for anything. We sneeze, and they charge. I would like to see...

Oct 2023
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Manager

Culture, Value

The vendor has done so many updates over the last year, and it has been hard to keep track of them....

Sep 2023
||
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Manager

Relationship, Product

The vendor did a big update recently, and they had some performance problems with it. It took them a...

Sep 2023
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Manager

Relationship

The Craneware Group is really good about proactivity. Anytime there is an issue, I generally see an...

Sep 2023
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Manager

Relationship

I have talked to all kinds of different people from The Craneware Group in different departments,...

Sep 2023
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Manager

Product

Some of the vendor’s recent updates have not really pertained to the products that I use...

Sep 2023
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Manager

Loyalty

I have had calls with a lot of other vendors that are always hunting for customers, but I haven’t...

Sep 2023
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Manager

Loyalty, Product, Value

Since The Craneware Group purchased Sentry Data Systems, positive changes have been happening at a...

Sep 2023
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Manager

Product

I would like to be able to get reports that provide a general overview. The detail the vendor...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

The ease of use of the system leaves something to be desired until it is learned. There is a lot to...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

The Craneware Group sends announcements out regularly about what is new and noteworthy; that is a...

Sep 2023
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Analyst/Coordinator

Product

I am now able to get an ineligible claims report regularly; it shows up in the download center. And...

Sep 2023
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Analyst/Coordinator

Culture, Relationship

I would like The Craneware Group to be a bit more transparent when things are wrong. Our strategic...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

Since Sentry Data Systems was acquired by The Craneware Group, a lot of work has been done on the...

Sep 2023
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Manager

Loyalty, Product

The Craneware Group is constantly updating the way that the reporting works. They are putting more...

Sep 2023
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Manager

Loyalty, Relationship, Operations

There are a few things that are coming from The Craneware Group that will be very nice. Lately, the...

Sep 2023
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Manager

Relationship

Overall, The Craneware Group is really good at communicating. I'm very satisfied with how they...

Sep 2023
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Manager

Operations

The product is very user friendly. The vendor has training for the things that we don't understand,...

Sep 2023
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Director

Relationship

We have recurring touchpoints with the vendor because we are always doing something different. The...

Sep 2023
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Director

Product

I like the data I can get out of the system. On the contract pharmacy side, there are so many ways...

Sep 2023
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Director

Operations

There were a lot of delays and confusion with our implementation, but we had never attempted...

Sep 2023
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Analyst/Coordinator

Product

The system is supremely overpromoted compared to what it actually does. The vendor promotes their...

Sep 2023
||
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Analyst/Coordinator

Operations

The Craneware Group is good with training. Things depend on the trainer in terms of how well they...

Sep 2023
||
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Analyst/Coordinator

Relationship

Project management is an issue, and the vendor's representatives don't know their products. We have...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

The vendor doesn't even understand how the HL7 interfaces work with their product, so we have issues...

Sep 2023
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Analyst/Coordinator

Operations, Product

Some of the upgrades have been really nice. Sentry Data Systems was very late to the party; most...

Sep 2023
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Analyst/Coordinator

Product

The way the accumulator is set up makes things very difficult to see. We can't see an overall view...

Sep 2023
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Manager

Loyalty

I am really leery of The Craneware Group now. I might have made a different decision if The...

Jul 2023
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Manager

Relationship

The vendor does a decent job, but they are not proactive in trying to work to meet our integration...

Jul 2023
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Manager

Operations

There are always little problems, but the implementation with the 340B product went pretty well, and...

Jul 2023
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Manager

Product

Our organization does not have a ton of end users, but we do internal audits, and the 340B system is...

Jul 2023
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Manager

Product, Value

Sometimes we do referral prescriptions that go to specialists, and the tools we have to capture...

Jul 2023
||
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Manager

Relationship

I have a first-level contact at The Craneware Group that is fairly decent to work with, but anything...

Jul 2023
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Director

Loyalty, Relationship

Sentry Data Systems will keep promises. They will say they are working on something; they are just a...

Jun 2023
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Director

Loyalty, Product

The nature of the platform is clunky. The product was just rebranded. The vendor has a new parent...

Jun 2023
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Director

Relationship

Getting support is clunky with Sentry Data Systems. We can get the information to them, but things...

Jun 2023
||
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Director

Product

I don't need fancy reporting; I need the product to actually keep me compliant. Sentry Data Systems...

Jun 2023
||
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Director

Operations

To be successful with Sentry Data Systems, I would tell a peer to do the training. They should take...

Jun 2023
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Director

Value

I would not make the decision to buy the product again because it is too expensive. The vendor...

Jun 2023
||
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Director

Relationship

The system works fine; there is just a matter of timeliness in communication around feedback or...

Jun 2023
||
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Director

Operations

We don’t receive much training. There really isn't much training for the application because the...

Jun 2023
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(0)
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Director

Relationship

I have been able to get ahold of Sentry Data Systems with no troubles, but they lag a little in...

Jun 2023
||
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Director

Relationship, Operations, Value

Because of some of the research we did, we found out that there was a huge potential for money...

Jun 2023
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Director

Loyalty, Product

Over the years, security has increased, and I do remember that originally, we set up an FTP server,...

Jun 2023
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Director

Product

We don't really hear too much from Sentry Data Systems because the product works smoothly. I have...

Jun 2023
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Director

Loyalty

We have yet to migrate over to Sentry Data Systems' web-based server instead of doing things over...

Jun 2023
||
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Director

Value

Sentry Data Systems has never charged us for all the time they have spent getting everything working....

Jun 2023
||
(0)
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Manager

Product

The system works well for our needs on the Sentinel side with the dispensations and being able to...

Jun 2023
||
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Manager

Product

The Sentrex side of the product is comparable to the other side. However, with the reporting, it is...

Jun 2023
||
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Manager

Relationship, Operations

We have regular calls with our representatives, and they have different educational opportunities or...

Jun 2023
||
(0)
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Manager

Culture, Value

There are charges for everything from Sentry Data Systems. We pay quite a bit for a new contract...

Jun 2023
||
(0)
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Manager

Operations

The vendor's training is pretty much do-it-yourself training because we have to go out and find the...

Jun 2023
||
(0)
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Manager

Relationship

Sentry Data Systems worked well when CVS required another partner to be in the mix. They worked well...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

The way that the data is collected and processed overall is good and accurate. We don't find that...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

I have seen other systems that I like better. This system has some things that are red flags for us....

Jun 2023
||
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Analyst/Coordinator

Operations

There is a pretty steep learning curve for the product, but the vendor does have a good knowledge...

Jun 2023
||
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Analyst/Coordinator

Product

Some of the product’s templates or canned reports do not offer flexibility with criteria as much as...

Jun 2023
||
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Analyst/Coordinator

Product

The product can't handle factor products for hemophiliacs. The vendor says that factor products are...

Jun 2023
||
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Analyst/Coordinator

Relationship

Sometimes it takes a while for our tickets to be assigned to somebody, but once somebody is working...

Jun 2023
||
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Analyst/Coordinator

Relationship

With all of the manufacturer restrictions on 340B products at contract pharmacies, the vendor always...

Jun 2023
||
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Analyst/Coordinator

Relationship

One of the things that has gone well is that our account manager is very responsive and organized....

Jun 2023
||
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Analyst/Coordinator

Relationship

Sentry Data Systems’ support is very quick, but the vendor is also not as helpful as they could be....

Jun 2023
||
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Analyst/Coordinator

Loyalty

Sentry Data Systems won because we were already using Sentinel and thought things would be good to...

Jun 2023
||
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Analyst/Coordinator

Value

Sentry Data Systems does not avoid charging for things. If we want something, it costs money.

Jun 2023
||
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Analyst/Coordinator

Operations

Sentry Data Systems is fantastic with their training. There are training options and webinars, and...

Jun 2023
||
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Analyst/Coordinator

Relationship

All the Sentry Data Systems products are now under The Craneware Group. I have not seen any major...

Jun 2023
||
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Analyst/Coordinator

Operations

The one thing Sentry Data Systems is lacking in their implementations and customer service is their...

Jun 2023
||
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Analyst/Coordinator

Operations

We are in the implementation phase with some of our contract pharmacies, and while it is going well,...

Jun 2023
||
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Analyst/Coordinator

Relationship, Operations

We did not start utilizing the product properly until a while after we implemented the product....

Jun 2023
||
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Analyst/Coordinator

Loyalty, Product

There are a couple of functional things that I hope will come in the future, such as integration...

Jun 2023
||
(0)
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Director

Operations

As part of the vendor’s training, they don’t let people access Sentry Data Systems Sentry 340B until...

May 2023
||
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Director

Loyalty, Product

We have both the Sentinel and the Sentrex systems, and even though we provide the same data to both,...

May 2023
||
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Director

Relationship, Product

The pros of Sentry Data Systems Sentry 340B are that it is compliance and audit ready, so it is very...

May 2023
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Director

Loyalty

When we signed on with Sentry Data Systems years ago, there weren’t very many offerings in the...

May 2023
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Director

Relationship, Product

Sentry Data Systems keeps their promises about 75% of the time. They pride their product as a custom...

May 2023
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Director

Relationship

Our satisfaction with Sentry Data Systems’ support would increase if their help desk people had more...

May 2023
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Director

Relationship, Product, Value

In the 340B space, there are constant changes, and the moment Sentry Data Systems hears of an...

May 2023
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Director

Relationship

We tend to be a midsized client, so when we raise an issue or concern, Sentry Data Systems’...

May 2023
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Director

Relationship

I have always felt that account management is one of the areas that need the greatest improvement at...

May 2023
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Director

Relationship, Operations

Our organization has facilities that come in and out of the 340B program, and every time Sentry Data...

May 2023
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Director

Operations, Product

Once the system is set up, it is a very useful tool. It is a complicated program, so it becomes a...

May 2023
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Director

Relationship

The software works well, and we don’t have any major issues. The vendor’s customer service was a...

May 2023
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Director

Operations

The webinars and the education that Sentry Data Systems provides are somewhat helpful, but the...

May 2023
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Director

Value

There was a point when Sentry Data Systems tried to bill me significantly for a certain transition....

May 2023
||
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Director

Operations

During the initial setup, Sentry Data Systems should have provided more education, whether it had...

May 2023
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Analyst/Coordinator

Product

Sentry Data Systems Sentry 340B works well with pretty much everything that we need. It is better...

May 2023
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Analyst/Coordinator

Operations

We have a lot of Sentry Data Systems people involved in the implementation of new services, and...

May 2023
||
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Analyst/Coordinator

Relationship

We had some trouble with Sentry Data Systems keeping their promises, but they have gotten a lot...

May 2023
||
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Analyst/Coordinator

Culture, Relationship

I have a dedicated Sentry Data Systems resource that helps me a lot of times, but as far as hearing...

May 2023
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Analyst/Coordinator

Value

Sentry Data Systems definitely charges for every little thing. They are really in things to make...

May 2023
||
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Analyst/Coordinator

Operations

Sentry Data Systems provides a lot of training, and we can go in and set trainings up at our own...

May 2023
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Analyst/Coordinator

Operations, Product

Sentry Data Systems has a lot of really great technology, but I feel like there are sometimes...

May 2023
||
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Analyst/Coordinator

Product, Value

All 340B systems are pretty much the same, but they have their own little quirks and nuances. I am...

May 2023
||
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Analyst/Coordinator

Operations

The vendor has some new employees, and we wonder how much training those employees have had. They...

May 2023
||
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Analyst/Coordinator

Operations

The vendor's overall training for customers is very robust. There are at least a couple of trainers...

May 2023
||
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Analyst/Coordinator

Relationship

The vendor does a really good job with their news about noteworthy things. They are really trying to...

May 2023
||
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Analyst/Coordinator

Operations

The vendor has BI tools that are like statistics tools. I don't think that they have done a good job...

May 2023
||
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Director

Value

Sentry Data Systems’ prices are high, but we don't get nickel-and-dimed, and prices have been pretty...

May 2023
||
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Director

Relationship

Sentry Data Systems’ support is strong, and the vendor is very prompt in answering questions and...

May 2023
||
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Director

Relationship

The IT support team didn't help us work through a couple of issues as much as we had hoped.

May 2023
||
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Director

Product

Sentry Data Systems’ software is pretty thorough. It gives me all of the information that I need.

May 2023
||
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Director

Operations

Sentry Data Systems has a lot of training available, including easily available one-on-one sessions...

May 2023
||
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Analyst/Coordinator

Relationship

Sentry Data Systems is pretty good about staying up-to-date with the product, but timelines have...

May 2023
||
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Director

Value

Sentry Data Systems charges for absolutely every little thing.

May 2023
||
(0)
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Director

Operations

Sentry Data Systems does a pretty good job on training, and they have a good training team.

May 2023
||
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Director

Operations, Product

Recently, we had to start sharing our 340B data. That is a new problem. We had to make the decision...

May 2023
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Director

Relationship

We have a person from Sentry Data Systems, and I actually really like our person, but they are not...

May 2023
||
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Analyst/Coordinator

Operations

If the decision had been up to me, we wouldn't have picked the Sentry Data Systems product, but my...

May 2023
||
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Analyst/Coordinator

Culture

Overall, Sentry Data Systems has kept their promises, but they have changed things with us. We...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Sentry Data Systems' customer support is really good. If somebody puts a ticket in, the customer...

May 2023
||
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Analyst/Coordinator

Culture

Years ago, there were a few product enhancements that we were looking for, and we were told by the...

May 2023
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Analyst/Coordinator

Product

The product’s reporting features are very usable. The vendor has made a lot of enhancements. The...

May 2023
||
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Analyst/Coordinator

Relationship

Our partnership with Sentry Data Systems has been really good over the years. I don't know how they...

May 2023
||
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Analyst/Coordinator

Relationship

The vendor could improve by putting some real-world input into some of the products. For example,...

May 2023
||
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Analyst/Coordinator

Relationship

We have frustrations at times, and we encounter issues with Sentry Data Systems at times, but...

May 2023
||
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Director

Operations, Product

The product is excellent. Learning to map things appropriately is a little cumbersome.

May 2023
||
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Director

Relationship, Product

The product works well. Our representative is fantastic.

May 2023
||
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Director

Operations, Product, Value

Logging in is difficult now because we have to go through a different program. The process is time...

May 2023
||
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Analyst/Coordinator

Product

The product is always reliable. It has very little load time at all.

May 2023
||
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Analyst/Coordinator

Relationship

The vendor needs to do better at listening to the voice of the customer. Sentry Data Systems should...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

We have monthly calls with the vendor where they help us identify some issues, but the help is...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Sentry Data Systems keeps all of their contractual promises. They are responsive to our emails and...

May 2023
||
(0)
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Analyst/Coordinator

Culture

With the way our contract is set up, we have another amendment for better pricing every year, but...

May 2023
||
(0)
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Analyst/Coordinator

Operations

Overall, the vendor’s implementation teams are very good. They explain the process. We understand...

May 2023
||
(0)
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Analyst/Coordinator

Operations

Sentry Data Systems has onboarding training for new staff. There are online classes we can take with...

May 2023
||
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Analyst/Coordinator

Product

On the contract pharmacy side, the software could be more optimized. The only way to make it look...

May 2023
||
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Analyst/Coordinator

Product

We haven’t had any problems with interoperability. Sentry Data Systems can accommodate almost any...

May 2023
||
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Analyst/Coordinator

Relationship

Sentry Data Systems is a good company. I haven't seen a degradation in services from them since they...

May 2023
||
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Manager

Culture

Unfortunately, Sentry hasn't performed at a level to meet our needs, and the contracting fees have...

Apr 2023
||
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Analyst/Coordinator

Product, Product

We have issues with our data going back and forth in the system. The system uses a billing file...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Culture, Relationship, Relationship, Operations, Operations

The product was sold to us as the Cadillac of 340B systems at the time. Maybe the system is like a...

Apr 2023
||
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VP/Other Executive

Product, Product

Mapping in the Sentry Data Systems product is considerably easier than mapping in other solutions we...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Product, Product

The product doesn't have Generic Product Identifier categories that they are able to share an...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

Anytime we wanted to request an enhancement request or anything like that with Sentry Data Systems,...

Apr 2023
||
(0)
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Director

Product, Value

We are very satisfied with the product. It is an industry leader in the 340B space.

Apr 2023
||
(0)
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Director

Relationship

Sentry Data Systems is good to work with as a vendor. They are responsive to the tickets we put in....

Apr 2023
||
(0)
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Director

Loyalty, Relationship

One thing has been a challenge but has gotten better. The vendor is being incorporated into The...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

The system is pretty self-explanatory and pretty easy. It is robust and provides the services that...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

One area for improvement for the vendor is providing better support and customer service. There are...

Apr 2023
||
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Analyst/Coordinator

Operations

Several years ago, it took Sentry Data Systems a really long time to reimplement the software after...

Apr 2023
||
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Manager

Loyalty

I wouldn’t buy the system again. I think we could get value with another entity. I wish the vendor...

Mar 2023
||
(0)
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Manager

Product

I would like some automated auditing tools in the product. That is about the only thing I can think...

Mar 2023
||
(0)
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Manager

Relationship, Value

Since Sentry Data Systems was bought out by Craneware, they have done a much better job of avoiding...

Mar 2023
||
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Manager

Operations, Product

We like the product’s ease of use. The product is easy to use once we learn it. The vendor has all...

Mar 2023
||
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Manager

Product

The product is reliable. There is hardly any downtime on the vendor’s end. As long as I have an...

Mar 2023
||
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