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The HCI Group Go-Live Support Comments
Subject Expert
Commentary Summary
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User Commentary
CIO
People and Knowledge
We sought out The HCI Group to provide a hotline for people to get immediate support. The hotline...
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CIO
People and Knowledge
We needed more internal politics rather than The HCI Group's support. I hate to ding the vendor...
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CIO
ROI and Cost
The HCI Group was affordable; they offered competitive pricing. But they couldn't actually deliver...
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CIO
Lessons Learned
Whenever possible, go-live support should be done with one's own employees, not contracted...
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Director
Tools and Methodology
I really love what The HCI Group did for us at the elbow. They filled a serious gap and really took...
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Director
People and Knowledge
We have used The HCI Group for many things, and I know that when I call on them, they send me the...
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Director
Tools and Methodology
The HCI Group’s best moments were probably the 72 hours from the go-live. Essentially, the challenge...
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Director
Other Observations
There were a few things that spilled beyond our expected time frame of working with The HCI Group,...
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Director
People and Knowledge
If there was just a chemistry issue with a resource, The HCI Group could move him or her to a new...
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Manager
Relationship
We just have a flat rate with The HCI Group. We encourage them to remove people from the project...
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Manager
People and Knowledge
I have found myself disappointed with certain people who weren't good fits for the places they were...
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Manager
ROI and Cost
Something about the vendor that I would tell others is that the cost is high.
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Director
People and Knowledge
The HCI Group had some project managers that were weak and that we let go. We had a lot of...
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Director
People and Knowledge
The HCI Group had some very good credentialed trainers, and with the whole go-live, they had some...
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Director
People and Knowledge
The HCI Group had an excellent project manager that managed the credentialed trainers. That person...
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Director
Relationship
The vendor has an executive who is available during go-lives. We have gotten into such a nice, good...
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Director
People and Knowledge
We always considered The HCI Group to have a real boutiquey feel to them. The HCI Group brings us...
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Director
Relationship
The vendor has a desire to expand their breadth into more strategic roles with organizations.
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Director
Tools and Methodology
When an opportunity strikes, the vendor takes advantage of it. They have been really responsive. I...
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Director
Relationship
The vendor will expand into supporting some of our other efforts in the future. The HCI Group is...
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Director
Tools and Methodology
The HCI Group is my go-to vendor with certain go-lives because they bring boutiquey individuals who...
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Director
Relationship
We have used The HCI Group for a good period of time; they know our structure. The business...
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Director
Relationship
I hear from the vendor's executives frequently; they are really engaged.
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Manager
Relationship
There was a project lead from The HCI Group that oversaw the managing and the at-the-elbow support,...
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Manager
People and Knowledge
The vendor's consultants were polished. Their work is not something that they do on the fly; it is...
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Manager
People and Knowledge
We wanted the at-the-elbow support people to be very knowledgeable. The HCI Group was able to...
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Manager
Tools and Methodology
The HCI Group was really good about quickly committing to something if they needed to. That was a...
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CMIO
People and Knowledge
The HCI Group offers higher quality resources in the core EHR spaces. We predominantly use them for...
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CMIO
Relationship
The HCI Group is the one company I have taken with me across several jobs. My colleagues are also...
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