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KLAS Research Director - Kaleb Harris
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CIO

The HCI Group brought in at-the-elbow support people. That is probably their weakest division. Those...

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CIO

Our go-live with The HCI Group was probably the best go-live that I have gone through. The things...

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CIO

The person from The HCI Group who was the head of our project did a good job of finding specialists...

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CIO

The HCI Group usually does well at providing local people. Our decision for engagements, especially...

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CIO

The HCI Group offers balanced executive involvement. The executives help us and are communicative,...

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Manager

The resources from The HCI Group had fewer skills than the resources from other vendors that we have...

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Manager

Our local vendor representative was very engaged. Several people came out to see us and were...

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Manager

The HCI Group did some really nice reporting for us, and they maintained the burn rate in an Excel...

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CIO

In general, The HCI Group did a good job in their engagement with us. Everyone requires some...

Jan 2021
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CMIO

We had no problems, and that is pretty amazing when we consider a big health system go-live. The HCI...

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CIO

When COVID-19 hit, it wasn't a hard transition because we had experience working remotely with The...

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CIO

We gave The HCI Group a very late notice for the resources we wanted. They were able to source...

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CIO

I would advise The HCI Group to continue to engage with their partners and sponsors on the executive...

Jan 2021
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Director

The personnel that the vendor brought in were not the experts that they were promoted to be. We had...

Dec 2020
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Director

We had to escalate tickets because there was sometimes a disconnect between the things the vendor...

Dec 2020
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CIO

We sought out The HCI Group to provide a hotline for people to get immediate support. The hotline...

Oct 2020
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CIO

We needed more internal politics rather than The HCI Group's support. I hate to ding the vendor...

Oct 2020
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CIO

The HCI Group was affordable; they offered competitive pricing. But they couldn't actually deliver...

Oct 2020
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CIO

Whenever possible, go-live support should be done with one's own employees, not contracted...

Oct 2020
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Director

I really love what The HCI Group did for us at the elbow. They filled a serious gap and really took...

Aug 2020
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Director

We have used The HCI Group for many things, and I know that when I call on them, they send me the...

Aug 2020
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Director

The HCI Group’s best moments were probably the 72 hours from the go-live. Essentially, the challenge...

Apr 2020
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Director

There were a few things that spilled beyond our expected time frame of working with The HCI Group,...

Apr 2020
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Director

If there was just a chemistry issue with a resource, The HCI Group could move him or her to a new...

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