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The HCI Group Go-Live Support Comments
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User Commentary
CIO
The HCI Group brought in at-the-elbow support people. That is probably their weakest division. Those...
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CIO
Our go-live with The HCI Group was probably the best go-live that I have gone through. The things...
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CIO
The person from The HCI Group who was the head of our project did a good job of finding specialists...
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CIO
The HCI Group usually does well at providing local people. Our decision for engagements, especially...
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CIO
The HCI Group offers balanced executive involvement. The executives help us and are communicative,...
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Manager
The resources from The HCI Group had fewer skills than the resources from other vendors that we have...
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Manager
Our local vendor representative was very engaged. Several people came out to see us and were...
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Manager
The HCI Group did some really nice reporting for us, and they maintained the burn rate in an Excel...
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CIO
In general, The HCI Group did a good job in their engagement with us. Everyone requires some...
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CMIO
We had no problems, and that is pretty amazing when we consider a big health system go-live. The HCI...
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CIO
When COVID-19 hit, it wasn't a hard transition because we had experience working remotely with The...
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CIO
We gave The HCI Group a very late notice for the resources we wanted. They were able to source...
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CIO
I would advise The HCI Group to continue to engage with their partners and sponsors on the executive...
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Director
The personnel that the vendor brought in were not the experts that they were promoted to be. We had...
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Director
We had to escalate tickets because there was sometimes a disconnect between the things the vendor...
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CIO
We sought out The HCI Group to provide a hotline for people to get immediate support. The hotline...
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CIO
We needed more internal politics rather than The HCI Group's support. I hate to ding the vendor...
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CIO
The HCI Group was affordable; they offered competitive pricing. But they couldn't actually deliver...
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CIO
Whenever possible, go-live support should be done with one's own employees, not contracted...
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Director
I really love what The HCI Group did for us at the elbow. They filled a serious gap and really took...
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Director
We have used The HCI Group for many things, and I know that when I call on them, they send me the...
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Director
The HCI Group’s best moments were probably the 72 hours from the go-live. Essentially, the challenge...
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Director
There were a few things that spilled beyond our expected time frame of working with The HCI Group,...
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Director
If there was just a chemistry issue with a resource, The HCI Group could move him or her to a new...
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From Good to Exceptional—Go-Live Support