The HCI Group Go-Live Support Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 5:09:35 PM and Model.EvProductId = 77062

Commentary Summary

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User Commentary

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CIO

People and Knowledge

We sought out The HCI Group to provide a hotline for people to get immediate support. The hotline...

Oct 2020
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CIO

People and Knowledge

We needed more internal politics rather than The HCI Group's support. I hate to ding the vendor...

Oct 2020
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CIO

ROI and Cost

The HCI Group was affordable; they offered competitive pricing. But they couldn't actually deliver...

Oct 2020
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CIO

Lessons Learned

Whenever possible, go-live support should be done with one's own employees, not contracted...

Oct 2020
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Director

Tools and Methodology

I really love what The HCI Group did for us at the elbow. They filled a serious gap and really took...

Aug 2020
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Director

People and Knowledge

We have used The HCI Group for many things, and I know that when I call on them, they send me the...

Aug 2020
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Director

Tools and Methodology

The HCI Group’s best moments were probably the 72 hours from the go-live. Essentially, the challenge...

Apr 2020
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Director

Other Observations

There were a few things that spilled beyond our expected time frame of working with The HCI Group,...

Apr 2020
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Director

People and Knowledge

If there was just a chemistry issue with a resource, The HCI Group could move him or her to a new...

Apr 2020
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Manager

Relationship

We just have a flat rate with The HCI Group. We encourage them to remove people from the project...

Jan 2020
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Manager

People and Knowledge

I have found myself disappointed with certain people who weren't good fits for the places they were...

Jan 2020
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Manager

ROI and Cost

Something about the vendor that I would tell others is that the cost is high.

Jan 2020
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Director

People and Knowledge

The HCI Group had some project managers that were weak and that we let go. We had a lot of...

Jan 2020
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Director

People and Knowledge

The HCI Group had some very good credentialed trainers, and with the whole go-live, they had some...

Jan 2020
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Director

People and Knowledge

The HCI Group had an excellent project manager that managed the credentialed trainers. That person...

Jan 2020
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Director

Relationship

The vendor has an executive who is available during go-lives. We have gotten into such a nice, good...

Jan 2020
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Director

People and Knowledge

We always considered The HCI Group to have a real boutiquey feel to them. The HCI Group brings us...

Jan 2020
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Director

Relationship

The vendor has a desire to expand their breadth into more strategic roles with organizations.

Jan 2020
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Director

Tools and Methodology

When an opportunity strikes, the vendor takes advantage of it. They have been really responsive. I...

Jan 2020
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Director

Relationship

The vendor will expand into supporting some of our other efforts in the future. The HCI Group is...

Jan 2020
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Director

Tools and Methodology

The HCI Group is my go-to vendor with certain go-lives because they bring boutiquey individuals who...

Jan 2020
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Director

Relationship

We have used The HCI Group for a good period of time; they know our structure. The business...

Jan 2020
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Director

Relationship

I hear from the vendor's executives frequently; they are really engaged.

Jan 2020
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Manager

Relationship

There was a project lead from The HCI Group that oversaw the managing and the at-the-elbow support,...

Dec 2019
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Manager

People and Knowledge

The vendor's consultants were polished. Their work is not something that they do on the fly; it is...

Dec 2019
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Manager

People and Knowledge

We wanted the at-the-elbow support people to be very knowledgeable. The HCI Group was able to...

Dec 2019
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Manager

Tools and Methodology

The HCI Group was really good about quickly committing to something if they needed to. That was a...

Dec 2019
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CMIO

People and Knowledge

The HCI Group offers higher quality resources in the core EHR spaces. We predominantly use them for...

Dec 2019
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CMIO

Relationship

The HCI Group is the one company I have taken with me across several jobs. My colleagues are also...

Dec 2019
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