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The HCI Group Go-Live Support Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Tools and Methodology
I really love what The HCI Group did for us at the elbow. They filled a serious gap and really took...
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Director
People and Knowledge
We have used The HCI Group for many things, and I know that when I call on them, they send me the...
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Director
Tools and Methodology
The HCI Group’s best moments were probably the 72 hours from the go-live. Essentially, the challenge...
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Director
Other Observations
There were a few things that spilled beyond our expected time frame of working with The HCI Group,...
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Director
People and Knowledge
If there was just a chemistry issue with a resource, The HCI Group could move him or her to a new...
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Manager
Relationship
We just have a flat rate with The HCI Group. We encourage them to remove people from the project...
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Manager
People and Knowledge
I have found myself disappointed with certain people who weren't good fits for the places they were...
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Manager
ROI and Cost
Something about the vendor that I would tell others is that the cost is high.
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Director
People and Knowledge
The HCI Group had some project managers that were weak and that we let go. We had a lot of...
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Director
People and Knowledge
The HCI Group had some very good credentialed trainers, and with the whole go-live, they had some...
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Director
People and Knowledge
The HCI Group had an excellent project manager that managed the credentialed trainers. That person...
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Director
Relationship
The vendor has an executive who is available during go-lives. We have gotten into such a nice, good...
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Director
People and Knowledge
We always considered The HCI Group to have a real boutiquey feel to them. The HCI Group brings us...
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Director
Relationship
The vendor has a desire to expand their breadth into more strategic roles with organizations.
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Director
Tools and Methodology
When an opportunity strikes, the vendor takes advantage of it. They have been really responsive. I...
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Director
Relationship
The vendor will expand into supporting some of our other efforts in the future. The HCI Group is...
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Director
Tools and Methodology
The HCI Group is my go-to vendor with certain go-lives because they bring boutiquey individuals who...
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Director
Relationship
We have used The HCI Group for a good period of time; they know our structure. The business...
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Director
Relationship
I hear from the vendor's executives frequently; they are really engaged.
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Manager
Relationship
There was a project lead from The HCI Group that oversaw the managing and the at-the-elbow support,...
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Manager
People and Knowledge
The vendor's consultants were polished. Their work is not something that they do on the fly; it is...
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Manager
People and Knowledge
We wanted the at-the-elbow support people to be very knowledgeable. The HCI Group was able to...
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Manager
Tools and Methodology
The HCI Group was really good about quickly committing to something if they needed to. That was a...
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CMIO
People and Knowledge
The HCI Group offers higher quality resources in the core EHR spaces. We predominantly use them for...
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CMIO
Relationship
The HCI Group is the one company I have taken with me across several jobs. My colleagues are also...
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CIO
Relationship
We vetted The HCI Group through an RFP, and they had a window to present to us because we had to...
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CIO
Tools and Methodology
The HCI Group is involved. Two of their principal trainers have had many opportunities, but The HCI...
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CIO
Other Observations
The HCI Group is okay. My sense is that they are holding their own, but at this point, any success...
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CIO
Tools and Methodology
The HCI Group is lost. I don't think they know what they want to be when they grow up. They are all...
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CIO
Relationship
The HCI Group hired Chris Belmont recently; he was the former CIO at MD Anderson Cancer Center. He...
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Director
Relationship
The HCI Group exceeded our expectations in terms of go-live support and met our expectations with...
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Director
Tools and Methodology
The HCI Group's invoicing could have been better, but they were a good partner and worked with us...
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Director
Relationship
The HCI Group did very well with our go-live. We have nothing to compare them to, but The HCI Group...
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Director
ROI and Cost
The HCI Group doesn't nickel-and-dime. They have been a little flexible in their pricing. We have...
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Director
Other Observations
We are trying to figure out whether there are any better vendors out there. Chances are that we will...
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Director
Tools and Methodology
The HCI Group went through quite a few changes last year. We experienced issues with billing and...
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Director
Relationship
When we had issues with billing and invoices, The HCI Group was definitely very responsive about...
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Director
Tools and Methodology
I would give The HCI Group a high rating for getting the product up and running on time just because...
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Manager
People and Knowledge
The HCI Group has done very well with any of the go-lives they have supported, including the...
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Manager
People and Knowledge
The HCI Group exceeded our expectations with their physician phone line. The quality of staff that...
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Manager
Relationship
The HCI Group is highly strategic. They made suggestions to us that we wouldn't have thought of...
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Manager
Tools and Methodology
We used The HCI Group for all of our go-lives, but there was a different management structure for...
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Manager
Relationship
The HCI Group's expertise in the Epic system is impressive, and they are very flexible. They offer...
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Manager
People and Knowledge
The quality of The HCI Group's consultants was inconsistent. A lot of resources had to be replaced,...
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Manager
Tools and Methodology
All our staff members are using our EMR, and that is a good thing. But the go-live definitely could...
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Manager
Other Observations
The HCI Group provided us with at-the-elbow support for our go-live. They supplied us with a number...
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Manager
Relationship
The HCI Group has been really great, so I haven't considered using another vendor for years. We have...
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Director
People and Knowledge
We were told that we would have the opportunity to review people's experience levels and ensure the...
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Director
Tools and Methodology
The HCI Group has a survey tool that allows operational managers to give a per-shift rating of the...
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Director
Relationship
The executives realized when they were in trouble and took action to correct things. The situation...
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Director
Sales and Contracting
The HCI Group supplied at-the-elbow support for our go-live. We had a lot of boots on the ground to...
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Director
People and Knowledge
I wouldn't use the resources from The HCI Group again. People who don't know our workflows are good...
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CIO
Project Results
The HCI Group has come in and fixed things when we have experienced any delays with our implementation....
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CIO
Relationship
The HCI Group used a unique implementation model. And it was good. They had turnover in the project...
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Director
People and Knowledge
The HCI Group has been really good with our go-lives. The percent of at-the-elbow people who went...
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Director
ROI and Cost
The HCI Group had a very competitive cost. I don’t think it was the best, but it was very good. It...
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Director
Project Results
We didn’t give The HCI Group the biggest timeline, but I think they did a really good job. I have no...
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Director
People and Knowledge
The HCI Group is huge. Our representative calls to check in, but that person is useless and doesn’t...
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Director
People and Knowledge
Not everyone is going to be perfect, but the management staff with The HCI Group is very...
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Director
Relationship
The executives from The HCI Group are definitely involved quite a bit. I get calls from them, and...
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Director
ROI and Cost
I could buy houses and mansions with what I pay The HCI Group. I understand what I am paying for....
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CIO
Tools and Methodology
I would absolutely contract with The HCI Group again. There has been absolutely no...
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CIO
Project Results
The HCI Group is our go-to for at-the-elbow go-live support. They have great project management,...
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Director
Relationship
The executives at The HCI Group were very engaged. We knew their principles. They were straight...
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Director
Tools and Methodology
The HCI Group is very innovative. They have their own buses that they maintain and drive around the...
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Director
Project Results
The HCI Group did a really good job of mobilizing a team. During that time, there were some other...
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Director
Tools and Methodology
The HCI Group supplied us with all of our go-live support and trainers for our implementations. They...
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Director
Tools and Methodology
When The HCI Group failed to deliver on a promise, they stepped up and admitted that they had messed...
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Director
Project Results
The HCI Group had learned their lesson after a poor experience with us in the past, so they did a...
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Director
People and Knowledge
All of the trainers The HCI Group gave us were fantastic. Their at-the-elbow (ATE) resources really...
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Director
Project Results
I still have mixed feelings about the go-live support we received from The HCI Group. They and our...
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Director
Tools and Methodology
We have had good and bad results with The HCI Group. We had a very incentivized model built into our...
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Director
Project Results
Our relationship with The HCI Group goes back before the current project started. They really...
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Director
Other Observations
It is hard for me to say whether we have received our money’s worth with The HCI Group. There are...
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Director
People and Knowledge
Most of the trainers that The HCI Group brought in for go-live support were contractors, so those...
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CIO
People and Knowledge
We had hundreds of consultants from The HCI Group, and not all of them could be experts. We had a...
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CIO
Tools and Methodology
The HCI Group has a really good plan around logistics. They take away the headache of trying to...
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Manager
Tools and Methodology
The HCI Group did okay. They quickly made changes when a resource wasn’t working it. The engagement...
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Manager
Tools and Methodology
The HCI Group understaffed their logistics team. They were very helpful in working through the...
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Manager
Other Observations
All firms pull from the same group of people for at-the-elbow support. We have invested in the...
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Manager
Tools and Methodology
The project managers were overwhelmed. The HCI Group didn’t put enough people into that role. We...
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Manager
People and Knowledge
The resources varied widely. Some were very good, and others weren’t. We could tell that The HCI...
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Manager
Relationship
The executives were very available. They offered to meet with us as often as we wanted.
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Manager
Tools and Methodology
The HCI Group relied on a crude spreadsheet for scheduling. It would have been nice if they had more...
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VP/Other Executive
People and Knowledge
The HCI Group didn’t have enough quality people for at-the-elbow support. I think there is a gap in...
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VP/Other Executive
ROI and Cost
The HCI Group has reasonable prices. When we call the executives about problems, the executives...
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Director
Tools and Methodology
The HCI Group did have some good tools. They had an innovative scheduling system and not just some...
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Director
Tools and Methodology
The HCI Group had a tool where if I needed to tell everyone something immediately, the tool would...
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