The HCI Group Go-Live Support
Filtered view: All

Subject Expert
Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Relationship

We are looking at a longer agreement with the firm. We have used them periodically on an as-needed...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

What we liked about The HCI Group was that they let us move people around based on call volume or...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm has very good reports. They have reports that cover daily, weekly, and outlying KPIs. They...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

My boss might say we paid too much, but I feel the firm delivered based on what we paid. Things can...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I was really impressed that the firm sent somebody to be on-site in our command center through all...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

Go-live support may not be one of the firm’s strengths because we have had success in other areas...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We decided to use The HCI Group based on availability, resources, and cost.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

Our overall experience with The HCI Group was not great. The resources’ knowledge and ability to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The HCI Group had strong project management that was easy to work with, and they communicated well.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The overall quality of the at-the-elbow support was poor. There were a few strong resources, but the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The HCI Group increased their overall price, and I was not happy with that. We had an agreed-upon...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles