Commentary Summary
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User Commentary
Relationship
We are looking at a longer agreement with the firm. We have used them periodically on an as-needed...
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Project Results
What we liked about The HCI Group was that they let us move people around based on call volume or...
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Tools and Methodology
The firm has very good reports. They have reports that cover daily, weekly, and outlying KPIs. They...
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ROI and Cost
My boss might say we paid too much, but I feel the firm delivered based on what we paid. Things can...
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People and Knowledge
I was really impressed that the firm sent somebody to be on-site in our command center through all...
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Project Results
Go-live support may not be one of the firm’s strengths because we have had success in other areas...
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Win/Loss - Why they were selected (by current clients)
We decided to use The HCI Group based on availability, resources, and cost.
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People and Knowledge
Our overall experience with The HCI Group was not great. The resources’ knowledge and ability to...
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People and Knowledge
The HCI Group had strong project management that was easy to work with, and they communicated well.
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People and Knowledge
The overall quality of the at-the-elbow support was poor. There were a few strong resources, but the...
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ROI and Cost
The HCI Group increased their overall price, and I was not happy with that. We had an agreed-upon...
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