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The HCI Group Go-Live Support
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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User Commentary

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Director

Relationship

We are looking at a longer agreement with the firm. We have used them periodically on an as-needed...

Nov 2022
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Director

Project Results

What we liked about The HCI Group was that they let us move people around based on call volume or...

Nov 2022
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Director

Tools and Methodology

The firm has very good reports. They have reports that cover daily, weekly, and outlying KPIs. They...

Nov 2022
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Director

ROI and Cost

My boss might say we paid too much, but I feel the firm delivered based on what we paid. Things can...

Nov 2022
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Director

People and Knowledge

I was really impressed that the firm sent somebody to be on-site in our command center through all...

Nov 2022
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VP/Other Executive

Project Results

Go-live support may not be one of the firm’s strengths because we have had success in other areas...

Oct 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We decided to use The HCI Group based on availability, resources, and cost.

Oct 2022
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VP/Other Executive

People and Knowledge

Our overall experience with The HCI Group was not great. The resources’ knowledge and ability to...

Oct 2022
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Director

People and Knowledge

The HCI Group had strong project management that was easy to work with, and they communicated well.

Aug 2022
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Director

People and Knowledge

The overall quality of the at-the-elbow support was poor. There were a few strong resources, but the...

Aug 2022
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Director

ROI and Cost

The HCI Group increased their overall price, and I was not happy with that. We had an agreed-upon...

Aug 2022
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CIO

People and Knowledge

The HCI Group's major strength for go-live support is the availability of very high-quality...

Jan 2022
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CIO

Project Results

I couldn't find an area for The HCI Group to improve. The things I care about at my level get done...

Jan 2022
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CIO

Tools and Methodology

The HCI Group helped prove that a virtual at-the-elbow solution could work for us, and that is...

Jan 2022
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CIO

ROI and Cost

I continue to use and recommend The HCI Group, as they are my preferred provider. The firm does...

Jan 2022
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Related Articles
Article
KLAS article icon
From Good to Exceptional—Go-Live Support
19 June 20    |   Kaleb Harris and Rebecca Hammond
The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good



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