Fovea EHR Archive Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Value
If we had gone to the A/R side with Fovea EHR Archive more quickly, our A/R side could have a better...
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Relationship
The staff members from Triyam who I have worked with have been exceptional. They definitely fix our...
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Product, Value
The nice thing about Fovea EHR Archive is that once the conversion is done and our A/R has wound...
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Loyalty, Product
I am very happy with Fovea EHR Archive, but I would like it if there were an easier way to do...
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Product, Value
Fovea EHR Archive has worked well for us with only one system archived. The user interface has...
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Relationship
Triyam has been a preferred vendor for our archiving needs. The project and technical teams are...
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Relationship
Triyam is easy to work with. They are a good group, and they have a good team. The only thing is...
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Product
The look of Fovea EHR Archive has changed quite a bit. Triyam has added a lot of functionality over...
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Loyalty, Relationship
We have to have access to the records in Fovea EHR Archive forever, so Triyam is part of our...
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Value
Triyam is good regarding charges. We have a fee that we pay each year. Triyam definitely rates at...
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Operations
When I email Triyam, I instantly get an email back, so I enjoy them. Also, Triyam is always very...
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Operations
The implementation of Fovea EHR Archive was really easy. The entire Triyam team was wonderful to...
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Product
Fovea EHR Archive is very easy to use and very user-friendly. There is another person in the...
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Operations
Triyam did some preliminary training to show me how to search for patients and bring up the...
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Operations
Everyone we dealt with at Triyam was very nice and communicative. They seemed to know a lot about...
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Loyalty
We are required to keep records for so long. When we stopped using a certain EHR, we were trying to...
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Culture, Operations
We came to an agreement with the vendor about what we wanted, and we met in the middle. I don't feel...
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Relationship
It has all just gone really well with the vendor, so I don't know what recommendations I would have...
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Relationship, Operations
Triyam has become our go-to vendor because they are so easy to work with. They get things done right...
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Product, Value
The way healthcare used to be was that everyone used paper. Now we are just seeing what we can get...
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Relationship, Operations
Triyam’s customer support has gotten a lot better. The vendor is really good about following up and...
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Loyalty
The only opportunity for Triyam involves the way that they filed some of our archive documents. The...
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Relationship
Triyam is good to work with. They are responsive and want to provide good customer service. They...
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Relationship, Product
Once a user understands where everything is and what they are looking for in Fovea EHR Archive, the...
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Operations
Triyam's training was great; we really liked the representative we worked with, and they were very...
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Loyalty
We plan to keep Fovea EHR Archive until we are no longer required to hold onto the data.
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Relationship, Operations
We archived our EHR and billing system, and there were a few things that initially didn't come over...
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Product
Fovea EHR Archive would work well for very small organizations. We have multiple facilities. When...
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Loyalty
I am hoping Fovea EHR Archive is part of our long-term plans only until we meet our retention...
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Relationship
Triyam did not keep all the promises they made. They had to be pushed. We had to get the executive...
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Loyalty, Product
We get outcomes with Fovea EHR Archive. We can release things. Patients can still be treated. Things...
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Operations
Triyam basically told us we had access to a training guide. They offered a screen-sharing session,...
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Relationship, Product
Triyam releases some new technology that meets our needs, but we have had to tell them what is...
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Relationship, Product
There is a tremendous lack of response time with Fovea EHR Archive. There is unreliability around...
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Operations
It took a lot longer than we anticipated to go live with Triyam's system. They just didn't have a...
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Relationship
What drags the rating for Triyam's support down are the timeliness and the lack of response. We have...
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Relationship
The support is amazing with Triyam. The people that they have there are just very proactive, and...
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Product
Due to the unique requests that we had, we had to kind of get creative, and that is probably why it...
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Value
Triyam is a great company to work with. The ease of the software is a strength, and the cost is...
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Operations
When we first contacted Triyam, they were so easy to work with. I believe they were kind of newer in...
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Relationship, Operations
Working with Triyam was great. We had consistent meetings. They were always very helpful. We had a...
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Product
Fovea EHR Archive has been great. Our organization has taken on a couple of additional clinics and...
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Relationship
With Fovea EHR Archive, we were challenged with the fact that we had multiple EHRs that had to come...
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Product
With Fovea EHR Archive, we were told that our informatics team attempted to have the login be direct...
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Loyalty, Product
Fovea EHR Archive doesn't offer an audit function to audit who has been accessing the records. I...
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Value
Triyam avoids charging for every little thing. But our projects aren't huge. The projects are pretty...
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Relationship
Triyam has been awesome. There is nothing bad that I can find to say. I have had a very good...
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Operations
I usually train the staff members, but if I need Triyam to jump in and train people, the vendor does...
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Relationship, Product
Fovea EHR Archive itself is simplified. It is easy to log on to. It is user-friendly. And if I need...
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Value
I heard one of our executives say that Fovea EHR Archive was very cost-effective for us because of...
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Culture
With Triyam, one thing that I haven't been able to research yet is that the vendor has a contract...
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Relationship, Operations
I wanted to learn Fovea EHR Archive, and Triyam was very open to doing phone calls with me and...
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Operations, Value
Triyam did well on implementing everything. It was harder on our part for us to follow through, but...
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Operations
The process was pretty clear, but there was a lot of documentation that we didn't get included from...
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Relationship
We haven't had to get support from the vendor very often, but when we have, they were fine. With...
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Relationship
The vendor is a growing company, so things are promising. Triyam has just been acquired by another...
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Culture
I would recommend to the vendor that they work on enhancing their product demos. I think they can...
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Relationship
What I like about Triyam is their willingness to work with us and make new enhancements to meet our...
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Loyalty, Relationship
The vendor definitely has technical skills. They are going through some of the pains of growing...
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Product
Triyam got us the data we needed one time, and that actually went very well. We were kind of scared...
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Culture
There is no difference in any of the pricing based on what we use. We just pay an amount to keep the...
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Relationship
I get a call periodically from Triyam asking whether we have any needs, and that is nice. I don't...
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Loyalty, Relationship
Triyam tries to satisfy all our needs. We looked at other vendors' arching solutions, and they...
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Product
I haven't had any complaints from the end users of Fovea EHR Archive. For my personal use, I had to...
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Relationship
Triyam has been very responsive to us. I have even communicated with some of the executives, so they...
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Operations
When we were setting up Fovea EHR Archive, I had a difficult time understanding some of the vendor's...
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Loyalty
We chose Fovea EHR Archive because it seemed like it was the best product in the demos. They also...
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Product
We have been very happy with Fovea EHR Archive. The system is just so easy to use, and it flows in a...
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Value
When we bring on clinics or other organizations, I’m going to encourage them to use Fovea EHR...
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Relationship
Triyam keeps us on track, and they do a great job making sure we are ready. Also, they continue to...
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Operations
With one of the systems we archived, we had an associate who left the organization, so I had to...
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Loyalty, Product
There are some positives with Fovea EHR Archive. The biggest positive is the fact that their...
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Operations
Triyam could have better documentation online, including some videos, to improve their training...
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Loyalty, Product
Our Active Directory server will send over users who are added to the correct group in the domain to...
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Relationship
We were under the impression that Triyam had individuals who were familiar with Cerner, could write...
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Operations
We started the Fovea EHR Archive project a while ago, and our original go-live date was supposed to...
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Loyalty, Value
There have not been any discussions that I have been a part of that we would be leaving Fovea EHR...
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Operations
Once we were preparing to finally go live, we had challenges. The LDAP Active Directory single...
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Operations, Product
Some delays in our Fovea EHR Archive go-live were related to the fact that we could edit documents....
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Loyalty, Relationship
We have shared our thoughts and experiences, and I do feel like Triyam listens and works to...
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Product
I would score the integration a little lower just because Fovea EHR Archive does not integrate with...
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Product
I have been in Fovea EHR Archive for a while, but some of our new users would probably give it a...
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Relationship, Operations
Triyam is very quick to respond to any issues we have. I haven't had too many occurrences, but when...
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Product
I am not running down the street and yelling at everybody that they need to get Fovea EHR Archive,...
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Culture
Triyam keeps their promises. I haven't had anything come up where I could say to the contrary. There...
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Operations
All we have to do is ask for training. It would be nice if we just got a reminder here or there that...
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Loyalty
We would buy Fovea EHR Archive again because of familiarity more than anything. There is not a...
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Operations
Throughout the project, we were a little frustrated just because Fovea EHR Archive is a data vault...
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Value
The ROI we have seen from using Fovea EHR Archive is definitely the maintenance contracts and not...
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Product
Just from the end-user perspective, Fovea EHR Archive is one of a few products that we can roll out,...
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Relationship
I have never felt more of a partner with somebody than I have with Triyam. There are no...
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Culture
Triyam is top notch in terms of implementation. We still have some of the original people who were...
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Loyalty, Relationship
Triyam hasn’t told us about new functionality and cool stuff. They just provide upgrades and keep us...
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Value
If we weren't able to successfully archive with Fovea EHR Archive, we would be continuing to pay...
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Relationship, Product
I have seen updates and things, so Triyam seems kind of on top of that.
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Product
I wouldn’t buy Fovea EHR Archive again. It is kind of slow and clunky. It is a bit hard to retrieve...
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Loyalty, Value
Triyam has always been very responsive to whatever our needs are. They are really good. Fovea EHR...
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