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Legacy Data Archiving 2020: Which Vendors Consistently Exceed Expectations?
Legacy Data Archiving 2020:
Which Vendors Consistently Exceed Expectations?
July 2020
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VP/Other Executive

Other Observations & Comments

When our server died and we couldn't access records, we hired Triyam to archive those records so we...

Aug 2020
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VP/Other Executive

Relationship

Our medical records manager was having an issue with something, and one of the heads at Triyam went...

Aug 2020
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VP/Other Executive

Implementation and Training

I don’t have a clue about the upgrades because they just happen, and I haven’t had any issues with...

Aug 2020
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VP/Other Executive

Other Observations & Comments

During the COVID-19 crisis, there really hasn’t been anything we have needed Triyam to do. Triyam...

Aug 2020
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VP/Other Executive

Future Outlook

We have submitted some things for improvement requests, and if everything goes well, my forecasted...

Apr 2020
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VP/Other Executive

Service and Support

The vendor met our timeline. They were very efficient. The vendor is very responsive. People get on...

Apr 2020
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VP/Other Executive

Other Observations & Comments

We had some issues ironing out the scope of work and the arrangement. We worked together with Triyam...

Apr 2020
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VP/Other Executive

Relationship

The executive involvement is there. I speak to the executives all the time. Triyam has the most...

Apr 2020
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VP/Other Executive

Service and Support

The vendor's support people have always been highly available. We regularly meet to discuss any...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

We have had no issues with the product quality. We have clinical, financial, and other employees...

Apr 2020
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VP/Other Executive

Other Observations & Comments

Triyam is exceptional. I have given them some feedback in terms of being proactive. I know they are...

Apr 2020
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Director

Sales and Contracting

The tool is aimed at physicians who are changing from one EMR system to another. There weren’t a lot...

Apr 2020
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Director

Service and Support

The project team was extremely good to work with. The people were knowledgeable. The project manager...

Apr 2020
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Director

Interfacing and Integration

We had some basic needs that we wanted to ensure the solution could handle. I wanted to be able to...

Apr 2020
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CIO

ROI / Cost (care and feeding)

Triyam does not charge for every little thing. I am pretty sensitive to that issue. They do a good job....

Jan 2020
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CIO

Implementation and Training

The training was fine, and Triyam was responsive. But the training was just a little ambiguous. They...

Jan 2020
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CIO

Other Observations & Comments

We don’t really have a need for interoperability, but interoperability is not really there. That...

Jan 2020
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CIO

Relationship

Triyam is attentive. Sometimes we can get put on the back burner. Sometimes companies don’t seem...

Jan 2020
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CIO

Implementation and Training

There is not a lot of ongoing training with Triyam, but the initial training was really good. There...

Jan 2020
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CIO

ROI / Cost (care and feeding)

Triyam avoids charging for everything. There was an all-inclusive, onetime cost, and the service was...

Jan 2020
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Director

Implementation and Training

The only issue we have is that we are still waiting for some training materials that we were promised....

Jan 2020
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Director

Service and Support

Triyam quickly responds to questions or problems. They make changes as needed even if a change is...

Jan 2020
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Nurse

Relationship

Triyam has always been really good about listening to our thoughts and ideas to see what they can...

Jan 2020
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Nurse

Service and Support

Our account representative has always been really easy to talk to and work with and really clear in...

Jan 2020
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Nurse

ROI / Cost (care and feeding)

Triyam avoids charging for every little thing, and they are fair. They have always been flexible and...

Jan 2020
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Nurse

Service and Support

Triyam’s support is very good for the most part. There have been a few times when it hasn’t been...

Jan 2020
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Director

Implementation and Training

I would rate the volume of Triyam’s training very low, but the sheer effectiveness of the training I...

Jan 2020
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Director

Implementation and Training

When we first signed that contract, it met everything we asked for. As we got into the...

Jan 2020
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Director

Service and Support

There can be a language barrier when we call for support. Triyam’s support folks are out of India,...

Jan 2020
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Director

Relationship

I have recommended the system to a number of friends. I am typically not someone who does that....

Jan 2020
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Director

Relationship

Triyam has been keeping all their promises. They have made promises after the fact and have even...

Jan 2020
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Director

Relationship

Triyam is very easy to work with. Working with other companies hasn’t been as smooth. We were a...

Jan 2020
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Director

Functionality and Upgrades

Triyam’s duty is to be straightforward. We do have multiple EMRs that we are archiving. Before we...

Jan 2020
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Director

Lessons Learned

The improvement is really on our end in terms of knowing what we want. Not knowing what we wanted...

Jan 2020
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Director

Service and Support

We are in the early implementation stages of the archiving function of the system. Triyam has done...

Jan 2020
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Director

Functionality and Upgrades

The system has done what we have needed it to do. Triyam has been easy to work with. There are a few...

Jan 2020
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Director

Functionality and Upgrades

Triyam exceeded our expectations; they were able to extract data from our ancient database that was...

Jan 2020
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Director

Functionality and Upgrades

Very minimal training was required. The application is very intuitive.

Jan 2020
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Director

ROI / Cost (care and feeding)

The product drove tangible outcomes. We got to retire an old system on which it was risky to have data....

Jan 2020
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Director

ROI / Cost (care and feeding)

We got our money’s worth, especially considering how difficult it is to extract data from an ancient...

Jan 2020
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Director

Implementation and Training

The only thing I can really complain about is the off-shore resources that we had during the...

Jan 2020
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Director

Relationship

Triyam has followed through on everything they promised. We haven’t had any extra charges. Triyam...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Triyam is very good about not nickel-and-diming. They work with us when we need any sort of scoping....

Jan 2020
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Manager

Functionality and Upgrades

We are missing some functionality in Fovea that we would like. I wish that once we complete an ROI...

Jan 2020
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Manager

ROI / Cost (care and feeding)

The whole point of Fovea's archive is that we don't spend money on support for our legacy system...

Jan 2020
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Manager

Functionality and Upgrades

Triyam is our easiest bet. On small projects, we can't beat Triyam's pricing, and they are great to...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Fovea makes it very easy to access things and get what we want. The system has an easy workflow for...

Jan 2020
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Analyst/Coordinator

Lessons Learned

We have learned that it is best to just have people other than the providers access Fovea because...

Jan 2020
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Manager

Service and Support

The conversion process was outsourced to another country, and that made things difficult because...

Jan 2020
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Manager

Functionality and Upgrades

The system upgrades have been smooth, and the cost is very reasonable.

Jan 2020
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VP/Other Executive

Relationship

Triyam has been very involved and hands on. One of their leaders personally trained a team member to...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Triyam doesn't nickel-and-dime us. They had a set price, and they stuck to that.

Jan 2020
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VP/Other Executive

Other Observations & Comments

We didn't want to make our physicians learn how to use a new tool. We moved most of the data to...

Jan 2020
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Director

Future Outlook

We haven't thought about changing vendors. Triyam is part of our long-term plans. Since the solution...

Jan 2020
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Director

Relationship

I can always call the vendor and get anything if I need it. They are good at returning calls.

Jan 2020
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Director

Relationship

Since the vendor wasn't able to do our billing, I can't give them a perfect rating for meeting all...

Jan 2020
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Director

Future Outlook

I expect my satisfaction to stay the same because I don't really see anything extra going into the system....

Jan 2020
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Director

Win/Loss - Why they were selected (by current clients)

The reason that we seriously looked at and actually purchased Fovea was that we were growing and...

Jan 2020
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Director

Service and Support

The majority of our experience with Triyam has been with the project team, and the team members have...

Jan 2020
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Director

ROI / Cost (care and feeding)

Triyam was great at avoiding nickel-and-diming us. They told us the different charges that were...

Jan 2020
 Helpful

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Director

Implementation and Training

The training was good, but there isn't a lot of training needed for what the product is. Triyam did...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Fovea has an API hook that helps us when we are in the patient record in our other system. We can...

Jan 2020
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Director

Relationship

Triyam has reached out to me and asked how things are going, and that is as proactive as vendors can...

Jan 2020
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Director

Relationship

Triyam executives were involved with many conference calls and made sure the project was moving...

Jan 2020
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CFO

Functionality and Upgrades

We have had a great experience with the product. We transitioned away from one EMR to a new one, but...

Dec 2019
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CFO

Functionality and Upgrades

All of the lab orders, pharmacy orders, nursing notes, and physician documentation from our previous...

Dec 2019
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CFO

Functionality and Upgrades

The people in our medical records group like the fact that they can sort information based on a...

Dec 2019
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CFO

Functionality and Upgrades

Fovea has worked great. I have not had any complaints from our medical records group. Going into the...

Dec 2019
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CFO

ROI / Cost (care and feeding)

Triyam doesn't charge for every little thing. We negotiated for a flat fee, and we have been fairly...

Dec 2019
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CFO

Relationship

When we were looking at Fovea, I had some concerns, but Triyam came through with an approach to...

Dec 2019
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CFO

Service and Support

Some of Triyam's on-the-ground people were in India, and that was difficult to deal with. The...

Dec 2019
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Manager

Relationship

Triyam is pretty knowledgeable. I deal with quite a few vendors, and the nice thing about Triyam is...

Dec 2019
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Manager

Relationship

Triyam is very flexible. We had many unscheduled projects, but the vendor worked with us. There was...

Dec 2019
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Manager

Relationship

Triyam has been pretty amazing. I deal with a lot of vendors, and I do have good relationships with...

Dec 2019
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Manager

ROI / Cost (care and feeding)

Triyam is a pretty fair partner. Things come up, and Triyam probably could have charged us at one...

Dec 2019
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Manager

Implementation and Training

Triyam was great with the implementation and training. They went above and beyond for the training.

Dec 2019
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Manager

Functionality and Upgrades

The ease of use of Fovea was the first thing we noticed when we first saw the demo. We love the...

Dec 2019
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Manager

Service and Support

There is a report in Fovea that we need, and we can’t go to the application and pull things down in...

Dec 2019
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Manager

Relationship

One of the Triyam executives came to meet with us when we were implementing, and we hardly ever see...

Dec 2019
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Manager

ROI / Cost (care and feeding)

Fovea is affordable for us. We get the quality that we need without having to depend on another...

Dec 2019
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Manager

Service and Support

In terms of data migration, we had a system that we hadn't turned on for several years, and nobody...

Dec 2019
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VP/Other Executive

Relationship

Fovea is absolutely part of our organization’s long-term plans. I would buy the product again. I...