Fovea EHR Archive Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 3:37:32 PM and Model.EvProductId = 194922

Commentary Summary

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User Commentary

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VP/Other Executive

Other Observations & Comments

When our server died and we couldn't access records, we hired Triyam to archive those records so we...

Aug 2020
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VP/Other Executive

Relationship

Our medical records manager was having an issue with something, and one of the heads at Triyam went...

Aug 2020
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VP/Other Executive

Implementation and Training

I don’t have a clue about the upgrades because they just happen, and I haven’t had any issues with...

Aug 2020
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VP/Other Executive

Other Observations & Comments

During the COVID-19 crisis, there really hasn’t been anything we have needed Triyam to do. Triyam...

Aug 2020
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VP/Other Executive

Future Outlook

We have submitted some things for improvement requests, and if everything goes well, my forecasted...

Apr 2020
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VP/Other Executive

Service and Support

The vendor met our timeline. They were very efficient. The vendor is very responsive. People get on...

Apr 2020
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VP/Other Executive

Other Observations & Comments

We had some issues ironing out the scope of work and the arrangement. We worked together with Triyam...

Apr 2020
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VP/Other Executive

Relationship

The executive involvement is there. I speak to the executives all the time. Triyam has the most...

Apr 2020
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VP/Other Executive

Service and Support

The vendor's support people have always been highly available. We regularly meet to discuss any...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

We have had no issues with the product quality. We have clinical, financial, and other employees...

Apr 2020
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VP/Other Executive

Other Observations & Comments

Triyam is exceptional. I have given them some feedback in terms of being proactive. I know they are...

Apr 2020
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Director

Sales and Contracting

The tool is aimed at physicians who are changing from one EMR system to another. There weren’t a lot...

Apr 2020
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Director

Service and Support

The project team was extremely good to work with. The people were knowledgeable. The project manager...

Apr 2020
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Director

Interfacing and Integration

We had some basic needs that we wanted to ensure the solution could handle. I wanted to be able to...

Apr 2020
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CIO

ROI / Cost (care and feeding)

Triyam does not charge for every little thing. I am pretty sensitive to that issue. They do a good job....

Jan 2020
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CIO

Implementation and Training

The training was fine, and Triyam was responsive. But the training was just a little ambiguous. They...

Jan 2020
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CIO

Other Observations & Comments

We don’t really have a need for interoperability, but interoperability is not really there. That...

Jan 2020
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CIO

Relationship

Triyam is attentive. Sometimes we can get put on the back burner. Sometimes companies don’t seem...

Jan 2020
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CIO

Implementation and Training

There is not a lot of ongoing training with Triyam, but the initial training was really good. There...

Jan 2020
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CIO

ROI / Cost (care and feeding)

Triyam avoids charging for everything. There was an all-inclusive, onetime cost, and the service was...

Jan 2020
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Director

Implementation and Training

The only issue we have is that we are still waiting for some training materials that we were promised....

Jan 2020
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Director

Service and Support

Triyam quickly responds to questions or problems. They make changes as needed even if a change is...

Jan 2020
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Nurse

Relationship

Triyam has always been really good about listening to our thoughts and ideas to see what they can...

Jan 2020
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Nurse

Service and Support

Our account representative has always been really easy to talk to and work with and really clear in...

Jan 2020
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Nurse

ROI / Cost (care and feeding)

Triyam avoids charging for every little thing, and they are fair. They have always been flexible and...

Jan 2020
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Nurse

Service and Support

Triyam’s support is very good for the most part. There have been a few times when it hasn’t been...

Jan 2020
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Director

Implementation and Training

I would rate the volume of Triyam’s training very low, but the sheer effectiveness of the training I...

Jan 2020
 Helpful

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Director

Implementation and Training

When we first signed that contract, it met everything we asked for. As we got into the...

Jan 2020
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Director

Service and Support

There can be a language barrier when we call for support. Triyam’s support folks are out of India,...

Jan 2020
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Director

Relationship

I have recommended the system to a number of friends. I am typically not someone who does that....

Jan 2020
 Helpful

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Director

Relationship

Triyam has been keeping all their promises. They have made promises after the fact and have even...

Jan 2020
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Director

Relationship

Triyam is very easy to work with. Working with other companies hasn’t been as smooth. We were a...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Triyam’s duty is to be straightforward. We do have multiple EMRs that we are archiving. Before we...

Jan 2020
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Director

Lessons Learned

The improvement is really on our end in terms of knowing what we want. Not knowing what we wanted...

Jan 2020
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Director

Service and Support

We are in the early implementation stages of the archiving function of the system. Triyam has done...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The system has done what we have needed it to do. Triyam has been easy to work with. There are a few...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Triyam exceeded our expectations; they were able to extract data from our ancient database that was...

Jan 2020
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Director

Functionality and Upgrades

Very minimal training was required. The application is very intuitive.

Jan 2020
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Director

ROI / Cost (care and feeding)

The product drove tangible outcomes. We got to retire an old system on which it was risky to have data....

Jan 2020
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Director

ROI / Cost (care and feeding)

We got our money’s worth, especially considering how difficult it is to extract data from an ancient...

Jan 2020
 Helpful

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Director

Implementation and Training

The only thing I can really complain about is the off-shore resources that we had during the...

Jan 2020
 Helpful

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Director

Relationship

Triyam has followed through on everything they promised. We haven’t had any extra charges. Triyam...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Triyam is very good about not nickel-and-diming. They work with us when we need any sort of scoping....

Jan 2020
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Manager

Functionality and Upgrades

We are missing some functionality in Fovea that we would like. I wish that once we complete an ROI...

Jan 2020
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Manager

ROI / Cost (care and feeding)

The whole point of Fovea's archive is that we don't spend money on support for our legacy system...

Jan 2020
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Manager

Functionality and Upgrades

Triyam is our easiest bet. On small projects, we can't beat Triyam's pricing, and they are great to...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Fovea makes it very easy to access things and get what we want. The system has an easy workflow for...

Jan 2020
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Analyst/Coordinator

Lessons Learned

We have learned that it is best to just have people other than the providers access Fovea because...

Jan 2020
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Manager

Service and Support

The conversion process was outsourced to another country, and that made things difficult because...

Jan 2020
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Manager

Functionality and Upgrades

The system upgrades have been smooth, and the cost is very reasonable.

Jan 2020
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VP/Other Executive

Relationship

Triyam has been very involved and hands on. One of their leaders personally trained a team member to...

Jan 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Triyam doesn't nickel-and-dime us. They had a set price, and they stuck to that.

Jan 2020
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VP/Other Executive

Other Observations & Comments

We didn't want to make our physicians learn how to use a new tool. We moved most of the data to...

Jan 2020
 Helpful

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Director

Future Outlook

We haven't thought about changing vendors. Triyam is part of our long-term plans. Since the solution...

Jan 2020
 Helpful

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Director

Relationship

I can always call the vendor and get anything if I need it. They are good at returning calls.

Jan 2020
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Director

Relationship

Since the vendor wasn't able to do our billing, I can't give them a perfect rating for meeting all...

Jan 2020
 Helpful

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Director

Future Outlook

I expect my satisfaction to stay the same because I don't really see anything extra going into the system....

Jan 2020
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

The reason that we seriously looked at and actually purchased Fovea was that we were growing and...

Jan 2020
 Helpful

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Director

Service and Support

The majority of our experience with Triyam has been with the project team, and the team members have...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Triyam was great at avoiding nickel-and-diming us. They told us the different charges that were...

Jan 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The training was good, but there isn't a lot of training needed for what the product is. Triyam did...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Fovea has an API hook that helps us when we are in the patient record in our other system. We can...

Jan 2020
 Helpful

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Director

Relationship

Triyam has reached out to me and asked how things are going, and that is as proactive as vendors can...

Jan 2020
 Helpful

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Director

Relationship

Triyam executives were involved with many conference calls and made sure the project was moving...

Jan 2020
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CFO

Functionality and Upgrades

We have had a great experience with the product. We transitioned away from one EMR to a new one, but...

Dec 2019
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CFO

Functionality and Upgrades

All of the lab orders, pharmacy orders, nursing notes, and physician documentation from our previous...

Dec 2019
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CFO

Functionality and Upgrades

The people in our medical records group like the fact that they can sort information based on a...

Dec 2019
 Helpful

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CFO

Functionality and Upgrades

Fovea has worked great. I have not had any complaints from our medical records group. Going into the...

Dec 2019
 Helpful

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CFO

ROI / Cost (care and feeding)

Triyam doesn't charge for every little thing. We negotiated for a flat fee, and we have been fairly...

Dec 2019
 Helpful

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CFO

Relationship

When we were looking at Fovea, I had some concerns, but Triyam came through with an approach to...

Dec 2019
 Helpful

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CFO

Service and Support

Some of Triyam's on-the-ground people were in India, and that was difficult to deal with. The...

Dec 2019
 Helpful

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Manager

Relationship

Triyam is pretty knowledgeable. I deal with quite a few vendors, and the nice thing about Triyam is...

Dec 2019
 Helpful

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Manager

Relationship

Triyam is very flexible. We had many unscheduled projects, but the vendor worked with us. There was...

Dec 2019
 Helpful

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Manager

Relationship

Triyam has been pretty amazing. I deal with a lot of vendors, and I do have good relationships with...

Dec 2019
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Manager

ROI / Cost (care and feeding)

Triyam is a pretty fair partner. Things come up, and Triyam probably could have charged us at one...

Dec 2019
 Helpful

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Manager

Implementation and Training

Triyam was great with the implementation and training. They went above and beyond for the training.

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The ease of use of Fovea was the first thing we noticed when we first saw the demo. We love the...

Dec 2019
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Manager

Service and Support

There is a report in Fovea that we need, and we can’t go to the application and pull things down in...

Dec 2019
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Manager

Relationship

One of the Triyam executives came to meet with us when we were implementing, and we hardly ever see...

Dec 2019
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Manager

ROI / Cost (care and feeding)

Fovea is affordable for us. We get the quality that we need without having to depend on another...

Dec 2019
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Manager

Service and Support

In terms of data migration, we had a system that we hadn't turned on for several years, and nobody...

Dec 2019
 Helpful

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VP/Other Executive

Relationship

Fovea is absolutely part of our organization’s long-term plans. I would buy the product again. I...