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Commentary Summary
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User Commentary
Manager
UASI’s people who are involved with initially setting up things do really well with ensuring that we...
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Manager
UASI is very dependable and honest. When there is an issue with one of their employees, they often...
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Manager
We are a little different from other facilities, and UASI works very hard to make sure that they are...
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Manager
The coding quality is very good. If any coders have issues with quality that can't be resolved, they...
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Director
Some vendor representatives are not quite hitting the metrics all the time, but we have a process in...
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Director
Due to the complicated way UASI onboards their coders, I would probably not want to start over with...
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Director
We barely hear from the vendor executives, and we only have a few coders. The vendor does...
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Director
We get good performance from UASI's coders. Typically, we will use UASI as part of our holiday...
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Director
If we came across a coder that maybe wasn’t performing as we expected, we would work with UASI to...
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Director
UASI’s customer service has been very excellent. They reach out and continually ask us whether we...
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Director
The only thing that sticks out as an issue with UASI is the pricing.
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VP/Other Executive
Throughout the COVID-19 crisis, UASI has been pretty flexible and receptive. They have very good...
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VP/Other Executive
UASI could potentially develop a little more flexibility. In our particular industry, things change...
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Manager
The vendor's coders have to follow our standards. That is built into our agreement with them. I have...
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Manager
UASI responds quickly. Sometimes, we request a person right then. When the company gets back to us...
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Director
The service the vendor provides to us is onshore, and I believe all of the vendor's coding is onshore....
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Director
The only improvement I can think of for the vendor would be to have normal hours. That request,...
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Director
The vendor was used to picking up the ebbs and the flows. The hospital definitely had ebbs and flows...
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Director
UASI is my vendor of choice when it comes to coding or CDI. They are very knowledgeable about...
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Manager
We have a few outsourced coding vendors. The big difference between UASI and the reason why we have...
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Manager
Things are still relatively new with UASI, but they have been able to provide the staffing necessary...
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Manager
UASI's productivity is fine. Their coders have been pretty stable, and there has been no turnover....
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Manager
It would be nice if UASI provided a schedule of their coders ahead of time. We want to get the...
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Director
UASI does auditing of their work, but the audits aren't 100%, and that is how we find the errors. If...
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Director
We use computer-assisted coding here, and UASI is using our tools. Frankly, far too often, it feels...
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Director
UASI is doing alright. They aren't great, and they aren't bad. They are doing better than other...
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Director
If I knew of a better coding vendor, I would switch to them tomorrow, but I don't know of a better...
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Manager
We have been using UASI for a long time. UASI as a whole is one of our companies that we have a...
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Manager
I would recommend UASI. We have used a few other companies, and UASI is the one that I would...
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VP/Other Executive
UASI is not available at the last minute. They have committed to a number of FTEs for weekdays, and...
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VP/Other Executive
UASI actually sends us information on coding for COVID-19. UASI is not very time consistent, but...
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Director
The coders' skill level is exceptional. It may take a little while to get a coder, but we are going...
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Director
I am trying to think of any issues that I have had, and there haven't been any. Everything has gone...
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Director
UASI really understands the needs of customers. We don't have to go into a lot of detail about what...
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Director
I would contract with UASI again. However, they are my most expensive vendor, so it would be helpful...
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Director
I have not had any nickel-and-diming from UASI. When the COVID-19 crisis started, other vendors...
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Director
What I like about UASI is that if we are interested in exploring something new with them, they are...
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Director
UASI has some very good coders; I get great coding quality and accuracy from UASI. They execute...
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Director
I have nothing but good things to say about UASI. They find us people when we are swamped, and they...
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Director
I would give the vendor a very high rating for the quality of their staff. We have worked with one...
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Director
The vendor has done very well with driving tangible outcomes. They participate heavily in every...
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Director
UASI is great. They provide free education to us, and they send us information about coding updates....
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Director
In a time of crisis, UASI has showed their true partnership. The dedicated staff that I work with to...
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Director
UASI is strategic. They work well with us. We try to strategize together, and that has been really...
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Director
I definitely recommend UASI when the opportunity presents itself. I have done that by way of a...
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