UASI Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Value
UASI has been very good to me, but they are costly. They haven't really raised their rates, and they...
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Relationship, Value
The strength of the partnership is UASI’s ability to mobilize. They are very flexible and impressive...
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Operations
Sometimes we use UASI for education, so we contract with them to develop education for the coders...
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Relationship
We have contracted UASI for a huge project. UASI is outstanding at scoping and mobilizing for...
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Relationship, Services
USAI has grown and specialized, and that has been great. We help them be better coders because we...
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Relationship, Services
UASI is an industry leader in the space. They have a broad spectrum of talent. Their professional...
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Relationship, Value
UASI is very good at sharing, and sharing does not always come at a cost. If we want to talk about a...
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Relationship, Services
I am very satisfied with UASI. We like that we are able to contact them easily. They do their own...
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Relationship, Services
UASI will reach out about recurring issues that they are seeing. I will go to the coder sometimes...
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Relationship
We have been going through some organizational transitions, and the firm has been extremely helpful....
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Services
A lot of the outsourced coders are out of state, and they have to adapt to new state coding rules...
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Loyalty, Relationship
The firm's executive team is heavily involved. The firm is results oriented. I believe they are...
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Relationship
Throughout the RFP process and UASI's enthusiasm for being awarded the contract, the experience has...
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Relationship, Value
I would prefer having internal candidates and not external ones, but if I had to use a firm again, I...
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Value
The firm is very fair in their charges. We do a lot of training, and the firm has to learn our new...
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Relationship, Operations, Value
UASI’s executive team is very engaged. A strong partnership means that a firm supplies true skilled...
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Operations, Value
I would tell others looking at UASI to do the same thing we did. We do an in-house test with the...
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Operations
The only thing that I hear complaints about is the hardware. The process that UASI’s coders have to...
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Relationship, Operations
UASI steps up to the plate very quickly. They are able to recruit very quickly. We have not had a...
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Relationship
UASI is able to help when there are staffing issues. However, they had a person that they were...
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Relationship, Operations
On the auditing side of UASI, we have worked with the same staff for the last few years. We did have...
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Relationship, Services
UASI's communication is fantastic. It is tiered. We have the manager, the coding supervisor, and...
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Relationship
Most of our interactions with UASI are through email. If I need assistance in an area, I email the...
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Relationship, Services
We have added to the work with UASI in the last few years. Our reliance on them for coding has...
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Operations
We used UASI as our outsourced coding audit firm. We would regularly send them a contingency of...
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Relationship, Operations
If we ran into an issue with UASI, we would be the ones to discover it, and they would react to it....
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Operations, Services
The outcomes we want from UASI are the typical measurements we would have for anyone who works for...
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Relationship
UASI’s sales and client representatives are actually really good. The client manager we have is...
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Loyalty, Relationship, Value
We have used UASI for outsourced coding, and there seemed to be a lot of promise with them being a...
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Relationship
We had some situations where we were not receiving coder audits. I feel like we are on a better...
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Relationship
We are very happy with some of the services that the firm codes, but there are some services where...
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Relationship, Value
The quality of the staff and the communication have exceeded our expectations. The coders that we...
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Relationship, Services
UASI's coding team is well vetted for the skill sets we need, and we appreciate the ongoing quality...
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Relationship, Services
I love UASI. Anytime I reach out to UASI and ask for coding assistants, they are very prompt in...
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Services, Value
When I look at a chart where I feel like the coders have made an error, I see that we seem to get...
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Relationship
UASI tries to get us the best coders they possibly can given the talent that is out there. The firm...
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Operations, Services
Finding experienced coders is an industry problem that we are struggling with. The majority of the...
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Relationship
UASI provides quality CDI staff to fit our needs. They are very responsive regarding staffing...
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Relationship, Services
The UASI people that we use have been pretty stable. They do a great job. The coders are very...
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Relationship
UASI is a valued partner for our large healthcare system. They are actively engaged from the...
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Services, Value
When I first arrived at this organization, the accuracy rate was not ideal for the coders assigned...
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Services
The coders assigned to our account have had numerous call-offs and absences. And with those absences...
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Relationship, Services
UASI is slow to communicate and slow to respond. When coding accuracy issues are brought up, their...
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Loyalty, Value
We have turned away other firms before. I was wary about going to a company that seems to suddenly...
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