UASI Outsourced Coding Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 5:40:31 PM and Model.EvProductId = 1805

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User Commentary

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Director

Tools and Methodology

UASI does auditing of their work, but the audits aren't 100%, and that is how we find the errors. If...

Sep 2020
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Director

Tools and Methodology

We use computer-assisted coding here, and UASI is using our tools. Frankly, far too often, it feels...

Sep 2020
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Director

Lessons Learned

UASI is doing alright. They aren't great, and they aren't bad. They are doing better than other...

Sep 2020
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Director

Lessons Learned

If I knew of a better coding vendor, I would switch to them tomorrow, but I don't know of a better...

Sep 2020
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Manager

Relationship

We have been using UASI for a long time. UASI as a whole is one of our companies that we have a...

Aug 2020
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Manager

Lessons Learned

I would recommend UASI. We have used a few other companies, and UASI is the one that I would...

Aug 2020
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VP/Other Executive

ROI and Cost

UASI is not available at the last minute. They have committed to a number of FTEs for weekdays, and...

Jul 2020
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VP/Other Executive

Tools and Methodology

UASI actually sends us information on coding for COVID-19. UASI is not very time consistent, but...

Jul 2020
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Director

People and Knowledge

The coders' skill level is exceptional. It may take a little while to get a coder, but we are going...

Jun 2020
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Director

Tools and Methodology

I am trying to think of any issues that I have had, and there haven't been any. Everything has gone...

Jun 2020
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Director

Relationship

UASI really understands the needs of customers. We don't have to go into a lot of detail about what...

Jun 2020
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Director

ROI and Cost

I would contract with UASI again. However, they are my most expensive vendor, so it would be helpful...

May 2020
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Director

ROI and Cost

I have not had any nickel-and-diming from UASI. When the COVID-19 crisis started, other vendors...

May 2020
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Director

Relationship

What I like about UASI is that if we are interested in exploring something new with them, they are...

May 2020
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Director

People and Knowledge

UASI has some very good coders; I get great coding quality and accuracy from UASI. They execute...

May 2020
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Director

Tools and Methodology

I have nothing but good things to say about UASI. They find us people when we are swamped, and they...

May 2020
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Director

Relationship

I would give the vendor a very high rating for the quality of their staff. We have worked with one...

May 2020
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Director

Project Results

The vendor has done very well with driving tangible outcomes. They participate heavily in every...

May 2020
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Director

Tools and Methodology

UASI is great. They provide free education to us, and they send us information about coding updates....

May 2020
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Director

Relationship

In a time of crisis, UASI has showed their true partnership. The dedicated staff that I work with to...

Apr 2020
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Director

Tools and Methodology

UASI is strategic. They work well with us. We try to strategize together, and that has been really...

Apr 2020
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Director

Relationship

I definitely recommend UASI when the opportunity presents itself. I have done that by way of a...

Apr 2020
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Director

Relationship

The vendor is a great partner. They have reasonable rates, and their quality is good. When there are...

Dec 2019
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Director

Relationship

UASI could improve their customer service. Building a rapport with us would allow us to trust them...

Nov 2019
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Director

Project Results

I guess we would recommend UASI. They have met our expectations. We use a couple of their coders,...

Nov 2019
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Director

Tools and Methodology

UASI is fantastic. I really love them. They provide us with site management. When we want to bring...

Jun 2019
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Director

Tools and Methodology

UASI is willing to offer anything we need, including reports or even guidance. We can reach out to...

Jun 2019
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Director

People and Knowledge

UASI's coders pay more attention to things that can affect quality measures than other vendors'...

Jun 2019
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Director

Relationship

I am in contact with one of UASI's executives, and that person is always willing to get me the...

Jun 2019
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Director

Tools and Methodology

UASI's price is very good, and we are really happy that we have UASI. They have been really great to...

Jun 2019
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Manager

Project Results

We would definitely buy UASI's service again. UASI has helped us get caught up on our coding, and we...

Jun 2019
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Manager

Relationship

If I communicate an issue to the UASI coding manager, the manager takes care of it right away. We...

May 2019
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Manager

Relationship

UASI’s management is excellent. I communicate regularly with the inpatient manager at UASI. We have...

May 2019
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Manager

Tools and Methodology

If there is an issue, UASI handles the situation. If one of the coders goes below 95%, UASI does...

May 2019
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Manager

Tools and Methodology

We have been extremely happy with UASI. They have really outshined compared to other vendors. I...

May 2019
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Manager

Tools and Methodology

UASI is very responsive. If we are behind and ask for their coders to work additional hours, UASI is...

May 2019
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Director

Relationship

UASI has provided me with several complimentary analyses to help me figure out where I might want to...

May 2019
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Manager

People and Knowledge

UASI’s coder does a great job. I really enjoy working with the coder and supervisor. The...

May 2019
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Manager

Tools and Methodology

I get UASI’s emails all the time with the different coding tips. UASI keeps me up to date on their...

May 2019
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Manager

ROI and Cost

We have definitely received our money’s worth with UASI. They work with us so well not only in...

May 2019
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Manager

ROI and Cost

UASI is a lot cheaper than our other outsourced coding vendor. Even though they are cheaper, they...

May 2019
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Director

People and Knowledge

We tend to be randomly assigned more inexperienced coders from UASI, and that is frustrating. The...

Apr 2019
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Director

Tools and Methodology

I don’t have anything that I want UASI to change for us because I really like the process that is...

Apr 2019
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Director

Tools and Methodology

We have seen good coding from our UASI people. I love the supervisor UASI has. That supervisor is...

Apr 2019
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Director

Project Results

I have dealt with UASI for years. The skill set of their coders is stronger than that of other...

Apr 2019
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Director

Sales and Contracting

I would like UASI to improve their pricing. We are probably getting outsourced coding cheaper than...

Apr 2019
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Manager

Relationship

UASI's leaders were easy to communicate with. When we had a question or an issue, they were responsive....

Mar 2019
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Manager

People and Knowledge

We have standards for our own internal coders, and UASI's coders weren't up to par. Our internal...

Mar 2019
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Manager

People and Knowledge

UASI's coders should work more efficiently and code more records.

Mar 2019
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Manager

Tools and Methodology

Every month we had numerous encounters that had to be reviewed. UASI provided a quality score for...

Mar 2019
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Manager

Project Results

UASI couldn't keep up with our productivity expectations, and the vendor tried to overcharge us. We...

Mar 2019
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Manager

Project Results

If we had fewer errors and fewer claims to be reworked, UASI's services would have better value....

Mar 2019
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Manager

Project Results

We have come across a lot of encounters that UASI's people coded with errors. We have a billing...

Mar 2019
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Director

People and Knowledge

I would highly recommend using UASI's services. I would be a reference for UASI. We have just had...

Mar 2019
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Director

Project Results

We have an hourly rate with UASI, and their people are willing to do whatever we request within...

Mar 2019
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Manager

Tools and Methodology

UASI has been a great service for us. They are very flexible to work with, and we have been using...

Feb 2019
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Manager

People and Knowledge

The coder is really good, and I don’t see any issues with the work. The coder is knowledgeable,...

Jan 2019
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Director

ROI and Cost

UASI has very good rates. They are more competitive than other contract companies. We have seen a...

Jan 2019
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Director

Project Results

UASI has always been on top of everything. We don’t really use any tools from them, but they manage...

Jan 2019
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Director

Project Results

Whenever we need to hire a contract coder, we check with all the companies we use. We test...

Jan 2019
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Director

Project Results

UASI's strength is their quality. We heard about them because of their reputation for quality and...

Jan 2019
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Manager

Project Results

UASI has done audits and coding for us. Their audits and external reviews stand out. UASI does the...

Nov 2018
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Manager

People and Knowledge

UASI is harder to work with than other vendors when we want to schedule coders. We have worked with...

Nov 2018
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Manager

People and Knowledge

UASI is very responsive. I tend to call UASI first before the other coding firms we use because the...

Nov 2018
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Manager

People and Knowledge

UASI has given us some of their best coders. The coders have been here long term, so they tend to...

Nov 2018
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Manager

Tools and Methodology

UASI gives us a lot of education and opportunities for our internal coders, and that is good. The...

Nov 2018
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Manager

Project Results

UASI does partner with us. We talk to them about weekend coverage. When they are not working on the...

Nov 2018
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Manager

Relationship

I hear from UASI all the time. They send us weekly coding tips and education. Their coder isn’t...

Aug 2018
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Director

Relationship

UASI's executives rarely engage with our organization. When we have had issues with the coders they...

Mar 2018
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Director

People and Knowledge

UASI doesn't have the coding expertise that other firms have provided us with, and UASI's resources...

Mar 2018
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Manager

Project Results

We have had a positive experience working with UASI. The quality of their codes is above and beyond...

Dec 2017
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Manager

Sales and Contracting

UASI is straightforward with their pricing. We have questioned a few of our invoices, and they...

Dec 2017
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Director

Project Results

UASI was cheaper than other vendors, but they didn't supply the productivity we needed. They charged...

Dec 2017
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Director

Project Results

UASI couldn't adjust their resources to meet our needs. Their coders would often be in the wrong...

Dec 2017
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Manager

Relationship

UASI is amazing, and working with them has really been a great experience. They have really outdone...

Dec 2017
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Manager

ROI and Cost

UASI doesn't charge us for overtime; they eat those costs. UASI has really shown that they value our...

Dec 2017
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Manager

Tools and Methodology

UASI's customer service is way above standard and has exceeded my expectations. For example, over a...

Dec 2017
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Manager

People and Knowledge

UASI has a working supervisor who really understands the challenges of our accounts and processes....

Dec 2017
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Director

Tools and Methodology

The sales people and leaders from UASI are very genuine. UASI sends us educational material. When...

Nov 2017
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Director

Project Results

UASI's coding quality is great. We keep them around because they are so good.

Nov 2017
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Director

Tools and Methodology

UASI’s internal auditing and quality assurance process is great. I am aware of and hear results from...

Nov 2017
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Manager

Tools and Methodology

UASI provides reports for us. We can verify that the information they give us is correct. We know...

Nov 2017
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Manager

Other Observations

Our facility structures charts differently. Until coders have worked with the charts for a while,...

Nov 2017
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Manager

People and Knowledge

We test the applicants that UASI sends us based on our internal coding. UASI does test the coders,...

Nov 2017
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Manager

Tools and Methodology

UASI is engaged. When we have meetings with our coders, we include the managers so that they know...

Nov 2017
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Manager

Tools and Methodology

We have increased the amount of coders we use, so UASI is bringing them on-site to explain our...

Nov 2017
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Manager

People and Knowledge

We rarely have to scale down our service from UASI. When we do, we usually take our own people and...

Nov 2017