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UASI Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Manager

I have very high expectations, and UASI meets them. They are a wonderful company.

May 2021
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Manager

I really like UASI’s management team and their audits. They are great. If I reach out to them, they...

May 2021
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Manager

The only complaint I have is that when I need coders urgently, UASI doesn’t have any. That is the...

May 2021
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(0)
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Director

UASI is fairly consistent with their work. For the most part, we have consistent coders who know our...

Apr 2021
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(0)
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Director

UASI could provide backup resources for specific types of coding. For example, I have an inpatient...

Apr 2021
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(0)
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Director

UASI tends to struggle with our ups and downs in terms of our volumes and having enough staff...

Apr 2021
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(0)
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Director

One of UASI’s coding supervisors is really knowledgeable and has a good solid understanding of...

Apr 2021
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(0)
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Director

Some of UASI’s staff members do not pay quite as much attention to detail as I would like, but we...

Apr 2021
||
(0)
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Director

UASI is my favorite firm. I have no intention of changing away from them. They are fantastic. UASI...

Mar 2021
||
(0)
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Director

UASI doesn't charge us for every little thing. They are very fair, and they give us very good rates....

Mar 2021
||
(0)
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Director

UASI definitely supports the mission of AHIMA. They are loaded with AHIMA credentialed leadership....

Mar 2021
||
(0)
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Director

I can go all the way to UASI's top executives with a phone call. I can get in contact with the...

Mar 2021
||
(0)
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Manager

UASI’s people who are involved with initially setting up things do really well with ensuring that we...

Jan 2021
||
(0)
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Manager

UASI is very dependable and honest. When there is an issue with one of their employees, they often...

Jan 2021
||
(0)
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Manager

We are a little different from other facilities, and UASI works very hard to make sure that they are...

Jan 2021
||
(0)
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Manager

The coding quality is very good. If any coders have issues with quality that can't be resolved, they...

Jan 2021
||
(0)
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Director

Some vendor representatives are not quite hitting the metrics all the time, but we have a process in...

Jan 2021
||
(0)
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Director

Due to the complicated way UASI onboards their coders, I would probably not want to start over with...

Jan 2021
||
(0)
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Director

We barely hear from the vendor executives, and we only have a few coders. The vendor does...

Jan 2021
||
(0)
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Director

We get good performance from UASI's coders. Typically, we will use UASI as part of our holiday...

Jan 2021
||
(0)
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Director

If we came across a coder that maybe wasn’t performing as we expected, we would work with UASI to...

Jan 2021
||
(0)
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Director

UASI’s customer service has been very excellent. They reach out and continually ask us whether we...

Jan 2021
||
(0)
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Director

The only thing that sticks out as an issue with UASI is the pricing.

Jan 2021
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(0)
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VP/Other Executive

Throughout the COVID-19 crisis, UASI has been pretty flexible and receptive. They have very good...

Dec 2020
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(0)
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VP/Other Executive

UASI could potentially develop a little more flexibility. In our particular industry, things change...

Dec 2020
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(0)
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Manager

The vendor's coders have to follow our standards. That is built into our agreement with them. I have...

Dec 2020
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(0)
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Manager

UASI responds quickly. Sometimes, we request a person right then. When the company gets back to us...

Dec 2020
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(0)
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Director

The service the vendor provides to us is onshore, and I believe all of the vendor's coding is onshore....

Oct 2020
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(0)
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Director

The only improvement I can think of for the vendor would be to have normal hours. That request,...

Oct 2020
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(0)
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Director

The vendor was used to picking up the ebbs and the flows. The hospital definitely had ebbs and flows...

Oct 2020
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(0)
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Director

UASI is my vendor of choice when it comes to coding or CDI. They are very knowledgeable about...

Oct 2020
||
(0)
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Manager

We have a few outsourced coding vendors. The big difference between UASI and the reason why we have...

Oct 2020
||
(0)
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Manager

Things are still relatively new with UASI, but they have been able to provide the staffing necessary...

Sep 2020
||
(0)
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Manager

UASI's productivity is fine. Their coders have been pretty stable, and there has been no turnover....

Sep 2020
||
(0)
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Manager

It would be nice if UASI provided a schedule of their coders ahead of time. We want to get the...

Sep 2020
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(0)
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Director

UASI does auditing of their work, but the audits aren't 100%, and that is how we find the errors. If...

Sep 2020
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(0)
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Director

We use computer-assisted coding here, and UASI is using our tools. Frankly, far too often, it feels...

Sep 2020
||
(0)
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Director

UASI is doing alright. They aren't great, and they aren't bad. They are doing better than other...

Sep 2020
||
(0)
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Director

If I knew of a better coding vendor, I would switch to them tomorrow, but I don't know of a better...

Sep 2020
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(0)
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Manager

We have been using UASI for a long time. UASI as a whole is one of our companies that we have a...

Aug 2020
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(0)
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Manager

I would recommend UASI. We have used a few other companies, and UASI is the one that I would...

Aug 2020
||
(0)
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VP/Other Executive

UASI is not available at the last minute. They have committed to a number of FTEs for weekdays, and...

Jul 2020
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(0)
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VP/Other Executive

UASI actually sends us information on coding for COVID-19. UASI is not very time consistent, but...

Jul 2020
||
(0)
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