UASI Outsourced Coding Commentary
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Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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User Commentary

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Director

Relationship, Value

UASI has been very good to me, but they are costly. They haven't really raised their rates, and they...

Sep 2024
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Director

Relationship, Value

The strength of the partnership is UASI’s ability to mobilize. They are very flexible and impressive...

Sep 2024
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Director

Operations

Sometimes we use UASI for education, so we contract with them to develop education for the coders...

Sep 2024
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Director

Relationship

We have contracted UASI for a huge project. UASI is outstanding at scoping and mobilizing for...

Sep 2024
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Director

Relationship, Services

USAI has grown and specialized, and that has been great. We help them be better coders because we...

Sep 2024
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Director

Relationship, Services

UASI is an industry leader in the space. They have a broad spectrum of talent. Their professional...

Sep 2024
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Director

Relationship, Value

UASI is very good at sharing, and sharing does not always come at a cost. If we want to talk about a...

Sep 2024
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Manager

Relationship, Services

I am very satisfied with UASI. We like that we are able to contact them easily. They do their own...

Sep 2024
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Manager

Relationship, Services

UASI will reach out about recurring issues that they are seeing. I will go to the coder sometimes...

Sep 2024
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Director

Relationship

We have been going through some organizational transitions, and the firm has been extremely helpful....

Sep 2024
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Director

Services

A lot of the outsourced coders are out of state, and they have to adapt to new state coding rules...

Sep 2024
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Director

Loyalty, Relationship

The firm's executive team is heavily involved. The firm is results oriented. I believe they are...

Sep 2024
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Director

Relationship

Throughout the RFP process and UASI's enthusiasm for being awarded the contract, the experience has...

Sep 2024
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Director

Relationship, Value

I would prefer having internal candidates and not external ones, but if I had to use a firm again, I...

Sep 2024
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Director

Value

The firm is very fair in their charges. We do a lot of training, and the firm has to learn our new...

Sep 2024
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Director

Relationship, Operations, Value

UASI’s executive team is very engaged. A strong partnership means that a firm supplies true skilled...

Sep 2024
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Director

Operations, Value

I would tell others looking at UASI to do the same thing we did. We do an in-house test with the...

Sep 2024
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Director

Operations

The only thing that I hear complaints about is the hardware. The process that UASI’s coders have to...

Sep 2024
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Director

Relationship, Operations

UASI steps up to the plate very quickly. They are able to recruit very quickly. We have not had a...

Sep 2024
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Manager

Relationship

UASI is able to help when there are staffing issues. However, they had a person that they were...

Aug 2024
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Director

Relationship, Operations

On the auditing side of UASI, we have worked with the same staff for the last few years. We did have...

Jul 2024
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Director

Relationship, Services

UASI's communication is fantastic. It is tiered. We have the manager, the coding supervisor, and...

Jul 2024
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Director

Relationship

Most of our interactions with UASI are through email. If I need assistance in an area, I email the...

Jul 2024
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Director

Relationship, Services

We have added to the work with UASI in the last few years. Our reliance on them for coding has...

Jul 2024
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Director

Operations

We used UASI as our outsourced coding audit firm. We would regularly send them a contingency of...

Jul 2024
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Director

Relationship, Operations

If we ran into an issue with UASI, we would be the ones to discover it, and they would react to it....

Jul 2024
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Director

Operations, Services

The outcomes we want from UASI are the typical measurements we would have for anyone who works for...

Jul 2024
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Director

Relationship

UASI’s sales and client representatives are actually really good. The client manager we have is...

Jul 2024
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Director

Loyalty, Relationship, Value

We have used UASI for outsourced coding, and there seemed to be a lot of promise with them being a...

Jul 2024
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Director

Relationship

We had some situations where we were not receiving coder audits. I feel like we are on a better...

Jul 2024
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Director

Relationship

We are very happy with some of the services that the firm codes, but there are some services where...

Jul 2024
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Manager

Relationship, Value

The quality of the staff and the communication have exceeded our expectations. The coders that we...

Jul 2024
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Director

Relationship, Services

UASI's coding team is well vetted for the skill sets we need, and we appreciate the ongoing quality...

Jun 2024
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Manager

Relationship, Services

I love UASI. Anytime I reach out to UASI and ask for coding assistants, they are very prompt in...

Jun 2024
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Manager

Services, Value

When I look at a chart where I feel like the coders have made an error, I see that we seem to get...

Jun 2024
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Manager

Relationship

UASI tries to get us the best coders they possibly can given the talent that is out there. The firm...

May 2024
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Manager

Operations, Services

Finding experienced coders is an industry problem that we are struggling with. The majority of the...

May 2024
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Director

Relationship

UASI provides quality CDI staff to fit our needs. They are very responsive regarding staffing...

Apr 2024
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Director

Relationship, Services

The UASI people that we use have been pretty stable. They do a great job. The coders are very...

Apr 2024
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Director

Relationship

UASI is a valued partner for our large healthcare system. They are actively engaged from the...

Apr 2024
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Director

Services, Value

When I first arrived at this organization, the accuracy rate was not ideal for the coders assigned...

Apr 2024
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Director

Services

The coders assigned to our account have had numerous call-offs and absences. And with those absences...

Mar 2024
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Director

Relationship, Services

UASI is slow to communicate and slow to respond. When coding accuracy issues are brought up, their...

Mar 2024
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Director

Loyalty, Value

We have turned away other firms before. I was wary about going to a company that seems to suddenly...

Jan 2024
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Director

Relationship

I love UASI’s people and professionalism. Everyone is very well educated and speaks my language, and...

Dec 2023
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Director

Relationship

Every organization can always improve communication. I don't have communication issues with UASI per...

Dec 2023
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Director

Value

UASI is such a great partner. I am not nickel-and-dimed by UASI. If anything, they go above and...

Dec 2023
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Director

Relationship

UASI is the key to our revenue cycle because we can't bill if we don't code. UASI is very proactive....

Dec 2023
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Director

Relationship, Value

The firm has not been able to provide us with the additional coders that we would have liked over...

Nov 2023
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Director

Relationship, Services

We have had few issues with the firm. If we notice a pattern of errors, we reach out to the firm,...

Nov 2023
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