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UASI Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

UASI needs more attention to detail. Before UASI sends a schedule, they should make sure it's right....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I've had a few different UASI contacts since I've worked with the firm, and frankly, they've not...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

One of the things that's very important when a firm is providing staffing is knowing whether there...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Manager

The way UASI operates their business makes it seem like they don't care if they lose our...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

When UASI moves us to a new contact, they need to make the new person knows what's going on with the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

When we're paying per hour and someone's not being productive enough, we're not getting what we're...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

UASI's people weren't really communicating. I think they're doing a better job of communicating with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

UASI's ability to drive change, figure out a problem, determine how to solve it, and follow through...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We have resources with UASI who do a really good job. The UASI coders are great.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

What's important is for UASI’s invoices to be correct. The hours that they're working and putting...

Comment Tone Negative
Pillars Operations, Services, Value
Evaluation Unrated

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Manager

UASI missed some of our expectations because when we needed additional support, they provided a...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Sometimes, UASI may not know the quality of an employee they've hired until that person starts...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

I appreciate our long-standing relationship with UASI. One thing I liked was that they had a very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I would buy UASI's services again. We continue to use them where needed.

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

UASI is very flexible with our contract agreement. Because UASI codes in the areas where we have...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

UASI delivers as far as productivity is concerned. They provide us with audits, but we have to...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

UASI is great. And we keep them around because there have sometimes been challenges with another...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Director

UASI provides a high-quality auditor for us. But I would like to see the communication improved. We...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Manager

UASI has strong coders, so their screening process is robust enough that they make sure they get...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

UASI is identifying areas where we could improve, even outside of where we're engaged with them....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

UASI is struggling to get contract coders, but that’s not unique to UASI. We are struggling to get...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

UASI is not part of our long-term plans because we hope not to need contract workers. We've been a...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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Director

The strength of our partnership depends on the level of the person at UASI who we are speaking to....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

UASI charged us for something that wasn't part of our agreement.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

There are a lot of pros and cons to working with UASI. If it were up to me whether to work with UASI...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Director

My expectations may be high, but we had to ask UASI to replace several coders because we felt that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

There have definitely been some improvements to the system over the past year. UASI had a change in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

This year, I can say that the communication with UASI has significantly improved. We had some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

UASI has been good from a financial reconciliation standpoint. We reconcile all invoices with them,...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

We like the quality of the coders we have from UASI. We have a good thing going with the firm. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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