Workforce Timekeeper Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Product

I like that UKG has combined scheduling, time cards, and HR so all of our recruiting and hiring...

Feb 2024
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Analyst/Coordinator

Product

Workforce Timekeeper is okay once users have gotten settled into it and are familiar with all of its...

Feb 2024
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Analyst/Coordinator

Operations

I feel like the vendor should have had someone on-site to do some hands-on training with us....

Feb 2024
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Analyst/Coordinator

Operations, Product

The system's ease of use depends on the level of the end users. Everyone has a different role. One...

Feb 2024
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Analyst/Coordinator

Product

The system meets all of our needs. It is just a matter of getting the right people with the right...

Feb 2024
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Manager

Product

I like the scheduling piece of Workforce Timekeeper. It fits our needs, and it is flexible and user...

Feb 2024
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VP/Other Executive

Product

Workforce Timekeeper is super easy for staff to use at the time clock. Basically, they swipe their...

Jan 2024
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VP/Other Executive

Product

The front-end process of entering punches or editing the actual real-time card is fine and isn't...

Jan 2024
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Analyst/Coordinator

Relationship

Occasionally, I will attend the annual UKG conference, and there will be pieces that are mentioned,...

Dec 2023
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Analyst/Coordinator

Value

UKG has actually stopped charging for a few things. Originally, with our on-premises version, there...

Dec 2023
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Analyst/Coordinator

Product

Workforce Timekeeper is very straightforward to use. It is the best-in-breed product. I don't know...

Dec 2023
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Analyst/Coordinator

Relationship

UKG does weekly updates for maintenance. They are pretty good. They went through a huge ransomware...

Dec 2023
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Analyst/Coordinator

Relationship, Operations, Product

We would like UKG to give us more best practices. We may know there are three different solutions to...

Dec 2023
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CIO

Relationship, Operations

With Workforce Timekeeper, the vendor's support is always a challenge. I’m not happy with it; we...

Dec 2023
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CIO

Relationship, Product

Workforce Timekeeper actually works pretty well. I have been pleased with it, and signing off on the...

Dec 2023
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VP/Other Executive

Loyalty, Value

The new version of the solution will cost almost double what we are paying now. It is hard to...

Dec 2023
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VP/Other Executive

Product

The system's time and attendance piece is stable and dependable. We don't have any problems with the...

Dec 2023
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VP/Other Executive

Loyalty

We will move to a new version of UKG soon. Based on the demos that we did, the system appears to...

Dec 2023
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VP/Other Executive

Operations, Product

Some of the functionality of the system's end-user interface is confusing. As someone who has to...

Dec 2023
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CNO

Product

Timekeeping is closely tied to people's paychecks, so we want to make sure that people are getting...

Nov 2023
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CNO

Product

Workforce Timekeeper isn't necessarily a product that an organization can do a pilot of because...

Nov 2023
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Director

Operations

We need better training. The product needs some overall standardization. There are two or three ways...

Nov 2023
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Director

Product

Supposedly, the vendor was going to roll out a scheduling system that was integrated. That would be...

Nov 2023
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Director

Relationship

Something happened recently outside of the vendor's control that messed up things with the system....

Nov 2023
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Director

Product, Value

The product works. It shows the employees how they are paid and the breakdowns. It tracks their...

Nov 2023
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Director

Product

It would be sweet to have some form of scheduling tool already integrated into the product. The...

Nov 2023
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COO

Relationship

For the most part, UKG keeps all of their promises. Of course, they had an issue a couple of years...

Sep 2023
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COO

Product

Workforce Timekeeper is fine. I have no issues with it. Its ease of use across all departments makes...

Sep 2023
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COO

Product

Sometimes switching back and forth between schedule requests and time cards gets a little clunky, so...

Sep 2023
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Director

Relationship, Product

The product is really slow sometimes, and we have had other performance issues. UKG said they were...

Aug 2023
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Director

Value

The vendor charges for each individual user. The product is very expensive, and then the vendor...

Aug 2023
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Director

Operations

The product is old and hasn't been upgraded in a long time. The vendor promoted it in a certain way,...

Aug 2023
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Director

Loyalty

UKG is sunsetting Workforce Timekeeper, so we will move to the next iteration of the system in the...

Jul 2023
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Director

Relationship, Product

I don't see UKG as being proactive. They are more of a reactive vendor. When I identified a bug in...

Jul 2023
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CEO/President

Loyalty, Relationship, Operations

Kronos really got themselves in trouble when they had a breach of their information, and they froze...

Jun 2023
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CEO/President

Loyalty

The payrolls from Workforce Timekeeper are clean, and the system does a good job. It always did a...

Jun 2023
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CEO/President

Relationship, Product

Kronos is very solid. They have been responsive, and they do things right. They have the...

Jun 2023
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CIO

Relationship, Operations

We have a love-hate relationship with UKG; they are not a good partner. The vendor knows they are...

Jun 2023
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CIO

Operations

UKG had a lot of training, but it was overwhelming and nonbeneficial.

Jun 2023
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CIO

Product

Workforce Timekeeper is a little complicated to use.

Jun 2023
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Nurse

Product

Sometimes, a calendar holiday doesn't necessarily fall on the right date, and somebody has to...

Jun 2023
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Nurse

Product

One issue is that when an employee picks up an extra shift on a different unit, that different unit...

Jun 2023
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Nurse

Product

The viewability is good in Workforce Timekeeper. When we are reviewing a timecard and seeing all the...

Jun 2023
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Nurse

Product

I would like for Workforce Timekeeper to be smarter so that when we have employee callouts, we are...

Jun 2023
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Manager

Loyalty

We will definitely be using this solution in the long term, but this version is hopefully not long...

May 2023
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Manager

Product

We would buy the product again if it was the future, updated product that we need. But we do like...

May 2023
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Manager

Operations

There should be continual training, and that doesn't happen. The vendor uses a train-the-trainer...

May 2023
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Manager

Product

The product does interface with some of our programs. We initiated the time and attendance module a...

May 2023
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Manager

Product

It is tricky for the staff to find their schedule.s The product is not very user friendly. It needs...

May 2023
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Manager

Relationship

The vendor is involved with us. I have been on some teams where we were all together.

May 2023
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Manager

Product

I am pretty satisfied with Workforce Timekeeper. The changes I would want would be changes with...

May 2023
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Director

Relationship

It has been a real struggle for UKG to keep their promises, whether that is negotiating a contract...

Apr 2023
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Director

Operations

There are a lot of things out there for us to learn regarding Workforce Timekeeper, but we have to...

Apr 2023
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Director

Product

Workforce Timekeeper is a middle-of-the-road. The product is just moving data back and forth at our...

Apr 2023
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Director

Relationship

We spend a lot of time with UKG’s leadership, and the vendor is proactive. When the COVID-19...

Apr 2023
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Director

Loyalty

We are going to Workforce Dimensions Timekeeping, but if I recommended Workforce Timekeeper, I would...

Apr 2023
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Analyst/Coordinator

Product

There are a few issues with the time frames of certain shifts and with some shifts falling into the...

Apr 2023
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Director

Operations

The vendor would benefit from a video help link on their site that staff could reference if they...

Mar 2023
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Director

Relationship

The only proactive service we see from UKG is for upgrade notices.

Mar 2023
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Director

Product, Value

I would tell friends or peers looking at UKG's system that it is great for setting schedules and...

Mar 2023
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