Workforce Timekeeper Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
Staff members can punch in and out from their phones on Workforce Timekeeper. There are some...
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Operations, Product
Workforce Timekeeper is reliable until it isn't. There was one time it went down for several months....
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Loyalty, Product, Value
Workforce Timekeeper isn't a bad product, but I probably would not buy it again with the way the...
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Product
I like that the Kronos scheduler talks to Workforce Timekeeper. It tells a story, and I like that....
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Relationship
I haven’t heard from UKG. It may be that they communicate with a different team, but the people who...
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Product
I do not like the way Workforce Timekeeper was created with all these special work rules. It is...
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Product
There are parts of Workforce Timekeeper that work well. I don’t have any problems with the stuff...
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Product
What I liked about the old Kronos Timekeeper piece was that it was very limited in terms of who...
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Operations
We have had no ongoing training for Workforce Timekeeper, and the initial training was pretty poor...
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Operations
We didn’t get a good initial training or orientation of how Workforce Timekeeper is supposed to...
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Product
My interactions with Workforce Timekeeper are at the time clock and in reviewing payroll and...
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Value
UKG is charging us for additional environments. We wanted them to do a review of a configuration,...
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Operations
UKG’s training probably has room for improvement. UKG doesn't have a whole lot of flexibility. Their...
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Loyalty
Workforce Timekeeper is easy to integrate with other solutions. The solution is also pretty...
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Relationship, Product
UKG doesn't do a whole lot around position control and management. It would be nice if they did, but...
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Product
The system is always the same thing. It hasn't changed in eons.
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Product
I would buy the product again. It is not horrible. It is not great. We limit some of the options...
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Operations
UKG doesn’t really do any training. We don't have to have any training. We like that people can use...
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Operations
One of the recommendations from UKG that I highly recommend for anybody who is going to any of the...
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Product
With Workforce Timekeeper, the reports are amazing. We can basically customize them however we want....
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Operations
UKG approached the implementation of Workforce Timekeeper the right way. We vamped up our...
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Relationship
UKG does customer service and support well. When I have support calls, I usually get a call back...
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Product
I like that Workforce Timekeeper is a complete suite of products. We are using it for different...
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Operations
I don't know whether we will go with UKG again. Our transition has not been smooth. During our...
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Product
On the system's admin side, I like that we can find employee information. It is easy to edit...
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Relationship
The vendor's phone support for their community is pretty good, but their web support for their...
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Operations
In terms of training, the vendor will verbally show us how to do things really quickly. To try to...
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Value
I feel like the vendor charges for every little thing. The vendor has given us some things for free....
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Relationship
The vendor's customer service has been slow to respond. The vendor's response time is pretty...
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Product
The product does keep time. When the time clocks are working, the system seems to be okay, but I am...
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Operations, Product
We are still in the process of learning a lot about what the new version of the system can do for...
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Product
Workforce Timekeeper is a lot more cumbersome and clunky to maintain than other systems. It takes...
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Relationship
UKG's general overall support is no longer as good as it used to be. I had a coworker who put in a...
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Operations
Our biggest challenge with our implementation was that the vendor UKG recommend built the tenant wrong....
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Operations
UKG could do a lot better with training. The knowledge they passed on wasn't all that great.
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Product
Everything is fine with Workforce Timekeeper. The system is very user friendly and very easy to use....
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Product
For a general organization-wide system, Workforce Timekeeper is very good. It is fairly easy for...
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Loyalty
There are some specific programs that can be used for nursing, and those might be better than...
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Operations, Product
UKG could do a bit better of a job of making the system more intuitive. When users go into the...
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Product
I have never really been disappointed with Workforce Timekeeper. I love that it is modern enough...
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Loyalty
I fear the changes that will come for UKG. I haven't felt drastic issues with the changes yet, but I...
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Relationship, Operations
I have been on Workforce Timekeeper for a while and have been to a lot of UKG’s conferences. I have...
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Operations
We have to subscribe to UKG’s library of training, and it is only somewhat effective. We watch a lot...
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Loyalty, Product
We need better information coming out of Workforce Timekeeper to better manage our business. We put...
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Relationship, Value
On the whole, UKG has done a good job of keeping up their promises. We don't get charged for every...
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Relationship, Product
UKG is very supportive of where we will let them be with the integration. The solution is working to...
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Product, Value
It is hard to just get out reports, even for timekeeping. UKG does have some reports that we can...
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Product
The Workforce Timekeeper product has always been really solid, and it has included some additional...
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