Workforce Timekeeper Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
UKG doesn’t really do any training. We don't have to have any training. We like that people can use...
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Operations
One of the recommendations from UKG that I highly recommend for anybody who is going to any of the...
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Product
With Workforce Timekeeper, the reports are amazing. We can basically customize them however we want....
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Operations
UKG approached the implementation of Workforce Timekeeper the right way. We vamped up our...
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Relationship
UKG does customer service and support well. When I have support calls, I usually get a call back...
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Product
I like that Workforce Timekeeper is a complete suite of products. We are using it for different...
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Operations
I don't know whether we will go with UKG again. Our transition has not been smooth. During our...
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Product
On the system's admin side, I like that we can find employee information. It is easy to edit...
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Relationship
The vendor's phone support for their community is pretty good, but their web support for their...
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Operations
In terms of training, the vendor will verbally show us how to do things really quickly. To try to...
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Value
I feel like the vendor charges for every little thing. The vendor has given us some things for free....
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Relationship
The vendor's customer service has been slow to respond. The vendor's response time is pretty...
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Product
The product does keep time. When the time clocks are working, the system seems to be okay, but I am...
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Operations, Product
We are still in the process of learning a lot about what the new version of the system can do for...
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Product
Workforce Timekeeper is a lot more cumbersome and clunky to maintain than other systems. It takes...
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Relationship
UKG's general overall support is no longer as good as it used to be. I had a coworker who put in a...
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Operations
Our biggest challenge with our implementation was that the vendor UKG recommend built the tenant wrong....
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Operations
UKG could do a lot better with training. The knowledge they passed on wasn't all that great.
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Product
Everything is fine with Workforce Timekeeper. The system is very user friendly and very easy to use....
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Product
For a general organization-wide system, Workforce Timekeeper is very good. It is fairly easy for...
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Loyalty
There are some specific programs that can be used for nursing, and those might be better than...
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Operations, Product
UKG could do a bit better of a job of making the system more intuitive. When users go into the...
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Product
I have never really been disappointed with Workforce Timekeeper. I love that it is modern enough...
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Loyalty
I fear the changes that will come for UKG. I haven't felt drastic issues with the changes yet, but I...
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Relationship, Operations
I have been on Workforce Timekeeper for a while and have been to a lot of UKG’s conferences. I have...
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Operations
We have to subscribe to UKG’s library of training, and it is only somewhat effective. We watch a lot...
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Loyalty, Product
We need better information coming out of Workforce Timekeeper to better manage our business. We put...
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Relationship, Value
On the whole, UKG has done a good job of keeping up their promises. We don't get charged for every...
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Relationship, Product
UKG is very supportive of where we will let them be with the integration. The solution is working to...
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Product, Value
It is hard to just get out reports, even for timekeeping. UKG does have some reports that we can...
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Product
The Workforce Timekeeper product has always been really solid, and it has included some additional...
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Product
Workforce Timekeeper works fine for clocking and clocking out. However, after an update of...
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Operations
There is no training from UKG. We basically sit with somebody who knows how to utilize the system to...
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Product
There are reports in Workforce Timekeeper, but it is hard to navigate to find the reports we are...
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Relationship, Operations
The vendor went from Kronos to UKG, and UKG was kind of like a better version of Kronos. The system...
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Operations
The people before me in my role didn't have payroll experience, so we have issues with things and...
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Culture, Value
Our administration doesn't feel like we have received our money’s worth. We purchased a bunch of...
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Culture, Value
The only thing we are charged for outside our monthly service fee is if we request a service or a...
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Relationship
I'm listening to complaints from the HR team and other employees, and they are not really happy with...
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Operations, Product
If someone is just getting in brand new and doesn't have any idea, Workforce Timekeeper is kind of...
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Relationship
We have had issues with support. I had to finally call our representative and find out who my...
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Operations
If I were going to recommend Workforce Timekeeper to anybody, I would make sure to tell them all my...
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Relationship
I understand that UKG has a lot of clients, but with every other software vendor I have ever been...
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Loyalty
Let's hope my satisfaction is better next year because UKG is going to have to help us with some...
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Product
I like that UKG has combined scheduling, time cards, and HR so all of our recruiting and hiring...
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Product
Workforce Timekeeper is okay once users have gotten settled into it and are familiar with all of its...
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Operations
I feel like the vendor should have had someone on-site to do some hands-on training with us....
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Operations, Product
The system's ease of use depends on the level of the end users. Everyone has a different role. One...
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Product
The system meets all of our needs. It is just a matter of getting the right people with the right...
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Product
I like the scheduling piece of Workforce Timekeeper. It fits our needs, and it is flexible and user...
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