ARIA – Radiation Oncology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
I have heard zero complaints about ARIA. It is doing what our providers want, and they are...
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Relationship, Operations
We have had Varian out here a lot. We have had several opportunities to sit with them and go over...
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Product
For as complicated as both ARIA and the system we use for medical oncology are, I think they are...
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Culture
Some of the products and equipment that Varian sold us haven't funcitoned properly from the get-go....
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Relationship
We have our own EMR coordinator position here, so we can get support pretty quickly. The role is...
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Product
From a quality perspective, where the system does well is the fact we can get all kinds of...
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Loyalty
We recently had an oncology practice visit us, and they were looking to switch to the product. We...
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Loyalty
The product is a little complicated. At least it has a lot more to it, but we have been really happy...
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Product
I don't use the solution a lot. It is hooked up to our machines for treatment. It took me a bit, but...
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Operations, Product
I don't know that Varian actually has anything new. We haven't had any recent upgrades for the...
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Relationship, Product
Varian is pretty good with integration and interoperability, but the biggest problem is full EHR...
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Culture, Relationship
I rate Varian’s support pretty high, but the caveat is that my high rating is due to how we...
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Product
ARIA – Radiation Oncology is still the best product for radiation oncology, and since so much of...
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Value
Now that Siemens Healthineers has bought Varian, it seems like they are more interested in charging...
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Culture, Relationship
To me, the writing is on the wall. Siemens Healthineers took over Varian, and they are implementing...
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Product
ARIA has pretty good uptime. The downtime that we have had has mainly been because of our...
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Culture, Relationship
Varian doesn't keep all of their promises. Those things are always our pie-in-the-sky wishes. The...
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Relationship
The vendor's support is good, and we really don't have to call often since ARIA is stable and has...
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Product
The radiation oncology side of ARIA is good, and we have what we need to take care of our patients...
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Loyalty, Product
ARIA is strong with radiology oncology, but there aren't as many features on the medical oncology...
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Product
I would like to see ARIA work better and have tighter integration with other medical oncology...
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Product
There are always upgrades, updates, and new features, so we always have something we need that we...
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Operations
In terms of improvements, Varian could make upgrades a bit less painful. When we upgrade things, we...
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Operations, Product
This solution is pretty complicated. I don’t know how to make it easy for end users, but Varian does...
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Relationship
Varian does a pretty good job of making things work and coming through with changes, albeit slowly....
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Operations
Varian's training is pretty good, especially the virtual options and training videos.
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Loyalty, Product
We have really good uptime with ARIA's equipment, so the solution is stable. We hope to have the...
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Value
For the most part, Varian avoids charging for every little thing. The only exceptions to that are...
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Loyalty
The product is really latency-sensitive technology, so we even tried to move it out of our state and...
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Value
The costs are very high, especially with Varian. They charged the most out of all vendors for...
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Product
The integration with Epic's system and the integrations with Varian linear accelerators are some of...
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Product
We are struggling with Varian’s reporting module. It isn't working so well, and the vendor needs to...
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Product
Most of the solution works well, and we have the environment set up so that patients can do...
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Relationship
There has been a lot of turnover at Varian, and it seems like we deal with different people every...
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Loyalty, Product
The system is more user friendly than our previous product. Our staff was excited when we switched...
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Relationship, Operations
I would like more consistency with the training from Varian. Varian’s hardware support has been...
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Operations
ARIA requires a decent amount of training from an EMR standpoint, and clinical consulting can create...
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Loyalty
Varian doesn't have a whole lot of competition other than Elekta, so there are really just those two...
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Product
We have had to kind of push Varian a little bit to stay up-to-date with some machines that we are...
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Relationship, Product
Varian struggles from a performance standpoint on occasion, and they struggle to troubleshoot in the...
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Relationship, Operations
Varian isn’t very proactive when it comes to training, but they help us if we call because sometimes...
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Culture, Relationship
We are on a service contract with Varian, and that is nice. I don’t have any hesitation to call...
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Product
If we do a clinical setup in ARIA, there is no way to add a reference point. We just can't do it....
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Product
When I run QA mode on the machine with ARIA, the images aren’t saved back to the database. It has...
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Relationship, Operations, Product
We had a major upgrade recently, and it just didn’t go well at all. We had meeting after meeting...
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Loyalty, Product
There is only one other competitor for ARIA, and the problem with that, and Varian in general, is...
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Relationship
I like the support we get from the vendor. I like their responsiveness. If I call in a help desk...
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Product
The product supports our organization’s integration goals if we buy the additional integration...
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Relationship, Product
Varian is supposed to monitor the servers, the interface servers, and things like that, and they...
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Product
Varian is always innovating and putting out new stuff. I would stay with Varian. I feel satisfied...
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Operations
As long as we have a service contract, Varian avoids charging for every little thing. I'm always...
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Relationship, Product
With Varian, things continue to be very good. Nothing has really changed. The vendor still provides...
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Loyalty, Product
We may not be as satisfied in the future because we anticipate that there will be a delay in...
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Value
We are pretty mature and stable with ARIA, so I am not sure how much we even get nickel-and-dimed....
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Relationship, Operations, Product
There really haven't been any new features that we have implemented with ARIA. We are trying to work...
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Relationship
With Varian’s support, it is a little more of an effort to get issues logged and follow through. It...
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Product
I don't know much about competitive or alternative vendors to Varian, but I would have no hesitancy...
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Relationship, Product
ARIA works well, and our team has been pleased with it.
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Product
We are quite satisfied with Varian, but we have some really minor reservations about their software....
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Relationship
Varian's support model is fantastic. We have dedicated support resources who are local, and we can...
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Culture, Value
If the customer has a service contract, Varian avoids charging for every little thing.
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Operations, Product
ARIA is really hard to use. Part of that is because we have to be on a server. It does pretty darn...
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Relationship, Operations
I would like Varian to improve their customer service and support. They want to charge for all our...
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Relationship, Product, Value
I would like to see Varian improve the speed at which they make updates or corrections to the...
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Product
ARIA is integrated well for treatment planning and managing office schedules, and it integrates well...
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Operations, Product
A positive part of the system is the ease of use. It is pretty user friendly. It makes sense for our...
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Culture, Value
Everything comes with a cost now. Varian could make sure that they stay in a position where we can...
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Loyalty
The system's functionality doesn't meet all our needs, but maybe that is our fault. We chose not to...
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Relationship
Things have been great with Varian. We have probably one of the best service engineers in the...
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Relationship
Varian could improve our experience moving forward if our service engineer were closer. Whenever we...
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Culture, Value
With Varian, anything we want or need is definitely an upcharge. Every time we turn around, there is...
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Product
Varian has a pretty robust radiation oncology EMR, but they also have a medical oncology EMR, and it...
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Relationship, Product
Every upgrade, it feels like Varian will fix a couple of things, but then they will break a couple...
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Operations, Product
Pretty much everything is going well with ARIA. Our upgrade went pretty seamlessly, and the system...
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Relationship, Operations
We have had a lot of issues since the installation of the new accelerator hardware from Varian. The...
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Loyalty, Product
One of the new Varian systems we got was IDENTIFY, and we can see how it was a purchase. The vendor...
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Operations
The problem with Varian’s training is they just don't have enough resources. It is just a matter of...
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Product
Varian could do a better job with new technology. I would like to see them do more in the FHIR API...
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