ARIA – Radiation Oncology
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Service and Support

We had some hiccups during our last upgrade because we changed project managers. The vendor swapped...

Oct 2022
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Manager

Service and Support

The platform is reasonably stable, and the support team is super responsive. The field techs have...

Oct 2022
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Manager

Service and Support

The vendor has monitoring tools that are monitoring the systems. The tools are monitoring our...

Oct 2022
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Manager

Functionality and Upgrades

Varian's system is laid out very nicely. The system has quick links that get us places very quickly....

Oct 2022
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Manager

Implementation and Training

Varian left out a little bit with their training. But the ease of use of the application is a whole...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Varian's system is very expensive. It is even more expensive than another system we have. Adding...

Oct 2022
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Manager

Functionality and Upgrades

We can put in requests for functionality, but at the end of the day, if no one else has requested...

Oct 2022
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Analyst/Coordinator

Service and Support

The support people have jumped on anything that I have sent them. I haven’t necessarily had problems...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Whenever we have called the vendor, they have definitely given us any education that we have asked...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We haven’t had any issues with any upgrades we have done. The product does what the vendor told us...

Sep 2022
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VP/Other Executive

Service and Support

I can’t think of anything in ARIA that could be improved. The vendor has good service, and we are...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

When we bought the system, it was missing one of its components. Later, when we were trying to do...

Aug 2022
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ROI / Cost (care and feeding)

It seems like every license from Varian and every option within that license has a fee to it....

Aug 2022
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Implementation and Training

Varian offers a lot of different classes on a time schedule that works for any of our staff.

Aug 2022
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Relationship

Varian watches the system remotely, so they are able to catch things before they become a problem.

Aug 2022
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Functionality and Upgrades

I would tell other providers that ARIA is easy to use. It is efficient, has the things that we need...

Aug 2022
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Functionality and Upgrades

ARIA’s flow makes sense. The tabs across the top let us know where we are going to be and how to get...

Aug 2022
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Physicist

Interfacing and Integration

Varian is slow to incorporate new functionality in the product. The biggest challenge we have is...

Aug 2022
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Physicist

Functionality and Upgrades

The product is reliable and meets all of our department's needs. We rarely have problems. The...

Aug 2022
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Director

Functionality and Upgrades

I would like to see improvements in the product's usability. Getting certain things done requires a...

Jul 2022
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Physicist

Sales and Contracting

Whether the vendor charges for every little thing depends on whether the customer gets an...

Jul 2022
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Physicist

Functionality and Upgrades

There are some particular things that are not recorded in the database the way that they should be....

Jul 2022
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Physicist

ROI / Cost (care and feeding)

Doing our work without ARIA would be a major problem, so I guess it is worth the money. We have not...

Jul 2022
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Director

Interfacing and Integration

We have had some struggles with Aria interfacing with our corporate EMR. We have set up our own...

Jul 2022
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Director

Functionality and Upgrades

There are very few vendors in the radiation oncology space. The system does a great job, and I have...

Jul 2022
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Director

ROI / Cost (care and feeding)

We don’t have a service agreement with Varian because we have a pretty savvy IT team. We have only...

Jul 2022
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Director

Other Observations & Comments

Varian definitely nickel-and-dimes us. There are charges for everything. However, we are pretty...

Jul 2022
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VP/Other Executive

Other Observations & Comments

Varian will charge for every little thing if we don’t have a service agreement, but we do have a...

Jul 2022
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VP/Other Executive

Interfacing and Integration

Varian hasn’t put resources back into their system, so the design is very poor for when we are...

Jul 2022
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VP/Other Executive

Relationship

I definitely have the ability to get in touch with Varian’s North American executives.

Jul 2022
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Director

Interfacing and Integration

We really love how ARIA integrates with some of our other products. When we upgraded our linear...

Jun 2022
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Director

Functionality and Upgrades

We love the way that ARIA looks. It looks better than our old product, and our workflow has improved...

Jun 2022
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Director

Win/Loss - Why they were selected (by current clients)

Having grown tired of our old radiation oncology product, we began looking for another product that...

Jun 2022
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Director

ROI / Cost (care and feeding)

Varian charges too frequently. They need to become more competitive in their pricing going forward....

Jun 2022
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Manager

Interfacing and Integration

An area of improvement I would like to see is more ease of communication between different systems...

May 2022
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Manager

Lessons Learned

I would tell a peer that the ARIA radiation oncology platform is geared toward radiation oncology,...

May 2022
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Director

Functionality and Upgrades

Varian's solution won a Best in KLAS Award for supporting diverse, geographically dispersed...

Apr 2022
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Physicist

ROI / Cost (care and feeding)

ARIA is expensive. We have to pay for everything. When we need new features, Varian always tells us...

Mar 2022
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Physicist

Interfacing and Integration

Because the vendor we were with is a competitor, Varian did all they could to make that vendor's...

Mar 2022
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Physicist

Functionality and Upgrades

In general, ARIA has all the features that we like. No system is perfect. Systems always have...

Mar 2022
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Physicist

Implementation and Training

Varian always overtrains people. Varian allocates many hours to training, and the training is...

Mar 2022
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Physicist

Functionality and Upgrades

We would like to see Varian deliver on prescription templates. The prescriptions are not directly...

Mar 2022
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Analyst/Coordinator

Service and Support

I am trying to think of things that are negative instead of just giving Varian kudos, but there are...

Feb 2022
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Analyst/Coordinator

Relationship

Varian is one of the best vendors that I have ever worked with. Their folks on the frontlines and...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Varian doesn't nickel-and-dime us. But they are not going to give anything away for free either.

Feb 2022
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Manager

Other Observations & Comments

Varian does charge for little things. We didn't purchase certain things as extras because they were...

Feb 2022
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Manager

Implementation and Training

In the past, the process of installing something with Varian was smooth. There were no hiccups or...

Feb 2022
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Manager

Implementation and Training

I wish we could have a bit more training from Varian and that they would come out and stay longer....

Feb 2022
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Manager

Interfacing and Integration

The product connects to our EHR, and it does so well.

Feb 2022
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Manager

Functionality and Upgrades

On the home page of the product, we can set up tabs with all the different areas of ARIA that we can...

Feb 2022
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Manager

Functionality and Upgrades

It would be great if the product made a patient note pop up when we are finished treating the...

Feb 2022
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Manager

Other Observations & Comments

The vendor has a vision for the equipment. However, the software could probably be a little better.

Feb 2022
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Manager

Service and Support

Sometimes the vendor will send out a letter, but the service engineers are not proactive on things....

Feb 2022
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Manager

Service and Support

I wish we had more direct access to some of Varian’s executives. It takes a while to get through to...

Feb 2022
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Manager

Future Outlook

Our satisfaction with the product could go up since we are going to upgrade to a new software...

Feb 2022
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CEO/President

Functionality and Upgrades

Varian’s radiation oncology product is stronger than their medical oncology product. The radiation...

Feb 2022
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CEO/President

Relationship

I would characterize our relationship with the vendor as historically very difficult. More recently,...

Feb 2022
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Physicist

Functionality and Upgrades

The most recent upgrade has some minor issues. For example, the Chart QA function doesn't...

Feb 2022
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Physicist

Functionality and Upgrades

ARIA works well, especially for those organizations who are operating in an all-Varian environment...

Feb 2022
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Physicist

Functionality and Upgrades

I would like to see an easier way to have quick summary reports that show dates of patient...

Feb 2022
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Physicist

Functionality and Upgrades

The bulk of the product is working well. The processes of tracking and delivering doses and plans...

Feb 2022
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Physicist

ROI / Cost (care and feeding)

Varian is pretty good about charging us for the things that they sell us.

Feb 2022
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Physicist

Functionality and Upgrades

The solution's biggest strengths are its imaging components, recording and verification systems, and...

Feb 2022
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Physicist

Functionality and Upgrades

There are a couple of areas in the system that need attention. A great example of that is the way...

Feb 2022
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VP/Other Executive

Technology

Varian is constantly releasing new things that we can purchase. Their service is proactive, but that...

Jan 2022
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VP/Other Executive

Interfacing and Integration

We like the way that the product integrates with our other systems. The product's biggest selling...

Jan 2022
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VP/Other Executive

Technology

We would like to see the product's speed and agility improve. There are other vendors in the market...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The product's integration abilities could improve. Varian has a mobile product for physicians, but...

Jan 2022
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Director

ROI / Cost (care and feeding)

I would absolutely buy the system again. It is tied into the machines, and since we have Varian...

Jan 2022
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Director

Service and Support

I don't interact with the support people very much. Based on what others have said, the support...

Jan 2022
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Director

Implementation and Training

Varian doesn’t have ongoing forums like some of our other vendors do. I wasn't here for training,...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is much better than it has been in the past. When the product was early, there were some...

Jan 2022
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Analyst/Coordinator

Relationship

We have a very good relationship with the vendor. They are responsive and take care of our needs...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's biggest strength is its stability. With how rigid the system is, it makes us follow a...

Jan 2022
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Analyst/Coordinator

Lessons Learned

The system is slow. We have some latency issues with it, but those have to do with the size of the...

Jan 2022
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Director

Functionality and Upgrades

We like the reporting tools that the solution has and the ease of being able to go in and create...

Dec 2021
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CIO

Functionality and Upgrades

We have a few vendors that make up our overall oncology IT offering, but on the radiation therapy...

Dec 2021
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CIO

Interfacing and Integration

ARIA is specifically designed for radiation oncology. The system has a mini EMR built into it. The...

Dec 2021
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CIO

Interfacing and Integration

We have had ARIA integrated with our EMR, so all of the documentation winds up going into our EMR...

Dec 2021
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Director

Other Observations & Comments

The vendor's hardware implementation team was really good. Their software team is still trying to...

Dec 2021
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