
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
We got the newest version of ARIA, and our radiation oncology operations area is very pleased with...
Login or Create an Account to see details.
Service and Support
Varian seems to be a little short staffed lately.
Login or Create an Account to see details.
Relationship
We have dealt with multiple sets of Varian executives recently, so with their merger with Siemens...
Login or Create an Account to see details.
Lessons Learned
I would tell someone looking into ARIA that it is a market leader, so they can't go wrong with it.
Login or Create an Account to see details.
Other Observations & Comments
There are a lot of options and lots of sophistication in ARIA. There are a lot of different ways of...
Login or Create an Account to see details.
Other Observations & Comments
ARIA completely meets our needs with what we want to do. I don't use ARIA frequently, so it is a...
Login or Create an Account to see details.
Service and Support
Varian sends out safety notifications when something has been discovered. Some shortcomings or...
Login or Create an Account to see details.
Service and Support
Varian's people tend to have a good knowledge base, and if they can't answer a question, they tend...
Login or Create an Account to see details.
Service and Support
Varian is responsive. They have a whole team dedicated to looking into improvement requests, and I...
Login or Create an Account to see details.
Implementation and Training
Varian has audio training modules and video training modules. They have a documented training...
Login or Create an Account to see details.
Implementation and Training
A lot of vendors do this, but when organizations go live with ARIA, training is like an...
Login or Create an Account to see details.
Lessons Learned
Varian offers a sorry product. I wouldn't willingly buy it again. Varian does well with linear...
Login or Create an Account to see details.
Functionality and Upgrades
The problem with ARIA is that there are few people who actually use the clinical aspects of the...
Login or Create an Account to see details.
Functionality and Upgrades
The product has fewer customizations available than another product and has latency and...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor does a very nice job with radiation planning. Our doctors love the radiation platform. We...
Login or Create an Account to see details.
Interfacing and Integration
The vendor’s platform doesn’t have good interconnectivity. The product and our EMR do not like to...
Login or Create an Account to see details.
Relationship
Varian likes to point fingers. They rarely take responsibility until we blatantly show them that an...
Login or Create an Account to see details.
Service and Support
Varian has inferior support people. We very rarely get to somebody who can actually make changes or...
Login or Create an Account to see details.
Implementation and Training
Varian provides training through web sessions, documentation, and a clinical support line. Varian...
Login or Create an Account to see details.
Service and Support
If we have an issue and we call Varian, they will dig into the problem and be at our side for...
Login or Create an Account to see details.
Functionality and Upgrades
The product's help menu could be a little better.
Login or Create an Account to see details.
Functionality and Upgrades
There are some good things and bad things with the product, but I am really satisfied with it. The...
Login or Create an Account to see details.
Service and Support
I am really pleased with Varian’s support. If I have a question, they are just a telephone call or...
Login or Create an Account to see details.
Relationship
Varian does not do the best job of laying out their future development plan. We found out Varian has...
Login or Create an Account to see details.
Service and Support
We had some hiccups during our last upgrade because we changed project managers. The vendor swapped...
Login or Create an Account to see details.
Service and Support
The platform is reasonably stable, and the support team is super responsive. The field techs have...
Login or Create an Account to see details.
Service and Support
The vendor has monitoring tools that are monitoring the systems. The tools are monitoring our...
Login or Create an Account to see details.
Functionality and Upgrades
Varian's system is laid out very nicely. The system has quick links that get us places very quickly....
Login or Create an Account to see details.
Implementation and Training
Varian left out a little bit with their training. But the ease of use of the application is a whole...
Login or Create an Account to see details.
ROI / Cost
Varian's system is very expensive. It is even more expensive than another system we have. Adding...
Login or Create an Account to see details.
Functionality and Upgrades
We can put in requests for functionality, but at the end of the day, if no one else has requested...
Login or Create an Account to see details.
Service and Support
The support people have jumped on anything that I have sent them. I haven’t necessarily had problems...
Login or Create an Account to see details.
Implementation and Training
Whenever we have called the vendor, they have definitely given us any education that we have asked...
Login or Create an Account to see details.
Functionality and Upgrades
We haven’t had any issues with any upgrades we have done. The product does what the vendor told us...
Login or Create an Account to see details.
Service and Support
I can’t think of anything in ARIA that could be improved. The vendor has good service, and we are...
Login or Create an Account to see details.
ROI / Cost
When we bought the system, it was missing one of its components. Later, when we were trying to do...
Login or Create an Account to see details.
ROI / Cost
It seems like every license from Varian and every option within that license has a fee to it....
Login or Create an Account to see details.
Implementation and Training
Varian offers a lot of different classes on a time schedule that works for any of our staff.
Login or Create an Account to see details.
Relationship
Varian watches the system remotely, so they are able to catch things before they become a problem.
Login or Create an Account to see details.
Functionality and Upgrades
I would tell other providers that ARIA is easy to use. It is efficient, has the things that we need...
Login or Create an Account to see details.
Functionality and Upgrades
ARIA’s flow makes sense. The tabs across the top let us know where we are going to be and how to get...
Login or Create an Account to see details.
Interfacing and Integration
Varian is slow to incorporate new functionality in the product. The biggest challenge we have is...
Login or Create an Account to see details.
Functionality and Upgrades
The product is reliable and meets all of our department's needs. We rarely have problems. The...
Login or Create an Account to see details.
Functionality and Upgrades
I would like to see improvements in the product's usability. Getting certain things done requires a...
Login or Create an Account to see details.
Sales and Contracting
Whether the vendor charges for every little thing depends on whether the customer gets an...
Login or Create an Account to see details.
Functionality and Upgrades
There are some particular things that are not recorded in the database the way that they should be....
Login or Create an Account to see details.
ROI / Cost
Doing our work without ARIA would be a major problem, so I guess it is worth the money. We have not...
Login or Create an Account to see details.
Interfacing and Integration
We have had some struggles with Aria interfacing with our corporate EMR. We have set up our own...
Login or Create an Account to see details.
Functionality and Upgrades
There are very few vendors in the radiation oncology space. The system does a great job, and I have...
Login or Create an Account to see details.
ROI / Cost
We don’t have a service agreement with Varian because we have a pretty savvy IT team. We have only...
Login or Create an Account to see details.
Other Observations & Comments
Varian definitely nickel-and-dimes us. There are charges for everything. However, we are pretty...
Login or Create an Account to see details.
Other Observations & Comments
Varian will charge for every little thing if we don’t have a service agreement, but we do have a...
Login or Create an Account to see details.
Interfacing and Integration
Varian hasn’t put resources back into their system, so the design is very poor for when we are...
Login or Create an Account to see details.
Relationship
I definitely have the ability to get in touch with Varian’s North American executives.
Login or Create an Account to see details.
Interfacing and Integration
We really love how ARIA integrates with some of our other products. When we upgraded our linear...
Login or Create an Account to see details.
Functionality and Upgrades
We love the way that ARIA looks. It looks better than our old product, and our workflow has improved...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
Having grown tired of our old radiation oncology product, we began looking for another product that...
Login or Create an Account to see details.
ROI / Cost
Varian charges too frequently. They need to become more competitive in their pricing going forward....
Login or Create an Account to see details.
Interfacing and Integration
An area of improvement I would like to see is more ease of communication between different systems...
Login or Create an Account to see details.
Lessons Learned
I would tell a peer that the ARIA radiation oncology platform is geared toward radiation oncology,...
Login or Create an Account to see details.
Functionality and Upgrades
Varian's solution won a Best in KLAS Award for supporting diverse, geographically dispersed...
Login or Create an Account to see details.
Preferences