ARIA – Radiation Oncology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship, Product
With Varian, things continue to be very good. Nothing has really changed. The vendor still provides...
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Loyalty, Product
We may not be as satisfied in the future because we anticipate that there will be a delay in...
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Value
We are pretty mature and stable with ARIA, so I am not sure how much we even get nickel-and-dimed....
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Relationship, Operations, Product
There really haven't been any new features that we have implemented with ARIA. We are trying to work...
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Relationship
With Varian’s support, it is a little more of an effort to get issues logged and follow through. It...
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Product
I don't know much about competitive or alternative vendors to Varian, but I would have no hesitancy...
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Relationship, Product
ARIA works well, and our team has been pleased with it.
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Product
We are quite satisfied with Varian, but we have some really minor reservations about their software....
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Relationship
Varian's support model is fantastic. We have dedicated support resources who are local, and we can...
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Culture, Value
If the customer has a service contract, Varian avoids charging for every little thing.
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Operations, Product
ARIA is really hard to use. Part of that is because we have to be on a server. It does pretty darn...
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Relationship, Operations
I would like Varian to improve their customer service and support. They want to charge for all our...
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Relationship, Product, Value
I would like to see Varian improve the speed at which they make updates or corrections to the...
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Product
ARIA is integrated well for treatment planning and managing office schedules, and it integrates well...
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Operations, Product
A positive part of the system is the ease of use. It is pretty user friendly. It makes sense for our...
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Culture, Value
Everything comes with a cost now. Varian could make sure that they stay in a position where we can...
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Loyalty
The system's functionality doesn't meet all our needs, but maybe that is our fault. We chose not to...
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Relationship
Things have been great with Varian. We have probably one of the best service engineers in the...
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Relationship
Varian could improve our experience moving forward if our service engineer were closer. Whenever we...
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Culture, Value
With Varian, anything we want or need is definitely an upcharge. Every time we turn around, there is...
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Product
Varian has a pretty robust radiation oncology EMR, but they also have a medical oncology EMR, and it...
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Relationship, Product
Every upgrade, it feels like Varian will fix a couple of things, but then they will break a couple...
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Operations, Product
Pretty much everything is going well with ARIA. Our upgrade went pretty seamlessly, and the system...
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Relationship, Operations
We have had a lot of issues since the installation of the new accelerator hardware from Varian. The...
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Loyalty, Product
One of the new Varian systems we got was IDENTIFY, and we can see how it was a purchase. The vendor...
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Operations
The problem with Varian’s training is they just don't have enough resources. It is just a matter of...
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Product
Varian could do a better job with new technology. I would like to see them do more in the FHIR API...
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Operations, Product
When we have done any training with ARIA, it has been good. We don't use ARIA a tremendous amount....
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Product
I would like to be able to merge patients in ARIA. Sometimes we get duplicate patients put in on...
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Operations, Product
ARIA is cumbersome to use for dropping charges, and there is a lot of actual manual work that goes...
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Loyalty, Product
ARIA is a good system and has its advantages. We went with ARIA because all our other facilities...
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Relationship, Operations
The Varian executives were a part of our implementation, but I haven't seen any of them since. And...
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Product
The system is the best application for radiation oncology treatment planning. The documents use a...
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Product, Value
The good thing about ARIA is that it is very configurable. If you have a talented system admin, you...
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Relationship, Value
When we need support, Varian isn't very easy to work with. They are difficult when we need something...
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Product
Varian doesn't want to integrate their system with anything other than their own machines, so they...
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Relationship
We have some interface issues between Varian and Epic, and I’m not sure why we have those issues....
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Loyalty, Product
Varian has a reporting module, but we have had some ongoing issues with it. It is frequently down,...
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Relationship
We need upgrades for ARIA because some things don't work as well as we know they could. It will help...
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Product
Everything I have ever heard from our end users has been very positive about ARIA. We don’t hear a...
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Relationship, Product
From an IT standpoint, we sometimes struggle with ARIA because Varian is not Epic. However, no other...
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Culture
Of the vendors that I have worked on contracting processes with, Varian has been one of the more...
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Relationship, Product
We have hit a few bumps in the road with the system, but overall, I think that our providers have...
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Product
One of the system's strengths is linking planning and treatment systems. We have another system for...
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Relationship
We have been able to regularly touch base with Varian's support team to review requests and...
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Loyalty, Product
It would be nice if ARIA talked more with our main EHR so that the two systems could be more...
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Product
Our end users have to click too many times to view some things in the system, but I think some of...
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Relationship
Varian could use more support resources. It can sometimes be hard for us to get ahold of the right...
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Product
We are happy with the system. Our people have been very pleased with it, and the system's software...
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Relationship
The level of service that we have received from the vendor's technical support has dropped slightly...
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Operations
Varian does a good job with the implementation. They project manage it, and it is included in the...
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Operations
Varian is somewhat rigid on their availability dates. That is the only reason I am not giving their...
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Value
Varian charges a heck of a lot, but they don't nickel-and-dime. They just charge us a lot. They are...
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Operations, Value
Varian’s official training is very expensive, and it is not very well tailored from an IT...
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Operations, Product
Varian's system is pretty much the gold standard in the industry. It is the product that the...
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Relationship
I don't even know who our Varian executives are. I don't know whether we are big enough to be on...
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