ARIA – Radiation Oncology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Value

Now that Siemens Healthineers has bought Varian, it seems like they are more interested in charging...

Feb 2025
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Manager

Culture, Relationship

To me, the writing is on the wall. Siemens Healthineers took over Varian, and they are implementing...

Feb 2025
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Manager

Product

ARIA has pretty good uptime. The downtime that we have had has mainly been because of our...

Feb 2025
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Manager

Culture, Relationship

Varian doesn't keep all of their promises. Those things are always our pie-in-the-sky wishes. The...

Feb 2025
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Manager

Relationship

The vendor's support is good, and we really don't have to call often since ARIA is stable and has...

Feb 2025
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Manager

Product

The radiation oncology side of ARIA is good, and we have what we need to take care of our patients...

Feb 2025
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Manager

Loyalty, Product

ARIA is strong with radiology oncology, but there aren't as many features on the medical oncology...

Feb 2025
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Manager

Product

I would like to see ARIA work better and have tighter integration with other medical oncology...

Feb 2025
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Analyst/Coordinator

Product

There are always upgrades, updates, and new features, so we always have something we need that we...

Feb 2025
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Analyst/Coordinator

Operations

In terms of improvements, Varian could make upgrades a bit less painful. When we upgrade things, we...

Feb 2025
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Analyst/Coordinator

Operations, Product

This solution is pretty complicated. I don’t know how to make it easy for end users, but Varian does...

Feb 2025
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Analyst/Coordinator

Relationship

Varian does a pretty good job of making things work and coming through with changes, albeit slowly....

Feb 2025
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VP/Other Executive

Operations

Varian's training is pretty good, especially the virtual options and training videos.

Feb 2025
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VP/Other Executive

Loyalty, Product

We have really good uptime with ARIA's equipment, so the solution is stable. We hope to have the...

Feb 2025
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VP/Other Executive

Value

For the most part, Varian avoids charging for every little thing. The only exceptions to that are...

Feb 2025
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Director

Loyalty

The product is really latency-sensitive technology, so we even tried to move it out of our state and...

Feb 2025
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Director

Value

The costs are very high, especially with Varian. They charged the most out of all vendors for...

Feb 2025
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Director

Product

The integration with Epic's system and the integrations with Varian linear accelerators are some of...

Feb 2025
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Director

Product

We are struggling with Varian’s reporting module. It isn't working so well, and the vendor needs to...

Feb 2025
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Director

Product

Most of the solution works well, and we have the environment set up so that patients can do...

Feb 2025
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Director

Relationship

There has been a lot of turnover at Varian, and it seems like we deal with different people every...

Feb 2025
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Director

Loyalty, Product

The system is more user friendly than our previous product. Our staff was excited when we switched...

Jan 2025
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Director

Relationship, Operations

I would like more consistency with the training from Varian. Varian’s hardware support has been...

Jan 2025
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Director

Operations

ARIA requires a decent amount of training from an EMR standpoint, and clinical consulting can create...

Jan 2025
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Director

Loyalty

Varian doesn't have a whole lot of competition other than Elekta, so there are really just those two...

Jan 2025
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Director

Product

We have had to kind of push Varian a little bit to stay up-to-date with some machines that we are...

Jan 2025
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Director

Relationship, Product

Varian struggles from a performance standpoint on occasion, and they struggle to troubleshoot in the...

Jan 2025
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Physicist

Relationship, Operations

Varian isn’t very proactive when it comes to training, but they help us if we call because sometimes...

Jan 2025
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Physicist

Culture, Relationship

We are on a service contract with Varian, and that is nice. I don’t have any hesitation to call...

Jan 2025
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Physicist

Product

If we do a clinical setup in ARIA, there is no way to add a reference point. We just can't do it....

Jan 2025
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Physicist

Product

When I run QA mode on the machine with ARIA, the images aren’t saved back to the database. It has...

Jan 2025
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Physicist

Relationship, Operations, Product

We had a major upgrade recently, and it just didn’t go well at all. We had meeting after meeting...

Jan 2025
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Physicist

Loyalty, Product

There is only one other competitor for ARIA, and the problem with that, and Varian in general, is...

Jan 2025
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Physicist

Relationship

I like the support we get from the vendor. I like their responsiveness. If I call in a help desk...

Jan 2025
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Physicist

Product

The product supports our organization’s integration goals if we buy the additional integration...

Jan 2025
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Physicist

Relationship, Product

Varian is supposed to monitor the servers, the interface servers, and things like that, and they...

Jan 2025
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Physicist

Product

Varian is always innovating and putting out new stuff. I would stay with Varian. I feel satisfied...

Jan 2025
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Physicist

Operations

As long as we have a service contract, Varian avoids charging for every little thing. I'm always...

Jan 2025
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VP/Other Executive

Relationship, Product

With Varian, things continue to be very good. Nothing has really changed. The vendor still provides...

Dec 2024
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VP/Other Executive

Loyalty, Product

We may not be as satisfied in the future because we anticipate that there will be a delay in...

Dec 2024
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CIO

Value

We are pretty mature and stable with ARIA, so I am not sure how much we even get nickel-and-dimed....

Dec 2024
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CIO

Relationship, Operations, Product

There really haven't been any new features that we have implemented with ARIA. We are trying to work...

Dec 2024
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CIO

Relationship

With Varian’s support, it is a little more of an effort to get issues logged and follow through. It...

Dec 2024
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CIO

Product

I don't know much about competitive or alternative vendors to Varian, but I would have no hesitancy...

Dec 2024
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Manager

Relationship, Product

ARIA works well, and our team has been pleased with it.

Nov 2024
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Manager

Product

We are quite satisfied with Varian, but we have some really minor reservations about their software....

Nov 2024
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Manager

Relationship

Varian's support model is fantastic. We have dedicated support resources who are local, and we can...

Nov 2024
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Manager

Culture, Value

If the customer has a service contract, Varian avoids charging for every little thing.

Nov 2024
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Manager

Operations, Product

ARIA is really hard to use. Part of that is because we have to be on a server. It does pretty darn...

Oct 2024
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Manager

Relationship, Operations

I would like Varian to improve their customer service and support. They want to charge for all our...

Oct 2024
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Physicist

Relationship, Product, Value

I would like to see Varian improve the speed at which they make updates or corrections to the...

Sep 2024
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Physicist

Product

ARIA is integrated well for treatment planning and managing office schedules, and it integrates well...

Sep 2024
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Manager

Operations, Product

A positive part of the system is the ease of use. It is pretty user friendly. It makes sense for our...

Aug 2024
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Manager

Culture, Value

Everything comes with a cost now. Varian could make sure that they stay in a position where we can...

Aug 2024
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Manager

Loyalty

The system's functionality doesn't meet all our needs, but maybe that is our fault. We chose not to...

Aug 2024
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Manager

Relationship

Things have been great with Varian. We have probably one of the best service engineers in the...

Aug 2024
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Manager

Relationship

Varian could improve our experience moving forward if our service engineer were closer. Whenever we...

Aug 2024
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Director

Culture, Value

With Varian, anything we want or need is definitely an upcharge. Every time we turn around, there is...

Jul 2024
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Director

Product

Varian has a pretty robust radiation oncology EMR, but they also have a medical oncology EMR, and it...

Jul 2024
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Director

Relationship, Product

Every upgrade, it feels like Varian will fix a couple of things, but then they will break a couple...

Jul 2024
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Director

Operations, Product

Pretty much everything is going well with ARIA. Our upgrade went pretty seamlessly, and the system...

Jul 2024
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Director

Relationship, Operations

We have had a lot of issues since the installation of the new accelerator hardware from Varian. The...

Jul 2024
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Director

Loyalty, Product

One of the new Varian systems we got was IDENTIFY, and we can see how it was a purchase. The vendor...

Jul 2024
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VP/Other Executive

Operations

The problem with Varian’s training is they just don't have enough resources. It is just a matter of...

May 2024
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VP/Other Executive

Product

Varian could do a better job with new technology. I would like to see them do more in the FHIR API...

May 2024
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Analyst/Coordinator

Operations, Product

When we have done any training with ARIA, it has been good. We don't use ARIA a tremendous amount....

Apr 2024
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Analyst/Coordinator

Product

I would like to be able to merge patients in ARIA. Sometimes we get duplicate patients put in on...

Apr 2024
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Director

Operations, Product

ARIA is cumbersome to use for dropping charges, and there is a lot of actual manual work that goes...

Apr 2024
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Director

Loyalty, Product

ARIA is a good system and has its advantages. We went with ARIA because all our other facilities...

Apr 2024
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Director

Relationship, Operations

The Varian executives were a part of our implementation, but I haven't seen any of them since. And...

Apr 2024
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Analyst/Coordinator

Product

The system is the best application for radiation oncology treatment planning. The documents use a...

Apr 2024
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Director

Product, Value

The good thing about ARIA is that it is very configurable. If you have a talented system admin, you...

Mar 2024
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Director

Relationship, Value

When we need support, Varian isn't very easy to work with. They are difficult when we need something...

Mar 2024
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Director

Product

Varian doesn't want to integrate their system with anything other than their own machines, so they...

Mar 2024
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Director

Relationship

We have some interface issues between Varian and Epic, and I’m not sure why we have those issues....

Feb 2024
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Director

Loyalty, Product

Varian has a reporting module, but we have had some ongoing issues with it. It is frequently down,...

Feb 2024
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Director

Relationship

We need upgrades for ARIA because some things don't work as well as we know they could. It will help...

Feb 2024
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Manager

Product

Everything I have ever heard from our end users has been very positive about ARIA. We don’t hear a...

Feb 2024
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Manager

Relationship, Product

From an IT standpoint, we sometimes struggle with ARIA because Varian is not Epic. However, no other...

Feb 2024
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Manager

Culture

Of the vendors that I have worked on contracting processes with, Varian has been one of the more...

Feb 2024
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