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ARIA – Radiation Oncology
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Director

Functionality and Upgrades

We got the newest version of ARIA, and our radiation oncology operations area is very pleased with...

Mar 2023
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Director

Service and Support

Varian seems to be a little short staffed lately.

Mar 2023
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Director

Relationship

We have dealt with multiple sets of Varian executives recently, so with their merger with Siemens...

Mar 2023
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Director

Lessons Learned

I would tell someone looking into ARIA that it is a market leader, so they can't go wrong with it.

Mar 2023
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Physicist

Other Observations & Comments

There are a lot of options and lots of sophistication in ARIA. There are a lot of different ways of...

Mar 2023
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Physicist

Other Observations & Comments

ARIA completely meets our needs with what we want to do. I don't use ARIA frequently, so it is a...

Mar 2023
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Physicist

Service and Support

Varian sends out safety notifications when something has been discovered. Some shortcomings or...

Mar 2023
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Physicist

Service and Support

Varian's people tend to have a good knowledge base, and if they can't answer a question, they tend...

Mar 2023
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Physicist

Service and Support

Varian is responsive. They have a whole team dedicated to looking into improvement requests, and I...

Mar 2023
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Physicist

Implementation and Training

Varian has audio training modules and video training modules. They have a documented training...

Mar 2023
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Director

Implementation and Training

A lot of vendors do this, but when organizations go live with ARIA, training is like an...

Mar 2023
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Physician

Lessons Learned

Varian offers a sorry product. I wouldn't willingly buy it again. Varian does well with linear...

Jan 2023
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Physician

Functionality and Upgrades

The problem with ARIA is that there are few people who actually use the clinical aspects of the...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The product has fewer customizations available than another product and has latency and...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The vendor does a very nice job with radiation planning. Our doctors love the radiation platform. We...

Jan 2023
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VP/Other Executive

Interfacing and Integration

The vendor’s platform doesn’t have good interconnectivity. The product and our EMR do not like to...

Jan 2023
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VP/Other Executive

Relationship

Varian likes to point fingers. They rarely take responsibility until we blatantly show them that an...

Jan 2023
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VP/Other Executive

Service and Support

Varian has inferior support people. We very rarely get to somebody who can actually make changes or...

Jan 2023
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Analyst/Coordinator

Implementation and Training

Varian provides training through web sessions, documentation, and a clinical support line. Varian...

Dec 2022
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Analyst/Coordinator

Service and Support

If we have an issue and we call Varian, they will dig into the problem and be at our side for...

Dec 2022
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Manager

Functionality and Upgrades

The product's help menu could be a little better.

Dec 2022
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Manager

Functionality and Upgrades

There are some good things and bad things with the product, but I am really satisfied with it. The...

Dec 2022
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Manager

Service and Support

I am really pleased with Varian’s support. If I have a question, they are just a telephone call or...

Dec 2022
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Analyst/Coordinator

Relationship

Varian does not do the best job of laying out their future development plan. We found out Varian has...

Dec 2022
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Manager

Service and Support

We had some hiccups during our last upgrade because we changed project managers. The vendor swapped...

Oct 2022
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Manager

Service and Support

The platform is reasonably stable, and the support team is super responsive. The field techs have...

Oct 2022
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Manager

Service and Support

The vendor has monitoring tools that are monitoring the systems. The tools are monitoring our...

Oct 2022
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Manager

Functionality and Upgrades

Varian's system is laid out very nicely. The system has quick links that get us places very quickly....

Oct 2022
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Manager

Implementation and Training

Varian left out a little bit with their training. But the ease of use of the application is a whole...

Oct 2022
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Manager

ROI / Cost

Varian's system is very expensive. It is even more expensive than another system we have. Adding...

Oct 2022
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Manager

Functionality and Upgrades

We can put in requests for functionality, but at the end of the day, if no one else has requested...

Oct 2022
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Analyst/Coordinator

Service and Support

The support people have jumped on anything that I have sent them. I haven’t necessarily had problems...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Whenever we have called the vendor, they have definitely given us any education that we have asked...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We haven’t had any issues with any upgrades we have done. The product does what the vendor told us...

Sep 2022
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VP/Other Executive

Service and Support

I can’t think of anything in ARIA that could be improved. The vendor has good service, and we are...

Aug 2022
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VP/Other Executive

ROI / Cost

When we bought the system, it was missing one of its components. Later, when we were trying to do...

Aug 2022
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ROI / Cost

It seems like every license from Varian and every option within that license has a fee to it....

Aug 2022
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Implementation and Training

Varian offers a lot of different classes on a time schedule that works for any of our staff.

Aug 2022
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Relationship

Varian watches the system remotely, so they are able to catch things before they become a problem.

Aug 2022
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Functionality and Upgrades

I would tell other providers that ARIA is easy to use. It is efficient, has the things that we need...

Aug 2022
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Functionality and Upgrades

ARIA’s flow makes sense. The tabs across the top let us know where we are going to be and how to get...

Aug 2022
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Physicist

Interfacing and Integration

Varian is slow to incorporate new functionality in the product. The biggest challenge we have is...

Aug 2022
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Physicist

Functionality and Upgrades

The product is reliable and meets all of our department's needs. We rarely have problems. The...

Aug 2022
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Director

Functionality and Upgrades

I would like to see improvements in the product's usability. Getting certain things done requires a...

Jul 2022
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Physicist

Sales and Contracting

Whether the vendor charges for every little thing depends on whether the customer gets an...

Jul 2022
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Physicist

Functionality and Upgrades

There are some particular things that are not recorded in the database the way that they should be....

Jul 2022
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Physicist

ROI / Cost

Doing our work without ARIA would be a major problem, so I guess it is worth the money. We have not...

Jul 2022
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Director

Interfacing and Integration

We have had some struggles with Aria interfacing with our corporate EMR. We have set up our own...

Jul 2022
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Director

Functionality and Upgrades

There are very few vendors in the radiation oncology space. The system does a great job, and I have...

Jul 2022
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Director

ROI / Cost

We don’t have a service agreement with Varian because we have a pretty savvy IT team. We have only...

Jul 2022
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Director

Other Observations & Comments

Varian definitely nickel-and-dimes us. There are charges for everything. However, we are pretty...

Jul 2022
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VP/Other Executive

Other Observations & Comments

Varian will charge for every little thing if we don’t have a service agreement, but we do have a...

Jul 2022
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VP/Other Executive

Interfacing and Integration

Varian hasn’t put resources back into their system, so the design is very poor for when we are...

Jul 2022
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VP/Other Executive

Relationship

I definitely have the ability to get in touch with Varian’s North American executives.

Jul 2022
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Director

Interfacing and Integration

We really love how ARIA integrates with some of our other products. When we upgraded our linear...

Jun 2022
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Director

Functionality and Upgrades

We love the way that ARIA looks. It looks better than our old product, and our workflow has improved...

Jun 2022
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Director

Win/Loss - Why they were selected (by current clients)

Having grown tired of our old radiation oncology product, we began looking for another product that...

Jun 2022
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Director

ROI / Cost

Varian charges too frequently. They need to become more competitive in their pricing going forward....

Jun 2022
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Manager

Interfacing and Integration

An area of improvement I would like to see is more ease of communication between different systems...

May 2022
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Manager

Lessons Learned

I would tell a peer that the ARIA radiation oncology platform is geared toward radiation oncology,...

May 2022
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Director

Functionality and Upgrades

Varian's solution won a Best in KLAS Award for supporting diverse, geographically dispersed...

Apr 2022
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