ARIA – Radiation Oncology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
ARIA is not really a modern EHR. It is just not sophisticated enough. I don't think Varian should...
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Operations
Varian doesn’t really do much ongoing training. They do not quite have modern integration options...
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Relationship
Varian is a smaller vendor and can move a little bit faster to solve problems.
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Relationship, Value
We do get expected and measurable outcomes from ARIA, but they depend on other things. We sometimes...
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Relationship
We have a good relationship with Varian. The support that we need may not always be there, but ARIA...
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Loyalty, Relationship
Varian has invested in their cloud platform. We are very interested in that and excited about it.
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Operations
We haven't needed much additional training for the system, and the vendor's standard training is...
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Value
It should be noted that Varian charges significantly more than other vendors for similar work....
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Value
If it were my choice, and it is not, I wouldn’t buy the product again; unfortunately, it is a little...
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Product
Varian could improve how the solution handles the prescription process. Right now, it is really...
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Loyalty, Relationship, Product
Varian has a whole suite and solution for radiation oncology, and I would say they are the leader in...
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Relationship, Product
Varian falls behind on keeping up with the latest versions of software that they use and just...
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Relationship, Product
When I need to pull images off the server, there are a couple of ways of doing it. The ARIA solution...
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Loyalty
At one point, we had a lot of CBCTs, and they were clogging up ARIA. Varian was supposed to come up...
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Product
ARIA is pretty easy to use. It drives outcomes pretty well. I have said a lot of negative things...
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Loyalty, Relationship, Operations
I don't think we really have had any training, but Varian's support team is pretty good on the phone...
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Relationship, Product
A while ago, we had a lot of server issues with things slowing down and images kind of clogging up...
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Product
The integrations for the solution are really good, and the solution is working great with our other...
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Relationship, Operations, Product
The system isn't intuitive or user friendly. If someone doesn't know where to click, then they...
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Value
When someone is on a support agreement with Varian, they avoid charging that person for every little...
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Relationship
If I need to, I can escalate our issues. Prior to Varian being acquired by Siemens Healthineers, I...
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Product
This solution is easy to use, and we like the interoperability. When I started my career, we had a...
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Value
Varian definitely delivers new technology, but we have to pay extra for it. It is not immediately...
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Relationship
I feel more positive than negative about the upgrade we are going to do with ARIA – Radiation...
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Product
The ARIA – Radiation Oncology interface is so simple and intuitive that when I added one of our...
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Culture, Relationship
We keep track of downtime, but it has been quite a number of years since we have had any concerns in...
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Loyalty, Product, Value
Integration is just another thing that is going to cost us. Right now, we just have a few things...
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Culture, Value
The charges for additional licenses for different sections of ARIA – Radiation Oncology aren’t to my...
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Product, Value
I think everything is too pricey, and that includes ARIA – Radiation Oncology. Varian needs to be...
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Relationship
I like ARIA – Radiation Oncology. We have a good relationship with Varian, and we don't have any...
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Loyalty, Relationship
Maybe I am not as up-to-date on Varian's product road map as I could be, but I wish I had a better...
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Relationship
In my ideal world, proactive would mean that Varian had monitoring tools that would allow them to...
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Product
I have heard zero complaints about ARIA. It is doing what our providers want, and they are...
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Relationship, Operations
We have had Varian out here a lot. We have had several opportunities to sit with them and go over...
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Product
For as complicated as both ARIA and the system we use for medical oncology are, I think they are...
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Culture
Some of the products and equipment that Varian sold us haven't funcitoned properly from the get-go....
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Relationship
We have our own EMR coordinator position here, so we can get support pretty quickly. The role is...
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Product
From a quality perspective, where the system does well is the fact we can get all kinds of...
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Loyalty
We recently had an oncology practice visit us, and they were looking to switch to the product. We...
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Loyalty
The product is a little complicated. At least it has a lot more to it, but we have been really happy...
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Product
I don't use the solution a lot. It is hooked up to our machines for treatment. It took me a bit, but...
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Operations, Product
I don't know that Varian actually has anything new. We haven't had any recent upgrades for the...
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Relationship, Product
Varian is pretty good with integration and interoperability, but the biggest problem is full EHR...
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Culture, Relationship
I rate Varian’s support pretty high, but the caveat is that my high rating is due to how we...
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Product
ARIA – Radiation Oncology is still the best product for radiation oncology, and since so much of...
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Value
Now that Siemens Healthineers has bought Varian, it seems like they are more interested in charging...
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Culture, Relationship
To me, the writing is on the wall. Siemens Healthineers took over Varian, and they are implementing...
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Product
ARIA has pretty good uptime. The downtime that we have had has mainly been because of our...
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Culture, Relationship
Varian doesn't keep all of their promises. Those things are always our pie-in-the-sky wishes. The...
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Relationship
The vendor's support is good, and we really don't have to call often since ARIA is stable and has...
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Product
The radiation oncology side of ARIA is good, and we have what we need to take care of our patients...
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Loyalty, Product
ARIA is strong with radiology oncology, but there aren't as many features on the medical oncology...
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Product
I would like to see ARIA work better and have tighter integration with other medical oncology...
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Product
There are always upgrades, updates, and new features, so we always have something we need that we...
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Operations
In terms of improvements, Varian could make upgrades a bit less painful. When we upgrade things, we...
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Operations, Product
This solution is pretty complicated. I don’t know how to make it easy for end users, but Varian does...
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Relationship
Varian does a pretty good job of making things work and coming through with changes, albeit slowly....
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Operations
Varian's training is pretty good, especially the virtual options and training videos.
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Loyalty, Product
We have really good uptime with ARIA's equipment, so the solution is stable. We hope to have the...
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Value
For the most part, Varian avoids charging for every little thing. The only exceptions to that are...
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Loyalty
The product is really latency-sensitive technology, so we even tried to move it out of our state and...
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Value
The costs are very high, especially with Varian. They charged the most out of all vendors for...
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Product
The integration with Epic's system and the integrations with Varian linear accelerators are some of...
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Product
We are struggling with Varian’s reporting module. It isn't working so well, and the vendor needs to...
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Product
Most of the solution works well, and we have the environment set up so that patients can do...
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Relationship
There has been a lot of turnover at Varian, and it seems like we deal with different people every...
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Loyalty, Product
The system is more user friendly than our previous product. Our staff was excited when we switched...
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Relationship, Operations
I would like more consistency with the training from Varian. Varian’s hardware support has been...
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Operations
ARIA requires a decent amount of training from an EMR standpoint, and clinical consulting can create...
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Loyalty
Varian doesn't have a whole lot of competition other than Elekta, so there are really just those two...
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Product
We have had to kind of push Varian a little bit to stay up-to-date with some machines that we are...
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Relationship, Product
Varian struggles from a performance standpoint on occasion, and they struggle to troubleshoot in the...
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Relationship, Operations
Varian isn’t very proactive when it comes to training, but they help us if we call because sometimes...
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Culture, Relationship
We are on a service contract with Varian, and that is nice. I don’t have any hesitation to call...
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Product
If we do a clinical setup in ARIA, there is no way to add a reference point. We just can't do it....
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Product
When I run QA mode on the machine with ARIA, the images aren’t saved back to the database. It has...
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Relationship, Operations, Product
We had a major upgrade recently, and it just didn’t go well at all. We had meeting after meeting...
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Loyalty, Product
There is only one other competitor for ARIA, and the problem with that, and Varian in general, is...
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Relationship
I like the support we get from the vendor. I like their responsiveness. If I call in a help desk...
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Product
The product supports our organization’s integration goals if we buy the additional integration...
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Relationship, Product
Varian is supposed to monitor the servers, the interface servers, and things like that, and they...
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Product
Varian is always innovating and putting out new stuff. I would stay with Varian. I feel satisfied...
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Operations
As long as we have a service contract, Varian avoids charging for every little thing. I'm always...
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Relationship, Product
With Varian, things continue to be very good. Nothing has really changed. The vendor still provides...
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Loyalty, Product
We may not be as satisfied in the future because we anticipate that there will be a delay in...
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