ARIA – Radiation Oncology
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Service and Support
We had some hiccups during our last upgrade because we changed project managers. The vendor swapped...
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Service and Support
The platform is reasonably stable, and the support team is super responsive. The field techs have...
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Service and Support
The vendor has monitoring tools that are monitoring the systems. The tools are monitoring our...
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Functionality and Upgrades
Varian's system is laid out very nicely. The system has quick links that get us places very quickly....
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Implementation and Training
Varian left out a little bit with their training. But the ease of use of the application is a whole...
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ROI / Cost (care and feeding)
Varian's system is very expensive. It is even more expensive than another system we have. Adding...
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Functionality and Upgrades
We can put in requests for functionality, but at the end of the day, if no one else has requested...
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Service and Support
The support people have jumped on anything that I have sent them. I haven’t necessarily had problems...
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Implementation and Training
Whenever we have called the vendor, they have definitely given us any education that we have asked...
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Functionality and Upgrades
We haven’t had any issues with any upgrades we have done. The product does what the vendor told us...
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Service and Support
I can’t think of anything in ARIA that could be improved. The vendor has good service, and we are...
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ROI / Cost (care and feeding)
When we bought the system, it was missing one of its components. Later, when we were trying to do...
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ROI / Cost (care and feeding)
It seems like every license from Varian and every option within that license has a fee to it....
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Implementation and Training
Varian offers a lot of different classes on a time schedule that works for any of our staff.
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Relationship
Varian watches the system remotely, so they are able to catch things before they become a problem.
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Functionality and Upgrades
I would tell other providers that ARIA is easy to use. It is efficient, has the things that we need...
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Functionality and Upgrades
ARIA’s flow makes sense. The tabs across the top let us know where we are going to be and how to get...
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Interfacing and Integration
Varian is slow to incorporate new functionality in the product. The biggest challenge we have is...
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Functionality and Upgrades
The product is reliable and meets all of our department's needs. We rarely have problems. The...
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Functionality and Upgrades
I would like to see improvements in the product's usability. Getting certain things done requires a...
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Sales and Contracting
Whether the vendor charges for every little thing depends on whether the customer gets an...
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Functionality and Upgrades
There are some particular things that are not recorded in the database the way that they should be....
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ROI / Cost (care and feeding)
Doing our work without ARIA would be a major problem, so I guess it is worth the money. We have not...
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Interfacing and Integration
We have had some struggles with Aria interfacing with our corporate EMR. We have set up our own...
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Functionality and Upgrades
There are very few vendors in the radiation oncology space. The system does a great job, and I have...
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ROI / Cost (care and feeding)
We don’t have a service agreement with Varian because we have a pretty savvy IT team. We have only...
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Other Observations & Comments
Varian definitely nickel-and-dimes us. There are charges for everything. However, we are pretty...
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Other Observations & Comments
Varian will charge for every little thing if we don’t have a service agreement, but we do have a...
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Interfacing and Integration
Varian hasn’t put resources back into their system, so the design is very poor for when we are...
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Relationship
I definitely have the ability to get in touch with Varian’s North American executives.
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Interfacing and Integration
We really love how ARIA integrates with some of our other products. When we upgraded our linear...
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Functionality and Upgrades
We love the way that ARIA looks. It looks better than our old product, and our workflow has improved...
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Win/Loss - Why they were selected (by current clients)
Having grown tired of our old radiation oncology product, we began looking for another product that...
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ROI / Cost (care and feeding)
Varian charges too frequently. They need to become more competitive in their pricing going forward....
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Interfacing and Integration
An area of improvement I would like to see is more ease of communication between different systems...
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Lessons Learned
I would tell a peer that the ARIA radiation oncology platform is geared toward radiation oncology,...
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Functionality and Upgrades
Varian's solution won a Best in KLAS Award for supporting diverse, geographically dispersed...
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ROI / Cost (care and feeding)
ARIA is expensive. We have to pay for everything. When we need new features, Varian always tells us...
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Interfacing and Integration
Because the vendor we were with is a competitor, Varian did all they could to make that vendor's...
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Functionality and Upgrades
In general, ARIA has all the features that we like. No system is perfect. Systems always have...
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Implementation and Training
Varian always overtrains people. Varian allocates many hours to training, and the training is...
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Functionality and Upgrades
We would like to see Varian deliver on prescription templates. The prescriptions are not directly...
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Service and Support
I am trying to think of things that are negative instead of just giving Varian kudos, but there are...
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Relationship
Varian is one of the best vendors that I have ever worked with. Their folks on the frontlines and...
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ROI / Cost (care and feeding)
Varian doesn't nickel-and-dime us. But they are not going to give anything away for free either.
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Other Observations & Comments
Varian does charge for little things. We didn't purchase certain things as extras because they were...
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Implementation and Training
In the past, the process of installing something with Varian was smooth. There were no hiccups or...
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Implementation and Training
I wish we could have a bit more training from Varian and that they would come out and stay longer....
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Interfacing and Integration
The product connects to our EHR, and it does so well.
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Functionality and Upgrades
On the home page of the product, we can set up tabs with all the different areas of ARIA that we can...
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Functionality and Upgrades
It would be great if the product made a patient note pop up when we are finished treating the...
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Other Observations & Comments
The vendor has a vision for the equipment. However, the software could probably be a little better.
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Service and Support
Sometimes the vendor will send out a letter, but the service engineers are not proactive on things....
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Service and Support
I wish we had more direct access to some of Varian’s executives. It takes a while to get through to...
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Future Outlook
Our satisfaction with the product could go up since we are going to upgrade to a new software...
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Functionality and Upgrades
Varian’s radiation oncology product is stronger than their medical oncology product. The radiation...
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Relationship
I would characterize our relationship with the vendor as historically very difficult. More recently,...
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Functionality and Upgrades
The most recent upgrade has some minor issues. For example, the Chart QA function doesn't...
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Functionality and Upgrades
ARIA works well, especially for those organizations who are operating in an all-Varian environment...
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Functionality and Upgrades
I would like to see an easier way to have quick summary reports that show dates of patient...
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Functionality and Upgrades
The bulk of the product is working well. The processes of tracking and delivering doses and plans...
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ROI / Cost (care and feeding)
Varian is pretty good about charging us for the things that they sell us.
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Functionality and Upgrades
The solution's biggest strengths are its imaging components, recording and verification systems, and...
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Functionality and Upgrades
There are a couple of areas in the system that need attention. A great example of that is the way...
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Technology
Varian is constantly releasing new things that we can purchase. Their service is proactive, but that...
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Interfacing and Integration
We like the way that the product integrates with our other systems. The product's biggest selling...
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Technology
We would like to see the product's speed and agility improve. There are other vendors in the market...
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Functionality and Upgrades
The product's integration abilities could improve. Varian has a mobile product for physicians, but...
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ROI / Cost (care and feeding)
I would absolutely buy the system again. It is tied into the machines, and since we have Varian...
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Service and Support
I don't interact with the support people very much. Based on what others have said, the support...
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Implementation and Training
Varian doesn’t have ongoing forums like some of our other vendors do. I wasn't here for training,...
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Functionality and Upgrades
The system is much better than it has been in the past. When the product was early, there were some...
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Relationship
We have a very good relationship with the vendor. They are responsive and take care of our needs...
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Functionality and Upgrades
The system's biggest strength is its stability. With how rigid the system is, it makes us follow a...
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Lessons Learned
The system is slow. We have some latency issues with it, but those have to do with the size of the...
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Functionality and Upgrades
We like the reporting tools that the solution has and the ease of being able to go in and create...
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Functionality and Upgrades
We have a few vendors that make up our overall oncology IT offering, but on the radiation therapy...
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Interfacing and Integration
ARIA is specifically designed for radiation oncology. The system has a mini EMR built into it. The...
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Interfacing and Integration
We have had ARIA integrated with our EMR, so all of the documentation winds up going into our EMR...
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Other Observations & Comments
The vendor's hardware implementation team was really good. Their software team is still trying to...
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