ARIA – Radiation Oncology Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

Everything I have ever heard from our end users has been very positive about ARIA. We don’t hear a...

Feb 2024
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Manager

Relationship, Product

From an IT standpoint, we sometimes struggle with ARIA because Varian is not Epic. However, no other...

Feb 2024
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Manager

Culture

Of the vendors that I have worked on contracting processes with, Varian has been one of the more...

Feb 2024
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Manager

Relationship, Product

We have hit a few bumps in the road with the system, but overall, I think that our providers have...

Feb 2024
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Manager

Product

One of the system's strengths is linking planning and treatment systems. We have another system for...

Feb 2024
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Manager

Relationship

We have been able to regularly touch base with Varian's support team to review requests and...

Feb 2024
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Manager

Loyalty, Product

It would be nice if ARIA talked more with our main EHR so that the two systems could be more...

Feb 2024
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Manager

Product

Our end users have to click too many times to view some things in the system, but I think some of...

Feb 2024
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Manager

Relationship

Varian could use more support resources. It can sometimes be hard for us to get ahold of the right...

Feb 2024
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Director

Product

We are happy with the system. Our people have been very pleased with it, and the system's software...

Jan 2024
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Director

Relationship

The level of service that we have received from the vendor's technical support has dropped slightly...

Jan 2024
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Director

Operations

Varian does a good job with the implementation. They project manage it, and it is included in the...

Dec 2023
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Director

Operations

Varian is somewhat rigid on their availability dates. That is the only reason I am not giving their...

Dec 2023
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Director

Value

Varian charges a heck of a lot, but they don't nickel-and-dime. They just charge us a lot. They are...

Dec 2023
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Director

Operations, Value

Varian’s official training is very expensive, and it is not very well tailored from an IT...

Dec 2023
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Director

Operations, Product

Varian's system is pretty much the gold standard in the industry. It is the product that the...

Dec 2023
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Director

Relationship

I don't even know who our Varian executives are. I don't know whether we are big enough to be on...

Dec 2023
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Manager

Culture, Product

The last encounter we had with Varian for integration was when we were trying to integrate a certain...

Oct 2023
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Manager

Product

I haven't heard of anything the system can't do. It does everything that we want it to. The vendor's...

Oct 2023
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Manager

Relationship

Varian's support is pretty good. The vendor is much more proactive than some other vendors we work...

Oct 2023
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Nurse

Loyalty, Product, Value

The system is simple, and the functionality is good for meeting our needs for the treatment portion....

Jul 2023
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Director

Product, Value

The product works as expected. It adds efficiency for our cancer center providers.

Jul 2023
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Manager

Culture, Value

The product is very expensive; we have different licenses for each tab that we open. There is a lot...

Jul 2023
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Manager

Relationship, Operations

Especially in this remote world that we live in, it has been helpful that every time we have...

Jul 2023
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Director

Operations, Product

I don't need to have programming knowledge to build or set up anything in ARIA. I can do everything...

Jul 2023
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Director

Relationship, Value

Varian’s support is the biggest part of their overcharges by far. When we first got into ARIA, we...

Jul 2023
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Director

Product

We have had some great successes with ARIA, and Varian has worked with us every step of the way. The...

Jul 2023
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Physicist

Relationship

Varian has an email list and a website with all of their notifications. Their service also calls us...

Jun 2023
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Physicist

Value

The biggest benefits of working with the vendor are their treatment machines, record-and-verify...

Jun 2023
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Analyst/Coordinator

Product

There are things in the system that our end users struggle with. Certain documents and tasks don’t...

Jun 2023
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Analyst/Coordinator

Product

The way the product functions makes it easy to schedule multiple appointments at once. However, we...

Jun 2023
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Director

Loyalty, Product

In terms of integration with the EMR, the only thing we disliked was getting the provider's...

Jun 2023
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Director

Value

Varian seems to charge for everything. I don't know whether we ever get our money's worth out of any...

Jun 2023
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VP/Other Executive

Operations, Product

When we first started, we had a learning curve with some of the functions. We also had an issue with...

Jun 2023
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Director

Value

Varian doesn’t charge for every little thing. If we want more users, we buy licenses for them.

May 2023
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Director

Value

Varian has new technology if we want to buy it.

May 2023
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Director

Relationship, Product

Varian keeps up with technology and keeps making updates. Our staff likes ARIA and does not complain...

May 2023
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Director

Value

I am not feeling warm and fuzzy about some upgrades in ARIA because of the cost of those upgrades.

May 2023
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Director

Product

I like the integration that ARIA has with the treatment machines. If we want to run the machines, we...

May 2023
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Physicist

Product

I wish we could make interfacing with ARIA a less cumbersome process. I wish Varian would put...

Mar 2023
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Physicist

Relationship, Product

I wish it were a little easier to manage our backups. We would like to have a little more hands-on...

Mar 2023
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Director

Product

Between ARIA and our other solution, we have all the information we need. It is a challenge when...

Mar 2023
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Director

Relationship

Varian keeps their promises most of the time.

Mar 2023
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Director

Operations

During the implementation, we had multiple trainers at different times, and things weren't...

Mar 2023
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Director

Operations, Value

The ongoing training from Varian costs an additional fee. Unless an organization is willing to pay...

Mar 2023
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Director

Product

I would like to see Varian have one platform for treatment instead of multiple systems that have to...

Mar 2023
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Director

Product

We have moved some of our sites to ARIA, and everybody is very happy with the move. The system works...

Mar 2023
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Physicist

Product

There should be a better way to export dynamic documents. Contacts within ARIA for referring...

Mar 2023
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Physicist

Product

ARIA is a pretty good system, but there are a lot of strange things that happen. ARIA is tied to the...

Mar 2023
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Director

Relationship

Our experience with Varian has been good. They are responsive. We utilize the vendor’s people a lot...

Mar 2023
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Physicist

Relationship

The people I deal with at Varian do not seem very empowered. They pass the buck a lot, and I don't...

Mar 2023
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Director

Product

We got the newest version of ARIA, and our radiation oncology operations area is very pleased with...

Mar 2023
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Director

Relationship

Varian seems to be a little short staffed lately.

Mar 2023
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Director

Relationship

We have dealt with multiple sets of Varian executives recently, so with their merger with Siemens...

Mar 2023
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Director

Product

I would tell someone looking into ARIA that it is a market leader, so they can't go wrong with it.

Mar 2023
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Physicist

Operations

There are a lot of options and lots of sophistication in ARIA. There are a lot of different ways of...

Mar 2023
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Physicist

Product

ARIA completely meets our needs with what we want to do. I don't use ARIA frequently, so it is a...

Mar 2023
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Physicist

Relationship, Product

Varian sends out safety notifications when something has been discovered. Some shortcomings or...

Mar 2023
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Physicist

Relationship

Varian's people tend to have a good knowledge base, and if they can't answer a question, they tend...

Mar 2023
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Physicist

Relationship

Varian is responsive. They have a whole team dedicated to looking into improvement requests, and I...

Mar 2023
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Physicist

Operations

Varian has audio training modules and video training modules. They have a documented training...

Mar 2023
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Director

Operations

A lot of vendors do this, but when organizations go live with ARIA, training is like an...

Mar 2023
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