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Verisma Release of Information Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Tools and Methodology
We get some complaints now and then about Verisma's customer service when people are put on hold or......
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Director
People and Knowledge
We are happy with the staffing and the training that Verisma provides. There is consistency in the......
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Director
Relationship
If I needed to reach out to Verisma's executives for any reason, I know that I could get a response.......
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Director
ROI and Cost
We don't pay Verisma anything, so we get our money's worth. Verisma takes all of the money that they......
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Director
Project Results
Verisma's service has gone up and down recently. They have been really focused on providing a good......
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Director
Tools and Methodology
Verisma is completely automated. They don't use any paper. They are very up-to-date with...
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Director
People and Knowledge
The people in middle management and above do great work. However, the front-line folks are sometimes......
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Director
Tools and Methodology
I wouldn’t say that Verisma consistently exceeds my expectations, but they meet them. Their...
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Director
Tools and Methodology
I have dealt with other vendors, and what sets Verisma apart is their software and the level of...
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Director
Relationship
I know some of the leadership at Verisma; it is a small business. They openly pick our brains, and......
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Director
Other Observations
One of Verisma’s challenges is that they are growing too fast. They are in high demand. People are......
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Director
Other Observations
Verisma does a lot of education about what their product can assist with, and that is what has...
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Director
Tools and Methodology
COVID-19 gave Verisma an opportunity because a great part of Verisma’s workforce is not even...
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Director
Win/Loss - Why they were selected (by current clients)
We use a shared model. That allows us to always get the final say, and Verisma does their own...
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Director
Tools and Methodology
Verisma was fantastic during the COVID-19 pandemic. We used their electronic requested information......
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Director
People and Knowledge
Verisma's turnaround time is good. If we need anything to get done, we just email our...
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Manager
Tools and Methodology
At the beginning with Verisma, it was a little rough climbing the mountain, but when we look back,......
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Manager
Tools and Methodology
Verisma had a summit that was very educational. It was very comfortable. We walked away feeling like......
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Manager
Relationship
Verisma is very good at completing our turnaround time requests. I think we will continue to use...
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Manager
People and Knowledge
The management team is really helpful. Every time we have issues, the team assists us right away....
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Manager
Other Observations
Sometimes when a staff member goes on vacation, I want Verisma to proactively tell me what the...
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Manager
Relationship
Things are going very well with Verisma. They have stepped up to the plate so much during the...
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Manager
Other Observations
There is always human error, and I do have to account for some breaches due to human error. So there......
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Manager
Tools and Methodology
Verisma is showing us what advancements in technology they have for the future. They are an...
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Manager
Tools and Methodology
If we ask Verisma for something, we get it. I couldn’t believe what we were able to do during the...
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Manager
People and Knowledge
All of Verisma’s staff members are very pleasant and professional. I have never really had any...
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Manager
Other Observations
It takes Verisma time to execute on things; not everything is done on the spot. But there is not...
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Manager
Relationship
We can reach as high as Verisma’s president. He wouldn’t even think twice if we contacted him.
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Manager
Relationship
Verisma works hard, and they do what they have to do. When it comes to money, there is never a...
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Manager
Relationship
I have always recommended Verisma. They meet their contract within their service level agreement. If......
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Director
ROI and Cost
I think Verisma's service is pretty expensive. I am not aware of anyone that offers a better price,......
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Director
Tools and Methodology
We are happy with Verisma’s service. They have a decent turnaround time. They prioritize...
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Director
Project Results
Verisma is really good at getting stat requests out the door quickly for patient care and continuity......
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Director
Relationship
Sometimes document requests for release aren’t fulfilled or documented in the system, so we don’t...
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Director
Relationship
Verisma responded to COVID-19 by developing a program to assist all their customers, and that was...
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Director
People and Knowledge
Verisma is receptive to any questions that we have. They work with us, and they are constantly...
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Director
Relationship
We are happy with Verisma. The most important reason that we are happy is that we can talk to the...
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Director
Tools and Methodology
We needed something, and because of COVID-19, we couldn't get that thing, but we are working on that......
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Manager
Tools and Methodology
Nothing much has changed with Verisma as a result of COVID-19. Verisma has always had some people...
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Manager
Project Results
Verisma's processing time is between 2 and 10 days depending on whether something is wrong with the......
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Manager
Tools and Methodology
Sometimes Verisma's wait time is a little long when we call. That is really our only issue.
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VP/Other Executive
Relationship
The vendor has been an awesome partner. They have consistently exceeded our expectations. I rate the......
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VP/Other Executive
People and Knowledge
The vendor provides great support. They are very involved and always there to assist and help....
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VP/Other Executive
Tools and Methodology
The vendor could improve their evaluations and transition plan. I wish we would have asked more...
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Manager
Project Results
We have a lot invested in Verisma. They do a good job for us, but I wouldn’t say they have exceeded......
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Manager
Relationship
Verisma doesn't ask for more money or break promises they made; they stick to the contract. They...
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Director
Tools and Methodology
I can give Verisma the highest score for accuracy with the release of information. They are doing a......
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Director
Tools and Methodology
Verisma has supported us through the COVID-19 crisis very well. We had problems with the telephone......
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Director
People and Knowledge
We will be renewing our contract with Verisma. I have worked with other vendors, and most release of......
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Director
Relationship
There are different levels of strategic ability. There isn't a lot of strategy with the staff...
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Director
Relationship
I hired Verisma based on the fact that they would work with me on the technology and enable certain......
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Director
Relationship
With patients' requests for their records, it takes between 12 hours and 24 hours for them to...
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Director
ROI and Cost
We have so many billable requests that it doesn't cost us anything to use Verisma's services. We...
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Director
Other Observations
The quality of the staff is close to the top. The staff members do a good job, but in order for the......
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Director
Tools and Methodology
Verisma's system is easy to use. Their flexibility and customer service are good. Rarely could we...
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Director
ROI and Cost
I would absolutely buy the vendor's services again. I don't want to lose Verisma. I recommend them......
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Director
Relationship
I have dealt with a lot of release-of-information companies, and I feel very strongly about Verisma.......
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Director
People and Knowledge
Our project manager is always available and responsive. Even when I can't get to that person because......
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Director
Relationship
Sometimes things get caught up in the system, but that isn't because the vendor isn't working on...
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Director
Other Observations
Verisma came in and set high bars and expectations that we thought were really unrealistic. Overall,......
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Director
Tools and Methodology
Verisma is a smaller organization than others we have worked with. Verisma didn’t have the bandwidth......
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Director
Project Results
A component of our work with Verisma has been to stand up new business platforms. We have been...
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Manager
ROI and Cost
Verisma doesn’t nickel-and-dime us, but that is mostly due to our contract. The only thing they do......
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Manager
People and Knowledge
The people at Verisma are very nice, cordial, and polite. They came with the enthusiasm to become...
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Manager
People and Knowledge
We have worked with Verisma on several projects, and we have been able to do the projects in a good......
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Manager
Future Outlook
We have come a long way with Verisma. There was a pretty big learning curve, but Verisma's people...
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Manager
Lessons Learned
I have recommended Verisma and would recommend them again. I would want others to know that when we......
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Manager
Other Observations
We are past our honeymoon phase with Verisma, but I don’t think we are going to look anywhere else......
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Manager
People and Knowledge
The vendor has very good people who we work with, and I treat them as if they were my employees....
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Manager
ROI and Cost
The vendor avoids charging us for every little thing. The vendor is strong, and I have no problem...
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Manager
Project Results
The vendor is meeting the deadlines. I monitor the requests and am on top of the cases, and the...
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Manager
Relationship
The vendor has been very good at exceeding our expectations. The Verisma executives have been highly......
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Director
ROI and Cost
Verisma doesn't nickel-and-dime. I don't know whether we would go with Verisma if we started over...
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Director
Relationship
Verisma's executives are good at listening to their clients and trying to partner with them. The...
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Director
People and Knowledge
My lower scores are around workflow and process improvement. Some of the direct management and...
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Director
Tools and Methodology
Some of the gaps in the workflow are related to the ability to come out of the backlog. A lot of...
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