Verisma Release of Information Comments

 
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Release of Information (ROI) 2018: Who Delivers Most Consistently Across Customers?
Release of Information (ROI) 2018:
Who Delivers Most Consistently Across Customers?
September 2018
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Director

Other Observations

Verisma came in and set high bars and expectations that we thought were really unrealistic. Overall,...

Feb 2020
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Director

Tools and Methodology

Verisma is a smaller organization than others we have worked with. Verisma didn’t have the bandwidth...

Feb 2020
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Director

Project Results

A component of our work with Verisma has been to stand up new business platforms. We have been...

Feb 2020
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Manager

ROI and Cost

Verisma doesn’t nickel-and-dime us, but that is mostly due to our contract. The only thing they do...

Feb 2020
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Manager

People and Knowledge

The people at Verisma are very nice, cordial, and polite. They came with the enthusiasm to become...

Feb 2020
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Manager

People and Knowledge

We have worked with Verisma on several projects, and we have been able to do the projects in a good...

Feb 2020
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Manager

Future Outlook

We have come a long way with Verisma. There was a pretty big learning curve, but Verisma's people...

Feb 2020
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Manager

Lessons Learned

I have recommended Verisma and would recommend them again. I would want others to know that when we...

Feb 2020
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Manager

Other Observations

We are past our honeymoon phase with Verisma, but I don’t think we are going to look anywhere else...

Feb 2020
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Manager

People and Knowledge

The vendor has very good people who we work with, and I treat them as if they were my employees....

Feb 2020
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Manager

ROI and Cost

The vendor avoids charging us for every little thing. The vendor is strong, and I have no problem...

Feb 2020
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Manager

Project Results

The vendor is meeting the deadlines. I monitor the requests and am on top of the cases, and the...

Feb 2020
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Manager

Relationship

The vendor has been very good at exceeding our expectations. The Verisma executives have been highly...

Feb 2020
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Director

ROI and Cost

Verisma doesn't nickel-and-dime. I don't know whether we would go with Verisma if we started over...

Jan 2020
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Director

Relationship

Verisma's executives are good at listening to their clients and trying to partner with them. The...

Jan 2020
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Director

People and Knowledge

My lower scores are around workflow and process improvement. Some of the direct management and...

Jan 2020
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Director

Tools and Methodology

Some of the gaps in the workflow are related to the ability to come out of the backlog. A lot of...

Jan 2020
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Manager

Tools and Methodology

Our experience with Verisma was a little rough at the beginning. The transition wasn't exactly...

Oct 2019
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Manager

Tools and Methodology

Overall, our experience with Verisma has been good. Verisma has portals where users can request and...

Oct 2019
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Manager

Tools and Methodology

With Verisma's service, we have seen a significant improvement with the number of records that we...

Oct 2019
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Manager

ROI and Cost

I am still struggling with the return on investment. When we first started working with Verisma,...

Oct 2019
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Manager

Tools and Methodology

The amount of money that Verisma can collect has really gone down. All of the attorneys in our area...

Oct 2019
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Manager

Tools and Methodology

Our patients seem to be happy with Verisma. There is always something that gets messed up. But...

Oct 2019
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Manager

Other Observations

With Verisma, I seem to be the go-to person, and I shouldn't be. Verisma is coming to me with...

Oct 2019
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Manager

Other Observations

We would like to see Verisma continue to improve their service and make things easy for patients. We...

Oct 2019
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Manager

Other Observations

Verisma seems to have more technology than other vendors do, but I would like to benefit from that...

Oct 2019
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Manager

Tools and Methodology

Verisma has not consistently exceeded our expectations. Verisma is a little slower to respond than I...

Oct 2019
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Manager

Tools and Methodology

We have had to keep Verisma accountable to the contract. Once we made Verisma accountable to the...

Oct 2019
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Director

Relationship

Verisma’s executives don’t talk to us unless I send them emails and complain. I asked for monthly...

Nov 2018
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Director

Future Outlook

I am in the process of changing our release of information vendor because I am not satisfied with...

Nov 2018
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Director

Tools and Methodology

The way that Verisma runs their business is too top heavy. The top executives travel around and try...

Nov 2018
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Director

Project Results

We have several problems with Verisma that come down to them not carrying through on what they...

Nov 2018
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Director

Project Results

We aren’t happy with the work that Verisma is doing. They reflect poorly on the medical center...

Nov 2018
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Director

People and Knowledge

We had a rough start with Verisma, but it was because of our problems. We had a transition in...

Jul 2018
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Director

Project Results

There was no training for my staff or Verisma’s staff on Verisma’s system. We have had issues...

Jul 2018
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Director

Tools and Methodology

Verisma could be better by doing more on-site. They need to train people appropriately, and I would...

Jul 2018
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CPO/CHRO

Project Results

The way patients go about requesting information within Verisma's technology is totally different....

Jul 2018
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CPO/CHRO

People and Knowledge

All the people we have interacted with at Verisma have been amazing and very knowledgeable about the...

Jul 2018
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CPO/CHRO

Project Results

Verisma has an app that works with our patient portal, and our processes have become paperless,...

Jul 2018
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CPO/CHRO

Project Results

Verisma is very innovative. Our patients can request information from the patient portal within the...

Jul 2018
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CPO/CHRO

Future Outlook

We don’t intend to discontinue our relationship with Verisma. As long as we continue to be satisfied...

Jul 2018
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CPO/CHRO

Win/Loss - Why they were selected (by current clients)

We went with Verisma because of their solid technology. A good solution is important for making sure...

Jul 2018
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Director

Relationship

Verisma is satisfactory. Their communication could be better, especially from their management team....

Jul 2018
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Director

Tools and Methodology

We are not completely satisfied with Verisma. Verisma is expensive. We have a few issues, but we...

Jul 2018
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Director

Project Results

I get a monthly report from Verisma with the number of transactions released the previous month. I...

Jul 2018
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Director

Tools and Methodology

We can do batch entry, but the person that Verisma sent to train us was very technical and couldn’t...

Jul 2018
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Director

People and Knowledge

Verisma’s executives were as engaged as we needed them to be. They gave us a discount in the...

Jul 2018
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Director

Project Results

Sometimes patients call us because they haven’t received their records. That isn’t in everyday occurrence....

Jul 2018
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Director

Tools and Methodology

Verisma is always calling us about things that they have in the works or about updates. Verisma...

Jul 2018
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Director

Other Observations

I am satisfied with Verisma. There were some system issues, and sometimes Verisma gave me...

Jul 2018
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Director

Project Results

We have gone through enough ups and downs to decide that we need a vendor with more consistency. I...

Jun 2018
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Director

People and Knowledge

Verisma has terminated some folks in the past several months because of poor communication. So...

Jun 2018
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Director

Tools and Methodology

Verisma had a really good idea regarding incorporating an integrated solution with our website. But...

Jun 2018
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Director

Tools and Methodology

Verisma needs to go back to the basics. They can't even get day-to-day requests turned around within...

Jun 2018
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Director

Relationship

Verisma doesn't have consistency in their outcomes. We once lost interfacing with our EHR and lost...

Jun 2018
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Director

Project Results

We are not paying anything to Verisma right now. We may be unknowingly losing revenue. My ROI...

Jun 2018
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Director

ROI and Cost

Verisma does not nickel-and-dime; that definitely has not been an issue. They have partnered with us...

Jun 2018
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Tools and Methodology

MRO Corp is very committed to quality and compliance. We feel confident in their leadership, their...

Jun 2018
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Director

Tools and Methodology

Verisma has a technology solution that was more advanced than anyone else's. We can drill down right...

Jun 2018
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Director

Project Results

There is no disconnect with Verisma's engagement and involvement. They are our representatives; they...

Jun 2018
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Director

Tools and Methodology

Verisma can send emails to confirm and set up accounts. That is easy. I saw the process in a...

Jun 2018
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Director

People and Knowledge

Verisma's staff members are trained well on the technology. At the end of the day, everything comes...

Jun 2018
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Director

Project Results

Every time I approach Verisma with something, they are already working on a solution.

Jun 2018
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Director

Project Results

The benefits of working with Verisma come down to the core of their business. They are my...

Jun 2018
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Director

Tools and Methodology

We value Verisma's unique service model. I love that it is flexible. Our systems can be challenging,...

Jun 2018
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Director

Relationship

I love our relationship with the executives. I can email and speak with a top executive whenever I...

Jun 2018
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Director

Other Observations

Verisma meets deadlines about 90% of the time. That is good, but Verisma could improve.

Jun 2018
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Director

Win/Loss - Why they were selected (by current clients)

We have worked with Verisma for several years. When I came to this organization, there was no...

Jun 2018
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Director

Win/Loss - Why they were selected (by current clients)

When we first started looking for a release of information vendor, more than a dozen companies...

Jun 2018
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Director

Relationship

We are one of Verisma's larger customers, so we have had a chance to work with some of their...

Jun 2018
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Director

Project Results

Verisma has been a better vendor than any release of information vendors we worked with before them....

Jun 2018
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Director

Relationship

We have developed a great partnership with Verisma throughout the years. A couple of years ago,...

Jun 2018
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The one thing that led me to Verisma was the feedback from other customers; other customers said...

Jun 2018
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VP/Other Executive

Tools and Methodology

I have spoken frequently with the executive leaders and feel confident that they are listening to...

Jun 2018
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VP/Other Executive

Tools and Methodology

Verisma is very progressive in the industry, and they are doing some exciting developments.

Jun 2018
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VP/Other Executive

ROI and Cost

Once the contract was signed and agreed upon, the implementation progressed swiftly. Verisma's...

Jun 2018
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VP/Other Executive

Tools and Methodology

Verisma struggles with staffing, but the industry is having staffing issues throughout the nation.

Jun 2018
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Director

Win/Loss - Why they were selected (by current clients)

We went live with Verisma's tool quite recently. I had worked with Verisma before coming to work at...

Jun 2018
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Director

People and Knowledge

Verisma has people who truly understand operations being their managers. Other vendors hire people...

Jun 2018
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Future Outlook

We were previously with Ciox Health for over a decade and had gone through several mergers and...

Jun 2018
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Manager

Relationship

One thing we really like about Verisma is their response time. Whenever we have a question, issue,...

Jun 2018
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Manager

Tools and Methodology

One of the things we have liked most about Verisma is their software. They have given us the ability...

Jun 2018
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Manager

ROI and Cost

Verisma does not charge us for every little thing. They really leave it up to us as a facility, and...

Jun 2018
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Manager

Project Results

Verisma delivers in a timely manner, but occasionally, someone makes a request, and after a week...

Jun 2018
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Manager

Project Results

Recently, we had an issue with Verisma where our invoice was inc