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Verisma Release of Information Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
When we chose Verisma, we were looking for a vendor partner to work with. The choice to go with them...
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Director
Verisma has brought their tools to the table. They have their own software that they input all of...
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Director
Verisma has different technology to look for more of a second-level review. They are able to use...
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Director
We had to work through growing pains with Verisma’s implementation. However, I think that is all...
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Director
Verisma meets with us regularly. The on-site manager that we have is fantastic and really is well...
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Director
Verisma is a very good vendor to work with. They communicate well with me and bring me issues that...
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Director
Each person that I come in contact with at Verisma is very helpful and knowledgeable. I do not worry...
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Director
We have been using Versima for a long time. I have watched them grow tremendously. They do a very...
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Analyst/Coordinator
We absolutely love Verisma. Verisma corresponds with us very quickly if we have a question or a...
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Director
If Verisma wants to exceed my expectations, they could make their follow-up more timely. I have...
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Director
I could email Verisma's CEO and that person would respond. We have a good partnership. I love...
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Director
Verisma provides me with data to help me rate my staff member's compliance so that I can see where...
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Director
Verisma sends us spreadsheets that show the number of transactions that have been released. Before I...
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Director
Customer support is the strength of Verisma. They are really good at working with the client,...
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Director
The quality checks that Verisma does on our billables and their handling of the billing process are...
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Director
We have had a few little miscommunications when Verisma has worked with third-party requesters, so...
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Director
Technically, when the contract with Verisma was made, it was made so that eventually we wouldn’t...
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Director
I would choose Verisma again, but with a caveat. We started out with some wrong statistics, so we...
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Director
From a technology perspective, Verisma's products are very superior in terms of the release jacket,...
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Director
Verisma partners very well with us. One of the key components of our arrangement is that the Verisma...
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Director
We get some complaints now and then about Verisma's customer service when people are put on hold or...
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Director
We are happy with the staffing and the training that Verisma provides. There is consistency in the...
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Director
If I needed to reach out to Verisma's executives for any reason, I know that I could get a response....
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Director
We don't pay Verisma anything, so we get our money's worth. Verisma takes all of the money that they...
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Director
Verisma's service has gone up and down recently. They have been really focused on providing a good...
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Director
Verisma is completely automated. They don't use any paper. They are very up-to-date with...
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Director
The people in middle management and above do great work. However, the front-line folks are sometimes...
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Director
I wouldn’t say that Verisma consistently exceeds my expectations, but they meet them. Their...
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Director
I have dealt with other vendors, and what sets Verisma apart is their software and the level of...
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Director
I know some of the leadership at Verisma; it is a small business. They openly pick our brains, and...
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Director
One of Verisma’s challenges is that they are growing too fast. They are in high demand. People are...
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Director
Verisma does a lot of education about what their product can assist with, and that is what has...
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Director
COVID-19 gave Verisma an opportunity because a great part of Verisma’s workforce is not even...
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Director
We use a shared model. That allows us to always get the final say, and Verisma does their own...
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Director
Verisma was fantastic during the COVID-19 pandemic. We used their electronic requested information...
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Director
Verisma's turnaround time is good. If we need anything to get done, we just email our...
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Manager
At the beginning with Verisma, it was a little rough climbing the mountain, but when we look back,...
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Manager
Verisma had a summit that was very educational. It was very comfortable. We walked away feeling like...
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Manager
Verisma is very good at completing our turnaround time requests. I think we will continue to use...
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Manager
The management team is really helpful. Every time we have issues, the team assists us right away....
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Manager
Sometimes when a staff member goes on vacation, I want Verisma to proactively tell me what the...
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Manager
Things are going very well with Verisma. They have stepped up to the plate so much during the...
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Manager
There is always human error, and I do have to account for some breaches due to human error. So there...
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Manager
Verisma is showing us what advancements in technology they have for the future. They are an...
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Manager
If we ask Verisma for something, we get it. I couldn’t believe what we were able to do during the...
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Manager
All of Verisma’s staff members are very pleasant and professional. I have never really had any...
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Manager
It takes Verisma time to execute on things; not everything is done on the spot. But there is not...
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Manager
We can reach as high as Verisma’s president. He wouldn’t even think twice if we contacted him.
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Manager
Verisma works hard, and they do what they have to do. When it comes to money, there is never a...
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Manager
I have always recommended Verisma. They meet their contract within their service level agreement. If...
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Director
I think Verisma's service is pretty expensive. I am not aware of anyone that offers a better price,...
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Director
We are happy with Verisma’s service. They have a decent turnaround time. They prioritize...
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Director
Verisma is really good at getting stat requests out the door quickly for patient care and continuity...
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Director
Sometimes document requests for release aren’t fulfilled or documented in the system, so we don’t...
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Director
Verisma responded to COVID-19 by developing a program to assist all their customers, and that was...
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Director
Verisma is receptive to any questions that we have. They work with us, and they are constantly...
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Director
We are happy with Verisma. The most important reason that we are happy is that we can talk to the...
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Director
We needed something, and because of COVID-19, we couldn't get that thing, but we are working on that...
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Manager
Nothing much has changed with Verisma as a result of COVID-19. Verisma has always had some people...
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Manager
Verisma's processing time is between 2 and 10 days depending on whether something is wrong with the...
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Manager
Sometimes Verisma's wait time is a little long when we call. That is really our only issue.
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VP/Other Executive
The vendor has been an awesome partner. They have consistently exceeded our expectations. I rate the...
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VP/Other Executive
The vendor provides great support. They are very involved and always there to assist and help....
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VP/Other Executive
The vendor could improve their evaluations and transition plan. I wish we would have asked more...
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Manager
We have a lot invested in Verisma. They do a good job for us, but I wouldn’t say they have exceeded...
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Manager
Verisma doesn't ask for more money or break promises they made; they stick to the contract. They...
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Director
I can give Verisma the highest score for accuracy with the release of information. They are doing a...
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Director
Verisma has supported us through the COVID-19 crisis very well. We had problems with the telephone...
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Director
We will be renewing our contract with Verisma. I have worked with other vendors, and most release of...
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Director
There are different levels of strategic ability. There isn't a lot of strategy with the staff...
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Director
I hired Verisma based on the fact that they would work with me on the technology and enable certain...
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Director
With patients' requests for their records, it takes between 12 hours and 24 hours for them to...
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Director
We have so many billable requests that it doesn't cost us anything to use Verisma's services. We...
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Director
The quality of the staff is close to the top. The staff members do a good job, but in order for the...
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Director
Verisma's system is easy to use. Their flexibility and customer service are good. Rarely could we...
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Director
I would absolutely buy the vendor's services again. I don't want to lose Verisma. I recommend them...
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Director
I have dealt with a lot of release-of-information companies, and I feel very strongly about Verisma....
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Director
Our project manager is always available and responsive. Even when I can't get to that person because...
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Director
Sometimes things get caught up in the system, but that isn't because the vendor isn't working on...
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