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Verisma Release of Information Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

When we chose Verisma, we were looking for a vendor partner to work with. The choice to go with them...

Apr 2021
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Director

Verisma has brought their tools to the table. They have their own software that they input all of...

Apr 2021
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Director

Verisma has different technology to look for more of a second-level review. They are able to use...

Apr 2021
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Director

We had to work through growing pains with Verisma’s implementation. However, I think that is all...

Apr 2021
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Director

Verisma meets with us regularly. The on-site manager that we have is fantastic and really is well...

Apr 2021
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Director

Verisma is a very good vendor to work with. They communicate well with me and bring me issues that...

Apr 2021
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Director

Each person that I come in contact with at Verisma is very helpful and knowledgeable. I do not worry...

Apr 2021
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Director

We have been using Versima for a long time. I have watched them grow tremendously. They do a very...

Apr 2021
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Analyst/Coordinator

We absolutely love Verisma. Verisma corresponds with us very quickly if we have a question or a...

Mar 2021
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Director

If Verisma wants to exceed my expectations, they could make their follow-up more timely. I have...

Mar 2021
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(0)
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Director

I could email Verisma's CEO and that person would respond. We have a good partnership. I love...

Mar 2021
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(0)
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Director

Verisma provides me with data to help me rate my staff member's compliance so that I can see where...

Mar 2021
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(0)
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Director

Verisma sends us spreadsheets that show the number of transactions that have been released. Before I...

Mar 2021
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(0)
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Director

Customer support is the strength of Verisma. They are really good at working with the client,...

Feb 2021
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Director

The quality checks that Verisma does on our billables and their handling of the billing process are...

Feb 2021
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(0)
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Director

We have had a few little miscommunications when Verisma has worked with third-party requesters, so...

Feb 2021
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(0)
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Director

Technically, when the contract with Verisma was made, it was made so that eventually we wouldn’t...

Feb 2021
||
(0)
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Director

I would choose Verisma again, but with a caveat. We started out with some wrong statistics, so we...

Feb 2021
||
(0)
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Director

From a technology perspective, Verisma's products are very superior in terms of the release jacket,...

Feb 2021
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(0)
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Director

Verisma partners very well with us. One of the key components of our arrangement is that the Verisma...

Feb 2021
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Director

We get some complaints now and then about Verisma's customer service when people are put on hold or...

Jan 2021
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Director

We are happy with the staffing and the training that Verisma provides. There is consistency in the...

Jan 2021
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Director

If I needed to reach out to Verisma's executives for any reason, I know that I could get a response....

Jan 2021
||
(0)
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Director

We don't pay Verisma anything, so we get our money's worth. Verisma takes all of the money that they...

Jan 2021
||
(0)
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Director

Verisma's service has gone up and down recently. They have been really focused on providing a good...

Jan 2021
||
(0)
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Director

Verisma is completely automated. They don't use any paper. They are very up-to-date with...

Jan 2021
||
(0)
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Director

The people in middle management and above do great work. However, the front-line folks are sometimes...

Jan 2021
||
(0)
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Director

I wouldn’t say that Verisma consistently exceeds my expectations, but they meet them. Their...

Jan 2021
||
(0)
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Director

I have dealt with other vendors, and what sets Verisma apart is their software and the level of...

Jan 2021
||
(0)
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Director

I know some of the leadership at Verisma; it is a small business. They openly pick our brains, and...

Jan 2021
||
(0)
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Director

One of Verisma’s challenges is that they are growing too fast. They are in high demand. People are...

Jan 2021
||
(0)
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Director

Verisma does a lot of education about what their product can assist with, and that is what has...

Jan 2021
||
(0)
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Director

COVID-19 gave Verisma an opportunity because a great part of Verisma’s workforce is not even...

Jan 2021
||
(0)
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Director

We use a shared model. That allows us to always get the final say, and Verisma does their own...

Jan 2021
||
(0)
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Director

Verisma was fantastic during the COVID-19 pandemic. We used their electronic requested information...

Jan 2021
||
(0)
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Director

Verisma's turnaround time is good. If we need anything to get done, we just email our...

Jan 2021
||
(0)
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Manager

At the beginning with Verisma, it was a little rough climbing the mountain, but when we look back,...

Jan 2021
||
(0)
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Manager

Verisma had a summit that was very educational. It was very comfortable. We walked away feeling like...

Jan 2021
||
(0)
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Manager

Verisma is very good at completing our turnaround time requests. I think we will continue to use...

Jan 2021
||
(0)
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Manager

The management team is really helpful. Every time we have issues, the team assists us right away....

Jan 2021
||
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Manager

Sometimes when a staff member goes on vacation, I want Verisma to proactively tell me what the...

Jan 2021
||
(0)
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Manager

Things are going very well with Verisma. They have stepped up to the plate so much during the...

Jan 2021
||
(0)
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Manager

There is always human error, and I do have to account for some breaches due to human error. So there...

Jan 2021
||
(0)
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Manager

Verisma is showing us what advancements in technology they have for the future. They are an...

Jan 2021
||
(0)
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Manager

If we ask Verisma for something, we get it. I couldn’t believe what we were able to do during the...

Jan 2021
||
(0)
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Manager

All of Verisma’s staff members are very pleasant and professional. I have never really had any...

Jan 2021
||
(0)
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Manager

It takes Verisma time to execute on things; not everything is done on the spot. But there is not...

Jan 2021
||
(0)
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Manager

We can reach as high as Verisma’s president. He wouldn’t even think twice if we contacted him.

Jan 2021
||
(0)
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Manager

Verisma works hard, and they do what they have to do. When it comes to money, there is never a...

Jan 2021
||
(0)
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Manager

I have always recommended Verisma. They meet their contract within their service level agreement. If...

Jan 2021
||
(0)
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Director

I think Verisma's service is pretty expensive. I am not aware of anyone that offers a better price,...

Dec 2020
||
(0)
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Director

We are happy with Verisma’s service. They have a decent turnaround time. They prioritize...

Dec 2020
||
(0)
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Director

Verisma is really good at getting stat requests out the door quickly for patient care and continuity...

Dec 2020
||
(0)
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Director

Sometimes document requests for release aren’t fulfilled or documented in the system, so we don’t...

Dec 2020
||
(0)
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Director

Verisma responded to COVID-19 by developing a program to assist all their customers, and that was...

Dec 2020
||
(0)
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Director

Verisma is receptive to any questions that we have. They work with us, and they are constantly...

Dec 2020
||
(0)
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Director

We are happy with Verisma. The most important reason that we are happy is that we can talk to the...

Nov 2020
||
(0)
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Director

We needed something, and because of COVID-19, we couldn't get that thing, but we are working on that...

Nov 2020
||
(0)
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Manager

Nothing much has changed with Verisma as a result of COVID-19. Verisma has always had some people...

Nov 2020
||
(0)
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Manager

Verisma's processing time is between 2 and 10 days depending on whether something is wrong with the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes Verisma's wait time is a little long when we call. That is really our only issue.

Nov 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor has been an awesome partner. They have consistently exceeded our expectations. I rate the...

Nov 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor provides great support. They are very involved and always there to assist and help....

Nov 2020
||
(0)
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VP/Other Executive

The vendor could improve their evaluations and transition plan. I wish we would have asked more...

Nov 2020
||
(0)
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Manager

We have a lot invested in Verisma. They do a good job for us, but I wouldn’t say they have exceeded...

Oct 2020
||
(0)
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Manager

Verisma doesn't ask for more money or break promises they made; they stick to the contract. They...

Oct 2020
||
(0)
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Director

I can give Verisma the highest score for accuracy with the release of information. They are doing a...

Oct 2020
||
(0)
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Director

Verisma has supported us through the COVID-19 crisis very well. We had problems with the telephone...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We will be renewing our contract with Verisma. I have worked with other vendors, and most release of...

Oct 2020
||
(0)
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 or  to see details.

Director

There are different levels of strategic ability. There isn't a lot of strategy with the staff...

Oct 2020
||
(0)
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Director

I hired Verisma based on the fact that they would work with me on the technology and enable certain...

Oct 2020
||
(0)
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Director

With patients' requests for their records, it takes between 12 hours and 24 hours for them to...

Oct 2020
||
(0)
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Director

We have so many billable requests that it doesn't cost us anything to use Verisma's services. We...

Oct 2020
||
(0)
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Director

The quality of the staff is close to the top. The staff members do a good job, but in order for the...

Oct 2020
||
(0)
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Director

Verisma's system is easy to use. Their flexibility and customer service are good. Rarely could we...

Oct 2020
||
(0)
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 or  to see details.

Director

I would absolutely buy the vendor's services again. I don't want to lose Verisma. I recommend them...

Oct 2020
||
(0)
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Director

I have dealt with a lot of release-of-information companies, and I feel very strongly about Verisma....

Oct 2020
||
(0)
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Director

Our project manager is always available and responsive. Even when I can't get to that person because...

Oct 2020
||
(0)
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 or  to see details.

Director

Sometimes things get caught up in the system, but that isn't because the vendor isn't working on...

Oct 2020
||
(0)
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