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Verisma Release of Information Commentary
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Jaren Day
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Release of Information 2023: Examining Digital Technology & Vendor Efficiency
Release of Information 2023:
Examining Digital Technology & Vendor Efficiency
October 2023
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VP/Other Executive

Services, Value

Our experience with Verisma has not been great. The cost-sharing model isn't what it was sold as; it...

Mar 2024
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VP/Other Executive

Relationship, Value

Verisma is doing a pretty decent job. They are doing what we hired them to do. They do a pretty good...

Feb 2024
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VP/Other Executive

Relationship, Operations

If someone were to ask me how satisfied we are, I would tell them that when we started, there was a...

Feb 2024
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Manager

Relationship

Verisma is doing a good job, and they definitely have an impact. They get the work done in a timely...

Jan 2024
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Manager

Relationship

If we have any questions or concerns, we can reach out to Verisma. They are very receptive, and they...

Jan 2024
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Director

Relationship

Verisma doesn't always exceed expectations due to their teams sometimes being siloed; that results...

Jan 2024
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Director

Relationship, Services

Verisma does a good job for us. They catch things like records of a patient who got married, and...

Jan 2024
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Director

Relationship, Services

The people on one of our shifts struggle to get things to work in the Verisma tool.

Jan 2024
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Director

Relationship

Verisma works very well with us. They are very friendly, easy to get ahold of, and quick to respond,...

Jan 2024
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Director

Services

We wanted a modification for something specific to our facility, but we weren’t able to get that...

Jan 2024
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Director

Relationship

What I like about Verisma is that I don't have to go through many channels to get everything done or...

Jan 2024
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Director

Relationship

Sometimes, there are repeated issues. We identify a problem, and then the problem continues. The...

Jan 2024
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Manager

Relationship

Verisma is good at communicating. I'm on regular calls with them, and they come to meetings...

Dec 2023
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VP/Other Executive

Relationship, Services

Verisma works pretty quickly. One of the things I like about Verisma is that they try to improve....

Dec 2023
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VP/Other Executive

Operations, Value

Verisma is very transparent about their pricing, so we know in advance whether there is a formula...

Dec 2023
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VP/Other Executive

Relationship

The staff members who work with Verisma love the people they work with. Verisma takes things very...

Dec 2023
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VP/Other Executive

Services, Value

If we hadn't leveraged Verisma, we would have had to pull resources in-house to build some of the...

Dec 2023
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Manager

Relationship, Services

Initially, we had quite a few issues working with Verisma. We were on the verge of saying the...

Dec 2023
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Manager

Operations

We have trained and retrained the people from Verisma, and we still have denials because all of the...

Dec 2023
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Director

Relationship, Operations

The Verisma company as a whole is good, but individually, they have one or two problems. The...

Nov 2023
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Director

Relationship

Verisma’s managers and executives feel empowered to solve our problems, but the regular staff...

Nov 2023
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Director

Relationship

Verisma has partnership sharing, so whatever money they make, they share it back with us, and I like...

Nov 2023
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VP/Other Executive

Relationship

Verisma's solution has been very effective, and the quality of their work is on target and on point....

Nov 2023
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Director

Value

Our biggest concern has been pricing. For the first time, the volume mix was different than...

Oct 2023
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Director

Operations

In the beginning, it seemed like Verisma was driven by a timeline to flip on the full switch, and...

Oct 2023
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Director

Services

The ease for patients and the improved turnaround times have been huge. We had slow turnaround times...

Oct 2023
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Director

Relationship

Verisma’s executive-level people stay in touch with us consistently. They check in a few times a...

Oct 2023
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Director

Relationship

If there is ever any kind of disagreement with an attorney or a patient or there are issues with...

Oct 2023
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Director

Relationship

During a challenging legal situation we went through, I truly felt that Verisma was supporting us...

Oct 2023
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Director

Relationship, Operations

Verisma tailors their knowledge to benefit us. They provide us with metrics to see where we are,...

Oct 2023
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Manager

Services

Microsoft no longer supports Internet Explorer, and Verisma’s main program runs on it. Verisma had a...

Sep 2023
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Manager

Relationship, Services

The system we are in seems to have issues pretty often. At least once or twice a week, we get...

Sep 2023
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Manager

Relationship

We meet with Verisma regularly, and between meetings, they are very quick to respond to our emails....

Sep 2023
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Manager

Relationship, Services

We have not had any issues with turnaround time. However, there have been some instances where...

Sep 2023
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Manager

Relationship, Services

In a perfect world, once we push a request to Verisma, that is it. We shouldn't need to touch it...

Sep 2023
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Manager

Loyalty, Relationship

We are not happy with our relationship with Verisma; we kind of want to leave, but we can’t at the...

Sep 2023
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Director

Relationship, Services

We like the back-end, administrative billing and collection services that Verisma performs for us;...

Sep 2023
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Director

Operations, Services

One thing that could be improved is the ability for users to scan images and print-to-file them so...

Sep 2023
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Director

Relationship

Verisma is very available. The executives are aware and involved. The manager is very reliable and...

Sep 2023
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Director

Loyalty, Relationship, Services

One impressive thing is the recurring statistics the manager sends. The firm is always improving or...

Sep 2023
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Director

Relationship, Value

Verisma has been working on a new application, and it was pretty rough for a while, but everything...

Sep 2023
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Director

Relationship

Verisma is a transparent, customer-focused company, and they demonstrate to us that they value us....

Jul 2023
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Director

Relationship, Services

Verisma is in business to make money. They work with us when we bring issues to their attention, but...

Jul 2023
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Director

Relationship, Operations

Verisma offers webinars and provides us with feedback on how other organizations are meeting the...

Jul 2023
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