Verisma Release of Information
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Justin Porter
Research Director
KLAS Research Director - Justin Porter
 
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User Commentary

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Manager

Relationship

When our office gets medical record requests, my front desk staff sends the requests to Verisma. And...

Jan 2023
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Director

Relationship

Verisma does not consistently exceed our expectations, but my answer may have been different last...

Jan 2023
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Director

Relationship

Verisma is a personal company. We can reach the top with no problem and can contact anybody; they...

Jan 2023
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Director

People and Knowledge

The turnaround with Verisma’s employees has created an issue because by the time we train someone...

Jan 2023
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Manager

Relationship

We don't have a lot of issues with regard to people at the firm getting back to us and telling us...

Nov 2022
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Manager

ROI and Cost

Verisma does a quality check, but we do 90% of the work. It is hard for me to escalate services with...

Nov 2022
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Analyst/Coordinator

People and Knowledge

Verisma normally has a good turnaround time, but their staffing has slumped. Everyone in every...

Oct 2022
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Analyst/Coordinator

Relationship

We don't have a lot of interaction with Verisma’s team members or the people processing requests,...

Oct 2022
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Analyst/Coordinator

Tools and Methodology

Verisma executes things pretty well, but there are some hiccups here and there. For example, we will...

Oct 2022
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Analyst/Coordinator

Tools and Methodology

We created a couple of different technology enhancements with Verisma. Some of the enhancements were...

Oct 2022
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Analyst/Coordinator

Lessons Learned

If I were talking to a peer, I would say that, in my experience, all release of information...

Oct 2022
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Director

Relationship

Verisma eventually keeps all of their promises, but not always initially. Sometimes I have to remind...

Oct 2022
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Director

People and Knowledge

The Verisma staff that we have on-site are very responsive, and their timeliness is also very good....

Oct 2022
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Analyst/Coordinator

Project Results

With Verisma, there is a long turnaround time from when I send the firm a chart request to when the...

Oct 2022
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Analyst/Coordinator

ROI and Cost

The medical information Verisma sends us is accurate and complete. There are not any missing data...

Oct 2022
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Analyst/Coordinator

Other Observations

Whatever I expect from Verisma after working with them for a while is exactly what I receive. We can...

Oct 2022
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Analyst/Coordinator

Relationship

I do have communication with the medical record specialist, and they are very good at calling me to...

Oct 2022
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Manager

People and Knowledge

Working with Verisma has been a very productive experience, and we have worked very well with them....

Oct 2022
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Manager

Tools and Methodology

I am not fully satisfied because there are times that the turnaround time is not met, but there are...

Oct 2022
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Manager

ROI and Cost

The vendor avoids charging for every little thing because everything is regulated in terms of fees....

Oct 2022
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Director

People and Knowledge

Over the past year, I feel like the staffing from Verisma has been inconsistent. They have had...

Sep 2022
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Director

People and Knowledge

Our assigned person from Verisma has changed a few times, making it hard for us to get the attention...

Sep 2022
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Manager

People and Knowledge

The representative that has been working with us does a great job. Our staff loves that person....

Sep 2022
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Manager

Relationship

We seem to come up with more solutions than the firm. From a marriage perspective, we are the...

Sep 2022
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Director

Tools and Methodology

For the release of information, Verisma does a great job. They have very good software that does...

Sep 2022
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Manager

People and Knowledge

Sometimes there are issues because some state laws are very different from ours, and we have had...

Sep 2022
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Manager

People and Knowledge

Verisma has good turnaround times. Once we push things over, they do their QA process pretty quickly...

Sep 2022
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Manager

Tools and Methodology

As an organization, Verisma does not exceed our expectations. They could improve their phone service...

Sep 2022
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Director

Project Results

We are a large, complex facility, and Verisma does pretty well with all of our complexity. We have...

Sep 2022
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Director

ROI and Cost

Verisma is really good about waiving fees if we do get a complaint. They avoid charging for every...

Sep 2022
||
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Director

Relationship

Verisma’s management structure is good. We can always talk to several points of management from the...

Sep 2022
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Director

Project Results

One issue we have with Verisma is their customer service phone line. The vendor is very hard for...

Sep 2022
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Director

Future Outlook

Verisma’s technology is on the right path. We are working a lot with them on integrations with our...

Sep 2022
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Manager

Relationship

I realize that things happen with technology, but if I had anything to add in terms of how Verisma...

Sep 2022
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Manager

People and Knowledge

I work really closely with one of the firm's executives. We have a good relationship and open...

Sep 2022
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Manager

Tools and Methodology

Having Verisma has been a good experience for us. What we like about the firm's product is the...

Sep 2022
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Manager

Project Results

The turnaround times that we have experienced have been good. I have no complaints about the...

Sep 2022
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Manager

Relationship

Verisma is very efficient and always does an excellent job; they take care of any urgent issues...

Sep 2022
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Manager

Project Results

Verisma is a very good partner. They take care of a lot of our requests for itemized statements. We...

Aug 2022
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Manager

Relationship

Verisma does a lot of things very well. I meet with a high-up person every so often, and that person...

Aug 2022
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Director

Lessons Learned

Verisma is good for the most part, but I would want to vet other firms before I would buy Verisma's...

Jul 2022
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Director

Relationship

We have a long-term working relationship with the firm, and that has been very good. We work very...

Jul 2022
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Director

Tools and Methodology

I would like to see Verisma focus more of their efforts on technology, specifically electronic...

Jul 2022
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Director

Lessons Learned

My advice to someone working with Verisma would be to get really specific about needs and best...

Jul 2022
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Director

Project Results

Verisma is innovative. I couldn't be happier with them. The firm's customer service is excellent....

Jul 2022
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Director

Tools and Methodology

Verisma has a chart management tool that they use, and it makes things so much easier for us. The...

Jul 2022
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Director

ROI and Cost

Verisma avoids charging for every little thing, and I am happy that they do that because money is tight....

Jul 2022
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(0)
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Director

People and Knowledge

Verisma has fabulous customer service, and we get great responses from Verisma's staff. They are...

Jun 2022
||
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Director

Tools and Methodology

Like most firms in the release of information space, Verisma struggles with customer service. Their...

Jun 2022
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Director

Relationship

The third parties generally work out pretty well, but a few of them want to circumvent the law in...

Jun 2022
||
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Director

Tools and Methodology

Because the software has AI for reading requests and things of that nature, the firm has a higher...

Jun 2022
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Director

Relationship

Verisma is very quick with turnaround time. They are very helpful with any type of need or question...

Jun 2022
||
(0)
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Director

ROI and Cost

The firm avoids charging for every little thing. The costs are pretty black and white. That makes...

Jun 2022
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Director

Project Results

When we first went live with Verisma during COVID, our primary need was to put up an option for...

Jun 2022
||
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Director

Win/Loss - Why they were selected (by current clients)

When we were initially looking for a firm, we found that everyone we talked to had nothing but good...

Jun 2022
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Director

Relationship

Verisma is very quick to get involved at the top level and to bring in their C-level folks or a VP....

Jun 2022
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Director

Project Results

Verisma has caught a lot of potential errors. We are definitely getting our money’s worth with...

Jun 2022
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Director

Relationship

Verisma takes us into consideration more than another firm we work with. Verisma's business model...

May 2022
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VP/Other Executive

ROI and Cost

We have been working with Verisma long enough for me to feel that they are delivering the value that...

May 2022
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Manager

Tools and Methodology

Verisma built an online request application that I can point our patients to, and that application...

May 2022
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Manager

Project Results

Even though we have a fairly stable team that works for our site, there are occasions when the team...

May 2022
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Manager

Tools and Methodology

Occasionally, third parties call us directly to complain that they have trouble getting through to...

May 2022
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Manager

Project Results

We have had experience with different vendors and firms over the years. After talking to some of my...

May 2022
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Manager

Relationship

We made a mutual decision with Verisma about where Verisma’s staff would work, and we made the...

May 2022
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Manager

People and Knowledge

Verisma needs to offer a little more assistance. It seems like when I need something right away, it...

May 2022
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Manager

Tools and Methodology

Sometimes, I don't get things done the way I want, and sometimes, Verisma's system isn't fast enough...

May 2022
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Manager

People and Knowledge

I would like it if Verisma came on-site more. My staff has to be involved more if Verisma is not...

May 2022
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Director

ROI and Cost

Verisma does their best to avoid nickel-and-diming. They have done a wonderful job helping us with a...

May 2022
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Director

Relationship

Just like everyone, Verisma had some staffing issues with COVID-19, but they have been working...

May 2022
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Director

ROI and Cost

The shared model makes it easy to get our money's worth. The shared model is where our staff...

May 2022
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Director

Relationship

Verisma understands our pain points, and Verisma has been helping us with fixing a problem that we...

May 2022
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Director

Relationship

We do summits and have user groups with Verisma. I am impressed. They have new ideas, and I want to...

May 2022
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Director

Tools and Methodology

This may be impatience on my part, but Verisma's bandwidth to bring everybody on to new technology...

May 2022
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Director

People and Knowledge

We have access to the IT team and can reach out to a regional manager immediately. That contact is helpful....

May 2022
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