Verisma Release of Information Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship
Some of Verisma’s staff members are better than others. Whenever I reach out, they respond right...
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Services
We haven't had problems integrating Verisma's technology. It works effectively. We haven't had many...
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Services
Verisma could improve the software for looking up requests. It works, but I don't love it. I only...
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Services
Verisma could provide some more relevant, in-depth education in the area of release of information....
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Relationship, Services
The Verisma Request App (VRA) is good, but I wish the software they use to store requests were a...
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Services
Because of our location, one of our big things is being able to present things in multiple languages...
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Relationship
Whenever we have problems with the solution, Verisma approaches them with full force, including...
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Services
When we worked with Verisma at the beginning, they did not consistently exceed our expectations....
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Operations
The Verisma implementation team was a really good team overall. They had some very strong points. We...
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Loyalty
When we considered release of information solutions, Verisma was the one that came out ahead with...
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Services, Value
Our EHR does integrate with the Verisma solution, but there are some things that I wish worked...
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Operations, Services
We had expectations of Verisma being the subject matter expert in bringing the laws to the table,...
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Value
Verisma charges us for requests that get rejected. When they get a request and don’t have everything...
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Relationship
The quality of Verisma’s work is very good. There are bumps every once in a while, but for the most...
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Value
Verisma sometimes charges for more than we would expect. We have a release-per-record rate, and...
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Loyalty, Operations, Value
If a peer or friend asked me about Verisma, I would tell that person that we have had a mediocre...
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Services
Verisma and our EMR are not connected. Verisma has a platform, and their old version is called VRM....
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Relationship
Verisma is wonderful. Their service people are fantastic, friendly, and helpful. I can't say enough...
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Relationship
Verisma releases a lot of records for our organization, and I have only heard of one time when we...
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Relationship
Verisma always strives to bring better solutions and automated solutions. Verisma works with us to...
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Relationship, Operations
We sometimes have to remind the Verisma consultants to work on specific work queues and complete...
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Relationship, Operations
We have been extremely happy with Verisma. We don't have to babysit them. They are great, and there...
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Relationship, Services
Verisma lets us know of any new, available technologies. They are also very easy to work with if...
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Relationship, Operations
The ease of our organization implementing and working with Verisma and creating new EMR integration...
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Relationship, Value
If someone was looking to work with Verisma, I would tell them to just make sure that Verisma's...
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Services
If we have to open a ticket with Verisma's help desk or deal with their IT department, sometimes...
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Relationship
Verisma is a true partner. They feel like part of our organization.
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Relationship
The thing that most stands out about Verisma is their people. Their team is just awesome from the...
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Services
There have been a couple of times I have had to get involved when a requester hasn't gotten exactly...
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Relationship
Verisma has been our release of information firm for the enterprise for many years. They are a firm...
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Relationship
We have a critical partnership with Verisma. It is a difficult function to cover for an organization...
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Relationship
Overall, I'm very happy with the Verisma team and their responsiveness. They have been easy to work...
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Relationship, Services
Verisma’s ability to ingest requests was groundbreaking when we first started with them. The...
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Relationship
Verisma sets the rates that we charge. We have put that in their hands as the release of information...
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Services, Value
Our experience with Verisma has not been great. The cost-sharing model isn't what it was sold as; it...
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Relationship, Value
Verisma is doing a pretty decent job. They are doing what we hired them to do. They do a pretty good...
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Relationship, Operations
If someone were to ask me how satisfied we are, I would tell them that when we started, there was a...
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Relationship
Verisma is doing a good job, and they definitely have an impact. They get the work done in a timely...
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Relationship
If we have any questions or concerns, we can reach out to Verisma. They are very receptive, and they...
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Relationship
Verisma doesn't always exceed expectations due to their teams sometimes being siloed; that results...
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Relationship, Services
Verisma does a good job for us. They catch things like records of a patient who got married, and...
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Relationship, Services
The people on one of our shifts struggle to get things to work in the Verisma tool.
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Relationship
Verisma works very well with us. They are very friendly, easy to get ahold of, and quick to respond,...
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Services
We wanted a modification for something specific to our facility, but we weren’t able to get that...
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Relationship
What I like about Verisma is that I don't have to go through many channels to get everything done or...
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Relationship
Sometimes, there are repeated issues. We identify a problem, and then the problem continues. The...
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Relationship
Verisma is good at communicating. I'm on regular calls with them, and they come to meetings...
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Relationship, Services
Verisma works pretty quickly. One of the things I like about Verisma is that they try to improve....
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Operations, Value
Verisma is very transparent about their pricing, so we know in advance whether there is a formula...
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Relationship
The staff members who work with Verisma love the people they work with. Verisma takes things very...
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Services, Value
If we hadn't leveraged Verisma, we would have had to pull resources in-house to build some of the...
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Relationship, Services
Initially, we had quite a few issues working with Verisma. We were on the verge of saying the...
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Operations
We have trained and retrained the people from Verisma, and we still have denials because all of the...
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