Commentary Summary
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User Commentary
Relationship
When our office gets medical record requests, my front desk staff sends the requests to Verisma. And...
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Relationship
Verisma does not consistently exceed our expectations, but my answer may have been different last...
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Relationship
Verisma is a personal company. We can reach the top with no problem and can contact anybody; they...
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People and Knowledge
The turnaround with Verisma’s employees has created an issue because by the time we train someone...
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Relationship
We don't have a lot of issues with regard to people at the firm getting back to us and telling us...
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ROI and Cost
Verisma does a quality check, but we do 90% of the work. It is hard for me to escalate services with...
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People and Knowledge
Verisma normally has a good turnaround time, but their staffing has slumped. Everyone in every...
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Relationship
We don't have a lot of interaction with Verisma’s team members or the people processing requests,...
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Tools and Methodology
Verisma executes things pretty well, but there are some hiccups here and there. For example, we will...
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Tools and Methodology
We created a couple of different technology enhancements with Verisma. Some of the enhancements were...
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Lessons Learned
If I were talking to a peer, I would say that, in my experience, all release of information...
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Relationship
Verisma eventually keeps all of their promises, but not always initially. Sometimes I have to remind...
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People and Knowledge
The Verisma staff that we have on-site are very responsive, and their timeliness is also very good....
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Project Results
With Verisma, there is a long turnaround time from when I send the firm a chart request to when the...
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ROI and Cost
The medical information Verisma sends us is accurate and complete. There are not any missing data...
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Other Observations
Whatever I expect from Verisma after working with them for a while is exactly what I receive. We can...
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Relationship
I do have communication with the medical record specialist, and they are very good at calling me to...
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People and Knowledge
Working with Verisma has been a very productive experience, and we have worked very well with them....
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Tools and Methodology
I am not fully satisfied because there are times that the turnaround time is not met, but there are...
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ROI and Cost
The vendor avoids charging for every little thing because everything is regulated in terms of fees....
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People and Knowledge
Over the past year, I feel like the staffing from Verisma has been inconsistent. They have had...
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People and Knowledge
Our assigned person from Verisma has changed a few times, making it hard for us to get the attention...
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People and Knowledge
The representative that has been working with us does a great job. Our staff loves that person....
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Relationship
We seem to come up with more solutions than the firm. From a marriage perspective, we are the...
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Tools and Methodology
For the release of information, Verisma does a great job. They have very good software that does...
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People and Knowledge
Sometimes there are issues because some state laws are very different from ours, and we have had...
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People and Knowledge
Verisma has good turnaround times. Once we push things over, they do their QA process pretty quickly...
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Tools and Methodology
As an organization, Verisma does not exceed our expectations. They could improve their phone service...
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Project Results
We are a large, complex facility, and Verisma does pretty well with all of our complexity. We have...
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ROI and Cost
Verisma is really good about waiving fees if we do get a complaint. They avoid charging for every...
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Relationship
Verisma’s management structure is good. We can always talk to several points of management from the...
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Project Results
One issue we have with Verisma is their customer service phone line. The vendor is very hard for...
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Future Outlook
Verisma’s technology is on the right path. We are working a lot with them on integrations with our...
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Relationship
I realize that things happen with technology, but if I had anything to add in terms of how Verisma...
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People and Knowledge
I work really closely with one of the firm's executives. We have a good relationship and open...
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Tools and Methodology
Having Verisma has been a good experience for us. What we like about the firm's product is the...
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Project Results
The turnaround times that we have experienced have been good. I have no complaints about the...
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Relationship
Verisma is very efficient and always does an excellent job; they take care of any urgent issues...
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Project Results
Verisma is a very good partner. They take care of a lot of our requests for itemized statements. We...
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Relationship
Verisma does a lot of things very well. I meet with a high-up person every so often, and that person...
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Lessons Learned
Verisma is good for the most part, but I would want to vet other firms before I would buy Verisma's...
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Relationship
We have a long-term working relationship with the firm, and that has been very good. We work very...
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Tools and Methodology
I would like to see Verisma focus more of their efforts on technology, specifically electronic...
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Lessons Learned
My advice to someone working with Verisma would be to get really specific about needs and best...
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Project Results
Verisma is innovative. I couldn't be happier with them. The firm's customer service is excellent....
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Tools and Methodology
Verisma has a chart management tool that they use, and it makes things so much easier for us. The...
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ROI and Cost
Verisma avoids charging for every little thing, and I am happy that they do that because money is tight....
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People and Knowledge
Verisma has fabulous customer service, and we get great responses from Verisma's staff. They are...
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Tools and Methodology
Like most firms in the release of information space, Verisma struggles with customer service. Their...
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Relationship
The third parties generally work out pretty well, but a few of them want to circumvent the law in...
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Tools and Methodology
Because the software has AI for reading requests and things of that nature, the firm has a higher...
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Relationship
Verisma is very quick with turnaround time. They are very helpful with any type of need or question...
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ROI and Cost
The firm avoids charging for every little thing. The costs are pretty black and white. That makes...
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Project Results
When we first went live with Verisma during COVID, our primary need was to put up an option for...
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Win/Loss - Why they were selected (by current clients)
When we were initially looking for a firm, we found that everyone we talked to had nothing but good...
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Relationship
Verisma is very quick to get involved at the top level and to bring in their C-level folks or a VP....
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Project Results
Verisma has caught a lot of potential errors. We are definitely getting our money’s worth with...
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Relationship
Verisma takes us into consideration more than another firm we work with. Verisma's business model...
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ROI and Cost
We have been working with Verisma long enough for me to feel that they are delivering the value that...
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Tools and Methodology
Verisma built an online request application that I can point our patients to, and that application...
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Project Results
Even though we have a fairly stable team that works for our site, there are occasions when the team...
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Tools and Methodology
Occasionally, third parties call us directly to complain that they have trouble getting through to...
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Project Results
We have had experience with different vendors and firms over the years. After talking to some of my...
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Relationship
We made a mutual decision with Verisma about where Verisma’s staff would work, and we made the...
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People and Knowledge
Verisma needs to offer a little more assistance. It seems like when I need something right away, it...
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Tools and Methodology
Sometimes, I don't get things done the way I want, and sometimes, Verisma's system isn't fast enough...
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People and Knowledge
I would like it if Verisma came on-site more. My staff has to be involved more if Verisma is not...
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ROI and Cost
Verisma does their best to avoid nickel-and-diming. They have done a wonderful job helping us with a...
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Relationship
Just like everyone, Verisma had some staffing issues with COVID-19, but they have been working...
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ROI and Cost
The shared model makes it easy to get our money's worth. The shared model is where our staff...
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Relationship
Verisma understands our pain points, and Verisma has been helping us with fixing a problem that we...
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Relationship
We do summits and have user groups with Verisma. I am impressed. They have new ideas, and I want to...
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Tools and Methodology
This may be impatience on my part, but Verisma's bandwidth to bring everybody on to new technology...
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People and Knowledge
We have access to the IT team and can reach out to a regional manager immediately. That contact is helpful....
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