Verisma Release of Information Commentary
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Justin Porter
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User Commentary

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Director

Relationship, Relationship, Operations

The Verisma company as a whole is good, but individually, they have one or two problems. The...

Nov 2023
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Director

Relationship, Relationship

Verisma’s managers and executives feel empowered to solve our problems, but the regular staff...

Nov 2023
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Director

Relationship, Relationship

Verisma has partnership sharing, so whatever money they make, they share it back with us, and I like...

Nov 2023
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VP/Other Executive

Relationship, Relationship

Verisma's solution has been very effective, and the quality of their work is on target and on point....

Nov 2023
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Director

Value, Value

Our biggest concern has been pricing. For the first time, the volume mix was different than...

Oct 2023
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Director

Operations, Operations

In the beginning, it seemed like Verisma was driven by a timeline to flip on the full switch, and...

Oct 2023
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Director

Services, Services

The ease for patients and the improved turnaround times have been huge. We had slow turnaround times...

Oct 2023
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Director

Relationship, Relationship

Verisma’s executive-level people stay in touch with us consistently. They check in a few times a...

Oct 2023
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Director

Relationship, Relationship

If there is ever any kind of disagreement with an attorney or a patient or there are issues with...

Oct 2023
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Director

Relationship, Relationship

During a challenging legal situation we went through, I truly felt that Verisma was supporting us...

Oct 2023
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Director

Relationship, Operations

Verisma tailors their knowledge to benefit us. They provide us with metrics to see where we are,...

Oct 2023
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Manager

Services, Services

Microsoft no longer supports Internet Explorer, and Verisma’s main program runs on it. Verisma had a...

Sep 2023
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Manager

Relationship, Relationship, Services, Services

The system we are in seems to have issues pretty often. At least once or twice a week, we get...

Sep 2023
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Manager

Relationship, Relationship

We meet with Verisma regularly, and between meetings, they are very quick to respond to our emails....

Sep 2023
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Manager

Relationship, Relationship, Services, Services

We have not had any issues with turnaround time. However, there have been some instances where...

Sep 2023
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Manager

Relationship, Relationship, Services, Services

In a perfect world, once we push a request to Verisma, that is it. We shouldn't need to touch it...

Sep 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We are not happy with our relationship with Verisma; we kind of want to leave, but we can’t at the...

Sep 2023
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Director

Relationship, Relationship, Services, Services

We like the back-end, administrative billing and collection services that Verisma performs for us;...

Sep 2023
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Director

Operations, Services, Services

One thing that could be improved is the ability for users to scan images and print-to-file them so...

Sep 2023
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Director

Relationship, Relationship

Verisma is very available. The executives are aware and involved. The manager is very reliable and...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Services, Services

One impressive thing is the recurring statistics the manager sends. The firm is always improving or...

Sep 2023
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Director

Relationship, Relationship, Value

Verisma has been working on a new application, and it was pretty rough for a while, but everything...

Sep 2023
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Director

Relationship, Relationship, Relationship

Verisma is a transparent, customer-focused company, and they demonstrate to us that they value us....

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

Verisma is in business to make money. They work with us when we bring issues to their attention, but...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

Verisma offers webinars and provides us with feedback on how other organizations are meeting the...

Jul 2023
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Director

Services, Services, Services

Verisma’s technology is good for the most part. I wouldn't say the technology is perfect or...

Jul 2023
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Director

Services, Services, Services

Verisma has been helpful with the patients' right of access by providing the electronic form in...

Jul 2023
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Director

Relationship, Relationship, Relationship

Our on-site person from Verisma is really good, dedicated, and dependable. That person is very...

Jul 2023
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Director

Relationship, Relationship, Relationship

We would like better and more consistent staffing from Verisma. We would also like the firm to...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Verisma is very accurate, and they do an amazing job for us. When we get an audit where we have a...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

We would like faster turnaround times when we ask for enhancements, but we have asked for better...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

Verisma’s technology is what really got me to look into their services. They do have the best...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Operations, Operations, Operations

Verisma gives us lots of webinars about new regulations and requirements that are very helpful. The...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We have a really good relationship with the person that is responsible for our system. That person...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

I really appreciate Verisma’s solution. The firm's technology is the best that I have seen or heard...

Jul 2023
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Manager

Relationship, Value

Verisma's main goal is to get their money and make their bottom line. Not everything that the firm...

Jul 2023
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Manager

Relationship, Relationship, Relationship

Verisma tries to make things available to us as soon as they can to keep us compliant with new mandates....

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

I have a lot of confidence in Verisma’s QA process because in the years we have worked with the...

Jul 2023
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Manager

Relationship, Relationship, Relationship

There are some communication barriers with Verisma. There have been times when communication and...

Jul 2023
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Manager

Relationship, Relationship, Services, Services, Services

We are trying to incorporate a little more of what Verisma offers. That is never a quick process,...

Jun 2023
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Manager

Services, Services, Services

Verisma has an automated solution in the form of a link that we can use on our website for direct...

Jun 2023
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Manager

Relationship, Relationship, Relationship

Verisma tries to do stat requests as quickly as possible within three to four days, but our...

Jun 2023
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Manager

Relationship, Relationship, Relationship

Verisma has had turnover recently. I had to deactivate access for one of the cases, but that doesn't...

Jun 2023
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Manager

Relationship, Relationship, Relationship

I have not had any issues with Verisma. I actually enjoy the team we work with. We deal primarily...

Jun 2023
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Manager

Relationship, Relationship, Relationship

Verisma is cooperative. We had an issue not long ago where they offered to help us even though the...

Jun 2023
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Manager

Relationship, Relationship, Relationship

We have regular chats where everybody gets on, and Verisma executives are accessible. They are...

Jun 2023
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Manager

Loyalty, Loyalty, Loyalty

The automated option within Verisma's system is fantastic. We are looking forward to that. That will...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

If charges start to look like they are going to be incorporated for large numbers of things, Verisma...

Jun 2023
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Director

Relationship, Relationship, Relationship

We review all of the charts before they go out, and the person from Verisma that we work with is...

May 2023
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Director

Relationship, Relationship, Relationship

Verisma is straightforward and great to work with. We have situations where we need things done...

May 2023
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Director

Services, Services, Services

In our EMR, we cannot set up a template to pull information, but we can scan things into a document...

May 2023
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Manager

Relationship, Relationship, Relationship

There have been a few bumps along the way, but the last several years have been full of smooth...

May 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Verisma has stepped up their game big time over the last several years with their turnaround times...

May 2023
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Director

Relationship, Relationship, Relationship

The firm has done a lot with the technology. We have definitely seen that improve over the years....

May 2023
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Director

Relationship, Relationship, Relationship

We upload things, and we are really fast, but the firm doesn’t slow us down. They usually complete...

May 2023
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Director

Relationship, Relationship, Relationship

The firm’s customer service team has been the only issue. Patients have had to wait forever for...

May 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

When we need something, the firm puts us in a queue, and we can keep checking where we are. For a...

May 2023
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Director

Loyalty, Loyalty, Loyalty, Services, Services, Services, Value, Value, Value

For release of information, the firm has a platform that patients are able to use to download...

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

We have updated our release forms, and we are constantly tweaking the links and online verbiage. And...

May 2023
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Director

Services, Services, Services

We handle the portal ourselves, so if a patient requests records, they have two options. They can do...

May 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

The firm is on top of new requirements and regulations. They inform us about things in our regular...

May 2023
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Director

Relationship

Since we went live with Verisma's system, we have not had any issues with the firm. They are pretty...

Mar 2023
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Director

Loyalty, Relationship

The firm works pretty well with third-party requesters. I give the firm credit for reaching out to...

Mar 2023
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Director

Relationship

Verisma is really easy to work with, and they improve their system quite a bit. They always look for...

Mar 2023
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VP/Other Executive

Loyalty, Relationship

Verisma is very customer focused, and they always have been. They stay in touch with their customers...

Mar 2023
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VP/Other Executive

Value

Verisma absolutely avoids charging for little things. That sets them apart from some of the other...

Mar 2023
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Director

Relationship, Services

Verisma has a good platform for us to keep track of all our disclosures, and they provide a good...

Feb 2023
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Director

Relationship, Services

There is not always a good flow of communication between our organization and Verisma. The...

Feb 2023
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Director

Services

Sometimes the technology within Verisma's system doesn't work. We get glitches or error messages a...

Feb 2023
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Director

Relationship

I would suggest Verisma to a peer, but I would do so with guarded thoughts. I would be honest about...

Feb 2023
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Manager

Relationship

When our office gets medical record requests, my front desk staff sends the requests to Verisma. And...

Jan 2023
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Director

Relationship

Verisma does not consistently exceed our expectations, but my answer may have been different last...

Jan 2023
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Director

Relationship

Verisma is a personal company. We can reach the top with no problem and can contact anybody; they...

Jan 2023
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Director

Relationship

The turnaround with Verisma’s employees has created an issue because by the time we train someone...

Jan 2023
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