Verisma Release of Information Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Relationship
Someone we work with goes out of their way to help in any way possible.
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Relationship, Services
Things are all great with Verisma. We use them for multiple things and have used them for years, but...
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Relationship, Operations
Verisma is an extension of one of our internal departments. They help create a seamless process....
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Services
We are not completely satisfied with the services. For example, patients receive copies of records...
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Relationship
Verisma’s team is strong, and they all have open communication. If I email one person in particular,...
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Relationship, Value
We get a great return on our investment with Verisma because the HIPAA laws are so in-depth that we...
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Value
We have been very satisfied with the cost of Verisma's service. They have maintained a reasonable...
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Relationship, Services
Verisma’s portal meets our expectations. Patients can go online and request their records without...
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Relationship
If we have an immediate need for a release of information, Verisma is great. We reach out via email,...
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Relationship
We have used Verisma's team in the past. Some of the team members have been with us a while. They...
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Relationship
We have a really good working relationship with Verisma, but I don't really know whether there is...
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Relationship, Services
We just don't have a lot of issues with Verisma. They are doing what they intend to do, so they are...
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Services
We don't have a lot of issues with the portal. It is a very seamless solution. We pull it in through...
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Relationship
Verisma is meeting all our expectations. If we have an issue, they are quick to resolve it. We are...
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Relationship, Services
I like the fact that with Verisma, we still have a lot of control over the accounts that we are...
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Relationship
The firm is very easy to work with. Anytime we have an issue with the portal, the firm is very quick...
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Relationship
I would like to see Verisma's service expanded throughout our organization and to see their service...
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Services, Value
Verisma has saved time for our staff to be more efficient in the office. Our patients have commented...
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Relationship, Operations
Verisma has provided the extra support needed to take care of the behind-the-scenes tasks that are...
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Relationship, Services, Value
We have been extremely satisfied with all the services that Verisma provides.
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Relationship
We are very pleased with Verisma and the service they provide.
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Loyalty, Relationship
Verisma has not communicated with me regarding issues with the release of information service. I...
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Services
The portal is a bit confusing when we are checking the status of HEDIS reviews or submissions that...
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Relationship
Patients are generally satisfied with the processing of release of information requests. We have...
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Relationship, Services
The firm's staff members are not always very receptive to what we say. It isn't a result of their...
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Relationship, Services
We do regular meetings with Verisma to touch base about their turnaround time, but we also check in...
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Relationship, Operations
Not only has there been turnover in the firm's day-to-day staff, but some of their staff members who...
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Relationship, Operations, Services
Verisma’s turnaround time tends to be pretty quick. We tell the requesters a certain turnaround time...
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Operations
One of the things I like is that Verisma offers more than just release of information services. If...
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Loyalty
We are tracking Epic's fully functional release of information solution, and once we have parity and...
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Operations, Services
We have had several issues with technology stopping, like at times we have been unable to pass files...
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Relationship
The remote staff that the firm assigns to our site could use more training. The on-site people are...
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Relationship
We have had a lot of turnover with the managers from Verisma who are assigned to our site. We have...
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Services
As far as the integration of the software goes, I don't think it really works together at all. The...
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Relationship
We have had some stuff come up over the years, and the firm has started holding regular meetings...
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Relationship, Operations
Our request submission comes through just too many different avenues, and the record retrieval...
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Relationship, Operations, Services, Value
Verisma offers other services, so they have a compliance and training university that they provide...
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Relationship, Operations, Services
There was a time when Verisma didn’t consistently exceed our expectations. There was a different...
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Operations
Verisma has a very fast turnaround time. But now we have brought in automation with Verisma, and...
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Relationship, Operations, Services
My philosophy with my firms is that they should run in the background of my professional life. If...
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Loyalty, Operations, Services, Value
With Verisma, organizations can expect a reduction of stress, more proficient turnaround times, and...
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Operations, Services
Verisma comes to us with automation, AI, or some type of technology tool, and it sounds great, and...
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Relationship
Verisma communicates frequently, and we have a very strong working relationship. When something is...
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Services
Our billables are the only things that I have to really nudge Verisma to get. The firm is definitely...
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Operations
Our organization wasn’t accustomed to outsourcing, so I asked Verisma to provide training and help...
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Operations
Verisma has a pretty good organization overall. Their webinars are very helpful, and the education...
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Relationship
My only question that might be helpful is how Verisma is securing reproductive health information. I...
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Loyalty, Services
With release of information software, the efficiency is there, but the quality is more questionable....
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Value
We don’t pay Verisma at all because they only handle our billable functions, and that makes the...
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Loyalty, Operations, Services
I would highly recommend Verisma. They really exceeded my expectations because I expected a much...
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Relationship, Operations, Services
The only thing I can think of that Verisma could improve is communication across their team. I am...
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Loyalty, Operations
We are not fully integrated yet. We need to get the RPA solution in place so that the integration...
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Loyalty, Services
We used another firm for certain locations, and I feel like their customer service wasn't as up to...
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Relationship, Operations, Services, Value
Verisma is super responsive. The implementation was way smoother than we had ever thought. Verisma’s...
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Relationship
Verisma has had their senior leaders on. They absolutely want a long-term partnership. I would give...
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Loyalty, Operations
We use Verisma's service for release of information and more. Verisma is new, but they are doing...
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Relationship
Verisma is a little lagging in terms of follow-up via email or calls. I like things done quicker...
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Relationship
Verisma accommodates what each campus needs. They always want to satisfy the customer.
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Relationship
We have had a relationship with Verisma for a long time. I have watched Verisma grow, and they have...
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Relationship, Value
If another institution called me, I would definitely give Verisma a pretty high recommendation....
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Services
The Verisma system is easy to use. They have a release record management system. We are taught how...
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Relationship, Services
Verisma is really up there with all the regulations across the US. What stands out to me about...
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Services
There is really no issue with the systems that Verisma provides, especially the online portal....
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Relationship, Services
I like Verisma's ease of use, turnaround time, and partnership. Our staff is able to pull the...
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Relationship
Staffing is a challenge for the entire world right now. Verisma has some turnover, and it would be...
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Relationship
Verisma has exceeded our expectations by meeting all the deadlines and producing a quick turnaround...
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Operations
Verisma did a poor job of scoping the volume of nonbillable things we were doing. We have since had...
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Relationship, Services
We have had denials tied to not releasing records in a timely manner. Things have gone downhill for...
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Relationship
We have been through several different people who oversee our account. I keep telling the firm that...
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Loyalty, Relationship
Verisma’s revenue stream is just about dried up. The firm doesn’t consistently exceed expectations....
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Relationship
I have access to and hear from the firm a lot. They reach out because of all the issues going on;...
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Relationship, Value
The firm isn’t driving tangible outcomes; we are getting lots of denials from them, and they aren’t...
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Relationship
I have a group of peers who I commiserate quite frequently with when we all have issues. One of us...
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Relationship, Operations
Verisma has to figure out how to solve their biggest issue, which is the expertise level of the...
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Relationship, Operations
Verisma has a high turnover rate. We have a specific workflow that our providers want, and when we...
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Relationship, Operations, Services
Verisma exceeds our expectations with their urgency. If something is missed or if I get something...
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Relationship, Services
Verisma exceeds my expectations because they are very communicative. We have a very close...
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Operations, Services
We had some challenges at the very beginning around some workflows. However, Verisma stepped up very...
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Relationship, Operations
I know Verisma is working on archiving. That is at the top of the list for our industry. The firm is...
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Operations
Verisma is expanding into other areas that have to do with information storage. The firm is looking...
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Relationship
For a large organization, Verisma has really worked with our staff members to meet our needs....
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Relationship
With Verisma, we used to have an account executive who would come around fairly frequently. However,...
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Relationship
In the past, we have had very qualified, knowledgeable people in-house. Our last few people from...
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Relationship
One way that Verisma has exceeded expectations is by being great about changing up their team. When...
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Relationship
Verisma knows our organization’s mission, and they do projects and send us things that some of our...
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Relationship
Verisma is great at working with me on our scope of work. Often, a new type of document comes in, or...
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Relationship, Services
With document management, it is always a struggle to look for duplicates and make sure we avoid...
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Relationship
We have had a great experience with Verisma, even through multiple acquisitions. We have managed to...
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Relationship
I'm happy with Verisma. I have a regular call with them, and they send me reports. The team I work...
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Relationship, Services
Verisma is very customer oriented. If we have any issues, they get back to us. Not that we have a...
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Relationship, Services
I really can't say enough about Verisma. I have worked with quite a few release of information firms...
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Relationship, Operations
It is just really easy to locate requests in Verisma's portal. It is very user-friendly. I have...
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Relationship, Services
One of the main issues we experience with Verisma is processing large record requests. Some requests...
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Relationship
We receive thousands of audits, and when Verisma stepped in to help during a period of staffing...
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Relationship
Whenever I need help, I can always reach out to our Verisma representative, and they are excellent...
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Relationship
There have been some IT issues, which are beyond my area, but Verisma has been actively working with...
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Relationship
Our Verisma representative is very effective at solving any issues or quickly involving the right...
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Relationship
We have worked with Verisma for a very long time and have an excellent relationship with them. They...
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Relationship
We have expanded our services, and Verisma has adapted quickly, learning each new area to continue...
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Relationship
Verisma’s service works very well for our needs. They are always willing to assist with special...
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Operations, Services
The interoperability is very seamless. We have had no issues with Verisma using their technology...
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Relationship, Operations, Services
Verisma is very engaged in the marketplace, both from a legal standpoint and in the healthcare...
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Loyalty, Relationship
We talk to Verisma consistently, and we have a regular meeting where all the stakeholders are...
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Relationship, Operations, Value
Verisma does a great job on turnaround time. We generally have a very quick turnaround, and that is...
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Relationship
Verisma communicates exceptionally well with our staff, coordinating daily activities and notifying...
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Relationship, Services, Value
The tangible outcomes of Verisma's work include fast turnaround times, the ability to handle large...
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Relationship, Services
Verisma is very responsive and quick, particularly with clinics where requests are managed across...
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Relationship, Services
Verisma demonstrates compassion and flexibility in handling sensitive situations. When a patient has...
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Relationship
Verisma does a great job overall. While our organizational model is somewhat different from others,...
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Relationship
With Verisma, it is important to maintain a strong working partnership. They carry the primary...
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Relationship
Verisma has been very accommodating. Initially, some of the individuals on our side who were...
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Relationship, Services
Verisma exceeds our expectations. We had a report that we needed to do because of a new requirement,...
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Relationship, Services
When Verisma has turnover and gets new people, we can tell because of the quality control. We get...
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Relationship
Verisma is creative. We can express a need, and they have the creativity to come up with a solution....
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Services
We haven't had any issues with the integration of Verisma's portal or anything. The integration has...
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Relationship, Operations
We have had a reduction in workforce and have closed multiple facilities, and Verisma has acquired...
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Relationship
We have regular meetings with Verisma to touch base and ensure that there are no issues or topics...
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Relationship
Verisma does things very well. They have a workflow and systems in place already. They are not new...
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Relationship
I have always been satisfied with the people that we deal with at Verisma. I never really have any...
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Relationship, Value
There are things that Verisma does for us that they don't charge us for, and we don't have staff to...
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Relationship
So far, I have dealt with just a handful of Verisma’s staff members, but the ones I have dealt with...
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Relationship
Verisma exceeds my expectations. They quickly jump on whatever they need to. They are quick to...
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Relationship
I don’t have any problems with the vendor whatsoever. Anytime I have asked Verisma, they have always...
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Relationship
The executives are 100% involved. Even when they are out, they have somebody who takes over, or they...
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Services
In terms of outcomes, I can make sure that Verisma can complete the task, or I can see information...
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Relationship, Services
Right now, I don’t have any problems with the integration and interoperability. Most of the issue...
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Relationship
I like the liaison that I work with. They are very personable, and they go out of their way to be...
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Services
I can’t think of any improvements Verisma could make at the moment. Everything seems to be working...
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Value
Verisma does avoid charging me for everything. They have a set rate, and they bill the requester, so...
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Relationship, Services
The strategic ability is definitely good; there is no question about it. I don’t have any problems...
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Value
Verisma’s request submission and retrieval process is very efficient. I'm satisfied overall in that...
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Relationship, Services
There is still room for improvement in a few areas, such as working out some of the kinks with the...
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Relationship
We sometimes have a sudden shift in Verisma staff on projects, and that creates a delay. When...
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Relationship
Verisma executes pretty well overall, but they sometimes fall short. We sometimes have to repeat...
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Relationship
Verisma is constantly asking us what our needs are, and even if we voice a wild idea, they are...
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Value
I would still buy Verisma because they have a very good product that just needs a little extra...
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Value
Verisma is rolling out technology that we are finding beneficial, and it is actually cost-saving....
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Loyalty, Services
I am looking for just more technical solutions from Verisma. As AI is being launched more, I want to...
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Relationship
When we start going back and forth with Verisma about interpreting laws around the release of...
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Relationship
Verisma’s team is very involved and engaged. I have talked to some higher-ups, and the firm's people...
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Loyalty, Services
Verisma has done a lot, but we always want more AI, and I know they are working on that. We would...
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Relationship
Verisma goes over statistics with us regularly, and they are there when we need additional people to...
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Relationship
Verisma is very responsive to our needs. They do a great job of providing us quality services, being...
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Services
Verisma is dependent on a third-party system. When that third-party system goes down, the flow of...
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Loyalty, Relationship
Verisma is very actively engaged. I was at an AHIMA conference recently, and Verisma was there all...
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Relationship
Verisma seems to have concern for their clients. They try to try to meet their clients' needs. I...
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Value
The vendor probably avoids charging for every little thing. They are pretty good about discussing...
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Relationship, Operations
The vendor’s strategic ability is very good. They are good with education and letting us know about...
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Relationship
I would rate the vendor’s executive involvement a little lower because there have been multiple...
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Relationship
It is probably pretty likely that I would recommend Verisma. They were very good to work with, and I...
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Relationship
There have been a lot of improvements in the interoperability department. Verisma has worked very...
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Relationship, Operations
The vendor has exceeded expectations. They hired people who strictly stick to our account. Because...
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Value
Verisma is great at not charging for every little thing. They are excellent there.
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Relationship
Verisma actively collaborates with us on new efficiency strategies, focusing on improving processes...
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Relationship, Services
There are copy services, but we don’t actually copy anymore; everything is done electronically....
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Relationship
Executive involvement with Verisma is excellent. People from the firm have reached out several times...
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Loyalty
We did our due diligence and reviewed other firms since we had a long relationship, and in the end,...
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Relationship, Services
Whenever we integrate with other systems, there is always a bit of chaos, but overall, Verisma is...
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Services
Our representatives are really good. If we have a problem with the system, we email them directly,...
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Services
The administration team at Verisma sometimes is slow in responding to some of our requests when we...
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Relationship
Verisma knows the subject matter, and they know where the ball is going. We have asked for a lot....
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Relationship
When something needs to be escalated, my go-to person from Verisma is always great. Verisma is a...
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Relationship, Services
The primary issue with Verisma was a combination of the technology and reliability. There had been...
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Value
There is a service fee with Verisma. I don't think Verisma nickel-and-dimes us. Our fee structure...
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Relationship, Value
For the most part, the service makes Verisma worth it. But there have been plenty of pain points. We...
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Loyalty
We are moving to another firm for two reasons. We are expanding to include additional practices, and...
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Services
There isn't much interoperability happening with Verisma. We don't really have interoperability with...
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Loyalty, Relationship
With the volume we are talking about, some things don't go as we want. What I would qualify with the...
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Loyalty, Operations
We are still working with Verisma today. We could move everything through the EHR, but the main...
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Relationship, Services
The Verisma executives get on calls with us once in a while, but they are not regularly involved....
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Relationship, Services
Verisma interacts with us, and they are responsive. Their staff members are really good. I like the...
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Operations, Services
Verisma’s charges are pretty reasonable, and they work with us to set the fee. They do try to sell...
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Operations, Services
Some interoperability works well, but there are other parts that Verisma hasn’t been able to fix....
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Loyalty, Relationship
We used to use another firm’s service, but we transitioned to Verisma a while ago, and we have no...
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Relationship
Verisma has had some turnover with some of their management in the past year. Things have improved...
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Loyalty, Relationship
Verisma has definitely shared with us what other customers do. We implemented some of their...
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Services
We do have some integration with Verisma Release Manager for sharing and releasing patient...
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Relationship
I know Verisma merged with another organization, and they have been free about sharing information...
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Value
Verisma has avoided charging us for every little thing, and that is definitely a benefit. Verisma...
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Services
Verisma is very autonomous with what they handle for us, and they do everything very smoothly. We...
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Relationship
Verisma’s execution has been very easy and painless for us. They are also pretty engaged with us. We...
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Services, Value
My expected outcome with Verisma is to have the patients contact Verisma, get the ROI release, and...
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Loyalty, Relationship
We have been with Verisma for a long time. I feel as though they are engaged appropriately,...
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Services
Verisma has had a few folks who work for them who have had some breaches here and there.
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Relationship, Operations
I would tell anyone looking at Verisma that the firm is a leader in the release of information...
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Services, Value
Verisma has gotten better in the last few years. The past five years have been transformational....
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Relationship, Operations, Services
Whenever we reach out to Verisma with issues, they are always up for the challenge. We had an issue...
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Operations, Services
The top highlight with Verisma is that they are transparent. They offer a quality reporting...
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Commentary Summary
Comment Type Breakout