Verisma Release of Information Commentary

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Ironing out the wrinkles in the beginning and learning how to speak the same language, so to speak,...

Overall, everything with Verisma has been really great. They are extremely reliable. They don't have...

Verisma has really great staff. They are easy to work with and knowledgeable. Once a year, the...

When we look up a patient in Verisma's tool, there could be multiple entries for the same name. So...

Verisma reminds us about and includes us in any of their seminars and continuing education that are...

Verisma is part of our long-term plans because we've had a long-term relationship. They meet...

I have a great relationship with our account manager and the executives because we have meetings...

It feels like Verisma's staff members and consultants are a part of our team. It doesn't feel like...

Someone we work with goes out of their way to help in any way possible.

Things are all great with Verisma. We use them for multiple things and have used them for years, but...

Verisma is an extension of one of our internal departments. They help create a seamless process....

We are not completely satisfied with the services. For example, patients receive copies of records...

Verisma’s team is strong, and they all have open communication. If I email one person in particular,...

We get a great return on our investment with Verisma because the HIPAA laws are so in-depth that we...

We have been very satisfied with the cost of Verisma's service. They have maintained a reasonable...

Verisma’s portal meets our expectations. Patients can go online and request their records without...

If we have an immediate need for a release of information, Verisma is great. We reach out via email,...

We have used Verisma's team in the past. Some of the team members have been with us a while. They...

We have a really good working relationship with Verisma, but I don't really know whether there is...

We just don't have a lot of issues with Verisma. They are doing what they intend to do, so they are...

We don't have a lot of issues with the portal. It is a very seamless solution. We pull it in through...

Verisma is meeting all our expectations. If we have an issue, they are quick to resolve it. We are...

I like the fact that with Verisma, we still have a lot of control over the accounts that we are...

The firm is very easy to work with. Anytime we have an issue with the portal, the firm is very quick...

I would like to see Verisma's service expanded throughout our organization and to see their service...

Verisma has saved time for our staff to be more efficient in the office. Our patients have commented...

Verisma has provided the extra support needed to take care of the behind-the-scenes tasks that are...

We have been extremely satisfied with all the services that Verisma provides.

We are very pleased with Verisma and the service they provide.

Verisma has not communicated with me regarding issues with the release of information service. I...

The portal is a bit confusing when we are checking the status of HEDIS reviews or submissions that...

Patients are generally satisfied with the processing of release of information requests. We have...

The firm's staff members are not always very receptive to what we say. It isn't a result of their...

We do regular meetings with Verisma to touch base about their turnaround time, but we also check in...

Not only has there been turnover in the firm's day-to-day staff, but some of their staff members who...

Verisma’s turnaround time tends to be pretty quick. We tell the requesters a certain turnaround time...

One of the things I like is that Verisma offers more than just release of information services. If...

We are tracking Epic's fully functional release of information solution, and once we have parity and...

We have had several issues with technology stopping, like at times we have been unable to pass files...

The remote staff that the firm assigns to our site could use more training. The on-site people are...

We have had a lot of turnover with the managers from Verisma who are assigned to our site. We have...

As far as the integration of the software goes, I don't think it really works together at all. The...

We have had some stuff come up over the years, and the firm has started holding regular meetings...

Our request submission comes through just too many different avenues, and the record retrieval...

Verisma offers other services, so they have a compliance and training university that they provide...

There was a time when Verisma didn’t consistently exceed our expectations. There was a different...

Verisma has a very fast turnaround time. But now we have brought in automation with Verisma, and...

My philosophy with my firms is that they should run in the background of my professional life. If...

With Verisma, organizations can expect a reduction of stress, more proficient turnaround times, and...

Verisma comes to us with automation, AI, or some type of technology tool, and it sounds great, and...

Verisma communicates frequently, and we have a very strong working relationship. When something is...

Our billables are the only things that I have to really nudge Verisma to get. The firm is definitely...

Our organization wasn’t accustomed to outsourcing, so I asked Verisma to provide training and help...

Verisma has a pretty good organization overall. Their webinars are very helpful, and the education...

My only question that might be helpful is how Verisma is securing reproductive health information. I...

With release of information software, the efficiency is there, but the quality is more questionable....

We don’t pay Verisma at all because they only handle our billable functions, and that makes the...

I would highly recommend Verisma. They really exceeded my expectations because I expected a much...

The only thing I can think of that Verisma could improve is communication across their team. I am...

We are not fully integrated yet. We need to get the RPA solution in place so that the integration...

We used another firm for certain locations, and I feel like their customer service wasn't as up to...

Verisma is super responsive. The implementation was way smoother than we had ever thought. Verisma’s...

Verisma has had their senior leaders on. They absolutely want a long-term partnership. I would give...

We use Verisma's service for release of information and more. Verisma is new, but they are doing...

Verisma is a little lagging in terms of follow-up via email or calls. I like things done quicker...

Verisma accommodates what each campus needs. They always want to satisfy the customer.

We have had a relationship with Verisma for a long time. I have watched Verisma grow, and they have...

If another institution called me, I would definitely give Verisma a pretty high recommendation....

The Verisma system is easy to use. They have a release record management system. We are taught how...

Verisma is really up there with all the regulations across the US. What stands out to me about...

There is really no issue with the systems that Verisma provides, especially the online portal....

I like Verisma's ease of use, turnaround time, and partnership. Our staff is able to pull the...

Staffing is a challenge for the entire world right now. Verisma has some turnover, and it would be...

Verisma has exceeded our expectations by meeting all the deadlines and producing a quick turnaround...

Verisma did a poor job of scoping the volume of nonbillable things we were doing. We have since had...

We have had denials tied to not releasing records in a timely manner. Things have gone downhill for...

We have been through several different people who oversee our account. I keep telling the firm that...

Verisma’s revenue stream is just about dried up. The firm doesn’t consistently exceed expectations....

I have access to and hear from the firm a lot. They reach out because of all the issues going on;...

The firm isn’t driving tangible outcomes; we are getting lots of denials from them, and they aren’t...

I have a group of peers who I commiserate quite frequently with when we all have issues. One of us...

Verisma has to figure out how to solve their biggest issue, which is the expertise level of the...

Verisma has a high turnover rate. We have a specific workflow that our providers want, and when we...

Verisma exceeds our expectations with their urgency. If something is missed or if I get something...

Verisma exceeds my expectations because they are very communicative. We have a very close...

We had some challenges at the very beginning around some workflows. However, Verisma stepped up very...

I know Verisma is working on archiving. That is at the top of the list for our industry. The firm is...

Verisma is expanding into other areas that have to do with information storage. The firm is looking...

For a large organization, Verisma has really worked with our staff members to meet our needs....

With Verisma, we used to have an account executive who would come around fairly frequently. However,...

In the past, we have had very qualified, knowledgeable people in-house. Our last few people from...

One way that Verisma has exceeded expectations is by being great about changing up their team. When...

Verisma knows our organization’s mission, and they do projects and send us things that some of our...

Verisma is great at working with me on our scope of work. Often, a new type of document comes in, or...

With document management, it is always a struggle to look for duplicates and make sure we avoid...

We have had a great experience with Verisma, even through multiple acquisitions. We have managed to...

I'm happy with Verisma. I have a regular call with them, and they send me reports. The team I work...

Verisma is very customer oriented. If we have any issues, they get back to us. Not that we have a...

I really can't say enough about Verisma. I have worked with quite a few release of information firms...

It is just really easy to locate requests in Verisma's portal. It is very user-friendly. I have...

One of the main issues we experience with Verisma is processing large record requests. Some requests...

We receive thousands of audits, and when Verisma stepped in to help during a period of staffing...

Whenever I need help, I can always reach out to our Verisma representative, and they are excellent...

There have been some IT issues, which are beyond my area, but Verisma has been actively working with...

Our Verisma representative is very effective at solving any issues or quickly involving the right...

We have worked with Verisma for a very long time and have an excellent relationship with them. They...

We have expanded our services, and Verisma has adapted quickly, learning each new area to continue...

Verisma’s service works very well for our needs. They are always willing to assist with special...

The interoperability is very seamless. We have had no issues with Verisma using their technology...

Verisma is very engaged in the marketplace, both from a legal standpoint and in the healthcare...

We talk to Verisma consistently, and we have a regular meeting where all the stakeholders are...

Verisma does a great job on turnaround time. We generally have a very quick turnaround, and that is...

Verisma communicates exceptionally well with our staff, coordinating daily activities and notifying...

The tangible outcomes of Verisma's work include fast turnaround times, the ability to handle large...

Verisma is very responsive and quick, particularly with clinics where requests are managed across...

Verisma demonstrates compassion and flexibility in handling sensitive situations. When a patient has...

Verisma does a great job overall. While our organizational model is somewhat different from others,...

With Verisma, it is important to maintain a strong working partnership. They carry the primary...

Verisma has been very accommodating. Initially, some of the individuals on our side who were...

Verisma exceeds our expectations. We had a report that we needed to do because of a new requirement,...

When Verisma has turnover and gets new people, we can tell because of the quality control. We get...

Verisma is creative. We can express a need, and they have the creativity to come up with a solution....

We haven't had any issues with the integration of Verisma's portal or anything. The integration has...

We have had a reduction in workforce and have closed multiple facilities, and Verisma has acquired...

We have regular meetings with Verisma to touch base and ensure that there are no issues or topics...

Verisma does things very well. They have a workflow and systems in place already. They are not new...

I have always been satisfied with the people that we deal with at Verisma. I never really have any...

There are things that Verisma does for us that they don't charge us for, and we don't have staff to...

So far, I have dealt with just a handful of Verisma’s staff members, but the ones I have dealt with...

Verisma exceeds my expectations. They quickly jump on whatever they need to. They are quick to...

I don’t have any problems with the vendor whatsoever. Anytime I have asked Verisma, they have always...

The executives are 100% involved. Even when they are out, they have somebody who takes over, or they...

In terms of outcomes, I can make sure that Verisma can complete the task, or I can see information...

Right now, I don’t have any problems with the integration and interoperability. Most of the issue...

I like the liaison that I work with. They are very personable, and they go out of their way to be...

I can’t think of any improvements Verisma could make at the moment. Everything seems to be working...

Verisma does avoid charging me for everything. They have a set rate, and they bill the requester, so...

The strategic ability is definitely good; there is no question about it. I don’t have any problems...

Verisma’s request submission and retrieval process is very efficient. I'm satisfied overall in that...

There is still room for improvement in a few areas, such as working out some of the kinks with the...

We sometimes have a sudden shift in Verisma staff on projects, and that creates a delay. When...

Verisma executes pretty well overall, but they sometimes fall short. We sometimes have to repeat...

Verisma is constantly asking us what our needs are, and even if we voice a wild idea, they are...

I would still buy Verisma because they have a very good product that just needs a little extra...

Verisma is rolling out technology that we are finding beneficial, and it is actually cost-saving....

I am looking for just more technical solutions from Verisma. As AI is being launched more, I want to...

When we start going back and forth with Verisma about interpreting laws around the release of...

Verisma’s team is very involved and engaged. I have talked to some higher-ups, and the firm's people...

Verisma has done a lot, but we always want more AI, and I know they are working on that. We would...

Verisma goes over statistics with us regularly, and they are there when we need additional people to...

Verisma is very responsive to our needs. They do a great job of providing us quality services, being...

Verisma is dependent on a third-party system. When that third-party system goes down, the flow of...

Verisma is very actively engaged. I was at an AHIMA conference recently, and Verisma was there all...

Verisma seems to have concern for their clients. They try to try to meet their clients' needs. I...

The vendor probably avoids charging for every little thing. They are pretty good about discussing...

The vendor’s strategic ability is very good. They are good with education and letting us know about...

I would rate the vendor’s executive involvement a little lower because there have been multiple...

It is probably pretty likely that I would recommend Verisma. They were very good to work with, and I...

There have been a lot of improvements in the interoperability department. Verisma has worked very...

The vendor has exceeded expectations. They hired people who strictly stick to our account. Because...

Verisma is great at not charging for every little thing. They are excellent there.

Verisma actively collaborates with us on new efficiency strategies, focusing on improving processes...

There are copy services, but we don’t actually copy anymore; everything is done electronically....

Executive involvement with Verisma is excellent. People from the firm have reached out several times...

We did our due diligence and reviewed other firms since we had a long relationship, and in the end,...

Whenever we integrate with other systems, there is always a bit of chaos, but overall, Verisma is...

Our representatives are really good. If we have a problem with the system, we email them directly,...

The administration team at Verisma sometimes is slow in responding to some of our requests when we...

Verisma knows the subject matter, and they know where the ball is going. We have asked for a lot....

When something needs to be escalated, my go-to person from Verisma is always great. Verisma is a...

The primary issue with Verisma was a combination of the technology and reliability. There had been...

There is a service fee with Verisma. I don't think Verisma nickel-and-dimes us. Our fee structure...

For the most part, the service makes Verisma worth it. But there have been plenty of pain points. We...

We are moving to another firm for two reasons. We are expanding to include additional practices, and...

There isn't much interoperability happening with Verisma. We don't really have interoperability with...

With the volume we are talking about, some things don't go as we want. What I would qualify with the...

We are still working with Verisma today. We could move everything through the EHR, but the main...

The Verisma executives get on calls with us once in a while, but they are not regularly involved....

Verisma interacts with us, and they are responsive. Their staff members are really good. I like the...

Verisma’s charges are pretty reasonable, and they work with us to set the fee. They do try to sell...

Some interoperability works well, but there are other parts that Verisma hasn’t been able to fix....

We used to use another firm’s service, but we transitioned to Verisma a while ago, and we have no...

Verisma has had some turnover with some of their management in the past year. Things have improved...

Verisma has definitely shared with us what other customers do. We implemented some of their...

We do have some integration with Verisma Release Manager for sharing and releasing patient...

I know Verisma merged with another organization, and they have been free about sharing information...

Verisma has avoided charging us for every little thing, and that is definitely a benefit. Verisma...

Verisma is very autonomous with what they handle for us, and they do everything very smoothly. We...

Verisma’s execution has been very easy and painless for us. They are also pretty engaged with us. We...

My expected outcome with Verisma is to have the patients contact Verisma, get the ROI release, and...

We have been with Verisma for a long time. I feel as though they are engaged appropriately,...

Verisma has had a few folks who work for them who have had some breaches here and there.