Verisma Release of Information Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Services, Value
Our experience with Verisma has not been great. The cost-sharing model isn't what it was sold as; it...
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Relationship, Value
Verisma is doing a pretty decent job. They are doing what we hired them to do. They do a pretty good...
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Relationship, Operations
If someone were to ask me how satisfied we are, I would tell them that when we started, there was a...
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Relationship
Verisma is doing a good job, and they definitely have an impact. They get the work done in a timely...
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Relationship
If we have any questions or concerns, we can reach out to Verisma. They are very receptive, and they...
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Relationship
Verisma doesn't always exceed expectations due to their teams sometimes being siloed; that results...
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Relationship, Services
Verisma does a good job for us. They catch things like records of a patient who got married, and...
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Relationship, Services
The people on one of our shifts struggle to get things to work in the Verisma tool.
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Relationship
Verisma works very well with us. They are very friendly, easy to get ahold of, and quick to respond,...
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Services
We wanted a modification for something specific to our facility, but we weren’t able to get that...
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Relationship, Relationship
What I like about Verisma is that I don't have to go through many channels to get everything done or...
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Relationship, Relationship
Sometimes, there are repeated issues. We identify a problem, and then the problem continues. The...
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Relationship, Relationship, Relationship
Verisma is good at communicating. I'm on regular calls with them, and they come to meetings...
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Relationship, Relationship, Services, Services
Verisma works pretty quickly. One of the things I like about Verisma is that they try to improve....
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Operations, Value
Verisma is very transparent about their pricing, so we know in advance whether there is a formula...
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Relationship, Relationship
The staff members who work with Verisma love the people they work with. Verisma takes things very...
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Services, Services, Value
If we hadn't leveraged Verisma, we would have had to pull resources in-house to build some of the...
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Relationship, Relationship, Services
Initially, we had quite a few issues working with Verisma. We were on the verge of saying the...
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Operations, Operations
We have trained and retrained the people from Verisma, and we still have denials because all of the...
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Relationship, Relationship, Operations
The Verisma company as a whole is good, but individually, they have one or two problems. The...
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Relationship, Relationship
Verisma’s managers and executives feel empowered to solve our problems, but the regular staff...
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Relationship, Relationship
Verisma has partnership sharing, so whatever money they make, they share it back with us, and I like...
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Relationship, Relationship
Verisma's solution has been very effective, and the quality of their work is on target and on point....
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Value, Value
Our biggest concern has been pricing. For the first time, the volume mix was different than...
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Operations, Operations
In the beginning, it seemed like Verisma was driven by a timeline to flip on the full switch, and...
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Services, Services
The ease for patients and the improved turnaround times have been huge. We had slow turnaround times...
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Relationship, Relationship
Verisma’s executive-level people stay in touch with us consistently. They check in a few times a...
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Relationship, Relationship
If there is ever any kind of disagreement with an attorney or a patient or there are issues with...
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Relationship, Relationship
During a challenging legal situation we went through, I truly felt that Verisma was supporting us...
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Relationship, Operations
Verisma tailors their knowledge to benefit us. They provide us with metrics to see where we are,...
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Services, Services
Microsoft no longer supports Internet Explorer, and Verisma’s main program runs on it. Verisma had a...
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Relationship, Relationship, Services, Services
The system we are in seems to have issues pretty often. At least once or twice a week, we get...
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Relationship, Relationship
We meet with Verisma regularly, and between meetings, they are very quick to respond to our emails....
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Relationship, Relationship, Services, Services
We have not had any issues with turnaround time. However, there have been some instances where...
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Relationship, Relationship, Services, Services
In a perfect world, once we push a request to Verisma, that is it. We shouldn't need to touch it...
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Loyalty, Loyalty, Relationship, Relationship
We are not happy with our relationship with Verisma; we kind of want to leave, but we can’t at the...
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Relationship, Relationship, Services, Services
We like the back-end, administrative billing and collection services that Verisma performs for us;...
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Operations, Services, Services
One thing that could be improved is the ability for users to scan images and print-to-file them so...
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Relationship, Relationship
Verisma is very available. The executives are aware and involved. The manager is very reliable and...
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Loyalty, Loyalty, Relationship, Relationship, Services, Services
One impressive thing is the recurring statistics the manager sends. The firm is always improving or...
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Relationship, Relationship, Value
Verisma has been working on a new application, and it was pretty rough for a while, but everything...
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Relationship, Relationship, Relationship
Verisma is a transparent, customer-focused company, and they demonstrate to us that they value us....
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Relationship, Relationship, Relationship, Services, Services, Services
Verisma is in business to make money. They work with us when we bring issues to their attention, but...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Verisma offers webinars and provides us with feedback on how other organizations are meeting the...
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Services, Services, Services
Verisma’s technology is good for the most part. I wouldn't say the technology is perfect or...
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Services, Services, Services
Verisma has been helpful with the patients' right of access by providing the electronic form in...
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Relationship, Relationship, Relationship
Our on-site person from Verisma is really good, dedicated, and dependable. That person is very...
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Relationship, Relationship, Relationship
We would like better and more consistent staffing from Verisma. We would also like the firm to...
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Relationship, Relationship, Relationship
Verisma is very accurate, and they do an amazing job for us. When we get an audit where we have a...
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Relationship, Relationship, Relationship, Services, Services, Services
We would like faster turnaround times when we ask for enhancements, but we have asked for better...
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Relationship, Relationship, Relationship, Services, Services, Services
Verisma’s technology is what really got me to look into their services. They do have the best...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Verisma gives us lots of webinars about new regulations and requirements that are very helpful. The...
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Relationship, Relationship, Relationship
We have a really good relationship with the person that is responsible for our system. That person...
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Relationship, Relationship, Relationship, Services, Services, Services
I really appreciate Verisma’s solution. The firm's technology is the best that I have seen or heard...
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Relationship, Value
Verisma's main goal is to get their money and make their bottom line. Not everything that the firm...
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Relationship, Relationship, Relationship
Verisma tries to make things available to us as soon as they can to keep us compliant with new mandates....
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Relationship, Relationship, Relationship, Services, Services, Services
I have a lot of confidence in Verisma’s QA process because in the years we have worked with the...
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Relationship, Relationship, Relationship
There are some communication barriers with Verisma. There have been times when communication and...
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Relationship, Relationship, Services, Services, Services
We are trying to incorporate a little more of what Verisma offers. That is never a quick process,...
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Services, Services, Services
Verisma has an automated solution in the form of a link that we can use on our website for direct...
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Relationship, Relationship, Relationship
Verisma tries to do stat requests as quickly as possible within three to four days, but our...
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Relationship, Relationship, Relationship
Verisma has had turnover recently. I had to deactivate access for one of the cases, but that doesn't...
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Relationship, Relationship, Relationship
I have not had any issues with Verisma. I actually enjoy the team we work with. We deal primarily...
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Relationship, Relationship, Relationship
Verisma is cooperative. We had an issue not long ago where they offered to help us even though the...
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Relationship, Relationship, Relationship
We have regular chats where everybody gets on, and Verisma executives are accessible. They are...
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Loyalty, Loyalty, Loyalty
The automated option within Verisma's system is fantastic. We are looking forward to that. That will...
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Relationship, Relationship, Relationship, Value, Value, Value
If charges start to look like they are going to be incorporated for large numbers of things, Verisma...
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Relationship, Relationship, Relationship
We review all of the charts before they go out, and the person from Verisma that we work with is...
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Relationship, Relationship, Relationship
Verisma is straightforward and great to work with. We have situations where we need things done...
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Services, Services, Services
In our EMR, we cannot set up a template to pull information, but we can scan things into a document...
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Relationship, Relationship, Relationship
There have been a few bumps along the way, but the last several years have been full of smooth...
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Relationship, Relationship, Relationship, Services, Services, Services
Verisma has stepped up their game big time over the last several years with their turnaround times...
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Relationship, Relationship, Relationship
The firm has done a lot with the technology. We have definitely seen that improve over the years....
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Relationship, Relationship, Relationship
We upload things, and we are really fast, but the firm doesn’t slow us down. They usually complete...
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Relationship, Relationship, Relationship
The firm’s customer service team has been the only issue. Patients have had to wait forever for...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
When we need something, the firm puts us in a queue, and we can keep checking where we are. For a...
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Loyalty, Loyalty, Loyalty, Services, Services, Services, Value, Value, Value
For release of information, the firm has a platform that patients are able to use to download...
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Relationship, Relationship, Relationship, Services, Services, Services
We have updated our release forms, and we are constantly tweaking the links and online verbiage. And...
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Services, Services, Services
We handle the portal ourselves, so if a patient requests records, they have two options. They can do...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The firm is on top of new requirements and regulations. They inform us about things in our regular...
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