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Verisma Release of Information Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

Tools and Methodology

We get some complaints now and then about Verisma's customer service when people are put on hold or......

Jan 2021
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Director

People and Knowledge

We are happy with the staffing and the training that Verisma provides. There is consistency in the......

Jan 2021
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Director

Relationship

If I needed to reach out to Verisma's executives for any reason, I know that I could get a response.......

Jan 2021
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Director

ROI and Cost

We don't pay Verisma anything, so we get our money's worth. Verisma takes all of the money that they......

Jan 2021
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Director

Project Results

Verisma's service has gone up and down recently. They have been really focused on providing a good......

Jan 2021
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Director

Tools and Methodology

Verisma is completely automated. They don't use any paper. They are very up-to-date with...

Jan 2021
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Director

People and Knowledge

The people in middle management and above do great work. However, the front-line folks are sometimes......

Jan 2021
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Director

Tools and Methodology

I wouldn’t say that Verisma consistently exceeds my expectations, but they meet them. Their...

Jan 2021
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Director

Tools and Methodology

I have dealt with other vendors, and what sets Verisma apart is their software and the level of...

Jan 2021
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Director

Relationship

I know some of the leadership at Verisma; it is a small business. They openly pick our brains, and......

Jan 2021
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Director

Other Observations

One of Verisma’s challenges is that they are growing too fast. They are in high demand. People are......

Jan 2021
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Director

Other Observations

Verisma does a lot of education about what their product can assist with, and that is what has...

Jan 2021
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Director

Tools and Methodology

COVID-19 gave Verisma an opportunity because a great part of Verisma’s workforce is not even...

Jan 2021
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Director

Win/Loss - Why they were selected (by current clients)

We use a shared model. That allows us to always get the final say, and Verisma does their own...

Jan 2021
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Director

Tools and Methodology

Verisma was fantastic during the COVID-19 pandemic. We used their electronic requested information......

Jan 2021
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Director

People and Knowledge

Verisma's turnaround time is good. If we need anything to get done, we just email our...

Jan 2021
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Manager

Tools and Methodology

At the beginning with Verisma, it was a little rough climbing the mountain, but when we look back,......

Jan 2021
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Manager

Tools and Methodology

Verisma had a summit that was very educational. It was very comfortable. We walked away feeling like......

Jan 2021
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Manager

Relationship

Verisma is very good at completing our turnaround time requests. I think we will continue to use...

Jan 2021
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Manager

People and Knowledge

The management team is really helpful. Every time we have issues, the team assists us right away....

Jan 2021
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Manager

Other Observations

Sometimes when a staff member goes on vacation, I want Verisma to proactively tell me what the...

Jan 2021
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Manager

Relationship

Things are going very well with Verisma. They have stepped up to the plate so much during the...

Jan 2021
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Manager

Other Observations

There is always human error, and I do have to account for some breaches due to human error. So there......

Jan 2021
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Manager

Tools and Methodology

Verisma is showing us what advancements in technology they have for the future. They are an...

Jan 2021
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Manager

Tools and Methodology

If we ask Verisma for something, we get it. I couldn’t believe what we were able to do during the...

Jan 2021
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Manager

People and Knowledge

All of Verisma’s staff members are very pleasant and professional. I have never really had any...

Jan 2021
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Manager

Other Observations

It takes Verisma time to execute on things; not everything is done on the spot. But there is not...

Jan 2021
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Manager

Relationship

We can reach as high as Verisma’s president. He wouldn’t even think twice if we contacted him.

Jan 2021
(0)
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Manager

Relationship

Verisma works hard, and they do what they have to do. When it comes to money, there is never a...

Jan 2021
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Manager

Relationship

I have always recommended Verisma. They meet their contract within their service level agreement. If......

Jan 2021
(0)
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Director

ROI and Cost

I think Verisma's service is pretty expensive. I am not aware of anyone that offers a better price,......

Dec 2020
(0)
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Director

Tools and Methodology

We are happy with Verisma’s service. They have a decent turnaround time. They prioritize...

Dec 2020
(0)
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Director

Project Results

Verisma is really good at getting stat requests out the door quickly for patient care and continuity......

Dec 2020
(0)
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Director

Relationship

Sometimes document requests for release aren’t fulfilled or documented in the system, so we don’t...

Dec 2020
(0)
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Director

Relationship

Verisma responded to COVID-19 by developing a program to assist all their customers, and that was...

Dec 2020
(0)
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Director

People and Knowledge

Verisma is receptive to any questions that we have. They work with us, and they are constantly...

Dec 2020
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Director

Relationship

We are happy with Verisma. The most important reason that we are happy is that we can talk to the...

Nov 2020
(0)
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Director

Tools and Methodology

We needed something, and because of COVID-19, we couldn't get that thing, but we are working on that......

Nov 2020
(0)
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Manager

Tools and Methodology

Nothing much has changed with Verisma as a result of COVID-19. Verisma has always had some people...

Nov 2020
(0)
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Manager

Project Results

Verisma's processing time is between 2 and 10 days depending on whether something is wrong with the......

Nov 2020
(0)
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Manager

Tools and Methodology

Sometimes Verisma's wait time is a little long when we call. That is really our only issue.

Nov 2020
(0)
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VP/Other Executive

Relationship

The vendor has been an awesome partner. They have consistently exceeded our expectations. I rate the......

Nov 2020
(0)
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VP/Other Executive

People and Knowledge

The vendor provides great support. They are very involved and always there to assist and help....

Nov 2020
(0)
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VP/Other Executive

Tools and Methodology

The vendor could improve their evaluations and transition plan. I wish we would have asked more...

Nov 2020
(0)
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Manager

Project Results

We have a lot invested in Verisma. They do a good job for us, but I wouldn’t say they have exceeded......

Oct 2020
(0)
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Manager

Relationship

Verisma doesn't ask for more money or break promises they made; they stick to the contract. They...

Oct 2020
(0)
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Director

Tools and Methodology

I can give Verisma the highest score for accuracy with the release of information. They are doing a......

Oct 2020
(0)
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Director

Tools and Methodology

Verisma has supported us through the COVID-19 crisis very well. We had problems with the telephone......

Oct 2020
(0)
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Director

People and Knowledge

We will be renewing our contract with Verisma. I have worked with other vendors, and most release of......

Oct 2020
(0)
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Director

Relationship

There are different levels of strategic ability. There isn't a lot of strategy with the staff...

Oct 2020
(0)
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Director

Relationship

I hired Verisma based on the fact that they would work with me on the technology and enable certain......

Oct 2020
(0)
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Director

Relationship

With patients' requests for their records, it takes between 12 hours and 24 hours for them to...

Oct 2020
(0)
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Director

ROI and Cost

We have so many billable requests that it doesn't cost us anything to use Verisma's services. We...

Oct 2020
(0)
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Director

Other Observations

The quality of the staff is close to the top. The staff members do a good job, but in order for the......

Oct 2020
(0)
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Director

Tools and Methodology

Verisma's system is easy to use. Their flexibility and customer service are good. Rarely could we...

Oct 2020
(0)
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Director

ROI and Cost

I would absolutely buy the vendor's services again. I don't want to lose Verisma. I recommend them......

Oct 2020
(0)
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Director

Relationship

I have dealt with a lot of release-of-information companies, and I feel very strongly about Verisma.......

Oct 2020
(0)
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Director

People and Knowledge

Our project manager is always available and responsive. Even when I can't get to that person because......

Oct 2020
(0)
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Director

Relationship

Sometimes things get caught up in the system, but that isn't because the vendor isn't working on...

Oct 2020
(0)
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Director

Other Observations

Verisma came in and set high bars and expectations that we thought were really unrealistic. Overall,......

Feb 2020
(0)
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Director

Tools and Methodology

Verisma is a smaller organization than others we have worked with. Verisma didn’t have the bandwidth......

Feb 2020
(0)
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Director

Project Results

A component of our work with Verisma has been to stand up new business platforms. We have been...

Feb 2020
(0)
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Manager

ROI and Cost

Verisma doesn’t nickel-and-dime us, but that is mostly due to our contract. The only thing they do......

Feb 2020
(0)
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Manager

People and Knowledge

The people at Verisma are very nice, cordial, and polite. They came with the enthusiasm to become...

Feb 2020
(0)
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Manager

People and Knowledge

We have worked with Verisma on several projects, and we have been able to do the projects in a good......

Feb 2020
(0)
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Manager

Future Outlook

We have come a long way with Verisma. There was a pretty big learning curve, but Verisma's people...

Feb 2020
(0)
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Manager

Lessons Learned

I have recommended Verisma and would recommend them again. I would want others to know that when we......

Feb 2020
(0)
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Manager

Other Observations

We are past our honeymoon phase with Verisma, but I don’t think we are going to look anywhere else......

Feb 2020
(0)
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Manager

People and Knowledge

The vendor has very good people who we work with, and I treat them as if they were my employees....

Feb 2020
(0)
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Manager

ROI and Cost

The vendor avoids charging us for every little thing. The vendor is strong, and I have no problem...

Feb 2020
(0)
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Manager

Project Results

The vendor is meeting the deadlines. I monitor the requests and am on top of the cases, and the...

Feb 2020
(0)
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Manager

Relationship

The vendor has been very good at exceeding our expectations. The Verisma executives have been highly......

Feb 2020
(0)
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Director

ROI and Cost

Verisma doesn't nickel-and-dime. I don't know whether we would go with Verisma if we started over...

Jan 2020
(0)
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Director

Relationship

Verisma's executives are good at listening to their clients and trying to partner with them. The...

Jan 2020
(0)
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Director

People and Knowledge

My lower scores are around workflow and process improvement. Some of the direct management and...

Jan 2020
(0)
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Director

Tools and Methodology

Some of the gaps in the workflow are related to the ability to come out of the backlog. A lot of...

Jan 2020
(0)
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