Dynamic Infection Control Monitor (ICM) Commentary
Filtered view: (Central)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Value
I like that the system helps with our workflows throughout the day. It is pretty easy to navigate,...
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Operations
I haven't seen a lot of education for the system's updates. VigiLanz should let us know about any...
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Product
The vendor could improve the process of grabbing data out of the system so that we don't have to do...
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Relationship
In the past, we had issues with VigiLanz's support, and it was hard to get ahold of people. However,...
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Relationship, Product
VigiLanz has been doing a lot of good. We can see that they have made a lot of changes.
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Product
We would like to have easier reporting. Dynamic Infection Control Monitor has a lot of filters and...
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Relationship
VigiLanz is very quick to respond when we reach out. They are very knowledgeable as well. I don't...
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Product, Value
The biggest benefit for me when it comes to Dynamic Infection Control Monitor is the automatic...
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Relationship, Product
The product has the strongest support system I have ever experienced with an IT software system.
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Relationship
My colleague said that the team at VigiLanz was very collaborative in working through how to get the...
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Loyalty, Product, Value
We would buy the system again. We are fairly happy with the way it is working, but I don't know that...
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Product
It took me a bit of practice to work through how things are. There are some things that are not...
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Product
The product interfaces with our EMR effectively. As far as I know, we aren't missing cases or...
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Operations
One thing that VigiLanz does really well is they offer VigiLanz University for our new users. There...
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Relationship, Product
We find out about a lot of changes that come through via email or something, but there is not a...
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Product
Regarding the product functionality meeting all our needs, there are still some reports that could...
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Product
As far as daily surveillance goes, VigiLanz’s system is really helpful to us. It pulls out...
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Loyalty, Product
VigiLanz has been working on getting a better reporting tool that doesn't plunk along. One area that...
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Relationship, Operations
Recently, VigiLanz has improved their training a lot. They have something called VigiLanz University...
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Relationship
VigiLanz stands out with their timely support. We don't only talk to associate-level people. We did...
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Operations, Product
There is not a ton of continuing education with the software. The front-end education for new users...
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Loyalty, Product
Having more integration and more step-for-step upgrades with other products that interface with...
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Relationship, Product
A highlight for VigiLanz is the personability of the company. They are still somewhat small, so it...
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Relationship
Honestly, VigiLanz’s customer service, software developers, and infection control people who work...
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Operations
The only feedback that I would suggest for VigiLanz is that when we went live with the product, my...
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Relationship
VigiLanz is great. They have great customer service and support. They are very receptive. They are...
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