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Infection Control 2023
How Vendors Are Helping Drive Meaningful Outcomes Post-Pandemic
Author
Jackson Tate
Author
Jennifer Hickenlooper
Author
Neil Draper
The infection control market is seeing increased adoption as the pandemic has emphasized the need for infection control solutions. Healthcare organizations have broadened their product’s functionality to adapt to pandemic-related needs, and many are considering best-of-breed offerings and—when available—their EMR vendor’s offering. As organizations evaluate their needs, they are looking to vendors to help drive meaningful outcomes and offer support should another healthcare emergency arise. This report examines the outcomes infection control vendors are helping users achieve, customer satisfaction, and optimism around how well vendors could support organizations in future healthcare emergencies.
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Key Findings:
- Wolters Kluwer Drives Significant Outcomes with Solid Reporting and Technology
- Epic Seen as Long-Term Solution; Though Customers Say Product Has Room for Improvement, Many Feel Optimistic about Future
- Customers of VigiLanz, Premier (Limited Data) Most Optimistic about Their Vendor’s Ability to Provide Support in a Future Healthcare Crisis
- BD and Epic Customers Frustrated with Lacking Functionality and Expertise
Writer
Sarah Hanson
Designer
Breanne Hunter
Project Manager
Ally Dove
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.