Emmi
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Functionality and Upgrades

I like Horizon Patient Folder a lot. The product that we had before this system was nothing close to...

Nov 2022
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Physician

Functionality and Upgrades

One of the outcomes we have seen from using Emmi is that some of our methods tied to preadmission...

Nov 2022
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Physician

Relationship

There are certain things Wolters Kluwer has promised that I haven't seen yet, such as the digital...

Nov 2022
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Physician

Technology

We have to manually push everything to the patient. Emmi should already know that a certain patient...

Nov 2022
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Physician

Interfacing and Integration

We mainly use Emmi for patient education content. We use it because it is pretty good. It is...

Nov 2022
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Director

ROI / Cost (care and feeding)

Wolters Kluwer certainly avoids charging us for every little thing. Wolters Kluwer is certainly a...

Nov 2022
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Director

Service and Support

Wolters Kluwer continues to deliver. Emmi is a tried and true product. It is not technologically...

Nov 2022
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Director

ROI / Cost (care and feeding)

Like most similar solutions, Emmi is expensive. I would like all the products I purchase or...

Nov 2022
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Director

Future Outlook

I continue to be thoroughly pleased. We are able to scale the product efficiently and effectively....

Nov 2022
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Physician

Functionality and Upgrades

Emmi is pretty simple. Wolters Kluwer mainly has video trainings. For the voice, they use the same...

Nov 2022
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Nurse

ROI / Cost (care and feeding)

Anytime we want to start a new project, the vendor always says the project is going to cost us...

Oct 2022
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Nurse

Other Observations & Comments

We use the product in a very limited way, and we don't really have any problems. We don’t utilize...

Oct 2022
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Manager

Implementation and Training

Wolters Kluwer does a great job training one person who then trains everyone else. I am extremely...

Oct 2022
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Manager

Other Observations & Comments

The biggest barrier we are currently experiencing with Emmi is that we are transitioning to text...

Oct 2022
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Manager

Relationship

Wolters Kluwer consistently delivers on their visions. They are very solution based. I think they...

Oct 2022
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Manager

Relationship

The vendor is super easy to reach on pretty much any form of communication. They make it really easy...

Oct 2022
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Manager

Relationship

When the vendor is going to make a change or come out with something new, they send a text message....

Oct 2022
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Manager

Relationship

Wolters Kluwer is constantly telling me how using the product is saving us money, and they give me...

Oct 2022
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Manager

Functionality and Upgrades

The product is so convenient and easy for the patient to use. I think Wolters Kluwer has really...

Oct 2022
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Manager

Future Outlook

The vendor is fixing Emmi. The only negative I can really think of is that I can't manually change...

Oct 2022
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Manager

Functionality and Upgrades

The ease of use for Emmi is high. We use Emmi mainly for new mothers who need to watch some care...

Oct 2022
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Manager

Service and Support

Emmi is great because it is the first patient education product we have found success in, and the...

Oct 2022
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Manager

Future Outlook

I would definitely recommend Emmi based on my experience. I bet that we are going to be more...

Oct 2022
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Manager

Interfacing and Integration

One issue we have had with Emmi is unidirectional interfacing going out of the product. We want...

Oct 2022
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Manager

Functionality and Upgrades

Emmi does not have great reporting. The feature does not have enough responses to be incredibly...

Oct 2022
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Manager

Lessons Learned

I would tell other providers to ensure that they use the integration tools that are available to...

Aug 2022
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Manager

Functionality and Upgrades

EmmiEngage allows us to engage with our patients at the point that is best suited for them. The...

Aug 2022
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Manager

Implementation and Training

When we went live with EmmiEngage, we would have preferred to do computer-based training and...

Aug 2022
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Manager

Lessons Learned

For the patient, continued improvement on the verbiage that is used in the EmmiEngage program would...

Aug 2022
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Manager

Implementation and Training

The implementation with EmmiEngage went really well. We had a lot of direct support from the vendor...

Aug 2022
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Manager

Relationship

I went to Wolters Kluwer's site, and that was really exciting. That visit gave a lot of additional...

Aug 2022
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Manager

Service and Support

We have had a great working relationship with Wolters Kluwer, but we have to filter out many of the...

Aug 2022
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Manager

Interfacing and Integration

The integration piece has really been a game changer and has enabled us to get the product out in...

Aug 2022
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Manager

Service and Support

The support that we have gotten from Wolters Kluwer when we have either wanted to expand programs...

Aug 2022
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Director

Functionality and Upgrades

People aren't always the greatest at viewing things in the system, so we have to stay on top of...

Jul 2022
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Director

Relationship

We haven't had a lot of contact with Wolters Kluwer. When we ask them for support, we only hear...

Jul 2022
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Director

Relationship

We have gone through several managers from Wolters Kluwer. I don't know who our current manager is...

Jul 2022
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Director

Functionality and Upgrades

Wolters Kluwer has definitely gotten better at keeping their promises when it comes to addressing...

Jul 2022
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Director

Implementation and Training

We had a really rough rollout. We got everyone enrolled in the system, but half of the time, the...

Jul 2022
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Director

Other Observations & Comments

We still review whether the system's users have questions because we use EmmiEngage for our...

Jul 2022
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Director

Technology

EmmiEngage is an easy email link. Some patients have issues understanding that, but the videos are...

Jun 2022
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Nurse

Service and Support

Wolters Kluwer's customer service is fantastic. The support people that I engage with are super...

Jun 2022
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Nurse

Functionality and Upgrades

The videos in the system are very easy for patients to understand. They can share the videos with...

Jun 2022
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Nurse

Other Observations & Comments

The only improvement I want with EmmiEngage is to have more videos. We always want more. The vendor...

Jun 2022
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Manager

Relationship

Wolters Kluwer has great follow through. We rarely need to reach out to anyone in a high position at...

Mar 2022
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Manager

Service and Support

In all the years that we have used Wolters Kluwer's solution, there have only been a couple of times...

Mar 2022
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CMO

Functionality and Upgrades

I don't think that our organization has used all of the system's potential by any stretch of the...

Mar 2022
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CMO

Other Observations & Comments

Our staff members haven't been properly trained on the system, so they aren't as comfortable with it...

Mar 2022
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CMO

Implementation and Training

The vendor's implementation team members were very professional. They did a great job.

Mar 2022
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CMO

Other Observations & Comments

EmmiEngage is a wonderful product, but it is underused by my organization. We haven't rolled out all...

Mar 2022
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Analyst/Coordinator

Relationship

I have not had any problems with Wolters Kluwer; they have kept their promises. The vendor was a...

Mar 2022
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Analyst/Coordinator

Service and Support

The vendor is proactive with support. If there will be downtime, they put that information into...

Mar 2022
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Manager

Lessons Learned

The system can get a little confusing when it comes to ensuring that we are actually routing calls...

Mar 2022
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Manager

Functionality and Upgrades

The entry point used by the staff affects their ease of use. For people who are fortunate enough to...

Mar 2022
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Manager

Functionality and Upgrades

I would buy the product again. I am not sure that there is anything comparable out there. EmmiEngage...

Mar 2022
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Manager

Implementation and Training

The training is highly effective because it is set up really well. That probably has something to do...

Mar 2022
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Manager

Relationship

I have a customer service representative. My customer service representative absolutely leads the...

Mar 2022
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Manager

Other Observations & Comments

We could be more definitive about the things that we are trying to accomplish with EmmiEngage and...

Mar 2022
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Manager

Lessons Learned

The product can handle a pretty broad scope, but we always start small. The system can be really...

Mar 2022
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Manager

Lessons Learned

We have our workflow in the system figured out. Before we had a pretty solid workflow, the vendor...

Mar 2022
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Manager

Relationship

The vendor has been really good to work with. Their account management team is easy to work with and...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. I can’t say the same thing about other vendors....

Mar 2022
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Manager

Functionality and Upgrades

We get reports in the system in a really flexible way. We can export the reports, and we don’t have...

Mar 2022
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Manager

Functionality and Upgrades

EmmiEngage generally works. The only complaint I have had is that if I make a mistake, I can't fix...

Mar 2022
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Manager

Service and Support

When we have a problem, Wolters Kluwer is on top of it right away. Any issue we have ever had has...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Our director has complained that EmmiEngage is expensive.

Mar 2022
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Manager

Functionality and Upgrades

I would like it if EmmiEngage sent a text rather than a telephone call. A text would get a lot more...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Wolters Kluwer sends us charts about engagement, and they send us statistics on who is answering and...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Our patients have a better understanding of their diseases and surgeries because of the education...

Mar 2022
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Manager

Functionality and Upgrades

I love the program. It throws a very wide net. The only complaints I hear from the patients are that...

Mar 2022
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Manager

Relationship

The vendor’s team reached out to see whether we wanted anything else added, especially when COVID-19...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The vendor sends us follow-ups from engagements to let us know how they affected readmissions and...

Mar 2022
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Manager

Functionality and Upgrades

I know someone who has used the product and says it is very to use. That person is not tech savvy...

Mar 2022
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Manager

Lessons Learned

The person that got the product started in our organization is very adamant that the product is the...

Mar 2022
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Manager

Service and Support

I have had several snafus where I have needed the vendor’s customer support team, and they have been...

Mar 2022
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Manager

Functionality and Upgrades

The product integrates the community with our organization, so there is not a moat. The product is...

Mar 2022
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Manager

Relationship

The vendor always updates us on what is going on with their product and asks whether we are...

Mar 2022
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Director

Interfacing and Integration

The system content is integrated with our EMR so that we can put in any patient education product,...

Feb 2022
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Director

Future Outlook

We did an RFP, and Wolters Kluwer did not win the RFP. A different vendor did, so we are...

Feb 2022
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Director

Functionality and Upgrades

EmmiEngage is super easy for office staff. They are able to order things just like they would with...

Feb 2022
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Director

Relationship

We don't do support through the phone or web; it is really through email, and then if necessary,...

Feb 2022
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Director

Functionality and Upgrades

EmmiEngage doesn’t have a portal that end users can go into to assign content. Wolters Kluwer does...

Feb 2022
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Director

Functionality and Upgrades

EmmiEngage meets our needs at a basic level for what it is meant to do, and that is to provide...

Feb 2022
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Director

Functionality and Upgrades

There is probably more that EmmiEngage could do in terms of how content gets automated. We are...

Feb 2022
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Manager

Functionality and Upgrades

It is very easy to go in and order an item in EmmiEngage. The item goes to the patient's portal or...

Feb 2022
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Manager

Interfacing and Integration

Emmi does not have texting integration in place for us. Emmi has told me that texting is a...

Feb 2022
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Manager

Functionality and Upgrades

Emmi is great. They are the only vendor we have that has a multimedia educational component, and I...

Feb 2022
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Manager

Implementation and Training

Unfortunately, the rollout of EmmiEngage was poor, but I don't know whether our organization's high...

Feb 2022
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Manager

Functionality and Upgrades

EmmiEngage's quality is great, but there are gaps that I have found in a particular screening video....

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Our provider of malpractice insurance wanted us to look at ways to minimize risks and give patients...

Feb 2022
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Manager

Service and Support

We encountered an issue with EmmiEngage that affected our patient experience. Patients were...

Feb 2022
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Manager

Service and Support

Wolters Kluwer is really good at helping us with flyers when we need that help. Their content is...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Emmi Solutions has driven increased traffic to our patients. That is good and has helped us with our...

Feb 2022
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Manager

Functionality and Upgrades

The actual ordering of EmmiEngage content has restrictions in place. I don’t know that those are all...

Feb 2022
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Manager

Functionality and Upgrades

I wish Emmi Solutions had a smart TV app so we could channel users to the website. That would...

Feb 2022
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Manager

Service and Support

The people we work with at Emmi Solutions are kind and friendly, but they aren’t great at resolving...

Feb 2022
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Manager

Implementation and Training

Wolters Kluwer doesn’t offer us training for EmmiEngage; they don't offer to show us anything. We...

Feb 2022
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Manager

Service and Support

The quality of Wolters Kluwer’s support depends on the person I am dealing with. Some people at the...

Feb 2022
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Manager

Relationship

We have a support team at Wolters Kluwer that I can reach by phone or by email. We have frequent...

Feb 2022
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Manager

Interfacing and Integration

I love the content of EmmiEngage’s videos. They are wonderful, and I would recommend those videos to...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We just do a billing package with Wolters Kluwer, so I think we have a set fee. I haven’t heard of...

Feb 2022
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Manager

Functionality and Upgrades

Wolters Kluwer really hasn't done too many upgrades for EmmiEngage. They do their typical monthly...

Feb 2022
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Manager

Functionality and Upgrades

EmmiEngage is really kind of cumbersome for patients because they have to enter their name, their...

Feb 2022
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Manager

Functionality and Upgrades

We like EmmiEngage. It provides a lot of data, which is really good. When customers look at a...

Feb 2022
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Manager

Functionality and Upgrades

EmmiEngage’s integration with our EMR and patient portal is horrible. Wolters Kluwer advertises that...

Feb 2022
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Manager

Future Outlook

Regardless of whether EmmiEngage is part of our long-term plans is up for debate. I don’t see...

Feb 2022
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Director

Other Observations & Comments

We haven’t implemented EmmiEngage the way we saw in the demo. We are not using it the way that would...

Feb 2022
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Director

Service and Support

We have been an EmmiEngage client for a while, so we do not constantly get the care and feeding of a...

Feb 2022
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Director

Interfacing and Integration

I would love to see more integration within our EMR instead of having to access the portal outside...

Feb 2022
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Director

Other Observations & Comments

There is no two-way communication. We use our EMR portal to send the videos, and the patients can...

Feb 2022
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Director

Functionality and Upgrades

When patients receive things from us, we would like a way to see what day they view those things...

Feb 2022
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Director

Functionality and Upgrades

The pediatric suite is not as robust as the adult suite, and I have heard that Wolters Kluwer is a...

Feb 2022
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Director

Functionality and Upgrades

The overall programs are great. I know Wolters Kluwer recently added a couple of programs. We had...

Feb 2022
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Director

Relationship

Wolters Kluwer has been very wonderful to work with. They are very easy to get ahold of, and we have...

Feb 2022
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Director

Functionality and Upgrades

The prebuilt content is very easy to understand. I have actually used it myself. The content is in...

Feb 2022
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Manager

Functionality and Upgrades

Wolters Kluwer has a broad range of videos that we can use. They also have a decently sized catalog...

Jan 2022
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Manager

Other Observations & Comments

We have a partnership with the vendor. It isn't like they provide a service that is directional. We...

Jan 2022
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Manager

Service and Support

I can say with certainty that the vendor has a lot of room for improvement when it comes to their...

Jan 2022
||
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Manager

Relationship

The vendor seems to put out monthly content. They have some sort of newsletter, but we haven't been...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution is used with GI patients and preanesthesia patients. Sometimes GI patients get the...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is well designed and functions well. I wish people would use it. Wolters Kluwer has been...

Jan 2022
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Analyst/Coordinator

Relationship

The vendor has very responsive executive involvement.

Jan 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Patients seem to love the product. Nurses would love it if I could get them to use it. I don't know...

Jan 2022
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Director

ROI / Cost (care and feeding)

EmmiEngage has been linked to increased HCAHPS scores, and in general, patients are better prepared...

Dec 2021
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Director

ROI / Cost (care and feeding)

My biggest complaint about the tool is that it is overpriced. There are tools on the market that are...

Dec 2021
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Director

Functionality and Upgrades

Things with EmmiEngage have been going well; there are some groups in our system that want to...

Dec 2021
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Director

Future Outlook

I am glad to hear EmmiEngage is going to have text messaging functionality. We will be moving...

Dec 2021
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Director

Interfacing and Integration

We don't have EmmiEngage integrated into our EMR, so our staff has to use our patient portal to...

Dec 2021
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Manager

Technology

We do occasionally get complaints from patients because EmmiEngage is antiquated. When they...

Dec 2021
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Manager

Functionality and Upgrades

It takes a lot of nurse interactions to get EmmiEngage to work for patients. The product isn't...

Dec 2021
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Manager

Relationship

Wolters Kluwer has become very proactive in the last year. The vendor is really trying to improve...

Dec 2021
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Manager

Other Observations & Comments

I have never recommended EmmiEngage to others before, but because there aren't really any other...

Dec 2021
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Manager

Functionality and Upgrades

We have had complaints from a certain specialty area that EmmiEngage is lacking specialized content...

Dec 2021
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Manager

ROI / Cost (care and feeding)

It costs money to create custom content for EmmiEngage. We think twice before we go down the route...

Dec 2021
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Director

Functionality and Upgrades

There are two ways to launch EmmiEngage from a healthcare professional side. One way is a legacy...

Dec 2021
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Director

Functionality and Upgrades

Wolters Kluwer is the only patient education engagement vendor that I am aware of that does a...

Dec 2021
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Director

ROI / Cost (care and feeding)

Wolters Kluwer is an exemplar at driving outcomes for us. We are seeing better clinical outcomes for...

Dec 2021
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Director

Functionality and Upgrades

EmmiEngage is always being updated and maintained by the vendor. Wolters Kluwer is most famous for a...

Dec 2021
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Director

Other Observations & Comments

As the world has evolved, videos have been coming from a TikTok and YouTube world; they are short...

Dec 2021
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Director

Relationship

Wolters Kluwer exceeds the promises they make. They value partnership. I have relationships all the...

Dec 2021
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Director

ROI / Cost (care and feeding)

EmmiEngage is a good product, but I have never paid more than my contract with Wolters Kluwer. They...

Dec 2021
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Director

Relationship

We have partnered with Wolters Kluwer on a couple of projects that are quite innovative, and I...

Dec 2021
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Manager

Functionality and Upgrades

EmmiEngage does a really good job of delivering patient education in a way that is easy for patients...

Dec 2021
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Manager

Service and Support

Wolters Kluwer’s customer support team is excellent. The team gives very personalized service and...

Dec 2021
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Manager

Functionality and Upgrades

Wolters Kluwer’s product is internet based, and a lot of our patients don’t have access to the...

Dec 2021
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Manager

Service and Support

When we rolled out EmmiEngage, the support from our client services representative was always really...

Dec 2021
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Manager

Functionality and Upgrades

Patients occasionally have a difficult time accessing their education assignments, particularly if...

Dec 2021
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Manager

Relationship

Leading up to the transition to the software, we met with the vendor frequently. We touched base...

Dec 2021
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Manager

Relationship

EmmiEngage is pretty good about helping us to overlay our patient outcomes with our data collection...

Dec 2021
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