Emmi
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Subject Expert
Adam Cherrington
Vice President Digital Health
Commentary Summary
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User Commentary
Loyalty, Operations, Product
When Emmi was built into our last EMR, it was very easy for our staff members to use. However, we...
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Operations
The system is very patient friendly and easy to use. Wolters Kluwer is really good at providing...
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Relationship, Operations
Wolters Kluwer is a great partner. Every so often, I get to talk with their regional people, and...
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Relationship, Product
Based on the feedback from the Emmi end users, there is a lack of clarity regarding ease of use.
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Relationship
We like the feedback, availability, communication, and most importantly, the partnership with the...
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Loyalty
We have been very satisfied with Emmi. We looked at several vendors, and Wolters Kluwer came to the...
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Culture, Value
We have worked with Wolters Kluwer a lot on optimization pieces, and they deliver things to us in...
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Relationship
Wolters Kluwer’s support team is good. I haven't used their phone and web support team, but I have...
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Operations, Product
What I like about Emmi is that if something changes in the healthcare space, things in the product...
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Product
We have so many different initiatives, and we launch campaigns through Emmi. We have a...
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Relationship
I have a really good connection with our contact from Wolters Kluwer. Our contact has set up regular...
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Operations
The one hang-up we have with the system is that our physicians want more training. With 700 things...
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Relationship
If there is a hiccup with the system, the vendor will work to fix it. They will bring in a team to...
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Product
The system works great for one side of our organization, but there are some glitches on the other...
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Operations
I didn't realize the length of the runway necessary to get started with Emmi. We tried to get things...
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Product, Value
We love that we can give people the solution to use on their own time. That helps minimize some...
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Relationship, Product
Emmi users are more satisfied and more engaged in their healthcare. The asterisk on that is that...
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Loyalty, Operations
From a project management perspective, I don't think we have implemented nearly as much as we could...
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Loyalty, Relationship, Product
Over the past couple of years, we have had some bumps around equity and inclusion. We need the...
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Relationship, Product
An opportunity for Wolters Kluwer is to improve the client portal so that we can do ad hoc reporting...
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Relationship, Operations
The Emmi team that we collaborate with is very responsive in addressing questions, and they...
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Relationship
Wolters Kluwer is a wonderful collaborator. They have always been an excellent vendor, and they have...
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Product
I love that the content is easily integrated into other solutions. Wolters Kluwer makes information...
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Loyalty
The biggest reasons why we are very willing to continue to pay for Emmi as well as other products...
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Value
Wolters Kluwer is starting to charge a little more for some pieces, and those pieces are getting a...
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Relationship, Operations
Wolters Kluwer’s training is very good, and the vendor's people are very helpful. If I am ever...
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Loyalty, Operations
I am very excited about all the upgrades from Wolters Kluwer. Everything they do really moves in...
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Relationship, Operations, Product
Wolters Kluwer does a very good job of helping the nurses and care transition staff know how to...
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Relationship
We are really enjoying Emmi and would recommend it to every hospital. Wolters Kluwer is constantly...
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Relationship, Product
Every now and then, there are a couple of little blips with the vendor's support team. The system is...
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Loyalty, Product
The ease of use with Emmi is varied because there are a lot of different ways to utilize it. A...
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Culture, Relationship
There has been a lot of turnover, but the vendor has been very intentional about making sure no...
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Operations
It is easy to get up and running on Emmi. There also isn't much that we have to do to train people.
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Product
The system's interface with our EMR could be improved. Instead of having to go through batch files,...
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Product
Looking at Emmi as a provider of patient education, it is hands-down the leader in surgical content....
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Value
I would tell someone who was looking at Emmi that its value is there. If users want to drive patient...
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Operations
During the implementation, Wolters Kluwer didn't have the complete build instructions to be able to...
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Relationship, Product
Emmi is really easy to use, and it works exceptionally well. The people who use Emmi are overjoyed...
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Product
We could do a better job of integrating Emmi to achieve the level of patient satisfaction that we...
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Product
Our patients' experiences with the system aren't quite perfect because tech savviness isn't a skill...
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Loyalty, Relationship
I don't see my overall satisfaction changing in a year. There aren't a lot of healthcare IT software...
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Product
Wolters Kluwer's delivery of new technology is seamless. When things are updated, the updates are...
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Relationship
I had used Emmi in the past, so when there were discussions about bringing Emmi into our...
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Loyalty, Product
If we could get Emmi integrated into our patient portal and possibly send things through text, that...
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Relationship
We have Emmi in multiple places, and when our office staff can't find it, all they do is email me...
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Culture, Value
Wolters Kluwer charges for a lot of things, and I am not happy about that. If we need things that...
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Culture, Relationship
Wolters Kluwer is extremely good at getting back to us. All I do is shoot them an email. Even with...
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Operations, Product
We need to figure out a way to get more people involved and watching the videos from Emmi. There are...
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Product
I would buy Emmi again. I really like it, and our patients seem to like it. It is nice that the...
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Relationship
Everyone I work with at Wolters Kluwer is awesome. Our representatives are really good about...
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Operations
When we implemented Emmi, Wolters Kluwer was really good about reaching out and setting up training....
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Operations
When we implemented Emmi, the vendor had really big turnover, and that affected some of the...
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Product
We like that Emmi implements with another solution that makes it very easy for patients to access...
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Relationship
My team provides files for specific things, and the vendor always seems to want to come directly to...
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Operations
The vendor shouldn't try to implement things directly without someone at our organization being a...
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Operations
The vendor needs to provide training for their own staff members on how to approach their customers....
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Relationship
When we are working on specific projects with the vendor, they will respond quickly and make...
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Relationship, Product, Value
Emmi has helped us successfully send patient programs to groups of patients. Its patient programs...
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Operations, Product
Patients are getting emails and watching videos, so nothing is negative. With the way Emmi is built,...
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Culture, Relationship
Wolters Kluwer is a very good partner. They keep to the contract; things are black and white....
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Value
We have tried to do some ROI analysis, and getting some data to Wolters Kluwer has been a struggle....
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Product, Value
There are some instances when we can't care for patients, such as when patients have comorbidities...
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Relationship
There have been some snafus along the way with Emmi when reports haven't shown up, but Wolters...
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Relationship, Product
Elderly patients are leery when automated voices call them with questions. Those patients don't know...
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Loyalty
Emmi is doing a great job. When we look at the engagement rates and our rates of retaining patients...
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Product
I take full advantage of all of the end reports Emmi sends. The system sends reports on all of the...
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Relationship
I can send text messages or call the support team to follow up. The support people are prompt about...
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Product
The only upgrade I can speak about from Emmis is with the phones. Things didn't change too much, but...
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Operations
Emmi offers different programs for education; there is additional education or input for things.
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Product
The product is used at our facility every day, and reports are run seven days a week. The patients...
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Product, Value
Emmi is definitely automated. I would love to have some things done by an actual person because I...
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Loyalty, Relationship, Product
We were in a steady state with Emmi for quite some time. Now, Wolters Kluwer is introducing some new...
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Product
Emmi’s integration is seamless. Emmi is a separate system, but it is easily accessible.
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Operations
Our problem is that we haven't been extensively educated on Emmi. The people who are using it have a...
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Operations
There are things that I believe the vendor should have taken care of for us. They are almost leaving...
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Relationship
The vendor is very responsive. I know who to call, and those people respond almost immediately.
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Relationship, Operations
Our meetings with the vendor have been great. I had several people on the phone during our last call....
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Operations
Some areas need to be thought through more than other areas. I don't know whether that is due to the...
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Loyalty
The financial model that the vendor has set up for me to purchase things doesn't necessarily...
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Product
Emmi is good. The one thing I wish it had would be more topics, but that is the only slight...
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Loyalty, Operations, Product
Over time as our EMR has changed, we could have set things up differently. But I don't think that is...
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Relationship
With any vendor, we may wish some things could be different, but in all the years I have been in...
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Relationship
I have trouble reaching patients when I am calling off the hospital's phone, so if Emmi had a text...
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Relationship
If there is a problem, Wolters Kluwer’s support team gets on it and fixes it right away.
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Product
We work with mostly Medicare patients. Sometimes it can be a little difficult to make sure that all...
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Operations
There hasn't been a ton of training throughout our organization. Even when I talk to some of my...
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Relationship
I have run into some issues with the support team. They always answer, but sometimes the resolution...
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Product
I would really like to see interoperability with our EMR. That would make my clinician's workflow...
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Culture, Loyalty, Relationship
Wolters Kluwer works with us incredibly well. They have done everything that we have asked. I don't...
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Relationship
The vendor had a few challenges after their recent upgrade. They communicated that they expected the...
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Relationship
When I email someone, I get traction pretty quickly. The vendor’s executives are very responsive to...
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Loyalty, Operations
If someone wanted a partner for patient transition and education, this vendor would have no...
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Value
We have seen increases in our flu shot percentage and our mammogram percentage partially because of...
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Relationship
Wolters Kluwer’s proactive nature and the high quality of the product's videos, audio, and...
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Culture
Wolters Kluwer has been great to work with. Our contract has provided coverage for a certain number...
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Operations
There is really no training involved with Emmi. The product is very intuitive and pretty...
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Relationship
We like the approach the vendor’s team has to things. The team is very proactive with how they set...
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Operations, Product
The product's ease of use is dependent on how Emmi interfaces with the EMR. A few years ago, we...
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Loyalty, Product
I like Emmi’s functionality. The vendor definitely keeps all their promises. The tool is integrated...
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Product
Emmi’s length of videos needs some improvement. I was reviewing one video, and it was 40 minutes...
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Product
I would like the font to be a little larger for the scheduling people because I am sure I have made...
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Relationship
I love the support people, and our contact person takes care of everything I need.
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Product, Value
Patient engagement is key, so getting patients to tell us what they want is so important. It is one...
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Product
Our experience with Emmi has been great. We really ramped up our utilization of some of the specific...
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Loyalty, Relationship
For the next year, the vendor is definitely proposing things that we want to get to in terms of...
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Loyalty
The vendor is changing and growing their overall strategy, whether it be with how we are integrated...
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Loyalty, Relationship
There was a recent upgrade that caused a major issue for us. Overall, the change that the vendor...
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Relationship
We have dedicated contacts, and they are incredibly responsive to any sort of question that we have...
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Operations, Product
As a clinician, if I want to tell my patient to use Emmi, I have to give instructions. And...
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Relationship
The vendor oftentimes keeps their promises; they keep a lot of the promises, but not all of them....
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Relationship, Operations
The vendor needs to keep us updated on what content is available. The vendor may be continuing to...
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Product, Value
Our registration department uses Emmi to assign things to patients as they have different things...
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Relationship, Product
When Emmi gets a red flag, it sends out some AI phone calls. If a patient answers and talks about...
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Relationship
Sometimes I have trouble getting ahold of people right away; I don't know whether that is on me or...
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Product, Value
The product is great for assisting patients who are being discharged and transitioning them into the...
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Operations, Product
The different videos the vendor provides for surgeries and conditions are very useful. We have heard...
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Operations
From my experience, the training could have been a bit more intuitive. We would like to see the...
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Relationship
Wolters Kluwer is always available and willing, and they host regular update meetings.
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Relationship, Product
The office staff has to go into another system to issue messages from Emmi, and sometimes there can...
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Relationship
Based on current trends and how the vendor handles crises, the vendor does a really good job. Just...
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Operations
We have no issues at all with the training. We have done a couple of upgrades and have rapidly...
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Relationship
Wolters Kluwer drives us to reach our strategic goals as an organization. That is impressive. The...
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Relationship
The key person we work with is amazing and very realistic, and our expectations are set. Our contact...
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Relationship
There is nothing complicated, convoluted, or technically difficult about the solution. Maybe that is...
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Product
Some things could be a little more user friendly. The reports sometimes come over a bit late....
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Culture, Relationship
Wolters Kluwer is really good at keeping their promises. We have very good meetings for setting...
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Culture
We are making a contract with Wolters Kluwer right now, and the contract is very clear.
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Culture, Relationship
The attention we get from the vendor's executives depends on the topic. If we are negotiating a...
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Culture, Value
Getting our value from the product is all about contract negotiation. If we are able to negotiate...
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Operations, Product, Value
I really love how Emmi can provide videos to explain complicated topics to the patients and save...
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Operations, Product
I have heard lots of great things from our patients. Certain patients will complain about anything,...
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Product
There are a couple of different modes that we can install Emmi in. In its base mode with Emmi...
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Relationship, Operations
The transition from Emmi to Wolters Kluwer has been painful. Emmi started as a start-up company, and...
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Operations
I have always been really impressed with the vendor’s implementation services.
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Relationship, Product
There are other opportunities to integrate with larger patient education platforms, but the vendor...
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Product
I haven't seen any new technology come out of Emmi since they implemented their voice response...
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Relationship
I have never actually tried to get any support from Emmi. I have never needed it. Our current...
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Relationship
Anytime we need anything related to the product, Wolters Kluwer is always very helpful.
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Operations
The implementations are always very well thought out. They are very integrated into our EMR, and the...
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Relationship
Wolters Kluwer is very involved and helps us with whatever goals we have for the year. For example,...
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Relationship, Operations
There were some issues with how Emmi was sending out reminders to patients. The vendor was sending...
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Loyalty
I think we are moving away from Emmi, but don't know what is going to replace it. There has been a...
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Relationship, Value
I would personally purchase Emmi again, but I would work with the vendor to ensure they give us what...
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Culture, Relationship
Wolters Kluwer kept their promises in the beginning. They were trying to work with us on what we...
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Product
We don’t have many issues with Emmi. The ease of use for the office staff is pretty good when they...
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Relationship, Operations
Wolters Kluwer has an opportunity with integration. With implementations, some vendors try to put...
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Operations, Product
Wolters Kluwer tests their upgrades very thoroughly. In the years we have had the product, we have...
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Operations
The vendor is always very willing to train us, but I don't think they have developed their training...
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Product
The product is very well integrated into the EMR and is easy to use when integrated. Because of how...
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Loyalty, Product
The product’s functionalities are great, but the depth of the library still needs to expand. Emmi...
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Relationship
We are doing a lot of work with Wolters Kluwer, and our account representatives are outstanding. We...
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Relationship
The vendor and our organization have researched to show the impact of the product. Wolters Kluwer is...
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Relationship
In the very beginning of our relationship with Wolters Kluwer, we had a rockstar service...
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Relationship
Wolters Kluwer encourages us to maximize the use of Emmi. They don’t leave us alone once we pay our...
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Operations, Product
I encourage people to teach their patients, have an active voice, and be positive. I always refer to...
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Relationship
I start to work with my client representative at Wolters Kluwer, and they disappear. I get used to...
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Product
Something that could be improved in the product is that some of the videos in Emmi are still too...
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Relationship
We are working on some things with Wolters Kluwer, and they have been pretty open and amenable to...
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Relationship
The biggest thing that is going well is the relationship with the company. Wolters Kluwer is very...
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Loyalty, Operations
Wolters Kluwer is working to improve. Their newer videos are much better than they were when we...
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Loyalty
We are moving predominantly to a texting functionality, and although Wolters Kluwer is working on...
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Product
I like the prevention campaigns that Wolters Kluwer does. Those campaigns are easy because they are...
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Loyalty, Operations
Wolters Kluwer has a couple of different products, and some of them work better than others. We...
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Product
Things have been tough. Our patients are contacted several times a week and they become frustrated...
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Relationship, Product
The technology in the platform is dated. The vendor could update their content more often. The...
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Value
I don't think the vendor charges us for things that we don't expect. If we have to make small...
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Relationship, Operations
Wolters Kluwer has a great staff. I have been pleased with the folks that we have worked with. One...
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Product
A lot of Emmi involves manual scripting on our part, so we have to create reports and extracts, and...
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Loyalty
We recently did a full RFP because it had been a while since we compared Emmi with competing...
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Loyalty, Relationship
We are holding the vendor's feet to the fire, and Wolters Kluwer is actively engaged with us. We...
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Culture, Loyalty, Relationship
There are many times when our clinicians and physicians come to us and ask for new products, and...
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Loyalty, Relationship
There is a group of us that really love the product, but we are not the decision-makers. Since...
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Operations
The vendor doesn't help us with any training or development.
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Relationship
Wolters Kluwer is very proactive if something goes down. They are very responsive and supportive...
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Relationship
The executives at my company ask why our utilization of Emmi isn’t higher, but our utilization is...
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Culture, Relationship
The customer support team that I work with regularly is great. They are super responsive. I have...
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Product, Value
One of the outcomes we have seen from using Emmi is that some of our methods tied to preadmission...
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Relationship, Product
There are certain things Wolters Kluwer has promised that I haven't seen yet, such as the digital...
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Product
We have to manually push everything to the patient. Emmi should already know that a certain patient...
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Product
We mainly use Emmi for patient education content. We use it because it is pretty good. It is...
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Value
Wolters Kluwer certainly avoids charging us for every little thing. Wolters Kluwer is certainly a...
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Loyalty, Relationship, Product
Wolters Kluwer continues to deliver. Emmi is a tried and true product. It is not technologically...
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Culture, Value
Like most similar solutions, Emmi is expensive. I would like all the products I purchase or...
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Loyalty
I continue to be thoroughly pleased. We are able to scale the product efficiently and effectively....
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Operations
Emmi is pretty simple. Wolters Kluwer mainly has video trainings. For the voice, they use the same...
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Value
Anytime we want to start a new project, the vendor always says the project is going to cost us...
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Relationship, Product
We use the product in a very limited way, and we don't really have any problems. We don’t utilize...
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Operations
Wolters Kluwer does a great job training one person who then trains everyone else. I am extremely...
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Loyalty, Product
The biggest barrier we are currently experiencing with Emmi is that we are transitioning to text...
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Loyalty, Relationship
Wolters Kluwer consistently delivers on their visions. They are very solution based. I think they...
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Relationship
The vendor is super easy to reach on pretty much any form of communication. They make it really easy...
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Relationship
When the vendor is going to make a change or come out with something new, they send a text message....
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Relationship
Wolters Kluwer is constantly telling me how using the product is saving us money, and they give me...
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Relationship, Product
The product is so convenient and easy for the patient to use. I think Wolters Kluwer has really...
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Loyalty, Product
The vendor is fixing Emmi. The only negative I can really think of is that I can't manually change...
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Product
The ease of use for Emmi is high. We use Emmi mainly for new mothers who need to watch some care...
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Relationship
Emmi is great because it is the first patient education product we have found success in, and the...
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Loyalty, Relationship
I would definitely recommend Emmi based on my experience. I bet that we are going to be more...
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Product
One issue we have had with Emmi is unidirectional interfacing going out of the product. We want...
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Relationship, Product
Emmi does not have great reporting. The feature does not have enough responses to be incredibly...
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