Patient Communications Landscape 2022
30 June 22
| Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
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Analyst/Coordinator
Culture, Relationship
Greenway Health could improve the senior executive loyalty to us. They...
Analyst/Coordinator
Product
Intergy EHR is more difficult to use because of the current UI. With...
Analyst/Coordinator
Loyalty, Product
One of the things that I am excited about on the Intergy EHR is that...
Analyst/Coordinator
Product, Value
A positive is that Intergy EHR is linked to Intergy Practice...
Director
Product
We haven't seen any improvements to the system's basic functionality...
Director
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We are leaving the system because we are lacking multiple solutions...
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Product
We use a third-party population health tool to really help us with our...
Director
Culture, Relationship
There is a lack of interaction with human beings at Greenway Health,...
CIO
Product
The nice thing about using multiple solutions from Greenway Health is...
CIO
Relationship
Greenway Health's support has been disastrous over the last couple of...