Sentri7 Drug Diversion Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
The beautiful thing about something like Sentri7 Drug Diversion is the integration. However, what...
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Operations
Wolters Kluwer has been very robust just technologically. We can tell they are a more...
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Product
Sentri7 Drug Diversion has a very mature user interface. It is very straightforward. It is easy to...
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Product, Value
With Sentri7 Drug Diversion we have seen an improvement in the time it takes to review...
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Loyalty, Product
The vendor is working on Sentri7 Drug Diversion’s ease of use with Wolters Kluwer. It is getting...
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Culture, Loyalty
We have a few years left in our contract with Wolters Kluwer. We do plan over the next couple of...
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Product, Value
Since we have been using Sentri7 Drug Diversion, we have caught a few people because of the software...
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Operations, Product
Getting a higher score on ROI goes back to improving usability and having the system be a little...
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Operations
During the implementation phase for Sentri7 Drug Diversion, there was actually very high involvement...
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Operations
During the initial sale, Invistics said that Sentri7 Drug Diversion would interface automatically...
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Operations, Product
I wouldn’t say a firm yes or no to buying Sentri7 Drug Diversion again. One interface doesn't do...
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Operations
Our end-user training for Sentri7 Drug Diversion was mostly for the nursing leaders, and the trainer...
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Product
Through using Sentri7 Drug Diversion, we have definitely picked up on some core practice issues with...
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Relationship, Product
For diversion prevention, my advice to others is that when they are making a decision, they should...
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Product, Value
The end-user experience in terms of the GUI and how we actually interact with it could be improved....
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Operations
The vendor's training is good. They even host every single end-user discussion within the tool in...
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Relationship
The vendor keeps their promises. They will meet with me regularly until something is resolved. They...
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Product, Value
We have been able to automate the most manual parts of our diversion prevention program with this...
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Loyalty
I would absolutely buy Sentri7 Drug Diversion again. We reevaluated a couple of other new options...
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Product
The integration is good because the vendor has connected to every single system we have asked them...
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Product, Value
By using Sentri7 Drug Diversion, we have reduced our missing drug alerts by working collaboratively...
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Loyalty, Product
Sentri7 Drug Diversion was originally made by another company, and when Wolters Kluwer acquired it,...
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Relationship
We have asked for some updates to get certain companies to interface with Sentri7 Drug Diversion,...
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Operations
I would tell someone going with Wolters Kluwer to really hold the vendor to their training and to...
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Operations
With Wolter Kluwer’s training, I would like more real-life case examples and to be walked through a...
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Product
The system is supposed to be pulling data in from our wholesalers, but currently, it only pulls in...
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Relationship, Product
If data is not feeding in, I would like Wolters Kluwer's system to give us an alert. We are often...
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Product
There is some noise within Sentri7 Drug Diversion. There are limitations in terms of what inputs it...
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Product
We get an alert from the system, but then we have to look at reports in other software systems to...
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Operations, Product
Sentri7 Drug Diversion is so complicated and complex that I don't feel confident that a nurse...
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Operations, Product
Wolters Kluwer has a lot of upgrades. They are not like other vendors who have upgrades twice a...
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Relationship
We haven't been really transitioned to full phone support. Right now, we just contact our customer...
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Operations
Wolters Kluwer has been really good with the implementation. Because of some internal projects, we...
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Operations
Sentri7 Drug Diversion is a lot to wrap our heads around. It is good. It is just a lot. Wolters...
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Product, Value
Sentri7 Drug Diversion is a good product. I really like it. I would definitely recommend it. With...
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Operations
We reached out to Wolters Kluwer about getting some training for new people, and initially, there...
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Product
I’m pretty confident in being able to use and manipulate Sentri7 Drug Diversion in certain areas....
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Loyalty
We like the usability and the general display in the system. A ton of data is available, but it...
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Relationship
When there is downtime, Wolters Kluwer is good at sending emails to let us know that there is a problem....
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Relationship
Wolters Kluwer keeps their promises, but they are slow and have gotten slower recently. For example,...
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Product
We have a lot of gaps with linking with our suppliers and some of our drug distribution pathways,...
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Product, Value
Drug diversion is very labor intensive. We have Sentri7 Drug Diversion, but we need to do a lot of...
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Relationship
Wolters Kluwer has been good at considering our feedback for suggestions, and I have seen new...
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Relationship, Operations
We might not get things delivered to us quickly, but Wolters Kluwer definitely has a roadmap, and it...
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Product
Of course Wolters Kluwer could do better, but I do think they are doing their work, and I don't see...
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Operations
I haven’t experienced any problems with the training from Wolters Kluwer. They have developed videos...
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Product, Value
The outcomes we have seen from using this solution are more drug diversion cases, poor practice...
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Operations, Product
Our surveillance team uses the system more than any other discipline in our hospital right now, so...
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Relationship
When I reach out to Wolters Kluwer with an issue, they will usually get back to me within 24 hours....
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Product
When it comes to receiving our inventory, there are still some things that happen differently than...
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Relationship
The people who we have worked with at Wolters Kluwer are trying to listen to our needs and see how...
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Operations
Our training was basically just sitting down with nursing leaders and understanding what their needs...
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Relationship
Wolters Kluwer has kept their promises to date. We haven't had any issues with that. Overall, the...
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Loyalty, Value
We have had some very good positive outcomes from using Sentri7 Drug Diversion. Within one month of...
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Relationship, Product
Things with Sentri7 Drug Diversion have been really good. Wolters Kluwer has made some really great...
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Product
I have had a few reeducation sessions with nurses based on statistics that I have found. If nurses...
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Loyalty, Relationship, Operations
Since Invistics has been bought out, I have been in a couple of meetings where Wolters Kluwer has...
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Relationship
Regarding customer service, when we have to email Wolters Kluwer’s customer support people, they are...
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