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Sentri7 Drug Diversion Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Relationship, Product

Invistics is responsive to our concerns, or they at least listen, but the actions don't always line...

Sep 2023
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Director

Operations

When we implemented Flowlytics, there wasn't a whole lot of end-user, real-life training. Overall,...

Sep 2023
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Director

Product

We have not even considered expanding our access to Flowlytics because it is not very intuitive for...

Sep 2023
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Director

Product

Flowlytics provides us with so much real data that we would not have had at our fingertips without a...

Sep 2023
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Director

Relationship

Invistics will let us know when there is an issue with data not crossing over, and they give us...

Sep 2023
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Director

Relationship

We are a smaller hospital, but the executives at Invistics have definitely engaged with us. They...

Sep 2023
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Director

Product

With Flowlytics, we have a more robust ability to see into risk and risky behaviors that we maybe...

Sep 2023
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Analyst/Coordinator

Culture

One of the great things I like about this product is that there is no charge per user. A lot of...

Sep 2023
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Analyst/Coordinator

Operations

The vendor’s intent is a train-the-trainer approach, which is perfectly acceptable. The vendor is...

Sep 2023
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Analyst/Coordinator

Culture

Some of the things that we were sold on were roughly in the planning stages. Those things eventually...

Sep 2023
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Analyst/Coordinator

Product

Flowlytics can be used in a myriad of different ways. If we want to run the system as...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Any product manufacturer tries to come up with new innovative ways to do something with their...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor has excellent customer service. They keep the majority of their timelines, and they...

Sep 2023
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Analyst/Coordinator

Relationship

The vendor finds things before I find them. Usually, we would find those things eventually because...

Sep 2023
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Analyst/Coordinator

Product

I can see how someone would look at this product and just get lost immediately, even though it is...

Sep 2023
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Analyst/Coordinator

Relationship

We have such a great working relationship with the vendor because of our long history. It isn't hard...

Sep 2023
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Manager

Product

I don't trust the data coming from Flowlytics. I find statistical anomalies, which make it difficult...

Jul 2023
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Manager

Product

Our people think that Invistics is not clear on what they need to give us. We are told that there...

Jul 2023
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Manager

Product

We want everything to be interoperable, but we have issues with our EMR, our pumps, and our data. We...

Jul 2023
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Manager

Product

On the anesthesia side, there are frequent instances of downtime, and there is a delay in getting...

Jul 2023
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Manager

Product, Value

Overall, Flowlytics is not very user friendly. After using the system for quite some time, it sort...

Jul 2023
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Manager

Relationship

I had an instance where I didn't get an answer from the support team despite multiple emails, and I...

Jul 2023
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Manager

Relationship

I have no issue reaching out to Invistics’ CEO if I need to.

Jul 2023
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Manager

Relationship, Product

The biggest thing I would say for future customers to do is make sure they have internal IT support...

Jul 2023
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Analyst/Coordinator

Relationship

I like that we have routine meetings and the ability to work with the vendor one-on-one offline. The...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

I have always felt like Invistics hasn't left me high and dry. I feel that they make advancements,...

Jul 2023
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Manager

Operations

The initial setup was a bit rough with the representative we had. We felt like the things we were...

Jul 2023
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Manager

Relationship

At this point, I highly recommend Invistics. The new representative from Invistics that we have is...

Jul 2023
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Manager

Relationship, Product

There have been so many improvements that have been going in great directions. Flowlytics has...

Jul 2023
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Manager

Relationship, Product, Value

We have used Flowlytics to pinpoint areas where certain users are continually high on multiple...

Jul 2023
||
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VP/Other Executive

Product

We have a very comprehensive program, so Flowlytics is a piece of the larger puzzle of different...

Jun 2023
||
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VP/Other Executive

Loyalty, Relationship

We have had Flowlytics for a few years. I just don't know whether it has the analytics to do what we...

Jun 2023
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VP/Other Executive

Product, Value

We haven't had any real upcharges from Invistics. But if we wanted to add on certain features we...

Jun 2023
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VP/Other Executive

Product

Flowlytics has a functioning nursing module. The tool gives us some good visibility into nursing...

Jun 2023
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VP/Other Executive

Loyalty, Product

We want to see a functioning anesthesia module from Invistics so that we could look at diversion...

Jun 2023
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VP/Other Executive

Operations

I have dedicated team members that are in the system all the time, so they are able to navigate and...

Jun 2023
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VP/Other Executive

Relationship

We have had engagement at the executive levels of Invistics. Invistics has an account manager that...

Jun 2023
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Director

Relationship, Product, Value

I don't think that there is one perfect solution on the market. After talking to other organizations...

Apr 2023
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Director

Relationship, Product

Invistics isn't able to address all of our needs. Without the EHR data that we pass to the system,...

Apr 2023
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Director

Operations

The initial training that we received from Invistics was just a general overview. There is a wealth...

Apr 2023
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Director

Relationship, Product

If I were to talk to the vendor's executive team, I would tell them that they have a great product....

Apr 2023
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Director

Operations, Product

I wish that Flowlytics could summarize things a little better. It has a lot of data to sift through...

Apr 2023
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Director

Product, Value

The goal of Flowlytics is to make things more efficient and to capture things that we couldn't...

Apr 2023
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Director

Product

It is mainly our pharmacy that uses the system. It would be helpful if the vendor could put together...

Apr 2023
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Director

Product

I like the system's chain of custody for controlled substances, from what we order at a wholesaler...

Apr 2023
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Director

Relationship

The vendor is very engaged. I have spoken with their executives. Those executives make time for us...

Apr 2023
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Director

Product, Product

The product does everything, but we don't have the full integration yet with our PCA. We are still...

Apr 2023
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Director

Product, Product

The product gives us heatmap information so we can concentrate on certain areas or users. That...

Apr 2023
||
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Director

Relationship, Relationship

Flowlytics has gotten us to work more as a team, especially with external work.

Apr 2023
||
(0)
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Director

Product, Product

I would like a nurse-centric report to be sent from Flowlytics to the nursing users every 12 hours....

Apr 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

Flowlytics works extremely well, but Invistics could work to ensure that the product can work and...

Apr 2023
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Director

Loyalty, Loyalty, Operations, Operations

We only implemented certain pieces of the solution because we knew that we would be changing EMR...

Apr 2023
||
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Director

Relationship, Relationship, Operations, Operations

We have been working for several months to get our EMR feed live, but the feed is still not live....

Apr 2023
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Director

Product, Product

It would be great if every tech-related thing worked perfectly. But we know that is not the case....

Apr 2023
||
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Director

Product, Product

All of the areas are very complex, and I think Invistics does the best they can. But I don't think...

Apr 2023
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Director

Loyalty, Loyalty

Invistics' product does a pretty good job of highlighting where things are risky, but the system...

Apr 2023
||
(0)
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Director

Product, Product

The workflow is pretty solid. I think Invistics has a good handle on the documentation. I think...

Apr 2023
||
(0)
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Director

Relationship

The vendor is good with post-implementation availability. The vendor’s people are available one on...

Feb 2023
||
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Director

Relationship, Product

Flowlytics has given us much more transparency than we used to have. Because of that transparency,...

Feb 2023
||
(0)
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Director

Product, Value

The software is not as user friendly as I want it to be. It is written from a programmer's...

Feb 2023
||
(0)
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Director

Loyalty, Relationship

I am pleased with Invistics’ responsiveness to our feedback and their willingness to take our ideas...

Feb 2023
||
(0)
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Director

Loyalty, Relationship

I want my investigation to be in one place, including documents, interviews, and questions....

Feb 2023
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(0)
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Director

Product

The product consistently gets better over time. The vendor is very open when we have a concern. The...

Feb 2023
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Director

Relationship, Product

When we get an upgrade to fix certain issues or give us access to new tools, it tends to break...

Dec 2022
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(0)
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Director

Product

Flowlytics doesn’t interface with our charting tool. I don't know whether that is Invistics’ fault...

Dec 2022
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Director

Product, Value

The tool hasn't helped us identify drug diversion activity specifically. It has helped us identify...

Dec 2022
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