Sentri7 Drug Diversion Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Product
Wolters Kluwer needs to make sure that the workflows at our facility are strong because if the...
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Relationship
For the most part, Wolters Kluwer is very communicative. We have a regular call where we can go over...
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Product, Value
Sentri7 Drug Diversion puts everything in one place. Prior to this solution, we had another product...
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Relationship
Data from 503b companies is unavailable in the system, so we have to do manual reviews. The vendor...
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Product
The system's dashboard transparently shows how each individual's risk score is calculated and allows...
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Product
The system's strength is its comprehensive monitoring across care areas, including the ability to...
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Product, Value
With Sentri7 Drug Diversion, we get false positives in two areas. First, there are the individual...
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Loyalty, Product
Wolters Kluwer overpromises and underdelivers, especially with Active Directory, which still cannot...
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Loyalty
Sentri7 Drug Diversion is good for standardizing a process and identifying missing drugs. It does...
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Relationship
We have had to manually fix items. Tickets often go unanswered, and our representative has not...
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Loyalty, Product
My biggest hiccup with the software at the moment is that our type of facility has extra boundaries...
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Relationship
The software has been purchased through a couple of different companies, and we have had people come...
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Loyalty, Product
Once the kinks are worked out, I feel like the system is going to be fantastic, but right now, I...
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Product
There are certain cases where a patient gets two items to make an equal dose. When the nurses scan...
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Product, Value
The vendor won't even build in an easier, more direct search functionality. Everybody blows that off...
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Relationship, Operations
We definitely had support during the go-live; that was not an issue. We had people come in and...
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Product
Our rule is that a controlled medication has to be given within one hour after it is removed from...
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Relationship
We are a pilot facility for a bigger agency, and I know we are going to have to work through all the...
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Relationship
Wolters Kluwer can fix things on their end without being on a call, but when I bring up a concern,...
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Product
Right now, for our facility specifically, the challenge is getting Sentri7 Drug Diversion to monitor...
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Product
I don't know whether it was from our side, but we weren't allowed to utilize patient identifiers to...
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Loyalty, Relationship, Product
We continue to work with the system and look for glitches.
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Relationship
I have had very positive interactions with Wolters Kluwer. They seek to understand us, and they help...
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Loyalty, Product
Sentri7 Drug Diversion monitoring inpatient is perfect. But the outpatient pharmacy piece is not...
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Relationship
One thing that I love about Wolters Kluwer is that they ask questions, and when we give feedback,...
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Product, Value
Sentri7 Drug Diversion doesn’t get the highest score for limiting false positives, but that isn't...
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Relationship, Product
I have seen some other options, and I think Sentri7 Drug Diversion is a superior product for...
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Operations
When we first implemented Sentri7 Drug Diversion, it was terrible. We had to do some work and meet...
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Operations
Anytime I need one-on-one training, Wolters Kluwer is right there.
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Product, Value
I can't imagine doing my job without having Sentri7 Drug Diversion. It would be so hard. I can't...
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Relationship
I discovered what I thought was an issue, so I gave my customer service representative a...
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Loyalty, Product
Sentri7 Drug Diversion integrates perfectly with our EHR. The system is so user-friendly, and the...
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Value
Because we have such good oversight now with Sentri7 Drug Diversion, we can apply education when...
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Product
We are not overly thrilled with Sentri7 Drug Diversion. There are just gaps in what it is able to...
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Product
There is a lot of data flowing through Sentri7 Drug Diversion, and it is flagging for missing drug...
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Product, Value
Sentri7 Drug Diversion has greatly improved with the false positives. There is a lot of information...
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Loyalty, Product
We have to click on a lot of different areas in Sentri7 Drug Diversion. We have to know what we are...
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Culture
When we met with Wolters Kluwer, they told us that they were doing this or that at other entities,...
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Relationship
Wolters Kluwer's purchase of Sentri7 Drug Diversion has given them a lot more depth in terms of...
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Product
Sentri7 Drug Diversion helps us more with practice-related concerns that it brings to our attention...
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Operations
The implementation of Sentri7 Drug Diversion was slotted to only take a few months, but it actually...
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Operations
There is a lot of data in Sentri7 Drug Diversion, and I wish the data were presented a little bit...
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Relationship
Things are going well with Wolters Kluwer, and their team is great to work with. They are very...
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Product
Sentri7 Drug Diversion integrates multiple sources of data really easily and makes everything pretty...
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Relationship
One point of praise that I have for Wolters Kluwer’s team is that they are very transparent. It has...
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Relationship
A lot of the time, my tickets are passed from person to person at Wolters Kluwer without any really...
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Loyalty
We chose Sentri7 Drug Diversion because we really liked everything that it had to offer. The biggest...
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Operations, Product
We would clear titles for the pages and the reports in Sentri7 Drug Diversion. Right now, a lot of...
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Relationship, Product
One area that is still a challenge in Sentri7 Drug Diversion is that I run into a lot of false...
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Operations
We were originally slated for a system upgrade on a certain date, but then it was pushed back...
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Relationship
One of the biggest issues we have with Wolters Kluwer customer service team is their turnaround...
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Product
We have issues in Sentri7 Drug Diversion with time-clock alerts. We have also had some issues with...
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Product
Sentri7 Drug Diversion is working well in the nursing care areas, and the ease has gotten better,...
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Relationship, Product
The vendor does very well with our wholesaler data. That is where they would get a five-star rating...
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Product
There are areas where there are a lot of in-betweens and things the vendor isn't so good at. One...
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Relationship
Rating the vendor’s support is a double-edged sword for me. I have to give the caveat that the...
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Product
The only new solution that we have recently implemented was our reverse distributor, and the system...
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Loyalty, Product
The system is never going to be a standalone product for me. It is always going to be part of a...
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Relationship, Product
There are false positives and inaccurate alerts, which are not necessarily actually false positives,...
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Loyalty, Product
There are still some ways the vendor can make the system more user-friendly. They are moving toward...
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Loyalty, Relationship, Product
There is an issue with timeliness. The new version is supposed to be coming out, and it was supposed...
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Relationship
I think Wolters Kluwer is willing to be receptive to us and is trying to move the product into a...
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Relationship
Wolters Kluwer could improve their customer service. It is the absolute worst ever, and I hate...
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Product
The system would be a lot friendlier, and we don't let many people access it because it can be very...
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Relationship
When we are supposed to send data to Wolters Kluwer, the vendor is very quick to tell us that they...
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Loyalty
We are moving away from Wolters Kluwer's system because another product has a better system that can...
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Operations
When I started, the system was owned by another vendor. There was absolutely no training at all, but...
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Product
Wolters Kluwer could do better at limiting false positives. If our system were to go down and we had...
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Relationship, Product
Wolters Kluwer could work on pharmacy tracking for compounded things, but other than that, they...
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Operations, Product
While the data is good in this solution, the user interface could use some improvement for those who...
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Product, Value
This solution makes it much more difficult for someone to divert at our institution. However, it...
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Relationship
The vendor is really good on the data side. It was a challenge to set up flowsheets for IV pump...
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Product
The system is easy to use, but our assessments are essentially just documentation. I don't think the...
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Product, Value
We have found diversion by manual processes that are super time consuming. I hoped that using the...
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Loyalty, Product
The system has helped us find diversion within our hospital. There have been several different...
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Relationship, Operations
In terms of upgrades, I feel like Wolters Kluwer has done a good job with communicating what...
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Loyalty, Relationship, Product
Wolters Kluwer has done a really good job of trying to increase the system's user friendliness. I...
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Loyalty, Product
To make further improvements, the vendor could work on infusions. Those are hard to do, but I think...
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Product
Sentri7 Drug Diversion does well in terms of bringing multiple data sources together in one place so...
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Relationship
Wolters Kluwer could improve by just being more responsive when addressing tickets for false...
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Product
For Sentri7 Drug Diversion, I would like to see better reporting. In terms of responding to...
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Loyalty, Relationship, Product
Overall, there have been way too many misses from Sentri7 Drug Diversion. We set out to look at...
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Product, Value
False positives have actually been one of our biggest challenges with Sentri7 Drug Diversion. We...
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Culture, Relationship
We had challenges with Sentri7 Drug Diversion integrating with our wholesaler. Apparently, the way...
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Relationship, Product
The software is user-friendly. When we get false positives from the system, that means there is a...
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Loyalty, Product
I have been very pleased with Sentri7 Drug Diversion. Because we have had results from the system,...
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Commentary Summary
Comment Type Breakout