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Sentri7 Drug Diversion Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Product, Value

By using Sentri7 Drug Diversion, we have reduced our missing drug alerts by working collaboratively...

Oct 2024
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Director

Loyalty, Product

Sentri7 Drug Diversion was originally made by another company, and when Wolters Kluwer acquired it,...

Oct 2024
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Director

Relationship

We have asked for some updates to get certain companies to interface with Sentri7 Drug Diversion,...

Oct 2024
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Director

Operations

I would tell someone going with Wolters Kluwer to really hold the vendor to their training and to...

Oct 2024
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Director

Operations

With Wolter Kluwer’s training, I would like more real-life case examples and to be walked through a...

Oct 2024
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Director

Product

The system is supposed to be pulling data in from our wholesalers, but currently, it only pulls in...

Oct 2024
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Director

Relationship, Product

If data is not feeding in, I would like Wolters Kluwer's system to give us an alert. We are often...

Oct 2024
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Director

Product

There is some noise within Sentri7 Drug Diversion. There are limitations in terms of what inputs it...

Oct 2024
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Director

Product

We get an alert from the system, but then we have to look at reports in other software systems to...

Oct 2024
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Director

Operations, Product

Sentri7 Drug Diversion is so complicated and complex that I don't feel confident that a nurse...

Oct 2024
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Analyst/Coordinator

Operations, Product

Wolters Kluwer has a lot of upgrades. They are not like other vendors who have upgrades twice a...

Sep 2024
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Analyst/Coordinator

Relationship

We haven't been really transitioned to full phone support. Right now, we just contact our customer...

Sep 2024
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Analyst/Coordinator

Operations

Wolters Kluwer has been really good with the implementation. Because of some internal projects, we...

Sep 2024
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Analyst/Coordinator

Operations

Sentri7 Drug Diversion is a lot to wrap our heads around. It is good. It is just a lot. Wolters...

Sep 2024
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Analyst/Coordinator

Product, Value

Sentri7 Drug Diversion is a good product. I really like it. I would definitely recommend it. With...

Sep 2024
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Manager

Operations

We reached out to Wolters Kluwer about getting some training for new people, and initially, there...

Aug 2024
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Manager

Product

I’m pretty confident in being able to use and manipulate Sentri7 Drug Diversion in certain areas....

Aug 2024
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Manager

Loyalty

We like the usability and the general display in the system. A ton of data is available, but it...

Aug 2024
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Manager

Relationship

When there is downtime, Wolters Kluwer is good at sending emails to let us know that there is a problem....

Aug 2024
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Manager

Relationship

Wolters Kluwer keeps their promises, but they are slow and have gotten slower recently. For example,...

Aug 2024
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Manager

Product

We have a lot of gaps with linking with our suppliers and some of our drug distribution pathways,...

Aug 2024
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Manager

Product, Value

Drug diversion is very labor intensive. We have Sentri7 Drug Diversion, but we need to do a lot of...

Aug 2024
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Analyst/Coordinator

Relationship

Wolters Kluwer has been good at considering our feedback for suggestions, and I have seen new...

Aug 2024
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Analyst/Coordinator

Relationship, Operations

We might not get things delivered to us quickly, but Wolters Kluwer definitely has a roadmap, and it...

Aug 2024
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Analyst/Coordinator

Product

Of course Wolters Kluwer could do better, but I do think they are doing their work, and I don't see...

Aug 2024
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Analyst/Coordinator

Operations

I haven’t experienced any problems with the training from Wolters Kluwer. They have developed videos...

Aug 2024
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Analyst/Coordinator

Product, Value

The outcomes we have seen from using this solution are more drug diversion cases, poor practice...

Aug 2024
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Manager

Operations, Product

Our surveillance team uses the system more than any other discipline in our hospital right now, so...

Jul 2024
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Manager

Relationship

When I reach out to Wolters Kluwer with an issue, they will usually get back to me within 24 hours....

Jul 2024
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Manager

Product

When it comes to receiving our inventory, there are still some things that happen differently than...

Jul 2024
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Manager

Relationship

The people who we have worked with at Wolters Kluwer are trying to listen to our needs and see how...

Jul 2024
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Manager

Operations

Our training was basically just sitting down with nursing leaders and understanding what their needs...

Jul 2024
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Manager

Relationship

Wolters Kluwer has kept their promises to date. We haven't had any issues with that. Overall, the...

Jul 2024
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Manager

Loyalty, Value

We have had some very good positive outcomes from using Sentri7 Drug Diversion. Within one month of...

Jul 2024
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Manager

Relationship, Product

Things with Sentri7 Drug Diversion have been really good. Wolters Kluwer has made some really great...

Jun 2024
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Manager

Product

I have had a few reeducation sessions with nurses based on statistics that I have found. If nurses...

Jun 2024
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Manager

Loyalty, Relationship, Operations

Since Invistics has been bought out, I have been in a couple of meetings where Wolters Kluwer has...

Jun 2024
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Manager

Relationship

Regarding customer service, when we have to email Wolters Kluwer’s customer support people, they are...

Jun 2024
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Director

Culture

We had lots of frustration about Invistics being able to meet the terms of our contract, but once...

Apr 2024
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Director

Loyalty, Relationship

The improvements that Wolters Kluwer has made since the acquisition have been really awesome, and...

Apr 2024
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Director

Loyalty, Operations

I have always liked the data from an Invistics analytics standpoint, but it is just never user...

Jan 2024
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Director

Product

The product helps identify practice issues for the institution that we need to work on. We have...

Jan 2024
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Analyst/Coordinator

Product

The solution can monitor the full chain of custody of medications from the moment the medications...

Jan 2024
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Analyst/Coordinator

Product

The solution should use the data it gathers to do more than drug diversion prevention.

Jan 2024
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Analyst/Coordinator

Relationship

The vendor should make sure their support staff continues to be strong even after the acquisition by...

Jan 2024
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