Sentri7 Drug Diversion Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
Sentri7 Drug Diversion integrates multiple sources of data really easily and makes everything pretty...
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Relationship
One point of praise that I have for Wolters Kluwer’s team is that they are very transparent. It has...
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Relationship
A lot of the time, my tickets are passed from person to person at Wolters Kluwer without any real...
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Loyalty
We chose Sentri7 Drug Diversion because we really liked everything that it has to offer. The biggest...
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Operations, Product
We would clear titles for the pages and the reports in Sentri7 Drug Diversion. Right now, a lot of...
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Relationship, Product
One area that is still a challenge in Sentri7 Drug Diversion is that I run into a lot of false...
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Operations
We were originally slated for a system upgrade on a certain date, but then it was pushed back...
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Relationship
One of the biggest issues we have with Wolters Kluwer customer service team is their turnaround...
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Product
We have issues in Sentri7 Drug Diversion with time-clock alerts. We have also had some issues with...
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Product
Sentri7 Drug Diversion is working well in the nursing care areas, and the ease has gotten better,...
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Relationship, Product
The vendor does very well with our wholesaler data. That is where they would get a five-star rating...
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Product
There are areas where there are a lot of in-betweens and things the vendor isn't so good at. One...
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Relationship
Rating the vendor’s support is a double-edged sword for me. I have to give the caveat that the...
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Product
The only new solution that we have recently implemented was our reverse distributor, and the system...
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Loyalty, Product
The system is never going to be a standalone product for me. It is always going to be part of a...
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Relationship, Product
There are false positives and inaccurate alerts, which are not necessarily actually false positives,...
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Loyalty, Product
There are still some ways the vendor can make the system more user-friendly. They are moving toward...
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Loyalty, Relationship, Product
There is an issue with timeliness. The new version is supposed to be coming out, and it was supposed...
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Relationship
I think Wolters Kluwer is willing to be receptive to us and is trying to move the product into a...
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Relationship
Wolters Kluwer could improve their customer service. It is the absolute worst ever, and I hate...
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Product
The system would be a lot friendlier, and we don't let many people access it because it can be very...
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Relationship
When we are supposed to send data to Wolters Kluwer, the vendor is very quick to tell us that they...
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Loyalty
We are moving away from Wolters Kluwer's system because another product has a better system that can...
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Operations
When I started, the system was owned by another vendor. There was absolutely no training at all, but...
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Product
Wolters Kluwer could do better at limiting false positives. If our system were to go down and we had...
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Relationship, Product
Wolters Kluwer could work on pharmacy tracking for compounded things, but other than that, they...
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Operations, Product
While the data is good in this solution, the user interface could use some improvement for those who...
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Product, Value
This solution makes it much more difficult for someone to divert at our institution. However, it...
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Relationship
The vendor is really good on the data side. It was a challenge to set up flowsheets for IV pump...
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Product
The system is easy to use, but our assessments are essentially just documentation. I don't think the...
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Product, Value
We have found diversion by manual processes that are super time consuming. I hoped that using the...
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Loyalty, Product
The system has helped us find diversion within our hospital. There have been several different...
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Relationship, Operations
In terms of upgrades, I feel like Wolters Kluwer has done a good job with communicating what...
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Loyalty, Relationship, Product
Wolters Kluwer has done a really good job of trying to increase the system's user friendliness. I...
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Loyalty, Product
To make further improvements, the vendor could work on infusions. Those are hard to do, but I think...
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Product
Sentri7 Drug Diversion does well in terms of bringing multiple data sources together in one place so...
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Relationship
Wolters Kluwer could improve by just being more responsive when addressing tickets for false...
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Product
For Sentri7 Drug Diversion, I would like to see better reporting. In terms of responding to...
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Loyalty, Relationship, Product
Overall, there have been way too many misses from Sentri7 Drug Diversion. We set out to look at...
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Product, Value
False positives have actually been one of our biggest challenges with Sentri7 Drug Diversion. We...
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Culture, Relationship
We had challenges with Sentri7 Drug Diversion integrating with our wholesaler. Apparently, the way...
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Relationship, Product
The software is user-friendly. When we get false positives from the system, that means there is a...
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Loyalty, Product
I have been very pleased with Sentri7 Drug Diversion. Because we have had results from the system,...
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Product
The beautiful thing about something like Sentri7 Drug Diversion is the integration. However, what...
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Operations
Wolters Kluwer has been very robust just technologically. We can tell they are a more...
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Product
Sentri7 Drug Diversion has a very mature user interface. It is very straightforward. It is easy to...
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Product, Value
With Sentri7 Drug Diversion we have seen an improvement in the time it takes to review...
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Loyalty, Product
The vendor is working on Sentri7 Drug Diversion’s ease of use with Wolters Kluwer. It is getting...
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Culture, Loyalty
We have a few years left in our contract with Wolters Kluwer. We do plan over the next couple of...
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Product, Value
Since we have been using Sentri7 Drug Diversion, we have caught a few people because of the software...
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Operations, Product
Getting a higher score on ROI goes back to improving usability and having the system be a little...
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Operations
During the implementation phase for Sentri7 Drug Diversion, there was actually very high involvement...
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Operations
During the initial sale, Invistics said that Sentri7 Drug Diversion would interface automatically...
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Operations, Product
I wouldn’t say a firm yes or no to buying Sentri7 Drug Diversion again. One interface doesn't do...
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Operations
Our end-user training for Sentri7 Drug Diversion was mostly for the nursing leaders, and the trainer...
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Product
Through using Sentri7 Drug Diversion, we have definitely picked up on some core practice issues with...
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Relationship, Product
For diversion prevention, my advice to others is that when they are making a decision, they should...
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Product, Value
The end-user experience in terms of the GUI and how we actually interact with it could be improved....
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Operations
The vendor's training is good. They even host every single end-user discussion within the tool in...
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Relationship
The vendor keeps their promises. They will meet with me regularly until something is resolved. They...
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Product, Value
We have been able to automate the most manual parts of our diversion prevention program with this...
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Loyalty
I would absolutely buy Sentri7 Drug Diversion again. We reevaluated a couple of other new options...
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Product
The integration is good because the vendor has connected to every single system we have asked them...
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