Sentri7 Drug Diversion Commentary

Filtered view: All

Wolters Kluwer hasn't been effective at helping identify drug diversion activity because we still...

We have training hours that have never been exercised. Sentri7 Drug Diversion is a closed system,...

Sentri7 Drug Diversion will place some transactions into coverage where they're not visible to us,...

Wolters Kluwer is trying. Since we adopted the system, most of the suggestions we gave have been...

Wolters Kluwer’s support is not always timely, and there’s always room for a better price.

Wolters Kluwer should create an opportunity for the system to be designed for multiple user roles,...

I would like Wolters Kluwer to use AI to generate reports by translating the data into a report. I...

Wolters Kluwer needs to make sure that the workflows at our facility are strong because if the...

For the most part, Wolters Kluwer is very communicative. We have a regular call where we can go over...

Sentri7 Drug Diversion puts everything in one place. Prior to this solution, we had another product...

Data from 503b companies is unavailable in the system, so we have to do manual reviews. The vendor...

The system's dashboard transparently shows how each individual's risk score is calculated and allows...

The system's strength is its comprehensive monitoring across care areas, including the ability to...

With Sentri7 Drug Diversion, we get false positives in two areas. First, there are the individual...

Wolters Kluwer overpromises and underdelivers, especially with Active Directory, which still cannot...

Sentri7 Drug Diversion is good for standardizing a process and identifying missing drugs. It does...

We have had to manually fix items. Tickets often go unanswered, and our representative has not...

My biggest hiccup with the software at the moment is that our type of facility has extra boundaries...

The software has been purchased through a couple of different companies, and we have had people come...

Once the kinks are worked out, I feel like the system is going to be fantastic, but right now, I...

There are certain cases where a patient gets two items to make an equal dose. When the nurses scan...

The vendor won't even build in an easier, more direct search functionality. Everybody blows that off...

We definitely had support during the go-live; that was not an issue. We had people come in and...

Our rule is that a controlled medication has to be given within one hour after it is removed from...

We are a pilot facility for a bigger agency, and I know we are going to have to work through all the...

Wolters Kluwer can fix things on their end without being on a call, but when I bring up a concern,...

Right now, for our facility specifically, the challenge is getting Sentri7 Drug Diversion to monitor...

I don't know whether it was from our side, but we weren't allowed to utilize patient identifiers to...

We continue to work with the system and look for glitches.

I have had very positive interactions with Wolters Kluwer. They seek to understand us, and they help...

Sentri7 Drug Diversion monitoring inpatient is perfect. But the outpatient pharmacy piece is not...

One thing that I love about Wolters Kluwer is that they ask questions, and when we give feedback,...

Sentri7 Drug Diversion doesn’t get the highest score for limiting false positives, but that isn't...

I have seen some other options, and I think Sentri7 Drug Diversion is a superior product for...

When we first implemented Sentri7 Drug Diversion, it was terrible. We had to do some work and meet...

Anytime I need one-on-one training, Wolters Kluwer is right there.

I can't imagine doing my job without having Sentri7 Drug Diversion. It would be so hard. I can't...

I discovered what I thought was an issue, so I gave my customer service representative a...

Sentri7 Drug Diversion integrates perfectly with our EHR. The system is so user-friendly, and the...

Because we have such good oversight now with Sentri7 Drug Diversion, we can apply education when...

We are not overly thrilled with Sentri7 Drug Diversion. There are just gaps in what it is able to...

There is a lot of data flowing through Sentri7 Drug Diversion, and it is flagging for missing drug...

Sentri7 Drug Diversion has greatly improved with the false positives. There is a lot of information...

We have to click on a lot of different areas in Sentri7 Drug Diversion. We have to know what we are...

When we met with Wolters Kluwer, they told us that they were doing this or that at other entities,...

Wolters Kluwer's purchase of Sentri7 Drug Diversion has given them a lot more depth in terms of...

Sentri7 Drug Diversion helps us more with practice-related concerns that it brings to our attention...

The implementation of Sentri7 Drug Diversion was slotted to only take a few months, but it actually...

There is a lot of data in Sentri7 Drug Diversion, and I wish the data were presented a little bit...

Things are going well with Wolters Kluwer, and their team is great to work with. They are very...

Sentri7 Drug Diversion integrates multiple sources of data really easily and makes everything pretty...

One point of praise that I have for Wolters Kluwer’s team is that they are very transparent. It has...

A lot of the time, my tickets are passed from person to person at Wolters Kluwer without any really...

We chose Sentri7 Drug Diversion because we really liked everything that it had to offer. The biggest...

We would clear titles for the pages and the reports in Sentri7 Drug Diversion. Right now, a lot of...

One area that is still a challenge in Sentri7 Drug Diversion is that I run into a lot of false...

We were originally slated for a system upgrade on a certain date, but then it was pushed back...

One of the biggest issues we have with Wolters Kluwer customer service team is their turnaround...

We have issues in Sentri7 Drug Diversion with time-clock alerts. We have also had some issues with...

Sentri7 Drug Diversion is working well in the nursing care areas, and the ease has gotten better,...

The vendor does very well with our wholesaler data. That is where they would get a five-star rating...

There are areas where there are a lot of in-betweens and things the vendor isn't so good at. One...

Rating the vendor’s support is a double-edged sword for me. I have to give the caveat that the...

The only new solution that we have recently implemented was our reverse distributor, and the system...

The system is never going to be a standalone product for me. It is always going to be part of a...

There are false positives and inaccurate alerts, which are not necessarily actually false positives,...

There are still some ways the vendor can make the system more user-friendly. They are moving toward...

There is an issue with timeliness. The new version is supposed to be coming out, and it was supposed...

I think Wolters Kluwer is willing to be receptive to us and is trying to move the product into a...

Wolters Kluwer could improve their customer service. It is the absolute worst ever, and I hate...

The system would be a lot friendlier, and we don't let many people access it because it can be very...

When we are supposed to send data to Wolters Kluwer, the vendor is very quick to tell us that they...

We are moving away from Wolters Kluwer's system because another product has a better system that can...

When I started, the system was owned by another vendor. There was absolutely no training at all, but...

Wolters Kluwer could do better at limiting false positives. If our system were to go down and we had...

Wolters Kluwer could work on pharmacy tracking for compounded things, but other than that, they...

While the data is good in this solution, the user interface could use some improvement for those who...

This solution makes it much more difficult for someone to divert at our institution. However, it...

The vendor is really good on the data side. It was a challenge to set up flowsheets for IV pump...

The system is easy to use, but our assessments are essentially just documentation. I don't think the...

We have found diversion by manual processes that are super time consuming. I hoped that using the...

The system has helped us find diversion within our hospital. There have been several different...

In terms of upgrades, I feel like Wolters Kluwer has done a good job with communicating what...

Wolters Kluwer has done a really good job of trying to increase the system's user friendliness. I...

To make further improvements, the vendor could work on infusions. Those are hard to do, but I think...

Sentri7 Drug Diversion does well in terms of bringing multiple data sources together in one place so...

Wolters Kluwer could improve by just being more responsive when addressing tickets for false...

For Sentri7 Drug Diversion, I would like to see better reporting. In terms of responding to...

Overall, there have been way too many misses from Sentri7 Drug Diversion. We set out to look at...

False positives have actually been one of our biggest challenges with Sentri7 Drug Diversion. We...

We had challenges with Sentri7 Drug Diversion integrating with our wholesaler. Apparently, the way...