Sentri7 Infection Prevention Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Product, Value

There are some additional features that are higher-tier paid-for options that I would love to have...

Feb 2024
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Director

Relationship

Wolters Kluwer is doing what they have been asked to do. Their support is actually really good. I...

Feb 2024
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Director

Product

The ease of use for the end user is one of the biggest strengths of the product. Familiarity makes...

Feb 2024
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Director

Product

It would be nice if we were able to see in the system when antibiotics were administered or when a...

Feb 2024
||
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Director

Relationship, Value

I love Sentri7 Infection Prevention, and I love the people who work for Wolters Kluwer. They are...

Feb 2024
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Analyst/Coordinator

Product

There are some features that I wished the product had. When I am trying to do procedures and send...

Jan 2024
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Analyst/Coordinator

Product

Some strengths of the system that come to mind with Sentri7 Infection Prevention are the...

Jan 2024
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Analyst/Coordinator

Product

The compatibility of Sentri7 Infection Prevention with our medical record, for as much of it that is...

Jan 2024
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Analyst/Coordinator

Product

There is an opportunity to improve in making sure all of the data is able to transfer from our...

Jan 2024
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Analyst/Coordinator

Product

The way we are able to do our reporting within the system, like the reportable disease piece, is...

Jan 2024
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Analyst/Coordinator

Relationship

The vendor has set up a regular call with all of our people who use Sentri7 Infection Prevention to...

Jan 2024
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Analyst/Coordinator

Operations

When we first implemented the system, I felt a little blind to the implementation or upgrade...

Jan 2024
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Analyst/Coordinator

Product

I love that Wolters Kluwer has added a feature that shoots off fireworks on the screen, like a...

Jan 2024
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Nurse

Relationship

The support at Wolters Kluwer is great. Anytime I call, the support team is Johnny-on-the-spot. I...

Jan 2024
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Analyst/Coordinator

Relationship

In terms of the vendor's vision for their product, I constantly get emails about what they are...

Jan 2024
||
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Director

Relationship

This year, I have been happier with Wolters Kluwer’s service and helpfulness. They have been good...

Jan 2024
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Director

Operations

The original implementation was challenging. We did some of the training sessions. I think some of...

Jan 2024
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Director

Loyalty

I think the pharmacy is very happy with what Wolters Kluwer has. We are working on something that I...

Jan 2024
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Director

Product

I wouldn’t buy Sentri7 Infection Prevention again because it is more focused on pharmacy things than...

Jan 2024
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Manager

Product

I am in a very small facility, so some of the product's features aren't as relevant for me as they...

Dec 2023
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Manager

Relationship

The vendor's support has been pretty good. We meet regularly with the vendor's support folks, and...

Dec 2023
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Manager

Relationship, Product, Value

The vendor has done a lot of work to assist us with some things, and that has been great. It has...

Dec 2023
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Manager

Product

The system pulls from our radiology system, lab information system, and registration information...

Dec 2023
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Manager

Loyalty, Product

The system doesn't fit with long-term care. It would be very helpful if the system had a module for...

Dec 2023
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Analyst/Coordinator

Product, Value

Sentri7 Infection Prevention is a wonderful product. Instead of going right into my EHR for...

Nov 2023
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Analyst/Coordinator

Product

Sentri7 Infection Prevention is usually pretty quick. The system is fabulous. I don't have any...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

I don't think that the vendor has promised us anything that they haven't been able to deliver. The...

Nov 2023
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Analyst/Coordinator

Product

Our previous solution was a little more customizable to our needs than Sentri7 Infection Prevention....

Oct 2023
||
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Analyst/Coordinator

Product

In Sentri7 Infection Prevention, we go to the organism surveillance piece separately from the...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

We started with this solution over a year ago, and we still don't have all the mapping completed to...

Oct 2023
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Analyst/Coordinator

Product

Sentri7 Infection Prevention is definitely an improvement over having to manually enter all the lab...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

I think that the product has the potential to help us with some outcomes, but right now, it is not...

Oct 2023
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Analyst/Coordinator

Operations

The product implementation could have been a little more tailored to the team's bandwidth and the...

Oct 2023
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Manager

Relationship, Product

In part of the product, some classification scores are listed out of order, and that leaves too much...

Oct 2023
||
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Manager

Product

What the product does well is it is able to create documents to send to the health department and to...

Oct 2023
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Manager

Operations

Wolters Kluwer really hasn't done any training recently. I did call the support team for something,...

Oct 2023
||
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Analyst/Coordinator

Relationship, Product

The product requires maintenance and continuous feedback. The most difficult point is making the...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Whenever we reach out to the phone or internet support team because we have a concern about the...

Sep 2023
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Analyst/Coordinator

Value

I may not feel like Sentri7 Infection Prevention is the perfect product, but there aren't a whole...

Sep 2023
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Director

Loyalty, Product, Value

The things that Wolters Kluwer has built in the system have allowed us to save several hours a day...

Aug 2023
||
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Director

Product

The system has a standard dashboard option where they build dashboards and keep them upgraded. We...

Aug 2023
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Director

Product

We can't think of anything about the system that we aren't pleased with. We would like to be able to...

Aug 2023
||
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Director

Operations

We have been extremely happy with the vendor's implementation team. We had to completely switch some...

Aug 2023
||
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Director

Relationship

Walters Kluwer is trying really hard to upgrade. They reach out quickly every time they have...

Aug 2023
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Director

Culture, Relationship

I get emails from the vendor telling me about when the system is going to be down and those kinds of...

Aug 2023
||
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Director

Relationship

I really appreciate the vendor’s customer support. The vendor has been awesome and has participated...

Aug 2023
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Director

Product

Wolters Kluwer’s stuff is a little outdated, and I think it could be a little cleaner too. We do a...

Aug 2023
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Director

Product

Once we figure out where to click for Sentri7 Infection Prevention, I think the system is pretty straightforward....

Aug 2023
||
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Director

Operations

The vendor is working really hard and reaching out for training. I have used some of the video...

Aug 2023
||
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Manager

Relationship

Wolters Kluwer is really good about letting us know when they have an update. That makes my job a...

Aug 2023
||
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Manager

Value

If the vendor makes a change, the charge is included in the monthly or yearly payment that we make...

Aug 2023
||
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Manager

Operations

The initial training was really good. I don't want to say Wolters Kluwer is bad with ongoing...

Aug 2023
||
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Manager

Relationship

We have had good success with Wolters Kluwer’s customer service department. When we were having...

Aug 2023
||
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Manager

Product

We have some glitches with Sentri7 Infection Prevention every so often, but I think the problem is...

Aug 2023
||
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Manager

Relationship

Wolters Kluwer is a big company, but they are very personable. They make sure to sit down in...

Aug 2023
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Manager

Relationship

When I was able to identify an issue and reach out to the vendor about it, they did everything on...

Aug 2023
||
(0)
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Manager

Operations

One of the things we have been working on that has been a little challenging is using the product to...

Aug 2023
||
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Manager

Relationship

Wolters Kluwer is working on something to give providers access to live antibiograms. The vendor is...

Aug 2023
||
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Manager

Relationship

Wolters Kluwer always answers pretty quickly. I can email them with a simple question, and I usually...

Aug 2023
||
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Manager

Product

We use the Sentri7 Infection Prevention control piece for specific processes, and we are responsible...

Aug 2023
||
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Director

Relationship

The vendor’s customer service is probably the most impressive thing to me because if I have a...

Aug 2023
||
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Director

Product

Sometimes I want to search for the incidents of different types of organisms that aren't already...

Aug 2023
||
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Director

Operations

I would tell a friend that the product is intuitive, and the customer service and training are exemplary....

Aug 2023
||
(0)
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Manager

Loyalty, Product

I keep asking the vendor when they will upgrade the pneumonia and ventilator-associate event options...

Jul 2023
||
(0)
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Manager

Culture, Product, Value

Recently, we did an upgrade that added some functionality to our use of the system. We had to add...

Jul 2023
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Manager

Loyalty

I doubt the vendor's general ability to run different documents compared to other IP surveillance...

Jul 2023
||
(0)
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Manager

Product

The product doesn't meet everything that we need from an IP surveillance system. I have used the...

Jul 2023
||
(0)
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Director

Product

We have a dashboard where we get our initial look at cultures. The dashboard can be very...

Jul 2023
||
(0)
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Director

Relationship

We used to have a contact from Wolters Kluwer, but they got a promotion. Our previous contact was...

Jul 2023
||
(0)
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Director

Value

We have recommended Sentri7 Infection Prevention basically because of the cost. The system is very...

Jul 2023
||
(0)
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Director

Relationship, Operations

Wolters Kluwer worked really hard with us. The most difficult part for any vendor is the fact that...

Jul 2023
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Director

Product

If I could change anything about the system, it would be the speed that it loads at. We would really...

Jul 2023
||
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Director

Loyalty

I like the entire suite that Wolters Kluwer has available. It has addressed a lot of the issues that...

Jul 2023
||
(0)
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Nurse

Relationship, Operations

When we brought on the system, the vendor had a dedicated person who came and sat with us, and they...

Jun 2023
||
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Nurse

Product

Sentri7 Infection Prevention can't do a lot of things in terms of our surveillance data for central...

Jun 2023
||
(0)
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Nurse

Relationship

The vendor does what we ask them to do. However, I don't think that they have delivered anything...

Jun 2023
||
(0)
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Nurse

Product

I like the way Sentri7 Infection Prevention takes care of our lab IDs. It automatically generates a...

Jun 2023
||
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Director

Operations, Product

The ease of use stands out in Sentri7 Infection Prevention. It doesn't typically take much training...

Jun 2023
||
(0)
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Director

Product

The new method of building rules in Sentri7 Infection Prevention made it easier to build rules with...

Jun 2023
||
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Nurse

Product, Value

Sentri7 Infection Prevention has been a big help with reporting things to NHSN and our team. The...

May 2023
||
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Nurse

Operations

The training we have received from Wolters Kluwer has been good. Once we learn what we are doing,...

May 2023
||
(0)
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Nurse

Relationship

If I have an issue, I can always talk to someone from Wolters Kluwer. My people have done that too.

May 2023
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Nurse

Product

Not everything connects on the infection prevention side. It would probably be helpful if there were...

May 2023
||
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Director

Loyalty, Relationship

Wolters Kluwer just made some new things for Sentri7 Infection Prevention that are going to help us....

May 2023
||
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Director

Relationship

Wolters Kluwer is pretty good at sending out updates, and we do have downtime while they are...

May 2023
||
(0)
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Director

Product, Value

Sentri7 Infection Prevention is a good tool for us to manage and report on our activities in the...

May 2023
||
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Director

Relationship, Operations

Wolters Kluwer tells us about updates, and they have a webinar, but it seems like the updates...

May 2023
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Director

Product

Sentri7 Infection Prevention is having a couple of integration problems with our EMR.

May 2023
||
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Manager

Operations, Product

Sentri7 Infection Prevention is easy to use. Signing in and showing different models is easy to do.

May 2023
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(0)
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Manager

Relationship, Product

Sometimes things are not connected with the NHSN system. I need to report things faster, but I have...

May 2023
||
(0)
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Manager

Relationship

I always receive good support via email. I have never had to call in or escalate things to the higher-ups....

May 2023
||
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Manager

Operations

There are some opportunities for improvement from Wolters Kluwer. I would like the vendor to set up...

May 2023
||
(0)
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Manager

Product

There are so many things about Sentri7 Infection Prevention that I dislike. It is very frustrating...

May 2023
||
(0)
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Manager

Product

There are a few things that I like about Sentri7 Infection Prevention. I like the culture review...

May 2023
||
(0)
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Manager

Product

We have an interface with our EMR, but it will only read culture results once a day. The system...

May 2023
||
(0)
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Manager

Product

The NHSN surgery procedures list has problems because the system pulls duplicate medical record...

May 2023
||
(0)
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Manager

Relationship

When I do need support, I can get that right away, so that is good. If I notify Wolters Kluwer that...

May 2023
||
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Manager

Operations

I have to usually set something up if I want to have in-person education. The vendor has some videos...

May 2023
||
(0)
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Manager

Relationship

I don't think Wolters Kluwer specifically sends emails when there are updates. There is a...

May 2023
||
(0)
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Manager

Product, Value

I have enjoyed the product a lot. It has allowed for pretty seamless data translation from our...

May 2023
||
(0)
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Manager

Relationship

The vendor’s customer support team is really awesome. They are always quick to reply and fix...

May 2023
||
(0)
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Manager

Product

In terms of integration, the product mostly talks to the CDC's National Health and Safety Network....

May 2023
||
(0)
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Manager

Product

If the vendor could incorporate a Foley surveillance urinary catheter into the product, that would...

May 2023
||
(0)
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Director

Value

Overall, we have been happy with Sentri7 Infection Prevention. We have seen some cost savings and...

Apr 2023
||
(0)
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Director

Operations, Product

I wish Sentri7 Infection Prevention were a bit easier to use. It takes a few clicks sometimes to...

Apr 2023
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(0)
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Manager

Product

I like the product’s lab reporting piece. I can easily sort through it, and it shows us the patient...

Apr 2023
||
(0)
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Manager

Product

I appreciate having the ability to link to NHSN. The product gives us a reportables tab that...

Apr 2023
||
(0)
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Manager

Operations

The vendor should offer a bit more one-on-one training.

Apr 2023
||
(0)
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Manager

Product

I wish the product had the capability to determine whether something was a contaminant on its own...

Apr 2023
||
(0)
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Director

Loyalty, Product

I do have concerns about Sentri7 Infection Prevention going away. Another vendor is touting their...

Apr 2023
||
(0)
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Director

Relationship

Wolters Kluwer has reached out to me and taken the lead on things.

Apr 2023
||
(0)
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Director

Product

Sentri7 Infection Prevention provides multilayered reporting. It brings awareness to the items that...

Apr 2023
||
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Analyst/Coordinator

Operations

Wolters Kluwer does an excellent job with implementations. Some of the upgrades that they did with...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor always sends out notifications for new training. They also have recordings available. The...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor has added a lot to the system since we began working with them. There are some things...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

We have never had an issue that the vendor hasn't jumped on. Sometimes, the vendor says that things...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product, Value, Value

I would absolutely buy Sentri7 Infection Prevention again. I am very satisfied with the people that...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

I am still waiting on one thing that I really need from the vendor for some interoperability.

Apr 2023
||
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Analyst/Coordinator

Product, Product

It is very easy to enter data or pull data from the system and send it directly to NHSN, and that is...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship, Product, Product

We are working to get some things built so that we can pull data from our EMR into Sentri7 Infection...

Apr 2023
||
(0)
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Director

Operations, Operations

I have to implement and initiate additional training options for my team. It would be nice if the...

Apr 2023
||
(0)
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Director

Operations, Operations

I had a new user with no training who was able to figure the system out on their own.

Apr 2023
||
(0)
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Director

Value, Value

I would tell a friend that the system has been a huge win for us when it comes to saving time and...

Apr 2023
||
(0)
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Director

Relationship

We like the timeliness of the support team. They put in extra effort and go above and beyond, and...

Apr 2023
||
(0)
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Director

Relationship

Our contact person is fantastic. That person could not be any better to reach out to for help or...

Apr 2023
||
(0)
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Director

Product, Value

The vendor’s promises have been kept. I am very pleased that we went with Sentri7 Infection...

Apr 2023
||
(0)
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Manager

Product

Sentri7 Infection Prevention's functionalities are great. We don’t have any issues.

Mar 2023
||
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We are not able to get our antibiotic days of therapy in Sentri7 Infection Prevention, and those...

Mar 2023
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I used to be able to call the support people, get a person on the phone, get some guidance, and get...

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The reportable conditions program has been giving us difficulty. Issues seem to come up quite a bit.

Mar 2023
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