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User Commentary
Loyalty, Product
Sentri7 Infection Prevention has room for improvement, but it is pretty good. Sentri7 Infection...
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Loyalty, Operations, Product
Sentri7 Infection Prevention has an update coming out in the near future. Wolters Kluwer has some...
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Relationship
I contact Wolters Kluwer fairly often and ask for things. They are very good about getting back to...
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Loyalty
Sentri7 Infection Prevention is not part of our long-term plans because the EHR we are moving to has...
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Relationship
When I have worked with Wolters Kluwer on things in the past, they have come through for us and kept...
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Product
The vendor created a new infection notification tab to notify us of patients who have the flu. The...
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Relationship
Sometimes when I call Wolters Kluwer, we can't always find the people who we know will help us, and...
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Product
I know that there is other software out there that is similar to Sentri7 Infection Prevention that...
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Operations
I came from a totally different surveillance system, and when I shared my wish list, Wolters Kluwer...
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Relationship, Product
There is quite a bit that the vendor has worked well with me on, including ease of use, long-term...
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Relationship, Product
Our surgery denominators are up and crossing over to NHSN. We had a lot of issues with those going...
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Relationship
God bless Wolters Kluwer. I'm not a tech person, so anytime I have an issue or question, the vendor...
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Relationship
The relationship wasn’t just a transaction. The vendor didn’t just set the system and forget it....
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Product
There are too many contact points for an IP. For instance, to make an isolation list, we look at the...
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Loyalty
I don’t see my satisfaction changing in the next year. I think the vendor is continually working to...
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Relationship
The people really make up for the shortcomings of the other things through their willingness to help...
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Relationship
Wolters Kluwer goes above and beyond to try to make wish lists come true. I was on with someone the...
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Relationship, Operations
The support and the go-live deserve a top score. The vendor is awesome with those things. I'm a tech...
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Relationship, Operations
I think the vendor does very well with trying to figure out the best way to get their feeds to pull...
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Product
I haven’t had a chance to do a deep dive into Sentri7 Infection Prevention and our charting system....
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Product
I don’t think the system is the best on the market. There again, I think my EMR probably limits me...
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Loyalty, Product
One of the things that I have been working on with Wolters Kluwer since we went live is the...
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Product, Value
I think the main outcome of using the solution is how much time I have back in my day because I...
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Relationship
When I put in a ticket to the vendor's support team, if the ticket goes to one person in particular,...
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Relationship
Turnaround on the vendor's end isn't always quick, and it depends on who I reach out to. Sometimes I...
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Relationship, Product
Each month, I pull the reports in Sentri7 Infection Prevention, and then I pull the reports in the...
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Product, Value
The solution is nice. I just have a dashboard that I work through every day, so I can see labs, and...
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Product
The system could do a better job of taking some of the guesswork out of nurses' hands. Nurses just...
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Product, Value
It shouldn't be as hard as it is to get a working integration between Sentri7 Infection Prevention...
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Relationship
The vendor has always been really receptive to hearing changes, and I think that they proactively...
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Operations
For the system's training, users have to have truly live data. Users need to learn from someone else...
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Product
The system is straightforward and easy to use. It isn't too complicated, and we can customize it to...
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Product
The connection between our EMR and Sentri7 Infection Prevention is too multifaceted and too hard to...
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Relationship
The vendor listens to us and will engage with us on things. They give us opportunities to say what...
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Operations
Upgrades are pivotal times for Sentri7 Infection Prevention. I don't appreciate when the premise of...
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Relationship
On my level, I haven't seen executive involvement from Wolters Kluwer. I have only interacted with...
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Relationship
With Sentri7 Infection Prevention, instances of downtime occur unexpectedly. The first facility that...
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Product
In the upgrades, Wolters Kluwer tries to push the functionality that is being used the most to the...
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Loyalty, Product
The creatinine clearances in Epic's system and in Sentri7 Infection Prevention do not match. If a...
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Value
I would buy Sentri7 Infection Prevention again because of previous history and staff familiarity. Of...
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Value
Instances of downtime affect our job duties and everybody working. They cost us a whole lot and...
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Product
I would like to see more work from Wolters Kluwer around clinical area navigators. I would really...
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Relationship
I don't think Wolters Kluwer’s service is proactive. It is reactive. I don't know what happens...
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Relationship, Value
Through creating engagement and transparency on both sides, we can hopefully find solutions to help...
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Product
We don't want to be told an upgrade is not a problem; we would rather err on the side of caution....
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Relationship
The most difficult piece of Sentri7 Infection Prevention is instances of downtime. The onus is put...
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Product
The only problem I have ever had with Sentri7 Infection Prevention is that when we try to do...
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Relationship, Product
I don't know that I have had any issues recently with upgrades. I like the email updates and the...
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Relationship
When a patient comes in as John Doe and later gets identified, they get corrected, but sometimes...
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Product
I like being able to generate reports and data because with infection prevention, we are so data...
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Operations
Wolters Kluwer is very thorough with their training, and they have made the solution nurse proof....
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Product
The vendor delivers new technology that meets our needs, but it doesn't have AI. Obviously,...
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Product
The thing that I really like is that I can submit things to NHSN from Sentri7 Infection Prevention....
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Operations
There is a lot of training. The vendor has a lot of resources. If we have a question, we don't...
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Relationship, Operations, Product
Technology is growing rapidly, and my wish list is for AI to be implemented. It would be nice to...
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Loyalty
As technology grows and things get more affordable, I do believe that Wolters Kluwer will definitely...
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Operations, Product
I can tell that a lot of thought and work went into building the system, and that work is ongoing.
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Relationship
I have really had a good experience with Wolters Kluwer. I have reached out to a specific person,...
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Operations
For training, Wolters Kluwer usually has private or semiprivate sessions, and those are really nice....
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Operations, Product
The system is pretty simple to use once we get a bit of training. I like the workflow in it; it is...
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Relationship
Wolters Kluwer has excellent customer service. They answer our questions within 24 or 48 hours...
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Loyalty
I was happy with Sentri7 Infection Prevention, but we switched hospital systems, so we are looking...
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Loyalty, Product
It would be nice to have all of the feeds working with every level of Wolters Kluwer's service. That...
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Relationship
Wolter Kluwer is usually really responsive. When we call in for support, we get a technician who is...
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Product
I like the fact that Wolters Kluwer has incorporated some of our administration feeds and has...
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Relationship, Operations
Wolters Kluwer upgrades things in Sentri7 Infection Prevention, especially when there are new...
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Loyalty, Value
My disclaimer is that I don't really know what we spend on Sentri7 Infection Prevention, so I will...
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Relationship, Product
Sometimes, Wolters Kluwer needs to work out the kinks for new things. It can be a little tricky for...
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Relationship
I have to give Wolters Kluwer's support a lower rating in terms of timeliness because there have...
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Product
We are pleased with Sentri7 Infection Prevention. It is efficient for navigating our culture....
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Product
Sentri7 Infection Prevention can be challenging to navigate sometimes. It is tedious to have to go...
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Culture
I have called Wolters Kluwer a few times, and that hasn't been bad. The vendor's people fix things...
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Relationship, Operations
For the products we have on the platform, instead of Wolters Kluwer doing a lot of in-person, live,...
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Product
I would buy Sentri7 Infection Prevention again. The system's reportables list that generates for the...
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Product
Sentri7 Infection Prevention works with our EHR. That is fortunate for us because I don't think our...
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Loyalty, Product
I like that the product is easy to navigate. What makes it easy to navigate is that it has good...
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Relationship
Wolters Kluwer is very accessible. We switched EMRs because there were a lot of issues with the...
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Product
The only real negatives that we have come across with Sentri7 Infection Prevention are some...
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Operations
With Sentri7 Infection Prevention, we had a lot of training set up, but then we just completely got...
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Value
There are only a couple of people in the organization who use the product, but we can pretty much...
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Relationship, Product
Sometimes CDC and NHSN make changes. There is a current change where we have to generate and send a...
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Product, Value
The biggest thing with our EHR is that Sentri7 Infection Prevention allows us to get things out of...
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Operations, Product
Sometimes I have a hard time generating reports in Sentri7 Infection Prevention and getting things...
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Product
I like that Sentri7 Infection Prevention has a lot of information pulled together in one place. I...
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Loyalty
Sentri7 Infection Prevention is not part of our long-term plans. We switched to another vendor's...
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Product
For my day-to-day functionality, I like that I can change the rules in Sentri7 Infection Prevention...
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Product
The analytics feature of Sentri7 Infection Prevention needs to load faster. It is so slow, and...
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Loyalty, Product
Regarding integration, we had some issues on the healthcare epidemiology and stewardship sides....
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Relationship
With Wolters Kluwer, we have delays in getting communications and solutions back. Sometimes we reach...
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Operations
Training is offered often by Wolter Kluwer, and we are in good communication with them. The training...
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Operations, Product
I would tell someone who was looking into Sentri7 Infection Prevention that it is easy to learn the...
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Relationship, Operations
I have been very happy with the system. Wolters Kluwer is very supportive. They let us know about...
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Product
We would like to have more opportunities to talk about how different systems can cross over each...
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Product
The only thing that I would like to see changed in the system would be for it to have the ability to...
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Product
It is easy to gather data in Sentri7 Infection Prevention. There are some things on the system's...
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Product, Value
Some of the outcomes that I have seen from the system have been the validation of laboratory and...
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Product, Value
I love Sentri7 Infection Prevention. It is a time-saver. We use it for the clinic program for the...
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Relationship, Operations
Anytime Wolters Kluwer does anything, they train us. When we have questions, they train us. They are...
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Operations
Wolters Kluwer continues to offer us additions. We have added a couple of other things that have...
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Operations, Product
Sentri7 Infection Prevention is a plug-and-play system now. For end users, the ease of use is very...
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Product
Interoperability with the Sentri7 Infection Prevention tool requires some work in terms of...
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Culture, Relationship
Wolters Kluwer is honest and transparent about what they can and can't do, and they don't always...
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Product, Value
Sentri7 Infection Prevention is actually pretty good with tangible outcomes. It shows us where we...
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Culture, Product
Sentri7 Infection Prevention definitely works as promoted. It does what Wolters Kluwer says it is...
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Product
We have not leveraged Sentri7 Infection Prevention as well as I would like to because the program...
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Loyalty, Product
Making our clinical and infection prevention work from the pharmacy be done in a less on-site, shift...
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Operations, Product
The difficulty signing in, onboarding new staff members, and giving them access to the system...
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