Commentary Summary
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User Commentary
Service and Support
I used to be able to call the support people, get a person on the phone, get some guidance, and get...
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Functionality and Upgrades
The reportable conditions program has been giving us difficulty. Issues seem to come up quite a bit.
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Relationship
Wolters Kluwer did a great job with their training. We have a very good relationship with the...
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Functionality and Upgrades
We would like to have the ability to create line listings and generate reports from those line listings....
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Service and Support
Wolters Kluwer's customer support people are awesome.
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Future Outlook
We have been very happy with Sentri7 Infection Prevention, but we are leaving the solution so that...
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Other Observations & Comments
There are now more competitors in the market, so it is possible that there may be another option...
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Functionality and Upgrades
The biggest strengths of Sentri7 Infection Prevention are the visibility of the alerts that it gives...
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Functionality and Upgrades
The automatic log-out function may just be a regulation, but I would like an improvement in log-out...
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Sales and Contracting
The fee that we have is pretty much a blanket fee, so it has been set and contracted for a while....
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Service and Support
Wolters Kluwer’s web support is usually spot-on. We are able to reach someone whenever we need to if...
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Implementation and Training
I really didn't get a lot out of my training for Sentri7 Infection Prevention. I was very busy...
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Functionality and Upgrades
The system does not work for infection prevention. The system is more pharmacy focused, and it...
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Functionality and Upgrades
The workflow for Sentri7 Infection Prevention is not set up correctly. The way the vendor set it up...
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Functionality and Upgrades
One pro we see with Sentri7 Infection Prevention is that if we can look at the analysis part of it,...
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Relationship
I believe it is important for any company to get feedback from their customers. Wolters Kluwer has...
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Other Observations & Comments
There have been some really good people that we have worked with at Wolters Kluwer, and they have...
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Functionality and Upgrades
This upgrade is easier than the previous version, but including different diagnoses and things is...
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Functionality and Upgrades
The system has everything. It is a good program.
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Service and Support
When we need help, the vendor will call us right back. I had an issue at one point. I called the...
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Relationship
If there is any update that really involves us, the vendor keeps us up-to-date. We haven’t had to...
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Functionality and Upgrades
Sentri7 Infection Prevention helps us with events. We certainly can put in events and things like...
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Functionality and Upgrades
It is really easy to send events in Sentri7 Infection Prevention, so for that, the product is good....
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Other Observations & Comments
It might be good to have another brief refresher with the vendor just to see whether there is...
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Service and Support
If we have had updates, I know nothing about them. I don't get notifications. I would like more...
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Functionality and Upgrades
Sentri7 Infection Prevention has worked very well with our external lab service. The product is...
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Lessons Learned
When we are on the positive culture tab, we have things filtered by culture type, but if we refresh...
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Service and Support
The support from Wolters Kluwer has always been very good. Anytime there are issues, Wolters Kluwer...
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Implementation and Training
The implementation was fairly smooth. We had good teams working on our end and Wolters Kluwer’s end,...
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Functionality and Upgrades
Sentri7 Infection Prevention is fine. It is our workhorse with regard to getting our surveillance...
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Future Outlook
The product is a part of our long-term plans. The only reason we would look at something different...
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Service and Support
Wolters Kluwer is very good at IT support. And the support team is always really timely and helpful...
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Implementation and Training
I don’t have a lot of time on my hands, so usually if I am going to do training, I need to look at...
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Interfacing and Integration
The pharmacy has been able to import the comments made in Sentri7 Infection Prevention into the...
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Other Observations & Comments
Any problems that we have had have been on our end. That is where we have some opportunities. For...
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Functionality and Upgrades
The information that we need is there in Sentri7 Infection Prevention. It is easy to get to, the...
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Implementation and Training
Wolters Kluwer did the majority of the building before we told them we would rather have it done...
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Functionality and Upgrades
I like that Sentri7 Infection Prevention pulls in needed data from our EMR for public reporting....
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Functionality and Upgrades
I would change the order of the wound classification scores in the dropdown box because they are out...
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Service and Support
The vendor’s customer service is beyond superior. I have used products from other vendors, and other...
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Functionality and Upgrades
The main outcomes of the product are the prompt identification of infections and the ability to...
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Win/Loss - Why they were selected (by current clients)
One of the selling points of Sentri7 Infection Prevention is that it mimics the infection prevention...
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Relationship
Proactivity is something that Wolters Kluwer is excellent at. We get emails immediately if the...
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ROI / Cost
Sentri7 Infection Prevention costs a fraction of what competitors' products cost.
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Relationship
Wolters Kluwer is very responsive when there is an issue to address. If they say they are putting...
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Lessons Learned
If I was talking to a peer at a facility of around 120 beds and an average life census in the 70s, I...
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Functionality and Upgrades
There is no data mining in Sentri7 Infection Prevention. It doesn't bring the device days or...
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Functionality and Upgrades
Sentri7 Infection Prevention has really cool things like NHSN reporting. That functionality is super...
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Functionality and Upgrades
It is easy to send Wolters Kluwer feedback. If we identify an area where the vendor could make...
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Service and Support
The vendor's support team is very easy to get ahold of. If they don't understand what we are asking...
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Functionality and Upgrades
All my reports go through Sentri7 Infection Prevention to the NHSN website. I can run some Excel...
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Functionality and Upgrades
With the COVID-19 pandemic, Wolters Kluwer was able to restructure the analytics side of Sentri7...
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Interfacing and Integration
Wolters Kluwer has tried to keep all their promises, but not everything that I thought could happen,...
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Service and Support
Wolters Kluwer really gives good customer support because they always answer quickly. If my...
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Interfacing and Integration
We have had a lot of issues with getting Sentri7 Infection Prevention to get all the data from our...
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Functionality and Upgrades
Sentri7 Infection Prevention works very well. It is very user friendly, and I enjoy using it.
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Functionality and Upgrades
One positive of using Sentri7 Infection Prevention is that the reporting capabilities make it so our...
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Functionality and Upgrades
I have been very happy with the solution. It is one of my favorite products at my organization. The...
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ROI / Cost
I would tell someone who was looking into the solution that the solution does a lot of the things...
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Functionality and Upgrades
When we are going over certain things in the system, we have to print a sheet and fax it out. It...
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Functionality and Upgrades
There are some pieces of the software that are not very intuitive, and it seems like there is a lag...
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Relationship
The vendor has been able to provide everything we have asked for. Whenever I have had questions or...
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Functionality and Upgrades
Sentri7 Infection Prevention has been around for a long time, and when it first came out, it was a...
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Implementation and Training
We are usually trained by somebody at our facility, but the training is done through Wolters Kluwer....
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Service and Support
Every time I call Wolters Kluwer, I can get ahold of a person immediately, and that person is very...
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Functionality and Upgrades
The system is easy to use, and we can receive good technical help if we have any issues or need any...
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Relationship
The vendor has kept all of their promises. One of our quality measures is to make sure that any...
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Future Outlook
Sentri7 Infection Prevention is part of our long-term plans because it is handy to have the system...
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Functionality and Upgrades
The vendor could improve the rules for building dashboards in the system. For example, I have...
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Functionality and Upgrades
With the way that the product is set up, when we first go into it, the dashboard that we see gives...
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Functionality and Upgrades
I am pretty happy with Sentri7 Infection Prevention. I have not had any complaints so far. There are...
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Service and Support
I haven't had any issues with the vendor’s support team. They are resourceful when I need them, and...
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Implementation and Training
There was an update to the product, and I feel like it was rushed. Wolters Kluwer should start those...
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Future Outlook
Due to a system consolidation, we are moving from Sentri7 Infection Prevention to a solution from...
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Service and Support
We follow the vendor's advice. Their service is great, and they are easy to get ahold of. They also...
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Functionality and Upgrades
Everything is going well with the system. We use it for our workflows, and it makes infection...
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Other Observations & Comments
I would like the vendor to work with individual departments of health to allow us to upload items to...
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Functionality and Upgrades
The system is a great product, but the vendor could work on a way to customize it. It would be nice...
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Service and Support
The vendor has always been very receptive when we have reached out to them for help.
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Implementation and Training
My new staff members do the online training that the vendor offers, so that is beneficial.
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Functionality and Upgrades
I have loved Sentri7 Infection Protection for as long as we have had it. I am thrilled with its ease...
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Win/Loss - Why they were selected (by current clients)
Our primary reason for going with Wolters Kluwer was so we could get antibiotic consumption data to...
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Functionality and Upgrades
Sentri7 Infection Prevention gets the data that we need when we need it. We can pull what we need...
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Lessons Learned
Our counterparts at another facility haven’t had the same experience that we have had with Sentri7...
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ROI / Cost
Every time we have wanted to add something in Sentri7 Infection Prevention, we have been charged...
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Functionality and Upgrades
I am happy with the system. We are able to leverage many services through the system, and we are...
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Functionality and Upgrades
I am so happy with the adoption of SoleSource. The platform has helped us drive functionality and...
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Future Outlook
I saw on Wolters Kluwer's website that the vendor is adding AI functionality to the system. I am...
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Service and Support
Wolters Kluwer has really good customer service; our representative responds within 10 minutes each...
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Technology
This solution could be a little faster. Each day we need to create a set of reports, and the...
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Lessons Learned
Sentri7 Infection Protection facilitates my role and helps us process data faster, and the product...
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Functionality and Upgrades
We can see lab results quickly on our dashboards, so we can tell whether a patient needs isolation....
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Win/Loss - Why they were selected (by current clients)
The pharmacy was already using another Wolters Kluwer product, and it would give the pharmacy a lot...
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Service and Support
One of the pros is that Wolters Kluwer is easy to work with. When we call for help, the vendor is...
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Functionality and Upgrades
I don't know if it is the system or the way we have things set up, but sometimes there is too much...
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Functionality and Upgrades
We get a lot of data from the system to create our antibiogram, and that is helpful.
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Functionality and Upgrades
If Sentri7 Infection Prevention did some other things that it doesn't do, I would buy it again, but...
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ROI / Cost
None of our users can get over how slow Sentri7 Infection Prevention is and how long we must wait....
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Relationship
I feel empowered to get in touch with our Wolters Kluwer contact for help if I need it, but if I had...
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Functionality and Upgrades
We have dashboards that help us with our daily tasks. The NHSN reporting, along with the other...
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Implementation and Training
We did online training in the beginning, and then we actually went back after a couple of years to...
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Relationship
The vendor is usually very responsive when we have an issue. When we point issues out, Wolters...
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Functionality and Upgrades
Sentri7 Infection Prevention is a great product. We can easily write new rules and improve our...
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Implementation and Training
Wolters Kluwer does have good training, but the training is very focused on pharmacy rather than...
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Functionality and Upgrades
The product is good, and unless I can think of a tangible way the vendor can improve, I don't think...
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Implementation and Training
We were very satisfied with the implementation. The vendor was very responsive. We did an update. We...
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Functionality and Upgrades
Wolters Kluwer gives us some reportable data, which is good, but there is no way for us to report...
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Service and Support
Our support is through our health system, and we have been waiting for them to solve a problem for a...
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Service and Support
Wolters Kluwer is very willing to meet with us whenever we need them to. The vendor is willing to...
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Relationship
Wolters Kluwer reaches out to tell us what is happening with their products or when there is going...
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Functionality and Upgrades
The information that shows up on the system's documents tab isn't what I would prefer. I would like...
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Relationship
Wolters Kluwer keeps their promises. Whenever I have asked them to do something or help me out, they...
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Functionality and Upgrades
With Sentri7 Infection Prevention, I can have culture and radiology lab results at my fingertips...
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Technology
With Sentri7 Infection Prevention, my lab IDs go directly into NHSN. I don't have to put that data...
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Other Observations & Comments
We recently became part of another health system that intends to move to another vendor, so Wolters...
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Functionality and Upgrades
We use the system's analytics program to do all of our antimicrobial stewardship reports and to...
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Functionality and Upgrades
The vendor has been very helpful during the COVID-19 pandemic. We have a tab in the solution for...
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ROI / Cost
The solution helps us identify people with regular infections who are on the incorrect therapy. We...
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Functionality and Upgrades
The solution allows us to easily find people who we need to contact, like physicians and providers....
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Functionality and Upgrades
We have been really happy with the system. We use the system every day, and it has worked out great...
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ROI / Cost
Sentri7 Infection Prevention is very easy for new users to dive into and start using. I hear from...
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Service and Support
Wolters Kluwer has excellent customer service. I am very happy.
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Service and Support
If I have an issue or problem, the vendor's help desk people are always right there willing to help....
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Functionality and Upgrades
The system's strength is its ability to manipulate and make logs as we see fit in addition to those...
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Interfacing and Integration
Sentri7 Infection Prevention meshes fairly well with our systems and lab. However, some of those...
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Implementation and Training
Before we went live with the product, we did weekly trainings in which the vendor made sure that we...
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Functionality and Upgrades
With Wolters Kluwer's system, all of the information that I need is right at my fingertips. I can...
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Functionality and Upgrades
The main issue that we run into is that certain things get reported as hospital-acquired infections...
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Relationship
I was really impressed with the CSM who manages our account. We wouldn't have been able to keep up...
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Implementation and Training
The training we received from Wolters Kluwer was excellent. I am extremely satisfied. We have...
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Functionality and Upgrades
I have a couple of wish list items for Sentri7 Infection Prevention. I was told Wolters Kluwer is...
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ROI / Cost
I am not sure what our organization paid for Sentri7 Infection Prevention, but the solution is worth...
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Functionality and Upgrades
We have a dashboard specifically for COVID-19, and the time-saving aspect of the software has helped...
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Functionality and Upgrades
The ease of use is my favorite part about Sentri7 Infection Prevention and is the main reason I...
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Service and Support
Wolters Kluwer’s customer service and support are excellent. If I ever have any issues where I can't...
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Functionality and Upgrades
Using the product's analytics for a review of when we had our last infection is nice. We have gone...
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Functionality and Upgrades
We did the rules-management project with the product in the past, and it really helped our workflow...
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Relationship
Everyone was caught off guard by COVID-19 to begin with. Once the vendor figured out what was going...
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Service and Support
I rarely have a problem with the product that somebody from the vendor can't solve. They may take...
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Lessons Learned
A lot of people don't have the limitations we have with our EMR, so I think other organizations...
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Functionality and Upgrades
I like our line listings in the product and the way we can communicate. The interoperability between...
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Functionality and Upgrades
We can't upload certain information into Sentri7 Infection Prevention and then get the information...
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ROI / Cost
Without the product, we wouldn't have a way to quantify the actual number of interventions that we...
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ROI / Cost
We installed the solution and had a significant change in our processes. The vendor helped us work...
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Implementation and Training
The vendor's implementation services were very good. We had a knowledgeable instructor who had a...
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Interfacing and Integration
The product takes information from our EMR and integrates it into the system. I wish that the vendor...
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Functionality and Upgrades
The product is very easy to use. The new hires that I have trained have been wowed by the system....
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Relationship
The vendor created new rules in the system to deal with the COVID-19 pandemic. However, we didn't...
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Service and Support
We have never had a problem with the vendor's support. That is one of Wolters Kluwer's high points....
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ROI / Cost
We receive value for the product's clinical outcomes in terms of antimicrobial stewardship. With the...
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Functionality and Upgrades
The product benefits us when our pharmacists decide to go on break or start being passive...
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Relationship
I am very optimistic about Sentri7 Infection Prevention. The vendor was aggressive about making...
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Functionality and Upgrades
I am a fan of Sentri7 Infection Prevention. I am very satisfied with the system. One of the things I...
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Functionality and Upgrades
Everything is right there in Sentri7 Infection Prevention. I have labs, x-rays, charts, and...
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Implementation and Training
The vendor did a fine enough implementation. They provided support. We still had gaps at the...
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Functionality and Upgrades
I give high marks to Wolters Kluwer and their proactive nature of allowing for the further education...
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Service and Support
The vendor provides excellent and timely customer service. They are open and engaging and very...
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Functionality and Upgrades
We have been very pleased with the product. When I ask our end users whether they would rather keep...
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Implementation and Training
The implementation service people are very attentive. We went through a transition and were very...
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Interfacing and Integration
The integration is good. The product helped our stewardship program. We were able to mine data...
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Relationship
The quality of the upgrades is very high. Sometimes, an upgrade takes a day or two, and it breaks...
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Functionality and Upgrades
With the analytics package, we often can't break out specific unit-level data that we would like to...
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Service and Support
Over a year ago, the support used to be great. But our personal support people changed, and now the...
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Relationship
The vendor is usually very good with communication before anything is going to go on in the system....
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ROI / Cost
From renal dosing to anticoagulation, our outcomes are outstanding. Things used to be done through a...
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Functionality and Upgrades
I would absolutely buy the product again. We went with the vendor because of the product's ease of...
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ROI / Cost
In terms of maintenance and being able to quickly create a rule when we see an issue, Sentri7...
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Other Observations & Comments
I will be curious to see future functionality from the vendor. The vendor's testing of a new program...
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Functionality and Upgrades
Wolters Kluwer is still working on some areas of communication over to the NHSN system.
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Functionality and Upgrades
A strength of Sentri7 Infection Prevention is the patient card, which is the key place where patient...
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ROI / Cost
Overall, Sentri7 Infection Prevention does great. We use it daily. The system is helpful for looking...
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Functionality and Upgrades
Sometimes when we are entering a case, the presentation of the printout is not set up as well as it...
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Service and Support
Wolters Kluwer has five-star customer service. Everyone I have ever worked with from the vendor has...
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Interfacing and Integration
We have struggled a lot with getting items, like patients with the flu or infectious diseases, on...
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Relationship
I was not thrilled with the vendor this past year. In the past, our contact from the vendor was...
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Functionality and Upgrades
Some departments in our organization want to be able to look at their positive cultures for the...
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Functionality and Upgrades
The system allows us to quickly identify COVID-19 patients and make sure they are isolated...
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Functionality and Upgrades
We like the x-ray module. That is an excellent module. Chest x-rays are on a dashboard, so when we...
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Functionality and Upgrades
I have worked with different products in the past that were easier to use and provided more. I don't...
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Future Outlook
Considering the vendor is doing a new upgrade, I am hoping that our satisfaction will go up once we...
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Sales and Contracting
Some of the bells and whistles that were promised during the sales pitch are glitchy. The vendor...
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Functionality and Upgrades
I can't think of anything off-hand that I would change about Sentri7 Infection Prevention. It is a...
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ROI / Cost
Wolters Kluwer could help us better receive our money's worth by lowering the system's price instead...
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Service and Support
Wolters Kluwer has been a good partner but not a great partner. They didn't respond quickly during...
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ROI / Cost
Sentri7 Infection Prevention allows us to do some of the core functions that any surveillance...
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