Sentri7 Infection Prevention Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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Director

Loyalty, Product

Sentri7 Infection Prevention has room for improvement, but it is pretty good. Sentri7 Infection...

Jul 2025
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Director

Loyalty, Operations, Product

Sentri7 Infection Prevention has an update coming out in the near future. Wolters Kluwer has some...

Jul 2025
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Director

Relationship

I contact Wolters Kluwer fairly often and ask for things. They are very good about getting back to...

Jul 2025
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Director

Loyalty

Sentri7 Infection Prevention is not part of our long-term plans because the EHR we are moving to has...

Jul 2025
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Nurse

Relationship

When I have worked with Wolters Kluwer on things in the past, they have come through for us and kept...

Jul 2025
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Nurse

Product

The vendor created a new infection notification tab to notify us of patients who have the flu. The...

Jul 2025
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Nurse

Relationship

Sometimes when I call Wolters Kluwer, we can't always find the people who we know will help us, and...

Jul 2025
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Nurse

Product

I know that there is other software out there that is similar to Sentri7 Infection Prevention that...

Jul 2025
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Director

Operations

I came from a totally different surveillance system, and when I shared my wish list, Wolters Kluwer...

Jul 2025
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Director

Relationship, Product

There is quite a bit that the vendor has worked well with me on, including ease of use, long-term...

Jul 2025
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Director

Relationship, Product

Our surgery denominators are up and crossing over to NHSN. We had a lot of issues with those going...

Jul 2025
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Director

Relationship

God bless Wolters Kluwer. I'm not a tech person, so anytime I have an issue or question, the vendor...

Jul 2025
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Director

Relationship

The relationship wasn’t just a transaction. The vendor didn’t just set the system and forget it....

Jul 2025
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Director

Product

There are too many contact points for an IP. For instance, to make an isolation list, we look at the...

Jul 2025
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Director

Loyalty

I don’t see my satisfaction changing in the next year. I think the vendor is continually working to...

Jul 2025
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Director

Relationship

The people really make up for the shortcomings of the other things through their willingness to help...

Jul 2025
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Director

Relationship

Wolters Kluwer goes above and beyond to try to make wish lists come true. I was on with someone the...

Jul 2025
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Director

Relationship, Operations

The support and the go-live deserve a top score. The vendor is awesome with those things. I'm a tech...

Jul 2025
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Director

Relationship, Operations

I think the vendor does very well with trying to figure out the best way to get their feeds to pull...

Jul 2025
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Director

Product

I haven’t had a chance to do a deep dive into Sentri7 Infection Prevention and our charting system....

Jul 2025
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Director

Product

I don’t think the system is the best on the market. There again, I think my EMR probably limits me...

Jul 2025
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Manager

Loyalty, Product

One of the things that I have been working on with Wolters Kluwer since we went live is the...

Jul 2025
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Manager

Product, Value

I think the main outcome of using the solution is how much time I have back in my day because I...

Jul 2025
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Manager

Relationship

When I put in a ticket to the vendor's support team, if the ticket goes to one person in particular,...

Jul 2025
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Manager

Relationship

Turnaround on the vendor's end isn't always quick, and it depends on who I reach out to. Sometimes I...

Jul 2025
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Manager

Relationship, Product

Each month, I pull the reports in Sentri7 Infection Prevention, and then I pull the reports in the...

Jul 2025
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Manager

Product, Value

The solution is nice. I just have a dashboard that I work through every day, so I can see labs, and...

Jul 2025
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Manager

Product

The system could do a better job of taking some of the guesswork out of nurses' hands. Nurses just...

Jul 2025
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Manager

Product, Value

It shouldn't be as hard as it is to get a working integration between Sentri7 Infection Prevention...

Jul 2025
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Manager

Relationship

The vendor has always been really receptive to hearing changes, and I think that they proactively...

Jul 2025
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Manager

Operations

For the system's training, users have to have truly live data. Users need to learn from someone else...

Jul 2025
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Manager

Product

The system is straightforward and easy to use. It isn't too complicated, and we can customize it to...

Jul 2025
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Manager

Product

The connection between our EMR and Sentri7 Infection Prevention is too multifaceted and too hard to...

Jul 2025
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Manager

Relationship

The vendor listens to us and will engage with us on things. They give us opportunities to say what...

Jul 2025
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Manager

Operations

Upgrades are pivotal times for Sentri7 Infection Prevention. I don't appreciate when the premise of...

Jun 2025
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Manager

Relationship

On my level, I haven't seen executive involvement from Wolters Kluwer. I have only interacted with...

Jun 2025
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Manager

Relationship

With Sentri7 Infection Prevention, instances of downtime occur unexpectedly. The first facility that...

Jun 2025
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Manager

Product

In the upgrades, Wolters Kluwer tries to push the functionality that is being used the most to the...

Jun 2025
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Manager

Loyalty, Product

The creatinine clearances in Epic's system and in Sentri7 Infection Prevention do not match. If a...

Jun 2025
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Manager

Value

I would buy Sentri7 Infection Prevention again because of previous history and staff familiarity. Of...

Jun 2025
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Manager

Value

Instances of downtime affect our job duties and everybody working. They cost us a whole lot and...

Jun 2025
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Manager

Product

I would like to see more work from Wolters Kluwer around clinical area navigators. I would really...

Jun 2025
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Manager

Relationship

I don't think Wolters Kluwer’s service is proactive. It is reactive. I don't know what happens...

Jun 2025
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Manager

Relationship, Value

Through creating engagement and transparency on both sides, we can hopefully find solutions to help...

Jun 2025
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Manager

Product

We don't want to be told an upgrade is not a problem; we would rather err on the side of caution....

Jun 2025
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Manager

Relationship

The most difficult piece of Sentri7 Infection Prevention is instances of downtime. The onus is put...

Jun 2025
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Manager

Product

The only problem I have ever had with Sentri7 Infection Prevention is that when we try to do...

Jun 2025
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Manager

Relationship, Product

I don't know that I have had any issues recently with upgrades. I like the email updates and the...

Jun 2025
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Manager

Relationship

When a patient comes in as John Doe and later gets identified, they get corrected, but sometimes...

Jun 2025
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Manager

Product

I like being able to generate reports and data because with infection prevention, we are so data...

Jun 2025
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Manager

Operations

Wolters Kluwer is very thorough with their training, and they have made the solution nurse proof....

Jun 2025
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Nurse

Product

The vendor delivers new technology that meets our needs, but it doesn't have AI. Obviously,...

Jun 2025
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Nurse

Product

The thing that I really like is that I can submit things to NHSN from Sentri7 Infection Prevention....

Jun 2025
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Nurse

Operations

There is a lot of training. The vendor has a lot of resources. If we have a question, we don't...

Jun 2025
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Nurse

Relationship, Operations, Product

Technology is growing rapidly, and my wish list is for AI to be implemented. It would be nice to...

Jun 2025
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Nurse

Loyalty

As technology grows and things get more affordable, I do believe that Wolters Kluwer will definitely...

Jun 2025
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Nurse

Operations, Product

I can tell that a lot of thought and work went into building the system, and that work is ongoing.

Jun 2025
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Nurse

Relationship

I have really had a good experience with Wolters Kluwer. I have reached out to a specific person,...

Jun 2025
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Director

Operations

For training, Wolters Kluwer usually has private or semiprivate sessions, and those are really nice....

Jun 2025
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Director

Operations, Product

The system is pretty simple to use once we get a bit of training. I like the workflow in it; it is...

Jun 2025
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Director

Relationship

Wolters Kluwer has excellent customer service. They answer our questions within 24 or 48 hours...

Jun 2025
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Director

Loyalty

I was happy with Sentri7 Infection Prevention, but we switched hospital systems, so we are looking...

Jun 2025
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Director

Loyalty, Product

It would be nice to have all of the feeds working with every level of Wolters Kluwer's service. That...

Apr 2025
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Director

Relationship

Wolter Kluwer is usually really responsive. When we call in for support, we get a technician who is...

Apr 2025
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Director

Product

I like the fact that Wolters Kluwer has incorporated some of our administration feeds and has...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

Wolters Kluwer upgrades things in Sentri7 Infection Prevention, especially when there are new...

Apr 2025
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Analyst/Coordinator

Loyalty, Value

My disclaimer is that I don't really know what we spend on Sentri7 Infection Prevention, so I will...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Sometimes, Wolters Kluwer needs to work out the kinks for new things. It can be a little tricky for...

Apr 2025
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Analyst/Coordinator

Relationship

I have to give Wolters Kluwer's support a lower rating in terms of timeliness because there have...

Apr 2025
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Analyst/Coordinator

Product

We are pleased with Sentri7 Infection Prevention. It is efficient for navigating our culture....

Apr 2025
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Director

Product

Sentri7 Infection Prevention can be challenging to navigate sometimes. It is tedious to have to go...

Apr 2025
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Director

Culture

I have called Wolters Kluwer a few times, and that hasn't been bad. The vendor's people fix things...

Apr 2025
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Manager

Relationship, Operations

For the products we have on the platform, instead of Wolters Kluwer doing a lot of in-person, live,...

Apr 2025
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Manager

Product

I would buy Sentri7 Infection Prevention again. The system's reportables list that generates for the...

Apr 2025
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Analyst/Coordinator

Product

Sentri7 Infection Prevention works with our EHR. That is fortunate for us because I don't think our...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

I like that the product is easy to navigate. What makes it easy to navigate is that it has good...

Jan 2025
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Director

Relationship

Wolters Kluwer is very accessible. We switched EMRs because there were a lot of issues with the...

Dec 2024
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Director

Product

The only real negatives that we have come across with Sentri7 Infection Prevention are some...

Dec 2024
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Director

Operations

With Sentri7 Infection Prevention, we had a lot of training set up, but then we just completely got...

Dec 2024
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Director

Value

There are only a couple of people in the organization who use the product, but we can pretty much...

Dec 2024
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Director

Relationship, Product

Sometimes CDC and NHSN make changes. There is a current change where we have to generate and send a...

Dec 2024
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Director

Product, Value

The biggest thing with our EHR is that Sentri7 Infection Prevention allows us to get things out of...

Dec 2024
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Director

Operations, Product

Sometimes I have a hard time generating reports in Sentri7 Infection Prevention and getting things...

Dec 2024
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Director

Product

I like that Sentri7 Infection Prevention has a lot of information pulled together in one place. I...

Dec 2024
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Analyst/Coordinator

Loyalty

Sentri7 Infection Prevention is not part of our long-term plans. We switched to another vendor's...

Nov 2024
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Analyst/Coordinator

Product

For my day-to-day functionality, I like that I can change the rules in Sentri7 Infection Prevention...

Nov 2024
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Analyst/Coordinator

Product

The analytics feature of Sentri7 Infection Prevention needs to load faster. It is so slow, and...

Nov 2024
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Analyst/Coordinator

Loyalty, Product

Regarding integration, we had some issues on the healthcare epidemiology and stewardship sides....

Nov 2024
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Analyst/Coordinator

Relationship

With Wolters Kluwer, we have delays in getting communications and solutions back. Sometimes we reach...

Nov 2024
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Nurse

Operations

Training is offered often by Wolter Kluwer, and we are in good communication with them. The training...

Oct 2024
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Director

Operations, Product

I would tell someone who was looking into Sentri7 Infection Prevention that it is easy to learn the...

Sep 2024
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Director

Relationship, Operations

I have been very happy with the system. Wolters Kluwer is very supportive. They let us know about...

Sep 2024
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Director

Product

We would like to have more opportunities to talk about how different systems can cross over each...

Sep 2024
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Director

Product

The only thing that I would like to see changed in the system would be for it to have the ability to...

Sep 2024
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Director

Product

It is easy to gather data in Sentri7 Infection Prevention. There are some things on the system's...

Sep 2024
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Director

Product, Value

Some of the outcomes that I have seen from the system have been the validation of laboratory and...

Sep 2024
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Director

Product, Value

I love Sentri7 Infection Prevention. It is a time-saver. We use it for the clinic program for the...

Aug 2024
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Director

Relationship, Operations

Anytime Wolters Kluwer does anything, they train us. When we have questions, they train us. They are...

Aug 2024
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Director

Operations

Wolters Kluwer continues to offer us additions. We have added a couple of other things that have...

Aug 2024
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Manager

Operations, Product

Sentri7 Infection Prevention is a plug-and-play system now. For end users, the ease of use is very...

Jul 2024
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Manager

Product

Interoperability with the Sentri7 Infection Prevention tool requires some work in terms of...

Jul 2024
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Manager

Culture, Relationship

Wolters Kluwer is honest and transparent about what they can and can't do, and they don't always...

Jul 2024
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Manager

Product, Value

Sentri7 Infection Prevention is actually pretty good with tangible outcomes. It shows us where we...

Jul 2024
||
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Manager

Culture, Product

Sentri7 Infection Prevention definitely works as promoted. It does what Wolters Kluwer says it is...

Jul 2024
||
(0)
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Manager

Product

We have not leveraged Sentri7 Infection Prevention as well as I would like to because the program...

Jul 2024
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Manager

Loyalty, Product

Making our clinical and infection prevention work from the pharmacy be done in a less on-site, shift...

Jul 2024
||
(0)
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Manager

Operations, Product

The difficulty signing in, onboarding new staff members, and giving them access to the system...

Jul 2024
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