Sentri7 Infection Prevention
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Jackson Tate
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User Commentary

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Director

Functionality and Upgrades

The information that we need is there in Sentri7 Infection Prevention. It is easy to get to, the...

Nov 2022
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Director

Implementation and Training

Wolters Kluwer did the majority of the building before we told them we would rather have it done...

Nov 2022
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Manager

Functionality and Upgrades

I like that Sentri7 Infection Prevention pulls in needed data from our EMR for public reporting....

Oct 2022
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Manager

Functionality and Upgrades

I would change the order of the wound classification scores in the dropdown box because they are out...

Oct 2022
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Director

Service and Support

The vendor’s customer service is beyond superior. I have used products from other vendors, and other...

Oct 2022
||
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Director

Functionality and Upgrades

The main outcomes of the product are the prompt identification of infections and the ability to...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

One of the selling points of Sentri7 Infection Prevention is that it mimics the infection prevention...

Oct 2022
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Director

Relationship

Proactivity is something that Wolters Kluwer is excellent at. We get emails immediately if the...

Oct 2022
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Director

ROI / Cost (care and feeding)

Sentri7 Infection Prevention costs a fraction of what competitors' products cost.

Oct 2022
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Director

Relationship

Wolters Kluwer is very responsive when there is an issue to address. If they say they are putting...

Oct 2022
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Director

Lessons Learned

If I was talking to a peer at a facility of around 120 beds and an average life census in the 70s, I...

Oct 2022
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Director

Functionality and Upgrades

There is no data mining in Sentri7 Infection Prevention. It doesn't bring the device days or...

Oct 2022
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Director

Functionality and Upgrades

Sentri7 Infection Prevention has really cool things like NHSN reporting. That functionality is super...

Oct 2022
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Manager

Functionality and Upgrades

It is easy to send Wolters Kluwer feedback. If we identify an area where the vendor could make...

Oct 2022
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Manager

Service and Support

The vendor's support team is very easy to get ahold of. If they don't understand what we are asking...

Oct 2022
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Manager

Functionality and Upgrades

All my reports go through Sentri7 Infection Prevention to the NHSN website. I can run some Excel...

Oct 2022
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Manager

Functionality and Upgrades

With the COVID-19 pandemic, Wolters Kluwer was able to restructure the analytics side of Sentri7...

Oct 2022
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Manager

Interfacing and Integration

Wolters Kluwer has tried to keep all their promises, but not everything that I thought could happen,...

Oct 2022
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Manager

Service and Support

Wolters Kluwer really gives good customer support because they always answer quickly. If my...

Oct 2022
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Manager

Interfacing and Integration

We have had a lot of issues with getting Sentri7 Infection Prevention to get all the data from our...

Oct 2022
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Manager

Functionality and Upgrades

Sentri7 Infection Prevention works very well. It is very user friendly, and I enjoy using it.

Oct 2022
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Director

Functionality and Upgrades

One positive of using Sentri7 Infection Prevention is that the reporting capabilities make it so our...

Oct 2022
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Director

Functionality and Upgrades

I have been very happy with the solution. It is one of my favorite products at my organization. The...

Oct 2022
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Director

ROI / Cost (care and feeding)

I would tell someone who was looking into the solution that the solution does a lot of the things...

Oct 2022
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Director

Functionality and Upgrades

When we are going over certain things in the system, we have to print a sheet and fax it out. It...

Oct 2022
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Director

Functionality and Upgrades

There are some pieces of the software that are not very intuitive, and it seems like there is a lag...

Oct 2022
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Director

Relationship

The vendor has been able to provide everything we have asked for. Whenever I have had questions or...

Oct 2022
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Director

Functionality and Upgrades

Sentri7 Infection Prevention has been around for a long time, and when it first came out, it was a...

Oct 2022
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Manager

Implementation and Training

We are usually trained by somebody at our facility, but the training is done through Wolters Kluwer....

Oct 2022
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Director

Service and Support

Every time I call Wolters Kluwer, I can get ahold of a person immediately, and that person is very...

Sep 2022
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Director

Functionality and Upgrades

The system is easy to use, and we can receive good technical help if we have any issues or need any...

Sep 2022
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Director

Relationship

The vendor has kept all of their promises. One of our quality measures is to make sure that any...

Sep 2022
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Director

Future Outlook

Sentri7 Infection Prevention is part of our long-term plans because it is handy to have the system...

Sep 2022
||
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Director

Functionality and Upgrades

The vendor could improve the rules for building dashboards in the system. For example, I have...

Sep 2022
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Director

Functionality and Upgrades

With the way that the product is set up, when we first go into it, the dashboard that we see gives...

Sep 2022
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Manager

Functionality and Upgrades

I am pretty happy with Sentri7 Infection Prevention. I have not had any complaints so far. There are...

Sep 2022
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Manager

Service and Support

I haven't had any issues with the vendor’s support team. They are resourceful when I need them, and...

Sep 2022
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Manager

Implementation and Training

There was an update to the product, and I feel like it was rushed. Wolters Kluwer should start those...

Sep 2022
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(0)
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Analyst/Coordinator

Future Outlook

Due to a system consolidation, we are moving from Sentri7 Infection Prevention to a solution from...

Sep 2022
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(0)
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Director

Service and Support

We follow the vendor's advice. Their service is great, and they are easy to get ahold of. They also...

Aug 2022
||
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Director

Functionality and Upgrades

Everything is going well with the system. We use it for our workflows, and it makes infection...

Aug 2022
||
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Director

Other Observations & Comments

I would like the vendor to work with individual departments of health to allow us to upload items to...

Aug 2022
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Director

Functionality and Upgrades

The system is a great product, but the vendor could work on a way to customize it. It would be nice...

Aug 2022
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Director

Service and Support

The vendor has always been very receptive when we have reached out to them for help.

Jul 2022
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Director

Implementation and Training

My new staff members do the online training that the vendor offers, so that is beneficial.

Jul 2022
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Director

Functionality and Upgrades

I have loved Sentri7 Infection Protection for as long as we have had it. I am thrilled with its ease...

Jul 2022
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(0)
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Manager

Win/Loss - Why they were selected (by current clients)

Our primary reason for going with Wolters Kluwer was so we could get antibiotic consumption data to...

Jul 2022
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Manager

Functionality and Upgrades

Sentri7 Infection Prevention gets the data that we need when we need it. We can pull what we need...

Jul 2022
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Analyst/Coordinator

Lessons Learned

Our counterparts at another facility haven’t had the same experience that we have had with Sentri7...

Jul 2022
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(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Every time we have wanted to add something in Sentri7 Infection Prevention, we have been charged...

Jul 2022
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Director

Functionality and Upgrades

I am happy with the system. We are able to leverage many services through the system, and we are...

Jul 2022
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Director

Functionality and Upgrades

I am so happy with the adoption of SoleSource. The platform has helped us drive functionality and...

Jul 2022
||
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Director

Future Outlook

I saw on Wolters Kluwer's website that the vendor is adding AI functionality to the system. I am...

Jul 2022
||
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Analyst/Coordinator

Service and Support

Wolters Kluwer has really good customer service; our representative responds within 10 minutes each...

Jul 2022
||
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Analyst/Coordinator

Technology

This solution could be a little faster. Each day we need to create a set of reports, and the...

Jul 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

Sentri7 Infection Protection facilitates my role and helps us process data faster, and the product...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

We can see lab results quickly on our dashboards, so we can tell whether a patient needs isolation....

Jun 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

The pharmacy was already using another Wolters Kluwer product, and it would give the pharmacy a lot...

Jun 2022
||
(0)
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Nurse

Service and Support

One of the pros is that Wolters Kluwer is easy to work with. When we call for help, the vendor is...

Jun 2022
||
(0)
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Nurse

Functionality and Upgrades

I don't know if it is the system or the way we have things set up, but sometimes there is too much...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

We get a lot of data from the system to create our antibiogram, and that is helpful.

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

If Sentri7 Infection Prevention did some other things that it doesn't do, I would buy it again, but...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

None of our users can get over how slow Sentri7 Infection Prevention is and how long we must wait....

Jun 2022
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Manager

Relationship

I feel empowered to get in touch with our Wolters Kluwer contact for help if I need it, but if I had...

Jun 2022
||
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Manager

Functionality and Upgrades

We have dashboards that help us with our daily tasks. The NHSN reporting, along with the other...

Jun 2022
||
(0)
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Manager

Implementation and Training

We did online training in the beginning, and then we actually went back after a couple of years to...

Jun 2022
||
(0)
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Manager

Relationship

The vendor is usually very responsive when we have an issue. When we point issues out, Wolters...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Sentri7 Infection Prevention is a great product. We can easily write new rules and improve our...

Jun 2022
||
(0)
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Manager

Implementation and Training

Wolters Kluwer does have good training, but the training is very focused on pharmacy rather than...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The product is good, and unless I can think of a tangible way the vendor can improve, I don't think...

Jun 2022
||
(0)
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Nurse

Implementation and Training

We were very satisfied with the implementation. The vendor was very responsive. We did an update. We...

Jun 2022
||
(0)
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Nurse

Functionality and Upgrades

Wolters Kluwer gives us some reportable data, which is good, but there is no way for us to report...

Jun 2022
||
(0)
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Nurse

Service and Support

Our support is through our health system, and we have been waiting for them to solve a problem for a...

Jun 2022
||
(0)
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Manager

Service and Support

Wolters Kluwer is very willing to meet with us whenever we need them to. The vendor is willing to...

Jun 2022
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Manager

Relationship

Wolters Kluwer reaches out to tell us what is happening with their products or when there is going...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The information that shows up on the system's documents tab isn't what I would prefer. I would like...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

Wolters Kluwer keeps their promises. Whenever I have asked them to do something or help me out, they...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

With Sentri7 Infection Prevention, I can have culture and radiology lab results at my fingertips...

Jun 2022
||
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Analyst/Coordinator

Technology

With Sentri7 Infection Prevention, my lab IDs go directly into NHSN. I don't have to put that data...

Jun 2022
||
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Analyst/Coordinator

Other Observations & Comments

We recently became part of another health system that intends to move to another vendor, so Wolters...

Jun 2022
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Director

Functionality and Upgrades

We use the system's analytics program to do all of our antimicrobial stewardship reports and to...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The vendor has been very helpful during the COVID-19 pandemic. We have a tab in the solution for...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

The solution helps us identify people with regular infections who are on the incorrect therapy. We...

Jun 2022
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Director

Functionality and Upgrades

The solution allows us to easily find people who we need to contact, like physicians and providers....

Jun 2022
||
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Director

Functionality and Upgrades

We have been really happy with the system. We use the system every day, and it has worked out great...

Jun 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

Sentri7 Infection Prevention is very easy for new users to dive into and start using. I hear from...

Jun 2022
||
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Analyst/Coordinator

Service and Support

Wolters Kluwer has excellent customer service. I am very happy.

Jun 2022
||
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Manager

Service and Support

If I have an issue or problem, the vendor's help desk people are always right there willing to help....

Jun 2022
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Manager

Functionality and Upgrades

The system's strength is its ability to manipulate and make logs as we see fit in addition to those...

Jun 2022
||
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Manager

Interfacing and Integration

Sentri7 Infection Prevention meshes fairly well with our systems and lab. However, some of those...

Jun 2022
||
(0)
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Manager

Implementation and Training

Before we went live with the product, we did weekly trainings in which the vendor made sure that we...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

With Wolters Kluwer's system, all of the information that I need is right at my fingertips. I can...

Jun 2022
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Manager

Functionality and Upgrades

The main issue that we run into is that certain things get reported as hospital-acquired infections...

Jun 2022
||
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Director

Relationship

I was really impressed with the CSM who manages our account. We wouldn't have been able to keep up...

May 2022
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Analyst/Coordinator

Implementation and Training

The training we received from Wolters Kluwer was excellent. I am extremely satisfied. We have...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I have a couple of wish list items for Sentri7 Infection Prevention. I was told Wolters Kluwer is...

May 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

I am not sure what our organization paid for Sentri7 Infection Prevention, but the solution is worth...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We have a dashboard specifically for COVID-19, and the time-saving aspect of the software has helped...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The ease of use is my favorite part about Sentri7 Infection Prevention and is the main reason I...

May 2022
||
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Analyst/Coordinator

Service and Support

Wolters Kluwer’s customer service and support are excellent. If I ever have any issues where I can't...

May 2022
||
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Director

Functionality and Upgrades

Using the product's analytics for a review of when we had our last infection is nice. We have gone...

May 2022
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Director

Functionality and Upgrades

We did the rules-management project with the product in the past, and it really helped our workflow...

May 2022
||
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Director

Relationship

Everyone was caught off guard by COVID-19 to begin with. Once the vendor figured out what was going...

May 2022
||
(0)
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Director

Service and Support

I rarely have a problem with the product that somebody from the vendor can't solve. They may take...

May 2022
||
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Director

Lessons Learned

A lot of people don't have the limitations we have with our EMR, so I think other organizations...

May 2022
||
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Director

Functionality and Upgrades

I like our line listings in the product and the way we can communicate. The interoperability between...

May 2022
||
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Director

Functionality and Upgrades

We can't upload certain information into Sentri7 Infection Prevention and then get the information...

May 2022
||
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Director

ROI / Cost (care and feeding)

Without the product, we wouldn't have a way to quantify the actual number of interventions that we...

May 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We installed the solution and had a significant change in our processes. The vendor helped us work...

May 2022
||
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Director

Implementation and Training

The vendor's implementation services were very good. We had a knowledgeable instructor who had a...

May 2022
||
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Director

Interfacing and Integration

The product takes information from our EMR and integrates it into the system. I wish that the vendor...

May 2022
||
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Director

Functionality and Upgrades

The product is very easy to use. The new hires that I have trained have been wowed by the system....

May 2022
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Director

Relationship

The vendor created new rules in the system to deal with the COVID-19 pandemic. However, we didn't...

May 2022
||
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Director

Service and Support

We have never had a problem with the vendor's support. That is one of Wolters Kluwer's high points....

May 2022
||
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Director

ROI / Cost (care and feeding)

We receive value for the product's clinical outcomes in terms of antimicrobial stewardship. With the...

May 2022
||
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Director

Functionality and Upgrades

The product benefits us when our pharmacists decide to go on break or start being passive...

May 2022
||
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Director

Relationship

I am very optimistic about Sentri7 Infection Prevention. The vendor was aggressive about making...

May 2022
||
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Nurse

Functionality and Upgrades

I am a fan of Sentri7 Infection Prevention. I am very satisfied with the system. One of the things I...

Apr 2022
||
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Nurse

Functionality and Upgrades

Everything is right there in Sentri7 Infection Prevention. I have labs, x-rays, charts, and...

Apr 2022
||
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Director

Implementation and Training

The vendor did a fine enough implementation. They provided support. We still had gaps at the...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

I give high marks to Wolters Kluwer and their proactive nature of allowing for the further education...

Apr 2022
||
(0)
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Director

Service and Support

The vendor provides excellent and timely customer service. They are open and engaging and very...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

We have been very pleased with the product. When I ask our end users whether they would rather keep...

Apr 2022
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Director

Implementation and Training

The implementation service people are very attentive. We went through a transition and were very...

Apr 2022
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Director

Interfacing and Integration

The integration is good. The product helped our stewardship program. We were able to mine data...

Apr 2022
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Director

Relationship

The quality of the upgrades is very high. Sometimes, an upgrade takes a day or two, and it breaks...

Apr 2022
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Director

Functionality and Upgrades

With the analytics package, we often can't break out specific unit-level data that we would like to...

Apr 2022
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Director

Service and Support

Over a year ago, the support used to be great. But our personal support people changed, and now the...

Apr 2022
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Director

Relationship

The vendor is usually very good with communication before anything is going to go on in the system....

Apr 2022
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Director

ROI / Cost (care and feeding)

From renal dosing to anticoagulation, our outcomes are outstanding. Things used to be done through a...

Apr 2022
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Director

Functionality and Upgrades

I would absolutely buy the product again. We went with the vendor because of the product's ease of...

Apr 2022
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Director

ROI / Cost (care and feeding)

In terms of maintenance and being able to quickly create a rule when we see an issue, Sentri7...

Apr 2022
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Director

Other Observations & Comments

I will be curious to see future functionality from the vendor. The vendor's testing of a new program...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Wolters Kluwer is still working on some areas of communication over to the NHSN system.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

A strength of Sentri7 Infection Prevention is the patient card, which is the key place where patient...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Overall, Sentri7 Infection Prevention does great. We use it daily. The system is helpful for looking...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Sometimes when we are entering a case, the presentation of the printout is not set up as well as it...

Apr 2022
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Analyst/Coordinator

Service and Support

Wolters Kluwer has five-star customer service. Everyone I have ever worked with from the vendor has...

Apr 2022
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Director

Interfacing and Integration

We have struggled a lot with getting items, like patients with the flu or infectious diseases, on...

Apr 2022
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Director

Relationship

I was not thrilled with the vendor this past year. In the past, our contact from the vendor was...

Apr 2022
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Director

Functionality and Upgrades

Some departments in our organization want to be able to look at their positive cultures for the...

Apr 2022
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Director

Functionality and Upgrades

The system allows us to quickly identify COVID-19 patients and make sure they are isolated...

Apr 2022
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Director

Functionality and Upgrades

We like the x-ray module. That is an excellent module. Chest x-rays are on a dashboard, so when we...

Apr 2022
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Director

Functionality and Upgrades

I have worked with different products in the past that were easier to use and provided more. I don't...

Apr 2022
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Director

Future Outlook

Considering the vendor is doing a new upgrade, I am hoping that our satisfaction will go up once we...

Apr 2022
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Director

Sales and Contracting

Some of the bells and whistles that were promised during the sales pitch are glitchy. The vendor...

Apr 2022
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Director

Functionality and Upgrades

I can't think of anything off-hand that I would change about Sentri7 Infection Prevention. It is a...

Apr 2022
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Director

ROI / Cost (care and feeding)

Wolters Kluwer could help us better receive our money's worth by lowering the system's price instead...

Apr 2022
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Director

Service and Support

Wolters Kluwer has been a good partner but not a great partner. They didn't respond quickly during...

Apr 2022
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Director

ROI / Cost (care and feeding)

Sentri7 Infection Prevention allows us to do some of the core functions that any surveillance...

Apr 2022
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Manager

Functionality and Upgrades

I would like to see some utility for patients after they are discharged or outpatient utility. Right...

Mar 2022
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Manager

ROI / Cost (care and feeding)

We are using the product to identify the reportable conditions. We are also using it to identify...

Mar 2022
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Manager

Service and Support

I submitted a couple of requests to Wolters Kluwer, and they said they would at least evaluate the...

Mar 2022
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Manager

Interfacing and Integration

There is so much interface building, and that is a huge burden with integration.

Mar 2022
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Manager

Future Outlook

Our organization was really excited when we sent out the announcement that the system could help...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Sentri7 Infection Prevention is really good at finding cases for us. The rules are helpful too. I am...

Mar 2022
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Manager

Service and Support

I got some training on Sentri7 Infection Prevention when I was new, but the training was not ideal...

Mar 2022
||
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Manager

Functionality and Upgrades

We haven't been able to get certain procedures or departments moving through Sentri7 Infection...

Mar 2022
||
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Manager

Relationship

I have never been a part of any discussion with Wolters Kluwer where they have asked what we would...

Mar 2022
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Manager

Service and Support

Wolters Kluwer's help desk people are very responsive, and I really appreciate that. That support is...

Mar 2022
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Manager

Relationship

I haven’t heard from any Wolters Kluwer executives for a while, but maybe I have gotten an email and...

Mar 2022
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Manager

Functionality and Upgrades

Sentri7 Infection Prevention is fairly easy for an end user to learn. I really like Sentri7...

Mar 2022
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Manager

Other Observations & Comments

The support side is really good. Most of the problems tend to be around the denominator data for the...

Mar 2022
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Manager

Functionality and Upgrades

We would like to see some different ways to divide up the reports within the product. Sometimes the...

Mar 2022
||
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Manager

Functionality and Upgrades

I like the way that we can enter our data about our investigations. I also like the way the solution...

Mar 2022
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Director

Service and Support

Sentri7 Infection Prevention was very easy to use once we got the data feeds up and running. That...

Feb 2022
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Director

ROI / Cost (care and feeding)

Obviously there is a price for each Wolters Kluwer module we buy, as is the case with most software...

Feb 2022
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Director

Implementation and Training

Wolters Kluwer was very patient during the implementation. The team leader that was assigned to us...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

Sentri7 Infection Prevention is very simple, especially for computer-savvy users. It saves me so...

Feb 2022
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Director

Service and Support

The only thing Wolters Kluwer could improve about Sentri7 Infection Prevention is giving us more...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

Sentri7 Infection Prevention allows us to easily gather data on naloxone usage in patients inside...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

Sentri7 Infection Prevention is not cheap, but the money we pay per month is well worth it for me,...

Feb 2022
||
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Director

Lessons Learned

Small hospitals are sometimes hesitant to pull the trigger on software like Sentri7 Infection...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Wolters Kluwer is very responsive to our needs. I have not had trouble with them. The solution makes...

Dec 2021
||
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Manager

Implementation and Training

Wolters Kluwer is doing a great job. The education that I received from them was top notch. The...

Dec 2021
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Manager

Functionality and Upgrades

The solution doesn't depend on users to input the information that is coming through their...

Dec 2021
||
(0)
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Manager

Service and Support

The vendor's support people go above and beyond every time. When we send them an issue, they will...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

The solution is a rockstar when it comes to driving tangible outcomes. Its interface allows us to...

Dec 2021
||
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Manager

Functionality and Upgrades

The solution is great. New users can do the training that the vendor offers. Then, they will have a...

Dec 2021
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Director

Functionality and Upgrades

The ease of use is one of the things I like about Sentri7 Infection Prevention. I am not a tech...

Dec 2021
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Director

ROI / Cost (care and feeding)

One of our biggest successes with Sentri7 Infection Prevention is that we have cut out the use of...

Dec 2021
||
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Director

Functionality and Upgrades

One of the best features of Sentri7 Infection Prevention is that I can follow infections in real...

Dec 2021
||
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