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Sentri7 Infection Prevention Commentary
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Subject Expert
Jackson Tate
VP of Engagement
KLAS VP of Engagement - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

We've had ongoing training. It is all virtual. We've gotten a lot of new infection preventionists,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I would buy Sentri7 Infection Prevention again. I like the program. I like the real-time alerts. If...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I really haven't had too many problems with Sentri7 Infection Prevention. I don't know what the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Wolters Kluwer is pretty quick to respond. Also, they're really engaged, and if we're having a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I like the alters in the system. I like that I can go back to check previous months and see whether...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

In Sentri7 Infection Prevention, I’m still seeing the same patient with a mile-long list of...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Things are kind of tricky as far as the partnership goes with Wolters Kluwer because I'm just a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

With Wolters Kluwer’s support, I get answers right away, but I have an ongoing issue. I thought it...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I work fine in Sentri7 Infection Prevention. It's great. My cultures show up, and that's perfect. I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There are a lot of things in the solution that I'm not familiar with when they pop up, like the data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Wolters Kluwer comes in and joins our IP calls and things like that to go over the program. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Sentri7 Infection Prevention is good. It does the surveillance and other things that I need it to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Sentri7 Infection Prevention catches previous admissions surveillance and lets me know when someone...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Wolters Kluwer is really good about communicating any new updates they have. They'll post a video or...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Support has taken a little bit longer as Wolters Kluwer has grown. Though, if we had an urgent...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Sentri7 Infection Prevention just streamlines things so well, and it's all at our fingertips. It's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I give Wolters Kluwer kudos for sure. I appreciate the educational offerings that they have. The...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Regarding innovation, Wolters Kluwer is always adding something. The product is not stagnant. They...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Sentri7 Infection Prevention already has a lot of great processes in place. I would buy Sentri7...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The only way I could see AI being beneficial for Sentri7 Infection Prevention is if I could ask AI...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The only thing that is not as user friendly in Sentri7 Infection Prevention is the way the tabs are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The training program for Sentri7 Infection Prevention could be a little bit more robust. It was okay...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Sentri7 Infection Prevention does really well with a couple of things. It does a fantastic job with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We are extremely satisfied with the solution's capabilities. I look forward to seeing where the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I have an individual person that I reach out to anytime I need support, and that person is always...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The program helps in the day-to-day activities of the infection preventionist by assisting with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Once Sentri7 Infection Prevention is instituted, it has a reasonable cost annually. It's expensive...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

With Wolters Kluwer, there’s just been a lack of communication with our representative. Things...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

With Sentri7 Infection Prevention, we would like to be able to upload certain things, such as...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The surveillance part of Sentri7 Infection Prevention is helpful. The LabID piece advances the work...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Initially, we got training when we implemented Sentri7 Infection Prevention, but we haven't had any...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We are looking at other solutions right now. There are things in Sentri7 Infection Prevention that...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

It was very disappointing to our organization when we had a solution from Wolters Kluwer on board...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I would recommend Sentri7 Infection Prevention to someone, but it depends on what an organization...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I would expect Wolters Kluwer to be very judicious in how they use AI since it’s still a young...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We’re also trying to integrate our lab results for reportable diseases so they flow directly to the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Sentri7 Infection Prevention provides a very good workflow. Especially as a newer IP, it was...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

When I first started in this role and started using Sentri7 Infection Prevention, I had great...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The only new tool we might like to see Wolters Kluwer develop is a way to identify when cultures...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Things with Wolters Kluwer are fine. I don't have any problems with Sentri7 Infection Prevention at...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Nurse

I'm excited by the prospect of taking away some of the manual, redundant things that we do....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Nurse

I've never had any issues when I've reached out to Wolters Kluwer. When we were required to report...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

Sentri7 Infection Prevention would be perfect if it weren't for another solution we already use. I...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Nurse

Wolters Kluwer was very responsive with their training. But for me, the big group training wasn't as...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Nurse

Sentri7 Infection Prevention is a good product. I probably don't use it as extensively as some...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We're mainly using the system to share our data with NHSN. For the pharmacy area, it helps with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

It is probably my own fault for not seeking out training. I know that there are educational things...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Wolters Kluwer has great support. Anytime I have had an issue or concern, they've been wonderful.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I use the ticketing system. Also, I've developed a relationship over time with a couple of people....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The system does not meet all my needs. But that is not necessarily Wolters Kluwer's fault. We have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

From what I’ve seen from the company, the trainings, and what some of my peers utilize, I think...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I would like to be able to report my reportables to my state health department directly out of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The system is very helpful, and if all of our systems were able to communicate with it, it would be...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There are a lot of factors to consider when selecting a product. I feel like most people know what...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Things are going pretty well. I originally used Sentri7 Infection Prevention for employee health...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

I don't know what the cost is for Sentri7 Infection Prevention, but for what I do with it, it's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

As far as support goes, I rarely have questions, but when I do, they're usually answered within a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Wolters Kluwer definitely needs more training. If they could offer more training modules, that would...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

It would be nice to have a place where we could ask questions, especially for those of us who are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I just love Sentri7 Infection Prevention. But I don't have anything to compare it to because it's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Things are going great with Sentri7 Infection Prevention. It's very user friendly. I educate some...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The help desk people are very prompt and very quick to answer any questions that I ask via email. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I really love Sentri7 Infection Prevention. Doing mandatory public reporting is very laborious, but...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I’d like to be able to see the monthly data more easily, and it would be nice to select the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I wish I could drop my surgical denominators from Sentri7 Infection Prevention into NHSN. With the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I would like it if the vendor could use AI to make things more interactive. If I'm looking at...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

One thing that might be helpful is to have an NHSN expert. The vendor could have someone we could...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

For any questions I have, I can just put in a help desk ticket right from the Sentri7 Infection...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The one thing that I don't love about Sentri7 Infection Prevention is that I don't feel like I have...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Sentri7 Infection Prevention is functional, but we still have a lot of manual things that we do...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have seen multiple different systems, and I would probably still personally choose Sentri7...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Things that we have put in as feature requests to Wolters Kluwer take years to implement, and we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

When I started in this department, we were handwriting everything, so Sentri7 Infection Prevention...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We struggled a lot with training for Sentri7 Infection Prevention. Wolters Kluwer had quite a few...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We do love Sentri7 Infection Prevention, but with CAUTI surveillance, most of the electronic...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Nurse

I do wish that I could do a note on the case that Sentri7 Infection Prevention opens. I just want to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

Wolters Kluwer could maybe incorporate AI by having more interfaces where it would pull data to help...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

I definitely think Sentri7 Infection Prevention meets my needs. This is my first experience, so...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Things have been really great overall with Sentri7 Infection Prevention. It really strengthens our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I haven't had any issues with Sentri7 Infection Prevention. It gives me exactly what I need, so I...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

There's a lot of information that has to be reported to NHSN, and we get much of that through...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Something that could improve Sentri7 Infection Prevention is modernizing their software because it's...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

We do training with Wolters Kluwer every so often. Additionally, Wolters Kluwer always helps me when...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Nurse

Sentri7 Infection Prevention makes my job so much easier. I don't have to look at a lot of different...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Nurse

I've been working a lot in Sentri7 Infection Prevention’s notifiable conditions tab, and that helps...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Nurse

I do wish Sentri7 Infection Prevention had some additional capabilities. Sometimes, if a patient...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I've always been a big fan of Sentri7 Infection Prevention because of the support and the ease of...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

If someone asked me about Sentri7 Infection Prevention, I would absolutely talk about the ease of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We are moving to a new solution because our organization was purchased, and we are moving to the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Wolters Kluwer does have good vision, but I don’t always necessarily get notified of the vision...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

In the beginning, we did regular calls with Wolters Kluwer to go over training for Sentri7 Infection...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Wolters Kluwer is good about quickly getting back to me and escalating issues if needed. We’ve just...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We like the ease of Sentri7 Infection Prevention. It makes my life so much easier. Everything is...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Nurse

When I went through training for Sentri7 Infection Prevention, I not only had the training modules...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Nurse

Wolters Kluwer’s support people usually get back to me the same day. They are all very helpful, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Sentri7 Infection Prevention allows us to have direct reporting. If we end up with a reportable...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Wolters Kluwer does have some good documents, and they have some online modules and things that we...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Wolters Kluwer’s support is great. Anytime we have had issues or needs, we either call or send an...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We haven't really had too many issues with Sentri7 Infection Prevention. If we have questions or...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Wolters Kluwer is very responsive, and they understand our questions and our problems. They get us...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

I really haven't seen a whole lot of changes in Sentri7 Infection Prevention. I don't know if I...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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