Sentri7 Infection Prevention Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
Wolters Kluwer does have good vision, but I don’t always necessarily get notified of the vision...
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Operations
In the beginning, we did regular calls with Wolters Kluwer to go over training for Sentri7 Infection...
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Relationship
Wolters Kluwer is good about quickly getting back to me and escalating issues if needed. We’ve just...
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Product, Value
We like the ease of Sentri7 Infection Prevention. It makes my life so much easier. Everything is...
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Operations
When I went through training for Sentri7 Infection Prevention, I not only had the training modules...
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Relationship
Wolters Kluwer’s support people usually get back to me the same day. They are all very helpful, and...
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Product
Sentri7 Infection Prevention allows us to have direct reporting. If we end up with a reportable...
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Operations, Product
Wolters Kluwer does have some good documents, and they have some online modules and things that we...
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Relationship
Wolters Kluwer’s support is great. Anytime we have had issues or needs, we either call or send an...
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Relationship
We haven't really had too many issues with Sentri7 Infection Prevention. If we have questions or...
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Relationship, Value
Wolters Kluwer is very responsive, and they understand our questions and our problems. They get us...
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Operations, Product
I really haven't seen a whole lot of changes in Sentri7 Infection Prevention. I don't know if I...
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Loyalty, Product
Sentri7 Infection Prevention has room for improvement, but it is pretty good. Sentri7 Infection...
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Loyalty, Operations, Product
Sentri7 Infection Prevention has an update coming out in the near future. Wolters Kluwer has some...
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Relationship
I contact Wolters Kluwer fairly often and ask for things. They are very good about getting back to...
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Loyalty
Sentri7 Infection Prevention is not part of our long-term plans because the EHR we are moving to has...
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Relationship
When I have worked with Wolters Kluwer on things in the past, they have come through for us and kept...
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Product
The vendor created a new infection notification tab to notify us of patients who have the flu. The...
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Relationship
Sometimes when I call Wolters Kluwer, we can't always find the people who we know will help us, and...
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Product
I know that there is other software out there that is similar to Sentri7 Infection Prevention that...
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Operations
I came from a totally different surveillance system, and when I shared my wish list, Wolters Kluwer...
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Relationship, Product
There is quite a bit that the vendor has worked well with me on, including ease of use, long-term...
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Relationship, Product
Our surgery denominators are up and crossing over to NHSN. We had a lot of issues with those going...
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Relationship
God bless Wolters Kluwer. I'm not a tech person, so anytime I have an issue or question, the vendor...
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Relationship
The relationship wasn’t just a transaction. The vendor didn’t just set the system and forget it....
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Product
There are too many contact points for an IP. For instance, to make an isolation list, we look at the...
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Loyalty
I don’t see my satisfaction changing in the next year. I think the vendor is continually working to...
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Relationship
The people really make up for the shortcomings of the other things through their willingness to help...
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Relationship
Wolters Kluwer goes above and beyond to try to make wish lists come true. I was on with someone the...
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Relationship, Operations
The support and the go-live deserve a top score. The vendor is awesome with those things. I'm a tech...
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Relationship, Operations
I think the vendor does very well with trying to figure out the best way to get their feeds to pull...
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Product
I haven’t had a chance to do a deep dive into Sentri7 Infection Prevention and our charting system....
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Product
I don’t think the system is the best on the market. There again, I think my EMR probably limits me...
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Commentary Summary
Comment Type Breakout