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Sentri7 Infection Prevention
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Jackson Tate
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User Commentary

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Director

Loyalty, Product, Value

The things that Wolters Kluwer has built in the system have allowed us to save several hours a day...

Aug 2023
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Director

Product

The system has a standard dashboard option where they build dashboards and keep them upgraded. We...

Aug 2023
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Director

Product

We can't think of anything about the system that we aren't pleased with. We would like to be able to...

Aug 2023
||
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Director

Operations

We have been extremely happy with the vendor's implementation team. We had to completely switch some...

Aug 2023
||
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Director

Relationship

Walters Kluwer is trying really hard to upgrade. They reach out quickly every time they have...

Aug 2023
||
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Director

Culture, Relationship

I get emails from the vendor telling me about when the system is going to be down and those kinds of...

Aug 2023
||
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Director

Relationship

I really appreciate the vendor’s customer support. The vendor has been awesome and has participated...

Aug 2023
||
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Director

Product

Wolters Kluwer’s stuff is a little outdated, and I think it could be a little cleaner too. We do a...

Aug 2023
||
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Director

Product

Once we figure out where to click for Sentri7 Infection Prevention, I think the system is pretty straightforward....

Aug 2023
||
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Director

Operations

The vendor is working really hard and reaching out for training. I have used some of the video...

Aug 2023
||
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Manager

Relationship

Wolters Kluwer is really good about letting us know when they have an update. That makes my job a...

Aug 2023
||
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Manager

Value

If the vendor makes a change, the charge is included in the monthly or yearly payment that we make...

Aug 2023
||
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Manager

Operations

The initial training was really good. I don't want to say Wolters Kluwer is bad with ongoing...

Aug 2023
||
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Manager

Relationship

We have had good success with Wolters Kluwer’s customer service department. When we were having...

Aug 2023
||
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Manager

Product

We have some glitches with Sentri7 Infection Prevention every so often, but I think the problem is...

Aug 2023
||
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Manager

Relationship

Wolters Kluwer is a big company, but they are very personable. They make sure to sit down in...

Aug 2023
||
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Manager

Relationship

When I was able to identify an issue and reach out to the vendor about it, they did everything on...

Aug 2023
||
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Manager

Operations

One of the things we have been working on that has been a little challenging is using the product to...

Aug 2023
||
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Manager

Relationship

Wolters Kluwer is working on something to give providers access to live antibiograms. The vendor is...

Aug 2023
||
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Manager

Relationship

Wolters Kluwer always answers pretty quickly. I can email them with a simple question, and I usually...

Aug 2023
||
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Manager

Product

We use the Sentri7 Infection Prevention control piece for specific processes, and we are responsible...

Aug 2023
||
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Director

Relationship

The vendor’s customer service is probably the most impressive thing to me because if I have a...

Aug 2023
||
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Director

Product

Sometimes I want to search for the incidents of different types of organisms that aren't already...

Aug 2023
||
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Director

Operations

I would tell a friend that the product is intuitive, and the customer service and training are exemplary....

Aug 2023
||
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Manager

Loyalty, Product

I keep asking the vendor when they will upgrade the pneumonia and ventilator-associate event options...

Jul 2023
||
(0)
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Manager

Culture, Product, Value

Recently, we did an upgrade that added some functionality to our use of the system. We had to add...

Jul 2023
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Manager

Loyalty

I doubt the vendor's general ability to run different documents compared to other IP surveillance...

Jul 2023
||
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Manager

Product

The product doesn't meet everything that we need from an IP surveillance system. I have used the...

Jul 2023
||
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Director

Product

We have a dashboard where we get our initial look at cultures. The dashboard can be very...

Jul 2023
||
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Director

Relationship

We used to have a contact from Wolters Kluwer, but they got a promotion. Our previous contact was...

Jul 2023
||
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Director

Value

We have recommended Sentri7 Infection Prevention basically because of the cost. The system is very...

Jul 2023
||
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Director

Relationship, Operations

Wolters Kluwer worked really hard with us. The most difficult part for any vendor is the fact that...

Jul 2023
||
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Director

Product

If I could change anything about the system, it would be the speed that it loads at. We would really...

Jul 2023
||
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Director

Loyalty

I like the entire suite that Wolters Kluwer has available. It has addressed a lot of the issues that...

Jul 2023
||
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Nurse

Relationship, Operations

When we brought on the system, the vendor had a dedicated person who came and sat with us, and they...

Jun 2023
||
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Nurse

Product

Sentri7 Infection Prevention can't do a lot of things in terms of our surveillance data for central...

Jun 2023
||
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Nurse

Relationship

The vendor does what we ask them to do. However, I don't think that they have delivered anything...

Jun 2023
||
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Nurse

Product

I like the way Sentri7 Infection Prevention takes care of our lab IDs. It automatically generates a...

Jun 2023
||
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Director

Operations, Product

The ease of use stands out in Sentri7 Infection Prevention. It doesn't typically take much training...

Jun 2023
||
(0)
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Director

Product

The new method of building rules in Sentri7 Infection Prevention made it easier to build rules with...

Jun 2023
||
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Nurse

Product, Value

Sentri7 Infection Prevention has been a big help with reporting things to NHSN and our team. The...

May 2023
||
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Nurse

Operations

The training we have received from Wolters Kluwer has been good. Once we learn what we are doing,...

May 2023
||
(0)
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Nurse

Relationship

If I have an issue, I can always talk to someone from Wolters Kluwer. My people have done that too.

May 2023
||
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Nurse

Product

Not everything connects on the infection prevention side. It would probably be helpful if there were...

May 2023
||
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Director

Loyalty, Relationship

Wolters Kluwer just made some new things for Sentri7 Infection Prevention that are going to help us....

May 2023
||
(0)
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Director

Relationship

Wolters Kluwer is pretty good at sending out updates, and we do have downtime while they are...

May 2023
||
(0)
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Director

Product, Value

Sentri7 Infection Prevention is a good tool for us to manage and report on our activities in the...

May 2023
||
(0)
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Director

Relationship, Operations

Wolters Kluwer tells us about updates, and they have a webinar, but it seems like the updates...

May 2023
||
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Director

Product

Sentri7 Infection Prevention is having a couple of integration problems with our EMR.

May 2023
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Manager

Operations, Product

Sentri7 Infection Prevention is easy to use. Signing in and showing different models is easy to do.

May 2023
||
(0)
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Manager

Relationship, Product

Sometimes things are not connected with the NHSN system. I need to report things faster, but I have...

May 2023
||
(0)
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Manager

Relationship

I always receive good support via email. I have never had to call in or escalate things to the higher-ups....

May 2023
||
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Manager

Operations

There are some opportunities for improvement from Wolters Kluwer. I would like the vendor to set up...

May 2023
||
(0)
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Manager

Product

There are so many things about Sentri7 Infection Prevention that I dislike. It is very frustrating...

May 2023
||
(0)
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Manager

Product

There are a few things that I like about Sentri7 Infection Prevention. I like the culture review...

May 2023
||
(0)
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Manager

Product

We have an interface with our EMR, but it will only read culture results once a day. The system...

May 2023
||
(0)
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Manager

Product

The NHSN surgery procedures list has problems because the system pulls duplicate medical record...

May 2023
||
(0)
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Manager

Relationship

When I do need support, I can get that right away, so that is good. If I notify Wolters Kluwer that...

May 2023
||
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Manager

Operations

I have to usually set something up if I want to have in-person education. The vendor has some videos...

May 2023
||
(0)
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Manager

Relationship

I don't think Wolters Kluwer specifically sends emails when there are updates. There is a...

May 2023
||
(0)
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Manager

Product, Value

I have enjoyed the product a lot. It has allowed for pretty seamless data translation from our...

May 2023
||
(0)
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Manager

Relationship

The vendor’s customer support team is really awesome. They are always quick to reply and fix...

May 2023
||
(0)
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Manager

Product

In terms of integration, the product mostly talks to the CDC's National Health and Safety Network....

May 2023
||
(0)
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Manager

Product

If the vendor could incorporate a Foley surveillance urinary catheter into the product, that would...

May 2023
||
(0)
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Director

Value

Overall, we have been happy with Sentri7 Infection Prevention. We have seen some cost savings and...

Apr 2023
||
(0)
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Director

Operations, Product

I wish Sentri7 Infection Prevention were a bit easier to use. It takes a few clicks sometimes to...

Apr 2023
||
(0)
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Manager

Product

I like the product’s lab reporting piece. I can easily sort through it, and it shows us the patient...

Apr 2023
||
(0)
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Manager

Product

I appreciate having the ability to link to NHSN. The product gives us a reportables tab that...

Apr 2023
||
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Manager

Operations

The vendor should offer a bit more one-on-one training.

Apr 2023
||
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Manager

Product

I wish the product had the capability to determine whether something was a contaminant on its own...

Apr 2023
||
(0)
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Director

Loyalty, Product

I do have concerns about Sentri7 Infection Prevention going away. Another vendor is touting their...

Apr 2023
||
(0)
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Director

Relationship

Wolters Kluwer has reached out to me and taken the lead on things.

Apr 2023
||
(0)
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Director

Product

Sentri7 Infection Prevention provides multilayered reporting. It brings awareness to the items that...

Apr 2023
||
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Analyst/Coordinator

Operations

Wolters Kluwer does an excellent job with implementations. Some of the upgrades that they did with...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor always sends out notifications for new training. They also have recordings available. The...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor has added a lot to the system since we began working with them. There are some things...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

We have never had an issue that the vendor hasn't jumped on. Sometimes, the vendor says that things...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product, Value, Value

I would absolutely buy Sentri7 Infection Prevention again. I am very satisfied with the people that...

Apr 2023
||
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Analyst/Coordinator

Product, Product

I am still waiting on one thing that I really need from the vendor for some interoperability.

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

It is very easy to enter data or pull data from the system and send it directly to NHSN, and that is...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship, Product, Product

We are working to get some things built so that we can pull data from our EMR into Sentri7 Infection...

Apr 2023
||
(0)
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Director

Operations, Operations

I have to implement and initiate additional training options for my team. It would be nice if the...

Apr 2023
||
(0)
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Director

Operations, Operations

I had a new user with no training who was able to figure the system out on their own.

Apr 2023
||
(0)
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Director

Value, Value

I would tell a friend that the system has been a huge win for us when it comes to saving time and...

Apr 2023
||
(0)
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Director

Relationship

We like the timeliness of the support team. They put in extra effort and go above and beyond, and...

Apr 2023
||
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Director

Relationship

Our contact person is fantastic. That person could not be any better to reach out to for help or...

Apr 2023
||
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Director

Product, Value

The vendor’s promises have been kept. I am very pleased that we went with Sentri7 Infection...

Apr 2023
||
(0)
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Manager

Product

Sentri7 Infection Prevention's functionalities are great. We don’t have any issues.

Mar 2023
||
(0)
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Manager

Loyalty, Product, Value

We are not able to get our antibiotic days of therapy in Sentri7 Infection Prevention, and those...

Mar 2023
||
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Manager

Relationship

I used to be able to call the support people, get a person on the phone, get some guidance, and get...

Mar 2023
||
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Manager

Product

The reportable conditions program has been giving us difficulty. Issues seem to come up quite a bit.

Mar 2023
||
(0)
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Manager

Operations

Wolters Kluwer did a great job with their training. We have a very good relationship with the...

Feb 2023
||
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Manager

Product

We would like to have the ability to create line listings and generate reports from those line listings....

Feb 2023
||
(0)
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Manager

Relationship

Wolters Kluwer's customer support people are awesome.

Feb 2023
||
(0)
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Manager

Loyalty

We have been very happy with Sentri7 Infection Prevention, but we are leaving the solution so that...

Feb 2023
||
(0)
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Director

Loyalty

There are now more competitors in the market, so it is possible that there may be another option...

Feb 2023
||
(0)
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Director

Product

The biggest strengths of Sentri7 Infection Prevention are the visibility of the alerts that it gives...

Feb 2023
||
(0)
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Director

Loyalty, Product

The automatic log-out function may just be a regulation, but I would like an improvement in log-out...

Feb 2023
||
(0)
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Director

Culture

The fee that we have is pretty much a blanket fee, so it has been set and contracted for a while....

Feb 2023
||
(0)
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Director

Relationship

Wolters Kluwer’s web support is usually spot-on. We are able to reach someone whenever we need to if...

Feb 2023
||
(0)
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Director

Operations

I really didn't get a lot out of my training for Sentri7 Infection Prevention. I was very busy...

Feb 2023
||
(0)
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Director

Product

The system does not work for infection prevention. The system is more pharmacy focused, and it...

Feb 2023
||
(0)
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Director

Operations, Product

The workflow for Sentri7 Infection Prevention is not set up correctly. The way the vendor set it up...

Feb 2023
||
(0)
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Director

Product

One pro we see with Sentri7 Infection Prevention is that if we can look at the analysis part of it,...

Feb 2023
||
(0)
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Director

Relationship

I believe it is important for any company to get feedback from their customers. Wolters Kluwer has...

Feb 2023
||
(0)
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Director

Relationship

There have been some really good people that we have worked with at Wolters Kluwer, and they have...

Feb 2023
||
(0)
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Director

Product

This upgrade is easier than the previous version, but including different diagnoses and things is...

Feb 2023
||
(0)
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Nurse

Product

The system has everything. It is a good program.

Feb 2023
||
(0)
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Nurse

Relationship

When we need help, the vendor will call us right back. I had an issue at one point. I called the...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

If there is any update that really involves us, the vendor keeps us up-to-date. We haven’t had to...

Feb 2023
||
(0)
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Analyst/Coordinator

Product, Value

Sentri7 Infection Prevention helps us with events. We certainly can put in events and things like...

Feb 2023
||
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Analyst/Coordinator

Operations, Product

It is really easy to send events in Sentri7 Infection Prevention, so for that, the product is good....

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

It might be good to have another brief refresher with the vendor just to see whether there is...

Feb 2023
||
(0)
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Manager

Relationship, Operations, Product

If we have had updates, I know nothing about them. I don't get notifications. I would like more...

Jan 2023
||
(0)
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Manager

Product

Sentri7 Infection Prevention has worked very well with our external lab service. The product is...

Jan 2023
||
(0)
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Manager

Product

When we are on the positive culture tab, we have things filtered by culture type, but if we refresh...

Jan 2023
||
(0)
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Manager

Relationship

The support from Wolters Kluwer has always been very good. Anytime there are issues, Wolters Kluwer...

Jan 2023
||
(0)
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Manager

Operations

The implementation was fairly smooth. We had good teams working on our end and Wolters Kluwer’s end,...

Jan 2023
||
(0)
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Manager

Product

Sentri7 Infection Prevention is fine. It is our workhorse with regard to getting our surveillance...

Jan 2023
||
(0)
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Manager

Loyalty

The product is a part of our long-term plans. The only reason we would look at something different...

Jan 2023
||
(0)
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Manager

Relationship

Wolters Kluwer is very good at IT support. And the support team is always really timely and helpful...

Jan 2023
||
(0)
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Manager

Operations

I don’t have a lot of time on my hands, so usually if I am going to do training, I need to look at...

Jan 2023
||
(0)
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Manager

Product

The pharmacy has been able to import the comments made in Sentri7 Infection Prevention into the...

Jan 2023
||
(0)
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Manager

Product

Any problems that we have had have been on our end. That is where we have some opportunities. For...

Jan 2023
||
(0)
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Director

Product

The information that we need is there in Sentri7 Infection Prevention. It is easy to get to, the...

Nov 2022
||
(0)
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Director

Operations

Wolters Kluwer did the majority of the building before we told them we would rather have it done...

Nov 2022
||
(0)
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Manager

Product

I like that Sentri7 Infection Prevention pulls in needed data from our EMR for public reporting....

Oct 2022
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(0)
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Manager

Product

I would change the order of the wound classification scores in the dropdown box because they are out...

Oct 2022
||
(0)
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Director

Relationship

The vendor’s customer service is beyond superior. I have used products from other vendors, and other...

Oct 2022
||
(0)
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Director

Product

The main outcomes of the product are the prompt identification of infections and the ability to...

Oct 2022
||
(0)
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Director

Product

One of the selling points of Sentri7 Infection Prevention is that it mimics the infection prevention...

Oct 2022
||
(0)
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Director

Relationship

Proactivity is something that Wolters Kluwer is excellent at. We get emails immediately if the...

Oct 2022
||
(0)
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Director

Value

Sentri7 Infection Prevention costs a fraction of what competitors' products cost.

Oct 2022
||
(0)
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Director

Relationship, Operations

Wolters Kluwer is very responsive when there is an issue to address. If they say they are putting...

Oct 2022
||
(0)
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Director

Value

If I was talking to a peer at a facility of around 120 beds and an average life census in the 70s, I...

Oct 2022
||
(0)
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Director

Loyalty, Product

There is no data mining in Sentri7 Infection Prevention. It doesn't bring the device days or...

Oct 2022
||
(0)
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Director

Product

Sentri7 Infection Prevention has really cool things like NHSN reporting. That functionality is super...

Oct 2022
||
(0)
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Manager

Culture

It is easy to send Wolters Kluwer feedback. If we identify an area where the vendor could make...

Oct 2022
||
(0)
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Manager

Relationship, Operations

The vendor's support team is very easy to get ahold of. If they don't understand what we are asking...

Oct 2022
||
(0)
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Manager

Product, Value

All my reports go through Sentri7 Infection Prevention to the NHSN website. I can run some Excel...

Oct 2022
||
(0)
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Manager

Product

With the COVID-19 pandemic, Wolters Kluwer was able to restructure the analytics side of Sentri7...

Oct 2022
||
(0)
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 or  to see details.

Manager

Culture, Relationship

Wolters Kluwer has tried to keep all their promises, but not everything that I thought could happen,...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

Wolters Kluwer really gives good customer support because they always answer quickly. If my...

Oct 2022
||
(0)
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 or  to see details.

Manager

Product

We have had a lot of issues with getting Sentri7 Infection Prevention to get all the data from our...

Oct 2022
||
(0)
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 or  to see details.

Manager

Product

Sentri7 Infection Prevention works very well. It is very user friendly, and I enjoy using it.

Oct 2022
||
(0)
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 or  to see details.

Director

Product, Value

I have been very happy with the solution. It is one of my favorite products at my organization. The...

Oct 2022
||
(0)
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Director

Operations

I would tell someone who was looking into the solution that the solution does a lot of the things...

Oct 2022
||
(0)
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 or  to see details.

Director

Culture, Product

When we are going over certain things in the system, we have to print a sheet and fax it out. It...

Oct 2022
||
(0)
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Director

Product

There are some pieces of the software that are not very intuitive, and it seems like there is a lag...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship

The vendor has been able to provide everything we have asked for. Whenever I have had questions or...

Oct 2022
||
(0)
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 or  to see details.

Director

Product, Value

Sentri7 Infection Prevention has been around for a long time, and when it first came out, it was a...

Oct 2022
||
(0)
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 or  to see details.

Manager

Operations

We are usually trained by somebody at our facility, but the training is done through Wolters Kluwer....

Oct 2022
||
(0)
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