Dragonfly Commentary
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Subject Expert
Kyle Chilton
Solutions Manager
Commentary Summary
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User Commentary
Culture, Relationship, Product
Dragonfly works as promoted. The only issue we find is that when it comes to faxing, the system will...
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Product
Dragonfly is our denials-tracking system that we started using for the fiscal year in the system. We...
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Relationship
Xsolis is really good about support. The people we work with are pretty good. I can include the...
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Operations
Dragonfly is a very straightforward product. What we see is what we get. It is just clicking the...
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Loyalty
Dragonfly definitely works as promoted. And overall, it is a nice product. The upgrades are minimal....
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Product
There are concerns when it comes to reporting with Dragonfly. My biggest struggle is often the...
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Loyalty
More and more people are moving to AI, and with Xsolis' generative AI, we can utilize it one time...
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Culture
There was a lot of back-and-forth on a contract with Xsolis, but I feel like it went well to allow...
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Culture, Relationship
The promises I have received from the Xsolis representatives that I deal with directly have been...
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Loyalty, Product
We have a lot of portals, and we wish that we could access those portals through Dragonfly. The...
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Loyalty
Xsolis has a vision that they are working on. They keep us up-to-date. We hope that we will be able...
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Product
We have some wish list items. While the product doesn't work straight out of the box, the vendor...
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Product
I wish we didn't have to do as many clicks in the system. Some of the clicks facilitate the system's...
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Relationship
We do occasionally get some errors or things like something not loading properly in Dragonfly....
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Relationship, Operations
Xsolis is very involved and tries to collaborate with us. They have a good support system for...
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Loyalty, Relationship
I would buy Dragonfly again with the caveat that I am curious about generative AI and whether Xsolis...
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Relationship
If one of the people on Xsolis’ team says they are going to do something, they follow through. I...
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Loyalty, Product
There is technology that Xsolis has that we haven't requested, like the AI technology, for doing...
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Value
Dragonfly is wonderfully efficient with the time it takes to do a review. If we are using other...
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Relationship, Product
I wouldn’t buy Dragonfly again. I would have bought CORTEX 100 times over, but Dragonfly feels like...
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Relationship, Value
We meet with Xsolis regularly and have additional meetings to review any additional content we add...
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Product
Xsolis has really worked to improve customer satisfaction and ease of use. Before, we had to go from...
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Operations
Xsolis did the best implementation I have ever seen. During our implementation period, we...
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Product
Xsolis recently showed us their case management solution for discharge planning. I wasn't overly...
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Relationship, Value
Xsolis is great. Their product works. It is expensive, but we get a return on our investment. The...
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Value
Xsolis is expensive. We are paying a lot of money for Dragonfly. But I do feel like Xsolis was...
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Relationship
Xsolis’ implementation services were great. They are really dependable. Their product is great, so...
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Loyalty, Value
Dragonfly absolutely drives tangible outcomes. We are looking at conversions in terms of observation...
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Relationship, Product
Xsolis is super easy to work with. They are great. They have great support and great liaisons. They...
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Loyalty
Thinking back to when we first looked at Dragonfly, Xsolis was really promoting partnerships with...
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Relationship, Product
Xsolis has worked with us to customize Dragonfly to our workflows that sometimes deviate from some...
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Relationship
Xsolis could be more proactive, but if they were, there would be a lot of false alarms. The vendor...
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Product, Value
I have recommended Dragonfly several times already. A big sell to people in my role is that the...
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Operations
Xsolis' ability to learn things from past go-lives and integrate those things into current go-lives...
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Value
Xsolis is really developing a lot of products now and selling them individually, but I would prefer...
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Loyalty, Relationship, Product
Dragonfly is fairly new. There were quite a few hiccups with it, but those are now being resolved as...
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