Home chevron icon Value Based Care chevron icon Emerging Technology chevron icon Emerging Technology Solutions

Dragonfly Commentary
Filtered view: All

Subject Expert
Kyle Chilton
Consultant
KLAS Consultant - Kyle Chilton
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Product

With our previous product, I knew what was supposed to be happening for the patient and how long the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In CORTEX, I like the care level score. I like that the system uses the comorbidities of a patient....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

XSOLIS continues to perform very well. And they continue to innovate by offering new upgrades and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

XSOLIS comes up with new products that come with additional fees. That is understandable as a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

CORTEX is performing very well. It would be nice to have some of the additional features. However,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

XSOLIS has a very supportive group of people. I have met some of them in person, and I meet with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The vendor doesn't charge us for upgrades, but there are some aspects of the system that we have to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't use CORTEX as much as my staff members do, but I like that the solution allows us to build...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

One benefit of using the system has been to drive our length of stay. Another benefit has been to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The communication within CORTEX is something that we could improve. It allows one care manager to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

XSOLIS offers physician advisory services. We have an on-site physician advisor, but it is nice to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are some areas where XSOLIS could do a little better with ease of use, but the system is very...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

CORTEX was so hard to implement. The implementation sucked us dry from an energy standpoint. We were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

I would buy CORTEX again. I would be more demanding and in charge because I had never really...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

There is an analytics worksheet that XSOLIS just came out with that we should have had from the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What XSOLIS didn't tell us from the beginning is that the face sheet that we have for every patient...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are some things that I wish worked that don't. XSOLIS didn't tell us that not having the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I'm grateful that XSOLIS is moving into the case management world. I like that I can incorporate my...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have requested upgrades to the system, and those upgrades are coming with the product’s next...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I wish XSOLIS could get more payers on board. I am also looking for a denial management process...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Everything is going very well with CORTEX. We recently implemented a new facility that we acquired,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

XSOLIS says when they are going to do upgrades, and they are responsive to concerns or suggestions....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

With CORTEX, we only find out about new functionalities by mistake. That happened recently. Other...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

If someone doesn't have CORTEX, they need it. It will solve the majority of utilization management...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Some of the outcomes we have seen from CORTEX have been that our observation rates have gone down...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have recurring meetings with XSOLIS, and we appreciate those. When we have to talk to the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

If I were in a room with the vendor's executives and I could give them some advice about what to pay...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

CORTEX has saved us from doing a ton of manual work and using real paper. The product has increased...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We went live during the COVID-19 pandemic. XSOLIS did the orientation virtually. It was okay. The...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Most of my staff come to me if they have a problem and do not independently engage with the help...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We could use a little more from the vendor in terms of appeals and denials tracking information....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Reports are key for me to understand the business and make sure that staff members are accountable....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

It is very easy to train people on the application because the tool is very straightforward. The...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The product does not really offer a good process for discharge delay codes. The vendor has heard...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are occasional glitches in the product that we have to submit tickets for, but those don't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

CORTEX has exceeded my expectations with what it has been able to do. What I benchmarked the product...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I love talking about the product because I still can't get over XSOLIS' standards, the way the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I value XSOLIS’ willingness to listen to and act on new ideas. They are constantly evolving and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We can actually produce ROI with complete confidence. I can put my hand on any account I am citing...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product’s selling point for me always has been that it is a market disrupter in the utilization...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

I don't really have anything negative to say about XSOLIS. I have been blessed with a great sales...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

XSOLIS has a lot of opportunities in the artificial intelligence space with how much data comes...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

XSOLIS’ upper leadership has done a good job of building layers of support in their structure, so...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There is some development that needs to be done in the denials space for CORTEX. I would really love...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

As XSOLIS is adding more things to their wheelhouse, it is becoming sort of a nickel-and-diming...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We had such a good return on investment from CORTEX, and we were seeing our observation rate and our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

XSOLIS has the classic IT company issue where they grew too fast too soon and had turnover, so they...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

XSOLIS did not do a good job early on of helping our leadership set things up across a continuum....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are starting to establish interfaces with different payers, and I wish we were further along, but...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

XSOLIS’ call center is only open Monday through Friday. They operate with 24/7 organizations, so...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Ideally, we will keep CORTEX for the next few years unless some similar software comes along that is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

XSOLIS is pretty responsive. They try to address issues as fast as they can. They have built...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

XSOLIS does a lot of ad hoc report building for us, and they don't charge for that. We got a pretty...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When we were shown CORTEX, it seemed to be more cut and dry than it really was based on care-level...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are a few drawbacks to CORTEX. The product is very cumbersome when it comes to reviews and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

XSOLIS' support personnel are very responsive to any questions, especially our manager. Whenever we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are definitely some pros to CORTEX. For example, it allows us to communicate well with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The vendor has changed their servers so that we have less downtime, and that is nice. We have had...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our routine meetings with the vendor are frequently canceled and rescheduled. I can’t remember the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We need training for some of our different roles, but the vendor keeps canceling training meetings,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

If we ask for a report, XSOLIS will build it. They do that well. The problem is that they build...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are always hiccups with the upgrades in CORTEX.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

CORTEX’s ease of use is one of its strengths. The system is efficient and gives our nurses autonomy...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We do have issues with the utilization review in CORTEX for one of our departments because the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

I would trace just about all of the issues that we have had with XSOLIS back to their sales team,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

XSOLIS’ training resources are out there, particularly through the ongoing side, but we have had to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Compared to alternative solutions, the CORTEX module creates significant efficiencies for an...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

Regardless of where a facility's utilization management program is currently, the implementation of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The biggest difference with XSOLIS compared to other vendors is that they seem to be very...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

XSOLIS is refreshing their platform, and the new one is coming out in the next few months, but we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

XSOLIS has been responsive to our top priorities. A good example of that is they had an overhaul of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would not buy CORTEX again because it is a lot of work to have payers accept it. Since we went...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We had to pay for any additional add-ons, so we got charged for additional services.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The strength of CORTEX is the ability to have insight as a leader into the status of where we are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the ability to prioritize our workflow; the system helps us identify cases that are most...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The relationship we have with XSOLIS is good. They meet with us regularly to discuss either new...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like to see more stability around the reporting. There are great reports, but every now and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One of our frustrations is CORTEX's inability to differentiate admissions when there has been a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

XSOLIS is always available for training. I don't know that we utilize the training often, but XSOLIS...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
eTech Insight - MIT Digital Transformation Insights
10 September 21    |   Mike Davis
Provider organizations struggle to find digital solutions that are easy to learn. MIT Sloan Management insights suggest the five following processes.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​