Dragonfly Commentary
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Subject Expert
Kyle Chilton
Consultant
KLAS Consultant - Kyle Chilton
 
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User Commentary

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Director

Product

With our previous product, I knew what was supposed to be happening for the patient and how long the...

Jan 2024
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Director

Product

In CORTEX, I like the care level score. I like that the system uses the comorbidities of a patient....

Jan 2024
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Director

Relationship, Product

XSOLIS continues to perform very well. And they continue to innovate by offering new upgrades and...

Jan 2024
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Director

Value

XSOLIS comes up with new products that come with additional fees. That is understandable as a...

Jan 2024
||
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Director

Product

CORTEX is performing very well. It would be nice to have some of the additional features. However,...

Jan 2024
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Director

Relationship

XSOLIS has a very supportive group of people. I have met some of them in person, and I meet with...

Nov 2023
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Director

Value

The vendor doesn't charge us for upgrades, but there are some aspects of the system that we have to...

Nov 2023
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Director

Product

I don't use CORTEX as much as my staff members do, but I like that the solution allows us to build...

Nov 2023
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Director

Value

One benefit of using the system has been to drive our length of stay. Another benefit has been to...

Nov 2023
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Director

Relationship, Product

The communication within CORTEX is something that we could improve. It allows one care manager to...

Nov 2023
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Director

Relationship, Value

XSOLIS offers physician advisory services. We have an on-site physician advisor, but it is nice to...

Nov 2023
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Director

Relationship

There are some areas where XSOLIS could do a little better with ease of use, but the system is very...

Nov 2023
||
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Director

Operations

CORTEX was so hard to implement. The implementation sucked us dry from an energy standpoint. We were...

Nov 2023
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Director

Operations, Value

I would buy CORTEX again. I would be more demanding and in charge because I had never really...

Nov 2023
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Director

Loyalty, Value

There is an analytics worksheet that XSOLIS just came out with that we should have had from the...

Nov 2023
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Director

Product

What XSOLIS didn't tell us from the beginning is that the face sheet that we have for every patient...

Nov 2023
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Director

Relationship, Product

There are some things that I wish worked that don't. XSOLIS didn't tell us that not having the...

Nov 2023
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Director

Loyalty, Relationship

I'm grateful that XSOLIS is moving into the case management world. I like that I can incorporate my...

Nov 2023
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Director

Relationship, Product

We have requested upgrades to the system, and those upgrades are coming with the product’s next...

Nov 2023
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VP/Other Executive

Product

I wish XSOLIS could get more payers on board. I am also looking for a denial management process...

Oct 2023
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VP/Other Executive

Operations

Everything is going very well with CORTEX. We recently implemented a new facility that we acquired,...

Oct 2023
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VP/Other Executive

Relationship

XSOLIS says when they are going to do upgrades, and they are responsive to concerns or suggestions....

Oct 2023
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VP/Other Executive

Operations, Product

With CORTEX, we only find out about new functionalities by mistake. That happened recently. Other...

Oct 2023
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VP/Other Executive

Loyalty, Product

If someone doesn't have CORTEX, they need it. It will solve the majority of utilization management...

Oct 2023
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Manager

Product, Value

Some of the outcomes we have seen from CORTEX have been that our observation rates have gone down...

Oct 2023
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Manager

Relationship

We have recurring meetings with XSOLIS, and we appreciate those. When we have to talk to the...

Oct 2023
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Manager

Culture, Relationship

If I were in a room with the vendor's executives and I could give them some advice about what to pay...

Oct 2023
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Director

Product, Value

CORTEX has saved us from doing a ton of manual work and using real paper. The product has increased...

Sep 2023
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Director

Operations

We went live during the COVID-19 pandemic. XSOLIS did the orientation virtually. It was okay. The...

Sep 2023
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Director

Relationship

Most of my staff come to me if they have a problem and do not independently engage with the help...

Sep 2023
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Manager

Product

We could use a little more from the vendor in terms of appeals and denials tracking information....

Sep 2023
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Manager

Relationship, Product

Reports are key for me to understand the business and make sure that staff members are accountable....

Sep 2023
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Manager

Operations

It is very easy to train people on the application because the tool is very straightforward. The...

Sep 2023
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Manager

Loyalty, Product

The product does not really offer a good process for discharge delay codes. The vendor has heard...

Sep 2023
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Manager

Relationship

There are occasional glitches in the product that we have to submit tickets for, but those don't...

Sep 2023
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VP/Other Executive

Relationship, Product

CORTEX has exceeded my expectations with what it has been able to do. What I benchmarked the product...

Sep 2023
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VP/Other Executive

Relationship, Product

I love talking about the product because I still can't get over XSOLIS' standards, the way the...

Sep 2023
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VP/Other Executive

Relationship, Product

I value XSOLIS’ willingness to listen to and act on new ideas. They are constantly evolving and...

Sep 2023
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VP/Other Executive

Value

We can actually produce ROI with complete confidence. I can put my hand on any account I am citing...

Sep 2023
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Director

Product

The product’s selling point for me always has been that it is a market disrupter in the utilization...

Aug 2023
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Director

Culture, Relationship

I don't really have anything negative to say about XSOLIS. I have been blessed with a great sales...

Aug 2023
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Director

Product

XSOLIS has a lot of opportunities in the artificial intelligence space with how much data comes...

Aug 2023
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Director

Relationship

XSOLIS’ upper leadership has done a good job of building layers of support in their structure, so...

Aug 2023
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Director

Loyalty, Product

There is some development that needs to be done in the denials space for CORTEX. I would really love...

Aug 2023
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Director

Value

As XSOLIS is adding more things to their wheelhouse, it is becoming sort of a nickel-and-diming...

Aug 2023
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Director

Value

We had such a good return on investment from CORTEX, and we were seeing our observation rate and our...

Aug 2023
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Director

Relationship

XSOLIS has the classic IT company issue where they grew too fast too soon and had turnover, so they...

Aug 2023
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Director

Product

XSOLIS did not do a good job early on of helping our leadership set things up across a continuum....

Aug 2023
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Director

Loyalty, Product

We are starting to establish interfaces with different payers, and I wish we were further along, but...

Aug 2023
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Director

Relationship, Product

XSOLIS’ call center is only open Monday through Friday. They operate with 24/7 organizations, so...

Aug 2023
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Director

Loyalty, Value

Ideally, we will keep CORTEX for the next few years unless some similar software comes along that is...

Aug 2023
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Director

Relationship

XSOLIS is pretty responsive. They try to address issues as fast as they can. They have built...

Aug 2023
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Director

Relationship, Value

XSOLIS does a lot of ad hoc report building for us, and they don't charge for that. We got a pretty...

Aug 2023
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Director

Product

When we were shown CORTEX, it seemed to be more cut and dry than it really was based on care-level...

Jul 2023
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Director

Product

There are a few drawbacks to CORTEX. The product is very cumbersome when it comes to reviews and...

Jul 2023
||
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Director

Relationship

XSOLIS' support personnel are very responsive to any questions, especially our manager. Whenever we...

Jul 2023
||
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Director

Product

There are definitely some pros to CORTEX. For example, it allows us to communicate well with...

Jul 2023
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Director

Product, Value

The vendor has changed their servers so that we have less downtime, and that is nice. We have had...

Jul 2023
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Director

Relationship

Our routine meetings with the vendor are frequently canceled and rescheduled. I can’t remember the...

Jul 2023
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Director

Operations

We need training for some of our different roles, but the vendor keeps canceling training meetings,...

Jul 2023
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Director

Relationship, Product

If we ask for a report, XSOLIS will build it. They do that well. The problem is that they build...

Jul 2023
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Director

Product

There are always hiccups with the upgrades in CORTEX.

Jun 2023
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Director

Product, Value

CORTEX’s ease of use is one of its strengths. The system is efficient and gives our nurses autonomy...

Jun 2023
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Director

Product

We do have issues with the utilization review in CORTEX for one of our departments because the...

Jun 2023
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Director

Culture, Relationship

I would trace just about all of the issues that we have had with XSOLIS back to their sales team,...

Jun 2023
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Director

Operations

XSOLIS’ training resources are out there, particularly through the ongoing side, but we have had to...

Jun 2023
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Director

Product, Value

Compared to alternative solutions, the CORTEX module creates significant efficiencies for an...

Jun 2023
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Director

Operations, Value

Regardless of where a facility's utilization management program is currently, the implementation of...

Jun 2023
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Director

Relationship

The biggest difference with XSOLIS compared to other vendors is that they seem to be very...

Jun 2023
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Director

Loyalty, Relationship, Product

XSOLIS is refreshing their platform, and the new one is coming out in the next few months, but we...

Jun 2023
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Director

Relationship

XSOLIS has been responsive to our top priorities. A good example of that is they had an overhaul of...

Jun 2023
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Director

Product

I would not buy CORTEX again because it is a lot of work to have payers accept it. Since we went...

May 2023
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Director

Value

We had to pay for any additional add-ons, so we got charged for additional services.

May 2023
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Director

Product

The strength of CORTEX is the ability to have insight as a leader into the status of where we are...

May 2023
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Director

Product

I like the ability to prioritize our workflow; the system helps us identify cases that are most...

May 2023
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Director

Relationship

The relationship we have with XSOLIS is good. They meet with us regularly to discuss either new...

May 2023
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Director

Product

We would like to see more stability around the reporting. There are great reports, but every now and...

May 2023
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(0)
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Director

Relationship, Product

One of our frustrations is CORTEX's inability to differentiate admissions when there has been a...

May 2023
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Director

Operations

XSOLIS is always available for training. I don't know that we utilize the training often, but XSOLIS...

May 2023
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Director

Product, Value

CORTEX allows us to maneuver documents much more easily. It allows us to communicate with our payers...

Apr 2023
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Director

Product

There are some limitations on what CORTEX can read or interpret from a paper document. I might try...

Apr 2023
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