Dragonfly Commentary
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Subject Expert
Kyle Chilton
Senior Insights Director
Commentary Summary
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User Commentary
Product
Tangible outcomes are one of the things I love about the Dragonfly product. It has amazing reports,...
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Product
Dragonfly is a standalone product, but it works really well with our EHR, and it is user friendly....
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Operations
The implementation of Dragonfly was a little bumpy, but Xsolis' training was phenomenal.
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Relationship
Xsolis has people who I work with regularly who are empowered to address our concerns. And if not,...
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Product
We have a couple of areas with the AI in CORTEX where we question whether it is working. It relates...
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Relationship
I have recommended CORTEX to other organizations in this area, and I have sat on some calls for...
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Relationship, Product
Things are going very well with CORTEX. We have excellent support from the Xsolis team whenever we...
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Relationship, Product
Xsolis does some benchmarking. They do it from a cohort. We have asked on many occasions how we fare...
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Relationship
The Xsolis people assigned to our contract are phenomenal and have made it really clear what their...
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Product, Value
Labor productivity is probably the primary outcome of using Dragonfly. Having reports on...
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Relationship, Product
We would like to be connected to other Dragonfly clients when we have similar problems or are trying...
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Loyalty, Operations
When we were implementing the solution, we identified an issue that would make it not worthwhile for...
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Loyalty, Product
We like having CORTEX as a foundational platform, and it has made things easier to interface with...
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Product
With our previous product, I knew what was supposed to be happening for the patient and how long the...
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Product
In CORTEX, I like the care level score. I like that the system uses the comorbidities of a patient....
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Relationship, Product
XSOLIS continues to perform very well. And they continue to innovate by offering new upgrades and...
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Value
XSOLIS comes up with new products that come with additional fees. That is understandable as a...
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Product
CORTEX is performing very well. It would be nice to have some of the additional features. However,...
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Relationship
XSOLIS has a very supportive group of people. I have met some of them in person, and I meet with...
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Value
The vendor doesn't charge us for upgrades, but there are some aspects of the system that we have to...
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Product
I don't use CORTEX as much as my staff members do, but I like that the solution allows us to build...
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Value
One benefit of using the system has been to drive our length of stay. Another benefit has been to...
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Relationship, Product
The communication within CORTEX is something that we could improve. It allows one care manager to...
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Relationship, Value
XSOLIS offers physician advisory services. We have an on-site physician advisor, but it is nice to...
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Relationship
There are some areas where XSOLIS could do a little better with ease of use, but the system is very...
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Operations
CORTEX was so hard to implement. The implementation sucked us dry from an energy standpoint. We were...
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Operations, Value
I would buy CORTEX again. I would be more demanding and in charge because I had never really...
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Loyalty, Value
There is an analytics worksheet that XSOLIS just came out with that we should have had from the...
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Product
What XSOLIS didn't tell us from the beginning is that the face sheet that we have for every patient...
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Relationship, Product
There are some things that I wish worked that don't. XSOLIS didn't tell us that not having the...
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Loyalty, Relationship
I'm grateful that XSOLIS is moving into the case management world. I like that I can incorporate my...
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Relationship, Product
We have requested upgrades to the system, and those upgrades are coming with the product’s next...
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Product
I wish XSOLIS could get more payers on board. I am also looking for a denial management process...
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Operations
Everything is going very well with CORTEX. We recently implemented a new facility that we acquired,...
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Relationship
XSOLIS says when they are going to do upgrades, and they are responsive to concerns or suggestions....
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Operations, Product
With CORTEX, we only find out about new functionalities by mistake. That happened recently. Other...
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Loyalty, Product
If someone doesn't have CORTEX, they need it. It will solve the majority of utilization management...
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