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Dragonfly Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
KLAS Associate Engagement Partner - Cris Ludwig
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

I like the usability of Dragonfly; it's easy to use. The reporting functionality is amazing for me...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Xsolis is easy to get ahold of if we have a problem, and they automatically do their best to get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Xsolis has an easy learning module with 15-minute videos that just walk us through the process. I do...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We submit all of our cases to payers via Xsolis. They've also offered many opportunities for...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Xsolis was an AI-type company from the very beginning. They're always looking to update things. What...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

My team loves using Dragonfly. It's user friendly and intuitive. I can't see us going back to using...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We don't have very many issues with Xsolis’s support, so I think that would be very good....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There were some things that we initially thought were coming with Dragonfly, like partnering with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Xsolis is a technology-forward, AI-driven, and data-driven vendor. They are very responsive to their...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Xsolis could probably improve the speed of their work with payers. Building stronger relationships...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

The way that Xsolis is growing their business is through their core module, Dragonfly. They have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The gap in training isn't with Xsolis; it's probably more with us. We're a unique program, and we...

Comment Tone Positive
Pillars Operations, Product, Value
Evaluation Unrated

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Director

I never say no to a pitch of a new solution that is trying to compete with Dragonfly, so I watch a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Dragonfly works as promoted. The only issue we find is that when it comes to faxing, the system will...

Comment Tone Positive
Pillars Culture, Relationship, Product
Evaluation Unrated

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Director

Dragonfly is our denials-tracking system that we started using for the fiscal year in the system. We...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Xsolis is really good about support. The people we work with are pretty good. I can include the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Dragonfly is a very straightforward product. What we see is what we get. It is just clicking the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Dragonfly definitely works as promoted. And overall, it is a nice product. The upgrades are minimal....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

There are concerns when it comes to reporting with Dragonfly. My biggest struggle is often the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

More and more people are moving to AI, and with Xsolis' generative AI, we can utilize it one time...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

There was a lot of back-and-forth on a contract with Xsolis, but I feel like it went well to allow...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

The promises I have received from the Xsolis representatives that I deal with directly have been...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

We have a lot of portals, and we wish that we could access those portals through Dragonfly. The...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Xsolis has a vision that they are working on. They keep us up-to-date. We hope that we will be able...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We have some wish list items. While the product doesn't work straight out of the box, the vendor...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I wish we didn't have to do as many clicks in the system. Some of the clicks facilitate the system's...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We do occasionally get some errors or things like something not loading properly in Dragonfly....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Xsolis is very involved and tries to collaborate with us. They have a good support system for...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I would buy Dragonfly again with the caveat that I am curious about generative AI and whether Xsolis...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

If one of the people on Xsolis’ team says they are going to do something, they follow through. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There is technology that Xsolis has that we haven't requested, like the AI technology, for doing...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Dragonfly is wonderfully efficient with the time it takes to do a review. If we are using other...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I wouldn’t buy Dragonfly again. I would have bought CORTEX 100 times over, but Dragonfly feels like...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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