Payment Integrity Solutions (Mostly Pre-Pay) Commentary
Filtered view: All

Subject Expert
Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
COO

Value

The vendor provides industry-standard services at way above industry-standard pricing. The cost is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I hardly ever use Zelis Healthcare's phone and web support. I use my client manager, and they are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

A lot of our challenges with upgrades with Zelis Healthcare are actually our problems. With...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We don’t really have any difficult issues with Zelis Healthcare facilitating accurate payments, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Zelis Healthcare charges for everything, but they do not nickel-and-dime. If we have questions or...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

We are a small third-party administrator that does not have a labor force as knowledgeable as that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

Zelis Healthcare saves us money and partners with us to give us the best bang for our buck.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We use Zelis Healthcare's portal manually, and the portal works very well for us. We can report on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

At any given time when we have dealt with the vendor's leaders, the people have been great, helpful,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Zelis Healthcare is more prepared for implementations than I am. They are a massive organization....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Everything is data driven now. When we change to new databases, everything has to be set up again....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One thing users hear in healthcare is that it isn't efficient, and there are way too many provider...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Zelis Healthcare is excellent at what they do and with the service that they provide to us. They...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If an organization applies a bunch of claim edit reductions to claims, providers will inevitably...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are times when Zelis Healthcare has to help us with appeals, but the vendor jumps in and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is always very prompt in answering our support emails. The vendor has a website we can...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Zelis Healthcare has continued to maintain our relationship. I don't feel anything negative in terms...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Sometimes when I have a problem, I have to start at the bottom of the vendor’s organization and move...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor always provides insightful information. I recently got a call from my Zelis Healthcare...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

It might be a little more helpful to have a global account manager. We have a representative for...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product is intuitive when we log in to the portals.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

One thing that is important to mention is that Zelis Healthcare seems to be interested in and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Zelis Healthcare’s structure doesn't necessarily offer a full relationship manager. It is not like...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Zelis Healthcare is really a great partner. They do very well for us.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are no issues with the system itself when it comes to the functionality. The issue is more...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are certain reporting functionalities that we would like to be different. Some provider-facing...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The support team from Zelis Healthcare is really good. We can work with the team members and try to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Zelis Healthcare's solution has been a good benefit for members and groups. We are getting claims...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Anytime we come across a problem where we need something, Zelis Healthcare typically has it on hand,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Zelis Healthcare supplies providers with a printout explaining each code edit. If the provider has...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had a bit of bumpiness with our implementation; some bumps were on our end, and some were on...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We always want a second pass on our claims to make sure we find all our claims edits and high-dollar...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Zelis Healthcare is very quick to rectify any issues. We have a great account executive who is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We have a very well-written contract with Zelis Healthcare that outlines what the vendor can charge...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Zelis Healthcare is a solid company. They care about their clients. Once a week, they have an...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation went very well. It was seamless, and we did not have any issues. We worked with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have had a very good experience working with Zelis Healthcare. I have direct access to my account...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The recommendations that Zelis Healthcare sends to us are very well supported. If we question a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Value

We went with Zelis Healthcare because we needed an additional touch on or review of the claims that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s people come out every year to meet with us and discuss. They let us know what they are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The vendor’s website is easy to work on. With the editing that is done, if I go into the vendor's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Every day, the files going over and coming back are posted and downloaded. Zelis Healthcare sends a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s customer service staff is very good. I can submit or cancel a claim online very easily....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Zelis Healthcare is forever thinking out of the box. I attend most of their forums, and that is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

The vendor has a top-notch legal team. Throughout the process of the system being integrated, the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

From the top executives all the way down, everyone at Zelis Healthcare is friendly, nice, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Working with the vendor has helped save our clients a tremendous amount of money.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

We love Zelis Healthcare and have been dealing with them for many years. They don't even charge us...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We haven't had any training in some time. When we first implemented the editing portion, Zelis...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has multiple different programs, and they are very good. I don't know whether we have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

I don't need any phone or web support with Zelis Healthcare, but we can communicate via email if...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

We work with Zelis Healthcare in numerous ways because they have purchased other companies. We use...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Relationship, Product, Product

The vendor does well with regard to projecting what the needs are in our industry. They tend to grow...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Relationship

The vendor’s support responses are slow, and we have to continuously push the vendor to get ID card...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Relationship

We don’t have any executive involvement with Zelis Healthcare. We will talk with the head of account...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

We are trained, but we aren't completely satisfied with the training from Zelis Healthcare because...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Product

We get some provider pushback on payments and on some of the savings that the product captures, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF