Zynx Order Sets and Care Plans Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Zynx Health’s customer service and executive teams are incredibly engaged and accessible, and they...
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Loyalty, Product
We have issues with Knowledge Analyzer integrating with our EHR. There is not a lot of...
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Operations, Product
Knowledge Analyzer is clunky, and there are some functionality problems. The solution could be more...
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Product
With regard to Zynx Health delivering new technology, nothing moves as fast as we want it to. For...
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Product
ZynxCare provides an evidence-based foundation for our plans of care and patient education in the...
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Loyalty, Relationship, Product
ZynxCare and our EHR don't talk to one another because of issues with proprietary rights and things...
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Value
I know that the vendor charges extra for different components, but what we have satisfies us, and...
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Operations
The vendor does a good job with training. If I need something additional to educate someone else on...
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Relationship
The vendor proactively takes our comments and feedback into consideration, and I have seen them...
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Relationship
I can email the vendor's support people, but I rarely have problems with the system. ZynxCare rarely...
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Product
Zynx Health is probably one of the best third-party content providers out there. ZynxCare is a good...
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Product
Knowledge Analyzer’s ease of use can be challenging at times, mainly because of the interface. The...
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Product
There are some things I wish Knowledge Analyzer would do. There are some nuances. For example,...
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Operations, Product
ZynxOrder is an older system and is a little difficult to use. It takes a lot of training to use it...
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Product
ZynxOrder integrates with our EMR, and it is easier to build order sets in there than in our EMR, so...
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Operations, Product
Knowledge Analyzer is updated and easy to use. We can quickly run our order sets through it to see...
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Product
I would like Knowledge Analyzer to be a little more integrated so that we can move from one place to...
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Product
ZynxOrder has pretty good up-to-date order sets with recent evidence-based actions. That is a really...
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Operations, Product
Part of the building process in the order sets still feels a little clunky. We can get through it,...
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Operations
I got initial training when I first started with the system, but there hasn’t been any ongoing...
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Relationship
It has taken a while to get a response the last couple of times I have tried to get ahold of...
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Product
Knowledge Analyzer's biggest strength is its ability to track comments and feedback for approval on...
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Loyalty, Relationship
Zynx Health is a wonderful vendor to work with. They are constantly asking their client base what...
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Relationship
The main thing the vendor could do to improve would be to get things done more quickly. Like any...
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Relationship, Operations
Over the last couple of years, the vendor has done a great job of connecting with their clients and...
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Relationship
We have had some challenges with our customer support representative from Zynx Health in the past,...
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Relationship
Zynx Health has been awesome to work with; we enjoy working with them. The best thing about Zynx...
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Product
The biggest negative with Zynx Health was that their system didn't connect with our EMR for a long...
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Product
I like Knowledge Analyzer. It is very easy to use, and I very rarely have any issues with it. I like...
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Relationship
If I have issues, I work with my contact person. And with Zynx Health, we have what they call...
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Relationship, Operations
I have had conversations with friends and colleagues in other organizations and have always spoken...
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Loyalty, Product
I know that Knowledge Analyzer has some interoperability with a couple of different EMRs, but we can...
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Loyalty, Value
I appreciate what Zynx Health does and where they plan to go in the future. Healthcare is a tough...
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Product
I would like the mapping to be improved. Zynx Health’s mapping process is too hard and time...
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Product
Zynx Health gives us good templates, and they have good evidence. Besides the evidence-based...
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Relationship
Zynx Health has great support. They are always checking on us and seeing whether we need things, and...
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Relationship, Product
Zynx Health helps us meet regulatory requirements for care planning, and their content is superb. It...
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Product
In this day and age with information security and ransomware, if we were to be knocked out of the...
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Relationship
Zynx Health tries their best to keep all of their promises. They are great at taking feedback and...
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Relationship
There have been situations where we needed content in the system that wasn't available, but the...
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Relationship, Operations
At an organizational level, Zynx Health is very responsive when it comes to personalizing their...
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Operations
Zynx Health does a good job with ongoing training. Our users are able to go to a lot of meetings for...
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Loyalty, Relationship
We shared our vision with Zynx Health and asked them to build what we wanted, and they were very...
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Loyalty, Relationship
The people that are assigned to work with us from Zynx Health are wonderful. We are hopeful that the...
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Product
On Zynx Health’s individual interventions that they built for us, we would like to be able to branch...
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Product
ZynxCare is easy to understand. We take information from the system and put it into our EMR. That...
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Culture
As we were negotiating the contract renewal with Zynx Health, the vendor proposed things that were...
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Product
ZynxCare isn't well integrated. The system uses more imports and exports than true integrations....
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Relationship, Product
I don't really see a lot of communication from Zynx Health about issues, but the product doesn't...
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Product
Knowledge Analyzer is very easy to use and is updated frequently. We just upload our documents, and...
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Product
The order sets are built in and easy to use with our CPOE program. We use ZynxOrder to write all of...
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Product
I would like the process of writing orders in the system to be easier. There are many steps.
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