Zynx Order Sets and Care Plans Commentary
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Jackson Tate
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User Commentary

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Nurse

Product

ZynxCare provides an evidence-based foundation for our plans of care and patient education in the...

Feb 2024
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Nurse

Loyalty, Relationship, Product

ZynxCare and our EHR don't talk to one another because of issues with proprietary rights and things...

Feb 2024
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Nurse

Value

I know that the vendor charges extra for different components, but what we have satisfies us, and...

Feb 2024
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Nurse

Operations

The vendor does a good job with training. If I need something additional to educate someone else on...

Feb 2024
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Nurse

Relationship

The vendor proactively takes our comments and feedback into consideration, and I have seen them...

Feb 2024
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Nurse

Relationship

I can email the vendor's support people, but I rarely have problems with the system. ZynxCare rarely...

Feb 2024
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Nurse

Product

Zynx Health is probably one of the best third-party content providers out there. ZynxCare is a good...

Feb 2024
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CMIO

Product

Knowledge Analyzer’s ease of use can be challenging at times, mainly because of the interface. The...

Feb 2024
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CMIO

Product

There are some things I wish Knowledge Analyzer would do. There are some nuances. For example,...

Feb 2024
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Director

Operations, Product

ZynxOrder is an older system and is a little difficult to use. It takes a lot of training to use it...

Feb 2024
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Director

Product

ZynxOrder integrates with our EMR, and it is easier to build order sets in there than in our EMR, so...

Feb 2024
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Director

Operations, Product

Knowledge Analyzer is updated and easy to use. We can quickly run our order sets through it to see...

Feb 2024
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Director

Product

I would like Knowledge Analyzer to be a little more integrated so that we can move from one place to...

Feb 2024
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Nurse

Product

ZynxOrder has pretty good up-to-date order sets with recent evidence-based actions. That is a really...

Feb 2024
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Nurse

Operations, Product

Part of the building process in the order sets still feels a little clunky. We can get through it,...

Feb 2024
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Nurse

Operations

I got initial training when I first started with the system, but there hasn’t been any ongoing...

Feb 2024
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Nurse

Relationship

It has taken a while to get a response the last couple of times I have tried to get ahold of...

Feb 2024
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Manager

Product

Knowledge Analyzer's biggest strength is its ability to track comments and feedback for approval on...

Jan 2024
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Manager

Loyalty, Relationship

Zynx Health is a wonderful vendor to work with. They are constantly asking their client base what...

Jan 2024
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Manager

Relationship

The main thing the vendor could do to improve would be to get things done more quickly. Like any...

Jan 2024
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Manager

Relationship, Operations

Over the last couple of years, the vendor has done a great job of connecting with their clients and...

Jan 2024
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Manager

Relationship

We have had some challenges with our customer support representative from Zynx Health in the past,...

Jan 2024
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CNIO

Relationship

Zynx Health has been awesome to work with; we enjoy working with them. The best thing about Zynx...

Dec 2023
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CNIO

Product

The biggest negative with Zynx Health was that their system didn't connect with our EMR for a long...

Dec 2023
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Analyst/Coordinator

Product

I like Knowledge Analyzer. It is very easy to use, and I very rarely have any issues with it. I like...

Sep 2023
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Analyst/Coordinator

Relationship

If I have issues, I work with my contact person. And with Zynx Health, we have what they call...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

I have had conversations with friends and colleagues in other organizations and have always spoken...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

I know that Knowledge Analyzer has some interoperability with a couple of different EMRs, but we can...

Sep 2023
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Analyst/Coordinator

Loyalty, Value

I appreciate what Zynx Health does and where they plan to go in the future. Healthcare is a tough...

Sep 2023
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Nurse

Product

I would like the mapping to be improved. Zynx Health’s mapping process is too hard and time...

Sep 2023
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Nurse

Product

Zynx Health gives us good templates, and they have good evidence. Besides the evidence-based...

Sep 2023
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Nurse

Relationship

Zynx Health has great support. They are always checking on us and seeing whether we need things, and...

Sep 2023
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CNIO

Relationship, Product

Zynx Health helps us meet regulatory requirements for care planning, and their content is superb. It...

Aug 2023
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CNIO

Product

In this day and age with information security and ransomware, if we were to be knocked out of the...

Aug 2023
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CNIO

Relationship

Zynx Health tries their best to keep all of their promises. They are great at taking feedback and...

Aug 2023
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CNIO

Relationship

There have been situations where we needed content in the system that wasn't available, but the...

Aug 2023
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CNIO

Relationship, Operations

At an organizational level, Zynx Health is very responsive when it comes to personalizing their...

Aug 2023
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Director

Operations

Zynx Health does a good job with ongoing training. Our users are able to go to a lot of meetings for...

Jun 2023
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Manager

Loyalty, Relationship

We shared our vision with Zynx Health and asked them to build what we wanted, and they were very...

May 2023
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Manager

Loyalty, Relationship

The people that are assigned to work with us from Zynx Health are wonderful. We are hopeful that the...

May 2023
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Manager

Product

On Zynx Health’s individual interventions that they built for us, we would like to be able to branch...

May 2023
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Manager

Product

ZynxCare is easy to understand. We take information from the system and put it into our EMR. That...

May 2023
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Manager

Culture

As we were negotiating the contract renewal with Zynx Health, the vendor proposed things that were...

May 2023
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Manager

Product

ZynxCare isn't well integrated. The system uses more imports and exports than true integrations....

May 2023
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Manager

Relationship, Product

I don't really see a lot of communication from Zynx Health about issues, but the product doesn't...

May 2023
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Director

Product

Knowledge Analyzer is very easy to use and is updated frequently. We just upload our documents, and...

Apr 2023
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Director

Product

The order sets are built in and easy to use with our CPOE program. We use ZynxOrder to write all of...

Apr 2023
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Director

Product

I would like the process of writing orders in the system to be easier. There are many steps.

Apr 2023
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Manager

Loyalty, Relationship

Zynx Health is working on a new author space and some other things, and they are very open to...

Apr 2023
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Manager

Relationship, Operations, Product

Zynx Health does a nice job of continually reviewing and attaching all the evidence to the content....

Apr 2023
||
(0)
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Manager

Relationship

Zynx Health talks a lot about helping us achieve outcomes with their content, but it is very...

Apr 2023
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Manager

Product

ZynxCare integrates directly with our EMR. In general, ZynxCare’s integration is good, but the...

Apr 2023
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Manager

Product

With ZynxOrder, there is no integration with our EMR. Everything we do is manual. So ZynxOrder is...

Mar 2023
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Manager

Relationship

Zynx Health does a good job of polling their customers and providing opportunities to meet. We had...

Mar 2023
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Manager

Loyalty, Product

There is a lack of robust reporting capabilities in Knowledge Analyzer, and that is something Zynx...

Mar 2023
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Manager

Relationship

Any customer of Zynx Health can speak with anyone at any level. Any customer could ask for a...

Mar 2023
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Manager

Product

There are some very good aspects of Knowledge Analyzer. It is a good consensus tool. It is very good...

Mar 2023
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Manager

Operations

Zynx Health should have remedial training. When we get any new product, we naturally become very...

Mar 2023
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Manager

Product

I love ZynxCare. It is just a great tool. It plays well with our EMR. One reason I am so...

Mar 2023
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Manager

Relationship

One thing that Zynx Health has is excellent customer service. It is very timely and top notch. The...

Mar 2023
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Manager

Relationship

Zynx Health’s support team is excellent. I don't usually rate people the highest; most of the time,...

Mar 2023
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Nurse

Loyalty, Product

Zynx Health is talking about integrating the product with a tool for clinical decision support. We...

Mar 2023
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Nurse

Product, Value

ZynxCare is pretty robust. It does a really good job. The platform is good and stable. We have a...

Mar 2023
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Nurse

Relationship, Product

I appreciate the fact that Zynx Health is putting more of an emphasis on the care plans and the...

Mar 2023
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Analyst/Coordinator

Product

The integration with the medications piece could be improved. When we import an order set from...

Mar 2023
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Manager

Relationship, Product

Zynx Health’s software is not changing a lot. They would definitely contact us if there were a...

Mar 2023
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Manager

Loyalty

My forecasted overall satisfaction depends on what things Zynx Health is able to finish or complete...

Mar 2023
||
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Nurse

Relationship

Zynx Health keeps their promises, but sometimes things happen.

Mar 2023
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Nurse

Loyalty

The vendor has an update center that clients can access to be included in the alpha and beta...

Mar 2023
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Nurse

Relationship

It is very rare that I have an issue. If I discover an issue, then I contact the vendor’s support...

Mar 2023
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Nurse

Product, Value

Some of the people in certain departments, including the nursing area, don't generally view the care...

Mar 2023
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Nurse

Culture, Operations, Product

I would tell a peer to do their homework when considering a product like ZynxCare. Customers should...

Mar 2023
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Manager

Operations

Zynx Health's implementation services are really good, and I am pretty impressed with them.

Mar 2023
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Manager

Product

Zynx Health's solution doesn’t have evidence-based order sets for all the order sets that we have....

Mar 2023
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