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Small Practice Ambulatory EMR/PM (10 or Fewer Physicians)
 

Vendor solutions providing both an electronic medical record (EMR) and practice management solution used by practices with 10 physicians or less. EMR solutions provide charting, orders, prescriptions, and/or other EMR functionality; practice management solutions focus on patient registration, scheduling, and billing.

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
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Latest Category Report

Comprehensive Ambulatory Platforms 2021: What to Expect from a Single Source) Report Cover Image
Performance
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Comprehensive Ambulatory Platforms 2021: What to Expect from a Single Source
16 December 21
Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. <div class="row" style="margin-top: 20px; background-color:#2b333a; padding:15px;"> <p style="color:#ffffff;">Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.</p> </div>

Recent Insights

Key Findings

  1. Epic, NextGen Healthcare & Cerner Get High Marks for Breadth of Portfolio; Virtual Care the Most Common Gap Filled by Third Parties
  2. Cerner Has Obvious Gap in PM; RevElate May Be Opportunity for Improvement
  3. Strong External Integration Leads to Improved Care for Cerner & Epic Customers
  4. All Interviewed NextGen Healthcare & Epic Customers Report Cost Savings or Gains in Revenue
  5. Depth of Functionality Most Common Roadblock to Comprehensive Approach
  6. Voice of the Customer


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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

Example Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) overall score by question topic image

Provider Facility Size by Product

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Provider Facility Type by Product

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EMR-Centric Virtual Care Platforms 2021
24 June 21    |   Aaron Gleave and Alex McIntosh
Though many ambulatory and acute care EMR vendors already had plans pre-COVID to create, acquire, or expand virtual care capabilities, the emergence of the pandemic obviously necessitated an accelerated development pace. Based 100% on vendor-provided information (not yet validated by KLAS), this report explores what virtual care capabilities are available from EMR vendors and how these solutions are being deployed. Many EMR vendors were invited to participate in this report; those who responded are included in the charts below. Part two of this report (scheduled for release later in 2021) will explore the actual customer experience for as many of these solutions as possible, regardless of vendor participation. Note: For information on the broader telehealth ecosystem (including telehealth technology from non-EMR vendors), see KLAS’ recent  Telehealth Ecosystem 2021 report .
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
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Ophthalmology 2019
17 December 19    |   Aaron Gleave and Alex McIntosh
As the US population ages, the demand for ophthalmology treatments, therapies, and procedures is increasing, as is the number of healthcare providers who deliver these services. The field of vendors who offer EMR software for ophthalmology practices is also changing amid strategic acquisitions and mergers. This consolidation has left large numbers of clinics wondering whether their EMR will be supported long term and which vendors can best meet their needs. This report—KLAS’ first on EMR performance in the ophthalmology market—attempts to increase transparency by examining vendor performance in areas such as ease of use, reporting, and ophthalmology-specific development.
Related Categories
Category
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Ambulatory EMR
Category
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Practice Management



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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