Small Practice Ambulatory EHR/PM (1-10 Physicians) Software Product Ranking Comparison

Ambulatory Core Solutions Mindshare 2025: Which Vendors Are Top of Mind for Ambulatory Practices?) Report Cover Image

Performance

Ambulatory Core Solutions Mindshare 2025: Which Vendors Are Top of Mind for Ambulatory Practices?

22 April 25

Ambulatory care organizations balance many consideration factors (e.g., functionality, usability, and comprehensiveness) when determining the best core IT solutions for their operational and clinical needs. Based on responses from over 1,200 respondents from 689 organizations, this report—an update to <a href="https://klasresearch.com/report/ambulatory-ehr-pm-mindshare-2024-which-vendors-are-seen-as-poised-for-market-share-growth/3314" target="_blank"><u style="color:#4c8bc9;">KLAS’ 2024 ambulatory mindshare study</u></a>—reveals which core solutions vendors are top of mind for ambulatory care organizations as well as what factors they prioritize in decisions. Notably, the number of vendors being considered has expanded significantly since the 2024 report, with more respondents looking to specialty-focused solutions.

Report Abstract

Key Findings:

Epic Holds the Majority of Ambulatory Mindshare; athenahealth Gaining Traction Among Health-System-Owned Practices
Functionality Still a Key Factor for Practices; Interoperability Increasingly Important in Core Solution Considerations
Small Practices Seek User-Friendly Solutions with Specialty Content; athenahealth, Epic Community Connect, and eClinicalWorks Are Most Often Considered
Midsize Practices Look for Multispecialty Functionality & Improved Interoperability, Largely Consider Epic
Large Practices Prioritize Interoperability & Broad Functionality; Epic & athenahealth Are Most-Mentioned Choices

Performance Data

Overall Score by Product

Products Appearing in Decisions

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

Ambulatory care is an ever-evolving landscape, and small practices (1–10 physicians) are increasingly seeking more from their core EHR and PM vendors. With limited IT resources, small practices need vendors who invest in their success by offering robust technology and guidance to streamline administrative tasks, enhance efficiency, and—ultimately—improve patient care. For a market where most vendors don’t meet all small practices’ functionality needs, this report delves into (1) common third-party solution types used to fill functionality gaps within core EHR and PM solutions, (2) capabilities that small practices want their core vendors to develop, and (3) overall customer satisfaction with their vendors.

Amid changing regulations from entities like the American Academy of Pediatrics and HIPAA, pediatric clinics’ functionality needs are increasing and becoming more specific. Most ambulatory pediatric practices are small organizations with limited budgets, and they have to prioritize functionalities that are most important and forgo others to stay within budget. In addition to established pediatric-specific vendors, broad-specialty vendors are addressing this challenge by developing pediatric-specific EHRs or adapting existing platforms to cater to customer needs. Following KLAS’ 2023 report on the pediatrics market , this report examines how well pediatric-specific and broad-specialty vendors meet the unique customer needs of this niche market.

The landscape of pediatric healthcare has shifted in recent years. Grappling with changes in the labor market, many pediatric organizations are seeking out a simplified IT approach that enhances patient care and bolsters efficiency. Some organizations have started to consolidate or have already consolidated their technology stack to fewer vendors, with many leveraging more functionality from their core EHR vendors. For this report, KLAS talked to 57 organizations using pediatric EHR/PM systems to gauge their perceptions on the impact of staffing shortages, which technology is best suited to help, and what developments they would like moving forward. A follow-up report will examine the performance of pediatric EHR/PM vendors within this evolving market.

Small Practice Ambulatory EHR/PM (1-10 Physicians)

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