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Clinical Documentation Strategies 2023
Examining Which Options Best Fit Your Needs
Author
Mac Boyter
Author
Jennifer Hickenlooper
Author
Tyler Sycamore
For years, documentation has been a pain point that has led to clinician frustration and burnout, but numerous strategies have emerged to ease that burden and enhance patient care. COVID-19 has exacerbated burnout, leading organizations to renew their focus on improving documentation. This report examines physician-facing documentation technology and services (i.e., ambient speech recognition, front-end speech recognition, CAPD, CDI, transcription services, and virtual scribes), how vendors compare in overall scores, and the key performance metrics of value and outcomes.
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Key Findings:
- Market Overview: Outcomes and Value Top of Mind in Provider Decisions
- Ambient Speech Recognition: Technology Rapidly Growing and Showing Initial Promise
- Front-End Speech Recognition: Becoming the Go-Forward Platform for Documentation
- CAPD: Organizations See Benefits, but Physician Buy-In Remains Low
- CDI: Technology Drives Results, but Development Has Been Slow
- Transcription Services: Adoption Decreasing, but Still a Valuable Part of Provider Workflow
- Virtual Scribes: Still Having Highly Positive Impact, though Replacements Cause Inconsistencies
Writer
Carlisa Cramer
Designer
Madison Moniz
Project Manager
Ally Dove
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.