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Behavioral Health 2018

Behavioral Health 2018
A First Look at Behavioral Health EHR Performance

| Read Time: 5 minutes

The behavioral health EHR market segment is one of the lowest performing that KLAS measures (2nd percentile). While vendor performance is low across the board, most frustrated customers plan to stay with their behavioral health vendor due to limited resources and a lack of compelling alternatives. This report, KLAS’ first on behavioral health EHRs, is intended to give executives at behavioral health organizations a high-level overview of the market and to shine a spotlight on where vendors can improve. Specifically, this report dives into the behavioral health vendors used most frequently (in both inpatient and outpatient settings) and their performance in product quality, development, and service and support.

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Key Topics

  1. Credible Leading an Underperforming Group; Valant Strong in Private Practices
  2. Product Development Mixed: Valant, Welligent Delivering on Promises; Credible, Qualifacts Struggling
  3. Core Solutions and Harris Healthcare Implementations Challenging
  4. Of Health System EHR Vendors, Cerner Most Experienced
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.