Capacity Optimization Management 2023
What Benefits Are Organizations Seeing?

LeanTaaS and Qventus offer standalone solutions for capacity optimization, and both are seen by respondents as driving strong outcomes and providing high value. Across LeanTaaS' large customer base, respondents consistently report high satisfaction. They highlight the frequent, collaborative meetings they have with vendor representatives. The vendor’s guidance has allowed respondents to quickly adopt the solution and drive outcomes—e.g., increase patient throughput/capacity, decrease wait times in infusion centers, and improve block utilization in operating rooms (ORs). Additionally, there is less of a need to coordinate patient scheduling on the phone, and organizations can use data to ensure physicians are efficiently scheduling and using OR block times. Respondents hope LeanTaaS will continue to engage with customers and provide further enhancements (specifically around AI and analytics). The limited number of Qventus respondents are mostly perioperative customers. They say Qventus understands their needs and effectively adapts to changing conditions, thus helping drive organizational efficiency. Specific outcomes include increased patient throughput/capacity and decreased length of stay; a few respondents cite the ability to maintain care levels despite having less staff. Some respondents experienced slow, resource-intensive implementations, and one respondent noted the need for improved change management practices.

Epic is the only EMR vendor in this study, and interviewed customers use the capacity optimization functionality via the following applications: Grand Central, Cadence, OpTime, MyChart, Cogito, Slicer Dicer, and Cognitive Computing. Multiple respondents mention Epic’s proficiency in integrating various data sources to provide a high-level view of an organization’s operational status. Further, the product is said to have strong out-of-the-box functionality that helps improve operational communication enterprise wide and increase visibility, leading to improved patient throughput and more balanced workloads. Customers would like additional product enhancements or customizations, including improved AI/ML capabilities, actionable reporting and visualization, and a more consistent mobile experience (especially for Android devices ).

TeleTracking respondents report that increased visibility into their operations has led to actionable insights and greater efficiency. Reported outcomes include increased patient throughput/capacity, improved productivity, and reduced resource waste. Many respondents also appreciate the accurate, customizable reports. When issues arise, customers say TeleTracking’s team is available and offers satisfactory resolutions. Some feel the vendor overlooks product enhancement requests, and others note that development can take a long time. The vendor’s implementation project management is a source of dissatisfaction, along with the product not fully functioning after go-live.

The limited number of Care Logistics respondents all use Hospital Operating System, and these respondents say the vendor is customer focused; Care Logistics makes an effort to help customers successfully use the solution and drive outcomes by working within organization parameters. Reported outcomes include shortened length of stay and increased patient throughput/capacity. Integration is a concern for half of respondents, and one plans to leave the solution as a result. Additionally, some customers would like the vendor to improve the solution’s ease of use and training.