Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Oops! Looks like you don't currently have access.
Your current membership doesn't include access to this page, but don’t worry we can fix that.
To obtain access to this data,
contact Contact KLAS
at
KLAS Contact
Cardiovascular Structured Reporting 2018
Who Can Set Clinicians Up For Success?
Current Time Inside Cache Tag Helper: 2/24/2021 1:37:54 PM and Model.reportId = 1303
Adopting structured reporting is top of mind in the cardiology space, but moving the needle has proven difficult. Even when organizations have expanded their deployment of structured reporting, clinician adoption has not always followed; a common reason is that end-user clinicians are dissatisfied with their system. This report highlights what areas are critical to an excellent clinician experience and how well vendors deliver in these areas. KLAS also spoke to 41 deep adopters of structured reporting across a variety of vendors to uncover their keys to success.Healthcare Providers,
Want to see more reports?
Not a Provider, contact us for pricing details.
HtmlReportContent Current Time Inside Cache Tag Helper: 2/24/2021 1:37:54 PM and Model.reportId= 1303 and Model.HtmlReportContent_LastWriteTimeUtcInTicks=637406508336708456
Driving Clinician Satisfaction: INFINITT and Merge Offer Strongest Clinician Experience
INFINITT and Merge lead in the key areas that most affect the clinician experience: end-user training, functionality, and relationship. INFINITT’s training personnel provide hands-on, personal service—which encourages customization and template use—and training resources outline the benefits of structured reporting. INFINITT also stands out for supporting clinician buy-in. Respondents feel INFINITT listens to users and excels at collaborating with clinicians and IT staff. Few INFINITT customers complain about product issues.
Merge customers often describe the cardiology and hemodynamics systems as Merge’s standout solutions. Merge’s clinician training is among the strongest of any measured vendor’s; their ongoing training helps hold customers accountable and assists those who struggle with adoption of structured reporting. Traditionally, an excellent account management program has helped Merge customers develop and execute an organization road map; however, satisfaction with account management has declined somewhat since Merge was acquired by IBM.
Epic: Integration and Support Are Strong; Weak Training and Functionality Drive Clinician Frustration
Epic’s cardiology solution integrates well with the Epic EMR, and customers benefit from responsive support; these strengths contribute to high consideration from potential customer organizations and a feeling among customer executives that Epic is a solid overall partner.
However, when it comes to delivering a good experience for clinicians, customers report significant challenges with training and functionality. Clinicians want Epic to provide deeper cardiology expertise, a stronger implementation methodology, training that is less piecemeal, and more help getting templates properly built and customized for greater clinician buy-in. The workflow, functionality, and documentation in Cupid are also opportunities for improving the clinician experience; while Epic has made steady improvements to the functionality, slow development has caused some concern among customers.
Proactive Relationships Lacking in Cardiology Today
Strong relationships are key to success with cardiology solutions, but relationship gaps are common. Only INFINITT and Epic customers consistently report that support resources are responsive and quick to resolve challenges and understand the customer organization. Customers of all other vendors regularly report relationship challenges. Change Healthcare, Fujifilm, and GE Healthcare customers say that responsiveness lags and that complex support structures can slow down problem resolution. Interviewed Philips customers report they aren’t kept in the loop on upgrades or changes and lack a transparent view of system capabilities. Agfa HealthCare, LUMEDX, and Siemens fall short in proactively supporting clinicians through training and other strategies and instead play catch-up to address customer needs.
“[Our vendor’s] support is suffering, and their communication is lacking. [The vendor] just isn’t involved in their software. They are absent. We just don’t get what we need from them.” —Director
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.