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Cardiology 2022
Which Vendors Are Holding Ground in This Volatile Market?
Author
Monique Rasband
Author
Sidney Tate
Healthcare organizations have steadily invested in cardiology solutions despite the COVID-19 pandemic, and structured reporting continues to be top of mind in their search for a vendor to unify cardiology modalities and imaging overall. Over 25% of the 183 interviewed organizations are actively planning to replace their current vendor or would do so if given the option, leading to a dynamic, volatile market where no one vendor consistently leads in customer satisfaction. This report (1) examines the breadth of customer-reported structured reporting adoption and customer satisfaction to help organizations determine which vendors can best meet their needs and (2) provides an update on customer satisfaction with hemodynamics solutions.
Note: For this report, a respondent organization had to be live with structured reporting in at least one module for their perspective to be included.
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Key Findings:
- INFINITT Satisfies Smaller Organizations with Strong Implementations and Support; Fujifilm Improves Significantly through Innovation and Relationships
- Change Healthcare and Merative (IBM) Remain Market Leaders in Structured Reporting Adoption
- Satisfaction with GE Healthcare Continues to Drop Due to Diminishing Relationships and Development; Philips Customers in Limbo amid Web Transition
- Epic Rolls Out New Echo Reports as Cupid Customers Continue to Report Unexpectedly High Costs and Build Times
- Lack of Cardiology Knowledge from Intelerad (Limited Data) Creates Post-Acquisition Support Difficulties; Siemens Healthineers Performs Consistently with Little Forward Momentum
- Hemodynamics Market: Merative (IBM) Continues to Lead; Change Healthcare, Philips Improve
Writer
Natalie Hopkins
Designer
Jess Wallace-Simpson
Project Manager
Jill Wilcock
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.