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2021
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Clinical Communication Platforms 2023
A Closer Look at Customer Adoption
Author
Paul Hess
Author
Paul Warburton
Past KLAS research shows that clinical communication platforms can improve healthcare organizations’ efficiency and care quality when successfully adopted across the enterprise. Vendors can help drive strong adoption—in number of workflows/interfaces deployed, in breadth (percentage of an organization’s hospitals that adopt the solution), and in depth (percentage of employees using the solution). This report examines these factors and shares how well vendors enable adoption and support organizations’ communication strategies.
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Key Findings:
- PerfectServe Telmediq & Stryker Vocera Closest to Providing Comprehensive Deployments That Fit Customer Strategies; TigerConnect Customer Strategies Enabled Due to Ease of Use
- PerfectServe, Stryker Edge & Baxter (Limited Data) Help Drive Deep Adoption; Epic Is Most Broadly Adopted while Adoption Depth Varies
Writer
Sarah Hanson
Designer
Natalie Jamison
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.