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2024 BEST IN KLAS
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2022
2020
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Complex Claims Services 2024
In the Wake of Mergers & Acquisitions, How Well Are Firms Delivering Value?
Author
Mollie Hunt
Author
Ruirui Sun
Author
Braden Taylor
Healthcare organizations continue to depend on specialized firms to manage their complex claims—specifically, claims for motor vehicle accidents (MVA), out-of-state Medicaid, TRICARE, VA, and workers’ compensation. Notably, several complex claims services firms have recently completed a merger or acquisition, resulting in expanded offerings, deepened expertise, and larger market share. This report looks at client satisfaction in the wake of these mergers and acquisitions, examining how well firms partner with clients and deliver value across different claim types.
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Key Findings:
- Revecore’s Reliable Processes & Expertise Lead to High Client Satisfaction
- Amid Growth, Aspirion Deepens Partnership via Communication & Ownership; Some Clients Would Like to See Better Value
- EnableComp Stands Out for Workers’ Compensation Claims Thanks to Extensive Industry Knowledge; Client Satisfaction Varies for Other Claim Types
- Across the Market, Satisfaction with Reporting Is Driven by Transparency into Performance & Flexibility with Ad Hoc Requests
Writer
Sarah Brown
Designer
Breanne Hunter
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.