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Credentialing 2025
Measuring Customer Satisfaction with Vendor Relationships & Credentialing Efficiency
Author
Niel Oscarson
Author
Paul Warburton
Tracking clinician credentialing has historically been a manual process for healthcare administrators and remains a persistent challenge today. Organizations often rely on vendors who can streamline the process with user-friendly tools, transparent tracking across facilities, and clear dashboards. Still, across vendors, user feedback suggests further development is needed to fully automate the process and eliminate manual spreadsheets. This report examines how key components of credentialing—including vendor relationships and service, ease of use, enhancements and automation, and transparent status tracking—impact customer satisfaction and efficiency.
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Key Findings:
- Proactive Engagement Sets ASM & Modio Health Apart in Driving Credentialing Success
- Limited Enhancements in symplr’s Solution Hinder Clinicians’ Ability to Manage Their Own Credentialing
- ASM, Modio Health & RLDatix Lead in Delivering Key Automation & Efficiency Outcomes; Full Credentialing Automation Remains Out of Reach
- RLDatix*, QGenda* & ASM Offer Strong Status-Tracking Dashboards, While Others Lag in Access & Granularity
*Limited data
Writer
Carlisa Cramer
Designer
Kath Spencer
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.