Credentialing 2020
Who is Meeting Emergent Provider Needs During COVID-19?

Author
Tanya Egbert

Author
Amanda Wind Smith

Author
Emily Paxman

January 6, 2021 | Read Time: 7 minutes

Quick, effective credentialing solutions have never been more critical for provider organizations than during the COVID-19 crisis. This report examines how well credentialing solutions are addressing the following top-of-mind market challenges: remote credentialing approval, urgent and emergency approvals, telehealth credentialing, and out-of-state credentialing. It also shares which vendors are providing strong value and customer partnership.

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Key Findings:

Verge Health’s Remote Credentialing Capabilities Outpace the Market
Verge Health, Modio, ASM MD-Staff Consistently Meet or Exceed Expectations for Emergency Credentialing
symplr Cactus and VerityStream Echo Fail to Deliver the Expected Value
Verge Health and Modio Seen as Strong Go-Forward Partners
Almost All Vendors Provide Strong Telehealth Credentialing That Meets Customers’ Needs
Credentialing Vendors’ Overall Performance

Writer
Amanda Wind Smith

Designer
Jess Wallace-Simpson

Project Manager
Isaac Burgi

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.