Premium Reports
dbMotion 2015

dbMotion 2015
A Reality Check

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Allscripts’ dbMotion software tackles two of the biggest challenges faced by providers today: health information exchange (HIE) and population health management (PHM). Allscripts states that dbMotion is core to their long-term strategy. Amidst high energy and high expectations, KLAS spoke with nearly half of the customers live on dbMotion to find out what is real today and what is likely ahead.

1. FOR DATA PRESENTATION, DBMOTION DELIVERS

When asked how well dbMotion was meeting expectations, 100% said it was at least meeting expectations and 67% said it was exceeding them. Why the positive response? Providers said dbMotionis outstanding at fulfilling its key purpose: aggregating, normalizing, and presenting clinical data from disparate systems. Providers rated its data aggregation capability an 8.1 out of 9, and very few mentioned any roadblocks.

KLAS Reports 2015: dbMotion

2. SLOW SPEED TO VALUE

More than half of dbMotion customers said the implementations took longer than expected. However, rather than blaming Allscripts for interface delays, they said mapping data sources was a protracted effort made by their own staffs and called it a worthwhile investment. It took 80% of the new customers we spoke to more than a year to gain the expected benefits.

3. ONCE IMPLEMENTED, FAST ROI

Once live, physicians are quick to adopt dbMotion.“Semantic harmonization” delivers meaningful data and engenders physician trust. Patient data is easy to access and digest, particularly when using dbMotion EHR Agent—a tool that brings patient data and reminders directly into the workflow of a variety of EMRs. Survey respondents rated the workflow integration a 7.9 out of 9.

4. NOT YET A COMPLETE POPULATION HEALTH PLATFORM

Providers say dbMotion is not fully ready for PHM. The dbMotion Collaborate application allows users to explore patient lists and measure provider performance. Allscripts also offers preconfigured algorithms for managing specific disease states and quality measures. Both garner praise from early users, but neither has flexible tools for sophisticated risk and care management. A dbMotion analytics platform is in development, and many plan to implement it, but today’s customers must augment with Allscripts’ other PHM tools or export normalized data to a third-party PHM solution.

5. GROWING PAINS HURT PERFORMANCE

dbMotion out performs most competing solutions, but its KLAS score dropped nearly 5 points over the last year. Customers predict higher satisfaction in the year ahead, but optimism has also fallen, and early signs suggest Allscripts’ future path may not be smooth. It is common after acquisitions for raised customer expectations and increased sales to stretch vendor personnel already distracted by integration efforts. The result is falling ratings in areas such as “contracting experience,” “product works as promoted,” “implementation timeliness,” and “support quality.”

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.