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Epic Complete Look 2021
Author
Coray Tate
Author
Paul Warburton
When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key IT systems that make up Epic’s enterprise suite. (Other reports in the series do the same for Allscripts, Cerner, and MEDITECH).
Performance & Market Share Overview—Epic Platform
Strengths
- Fully integrated suite
- Ability to share and consume patient information (interoperability)
- Consistent customer experience; has been Best in KLAS Overall Software Suite for 11 years running
- Proven in large, complex organizations; largest market share in US hospitals
- Wide adoption of patient portal and population health management solution
Weaknesses
- Customers are more on their own to develop internal expertise for non-core solutions (e.g., cardiology, oncology, behavioral health, and Cogito machine learning)
- Epic’s significant up-front cost is seen as a barrier by many organizations
- No direct option for community hospitals (≤200 beds)
† Loyalty grade is a composite of customer ratings for the following standard KLAS metrics: would you buy again, part of long-term plans, forecasted satisfaction, overall satisfaction, and likely to recommend.
Performance Snapshot
Below are high-level summaries of how Epic performs in the HIT areas healthcare organizations most frequently consider when making an enterprise HIT decision. This is not an exhaustive snapshot of all technology areas in which Epic offers an HIT solution.
The Trusted Leaders in Healthcare Vendor Research Can Now Help with Your Strategic Planning
Most large healthcare organizations manage over 400 applications and vendors. With so much to juggle, let KLAS help with your strategic planning. Our Provider Advisory Services can provide:
- Value and gap analysis (by surveying your team about the solutions your organization currently uses)
- Market energy analysis to identify solutions that are nearing end of life
- Insights on new-technology opportunities your organization might be missing
Every organization’s strategic planning is unique—let us work with you to build a custom plan and analysis that meets your needs.
For more information, please contact Chris Clune at chris.clune@klasresearch.com.
About This Report
Each year, KLAS interviews thousands of healthcare professionals about the IT products and services their organizations use. These interviews are conducted using a standard quantitative evaluation, and the scores and commentary collected are shared in reports like this one and online in real time so that other healthcare professionals can benefit from their peers’ experiences. The questions from the standard evaluation are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value.
What Does “Limited Data” Mean?
Some products are used in only a small number of facilities, some vendors are resistant to providing client lists, and some respondents choose not to answer particular questions. Thus a vendor’s sample size may vary from question to question and may not reach KLAS’ required threshold of 15 unique respondents. When a vendor’s sample size for a particular question is less than 15, the score for that question is marked with an asterisk (*) or otherwise designated as “limited data.” If the sample size is less than 6, no score is shown. Note that when a vendor has a low number of reporting sites, the possibility exists for KLAS scores to change significantly as new surveys are collected.
Overall scores are measured on a 100-point scale and represent the weighted average of several yes/no questions as well as other questions scored on a 9-point scale. The customer satisfaction data in this report was collected March 2020–March 2021.
Product Designations Used in This Report
- Component [C]: Product that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Project Manager
Mary Brown
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.