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Epic in the Public Cloud 2024
Are AWS & Microsoft Azure Meeting the Expectations of Early Adopters?
Author
Mike Smith
Author
Emily Paxman
Author
Chloe Jensen
Over the past three years, a growing number of healthcare organizations have started using public cloud providers for their Epic workloads due to the promised benefits of a cloud environment. In 2023, KLAS published a report exploring the decision-making process of organizations considering the public cloud for their Epic environment; since then, several organizations have gone live with their Epic cloud environment. As an update to last year’s insights, this report examines the viability of Epic in the cloud—looking at the success and scalability of cloud deployments, the strengths and weaknesses of Amazon Web Services (AWS) and Microsoft Azure, the benefits organizations have achieved, and the areas where third-party support is used to facilitate the cloud journey.
Note: Data for this report was collected from May 2024 to August 2024. At the time of this research, around 30 healthcare organizations in North America were live with Epic workloads in the public cloud; all use either AWS or Microsoft Azure. For this report, KLAS interviewed 18 of those organizations, including 10 clients live with a full Epic production environment.
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Key Findings:
- Public Cloud Scalability: While Market Is Still Early, Large Organizations in Full Production Environments Report Success with Both AWS & Microsoft Azure
- Technology, Speed & Support Drive Strong Satisfaction for AWS Customers; Microsoft Azure Customers Appreciate Platform, though Inconsistent Support & Relationships Affect Overall Satisfaction
- AWS Customers Report Improved Performance & Microsoft Azure Customers See Consistent Results; Cost Savings Not Yet Realized for Either Customer Base
- Healthcare Organizations Cite Integration & Internal Expertise as Biggest Challenges
- Use of Third-Party Firms for Cloud Planning/Assessment & Migration Is High
Writer
Sarah Brown
Designer
Breanne Hunter
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.