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FQHC Technology 2023
Which Vendors Best Meet FQHCs’ Unique Needs?
Author
Aaron Gleave
Author
Alex McIntosh
Federally qualified health centers (FQHCs) hold a significant and distinct place in US healthcare by providing low-cost, government-subsidized care to underserved populations. Due to FQHCs’ integrated care model and government ties, it is harder for these organizations to find comprehensive EMR and PM solutions that meet all care setting needs and are also reasonably priced. This report is KLAS’ first look at HIT vendors who deliver needed functionality and reporting at a price point FQHCs can afford; additionally, the report examines how well these vendors help FQHCs achieve an integrated care model, their organizational mission, and integration with affiliated and non-affiliated hospitals.
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Key Findings:
- Epic Leads in Functionality Adoption for FQHCs
- NextGen Healthcare & Epic Best Help FQHCs Achieve an Integrated Care Model; Functionality Issues & Gaps Hinder Greenway Health & athenahealth Customers
- Strong Relationships & Technology from NextGen Healthcare Support FQHCs’ Organizational Missions
- Epic Customers Most Able to Share Data with Affiliated Hospitals & Other Epic Organizations
- FQHCs Are Dissatisfied with All DMS Solutions; Dentrix Enterprise the Only Vendor-Agnostic DMS Widely Mentioned
Writer
Natalie Hopkins
Designer
Breanne Hunter
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.