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Go-Live Support 2024
Finding the Right Partner in a High-Performing Market
Author
Kaleb Harris
Author
Sam Eaquinto
Over the years, healthcare organizations working with go-live support firms have generally reported high satisfaction—while that trend continues, clients are starting to expect more customized execution rather than a traditional standard consulting approach from their services firm. To help healthcare organizations find the right go-live partner in a historically homogenous market, this report provides an update on client experience and satisfaction and offers insights into the type and size of validated go-live engagements. Additionally, the Firm Insights section shares firm-provided best practices on EHR go-lives.
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Key Findings:
- Optimum Healthcare IT’s Strategic Resource Placement Leads to Highest Client Satisfaction; CSI Healthcare IT’s Customized Approach to Large Projects Seen as Differentiator
- Medasource Highlighted for Partnership & Consistent Contact with Clients; Experis Health Solutions’ Clients Find Pricing Model to Be a Benefit
- Tegria* Is Noted for MEDITECH Expertise, Divurgent* for Problem Resolution; Client Experience Is More Variable for Both
- Emerging Firms Ellit Groups* & Healthrise* See High Client Satisfaction due to Strong Communication & Involvement
*Limited data
Writer
Carlisa Cramer
Designer
Breanne Hunter
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.